Panasonic Telephone 44 Series User Manual

Pa na sonic ®  
STATION  
USER  
GUIDE  
Digital Business System  
44-Series Key Telephones  
Please read these instructions completely before using this unit.  
(Supports DBS, and 824)  
Section 755  
Issued April 2000  
Revision A - Issued December 2000  
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The contents of this manual are subject to change without notice and do not constitute  
a commitment on the part of Panasonic Telecommunication Systems Company  
(PTSC). Every effort has been made to ensure the accuracy of this document.  
However, due to ongoing product improvements and revisions, Panasonic cannot  
guarantee the accuracy of printed material after the date of publication nor can it  
accept responsibility for errors or omissions. Panasonic will update and revise this  
document as needed.  
The software and hardware described in this document may be used or copied only in  
accordance with the terms of the license pertaining to said software or hardware.  
Reproduction, publication, or duplication of this manual, or any part thereof, in any  
manner, mechanically, electronically, or photographically, is prohibited without  
permission of the Panasonic Telecommunication Systems Company (PTSC).  
© Copyright 2000 by Panasonic Telecommunication Systems Company.  
All rights reserved.  
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Preface  
Preface  
The Station User Guide is for anyone who uses a Panasonic 44-Series digital  
telephone in conjunction with the Panasonic DBS. The DBS (Digital  
Business System) is a telephone system that provides you with a powerful set  
of features for handling calls.  
This manual provides an overview of the following digital phones and offers  
detailed information about using the features provided by the DBS:  
VB-44210 - 16 key standard phone  
VB-44220 - 22 key standard phone  
VB-44223 - 22 key small display speakerphone  
VB-44225 - 22 key large display speakerphone  
VB-44230 - 34 key standard phone  
VB-44233 - 34 key small display speakerphone  
Note: The following features of 44-Series Phones require DBS software  
version CPC-AII/B v. 8.0 or higher, CPC-S/M v. 2.0 or higher, or CPC-EX v.  
1.0 or higher.  
Handset Mute  
Off-hook Monitor  
Soft keys on small-display phones  
Directory and Variable Modes on small-display phones  
Message key on large-display phones  
How to Use This Manual  
We recommend that you read the entire manual before using your digital  
phone, in order to get a clear idea of its capabilities.  
What This Manual Contains  
This manual contains the following chapters:  
Chapter and Title  
Description  
Chapter 1, “Understanding Your  
Phone”  
Describes features of Panasonic digital  
telephones.  
Chapter 2, “Setting Up Your Phone”  
Provides procedures for setting up tele-  
phone features such as display contrast.  
Chapter 3, “Placing Outside Calls”  
Provides several procedures for making  
outside calls.  
Issued April 2000  
i
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Preface  
Chapter and Title  
Description  
Chapter 4, “Answering Calls”  
Provides several procedures for answer-  
ing calls.  
Chapter 5, “Communicating Within  
Your Office”  
Provides procedures for handling inter-  
nal calls.  
Chapter 6, “Using Additional Features”  
Provides procedures for using advanced  
features.  
Appendix A, “Dial Code List”  
Provides a list of dial codes used for  
programming FF keys.  
Notation Used  
This manual uses the following conventions:  
References to chapters and sections are enclosed in quotation marks,  
and include the title and page number, for example: “Assigning FF  
Keys” on page 25.  
References to information you are to dial is printed in boldface, mixed-  
case characters, for example: Dial 73*.  
References to the telephone keypad are printed using bold, uppercase  
characters, for example: Press HOLD.  
For More Information  
For more information about features available with Panasonic DBS systems  
and digital phones, contact your system administrator or DBS dealer, or refer  
to the Panasonic publication Feature Operation (Section 700).  
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Contents  
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i  
1. Understanding Your Phone. . . . . . . . . . . . . . . . . . . . . . . . . .  
7
Non-Display Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
8
Small-Display Phones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10  
Using the Soft Keys on a Small-Display Phone . . . . . . . . . . . . . . . . . . . . . . . . . 12  
Using Variable Mode on a Small-Display Phone . . . . . . . . . . . . . . . . . . . . . . . . 14  
Large-Display Phones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15  
Using the Soft Keys on a Large-Display Phone . . . . . . . . . . . . . . . . . . . . . . . . . 17  
Display Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18  
2. Setting Up Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23  
Volume and Display Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24  
Adjusting Sound Volumes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24  
Adjusting the Ringing Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24  
Adjusting the Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24  
FF Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25  
Assigning FF Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25  
Clearing an FF Key’s Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26  
Checking FF Key Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26  
Setting Up Personal Speed Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26  
Assigning PSD Numbers to One-Touch or Soft Keys. . . . . . . . . . . . . . . . . . . . 28  
Checking PSD Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29  
Clearing a PSD Number From a One-Touch or Soft Key . . . . . . . . . . . . . . . . . 30  
Assigning Names to PSD Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30  
Clearing Out a Name Assigned To a PSD Key . . . . . . . . . . . . . . . . . . . . . . . . . 33  
3. Placing Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35  
Making Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36  
Using an Outside Line Access Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36  
Accessing an Outside Line with an FF Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . 36  
Calling If the DBS is Behind a PBX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36  
Using Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37  
Using Personal Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37  
Using System Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37  
Chaining Speed Dial Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40  
Redialing Outside Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41  
Redialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41  
Auto-Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41  
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Contents  
Auto-Repeat Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41  
Saving and Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41  
4. Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43  
Picking Up Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44  
Holding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44  
Putting a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44  
Answering Two Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45  
Using Call Park. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45  
Parking Calls from an Attendant Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45  
Picking Up Calls Parked by the Attendant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46  
Parking Calls from an Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46  
Picking Up Calls Parked by an Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46  
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46  
Screened Transfers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46  
Unscreened Transfers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47  
5. Communicating Within Your Office . . . . . . . . . . . . . . . . . . 49  
Calling Other Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50  
Making Internal Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50  
Switching Between Tone and Voice Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . 50  
Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50  
Calling Paging Groups 00-07. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50  
Answering a Page (Meet-Me Answer). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51  
Using Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51  
Setting Up Call Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51  
Cancelling Call Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53  
Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53  
Answering Call Waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54  
Using Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54  
Using Callback Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56  
Sending a Callback Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56  
Responding to Callback Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56  
Scrolling Through Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58  
Using Do-Not-Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58  
Using Absence Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58  
Assigning the Absence Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58  
Cancelling Absence Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59  
Announcing to Busy Extensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59  
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Making an Announcement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59  
Answering an Announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60  
Transferring Calls with an Announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61  
Breaking Into a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61  
6. Using Additional Features. . . . . . . . . . . . . . . . . . . . . . . . . . 63  
Using the Mute Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64  
Using Off-Hook Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64  
Locking Your Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64  
Switching Between Pulse and Tone Calling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65  
Making Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65  
Adding an Outside Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65  
Adding an Extension to a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65  
Dropping Out of a Conference Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66  
Using a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66  
Controlling Internal Dial Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66  
Controlling Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66  
Using the Reminder Alarm. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67  
Non-Display and Small-Display Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67  
Large-Display Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67  
Using Caller ID. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67  
Caller ID Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67  
Caller ID Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68  
Using Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71  
Using a Personal Speed Dial Number for Voice Mail Access. . . . . . . . . . . . . . 72  
Using an FF Key for Voice Mail Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72  
Using the MSG Key for Voice Mail Access . . . . . . . . . . . . . . . . . . . . . . . . . . . 73  
Using an FF Key for Voice Mail Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73  
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Contents  
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1. Understanding Your Phone  
1. Understanding Your Phone  
Becoming familiar with your Panasonic 44-Series digital phone will enable  
you to effectively use its call-handling features.  
Note: Some features may not be available on your phone. For instance, the  
following features of 44-Series phones require DBS software version CPC-  
AII/B v. 8.0 or higher, CPC-S/M, v. 2.0 or higher, or CPC-EX v. 1.0 or higher.  
Handset Mute  
Off-hook Monitor  
Separate speaker volumes for internal vs. CO call  
Soft keys on small-display phones  
Directory and Variable Modes on small-display phones  
Message key on large-display phones  
For additional information, see your system administrator or DBS dealer.  
This chapter covers the following topics:  
Topic  
Page  
Non-Display Phones  
Small-Display Phones  
Large-Display Phones  
Display Information  
10  
15  
18  
DBS-32-755  
Issued April 2000  
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1. Understanding Your Phone  
Non-Display Phones  
Non-display phones, such as the model shown in Figure 1, do not have an  
LCD display. Table 1 on page 9 describes the features that are typical of non-  
display phones.  
Figure 1. Non-display 44-Series phone  
1
PRO G  
2
CO NF  
3
4
18  
DIGITAL BUSINESS SYSTEM  
5
DND/CF  
ABC  
JK L  
TUV  
DEF  
M NO  
W XY  
REDIAL 10  
1
4
7
3
6
9
2
5
8
6
M UTE  
G HI  
PRS  
M UTE  
7
11  
EXT  
AUTO  
8
9
12  
O N/O FF 13  
0OPER  
*
14  
FLASH  
VOLUM E  
HO LD  
15  
16  
Speakerphone  
17  
8
Issued April 2000  
DBS-32-755  
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1. Understanding Your Phone  
Table 1. Non-display phone features  
#
Feature  
Description  
1
2
Message Waiting Indica-  
tor  
Indicates that you have a message.  
PROG Key  
Used to program Flexible Function (FF) and one-  
touch keys and to adjust ringer volume. Depending  
on the setup of your system, may also be used to  
transfer calls.  
3
CONF Key  
Used to establish conference calls, check FF key  
and one-touch features, and scroll through mes-  
sages.  
4
5
6
7
One-Touch Keys  
Used to make outside calls or to access system fea-  
tures.  
Flexible Function (FF)  
Keys  
Used to access outside lines or to access system fea-  
tures.  
DND/CF Indicator  
Indicates that Do-Not-Disturb, Call Forwarding, or  
Absence Message is set.  
MUTE Indicator  
Indicates that your voice is muted - i.e., party on the  
other end cannot hear you. Lights solid when your  
hands-free microphone is muted and flashes when  
your handset is muted.  
8
9
EXT Indicator  
Lights when you are on a call; flashes when you  
hold a call.  
ON/OFF Indicator  
REDIAL Key  
MUTE Key  
Lights when ON/OFF key has been pressed.  
Used to redial last number dialed.  
10  
11  
Used to activate/deactivate MUTE function. When  
activated, the party on the other end cannot hear  
you. (See item 7, MUTE Indicator.)  
12  
13  
14  
15  
16  
17  
18  
AUTO Key  
ON/OFF Key  
FLASH Key  
VOLUME Key  
HOLD Key  
Microphone  
Speaker  
Used to access speed dialing, enter account codes, or  
for message waiting answer/cancel.  
Used to make a call without lifting the handset or to  
turn the speaker on and off.  
Used to end an outside call and to restore outside  
dial tone without hanging up receiver.  
Used to adjust level of tones, background music,  
ringing, receiver volume, and display contrast.  
