TG37xx38xxBX(e).book Page 1 Wednesday, June 8, 2011 2:08 PM
Operating Instructions
2.4 GHz Digital Cordless Phone
Model No. KX-TG3711BX/KX-TG3712BX
KX-TG3719BX
KX-TG3711SX/KX-TG3712SX
KX-TG3811BX
KX-TG3811JX
KX-TG3811SX
2.4 GHz Digital Cordless Answering System
Model No. KX-TG3721BX/KX-TG3722BX
KX-TG3721SX/KX-TG3722SX
KX-TG3821BX
KX-TG3821JX/KX-TG3822JX
KX-TG3821SX
Model shown is KX-TG3711.
Before initial use, see “Getting Started”
Thank you for purchasing a Panasonic product.
Please read these operating instructions before using the unit and save them for
future reference.
This unit is compatible with Caller ID. You must subscribe to the appropriate service
offered by your service provider/telephone company.
Please access our online customer survey:
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TG37xx38xxBX(e).book Page 3 Wednesday, June 8, 2011 2:08 PM
Introduction
Model composition
■ KX-TG3711 series
■ KX-TG3721 series
L Model shown is KX-TG3712.
L Model shown is KX-TG3722.
Base unit
Handset
Series
Model No.
Part No.
Part No.
Quantity
KX-TG3711
series
KX-TG3711BX
KX-TG3712BX
KX-TG3719BX
KX-TG3711SX
KX-TG3712SX
KX-TG3721BX
KX-TG3722BX
KX-TG3721SX
KX-TG3722SX
KX-TG3711BX
KX-TG3711BX
KX-TG3719BX
KX-TG3711SX
KX-TG3711SX
KX-TG3721BX
KX-TG3721BX
KX-TG3721SX
KX-TG3721SX
KX-TGA371BX
KX-TGA371BX
KX-TGA371BX
KX-TGA371SX
KX-TGA371SX
KX-TGA371BX
KX-TGA371BX
KX-TGA371SX
KX-TGA371SX
1
2
1
1
2
1
2
1
2
KX-TG3721
series
3
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TG37xx38xxBX(e).book Page 4 Wednesday, June 8, 2011 2:08 PM
Introduction
■ KX-TG3811 series
■ KX-TG3821 series
L Model shown is KX-TG3822.
Base unit
Handset
Series
Model No.
Part No.
Part No.
Quantity
KX-TG3811
series
KX-TG3811BX
KX-TG3811JX
KX-TG3811SX
KX-TG3821BX
KX-TG3821JX
KX-TG3822JX
KX-TG3821SX
KX-TG3811BX
KX-TG3811JX
KX-TG3811SX
KX-TG3821BX
KX-TG3821JX
KX-TG3821JX
KX-TG3821SX
KX-TGA381BX
KX-TGA381JX
KX-TGA381SX
KX-TGA381BX
KX-TGA381JX
KX-TGA381JX
KX-TGA381SX
1
1
1
1
1
2
1
KX-TG3821
series
L The suffix (BX/JX/SX) in the following model numbers will be omitted in these instructions:
KX-TG3711BX/KX-TG3712BX/KX-TG3719BX/KX-TG3721BX/KX-TG3722BX/
KX-TG3711SX/KX-TG3712SX/KX-TG3721SX/KX-TG3722SX/KX-TG3811BX/
KX-TG3821BX/KX-TG3811JX/KX-TG3821JX/KX-TG3822JX/KX-TG3811SX/KX-TG3821SX
Feature differences
Intercom*3
Answering
system
Call using
base unit*1
Base unit
display*2
Headset
jack
Series
KX-TG3711
series
–
r
–
–
–
–
–
–
–
–
KX-TG3721
series
–
KX-TG3811
series
r
r
r
r
r
r
r
r
KX-TG3821
series
r
*1 A call can be made or answered with the base unit.
*2 Base unit display shows date and time, caller information, and messages recorded on the
answering system.
*3 KX-TG3712/KX-TG3722/KX-TG3822
*4 Intercom calls can be made between the base unit and handset.
4
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TG37xx38xxBX(e).book Page 5 Wednesday, June 8, 2011 2:08 PM
Introduction
Accessory information
Supplied accessories
Quantity
Accessory item/
Part number
KX-TG3711
KX-TG3719
KX-TG3721
KX-TG3712
KX-TG3722
KX-TG3811
KX-TG3821
KX-TG3822
No.
1
2
3
AC adaptor*1
1
1
2
2
1
4
1
1
2
2
1
4
Telephone line cord
Rechargeable
batteries*2
4
5
6
Handset cover*3
1
–
–
2
–
1
1
1
–
2
2
1
Belt clip
Charger
*1 PNLV226BX: KX-TG3711BX/KX-TG3712BX/KX-TG3721BX/KX-TG3722BX/
KX-TG3811BX/KX-TG3821BX/KX-TG3811JX/KX-TG3821JX/KX-TG3822JX
PNLV226BX or PNLV226SX: KX-TG3711SX/KX-TG3712SX/KX-TG3721SX/
KX-TG3722SX/KX-TG3811SX/KX-TG3821SX
PNLV226E: KX-TG3719BX
*3 The handset cover comes attached to the handset.
1
2
3
4
5
6
Additional/replacement accessories
Please contact your nearest Panasonic dealer for sales information.
Accessory item
Order number
Rechargeable
batteries
HHR-4MRT*1
Battery type:
– Nickel metal hydride (Ni-MH)
– 2 x AAA (R03) size for each handset
Headset
*1 Replacement batteries may have a different capacity from that of the supplied batteries.
*2 Not available for KX-TG3811SX/KX-TG3821SX.
5
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TG37xx38xxBX(e).book Page 6 Wednesday, June 8, 2011 2:08 PM
Important Information
L Do not allow the AC adaptor or telephone
line cord to be excessively pulled, bent or
placed under heavy objects.
For your safety
To prevent severe injury and loss of life/
property, read this section carefully before
using the product to ensure proper and safe
operation of your product.
Operating safeguards
L Unplug the product from power outlets
before cleaning. Do not use liquid or
aerosol cleaners.
L Do not disassemble the product.
WARNING
L Do not spill liquids (detergents, cleansers,
etc.) onto the telephone line cord plug, or
allow it to become wet at all. This may
cause a fire. If the telephone line cord plug
becomes wet, immediately pull it from the
telephone wall jack, and do not use.
L The use of excessive sound volume
through earphones, headphones, or
headsets may cause hearing loss.
Power connection
L Use only the power source marked on the
product.
L Do not overload power outlets and
extension cords. This can result in the risk
of fire or electric shock.
L Completely insert the AC adaptor/power
plug into the power outlet. Failure to do so
may cause electric shock and/or excessive
heat resulting in a fire.
L Do not place a handset on the base unit
with the headset jack cover opened.
L Regularly remove any dust, etc. from the
AC adaptor/power plug by pulling it from the
power outlet, then wiping with a dry cloth.
Accumulated dust may cause an insulation
defect from moisture, etc. resulting in a fire.
L Unplug the product from power outlets if it
emits smoke, an abnormal smell, or makes
an unusual noise. These conditions can
cause fire or electric shock. Confirm that
smoke has stopped emitting and contact an
authorized service center.
L Unplug from power outlets and never touch
the inside of the product if its casing has
been broken open.
L Never touch the plug with wet hands.
Danger of electric shock exists.
Medical
L Consult the manufacturer of any personal
medical devices, such as pacemakers or
hearing aids, to determine if they are
adequately shielded from external RF
(radio frequency) energy. (The product
operates in the frequency range of 2.40
GHz to 2.48 GHz, and the RF transmission
power is 125 mW (max.).)
L Do not use the product in health care
facilities if any regulations posted in the
area instruct you not to do so. Hospitals or
health care facilities may be using
equipment that could be sensitive to
external RF energy.
CAUTION
Installation
L To prevent the risk of fire or electrical shock,
do not expose the product to rain or any
type of moisture.
L Do not place or use this product near
automatically controlled devices such as
automatic doors and fire alarms. Radio
waves emitted from this product may cause
such devices to malfunction resulting in an
accident.
Installation and location
L Never install telephone wiring during an
electrical storm.
L Never install telephone line jacks in wet
locations unless the jack is specifically
designed for wet locations.
L Never touch uninsulated telephone wires or
terminals unless the telephone line has
been disconnected at the network interface.
6
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TG37xx38xxBX(e).book Page 7 Wednesday, June 8, 2011 2:08 PM
Important Information
L Use caution when installing or modifying
2. Avoid using a telephone (other than a
cordless type) during an electrical storm.
There may be a remote risk of electric
shock from lightning.
3. Do not use the telephone to report a gas
leak in the vicinity of the leak.
telephone lines.
L The AC adaptor is used as the main
disconnect device. Ensure that the AC
outlet is installed near the product and is
easily accessible.
4. Use only the power cord and batteries
indicated in this manual. Do not dispose of
batteries in a fire. They may explode.
Check with local codes for possible special
disposal instructions.
L This product is unable to make calls when:
– the handset batteries need recharging or
have failed.
– there is a power failure.
SAVE THESE INSTRUCTIONS
Battery
L We recommend using the batteries noted
MH batteries AAA (R03) size.
For best performance
L Do not mix old and new batteries.
L Do not open or mutilate the batteries.
Released electrolyte from the batteries is
corrosive and may cause burns or injury to
the eyes or skin. The electrolyte is toxic and
may be harmful if swallowed.
L Exercise care when handling the batteries.
Do not allow conductive materials such as
rings, bracelets, or keys to touch the
batteries, otherwise a short circuit may
cause the batteries and/or the conductive
material to overheat and cause burns.
L Charge the batteries provided with or
identified for use with this product only, in
accordance with the instructions and
limitations specified in this manual.
Base unit location/avoiding noise
The base unit and other compatible Panasonic
units use radio waves to communicate with
each other.
L For maximum coverage and noise-free
communications, place your base unit:
– at a convenient, high, and central
location with no obstructions between
the handset and base unit in an indoor
environment.
– away from electronic appliances such as
TVs, radios, personal computers,
wireless devices, or other phones.
– facing away from radio frequency
transmitters, such as external antennas
of mobile phone cell stations. (Avoid
putting the base unit on a bay window or
near a window.)
L Only use a compatible base unit (or
charger) to charge the batteries. Do not
tamper with the base unit (or charger).
Failure to follow these instructions may
cause the batteries to swell or explode.
L Coverage and voice quality depends on the
local environmental conditions.
L If the reception for a base unit location is not
satisfactory, move the base unit to another
location for better reception.
