Panasonic Telephone DBS 576HD User Manual

Panasonic  
User Guide  
a
Section 750  
Key Phone  
User Guide  
Supports DBS 576 and DBS 576HD Version 3.6  
DBS 576 and DBS 576HD (USA) Ver. 3.6  
Issued October 2000  
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The contents of this manual are subject to change without notice and do not constitute  
a commitment on the part of Panasonic Telecommunication Systems Company  
(PTSC). Every effort has been made to ensure the accuracy of this document.  
However, due to ongoing product improvements and revisions, Panasonic cannot  
guarantee the accuracy of printed material after the date of publication nor can it  
accept responsibility for errors or omissions. Panasonic will update and revise this  
document as needed.  
The software and hardware described in this document may be used or copied only in  
accordance with the terms of the license pertaining to said software or hardware.  
Reproduction, publication, or duplication of this manual, or any part thereof, in any  
manner, mechanically electronically, or photographically is prohibited without  
permission of the Panasonic Telecommunication Systems Company (PTSC).  
© Copyright 2000 by Panasonic Telecommunication Systems Company (PTSC).  
All rights reserved.  
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PREFACE  
The Key Telephone User Guide is for anyone who uses a Panasonic 44-Series digital  
telephone in conjunction with the Panasonic DBS 576. The DBS 576 and DBS  
576HD are telephone systems that provides you with a powerful set of features for  
handling calls.  
This manual provides an overview of the following digital phones and offers  
detailed information about using the features provided by the DBS 576 and DBS  
576HD:  
• VB-44210 - 16 key standard phone  
• VB-44220 - 22 key standard phone  
• VB-44223 - 22 key small-display speakerphone  
• VB-44224 - 22 key small-display speakerphone (voice recognition compatible)  
• VB-44225 - 22 key large-display speakerphone  
• VB-44230 - 34 key standard phone  
• VB-44233 - 34 key small-display speakerphone  
HOW TO USE THIS MANUAL  
We recommend that you read the entire manual before using your digital phone, in  
order to get a clear idea of its capabilities.  
WHAT THIS MANUAL CONTAINS  
This manual contains the following chapters:  
Chapter 1, “Understanding Your Phone” - Describes features of Panasonic  
digital telephones.  
Chapter 2, “Setting Up Your Phone” - Provides procedures for setting up  
telephone features such as Flexible Function (FF) keys.  
Chapter 3, “Placing Outside Calls” - Provides procedures for making outside  
calls.  
Chapter 4, “Handling Incoming Calls” - Provides several procedures for  
answering calls.  
handling internal calls.  
Chapter 6, “Using Additional Features” - Provides procedures for using  
additional features.  
Appendix A, “Dial Code List.” - Provides a list of dial codes used for  
programming FF keys.  
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Preface  
documenting or tracking your personalized list of speed dial numbers.  
NOTATION USED  
This user guide uses the following conventions:  
References to chapters and sections are enclosed in quotation marks and  
include the title and page number. For example: “Setting Up Flexible Function  
References to information you are to enter or dial are printed in boldface,  
mixed-case characters. For example: Enter 73*.  
References to the telephone keypad are printed in bold, uppercase characters.  
For example: Press the HOLD key.  
FOR MORE INFORMATION  
For more information about features available with the Panasonic DBS 576 and  
DBS 576HD system and digital phones, contact your system administrator or dealer,  
or refer to the Panasonic publication Section 700: Feature Operation.  
8
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1. UNDERSTANDING YOUR PHONE  
The following information in this chapter will familiarize you with your Panasonic  
digital phone and enable you to effectively use its call-handling features:  
NON-DISPLAY PHONES  
Non-display phones do not have a Liquid Crystal Display (LCD). Table 1 on page  
10 describes the features (1-18 below) that are typical of non-display phones.  
Figure 1. Non-display phone  
1
PROG  
2
CONF  
3
4
18  
DIGITAL BUSINESS SYSTEM  
5
DND/CF  
ABC  
JKL  
DEF  
MNO  
WXY  
REDIAL 10  
1
4
7
2
5
8
3
6
9
6
MUTE  
GHI  
MUTE  
7
11  
EXT  
PRS  
TUV  
AUTO  
8
9
12  
ON/OFF 13  
0OPER  
*
14  
FLASH  
VOLUME  
HOLD  
15  
16  
Speakerphone  
17  
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1. Understanding Your Phone  
Table 1. Non-display phone features  
#
Feature  
Message Waiting Indicator  
PROG Key  
Description  
1
Indicates that you have a message.  
Used to program Flexible Function (FF) and one-  
touch keys, to adjust ringer volume, and to send a  
flash signal. Depending on the setup of your sys-  
tem, may also be used to transfer calls.  
2
CONF Key  
Used to establish conference calls and to check FF  
key and one-touch features.  
3
4
5
6
7
One-Touch Keys  
Used to make outside calls or to access system fea-  
tures.  
Flexible Function (FF)  
Keys  
Used to access outside lines or to access system fea-  
tures.  
DND/CF Indicator  
Indicates that Do-Not-Disturb (DND) or Call For-  
warding is set.  
MUTE Indicator  
Indicates that your voice is muted (i.e., party on the  
other end cannot hear you). Lights solid when your  
hands-free microphone is muted and flashes when  
your handset is muted.  
EXT Indicator  
Lights when you are on a call and flashes when you  
hold a call.  
8
9
ON/OFF Indicator  
REDIAL Key  
MUTE Key  
Lights when the ON/OFF key has been pressed.  
10  
Used to redial the last number dialed.  
Used to activate/deactivate the Mute function.  
When activated, the party on the other end cannot  
hear you. (See item 7, MUTE Indicator.)  
11  
12  
13  
AUTO Key  
Used to access speed dialing or enter account codes.  
ON/OFF Key  
Used to make a call without lifting the handset or to  
turn the speaker on and off.  
14  
FLASH Key  
Used to end an outside call and to either restore out-  
side dial tone or switch to external dial tone status  
without hanging up the receiver.  
VOLUME Key  
Used to adjust the level of tones, background  
music, ringing, receiver volume, and display con-  
trast.  
15  
16  
HOLD Key  
Microphone  
Speaker  
Used to hold calls, to retrieve held calls, and to  
complete FF key programming.  
Used to talk to another party without using the  
handset.  
17  
18  
Outputs tones and voice at your extension.  
10  
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1. Understanding Your Phone  
SMALL-DISPLAY PHONES  
Small-display phones have a display containing two lines of text. Table 2 on page 11  
describes the features (1-22 below) that are typical of small-display phones.  
Figure 2. Small-display phone  
1
2
3
MODE  
END  
08:24 Tue NOV 14  
4
173 Sandy  
5
PROG  
CONF  
6
7
8
22  
DIGITAL BUSINESS SYSTEM  
9
DND/CF  
ABC  
JKL  
DEF  
MNO  
WXY  
10 REDIAL 14  
1
4
7
3
6
9
2
5
8
MUTE  
GHI  
MUTE  
11  
15  
16  
EXT  
PRS  
TUV  
AUTO  
12  
0OPER  
13 ON/OFF 17  
*
18  
FLASH  
VOLUME  
HOLD  
19  
20  
Speakerphone  
21  
Table 2. Small-display phone features  
#
Feature  
Message Waiting Indicator  
Display  
Description  
1
Indicates that you have a message.  
Displays information about the phone’s status,  
menus, and dialing directories.  
2
3
4
MODE Key  
END Key  
Used to change display modes from Default Mode  
to Speed Dial Mode or Extension Directory Mode.  
Used to exit Directory Mode and return the display  
to Default Mode.  
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1. Understanding Your Phone  
#
Feature  
Soft Keys  
Description  
5
Used to select speed dial directories or numbers.  
PROG Key  
Used to program Flexible Function (FF) and one-  
touch keys, to adjust ringer volume, and to send a  
flash signal. Depending on the setup of your sys-  
tem, may also be used to transfer calls.  
6
CONF Key  
Used to establish conference calls and to check FF  
key and one-touch features.  
7
8
One-Touch Keys  
Used to make outside calls or to access system fea-  
tures.  
Flexible Function (FF)  
Keys  
Used to access outside lines or to access system fea-  
tures.  
9
DND/CF Indicator  
Indicates that Do-Not-Disturb (DND) or Call For-  
warding is set.  
10  
11  
MUTE Indicator  
Indicates that your voice is muted (i.e., party on the  
other end cannot hear you). Lights solid when your  
hands-free microphone is muted and flashes when  
your handset is muted.  
EXT Indicator  
Lights when you are on a call and flashes when you  
hold a call.  
12  
13  
14  
ON/OFF Indicator  
REDIAL Key  
MUTE Key  
Lights when the ON/OFF key has been pressed.  
Used to redial the last number dialed.  
Used to activate/deactivate the Mute function.  
When activated, the party on the other end cannot  
hear you. (See item 11, MUTE Indicator.)  
15  
16  
17  
AUTO Key  
Used to access speed dialing or enter account codes.  
ON/OFF Key  
Used to make a call without lifting the handset or to  
turn the speaker on and off.  
FLASH Key  
Used to end an outside call and to either restore out-  
side dial tone or switch to external dial tone status  
without hanging up the receiver.  
18  
VOLUME Key  
Used to adjust the level of tones, background  
music, ringing, receiver volume, and display con-  
trast.  
19  
20  
HOLD Key  
Microphone  
Speaker  
Used to hold calls, to retrieve held calls, and to  
complete FF key programming.  
Used to talk to another party without using the  
handset.  
21  
22  
Outputs tones and voice at your extension.  
Note: * and # keys are used to scroll through SSD’s, PSD’s, and extensions.  
12  
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1. Understanding Your Phone  
Changing the Default Display  
The MODE key enables you to change the software mode of the display from  
Default Mode (i.e., time and date) to Directory Mode (i.e., System Speed Dial  
[SSD], Personal Speed Dial [PSD], or Extension directories). The END key enables  
you to return the display to Default Mode.  
While in Directory Mode, the soft keys enable you to view either the SSD, PSD, or  
Extension directories. After selecting the desired directory, the soft keys also enable  
you to either view or dial speed dial or extension numbers. (For more information on  
using directories to make calls, see “Dialing Speed Dial Numbers” on page 52 and  
While in Variable Mode, you can also use the soft keys to access various system  
features.  
Notes:  
You must be in Directory Mode to view speed dial and extension directories or  
dial speed dial numbers using the soft keys.  
The system features displayed in Variable Mode require system programming.  
To display the Directory Mode on a small-display phone  
1. (A)Press the MODE key one time to access the speed dial directories. (SSD  
and PSD appear on the second line of the display.)  
OR  
(B) Press the MODE key twice to access the Extension Directory. (EXT appears  
on the second line of the display.)  
2. Press the END key to return to Default Mode.  
Understanding Display Information  
Display information indicates the status of the phone. However, this information  
will vary depending on how the phone is programmed and its status. Several of the  
more common displays are illustrated below.  
Figure 3. Idle condition for small-display phone (display default)  
10:40  
113  
We d  
MAR 17  
Brandy  
Extension  
User name  
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1. Understanding Your Phone  
Figure 4. Messages received for small-display phone  
10:40  
MSG  
We d  
MAR 17  
Ca rter  
Number of  
messages  
Person that  
left the first  
message  
Figure 5. Reminder alarm for small-display phone  
10:40  
Wed  
MAR 17  
Alarm  
indicator  
Alarm time  
Alarm 12:30PM  
Figure 6. Incoming outside call for small-display phone  
Incoming outside  
call  
Outside line  
number  
#03  
INCM CO  
113  
Bra ndy  
Figure 7. Outside call in progress for small-display phone  
Call  
duration  
Outside call  
in progress  
On Line  
113  
015  
Bra ndy  
Figure 8. Internal calling in use for small-display phone  
Called  
party  
Intercom call  
Ta lk  
113  
Greg  
Brandy  
Using Variable Mode  
Using Variable Mode allows you to use the soft keys to access programmed system  
features when your phone is in the following states:  
During an intercom call  
During a CO dial tone  
During a trunk call  
After dialing a busy extension.  
To activate Variable Mode on a small-display phone  
1. Lift the handset or press the ON/OFF key.  
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1. Understanding Your Phone  
2. Press the Variable Mode Key.  
3. Replace the handset or press the ON/OFF key.  
To use Variable Mode on a small-display phone  
1. After turning Variable Mode on, the display will reflect the programmed features  
during an intercom call, CO dial tone, trunk call, or after dialing a busy  
extension.  
2. Press the > or < key next to the desired feature.  
LARGE-DISPLAY PHONES  
Large-display phones are distinguished by their large-displays. Table 3 on page 16  
describes the features (1-23 below) that are typical of large-display phones.  
Figure 9. Large-display phone  
1
02:28 Thu NOV 14  
173  
Langford S  
2
PERSONAL D IAL  
SYSTEM DIAL  
EXTENSION  
3
3
FUNCTION SYSTEM  
FUNCTION EXT  
23  
5CONF  
4 MSG  
6MENU 7PREV 8NEXT 9PROG  
10  
DND/CF  
11 REDIAL 15  
1
4
7
2ABC 3DEF  
MUTE  
GHI  
JKL  
TUV  
OPER  
MNO  
MUTE  
5
8
0
6
9
12  
16  
17  
EXT  
PRS  
WXY  
AUTO  
13  
14ON/OFF 18  
*
FLASH  
VOLUME  
HOLD  
19  
Speakerphone  
20  
21  
22  
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1. Understanding Your Phone  
Table 3. Large-display phone features  
#
Feature  
Message Waiting Indicator  
Display  
Description  
1
Indicates that you have a message.  
Displays information about the phone’s status,  
menus, and dialing directories.  
2
Soft Keys  
Used to select menus, directories, speed dial num-  
bers, and to access call-handling features.  
3
4
5
6
MSG Key  
CONF Key  
MENU Key  
Used for Auto-CallBack to a telephone which has  
left a text message or to access voice messages.  
Used to establish conference calls and to check  
Flexible Function (FF) and one-touch key settings.  
Used to return to the default Main Menu screen  
which contains the following items:  
• Personal Dial  
• System Dial  
• Extension  
• Function System  
• Function Ext  
7
8
9
PREV Key  
NEXT Key  
PROG Key  
Used to return to the previous screen.  
Used to advance to the next screen.  
Used to program FF and one-touch keys, to adjust  
ringer volume and to send a flash signal. Depending  
on the setup of your system, may also be used to  
transfer calls.  
Flexible Function (FF)  
Keys  
Used to access outside lines or to access system fea-  
tures.  
10  
11  
12  
DND/CF Indicator  
Indicates that Do-Not-Disturb (DND) or Call For-  
warding is set.  
MUTE Indicator  
Indicates that your voice is muted (i.e., party on the  
other end cannot hear you). Lights solid when your  
hands-free microphone is muted and flashes when  
your handset is muted.  
EXT Indicator  
Lights when you are on a call and flashes when you  
hold a call.  
