Telephone
User Guides
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Table of Contents
Small Display
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Table of Contents
Non-Integrated
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Large Display Telephone
API-Integration User Guide
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First Time User Setup
As a first time user of the PanaVoice Courier Voice Mail System, you will be asked to
perform your mailbox customization. Please follow the steps below to customize your
mailbox, keep in mind that the system will “time out” after thirty seconds of perceived
inactivity. You may want to read and familiarize yourself with the instructions (Steps 1-
7 below) before you actually begin.
If you make a mistake or hit the wrong menu option,
vious menu.
will bring you back to the pre-
1. Dial into the voice mail system by pressing your voice mail key on your telephone, or
by entering the extension of the voice mail set by your System Administrator (usual-
ly 500).
2. A recording will inform you that you have not performed your mailbox customization,
press
to access the Setup Menu.
1
3. Next, press
to set your password. Your password can be four to nine digits in
length, or variable depending on what your System Administrator has configured as
the setting. After you have entered your password, you will be presented with the
1
menu choice again. To re-enter your password press
, if you are satisfied
ABC
2
press
, and proceed to Step 4.
4. Your name recording will be used to identify your voice mailbox to other users of the
ABC
2
voice mail system. To re-enter your name press
to Step 5.
, if you are satisfied proceed
JKL
5
5. Press
to access the Voice Mail Main Menu. Press
to enter the Send
Incoming Calls to my Telephone Menu, it’s from this menu that you will record and
activate your telephone greeting.
1
6. Press
to record and activate Greeting 1.
DEF
3
7. Press
to record your greeting in what the voice prompt has called the “First
Part.” This may be confusing to you as a fire time user, but the First Part, Second
Part options will be explained later in this guide. Remember to press
when
DEF
3
you are done. If you are not satisfied with your greeting, press
and re-record
1
it. If not, press
to activate it and then hang up.
You are now officially up and running, and can send and receive voice mail messages.
For a more complete explanation of the PanaVoice Courier Voice Mail System, please
refer to the remainder of this document.
1
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New Message
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New Message (cont.)
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Old Message
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Send Regular Message
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Scheduled Messages
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Scheduled Messages (cont.)
Use Send to send your
message.
Use Delete to delete your
recorded message.
Use Listen to listen to the
message you just recorded.
Use ReRecord to rerecord
your message.
Use Append to add to your
current message.
Use Receipt to be notified of when your
message has been heard.
Use Private to mark your
message private and prevent it
from being forwarded.
To mark your message urgent. Urgent messages
receive various privileges (see Msg Notification and Call
Forwarding).
When sending, if you decide to
send a copy of your message
to someone else, a "Favorites"
screen appears to assist you.
8
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Greetings
Press the soft keys
Press the soft keys on
the right side to hear
and "Setup" your
message for each
corresponding
Press the soft keys on
the left to "Activate"
the corresponding
message. A star
appears to show that
it is toggled on.
on the right side to
hear and "Setup" your
message for each
corresponding
Press the soft keys
on the left to
"Activate" the
category.
category.
corresponding
message. A star
appears to show that
it is toggled on.
Press the corresponding soft keys
to record your greeting. See below
for details.
Press these soft keys
to listen to the
corresponding part or
all of your current
Greeting.
Press the "Prev" key when you are
finished to return to the previous
greeting screen.
Mailbox Greetings can be comprised of two parts, one meant to be static and the other dynamic (for a message with only static information, use only the First
Part).
Dynamic Greeting
Example #1: First Part = "Hi, this is John Smith, I'm currently out to lunch and I will return at . . . " Second Part = "1:00 PM.
"
The First Part of this message is static, while the Second Part is dynamic. The convenience of this type of recording is that the user only has to record the
changing or dynamic information when needed.
Example #2: First Part = "Hello, this is John Smith and today is Monday, October 26 . . . " Second Part = "I am currently out of the office. For Michael please
press 1, for Mary please press 2, for Judy please press 3, or for a company directory please press 4, or leave a message at the tone and I will get back to you
as soon as possible.
"
In this example, the First Part is dynamic and the Second Part is static. This type of message allows the user to simply rerecord the changing information, while
not having to rerecord the lengthy informational part of the message.
Static Only Greeting
If the user does not require a message that gives detailed dynamic information, a Static Only greeting can be used by simply recording a standard message in
the First Part.
Example#1: First Part = "Hello, you've reached the voicemail of John Smith. Please leave a name, number and detailed message and I will get back to you as
soon as I can."
9
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Call Forwarding
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Call Forwarding (cont.)