Used to hold calls, to retrieve held calls, and to com-  
plete FF key programming.  
Used to talk with another party without using the  
handset.  
Outputs tones and voice at your extension.  
DBS-32-755  
Issued April 2000  
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1. Understanding Your Phone  
Small-Display Phones  
Small-display phones, such as the model in Figure 2, have a display  
containing two lines of text. Table 2 on page 11 describes the features that are  
typical of small-display phones.  
Note: Certain features of the small-display phone, such as items 3 -5 in Figure  
2, require DBS software version CPC-AII/B v. 8.0 or higher, CPC-S/M v. 2.0  
or higher, or CPC-EX v. 1.0 or higher.  
Figure 2. Small-display 44-Series phone  
1
2
3
M O DE  
END  
4
08:24 Tue N O V 14  
Sandy 173  
5
PRO G  
CO NF  
6
7
8
22  
DIGITAL BUSINESS SYSTEM  
9
DND/CF  
ABC  
JK L  
TUV  
DEF  
M NO  
W XY  
10 REDIAL  
1
4
7
3
6
9
2
5
8
14  
M UTE  
G HI  
PRS  
M UTE  
11  
15  
16  
17  
EXT  
AUTO  
12  
13 O N/O FF  
0OPER  
*
18  
FLASH  
VO LUM E  
HOLD  
19  
20  
Speakerphone  
21  
10  
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1. Understanding Your Phone  
Table 2. Small-display phone features  
#
Feature  
Description  
1
2
Message Waiting Indica-  
tor  
Indicates that you have a message.  
Display  
Displays information about the phone’s status,  
menus, dialing directories, and text message infor-  
mation.  
3
4
5
Mode Key  
End Key  
Used to change display modes from default to speed  
dial or extension directory mode.  
Used to exit directory mode and return display to  
default mode.  
Soft Keys  
Used to select System Speed Dial or Personal Speed  
Dial directory and also to speed dial a number or  
extension from within a directory.  
6
7
PROG Key  
Used to program FF and one-touch keys and to  
adjust ringer volume. Depending on the setup of  
your system, may also be used to transfer calls.  
CONF Key  
Used to establish conference calls, check FF key  
and one-touch features, and scroll through mes-  
sages.  
8
9
One-Touch Keys  
Used to make outside calls or to access system fea-  
tures.  
Flexible Function (FF)  
Keys  
Used to access outside lines or to access system fea-  
tures.  
10  
11  
DND/CF Indicator  
Indicates that Do-Not-Disturb, Call Forwarding, or  
Absence Message is set.  
MUTE Indicator  
Indicates that your voice is muted - i.e., party on the  
other end cannot hear you. Lights solid when your  
hands-free microphone is muted and flashes when  
your handset is muted.  
12  
EXT Indicator  
Lights when you are on a call; flashes when you  
hold a call.  
13  
14  
15  
ON/OFF Indicator  
REDIAL Key  
MUTE Key  
Lights when ON/OFF key has been pressed.  
Used to redial last number dialed.  
Used to activate/deactivate MUTE function. When  
activated, the party on the other end cannot hear  
you. (See item 11, MUTE Indicator.)  
16  
17  
18  
19  
20  
AUTO Key  
Used to access speed dialing, enter account codes, or  
for message waiting answer/cancel.  
ON/OFF Key  
FLASH Key  
VOLUME Key  
HOLD Key  
Used to make a call without lifting the handset or to  
turn the speaker on and off.  
Used to end an outside call and to restore outside  
dial tone without hanging up receiver.  
Used to adjust level of tones, background music,  
ringing, receiver volume, and display contrast.  
Used to hold calls, to retrieve held calls, and to com-  
plete FF key programming.  
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1. Understanding Your Phone  
#
Feature  
Microphone  
Description  
21  
Used to talk with another party without using the  
handset.  
22  
Speaker  
Outputs tones and voice at your extension.  
Using the Soft Keys on a Small-Display Phone  
Note: This feature requires DBS software version CPC-AII/B v. 8.0 or higher,  
CPC-S/M v. 2.0 or higher, or CPC-EX v. 1.0 or higher.  
The soft keys on the small-display phone allow you to change the software  
mode of the display from default (i.e., time and date) mode to directory mode.  
While in directory mode, you can view system and personal speed dial and  
extension directories, and also dial a speed dial number or extension by  
pressing the soft key next to the desired number.  
Figure 3. Small-Display soft keys  
M O DE  
END  
08:24 Tue N O V 14  
Sandy 173  
soft keys  
Notes:  
The MODE key allows you to switch the display from default to  
directory mode. The END key allows you to return the display to default  
mode.  
You must be in directory mode to view speed dial and extension  
directories and to dial a speed dial number or extension using the soft  
keys.  
Speed dial numbers must be programmed before they will appear in the  
personal speed dial directory. System speed dial numbers must be  
programmed by the system attendant or administrator, or the DBS  
dealer. For information on programming personal speed dial numbers,  
see Setting Up Personal Speed Dialing on page 26.  
12  
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1. Understanding Your Phone  
Using Speed Dial Directories  
1. Press the MODE key one time. “SSD” and “PSD” appear on the second  
line of the display.  
2. Select System Speed Dial or Personal Speed Dial by pressing the soft key  
next to the desired item. The first two numbers in the directory appear on  
the second line of the display. To display the next two numbers in the  
directory, press the “#” key. To display the previous two numbers, press  
the “*” key.  
Note: If a name has been assigned to a speed dial number, the name will  
be displayed instead of the speed dial number.  
To jump to another letter in the directory, press the numeric key for it. For  
example, press the “6” key to jump to the M’s, N’s, and O’s. The M’s will  
appear first. Press “6” again to jump to the N’s, and again to jump to the  
O’s.  
• For names beginning with Q or Z, use the 1 key.  
3. To dial a speed dial number, press the soft key next to it.  
Note: To exit the directory without dialing, press the END key.  
Using the Extension Directory  
1. Press the MODE key twice. “EXT” appears on the second line of the  
display.  
2. Press the soft key next to “EXT”. The first two extensions in the directory  
appear on the second line of the display.  
3. To display the next two extensions in the directory, press the “#” key. To  
display the previous two extensions, press the “*” key.  
To jump to another letter in the directory, press the numeric key for it. For  
example, press the “6” key to jump to the M’s, N’s, and O’s. The M’s will  
appear first. Press “6” again to jump to the N’s, and again to jump to the  
O’s.  
• For names beginning with Q or Z, use the 1 key.  
4. To dial an extension, press the soft key next to it.  
Note: To exit the directory without dialing, press the END key.  
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1. Understanding Your Phone  
Using Variable Mode on a Small-Display Phone  
Note: This feature requires DBS software version CPC-AII/B v. 8.0 or higher,  
CPC-S/M v. 2.0 or higher, or CPC-EX v. 1.0 or higher.  
Variable Mode allows you to use the soft keys on your small-display phone to  
execute programmed system features when your phone is in the following  
call states:  
during an intercom call  
during CO dial tone  
during a trunk call  
after dialing a busy extension  
1. Activate Variable Mode by pressing ON/OFF *61 ON/OFF.  
The 1st line of the display will read “Variable md ON” when you enter  
*61, then return to normal when you press the second ON/OFF.  
To turn Variable Mode off again, press ON/OFF *61 ON/OFF.  
2. During an intercom call, CO dial tone, trunk call, or after dialing a busy  
extension, the display will reflect the appropriate programmed features.  
While the feature is displayed, press the > or < soft key to execute the  
desired feature.  
Figure 4. Example of a variable mode display after dialing a busy extension  
M O DE  
END  
Busy  
351  
Callback  
O H VA  
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1. Understanding Your Phone  
Large-Display Phones  
Phones such as the model in Figure 5 are distinguished by their large  
displays. Table 3 on page 16 describes the features that are typical of large  
display phones.  
Note: Certain features of the large-display phone, such as the Message key,  
require DBS software version CPC-AII/B v. 8.0 or higher, CPC-S/M v. 2.0 or  
higher, or CPC-EX v. 1.0 or higher.  
Figure 5. Large-display 44-Series phone  
1
02:28 Thu N O V 14  
Langford S 173  
2
PERSO NAL DIAL  
SYSTEM DIAL  
3
3
EXTENSIO N  
FUNCTIO N  
HELP  
23  
M ENU  
NEXT  
5CO NF  
4 M SG  
6
7PREV  
8
9PROG  
10  
DND/CF  
1
2ABC 3DEF  
11 REDIAL 15  
M UTE  
G HI  
PRS  
JK L  
TUV  
OPER  
M NO  
M UTE  
4
7
5
8
0
6
9
12  
16  
17  
EXT  
W XY  
AUTO  
13  
14O N/O FF 18  
*
FLASH  
VO LUM E  
HO LD  
19  
Speakerphone  
20  
21  
22  
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1. Understanding Your Phone  
Table 3. Large-display phone features  
#
Feature  
Description  
1
2
Message Waiting Indica-  
tor  
Indicates that you have a message.  
Display  
Displays information about the phone’s status,  
menus, dialing directories, and text message infor-  
mation.  
3
4
5
6
Soft Keys  
Used to make outside calls or to access call-handling  
features.  
MSG Key  
CONF Key  
MENU Key  
Used for Auto-CallBack to a telephone which has  
left a text message or to access voice messages.  
Used to establish conference calls, check FF and  
one-touch key settings, and scroll through messages.  
Used to return to the Main Menu screen. The default  
Main Menu screen contains the following items:  
PERSONAL DIAL  
SYSTEM DIAL  
EXTENSION  
FUNCTION  
HELP  
7
8
9
PREV Key  
NEXT Key  
PROG Key  
Used to return to the previous screen.  
Used to advance to the next screen.  
Used to program FF and one-touch keys and to  
adjust ringer volume. Depending on the setup of  
your system, may also be used to transfer calls.  
10  
11  
12  
Flexible Function (FF)  
Keys  
Used to access outside lines or to access system fea-  
tures.  
DND/CF Indicator  
Indicates that Do-Not-Disturb, Call Forwarding, or  
Absence Message is set.  
MUTE Indicator  
Indicates that your voice is muted - i.e., party on the  
other end cannot hear you. Lights solid when your  
hands-free microphone is muted and flashes when  
your handset is muted.  
13  
EXT Indicator  
Lights when you are on a call; flashes when you  
hold a call.  
14  
15  
16  
ON/OFF Indicator  
REDIAL Key  
MUTE Key  
Lights when ON/OFF key has been pressed.  
Used to redial last number dialed.  
Used to activate/deactivate MUTE function. When  
activated, the party on the other end cannot hear  
you. (See item 12, MUTE Indicator.)  
17  
18  
19  
AUTO Key  
ON/OFF Key  
FLASH Key  
Used to access speed dialing, enter account codes, or  
for message waiting answer/cancel.  
Used to make a call without lifting the handset or to  
turn the speaker on and off.  