13  
14  
15  
ON/OFF Indicator  
REDIAL Key  
MUTE Key  
Lights when the ON/OFF key has been pressed.  
Used to redial the last number dialed.  
Used to activate/deactivate the Mute function.  
When activated, the party on the other end cannot  
hear you. (See item 12, MUTE Indicator.)  
16  
17  
AUTO Key  
Used to access speed dialing or enter account codes.  
16  
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1. Understanding Your Phone  
#
Feature  
ON/OFF Key  
Description  
Used to make a call without lifting the handset or to  
turn the speaker on and off.  
18  
FLASH Key  
Used to end an outside call and to either restore out-  
side dial tone or switch to external dial tone status  
without hanging up the receiver.  
19  
20  
21  
VOLUME Key  
HOLD Key  
Microphone  
Speaker  
Used to adjust level of tones, background music,  
ringing, receiver volume, and display contrast.  
Used to hold calls, to retrieve held calls, and to  
complete FF key programming.  
Used to talk to another party without using the  
handset.  
22  
23  
Outputs tones and voice at your extension.  
Changing the Default Display  
The ten soft keys located alongside the display on a large-display phone allow you  
to change the software mode of the display. Instead of displaying the Main Menu  
(Default Mode) for instance, you can set your phone to display one of the following  
directories or menus:  
Personal Dial - Allows you to program, view, or dial PSD numbers using the  
soft keys.  
System Dial - Allows you to view or dial SSD numbers using the soft keys.  
Extension - Allows you to view or dial other extensions using the soft keys.  
Function System - Allows you to access most key telephone features, such as  
Call Forwarding, Do-Not-Disturb (DND), Microphone Mute, Background  
Music, Call Pickup, Account Codes, etc.  
Function Extension - Allows you to assign frequently used phone features for  
easy access. Most items found under the Function System Menu can be  
assigned to the Function Extension Menu in any order you desire.  
To display a directory or menu on a large-display phone  
1. Press the soft key to the left of the desired directory or menu. (The selected  
directory or menu of feature displays.)  
2. Press the MENU key to return to the Main Menu.  
Note: Menus are programmable or customizable per extension. Therefore, the  
actual menu that displays depends on your system configuration.  
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1. Understanding Your Phone  
Understanding Display Information  
Display information indicates the status of the phone. However, this information  
will vary depending on how the phone is programmed and its status. Several of the  
more common displays are illustrated below.  
Figure 10. Idle condition for large-display phone (display default)  
10:40  
113  
We d  
MAR 17  
Bra ndy  
Extension  
User name  
PERSONAL DIAL  
SYSTEM DIAL  
EXTENSION  
FUNCTION SYSTEM  
FUNCTION EXT  
Figure 11. Messages received for large-display phone  
10:40  
MSG  
Wed  
MAR 17  
Ca rte r  
Number of  
messages  
Person that  
left the first  
message  
PERSONAL DIAL  
SYSTEM DIAL  
EXTENSION  
FUNCTION SYSTEM  
FUNCTION EXT  
Figure 12. Reminder alarm for large-display phone  
10:40 Wed MAR 17  
Alarm  
indicator  
Alarm time  
Alarm 12:30PM  
PERSONAL DIAL  
SYSTEM DIAL  
EXTENSION  
FUNCTION SYSTEM  
FUNCTION EXT  
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1. Understanding Your Phone  
Figure 13. Incoming outside call for large-display phone  
Incoming outside  
call  
Outside line  
number  
#03  
INCM CO  
113  
Brandy  
PERSONAL DIAL  
SYSTEM DIAL  
EXTENSION  
FUNCTION SYSTEM  
FUNCTION EXT  
Figure 14. Outside call in progress for large-display phone  
Call  
duration  
Outside call  
in progress  
On Line  
113  
015  
Bra ndy  
PERSONAL DIAL  
SYSTEM DIAL  
EXTENSION  
FUNCTION SYSTEM  
FUNCTION EXT  
Figure 15. Intercom calling in use for large-display phone  
Called  
party  
Intercom call  
Ta lk  
113  
Greg  
Brandy  
PERSONAL DIAL  
SYSTEM DIAL  
EXTENSION  
FUNCTION SYSTEM  
FUNCTION EXT  
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2. SETTING UP YOUR PHONE  
You can use the procedures in this chapter to customize your phone for the  
following:  
Assigning and Deleting Personal Speed Dial (PSD) Numbers (page 25)  
ADJUSTING VOLUME AND DISPLAY SETTINGS  
You can adjust the volume or display of the following by pressing the  
VOLUME key:  
Intercom and incoming ringer  
Handset  
Speaker  
Display contrast of your phone.  
To adjust the volume of your phone while it is in use  
1. Press the VOLUME key:  
a. During ringing to adjust the intercom or incoming ring tone.  
b. During a call to adjust the handset or speaker volume.  
To adjust the ringer volume of your phone while it is idle  
1. Press the ON/OFF key.  
2. Press the PROG key.  
3. Enter 9, then 1 to adjust the incoming ring tone. (The phone produces a tone.)  
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2. Setting Up Your Phone  
OR  
Enter 9, then 2 to adjust the intercom ring tone. (The phone produces a tone.)  
4. Press the VOLUME key.  
5. Press the ON/OFF key.  
To adjust the display contrast of your phone  
Note: This task requires a display phone.  
1. While the phone is idle, press the # key.  
2. Press the VOLUME key several times as needed.  
SETTING UP FLEXIBLE FUNCTION KEYS  
You can set up Flexible Function (FF) keys to initiate system features or to assign  
specific extension numbers.  
Note: You cannot set up FF keys that are dedicated to outside lines. Contact your  
system administrator or DBS 576 and DBS 576HD dealer to make changes to  
dedicated FF keys.  
To set up FF keys  
1. Pickup the handset or press the ON/OFF key.  
2. Press the PROG key.  
3. Press the FF key to be programmed.  
4. Do one of the following:  
If . . .  
Then . . .  
a. For a fixed dial code, press the REDIAL  
key. For a flexible dial code, proceed to  
step b.  
You want one-key assess to a certain fea-  
ture:  
Notes:  
b. Enter one of the dial codes listed in  
You must enter a dial code when  
assigning features. (See Appendix A,  
• Not all dial codes can be stored in FF  
keys  
**You want one-key access to a specific  
extension number, plus the ability to pick  
up the extension’s calls and know when the  
extension is busy.  
Enter the extension number.  
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2. Setting Up Your Phone  
If . . .  
Then . . .  
**If you assign an extension number to an FF key, the FF key will light red when the exten-  
sion is busy. It will light green when Do-Not-Disturb (DND) or Call Forwarding is set. In  
addition, you can pick up a call that is ringing or on hold at the extension by simply pressing  
the FF key when it is flashing.  
5. Press the HOLD key.  
6. Repeat steps 2-5 to program additional keys.  
7. Replace the handset or press the ON/OFF key.  
To clear an FF key’s programming  
1. Pick up the handset or press the ON/OFF key.  
2. Press the PROG key.  
3. Press the desired FF key.  
4. Press the HOLD key.  
5. Replace the handset or press the ON/OFF key.  
To check the FF key’s setup  
Note: This task requires a display phone.  
1. Pick up the handset or press the ON/OFF key.  
2. Press the CONF key.  
3. Press the FF key. The assigned function appears on the display.  
4. Replace the handset or press the ON/OFF key.  
SETTING UP ONE-TOUCH KEYS  
You can set up one-touch keys on a non-display or small-display phone to store  
phone numbers, speed dial numbers, or feature access codes.  
To program a one-touch key for an outside phone number  
1. Pickup the handset or press the ON/OFF key.  
2. Press the PROG key.  
3. Press the one-touch key to be programmed.  
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2. Setting Up Your Phone  
4. Dial the phone number to be stored.  
5. Press the HOLD key.  
6. Replace the handset or press the ON/OFF key.  
To assign an SSD number to a one-touch key  
1. Pickup the handset or press the ON/OFF key.  
2. Press the PROG key.  
3. Press the one-touch key to be programmed.  
4. Press the AUTO key.  
5. Enter the SSD bin number to be programmed.  
6. Press the HOLD key.  
7. Replace the handset or press the ON/OFF key.  
To assign a feature code or extension number to a one-touch key  
Note: **When the system is set up for MCO Code level, one-touch keys  
automatically dial an outside line. (MCO Code level requires system programming.)  
1. Pickup the handset or press the ON/OFF key.  
2. Press the PROG key.  
3. Press the one-touch key to be programmed.  
4. **If the feature functions at the MCO Code level, press AUTO * #.  
5. Enter the desired feature code or extension number.  
6. Press the HOLD key.  
7. Replace the handset or press the ON/OFF key.  
To check a programmed one-touch key  
Note: This task requires a display phone.  
1. Pickup the handset or press the ON/OFF key.  
2. Press the CONF key.  
24  
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2. Setting Up Your Phone  
3. Press the one-touch key to be checked. (Programmed data appears on the  
display.)  
4. Replace the handset or press the ON/OFF key.  
SETTING UP SPEED DIALING  
You can set up the following speed dial features using your phone’s one-touch or  
soft keys:  
Speed dial numbers  
Speed dial linking  
Speed dial names.  
Assigning and Deleting PSD Numbers  
You can assign frequently called numbers (or System Speed Dial [SSD] numbers) to  
your phone’s one-touch or soft keys. These keys are preprogrammed to correspond  
to specific PSD codes or bins. You store your PSD numbers in these bins. When you  
press a one-touch or soft key containing a PSD number, the PSD bin associated with  
that key is accessed and the speed dial number is dialed.  
You can assign up to 10 PSD numbers to the one-touch keys on a non-display or  
small-display phone (PSD bins 80-89) and up to 20 PSD numbers to the soft keys on  
a large-display phone (PSD bins 80-99).  
When in the PSD Directory Mode, you can view the PSD bin numbers on the  
display. On a small-display phone, two bins are displayed at a time. To display the  
next two bins, press the # key. To display the previous two bins, press the * key. On  
a large-display phone, 10 PSD bins are displayed at a time. To display the next 10  
bins, press the NEXT key. To display the previous 10 bins, press the PREV key.  
For a list of corresponding PSD bin numbers and one-touch or soft keys, see Figure  
Notes:  
On a small-display phone, you must be in the PSD Directory Mode to assign,  
access, or view numbers in PSD bins 90-99. On a non-display phone, you  
access or assign numbers to PSD bins 90-99 by pressing the AUTO key and  
entering the PSD bin number. (To review the PSD numbers on non-display  
phones, refer to your customized list of PSD numbers in Appendix B  
Until you assign a name or string of characters to a PSD number, the PSD bin  
number will display when you press the one-touch or soft key. For more  
29.  
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2. Setting Up Your Phone  
You can check PSD numbers or names that have been assigned to one-touch  
or soft keys. For more information, see “Checking Speed Dial Numbers” on  
Figure 16. One-touch and soft key numbering scheme  
02:28 Thu NOV 14  
Langford S 173  
1
2
3
4
5
6
7
8
PROG  
CONF  
6
1
7
2
8
3
9
4
10  
5
9
10  
Small-display phone one-touch keys  
Large-display phone soft keys  
Table 4. Corresponding one-touch or soft keys and PSD bin numbers  
One-touch or soft key  
Corresponds to PSD bin on ...  
Small-display and  
Large-display phone  
non-display phones  
80  
80 or 90  
81 or 91  
82 or 92  
1
2
3
81  
82  
etc.  
To assign a PSD number to a one-touch or soft key  
Note: Before assigning PSD numbers, you must determine whether the system is  
set up for Intercom Level (programmed to dial an inside line) or MCO Code level  
(programmed to dial an outside line). Depending on the system set up, you must  
include the appropriate dialing code as part of the PSD number. To determine which  
1. Pick up the handset or press the ON/OFF key.  
2. Either:  
Press the PROG key and then press the AUTO key.  
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2. Setting Up Your Phone  
OR  
Enter the Speed Dial Set/Clear code (default = 710).  
3. Enter the PSD bin number (80-99).  
4. Enter the phone number you want to be speed-dialed (maximum length = 16  
characters). Remember to include the Intercom Level or MCO Code level code  
depending on how the system is set up. (Refer to the following table.)  
Table 5. Characters allowed when assigning PSD numbers  
To insert a . . .  
Enter/Press...  
0, 1-9, *, #  
Digit or character  
Intercom Level*  
MCO Code**  
Pause  
AUTO * #  
AUTO * 0  
REDIAL  
AUTO * *  
DP - DTMF Code  
SSD Code  
AUTO  
NN(N)  
Hyphen (-) (Appears when the number is dialed or  
checked, but not during programming)  
PROG  
Display Number (Start/Stop) ***  
AUTO * 2  
DTMF Conversion After the Other Party Answers  
AUTO * 3 (Version 2.5 and  
higher)  
Hyphen (-) (Appears when the number is dialed or  
checked, but not during programming.)  
*
Indicates that the digits that follow are either a feature access code or extension  
number. (Do not include if system is set for Intercom Level.)  
** Indicates that the digits that follow are for an outside number. (Do not include if  
system is set for CO Level.)  
** Indicates that the enclosed digits should not be displayed during dialing. Must pre-  
cede and follow the digits that you do not want displayed. Example: AUTO*2 555-  
4143 AUTO*2  
5. Press the HOLD key.  
6. Replace the handset or press the ON/OFF key.  
To delete a PSD number assigned to a one-touch or soft key  
Note: When deleting a PSD number from a non-display phone, be sure to record the  
change in your personalized list of PSD numbers. (See Appendix B, “Customized  
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2. Setting Up Your Phone  
1. Pick up the handset or press the ON/OFF key.  
2. Either:  
Press the PROG key and then press the AUTO key.  
OR  
Enter the Speed Dial Set/Clear code (default = 710).  
3. Enter the PSD bin number (80-99).  
4. Press the HOLD key.  
5. Replace the handset or press the ON/OFF key.  
Assigning SSD Numbers  
Note: SSD numbers require system programming.  
SSD numbers are numbers that are frequently called by many different individuals  
at your location; such as a branch or corporate office, a package delivery service, or  
a travel agent. SSD numbers must be programmed from the attendant’s phone. Once  
programmed, they are available for everyone to use.  
A maximum of 80 or 800 SSD numbers are allowed, depending on the system. In an  
80 SSD number system, SSD numbers are stored in bins 00-79. In an 800 SSD  
system, SSD numbers are stored in bins 000-799. You dial SSD numbers by entering  
the appropriate bin number or by using one-touch or soft keys. For more  
Note: To dial an SSD number using the one-touch keys on a non-display or small-  
display phone, you must first assign the SSD number to a PSD bin number. For more  
Linking System Speed Dial Numbers  
To handle phone numbers longer than 25 characters, you can link up to six SSD  
numbers in one PSD bin. You can then dial the entire number (each SSD number  
contained in the chain) by pressing the programmed PSD key or by entering the  
speed dial bin number.  