Important safety
instructions
Environment
When using your product, basic safety
precautions should always be followed to
reduce the risk of fire, electric shock, and
injury to persons, including the following:
1. Do not use this product near water for
example, near a bathtub, washbowl,
kitchen sink, or laundry tub, in a wet
basement or near a swimming pool.
L Keep the product away from electrical noise
generating devices, such as fluorescent
lamps and motors.
L The product should be kept free from
excessive smoke, dust, high temperature,
and vibration.
7
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TG37xx38xxBX(e).book Page 8 Wednesday, June 8, 2011 2:08 PM
Important Information
L The product should not be exposed to direct
sunlight.
Information on Disposal in other
Countries outside the European
Union
L Do not place heavy objects on top of the
product.
L When you leave the product unused for a
long period of time, unplug the product from
the power outlet.
L The product should be kept away from heat
sources such as heaters, kitchen stoves,
etc. It should not be placed in rooms where
the temperature is less than 0 °C or greater
than 40 °C. Damp basements should also
be avoided.
L The maximum calling distance may be
shortened when the product is used in the
following places: Near obstacles such as
hills, tunnels, underground, near metal
objects such as wire fences, etc.
These symbols are only valid in the European
Union. If you wish to discard these items,
please contact your local authorities or dealer
and ask for the correct method of disposal.
Specifications
■ Frequency range:
L Operating the product near electrical
appliances may cause interference. Move
away from the electrical appliances.
2.40 GHz to 2.48 GHz
■ RF transmission power:
125 mW (max.)
Routine care
■ Power source:
L Wipe the outer surface of the product
100-240 V AC, 50/60 Hz*1
220-240 V AC, 50/60 Hz*2
with a soft moist cloth.
L Do not use benzine, thinner, or any
abrasive powder.
■ Power consumption:
Base unit*3
:
Standby: Approx. 1.0 W
Maximum: Approx. 3.0 W
Base unit*4
Standby: Approx. 1.0 W
Maximum: Approx. 4.0 W
Charger:
Standby: Approx. 0.1 W
Maximum: Approx. 2.0 W
:
Other information
CAUTION: Risk of explosion if battery is
replaced by an incorrect type. Dispose of used
batteries according to the instructions.
■ Operating conditions:
0 °C – 40 °C, 20 % – 80 % relative air
humidity (dry)
Notice for product disposal, transfer,
or return
L This product can store your private/
confidential information. To protect your
privacy/confidentiality, we recommend that
you erase information such as phonebook
or caller list entries from the memory before
you dispose of, transfer, or return the
product.
*1 KX-TG3711/KX-TG3712/KX-TG3721/
KX-TG3722/KX-TG3811/KX-TG3821/
KX-TG3822
*2 KX-TG3719
Note:
L Design and specifications are subject to
change without notice.
L The illustrations in these instructions may
vary slightly from the actual product.
8
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TG37xx38xxBX(e).book Page 9 Wednesday, June 8, 2011 2:08 PM
Getting Started
Hook
Setting up
“Click”
Connections
Note:
L Use only the supplied Panasonic AC
adaptor.
Hooks
*1 PNLV226BX: KX-TG3711BX/
KX-TG3712BX/KX-TG3721BX/
KX-TG3722BX/KX-TG3811BX/
KX-TG3821BX/KX-TG3811JX/
KX-TG3821JX/KX-TG3822JX
PNLV226BX or PNLV226SX:
KX-TG3711SX/KX-TG3712SX/
KX-TG3721SX/KX-TG3722SX/
KX-TG3811SX/KX-TG3821SX
*2 PNLV226E: KX-TG3719BX
*3 DSL/ADSL filter (not supplied) is required if
you have DSL/ADSL service.
Press plug
firmly.
1
*
(100-240 V AC, 50/60 Hz)
“Click”
To single-line
telephone jack
3
*
DSL/ADSL filter
Hook
“Click”
Correct
Wrong
Hooks
Press plug
firmly.
1
*
(100-240 V AC, 50/60 Hz)
2
*
(220-240 V AC, 50/60 Hz)
“Click”
To single-line
telephone jack
3
*
DSL/ADSL filter
Correct
Wrong
9
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TG37xx38xxBX(e).book Page 10 Wednesday, June 8, 2011 2:08 PM
Getting Started
■ Base unit (KX-TG3811/KX-TG3821
series: page 4)
L Confirm correct polarities (S, T).
Press plug firmly.
“Click”
Hooks
1
Rechargeable Ni-MH ONLY
*
(100-240 V AC, 50/60 Hz)
“Click”
To single-line
telephone jack
3
*
DSL/ADSL filter
Correct
Wrong
When the language selection or the date
Battery charging
Charge for about 7 hours.
■ Charger
L When the batteries are fully charged, the
charge indicator goes off and “Fully
charged” is displayed.
Confirm “Charging” is displayed.
Charge indicator
Hooks
(100-240 V AC,
1
50/60 Hz)
*
Battery installation
L USE ONLY Ni-MH batteries AAA (R03)
size.
L Do NOT use Alkaline/Manganese/Ni-Cd
batteries.
Model shown is KX-TG3712.
10
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TG37xx38xxBX(e).book Page 11 Wednesday, June 8, 2011 2:08 PM
Getting Started
L Clean the charge contacts of the handset,
base unit, and charger with a soft and dry
cloth once a month. Before cleaning the
unit, disconnect from power outlets and any
telephone line cords. Clean more often if
the unit is exposed to grease, dust, or high
humidity.
Confirm "Charging" is displayed.
Charge indicator
Battery level
OR
Icon
&
Battery level
High
c
Medium
d
Low
0d4
Needs charging.
Panasonic Ni-MH battery
performance (supplied batteries)
Model shown is KX-TG3811.
Operation
Operating time
10 hours max.
6 days max.
In continuous use
Note when setting up
Not in use
(standby)
Note for connections
L The AC adaptor must remain connected at
all times. (It is normal for the adaptor to feel
warm during use.)
Note:
L Actual battery performance depends on
usage and ambient environment.
L The AC adaptor should be connected to a
vertically oriented or floor-mounted AC
outlet. Do not connect the AC adaptor to a
ceiling-mounted AC outlet, as the weight of
the adaptor may cause it to become
disconnected.
L Even after the batteries are fully charged,
the handset can be left on the base unit or
charger without any ill effect on the
batteries.
L The battery level may not be displayed
correctly after you replace the batteries. In
this case, place the handset on the base
unit or charger and let it charge for at least 7
hours.
Note for battery installation
L Use the supplied rechargeable batteries.
For replacement, we recommend using the
Panasonic rechargeable batteries noted on
L Wipe the battery ends (S, T) with a dry
cloth.
L Avoid touching the battery ends (S, T) or
the unit contacts.
Note for battery charging
L It is normal for the handset to feel warm
during charging.
11
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TG37xx38xxBX(e).book Page 12 Wednesday, June 8, 2011 2:08 PM
Getting Started
D
E
{C} (TALK)
{s} (SP-PHONE: Speakerphone)
Controls
F Dial keypad (*: TONE)
G Receiver
Handset (KX-TG3711/KX-TG3721
H Display
I
J
{OFF}
{FLASH} {CALL WAIT}
series: page 3)
■ KX-TGA371BX/KX-TGA371SX
Important:
L Arabic/Persian characters are not printed
on KX-TGA371SX handset dial keypads.
K Microphone
L Charge contacts
■ Control type
A Soft keys
The handset features 3 soft keys. By
pressing a soft key, you can select the
feature shown directly above it on the
display.
A
G
B Navigator key
–
{^}, {V}, {3}, or {4}: Scroll through
various lists and items.
H
–
? VOL. (Volume: {^} or {V}): Adjust the
receiver or speaker volume while talking.
{3} CID (Caller ID): View the caller list.
{4} REDIAL: View the redial list.
B
C
–
–
I
J
D
E
F
K
L
A
B
A Charge indicator
Ringer indicator
B Secure grip
L Secure grip offers support when you
cradle the handset between your
shoulder and ear.
C Speaker
12
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TG37xx38xxBX(e).book Page 13 Wednesday, June 8, 2011 2:08 PM
Getting Started
E
{s} (SP-PHONE: Speakerphone)
Handset (KX-TG3811/KX-TG3821
series: page 4)
F Headset jack
G Dial keypad (*: TONE)
H Receiver
■ KX-TGA381BX/KX-TGA381JX/
I Display
KX-TGA381SX
J
K
{OFF}
{FLASH} {CALL WAIT}
Important:
L Arabic/Persian characters are not printed
on KX-TGA381SX handset dial keypads.
L Microphone
M Charge contacts
A
■ Control type
A Soft keys
H
The handset features 3 soft keys. By
pressing a soft key, you can select the
feature shown directly above it on the
display.
I
B Navigator key
–
{^}, {V}, {3}, or {4}: Scroll through
various lists and items.
B
C
J
K
–
? VOL. (Volume: {^} or {V}): Adjust the
receiver or speaker volume while talking.
{3} CID (Caller ID): View the caller list.
{4} REDIAL: View the redial list.
D
–
–
E
Base unit
F
G
A
B
L
M
A
B
A Charge contacts
A Charge indicator
B
{x} (LOCATOR)
Ringer indicator
B Secure grip
L Secure grip offers support when you
cradle the handset between your
shoulder and ear.
C Speaker
D {C} (TALK)
13
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TG37xx38xxBX(e).book Page 14 Wednesday, June 8, 2011 2:08 PM
Getting Started
A
B
C
A
D
A
B
C
D
E
F
G
H
I
A Charge contacts
B Speaker
C Message counter
D {ERASE}
E {■} (STOP)
E F G H
I
J K L M
N
F {+}/{-} (Volume up/down)
A Charge contacts
B Speaker
C Display
{7}/{8} (Repeat/Skip)
G {6} (PLAY)
Message indicator
H {LOCATOR}
I {ANSWER ON/OFF}
ANSWER ON/OFF indicator
D
E
F
G
H
{LOCATOR} {INTERCOM}
{FLASH} {CALL WAIT}
{PAUSE} {DIAL LOCK}
{CONF} (Conference)
{EDIT} {DISPLAY}
I Dial keypad (*: TONE)
J Microphone
K
{SP-PHONE} (Speakerphone)
SP-PHONE indicator
{MUTE} {ERASE}
L
M
{HOLD} {EXIT}
*1 The base unit has an unremovable bracket
for desk or wall mounting. To mount on a
■ Control type
A Navigator key
–
{^}, {V}, {3}, or {4}: Scroll through
various lists and items.