Used to end an outside call and to restore outside  
dial tone without hanging up receiver.  
16  
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1. Understanding Your Phone  
#
Feature  
Description  
20  
VOLUME Key  
Used to adjust level of tones, background music,  
ringing, receiver volume, and display contrast.  
21  
22  
23  
HOLD Key  
Microphone  
Speaker  
Used to hold calls, to retrieve held calls, and to com-  
plete FF key programming.  
Used to talk with another party without using the  
handset.  
Outputs tones and voice at your extension.  
Using the Soft Keys on a Large-Display Phone  
The ten small keys located alongside the display on a large-display phone are  
called “soft” keys because they allow you to change the software mode of the  
display. Instead of displaying the Main Menu, for instance, you can set your  
phone to display your Personal or System Speed Dial Directory, Extension  
Directory, or Function or Help Menus.  
These items are described as follows:  
Personal Dial  
System Dial  
Extension  
Allows personal speed dial numbers to be programmed  
and dialed using the soft keys.  
Allows system speed dial numbers to be viewed and  
dialed using the soft keys.  
Allows other extensions to be viewed and dialed using the  
soft keys.  
Function  
Allows system functions such as Background Music, Do-  
Not-Disturb, Reminder Alarm, Absence Messages, Call  
Forwarding, Mute, and Station Lockout to be set.  
Help  
Provides Help on setting phone functions.  
To select one of the above items from the Main Menu, press the soft key next  
to the desired item.  
Notes:  
To display the Main Menu on a large-display phone, press the MENU  
key when the phone is in an idle state.  
Menus are programmable - the actual menu displayed depends on your  
system configuration.  
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1. Understanding Your Phone  
Display Information  
Both large and small displays indicate the status of the phone. Display  
information will vary depending on how the phone is programmed and its  
status. Several of the more common displays are illustrated below.  
Figure 6. Idle condition (default display)  
Small Display  
10:40  
Brandy  
Wed  
MAR 17  
113  
User name  
Large Display  
Extension  
Extension  
10:40  
Brandy  
Wed  
MAR 17  
113  
User name  
PERSONAL DIAL  
SYSTEM DIAL  
EXTENSION  
FUNCTION  
HELP  
Figure 7. Messages received  
Small Display  
10:40  
Wed  
MAR 17  
Carter  
Number of  
messages  
Person that  
left the first  
message  
3 Msg  
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1. Understanding Your Phone  
Large Display  
10:40  
Wed  
MAR 17  
Carter  
Number of  
messages  
Person that  
left the first  
message  
3 Msg  
PERSONAL DIAL  
SYSTEM DIAL  
EXTENSION  
FUNCTION  
HELP  
Figure 8. Reminder alarm  
Small Display  
10:40  
Wed  
MAR 17  
Alarm  
indicator  
Alarm time  
Alarm12:30PM  
Large Display  
10:40  
Wed  
MAR 17  
Alarm  
indicator  
Alarm time  
Alarm 12:30PM ((.))  
PERSONAL DIAL  
SYSTEM DIAL  
EXTENSION  
FUNCTION  
HELP  
Figure 9. Absence message  
Small Display  
10:40  
In Meeting  
Wed  
MAR 17  
Absence  
message  
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1. Understanding Your Phone  
Large Display  
10:40  
In Meeting  
Wed  
MAR 17  
Absence  
message  
PERSONAL DIAL  
SYSTEM DIAL  
EXTENSION  
FUNCTION  
HELP  
Figure 10. Incoming outside call  
Small Display  
Incoming outside  
call  
Outside line  
number  
#03  
113  
Incoming  
Brandy  
Large Display  
Incoming outside  
call  
Outside line  
number  
#03  
Incoming  
Brandy  
113  
PERSONAL DIAL  
SYSTEM DIAL  
EXTENSION  
FUNCTION  
HELP  
Figure 11. Outside call in progress  
Small Display  
Call  
duration  
Outside call  
in progress  
CO TALK  
Brandy  
0’15  
113  
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1. Understanding Your Phone  
Large Display  
Call  
duration  
Outside call  
in progress  
CO TALK  
Brandy  
0’15  
113  
PERSONAL DIAL  
SYSTEM DIAL  
EXTENSION  
FUNCTION  
HELP  
Figure 12. Internal calling in use  
Small Display  
Called  
party  
Intercom call  
Talk  
Brandy  
Greg  
113  
Large Display  
Intercom call  
Called  
party  
Talk  
Brandy  
Greg  
113  
PERSONAL DIAL  
SYSTEM DIAL  
EXTENSION  
FUNCTION  
HELP  
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2. Setting Up Your Phone  
Use the procedures in this chapter to adjust the volume and display contrast of  
your digital phone, and to assign call handling features to FF (flexible  
function) keys.  
This chapter covers the following topics:  
Topic  
Page  
Volume and Display Settings  
FF Keys  
24  
25  
26  
Setting Up Personal Speed Dialing  
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2. Setting Up Your Phone  
Volume and Display Settings  
Adjusting Sound Volumes  
You can adjust the volume of the following while they are in use by pressing  
the VOL (s or t) key:  
Ringer  
Speaker  
Handset  
Adjusting the Ringing Volume  
When your phone is idle, you can adjust its ring volume using the following  
steps:  
1. Press ON/OFF.  
2. Press PROG.  
3. Dial #9.  
4. Press the VOL key.  
The phone produces a tone.  
5. Press the VOL keys to adjust the loudness of the tone.  
6. Press ON/OFF.  
Adjusting the Display Contrast  
1. When the phone is idle, press #.  
2. Press the VOL keys to adjust the contrast of the display.  
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2. Setting Up Your Phone  
FF Keys  
FF (Flexible Function) keys are located immediately above the keypad on  
your phone. They are distinguished by the indicator lights on them. You can  
set up FF keys to initiate system features, assign specific extension numbers,  
or to store digits that are frequently dialed.  
Note: You cannot set up FF keys that are dedicated to outside lines. Contact  
your system administrator or DBS dealer to make changes to dedicated FF  
keys.  
Assigning FF Keys  
1. Pick up the handset or press ON/OFF.  
2. Press PROG.  
3. Press the desired FF key.  
4. Do one of the following:  
If . . .  
Then . . .  
You want to assign a dial code that will ini-  
tiate a particular feature.  
Enter one of the dial codes listed in Appen-  
dix A, “Dial Code List.”  
Note: Not all dial codes can be stored in  
FF keys. See the Appendix for more infor-  
mation.  
You want one-key access to a specific  
extension number, plus the ability to pick  
up the extension’s calls and know when the  
extension is busy.  
Enter the extension number.  
Note: If you assign an extension number to  
an FF key, the FF key will light red when  
the extension is busy. It will light green  
when Do Not Disturb, Call Forwarding, or  
Absence Message is set. In addition, you  
can pick up a call that is ringing or on hold  
at the extension by simply pressing the FF  
key when it is flashing.  
a. Press PROG.  
You want to assign digits that you fre-  
quently dial.  
These digits consist of numbers other than  
speed dial numbers, outside lines, or feature  
codes. Examples include account codes or a  
voice mail password.  
b. Enter the appropriate digits.  
Note: You cannot assign more than 6 dig-  
its (8 digits on some systems) to an FF key.  
This type of key is known as an “Any Key.”  
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2. Setting Up Your Phone  
5. Press HOLD.  
6. Replace the handset or press ON/OFF.  
Notes:  
To use an FF key’s function, press the key.  
To change an FF key’s setup, use the procedures described above.  
Clearing an FF Key’s Programming  
1. Pick up the handset or press ON/OFF.  
2. Press PROG.  
3. Press the desired FF key.  
4. Press HOLD.  
5. Replace the handset or press ON/OFF.  
Checking FF Key Setup  
1. Pick up the handset or press ON/OFF.  
2. Press CONF.  
3. Press the FF key.  
4. The assigned function appears on the display.  
5. Replace the handset or press ON/OFF.  
Note: If the FF key is dedicated to an outside line, “CO Key ...” will appear on  
the display. These keys cannot be reassigned except by the system  
administrator or DBS dealer.  
Setting Up Personal Speed Dialing  
Your telephone provides several ways to assign and use personal speed  
dialing. The most efficient way is to assign frequently called numbers to your  
phone’s one-touch or soft keys.  
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2. Setting Up Your Phone  
Note: Non-display and small-display phones have 10 one-touch keys, which  
are located alongside the PROG and CONF keys on non-display and small-  
display phones. Large-display phones have 10 “soft” keys instead of one-  
touch keys. Soft keys are located along each side of the display.  
One-touch and soft keys are numbered as follows:  
Figure 13. One-touch key numbering scheme - Small and Non-Display phones  
PRO G  
6
1
7
2
8
3
9
4
10  
5
CO NF  
Figure 14. Soft key numbering scheme - Large-Display phones  
02:28 Thu N O V 14  
Langford S 173  
1
2
3
4
5
6
7
8
9
10  
One-touch and soft keys are pre-programmed to correspond to specific PSD  
codes or bins. You store your personal speed dial numbers in these bins.  
When you press a one-touch or soft key containing a personal speed dial  
number, the PSD bin associated with that key is accessed and the speed dial  
number is dialed.  
Note: All systems allow at least ten Personal Speed Dials (PSDs), with some  
systems allowing up to 40 PSDs. Your system administrator or DBS dealer  
can tell you which type of system you have.  
PSD bins are numbered from either 90 to 99 or 900 to 909 for ten PSD  
systems (depending on your system configuration). On 40 PSD systems, the  
PSD bins are numbered from 900 to 939.  
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2. Setting Up Your Phone  
For example:  
Corresponds to  
personal speed dial bin . . .  
One-touch or soft  
key . . .  
10 PSD systems 40 PSD systems*  
#1  
90 or 900  
91 or 901  
92 or 902  
900, 910, 920, and 930  
901, 911, 921, and 931  
902, 912, 922, and 932  
#2  
#3  
etc.  
*A maximum of ten PSD numbers can be assigned to the one-touch keys on a  
small-display or non-display phone.  
Note: The PSD bin for each one-touch or soft key appears on the display  
when the phone is in Personal Speed Dial mode. On large-display phones,  
either 5 or 10 bins are displayed at a time, depending on how your extension is  
programmed. You can display the next group of bins by pressing the “NEXT”  
key, or the previous group by pressing the “PREV” key.  
On small-display phones, two bins are displayed at a time. Press the “#” key  
to display the next two bins and the “*” key to display the previous two bins.  
Assigning PSD Numbers to One-Touch or Soft Keys  
1. Pick up the handset or press ON/OFF.  
Note: On a large-display phone, you will need to be in Personal Speed  
Dial mode before you can assign PSD numbers. If you are not sure you are  
in this mode, press the MENU key to display the Main Menu, then press  
the key to the left of PERSONAL DIAL on the Main Menu.  