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?;5"$96"I$6'Q"$96":2$."&:2".$&"99:;(&*
,;5"$96"$."&:2".$"S9";&:?;$6'&$C"";$
6:(6-:(69".$T1&:;($-"H9$&:."$&?H9$N"I&UX$1&"$
96"$5?22"&G?;.:;($2:(69$&:."$&?H9$N"I$9?$
P?Q"$96"$"S9";&:?;$9?$96'9$-:;"*
Y&"$96"$5?22"&G?;.:;($&?H9$N"I$9?$
6:(6-:(69$96"$."&:2".$"S9";&:?;*
@@
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Forward Message
>?2#'2.&$%"&&'("&$9?$96"$P':-C?S$$-:&9".*$$R;$
'&9"2:&N$:&$.:&G-'I".$#6";$96:&$P':-C?S$:&$
9?((-".$?;*
O?$6'Q"$'$P"&&'("$5'2C?;$5?G:".$9?$I?12$
?#;$Q?:5"P':-$C?SX$G2"&&$96"$5?22"&G?;.:;($
&?H9$N"I*$$R;$'&9"2:&N$:&$.:&G-'I".$#6";$96:&$
?G9:?;$:&$9?((-".$?;*
O?$56';("$96"$P?&9$?H9";$1&".$W>'Q?2:9"W$
P':-C?SX$?2$1&"$96"$B:2"59?2IX$G2"&&$96"$
5?22"&G?;.:;($&?H9$N"I*$$R19?P'9:5'--I$
?G";&$96"$B:2"59?2I*
4";.&$96"$P"&&'("$9?$96"$P':-C?S$-:&9".*$$$
>:2&9$9#?$-:;"&$'2"$W>'Q?2:9"&W*$$
_;9"2$96"$."&:2".$P':-C?S$;1PC"2*$$4";.&$
'$P"&&'("$9?$'$P':-C?S$C19$.?"&$;?9$&'Q"$
:9$'&$'$W>'Q?2:9"*W$$
O?$H?2#'2.$I?12$P"&&'("&$9?$96"$."&:(;'9".$
P':-C?SX$&:PG-I$9?((-"$?;$96"$5?22"&G?;.:;($
&?H9$N"I*$$O?$."'59:Q'9"$P"&&'("$H?2#'2.:;(X$
&:PG-I$9?((-"$96"$5?22"&G?;.:;($&?H9$N"I$?HH*$$
O6"$'&9"2:&N$.:&G-'I&$96'9$>2#.$
%&($:&$9?((-".$?;*
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Distribution List
O?$52"'9"$'$.:&92:C19:?;$-:&9X$
G2"&&$96"$5?22"&G?;.:;($&?H9$
N"I*
O?$C2?#&"$'$.:&92:C19:?;$-:&9X$
G2"&&$96"$5?22"&G?;.:;($&?H9$
N"I*
D:&9$!'P"$56?:5"&$'2"$52"'9".$
CI$96"$4I&9"P$R.P:;*$$
TR..:9:?;'-$&"-"59:?;&$5';$C"$
";9"2".$CI$96"$4I&$R.P:;*U*
O?$&"-"59$'$;'P"$5-:5N$?;$96"$
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;'P"*$$>?--?#$96"$G2?PG9&$9?$
2"5?2.$'$."&52:G9:?;*
%':-C?S"&$'2"$'..".$9?$96"$
.:&92:C19:?;$-:&9$H2?P$96:&$
&52"";*$$YG?;$5?PG-"9:?;X$
G2"&&$$`$9?$(?$9?$96"$
,;5"$:;&:."$'$-:&9X$96"$1&"2$5';$
'..$';.$."-"9"$;'P"&*$$V2"&&$
96"$R..$&?H9$N"I$9?$'..$'$
G"2&?;$Q:'$96"$B\4O$D\4O$RBB$
&52"";*
B:&92:C19:?;$%";1*
V2"&&$96"$5?22"&G?;.:;($&?H9$
N"I$9?$."-"9"$'$;'P"$H2?P$96"$
.:&92:C19:?;$-:&9*
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Voice Mail Setup
(Password, Name, Screen, Confirm, Branch, Queue, Totals, Recycle, Message Order)
V2"&&$96"$!'P"$&?H9$N"I$9?$2"5?2.$96"$;'P"$
'&&?5:'9".$9?$96"$5?22"&G?;.:;($P':-C?S*
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=?;H:2P$:&$1&".$#6";$I?1$#';9$'$5?;H:2P'9:?;$?H$2"5":G9$?;$'$
P"&&'("$I?1$6'Q"$&";9*$$=?;H:2P'9:?;$:&$:;$96"$H?2P$?H$'$
Q?:5"P':-$P"&&'("$H2?P$96"$&I&9"P*
V2"&&$96:&$&?H9$N"I$9?$&"91G$';.$P':;9':;$I?12$
B:&92:C19:?;$D:&9&*
]6";$I?12$"S9";&:?;$:&$C1&IX$';.$M1"1"$:&$
9?((-".$?;X$=?12:"2$#:--$:;H?2P$96"$5'--"2$?H$96":2$
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P"&&'("&$#6";$5'--:;($:;9?$P':-C?S$H2?P$'$2"P?9"$
-?5'9:?;$?2$'$;?;a.:&G-'I$G6?;"*
0"5I5-"$6?-.&$."-"9".$P"&&'("&$H?2$1G$9?$/K$
6?12&$."G";.:;($?;$#6";$96"$P"&&'("$#'&$
G-'5".$:;$96"$0"5I5-"$L:;$T%"&&'("&$'2"$
."-"9".$'19?P'9:5'--I$"Q"2I$+;.$P:.;:(69U*$$
%"&&'("&$5';$C"$9?((-".$9?$C"$6"'2.$>:2&9$\;$>:2&9$,19$
T>\>,U$?2$D'&9$\;$>:2&9$,19$TD\>,U$?2."2*$$
R&&:(;$C2';56:;($?G9:?;&$9?$'--?#$5'--"2&$9?$