–
{^} or {V} (Volume): Adjust the speaker
volume while talking.
–
–
{3} CID (Caller ID): View the caller list.
{4} REDIAL: View the redial list.
14
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TG37xx38xxBX(e).book Page 15 Wednesday, June 8, 2011 2:08 PM
Getting Started
■ Control type
A Navigator key
D
F
–
{^}, {V}, {3}, or {4}: Scroll through
various lists and items.
A
G
H
–
{^} or {V} (Volume): Adjust the speaker
volume while talking.
E
–
–
–
{3} CID (Caller ID): View the caller list.
{4} REDIAL: View the redial list.
{7}/{8}: Repeat/skip messages
during playback.
A
B
C
Belt clip
Available for:
KX-TG3811/KX-TG3821 series: page 4
■ To attach
■ To remove
I J K L
M
N O P Q
R
A Charge contacts
B Speaker
C Display
D {ERASE} {CLEAR}
E {■} (STOP) {EXIT}
F {ANSWER ON/OFF}
Display
ANSWER ON/OFF indicator
G {6} (PLAY)
Message indicator
Handset display items
H {LOCATOR} {INTERCOM}
I {FLASH} {CALL WAIT}
J {PAUSE} {DIAL LOCK}
K {CONF} (Conference)
L {EDIT} {DISPLAY}
M Dial keypad (*: TONE)
N Microphone
O {SP-PHONE} (Speakerphone)
SP-PHONE indicator
P {MUTE}
Item
w
Meaning
Within base unit range
Out of base unit range
Paging, intercom mode*1
_
x
C
The line is in use.
L When flashing:
The call is put on hold.
L When flashing rapidly:
An incoming call is now
being received.
Q {HOLD}
*1 The base unit has an unremovable bracket
for desk or wall mounting. To mount on a
k
The LCD and key backlight
15
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TG37xx38xxBX(e).book Page 16 Wednesday, June 8, 2011 2:08 PM
Getting Started
Item
Meaning
Answering system is on.*2
Base unit display items
u
Item
Meaning
d
Answering system
answers calls with a
greeting message and
caller messages are not
- -
Answering system
answers calls with a
greeting message and
caller messages are not
recorded. (“Selecting
6
s
Speakerphone is on. (page
Item
Meaning
w
d
Answering system
answers calls with a
greeting message and
caller messages are not
~
Ringer volume is off. (page
3
Night mode is on. (page
Privacy mode is on.*1
v
w
E
Battery level
~
Ringer volume is off. (page
19)
&
$
!
Privacy mode is on. (page
30)
s
Clarity booster is on. (page
6
New voice mail message
6
New voice mail message
In use
Answering system is being
used by a handset.*1
In use
Answering system is being
used by:
Line in
use
Someone is using the line.
*2 Voice mail subscribers only
Line in
use
Someone is using the
line.*1
*1 KX-TG3712, KX-TG3722, KX-TG3811/
KX-TG3821 series (page 4)
*3 Voice mail subscribers only
*4 KX-TG3722/KX-TG3822
Initial settings
■ Direct command code:
Programmable settings can be accessed by
pressing {MENU}, y and then the
corresponding code on the dial keypad
Example: Press {MENU}y1z1.
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Getting Started
■ Symbol meaning:
Date and time
Important:
L When you install the batteries for the first
time, the handset may prompt you to set
date and time. First press {OK}, then
proceed to step 2.
Symbol
Meaning
Y
Perform with the
handset.
_
Perform with the base
unit.
1
2
{MENU}y1z1
Example:
{r}: “Off”
Press {V} or {^} to
select the words in
quotations.
Enter the current date, month, and year
by selecting 2 digits for each. s {OK}
Example: 15 July, 2011
Important:
15 z7 11
L When you install the batteries for the first
time, the handset may prompt you to set
display language and date and time.
3
Enter the current hour and minute (24-
hour clock format) by selecting 2 digits for
each.
Example: 15:30
15 3z
4
Note:
{OK} s {OFF}
L The order in which you enter the date differs
according to the selected display language.
Example:
Arabic/Persian: Year/Month/Date
English: Date/Month/Year
Display language
Available for:
KX-TG3711BX/KX-TG3712BX/
KX-TG3719BX/KX-TG3721BX/
KX-TG3722BX/KX-TG3811BX/
KX-TG3821BX/KX-TG3811JX/
KX-TG3821JX/KX-TG3822JX
L The date and time may be incorrect after a
power failure. In this case, set the date and
time again.
You can select “English”, “
”, or
Dialing mode
If you cannot make calls, change this setting
according to your telephone line service. The
default setting is “Tone”.
“
” as the display language. The default
setting is “English”.
Y Handset
“Tone”: For tone dial service.
“Pulse”: For rotary/pulse dial service.
1
2
{MENU}y11z
1
2
3
{MENU}y12z
{r}: Select your desired language. s
{OK}
{r}: Select the desired setting.
{OK} s {OFF}
3
{OFF}
1
2
3
{DISPLAY}
{r}: “Language” s {4}
{r}: Select your desired language. s
{4}
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Making/Answering Calls
Using the base unit _
Making calls
Available for:
KX-TG3811/KX-TG3821 series: page 4
Using the handset Y
1
2
3
Dial the phone number.
1
Lift the handset and dial the phone
number.
L To correct a digit, press {CLEAR}.
{SP-PHONE}
When the other party answers, speak into
the microphone.
L Speak alternately with the other party.
2
3
Press {C} or {CALL}.
When you finish talking, press {OFF} or
place the handset on the base unit or
charger.
4
When you finish talking, press {SP-
PHONE}.
Note:
Using the speakerphone
L For best performance, use the
speakerphone in a quiet environment.
L While on a call, you can switch from the
base unit to the handset:
– Press {C} on the handset, then press
{SP-PHONE} on the base unit with the
1
Dial the phone number and press {s}.
L Speak alternately with the other party.
2
Note:
When you finish talking, press {OFF}.
L For best performance, use the
speakerphone in a quiet environment.
L To switch back to the receiver, press
{s}/{C}.
– If the handset is on the base unit, simply
lift it.
Adjusting the speaker volume
Press {^} or {V} repeatedly while talking.
Adjusting the receiver or speaker
volume
Press {^} or {V} repeatedly while talking.
Making a call using the redial list
The last 10 phone numbers dialed are stored
in the redial list (each 48 digits max.).
Making a call using the redial list
The last 10 phone numbers dialed are stored
in the redial list (each 24 digits max.).
1
2
3
{4} REDIAL
{r}: Select the desired phone number.
{SP-PHONE}
1
2
3
{REDIAL} or {4} REDIAL
{r}: Select the desired phone number.
{C}
Erasing a number in the redial list
1
2
{4} REDIAL
Erasing a number in the redial list
{r}: Select the desired phone number.
s {ERASE}
1
2
{REDIAL} or {4} REDIAL
{r}: Select the desired phone number.
s {ERASE}
3
4
{r}: “Yes” s {4}
{EXIT}
3
4
{r}: “Yes” s {OK}
{OFF}
Pause (for PBX/long distance
service users)
A pause is sometimes required when making
calls using a PBX or long distance service.
When storing a calling card access number
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Making/Answering Calls
and/or PIN in the phonebook, a pause is also
Example: If you need to dial the line access
number “9” when making outside calls with a
PBX:
■ Programming the volume beforehand:
1
2
3
{MENU}y16z
{r}: Select the desired volume.
{OK} s {OFF}
Y Handset
Temporary handset ringer off
While the handset is ringing for a call, you can
turn the ringer off temporarily by pressing {~}.
1
2
9 s {PAUSE}
Dial the phone number. s {C}
Using the base unit _
Available for:
KX-TG3811/KX-TG3821 series: page 4
1
2
9 s {PAUSE}
When a call is being received, the SP-PHONE
indicator flashes rapidly.
Dial the phone number. s {SP-PHONE}
Note for handset and base unit:
1
2
3
Press {SP-PHONE} when the unit rings.
L A 3.5 second pause is inserted each time
{PAUSE} is pressed. Repeat as needed to
create longer pauses.
Speak into the microphone.
When you finish talking, press {SP-
PHONE}.
Adjusting the base unit ringer volume
Press {^} or {V} repeatedly to select the
desired volume.
Answering calls
L To turn the ringer off, press and hold {V}
Using the handset Y
When a call is being received, the ringer
indicator flashes rapidly.
until the unit beeps.
Note:
L Even when the ringer volume is set to off,
the base unit still rings for intercom calls
1
Lift the handset and press {C} or {s}
when the unit rings.
L You can also answer the call by
pressing any dial key from z to 9, *,
or y. (Any key answer feature)
2
When you finish talking, press {OFF} or
place the handset on the base unit or
charger.
Auto talk
You can answer calls simply by lifting the
handset off the base unit or charger. You do
not need to press {C}. To turn this feature on,
see page 29.
Adjusting the handset ringer volume
■ While the handset is ringing for an
incoming call:
Press {^} or {V} repeatedly to select the
desired volume.
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Making/Answering Calls
L {MUTE} flashes.
2
To return to the conversation, press
{MUTE} again.
Useful features during a
call
Note:
L {MUTE} is a soft key visible on the handset
display during a call.
Hold
This feature allows you to put an outside call
on hold.
Y Handset
1
Press {MUTE} during conversation.
L The SP-PHONE indicator flashes.
1
2
3
Press {MENU} during an outside call.
{r}: “Hold” s {OK}
2
To return to the conversation, press
{MUTE} again.
To release hold, press {C}.
L Another handset user can take the call
by pressing {C}. (KX-TG3712/
KX-TG3722/KX-TG3822)
L The base unit user can take the call by
pressing {SP-PHONE}. (KX-TG3811/
KX-TG3821 series: page 4)
Flash
{FLASH} allows you to use the special
features of your host PBX such as transferring
an extension call, or accessing optional
telephone services.
1
2
Press {HOLD} during an outside call.
Note:
To release hold, press {SP-PHONE}.
L A handset user can take the call by
pressing {C}.
For call waiting or Call Waiting
Caller ID service users
To use call waiting or Call Waiting Caller ID,
you must first subscribe with your service
provider/telephone company.
This feature allows you to receive calls while
you are already talking on the phone. If you
receive a call while on the phone, you will hear
a call waiting tone.
Note for handset and base unit:
L If a call is kept on hold for more than 9
minutes, an alarm tone starts to sound and
the ringer indicator on the handset flashes
rapidly. After 1 additional minute on hold,
the call is disconnected.