Notes:  
Before linking multiple SSD numbers to a PSD bin, the SSD bins must  
already have been programmed with the appropriate speed dial information.  
(This requires system programming.)  
If numbers do not appear on the display (00-79 or 000-799) when you use  
SSD codes, your extension is not programmed to display that data.  
To link speed dial numbers to a PSD bin  
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2. Setting Up Your Phone  
1. Pick up the handset or press the ON/OFF key.  
2. Either:  
Press the PROG key and then press the AUTO key.  
OR  
Enter the Speed Dial Set/Clear code (default = 710).  
3. Press the soft or one-touch key (for the PSD bin [80-99]) to be programmed.  
4. Press the AUTO key.  
5. Enter the SSD bin number that contains the first part of the number to be dialed.  
(If a pause is required, press the REDIAL key.)  
6. Repeat steps 4-5 (up to 5 more times) for each remaining SSD number to be  
linked.  
7. Press the HOLD key when you are finished.  
8. Replace the handset or press the ON/OFF key.  
To use a PSD key that links multiple speed dial numbers  
1. If necessary, select the trunk group (9, 81-84) to access an outside line. (Normally  
the trunk is selected by the speed dial numbers.)  
2. Press the PSD key.  
Assigning and Deleting Names for PSD Numbers  
After assigning a PSD number to a one-touch or soft key, you can assign a name to  
the key (e.g., “Home,” “John,” etc.). You can then view the assigned PSD name  
when you are in the PSD Directory mode.  
Note: You need to know the PSD bin number for PSD number in order to assign a  
name to it. To determine the bin number, see “Checking Speed Dial Numbers” on  
To assign a name to a PSD number  
Note: This task requires a display phone.  
1. Pick up the handset or press the ON/OFF key.  
2. Press the PROG key.  
3. Press the * key.  
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2. Setting Up Your Phone  
4. Enter 0 for the Name Assignment mode.  
5. Press the VOLUME key until the desired PSD bin number (80-99) is displayed.  
6. Press the FLASH key to clear the current/default data.  
7. (A) For a small-display phone (see Figure 17 on page 31 for an example):  
a. Press the appropriate one-touch key for the desired group of letters.  
b. Use the bottom row of FF keys to define your selection.  
c. Repeat steps a-b as many times as necessary to enter the desired name.  
• Press the * key to erase an entry.  
• Press the # key to enter a space.  
(B) For a large-display phone (see Figure 18 on page 32 for an example):  
a. Press the appropriate soft key next to the desired row of letters.  
b. Use the bottom row of FF keys to define your selection.  
c. Repeat steps a-b as many times as necessary to enter the desired name.  
• Press the * key to erase an entry.  
• Press the # key to enter a space.  
8. Press the HOLD key when the name is complete.  
9. To enter another speed dial name, repeat steps 5-8.  
10. Hang up or press ON/OFF.  
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2. Setting Up Your Phone  
Figure 17. Name assignment example - small-display phone  
To enter a D:  
Press the first one-touch key from the left on the bottom row.  
a
b
Press the fourth FF key from the left on the bottom row.  
To enter an o:  
Press the third one-touch key from the left on the top row.  
c
d
Press the third FF key from the left on the bottom row.  
a-f  
g-l  
m-r  
m n o p q r  
M-R  
s-x  
y-sp  
y z : & / sp  
Y- -  
a b c d e f  
A-F  
g h i j k l  
G-L  
s t u v w x  
S-X  
A B C D E F  
G H I J K L  
M N O P Q R S T U V W X  
Y Z . , ’ -  
MOD E  
END  
A
B
C
m - r  
M - R  
c
D
E
F
PROG  
a - f  
g - l  
s - x  
S - X  
y - sp  
CONF  
a
A - F  
G - L  
Y - -  
d
b
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2. Setting Up Your Phone  
Figure 18. Name assignment example - large-display phone  
To enter a D:  
Press the first soft key on the top left.  
a
b
Press the fourth FF key from the left on the bottom row.  
To enter an o:  
Press the third soft key from the top right.  
c
d
Press the third FF key from the left on the bottom row.  
a
A B C D E F  
G H I J K L  
a b c d e f  
g h i j k l  
3
M N O P Q R m n o p q r  
S T U V W X  
Y Z . , ' -  
s t u v w x  
y z : & / sp  
MSG  
CONF  
MENU  
PREV  
NEXT  
PROG  
d
b
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2. Setting Up Your Phone  
To delete a name assigned to a PSD number  
Notes:  
This task requires a display phone.  
You need to know the PSD bin number for the PSD number in order to delete  
an assigned name. To check the bin number for a key, see “Checking Speed  
1. Pick up the handset or press the ON/OFF key.  
2. Press the PROG key.  
3. Press the * key.  
4. Enter 0 for the Name Assignment mode.  
5. Press the VOLUME key until the desired PSD bin number (80-99) is displayed.  
6. Press the FLASH key to clear the current/default data.  
7. Press the HOLD key.  
Notes:  
It is strongly recommended that you assign the PSD bin number as a name for  
the key at this point so that it will appear on the display for future use. The bin  
number should be entered in the following format: “-PSDxx (or xxx)” where  
xx or xxx = the actual bin number. Example: “-PSD901”. For more  
29.  
If using a large-display phone, press the MENU key, then the key to the left  
of PERSONAL DIAL to have the change reflected on the display.  
SETTING USER MAINTENANCE FUNCTIONS  
You have the option of adjusting several User Maintenance functions. The telephone  
system dealer is not required to make these changes. These items include settings  
for:  
Date and Time - including date, time, and day of week  
Personal Speed Dial (PSD) Assignment - including PSD number and name  
System Speed Dial (SSD) Assignment - including SSD number and name  
Extension name  
Verified Account code  
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2. Setting Up Your Phone  
Call Forward ID code  
Message Key ID code  
Walking Toll Restriction Service (TRS) Code  
TRF of CFID  
CID Logging Ext  
Send Text Messages  
Text Message Replies  
Absence Messages  
System mode. You can set the System to handle incoming calls, outbound call  
routing, and built-in voice mail call messages differently depending upon  
whether the system is in Day mode, Day 2 mode, or Night mode. With User  
Maintenance, you can program the System for mode schedule, mode schedule  
for special day, mode schedule for exception days, and day of the month  
patterns.  
About User Programming  
User Maintenance requires a Digital Display Key Telephone assigned to a Class of  
Service (COS) that allows User Maintenance.  
The procedures in the following sections describe the basic steps used for modifying  
parameters. However, there are many alternative ways to view and modify the  
parameters using special keys and procedures. Some of the more advanced keys  
include:  
REDIAL  
FLASH  
(At menu level) clears an entry  
(At data entry) retrieves the last entry setting  
(At menu level) ignored  
(At data entry) clears setting  
ON/OFF  
HOLD  
Begins programming log-in or exits programming  
(At menu level) moves to date and time  
(At data entry) saves the displayed setting and  
moves to the next setting  
PROG  
CONF  
AUTO  
Menu  
Moves to the 81 User Maintenance Menu  
Moves to the first data setting  
Backs out of the address menu levels  
Ignored  
PREV  
(At menu level) moves to the previous screen  
(At data entry) ignored  
NEXT  
(At menu level) moves to the next screen  
(At data entry) ignored  
Scrolls through the same address level  
(ascending)  
Scrolls through the same address level  
(descending)  
VOLUME (t)  
VOLUME (s)  
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2. Setting Up Your Phone  
FF1  
FF2  
Moves to Personal Speed Dial (PSD)  
Assignment menu  
Moves to System Speed Dial (SSD) Assignment  
menu  
FF3  
FF4  
FF5  
FF6  
FF7  
FF8  
FF9  
FF10  
Moves to Extension Name menu  
Moves to Verified ID Code menu  
Moves to Call Forward ID Code menu  
Moves to Message Key ID Code menu  
Moves to System Mode menu  
Moves to Walking /Station Lock TRS  
Moves to TRF of CWRD  
Moves to CID Logging Ext.  
Once in a data entry level, you must either enter an acceptable value or restore the  
previous value before proceeding. For instance, if you change an entry to an  
unacceptable value and then press FF1 to move to the PSD Assignment menu, you  
will not be able to proceed. You must first enter an acceptable value. See Section  
700 - Feature Operations for additional information on Maintenance Mode.  
To Enter User Maintenance Mode:  
1. Press the ON/OFF key on a telephone with a COS that allows user login.  
2. Press the PROG key.  
3. Press the * key twice.  
4. Press the CONF key.  
Note: Your extension’s Class of Service must be properly set to allow User  
Maintenance access. Also, only one user may enter User Maintenance or System  
Programming at a time.  
Absence Messages  
To create Absence Messages using either a large-display  
or small-display phone:  
1. Enter “User Maintenance” by pressing: ON/OFF PROG * * CONF  
2. Enter: 12 and press HOLD HOLD.  
3. Enter: Message Number (0-9).  
4. Enter: Absence Message (up to 15 characters):  
5. If using a large-display phone, press the soft key next to the desired row of  
letters.  
6. If using a small-display phone press the appropriate one-touch key.  
Note: Press the FLASH key to clear any existing data.  
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2. Setting Up Your Phone  
7. Use the bottom row of FF keys to select a single letter.  
Notes:  
Press the * key to erase a single entry.  
Press the # key to enter a space.  
8. Repeat steps 4-5 as many times as necessary to enter the desired Absence  
Message and press HOLD to store the entry.  
Note: Press the FLASH key to clear any existing data.  
9. To set additional Absence Messages, press the VOLUME up or down key or  
press HOLD to move to the desired Send Text Message.  
10. Repeat steps 4-7 until all Absence Messages are entered.  
11. Press AUTO PROG to return to “81-User Maintenance” (step 1 above).  
OR...  
Press AUTO ON/OFF to exit User Maintenance.  
Account Codes  
To create Verified Account Codes using either a large-  
display or small-display phone:  
1. Enter “User Maintenance” by pressing ON/OFF PROG * * CONF.  
2. Enter: 04 and press HOLD HOLD.  
3. Enter: Verified Account Table Number 001-500 and press  
HOLD HOLD.  
4. Enter: Account Code - up to 10 digits, press HOLD, enter: TRS  
Class No. 1-50, and press HOLD.  
5. Press the VOLUME up or down arrow or HOLD to toggle through the entry  
nos. for adding another Account Code.  
6. Repeat steps 4-5 above until all account numbers are entered.  
7. Press AUTO PROG to return to “81-User Maintenance” (step 1 above).  
OR...  
Press AUTO ON/OFF to exit User Maintenance.  
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2. Setting Up Your Phone  
Call Forwarding  
To set or assign Call Forward Busy Destination for an  
extension using either a large-display or small-display  
phone:  
1. Enter “User Maintenance” by pressing: ON/OFF PROG * * CONF  
2. Enter: 09, press HOLD, enter: 0 and press HOLD.  
3. Dial the Extension Number and press HOLD.  
4. Enter: Destination Extension.  
5. Press HOLD to store the entry.  
6. To set Call Forward Busy destinations for additional extensions, press the  
VOLUME up or down arrow or HOLD to move to the desired Extension.  
7. Repeat steps 5-6 until all extension are entered.  
8. Press AUTO PROG to return to “81 - User Maintenance” (step 1 above)  
OR...  
Press AUTO ON/OFF to exit User Maintenance.  
To set or assign Call Forward - No Answer Destination for  
an extension using either a large-display or small-display  
phone:  
1. Enter “User Maintenance” by pressing ON/OFF PROG * * CONF  
2. Enter: 09, press HOLD, enter: 1, and press HOLD.  
3. Dial the Extension Number and press HOLD.  
4. Dial the Destination Extension.  
5. Press HOLD to store the entry.  
6. To set Call Forwarding - No Answer destinations for additional extensions,  
press the VOLUME up or down arrow or HOLD to move to the desired  
Extension.  
7. Repeat steps 5-6 until all extensions are entered.  
8. Press AUTO PROG to return to “81 - User Maintenance” (step 1 above)  
OR...  
Press AUTO ON/OFF to exit User Maintenance.  
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2. Setting Up Your Phone  
Caller ID Call Log  
To set or assign Caller ID Logging for an extension using  
either a large-display or small-display phone:  
1. Enter “User Maintenance” by pressing: ON/OFF PROG * * CONF  
2. Enter: 10, press HOLD HOLD, and enter: Log Control Number.  
3. Press HOLD, dial the Extension Number, and press HOLD to store  
the entry.  
4. To set CID Log for additional extensions, press the VOLUME up or down  
arrow or HOLD to move to the desired extension.  
5. Repeat step 3 until all extensions are entered.  
6. Press AUTO PROG to return to “81-User Maintenance” (step 1 above).  
OR...  
Press AUTO ON/OFF to exit User Maintenance.  
Day/Night System Mode  
To set the Day of Week modes using either a large-display  
or small-display phone:  
1. Enter “User Maintenance” by pressing: ON/OFF PROG * * CONF  
2. Enter: 07, press HOLD, enter: 3, and press HOLD HOLD.  
3. Enter pattern: (0 - no pattern, 1 - pattern 1, 2 - pattern 2, 3 -  
pattern 3) for the first Sunday and press HOLD to store the entry.  
Note: To clear an entry or existing data, press the FLASH key.  
4. To set additional Day of Week modes, press the VOLUME up or down arrow  
or HOLD to move to the desired mode.  
5. Repeat steps 4-5 until the remaining days in the month are set.  
Note: Entry positions are listed in Section 700 - Feature Operations.  
6. Press AUTO PROG to return to “81-User Maintenance” (step 1 above).  
OR...  
Press AUTO ON/OFF to exit User Maintenance.  
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2. Setting Up Your Phone  
To set the Exception Day Modes using either a large-  
display or small-display phone:  
1. Enter “User Maintenance” by pressing: ON/OFF PROG * * CONF  
2. Enter: 07, press HOLD, enter: 2, and press HOLD HOLD.  
3. Enter: Start Date by Month - two characters and Day - two  
characters for Exception Period 1 and press HOLD to store the entry.  
Note: To clear an entry or existing data, press the FLASH key.  
4. To set additional Exception Day modes, press the VOLUME up or down  
arrow or HOLD to move to the desired mode.  
5. Repeat steps 4-5 until the remaining days in the month are set.  
6. Press AUTO PROG to return to “81-User Maintenance” (step 1 above).  
OR...  
Press AUTO ON/OFF to exit User Maintenance.  
To set the Mode Schedule using either a large-display or  
small-display phone:  
1. Enter “User Maintenance” by pressing: ON/OFF PROG * * CONF  
2. Enter: 07, and press HOLD HOLD HOLD.  
3. Enter: Start Time in Hours (two characters) and Minutes  
(two characters) for Pattern 1 - first mode and press HOLD.  
Notes: To clear an entry or existing data, press the FLASH key.  
