Palm Cell Phone TREOPROBLKSPT User Manual

®
Sprint Service  
Treo™ Pro Smartphone by Palm  
User Guide  
© 2009 Sprint and the logo are trademarks of Sprint.  
Other marks are the property of their respective owners.  
Printed in the U.S.A.  
v. 1.0  
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Palm customers may participate in the recycling program free of charge. Visit palmcom/recycle for additional  
details and information about how you can help reduce electronic waste.  
End User Notice  
Microsoft® Voice Command Version 1.6 for Windows Mobile®  
IMPORTANT: Do not become distracted from driving safely if operating a motor vehicle while using Device  
Software.  
Operating certain parts of this Device requires user attention. Diverting attention away from the road while driving  
can possibly cause an accident or other serious consequences. Even occasional, short diversions of attention can  
be dangerous if your attention is diverted away from your driving task at a critical time. Do not change system  
settings or enter data non-verbally (using your hands) while driving. Stop the vehicle in a safe and legal manner  
before attempting these operations. This is important since while setting up or changing some functions you  
might be required to distract your attention away from the road and remove your hands from the wheel.  
Microsoft makes no representations, warranties or other determinations that ANY use of the Software Product is  
legal, safe, or in any manner recommended or intended while driving or otherwise operating a motor vehicle.  
General Operation  
Voice Command Control: Many of the functions of the Device Software can be accomplished using only voice  
commands. Using voice commands while driving allows you to initiate the command with a button and then  
operate the Device mostly without removing your hands from the wheel.  
Prolonged Views of Screen: If you are driving, do not access any function requiring a prolonged view of the  
screen. Pull over in a safe and legal manner before attempting to access a function of the system requiring  
prolonged attention. Even occasional short scans to the screen may be hazardous if your attention has been  
diverted away from your driving task at a critical time.  
Volume Setting: Do not raise the volume excessively. Keep the volume at a level where you can still hear outside  
traffic and emergency signals while driving. Driving while unable to hear these sounds could cause an accident.  
Let Your Judgment Prevail: The Device Software is only an aid. Make your driving decisions based on your  
observations of local conditions and existing traffic regulations. The Device Software is not a substitute for your  
personal judgment.  
Use of Speech Recognition Functions: Speech recognition software is inherently a statistical process which is  
subject to errors. It is your responsibility to monitor the speech recognition functions and address any errors.  
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Table of Contents  
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Using Sprint TV® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118  
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Getting Information From a Microsoft® Exchange Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125  
Using Windows LiveTM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173  
Customizing Your Internet Explorer® Mobile Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190  
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Connecting to Devices With Bluetooth® Wireless Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214  
Synchronizing Pictures, Videos, and Music: Windows Vista® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228  
Synchronizing Windows Media® Player Library Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247  
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Synchronizing Microsoft® Office and Other Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280  
PowerPoint® Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290  
Excel® Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292  
OneNote® Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305  
Adobe® Reader® LE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308  
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Introduction  
We know you’re eager to start using your Treo™ Pro smartphone by Palm right away, and the  
sections of this guide are designed to help you do just that.  
Section 1: Your Setup guides you through the process of setting up your new Treo Pro  
smartphone, your Sprint service, and your computer.  
Section 2: Your Treo™ Pro Smartphone by Palm shows you the basics of your Treo Pro  
smartphone and service with quick, easy-to-follow instructions. This section also  
describes the phone features on your device and shows you how to use Sprint service  
features such as voicemail and call waiting.  
use Web browsing, messaging, and email. It also describes other types of wireless  
connections, such as Wi-Fi and Bluetooth® wireless technology.  
Section 4: Your Portable Media Device shows you how to use the camera feature on your  
Treo Pro smartphone and how to transfer and listen to music files on your device.  
Section 5: Your Wireless Organizer guides you through the process of using the built-in,  
full-featured organizer that gives you instant access to your Contacts, Calendar, Tasks,  
Memos, Calculator, and more.  
Section 6: Your Information and Settings describes the tools for managing files and  
applications and the preferences that enable you to customize your Treo Pro smartphone.  
Section 7: Your Resources answers frequently asked questions and shows you what to do  
if something goes wrong. It also includes a helpful glossary of terms.  
Section 8: Your Safety and Specifications outlines recommended safety and maintenance  
guidelines and lists the technical specifications for your Treo Pro smartphone.  
Please refer to “Important Safety Information” on page 411 to learn about  
information that will help you safely use your phone. Failure to read and  
follow the Important Safety Information in this phone guide may result in  
serious bodily injury, death, or property damage.  
WARNING  
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Where to Learn More  
For a Quick Introduction  
Quick Tour: The Quick Tour highlights many features of your Treo Pro smartphone. It is  
already installed on your smartphone, and you can open it at any time. Press Start  
select My Treo, select the Support tab, and then select Quick Tour.  
,
While Using Your Treo™ Pro Smartphone by Palm  
Help: Many of the built-in applications include on-device Help, so that you can learn  
about the tasks you can perform in that application. To access Help, go to the application  
or screen you want help with, press Start , and select Help.  
Online support from Palm: For up-to-date downloads, troubleshooting, and support  
information, check out palm.com/support.  
Setup assistance from Palm: For help with setting up your Treo Pro smartphone and  
getting up and running, call 1-866-750-PALM (1-866-750-7256). This service is  
complimentary within 90 days of purchase. (Offer subject to change without notice.)  
My Treo: Find setup tips and support info, including access to Palm’s knowledge library  
and a version of this User Guide that you can view on your device. Press Start  
and  
select My Treo.  
If You Need More Information  
Books: Many books on Windows Mobile® devices are available from local or online  
book retailers (look in the computers section), or visit palm.com/support.  
Online forums: Consult online user discussion groups to swap information  
about your Treo Pro smartphone and learn about topics you may find nowhere else.  
Visit palm.com/support for details.  
Sprint Customer Service: For questions about your account or features available on  
the network, contact Sprint or visit sprint.com for the latest information and help.  
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Managing Your Account  
Access your account information.  
Check minute usage (depending on your Sprint service plan).  
View and pay your bill.  
Enroll in Sprint online billing and automatic payment.  
Purchase accessories.  
Shop for the latest Sprint phones.  
View available Sprint service plans and options.  
Learn more about data services and other great products like games, ringtones, and  
more.  
From the Today Screen on Your Treo Pro Smartphone  
Enter *4 and then press Phone/Talk  
to check minute usage and account balance.  
to make a payment.  
Enter *3 and then press Phone/Talk  
Enter *2 and then press Phone/Talk  
to access a summary of your Sprint service plan  
or to get answers to other questions.  
From Any Other Phone  
Sprint Customer Service: 1-888-211-4727.  
Business Customer Service: 1-800-927-2199.  
Sprint 411  
You have access to a variety of services and information through Sprint 411, including  
residential, business, and government listings; assistance with local or long-distance calls;  
movie listings; and hotel, restaurant, shopping, and major local event information. There is a  
per-call charge and you are billed for airtime.  
Press End  
to go to your Today screen, enter 411, and then press Phone/Talk  
to dial.  
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Sprint Operator Services  
Sprint Operator Services provides assistance with placing collect calls or with placing calls  
billed to a local telephone calling card or third party.  
Press End  
to go to your Today screen, enter 0, and then press Phone/Talk  
to dial.  
To learn more and to see the latest in products and services, visit Sprint online at sprint.com.  
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Section 1  
Your Setup  
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Section 1A  
Setting Up Your Treo™ Pro  
Smartphone by Palm  
In This Section  
Section 1A: Setting Up Your Treo™ Pro Smartphone by Palm  
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What You Need  
The box containing your Treo™ Pro smartphone by Palm includes the following:  
Hardware  
Treo Pro smartphone.  
Rechargeable battery, installed (1500 mAh).  
USB AC charger.  
USB cable.  
Documentation  
Get Started.  
Palm warranty.  
Certificate of Authenticity card.  
Safety and legal information.  
Software  
Your Treo Pro smartphone contains the following:  
Desktop installation software (ActiveSync® desktop software for Windows XP computers,  
Windows Mobile Device Center for Windows Vista™ computers).  
Link to User Guide (this guide) on the Web.  
You also need the following items to complete the installation and activation:  
An activated Sprint service plan.  
A location with wireless coverage for your Treo Pro smartphone.  
An electrical outlet.  
A computer with an Internet connection with which you want to synchronize your  
information.  
Microsoft® Outlook® 2003 or later (sold separately).  
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Section 1A: Setting Up Your Treo™ Pro Smartphone by Palm  
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Your Treo Pro Smartphone  
Front View  
1
12  
13  
2
3
4
14  
15  
16  
17  
18  
5
6
7
8
9
10  
11  
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1. Charge Indicator Light is visible when your smartphone is being charged.  
2. Volume Button adjusts the volume level for the earpiece, speaker, and ringer.  
3. Side Button opens the Camera application so you can take a picture or switch to video  
mode to record a video. You can also reassign this button to open your favorite  
4. Left Softkey gives you quick access to the options available for the current screen.  
5. Start  
opens the Start menu so you can access all the applications on your Treo Pro  
smartphone. When you press Option  
+ Start  
, the File Explorer application opens.  
Section 1A: Setting Up Your Treo™ Pro Smartphone by Palm  
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6. Phone/Talk  
opens the phone application and dials a phone number that you select  
or enter, and answers an incoming phone call. When you press Option  
+
Phone/Talk  
, the Internet Explorer Mobile application opens.  
opens the Calendar application so you can view and manage  
+ Calendar , the Notes application opens.  
is used to enter the numbers, punctuation, and symbols that appear  
7. Calendar  
appointments. When you press Option  
8. Option Key  
above the letters on the keys. It is also used with the main application keys as a quick  
way to open other applications such as File Explorer and Notes.  
9. Lanyard Connector for attaching a lanyard (sold separately). To connect a lanyard,  
remove the back panel, connect the lanyard, and replace the back panel (see  
10. MicroUSB Connector enables you to attach the USB cable to sync or charge.  
11. 3.5mm Stereo Headset Jack for headsets (sold separately) that are compatible with your  
smartphone.  
12. Earpiece lets you hear your phone calls. Hold the earpiece to your ear to listen, unless  
you’re using the speakerphone or a headset.  
13. Touchscreen provides a sharp 320 X 320 resolution image in 65,536 colors (16-bit  
color).  
14. 5-way Navigator with Center Button  
gives you one-handed access to move around  
on the Treo Pro smartphone screen and select options (see “Moving Around on the  
Screen” on page 54). After highlighting an item with the 5-way, you can select or  
activate it by pressing Center  
.
15. Right Softkey gives you quick access to the options available for the current screen.  
Typically, pressing this softkey opens a menu.  
16. OK  
is still active in the background), and returns you to the previous screen. When you  
press Option + OK , the Task Manager application opens.  
17. End wakes up the screen when it is off, goes to the Today screen when the screen is  
confirms any information you entered, closes the current screen (the application  
already awake, enables Keyguard when the Today screen is displayed, and ends calls.  
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Section 1A: Setting Up Your Treo™ Pro Smartphone by Palm  
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18. Messaging  
opens the Messaging application so you can write and read email,  
+ Messaging  
SMS (text messages), and MMS messages. When you press Option  
, the Tasks application opens.  
19. Microphone serves as the mouthpiece on your Treo Pro smartphone.  
Back View  
1
7
2
3
4
5
6
1. Speaker plays ringtones and alarms, and serves as the speaker for the speakerphone  
feature and other audio playback.  
The Treo Pro smartphone speaker includes a large magnet, so be sure to  
keep your device away from credit cards or other items that could become  
demagnetized.  
Important  
Section 1A: Setting Up Your Treo™ Pro Smartphone by Palm  
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2. Expansion Card Slot allows you to expand the capabilities of your Treo Pro smartphone  
using a microSD card. The expansion card slot is located under the back panel (see  
3. Wi-Fi Button turns the Wi-Fi feature on and off and enables you to search for and  
connect to available Wi-Fi networks.  
4. IR (Infrared) Port uses infrared technology to transmit information to and receive  
information from other infrared-enabled devices that use compatible software.  
5. Reset Button under the back panel enables you to reset your smartphone.  
6. Stylus allows you to tap options on your smartphone screen. To use the stylus, slide it  
out of the slot and hold it as you would a pen or pencil.  
7. Camera Lens enables you to take pictures using the built-in camera.  
Top View  
1. Power Button turns your screen on and off.  
1
2
Pressing and holding Power turns wireless  
features on and off.  
2. Ringer Switch controls the ringer setting. When  
the Ringer switch is set to Sound Off , it  
silences all sounds at once, including music; so  
you don’t need to navigate through menus to turn sounds on and off. See “System  
Sound Settings” on page 343 for details on changing the settings.  
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Section 1A: Setting Up Your Treo™ Pro Smartphone by Palm  
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Removing the Back Panel  
Several tasks require that you remove the back panel of your Treo Pro smartphone—  
connecting a lanyard, inserting and removing an expansion card, replacing the battery, and  
performing a hard or soft reset. To remove the back panel:  
With the back panel facing you, push the lower-right corner of the back panel firmly  
forward with your right thumb to release it, and then remove the panel. (You may find it  
easier to use a thumb at each back corner.)  
The back panel can sometimes be difficult to remove the first few times. If  
you have trouble removing the back panel as described, go to  
palmcom/support Enter 30457 in the Search field to learn other ways to  
remove the back panel.  
Note  
Section 1A: Setting Up Your Treo™ Pro Smartphone by Palm  
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Charging the Battery  
Although the battery may come with a sufficient charge for you to complete the setup process  
and make a call, we recommend that as soon as possible you charge your Treo Pro  
smartphone until the indicator light is solid green to give it a full charge. See “Maximizing  
Battery Life” on page 28 for tips on minimizing power consumption and maximizing battery  
life.  
1. Plug the USB cable into the USB AC charger. (Make sure that the chrome circle on the  
cable faces the chrome circle on the charger.)  
*
*
Indicator Light  
2. Plug the USB AC charger into a wall outlet.  
3. Connect the USB cable to the bottom of your smartphone. Make sure the chrome circle  
on the cable faces up, toward the screen.  
4. To confirm that your smartphone is being charged, wait about 30 seconds and then  
check the indicator light.  
Solid red: Your smartphone is being charged.  
Solid green: Your smartphone is fully charged.  
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Section 1A: Setting Up Your Treo™ Pro Smartphone by Palm  
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If the battery is fully drained, it may take a few minutes for the indicator light to turn on when  
you connect your smartphone to the USB AC charger. If the indicator light still does not turn  
on, double-check the cable connection and the electrical outlet to which it is connected.  
Your smartphone receives a charge when it is connected to your computer  
with the USB cable; however, the charging rate is less than with the USB AC  
charger. It is not enough to charge a fully drained battery.  
Tip  
Checking Battery Power  
the onscreen battery icon on the Today screen displays the charging status:  
Solid lightning bolt  
: Battery is being charged.  
Full battery  
: Battery is fully charged and can be disconnected from the power  
source.  
Partial battery  
approximately how much power the battery has.  
: Battery has power but is partially drained; the shading indicates  
Exclamation point  
: Battery needs to be charged immediately.  
Keep your battery charged. If your battery becomes fully drained for an  
extended period of time, your smartphone may take up to 20 minutes to  
turn on after you begin charging it using your AC charger.  
Important  
*
Battery Icon  
*
Section 1A: Setting Up Your Treo™ Pro Smartphone by Palm  
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If the battery is low, the indicator light flashes red.  
Tip  
Tapping the battery icon on the Today screen opens a window showing the  
percentage level of charge left in the battery.  
To go to the Today screen so you can view the battery icon, press End if  
you are not on a phone call. If you’re on a call, press Start and select Today.  
Maximizing Battery Life  
Battery life depends on how you use your Treo Pro smartphone. Consumption factors include  
signal strength, use of accessories with Bluetooth® wireless technology, speakerphone usage,  
and the type of calls you make (data or voice). Increase battery life by following these easy  
guidelines:  
Charge your smartphone whenever you’re at your desk, or charge it overnight each day.  
The battery in your device has a longer useful life when it is topped off frequently, versus  
being charged after it is fully drained.  
If you spend a lot of time using the camera, games, media players, or other applications,  
keep an eye on the battery icon and charge when necessary.  
The wireless features of your smartphone (phone, email, messaging, GPS, Web, and any  
applications that use data services or a Wi-Fi connection) generally consume more power  
than the nonwireless features (Calendar, Tasks, Notes). If you don’t plan to use the  
wireless features on your device for a while, turn off your wireless services (see “Using  
calls to a different number or let all calls be picked up by voicemail (see “Forwarding  
When checking personal email, set the synchronization interval to every 2 hours or more  
Turn off the Bluetooth feature on your smartphone when you do not need to make a  
Bluetooth connection.  
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Section 1A: Setting Up Your Treo™ Pro Smartphone by Palm  
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By default, the Wi-Fi feature on your smartphone disconnects and turns off when the  
screen is off. If you change the default Wi-Fi settings, be sure to turn off the Wi-Fi feature  
on page 221). You can also turn on the Enable Power Savings option in Wi-Fi Settings to  
As with any wireless phone, if your phone is on and you’re in an area with no wireless  
coverage, your smartphone continues to search for a signal, and that consumes power. If  
you cannot move to an area of better coverage, temporarily turn off your phone (see  
Turn down the screen brightness (see “Adjusting the Brightness” on page 346).  
Turn off the screen saver (see “Viewing and Optimizing Power Settings” on page 364).  
Set your screen to turn off automatically after a shorter period of inactivity (see “Viewing  
Turn off the option to receive beamed information if you’re not using it (see “Receiving  
Keep your battery and your smartphone away from direct sunlight and other sources of  
heat. Temperatures over 113 degrees Farenheit (45 degrees Celsius) can permanently  
reduce the capacity and life span of any lithium-ion battery.  
If your battery becomes fully drained, your information remains safely stored  
on your Treo Pro smartphone. Recharge the battery to access your  
information.  
Did you know?  
Section 1A: Setting Up Your Treo™ Pro Smartphone by Palm  
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Section 1A: Setting Up Your Treo™ Pro Smartphone by Palm  
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Section 1B  
Setting Up Service  
In This Section  
Setting up service on your new Treo™ Pro smartphone by Palm is quick and easy. This  
section walks you through the necessary steps to unlock your smartphone, set up your  
voicemail, and establish passwords.  
Section 1B: Setting Up Service  
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Activating Your Treo™ Pro Smartphone by Palm  
If you purchased your smartphone at a Sprint store, your phone is probably activated and ready  
to use.  
If you received your smartphone in the mail and you have a new Sprint account or a new line of  
service, your smartphone is activated automatically when you turn it on for the first time. To  
confirm your activation, make a phone call.  
If you received your smartphone in the mail and you are activating a new phone for an existing  
number on your account, go online to activate your new smartphone. From your computer’s  
Web browser, go to sprint.com/activate and follow the onscreen instructions to activate your  
phone. When you have finished, make a phone call to confirm activation.  
Do not press End while the smartphone is being activated. Pressing End  
cancels the activation process.  
Important  
If your phone is still not activated or you do not have access to the Internet, contact Sprint  
Customer Service at 1-888-211-4727 for assistance.  
Turning Your Treo Pro Smartphone On and Off  
Throughout this guide the terms smartphone and device are used to  
describe the physical aspects of your Treo Pro smartphone. The term  
phone is used to describe the feature of your Treo Pro smartphone that  
enables you to connect to the Sprint National Network.  
Note  
You can turn the phone and the screen of your Treo Pro smartphone off and on separately.  
This means you can wake up the screen to use just the organizer features of your device—  
such as Contacts, Calendar, and other nonwireless applications—without turning on the  
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Section 1B: Setting Up Service  
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phone. Also, when the screen is turned off, the phone can be on and ready for you to receive  
calls or messages.  
When the screen is on but the phone is off, a screen saver appears, showing the date and  
time as well as the following two indicators:  
One or more missed calls.  
One or more unread text or multimedia messages.  
Waking Up the Screen and Turning It Off  
The screen turns off automatically after a preset period of inactivity. Wake up the screen and  
leave the phone turned off when you want to use only the organizer features of your  
smartphone—for example, when you’re on a plane and want to look at your calendar. You can  
also turn off the screen without turning off the wireless features of your smartphone.  
1. To wake up the screen, press any of the following buttons:  
End  
Center  
Phone/Talk  
Start  
Calendar  
Messaging  
2. Press Center  
on the 5-way to turn off Keyguard.  
3. To turn off the screen, do one of the following:  
If the Today screen is displayed (see the figure on the next page), press End  
.