L If another phone is connected to the same
line, you can also take the call by lifting its
handset.
L While an outside call is on hold, the SP-
PHONE indicator on the base unit flashes.
(KX-TG3811/KX-TG3821 series: page 4)
If you subscribe to both Caller ID and Call
Waiting with Caller ID services, the 2nd
caller’s information is displayed on the
handset or base unit that is in use after you
hear the call waiting tone.
Mute
While mute is turned on, you can hear the
other party, but the other party cannot hear
you.
1
Press {CALL WAIT} to answer the 2nd
call.
Y Handset
1
Press {MUTE} during conversation.
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Making/Answering Calls
2
To switch between calls, press {CALL
WAIT}.
emphasize existing line noise. If it becomes
difficult to hear, turn this feature off.
L This feature is not available while using the
Note:
speakerphone.
L Please contact your service provider/
telephone company for details and
availability of this service in your area.
Call share
Available for:
KX-TG3712, KX-TG3722, KX-TG3811/
Temporary tone dialing (for
rotary/pulse service users)
You can temporarily switch the dialing mode to
tone when you need to access touch-tone
services (for example, answering services,
telephone banking services, etc.).
You can join an existing outside call.
Y Handset
To join the conversation, press {C} when the
other unit is on an outside call.
Press * (TONE) before entering access
numbers which require tone dialing.
To join the conversation, press {SP-PHONE}
when the handset is on an outside call.
Note for handset and base unit:
L To prevent other users from joining your
conversations with outside callers, turn the
Handset clarity booster
This feature can improve sound clarity when
the handset is used in an area where there
may be interference. During an outside call,
this feature is turned on automatically when
necessary.
L When this feature is turned on, s is
displayed.
L While this feature is turned on, the battery
Dial lock
This feature prohibits making outside calls.
The default setting is off.
Important:
Handset equalizer
This feature clarifies the voice of the person
you are talking to, producing a more natural-
sounding voice that is easier to hear and
understand.
L When dial lock is turned on, only phone
numbers stored in the phonebook as
emergency numbers (numbers stored
with a y at the beginning of the name)
can be dialed using the phonebook
(page 24). We recommend storing
emergency numbers in the phonebook
before using this feature.
1
2
3
4
Press {MENU} while talking.
{r}: “Equalizer” s {OK}
{r}: Select the desired setting.
Press {OK} to exit.
L When dial lock is turned on, you cannot
store, edit, or erase entries in the
phonebook.
Note:
L When this feature is turned on, 6 is
displayed while talking.
L Depending on the condition and quality of
your telephone line, this feature may
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Making/Answering Calls
Important:
Turning dial lock on
L If a handset is not placed on the base unit
when a power failure occurs, “Base no
power Press OFF” is displayed. After
pressing {OFF} on the handset, place it on
the base unit to start power back-up mode.
L Power back-up mode will not work if the
battery level of the power supplying
handset is d or 0d4.
L Do not lift the power supplying handset from
the base unit during power back-up mode.
1
2
Proceed with the operation for your unit.
Handset: {MENU}y251
Base unit: {DIAL LOCK}
Enter a 4-digit password.
L This password is required when
turning dial lock off. We recommend
writing the password down.
L Do not touch the handset’s charge contacts
during power back-up mode.
L If the battery level is low, the unit will not
work sufficiently during power back-up
mode. In addition, in case handset battery
power runs out, we recommend connecting
a corded-type telephone (without AC
adaptor) to the same telephone line or to
the same telephone line jack using a T-
adaptor.
3
Proceed with the operation for your unit.
Handset: {OK} 2 times s {OFF}
Base unit: {4} 2 times
Note:
L If dial lock is turned on, w is displayed.
Turning dial lock off
Panasonic Ni-MH battery
performance (supplied batteries)
during power back-up mode
When the batteries are fully charged,
operating time of the handset in power back-
up mode varies depending on usage.
– Continuous use of the handset in power
back-up mode: 2 hours max.
– Continuous use of the handset other than a
handset in power back-up mode: 3 hours
max.
– Not in use in power back-up mode: 3 hours
max.
1
Proceed with the operation for your unit.
Handset: {MENU}y251
Base unit: {DIAL LOCK}
Enter the same password that was
entered when dial lock was turned on.
2
3
Proceed with the operation for your unit.
Handset: {OK} 2 times s {OFF}
Base unit: {4} 2 times
Note:
Note:
L Actual battery performance depends on
usage and ambient environment.
Making calls during a power
failure
Power back-up operation
When a power failure occurs, the charged
handset temporarily supplies power to the
base unit (power back-up mode). This allows
you to make and receive calls using a handset
during a power failure. The base unit will not
perform any other functions. You can program
“Power Failure” and the default setting is
■ When only 1 handset is registered:
1
Lift the handset and dial the phone
number.
2
Within 1 minute, place the handset on
the base unit.
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Making/Answering Calls
L Wait until speakerphone is turned
on automatically and the call is
made.
Making a call using the handset
phonebook
3
When the other party answers the call,
keep the handset on the base unit and
talk using the speakerphone.
■ When only 1 handset is registered:
1
2
3
4
Lift the handset.
{C}
{r}: Select the desired entry.
Within 1 minute, place the handset on
the base unit.
4
Note:
When you finish talking, press {OFF}.
the base unit within 1 minute, the power
back-up mode turns off. In this case, press
{OFF} on the handset and dial the phone
number. Then try again from step 2.
L Wait until speakerphone is turned
on automatically and the call is
made.
■ When 2 or more handsets are registered:
You should leave one handset on the base
unit for supplying the power, and use
another handset for making calls. For the
operation, please see “Finding and calling
■ When 2 or more handsets are registered:
You should leave one handset on the base
unit for supplying the power, and use
another handset for making calls. For the
operation, please see “Making calls”, page
Note:
Answering calls during a power
failure
L During a call with the handset placed on the
base unit (power back-up mode), the call
may be disconnected if you touch the
handset. In such case, try to call back.
L The range of the base unit is limited during
a power failure. Please use the handset
close to the base unit.
■ When only 1 handset is registered:
1
When the unit rings, keep the handset
on the base unit and press {C} or
{s}.
L Speakerphone is turned on.
2
When you finish talking, press {OFF}.
Making a call using the redial list
■ When 2 or more handsets are registered:
When the unit rings, use a handset which is
not supplying power to the base unit. For
the operation, please see “Answering calls”,
L Do not use or lift the handset which is
placed on the base unit during power
back-up mode.
■ When only 1 handset is registered:
1
2
3
4
Lift the handset.
{REDIAL} or {4} REDIAL
{r}: Select the desired phone number.
Within 1 minute, place the handset on
the base unit.
L Wait until speakerphone is turned
on automatically and the call is
made.
Note:
L During a call with the handset placed on the
base unit (power back-up mode), the call
may be disconnected if you touch the
handset. In such case, try to call back.
L The range of the base unit is limited during
a power failure. Please use the handset
close to the base unit.
■ When 2 or more handsets are registered:
You should leave one handset on the base
unit for supplying the power, and use
another handset for making calls. For the
operation, please see “Making a call using
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Phonebook
Key
Character
1
&
–
’
(
)
;
,
Handset phonebook
The phonebook allows you to make calls
without having to dial manually. You can add
100 names and phone numbers.
.
/
1
2
2
3
3
4
4
5
5
6
6
S
s
8
8
Z
z
2
3
4
5
6
7
8
9
A
a
B
b
E
e
H
h
K
k
C
c
F
f
D
d
Adding entries
1
2
{C} s {ADD}
G
g
I
Enter the party’s name (16 characters
max.). s {OK}
i
J
L
l
3
Enter the party’s phone number (24 digits
max.). s {OK} 2 times
j
L To add other entries, repeat from step
M
m
P
p
N
n
Q
q
U
u
X
x
O
o
R
r
4
{OFF}
7
7
Note:
Available for:
T
t
V
v
Y
y
KX-TG3711BX/KX-TG3712BX/
KX-TG3719BX/KX-TG3721BX/
KX-TG3722BX/KX-TG3811BX/
KX-TG3821BX/KX-TG3811JX/
KX-TG3821JX/KX-TG3822JX
W
w
9
9
z
y
0
#
L To enter another character that is located
on the same dial key, first press {4} to
move the cursor to the next space.
L If you do not press any dial key within 5
seconds after entering a character, the
character is fixed and the cursor moves to
the next space.
To store emergency numbers
Emergency numbers are numbers stored in
the phonebook that can be dialed using the
phonebook even when dial lock is turned on
(page 21).
To store a number as an emergency number,
add y at the beginning of the name (see
L
in the above table represents a single
space.
Erasing the character or number
Character table for entering
names
Press {3} or {4}. s {CLEAR}
L Press and hold {CLEAR} to erase all
characters or numbers.
Available for:
KX-TG3711SX/KX-TG3712SX/
KX-TG3721SX/KX-TG3722SX/
KX-TG3811SX/KX-TG3821SX
Finding and calling from a
phonebook entry
While entering characters, you can switch
between uppercase and lowercase by
pressing * (A→a).
Scrolling through all entries
1
{C}
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Phonebook
2
3
{r}: Select the desired entry.
Erasing entries
Erasing an entry
L You can scroll through the phonebook
entry by pressing and holding {V} or
{^}.
{C}
1
2
{ERASE} s {r}: “Yes” s {OK} s
{OFF}
Searching by first character
1
2
{C}
Press the dial key (z to 9, or y) which
contains the character you are searching
L Press the same dial key repeatedly to
display the first entry corresponding to
each character located on that dial
key.
Erasing all entries
1
2
3
4
{C} s {MENU}
{r}: “Erase All” s {OK}
{r}: “Yes” s {OK}
{r}: “Yes” s {OK} s {OFF}
L If there is no entry corresponding to
the character you selected, the next
entry is displayed.
Chain dial
This feature allows you to dial phone numbers
in the phonebook while you are on a call. This
feature can be used, for example, to dial a
calling card access number or bank account
PIN that you have stored in the phonebook,
without having to dial manually.
3
4
{r}: Scroll through the phonebook if
necessary.
{C}
Note:
1
2
3
4
During an outside call, press {MENU}.
{r}: “Phonebook” s {OK}
Available for:
KX-TG3711BX/KX-TG3712BX/
KX-TG3719BX/KX-TG3721BX/
KX-TG3722BX/KX-TG3811BX/
KX-TG3821BX/KX-TG3811JX/
KX-TG3821JX/KX-TG3822JX
{r}: Select the desired entry.
Press {CALL} to dial the number.