4. Enter: Desired Mode for Pattern 1 - first (0 - None, 1 - Day 1,  
2 - Day 2, 3 - Night, 4 - Night 1, 5 - Night 2) and press HOLD to  
store the entry.  
Note: To clear an entry or existing data, press the FLASH key.  
5. To set additional mode schedules, press the VOLUME up or down arrow or  
HOLD to move to the desired mode.  
6. Repeat steps 3-5 until all patterns and modes are set. (There are 3 total patterns  
with 5 start time/modes each.)  
Note: Entry Positions are listed in Chapter 4 of Section 700 - Feature Operations.  
7. Press AUTO PROG to return to “81-User Maintenance” (step 1 above).  
OR...  
Press AUTO ON/OFF to exit User Maintenance.  
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2. Setting Up Your Phone  
To set the Special Day Modes using either a large-display  
or small-display phone:  
1. Enter “User Maintenance” by pressing: ON/OFF PROG * * CONF  
2. Enter: 07, press HOLD, enter: 1, and press HOLD HOLD.  
3. Enter: Start Time in Hours - 2 characters, and Minutes - 2  
characters for the Special Day 1 mode and press HOLD to store the  
entry.  
Note: To clear an entry or existing data, press the FLASH key.  
4. Enter: Desired mode for Special Day: 0 - None, 1 - Day 1, 2  
- Day 2, 3 - Night, 4 Night 1, 5 - Night 2 and press HOLD to store  
the entry.  
Note: To clear an entry or existing data, press the FLASH key  
5. To set additional Special Day modes, press the VOLUME up or down arrow  
or HOLD to move to the desired mode.  
6. Repeat steps 3-5 until all Special Day modes are set. (Up to 20 Special Days  
may be entered.).  
Note: The entry positions are listed in Chapter 4 of Section 700 - Feature Operations.  
7. Press AUTO PROG to return to “81-User Maintenance” (step 1 above).  
OR...  
Press AUTO ON/OFF to exit User Maintenance.  
Message Key  
To set the Message Key ID code using either a large-  
display or small-display phone:  
1. Enter “User Maintenance” by pressing: ON/OFF PROG * * CONF  
2. Enter: 06 and press HOLD HOLD.  
3. Dial the Extension Number of the Phone Being  
Programmed and press HOLD.  
4. Enter: Message Key ID Code and press HOLD to store the entry.  
Note: The ID code may contain up to 16 digits and contain 0, 1-9, *, #, pause (REDIAL  
key).  
To clear an entry or existing data, press the FLASH key.  
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2. Setting Up Your Phone  
5. To set additional Message Key ID codes, press the VOLUME up or down  
arrow or HOLD to move to the desired extension.  
6. Repeat steps 4-5 until all Message Key ID codes are set.  
7. Press AUTO PROG to return to “81-User Maintenance” (step 1 above).  
OR...  
Press AUTO ON/OFF to exit User Maintenance.  
Name Assignments  
To set extension names using either a large-display or  
small-display phone:  
1. Enter “User Maintenance” by pressing ON/OFF PROG * * CONF  
2. Enter: 03 and press HOLD HOLD HOLD.  
3. Dial the Extension Number and press HOLD.  
4. Enter: Extension Name:  
If using a large-display phone, press the soft key next to the desired row of letters.  
If using a small-display phone press the appropriate one-touch key.  
Note: Press the FLASH key to clear any existing data  
5. Use the bottom row of FF keys to select a single letter.  
Notes:  
Press the * key to erase a single entry.  
Press the # key to enter a space.  
6. Repeat steps 4-5 as many times as necessary to enter the desired speed dial  
name.  
Note: Press the FLASH key to clear the entire entry.  
7. Press HOLD to store the entry.  
8. To set additional extension names, press the VOLUME up or down arrow or  
HOLD to move to the desired SSD.  
9. Repeat steps 4-8 until all extension names are entered.  
10. Press AUTO PROG to return to “81 - User Maintenance” (step 1 above)  
OR...  
Press AUTO ON/OFF to exit User Maintenance.  
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2. Setting Up Your Phone  
Send Text Messages  
To create Send Text Messages using either a large-display  
or small-display phone:  
1. Enter “User Maintenance” by pressing: ON/OFF PROG * * CONF.  
2. Enter: 11, press HOLD, enter: 0, and press HOLD.  
3. Press HOLD, enter: Message Number (0-9), and press HOLD.  
4. Enter: Text Message (up to 15 characters):  
If using a large-display phone, press the soft key next to the desired row of letters.  
If using a small-display phone press the appropriate one-touch key.  
Note: Press the FLASH key to clear any existing data.  
5. Use the bottom row of FF keys to select a single letter.  
Notes:  
Press the * key to erase a single entry.  
Press the # key to enter a space.  
6. Repeat steps 4-5 as many times as necessary to enter the desired Text Message  
and press HOLD to store the entry.  
Note: Press the FLASH key to clear any existing data.  
7. To set additional text messages, press the VOLUME up or down key or press  
HOLD to move to the desired Send Text Message.  
8. Repeat steps 4-7 until all Send Text Messages are entered.  
9. Press AUTO PROG to return to “81-User Maintenance” (step 1 above).  
OR...  
Press AUTO ON/OFF to exit User Maintenance.  
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2. Setting Up Your Phone  
Speed Dial  
To set or assign PSD numbers using either a large-display  
or small-display phone:  
1. Enter “User Maintenance” by pressing: ON/OFF PROG * * CONF.  
2. Enter: 01 and press HOLD HOLD HOLD.  
3. Dial the Extension Number and press HOLD.  
4. Enter: PSD Bin Number (80-99) and press HOLD.  
5. Enter: PSD Digits to be dialed and press HOLD to store the entry.  
Note: To clear an entry or existing data, press the FLASH key.  
6. To set additional PSD numbers, press the VOLUME up or down key or  
HOLD to move to the desired PSD bin number.  
7. Repeat steps 5-6 until all PSD numbers are entered.  
8. Press AUTO PROG to return to “81-User Maintenance” (step 1 above).  
OR...  
Press AUTO ON/OFF to exit User Maintenance.  
To set or assign SSD numbers using either a large-display  
or small-display phone:  
1. Enter “User Maintenance” by pressing: ON/OFF PROG * * CONF.  
2. Enter: 02 and press HOLD HOLD HOLD.  
3. Enter: SSD Bin Number (00-79 or 000-799) and press HOLD.  
4. Enter: SSD Digits to be dialed and press HOLD to store the entry.  
Note: Press the FLASH key to clear an entry or any existing data.  
5. To set additional SSD numbers, press the VOLUME up or down key or  
HOLD to move to the desired SSD.  
6. Repeat steps 4-5 until all SSDs are entered.  
7. Press AUTO PROG to return to “81-User Maintenance” (step 1 above).  
OR...  
Press AUTO ON/OFF to exit User Maintenance.  
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2. Setting Up Your Phone  
To create SSD indexes using either a large-display or  
small-display phone:  
1. Enter “User Maintenance” by pressing: ON/OFF PROG * *  
CONF.  
2. Enter: 02, press HOLD, enter: 2, and press HOLD HOLD.  
3. Enter: SSD Index Number (1-2) and press HOLD.  
4. Enter: SSD Index Name:  
If using a large-display phone, press the soft key next to the desired row of  
letters.  
If using a small-display phone press the appropriate one-touch key.  
Note: Press the FLASH key to clear any existing data.  
5. Use the bottom row of FF keys to select a single letter.  
Notes:  
Press the * key to erase a single entry.  
Press the # key to enter a space.  
6. Repeat steps 4-5 as many times as necessary to enter the desired SSD  
name.  
Note: Press the FLASH key to clear the entire entry.  
7. Press HOLD to store the entry.  
8. To set additional SSD index names, press the VOLUME up or  
down key or HOLD to move to the desired SSD.  
9. Repeat steps 6-9 until all SSD indexes are entered.  
10. Press AUTO PROG to return to “81-User Maintenance” (step 1  
above).  
OR...  
Press AUTO ON/OFF to exit User Maintenance.  
System Clock: Date/Time/Day  
To change the system date, time, and day:  
1. Enter “User Maintenance” by pressing: ON/OFF PROG * * CONF.  
2. Enter: 000 and press HOLD.  
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2. Setting Up Your Phone  
3. Enter: The Year (two characters), Month (two characters),  
and Day (two characters) and press HOLD.  
Note: Press the FLASH key to clear any existing data.  
4. Enter: The Hour (two characters) and Minute (two  
characters) and press HOLD.  
Note: Press the FLASH key to clear any existing data.  
5. Enter: The Day of Week where:  
1 = Mon, 2 = Tues., 3 = Wed., 4 = Thurs., 5 = Fri., 6 = Sat.,  
0 = Sun  
and press HOLD to store the entry.  
Note: Press the FLASH key to clear any existing data.  
6. Press AUTO PROG to return to “81-User Maintenance” (step 1 above).  
OR...  
Press AUTO ON/OFF to exit User Maintenance.  
Text Message Replies  
To create Text Message Replies using either a large-  
display or small-display phone:  
1. Enter “User Maintenance” by pressing: ON/OFF PROG * * CONF.  
2. Enter: 11, press HOLD, enter: 1, and press HOLD.  
3. Press HOLD, enter: Message Number (0-9), and press HOLD.  
4. Enter: Text Message (up to 15 characters):  
If using a large-display phone, press the soft key next to the desired row of letters.  
If using a small-display phone press the appropriate one-touch key.  
Note: Press the FLASH key to clear any existing data.  
5. Use the bottom row of FF keys to select a single letter.  
Notes:  
Press the * key to erase a single entry.  
Press the # key to enter a space.  
6. Repeat steps 4-5 as many times as necessary to enter the desired Text Message  
and press HOLD to store the entry.  
Note: Press the FLASH key to clear any existing data.  
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2. Setting Up Your Phone  
7. To set additional text messages, press the VOLUME up or down key or press  
HOLD to move to the desired Reply Text Message.  
8. Repeat steps 4-7 until all Reply Text Messages are entered.  
9. Press AUTO PROG to return to “81-User Maintenance” (step 1 above).  
OR...  
Press AUTO ON/OFF to exit User Maintenance.  
Voice Mail: Set Call-Forward ID Codes  
To set the Call Forward ID code using either a large-  
display or small-display phone:  
1. Enter “User Maintenance” by pressing: ON/OFF PROG * * CONF.  
2. Enter: 05 HOLD HOLD.  
3. Dial the Extension Number and press HOLD.  
4. Enter: Call Forward ID Code and press HOLD to store the entry.  
Notes:  
The ID code may contain up to 16 digits and contain 0, 1-9, *, #, pause (REDIAL key).  
To clear an entry or any existing data, press the FLASH key.  
5. To set additional additional Call Forward ID Codes, press the VOLUME up  
or down arrow or HOLD to move to the desired SSD.  
6. Repeat steps 4-5 until all SSD indexes are entered.  
7. Press AUTO PROG to return to “81-User Maintenance” (step 1 above).  
OR...  
Press AUTO ON/OFF to exit User Maintenance.  
Walking TRS Class of Service  
To set Walking TRS codes using either a large-display or  
small-display phone:  
1. Enter “User Maintenance” by pressing: ON/OFF PROG * * CONF.  
2. Enter: 08 and press HOLD HOLD.  
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2. Setting Up Your Phone  
3. Dial the Extension Number and press HOLD.  
4. Enter: 4-digit Walking TRS Code.  
5. Press HOLD to store the entry.  
6. To set additional extension Walking TRS Codes, press the VOLUME up or  
down arrow or HOLD to move to the desired extension.  
7. Repeat steps 5-6 until all extension are entered.  
8. Press AUTO PROG to return to “81-User Maintenance” (step 1 above).  
OR...  
Press AUTO ON/OFF to exit User Maintenance.  
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2. Setting Up Your Phone  
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3. PLACING OUTSIDE CALLS  
Your digital phone, in conjunction with the DBS 576 and DBS 576HD, provides the  
following ways for you to place outside calls:  
ACCESSING AN OUTSIDE LINE  
You can place outside calls using the following features or under the following  
conditions:  
Outside line access group code  
Flexible Function (FF) keys  
Open line call back  
To make an outside call using an outside line access code  
1. Pick up the handset or press the ON/OFF key.  
2. Enter an access code for an outside line access group (9, 81-84).  
3. Dial the phone number.  
Notes:  
If all outside lines in the group are busy, you will hear a busy tone.  
If the system is set up for Automatic Route Selection (ARS), dialing 9  
automatically routes your call to a selected outside line.  
To make an outside call using an FF key  
1. Pick up the handset or press the ON/OFF key.  
2. Press an FF key that is dedicated to an outside line or to a group of outside lines.  
3. Dial the phone number.  
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3. Placing Outside Calls  
To have a busy outside line call you back once it is open  
1. Pick up the handset or press the ON/OFF key.  
2. Attempt to access an outside line.  
3. When you hear the busy tone, enter the Callback Request code (default = 3).  
4. Press the ON/OFF key again and wait for the callback tone. (When the outside  
line is available, your phone rings and the FF key for the outside line flashes.)  
5. Pick up the handset or press the ON/OFF key.  
6. Dial the phone number.  
Note: You must respond to the callback tone within 15 seconds.  
To cancel a callback request (Version 2.0 and higher)  
1. Pick up the handset or press the ON/OFF key.  
2. Dial the Callback cancellation code (default = 769).  
3. Replace the handset.  
USING ACCOUNT CODES  
You can assign account codes (both non-verified account codes and verified ID  
codes) to clients to help track a variety of information; such as, call dates and times,  
numbers called, and outside line numbers used. This information is then printed for  
each account on a System Message Detail Recording (SMDR) record.  
Note: An SMDR printer or external call accounting system is required to collect  
account code records.  
Non-verified Account Codes  
Non-verified account codes are voluntary and do not have to be entered before you  
make a call. They can also be assigned to both incoming and outgoing calls.  
You can enter a non-verified account code before making a call or during a call.  
To enter a non-verified account code before making a call  
1. Pick up the handset or press the ON/OFF key.  
2. Enter the Account Code code (default = 8#).  
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3. Placing Outside Calls  
3. Enter the Account Code (up to 4 digits or up to 10 digits, depending on the  
setting).  
4. Press the # key.  
5. Dial 9 or press an FF key that is dedicated to an outside line.  
6. Dial the phone number.  
To enter a non-verified account code during a call  
1. During a call, press the AUTO key.  
2. Press the # key.  
3. Enter the Account Code (up to 4 digits or up to 10 digits, depending on the  
setting).  
4. Press the # key.  
Verified Account Codes  
Verified ID codes are required by extensions that have restrictions on placing  
outgoing calls (i.e., a specific code is required to place an outgoing call).  
To make an outside call that requires an account code  
1. Pick up the handset or press the ON/OFF key.  
2. Enter the Verified Account ID feature access code (default = 8#).  
3. Enter the Verified Account code. The entered code may be up to 4 digits or up to  
10 digits, depending on the setting.  