(Keyguard turns on, and after a short delay, the screen turns off.)  
Section 1B: Setting Up Service  
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If you are using an application, press and hold End  
. (Keyguard turns on, and  
after a short delay, the screen turns off. The screen wakes up to the application you  
were using.)  
Press Power  
. (The screen turns off immediately, with Keyguard turned on. The  
screen wakes up to the Today screen or to the application you were using.)  
Turning Your Phone On and Off  
When your phone is off, Phone off and the phone-off  
screen. If the status reads No Service, the phone is on, but you are outside a coverage area.  
An exclamation point (!) appears next to the signal-strength icon. When you turn on your  
icon appear at the top of the Today  
phone, it connects to a wireless network so that you can make and receive phone calls and  
use other wireless services. When you are inside a coverage area, the signal-strength  
icon has bars in it.  
To turn your phone on:  
Press and hold Power  
. (When your Treo Pro  
smartphone locates a signal, Sprint and the signal-strength  
icon appear at the top of the screen, indicating that you  
can use the phone and Internet features.)  
To turn your phone off:  
Press and hold Power  
If the Ringer switch is set to Sound On  
.
, you hear a series of  
tones when you turn your phone on and off. For more  
When the phone is on and the screen is off, the date and time screen saver  
Tip  
appears. You can disable the screen saver. Press Start, select Settings,  
select the System tab, and then select Power. Select the Screen Saver tab,  
and then uncheck the Enable Screen Saver box.  
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Making Your First Call  
The battery comes with a sufficient charge for you to make your first call. But as soon as you  
can, we recommend charging your device until the indicator light is solid green to give it a full  
1. Press End  
2. If prompted, press Center to turn off Keyguard (see  
to display your Today screen (see “Using  
page 354 for more information).  
3. Make sure that your phone is on (see “Turning Your Phone  
4. Press the numbers on the keyboard to enter the phone  
number you want to call.  
5. Press Phone/Talk  
to make the call.  
6. If prompted, enter your four-digit lock code. (In most cases you are not prompted to  
enter a lock code. For security purposes, the lock code is not visible as you type.)  
If you can’t recall your lock code, try using the last four digits of your  
wireless phone number. If this doesn’t work, call Sprint Customer Service at  
1-888-211-4727. See “Where to Learn More” on page 14 for other ways to  
get help from Sprint if you are having trouble with your service.  
Note  
7. When your call is complete, press End  
to end the call.  
Section 1B: Setting Up Service  
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Adjusting Call Volume  
While a call is in progress, press the Volume button on the side of your smartphone to adjust  
the call volume.  
*
*
Volume Button  
What’s My Phone Number?  
1. Make sure that your phone is on (see “Turning Your Phone On and Off” on page 34).  
2. Press Start  
, select Settings, and then select Phone.  
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Setting Up Your Voicemail  
All unanswered calls to your Treo Pro smartphone are automatically transferred to your  
voicemail, even if your phone is in use or turned off.  
To set up your voicemail:  
1. If you do not see your Today screen, press End  
.
2. Press and hold 1 on the keyboard to dial the Sprint voicemail system.  
3. Follow the voice prompts to do the following:  
Create your password.  
Record your name announcement.  
Record your greeting.  
Choose whether to activate Skip Pass Code—a feature that lets you access your  
voicemail simply by pressing and holding 1, bypassing the need for you to enter  
your password. (If you do not activate Skip Pass Code, your Treo Pro smartphone  
uses the Voicemail Pass Code feature, which requires you to enter your password  
each time you want to access your voicemail.)  
If you are concerned about unauthorized access to your voicemail account,  
we recommend that you use the Voicemail Pass Code feature.  
Note  
For more information about using your voicemail, see “Using Voicemail” on page 85.  
Section 1B: Setting Up Service  
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Creating Sprint Account Passwords  
As a Sprint customer, you enjoy unlimited access to your personal account information, your  
voicemail account, and your data services account. To ensure that no one else has access to  
your information, you need to create passwords to protect your privacy.  
Account Password  
If you are the account owner, you create an account user name and password when you sign  
on to sprint.com. (To get started, click Need to register for access? in the sign-in area of the  
Web site.) If you are not the account owner (if someone else receives the bill for your Sprint  
service), you can get a subaccount password at sprint.com.  
Voicemail Password  
You create your voicemail password when you set up your voicemail. See “Setting Up Your  
Data Services Password  
With your Treo Pro smartphone, you can elect to set up an optional data services password to  
control access and authorize Premium Service purchases.  
For more information, or to change your passwords, sign on to sprint.com or call Sprint  
Customer Service at 1-888-211-4727.  
38  
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Section 1C  
Connecting to Your Computer  
In This Section  
Synchronizing means that information that has been entered or updated in one place—your  
Treo™ Pro smartphone by Palm, your computer, or your corporate server—is automatically  
updated in the other. There’s no need to enter information twice. Some types of  
synchronization can happen on an automated schedule, so you don’t even have to think  
about it.  
After you get into the habit of synchronizing regularly, you can see what a powerful tool  
synchronization is for transferring, updating, and backing up large amounts of information on  
your smartphone.  
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Synchronization Methods  
There are a number of ways to make synchronization occur. You can install desktop sync  
software on your computer to synchronize, or you may be able to synchronize wirelessly with  
an Exchange server. You can also maximize your sync options and sync with both an  
Exchange server and desktop sync software.  
Synchronizing With Desktop Sync Software  
To synchronize the information between your Treo Pro smartphone and your computer, the  
desktop synchronization software must be installed on your computer and you must connect  
your device to your computer using one of the following methods:  
Connect using the USB cable: When you connect your device to your computer using the  
USB cable, synchronization begins automatically. (See “Synchronizing With a USB  
Connect using Bluetooth® wireless technology: You must first set up the Bluetooth  
connection. (See “Synchronizing Over a Bluetooth® Wireless Technology Connection” on  
Connect using infrared (IR) technology: You must first set up your computer to receive  
If you have a Windows® XP computer: The desktop sync software is called ActiveSync®  
desktop software.  
If you have a Windows Vista® computer: The desktop sync software is called Windows Mobile  
Device Center.  
You install the desktop sync software by connecting your Treo Pro smartphone to your  
computer. You must install this software even if you have already installed a previous version  
of desktop sync software.  
Regardless of the desktop sync software you use, the sync application on your Treo Pro  
smartphone is called ActiveSync.  
40  
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Synchronizing Wirelessly With Microsoft Exchange Server  
You can set up your Treo Pro smartphone to synchronize email, contacts, calendar events,  
tasks, and other information directly with Microsoft® Exchange Server 2007 or with Exchange  
Server 2003 upgraded to Service Pack 2 using Microsoft Exchange ActiveSync. If you plan to  
do this, you need your mail server address and domain name, as well as your Exchange  
server account user name and password. See “Setting Up an Exchange Server Account” on  
synchronization takes place automatically after setup. You do not need to install the desktop  
sync software to use this method.  
We recommend that you install the desktop sync software even if you  
synchronize wirelessly with the server. You need the desktop sync software  
to synchronize pictures, videos, music files, and other information directly  
with your computer.  
Note  
What Can I Synchronize?  
You must have Microsoft® Outlook® 2003 or later installed on your computer to synchronize  
the information in these applications:  
The information in these applications synchronizes with Outlook by default whether you use  
desktop sync software or wireless synchronization with Microsoft Exchange ActiveSync.  
If you don’t already have Outlook installed on your computer, you can install  
a 60-day trial version of Outlook 2007 in Setup Mode. See “Switching  
Tip  
If you set up synchronization with the desktop sync software, information in the Favorites  
application is synchronized by default as well.  
Section 1C: Connecting to Your Computer  
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Synchronizing Favorites gives you an easy way to get favorites from the Web  
browser on your computer into the Web browser on your Treo Pro  
Did you know?  
smartphone. Just add them to the folder called Mobile Favorites, which  
shows up in your computer’s browser. When you sync, they become  
available on your device as well. Backup copies of any favorites that you add  
on the smartphone browser are also stored in the Mobile Favorites folder.  
You can choose which applications to sync—provided that the application appears in the sync  
list. For example, you can choose not to sync Tasks. See “Changing Which Applications  
Synchronize” on page 338 for details on choosing applications from the sync list.  
You can also use the Files sync folder to sync files from applications that don’t appear in the  
sync list. For example, you can sync Microsoft® Word, Microsoft® Excel®, Microsoft®  
PowerPoint®, Microsoft® OneNote®, and Adobe Acrobat® (PDF) files, as well as pictures, music,  
and videos that originate on your Treo Pro smartphone. See “Synchronizing Microsoft® Office  
on using the Files sync folder.  
If you want to synchronize music, pictures, and videos from your Windows Media® Player  
library, you need Windows Media Player 10 or later on your computer, in addition to desktop  
synchronization software.  
If you don’t have Windows Media Player installed on your computer,  
download it for free from microsoftcom.  
Tip  
If you want to synchronize with a personal information manager (PIM) other than Microsoft  
Office Outlook, you must install a third-party solution. Contact the PIM’s vendor to learn  
whether software is available for your Treo Pro smartphone.  
If you’re switching from a previous Windows Mobile® device or from a device  
Note  
using Palm OS® by ACCESS, you can learn how to move content to your  
Treo Pro smartphone by going to palmcom/support  
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The following table lists the types of information you can synchronize and the methods to use.  
Information type  
Method  
Where to learn more  
Outlook Contacts,  
Calendar, Tasks  
Desktop sync software  
(sync with computer) or  
Exchange ActiveSync  
(direct sync with server)  
Outlook Email  
Desktop sync software  
or Exchange ActiveSync  
Word, Excel,  
PowerPoint,  
OneNote, and  
PDF files  
Desktop sync software  
Pictures, music  
and video files  
Desktop sync software  
and Windows Media  
Player  
Outlook Notes  
Desktop sync software  
Files to be  
transferred to an  
expansion card  
Desktop sync software  
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Setting Up Your Computer for Synchronization  
Before you can synchronize, the desktop sync software must be installed. You must install the  
software that came with your Treo Pro smartphone, even if you already have a previous  
version of the desktop sync software installed on your computer.  
If you are installing the software on a computer at work, make sure your  
company allows you to install new software. Contact your company’s  
IT department for help.  
Before You  
Begin  
System Requirements  
Your computer must meet the following minimum system requirements:  
Windows XP Service Pack 2 or Windows Vista (later versions may also be supported).  
32MB of available memory (RAM).  
170MB of free hard disk space.  
Available USB port.  
USB cable (included with your smartphone).  
Internet connection.  
Installing Desktop Sync Software: Windows XP and Windows Vista  
When your smartphone is in Setup Mode and is connected to your computer with the USB  
cable, it automatically starts the process of setting up your computer to synchronize with your  
smartphone. If you have a Windows XP computer, the desktop sync software is called  
ActiveSync desktop software. If you have a Windows Vista computer, the desktop sync  
software is called Windows Mobile Device Center. On your Treo Pro smartphone, the sync  
application is called ActiveSync. The Treo Pro smartphone setup program recognizes whether  
you have a Windows XP or Windows Vista computer and automatically directs you to install  
the correct software.  
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Windows XP: If you want to sync pictures, videos, and music from your  
Windows Media Library, you must install Windows Media Player 10 or later  
before you install ActiveSync desktop software.  
Before You  
Begin  
1. Close any applications that are currently running on your computer, including those  
running in the background. (Your computer must have all its resources available before  
you can install the software.)  
2. On your smartphone, press Start  
and select Programs.  
3. Select PC Setup , and then select Set up my PC.  
4. Plug the USB cable into a USB port or a powered USB hub on your computer.  
Section 1C: Connecting to Your Computer  
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For best performance, plug your USB cable directly into a USB port on your  
computer. If your computer has USB ports on both the front and back, we  
suggest using the back port. If you use a USB hub, make sure it is a  
powered hub.  
Tip  
5. Connect the USB cable to the bottom of your smartphone to run setup. (The Setup  
window may take a minute or so to open on your computer.)  
6. On your computer, select Install sync software on your PC and follow the installation  
instructions that appear on both your computer and your device. (If prompted on a  
Windows Vista computer, click Continue.)  
7. Click Sync your PC and Treo, or disconnect your Treo Pro smartphone from your  
computer and synchronize later by simply reconnecting them (see “Synchronizing With  
Switching Between Sync Mode and Setup Mode  
After setup is complete and you synchronize for the first time, the connection switches from  
Setup Mode to Sync Mode. In Sync Mode, your device synchronizes with your computer every  
time you connect them using the USB cable, provided that you have the current version of the  
desktop sync software installed on your computer. The connection stays in Sync Mode unless  
you manually switch it to Setup Mode. For example, if at some point after initial setup you  
decide to download the User Guide, you need to switch to Setup Mode. Or if you didn’t install  
the desktop sync software, or you want to install it on another computer, you use Setup Mode  
to do it.  
Even if you are in Sync Mode, synchronization cannot take place unless  
you have the desktop sync software installed on your computer. If you did  
not install the software during initial setup but you want to synchronize,  
switch to Setup Mode so that you can install the software.  
Important  
1. Press Start  
and select Programs.  
2. Select PC Setup  
, and then select Set up my PC.  
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3. Press OK  
.
4. Connect your smartphone to your computer to run Setup. (See “Installing Desktop Sync  
Using the Desktop Sync Software  
After the desktop sync software is installed on your computer, synchronization happens  
automatically anytime you connect your Treo Pro smartphone to your computer, as described  
in the next section. You can also open the desktop sync software window on your computer  
to perform the following tasks:  
Install applications from your computer to your Treo Pro smartphone (see “Installing  
Applications From Your Computer” on page 320) or to an expansion card inserted into  
the expansion card slot on your device (see “Installing Applications Onto an Expansion  
Change which applications synchronize (see “Changing Which Applications  
In ActiveSync desktop software on a Windows XP computer, enter settings to synchronize  
wirelessly with Microsoft Exchange Server 2007 or with Exchange Server 2003 upgraded  
Enter settings to synchronize wirelessly (see “Setting Up Wireless Synchronization” on  
Did you know?  
Whether you enter changes on your Treo Pro smartphone or on your  
computer, the changes are transferred to the other location the next time  
you synchronize.  
To open the desktop sync software, do one of the following:  
Windows XP: To open the ActiveSync desktop software window, double-click the  
ActiveSync  
icon in the taskbar in the lower-right corner of your computer screen. (If you  
don’t see the ActiveSync icon in the taskbar, click Start > All Programs > Microsoft ActiveSync  
to open the ActiveSync window.)  
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You can set the ActiveSync window to open automatically when you  
connect your computer and your Treo Pro smartphone. In the ActiveSync  
window, select File > Connection Settings, and then check the Open  
ActiveSync when my device connects box.  
Tip  
The ActiveSync icon turns from gray to green when your device is  
connected to your computer.  
Did you know?  
Windows Vista: To open Windows Mobile Device Center, click Start > All Programs >  
Windows Mobile Device Center.  
Desktop software installation also creates a folder for your device on your computer. When  
your device is connected to your computer, opening My Computer or Windows Explorer  
(Windows XP) or Computer (Windows Vista) displays an icon representing your Treo Pro  
smartphone. Double-click this icon to display folders containing items you synchronized, such  
as music files, pictures, and videos.  
Synchronizing With a USB Connection  
Every time you connect your Treo Pro smartphone to your computer, the desktop sync  
software automatically turns on and checks whether changes you made on the computer or  
on the device need to be synchronized.  
Important  
Use the USB cable that came with your Treo Pro smartphone. If you need to  
use a replacement cable, make sure it is approved by Palm for use with your  
smartphone. Using an unapproved cable may cause sync errors.  
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1. Connect your smartphone to your computer.  
2. Check for synchronization progress: (If you don’t see the correct icon, make sure that  
the desktop synchronization software that came with your Treo Pro smartphone is  
running on your computer.)  
Windows XP: Look for the animated ActiveSync  
icon at the top of your  
smartphone screen and the ActiveSync icon in the taskbar on your computer.  
Windows Vista: Look for the animated connection  
icon at the top of your  
smartphone screen.  
If you have any problems synchronizing, see “Synchronization” on page 387 for  
troubleshooting suggestions.  
For best performance, plug your USB cable directly into a USB port on your  
computer. If your computer has USB ports on both the front and back, we  
suggest using the back port. If you use a USB hub, make sure it is a  
powered hub.  
Tip  
We recommend that you also use the includedSprite Backup utility to back  
up your information. This backup-and-restore utility preserves the data and  
settings that are not backed up during synchronization, protecting your data  
and settings if your Treo Pro smartphone is ever lost or stolen, or if you ever  
need to do a hard reset.  
Did you know?  
Your Treo Pro smartphone is being charged through your computer  
whenever the USB cable is connected to a powered USB port on your  
computer. However, it takes longer to charge your device through your  
computer than with the AC charger that came with your smartphone.  
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Section 2  
Your Treo™ Pro  
Smartphone by Palm  
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Section 2A  
Moving Around on Your Treo Pro  
Smartphone  
In This Section  
Section 2A: Moving Around on Your Treo Pro Smartphone  
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Moving Around on the Screen  
To move around on the Treo™ Pro smartphone by Palm screen, you can use the 5-way  
navigator or you can tap items on the screen with the stylus. With use, you can find your own  
favorite way to scroll, highlight, and select items.  
Using the 5-way, press Right , Left , Up , or Down  
to move around on the screen.  
Press Center  
to select highlighted items.  
1
5
4
2
3
1
Up  
2
3
Right  
Down  
4
5
Left  
Center  
Some third-party applications may not work with the 5-way navigator, and  
you must use the stylus instead.  
Tip  
The arrow icons that indicate directions on the 5-way are different from the  
onscreen scroll arrows and the arrows that indicate that a list is available  
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Scrolling Through Screens  
As on a computer, on your Treo Pro smartphone you scroll to move from field to field or from  
page to page, or in some cases to highlight an item or option in a list. There are several  
methods of scrolling:  
On the 5-way, press Right , Left , Up , or Down  
to move to the next field, button,  
or action in that direction.  
Press and hold Option  
Up or Down to scroll one screen at a time. (These keys work just like the Page Up  
and Page Down keys on a computer keyboard.)  
(the white key below the A key on the keyboard) and then press  
Press and hold Option  
and then press Left or Right to jump to the top or bottom  
of the current screen.  
When viewing a screen with tabs, such as when adding a contact, press Down  
to scroll  
to the tabs, and then press Left or Right to move between tabs.  
When inside a text field, press Right or Left to move to the next character, and press  
Up or Down to move between lines.  
When inside a list, press and hold Up  
or Down  
to rapidly scroll through the list.  
Tap an onscreen scroll arrow.  
Tap and drag the slider of an onscreen scroll bar.  
1
1
2
3
Scroll Arrows  
Scroll Bar With Slider  
Scroll Arrows  
2
3
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When you are using applications such as Messaging, Internet Explorer®  
Mobile, and Word Mobile, press Option and then press Left or Right on the  
5-way to go to the beginning or end of the current line.  
Tip  
Closing Screens  
To accept the information you entered on a screen and to return to the previous screen, do  
one of the following:  
Press OK  
Use the stylus to tap  
accessible using the 5-way.)  
.
in the upper-right corner of the screen. (This button is not  
When you close a screen, the application still runs in memory. See “Viewing  
Note  
Memory Usage” on page 363 for instructions on viewing the amount of  
memory in use versus viewing the available memory. See “The Applications  
Are Running Slower Than Usual” on page 380 for instructions on closing  
applications and freeing up memory.  
Highlighting and Selecting Items  
On most screens, one item—a button, a list entry, or a check box—is highlighted by default.  
The highlight identifies which item is affected by your next action. Use the 5-way to move the  
highlight from one item to another before opening or selecting it.  
The highlight can take one of two forms, depending on what is highlighted:  
Border: This rectangular border highlights items such as an onscreen button (OK,  
Dismiss), a check box, an option, or a Web link.  
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Light text on a dark background: This highlights items such as a phone number, an email  
address, text, or an item in a list.  
After highlighting an item with the 5-way, you can select or activate it by pressing Center  
or by tapping the item with the stylus.  
The best way to learn to use the 5-way is to experiment. Press the 5-way  
buttons, and as you do, follow the movement of the border around the  
screen. The behavior of the 5-way varies slightly in each application.  
Tip  
Highlighting Text  
You can use the stylus to highlight text on the screen:  
Tap and drag the stylus across the text you want to highlight.  
To highlight a word, double-tap it.  
To highlight a paragraph, triple-tap it. (This works, for example, in Microsoft OneNote and  
Word, but may not work in all applications.)  