Note:
L When storing a calling card access number
and your PIN in the phonebook as one
phonebook entry, press {PAUSE} to add
pauses after the number and PIN as
entry mode if necessary:
{SEARCH} s {r}: Select the character
entry mode. s {OK}
L If you have rotary/pulse service, you need
to press * (TONE) before pressing
mode temporarily to tone. When adding
entries to the phonebook, we recommend
adding * (TONE) to the beginning of
phone numbers you wish to chain dial
Editing entries
1
{MENU}
2
3
{r}: “Edit” s {OK}
Edit the name if necessary (16 characters
4
Edit the phone number if necessary (24
digits max.). s {OK} 2 times s {OFF}
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Phonebook
Copying phonebook
entries
Available for:
KX-TG3712/KX-TG3722/KX-TG3822
You can copy phonebook entries between 2
handsets.*1
*1 Panasonic compatible handset
Copying an entry
1
{MENU}
2
3
{r}: “Copy” s {OK}
{r}: Select the handset you want to send
the phonebook entry to. s {OK}
L When an entry has been copied,
“Completed” is displayed.
L To continue copying another entry:
{r}: “Yes” s {OK} s {r}: Select
the desired entry. s {OK}
4
{OFF}
Copying all entries
1
2
3
{C} s {MENU}
{r}: “Copy All” s {OK}
{r}: Select the handset you want to send
the phonebook entry to. s {OK}
L When all entries have been copied,
“Completed” is displayed.
4
{OFF}
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Programming
Programmable settings
You can customize the unit by programming the following features using the handset.
To access the features, there are 2 methods.
■ Scrolling through the display menus
1
2
3
4
{MENU}
Press {V} or {^} to select the desired main menu. s {OK}
Press {V} or {^} to select the desired item from the next sub-menus. s {OK}
Press {V} or {^} to select the desired setting. s {OK}
L This step may vary depending on the feature being programmed.
L To exit the operation, press {OFF}.
■ Using the direct command code
1
{MENU} s Enter the desired code.
Example: Press {MENU}y1z1.
2
Select the desired setting. s {OK}
L This step may vary depending on the feature being programmed.
L To exit the operation, press {OFF}.
Note:
L In the following table, < > indicates the default settings.
L In the following table, + indicates the reference page number.
L Display menu order and sub-menu may vary depending on your model.
Display the menu tree and direct command code table
Main menu: \ “Caller List”
Operation
Code
#213
+
Viewing the caller list.
Sub-menu 1
Sub-menu 2
Setting
Code
#323
#324
#325
#302
+
Play New Msg.
Play All Msg.
Erase All Msg.*2
Greeting
–
–
–
–
–
–
–
Start REC*2
(Record greeting)
Play Greeting
Default*2
–
–
#303
#304
(Reset to pre-recorded
greeting)
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Programming
Sub-menu 1
Sub-menu 2
Number of Rings*2
Setting
Code
#211
+
Settings
2–7: 2-7 Rings
<4 Rings>
0: Toll Saver
Recording Time*2
1: 1 Minute
#305
3: <3 Minutes>
Remote Code*2
<111>
#306
#310
#327
#328
Call Screening
1: <On> 0: Off
Answer On*2
Answer Off*2
–
–
–
–
Main menu: e “Time Settings”
Sub-menu 1
Set Date/Time*2
Alarm
Sub-menu 2
Setting
Code
#101
#720
+
–
–
–
1: Once
2: Daily
0: <Off>
Time
–
1: Caller ID
0: <Manual>
#226
–
Operation
Code
#274
+
Paging the desired unit.
Main menu: d “Ringer Setup”
Sub-menu 1
Sub-menu 2
Handset*6
Settings
Code
#160
+
Ringer Volume
0–6: Off–6 <6>
0–6: Off–6 <1>
<Ringtone 1>
–
#*160
#161
–
–
(Handset)
Night Mode
On/Off
1: On0: <Off>
#238
#237
#239
Start/End
Ring Delay
<23:00/06:00>
1: 30 sec.
2: <60 sec.>
3: 90 sec.
4: 120 sec.
0: No Ringing
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Programming
Main menu: c “Initial Setup”
Sub-menu 1
Sub-menu 2
Setting
Code
#160
+
Ringer Setup
Ringer Volume
0–6: Off–6 <6>
Ringer Volume
0–6: Off–6 <1>
<Ringtone 1>
1: On0: <Off>
<23:00/06:00>
#*160
#161
#238
#237
#239
–
(Handset)
–
Night Mode
– On/Off
Night Mode
– Start/End
Night Mode
1: 30 sec.
2: <60 sec.>
3: 90 sec.
– Ring Delay
4: 120 sec.
0: No Ringing
Time Settings
Set Date/Time*2
Alarm
–
#101
#720
1: Once
2: Daily
0: <Off>
#226
–
0: <Manual>
Handset Name
Caller Barred*2
Display Setup
–
–
–
–
#104
#217
#276
–
LCD & Key
1: <On> 0: Off
Backlight
Contrast*10
1–6: Level 1–6
#145
–
(Display contrast)
<3>
Keytones*11
–
–
–
–
1: <On> 0: Off
#165
#255
#251
#200
–
Dial Lock*2
Auto Talk*13
–
–
1: On0: <Off>
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Programming
Sub-menu 1
Sub-menu 2
Dial Mode*2
Setting
Code
#120
+
Line Setup
1: Pulse
2: <Tone>
0: 900 msec.
1: <700 msec.>
2: 600 msec.
3: 400 msec.
4: 300 msec.
5: 250 msec.
*: 200 msec.
#: 160 msec.
6: 110 msec.
7: 100 msec.
8: 90 msec.
#121
9: 80 msec.
Register
–
1: On0: <Off>
#194
#130
#131
#152
#110
–
Register H.set
Cancel Register*3
–
–
Power Failure
Language*12
–
–
1: <Auto> 0: Off
1: <English>
2:
3:
*2 If you program these settings using one of the handsets, you do not need to program the same
item using another handset. (KX-TG3712/KX-TG3722/KX-TG3822)
*3 This menu is not displayed when scrolling through the display menus. It is only available in
direct command code.
*4 If the Caller ID time and date display service is available in your area, this feature allows the
unit to automatically adjust the date and time each time caller information including date and
time is received.
To turn this feature on, select “Caller ID”. To turn this feature off, select “Manual”. (Caller
*6 Ringer volume cannot be turned off for alarm, intercom calls, and paging.
*8 If you select one of the melody ringer tones, the ringer tone continues to play for several
seconds even if the caller has already hung up. You may either hear a dial tone or no one on
the line when you answer the call.
*9 The preset melodies in this product are used with permission of © 2011 Copyrights Vision Inc.
*10KX-TG3811/KX-TG3821 series base unit
You can adjust the contrast of the base unit display by performing the following operation.
{DISPLAY} s {r}: “Contrast” s {4} s {r}: Select the desired setting. s {4}
*11Turn this feature off if you prefer not to hear key tones while you are dialing or pressing any
keys, including confirmation tones and error tones.
*12KX-TG3711BX/KX-TG3712BX/KX-TG3719BX/KX-TG3721BX/KX-TG3722BX/
KX-TG3811BX/KX-TG3821BX/KX-TG3811JX/KX-TG3821JX/KX-TG3822JX
*13If you subscribe to a Caller ID service and want to view the caller’s information after lifting up
the handset to answer a call, turn off this feature.
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Programming
*14The flash time depends on your telephone exchange or host PBX. Contact your PBX supplier
if necessary.
*15To prevent other users from joining your conversations with outside callers, turn this feature
on.
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Programming
periods when you do not want to be disturbed,
for example, while sleeping. Night mode can
be set for each handset.
Important:
Special programming
Alarm
17).
An alarm sounds at the set time for 3 minutes
once or daily. Alarm can be set for each
handset.
Important:
17).
L We recommend turning the base unit ringer
night mode on. (KX-TG3721/KX-TG3811/
L If you have set the alarm, the alarm sounds
even if the night mode is turned on.
1
2
{MENU}y72z
{r}: Select the desired alarm option. s
{OK}
Turning night mode on/off
1
2
{MENU}y238
Off
{r}: Select the desired setting. s {OK}
L If you select “Off”, press {OFF} to
exit.
Once
An alarm sounds once at the
set time.
3
4
5
Enter the desired hour and minute you
wish to start this feature. s {OK}
Daily
An alarm sounds daily at the
set time. Go to step 4.
Enter the desired hour and minute you
wish to end this feature.
3
Enter the desired date and month. s
{OK}
{OK} s {OFF}
L When the night mode is set, 3 is
displayed.
4
5
Set the desired time. s {OK}
{r}: Select the desired alarm tone. s
{OK}
L We recommend selecting a different
ringer tone from the one used for
outside calls.
Changing the start and end time
1
2
{MENU}y237
6
{OK} s {OFF}
L When the alarm is set, E is displayed.
Note:
Setting the ring delay
L The order in which you enter the date differs
according to the selected display language.
Example:
Arabic/Persian: Month/Date
English: Date/Month
This setting allows the handset to ring during
night mode if the caller waits long enough.
After the selected amount of time passes, the
handset rings. If you select “No Ringing”,
the handset never rings during night mode.
L To stop the alarm, press {OFF} or place the
1
2
{MENU}y239
{r}: Select the desired setting. s {OK}
s {OFF}
handset on the base unit or charger.
L When the handset is in use, the alarm will
not sound until the handset is in standby
mode.
Note:
L When the answering system answers the
call, this feature does not work.
Night mode
Night mode allows you to select a period of
time during which the handset will not ring for
outside calls. This feature is useful for time
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Programming
5
6
{r}: “Yes” s {OK}
{OFF}
Changing the handset name
Each handset can be given a customized
name (“Bob”, “Kitchen”, etc.). This is useful
when you make intercom calls between
handsets. You can also select whether or not
the handset name is displayed in standby
mode. The default setting is “No”. If you select
“Yes” without entering any handset name,
“Handset 1” to “Handset 2” is displayed.
■ By entering phone numbers:
1
2
{MENU}y217 s {ADD}
Enter the phone number (24 digits
max.).
L To erase a digit, press {CLEAR}.
3
{OK} s {OFF}
1
2
{MENU}y1z4
Viewing/editing/erasing bar call
numbers
Enter the desired name (max. 10
characters; see the character table, page
1
2
{MENU}y217
{r}: Select the desired entry.
L To exit, press {OFF}.