4. Press the # key.  
5. Dial 9 or press an FF key that is dedicated to an outside line.  
6. Dial the phone number.  
REDIALING OUTSIDE NUMBERS  
You can use the REDIAL key to redial the last number dialed or to redial a busy  
number.  
To redial the last number dialed  
1. Pick up the handset or press the ON/OFF key.  
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3. Placing Outside Calls  
2. Access an outside line.  
3. Press the REDIAL key. (The phone displays and dials the last outside number  
dialed.)  
To automatically redial a busy number  
Note: The system will continue to redial the busy number until you hang up the  
phone, the called party answers the call, or a maximum of 15 redial attempts is made.  
1. Pickup the handset or press the ON/OFF key.  
2. Access an outside line.  
3. Dial the phone number.  
4. After hearing the busy tone, press the REDIAL key. (The phone continues to dial  
the busy number until the caller answers or the redial timer times out.)  
To cancel automatic repeat dialing  
1. Replace the handset or press the ON/OFF key.  
USING SPEED DIALING  
After PSD numbers and SSD numbers have been assigned, you can quickly dial the  
number by pressing the appropriate one-touch or soft key or by entering the  
appropriate speed dial bin number. You can also check and see what PSD and SSD  
number or name is assigned to specific one-touch or soft keys.  
Notes:  
For information on deleting PSD numbers, see “Assigning and Deleting PSD  
You cannot delete SSD numbers assigned to one-touch or soft keys. These  
numbers are programmed from the attendant’s phone.  
Dialing Speed Dial Numbers  
You can dial speed dial numbers by using preassigned one-touch keys on non-  
display or small-display phones, using soft keys and speed dial directories, or by  
entering speed dial bin numbers.  
To dial a speed dial number by pressing a one-touch key  
1. Pickup the handset or press the ON/OFF key.  
2. If necessary, access an outside line.  
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3. Placing Outside Calls  
3. Press the desired one-touch key.  
To dial a speed dial number using the soft keys on a small-  
display phone  
1. Press the MODE key one time. (SSD and PSD appear on the second line of the  
display.)  
2. Press the soft key next to SSD or PSD. (The first two speed dial entries appear  
on the second line of the display.)  
3. Scroll through the speed dial directory until the desired speed dial entry is  
displayed. (To display the next two entries, press the # key. To display the  
previous two entries, press the * key.)  
4. Pick up the handset or press the ON/OFF key.  
5. If necessary, access an outside line.  
6. Press the soft key next to the desired speed dial entry to initiate dialing.  
To dial a speed dial number using the soft keys on a large-  
display phone  
1. From the Main Menu, press the soft key to the left of SYSTEM DIAL or  
PERSONAL DIAL. (In the PSD directory, the first 10 speed dial entries are  
displayed. In the SSD directory, 10 alphabetical entries are displayed.)  
2. For the PSD directory, proceed to step 3.  
For the SSD directory, press the soft key to the left of the desired group of letters  
to display the first five speed dial entries.  
3. Scroll through the speed dial directory until the desired speed dial entry is  
displayed. (To scroll forward in either directory, press the NEXT key. To scroll  
backwards in either directory, press the PREV key.)  
4. Pick up the handset or press the ON/OFF key.  
5. If necessary, access an outside line.  
6. Press the soft key next to the desired speed dial entry to initiate dialing.  
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3. Placing Outside Calls  
To dial a speed dial number by entering the speed dial bin number  
Note: You must know the PSD or SSD bin number for the number to be dialed to  
perform this task. For information on determining speed dial numbers, see “Checking  
1. Pick up the handset or press the ON/OFF key.  
2. If necessary, access an outside line.  
3. Press the AUTO key.  
4. Enter the appropriate three digit speed dial bin number (PSD bins 80-99 or SSD  
bins 00-79 or 000-799).  
Checking Speed Dial Numbers  
After speed dial numbers have been assigned, you can check to see what number has  
been programmed by using soft keys or by entering the speed dial bin number.  
Note: The following tasks require a display phone. To check speed dial numbers on  
for your personalized list of speed dial numbers.  
To check a speed dial number using the soft keys on a small-  
display phone  
1. Press the MODE key one time. (SSD and PSD appear on the second line of the  
display.)  
2. Press the soft key next to SSD or PSD. (The first two speed dial entries appear  
on the second line of the display.)  
3. Scroll through the speed dial directory until the desired speed dial bin entry is  
displayed. (To display the next two entries, press the # key. To display the  
previous two entries, press the * key.)  
4. Pick up the handset or press the ON/OFF key.  
5. Press the CONF key.  
6. Press the soft key next to the speed dial entry. (The speed dial number appears on  
the display.)  
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3. Placing Outside Calls  
To check a speed dial number using the soft keys on a large-  
display phone  
1. From the Main Menu, press the soft key to the left of SYSTEM DIAL or  
PERSONAL DIAL. (In the PSD directory, the first 10 speed dial entries are  
displayed. In the SSD directory, 10 alphabetical entries are displayed.)  
2. For the PSD directory, proceed to step 3.  
For the SSD directory, press the soft key to the left of the desired group of letters  
to display the first five speed dial entries.  
3. Scroll through the speed dial directory until the desired speed dial entry is  
displayed. (To scroll forward in either directory, press the NEXT key. To scroll  
backwards in either directory, press the PREV key.)  
4. Pick up the handset or press the ON/OFF key.  
5. Press the CONF key.  
6. Press the soft key next to the speed dial entry. (The speed dial number appears on  
the first line of the display. The speed dial bin number appears on the second line  
of the display, along with any name that has been assigned to the speed dial  
number.)  
To check speed dial entries by entering the speed dial bin number  
1. Pick up the handset or press the ON/OFF key.  
2. Press the CONF key.  
3. Press the AUTO key.  
4. Enter the appropriate PSD bin number (80-99) or SSD bin number (00-79 or 000-  
799). (The speed dial number appears on the first line of the display. The speed  
dial bin number appears on the second line of the display, along with any name  
that has been assigned to the speed dial number.)  
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3. Placing Outside Calls  
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4. HANDLING INCOMING CALLS  
You can handle calls that reach your phone in a variety of ways:  
Answer Calls (page 57)  
Use Call Hold (page 58)  
Transfer Calls (page 59)  
Using Call Pickup (page 61)  
Using Call Park (page 63)  
ANSWERING CALLS  
You can answer various types of calls using the following procedure:  
To answer a call  
1. Pick up the handset or press the ON/OFF key.  
2. Do one of the following:  
To answer . . .  
Do the following . . .  
a. Press the flashing FF key.  
A call ringing at someone  
else’s phone  
OR  
a. Enter the Direct Call Pickup Set code (default  
= 704).  
b. Dial the number of the ringing extension.  
A call ringing a phone within  
your call pickup group  
Enter the All Calls Pickup Set code (default =  
701).  
An external call ringing a  
phone within your call pickup  
group  
Enter the External Call Pickup Set code (default =  
702).  
a. Enter the Specified Group Pickup Set code  
A call ringing outside your call  
pickup group  
(default = 703).  
b. Enter the number of the call pickup group (01-  
72) where the phone is ringing.  
3. Complete the call, and replace the handset or press the ON/OFF key.  
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4. Handling Incoming Calls  
USING CALL HOLD  
Depending on the set up of your system, you can put one or more calls on hold and  
retrieve those calls using the HOLD key or a designated Floating Hold key.  
Notes:  
The Floating Hold feature assigns a Floating Hold number (001-576 for DBS  
576) (001-096 for DBS 576HD) to a specific FF key. By placing a call on  
hold using the Floating Hold key, you can retrieve the call from any phone that  
has an FF key that is assigned the same Floating Hold number or by simply  
entering the Floating Hold number.  
Floating Hold requires system programming.  
The EXT indicator flashes when you hold an internal call or an outside line  
that is not assigned to an FF key.  
If you do not pick up a held call in a certain period of time, you will hear a  
tone indicating that the call is still waiting.  
To place a call on hold  
1. While on a call, press the HOLD key or the Floating Hold FF key.  
To use Broker’s Hold and toggle between two calls  
1. While on a call, press the HOLD key to put the first call on hold.  
2. Press the FF key that is flashing green to answer the second call.  
3. Press the HOLD key to put the second call on hold.  
4. Press the FF key that is flashing green to return to the first call.  
To retrieve a call placed on hold, do one of the following:  
To retrieve a call . . .  
Do . . .  
Press the FF key that is flashing green.  
OR  
From the extension that placed  
the call on hold  
Press the HOLD key (if no FF key is flashing).  
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4. Handling Incoming Calls  
To retrieve a call . . .  
Do . . .  
From a different extension  
than the one that placed the  
call on hold  
Press the FF key that is flashing red.  
a. Press the Floating Hold FF key.  
From Floating Hold (also  
known as Station Park Pick  
Up)  
OR  
a. Enter the Floating Hold Answer code (default  
= *9).  
b. Enter the Floating Hold orbit number (001-  
576[CPC-288/576], 10-96 [CPC-96, HS, HM]  
or 001-099 [CPC-288/576] or 01-09 [CPC-96,  
HS, HM]. See the note below.  
Note: The number of floating hold orbits available may very depending on the  
Station/Floating Park Hold Pickup setting (FF1-0-02-0025). The station/park pickup  
access code can set to *9 (default) or 733. The floating hold pickup access code (*9)  
operates as follows:  
System Size  
Virtual Line Number and Operation  
96  
01-09 Floating Hold pick up  
10-96: Station Park Hold pick up purpose  
Above 96  
(DBS 576 only)  
001-099 Floating Hold pick up  
100-576: Station Park Hold pick up purpose  
TRANSFERRING CALLS  
You can transfer a call to an open extension, a busy extension, or an outside line.  
These transfers can be either supervised or unsupervised.  
Note: If a transferred call is not answered within a specified time, the call rings  
again at the extension that transferred it.  
Supervised Transfers  
In a supervised transfer, you announce the call before transferring it. This allows  
you to give the recipient information about the call.  
To supervise the transfer of a call to another extension or an  
outside number  
1. While on a call, press the HOLD key.  
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2. Either dial the extension number or the outside line number to which the call will  
be transferred.  
3. When the recipient answers, announce the call.  
4. Complete the call by doing one of the following:  
a. If On-hook Transfer is enabled for your extension, replace the handset or  
press the ON/OFF key.  
b. If On-hook Transfer is disabled for your extension, press the PROG key.  
Note: On-hook Transfer requires system programming.  
Unsupervised Transfers  
In an unsupervised transfer, you do not announce the call to the person receiving the  
transfer. You hang up before the recipient answers the call.  
To transfer a call to another extension or an outside number  
without supervising the call  
1. While on a call, press the HOLD key.  
2. Either dial the extension number or the outside line number to which the call will  
be transferred.  
3. Complete the call by doing one of the following:  
a. If On-hook Transfer is enabled for your extension, replace the handset or  
press the ON/OFF key.  
b. If On-hook Transfer is disabled for your extension, press the PROG key.  
Note: On-hook Transfer requires system programming.  
To transfer a call to a busy extension  
1. While on a call, press the HOLD key.  
2. Dial the extension number to which the call will be transferred.  
3. If your extension does not have Auto Camp-on activated, enter the Camp-on  
(Call Waiting) Set code (default = 2). Otherwise proceed to step 4.  
4. Complete the call by doing one of the following:  
a. If On-hook Transfer is enabled for your extension, replace the handset or  
press the ON/OFF key.  
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4. Handling Incoming Calls  
b. If On-hook Transfer is disabled for your extension, press the PROG key.  
Note: On-hook Transfer requires system programming.  
USING CALL PICKUP  
The System allows the following types of Call Pickup:  
Extension Group Pickup  
Extension Direct Pickup  
Trunk Group Pickup  
Trunk Direct Pickup  
Extension Group Pickup  
Extension Group Pickup allows you to pick up a direct ringing call (within your  
extension pickup group or in a different extension pickup group) without having to  
dial the number of the ringing extension.  
Three types of Extension Group Pickup are available:  
Call Pickup-All Calls: you can pick up a direct call ringing anywhere within  
your own extension group.  
Call Pickup-External Calls: You can pick up only direct external calls  
ringing within your own extension group.  
Specified Group Pickup: You can pick up a call ringing to an extension in  
another extension group.  
To use Extension Group Pickup All Calls  
1. Lift the handset or press the ON/OFF key.  
2. Enter the Extension Group Pickup- All Calls code (default = 701).  
3. Complete the call and replace handset or press the ON/OFF key.  
To use Extension Group Pickup External Calls  
1. Lift the handset and press the ON/OFF key.  
2. Enter the Extension Group Pickup-External Calls code (default = 702).  
3. Complete the call and replace the handset or press the ON/OFF key.  
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4. Handling Incoming Calls  
To use Specified Group Pickup All Calls  
1. Lift the handset or press the ON/OFF key.  
2. Enter the Specified Group Pickup access code (default = 703).  
3. Enter the number of the Call Pickup Group (01-72) where the call is ringing.  
4. Complete the call and replace the handset or press the ON/OFF key.  
Extension Direct Pickup  
Extension Direct Pickup allows you to answer a call to another extension by dialing  
the number of the ringing extension.  
To use Extension Direct Pickup  
1. Lift the handset or press the ON/OFF key.  
2. Enter the Extension Direct Call Pickup code (default = 704).  
3. Dial the number of the ringing extension.  
4. Complete the call and replace the handset or press the ON/OFF key.  
Trunk Group Pickup  
Trunk Group Pickup allows you to answer calls ringing to any extension within your  
own MCO incoming trunk group.  
To use Trunk Group Pickup  
1. Lift the handset or press the ON/OFF key.  
2. Enter the Trunk Group Pickup code (default = 709).  
3. Complete the call and replace the handset or press the ON/OFF key.  
Trunk Direct Pickup  
Trunk Direct Pickup allows you to answer calls ringing on a specific trunk number.  
To use Trunk Direct Pickup  
1. Lift the handset or press the ON/OFF key.  
2. Enter the Trunk Direct Pickup code (default = *0).  
3. Dial the number of the ringing trunk.  
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4. Handling Incoming Calls  
4. Complete the call and replace the handset or press the ON/OFF key.  
USING CALL PARK  
You can use the Call Park function to transfer a call, even if you cannot locate the  
intended recipient of the call.  
There are two ways for an extension to park a call on the DBS. One way is to park  
the call at the receiving extension and to retrieve the call at another extension by  
dialing the park answer code plus the parking extension number. The other way is to  
park the call at another extension and dial the park transfer answer code at the other  
extension to retrieve the call.  
To park a call on this extension  
1. While on a call, press the HOLD key.  
2. Enter Call Park access code (default = 771) or press the PARK HOLD key.  
3. If necessary, page the party that needs to receive the call.  
To retrieve a call parked at another extension  
1. Lift the handset or press the ON/OFF key.  
2. Enter the Call Park Answer/Other Extension access code (default = 773).  
OR  
Enter the Call Park/Floating Hold Answer feature access code (default =  
*9).  