?;"$9?156$.:'-$9?$';?96"2$"S9";&:?;*
%"&&'("&$'GG"'2$'&$96"I$
#?1-.$:;$W!"#W$';.$W,-.W$
%"&&'("&*
V2"&&$96"$5?22"&G?;.:;($&?H9$N"I$9?$";9"2$';$
"S9";&:?;$;1PC"2*
B"-"9:;($'$2"5I5-".$P"&&'("$2"912;&$96"$
]6";$&'Q:;($'$2"5I5-".$P"&&'("X$
96"$P"&&'("$:&$&'Q".$:;$W,-.$
%"&&'("&*W
P"&&'("$C'5N$9?$2"5I5-"$C:;X$#6"2"$:9$#:--$
C"$."-"9".$'55?2.:;($9?$0"5I5-".$%&(&$
."-"9:?;$&56".1-"*
0"G-'I&$96"$";9:2"$P"&&'("*
O?$:PP".:'9"-I$2"G-I$9?$96"$5'--"2$Q:'$'$
P"&&'("*$$RQ':-'C-"$H?2$:;9"2;'-$P':-C?S"&$
?;-I*
O?$H?2#'2.$96"$P"&&'("$9?$';?96"2$
P':-C?S*
8:Q"&$96"$5'--$2"5":Q".$9:P"$';.$
.'9"$&9'PG*$$
B:'-&$96"$"S9";&:?;$?H$96"$5'--"2*$
R.Q';5"&$96"$P"&&'("$CI$3$
&"5?;.&$TG2?(2'PP'C-"U*
0"Q"2&"&$96"$P"&&'("$CI$3$&"5?;.&$
TG2?(2'PP'C-"U*
V'1&"&$96"$P"&&'("$H?2$EA$&"5?;.&*
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Notify
O6"$!?9:HI$H"'912"$:&$1&".$9?$.?$[1&9$96'9X$;?9:HI
96"$P':-C?S$6?-."2$?H$'$P"&&'("$2"5":Q".$:;9?$
96":2$P':-C?S$#6";$96"I$'2"$'#'I$H2?P$96"$
G6?;"*$$!?9:H:5'9:?;$5';$C"$P'."$9?$
9"-"G6?;"&X$5"--1-'2$G6?;"&X$';.$G'("2&$H?2$'--$
:;5?P:;($P"&&'("&X$?2$[1&9$96?&"$P'2N".$
12(";9*$$
Y&"$96"$-"H9$&?H9$N"I&$9?$W4"91GW$';$"S9";&:?;$H?2$
"'56$5?22"&G?;.:;($-:;"*$$$,;5"$W4"91GW$6'&$
C"";$."G2"&&".X$Q?:5"$G2?PG9&$#:--$#'-N$I?1$
962?1(6$&"99:;($1G$'$G'("2$?2$'$9"-"G6?;"$
;1PC"2*$$$O6"$;1PC"2&$?;$96"$-"H9$:;.:5'9"$96"$
?2."2$:;$#6:56$;?9:H:5'9:?;$#:--$9'N"$G-'5"*$$
O?$'59:Q'9"$'$;1PC"2$H?2$;?9:H:5'9:?;X$&:PG-I$9?((-"$
?;$96"$5?22"&G?;.:;($&?H9$N"I*$$O?$2"P?Q"$96"$
;1PC"2$H2?P$96"$&"^1";5"$C19$;?9$G"2P';";9-I$H2?P$
96"$-:&9X$&:PG-I$9?((-"$96"$5?22"&G?;.:;($&?H9$N"I$?HH*$$
O6"$;1PC"2&$#:--$C"$;?9:H:".$:;$96"$?2."2$96'9$96"I$
'GG"'2$?;$96"$-:&9*$$R;$:;'59:Q"$G?&:9:?;$#:--$;?9$C"$
;?9:H:".*$$_S'PG-"b$$\H$96"$1&"2$."'59:Q'9".$-:;"$+X$96"$
;?9:H:5'9:?;$2?19:;"$#?1-.$C"$-:;"$@X$96";$-:;"$E$';.$
H:;'--I$-:;"$/*$$
,;5"$I?1$6'Q"$96"$."&:2".$&"99:;(&
G2"&&$`$9?$"S:9*$
V2"&&$96"$W!"S9W$N"I$9?$56';("$96"$?2."2$:;$
#6:56$96"$;1PC"2&$#:--$C"$;?9:H:".*
,;5"$I?1$6'Q"$96"$."&:2".$&"99:;(&$G2"&&$`$9?$
"S:9*$
,;5"$96"$."&:2".$;1PC"2$6'&$C"";$
&"-"59".$T-"H9$&:."$&?H9$N"I&UX$G2"&&$96"$
5?22"&G?;.:;($&?H9$N"I$9?$P?Q"$96"$
;1PC"2$9?$96'9$;"#$G?&:9:?;*
O?$56';("$96"$?2."2$:;$#6:56$96"$;1PC"2$'GG"'2&
:;$96"$&"^1";5"X$G2"&&$96"$W%?Q"W$N"I$
5?22"&G?;.:;($9?$96'9$;1PC"2*$$O6";$56';("$:9Z&$
G?&:9:?;$#:96$96"$5?22"&G?;.:;($D?5'9:?;$&:."$&?H9$
N"I&*
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Small Display Telephone
API-Integration User Guide
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First Time User Setup
As a first time user of the PanaVoice Courier Voice Mail System, you will be asked to
perform your mailbox customization. Please follow the steps below to customize your
mailbox, keep in mind that the system will “time out” after thirty seconds of perceived
inactivity. You may want to read and familiarize yourself with the instructions (Steps 1-
7 below) before you actually begin.
If you make a mistake or hit the wrong menu option,
vious menu.
will bring you back to the pre-
1. Dial into the voice mail system by pressing your voice mail key on your telephone, or