2. Press PROG.  
3. Press the desired one-touch or soft key (or press AUTO, then enter the  
desired PSD bin number). The PSD bin for that key appears on the display  
(e.g., “Enter PSD 901”). You may want to write down the bin number for  
the key - you will need this information to assign a name to the key.  
4. Enter the phone number you want to be speed-dialed from that key  
(maximum length = 16 characters).  
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2. Setting Up Your Phone  
Note: You can insert the following characters into the number:  
To insert a . . .  
Press . . .  
a. CONF  
Outside line access code  
b. Dial the access code (9 or 1-6).  
Notes:  
Each PSD should begin with an outside line  
access code.  
If your outside line access code is 81 - 86,  
use only the last digit (1-6).  
Pause  
REDIAL  
Flash  
FLASH  
Hyphen (-)  
FF6 (flexible function key 6)  
(Appears when the num-  
ber is dialed or checked,  
but not during program-  
ming.)  
*
#
*
#
5. Press HOLD.  
6. Replace the handset or press ON/OFF.  
Checking PSD Numbers  
1. Pick up the handset or press ON/OFF.  
2. Press CONF.  
3. Press the desired one-touch or soft key.  
The speed dial number appears on the first line of the display. If no speed  
dial number has been assigned to the key, the first line will read “Not  
Entered”.  
The PSD bin for that key appears on the second line of the display (for  
example, “90”, “905”, etc.), along with any name that has been assigned to  
the PSD number.  
4. Replace the handset or press ON/OFF.  
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2. Setting Up Your Phone  
Clearing a PSD Number From a One-Touch or Soft Key  
1. Pick up the handset or press ON/OFF.  
2. Press PROG.  
3. Press the desired one-touch or soft key.  
4. Press HOLD.  
5. Replace the handset or press ON/OFF.  
Assigning Names to PSD Numbers  
After assigning a PSD Number to a one-touch or soft key, you can assign a  
name such as “Home”, etc., to the key. PSD names are displayed when you  
are in the Personal Speed Dial mode.  
Note: You will need to know the PSD bin number for the key in order to  
assign a name to it. To check the bin number for a key, see “Checking PSD  
Numbers”, above.  
1. Pick up the handset or press ON/OFF.  
2. Press PROG.  
3. Dial #1.  
4. Press AUTO.  
5. Enter the PSD bin number for the key you want to assign a name to  
(Example: 91, 903, etc.).  
6. Press AUTO as many times as necessary to clear out the default name.  
(The AUTO key can also be used to backspace if an error is made while  
programming PSD and SSD names.)  
7. Enter the first character of the name you want to assign to the key. Use the  
information in Table 4 as a guide.  
Note: To enter numbers into a name, press CONF. To resume entering  
letters, press CONF again.  
8. Press FLASH to move to the next character in the name.  
9. Repeat steps 7-8 for each character in the name until the entire name is  
entered. (If you make a mistake, you can backspace by pressing AUTO.)  
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2. Setting Up Your Phone  
10. When the name is complete, press FLASH.  
11. Press HOLD.  
Note: To enter more names, repeat steps 4-10.  
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2. Setting Up Your Phone  
Table 4. Speed dial alphabet entry  
Press this  
key:  
This many  
times:  
Press this  
key:  
This many  
times:  
To enter:  
To enter:  
A
2
1
2
3
1
2
3
1
2
3
1
2
3
1
2
3
1
2
2
3
1
2
3
1
2
3
3
a
b
c
d
e
f
2
4
B
C
D
E
2
2
3
3
3
4
4
4
5
5
5
6
6
6
7
1
7
7
8
8
8
9
9
9
1
0
*
*
#
1
2
2
3
3
3
4
4
4
5
5
5
6
6
6
7
1
7
7
8
8
8
9
9
9
1
0
*
#
#
5
6
4
5
F
6
G
H
I
g
h
i
4
5
6
J
j
4
K
L
k
l
5
6
M
N
O
P
m
n
o
p
q
r
4
5
6
4
Q
R
S
5
5
s
6
T
t
4
U
V
W
X
Y
Z
u
v
w
x
y
z
:
5
6
4
5
6
6
.
1, 3, 4, or 6  
1 or 4  
2 or 5  
2 or 5  
1 or 4  
3 or 6  
*
-
?
3 or 6  
#
!
/
2 or 5  
space  
1 or 4  
32  
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2. Setting Up Your Phone  
Clearing Out a Name Assigned To a PSD Key  
Note: You will need to know the PSD bin number for the key in order to clear  
out an assigned name. To check the bin number for a key, see “Checking PSD  
Numbers” on page 29.  
1. Pick up the handset or press ON/OFF.  
2. Press PROG.  
3. Dial #1.  
4. Press AUTO.  
5. Enter the PSD bin number for the key you want to clear (Example: 91, 903,  
etc.).  
6. Press AUTO as many times as necessary to clear out the name.  
Note: It is strongly recommended that you assign the PSD bin number as  
a name for the key at this point so that it will appear on the display for  
future use. The bin number should be entered in the following format: “-  
PSDxx (or xxx)” where xx or xxx = the actual bin number. Example: “-  
PSD901”. Use the information in steps 7-10 under “Assigning Names to  
PSD Numbers” on page 30 as a guide.  
7. Press HOLD.  
8. Press ON/OFF.  
Note: If using a large-display phone, press MENU, then the key to the  
left of PERSONAL DIAL to have the change reflected on the display.  
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2. Setting Up Your Phone  
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3. Placing Outside Calls  
3. Placing Outside Calls  
Your digital phone, in conjunction with the DBS, provides several ways for  
you to place outside calls.  
This chapter covers the following topics:  
Topic  
Page  
Making Calls  
36  
37  
41  
Using Speed Dialing  
Redialing Outside Numbers  
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3. Placing Outside Calls  
Making Calls  
Using an Outside Line Access Group  
You can dial 9, 81, 82, 83, 84, 85, or 86 to access an outside line. Each of  
these codes gives you access to a group of outside lines. The DBS  
automatically picks an outside line from the group for you.  
Note: This feature requires system programming or a specific DBS  
configuration, and therefore may not be available from your phone. For  
information, see your system administrator or DBS dealer.  
1. Pick up the handset or press ON/OFF.  
2. Dial an access code for an outside line access group (9, 81-86) and the  
telephone number.  
Notes:  
If all outside lines in the group are busy, you will hear a busy tone.  
If the system is set up for LCR (least-cost-routing) dialing, the LCR  
function is activated when you dial 9. LCR automatically routes your  
call to the least expensive outside line.  
Accessing an Outside Line with an FF Key  
1. Pick up the handset or press ON/OFF.  
2. Press an FF key that is dedicated to an outside line or to a group of outside  
lines.  
3. Dial the desired number.  
Calling If the DBS is Behind a PBX  
1. Pick up the handset or press ON/OFF.  
2. Access an outside line.  
3. Dial the PBX access code (see your system administrator or dealer for the  
code).  
4. When you hear the outside line dial tone, dial the telephone number.  
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3. Placing Outside Calls  
Having an Open Line Call You Back  
If all outside lines are busy, you can have the DBS notify you when an  
outside line is available.  
1. Pick up the handset or press ON/OFF.  
2. Attempt to access an outside line.  
3. When you hear the busy tone, press 2.  
4. Press ON/OFF again.  
When the outside line is available, your phone rings and the FF key for the  
outside line flashes.  
5. Pick up the handset or press ON/OFF.  
6. Dial the phone number.  
Using Speed Dialing  
Using Personal Speed Dialing  
You can assign Personal Speed Dial (PSD) numbers to the one-touch keys on  
a non-display or small-display phone, or to the soft keys on a large-display  
phone. Once the PSD numbers have been assigned, you can quickly dial them  
by simply pressing the appropriate key. For information on assigning  
Personal Speed Dial numbers, See “Setting Up Personal Speed Dialing” on  
page 26..  
Dialing a PSD Number  
1. Pick up the handset or press ON/OFF.  
2. If necessary, access an outside line.  
3. Press the desired one-touch or soft key.  
Using System Speed Dialing  
System Speed Dial (SSD) numbers are numbers that are frequently called by  
many different individuals at your location, such as a branch or corporate  
office, a package delivery service, or a travel agent. SSD numbers must be  
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3. Placing Outside Calls  
programmed from the attendant’s phone. Once programmed, they are  
available for everyone to use.  
A maximum of 90, 200, or 500 SSD numbers are allowed, depending on the  
system. SSD numbers are assigned to speed dial bins as follows:  
Maximum  
SSD Numbers  
Speed Dial Bins  
00-89  
90  
200  
500  
000-199  
000-499  
You dial SSD numbers by entering the appropriate bin number. On small-  
display and large-display phones, you can also use soft keys to dial a system  
speed dial number in the SSD directory.  
Dialing an SSD Number by Entering the SSD Bin Number  
1. Pick up the handset or press ON/OFF.  
2. If necessary, access an outside line.  
3. Press AUTO.  
4. Dial the appropriate SSD bin number.  
Dialing an SSD Number Using the Soft Keys on a Small Display Phone  
Note: Soft key functionality on the 44-Series small-display phone requires  
DBS software version CPC-AII/B v. 8.0 or higher, CPC-S/M v. 2.0 or higher,  
or CPC-EX v. 1.0 or higher.  
1. Press the MODE key one time. “SSD” and “PSD” appears on the second  
line of the display.  
2. Press the soft key next to SSD. The first two SSD entries appear on the  
second line of the display. To display the next two entries, press the “#”  
key. To display the previous two entries, press the “*” key.  
To jump to another letter in the directory, press the numeric key for it. For  
example, press the “6” key to jump to the M’s, N’s and O’s. The M’s will  
appear first. Press “6” again to jump to the N’s, and again to jump to the  
O’s.  
For names beginning with Q or Z, use the 1 key.  
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3. Placing Outside Calls  
3. Pick up the handset or press ON/OFF.  
4. If necessary, access an outside line.  
5. Press the soft key next to the desired SSD number to initiate dialing.  
Dialing an SSD Number Using the Soft Keys on a Large Display Phone  
1. From the Main Menu, press the key to the left of “System Dial.” The  
System Speed Dial directory will be displayed. This is an alphabetical  
directory.  
2. Press the appropriate key on the SSD Directory. Either 5 or 10 system  
speed dial names will be displayed, depending on how your system is  
programmed. To scroll forward in the name directory, press the NEXT  
key. To scroll backwards in the directory, press the PREV key.  
3. Pick up the handset or press ON/OFF.  
4. If necessary, access an outside line.  
5. Press the soft key next to the desired SSD entry to initiate dialing.  
Checking SSD Numbers  
To check an SSD number on a small-display or large-display phone, press the  
soft key next to the entry in the SSD directory.  
Checking SSD Numbers by Entering  
the SSD Bin Number  
1. Pick up the handset or press ON/OFF.  
2. Press CONF.  
3. Press AUTO.  
4. Dial the appropriate SSD bin. The SSD number appears on the display.  
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3. Placing Outside Calls  
Checking SSD Numbers Using the Soft  
Keys  
1. Scroll through the System Speed Dial directory until the desired SSD name  
is displayed.  