When text is highlighted, you can press Backspace to delete the  
highlighted text.  
Tip  
Section 2A: Moving Around on Your Treo Pro Smartphone  
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Using the Softkeys  
The left and right softkeys give you quick access to tasks that you can do on the current  
screen, so the softkey items vary from application to application and from screen to screen.  
Look on the screen directly above the softkeys to see the actions that they make available in  
the current context. In some contexts, these keys do nothing at all. In most cases the right  
softkey opens the menu and the left softkey activates a specific item, such as New or Edit.  
Remember that softkey functions vary from screen to screen, so be sure to check the  
onscreen label before pressing the softkeys.  
1
2
1
2
Left Softkey Activates This Item  
Right Softkey Activates This Item  
Selecting Menu Items  
In many applications, a menu provides access to additional features. The menu is hidden  
until you press Menu (right softkey). To get the most out of your smartphone, it’s a good idea  
to familiarize yourself with the additional features available through the menu in various  
applications.  
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1. Press Menu (right softkey).  
2. Press Up or Down to highlight a menu item.  
3. If an arrow appears next to a menu item, press Center  
or Right to display additional options for that item, and  
then press Up  
or Down  
to highlight a menu item. (To  
return to the main menu without making a selection, press  
Left .)  
4. Press Center  
to select the menu item, or press Left or  
Menu (right softkey) to close the menu and cancel your  
selection.  
You can select most menu items by pressing a key on the keyboard. To  
quickly access a menu item, press Menu (right softkey) followed by the  
Did you know?  
underlined letter in the menu item’s name.  
Selecting Items in a Shortcut Menu  
Most applications also provide access to context-sensitive  
shortcut menus—similar to the right-click menus on a computer.  
The shortcut menu items vary based on the highlighted  
selection.  
1. Highlight the item or text for which you want to see a  
shortcut menu.  
2. Press and hold Center  
to open the shortcut menu.  
to highlight a menu item.  
3. Press Up  
or Down  
4. Press Center  
to select the menu item or press Left to  
cancel your selection.  
You can also tap and hold the stylus on an item to open the shortcut menu.  
Tip  
Section 2A: Moving Around on Your Treo Pro Smartphone  
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Selecting Options in a List  
Lists enable you to select from a range of options. You can identify whether a list is available  
when you select the field. If a rectangle appears around the field, along with a  
downward-pointing arrow, a list is available. Lists are different from the menus described  
earlier in this section.  
When selecting fields, you might not see the downward-pointing arrow until  
you press Center on the 5-way. In fields where you see a  
downward-pointing arrow but no rectangle, you must tap the arrow with the  
stylus to display the list.  
Tip  
You can do any of the following with a list:  
Use the 5-way to highlight the field, and then press Center  
to display the items in the  
list. Press Up  
or Down  
to highlight the item you want, and then press Center to  
make your selection.  
Use your stylus to tap the arrow, and then tap the item in the list.  
Press Left to exit the list and cancel your selection.  
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Using the Keyboard  
When using the keyboard, most people find it easiest to hold the smartphone with two hands  
and to use the tips of both thumbs to press the keys.  
1
2
3
7
8
9
10  
11  
12  
13  
4
5
6
1
2
3
4
5
6
7
8
9
Start  
Phone/Talk  
Calendar  
Option  
Shift/Search  
Space  
OK  
End  
Messaging  
10 Backspace  
11 Return  
12 Shift  
13 Alt  
Section 2A: Moving Around on Your Treo Pro Smartphone  
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Understanding the Backlight  
Your smartphone includes both a keyboard backlight and a screen backlight for low light  
conditions. Both backlights turn on when you turn on the screen. The keyboard backlight  
turns off automatically after 30 seconds. When you use the keyboard again and the screen is  
already awake, the keyboard backlight turns on for another 30 seconds.  
The screen backlight remains on until there is no keyboard or stylus activity for 30 seconds,  
and then the screen dims. The screen backlight turns off automatically when the screen turns  
off or when you are on a call or are playing music in the background for longer than the time  
specified in Backlight Settings. The screen backlight also turns off when an application’s  
power-saving features turn it off. You can set different shut-off intervals depending on whether  
the smartphone is operating on battery power or is connected to an external power source.  
To change the screen backlight shut-off interval, do the following:  
1. Press Start  
and select Settings.  
2. Select the System tab, and then select Backlight  
.
3. On the Battery Power tab, select a shut-off interval from the list.  
4. Select the External Power tab and select a shut-off interval from the list.  
5. Press OK  
.
You can also adjust the backlight brightness. See “Adjusting the Brightness”  
Tip  
Entering Lowercase and Uppercase Letters  
By default, the first letter of each sentence or field is capitalized and the remaining text you  
enter is lowercase. To enter other uppercase letters, do one of the following:  
Press Shift (  
or  
) and then enter a letter. (You don’t need to press and hold Shift  
while entering a letter, but after you press Shift, it stays active for only 2 seconds.)  
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Press Shift (  
(When Caps Lock is on, this symbol appears at the bottom of the screen: . To turn off  
Caps Lock, press Shift ( or ) again.)  
or  
) twice to turn on Caps Lock, and then enter a series of letters.  
You can turn off the first-letter capitalization setting. For details see “Setting  
Tip  
Entering Numbers, Punctuation, and Symbols  
Numbers, punctuation, and symbols appear above the letters on the keys. To enter these  
characters, do one of the following:  
Press Option  
and then press the key of the desired character. (You don’t need to hold  
Option while pressing the key, but after you press Option, it stays active for only 2  
seconds. When Option Lock is active, this symbol appears at the bottom of the screen: .)  
Press Option  
twice to turn on Option Lock, and then press the desired keys to enter a  
series of characters. To turn off Option Lock, press Option again.)  
Entering Passwords  
You can't see your password as you enter it, so be careful. Be sure that Caps Lock and Option  
Lock are not on unless you need them. For information on how to enter characters, see  
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Entering Other Symbols and Accented Characters  
You can enter symbols and accented characters that don't appear on the keys by using the  
alternate characters list.  
1. Press Alt  
to display the alternate characters list.  
2. Narrow the list by pressing the key that corresponds to the character you want. (See the  
following table for a list of corresponding characters.)  
The alternate characters are grouped according to their similarity to the  
corresponding key. For example, the alternate character available for the R  
key is ® and for the T key is . If you press the wrong key, press  
Backspace to return to the full list of alternate characters. You can then  
press another key.  
Tip  
3. Press Up  
or Down  
to highlight the desired character.  
4. Press Center  
to insert the character.  
If you don’t know which key to press to narrow the list when entering a symbol, you can scroll  
through the full list until you find the character you want.  
If you want to enter an underscore (_), select it from the list that appears  
when you press Alt by itself.  
Tip  
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Symbols and Accented Characters  
to select…  
Press Alt  
and then press…  
a
á à ä â ã å æ  
A
Á À Ä Â Ã Å Æ  
b or B  
ß
c
ç ¢ ©  
C
Ç ¢ ©  
e
é è ë ê  
E
É È Ë Ê  
f or F  
ƒ
i
í ì ï î  
I
Í Ì Ï Î  
l or L  
£
n
ñ
N
Ñ
o
ó ò ö ô œ õ  
O
Ó Ò Ö Ô Œ Õ  
p or P  
r or R  
s
¶%  
®
ß š  
S
ß Š  
t or T  
u
ú ù ü û  
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to select…  
Press Alt  
U
and then press…  
Ú Ù Ü Û  
x ¤  
x or X  
y
ý ÿ  
Y
Ý Ÿ  
0
°
1 ( + E)  
2 ( + R)  
3 ( + T)  
! ( + J)  
$ ( + H)  
; ( + K)  
? ( + N)  
1 ¼ ½  
2
2
3
3
¡
¾
€ £ ¥ ¢  
: :-) :-( ;-)  
¿
Press Alt  
by itself to select these additional characters:  
: & _ • % = ÷ ^ $ € £ ¥ ¢ $ [ ] { } < > « » © ® ° ~ \ Ø μ |  
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Selecting Onscreen Input Methods  
You can also enter information using the onscreen keyboard as  
well as several methods that recognize writing with the stylus. The  
onscreen keyboard is available when you see the Keyboard  
icon at the bottom of the screen.  
1. Tap the Keyboard  
icon to display the onscreen  
keyboard. (Tap keys on the onscreen keyboard to enter text.  
Tap the icon again to remove the onscreen keyboard.)  
2. (Optional) After the onscreen keyboard is displayed, tap the  
white arrow next to it to select one of three other input  
methods:  
Block Recognizer: Use a single stroke to write letters, numbers, symbols, and  
punctuation, which are then converted into typed text.  
Letter Recognizer: Write individual letters, numbers, and punctuation, which are  
converted into typed text.  
Transcriber: Write in cursive, print, or both.  
You can set options to customize these applications for your input style (see  
Tip  
The input method you specify applies only to entering information using the  
screen. You can enter information using the keyboard on your Treo Pro  
smartphone regardless of the onscreen input method you choose.  
Note  
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Opening and Closing Applications  
Using the Buttons  
The front of the Treo Pro smartphone has four buttons that you can use to open applications:  
Start  
, Calendar  
, OK  
, and Messaging  
.
Each of the buttons has two functions. To use a button’s primary function, simply press the  
button. To use a button’s secondary function, press and hold Option  
button. Pressing Phone/Talk or any of the buttons (except OK  
while you press the  
) automatically wakes up  
Button  
Primary Function  
Start menu  
Secondary Function  
+
+
+
+
File Explorer  
Calendar  
Notes  
OK (close window)  
Messaging  
Task Manager  
Tasks  
Using the Start Menu  
You can access all the applications on your Treo Pro smartphone through the Start menu:  
1. Press Start to open the Start menu.  
2. Use the 5-way navigator to highlight the application you want to use. (To view additional  
applications, select Programs.)  
If an application appears in the Start menu, it does not appear in Programs.  
For example, you see File Explorer when you press Start, but you do not  
see File Explorer when you select Programs.  
Note  
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3. Press Center  
4. (Optional) Press OK  
continues to run in the background.)  
to open the highlighted application.  
to return to the previous screen. (The current application  
You can customize the Start menu. See “Arranging the Start Menu” on  
Did you know?  
Tip  
With the Start menu open, you can press the letter underlined in the  
application’s name to open the application. For example, press H to open  
Help. You can also use the 5-way to select the shortcut icons at the top of  
the Start menu when you want to open recently used applications.  
In Programs, press a letter to jump to the first application that begins with  
that letter. For example, press P to jump to PC Setup. Press P again to jump  
to Pocket Express, and so on.  
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Closing Applications  
Applications that you open stay open in the background if you are not using them. If you want  
to close an application (stop it from running in the background), you can tap the X in the  
upper-right corner of the application, or you can do it with Task Manager. Closing an  
application is usually not necessary; but if you’re concerned about power usage or want to  
free up memory, close some or all applications.  
1. Press and hold OK  
to open Task Manager.  
2. Do one of the following:  
To view programs in order of memory usage, tap  
Usage. (Tap again to reverse the order.)  
To close one or more individual programs, check the  
boxes next to the programs and select Stop Selected.  
To close all programs except the ones you specify,  
check the boxes next to the programs you do not want  
to close, press Menu (right softkey), and select Stop All  
but Selected.  
To close all open programs, select Stop All.  
If an X appears in the upper-right corner of an application screen, you can  
tap the X with the stylus to close the application. You can turn this feature  
on and off or change it so that tapping X sends the application to the  
background but does not close it. Press and hold OK to open Task  
Manager, select the Button tab, and then select the option you want.  
Tip  
You can also close applications by tapping the Running Programs icon in  
the upper-right corner of the Today screen and then tapping the Close icon  
by the program name.  
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Defining Exclusive Programs  
You can mark an application as exclusive. An exclusive application remains open even if you  
stop some or all applications.  
1. Press and hold OK  
to open Task Manager.  
2. On the Running tab, tap and hold the application name with the stylus.  
3. Select Add Exclusive.  
To remove an application from the Exclusive Programs List, press and hold  
OK to open Task Manager. Select the Exclusive tab, check the box next to  
the application name, and select Remove.  
Tip  
Switching Among Open Applications With the Quick Menu  
1. Go to your Today screen.  
2. Tap the Running Programs  
icon in the upper-right corner of the screen to open the  
Quick Menu.  
3. Select the program you want to use.  
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You can tap the icons on the Quick Menu to close applications, open Task  
Manager, and check system memory.  
Tip  
Customizing the Quick Menu  
If the Quick Menu is enabled, you see the Running Programs  
icon in the upper-right corner  
of the screen.  
1. Press and hold OK  
to open Task Manager.  
2. To remove the Quick Menu from your Today screen, select the Button tab and uncheck  
the Enable Quick Menu on Today screen box.  
3. Select the Others tab and select the sort method for programs in the Quick Menu.  
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Using Your Today Screen  
From your Today screen you can see your current appointments and messages at a glance.  
You can also make a call, search the Web, and manage your device from your Today screen.  
To access your Today screen, press End  
. (If your screen is off, pressing End  
wakes it up.)  
You can also access your Today screen by pressing Start and selecting  
Today.  
Tip  
1
7
2
3
4
5
6
1. Title Bar and Status Information: See “Checking Signal Strength and Phone Status” on  
page 106 to learn about the icons that appear in this area.  
2. Wireless Service Indicator: Shows whether the Bluetooth® technology and Wi-Fi  
features are on or off. Also displays Sprint if the phone is on.  
3. Quick Tour: Select to open the Quick Tour, which introduces you to many of your  
Treo Pro smartphone’s features.  
4. Messaging Status Field: Shows the number of unread email, text, and multimedia  
messages. Email messages are listed by email account. Select an account or select  
Text Messages to open the corresponding Inbox.  
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5. Calendar Status Field: Shows upcoming appointments. Select this field to open the  
Calendar application.  
6. Live Search: Enter a term you want to look up, and press Center  
or Return  
to  
view a list of search results from the Internet (data services connection required).  
7. Running Programs Icon: Tap to open the Quick Menu, which shows all open  
applications so you can quickly switch between them or close them.  
You can select a picture for your Today screen background and select which items appear on  
the Today screen. See “Today Screen Settings” on page 342 for details.  
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Section 2B  
Using the Phone Features  
In This Section  
Section 2B: Using the Phone Features  
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Accessing Your Today Screen  
You can make and receive calls and store speed-dial entries right from your Today screen.  
To go to your Today screen, press End  
. (If your screen is off, pressing End  
wakes  
it up.)  
Making Calls  
Your Treo™ Pro smartphone by Palm offers several ways to make phone calls. Try them all to  
discover which methods you prefer.  
Dialing With the Keyboard  
From your Today screen, you can dial a phone number simply by pressing the white number  
keys on the keyboard. Your smartphone opens the Phone screen. If the numbers you are  
pressing match a contact in the Contacts application, the contact name appears.  
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Dialing by Contact Name  
You can look up contacts quickly by entering just a few letters of  
a contact’s name directly from your Today screen. Before you can  
dial a call by contact name, you must create some contacts (see  
1. Go to your Today screen.  
2. Use the keyboard to type the first or last name of the  
contact you want to call. (If you enter both the first and last  
name [or the first letters of each], enter a space between  
the two names.)  
To delete letters when correcting a misspelled name, press Backspace.  
Tip  
If you press E, R, or any other key that displays both a letter and a number,  
you see onscreen not only matching names but the number as well. The  
numbers do not affect the process for dialing by contact name.  
3. Matching contacts are displayed with a code for the type of number you last entered for  
that contact: “w” for work, “m” for mobile, and so on.  
If the contact name appears with the code for the number you want to dial, highlight  
the name and press Phone/Talk  
to dial the number.  
If you want to dial a different number for a displayed contact, highlight the contact  
name and press Right or Left until the code you want appears. Press  
Phone/Talk  
If you want to select from other ways to communicate with that person, highlight the  
contact’s name, press Center (or tap and hold with the stylus), and then select  
the communication method you want to use.  
to dial the number associated with the code.  
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Dialing With a Speed-Dial Button  
Before you can use a speed-dial button, you must create some speed-dial entries. See  
1. Go to your Today screen.  
2. Press and hold the key or keys that you assigned as a speed dial to the contact number  
you want to call. (If you have assigned a two-digit speed dial to this number, press the  
first key and then press and hold the second key.)  
Dialing by Company Name  
1. Go to your Today screen.  
2. Press Contacts (left softkey).  
3. Press Menu (right softkey), select View By, and then select Company.  
4. Select the number you want to dial, and press Phone/Talk  
to dial.  
Dialing From a Web Page or Message  
Your Treo Pro smartphone recognizes most phone numbers that appear in Web pages and  
messages (text or email).  
1. Press Up  
2. Verify or edit the number.  
3. Press Phone/Talk to dial.  
or Down  
to highlight the phone number you want to dial.  
If you can’t dial a phone number directly from a Web page or a message,  
highlight the number, select Edit (right softkey), and then select Copy.  
Open the Keypad, press Menu (right softkey), and select Paste. Press  
Phone/Talk to dial.  
Tip  
Select a phone number in a message, press Menu (right softkey), and then  
press Save to Contacts to create a new contact containing the highlighted  
information or to edit an existing contact to include the highlighted  
information.  
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Dialing Your National Emergency Number  
You can dial your national emergency number (such as 911, 066, or 060) anytime. Just wake  
up the screen and enter the emergency number. If the phone is turned off, you don't have to  
turn it on. You don’t have to press Option  
If you lock your device and select Simple PIN as the password type, dial the emergency  
number by entering the number in the password field and pressing Phone/Talk  
.
.
If you select Strong alphanumeric as the password type, however, you must press Option  
twice before entering the number in the password field. See “Locking Your Treo Pro  
Redialing a Recently Called Number  
To dial the last number you called: Go to your Today screen,  
and then press Phone/Talk twice.  
To select from your most recently dialed numbers: Go to  
your Today screen, press Phone/Talk , highlight the  
number or contact name you want to call, and then press  
Phone/Talk to dial. (If more than one number is  
associated with a contact, highlight the contact and press  
Center to access any alternate numbers for that contact.)  
To select from a chronological list of calls: Go to your Today  
screen, press Phone/Talk , press Menu (right softkey) and  
select Call History. (Highlight the number you want to call,  
and then press Phone/Talk to dial.)  
You can clear the list of recently dialed numbers. From the Call History,  
press Menu (right softkey) and select Delete All Calls.  
Did you know?  
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Dialing Using the Onscreen Keypad  
The onscreen Keypad provides large numbers that you can tap  
with your finger or stylus. The numbers also include the  
corresponding letters so you can dial numbers that are  
expressed as letters.  
1. Go to your Today screen.  
2. Press Phone/Talk  
3. Tap the onscreen Keypad to enter the number.  
4. Press Phone/Talk to dial.  
and then press Keypad.  
You can paste numbers directly into the Keypad. Copy a number from  
another application, switch to Keypad, press and hold Center on the  
5-way, and then select Menu (right softkey) > Paste to insert the number  
into the Keypad.  
Did you know?  
Working With Called Numbers  
You can redial a number you’ve recently called (see “Redialing a Recently Called Number”  
on page 79). You can also view call details, send a text message to a number, save a number  
to your Contacts list, and more.  
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Working With Recently Called Numbers  
1. Press Phone/Talk  
.
On the recent calls list, outgoing calls are designated by a right-pointing  
green arrow, and incoming calls are designated by a left-pointing yellow  
arrow. Missed calls are designated by a red exclamation point.  
Tip  
To filter the displayed information, press Menu (right softkey), select View,  
and then select whether you want to view all calls and contacts, all calls  
only, or speed dials only.  
2. Highlight the number you want, and do one or more of the following:  
Save the phone number to a contact: See “Saving Phone Numbers” on page 89.  
Send a text message to the number: Press Menu (right softkey) and select Send  
Text Message. Enter the message text and press Send (left softkey).  
Create a note containing the phone number: Press Menu (right softkey) and select  
Save to Notes.  
View all calls with this number: Press Menu (right softkey) and select View All Calls.  
3. Press Center  
to open a call, and then do either of the following:  
View more details about the number: Select the number to open the call. The first  
entry is the most recent call. (Select a call from the list to see the time the call was  
made and the duration.)  
Delete calls from the recent calls list: Press Menu (right softkey) and select Delete  
Call or Delete All Calls. Select Yes to confirm the deletion.  
View Contact details associated with a number: Press Menu (right softkey) and  
select Open Contact.  
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Viewing All of Your Calls  
Your Call History list contains the numbers for all incoming and outgoing calls.  
1. Press Phone/Talk  
.