by entering the extension of the voice mail set by your System Administrator (usual-
ly 500).
2. A recording will inform you that you have not performed your mailbox customization,
press
to access the Setup Menu.
1
3. Next, press
to set your password. Your password can be four to nine digits in
length, or variable depending on what your System Administrator has configured as
the setting. After you have entered your password, you will be presented with the
1
menu choice again. To re-enter your password press
, if you are satisfied
ABC
2
press
, and proceed to Step 4.
4. Your name recording will be used to identify your voice mailbox to other users of the
ABC
2
voice mail system. To re-enter your name press
to Step 5.
, if you are satisfied proceed
JKL
5
5. Press
to access the Voice Mail Main Menu. Press
to enter the Send
Incoming Calls to my Telephone Menu, it’s from this menu that you will record and
activate your telephone greeting.
1
6. Press
to record and activate Greeting 1.
DEF
3
7. Press
to record your greeting in what the voice prompt has called the “First
Part.” This may be confusing to you as a fire time user, but the First Part, Second
Part options will be explained later in this guide. Remember to press
when
DEF
3
you are done. If you are not satisfied with your greeting, press
and re-record
1
it. If not, press
to activate it and then hang up.
You are now officially up and running, and can send and receive voice mail messages.
For a more complete explanation of the PanaVoice Courier Voice Mail System, please
refer to the remainder of this document.
17
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Voice Mail Menu
V O I C E M A I L
N e w 5 L I S T E N
M E N U
5 O l d
Next to scroll through the remaining menu options.
Prev to scroll backward through the menu options.
R e g
T e l
S E N D
C A L L
S c h
V m b
*
Next to scroll through the remaining menu options.
Prev to scroll backward through the menu options.
C a l
l
F R W D
M s g
*
N O T I F Y
S E T U P
Prev to scroll backward through the menu options.
# to VM Menu
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Listen - New Messages
V O I C E M A I L
N e w 5 L I S T E N
M E N U
5 O l d
Next to scroll through the remaining menu options.
Prev to scroll backward through the menu options.
1 2 : 2 5
0 5 : 1 0 P
0 4 / 2 1
4 / 2 1
Next to scroll through the remaining messages.
Prev to scroll backward to the previous screen.
6 1 5 - 8 2 2 - 4 6 1 2
8 8 9 - 4 2 4 8
Next to scroll through the remaining messages.
Prev to scroll backward to the previous screen.
E d
D o y l e
Prev to scroll backward to the previous screen.
S a v e
P l a y
D e l e t e
R e p l y
Prev to scroll backward to the previous screen.
# to VM Menu
4 - Forward
5 - Callback
6 - Stamp
7 - Reverse
8 - Advance
9 - Pause
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Listen - Old Messages
V O I C E M A I L
N e w 2 L I S T E N
M E N U
5 O l d
Next to scroll through the remaining menu options.
Prev to scroll backward through the menu options.