3. Dial the number of the extension that parked the call.  
To park a call at another extension  
1. While on a call, press the HOLD key.  
2. Enter the Call Park Transfer access code (default = 774) followed by the  
extension number to receive the parked call.  
OR  
Press the BLF Key.  
To retrieve a call parked on this extension  
1. At the extension with the transferred park call, lift the handset or press the ON/  
OFF key.  
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4. Handling Incoming Calls  
2. Enter the Call Park Answer/Self Access Code (default = 772).  
3. If necessary, page the party that needs to retrieve the call.  
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5. COMMUNICATING WITHIN YOUR OFFICE  
The DBS 576 and DBS 576HD provide a variety of ways to handle calls within your  
office:  
Using Paging (page 67)  
Making Announcements to Busy Extensions (page 68 )  
Using Absence Messages (page 76)  
Locking Your Extension (page 78)  
CALLING OTHER EXTENSIONS  
You can call other extensions by entering the extension number or by using the soft  
keys and Extension Directory. While making a call, you can also specify whether to  
use tone calling or voice calling.  
To call another extension by entering the extension number  
1. Pick up the handset or press the ON/OFF key.  
2. Dial the desired extension or dial 0 for the operator.  
To call another extension using the soft keys on a small-display  
phone  
1. Press the MODE key twice. (EXT appears on the second line of the display.)  
2. Press the soft key next to EXT. (The first two extension entries appear on the  
second line of the display.)  
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5. Communicating Within Your Office  
3. Scroll through the directory until the desired extension entry is displayed. (To  
display the next two entries, press the # key. To display the previous two entries,  
press the * key.)  
4. Pick up the handset or press the ON/OFF key.  
5. Press the soft key next to the desired extension entry to initiate dialing.  
To call another extension using the soft keys on a large-display  
phone  
1. From the Main Menu, press the soft key to the left of EXTENSION. (10  
alphabetical entries are displayed.)  
2. Press the soft key to the left of the desired group of letters to display the first five  
extension entries.  
3. Scroll through the extension directory until the desired extension entry is  
displayed. (To scroll forward, press the NEXT key. To scroll backwards, press the  
PREV key.)  
4. To scroll forward in the directory, press the NEXT key. To scroll backwards in the  
directory, press the PREV key.  
5. Pick up the handset or press the ON/OFF key.  
6. Press the soft key next to the desired extension entry to initiate dialing.  
Switching Between Tone and Voice Calling  
You can call another extension using tone calling or voice calling. Tone calling sends  
a ringing tone to the called extension, where voice calling performs like an intercom  
call and connects immediately without ringing the extension. (If desired, the called  
party can answer a voice call without lifting the handset.)  
System programming determines the default calling mode; however, you can switch  
between tone and voice calling by entering 1.  
To switch between tone to voice calling  
1. Lift the handset or press the ON/OFF key.  
2. Dial the extension number.  
3. If your phone is set for tone calling and you want to make a voice call, enter 1. (Or  
if your phone is set for voice calling and you want to make a tone call, enter 1.)  
4. Speak when the call is answered.  
5. Replace the handset or press the ON/OFF key.  
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5. Communicating Within Your Office  
USING PAGING  
You can make both internal and external pages and announcements. Internal pages  
are made via the key telephone speakers and external pages are made through the  
speakers of an external paging system connected to the DBS 576 or DBS 576HD  
system. When you issue a page, you specify a paging group so that your  
announcement is heard only on the phones that are members of that group.  
You can answer a page from any extension using the Meet-Me Answer feature.  
Note: You can belong to more than one paging group.  
To page another party or make an announcement  
1. Pick up the handset or press the ON/OFF key.  
2. Enter the Page Group code (default = #).  
3. Enter the number of the desired page group (0-9).  
4. Make your announcement.  
5. Do one of the following:  
If . . .  
Then . . .  
You want to end the page  
Replace the handset or press the ON/  
OFF key.  
Note: To avoid an abrupt “hang-up”  
sound, press the FLASH key before  
replacing the handset.  
You want to get a response from some-  
one answering the page at an extension  
Do not hang up; wait for the paged party  
to answer.  
Answering a Page (Meet-Me Answer)  
You can answer a page from any extension using the Meet-Me Answer feature.  
To answer a page using Meet-Me Answer  
1. Pick up the handset or press the ON/OFF key.  
2. Enter the Meet-Me Answer code (default = ##). (You are connected to the party  
trying to reach you.)  
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5. Communicating Within Your Office  
ANSWERING A PAGE WITH UNIVERSAL NIGHT  
ANSWER  
During night mode, Universal Night Answer (UNA) sends incoming calls for  
selected trunks to ring external paging speakers. UNA calls can be picked up from  
any extension, provided the extension’s COS allows UNA answer.  
This feature can also be programmed so that incoming calls ring on both external  
paging speakers and at extensions with CO/MCO appearances on FF keys (Key Tele-  
phones only).  
To answer a UNA call  
1. Pick up the handset or press the ON/OFF key.  
2. Enter the UNA to Page Pickup code (default = 705).  
To answer a UNA call using the assigned FF key  
1. Pick up the handset or press the ON/OFF key.  
2. Press the assigned FF or UNA key.  
MAKING ANNOUNCEMENTS TO BUSY EXTENSIONS  
Note: This feature requires system programming or a specific DBS 576 or DBS  
576HD configuration, and may not be available. For information, see your system  
administrator or dealer.  
This feature (also known as Off-Hook Voice Announce [OHVA]) allows you to  
make an announcement to a busy extension.  
If party you called is using a digital key telephone, the announcement is heard only  
by the called party, not by the other party he or she is talking to. If, however, the  
party you called is using a single-line telephone, both the called party and the party  
he or she is talking to will hear the announcement.  
To make an announcement  
1. Pick up the handset or press ON/OFF.  
2. Dial the extension number.  
3. Press 8 if you hear the busy tone.  
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5. Communicating Within Your Office  
4. Make your announcement. (Your voice is heard on the extension, not on the other  
line.)  
Answering an Announcement  
To answer an announcement, you can use the OHVA Split key to speak to the  
announcing party or you may send a text message.  
The OHVA Split key is an FF key that has been assigned to the OHVA function. The  
OHVA function is typically used in situations where the extension user must handle  
more than one call. The Split key must be set up by the system administrator or  
dealer.  
To speak to the announcing party  
1. While on a call, press the OHVA Split key.  
2. Speak with the announcing party.  
3. Press the OHVA Split key to return to the original call.  
Transferring Calls with an Announcement  
Note: This feature requires system programming or a specific DBS 576 or DBS  
576HD configuration, and may not be available. For information, see your system  
administrator or dealer.  
To transfer a call while making an announcement  
1. While remaining on the line with the original party, press the HOLD key.  
2. Dial the extension number.  
3. When you hear a busy tone, press 8.  
4. Make your announcement.  
5. When you are connected to the called party, replace the handset or press the ON/  
OFF key.  
USING CALL FORWARDING  
You can send or forward your calls to another extension, an outside line, or to voice  
mail from either your extension or from an alternate extension.  
Notes:  
Any outside number used for Call Forwarding must already be programmed  
into system speed dialing.  
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Calls cannot be forwarded to an extension that already has Call Forwarding  
set or Do-Not-Disturb (DND) turned on.  
The system allows you to cancel Call Forwarding and DND for your  
extension in one step.  
Calls can be forwarded by an extension with an NPDN or PNPDN if the COS  
gives permission.  
To set Call Forwarding  
1. Pick up the handset or press the ON/OFF key.  
2. Do one of the following:  
To forward . . .  
Do . . .  
All incoming calls  
Enter the appropriate Call Forwarding - All Calls Set  
code:  
For your extension, enter 721  
For another extension, enter 741  
All incoming calls that ring a  
busy extension  
Enter the appropriate Call Forwarding - Busy Set code:  
For your extension, enter 722  
For another extension, enter 742  
All incoming calls that ring an  
extension that doesn’t answer  
Enter the appropriate Call Forwarding - No Answer Set  
code:  
For your extension, enter 723  
For another extension, enter 743  
3. If setting Call Forwarding for another extension, enter the number of the  
extension whose calls you are forwarding. Otherwise, proceed to step 4.  
4. Enter the destination code:  
If you are forwarding to another extension, enter the extension number.  
If you are forwarding to an outside number, press the # key and enter the  
system speed dial code.  
5. Replace the handset or press the ON/OFF key.  
To set for a PDN from an NPDN or PNPDN  
1. Pick up the handset or press the ON/OFF key.  
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2. Do one of the following:  
To forward . . .  
Do . . .  
All incoming calls  
Press an NPDN (or PNPDN key):  
Enter 721  
Dial the Call Forward Destination  
extension number.  
All incoming calls that ring a  
busy extension  
Press an NPDN (or PNPDN key):  
Enter 722  
Dial the Call Forward Destination  
extension number.  
All incoming calls that ring an  
extension that doesn’t answer  
Press an NPDN (or PNPDN key):  
Enter 723  
Dial the Call Forward Destination  
extension number.  
NOTE: See “Using Directory Numbers” on page 89 for additional information on  
NPDNs and PNPDNs.  
To cancel Call Forwarding  
1. Pick up the handset or press the ON/OFF key.  
2. Do one of the following:  
To cancel call forwarding . . .  
Do . . .  
For all incoming calls  
Enter the appropriate Cancel Call Forwarding - All Calls  
code:  
For your extension, enter 731  
For another extension, enter 751  
For all incoming calls that ring a Enter the appropriate Cancel Call Forwarding - Busy  
busy extension  
code:  
For your extension, enter 732  
For another extension, enter 752  
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To cancel call forwarding . . .  
Do . . .  
For all incoming calls that ring an Enter the appropriate Cancel Call Forwarding - No  
extension that doesn’t answer Answer code:  
For your extension, enter 733  
For another extension, enter 753  
3. If canceling Call Forwarding for another extension, enter the extension number  
whose Call Forwarding you are canceling. Otherwise, proceed to step 4.  
4. Replace the handset or press the ON/OFF key.  
To cancel Call Forwarding and DND for your extension in one step  
1. Pick up the handset or press the ON/OFF key.  
2. Enter the Cancel Call Forwarding - DND code (default = 7**).  
USING CAMP-ON (CALL WAITING)  
Camp-on (Call Waiting) allows you to send a call waiting tone to a busy extension  
indicating that they have a call waiting. You then “camp-on” or stay on the line until  
the party you are trying to reach answers the call.  
Beginning with CPC Version 2.0, you can leave a text message that displays on the  
busy phone. Any one of the following messages can be selected. Messages 6 to 9  
and 0 have no default message text. All the messages can be changed through  
system programming.  
Table 6. Send Text Messages  
Message No.  
Message Text  
Visitor Here  
Need Help  
Important  
Message No.  
Message Text  
User Defined  
User Defined  
User Defined  
User Defined  
User Defined  
1
2
3
4
5
6
7
8
9
0
Urgent  
Emergency  
Also beginning with CPC Version 2.0, the busy party can reply with a text message  
that displays on the camping on phone. Any one of the following messages can be  
selected. Messages 6 to 9 and 0 have no default message text. All the messages can  
be changed through system programming.  
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5. Communicating Within Your Office  
Table 7. Text Message Replies  
Message No.  
Message Text  
Message No.  
Message Text  
User Defined  
User Defined  
User Defined  
User Defined  
User Defined  
1
2
3
4
5
Take A Message  
Please Hold  
Will Call Back  
Transfer  
6
7
8
9
0
Unavailable  
Note: Camp-on (Call Waiting) can be set manually or automatically. However,  
automatic Camp-on (Call Waiting) requires system programming.  
To manually camp-on to a line and notify a party that they have  
a call waiting  
1. Pick up the handset or press the ON/OFF key.  
2. Dial the extension number.  
3. After you hear a busy tone, enter the Camp-on (Call Waiting) Set code (default =  
2). (The Called party hears an alert tone and you hear a ringback tone.)  
4. Stay on the line until the called party answer.  
Notes:  
If call waiting is accepted, the busy tone changes to a ringing tone.  
You cannot send a call waiting message to an extension that has DND turned  
on.  
To use Automatic Camp-on (Call Waiting)  
Note: Automatic Camp-on (Call Waiting) requires system programming.  
1. Pick up the handset or press the ON/OFF key.  
2. Dial the extension number. (The called party hears an alert tone and you hear  
ringback tone.)  
3. Remain on the line until the called party answers.  
To leave a text message while camp-on  
1. Press the MSG key.  
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2. Enter the send text message number (1-9, 0). ( See Table 6 on page 72 for  
the send text messages.)  
To reply to a text message  
1. Press the MSG key.  
2. Enter the reply text message number (1-9, 0). ( See Table 7 on page 73  
for the text message replies.)  
To answer a Camp-on (Call Waiting) signal  
1. Do one of the following:  
To . . .  
Answer a call  
Do . . .  
a. After receiving an alert tone, replace the handset or  
press the ON/OFF key to end the first call.  
b. Lift the handset or press the ON/OFF key again to  
connect to the waiting call..  
a. After receiving an alert tone, press the HOLD key to  
Toggle between two calls (using  
Broker’s Hold)  
put the first call on hold.  
b. Press the ON/OFF key to pick up the second call.  
USING MESSAGE WAITING/CALLBACK  
You can leave a callback request message (or message waiting indication) for a busy  
extension or one that does not answer. After sending the callback message, you hang  
up the phone and wait for the call back. The called party’s message indicator lamp  
then flashes that a message has been received.  
When the message indicator lamp flashes, it indicates either a callback message  
from another extension or, if your system uses voice mail, a voice message. For a  
callback message, the display reflects the extension or name that sent the message.  
For a voice message, the display reflects that a new message has been received.  
If multiple messages have been received, the display reflects the number of  
messages and indicates the origin of the first message (i.e., the extension number or  
voice mail).  
Note: On a large-display phone, you can use the MSG key to answer callback  
requests.  
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To send a Message Waiting/Callback request  
1. Pick up the handset or press the ON/OFF key.  
2. Dial the extension number.  
3. While the phone is still ringing or when you hear the busy tone, enter the  
Message Wait code (default = 4). (The message lamp flashes at the called  
extension.) (Note: You may need to dial 1 to change to tone calling before  
sending the message.)  
4. Replace the handset or press the ON/OFF key.  
To respond to a Message Waiting/Callback request  
Note: Multiple messages are accessed in the order in which they are received.  
1. Pick up the handset or press the ON/OFF key.  
2. Do one of the following:  
To . . .  
Do . . .  
Answer a callback request  
Enter the Message Wait/Callback Set code (default = *6).  
Or, if using a large-display phone, press the MSG key.  
OR...  
Press the Flexible Function (FF) Key assigned as a  
Message Callback Key.  