2. Pick up the handset or press ON/OFF.  
3. Press CONF.  
4. Press the soft key next to the SSD entry. The SSD number appears on the  
display.  
Chaining Speed Dial Numbers  
To handle phone numbers longer than 16 characters, you can chain SSD  
codes to a PSD code. When you dial the PSD code, the system will dial each  
SSD number contained in the chain.  
Systems using DBS software version CPC-EX v. 1.0 or higher also  
allow you to chain SSD codes to each other, and to chain PSD codes to  
each other. (You cannot, however, chain PSD codes to an SSD code.)  
A maximum of 16 characters, including other speed dial codes, can be  
entered into a speed dial code.  
Note: Before chaining, enter the parts of the phone number into one-touch or  
soft keys, or into speed dial bins. For example, program the first part into one-  
touch key #1, the second part into one-touch key #2, etc.  
Complete the following steps to chain speed dial numbers:  
1. Pick up the handset or press ON/OFF.  
2. Press PROG, AUTO.  
3. Enter the speed dial code (or press the one-touch key if using a PSD  
number) you are chaining the other codes to.  
4. Press AUTO and enter the speed dial code containing the first part of the  
number to be dialed.  
5. Repeat step 4 for each remaining speed dial code to be contained in the  
chain.  
6. Press HOLD.  
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3. Placing Outside Calls  
Redialing Outside Numbers  
Redialing  
1. Pick up the handset or press ON/OFF.  
2. Access an outside line.  
3. Press REDIAL.  
The phone dials the last outside number dialed.  
Auto-Redial  
Some systems allow the last number dialed (either outside or inside call) to be  
redialed simply by pressing the REDIAL key.  
1. When your phone is idle or receiving dial tone, press REDIAL.  
Auto-Repeat Dialing  
With some systems, if the outside number is busy, pressing the REDIAL key  
will repeatedly redial the number until answered or the number of retries  
reaches a set limit.  
1. After receiving busy tone when dialing an outside number, press the  
REDIAL key before disconnecting.  
To cancel Auto-Repeat Dialing  
Replace the handset or press ON/OFF.  
Saving and Redialing a Number  
You can save an outside number for redialing. A saved number can be  
redialed even if it is not the last number dialed.  
Saving a Number  
1. Dial the desired phone number.  
2. Press AUTO twice.  
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3. Placing Outside Calls  
3. Press *.  
4. Replace the handset or press ON/OFF.  
Redialing a Saved Number  
1. Access an outside line.  
2. Press AUTO.  
3. Press *.  
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4. Answering Calls  
Calls can reach your digital phone from several different sources, and can be  
handled in a variety of ways.  
This chapter covers the following topics:  
Topic  
Page  
Picking Up Calls  
Holding Calls  
44  
44  
45  
46  
Using Call Park  
Transferring Calls  
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4. Answering Calls  
Picking Up Calls  
To answer various types of calls, use the following procedures.  
1. Pick up the handset or press ON/OFF.  
2. Do one of the following:  
To answer . . .  
Do the following . . .  
A call ringing at someone  
else’s phone  
Press the flashing FF key.  
An extension in your paging  
group*  
Dial 70.  
Note:  
ity order:  
Calls are answered in the following prior-  
Page call  
Internal call  
Outside line.  
a. Dial 79.  
An extension outside your  
paging group*  
b. Dial the number of the ringing extension.  
a. Pick up the handset or press ON/OFF.  
b. Dial 78.  
After-hours calls ringing over  
a paging speaker or night  
**  
answer device  
*The DBS allows extensions to be grouped into paging groups. When you  
issue a page, you can specify the paging group, so that your announcement is  
heard only on the phones that are members of that group. Paging groups  
often include people whose work is related. (See “Paging” on page 50.)  
**  
Some offices have after-hours calls ring on a central bell (often called a  
“universal night answer” device) or over a paging system using an external  
speaker. Dialing “78” allows you to answer these after-hours calls.  
Holding Calls  
Putting a Call on Hold  
Press HOLD during a call.  
If the call is on an outside line, retrieve the call by pressing the appropriate  
line key. (The line key will be flashing green.)  
If the call is an extension, retrieve it by pressing HOLD a second time, or by  
pressing the flashing FF key.  
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4. Answering Calls  
Answering Two Calls  
1. Press HOLD to put the first call on hold.  
2. Press the green flashing FF key for the second call.  
3. Press HOLD to put the second call on hold.  
4. Press the green flashing FF key to return to the first call.  
Notes:  
If you do not pick up a held call in a certain period of time, you will hear  
a tone indicating that the call is still waiting.  
The EXT indicator flashes when you hold an internal call or an outside  
line that is not assigned to an FF key.  
Using Call Park  
Use Call Park to send an outside call to someone you cannot locate. You can  
park the call and page the intended recipient of the call. Then the intended  
recipient can pick up the call.  
Note that attendants park calls somewhat differently than other extensions.  
Attendants can park calls on any of 10 “park numbers.” With extensions,  
calls are parked on the user’s extension number.  
Note: If a parked call is not answered within a certain time, the call returns to  
the extension that parked it.  
Parking Calls from an Attendant Phone  
1. Press HOLD during an outside call.  
2. Dial 75.  
3. Dial the system park number (00-09).  
4. Replace the handset or press ON/OFF.  
5. If necessary, page the intended recipient of the call.  
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4. Answering Calls  
Picking Up Calls Parked by the Attendant  
1. Pick up the handset or press ON/OFF.  
2. Dial 76.  
3. Dial the appropriate system park number (00-09).  
Parking Calls from an Extension  
1. Press HOLD during an outside call.  
2. Dial 75.  
3. Replace the handset or press ON/OFF.  
Picking Up Calls Parked by an Extension  
1. Pick up the handset or press ON/OFF.  
2. Dial 76.  
3. Dial the extension number of the person that parked the call.  
Transferring Calls  
Note: If a transferred call is not answered within a specified time, the call  
rings again at the extension that transferred it.  
Screened Transfers  
In a screened transfer, you announce the call before transferring it. This  
allows you to give the recipient information about the call.  
1. During a call, press HOLD.  
2. Dial the extension number to which the call will be transferred.  
3. When the recipient answers, announce the call.  
4. Do one of the following (ask your dealer or system administrator which is  
appropriate):  
• Replace the handset or press ON/OFF  
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4. Answering Calls  
• Press PROG and then replace the handset or press ON/OFF.  
Unscreened Transfers  
Note: This feature requires system programming or a specific DBS  
configuration, and may not be available. For information, see your system  
administrator or DBS dealer.  
In an unscreened transfer, you do not announce the call to the person  
receiving the transfer. The call simply rings at the phone to which it is  
transferred.  
1. During a call, press HOLD.  
2. Dial the extension number to which the call will be transferred.  
3. Do one of the following (ask your dealer or system administrator which is  
appropriate):  
• Replace the handset or press ON/OFF, or  
• Press PROG and then replace the handset or press ON/OFF.  
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4. Answering Calls  
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5. Communicating Within Your Office  
The DBS provides a variety of features for handling calls within your office.  
This chapter covers the following topics:  
Topic  
Page  
Calling Other Extensions  
Paging  
50  
50  
51  
53  
56  
58  
58  
59  
61  
Using Call Forwarding  
Using Call Waiting  
Using Callback Messages  
Using Do-Not-Disturb  
Using Absence Messages  
Announcing to Busy Extensions  
Breaking Into a Call  
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5. Communicating Within Your Office  
Calling Other Extensions  
Making Internal Calls  
1. Pick up the handset or press ON/OFF.  
2. Dial the desired extension, or dial 0 for the operator.  
Switching Between Tone and Voice Calling  
A voice call to another extension performs like an intercom call in that it is  
connected immediately, without making the called extension ring. (If  
desired, the called party can reply without lifting the handset.) Tone calling  
sends ringing to the called extension.  
The default calling mode is determined by system programming. To switch  
between tone and voice, press l after dialing the extension number.  
Paging  
Note: This feature requires system programming or a specific DBS  
configuration, and may not be available. For information, see your system  
administrator or DBS dealer.  
Calling Paging Groups 00-07  
The DBS allows extensions to be organized into paging groups. When you  
issue a page, you specify the paging group, so that your announcement is  
heard only on the phones that are members of that group. Paging groups  
often include people whose work is related.  
1. Pick up the handset or press ON/OFF.  
2. Press # and the page group number (00-07).  
3. Make your announcement.  
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5. Communicating Within Your Office  
4. Do one of the following:  
If . . .  
Then . .  
You want to end the page  
Replace the handset or press ON/OFF.  
Note: To avoid an abrupt “hang-up”  
sound, press FLASH before replacing  
the handset.  
You want to get a response from some-  
one answering the page at an extension  
Do not hang up; wait for the paged party  
to answer.  
Answering a Page (Meet-Me Answer)  
You can answer a page from any extension using the Meet-Me Answer  
feature.  
1. Pick up the handset or press ON/OFF.  
2. Dial 77 to speak to the paging party.  
Using Call Forwarding  
Calls can be automatically forwarded to another number when you are not at  
your phone.  
Setting Up Call Forwarding  
1. Pick up the handset or press ON/OFF.  
2. Dial one of the following combinations:  
To forward . . .  
All calls  
Dial . . .  
Then . . .  
720  
Dial the extension number that you  
want to forward to.  
Calls when your phone is busy 721  
or does not answer  
Dial the extension number that you  
want to forward to.  
Calls when your phone is busy 722  
Dial the extension number that you  
want to forward to.  
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5. Communicating Within Your Office  
To forward . . .  
Dial . . .  
Then . . .  
Calls to an outside line  
Note: To forward to an outside  
number, you must first assign  
723  
or  
720, 721,  
Press AUTO and dial the appropriate  
speed dial number.  
Note: When forwarding with 723, you  
can only forward internal calls to an  
outside number. You cannot forward  
outside calls to an outside number.  
2
the outside number (including 722, or 724  
a trunk access code, such as 9  
or 81-86) to a personal or sys-  
1
tem speed dial.  
Calls when your phone does  
not answer  
724  
Dial the extension number that you  
want to forward to.  
1.  
Some systems will not allow “9” trunk access code with call forwarding when least cost  
routing is active.  
2.  
Some systems only allow the use of 723 to call forward outside. Other systems call  
forward outside for all types including 720 (All), 721 (Busy/Don’t Answer), 722 (Busy), and  
724 (Don’t Answer). Check with your dealer for more information on your system.  
3. Replace the handset or press ON/OFF.  
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5. Communicating Within Your Office  
Cancelling Call Forwarding  
1. Pick up the handset or press ON/OFF.  
2. Dial 72.  
3. Replace the handset or press ON/OFF.  
Using Call Waiting  
Call waiting allows you to send a tone and an optional text message to a busy  
extension.  