0 8 : 1 5 A
0 3 / 1 9
6 1 5 - 8 2 2 - 4 6 1 2
Next to scroll through the remaining messages.
Prev to scroll backward to the previous screen.
0 6 : 5 5
0 4 / 0 1
8 8 9 - 4 2 4 8
Next to scroll through the remaining messages.
Prev to scroll backward to the previous screen.
D a n
B e n n e t t e
Prev to scroll backward to the previous screen.
S a v e
P l a y
D e l e t e
R e p l y
Prev to scroll backward to the previous screen.
# to VM Menu
4 - Forward
5 - Callback
6 - Stamp
7 - Reverse
8 - Advance
9 - Pause
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Send - Regular Messages
V O I C E M A I L
R e g S E N D
M E N U
S c h
Next to scroll through the remaining menu options.
Prev to scroll backward through the menu options.
1 0 4
E n t e r
C h a n g e
l b o x N o
i
M a
Prev to scroll backward to the previous screen.
S e n d
D e l e t e
i
L
s t e n
R e R e c o r d
Prev to scroll backward through the menu options.
# to VM Menu
4 - Append
5 - Receipt
6 - Private
7 - Urgent
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Send - Scheduled Messages
V O I C E M A I L
R e g 5 S E N D
M E N U
5 S c h
Next to scroll through the remaining menu options.
Prev to scroll backward through the menu options.
D a t e
0 2 : 5 8
1 1 / 2 1 / 9 8
P M
Prev to scroll backward to the previous screen.
Use this button to either toggle AM or
PM. Should consider this method for
large screen as well.
E d
C h a n g e
E n t e r
M a i l b o x
N o
Prev to scroll backward to the previous screen.
S e n d
D e l e t e
R e c o r d
i
L
s t e n
Prev to scroll backward to the previous screen.
# to VM Menu
5 - Append
6 - Receipt
7 - Private
8 - Urgent
9 - CC
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Greetings - Voice Mail Box
V O I C E M A I L
T e l C A L L
M E N U
V m b
*
Next to scroll through the remaining menu options.
Prev to scroll backward through the menu options.
M a i n
I n
G r e e t i n g
n
a
M e e t i
g
*
Next to scroll through the remaining menu options.
Prev to scroll backward through the menu options.
Setup
Activate
O u t
O u t
t o
o f
L u n c h
O f f i c e
Next to scroll through the remaining menu options.
Prev to scroll backward through the menu options.
Setup
Activate
Setup
H e a r
R e c
F i r s t
F i r s t
P a r t
P a r t
Next to scroll through the remaining menu options.
Prev to scroll backward through the menu options.
Setup cont.
H e a r
R e c
S e c o n d
S e c o n d
P a r t
P a r t
Next to scroll through the remaining menu options.
Prev to scroll backward through the menu options.
Setup cont.
H e a r
E n t i r e
M s g
Prev to scroll backward through the menu options.
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Greetings - Telephone
V O I C E M A I L
T e l C A L L
M E N U
V m b
*
Next to scroll through the remaining menu options.
Prev to scroll backward through the menu options.
G r e e t i n g
1
2
r
G
e e t i n g
*
Next to scroll through the remaining menu options.
Prev to scroll backward through the menu options.
Activate
Setup
Setup
H e a r
R e c
F i r s t
F i r s t
P a r t
P a r t
Next to scroll through the remaining menu options.
Prev to scroll backward through the menu options.
Setup cont.
H e a r
R e c
S e c o n d
S e c o n d
P a r t
P a r t
Next to scroll through the remaining menu options.
Prev to scroll backward through the menu options.
Setup cont.
H e a r
E n t i r e
M s g
Prev to scroll backward through the menu options.
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Call Forwarding
V O I C E M A I L
C a l F R W D
M E N U
M s g
l
*
Next to scroll through the remaining menu options.
Prev to scroll backward through the menu options.
1 - E x t
2 - E x t
R a y
C h a n g e
o
E n t e r
E x t
N
Next to scroll through the remaining menu options.
Prev to scroll backward through the menu options.
D e l e t e
E x t
N o
D i r e c t o r y
Next to scroll through the remaining menu options.
Prev to scroll backward through the menu options.
1 - R a y
2 - 1 0 3
1 - R a y
2 - 1 0 3
*
*
C C
m y
V M B
D i s t
L i s t
Next to scroll through the remaining menu options.
Prev to scroll backward through the menu options.
25
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Message Forwarding
V O I C E M A I L
C a l F R W D
M E N U
M s g
l
*
Next to scroll through the remaining menu options.
Prev to scroll backward through the menu options.
E d
c c
C h a n g e
*
m y
V M B
*
Next to scroll through the remaining menu options.
Prev to scroll backward through the menu options.
Activate
E n t e r
M a i l b o x
N o
D i r e c t o r y
Next to scroll through the remaining menu options.