Phone automatically dials the extension that sent  
the callback request  
Message lamp goes off when the call is answered  
* Cancel a Message Waiting/  
Callback request  
Enter the Cancel Message Waiting/Callback code  
(default = *5).  
* Only the person receiving a Message Waiting/Callback request can cancel the request. (The  
sender of a callback request cannot cancel the request once it has been sent.)  
3. Replace the handset or press the ON/OFF key.  
USING DO-NOT-DISTURB  
Use DND to temporarily stop calls from coming to your extension.  
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Note: If your phone is set for Call Forwarding-No Answer or Busy (such as to  
voice mail), only calls from other extensions will be blocked. External calls will still  
ring through to your extension before being forwarded to voice mail. Permanent call  
forwarding is determined through system programming.  
To turn DND on  
1. Pick up the handset or press the ON/OFF key.  
2. Do one of the following  
To turn DND on . . .  
For your extension  
For another extension  
Do . . .  
Enter the DND Set code (default = 720).  
a. Enter the DND Set by Other Phone code (default =  
740).  
b. Dial the extension number.  
3. Replace the handset or press the ON/OFF key.  
To cancel DND  
1. Pick up the handset or press the ON/OFF key.  
2. Do one of the following  
To cancel DND . . .  
Do . . .  
For your extension  
Enter the Cancel DND code (default = 720).  
a. Enter the Cancel DND Set by Other Phone code  
For another extension  
(default = 750).  
b. Dial the extension number.  
3. Replace the handset or press the ON/OFF key.  
USING ABSENCE MESSAGES  
Absence messages appear on the display of any internal caller who calls your  
extension.  
To assign the Absence Message  
1. Lift the handset or press the ON/OFF key  
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5. Communicating Within Your Office  
2. Enter the Absence Message code (default = 729).  
3. Enter the Absence Message number. (See Table 8 on page 77)  
4. If desired, enter the 4-digit returning time  
5. Press HOLD key.  
6. Replace the handset or press the ON/OFF key.  
Note: Five absence messages (0-4) are supplied with the DBS. Messages 5 to 9  
have no default message text. All the messages can be changed through system  
programming.  
Table 8. Absence Messages  
Message No.  
Message Text  
In Meeting  
At Lunch  
Message No.  
Message Text  
Absence_No_5  
Absence_No_5  
Absence_No_5  
Absence_No_5  
Absence_No_5  
0
1
2
3
4
5
6
7
8
9
Out of Office  
Vacation  
Another Office  
Optionally, a return time can be input. Example Return Times for Absence  
Messages include:  
Input  
No input  
9
Display  
Return  
Return 9:00  
Return 11:00  
Return 6:15  
Return 10:35  
11  
615  
1035  
To cancel the Absence Message  
1. Lift the handset or press the ON/OFF key.  
2. Enter the Absence Message code (default = 729).  
3. Press HOLD key.  
4. Replace the handset or press the ON/OFF key.  
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5. Communicating Within Your Office  
LOCKING YOUR EXTENSION  
Use the Station Lockout feature to limit use of your phone by others when you are  
away from your telephone. When the Station Lockout feature is in use, the Toll  
Restriction Service (TRS) Class of your telephone is changed. Anyone using your  
telephone is limited to the calling abilities defined by this Lockout TRS Class.  
In addition, with the appropriate COS, you can set or cancel Station Lockout for  
other telephones.  
To activate the Station Lockout feature  
1. Lift the handset or press the ON/OFF key.  
2. Dial the Station Lockout Set feature code (default = 746).  
3. Replace the handset or press the ON/OFF key.  
To cancel the Station Lockout feature  
1. Lift the handset or press the ON/OFF key.  
2. Dial the Station Lockout Cancel feature code (default = 746).  
3. Dial the Walking TRS/Station Lockout security code.  
4. Replace the handset or press the ON/OFF key.  
To activate the Station Lockout feature for another extension  
1. Lift the handset or press the ON/OFF key.  
2. Dial the Station Lockout Set for Another Extension feature code (default = 747).  
3. Dial the extension number to activate station lockout.  
4. Replace the handset or press the ON/OFF key.  
To cancel the Station Lockout feature for another extension  
1. Lift the handset or press the ON/OFF key.  
2. Dial the Station Lockout Cancel for Another Extension feature code (default =  
748).  
3. Dial the extension number to activate station lockout.  
4. Dial the Walking TRS/Station Lockout security code.  
5. Replace the handset or press the ON/OFF key.  
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5. Communicating Within Your Office  
To change the Walking TRS/Station Lockout security code  
1. Lift the handset or press the ON/OFF key.  
2. Dial the Station Lockout Security Code change code (default = 749).  
3. Dial the current Walking TRS/Station Lockout security code.  
4. Dial the new Walking TRS/Station Lockout security code.  
5. Replace the handset or press the ON/OFF key.  
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6. USING ADDITIONAL FEATURES  
The DBS 576 and DBS 576HD provide a variety of additional features that you can  
use in your daily work:  
Mute or MUTE Key (page 81)  
Off-Hook Monitor (page 82)  
Handsfree Answerback and Operation (page 82)  
Voice Recognition (page 83)  
Flash Feature (page 83)  
Conference Calls (page 83)  
Background Music (page 84)  
Timed Reminders (page 85)  
Caller ID (page 85)  
Waking Class of Service (88)  
Using Directory Numbers (page 89)  
Using Zip Mode (page 92)  
Room Monitoring (page 92)  
Silent Monitor (page 93)  
USING THE MUTE KEY  
You can use the MUTE key on your phone or an FF key assigned as a Mute key to  
mute the handset or microphone so that the party on the other end cannot hear you.  
(The Mute indicator flashes when using handset mute and lights steadily when the  
microphone is muted.)  
Note: To use handset mute, you must assign an FF key as a Mute key.  
To block outgoing audio using the Mute key  
1. Pick up the handset or press the ON/OFF key.  
2. Dial the desired number.  
3. To mute your conversation:  
Using the handset mute, press the Mute FF key.  
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6. Using Additional Features  
Using the microphone mute, press the MUTE key.  
4. To turn the mute function off:  
Using the handset mute, press the Mute FF key.  
Using the microphone mute, press the MUTE key.  
USING OFF-HOOK MONITOR  
Off-Hook Monitor allows you to play a called or calling party’s voice through the  
speaker on your phone, even if you are using the handset. This allows a third party  
to hear both sides of a conversation.  
Note: Off-Hook Monitor does not activate your phone’s microphone. The party at  
the other end will hear only audio transmitted through your handset.  
To put a call on speaker  
1. During a handset call, press the ON/OFF key. (The other party is audible through  
the speaker, but the handset is mute.)  
2. Press the ON/OFF key again, to take the caller back off speaker and continue the  
call through the handset.  
USING HANDSFREE ANSWERBACK AND  
HANDSFREE OPERATION  
You can answer intercom calls as well as access all available system features  
without lifting the handset.  
Note: To answer intercom calls without lifting the handset, the system must be  
programmed for Voice Calling. You must press 1 during a call to switch from Tone  
Calling to Voice Calling. (For more information, see Using Voice Recognition  
below.)  
To answer calls without lifting the handset  
1. When the intercom call arrives, make sure the MUTE LED is off. (If it is lit,  
press the MUTE key to turn it off.)  
2. Speak into the microphone to answer the call.  
To use system features without lifting the handset  
1. Press the ON/OFF key.  
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6. Using Additional Features  
USING VOICE RECOGNITION  
With the installation of additional hardware, you can use verbal commands to dial  
extensions, speed dial numbers, and access various phone features.  
Note: This feature requires system programming and addition hardware (VB-44224  
Telephone and VM-44101 Voice Recognition Adaptor). For more information, see  
your system administrator or dealer.  
USING THE FLASH FEATURE  
You can send a signal to your phone to release an outside line by pressing the  
FLASH key or the PROG key. Once you press either key, your phone will either  
reseize the same outside line or switch to extension dial tone status.  
Note: This feature requires system programming. For more information, see your  
system administrator or dealer.  
MAKING CONFERENCE CALLS  
You can use your phone to create conference calls that include up to three parties.  
(With the installation of an optional 8-party conference card, you can include up to  
eight parties.)  
Notes:  
When no optional conference card is installed, the System supports the  
following types of 3-party conference calls:  
3 extensions  
2 extensions and 1 outside line  
1 extension and 2 outside lines  
When the optional 8-party conference card is installed, the System supports  
any combination of conference calls, except all outside lines.  
The Version 2.0 software release allows any combination of extensions and CO lines  
be in the conference as long as the original extension is in the conference and the  
total number of parties does not exceed 8. With Version 2.0 software, only one  
operation is used to establish and add to a conference. You simply have to place the  
current call on hold, dial the next party and press the CONF key. No different  
operation or access code is required to add additional parties to the call.  
To establish a conference call  
1. While on a call, press the HOLD key or the outside line key you are using.  
2. If adding an outside party, press a vacant CO key or dial a trunk access code.  
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6. Using Additional Features  
3. Dial the number of the party you want to add to the call.  
4. Press the CONF key when your call is answered. (You are connected to the  
called party.)  
5. To add another party repeat steps 1-4.  
6. For 3-party Conference Call Only:  
To release a conference member, press PROG + 1 to release conference member  
1 or press PROG + 2 to release conference member 2, etc.  
Note: The conference member numbers are shown on the display.  
7. To drop out of the conference call, hang up.  
To establish a two party private conversation from a 3-party  
conference  
1. While on a call, press the CONF + 1 (2) to have a private conversation with the  
CNF 1 (2) party as shown on the display.  
2. To reestablish the conference, press CONF.  
To remove a busy tone (hang up) from an 8-party conference  
1. During an conference with more than 3 parties, press CONF + (n) (where n is the  
number 1-8 for the conference parties) to individually select a conference party.  
2. If you did not select the conference party that is giving busy tone, re-enter the  
conference by pressing CONF.  
3. If you selected the conference party that is giving busy tone, hang up and then go  
off-hook again and press CONF to re-enter the conference call.  
To drop out of a conference call  
Note: If the originating party hangs up, all conference calls will be terminated.  
1. Hang up or press the FLASH key or the ON/OFF key.  
CONTROLLING BACKGROUND MUSIC  
If your system is set up with a music source, you can play music over the speaker of  
your phone. (If Music On Hold is provided with your system, callers will  
automatically hear music when you place them on hold.)  
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6. Using Additional Features  
To turn background music on or off  
1. Pick up the handset or press the ON/OFF key.  
2. Enter the Background Music code (default = *30).  
3. Replace the handset or press the ON/OFF key.  
Note: On a large-display phone, you can turn background music on or off by  
pressing the BGM soft key while in the Function System menu.  
USING TIMED REMINDERS  
You can program your phone to act as an alarm clock and alert you at a designated  
time with an audible tone.  
To set a timed reminder (reminder alarm)  
1. Pick up the handset or press the ON/OFF key.  
2. Enter the Timed Reminder Set code (default = *31).  
3. Enter the time, in 24 hour format, you want the timed reminder (alarm) to sound.  
(For example, 0100 = 1:00 am, 1300 = 1:00 pm)  
4. Replace the handset or press the ON/OFF key.  
To cancel a timed reminder  
1. Pick up the handset or press the ON/OFF key.  
2. Enter the Cancel Timed Reminder code (default = *39).  
3. Replace the handset or press the ON/OFF key.  
USING CALLER ID  
Caller ID information is displayed on the second line of an LCD display when an  
incoming call is received during conversation. If a second incoming call is from  
another extension, the LCD displays the extension name or number.  
Caller ID Call Log  
Note: This feature requires system programming or a specific DBS configuration,  
and may not be available. For information, see your system administrator or DBS  
dealer.  
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6. Using Additional Features  
The Call Log keeps a record of Caller ID calls that ring your phone. You can access  
this log by assigning an FF key to flash when there is a new entry in the log. When  
you press the key to access the log, the LED turns off.  
Each Call Log entry includes the following call information:  
Calling number  
Calling name (if provided)  
Time and date  
How the call was answered  
How the call was routed.  
Call Log Operation for a Small-display Phones  
You can view both the calling number information as well as the detailed  
information on each entry. In addition, you can outdial the displayed number or store  
the displayed number in a personal speed dial bin.  
To view, dial or store the call log entry for a small-display  
1. Go off-hook or press ON/OFF.  
2. Dial the Call Log feature code (default = CONF 96).  
The following displays:  
Call Result  
Time and Date  
of Call  
08:30 Fri Oct 24  
(blank) - Answered  
- Calling Party  
Hung Up  
01:2015553678  
Calling Number  
- Answered by  
Someone Else  
Call Log Entry Number (01 - 10)  
3. Press # to move forward in the call log and press * to move back in the call log.  
4. To outdial the displayed call log number,  
Press the left EXEC key to outdial a leading digit (dial 9), dial the add digits  
(usually 1, only in the USA), and dial the displayed caller ID number.  
OR  
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6. Using Additional Features  
Press the right EXEC key to outdial a leading digit (usually 9) and dial the  
displayed caller ID number.  
5. To store the displayed call log number in a personal speed dial bin,  
Press the PROG key, the speed dial bin number (80-90) and press the left EXEC  
key to dial the add digits (usually an area code) and press the HOLD key.  
OR  
Press the PROG key, the speed dial bin number (80-90), press the right EXEC  
key, and press the HOLD key.  
6. To exit the Call Log, go on hook or press ON/OFF.  
Call Log Format for the Large-Display Phone  
You can view both the calling number information as well as the detailed  
information on each entry. In addition, you can outdial the displayed number or store  
the displayed number in a personal speed dial bin.  
To view, dial, or store call log entry for a large-display phone  
1. Go off-hook or press ON/OFF.  
2. Dial the Call Log feature code (default = CONF 96).  
The following displays::  
Call Log Entry Number (01 - 10)  
Call Result  
Time and Date  
of Call  
08:30 Fri Oct 24  
(blank) - Answered  
- Calling Party  
Hung Up  
01:2015553678  
Calling Number  
01:2015553678  
02:2015554444  
03:2015553456  
04:4045554321  
05:4045557654  
- Answered by  
Someone Else  
3. Press # to move forward in the call log and press * to move back in the call log.  
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6. Using Additional Features  
4. Press NEXT to view the next 5 calls and PREV to view the previous 5 calls.  
5. To outdial the displayed call log number,  
Press the left soft key to outdial a leading digit (dial 9) dial add digits (usually 1  
in the USA), and dial the displayed caller ID number.  
OR  
Press the right soft key to outdial a leading digit (dial 9) and dial the displayed  
caller ID number.  
6. To store the displayed call log number in a personal speed dial bin,  
Press the PROG key, the speed dial bin number (80-90), and press the left soft  
key to dial the add digits (usually an area code) and press the HOLD key.  
OR  
Press the PROG key, the speed dial bin number (80-90), press the right soft key  
and press HOLD.  