3
4
{OK}
3
To edit a number:
{EDIT} s Edit the phone number. s
{OK} s {OFF}
{r}: Select the desired setting. s {OK} 2
times
5
{OFF}
To erase a number:
{ERASE} s {r}: “Yes” s {OK} s
{OFF}
Incoming call barring (Caller ID
subscribers only)
This feature allows the unit to reject calls from
specified phone numbers that you do not want
to answer such as junk calls.
Note:
L When editing, press the desired dial key to
add, {CLEAR} to erase.
When a call is received, the unit does not ring
while the caller is being identified. If the phone
number matches an entry in the call barred list,
the unit sends out a busy tone to the caller, and
then disconnects the call.
Important:
L When the unit receives a call from a number
that is stored in the call barred list, the call is
after the call is disconnected.
Storing unwanted callers
You can store up to 30 phone numbers in the
call barred list.
Important:
L You must store the phone number with an
area code in the call barred list.
■ From the caller list:
1
2
3
4
{3} CID
{r}: Select the entry to be barred.
{SAVE}
{r}: “Caller Barred” s {OK}
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Caller ID Service
– A handset is replaced on the base unit or
charger.
Using Caller ID service
Important:
– Pressing {OFF} on a handset.
– Pressing {EXIT} on the base unit.
L This unit is Caller ID compatible. To use
Caller ID features, you must subscribe to a
Caller ID service. Contact your service
provider/telephone company for details.
Phonebook name display
Y Handset
When caller information is received and it
matches a phone number stored in the
phonebook, the stored name in the phonebook
is displayed and logged in the caller list.
Caller ID features
Note:
L The base unit display shows only caller
information, not the stored name in the
phonebook. (KX-TG3811/KX-TG3821
series: page 4)
When an outside call is being received, the
caller’s phone number is displayed.
Caller information for the last 50 callers is
logged in the caller list from the most recent
call to the oldest.
L If the unit cannot receive caller information,
the following is displayed:
Caller list
Important:
L Only 1 person can access the caller list at a
time.
L Make sure the unit’s date and time setting is
– “Out of Area”: The caller dials from
an area which does not provide a Caller
ID service.
– “Private Caller”: The caller
requests not to send caller information.
L If the unit is connected to a PBX system,
caller information may not be properly
received. Contact your PBX supplier.
L If the name display service is available in
your area, the display shows caller names.
For further information, please contact your
service provider/telephone company.
Viewing the caller list and calling
back
Missed calls
1
2
{3} CID
Press {V} to search from the most recent
call, or {^} to search from the oldest call.
L If D is displayed, not all of the
information is shown. To see the
remaining information, press {4}. To
return to the previous screen, press
{3}.
If a call is not answered, the unit treats it as a
missed call. The display shows “Missed
Call”. This lets you know if you should view
the caller list to see who called while you were
away.
3
Proceed with the operation for your unit.
Handset:
– To call back, press {C}.
– To exit, press {OFF}.
Note:
L Even when there are unviewed missed
calls, “Missed Call” disappears from the
standby display if the following operation is
performed by one of the units:
Base unit:
– To call back, press {SP-PHONE}.
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Caller ID Service
– To exit, press {EXIT}.
Note:
L If the entry has already been viewed or
answered, “Q” is displayed, even if it was
viewed or answered using another unit.
L If you do not want to dial the area code
when making calls from the caller list, you
can store the area code which you want the
3
4
{EDIT} s Add or erase digits to the
beginning of the number as necessary.
L To add a digit, press the desired dial
key.
L To erase a digit, press {CLEAR}.
{C}
1
2
3
{3} CID
Storing an area code to be
deleted automatically
{r}: Select the desired entry.
{EDIT} s Add or erase digits to the
beginning of the number as necessary.
Available for:
KX-TG3711BX/KX-TG3712BX/
KX-TG3719BX/KX-TG3721BX/
KX-TG3722BX/KX-TG3811BX/
KX-TG3821BX/KX-TG3811JX/
KX-TG3821JX/KX-TG3822JX
L To add a digit, press the desired dial
key.
L To erase a digit, press {ERASE}.
4
{SP-PHONE}
Note:
In some situations, phone numbers stored
include area codes. If you do not want to dial
the area code when making calls from the
caller list, you can store the area code which
you want the unit to delete automatically.
Example: You have stored the area code
“123”. If you make a call from the caller list to
the phone number “123-456-7890”, the unit
dials “456-7890”.
L The edited phone number is not saved in
the caller list.
Erasing selected caller
information
Y Handset
1
2
3
{3} CID
1
2
3
{MENU} y255
{r}: Select the desired entry.
Enter your area code (5 digits max.).
{OK} s {OFF}
{ERASE} s {r}: “Yes” s {OK} s
{OFF}
To erase your area code
1
2
{MENU} y255
1
2
3
4
{3} CID
Press and hold {CLEAR} until all digits
erased. s {OK} s {OFF}
{r}: Select the desired entry.
{ERASE} s {r}: “Yes”
{4} s {EXIT}
Editing a caller’s phone number
before calling back
You can edit a phone number in the caller list.
Erasing all caller information
Y Handset
Y Handset
1
2
{3} CID
1
2
{3} CID
{r}: Select the desired entry.
{ERASE} s {r}: “Yes” s {OK} s
{OFF}
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Caller ID Service
1
2
3
{3} CID
{ERASE} s {r}: “Yes”
{4}
Storing caller information to the
phonebook
Y Handset
1
2
3
4
5
{3} CID
{r}: Select the desired entry.
{SAVE}
{r}: “Phonebook” s {OK}
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Answering System
Answering system
Turning the answering
system on/off
Available for:
_ Base unit
The answering system can answer and record
calls for you when you are unavailable to
answer the phone.
Press {ANSWER ON/OFF} to turn on/off the
answering system.
You can also set the unit to play a greeting
message but not to record caller messages by
selecting “Greeting Only” as the recording
Y Handset
1
2
To turn on:
{MENU}y327
To turn off:
Important:
{MENU}y328
L Only 1 person can access the answering
system (listen to messages, record a
greeting message, etc.) at a time.
{OFF}
Note for base unit and handset:
L When the answering system is turned on:
– The ANSWER ON/OFF indicator on the
base unit lights up.
L When callers leave messages, the unit
records the day and time of each message.
Make sure the date and time have been set
– The message counter on the base unit
displays the total number of messages
(old and new). (KX-TG3721 series: page
L Answering system announcements are in
English only.
Memory capacity (including your
greeting message)
–
u is displayed next to the battery icon
on the handset.
The total recording capacity is about 18
minutes. A maximum of 64 messages can be
recorded.
Call screening
While a caller is leaving a message, you can
listen to the call through the unit’s speaker.
Note:
L When message memory becomes full:
– “Messages Full” is shown on the
– The ANSWER ON/OFF indicator on the
base unit flashes rapidly if the answering
system is turned on.
– The message counter on the base unit
flashes if the answering system is turned
– If you use the pre-recorded greeting
message, the unit automatically switches
to another pre-recorded greeting
message asking callers to call again
later.
Y Handset
To adjust the speaker volume, press {^} or {V}
repeatedly. You can answer the call by
pressing {C}. Call screening can be set for
each handset. The default setting is “On”.
1
2
{MENU}y31z
{r}: Select the desired setting. s {OK}
s {OFF}
– If you recorded your own greeting
message, the same message is still
announced to callers even though their
messages are not recorded.
To adjust the speaker volume, press {^} or {V}
repeatedly. You can answer the call by
pressing {SP-PHONE}.
To turn off while screening a call, press {V}
repeatedly until the sounds goes off.
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Answering System
L If you adjust the speaker volume while
listening to messages or having a
conversation, the speaker volume for call
screening is turned on again.
2
{OK} s {OFF}
Playing back the greeting
message
1
2
{MENU}y3z3
{OFF}
Greeting message
When the unit answers a call, a greeting
message is played to callers.
You can use either:
– your own greeting message
– a pre-recorded greeting message
Listening to messages
using the base unit
When new messages have been recorded:
–
{6} on the base unit flashes.
Recording your greeting
message
– “New Message” is displayed. (KX-TG3821
series: page 4)
1
2
3
{MENU}y3z2
Press {6} (PLAY).
L If new messages have been recorded, the
base unit plays back new messages.
L If there are no new messages, the base unit
plays back all messages.
{r}: “Yes” s {OK}
After a beep sounds, hold the handset
about 20 cm away and speak clearly into
the microphone (2 minutes max.).
4
5
Press {STOP} to stop recording.
Operating the answering system
during playback
{OFF}
Using a pre-recorded greeting
message
The unit provides 2 pre-recorded greeting
messages:
– If you erase or do not record your own
greeting message, the unit plays a pre-
recorded greeting asking callers to leave a
message.
set to “Greeting Only”, callers’
Key
Operation
Adjust the speaker
volume
{7}
Repeat message*3
Skip message
{8}
Pause message
To resume playback,
press {6} (PLAY).
messages are not recorded and the unit
plays a different pre-recorded greeting
message asking callers to call again.
{■} (STOP)
Stop playback
{ERASE}
Erase currently playing
message
Resetting to a pre-recorded greeting
message
If you want to use a pre-recorded greeting
message once you record your own greeting
message, you need to erase your own
greeting message.
*3 If pressed within the first 5 seconds of a
message, the previous message is played.
1
{MENU}y3z4
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Answering System
Key
Operation
Calling back (Caller ID
subscribers only)
3
Enter the “Settings”
menu
Available for:
KX-TG3821 series (page 4)
4
Play new messages
Play all messages
5
If caller information was received for the call,
you can call the caller back while listening to a
message.
6
Play greeting message
76
Record greeting
message
Press {SP-PHONE} during playback.
L To edit the number before calling back,
press {EDIT}. Add or erase digits to the
beginning of the number as necessary.
8
Turn answering system
on
Pause message*2
{MENU}
9 or {STOP}
Stop recording
Stop playback
Erasing all messages
Press {ERASE} 2 times while the unit is not in
use.
z
Turn answering system
off
Erase currently playing
message
Listening to messages
using the handset
*5
Erase all messages
*6
Reset to a pre-recorded
greeting message
When new messages have been recorded,
“New Message” is displayed.
*1 If pressed within the first 5 seconds of a
message, the previous message is played.
*2 To resume playback:
{r}: “Play” s {OK}
*3 You can also erase as follows:
{ERASE} s {r}: “Yes” s {OK}
1
To listen to new messages:
{MENU}y323
To listen to all messages:
{MENU}y324
2
When finished, press {OFF}.
Note:
Calling back (Caller ID
subscribers only)
L To switch to the receiver, press {C}.