2. Press Menu (right softkey) and select Call History.  
You can also open the Call History list when you are on a call or when the  
Keypad is displayed.  
Did you know?  
3. To filter the Call History list, select one of the following buttons:  
Display outgoing calls.  
Display incoming calls.  
Display missed calls.  
Display all calls.  
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4. Highlight the number you want, and do one or more of the following:  
Save the phone number to a contact: See “Saving Phone Numbers” on page 89.  
View a note associated with the phone number: Press Menu (right softkey) and  
select View Note.  
Delete the call from the list: Press Menu (right softkey) and select Delete. Select Yes  
to confirm the deletion.  
Send a text message to the number: Press Menu (right softkey) and select Send  
Text Message. Enter the message text and press Send (left softkey).  
Delete the entire Call History List: Press Menu (right softkey) and select Delete All  
Calls. Select Yes to confirm the deletion.  
Receiving Calls  
To receive calls, your phone must be on. This is different from having only the screen turned  
on (see “Turning Your Phone On and Off” on page 34). When your phone is off, your calls go  
to voicemail.  
If music is playing when a call arrives, the device rings softly. You can answer the phone as  
you normally would. The audio pauses during your call.  
To answer a call, do one of the following:  
Press Accept (left softkey).  
Press Phone/Talk  
.
If a headset (sold separately) is attached, press the headset button.  
See a picture of the person calling you. Learn how to assign a caller ID  
Tip  
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To ignore a call and send it to voicemail, do one of the following:  
Press Menu (right softkey) and select Ignore.  
Press End  
.
You can also ignore a call and send a text message. To set this up, see  
Tip  
To silence the ringer while your device is ringing, do any of the following:  
Press any key or button except Phone/Talk , Start , OK , Alt , or End  
Press Center on the 5-way. (Don’t press Up , Down , Left , or Right .)  
Slide the Ringer switch to Sound Off to immediately silence all system sounds  
including the ringer. (Your smartphone vibrates briefly when you set the Ringer switch to  
.
Sound Off  
Sound On  
. All sounds remain off until you slide the Ringer switch back to  
.)  
When you silence the ringer, you can either press Phone/Talk  
to answer a call, press  
End to send the call directly to voicemail, or let it ring through to voicemail.  
If music is playing when a call arrives, the music pauses as soon as the  
device starts ringing, and remains paused during your call. Music playback  
resumes automatically when the call ends or the ringing stops. The  
Windows Media Player screen remains on if you don’t answer the call, and  
it closes if you do. When playback resumes, the Windows Media Player  
screen remains in the background.  
Tip  
When you are on a plane, you can turn off your phone and all wireless  
services using Comm Manager (see “Using Comm Manager to Turn  
Wireless Services On and Off” on page 221). But you can still wake up the  
screen and use any application that doesn’t require wireless services, like  
the calendar, music player, and games. You can even read and write email  
and text messages while your phone is off, but you cannot send or receive  
email or text messages.  
Did you know?  
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Using Voicemail  
Your speed-dial number 1 has been preset to dial your voicemail. The first time you call  
voicemail, you are prompted to create your voicemail password. If necessary, please contact  
Sprint for assistance with your voicemail password.  
Setting Up Voicemail  
1. Press End  
to go to your Today screen.  
2. Press and hold 1 to dial the Sprint voicemail system.  
3. Follow the voice prompts to set up your voicemail.  
Retrieving Voicemail From a Notification  
You can retrieve voicemail messages when you receive a notification, or you can dismiss the  
notification and retrieve the messages later.  
When you have a new voicemail message, a notification appears.  
To hear your message now, press Voicemail (left softkey).  
To retrieve your message later, press Dismiss (right softkey).  
Retrieving Voicemail Messages From the Today Screen  
When you have unretrieved voicemail messages, the Missed Call  
icon appears on the  
screensaver, Center  
on the 5-way flashes, and the Voicemail  
icon also appears at the  
top of your screen.  
1. Go to your Today screen.  
2. Press and hold 1 to dial the Sprint voicemail system.  
3. If prompted, enter your voicemail password using the keyboard.  
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4. Follow the voice prompts to listen to and manage your messages. (You do not need to  
press Option to enter numbers, *, or # while checking voicemail or during any other  
call that requires interaction with an automated voice system.)  
When a Voicemail icon appears at the top of the screen, you can tap the  
icon to retrieve your voicemail.  
Tip  
You can turn off the Center button voicemail notification. Press Start and  
select Settings. On the Personal tab, select Phone. Select the Beacon tab  
and uncheck the option to illuminate Center when voicemail arrives.  
If you have trouble accessing a voicemail system, try changing the Keypad  
Note  
Clearing the Voicemail Icon  
After you retrieve your voicemail messages, the Voicemail icon at  
the top of your screen usually disappears. If it doesn’t, you can  
clear the Voicemail icon manually.  
1. Press Start  
and select Settings.  
2. On the Personal tab, select Phone  
.
3. Select the Services tab.  
4. Select Voicemail from the list and then select Get Settings.  
5. Tap Clear.  
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What Can I Do When I’m On a Call?  
When you make or receive a call, information about the call appears on your Phone screen. If  
you move away from the Phone screen to another application, press OK  
until you return  
there. If you press OK while you are on the Phone screen, you will go to the application  
you were using before the call. Press Phone/Talk  
to return to the Phone screen.  
2
1
1
2
Caller’s Name and/or Number  
Current Duration of Call  
From the Today screen, you can also return to the Phone screen by  
pressing Call Status (left softkey).  
Tip  
When a call lasts longer than 1 minute, the screen dims. After 2 minutes, it  
dims more. To wake up the screen, press any key except End.  
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During a call, use the 5-way to move from button to button to do any of the following:  
By default the screen is locked during a call, so you cannot tap the screen  
with the stylus to activate a button.  
Tip  
Use the speakerphone: Select Speaker On. To turn off the speakerphone, select Speaker  
Off.  
Mute the microphone so you can’t be heard: Select Mute. To unmute the microphone,  
select Unmute.  
Jot down a note about your call: Select Note. To return to the Phone screen after you have  
finished writing the note, press OK  
Open the Contacts Application: Select Contacts. To return to the Phone screen after you  
have finished, press OK  
.
.
To unlock the screen during a call so you can use the stylus to activate any onscreen  
buttons or other items: Select Unlock. To lock the screen, select Lock.  
You can set the screen to be unlocked by default when you are on a call  
Did you know?  
You can send and receive text messages during a call. This is a great way to  
stay connected with colleagues during a long call.  
Returning to a Call From Another Application  
You can use many other applications on your Treo Pro smartphone while holding a phone  
conversation, including the organizer and Messaging features. You can open the Contacts  
application directly from the Phone screen by selecting Contacts. However, to browse the Web  
or check email during a call, you must connect to a Wi-Fi network. You cannot use the Sprint  
network to open a Mobile Broadband (EVDO) or Sprint 1xRTT data connection during a call.  
You can use the Sprint network for one activity at a time: phone or data. How can you tell  
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which kind of network you’re connected to? See “Checking Signal Strength and Phone  
From any application, press Phone/Talk  
to return to the Phone screen.  
Ending a Call  
Do one of the following:  
Press End  
.
Press the headset button (if a headset is attached and has a button on it). (Some  
headsets do not have a button.)  
Saving Phone Numbers  
After you hang up a call, you can add the number of the person you were talking with to  
Contacts if it’s not already in your list. If an incoming call uses caller ID blocking, you cannot  
save the number.  
1. When prompted after you hang up the call, press Yes (left softkey).  
2. Do one of the following:  
Create a new contact: Select <New Contact>.  
Add this number to an existing contact: Select the contact name.  
Decline adding the number: Press Cancel (right softkey).  
You can turn off the Save to Contacts prompt. When the prompt appears,  
select Do not ask again.  
Tip  
You can also save contact information from other applications, such as  
Messaging.  
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If you don’t add a number right away, follow these steps to add it later:  
1. Press Phone/Talk  
.
2. Highlight the number you want to save.  
3. Press Menu (right softkey) and select Save to Contacts.  
4. Do one of the following:  
Create a new contact: Select <New Contact>.  
Add this number to an existing contact: Select the contact name.  
Decline adding the number: Press Cancel (right softkey).  
Forwarding Calls  
You can forward calls to another phone number. Please check with Sprint about availability  
and pricing of forwarded calls; additional charges may apply.  
1. Go to your Today screen (see “Accessing Your Today Screen” on page 76).  
2. Enter *72 followed by the number to which you want to forward your calls. (For example:  
*724155551234).  
3. Press Phone/Talk  
. (A confirmation tone sounds.)  
4. When you’re ready to turn off call forwarding, dial *720 and then press Phone/Talk  
.
If *72 and *720 do not turn call forwarding on and off, please contact Sprint  
to obtain the forwarding codes for your area.  
Tip  
After you turn on call forwarding, call your Treo Pro smartphone to confirm  
that call forwarding is active.  
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Managing Multiple Calls  
Your Treo Pro smartphone offers many advanced telephone features, including call waiting  
and three-way calling. When you’re handling multiple calls, keep the following in mind:  
When you’re on a call and a second call comes in, you can accept the call and swap  
between the two calls, but you cannot create a three-way conference call.  
When you’re on a call, you can put the call on hold and make a second call. When the  
second call ends, you return to the first call.  
When you’re on a call, you can make a second call and create a three-way conference  
call, but you cannot swap between the two calls.  
Answering a Second Call (Call Waiting)  
When you’re on a call and you receive a second call, you can do either of the following:  
Send the new call to voicemail: Press Ignore (right softkey).  
Place the current call on hold and answer the new call: Press Accept (left softkey) or press  
Phone/Talk  
. (Press Phone/Talk  
again to move between callers. When a call is over,  
, you end both calls.)  
wait for the caller to hang up. If you press End  
Making a Second Call  
1. Press Phone/Talk  
. (The first call is put on hold.)  
2. Dial the second number. (If the number appears on the recent calls list, highlight the  
number.)  
3. Press Phone/Talk  
return to your first call. If you press Phone/Talk  
section]. If you press End , you end both calls.)  
. (When the second call is over, wait for the caller to hang up to  
, you conference the calls [see the next  
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Making a Conference Call  
When you’re on a call, you can make a second call and create a  
three-way conference call. Additional charges may apply, and  
minutes in your account may be deducted for each active call.  
Contact Sprint for more information.  
1. While you are on the first call, place a second call.  
2. When the second call connects, press Phone/Talk  
to  
join the two calls in conference.  
3. Press Phone/Talk  
again to end just the second call, or  
press End  
to end both calls.  
If one of the people you called hangs up, you and the remaining caller stay  
connected. The screen does not change to indicate that one of the callers  
has hung up. If you initiated the call and are the first to hang up, all three  
callers are disconnected.  
Did you know?  
Assigning Speed-Dial Numbers  
You can assign a speed-dial number to any contact phone number. You can assign up to 99  
speed-dial numbers.  
Before you can assign a speed-dial number to a contact phone number,  
you must create some contacts (see “Adding a Contact” on page 258) or  
import them by synchronizing (see “Synchronizing Information” on  
Before You  
Begin  
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1. From your Today screen, press Contacts (left softkey).  
2. Select the contact to whom you want to assign a  
speed-dial number.  
3. Highlight the phone number to which you want to assign a  
speed-dial number.  
4. Press Menu (right softkey) and select Add to Speed Dial.  
5. If you want to change the name for this speed dial, select  
the Name field and enter a new name.  
6. Select the Location list, and then select the speed-dial  
number you want to assign to this phone number. Press Up  
or Down  
to scroll the list of available speed-dial numbers.  
You cannot assign 0 (zero) or 1 as a speed-dial number. The number 0 is  
reserved for entering the + symbol in a phone number, and the number 1 is  
reserved for dialing your voicemail system.  
Did you know?  
You can also assign a speed-dial number to a contact from the recent calls  
list. Press Phone/Talk to open the list, press Menu (right softkey), and select  
Speed Dial. Press Menu (right softkey), select New, and then select the  
contact to whom you want to assign a speed-dial number.  
Tip  
To view a list of all your speed dials, press Phone/Talk  
, press Menu (right softkey), and  
select Speed Dial.  
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Using a Phone Headset  
You can connect a phone headset for hands-free operation.  
If driving while using a phone is permitted in your area, we recommend  
Important  
using a headset or a hands-free car kit (sold separately). However, be aware  
that use of a headset that covers both ears impairs your ability to hear other  
sounds. Use of such a headset while operating a motor vehicle or riding a  
bicycle may create a serious hazard to you and/or others, and may be  
illegal. If you must use a stereo headset while driving, place a speaker in  
only one ear. Leave the other ear free to hear outside noises, and use the  
headset only if it is legal and you can do so safely.  
Most headsets have a context-sensitive button that may perform different actions based on  
the situation. (Check the documentation that came with your headset for details.) You usually  
press the headset button to perform tasks such as:  
Answering an incoming call.  
Responding to call waiting.  
Hanging up a single active call or both calls on a conference call if there is no extracted  
call.  
Swapping between calls if there is one active call and one call on hold.  
Headset Specifications  
Here are tips for selecting a headset compatible with your Treo Pro smartphone:  
Your device works with headsets that have a 3.5mm connector (look for three colored  
bands on the plug). When in doubt, ask the third-party headset manufacturer if the  
product is compatible with your device.  
If you hear a headset buzz or poor microphone performance, your headset may be  
incompatible with your Treo Pro smartphone.  
Headsets designed for a previous Treo Pro smartphone are not compatible with the  
Treo Pro smartphone.  
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Using a Hands-Free Device With Bluetooth® Wireless Technology  
Your device is also compatible with many headsets and car kits (sold separately) enabled  
with Bluetooth® wireless technology version 2.0 and earlier versions.  
For a list of compatible hands-free devices with Bluetooth wireless technology, go to  
After you set up a connection with a Bluetooth headset or hands-free car kit, you can  
communicate with that device whenever it is within range and the Bluetooth feature on your  
device is turned on. The range varies greatly, depending on environmental factors. The  
maximum is about 30 feet (10 meters).  
Before You  
Begin  
Before you can transfer a call between your Treo Pro smartphone (with or  
without a wired headset) and a Bluetooth hands-free device, the Bluetooth  
device must be within range of your smartphone and you must have  
previously set up a partnership with the Bluetooth device. To learn how to  
set up and connect to Bluetooth devices, see “Connecting to Devices With  
Bluetooth® Wireless Technology” on page 214.  
If you have both a compatible Bluetooth headset and a car kit, the one you  
connected to your smartphone last becomes the active device.  
Did you know?  
Here are tips for working with a Bluetooth hands-free device:  
To transfer a call from the handset to a Bluetooth hands-free device during a call, unlock  
the Phone screen if it is locked, press Menu (right softkey), and select Turn Hands-free On.  
To transfer the call to the handset, press Menu (right softkey) and select Turn Hands-free  
Off.  
If you’re using a Bluetooth hands-free headset and it is within range, and  
you press the button on the headset, the call is automatically routed to the  
headset. If a call is answered on the device, the call remains on the speaker  
of the device.  
Did you know?  
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To transfer a call from a wired headset to a Bluetooth headset or car kit that is within range  
and with which you’ve previously set up a partnership, unplug the wired headset and  
press the button on the Bluetooth headset or car kit.  
To find out how to transfer your contacts from your device to your car kit, go to  
Customizing Phone Settings  
Turn on your phone to access your phone settings. See “Turning Your  
Before You  
Begin  
Selecting Ringtones and Vibrate Settings  
You can set various tones for various types of incoming phone calls and notifications.  
You can download MP3, MIDI, QCELP, WAV, and WMA ringtones directly to  
Page” on page 189). You can also download ringtones to your computer  
and then email them to your device.  
Did you know?  
1. Press Start  
and select Settings.  
2. On the Personal tab, select Sounds & Notifications  
.
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3. Select the Notifications tab.  
4. Select the Event list, and then select which type of call or  
notification you want to set the ringtone for:  
Phone: Known Caller: The ringtone for an incoming  
call from someone in your Contact list or speed-dial  
list. (The caller’s name appears on the screen when  
you receive the call.)  
Phone: Missed call: The notification tone for a call you  
did not answer.  
Phone: Roaming: The ringtone for a call that comes in when you’re outside the  
Sprint National Network.  
Phone: Unknown Caller: The ringtone for an incoming call from someone who is  
not in your contact list or speed-dial list.  
Phone: Voice mail: The notification tone for a new voicemail.  
For the Missed call and Voice mail options, you can select sound and  
display options instead of ring type and ringtone options.  
Tip  
5. Select the Ring type list, and then select the ring style for the selected type of call.  
6. Select the Ring tone list, and then select the sound for the selected type of call.  
7. (Optional) Select Play  
to preview the sound.  
8. Check the Vibrate when boxes to turn the vibrate feature on or off based on the Ringer  
switch setting.  
9. Repeat steps 4 through 7 to select ringtones for other types of calls.  
10. Press OK  
.
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Tip  
To record, preview, delete, and send sounds on your Treo Pro smartphone,  
select the Manage tab. To record a sound, press Menu (right softkey) and  
select New Sound. To play a sound, select it. To delete a sound, highlight it  
and press Backspace. To send a sound, highlight it, press Menu (right  
softkey), and select Send Sound.  
You can also select tones for events other than phone calls. For example,  
select a tone to let you know when a new email message arrives, or when  
your Treo Pro smartphone detects a wireless network.  
Did you know?  
Adjusting Volume Settings  
Call volume: While a call is in progress, press Volume (on the side of your smartphone) to  
adjust the call volume.  
Music/Video volume: While playing music or a video, press Volume to adjust the  
music/video volume.  
Ringer volume: When a call is not in progress and you are not playing music or a video,  
press the Volume to adjust the ringer volume.  
You can also set sounds for messaging notifications and calendar  
Did you know?  
Assigning a Picture and Ringtone ID to a Contact  
1. Go to your Today screen.  
2. Press Contacts (left softkey).  
3. Highlight the contact that you want to give a picture caller ID.  
4. Press Menu (right softkey) and select Edit.  
5. Select Picture.  
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6. Select Camera to take a picture and add it to this contact entry, or select an existing  
picture for this contact entry.  
7. Scroll down to the Ring tone field and then select a tone for this contact entry.  
Selecting Your Location Privacy Setting  
When Location Privacy is on, your device can be tracked for services such as Family Finder.  
When it is off, your device can be tracked only during a 911 call for emergency purposes.  
1. Press Start  
and select Settings.  
2. On the Personal tab, select Phone  
.
3. Select the Services tab and then select Location Setting  
from the list.  
4. Select Get Settings.  
5. Scroll to read the explanation, and at the bottom select ON  
or OFF.  
6. Press OK  
to return to Phone Settings.  
7. Press OK  
to finish.  
Enabling Support for a TTY Device  
You can enable your device for use with a TTY/TDD device. A TTY (also known as a TDD or  
Text Telephone) is a telecommunications device that enables telephone communication for  
people who are deaf or hard of hearing, or who have speech or language disabilities.  
Your device is compatible with select TTY devices. You can connect a TTY/TDD machine,  
headset, or hands-free kit to your device through the headset jack while in TTY/TDD mode.  
Please check with the manufacturer of your TTY device for connectivity information. Be sure  
that the TTY device supports digital wireless transmission.  
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Make sure your device is connected to a TTY/TDD device using the headset  
jack. When you enable TTY, all audio modes are disabled on your device,  
including holding the device up to your ear and listening.  
Before You  
Begin  
1. Press Start  
and select Settings.  
2. On the Personal tab, select Phone  
.
3. Select the Services tab and then select TTY Mode from the  
list.  
4. Select Get Settings.  
5. Select one of the following:  
Full mode: Allows you to type a message, which is  
read by the TTY device to the other person. The  
spoken response is then typed to you.  
VCO mode: Voice carryover, which allows you to speak to the hearing person you  
have called and then read the response.  
HCO mode: Hearing carryover, which allows you to listen to the speaking person  
you have called and then type your response.  
Off.  
6. Press OK  
to return to Phone Settings.  
7. Press OK  
to finish.  
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Automatically Adding a 1 for Long Distance Dialing  
If you have enabled your phone for dialing in North America (see the next section, “Setting  
Your Long Distance Dialing Preferences”), you can have the 1 added automatically to the  
phone number for long distance calls.  
1. Press Start  
and select Settings.  
2. On the Personal tab, select Phone  
.
3. Select the Services tab and then select Automatic Prepend  
from the list.  
4. Select Get Settings.  
5. Select Enable to have a 1 added in front of a 10-digit phone  
number for long distance calls.  