Prev to scroll backward through the menu options.
26
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Create Distribution List
V O I C E M A I L
S E T U P
w
a
P a s s
o r d
N
m e
Next to scroll through the remaining menu options.
Prev to scroll backward through the menu options.
S c r e e n
C o n f
i
r m
r
D i s t L i s t
B
a n c h
Next to scroll through the remaining menu options.
Prev to scroll backward through the menu options.
C r e a t e
B r o w s e
e
e
D
l e t e
R e R
c o r d
Next to scroll through the remaining menu options.
Prev to scroll backward through the menu options.
S a l e s
M o n i t o r s
Next to scroll through the remaining List Names.
Prev to scroll backward through the menu options.
E n t e r
M a i l b o x
N o
D i r e c t o r y
Next to scroll through the remaining menu options.
Prev to scroll backward through the menu options.
S a v e
D I S T
N A M E
0 1
S e r v i c _
Next to scroll through the remaining menu options.
Prev to scroll backward through the menu options.
S E R V I C E
e
A d d
D
l e t e
Next to scroll through the remaining menu options.
Prev to scroll backward through the menu options.
27
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Browse Distribution List
V O I C E M A I L
S E T U P
w
a
P a s s
o r d
N
m e
Next to scroll through the remaining menu options.
Prev to scroll backward through the menu options.
S c r e e n
C o n f
i
r m
r
D i s t L i s t
B
a n c h
Next to scroll through the remaining menu options.
Prev to scroll backward through the menu options.
C r e a t e
B r o w s e
e
e
D
l e t e
R e R
c o r d
Next to scroll through the remaining menu options.
Prev to scroll backward through the menu options.
0 0
0 1
S a l e s
A d m i n
Next to scroll through the remaining List Names.
Prev to scroll backward through the menu options.
J i m
T o m
D o y l e
M u r p h y
Delete
Add
Next to scroll through the remaining menu options.
Prev to scroll backward through the menu options.
S a v e
D I S T
N A M E
0 1
S e r v i c _
Next to scroll through the remaining menu options.
Prev to scroll backward through the menu options.
S E R V I C E
e
A d d
D
l e t e
Next to scroll through the remaining menu options.
Prev to scroll backward through the menu options.
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Notify
V O I C E M A I L
N O T I F Y
M E N U
S E T U P
1 - 6 1 5 - 8 8 9 - 4 2 4 8
n
g
P h o
e
o r
P a
e r
Prev to scroll backward through the menu options.
Setup
Activate
29
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Branching
V O I C E M A I L
D i s t L i s t
M E N U
B r a n c h
0 - 2 0 7
2 0 3 - 2
0
p
1 - 2
1
E m
t y - 3
Prev to scroll backward through the menu options.
Setup
Setup
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Recycled
V O I C E M A I L
R e c y c l e
M E N U
F I F O
0 8 : 1 5
0 3 / 1 9
-
2
6 1 5
8 2 2 - 4 6 1
Next to scroll through the remaining menu options.
Prev to scroll backward through the menu options.
S a v e
P l a y
D e l e t e
R e p l y
Prev to scroll backward to the previous screen.
# to VM Menu
4 - Forward
5 - Callback
6 - Stamp
7 - Reverse
8 - Advance
9 - Pause
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Telephone User Guide
(Non-Integrated)
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First Time User Setup
As a first time user of the PanaVoice Courier Voice Mail System, you will be asked to
perform your mailbox customization. Please follow the steps below to customize your
mailbox, keep in mind that the system will “time out” after thirty seconds of perceived
inactivity. You may want to read and familiarize yourself with the instructions (Steps 1-
7 below) before you actually begin.
If you make a mistake or hit the wrong menu option,
vious menu.
will bring you back to the pre-
1. Dial into the voice mail system by pressing your voice mail key on your telephone, or
by entering the extension of the voice mail set by your System Administrator (usual-
ly 500).
2. A recording will inform you that you have not performed your mailbox customization,
press
to access the Setup Menu.
1
3. Next, press
to set your password. Your password can be four to nine digits in
length, or variable depending on what your System Administrator has configured as
the setting. After you have entered your password, you will be presented with the
1
menu choice again. To re-enter your password press
, if you are satisfied
ABC
2
press
, and proceed to Step 4.
4. Your name recording will be used to identify your voice mailbox to other users of the
ABC
2
voice mail system. To re-enter your name press
to Step 5.
, if you are satisfied proceed
JKL
5
5. Press
to access the Voice Mail Main Menu. Press
to enter the Send
Incoming Calls to my Telephone Menu, it’s from this menu that you will record and
activate your telephone greeting.
1
6. Press
to record and activate Greeting 1.
DEF
3
7. Press
to record your greeting in what the voice prompt has called the “First
Part.” This may be confusing to you as a fire time user, but the First Part, Second
Part options will be explained later in this guide. Remember to press
when
DEF
3
you are done. If you are not satisfied with your greeting, press
and re-record
1
it. If not, press
to activate it and then hang up.