If caller information is received for the call, you
can call the caller back while listening to a
message.
Operating the answering system
{MENU} s {r}: “Answer System” s
{OK}
1
2
Press {MENU} during playback.
Key
Operation
{r}: “Call Back” s {OK}
{^} or {V}
Adjust the receiver/
speaker volume (during
playback)
Editing the number before calling
back
1 or {3}
Repeat message
(during playback)*1
1
2
3
Press {MENU} during playback.
{r}: “Edit & Call” s {OK}
Edit the number. s {C}
2 or {4}
Skip message (during
playback)
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Answering System
Erasing all messages
Voice guidance
During remote operation, the unit’s voice
guidance starts and prompts you to press 1 to
perform a specific operation, or press 2 to
listen to more available operations.
1
2
{MENU}y325
{r}: “Yes” s {OK} s {OFF}
Note:
L If you do not press any dial keys within 10
seconds after a voice guidance prompt, the
unit disconnects your call.
Remote operation
Using a touch-tone phone, you can call your
phone number from outside and access the
unit to listen to messages or change
Remote commands
answering system settings. The unit’s voice
guidance prompts you to press certain dial
keys to perform different operations.
You can press dial keys to access certain
answering system functions without waiting for
the voice guidance to prompt you.
Key
Operation
Remote access code
1
Repeat message
A 3-digit remote access code must be entered
when operating the answering system
remotely. This code prevents unauthorized
parties from listening to your messages
remotely. The default setting is “111”.
(during playback)*1
2
Skip message
(during playback)
4
5
6
7
9
Play new messages
Play all messages
Important:
L To prevent unauthorized access to this
product, we recommend that you regularly
change the remote code.
Play greeting message
Record greeting message
1
2
{MENU}y3z6
Stop recording
Stop playback
Enter the desired 3-digit remote access
code.
z
Turn answering system off
3
{OK} s {OFF}
*4
Erase currently playing
message
Deactivating remote operation
L The entered remote access code is deleted.
*5
Erase all messages
*6
Reset to a pre-recorded
greeting message (during
greeting message playback)
Using the answering system
remotely
*y
End remote operation
(or hang up)
1
2
3
Dial your phone number from a touch-
tone phone.
*1 If pressed within the first 5 seconds of a
message, the previous message is played.
After the greeting message starts, enter
your remote access code.
Turning on the answering system
remotely
If the answering system is off, you can turn it
on remotely.
Follow the voice guidance prompts as
necessary or control the unit using remote
4
When finished, hang up.
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Answering System
1
2
3
Dial your phone number from a touch-
tone phone.
If your service provider/telephone company
cannot do this:
– Set this unit’s “Number of Rings”
setting so that this unit’s answering
system answers calls before the voice
mail service of your service provider/
telephone company does. It is necessary
to check the number of rings required to
activate the voice mail service provided
by your service provider/telephone
company before changing this setting.
Let the phone ring 15 times.
L A long beep is heard.
Enter your remote access code within 10
seconds after the long beep.
L The greeting message is played back.
L You can either hang up, or enter your
remote access code again and begin
– Change the number of rings of the voice
mail service so that the answering
system can answer the call first. To do
so, contact your service provider/
telephone company.
Answering system settings
Number of rings before the unit
answers a call
You can change the number of times the
phone rings “Number of Rings” before the
unit answers calls. You can select 2 to 7 rings,
or “Toll Saver”.
Caller’s recording time
You can change the maximum message
recording time allowed for each caller. The
default setting is “3 Minutes”.
1
2
{MENU}y3z5
{r}: Select the desired setting. s {OK}
s {OFF}
The default setting is “4 Rings”.
“Toll Saver”: The unit’s answering system
answers at the end of the 2nd ring when new
messages have been recorded, or at the end
of the 5th ring when there are no new
messages. If you call your phone from outside
that there are no new messages when the
phone rings for the 3rd time. You can then
hang up without being charged for the call.
Selecting “Greeting Only”
You can select “Greeting Only” which sets
the unit to announce a greeting message to
callers but not record messages.
Note:
1
2
{MENU}y211
L When you select “Greeting Only”:
– If you do not record your own message,
the unit will play the pre-recorded
greeting-only message asking callers to
call again later.
– If you use your own message, record the
greeting-only message asking callers to
{r}: Select the desired setting. s {OK}
s {OFF}
For voice mail service subscribers
To receive voice mail and use answering
system properly, please note the following:
L To use the voice mail service provided by
your service provider/telephone company
rather than the unit’s answering system,
L To use this unit’s answering system rather
than the voice mail service provided by your
service provider/telephone company,
please contact your service provider/
telephone company to deactivate your
voice mail service.
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Voice Mail Service
Voice mail service
Voice mail is an automatic answering service
offered by your service provider/telephone
company. After you subscribe to this service,
your service provider/telephone company’s
voice mail system answers calls for you when
you are unavailable to answer the phone or
when your line is busy. Messages are
recorded by your service provider/telephone
company, not your telephone. When you have
new messages, 6 is displayed if message
indication service is available. Please contact
your service provider/telephone company for
details of this service.
Important:
L If 6 still remains on the display even after
you have listened to new messages, turn it
off by pressing and holding y for 2
seconds.
L To use the voice mail service provided by
your service provider/telephone company
rather than the unit’s answering system,
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Intercom/Locator
Answering an intercom call
Intercom
Intercom calls can be made:
Y Handset
– between handsets (KX-TG3712/
KX-TG3722/KX-TG3822)
– between a handset and the base unit
(KX-TG3811/KX-TG3821 series: page 4)
1
2
Press {C} to answer the page.
When you finish talking, press {OFF}.
Note:
L If you receive an outside call while talking
on the intercom, you hear 2 tones.
– To answer the call with the handset,
press {OFF}, then press {C}.
– To answer the call with the base unit,
press {SP-PHONE} 2 times.
(KX-TG3811/KX-TG3821 series: page 4)
1
2
Press {INTERCOM} to answer the page.
When you finish talking, press
{INTERCOM}.
L When paging unit(s), the paged unit(s)
beeps for 1 minute.
Handset locator
You can locate a misplaced handset by paging
it.
Making an intercom call
1
Base unit: Press {LOCATOR}.
L All registered handsets beep for 1
minute.
Y Handset
1
2
{MENU} s {INT}
2
To stop paging:
Base unit: Press {LOCATOR}.
Handset:
{r}: Select the desired unit. s {OK}
L To stop paging, press {OFF}.
3
When you finish talking, press {OFF}.
Press {OFF}.
Press {C}, then press {OFF}.
1
Press {INTERCOM}.
When 2 or more handsets are
registered:
– To page a specific handset, enter the
handset number.
– To page all handsets, press z or wait
for a few seconds.
L To stop paging, press {INTERCOM}.
2
When you finish talking, press
{INTERCOM}.
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Intercom/Locator
L If paged party does not answer, press
{INTERCOM} to return to the outside
Transferring calls,
conference calls
Outside calls can be transferred or a
conference call with an outside party can be
made:
call.
3
To complete the transfer:
Press {SP-PHONE}.
L The outside call is being routed to the
handset.
To establish a conference call:
Press {CONF}.
– between 2 handsets (KX-TG3712/
KX-TG3722/KX-TG3822)
L To leave the conference, press {SP-
PHONE}. The other 2 parties can
continue the conversation.
– between a handset and the base unit
(KX-TG3811/KX-TG3821 series: page 4)
Y Handset
L To put the outside call on hold, press
{HOLD}. To resume the conference,
press {CONF}.
1
During an outside call, press {INT} to put
the call on hold.
2
3
{r}: Select the desired unit. s {OK}
Answering a transferred call
Wait for the paged party to answer.
Y Handset
L If the paged party does not answer,
press {BACK} to return to the outside
call.
Press {C} to answer the page.
4
To complete the transfer:
Press {OFF}.
L The outside call is being routed to the
destination unit.
Press {SP-PHONE} to answer the page.
To establish a conference call:
{MENU} s {r}: “Conference” s
{OK}
L To leave the conference, press {OFF}.
The other 2 parties can continue the
conversation.
L To put the outside call on hold:
{MENU} s {r}: “Hold” s {OK}
To resume the conference: {MENU}
s {r}: “Conference” s {OK}
1
During an outside call, press
{INTERCOM}.
When 2 or more handsets are
registered:
– To page a specific handset, enter the
handset number.
– To page all handsets, press z or wait
for a few seconds.
2
Wait for the paged party to answer.
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Useful Information
Base unit (KX-TG3811/
The base unit can be mounted on a wall by
revolving the bracket to “WALL” position
(default: “DESK” stand position).
Wall mounting
Note:
L Make sure that the wall and the fixing
method are strong enough to support the
weight of the unit.
1
Turn the bracket 180 degrees
counterclockwise in the “WALL” direction
until a click is heard.
L Drive the screws (not supplied) into the
wall.
Bottom
Base unit (KX-TG3711/
KX-TG3721 series: page 3)
56 mm
*1
L The bracket cannot be removed. Do
not turn the bracket more than 180
degrees.
Screws
2
Tuck in the telephone line cord (A).
Connect the AC adaptor cord and
telephone line cord (B).
Hook
B
83 mm
*1
*1
Screws
Hooks
A
Hooks
*1 When mounting the base unit on a wall, do
not pass the cords through these hooks.
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Useful Information
3
Mount the unit on a wall then slide down
to secure in place.
Screws
83 mm
To single-line
telephone jack
To stand on a desk
Turn the bracket 180 degrees clockwise from
the “WALL” position to the “DESK” direction
until a click is heard.
Bottom
Charger
Drive the screws (not supplied) into the wall.
25.4 mm
Screws
Hooks
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Useful Information
Character entry
Available for:
KX-TG3711BX/KX-TG3712BX/KX-TG3719BX/KX-TG3721BX/KX-TG3722BX/
KX-TG3811BX/KX-TG3821BX/KX-TG3811JX/KX-TG3821JX/KX-TG3822JX
The dial keys are used to enter characters and numbers. Each dial key has multiple characters
– Press {3} or {4} to move the cursor left or right.
– Press dial keys to enter characters and numbers.
– Press {CLEAR} to erase the character or number highlighted by the cursor. Press and hold
{CLEAR} to erase all characters or numbers.
– Press * (A→a) to switch between uppercase and lowercase.
– If you do not press any dial key within 5 seconds after entering a character, the character is
fixed and the cursor moves to the next space.
– When entering another character located on the same dial key, operation will differ depending
on the display language you select.