Note: This feature requires system programming or a specific DBS  
configuration, and may not be available. For information, see your system  
administrator or DBS dealer.  
Setting Up Call Waiting  
1. Pick up the handset or press ON/OFF.  
2. Dial the extension number.  
3. When you hear a busy tone, press 3.  
4. If you want to send a text message with call waiting (optional), press one of  
the following:  
5 = Visitor Here  
6 = Need Help  
7 = Important  
8 = Urgent  
9 = Emergency  
5. To wait for the called extension to answer, remain on the phone. To  
“camp-on” to the extension, hang up. When the extension becomes free, it  
will automatically call your number.  
Notes:  
If call waiting is accepted, the busy tone changes to a ringing tone.  
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5. Communicating Within Your Office  
You cannot send a call waiting message to an extension that has an  
Absence Message or Do-Not-Disturb registered.  
Answering Call Waiting  
1. Do one of the following:  
If . . .  
Then . . .  
You want to answer the call  
Press the Talkback key.  
The current call is put on hold.  
You want to reply with a text message  
2. Do one of the following:  
Press CONF.  
If . . .  
Then . . .  
You answered and want to handle both  
calls at once  
Press the Talkback key to toggle  
between the two calls.  
You answered and want to handle the  
calls separately  
Finish the second call and terminate it.  
You are returned to the original call.  
You want to reply with a text message  
Note: Text messages are only avail-  
able to other extensions with displays.  
Dial one of the following digits:  
1 = Take A Message  
2 = Please Hold  
3 = Will Call Back  
4 = Transfer  
5 = Unavailable  
Notes:  
The Talkback key is an FF key that has been assigned to the Talkback  
function. The Talkback function is typically used in situations where  
the extension user must handle more than one call.  
If a Talkback key is not set up, you must end the call in progress before  
answering the waiting call.  
Your original conversation is not interrupted by sending a text message.  
Using Camp-on  
Note: This feature requires system programming or a specific DBS  
configuration, and may not be available. For information, see your system  
administrator or DBS dealer.  
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5. Communicating Within Your Office  
The camp-on feature alerts you when a busy extension is free.  
1. Pick up the handset or press ON/OFF.  
2. Dial the extension number.  
3. When you hear a busy tone, press 3.  
4. When you hear a ringing tone, replace the handset or press ON/OFF.  
Your extension rings when the busy extension becomes free.  
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5. Communicating Within Your Office  
Using Callback Messages  
Your phone’s message indicator lamp flashes when a message has been  
received. This can be either a callback message from another extension or, if  
your system uses voice mail, a voice message.  
The display also indicates that a message has been received. For a callback  
message, the display reflects the extension that sent the message. For a voice  
message, the display reflects that a new message has been received.  
If multiple messages have been received, the display reflects the number of  
messages and indicates the origin of the first message (i.e., the extension  
number or voice mail).  
Sending a Callback Message  
1. Pick up the handset or press ON/OFF.  
2. Dial the extension number.  
3. Press 2.  
4. Press ON/OFF or hang up.  
Note: No more than four messages can be sent to an extension. If you do not  
hear a dial tone after dialing 2, the message cannot be accepted.  
Responding to Callback Messages  
1. Pick up the handset or press ON/OFF.  
2. Press AUTO.  
3. Do one of the following:  
If . . .  
Then . . .  
You want to answer the message wait-  
ing request  
Press REDIAL. You will be connected  
to the extension that left the message.  
You want to cancel the message waiting  
request  
Press FLASH.  
Note 1: Multiple messages are accessed in the order in which they are  
received.  
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5. Communicating Within Your Office  
Note 2: On the large-display phone, you can also use the MSG key to  
respond to callback messages (requires DBS software version CPC-AII/B v.  
8.0 or higher, CPC-S/M, v. 2.0 or higher, or CPC-EX v. 1.0 or higher).  
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5. Communicating Within Your Office  
Scrolling Through Messages  
1. Pick up the handset or press ON/OFF.  
2. Press CONF twice to view the next message.  
3. Press # to scroll through messages.  
4. Press ON/OFF.  
Using Do-Not-Disturb  
Use DND (Do-Not-Disturb) to temporarily stop calls from coming to your  
extension.  
Note: If your phone is set for permanent call forwarding on No Answer or  
Busy/No Answer (such as to voice mail), only calls from other extensions will  
be blocked. External (CO) calls will still ring through to your extension before  
being forwarded to voice mail. Permanent call forwarding is determined  
through system programming.  
1. Pick up the handset or press ON/OFF.  
2. Dial 73 to toggle DND on and off.  
3. Press ON/OFF.  
Using Absence Messages  
Assigning the Absence Message  
Absence messages appear on the display of any internal caller who calls your  
extension.  
1. Pick up the handset or press ON/OFF.  
2. Dial 71.  
3. Dial the message number (0-9).  
4. If desired, enter the date or time of your return, using MM/DD or HH/MM  
(24-hour) format. This will appear on the display of a calling extension,  
along with the selected absence message.  
5. Press ON/OFF.  
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5. Communicating Within Your Office  
Note: Five absence messages (0-4) are supplied with the DBS. Your system  
administrator or dealer can set up five more customized messages (5-9). The  
messages supplied with the system are:  
Number  
Message  
0
1
2
3
4
In Meeting  
At Lunch  
Out of Office  
Vacation  
Another Office  
Cancelling Absence Messages  
1. Pick up the handset or press ON/OFF.  
2. Dial 71.  
3. Press ON/OFF.  
Announcing to Busy Extensions  
Note: This feature requires system programming or a specific DBS  
configuration, and may not be available. For information, see your system  
administrator or DBS dealer.  
This feature (also known as Off-Hook Voice Announcement) allows you to  
make an announcement to a busy extension.  
If the called party is using a digital key telephone, the announcement is  
heard only by the called party, not by the other party he or she is talking  
to. If, however, the called party is using a single-line telephone, both  
the called party and the party he or she is talking to will hear the  
announcement.  
Making an Announcement  
1. Pick up the handset or press ON/OFF.  
2. Dial the extension number.  
3. Press 5 if you hear the busy tone.  
4. Make your announcement.  
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5. Communicating Within Your Office  
Your voice is heard on the extension, not on the other line.  
Answering an Announcement  
To answer an announcement, you may use the Talkback* key to speak to the  
announcing party or you may send a text message.  
*The Talkback key is an FF key that has been assigned to the Talkback  
function. The Talkback function is typically used in situations where the  
extension user must handle more than one call. The Talkback key must be  
set up by the system administrator or dealer.  
To Speak to the Announcing Party  
1. Press the Talkback* key.  
2. Speak with the announcing party.  
3. Press the Talkback* key to return to the original call.  
*The Talkback key is an FF key that has been assigned to the Talkback  
function. The Talkback function is typically used in situations where the  
extension user must handle more than one call. The Talkback key must be  
set up by the system administrator or dealer.  
To Answer with Text  
1. While remaining on the line with the original party, press CONF.  
2. Dial the digits 1 to 5 to send a text reply to the party that has just called.  
Dialed Digit  
Text Message  
Take A Message  
1
2
3
4
5
Please Hold  
Will Call Back  
Transfer  
Unavailable  
Notes:  
Your original conversation is not  
interrupted by sending a text message.  
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5. Communicating Within Your Office  
• Text messages can only be sent to  
callers within your facility.  
• The caller must have a display phone  
to receive the text message.  
• Text messages can be changed by  
your DBS administrator or dealer.  
Transferring Calls with an Announcement  
Note: This feature requires system programming or a specific DBS  
configuration, and may not be available. For information, see your system  
administrator or DBS dealer.  
1. Press HOLD.  
2. Dial the extension number.  
3. When you hear a busy tone, press 5.  
4. When you are connected to the called party, press ON/OFF.  
Breaking Into a Call  
Note: This feature requires system programming or a specific DBS  
configuration, and may not be available. For information, see your system  
administrator or DBS dealer.  
This feature allows you to interrupt a busy extension in your paging group.  
1. Pick up the handset or press ON/OFF.  
2. Dial the extension number.  
3. When you hear the busy tone, press 4.  
Note: When you break into a call, both parties on the other end will be able to  
hear you.  
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6. Using Additional Features  
The DBS provides a variety of features you can use in your daily work.  
This chapter covers the following topics:  
Topic  
Page  
Using the Mute Key  
64  
64  
64  
65  
65  
66  
66  
66  
67  
71  
Using Off-Hook Monitor  
Locking Your Extension  
Switching Between Pulse and Tone Calling  
Making Conference Calls  
Using a Headset  
Controlling Internal Dial Tone  
Controlling Background Music  
Using the Reminder Alarm  
Using Caller ID  
Using Voice Mail  
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6. Using Additional Features  
Using the Mute Key  
You can use the MUTE key on your phone to mute the handset or  
microphone so that the party on the other end cannot hear you. The Mute  
indicator flashes when using handset mute, and lights steadily when the  
microphone is muted.  
1. Pick up the handset or press ON/OFF.  
2. Dial the desired number.  
3. Press MUTE to mute your conversation. Press MUTE again to turn the  
mute function off.  
Note: Handset Mute requires DBS software version CPC-AII/B v. 8.0 or  
higher, CPC-S/M v. 2.0 or higher, or CPC-EX v. 1.0 or higher.  
Using Off-Hook Monitor  
Note: This feature requires DBS software version CPC-AII/B v. 8.0 or higher,  
CPC-S/M v. 2.0 or higher, or CPC-EX v. 1.0 or higher.  
Off-Hook Monitor allows you to play a called or calling party’s voice through  
the speaker on your phone, even if you are using the handset. This allows a  
third party to hear both sides of a conversation.  
To use Off-Hook Monitor, press the ON/OFF key while using the handset  
during a conversation. The other party’s voice will be played through both the  
handset and the speaker. To turn off Off-Hook Monitor, press the ON/OFF  
key again.  
Note: Off-Hook Monitor does not activate your phone’s microphone. The  
party at the other end will hear only audio transmitted through your handset.  
Locking Your Extension  
Use this feature to restrict unauthorized access to your phone. When your  
phone is “locked,” it cannot be used to make outside calls. It can, however, be  
used to make internal calls. Lockout codes must be programmed by your  
system administrator or DBS dealer.  
1. Pick up the handset or press ON/OFF.  
2. Dial 74.  
3. Dial the 4-digit lockout code.  
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6. Using Additional Features  
If your extension is locked, this step unlocks it. If your extension is  
unlocked, this step locks it.  
4. Press ON/OFF.  
Note: On a large-display phone, you can lock your extension by pressing the  
Lockout soft key while in the Function Menu, dialing the 4-digit lockout code,  
then pressing ON/OFF. Repeat this procedure to unlock your extension.  
Switching Between Pulse and Tone Calling  
Pulse calling dials by sending out a certain number of pulses for each digit (as  
with old-fashioned rotary phones). With tone calling, your phone dials by  
sending a distinctive tone for each digit.  