6. Press OK  
to return to Phone Settings.  
7. Press OK  
to finish.  
Setting Your Long Distance Dialing Preferences  
Dialing preferences let you assign a prefix to your phone numbers. You can add a different  
prefix based on the length of the phone number.  
1. Press Start  
and select Settings.  
2. On the Personal tab, select Phone  
.
3. Select the Services tab, and then select Plus Code Dialing from the list.  
4. Select Get Settings.  
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5. Select Enable to automatically add an international dialing  
prefix to long distance numbers. (When you dial an  
international number, begin with + [the plus sign]; when  
you place the call, the + is replaced by the number in the  
International dialing code field. The default is 011. You can  
change this to another number.)  
6. If you travel outside North America and service is available,  
do either of the following:  
Change the prefix in the International dialing code field  
based on your current location.  
Select Disable and enter the correct international dialing code manually when you  
make a call.  
7. (Optional) Select Reset to reset the International dialing code field to 011.  
8. Press OK  
to return to Phone Settings.  
9. Press OK  
to finish.  
Receiving Voice Calls During an Active Data Connection  
You can choose whether or not to receive voice calls when you have an active mobile  
broadband data connection. If you receive a voice call, your data connection is interrupted. If  
you do not want your data connection interrupted, send your calls to voicemail.  
1. Press Start  
and select Settings.  
2. On the Personal tab, select Phone  
.
3. Select the Services tab, and then select DDTM Mode from  
the list.  
4. Select Get Settings.  
5. Select On or Off to set whether you can receive calls during  
a data session.  
6. Press OK  
to return to Phone Settings.  
7. Press OK  
to finish.  
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Enabling the Voicemail Beacon  
1. Press Start  
2. On the Personal tab, select Phone  
3. Select the Beacon tab, select Beacon from the list, and then  
and select Settings.  
.
set whether you want Center  
to flash after a voicemail  
arrives.  
4. Press OK  
5. Press OK  
to return to Phone Settings.  
to finish.  
Enabling Automatic Answering With a Headset  
1. Press Start  
and select Settings.  
2. On the Personal tab, select Phone  
.
3. Select the More tab.  
4. Set whether you want to answer incoming calls without  
pressing Phone/Talk  
, and set the number of rings to  
answer after.  
5. Press OK  
6. Press OK  
to return to Phone Settings.  
to finish.  
Selecting Your Call Settings  
By default, when you reject an incoming call, the caller is sent to voicemail. You can change  
this setting so that, in addition to sending the caller to voicemail, a text message opens that  
you can send to the caller. You can change the default text of the message, and you can also  
set whether to have phone numbers automatically added to Contacts.  
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1. Press Start  
and select Settings.  
2. On the Personal tab, select Phone  
.
3. Select the Advanced tab.  
4. To turn on the text message feature, check the Reject call  
with text message box.  
5. (Optional) Change the content of the message.  
6. Set whether you are prompted to add contact entries for  
numbers that are not already in your Contacts list.  
7. Press OK  
to return to Phone Settings.  
8. Press OK  
to finish.  
Controlling Your Roaming Experience  
Your device is digital dual-band. This means that you can make and receive calls while on the  
Sprint National Network. It also means that you can connect to other digital networks (called  
roaming) if Sprint has implemented a roaming agreement with the network provider.  
When you roam outside the Sprint National Network, the Roaming  
icon appears at the top  
of your screen. Additional charges may apply if you use your Treo Pro smartphone while  
roaming. To learn more about roaming, visit sprint.com.  
Feature Availability  
You can make and receive calls while roaming.  
You can access voicemail while roaming.  
Other features that are standard on the Sprint National Network, such as call waiting, may  
be available depending upon the roaming network.  
You may not be able to access certain services, such as data services, depending on the  
available network.  
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Setting Roaming Preferences  
Use Roaming Preferences to set specific options for using your phone while roaming. For  
example, you can set options to be notified that you are roaming before placing a call or  
making a data connection, so that you are aware that you might incur extra charges.  
1. Press Start  
and select Settings.  
2. On the Personal tab, select Phone  
.
3. Select the Services tab, and then select Roaming from the list.  
4. Select Get Settings.  
5. Set your roaming preference:  
Sprint Only: Your phone connects only to the  
Nationwide Sprint PCS network.  
Automatic: When you are outside the Sprint network,  
your phone automatically connects to partner roaming  
networks. (Roaming charges may apply.)  
6. Set your data network roaming preference:  
Never ask: You are never warned about data roaming.  
(If you select Never ask, set whether or not to allow data  
roaming. If you do, roaming charges may apply.)  
Always ask: You receive a warning every time you initiate a data connection while  
roaming.  
Default: Your phone may provide a warning when you initiate a data connection  
while roaming internationally.  
7. Press OK  
.
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Setting a Roaming Alert  
1. Press Start  
and select Settings.  
2. On the Personal tab, select Phone  
.
3. Select the Services tab and then select Roaming Alert from  
the list.  
4. Select Get Settings.  
5. Set whether you want the ring of an incoming call to  
become a specific ring when you are roaming. (To set the  
6. Press OK  
to return to Phone Settings.  
7. Press OK  
to finish.  
Checking Signal Strength and Phone Status  
You can use icons at the top of your Today screen to monitor the status of the signal strength  
and several other items on your Treo Pro smartphone:  
Sprint  
Your phone is on and you’re inside the Sprint National Network. If you are  
outside a coverage area, No Service or Roaming appears instead. No Service  
means that there is no coverage at all, and Roaming means that another  
wireless service provider’s network is available. When you turn off your phone,  
Phone Off appears.  
You missed an incoming call.  
You have a voicemail message. This icon appears on the Today screen.  
You have a voicemail message. This icon appears on the screensaver screen.  
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You have a new email message.  
You have a new SMS\MMS message.  
You have a new multimedia message.  
A new multimedia message is being downloaded to your smartphone.  
A multimedia message could not be downloaded.  
You have more than one of the preceding conditions.  
An error occurred during synchronization.  
Your phone is on. The bars display the signal strength. The stronger the signal,  
the more bars that appear.  
Your phone is on and you are outside a coverage area. To save battery power,  
consider turning off your phone.  
Your phone is off.  
A call is in progress.  
The microphone is muted.  
The screen is locked.  
You are outside a Sprint coverage area and are roaming on another wireless  
service provider’s network.  
You are outside an area that supports data services, or your phone is off, and  
therefore a data connection is not available.  
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You are in an area that supports mobile broadband (EVDO) data services.  
EVDO (Evolution Data Optimized) is a wireless broadband technology that is  
designed for very high-speed data transfer, with average download speeds of  
400 to 600Kbps. It is capable of reaching download speeds up to 3.2Mbps  
and upload speeds up to 1.8Mbps.  
Your phone is on and is connected to a mobile broadband network, but you  
are not actively transmitting data. You can still make and answer calls.  
Your phone is on, and a mobile broadband data connection is active. You can  
still make or answer calls. When you make or answer a call, the data  
transmission is automatically interrupted.  
You are in an area that supports Sprint 1xRTT data services. The 1xRTT  
(single-carrier [1x] radio transmission technology) wireless technology can  
provide fast data transfer and Internet access with average speeds of 60 to  
80Kbps and bursts up to 144Kbps.  
Your phone is on and is connected to a Sprint 1xRTT network, but you are not  
actively transmitting data. You can still make and answer calls.  
Your phone is on, and a Sprint 1xRTT data connection is active. When you  
make or receive a call, the data transmission is automatically interrupted.  
The Wi-Fi feature on your smartphone is turned on, but you are not connected  
to a Wi-Fi network.  
You have a Wi-Fi notification waiting. For example, if Wi-Fi is turned on, and  
you are not within range of a preferred network, you can tap this icon to view  
available networks.  
Your smartphone is connected to a Wi-Fi network, and you are actively  
transmitting data.  
Your smartphone has an ActiveSync connection with your computer.  
Synchronization is in progress with ActiveSync® technology.  
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The battery is empty and needs to be charged.  
The battery is being charged.  
The device is connected to a power source and the battery is fully charged.  
The device is not connected to a power source and the battery is fully  
charged.  
Location Setting setting is set to ON. This icon appears only during an active  
call. Your location is available to the Sprint network and to other applications.  
Tap the icon to quickly access the Location Setting screen. See “Selecting Your  
Location Setting is set to OFF. This icon appears only during an active call. Your  
location is available to the Sprint network during emergency calls only. Tap the  
icon to quickly access the Location Setting screen. See “Selecting Your  
The Bluetooth icon on the Today screen is used to turn the Bluetooth feature  
on and off. Select the Bluetooth icon to access Comm Manager (see “Using  
A call is in progress and the call audio is on a Bluetooth hands-free device that  
is connected to your smartphone.  
A call is in progress and the call audio is on an A2DP Bluetooth hands-free  
device that is connected to your smartphone.  
You have a reminder. If you do not see the reminder on your Today screen, tap  
the icon to open the reminder.  
You have an alert from Microsoft. If you do not see the alert on your Today  
screen, tap the icon to open the alert.  
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Section 3  
Web and Data Services and  
Other Wireless Connections  
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Section 3A  
Using Web and Data Services  
In This Section  
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Getting Started With Data Services  
With your Sprint service, you are ready to start enjoying the advantages of data services. To  
sign up for data services or to access complete instructions, visit sprint.com. For information  
on charges associated with the features of Sprint’s data services, refer to your Sprint service  
plan.  
Enabling Data Services  
The first time your activated Treo™ Pro smartphone by Palm is turned on, a one-time setup  
process occurs automatically. You do not need to do anything. However, if the setup process  
fails, do the following:  
1. Make sure that your phone is on (see “Turning Your Treo Pro Smartphone On and Off”  
2. Press Start  
and select Settings.  
3. Select the System tab and then select Update Profile.  
4. To verify that your profile has been updated, press Internet (right softkey). (The Sprint  
home page should appear.)  
Accessing Data Services  
Data Services User Name  
When you buy your smartphone and sign up for service, you’re automatically assigned a user  
name, which is typically based on your name and a number followed by “@sprintpcs.com.”  
(For example, the third John Smith to sign up for Sprint services might have  
jsmith003@sprintpcs.com as his user name.)  
When you use data services, your user name is submitted to identify you to the Sprint  
National Network.  
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Your user name is automatically programmed into your smartphone. You don’t have to enter  
it. When your Treo Pro smartphone is enabled with data services, your user name  
automatically appears on the About screen.  
To find your user name:  
1. Press Start  
and select Settings.  
2. Select the System tab, and then select About  
.
3. Select the Phone tab, and then scroll down to Data user name.  
Data Services Symbols on Your Screen  
When you are connected to data services, a data connection icon appears at the top of the  
description of the various data connection icons.  
Data Services Billing Information  
See your service plan or contact Sprint for details on data services billing.  
Using Your Treo™ Pro Smartphone by Palm as a Modem  
Internet Sharing is the feature that converts your Treo Pro smartphone into a modem so that  
you can access the Internet from your laptop computer anywhere on the Sprint advanced  
wireless high-speed data network. You can use this feature to send and receive email, browse  
the Internet, and access your company’s network anywhere on the Sprint Mobile Broadband  
Network.  
To use this service, you may be required to sign up on a Sprint Phone as  
Modem plan. Go to sprint.com or visit a Sprint Store for Phone as Modem  
plan details and more information.  
Note  
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Setting Up an Internet Connection With Your Computer  
You can set up Internet Sharing in one of two ways:  
Connect your Treo Pro smartphone to your computer using the USB cable.  
If your computer is enabled with Bluetooth® wireless technology, you can set up your  
Treo Pro smartphone as a wireless modem using the built-in Bluetooth technology.  
While your mobile broadband data connection is active, you can receive  
incoming calls and place outgoing calls; however, doing either of these  
suspends the data connection until you hang up the call.  
Note  
Sprint data services are available on the Sprint National Network; mobile  
broadband (EVDO) services work anywhere on the Sprint National Network,  
but broadband-like download speeds are available only in areas covered by  
the mobile broadband network. For information about mobile broadband  
services in your area, contact Sprint.  
To set up USB Internet Sharing:  
1. Connect your Treo Pro smartphone to your computer, using the USB cable.  
2. Make sure that the phone on your Treo Pro smartphone is turned on (see “Turning Your  
Phone On and Off” on page 34) and that one of the data services icons (  
or  
)
appears at the top of the screen. (If you don’t see either of these icons, then you cannot  
use your smartphone as a modem.)  
3. Go to your Today screen.  
4. Select Start  
> Programs > Internet Sharing.  
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5. Check that USB is selected for PC Connection.  
6. Press Connect (left softkey). (When your computer detects  
the connection, a connection  
icon appears in the  
taskbar in the lower-right corner of your computer screen.)  
7. On your computer, open your Web browser to confirm that  
you can connect to the Internet.  
You now have an Internet connection on your computer via your  
Treo Pro smartphone, and you can do anything you would do  
using your usual Internet connection.  
To set up Internet Sharing with Bluetooth® wireless technology:  
Create a partnership between your Treo Pro smartphone and your  
computer, and be sure to check the Make this device discoverable to  
other devices box. We recommend that you initiate the partnership from  
Before You  
Begin  
1. On your computer, double-click the icon to open the Bluetooth connections window.  
(For instructions, check the documentation included with your computer.)  
2. Select the option to view devices within range.  
3. You should see an icon representing your Treo Pro smartphone. Double-click or  
right-click this icon and check properties/details to make sure that “Network Access  
Point” or “Personal Access Networking” or something similar appears in the list of  
Bluetooth services associated with your smartphone.  
Tip  
Don’t see your Treo Pro smartphone icon on the list of services? Check the  
documentation included with your computer, or contact your computer  
manufacturer for help. Various computer models use various terms for the  
Bluetooth connection features.  
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4. On your Treo Pro smartphone, select Start  
> Programs > Internet Sharing.  
5. Select the PC Connection list, and then select Bluetooth PAN.  
6. Press Connect (left softkey) and follow the wizard to set up Internet Sharing.  
7. On your computer, follow the steps to accept or enable a Bluetooth PAN connection with  
your smartphone. Check the documentation included with your computer for  
instructions.  
8. On your computer, double-click the Network Access Point icon to establish the Bluetooth  
PAN connection.  
9. After you have connected, on your computer, open your Web browser to confirm that  
you can connect to the Internet.  
You now have an Internet connection on your computer via your Treo Pro smartphone, and  
you can do anything you would do using your usual Internet connection.  
Using Sprint TV®  
With Sprint TV®, you can watch live TV on the go, right on your Treo Pro smartphone.  
Accessing your Sprint TV channels is as easy as using the remote control in your living room.  
Browse through the available free channels or subscribe to one of the premium offerings.  
Wherever you go on the Sprint National Network, you can get more out of your Sprint TV  
service.  
To access your Sprint TV channels:  
1. Press Start  
and select Programs.  
2. Select Sprint TV  
.
3. Select Sprint TV, Premium Channels, or Sprint TV En Vivo to proceed to the channel  
listings.  
4. Browse through the available programming and select a clip or channel to view the  
program.  
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The first time you access a channel that requires a subscription, you are  
prompted to purchase access. Select Subscribe to purchase access, or  
select Preview to see a preview of the selected channel.  
Note  
Using the Sprint Music Store  
In the Sprint Music Store you can search for, preview, and download digital music to your  
Treo Pro smartphone. The cost of songs you purchase is automatically charged to your  
account. Some songs are free. Songs you download will play on your smartphone and on  
Windows Media Player 10 and later on your computer.  
1. Press Start  
and select Programs.  
2. Select Sprint Music  
.
3. Browse the store using one of these options:  
Search: Find songs by entering search criteria such as  
all or part of the song title, artist, genre, or category.  
Featured: Choose from a changing selection of songs  
and artists.  
Genres: Search by type of music, such as hip hop,  
R&B, Latin, rock, or country, etc.  
Categories: Search by categories like free songs, what’s hot, etc.  
4. Select a song you are interested in and do any of the following:  
Tap Preview to listen to part of the song.  
Tap Buy to purchase the song for the price indicated.  
Tap 6 for <price> to purchase 6 songs. (For songs 2 through 6, the button changes  
to Download X of 6.)  
5. If you purchased a song, tap Download or Download X of 6.  
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6. When prompted, press Save (left softkey) and fill in the  
following fields. (If you change your mind about buying the  
song, press Menu [right softkey] and select Cancel.)  
In the Name field, enter a new name for the file, or leave  
the one provided.  
In the Folder list, select the folder, such as My Music, to  
which the file will be downloaded.  
In the Type field, select Windows Media Audio File.  
In the Location field, select Main memory or Storage  
Card.  
7. Select Save to download the file. (The file appears with the name indicated and the  
.wma file extension in the location you specified.)  
8. (Optional) Back up the songs you downloaded to your computer (see “Synchronizing  
Songs that you download do not automatically appear in your Windows  
Media Player Mobile library. You must update the library to be able to see  
Important  
Using Pocket Express  
With Pocket Express, you can personalize the data services on your Treo Pro smartphone to  
suit your needs. Pocket Express makes it easier than ever to retrieve the most popular Web  
information and categories instantly. Pocket Express uses the ZIP code you provide to  
customize the content you receive, so you can get the information you want, when you want it.  
Initializing Your Pocket Express Service  
1. Press Start  
and select Programs.  
2. Select Pocket Express  
.
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3. Select View Terms & Conditions, review the terms for your account, and then press  
OK  
.
4. Enter your preferred ZIP code.  
5. Press I Agree (left softkey).  
6. When the Would you like to add Pocket Express to your Today screen prompt appears,  
press Yes (left softkey) or No (right softkey). (If you press No, you can access Pocket  
Express from the Programs folder.)  
7. Wait for Pocket Express to retrieve information based on your selected location.  
Accessing Pocket Express Information  
Finding the information you’re looking for with Pocket Expresss is as easy as navigating a  
Web browser on your computer. (The following example illustrates how to access News  
information.)  
1. Press Start  
and select Programs.  
2. Select Pocket Express  
.
3. Select Breaking News Photos & Opinion. (As you highlight a category name, the  
description expands. For example, when highlighted, the News category becomes  
Breaking News Photos & Opinion.)  
4. Depending on which category you select, a menu appears with additional options. (For  
this example, you can select from subcategories such as Top News, US News, World  
News, Red, Politics, etc.)  
5. Select a subcategory, and then select an article. (The article is then displayed.)  
6. Do any of the following to navigate through the content:  
Scroll to the bottom of the screen to access options that allow you to go back,  
view the full story, email the link, view associated images, or select additional  
navigation options.  
Use the 5-way to scroll through the article.  
Select Back (at the bottom of the screen) to return to the article list.  
Select Full to view the full article.  
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Select Mail to send a link to the article via email.  
Select PageOne to return to the category list.  
Select Settings to specify the number of stories that appear per page and whether  
you want the full story or a summary. (The changes take place after the next  
update.)  
Select Update to connect to the Web and update your information.  
From the main screen, select and explore other categories, such as Weather, Sports, and  
Stocks, and enjoy the feature-rich content. The Entertainment category lets you see which  
movies are playing near you, including showtimes; for select theaters, you can even purchase  
tickets right from your smartphone.  
In addition to the standard categories, you can select optional categories for a fee, such as  
Maps and TV Guide. Optional categories bring the information you want right to your screen  
without doing a traditional Web search. For additional free and fee-based options, check the  
Extras page. Check in often to see what’s being offered.  
Updating Pocket Express Information  
You can set Pocket Express to update news and information automatically, or you can retrieve  
updates manually.  
To manually retrieve updates:  
From any Pocket Express category page, select Update at the bottom of the screen.  
To automatically retrieve updates:  
1. From any Pocket Express screen, press Menu (right softkey) and select Express Settings.  
2. Select the Account list in the upper-left corner, and select Auto-Updates.  
3. Set the Frequency and Begin Time.  
4. Press Done (left softkey).  
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Section 3B  
Using the Email Features  
In This Section  
Section 3B: Using the Email Features  
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Getting Started With Email  
Just like on your computer, you can choose between email applications to manage your  
email. Your Treo™ Pro smartphone by Palm includes two options for reading and sending  
email. (Additional fees may apply for email services.)  
Messaging: Check email from your corporate Exchange server, from your POP/IMAP  
accounts with your ISP (Internet service provider), and from Internet mail accounts such  
Windows Live: Check your Windows Live Hotmail account (see “Setting Up Windows Live  
If you want to, you can set up more than one application to work with separate email  
accounts.  