English
L Press {4} to move the cursor to the next space, then press the appropriate dial key.
Arabic/Persian
L Press {3} to move the cursor to the next space, then press the appropriate dial key.
Character entry modes
The available character entry modes are Alphabet (ABC), Numeric (0-9), Arabic/Persian (
and Extended (G). When in these entry modes except Numeric, you can select which
character is entered by pressing a dial key repeatedly.
)
When the unit displays the character entry screen:
{1/A/?} s {r}: Select a character entry mode. s {OK}
Note:
L
in the following tables represents a single space.
L When you select Arabic or Persian as the display language, numbers in the character table are
displayed in Arabic or Persian.
Alphabet character table (ABC)
Numeric entry table (0-9)
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Useful Information
Arabic character table (
)
L When you select Arabic as the display language, Arabic character table is available.
Persian character table (
)
L When you select Persian as the display language, Persian character table is available.
Extended character table (N)
L The following are used for both uppercase and lowercase:
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Useful Information
Error messages
Display message
Cause/solution
Base no power
L The handset has lost communication with the base unit. Move
closer to the base unit and try again.
or
L Unplug the base unit’s AC adaptor to reset the unit.
Reconnect the adaptor and try again.
L The handset’s registration may have been canceled. Re-
No link. Reconnect
AC adaptor.
L When “No link.” is displayed during a power failure, place
a handset on the base unit to supply power to the base unit.
or
No link.
Check Phone Line
L The supplied telephone line cord has not been connected yet
Dial Locked
Error
L The entered password was wrong in programming dial lock.
Enter the correct password.
Failed*2
(the receiver) is in standby mode and try again.
Incomplete*2
L The receiver’s phonebook memory is full. Erase the
unwanted phonebook entries from the other handset (the
receiver) and try again.
Memory Full
25).
L The call barred list memory is full. Erase unwanted entries
Use rechargeable
battery.
L A wrong type of battery such as Alkaline or Manganese was
inserted. Use only the rechargeable Ni-MH batteries noted on
You must first
subscribe to Caller
ID.
L You must subscribe to a Caller ID service. Once you receive
caller information after subscribing to a Caller ID service, this
message will not be displayed.
*2 KX-TG3712/KX-TG3722/KX-TG3822
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Useful Information
Troubleshooting
If you still have difficulties after following the instructions in this section, disconnect the base unit’s
AC adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset,
and then insert the batteries into the handset again.
General use
Problem
Cause/solution
The handset does not turn L Place the handset on the base unit or charger to turn on the
on even after installing
charged batteries.
handset.
The unit does not work.
L Unplug the base unit’s AC adaptor to reset the unit.
Reconnect the adaptor and try again.
L The handset has not been registered to the base unit.
I cannot hear a dial tone.
L The base unit’s AC adaptor or telephone line cord is not
connected. Check the connections.
L Disconnect the base unit from the telephone line and connect
the line to a known working telephone. If the working
telephone operates properly, contact our service personnel to
have the unit repaired. If the working telephone does not
operate properly, contact your service provider/telephone
company.
I cannot use the intercom L This feature is available between the handset and base unit,
feature.*1
or between handsets. Although the handset displays
“Intercom”, this feature is not available for this model.
I cannot use the
phonebook copy
feature.*2
L This feature is available between the handsets. Although the
handset displays “Copy All” or “Copy”, this feature is not
available for this model.
*1 KX-TG3711/KX-TG3719/KX-TG3721
*2 KX-TG3711/KX-TG3719/KX-TG3721/KX-TG3811/KX-TG3821
Programmable settings
Problem
Cause/solution
The display is in a
language I cannot read.
While programming, the
display returns to standby
mode.
L A call matching an entry in the call barred list is being
received. Wait and try again later.
*1 KX-TG3711BX/KX-TG3712BX/KX-TG3719BX/KX-TG3721BX/KX-TG3722BX/
KX-TG3811BX/KX-TG3821BX/KX-TG3811JX/KX-TG3821JX/KX-TG3822JX
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Useful Information
Battery recharge
Problem
Cause/solution
The handset beeps
and/or d flashes.
I fully charged the
batteries, but
L Clean the battery ends (S, T) and the charge contacts with
a dry cloth and charge again.
–
d still flashes or
– the operating time
seems to be shorter.
Making/answering calls, intercom
Problem
Cause/solution
_ is displayed.
L The handset is too far from the base unit. Move closer.
L The base unit’s AC adaptor is not properly connected.
Reconnect AC adaptor to the base unit.
L The handset is not registered to the base unit. Register it
Noise is heard, sound
cuts in and out.
L You are using the handset or base unit in an area with high
electrical interference. Re-position the base unit and use the
handset away from sources of interference.
L Move closer to the base unit.
L If you use a DSL/ADSL service, we recommend connecting a
DSL/ADSL filter between the base unit and the telephone line
jack. Contact your DSL/ADSL provider for details.
The handset does not
ring.
L The ringer volume is turned off. Adjust the ringer volume
The base unit does not
ring.*1
L The ringer volume is turned off. Adjust the ringer volume
I cannot make a call.
L The dialing mode may be set incorrectly. Change the setting
L The handset is too far from the base unit. Move closer and try
again.
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Useful Information
Caller ID
Problem
Cause/solution
Caller information is not
displayed.
L You must subscribe to a Caller ID service. Contact your
service provider/telephone company for details.
L If your unit is connected to any additional telephone
equipment such as a Caller ID box or cordless telephone line
jack, plug the unit directly into the wall jack.
L If you use a DSL/ADSL service, we recommend connecting a
DSL/ADSL filter between the base unit and the telephone line
jack. Contact your DSL/ADSL provider for details.
L Other telephone equipment may be interfering with this unit.
Disconnect the other equipment and try again.
Caller information is
displayed late.
L Depending on your service provider/telephone company, the
unit may display the caller’s information at the 2nd ring or
later.
L Move closer to the base unit.
Time on the unit has
shifted.
L Incorrect time information from incoming Caller ID changes
The name stored in the
phonebook is not fully
displayed while an
outside call is being
received.
Problem
Cause/solution
The unit does not record
new messages.
L The message memory is full. Erase unwanted messages
L The recording time is set to “Greeting Only”. Change the
L If your own greeting message is not recorded properly, callers
are unable to leave a message. Record your own greeting
L If you subscribe to a voice mail service, messages are
recorded by your service provider/telephone company, not
your telephone. Change the unit’s number of rings setting or
My own greeting
message cannot be
properly heard.
I cannot operate the
answering system.
L Someone is using the unit. Wait for the other user to finish.
L A caller is leaving a message. Wait for the caller to finish.
L The handset is too far from the base unit. Move closer.
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Useful Information
Problem
Cause/solution
I cannot operate the
answering system
remotely.
L The remote access code is not set. Set the remote access
L You are entering the wrong remote access code. If you have
forgotten your remote access code, enter the remote access
L Press each key firmly.
Dial lock
Important:
L Anyone can turn off the dial lock using the following method. Be sure to keep these
operating instructions in a safe place in order to prevent unauthorized persons from
using your phone without permission.
Problem
Cause/solution
I cannot remember the
dial lock password.
L Turn the dial lock off using the following method.
1
Proceed with the operation for your unit.
Handset: {MENU}y251
Base unit: {DIAL LOCK}
2
3
Press *7zzz.
Proceed with the operation for your unit.
Handset: {OK} 2 times s {OFF}
Base unit: {4} 2 times
Liquid damage
Problem
Cause/solution
Liquid or other form of
moisture has entered the
handset/base unit.
L Disconnect the AC adaptor and telephone line cord from the
base unit. Remove the batteries from the handset and leave
to dry for at least 3 days. After the handset/base unit are
completely dry, reconnect the AC adaptor and telephone line
cord. Insert the batteries and charge fully before use. If the
unit does not work properly, contact an authorized service
center.
Caution:
L To avoid permanent damage, do not use a microwave oven to speed up the drying process.
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Useful Information
Registering a handset to the base unit
1
Handset:
{MENU}y13z
2
Base unit:
Press and hold {LOCATOR} for about 5 seconds. (No registration tone)
Press and hold {LOCATOR} for about 5 seconds until the registration tone sounds.
L If all registered handsets start ringing, press {LOCATOR} again to stop, then repeat this
step. (KX-TG3712/KX-TG3722/KX-TG3822)
L The next step must be completed within 90 seconds.
3
Handset:
Press {OK}, then wait until a long beep sounds.
Note:
L While registering, “Base in registering” is displayed on all registered handsets.
(KX-TG3712/KX-TG3722/KX-TG3822)
Deregistering a handset
1
{MENU}y131
L All handsets registered to the base unit are displayed.
2
3
4
{r}: Select the handset you want to cancel. s {OK}
{r}: “Yes” s {OK}
{OFF}
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Index
Intercom: 43
K
M
Key tone: 29
Index
Making calls: 18
Missed calls: 34
Mute: 20
Night mode: 32
Pause: 18
A
Alarm: 32
Answering calls: 19
Answering system
Call screening: 37
N
P
Greeting message: 38
Greeting only: 41
Phonebook: 24
Power failure (power back-up operation):
Number of rings: 41
Recording time: 41
Remote access code: 40
Remote operation: 40
Area code: 35
Auto talk: 19
Belt clip: 15
Booster (Clarity booster): 21
Caller ID service: 34
Caller list: 34
Privacy mode: 30
Redialing: 18
Ringer tone: 29
Rotary/pulse service: 21
R
S
T
SP-PHONE (Speakerphone): 18
Temporary tone dialing: 21
Time adjustment: 29
Transferring calls: 44
Troubleshooting: 50
Volume
B
C
V
Receiver: 18
Speaker: 18
Caller list edit: 35
Call share: 21
Call waiting: 20
W
Wall mounting: 45
Call Waiting Caller ID: 20
Chain dial: 25
CID (Caller ID): 34
Conference calls: 44
D
E
Date and time: 17
Dialing mode: 17
Dial lock: 21
Direct command code: 27
Display
Contrast: 29
Language: 17
Emergency numbers: 24
Equalizer: 21
Error messages: 49
F
H
Handset
Deregistration: 54
Locator: 43
Name: 33
Registration: 54
Hold: 20
I
Incoming call barring: 33
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For your future reference
We recommend keeping a record of the following information to assist with any repair under
warranty.
Serial No.
Date of purchase
(found on the bottom of the base unit)
Name and address of dealer
Attach your purchase receipt here.
1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan
© Panasonic System Networks Co., Ltd. 2011
PNQX3187ZA TC0611MG0
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