7. To exit the Call Log, go on hook or press ON/OFF.  
WALKING TRS CLASS OF SERVICE  
Walking Toll Restriction Service (TRS) Class of Service (COS) allows you to use  
your own calling privileges at another phone. For example, you may be allowed to  
make long-distance calls from your phone, but a phone in your company’s  
warehouse may be restricted from long-distance calls.  
To make long-distance calls from the restricted phone, you can go to that phone and  
enter a Walking TRS COS code before dialing the number.  
Notes:  
Before using this feature, a Walking TRS COS must be assigned for your  
phone by the system administrator or dealer.  
The same Walking TRS COS code may be used by more than one extension.  
To use a Walking TRS COS code  
1. From an extension other than your own, pick up the handset or press the ON/  
OFF key.  
2. Enter the Walking TRS COS access code (default = 87).  
3. Dial your extension number.  
4. Enter your Walking TRS COS code.  
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6. Using Additional Features  
5. Press the # key.  
6. Access an outside line.  
7. Dial the phone number.  
The Walking TRS COS will remain in effect until you hang up.  
USING DIRECTORY NUMBERS  
A Directory Number (DN) allows extension numbers to be used on a key basis. The  
same DN may be assigned to multiple keys on the same telephone and to keys on  
other telephones.  
When a telephone’s extension number is assigned to a key on the same telephone, it  
is considered a Primary Directory Number (PDN). Up to three appearances of the  
PDN may be assigned to keys on a key telephone. This allows for multiple calls on  
the same Directory Number.  
When a DN is assigned to an FF key on another telephone, it is considered a Non-  
Primary Directory Number (NPDN). Up to three NPDN appearances of the same  
DN may be assigned to keys on a telephone. This allows calls to the DN to appear  
on multiple telephones. The calls ring in on a specified basis - immediate, delayed,  
or no-ring.  
A telephone may only have one PDN (on up to three keys) but may have multiple  
NPDNs with up to three appearances of any one NPDN.  
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6. Using Additional Features  
Figure 19. Example Directory Number assignments for Extension 200  
When a caller originates a call, the call appears on the first available PDN key. If all  
PDNs are unavailable, the call will select the EXT LED.  
When calls come in to a DN, the call appears on the first available DN key. If the  
call is to your PDN and no PDN key is available, the call appears on the EXT LED.  
Directory numbers may be assigned to FF keys 25-32. These are non-appearing  
keys.  
Intercom voice calls only go to the PDN extension but light the corresponding  
NPDN keys red. A tone call follows the appropriate ring status (immediate ring,  
delayed ring, etc.) for any extension.  
To originate a call  
1. Lift the handset or press the ON/OFF key.  
2. If dialing an outside call, dial the outside line group access code (9, 81-84).  
3. Dial the phone number or extension number.  
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6. Using Additional Features  
To receive a call to a directory number (PDN or NPDN)  
1. If ringing, go off-hook or press the green blinking PDN or NPDN key.  
If not ringing, press the red blinking PDN or NPDN key.  
To originate a call using a non-primary directory number  
1. Lift the handset or press the ON/OFF key.  
2. Press the desired NPDN key.  
3. If dialing an outside call, dial the outside line group access code (9, 81-84).  
4. Dial the phone number or extension number.  
To receive a call using a non-primary directory number  
1. Lift the handset or press the ON/OFF key.  
2. Press the desired NPDN key.  
To call a primary directory number extension (NPDNs not  
called)  
1. Lift the handset or press the ON/OFF key.  
2. Dial the Direct Call to PDN access code (default = 766) or press the Direct Call  
to PDN key.  
3. Dial the extension number.  
To transfer a call to the primary directory number extension  
(NPDNs not called)  
1. Place the current call on hold.  
2. Dial the Direct Call to PDN access code (default = 766) or press the Direct Call  
to PDN key.  
3. Dial the extension number.  
4. If desired, wait until the PDN Extension answers and introduce the call.  
5. Hang up.  
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6. Using Additional Features  
USING ZIP MODE  
The Zip mode feature (CPC version 2.5 or higher) automatically answers calls when  
you are operating a Key Telephone in headset mode.  
To enter or cancel Zip mode  
1. Press the ON/OFF key.  
2. Press the PROG key and dial 80.  
OR  
Press the ZIP key.  
3. Press the ON/OFF key.  
ROOM MONITORING  
This feature allows you to monitor the sounds in a room from another extension or  
room. To activate Room Monitoring, the monitored extension mut enable the Room  
Monitor feature before the monitoring extension can listen to the sounds in  
the room.  
1.  
To set up a monitored extension  
Action  
Result  
Dial the monitored extension  
You will hear a confirmation tone after the monitored  
extension has enabled the Room Monitor feature. (If the  
monitored extension has an LCD display, a confirmation  
message will also be shown.  
access code (default = 775)  
OR...  
Press an FF key assigned with the  
monitored access code  
Placing the monitored extension back on-hook, or pressing ON/OFF or FLASH will  
cancel the monitored mode.  
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6. Using Additional Features  
1.  
To set up the monitoring extension  
Action  
Result  
Dial the monitoring extension  
access code (default = 776).  
The monitoring extension enters the monitoring mode.  
OR...  
Press an FF key assigned the  
monitored access code and the  
extension number of the moni-  
tored extension.  
OR...  
While the handset is on-hook,  
press an FF key assigned to the  
Room Monitor followed by the  
monitored extension number.  
The monitoring extension will automatically enter the  
monitoring mode.  
Placing the monitoring extension back on-hook, or pressing ON/OFF or FLASH  
will cancel the monitoring mode.  
SILENT MONITOR  
CAUTION – When using the ACD “Silent Monitor” feature, in  
some states it is illegal (or civilly actionable) to monitor telephone  
communications without giving prior warning to all participants.  
These laws do not make the Silent Monitor feature on a telephone  
system illegal. Before activating this feature, please check  
applicable state and federal laws.  
The Silent Monitor feature allows an ACD supervisor to monitor a call between an  
ACD agent and a caller without the knowledge of either party. (See CAUTION,  
above.) If necessary, the ACD supervisor can initiate a three-way call by barging  
into the call.  
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6. Using Additional Features  
1.  
To initiate Silent Monitor  
Action  
Result  
Press ON/OFF + 768 + Extension number you  
want to monitor  
OR...  
The Silent Monitor feature is  
active, and the extension is  
being monitored. (The Silent  
Monitor key flashes green when  
Silent Monitor is active.)  
Press the FF key assigned as a Silent Monitor  
Key + Extension number you want to monitor  
OR...  
Press only the Silent Monitor Key if the FF key  
has been preprogrammed to monitor a specific  
extension number. You do not need to enter the  
extension number.  
Note:The Silent Monitor key is disabled when the extension assigned to that key  
is idle, dialing, or ringing.  
1. Silent Monitor Key Color Definitions  
FF Key Color  
Definition  
Possible Operation  
None  
Clear  
Cannot monitor  
Able to monitor  
Not monitoring  
Solid Red  
Press Silent Monitor key  
On-hook or CONF  
Flashing Green  
Only one supervisor can initiate Silent Monitor on an individual extension at  
any given time.  
A supervisor cannot initiate Silent Monitoring on an extension when that  
extension is on a conference call.  
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Appendix A. Dial Code List  
This appendix summarizes the most commonly used dial codes. Additional features  
may be programmed as described in Section 700 - Feature Operation.  
The table includes the following information:  
Function - Lists the name of the function or feature  
Fixed Dial Code - This dial code is hard-coded and cannot be changed.  
Flexible Dial Code - This dial code can be used as a default or it can be  
customized.  
Customized Dial Code - This dial code is customized by the system  
programer.  
Notes:  
Fixed dial codes and flexible dial codes require different procedures. Be sure  
to determine which dial codes your system uses to ensure the use of the  
appropriate procedure for a specific task.  
Default dial codes use the same procedures as flexible dial codes.  
Table 9. Dial Code Table  
Function  
Fixed Dial Code  
(REDIAL + )  
Flexible Dial Code  
8#  
Customized  
Dial Code  
Account Codes  
Alarm Set  
*57  
*22  
*23  
*69  
*24  
*31  
*39  
Alarm Clear  
Answer Key  
Background Music Set/  
Cancel  
*30  
BLF/DSS Outgoing  
BLF/DSS Immediate Ring  
BLF Delayed Ring  
BLF/DSS No Ring  
Busy Override Set  
9 + extension number  
81 + extension number  
82 + extension number  
83 + extension number  
*53  
Call Forward (All Calls): Set 70 + extension number 721 + extension  
number  
Call Forward (All Calls):  
Cancel  
*09  
731 + extension  
number  
Call Forward (All Calls): Set *10  
from another ext.  
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Appendix A  
Function  
Fixed Dial Code  
(REDIAL + )  
Flexible Dial Code  
751  
7**  
Customized  
Dial Code  
Call Forward (All Calls):  
Cancel from another ext.  
*11  
Call Forward (All/Busy/No  
Answer/DND): Clear (Prior  
to Ver 2.0)  
*21  
Call Forward (All/Busy/No  
Answer/DND and Absence  
Message): Clear (Ver 2.0 and  
higher)  
Call Forward (Busy): Set  
72 + extension number 722 + extension  
number  
Call Forward (Busy): Cancel *15  
732 + extension  
number  
Call Forward (Busy): Set  
from another ext.  
*16  
742  
Call Forward (Busy): Cancel *17  
from an other ext.  
752  
Call Forward (No Answer):  
Set  
71 + extension number 723 + extension  
number  
Call Forward (No Answer):  
Cancel  
*12  
*13  
*14  
733 + extension  
number  
Call Forward (No Answer):  
Set from another ext.  
743 + extension  
number  
Call Forward (No Answer):  
Cancel from another ext.  
753 + extension  
number  
Call Park Hold/Answer  
Call Park Hold  
*63  
*64  
*65  
771  
772  
Call Park Answer (Own  
Ext.)  
Call Park Answer (0ther  
Ext.)  
*66  
773  
Call Park Transfer  
*67  
*31  
774  
701  
Call Pickup Group (All  
Calls)  
Call Pickup Group (CO  
Calls only)  
*32  
702  
703  
*0  
Call Pickup Group  
(designated)  
*33 + (call pickup  
group 1-99)  
Call Pickup - Direct Trunk  
Call Record Key  
*34  
78 + extension number  
Callback at Busy Tone  
Camp-on at Busy Tone  
Conference Key  
*49  
*50  
*36  
N/A  
N/A  
N/A  
N/A  
96  
DBS 576 (USA), issued October 2000  
576-36-750  
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Appendix A  
Function  
Fixed Dial Code  
(REDIAL + )  
Flexible Dial Code  
760  
Customized  
Dial Code  
Day1/Night Toggle (Prior to *25  
Ver 2.0)  
Day 1/Day 2/Night Toggle  
(Ver 2.0. and higher)  
Day2  
*26  
761  
Direct Call Pick-Up  
DND: Set/Cancel  
Extension Call  
73 + extension number 704  
*18  
720  
Extension number  
*41  
N/A  
N/A  
Extension Directory Name  
Assignment  
Recall/Flash Key  
*39  
*04  
Floating Hold: Answer Call  
Park Pickup (Ver 2.0 and  
higher)  
*9  
Headset Mode  
*35  
*30  
Meet-Me Answer  
##  
*5  
Message Waiting (Callback): *07  
Cancel  
Message Waiting (Callback) *08  
*6  
Message and Voice Mail  
Key  
76 + extension number  
Message Waiting Set at Busy *51  
Tone  
Message Waiting Set at  
Ringback Tone  
*55  
Night 1  
*27  
*28  
762  
763  
Night 2 (for Built-In Voice  
Mail messages)  
Off-Hook Voice Announce  
Paging  
*70  
*29 + (page group  
number)  
# + (zone number)  
N/A  
Program Key  
*38  
PSD Name Assignment  
Release Key  
*40  
*68  
Room Monitoring Set Key  
*#05  
*#06  
775  
776  
Room Monitoring Initiate  
Key  
Silent Monitor Key  
Speed Dial Send  
Split Key  
77 + extension number 768  
*01  
*71  
80  
576-36-750  
DBS 576 (USA), issued October 2000  
97  
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Appendix A  
Function  
Fixed Dial Code  
(REDIAL + )  
Flexible Dial Code  
Customized  
Dial Code  
System Speed Dial Name  
Assignment  
*42  
Timed Reminder (alarm) -  
Set  
*22  
*23  
*31  
Timed Reminder (alarm) -  
Cancel  
*39  
Tone/Voice Switch  
Transfer Key  
*54  
*37  
*61  
N/A  
Variable Mode  
Voice Mail Transfer Key 1  
74 + Extension  
Number  
Voice Mail Transfer Key 2  
75 + Extension  
Number  
Walking TRS Key  
*72  
Note: The following feature keys were added with version 2.0  
Station Lockout Set (Own  
Ext.)  
*#01  
*#02  
*#03  
*#04  
746  
747  
748  
749  
Station Lockout Set (Other  
Ext.)  
Station Lockout Cancel  
(Other Ext.)  
Walking TRS/Station  
Lockout Security Code  
Change  
Callback Cancellation  
Zip Mode On/Off (toggle)  
Direct Call to a PDN Ext.  
UNA Pickup  
*58  
*73  
*74  
*77  
*78  
*79  
769  
766  
705  
729  
767  
Absence Message Code  
Network Flash during Talk  
on FF-Key  
PDN #1 Key  
01  
PDN #2 Key  
02  
PDN #3 Key  
03  
NPDN #1 Key  
NPDN #2 Key  
NPDN #3 Key  
ACD-1 Wrap Key  
01 + (Ext No. 0-9999)  
02 + (Ext. No. 0-9999)  
03 + (Ext. No. 0-9999)  
*#83  
98  
DBS 576 (USA), issued October 2000  
576-36-750  
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Appendix A  
Function  
Fixed Dial Code  
(REDIAL + )  
Flexible Dial Code  
Customized  
Dial Code  
ACD-21 Wrap Key  
Text Message Send  
*#88  
*75 + (Msg Code No.  
0-9)  
Text Message Reply  
Login Key for CTAPI  
*76 + (Msg Code No.  
0-9)  
*#90  
576-36-750  
DBS 576 (USA), issued October 2000  
99  
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Appendix A  
100  
DBS 576 (USA), issued October 2000  
576-36-750  
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Appendix B. Customized PSD Bin Numbers  
This appendix contains a table for documenting the Personal Speed Dial (PSD)  
numbers that you assign to PSD bins on non-display phones. When making changes  
to PSD numbers, be sure to record the change in this following table.  
Table 10. Customized PSD numbers (assigned to PSD bins)  
PSD Bin  
Number  
PSD Number  
PSD Name  
80  
81  
82  
83  
84  
85  
86  
87  
88  
89  
90  
91  
92  
93  
94  
95  
96  
97  
98  
99  
576-36-750  
DBS 576 (USA), issued October 2000  
101  
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Appendix B  
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102  
DBS 576 (USA), issued October 2000  
576-36-750  
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