You can receive email messages in various formats, including HTML, RTF,  
and plain text. If your email provider offers a Web interface, you can also use  
Internet Explorer® Mobile to manage email from your Treo Pro smartphone.  
To learn about using Internet Explorer Mobile, see “Browsing the Web” on  
Tip  
If your email account requires a VPN connection for establishing a secure  
connection, your VPN server may require that you install specific VPN  
software (sold separately) on your Treo Pro smartphone before you can  
access your email. See “Connecting to a VPN” on page 366 for details.  
Did you know?  
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Getting Information From a Microsoft® Exchange Server  
You can wirelessly synchronize email, contacts, appointments, and other information on your  
Treo Pro smartphone with Microsoft® Exchange Server.  
Microsoft® Direct Push Technology  
If you are using Exchange Server 2007 or Exchange Server 2003 upgraded to Service  
Pack 2, you may be able synchronize email wirelessly and take advantage of the additional  
features of Microsoft® Direct Push technology.  
Microsoft Direct Push is a two-way wireless delivery method that keeps your Outlook  
information always up-to-date and provides more efficient communication between the server  
and your device. It includes features such as Global Address List (GAL), Tasks Over The Air  
(OTA), and IP-based push updating of Microsoft® Outlook® information (Inbox, Calendar,  
Contacts, and Tasks).  
For delivery of Outlook email using Direct Push technology, make sure that your company  
uses Microsoft® Exchange Server 2007 or Microsoft® Exchange Server 2003 upgraded to  
Service Pack 2, and ask your system administrator if synchronization features are enabled.  
Setting Up an Exchange Server Account  
To wirelessly synchronize your smartphone with an Exchange server, you must set up an  
Exchange Server account on your Treo Pro smartphone. The account appears as an email  
account in the Messaging application.  
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Before You  
Begin  
To wirelessly synchronize your Treo Pro smartphone with an Exchange  
server, you must activate data services. See “Enabling Data Services” on  
page 114 for more information.  
Work with your system administrator to gather the following information:  
Exchange server address and domain name.  
Are the Exchange server settings detectable?  
Security connection: Does your server use an encrypted (SSL)  
connection?  
Your user name and password.  
Security measure: Is it OK to store your corporate email password on  
your smartphone?  
1. Press Start  
and select Programs.  
2. Select ActiveSync  
.
3. Press Menu (right softkey) and select Add Server Source. (If you see Configure Server in  
the menu instead of Add Server Source, then your Exchange Server account is already  
set up, and you do not need to complete the rest of the setup steps.)  
4. Enter the email address that you want to set up.  
5. Do either of the following, and then press Next (right softkey).  
If the Exchange server is detectable, keep the check in the Attempt to detect  
Exchange Server Settings automatically box.  
If the Exchange server is not detectable, uncheck the Attempt to detect Exchange  
Server Settings automatically box.  
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6. Enter the Server address. Check the This server requires an  
encrypted (SSL) connection box if your server uses an  
encrypted connection; then press Next (right softkey). (If  
your Treo Pro smartphone was able to detect the Exchange  
server settings, the Edit Server Settings screen does not  
appear.)  
7. Enter the user name and password you use to access your  
corporate mail server, and enter the Exchange server  
domain.  
The Exchange server settings are case-sensitive. Be sure to enter uppercase  
Tip  
and lowercase letters properly. Be especially careful when entering the  
password, because it does not appear on the screen as you enter it. See  
8. Do either of the following and then press Next (right  
softkey):  
If you want to enter your password each time you  
access this account, uncheck the Save password box.  
If you want your password entered automatically and  
your system administrator has given you permission to  
store your password on your smartphone, keep the  
check in the Save password box.  
The Save password box must be checked if you want to synchronize  
automatically with the Exchange server.  
Note  
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9. Check the boxes for the types of information you want to sync with the Exchange server.  
10. (Optional) Highlight an item and select Settings to change the synchronization settings  
for that type of information. (Press OK  
to return to the Edit Server Settings screen.)  
If you want to download more than the email message header, select  
E-mail and increase the KB setting. If you don’t increase this setting, you  
Note  
can manually download the rest of the message at your convenience.  
Not all information types have settings.  
11. (Optional) Press Menu (right softkey) and select Advanced to set the rules for fixing  
sync conflicts, and then press Save (right softkey).  
12. Press Finish (left softkey). (Synchronization with your Exchange server begins  
automatically. A status bar appears onscreen, indicating sync progress.)  
You can set a schedule for synchronization to take place anytime information is updated on  
either your Treo Pro smartphone or the server, or at specific intervals. See the next section for  
instructions on setting your sync schedule.  
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Setting a Sync Schedule With an Exchange Server  
Set up an Exchange Server email account. See “Setting Up an Exchange  
Before You  
Begin  
How often you perform a wireless sync can have a large influence on the life of your battery.  
To conserve power, we recommend that you synchronize every 30 to 60 minutes or longer  
instead of as items arrive. Follow these steps to set your sync schedule:  
1. Press Start  
and select Programs.  
2. Select ActiveSync  
.
3. Press Menu (right softkey) and select Schedule.  
4. Set your schedule for peak and off-peak times.  
5. Set your roaming preference. (If roaming charges are not a  
concern, select Use above settings when roaming.)  
6. Press OK  
.
Setting Up an IMAP or POP Email Account  
You can use the Messaging application (Microsoft Outlook Mobile) to send and receive email  
messages. To use Messaging, you must have an email account with an Internet service  
provider (ISP), an email account that you access using a VPN server connection (such as a  
work account), or any other IMAP (Internet Message Access Protocol) or POP (Post Office  
Protocol) email account.  
If you have multiple email accounts, you must enter settings for each email  
account.  
Note  
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Setting Up Messaging to Work With Common Providers  
Use the following steps if you have a common email provider such as AOL, EarthLink, or  
Yahoo! Mail Plus. If you are setting up the Messaging application to work with your corporate  
email account, or if you have a uncommon email provider, see “Setting Up Messaging to  
Ask your email provider or system administrator for your account user name  
and password if you don’t know them.  
Before You  
Begin  
1. Make sure that your phone is on (see “Turning Your Phone  
2. Press Messaging  
.
3. Select Setup E-mail.  
4. Enter the email address and password for the email  
account that you want to set up.  
5. If you want to enter your password each time you access  
this account, uncheck the Save password box. (If you want  
your password entered automatically, check this box.)  
6. Press Next (right softkey).  
7. Do either of the following:  
If the setup process finds your account settings, press  
Next (right softkey).  
If the setup process does not find your account  
Providers” on page 132 and continue with step 8 of  
that procedure.  
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8. Enter your name and a name that identifies this account, such as “AOL,” and then press  
Next (right softkey). (The account name appears on the Today screen along with the  
number of unread messages for this account.)  
9. (Optional) Select either of the following:  
Automatic Send/Receive: Change the time interval for automatically downloading  
email, from every five minutes to once a day. If you do not want to automatically  
download messages, select Manually.  
Review all download settings: Select this link to change download settings; see  
details.  
10. Press Finish (right softkey).  
11. If prompted, select OK to download messages for this account now.  
On the Messaging accounts screen, when you select Menu and then  
Options, an asterisk appears next to the account that was active when you  
opened Options.  
Did you know?  
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Setting Up Messaging to Work With Other Providers  
You can set up an account in the Messaging application to send and receive email  
messages, using an email account that you have with an Internet service provider (ISP), an  
email account that you access using a VPN server connection (such as a work account; see  
“Connecting to a VPN” on page 366), or any other IMAP or POP email account.  
Work with your email provider or system administrator to gather the  
following information: account type (POP3 or IMAP), mail server name for  
receiving mail, your user name and password, and any special security  
requirements, including whether it is OK to store your password on your  
Treo Pro smartphone.  
Before You  
Begin  
1. Make sure that your phone is on (see “Turning Your Phone On and Off” on page 34).  
2. Press Messaging  
.
3. Select Setup E-mail.  
4. Enter the email address and password for the email  
account that you want to set up.  
5. If you want to enter your password each time you access  
this account, uncheck the Save password box. (If you want  
your password entered automatically, check this box.)  
6. Press Next (right softkey).  
7. Uncheck the Try to get e-mail settings automatically from the  
Internet box, and then press Next (right softkey).  
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8. Select one of the following as your email provider, and then  
press Next (right softkey):  
Internet e-mail: Select this option if you access email  
from an Internet provider’s domain name, such as  
aol.com.  
Exchange server: Select this option if you access email  
from a corporate email account using an Exchange  
Account” on page 125 for the remaining setup steps.  
Custom domain: Select this option if you access email  
from your own domain name, such as johndoedomain.com.  
You can set up multiple email accounts, but you can set up only one  
Exchange Server account. If you have already set up an Exchange Server  
account, this option does not appear.  
Note  
9. If you selected Custom domain in the previous step, enter your custom domain name,  
and then press Next (right softkey).  
10. Enter your name and a name that identifies this account,  
and then press Next (right softkey). (For example, if this is  
your work email account, you can name the account  
“Work” or your company’s name. The account display  
name appears on the Today screen along with the number  
of unread messages for this account.)  
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11. Enter your incoming mail server address, select your  
account type, and then press Next (right softkey).  
12. Enter your account user name and password.  
13. If you want your password entered automatically, check the  
Save password box; if you want to enter your password  
each time you access this account, do not check this box.  
(For a corporate email account, ask your system  
administrator for permission to store your corporate email  
password on your smartphone. If you do not receive  
permission, don’t check the Save password box.)  
14. Press Next (right softkey).  
15. Enter the following outgoing mail settings:  
Outgoing (SMTP) mail server: Enter the server name.  
Outgoing server requires authentication: Check the box  
if your outgoing mail server requires authentication.  
Use the same user name and password for sending  
e-mail: Check the box if the server requires you to use  
your account user name and password when sending  
email.  
16. (Optional) Select the Advanced Server Settings link, select  
the following settings, and then press Done (left softkey):  
Require SSL for Incoming e-mail: Check the box if your  
account requires Secure Sockets Layer (SSL) for  
incoming messages.  
Require SSL for Outgoing e-mail: Check the box if your  
account requires SSL for outgoing messages.  
Network connection: Select the type of connection to  
use for sending and receiving email.  
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17. On the Outgoing (SMTP) mail server screen, press Next (right softkey).  
18. (Optional) Set any of the following:  
Automatic Send/Receive: Change the time interval for  
automatically sending and downloading email, from  
every five minutes to once a day. If you do not want to  
automatically download messages, select Manually.  
Review all download settings: Select this link to  
change download settings; see “Changing Email  
page 152 for information.  
19. Press Finish (right softkey). If prompted, select OK to  
download messages for this account now.  
Editing and Deleting Email Accounts  
1. Press Messaging  
.
2. Press Menu (right softkey) and select Options.  
3. Do one of the following:  
To delete an account: Highlight the account you want to delete, press and hold  
Center  
and then select Delete.  
To edit an account: Select the account you want to edit, select the account feature  
you want to edit, and go through the screens to change the settings you want to  
edit.  
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Deleting a Microsoft Exchange Server Outlook Account  
The following instructions assume that your smartphone is already set up to  
Synchronization” on page 44). If you have not finished the sync setup  
process, you must do so before continuing.  
Before You  
Begin  
1. Connect your smartphone to your computer with the USB cable. (ActiveSync starts  
automatically.)  
2. On your computer, open the sync software:  
Microsoft Windows XP: ActiveSync.  
Microsoft Windows Vista: Windows Mobile Device Center.  
3. Open the settings panel for the Microsoft Exchange account:  
ActiveSync: In the Information Type section of the window, right-click Microsoft  
Exchange and select Settings. (If you do not see the Information Type section, click  
Show Details.)  
Windows Mobile Device Center: Open Mobile Device Settings.  
If synchronization is in process, the Settings menu item is inactive. Wait until  
synchronization finishes, or click Stop in the ActiveSync window to end it.  
Note  
4. Delete the account:  
ActiveSync: Click Delete Server to remove the account settings from your  
smartphone, and then click OK.  
Windows Mobile Device Center: Click End Exchange Server Partnership, and then  
click Yes to delete the account from your smartphone.  
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Sending and Receiving Email Messages  
Selecting Which Email Account to Use  
If you set up more than one email account on your smartphone (see “Getting Started With  
Email” on page 124), you can choose one of two ways to select the account that you want to  
use to view or send messages:  
By default, when you open the Messaging application, a list of all your email accounts  
appears. Select the account you want.  
If you turn off the option to display the list of accounts (see “Customizing Your Email  
Settings” on page 148), you see the last account you used when you open the Messaging  
application. Press Left or Right to cycle through your accounts until the name of the  
account you want appears in the title bar.  
You can also switch to a different account after you finish working in the first  
account you selected. From the message list, press Left or Right.  
Tip  
Creating and Sending an Email Message  
1. Press Messaging  
.
2. Select the account you want to use to send a message.  
3. Press Menu (right softkey) and select New.  
4. Do one of the following to address the message:  
If the recipient’s name and email address are in your Contacts list, enter the first few  
letters of the recipient’s first or last name, or the recipient’s first and last initials  
separated by a space, and then select the recipient’s name.  
If the recipient’s name is in an online address book, you can find the name and add  
If the recipient’s name and email address are not in your Contacts list, enter the full  
email address.  
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To address a message to multiple recipients, separate the addresses by  
pressing Option + K to enter a semicolon (;). To enter an underscore (_ ) in  
an address, press Alt and select the underscore symbol from the list.  
Tip  
5. Select Subject and enter a title for the message.  
6. Press Down to go to the body of the message.  
7. Enter your message, or press Menu (right softkey), select  
My Text, and then select a predefined phrase you want to  
insert.  
8. (Optional) Press Menu (right softkey) and do any of the  
following:  
Select Insert, select the type of item you want to attach,  
and then select the file or record a voice note.  
Select Spell Check.  
Select Message Options, select the Priority list, select a setting for the message, and  
then press OK  
.
9. Press Send (left softkey).  
Tip  
To save storage space on your Treo Pro smartphone, turn off the option to  
save sent messages in the Sent folder. In the Messaging application, press  
Menu (right softkey) and select Tools > Options. Select the Message tab,  
and then uncheck the Keep copies of sent items in Sent folder box.  
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Receiving Email Messages  
How you receive email messages depends on the type of account you are using and how  
you synchronize:  
Microsoft Exchange ActiveSync®: New email messages are sent to your Treo Pro  
smartphone when they appear on the server, according to the schedule you set up, or  
when you manually initiate a sync (see “Sharing Information” on page 322).  
If you sync email with Microsoft® Exchange Server 2003 or 2007, you can  
Tip  
synchronize messages in subfolders you create. In the Messaging  
application, press Menu (right softkey) and select Tools > Manage Folders.  
Folders containing subfolders display a plus sign (+). Select the + to view  
the subfolders. Check the box to the left of any subfolder you want to sync.  
If you synchronize email with Microsoft® Exchange Server 2007, and you  
receive a message containing a link to a document on SharePoint or an  
Did you know?  
internal file server, you can view the document by selecting the link.  
Desktop synchronization software: If you synchronize your Treo Pro smartphone with your  
computer, messages in Microsoft Outlook on your computer are transferred to your  
smartphone when you connect your computer and your device (see “Synchronizing With  
All other POP or IMAP accounts: These include ISP accounts and accounts you access  
using a VPN server connection (typically a work account; see “Connecting to a VPN” on  
page 366). Message retrieval depends on whether you chose a time interval or manually  
from the Automatic Send/Receive list during account setup (see “Setting Up Messaging  
If you chose a time interval: Your Treo Pro smartphone automatically checks for and  
downloads new messages according to that interval.  
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If you chose Manually: Follow these steps to send and receive messages:  
1. Press Messaging  
.
2. Select the account for which you want to receive email messages.  
3. Press Menu (right softkey) and select Send/Receive to synchronize your smartphone  
with your email server.  
Partially downloaded messages appear in the message list with a partial  
envelope icon to the left of the subject. To view the full message, either  
press Menu (right softkey) and select Download Message, or open the  
message and select Get the rest of this message.  
Tip  
You can view messages sent as HTML with the HTML formatting intact.  
Did you know?  
Receiving Attachments  
You can receive and open attachments in a number of different formats, including Word®,  
Excel®, OneNote®, PowerPoint®, ZIP, and PDF. To receive and open attachments, do the  
following:  
1. Highlight the attachment name below the subject to mark it for download.  
2. Synchronize the email account that contains the message as described in the previous  
sections.  
3. Select the attachment name (below the subject) to open the attachment.  
To store attachments on an expansion card, insert the card into the  
expansion card slot on your Treo Pro smartphone, press Menu (right  
softkey), and select Tools > Options. Select Storage and check the When  
available, use this storage card to store attachments box.  
Tip  
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Downloading Attachments Automatically  
If you are synchronizing with Outlook on your computer and want to download attachments  
automatically, do the following:  
1. Press Start  
and select Programs.  
2. Select ActiveSync  
.
3. Press Menu (right softkey) and select Options.  
4. Select E-mail and then select Settings.  
5. Check the Include file attachments box.  
6. (Optional) To automatically download attachments up to a certain size only, check the  
Only if smaller than box and enter the maximum attachment size.  
7. Press OK  
.
To automatically download attachments from an IMAP4 email account (typically an ISP  
account) or an account that you access using a VPN server connection (typically a work  
account; see “Connecting to a VPN” on page 366), do the following:  
1. Press Messaging  
.
2. Do one of the following:  
If you see the account list, press Menu (right softkey) and select Options.  
If you see the message list for a specific account, press Menu (right softkey) and  
select Tools > Options.  
3. On the Accounts tab, select the IMAP4 account name.  
4. Select Download Size Settings.  
5. Select the Message download limit list and select Entire message.  
6. Select the Download attachments list and then select either All attachments or one of the  
size limit options.  
7. Press Done (left softkey) twice, and then press OK  
.
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Embedded images and objects cannot be received as attachments, unless  
you have an IMAP4 email account with TNEF disabled. Note that TNEF must  
be enabled in order for you to receive meeting requests.  
Did you know?  
Working With Email Messages  
Adding a Contact From an Email Message  
You can add a contact name or email address to your Contacts list directly from the To, cc, or  
bcc field of an email message. You can select the name or address from either an outgoing  
or an incoming message, and you can either create a new contact or add the information to  
an existing contact.  
1. In an open message, highlight the name or address of the contact you want to add.  
2. Press Center  
.
3. Press Save (left softkey).  
4. Do either of the following:  
Select New Contact to create a new contact entry for  
this name or address.  
Select an existing contact to add the name or address  
to the selected entry.  
5. (Optional) Select the contact type. If you have set up  
Windows Live, you may have the choice of saving a new  
contact as an Outlook contact or a Windows Live contact. Outlook and Live contacts  
6. Enter or edit the contact information.  
7. Press Save (left softkey) for an Outlook contact or OK  
for a Windows Live contact.  
(For a Windows Live contact, you also have the option of making the contact available to  
the Windows Live Messenger application.)  
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Adding an Online Address Book  
Many email servers can verify names with an online address book, also called a directory  
service or a Global Address List (GAL). When you set up an Exchange Server account on  
your Treo Pro smartphone, you automatically set up access to the Global Address List for that  
Exchange server. After you sync with the Exchange server for the first time, the Messaging  
application checks your contact list and then the directory service to verify names that you  
enter in the To, Cc, and Bcc fields.  
If your organization provides an online address book but does not use Exchange Server,  
follow the steps in this section to enable the Messaging application to verify the names that  
you enter in the To, Cc, and Bcc fields.  
Ask your system administrator for the name of the directory service and the  
server, and whether authentication is required for accessing an online  
address book.  
Before You  
Begin  
1. In the message list, press Menu (right softkey) and select Tools > Options.  
2. Select the Address tab.  
3. Select Add.  
4. Enter the name of the Directory service.  
5. Enter the Server name.  
6. If your server requires authentication, check the box and enter your user name and  
password.  
7. (Optional) Check the Check name against this server box to enable this directory service.  
8. Press OK  
.
To delete a directory service, highlight it, press and hold Center on the  
5-way, and select Delete.  
Tip  
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Using an Online Address Book  
You can access contact information, such as an email address or phone number, from your  
organization’s online address book or Global Address List (GAL). To access a GAL, make  
sure you are accessing either Microsoft Exchange Server 2007 or Microsoft Exchange Server  
2003 upgraded to Service Pack 2.  
Before You  
Begin  
Add access to an online address book to your Treo Pro smartphone (see  
1. In a new message, select To.  
2. Press Menu (right softkey) and select Add Recipient.  
3. Press Menu (right softkey) and select Company Directory.  
4. Enter the contact name (in part or in full) as it appears in the directory, and then press  
Find (left softkey). (You must spell the contact name correctly.)  