You are now officially up and running, and can send and receive voice mail messages.
For a more complete explanation of the PanaVoice Courier Voice Mail System, please
refer to the remainder of this document.
33
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Voice Mail Main Menu
Listen to New Messages
1
Plays your new messages. Please see page 3 of this guide for the Listen
Options Menu.
ABC
Listen to Old Messages
2
Plays your saved messages. Please see page 3 of this guide for the Listen
Options Menu.
DEF
Send a Regular Message
3
Immediately sends a message to a mailbox. Please see page 4 of this guide
for the Send Options Menu.
GHI
Send a Scheduled Message
4
Sends a message to a mailbox on specific date and time. Please see page 4
of this guide for the Send Options Menu.
JKL
Send Incoming Calls to my Telephone
5
This setting is for when you are in the office and would like to have your calls
ring at your desk before going to voice mail. You can record four different
greetings and activate one of them. Greetings can be made of two parts so
that you can make one part Static and the other part Dynamic. An example:
Part 1 (Dynamic) - “Hello, today is April 9th, you’ve reached John Smith and I
am currently away from my desk . . .” Part 2 (Static) - “Please leave a mes-
sage, or for immediate assistance, press 1 for Mary, 2 for Mike, 3 for Judy,
4 for Ed, or 5 for a company directory. Thank you.” The benefit of a two part
message is that you can leave the lengthy second part of the message
untouched, while rerecording the first part as needed.
Of course if you don’t feel the need to be so informative with your greeting, you
can simply record a Static greeting in the First Part. Example: Part 1 (Static)
- “Hello, you reached the voice mail of John Smith. Please leave a message
and I will get back to you as soon as I can. Thank you.”
MNO
Send Incoming Calls to my Voice Mailbox
6
This setting is for when you are out of the office and would like to have your
calls go immediately to your personal voice mailbox greeting without ringing
your telephone. You can record four different greetings (In a Meeting, Out of
Office, Out to Lunch, and Other) and activate one of them. Greetings can be
made of two parts so that you can make one part Static and the other part
Dynamic. An example: Part 1 (Dynamic) - Hello, you’ve reached John Smith,
I will be out of the office from April 6th through the 9th . . . Part 2 (Static) -
“Please leave a message and I will get back to you when I return, or for imme-
diate assistance, press 1 for Mary, 2 for Mike, 3 for Judy, 4 for Ed, or 5 for
a company directory. Thank you.” The benefit of this two part message is that
34
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you can leave the lengthy second part of the message untouched, while rere-
cording the first part whenever you were out of the office.
Once again, if you don’t feel the need to be so informative with your greeting,
you can simply record a Static greeting in the First Part. Example: Part 1
(Static) - “Hello, you reached the voice mail of John Smith. I am currently out
to lunch, please leave a message and I will get back to you as soon as I can.
Thank you.”
PRS
Set up and Activate Call Forwarding
7
From this option you can have your calls forwarded to another extension (up
to four). Your calls will ring your telephone first and then proceed to try each
activated extension in a cascading pattern. The location of an extension can be
moved within the cascading order by moving it’s location. If the caller does not
reach anyone else, they will have the opportunity to leave a voice mail message
in your mailbox.
TUV
Set up and Activate Message Forwarding
8
With this option you can set-up to have your messages forwarded to another
mailbox (one). Incoming voice mail messages will only be left in that designat-
ed mailbox unless you select the Carbon Copy (cc) option.
WXY
9
Notify
The Notify feature is used to do just that, notify the mailbox owner that a mes-
sage has been left in their mailbox. Notification can be made to telephones,
cellular phones, and pagers for all incoming messages, or just those marked
urgent. Activated notification numbers will be called in a cascading order, and
numbers can be moved from location to location to reflect the desired order.
Setup
From this menu you will be able to set your password, record your name for
identification purposes, toggle on or off calls screening, confirmation, call queu-
ing, message totals, call playback order, create distribution lists, setup branch-
ing extensions, and access your recycle bin.
35
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Listen Options Menu
Save
1
Saves your message as an Old Message. If you are listening to an Old Message
and press Save, the message will be returned to Old Messages.
ABC
Delete
2
Deletes your message by sending it to the Recycle Bin (for a description of the
Recycle Bin see page 6).
DEF
Play Message Again
3
Plays the message again.
GHI
Reply
4
Immediately responds to an internal voice mail message sent via “Send a
Regular or Scheduled Message,” and responds with a voice mail message.
JKL
Forward
5
Forwards the message to another mailbox. Messages marked “Private” can-
not be forwarded to another mailbox.
MNO
Callback
6
When an internal caller leaves a voice mail message in your mailbox, you can
return the call by simply using this callback feature.