1. Pick up the handset or press ON/OFF.  
2. Dial the desired number.  
3. Press * or # to switch from pulse to tone calling, or vice versa.  
Making Conference Calls  
You may use your digital phone to create conference calls that include up to  
four parties.  
Adding an Outside Line  
1. To put your call on hold, press HOLD or the outside line key you are  
using.  
2. Access another outside line.  
3. Dial the number of the party to be included in the conference.  
4. Press CONF after the call is answered.  
Adding an Extension to a Conference  
1. Press HOLD.  
2. Dial the number of the extension you wish to add.  
3. Press CONF after the extension answers.  
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6. Using Additional Features  
Dropping Out of a Conference Call  
To drop out of a conference call, hang up or press FLASH or ON/OFF.  
Using a Headset  
When headset mode is turned on, you can use a headset attached to your  
phone. When headset mode is turned off, the headset is inoperative.  
1. Pick up the handset or press ON/OFF.  
2. Dial #51.  
If headset mode is already on, these steps turn it off; if headset mode is off,  
these steps turn it on.  
3. Replace the handset or press ON/OFF.  
Controlling Internal Dial Tone  
Internal dial tone is the tone you hear when you are dialing extensions within  
your office. If you want to, you can turn the internal dial tone off, so that you  
do not hear it.  
1. Pick up the handset or press ON/OFF.  
2. Dial #50.  
If intercom dial tone is already on, these steps turn it off; if intercom dial  
tone is off, these steps turn it on.  
3. Replace the handset or press ON/OFF.  
Controlling Background Music  
If your system is set up with a music source, you can play music over the  
speaker of your phone.  
1. Pick up the handset or press ON/OFF.  
2. Dial #53.  
If background music is already playing through your speaker, these steps  
turn it off; if background music is off, these steps turn it on.  
Note: On a large-display phone, you can turn background music on or off by  
simply pressing the BGM soft key while in the Function Menu.  
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6. Using Additional Features  
Using the Reminder Alarm  
You can program your phone to alert you at a designated time with an audible  
tone. To turn the tone off when it sounds, press ON/OFF.  
Non-Display and Small-Display Phones  
1. Pick up the handset or press ON/OFF.  
2. Do one of the following:  
If . . .  
Then . . .  
a. Dial #4.  
You want to set the alarm  
b. Enter the time using 12-hour format  
(HH:MM), followed by 1 for a.m.  
or 2 for p.m.  
You want to cancel the alarm  
Dial #4.  
3. Press ON/OFF.  
Large-Display Phones  
1. From the Function Menu, press the Reminder soft key.  
2. To set the alarm, enter the time using 12-hour format (HH:MM), followed  
by 1 for a.m. or 2 for p.m.  
Skip this step to cancel a Reminder Alarm.  
3. Press ON/OFF.  
Using Caller ID  
When the Caller ID (CID) feature is activated, your display telephone can  
display CID information as incoming calls ring at your extension. You have  
access to previous call information via the Caller ID Call Log feature.  
Caller ID Display  
The Caller ID display shows the Caller ID number and/or name, depending  
on the Caller ID format used.  
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6. Using Additional Features  
Whenever a Caller ID call rings your phone, the following information  
appears on the phone display.  
Figure 15. Example of a Caller ID display.  
404-555-5512  
First line: calling number (7 or 10 digits)  
ABC COMPANY  
Second line: calling name (up to 15 characters)  
(Optional, depending on Caller ID format)  
Once Caller ID information is received, it can be transmitted along with the  
call to another phone through call transfer, call forwarding, etc.  
Caller ID Call Log  
Note: This feature requires system programming or a specific DBS  
configuration, and may not be available. For information, see your system  
administrator or DBS dealer.  
The Call Log keeps a record of Caller ID calls that ring your phone. An FF  
key can be assigned to flash when there is a new entry in the log. When you  
press the key to access the log, the LED turns off.  
Call Log Information  
Each Call Log entry includes the following call information:  
Calling number  
Calling name (if provided)  
Time and date  
How the call was answered  
How the call was routed.  
Call Log Format  
The most recent entries are stored first in the Call Log. When you view the  
log by pressing the Call Log key, you can scroll forward or backward  
through the entire contents of the log using the * and # keys. The log format  
varies between the Small-Display Phones and the Large Display Phone.  
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6. Using Additional Features  
Call Log Format for Small-Display Phones  
To view the call log, press the Call Log key. To view the next call in the log,  
press the # key. To view the previous call in the log, press the * key.  
In addition to viewing the calling number information by pressing the Call  
Log Key, you can view the detailed information on each entry by pressing the  
CONF key.  
Example:  
1. Press the Call Log key. The following displays.  
Figure 16. Call Log format for small-display phone--calling number and name  
First Level  
of Call Log  
Information  
404-555-1212  
Bill Smith  
Calling number  
Calling name  
2. To display the next level of information, press the CONF key.  
Figure 17. Call log format for small-display phone--time and date  
Second Level  
of Call Log  
Information  
10:30 WED JUNE 22  
404-555-1212  
Time, day and date  
Calling number  
3. To display the next level of information, press the CONF key.  
Figure 18. Call log format for small-display phone--answer information  
Third Level  
of Call Log  
Information  
ANS-J. Jones 103  
404-555-1212  
How the call was handled  
Calling Number  
4. To display the next level of information, press the CONF key.  
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6. Using Additional Features  
Figure 19. Call log format for small-display phone--routing information  
Fourth Level  
of Call Log  
Information  
DIRECT  
How the call was routed  
Calling number  
404-555-1212  
5. To return to the first level of call information, press the CONF key.  
Other call log entries can be viewed by pressing the * or # key. A “<“  
appears beside the oldest entry in the log.  
6. Exit the Call Log display by pressing the ON/OFF key.  
Call Log Format for the Large-Display Phone  
If you have a large-display phone, you can view all four levels of the Call Log  
on one screen.  
Example:  
Press the Call Log key. The following display appears:  
Figure 20. Call log format for large-display phone--calling number  
Number of last entry viewed through  
404-555-0001  
top display  
Name of last entry viewed through  
top display  
ABC COMPANY  
404-555-0001  
404-555-8888  
Number of selected entry  
Number of second log entry  
Number of third log entry  
404-555-9999  
404-555-7777  
404-555-6666  
Number of fourth log entry  
Number of fifth log entry  
A “<“ may appear to the right side of one of the entries. This indicates the  
oldest entry in the log.  
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6. Using Additional Features  
Press the soft key next to the desired entry to view the details of a particular  
call.  
Figure 21. Call Log format for large-display phone--detailed call information  
Number of last entry viewed through  
top display  
404-555-0001  
ABC COMPANY  
Name of last entry viewed through top  
display  
404-555-0001  
Number  
ABC COMPANY  
12:38 WED MAY 28  
ANSWER  
Name  
Time, day and date  
Whether the call was answered  
CFWD  
130  
How the call was routed  
Press any soft key to return to the calling number listing format as shown in  
Figure 20.  
Other Call Log entries can be viewed by pressing the * or # keys. If these  
keys are pressed while viewing detailed information, the detailed information  
is displayed for the newly selected log entry.  
Exit the Call Log display by pressing the ON/OFF key.  
Using Voice Mail  
Note: This feature requires system programming or a specific DBS  
configuration, and may not be available. For information, see your system  
administrator or DBS dealer.  
There are several ways your phone can be used with a voice mail system.  
You can assign a Personal Speed Dial number to provide access to your  
voice mailbox.  
You can assign an FF key to provide access to your voice mailbox.  
On a large-display phone, you can use the MSG key to access your  
voice mailbox.  
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6. Using Additional Features  
You can assign an FF key for transferring callers to another extension’s  
voice mail.  
Using a Personal Speed Dial Number for Voice Mail Access  
To assign a PSD number for voice mail access, use the procedures under  
“Assigning PSD Numbers to One-Touch or Soft Keys” on page 28. (For step  
4, enter the voice mail extension number.)  
To retrieve a voice mail message, press the one-touch or soft key assigned to  
voice mail.  
Using an FF Key for Voice Mail Access  
You can assign an FF key as a Voice Mail Access Key. The indicator light on  
the key will flash when you have a voice message. To access your voice mail,  
simply press the key.  
Assigning a Voice Mail Access Key  
1. Pick up the handset or press ON/OFF.  
2. Press PROG.  
3. Press the FF key you want to assign.  
4. Press CONF.  
5. Press AUTO.  
6. Enter the voice mail extension number and a password (if necessary.)  
Some Panasonic Voice Mail systems may require a # at the end.  
For example, if your voice mail number is 500 and you are not using a  
password, you would make the following entry:  
ON/OFF PROG FF key CONF AUTO 500  
Note: The length of the voice mail number, including the voice mail  
extension number, password, and # cannot exceed 6 digits (8 digits on  
some systems).  
7. Press HOLD.  
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6. Using Additional Features  
Using a Voice Mail Access Key  
When the VM key flashes, press it to connect to your mailbox.  
Using the MSG Key for Voice Mail Access  
You can use the MSG key on the large-display phone (VB-44225) to retrieve  
a voice message.  
Note: MSG key functionality requires DBS software version CPC-AII/B v.  
8.0 or higher, CPC-S/M, v. 2.0 or higher, or CPC-EX v. 1.0 or higher).  
1. When the MSG indicator flashes, press the MSG key. If the message is a  
voice message, you will be automatically connected to your voice mailbox.  
2. Enter your voice mail access code (if not programmed into the MSG key).  
Note: You can program your voice mail access code into the MSG key by  
pressing PROG, MSG, [5-digit access code], HOLD.  
Using an FF Key for Voice Mail Transfer  
You can assign an FF key as a Voice Mail Transfer Key. This allows you to  
transfer a caller to another individual’s voice mailbox.  
Assigning a Voice Mail Transfer Key  
1. Pick up the handset or press ON/OFF.  
2. Press PROG.  
3. Press the FF key you want to assign.  
4. Press CONF.  
5. Press AUTO twice.  
6. Enter the voice mail extension number and any special numbers that are  
required by the voice mail.  
For example, if the voice mail number is 500 and the voice mail requires an  
asterisk (*) at the end of the number, enter the following digits:  
ON/OFF PROG FF key CONF AUTO AUTO 500 *  
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6. Using Additional Features  
Note: The length of the voice mail number and the special codes cannot  
exceed 6 digits (8 digits on some systems).  
7. Press HOLD.  
Using a Voice Mail Transfer Key  
1. When a call arrives and the caller wishes to leave a voice message for  
another individual, press the voice mail transfer key.  
The system automatically puts the incoming call on hold.  
2. Dial the extension number of the desired individual.  
3. Press RELEASE, ON/OFF, or PROG to complete the transfer to the  
voice mailbox.  
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Appendix A. Dial Code List  
This appendix contains a summary of the most commonly used dial codes.  