You can use the Global Address List to search for a contact. In Contacts,  
press Menu (right softkey), and then select Company Directory. When  
sending a meeting request, select Attendees, select Add Required  
Attendee or Add Optional Attendee, and then press Menu (right softkey),  
and select Company Directory.  
Did you know?  
When you sync your Microsoft Outlook email account with your computer  
(as opposed to wireless synchronization with an Exchange server), disable  
your online address books to avoid errors. Press Menu (right softkey) and  
select Tools > Options. Select Address, select each online address book,  
and then uncheck the Check name against this server box. Be sure to turn  
this option back on if you synchronize other email accounts.  
Tip  
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Finding Messages  
You can find messages containing a specific word or phrase. The find feature searches  
names, email addresses, and subject lines.  
1. Press Messaging  
.
2. Select the account you want.  
3. Begin typing the word or phrase you want to find. (The list changes to show only those  
messages containing the letters you enter, and those letters are highlighted.)  
4. Continue entering letters to narrow the list until the message you want appears.  
To clear the search filter and display all messages for this account, press  
Backspace.  
Tip  
Using Links in Messages  
When you receive a text or email message that contains a telephone number, email address,  
or URL, you can dial the number, send an email message, or go to the Web page  
immediately. Your Treo Pro smartphone automatically opens the appropriate application from  
the link.  
1. Select a message in the list.  
2. Select the phone number, email address, or URL (appears as underlined blue text).  
Replying to a Message  
1. Open the message to which you want to reply.  
2. Do one of the following:  
To reply to only the sender of the message, press Reply (left softkey).  
To reply to all the recipients of the message, press Menu (right softkey) and select  
Reply > Reply All.  
3. Enter any text you want to add.  
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4. (Optional) Select Edit sender’s message to edit the original sender’s message text that  
you include in your reply.  
5. Press Send (left softkey).  
If you reply to a message sent as HTML, the reply is sent in HTML also.  
Did you know?  
Forwarding a Message  
1. Open the message you want to forward.  
2. Press Menu (right softkey) and select Reply > Forward.  
3. Address the message and enter any text you want to add.  
4. Press Send (left softkey).  
Deleting Messages  
You can delete a message you are reading, or you can delete one or more messages from  
the message list.  
To delete a message you are reading:  
Press Menu (right softkey) and select Delete.  
To delete messages from the message list:  
1. Highlight the message(s) you want to delete. (To highlight multiple messages, tap and  
drag the stylus across the messages in the list.)  
2. Press Delete (left softkey).  
3. Select Yes to confirm the deletion.  
To delete all messages at once:  
1. Press Menu (left softkey) and select Tools > Clear “[account name].”  
2. Select Yes to confirm the deletion.  
Messages you delete are moved to the Deleted Items folder. To remove these items from your  
device completely, press Menu (right softkey) and select Tools > Empty Deleted Items.  
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Using Email Shortcuts  
You can perform common email tasks for messages you’ve received by pressing and holding  
certain keys on the keyboard. Either highlight a message on the message list or open a  
message from the list, and then press and hold any of the following keys:  
Press and  
hold...  
To...  
H
View all email shortcuts.  
A
Reply to the sender of a message and to all other recipients.  
Reply to the sender only.  
R
K
Mark a message as read or unread.  
Flag a message as high priority.  
Move a message between folders.  
Forward a message.  
F
M
O
D
Delete a message.  
L
Fully download a partially downloaded message.  
S
Synchronize your smartphone with the server to receive and send new  
messages.  
Adding a Signature to Your Messages  
You can use a different signature with each email account.  
1. Press Messaging  
.
2. Do one of the following:  
If you see the account list, press Menu (right softkey) and select Options.  
If you see the message list for a specific account, press Menu (right softkey) and  
select Tools > Options.  
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3. On the Accounts tab, select Signatures.  
4. Select the account for which you want to create a signature.  
5. Check the Use signature with this account box to add this  
signature to new messages you create with this account.  
6. (Optional) Check the Use when replying and forwarding box  
to add this signature to messages you reply to and forward  
with this account.  
7. (Optional) Highlight the text in the signature field at the  
bottom of the screen, and enter new signature text you  
want to use.  
8. Press OK  
.
Customizing Your Email Settings  
1. Press Messaging  
.
2. Do one of the following:  
If you see the account list, press Menu (right softkey) and select Options.  
If you see the message list for a specific account, press Menu (right softkey) and  
select Tools > Options.  
3. On the Accounts tab, set either of the following options:  
Security: Set whether you receive a warning message  
before you navigate to a URL or a file link that is not on  
your smartphone.  
Display account picker when opening Messaging: Set  
whether a list of your email accounts appears when  
you open the Messaging application, allowing you to  
select the one you want to use. (If the box is  
unchecked, the Inbox application opens to the last  
account you used.)  
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If the Display account picker when opening Messaging box is unchecked,  
open the messaging application and then repeatedly press Messaging or  
press Left or Right on the 5-way to cycle through your accounts.  
Tip  
4. Select the Message tab and set any of the following options:  
When replying to e-mail, include body: Set whether the  
body of a message you received appears in your  
response to that message.  
Keep copies of sent items in Sent folder: Set whether  
messages you send are stored in the Sent folder.  
Warn when deleting messages in the message list: Set  
whether a confirmation message appears when you  
delete messages from the message list.  
After deleting or moving a message: Set what you  
want to see after you delete or move an email  
message you are reading: the account Inbox, the next message, or the previous  
message.  
5. Select the Address tab and set any of the following options:  
In Contacts, get e-mail addresses from: Set whether  
you want to check Contacts in addition to any directory  
services for email addresses.  
Check names using these address books: Set which  
directory services you want to check for email  
addresses.  
Add: Add directory services to the list of online address  
books.  
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6. Select the Storage tab and set either of the following options:  
When available, use this storage card to store  
attachments: Set whether you want to automatically  
store email attachments on an expansion card. (You  
must have a card inserted into the expansion card slot  
on your smartphone to select this option.)  
Empty deleted items: Select Immediately to have the  
Deleted folder emptied anytime you delete a message.  
Select On connect/disconnect to have the folder  
emptied anytime you open or quit the Messaging  
application. (Select Manually to manually empty the  
Deleted folder.)  
If you choose to manually empty the Deleted folder, you delete messages  
from this folder in the same way that you delete any other messages (see  
Tip  
7. Press OK  
.
Changing Email Download Settings: Outlook Email Accounts  
You can customize the download options for an Outlook email account you synchronize with  
your computer or with an Exchange server. To change options for other types of email  
1. Press Start  
and select Programs.  
2. Select ActiveSync  
.
3. Press Menu (right softkey) and select Options.  
4. Select E-mail and then select Settings.  
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5. Select any of the following options:  
Download the past: Sets the number of days’ worth of  
email to be retrieved for each automatic or manual  
sync.  
Message format: Sets the format for sending and  
receiving messages. If you select HTML, messages  
sent to you as HTML are received with their formatting  
intact. If you select Plain Text, all messages are  
received as plain text.  
Download size limit: Sets the size of an incoming  
message that is automatically downloaded. For any message that exceeds this size,  
you must manually download the rest of the message. Selecting a higher limit  
means that more of your messages are fully downloaded, but message retrieval  
might take longer. You can also choose to download message headers only,  
regardless of size.  
Include file attachments: Sets whether to download attached files with a message.  
Only if smaller than: Sets the maximum size of attachments that can be  
downloaded. If an attachment exceeds the maximum size, you must download it  
6. (Optional) Select Advanced, and then select any of the  
following options:  
Encrypt all outgoing e-mail messages: Sets whether  
outgoing messages should be encrypted for extra  
security. Encryption helps prevent eavesdropping,  
which occurs when a hacker intercepts and reads your  
email messages.  
Sign all outgoing e-mail messages: Sets whether  
messages should be given a digital signature as an  
extra security measure. A signature helps prevent  
impersonation and tampering.  
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Choose Certificate: Sets the certificate to use as a digital signature.  
My e-mail addresses: Sets the addresses to which the security measures should be  
applied.  
7. Press OK  
.
Changing Email Download Settings: Other Email Accounts  
You can customize the download options for each email account that you have with an  
Internet service provider (ISP) or that you access using a VPN server connection (typically a  
work account). To change options for a Microsoft Outlook email account, see “Changing  
1. Press Messaging  
.
2. Do one of the following:  
If you see the account list, press Menu (right softkey) and select Options.  
If you see the message list for a specific account, press Menu (right softkey) and  
select Tools > Options.  
3. Select the email account you want.  
4. Do one of the following:  
If you see the Contents screen, select Send/Receive Schedule.  
If you see the E-mail Address screen, press Next (right softkey) until you see the  
screen to the right.  
5. Select either of the following:  
Automatic Send/Receive: Set the time interval for  
automatically downloading email, from every 5 minutes  
to once a day. (If you do not want to automatically  
download messages, select Manually.)  
Download messages: Set the number of days’ worth of  
email to be retrieved for each automatic or manual  
retrieval.  
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6. Select Advanced Settings and then select any of the following:  
Send/receive when I click Send: Set whether you can manually send and receive  
messages, in addition to automatically downloading them.  
Tip  
To save memory, limit the number of emails you download to your Treo Pro  
smartphone by selecting a long interval for the Automatic Send/Receive  
setting or a short interval for the Downloaded messages setting.  
Use automatic send/receive schedule when roaming:  
Set whether automatic downloading takes place when  
you are roaming. (This may result in higher connection  
charges than downloading while in your home  
network.)  
When deleting messages: Set whether messages  
should be deleted from the mail server when you  
delete them on your smartphone, or whether  
messages you delete on your device should remain on  
the server.  
7. Press Done (left softkey) and then select Download Size Settings.  
8. For Message Format, select either HTML or Plain Text.  
(HTML lets you send and receive email using formatting  
such as different fonts, bold and italic text, colors, etc. If you  
select Plain Text, all messages are received as plain text.)  
9. From the Message download limit list, select the size of an  
incoming message that is automatically downloaded. (For  
any message that exceeds this size, you must manually  
download the rest of the message. Selecting a higher limit  
means more messages are fully downloaded, but message  
retrieval might take longer. You can also choose to  
download message headers only, regardless of size.)  
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10. For Download attachments, set whether attachments are automatically downloaded  
with messages.  
11. Press Done (left softkey).  
Messages sent to you as plain text are always received as plain text, even if  
you select HTML.  
Did you know?  
Working With Meeting Invitations  
You can receive meeting invitations on your Treo Pro smartphone in the same way that you  
receive email messages. Here are the key features of meeting invitations:  
Meeting invitations appear on your smartphone in the Messaging application, and in  
Calendar as Tentative before you accept.  
From within the Messaging application, you can accept, decline, or tentatively accept a  
meeting invitation.  
If you accept an invitation, the meeting shows up as an appointment in Calendar.  
You can reply to and forward meeting invitations in the same way as email messages.  
Note  
You can create meeting invitations on your Treo Pro smartphone; see  
1. Press Messaging  
.
2. Select the account you want.  
3. Select a meeting invitation to open it. (Meeting invitations appear with this icon:  
4. Do either of the following:  
.)  
To accept the invitation, press Accept (left softkey), select whether to edit (include  
comments with) your response, and then select OK.  
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To decline or tentatively accept the invitation, press Menu (right softkey) and select  
Decline or Tentative.  
If you receive an updated meeting invitation, you can again choose to  
accept, decline, or tentatively accept. If you receive a meeting cancellation,  
you can press Remove (left softkey) to delete the meeting from your  
calendar.  
Tip  
Sending Email Messages From Within Another Application  
You can send certain files as attachments from within the application where the file is created  
or stored. For example, if you take a picture with the built-in camera, you can select an option  
to send the picture as an attachment to an email message. You can also use this feature with  
videos and sound files. For details, see the chapter on the specific application.  
You can send files such as Microsoft Office documents (Word, PowerPoint,  
Excel, and OneNote), PDF documents, pictures, videos, and ringtones as  
attachments to email messages (see “Creating and Sending an Email  
Did you know?  
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Section 3C  
Using Messaging  
In This Section  
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About Messaging  
Your Treo™ Pro smartphone by Palm offers a few ways for you to send and receive  
messages:  
Sprint Messaging: Enables you to use the Messaging application to exchange brief text  
messages and multimedia messages with other wireless devices and email addresses that  
support these forms of messaging.  
IM: Enables you to exchange instant messages (IMs) with friends and colleagues who use  
MSN, Yahoo, and America Online instant messages.  
These messaging services may not be included in your service plan and may incur extra  
charges. If you are not sure about your service plan, consult Sprint.  
Make sure your phone is on and that you’re inside a coverage area before  
you try to send or receive messages.  
Before You  
Begin  
This chapter describes the various messaging options and walks you through setting them  
up, so that you can use your Treo Pro smartphone to send and receive messages.  
Sending and Receiving Messages  
Creating and Sending a Text Message  
Each text message can hold up to 160 characters. To save time, you can select from  
predefined My Text phrases, such as “Call me” or “On my way.” You can add your own  
My Text phrases, and if you prefer, you can enter the full message text too.  
1. Press Messaging  
.
2. Select SMS\MMS.  
3. Press Menu (right softkey) and select New > SMS.  
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4. Enter the recipient’s name, mobile phone number, or email address:  
Enter the first letters of the recipient’s first or last name, the first and last initials  
separated by a space, or the email address. If a match is found in your Contacts list,  
select the name.  
A match for a phone number will not be found in your Contacts list unless  
the contact has a phone number listed for Mobile tel. To review your  
Contacts list, press Menu (right softkey) and select Add Recipient.  
Tip  
If the recipient’s name is in an online address book,  
you can find the name and add it (see “Using an  
If you have recently called or sent a message to the  
recipient, press Menu (right softkey), select Add  
Recipient > From Call History, and then select the  
recipient.  
If the recipient’s name and mobile number are not in  
your Contacts list, enter the full mobile number or email  
address.  
Separate addresses with semicolons (;). (Enter a semicolon by pressing  
Option  
+ K.)  
To enter an underscore, press Alt  
and select the character. (It’s the third  
character in the list.)  
5. To confirm that addresses you enter are valid, press Menu (right softkey) and select  
Check Names. (An alert appears if any names or address you’ve entered are not valid.)  
6. Enter your message, or press Menu (right softkey), select My Text, and then select a  
predefined phrase you want to insert.  
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To add a new My Text phrase, select Edit My Text Messages in the list.  
Tip  
Some symbols can’t be used in text messages. Invalid characters are  
automatically replaced by the Messaging application.  
7. (Optional) To attach a file to the message, press Menu (right softkey), select Insert, and  
then select the file type you want to insert.  
A vCard is a Contact entry. A vCalendar is a Calendar appointment or a  
task.  
Did you know?  
If you attach a file to a text message, you can convert it to a multimedia  
message. Press Menu (right softkey), select Advanced Composer, and  
instructions.  
8. (Optional) Press Menu (right softkey) and select Spell Check.  
9. (Optional) Press Menu (right softkey), select Message Options, and select a priority and  
indicate if you want to include a callback number.  
10. Press Send (left softkey).  
Press Menu (right softkey) and select Save to Drafts if you need to finish  
composing your message later.  
Did you know?  
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Creating and Sending a Multimedia Message  
If your device is enrolled with a Microsoft System Center Mobile Device  
Manager server, you cannot send and receive multimedia video messages.  
Important  
Multimedia messages consist of pictures, videos, text, and sounds presented as one or more  
slides. You must have a service plan that includes multimedia messaging to use this feature.  
You can include any of the following items:  
Ringtones: MIDI  
Sound clips: AMR, WAV  
Pictures: JPG, GIF, BMP  
Videos: 3GPP, 3GPP2, MPEG4  
Outgoing multimedia messages can be up to 2MB.  
1. Press Messaging  
.
2. Select SMS\MMS.  
3. Select Menu (right softkey) > New and then one of the  
following:  
Video Message to create a message containing videos,  
pictures, audio, and/or text.  
Picture Message to create a message containing  
pictures, audio, and text.  
4. Enter the recipient’s mobile phone number or email  
address:  
Enter the first letters of the recipient’s first or last name,  
the first and last initials separated by a space, or the  
email address. If a match is found in your Contacts list,  
select the name.  
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A match on a phone number will not be found in your Contacts list unless  
the contact has a phone number listed for Mobile tel. To review your  
Contacts list, press Menu (right softkey) and select Add Recipient > From  
Contacts.  
Tip  
If the recipient’s name is in an online address book, you can find the name and add  
If you have recently called or sent a message to the recipient, press Menu (right  
softkey), select Add Recipient > From Call History, and then select the recipient.  
If the recipient’s name and mobile number are not in your Contacts list, enter the full  
mobile number or email address.  
Separate addresses with semicolons (;). (Enter a semicolon by pressing  
Option  
+ K.)  
Need to enter an underscore? Press Alt  
and select the character. (It’s the third  
character in the list.)  
To display the Cc and Bcc address fields, navigate to the To field and press  
Up on the 5-way.  
Tip  
5. Select Subject and enter a title for the message.  
6. Select Menu (right softkey) > Insert and one or more of the following:  
Video: (Video message only.) Select a video to insert, or press Camera (left softkey)  
to record a video. (Press Center  
to start recording, press Center  
again to stop  
recording, and tap the Insert  
icon to insert the video in the message. For more  
information on recording videos, see “Recording a Video” on page 233.)  
Picture: (Picture message only.) Select a picture to insert, or press Camera (left  
softkey) to take a picture. (Press Center  
to take the picture, and tap the Insert  
icon to insert the picture into the message. For more information on taking pictures,  
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You can also select Menu (right softkey) > Capture > Video or Image to  
record a video or take a picture.  
Tip  
Audio: (Picture message only.) Select a sound and press Select (left softkey) to  
insert, or tap the Record icon in the lower-left corner of the screen, select  
Record, and record the sound. Select Add when you have finished.  
Text: (Video and picture messages.) Enter a text caption or message for the video  
or picture. While you are using the text entry screen, you can tap icons at the bottom  
of the screen or select menu items to do the following:  
Insert an emoticon.  
Insert a favorite.  
Insert a My Text predefined phrase.  
Insert a Contact.  
Insert a Calendar appointment or task.  
On the text entry screen, select menu items for text size and color, and for  
the background color.  
Tip  
7. (Picture message only.) Press Menu (right softkey) and select Slides > Insert Slide to add  
another picture to the message.  
If you add more than one slide to a message, tap the arrows in the  
lower-right corner of the screen to scroll among the slides. To delete a slide,  
scroll to the slide you want, press Menu (right softkey), and select Slides >  
Delete Slide.  
Tip  
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8. (Optional) To add a vCard (Contacts entry), vCalendar (Calendar appointment or task),  
or other file type to a message, press Menu (right softkey) and select Attachment. (Press  
Menu [right softkey] again and select the type of file you want to add.)  
To remove an attachment, press Menu (right softkey) and select  
Attachment. Highlight an attachment, press Menu (right softkey), and select  
Delete. To remove all attachments, select Delete All.  
Tip  
9. To change the background color for the message, press Menu (right softkey), select  
Options, select Background, and then select the color you want.  
10. To change the positioning of text and graphics in the message, press Menu (right  
softkey), select Options, and then select Text Layout. Select the positioning that you want,  
and press Done (left softkey).  
11. To set options for sending, press Menu (right softkey), select Options, and then select  
Send Options. (Select Low, Normal, or High for priority, and check the Read report box if  
you want to receive a message indicating your message was opened. Press Done [left  
softkey] to return to your message.)  
12. Press Send (left softkey).  
You can send your multimedia message as a text message, but you may  
lose some formatting, and the message text may be truncated. Press Menu  
(right softkey) and select Send via SMS.  
Tip  
To save your picture message as a template for future messages, press  
Menu (right softkey) and select Template > Save as Template.  
Organizing Slides Within a Picture Message  
If your message contains more than one slide, you can change the order of the slides and  
change the duration for each slide during playback.  
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1. On the message compose screen, press Menu (right  
softkey) and select Slides > Organize Slides.  
2. Do any of the following:  
Move a slide: Highlight the slide, press Menu (right  
softkey), and select Move Forward or Move Backward.  
Change display time for slides: Tap a black arrow  
beneath a slide to increase or decrease the duration.  
(The minimum duration is 2 seconds.)  
Insert slides: Press Insert (left softkey).  
Remove slides: Press Menu (right softkey) and select Delete.  
3. Press OK  
.
Receiving a Text Message  
When your phone is on and you are in a wireless coverage area, you automatically receive  
new text messages.  