PRS
Stamp
7
Provides time and date for the voice mail message.
TUV
Reverse
8
Reverses the message by six seconds (default setting, programmable).
WXY
Advance
9
Advances the message by six seconds (default setting, programmable).
Pause
During the message, this key pauses the message for 30 seconds, or until you
press the “Play Message Again” key.
Access the Voice Mail Menu
After the message has played, this key will return you to the Voice Mail Main
Menu and will return the message to where it was retrieved (New Messages,
Old Messages, or the Recycle Bin).
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Send Options Menu
Send
Sends the message as recorded.
1
ABC
Delete
Deletes the message you just recorded.
2
DEF
Listen
3
Listen to the message you just recorded to see if it’s ready to send.
GHI
Re-Record
4
You’ve listened to your message, you didn’t convey your idea as clearly as you
had hoped, use this function to re-record it.
JKL
Append
5
You just thought of something that you’d like to add to your message, use the
Append function to add the comment.
MNO
Receipt
6
If it’s important that you know that the intended recipient received your mes-
sage, toggle the Receipt function on and you will be notified when they’ve lis-
tened to it.
PRS
7
Private
To make sure that confidential information is not passed along to unintended
parties, mark the message Private and the recipient wont’ be able to forward
it.
TUV
Urgent
8
If what you have to say is very important, make sure to mark it Urgent. Urgent
messages receive privileges that regular messages don’t. For instance, Urgent
Messages will be moved to first in queue when the recipient listens to their
voice mal. Another instance; someone may have Call Notification turned on
only for Urgent Messages, if you sent them a message that was not marked
urgent, they would not be aware of your message until they called into their
voice mail.
After you have used any of the menu items listed above, you can hang up or
1
press
to send your message.
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Setup Menu
Password
Setup and change your password from this option.
1
ABC
Name
2
Record your name with this option. Your recorded name will identify you to
other users of the voice mail system.
DEF
Screen
3
If you would like to know who is calling, activate Screen. Very politely, the auto
-attendant will ask the caller to identify themselves and ask them to hold. When
you answer your phone, you will be presented with the callers’ name in their
own voice and then the option to accept the call or send the caller to your voice
mail.
GHI
Sender Confirmation
4
When toggled on, Sender Confirmation plays the name of the mailbox owner
prior to playing the message.
Distribution Lists
JKL
5
If you send messages to the same group of people on a regular basis, you will
want to create a Distribution List. You can create up to 100, with up to 1,500
mailboxes per list.
MNO
Branching
6
This feature allows you to assign one touch dialing options for incoming callers
to reach other extensions. For example, Ed and Mary work in your department
and can easily handle any calls that may come into your extension while your
away from your desk. You can assign Ed position 1 and Mary position 2, and
thus instruct an incoming caller that has reached your voice mail message to
either leave a message or press 1 for Ed, or 2 for Mary.
PRS
Queue
7
When toggled on, Queue will inform the incoming caller of their place in line
among other callers that are waiting to speak with you.
TUV
Totals
8
When toggled on, Totals will tell you how many new messages you have before
going through the Voice Mail Main Menu.
Recycle Bin
WXY
9
When you delete your messages, you send them here. The Recycle Bin will
hold deleted messages for up to 48 hours, depending on when the message
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was placed in the Recycle Bin (messages are automatically deleted every 2nd
midnight).
Voice Mail Main Menu
Returns you to the Voice Mail Main Menu.
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Voice Mail Main Menu
ABC
1
2
New Message
LISTEN TO MY
Old Message
Scheduled Message
Voice Mailbox
DEF
GHI
3
4
Regular Message
Telephone
SEND A
CALL MY
JKL
MNO
5
6
PRS
TUV
7
8
Call
FORWARD MY
Message
WXY
9
Notification Setup
Voice Mail Setup
Voice Mail Setup Menu
ABC
1
2
Password
Record Name
DEF
GHI
3
4
Screen
Sender Confirmation
Branching
JKL
MNO
5
6
Distribution List
Queue
PRS
TUV
7
8
Call Totals
WXY
9
Recycle Bin
FIFO
Listen Options Menu
ABC
1
2
Save
Delete
Reply
DEF
GHI
3
4
Play
JKL
MNO
5
6
Forward
Stamp
Advance
Callback
Reverse
Pause
PRS
TUV
7
8
WXY
9
Send Options Menu
ABC
1
2
Send
Delete
Re-Record
Receipt
DEF
GHI
3
4
Listen
Append
Private
JKL
MNO
5
6
PRS
TUV
7
8
Urgent
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Panasonic
Telecommunication Systems Company
Division of Panasonic Communications & Systems Company
Unit of Matsushita Electric Corporation of America
Business Telephone Systems Division
Headquarters
2 Panasonic Way
Secaucus, NJ 07094
(201) 392-4220
DBS-TUG
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