You can use many of these codes to program functions into FF keys.  
Note: Some of these functions may not be available in the version of the DBS  
you have. For information, contact your system administrator or DBS dealer.  
The following table lists the dial codes. The “FF Key” column indicates  
whether, the code can be programmed into an FF key.  
DBS-32-755  
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Table 5. Dial Code Table  
FF  
Function  
Dial Code  
Key  
Absence Message Set  
71  
Specific message: message number (0-  
Yes  
No  
9) + time/date  
(0000-9999)  
Absence Message Cancel  
71  
Yes  
Account Codes  
Unverified Account Codes  
Verified Account Codes  
#7 or AUTO + #  
Yes  
Yes  
Yes  
No  
#11  
#4  
Alarm Set/Cancel  
Specific time: hour (01-12); minutes  
(00-59); a.m. or p.m. (1=a.m., 2=p.m.)  
Analog Adapter Ring Toggle  
Answer Key Assignment  
“Any Key” Assignment  
*71  
Yes  
Yes  
Yes  
*1  
PROG + desired digits  
Note: “Any Key” Assignment allows  
you to assign any digits other than  
extension numbers or feature codes.  
Examples include a voice mail pass-  
word or account codes.  
(a maximum of 6 or 8 digits may be  
assigned, depending on your system  
configuration.)  
Attendant Call  
0
Yes  
Yes  
Yes  
Background Music Set/Cancel  
Busy Override  
#53  
4
Note: You can assign this feature as an  
“Any Key.” See “Any Key Assign-  
ment”, above.  
Caller ID Call Log  
*6  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Call Forward - All Calls  
Call Forward - Busy/No Answer  
Call Forward - Busy  
720 + extension number  
721 + extension number  
722 + extension number  
723 + AUTO + (00-99)  
724 + extension number  
72  
Call Forward - To Outside Line  
Call Forward - No Answer  
Call Forward Cancel  
Call Park  
75  
76  
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FF  
Function  
Dial Code  
Key  
Call Waiting  
Conference  
3
Yes  
Note: You can assign this feature as an  
“Any Key.” See “Any Key Assign-  
ment” on page 76.  
CONF  
No  
Dial Tone On/Off  
DND Set/Cancel  
Direct Pick-Up  
#50  
Yes  
Yes  
Yes  
Yes  
No  
73  
79 + extension number  
Extension Call  
Extension number  
Extension Park Pick-up  
Flash  
76 + extension number  
FLASH  
No  
Group Pick-up  
70  
Yes  
Yes  
No  
Headset Mode On/Off  
Hold  
#51  
HOLD  
#8  
Intercom Key Assignment  
Least Cost Routing Access  
Meet-Me Answer  
Message Waiting Set  
Yes  
Yes  
Yes  
Yes  
9
77  
2
Note: You can assign this feature as an  
“Any Key.” See “Any Key Assign-  
ment” on page 76.  
Message Waiting Answer  
Message Waiting Cancel  
Mute Key Assignment  
AUTO - REDIAL  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
AUTO - FLASH  
*#  
Night Answer Device (UNA) Pick-up  
Night Mode On/Off  
78  
#52 (attendant only)  
5
Offhook Voice Announce  
Note: You can assign this feature as an  
“Any Key.” See “Any Key Assign-  
ment” on page 76.  
Offhook Voice Announce Answer  
(Talkback)  
*3 (must be stored in an FF key)  
Yes  
Yes  
Outside Line Queuing  
2
Note: You can assign this feature as an  
“Any Key.” See “Any Key Assign-  
ment” on page 76.  
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FF  
Function  
Dial Code  
Key  
Page Call  
#00 - #07  
Yes  
Yes  
No  
Personal Speed Dial  
Pooled Trunk Access  
Privacy Release  
AUTO (90-99 or 900-909))  
9 or 81-86  
CONF  
No  
Redial  
REDIAL  
No  
Release Key Assignment  
Station Lockout Off/On  
System Speed Dial  
Save Dial Access  
Save Dial Registration  
Tone/Voice Switch  
*2  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
74 + 4-digit lockout code (optional)  
AUTO + (00-89 or 000-199)  
AUTO + *  
AUTO + AUTO + *  
1
Note: You can assign this feature as an  
“Any Key.” See “Any Key Assign-  
ment” on page 76.  
Transfer  
PROG  
*61  
No  
Variable Mode  
Yes  
78  
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Index  
cancelling ....................................53  
setting up .....................................51  
using ............................................51  
A
Absence messages  
cancelling .................................... 59  
setting up .................................... 58 Call waiting .....................................53  
using ........................................... 58 Callback messages ...........................56  
Access groups, outside line .............36  
Adjusting  
cancelling ....................................56  
scrolling through .........................58  
using the MSG key .....................58  
display contrast ........................... 24  
ring volume ................................. 24 Caller ID ..........................................67  
sound volumes ............................ 24 Calling page zones 00-07 ................50  
Announcement to busy extension  
answering .................................... 60  
making ........................................ 59  
transferring calls with ................. 61  
Answering  
Calls  
answering ....................................43  
DBS behind PBX ........................36  
holding ........................................44  
making ........................................36  
outside, placing ...........................35  
parking ........................................45  
picking up ...................................44  
to attendant .................................50  
to extensions ...............................50  
transferring ..................................46  
announcement  
to busy extension ..... 60  
call .............................................. 43  
call waiting ................................. 54  
callback message ........................56  
off-hook voice announcement .... 60  
page from any extension .............51 Camp-on callback ............................54  
Any key assignment ........................76 Cancelling  
Assigning  
names to PSD bins ...................... 30  
PSD numbers to  
absence message .........................59  
call forwarding ............................53  
callback message ........................56  
one-touch/soft keys . 28 Chaining SSD or PSD numbers .......40  
PSD numbers to PSD bins .......... 28 Checking  
voice mail access key ................. 72  
voice mail transfer key ............... 73  
PSD numbers ........................29, 37  
SSD numbers ..............................39  
Automatic redial, using ................... 41 Communicating within your office .49  
Auto-Redial ..................................... 41 Conference calls ..............................65  
Auto-Repeat Dialing ....................... 41 Controlling  
background music .......................66  
internal dial tone .........................66  
B
Background music ........................... 66  
Breaking into an outside call ........... 61  
D
Busy override, using ........................61 Dial code list ....................................75  
Direct outside line key .....................36  
Directories  
C
Call forwarding  
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Index  
Extension .................................... 13 Modes  
Speed dial ................................... 13  
Display  
contrast adjustment ..................... 24  
extension .....................................13  
speed dial ....................................13  
variable .......................................14  
information ................................. 18 Monitor, off-hook ............................64  
large ............................................ 15 MSG key ..........................................58  
small ........................................... 10 Mute key ..........................................64  
DND ................................................ 58  
Do-not-disturb ................................. 58 Off-hook monitor ............................64  
O
Off-hook transfer  
E
Extension directory ......................... 13  
Extensions, calling .......................... 50  
screened ......................................46  
unscreened ..................................47  
Off-hook voice announcement  
answering ....................................60  
making ........................................59  
transferring calls with .................61  
F
FF key  
as voice mail access key .............72  
as voice mail transfer key ........... 73  
direct outside line ....................... 36 One-touch keys ................................26  
feature codes ...............................75 On-hook transfer  
Forwarding  
cancelling .................................... 53  
screened ......................................46  
unscreened ..................................47  
setting up .................................... 51 Outside call  
using ........................................... 51 breaking into ...............................61  
Outside calls  
H
Headset, using ................................. 66  
placing ........................................35  
Holding calls ................................... 44 Outside line access groups ..............36  
Outside line callback  
I
In-office communications ............... 49  
setting ..........................................37  
Outside line key, direct ....................36  
P
Internal  
calling  
attendant ................................. 50 Paging ..............................................50  
extension ................................ 50  
calls, handling ............................. 50  
answering from any extension ....51  
calling page zones 00-07 ............50  
communications .......................... 49 Parking  
tone/voice switching ................... 50  
calls .............................................45  
Internal dial tone .............................. 66 PBX .................................................36  
Personal speed dialing  
assigning  
L
Large display phone ........................15  
Locking your extension ................... 64  
M
names to PSD bins .................30  
PSD numbers  
Meet-Me Answer ............................. 51  
Message key .................................... 58  
Message waiting .............................. 56  
to bins ................................28  
to one-touch keys ..............28  
chaining numbers ........................40  
80  
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Index  
checking PSD numbers ........ 29, 37 SSD ..................................................37  
for voice mail access ...................72 Station lockout .................................64  
setting up .....................................26 Switching  
Picking up calls ................................44  
between tone and voice calling ...50  
Pulse vs. tone dialing .......................65 System speed dialing  
chaining numbers ........................40  
R
Redial  
checking SSD numbers ...............39  
dialing a SSD number .................38  
using ............................................37  
Auto ............................................41  
Auto-Repeat ................................41  
Redialing  
numbers .......................................41 Telephone  
T
saved number ..............................42  
saving a number ..........................41  
Reminder alarm ...............................67  
Ring volume, adjusting ....................24  
S
display information .....................18  
large display ................................15  
parts .............................................17  
setting up .....................................23  
small-display ...............................10  
Saved number, redialing ..................42 Tone calling .....................................50  
Saving Tone vs. pulse dialing ......................65  
and redialing a number ...............41 Transferring  
number ........................................41  
Screened  
off-hook transfer .........................46  
on-hook transfer ..........................46  
transfers .......................................46  
Scrolling through messages .............58  
Sending a callback message ............56  
Setting up  
calls .............................................46  
screened ......................................46  
unscreened ..................................47  
with announcement to  
busy extension .........61  
with off-hook voice announce ....61  
U
Understanding your phone ...............17  
absence messages ........................58 Unscreened  
call forwarding ............................51  
call waiting ..................................53  
outside line callback ...................37  
personal speed dialing .................26  
off-hook transfer .........................47  
on-hook transfer ..........................47  
transfers .......................................47  
V
telephone .....................................23 Variable mode ..................................14  
Small display phone ........................10 Voice calling ....................................50  
extension mode ...........................13 Voice mail ........................................71  
speed dial mode ..........................13  
variable mode ..............................14  
Soft keys ..........................................26  
Speed dial directory .........................13  
Speed dialing  
accessing via FF key  
(VM access key) ......72  
accessing via MSG key ...............73  
accessing via PSD number ..........72  
transfer key .................................73  
Personal ................................ 26, 37 Volume  
System .........................................37 handset ........................................24  
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Index  
receiver ....................................... 24  
ringer ........................................... 24  
speaker ........................................ 24  
82  
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Index  
DBS-32-755  
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Index  
NOTES  
84  
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DBS-32-755  
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Pa na sonic ®  
Telecommunication Systems Company  
Business Telephone Systems Division  
Two Panasonic Way  
Secaucus, NJ 07094  
Part Number: 555X00701A  
©Copyright 2000  
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