When a new message notification appears, select one of the following options:  
Reply (left softkey): Opens the message in chat view so you can view its full contents and  
Menu (right softkey) > Delete: Deletes the new message.  
Menu (right softkey) > Call sender: Dials the sender’s phone number.  
Menu (right softkey) > Save as read: Puts the message in your SMS\MMS Inbox as read.  
Menu (right softkey) > Dismiss: Dismisses the notification and puts the message into your  
SMS\MMS Inbox as unread.  
If you have multiple messages, the notification includes the number of messages.  
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Viewing a Text Message  
To open a text message, do one of the following:  
Press Messaging  
and select SMS\MMS. From the Inbox, select the message you want  
to view.  
From a notification, select Reply. The message opens in chat view so you can view its full  
contents and reply to the sender (see “Using Messaging to Chat” on page 168).  
On the Today screen, select the SMS\MMS status line indicating an unread message.  
Receiving a Multimedia Message  
You can set your device to automatically download new multimedia messages or to notify  
you that messages are ready to download.  
When a new message notification appears, select one of the following options:  
Dismiss (left softkey): Dismisses the notification and puts the message in your SMS\MMS  
Inbox as unread.  
View (right softkey): Opens the message in chat view so you can view its full contents and  
If you have multiple messages, the notification includes the number of messages.  
Viewing a Multimedia Message  
1. To open a multimedia message, do one of the following:  
Press Messaging  
, select SMS\MMS, and then in the Inbox select Video Message  
(SMS\MMS) or Picture Message (SMS\MMS). The message opens in chat view,  
displaying the sender and subject.  
From a notification, select View (left softkey).  
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On the Today screen, select the SMS\MMS status line indicating an unread  
message, and then from the Inbox, select Video Message (SMS\MMS) or Picture  
Message (SMS\MMS). (The message opens in chat view, displaying the sender and  
subject.)  
2. Select the message in chat view to view the full message with inserted images or files.  
3. With the message open, do any of the following:  
Forward the message: Press Menu (right softkey) and  
select Forward.  
Reply to the message: Press Menu (right softkey),  
select Reply, and then select a reply method: via  
Pics/Video or via SMS.  
View detailed information about the message: Press  
Menu (right softkey) and select Show > Message Detail.  
View detailed information about a recipient who is in  
your Contacts list: Press Menu (right softkey) and select Show > Contact Details.  
Press Menu (right softkey) when you have a contact’s details displayed to  
see other options, like blocking future messages from this contact.  
Tip  
View detailed information about the attached file: Press Contents (left softkey), and  
then press Properties (left softkey).  
Press Menu (right softkey) when you are viewing a message’s contents to  
see several other options, like saving the attached file with a new name  
Tip  
When viewing a multimedia message containing multiple slides, you can  
press Right or Left on the 5-way to move to the next or previous slide.  
Did you know?  
4. Press OK  
.
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Using Messaging to Chat  
When you exchange more than one message with a single contact, the messages you  
exchange with that person are grouped into a chat session. When you select a chat session  
from your message list, the upper part of the screen displays all messages you’ve exchanged  
with the contact, and the lower part provides a text entry area.  
1. Press Messaging  
.
2. Select SMS\MMS.  
3. To start a new chat or continue an existing chat, select the  
message to which you want to reply. (The message opens  
in chat view.)  
4. Enter your message. (You can use any of the menu  
commands described in “Creating and Sending a Text  
5. Press Send (left softkey).  
6. If an incoming message has a file attached, it appears in  
the chat list with this icon: . (Select the message to open  
it and view the attachment.)  
7. To close the chat session and return to the Inbox, press OK  
.
In the Inbox, all messages from a chat session are displayed as one item: a  
single conversation. To view individual messages within the conversation,  
select it to reopen the chat session.  
Note  
While chat view remains open, any new messages you receive from your  
chat partner appear directly on the screen; you do not get a new message  
notification.  
Did you know?  
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Using Links in Messages  
When you receive a text message that contains a telephone number, email address, or URL,  
you can dial the number, send an email message, or go to the Web page immediately. Your  
device automatically opens the appropriate application from the link.  
1. Open a message in the Inbox or another folder.  
2. Use the 5-way to select the phone number, email address, or URL (appears as  
underlined blue text).  
3. For phone numbers, confirm or change the number and press Call (left softkey).  
If you receive a multimedia message that contains a phone number, email address, or URL,  
tap the item to open a menu of actions you can perform.  
Adding a Contact From a Message  
You can add a contact name, phone number, or email address to your Contacts list directly  
from a received message. You can either create a new contact or add the information to an  
existing contact.  
1. In an open message or chat session, select the name,  
phone number, or address of the contact you want to add.  
2. Select Yes.  
3. Select <New Contact> to create a new contact entry for this  
name or address, or select an existing contact to add the  
name or address to that entry.  
4. Enter or edit the contact information.  
5. Press Save (left softkey).  
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Managing Your Messages  
Message Status Icons  
The status icons that appear next to each message in the Inbox and Outbox indicate  
the following:  
An SMS message, unread and read.  
A high-priority SMS message (appears on right of screen).  
Your reply to an SMS message.  
An MMS message, unread and read.  
A high-priority MMS message, unread and read.  
A low-priority MMS message, unread and read.  
Unread messages appear in bold. Messages you’ve read appear in  
plain text.  
Tip  
Deleting Messages  
1. Go to the Inbox or other folder containing the message you want to delete.  
2. Select one or more messages:  
To select one message: Press Up  
or Down  
to highlight it.  
If you highlight a conversation containing multiple messages, all of the chat  
messages are marked for deletion.  
Note  
To select all messages: Press Menu (right softkey) > Select Messages > All.  
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To select multiple consecutive messages: Press Up  
first message, and then press Menu (right softkey) > Select Messages > All Below.  
To select multiple messages: Press Up or Down to highlight the first message,  
or Down  
to highlight the  
press Menu (right softkey) > Select Messages > Several, and then select each  
message you want to delete.  
3. Press Delete (left softkey).  
4. Select Yes to confirm the deletion.  
Messages you delete are moved to the Deleted Items folder. To remove these items from your  
device completely, press Menu (right softkey) and select Tools > Empty Deleted Items.  
Sorting Your Messages  
You can sort the messages in any folder.  
1. Go to the Inbox or other folder you want to sort.  
2. Press Menu (right softkey) and select Tools > Sort By.  
3. Select Message Type, From (sender), Received (date received), or Subject.  
Customizing Your Messaging Settings  
You can set options for both text and multimedia messages in the Messaging application. You  
can set options for all messages and for multimedia messages only.  
Including a Callback Number With SMS Messages  
1. Press Messaging  
.
2. Do one of the following:  
If the list of accounts is displayed: Highlight SMS\MMS and select Menu (right  
softkey) > Options.  
If the message list for a specific account is displayed: Press Menu (right softkey)  
and select Tools > Options.  
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3. Highlight SMS\MMS and press Center  
.
4. Check the Always send a callback number box if you want  
text, picture, and video messages to automatically include  
your phone number. (The number of your phone is entered  
by default. You can enter another number.)  
5. Press OK  
.
Setting Picture and Video Message Options  
1. Press Messaging  
.
2. Select SMS\MMS.  
3. Press Menu (right softkey) and select Pics/Video Options.  
4. On the Preferences tab, select any of the following:  
Disconnect from network after sending/receiving  
messages: Disconnecting from the network except  
when you are sending and receiving can reduce data  
service charges.  
Retrieval mode: Set whether to receive messages  
automatically or manually.  
Photo resolution: You can receive pictures at the  
resolution at which they are sent (original) or you can  
specify the resolution.  
5. Select the Blacklist tab to view names and phone numbers that you have blocked. (To  
remove an entry from the blacklist, tap and hold on the entry with the stylus and select  
Delete.)  
6. Press OK  
.
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Using Windows LiveTM  
Windows Live is a set of services that combines online search features, email, and instant  
messaging:  
Live Search for Windows Mobile®: A search application that enables you to find local  
information such as movie times and traffic conditions (see “Searching the Web From  
Windows Live Mail: The next generation of the Hotmail Web-based email application.  
Windows Live Mail offers more storage, greater message security, and easier filing of  
messages.  
Windows Live Messenger: An instant messaging application that enables you to see  
who’s online, to exchange instant messages (IM), to make calls to phones and computers  
(including video calls), and to exchange pictures and other files.  
Setting Up Windows Live Mail  
You must have an existing Windows Live, MSN, or Hotmail account to use  
Before You  
Begin  
Windows Live Mail. If you do not have an account, use the Web browser on  
your Treo Pro smartphone to go to mobile.live.com and follow the steps to  
set up an account.  
1. Press Start  
and select Programs.  
2. Select Windows Live  
.
3. Select Sign in to Windows Live.  
4. The first time you sign in to Windows Live, press Accept (left  
softkey).  
5. Enter your Windows Live, MSN, or Hotmail email address  
and password. (Check the Save password box if you want  
to have your password entered automatically every time  
you log in.)  
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6. Press Next (left softkey).  
7. Set the following options:  
Uncheck the Live Search bar box to remove the Live  
Search bar from your Today screen. (It is present by  
default.)  
Check the Windows Live services box to have Windows  
Live Email, Windows Live Messenger, and Windows  
Live Sync appear on your Today screen.  
8. Press Next (left softkey).  
9. Select any of the following:  
Store Windows Live contacts in your mobile phone’s  
contact list: Sets whether you want your Windows Live  
contacts to appear in Contacts. (If you do not check this  
box, only your Windows Live email messages are  
synchronized with your device.)  
Merge duplicate contacts: Sets whether you want to  
merge any synchronized Windows Live contact with any  
duplicate contact that’s already in Contacts, so that  
there is only one entry for this contact. (If you leave the  
box unchecked, two entries appear for any duplicate  
entry in Contacts.)  
Sync e-mail: Sets whether you want to download your Windows Live Mail messages  
10. Press Next (left softkey). (Synchronization of Windows Live Mail and contacts, if selected,  
takes place.)  
11. After synchronization finishes, press Done (left softkey). (Your most recently received  
email message is displayed.)  
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You can later change your Windows Live setup selections. Open Windows  
Live, press Menu (right softkey), and then select Options. Change which  
items appear on the Today screen or which applications sync, set up a sync  
schedule, and more.  
Tip  
Using Windows Live Mail  
Make sure that your phone is on and that you’re inside a coverage area (see  
Before You  
Begin  
1. Press Start  
and select Programs.  
2. Select Windows Live  
.
3. To synchronize email, contacts, and/or Windows Live Messenger information, press  
Right or Left until Sync is highlighted, and then press Center  
. (Information is  
synchronized for the applications you selected during setup.)  
4. To read your email, do the following:  
With the same field highlighted, press Right or Left until Windows Live Hotmail  
appears.  
Press Center  
. (The Messaging application opens, displaying your Windows Live  
Hotmail Inbox. You can view, send, and work with messages in your Windows Live  
Hotmail account in the same way as with messages for any other account.)  
You can also access your Windows Live Hotmail Inbox by opening the  
Messaging application and selecting your Windows Live Hotmail email  
account.  
Did you know?  
Tip  
You can set an option to have messages pushed to Windows Live Mail on  
your device as they arrive on the server. Open Windows Live, press Menu  
(right softkey), and select Options. Select Sync schedule, select the Sync  
frequency list, and then select As items arrive.  
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Using Windows Live Messenger  
You must have an existing Windows Live, MSN, or Hotmail account to use  
Before You  
Begin  
Windows Live Messenger. If you do not have an account, use the Web  
browser on your Treo Pro smartphone to go to mobile.live.com and follow  
the steps to set up an account. Make sure that your phone is on and that  
you’re inside a coverage area (see “Turning Your Phone On and Off” on  
1. Press Start  
and select Programs.  
2. Select Windows Live  
.
3. Highlight Messenger by pressing Right or Left , and then press Center  
.
4. Press Sign in (left softkey).  
5. If you have not already set up a Windows Live Mail  
page 173), the first time you sign in to Windows Live  
Messenger, press Accept (left softkey).  
6. If prompted, enter your Windows Live, MSN, or Hotmail  
email address and password.  
7. To send an instant message to a contact who is  
online, highlight the contact name and press Send IM (left  
softkey).  
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If the contact you want is offline, send an email message instead. Highlight  
the contact name and press Send e-mail (left softkey). Enter a subject and  
body text for the email message, and then press Send (left softkey).  
Tip  
8. Do any of the following:  
Enter text: Highlight the text entry bar and enter your message text.  
Record a voice note: Press Voice clip (left softkey) and record a voice note by  
speaking clearly with your smartphone held up and facing you.  
Add an emoticon to your message: Press Menu (right softkey), select Add emoticon,  
and then select the emoticon you want.  
Add a picture or other file: Press Menu (right softkey), select Send, select the type of  
file you want to send, and then capture or select the picture or other file you want.  
9. Press Send (left softkey).  
10. (Optional) To exchange messages with more than one person, press Menu  
(right softkey), select Options > Add participant, and then select the participant you  
want to add.  
11. To end the messaging session, press Menu (right softkey) and select End conversation.  
(If you are exchanging messages with more than one person, select End all  
conversations to stop all the sessions at once.)  
From the Messenger contacts list screen, press Menu (right softkey) and  
select options to add, block, or remove a contact; change your status to  
Busy, Away, and so on; add a display picture or personal message; and  
more.  
Tip  
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Setting Up and Using Instant Messaging  
You can use the Instant Messaging application to set up your Treo Pro smartphone to work  
with multiple IM accounts at the same time. You can be online with and exchange instant  
messages with AOL, Yahoo, and Windows Live contacts without having to switch to different  
application screens. A tabbed interface makes it easy for you to switch between  
conversations.  
Installing the Instant Messaging Application  
Before you can set up and use the Instant Messaging application, you must install it from the  
Web.  
Be sure your phone is on and you are in a coverage area (see “Turning Your  
Before You  
Begin  
Your account must include data services (see “Getting Started With Data  
1. Press Start  
and select Programs.  
2. Select Instant Messaging  
.
3. Note the file name that appears on the next screen, and  
then select Save (left softkey).  
4. Accept the defaults in the Name, Folder, and Type fields on  
the Save As screen.  
5. In the Location field, select Main memory.  
6. Select Save. (The file is saved to the My Documents folder  
on your device.)  
7. Press Option  
+ Start  
to open the File Explorer application.  
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8. Use the 5-way to scroll to the file named in step 3 and press Center  
. (The Instant  
Messaging application is installed, or if you have an expansion card in your device, you  
are prompted to choose an installation location.)  
9. (Optional) Select Device if you are asked to choose a location to which to install Instant  
Messaging.  
10. Press OK  
when you see the successful installation message. (The application is  
.)  
installed and starts automatically the next time you select Instant Messaging  
Setting Up Your Instant Messaging Accounts  
1. Press Start  
and select Programs.  
2. Select Instant Messaging  
.
3. Select Settings.  
4. For each messaging service you want to use—America  
Online , Windows Live , or Yahoo —select the  
tab and enter the following information. (The Windows Live  
account screen appears first by default.)  
Your user name and password. (Your user name may  
be an email address, ID, or screen name, depending  
on the IM service.)  
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Check the Save Password box if you want to have your password entered  
automatically every time you sign in.  
Check the Auto Sign In box if you want to be signed in automatically every time you  
select the instant messaging account after you open Instant Messaging.  
Check the Enable Community box if you want to use the IM account at the same  
time as another account you set up. (At least one account must have Enable  
Community selected.)  
Check or uncheck the Auto Save Conversations box. (Press Down  
to see this  
option.)  
5. Press Menu (right softkey) and select Save.  
6. When you have entered all your account information, press  
Back (left softkey).  
7. Press Menu (right softkey) and select Settings or  
Preferences > Global Settings. (The menu may say  
Preferences instead of Settings, depending on which  
account you selected.)  
8. For all IM accounts, enable or disable sounds and  
background IM alerts and select the network to connect  
with.  
9. Press Back (left softkey).  
10. Press OK  
.
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Signing In To and Using Instant Messaging Accounts  
1. Press Start  
2. Select Instant Messaging  
3. Select an instant messaging service for which you have set  
up an account: America Online , Windows Live , or  
Yahoo . (If you selected Automatic Sign-In during setup,  
and select Programs.  
.
the sign-in process continues automatically.)  
4. Enter your user name and password, if required.  
5. (Optional) Check the Save Password box if you do not want  
to enter your password each time you sign in.  
6. (Optional) Check the Automatic Sign-In box if you want to sign in automatically every  
time you select the instant messaging account.  
7. Press Sign In (left softkey).  
8. If you set up more than one instant messaging account,  
select the tab for each account you want to sign in to, enter  
your user name and password, and press Sign In (left  
softkey).  
9. Press Menu (right softkey) and select menu items to  
perform IM functions in the account you are using. (The  
menu items vary slightly from one account type to the next.)  
10. Press Menu (right softkey) and select Help to get  
information about using the Instant Messaging application.  
11. To switch between accounts, press Left and Right on  
the 5-way.  
12. To sign out, press Menu (right softkey) and select Sign Out or Sign Out all and exit.  
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Changing Instant Messaging Community and Global Settings  
1. Press Start  
2. Select Instant Messaging  
3. Select an instant messaging service for which you have set  
up an account: America Online , Windows Live , or  
Yahoo  
4. Press Menu (right softkey) and select Settings or  
and select Programs.  
.
.
Preferences > Community Settings. (The menu may say  
Preferences instead of Settings, depending on which  
account you selected.)  
5. Change settings as required and press Back (left softkey). Select Yes to confirm your  
changes. (Press Down  
to see the Auto Save Conversations option.)  
6. Press Menu (right softkey) and select Settings or Preferences > Global Settings.  
7. Change any of the settings as required and press Back (left softkey). (Select Yes to  
confirm your changes.)  
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Section 3D  
Browsing the Web  
In This Section  
To browse the Web, you must activate data services (see “Enabling Data Services” on  
page 114), or you must establish a connection to a Wi-Fi network (see “Connecting to a Wi-Fi  
Internet Explorer® Mobile provides quick and easy access to Web pages. You can view most  
of the sites you use on your computer, including those with security and advanced features,  
such as JavaScript and frames. Internet Explorer Mobile supports JavaScript, Secure Sockets  
Layer (SSL), and cookies, but does not support plug-ins such as Shockwave or Java applets.  
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For additional information on features supported by Internet Explorer  
Note  
Viewing a Web Page  
By default, Internet Explorer Mobile scales Web page content to fit your smartphone screen so  
that you can view most of the information without scrolling left or right.  
You can start a Web search from your Today screen by selecting the Live  
Search field, entering the item you want to find, and then pressing Center  
on the 5-way. In Internet Explorer Mobile, you can start a search by  
entering an item in the address bar and pressing Center.  
Did you know?  
1. Make sure that your phone is on (see “Turning Your Phone  
2. Press Start  
and select Internet Explorer. (If your Today  
screen is displayed, press Internet [right softkey] to open  
Internet Explorer).  
3. Highlight the address line, enter the address of the  
Web page you want to view, and then press Center  
(If you browse to a secure Web page, the Lock icon in  
the address line appears closed instead of open.)  
.
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4. Press Menu (right softkey) and select Zoom Out to view the  
entire Web page in zoom view and choose the area you  
want to view on your Treo screen:  
Press Zoom Out (left softkey) and Zoom In (right softkey)  
to change the zoom as necessary.  
Press Up , Down , Left , and Right in zoom  
view to move the rectangle around the screen. (It shows  
how much you can see on your Treo screen in the  
default reading view.)  
Press Center  
to return to reading view showing the area you have defined. (You  
can also tap the screen with the stylus to return to the default view.)  
5. Press Menu (right softkey), select View, and then select any of the following:  
Text Size: Set the size of the text displayed for Web pages.  
Full Screen: Hide the title bar and toolbar and fill the entire screen with the contents  
of the Web page.  
To exit full screen, tap and hold the stylus on the screen to display the  
menu, and then select Full Screen again to turn it off.  
Tip  
Mobile: Your smartphone tells the Web server that it is a mobile device so that the  
Web server provides content that is more suitable for display on a mobile device.  
Desktop: Keeps the same layout and size as on a desktop computer, which requires  
both horizontal and vertical scrolling.  
Use Desktop view for Web sites that contain video and Flash content.  
Tip  
6. Do any of the following to move between Web pages:  
To view the previous page, press Back (left softkey) or Backspace  
.
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To move forward a page, press Menu and select Forward.  
To refresh the page with the latest content from the Internet, press Menu (right  
softkey) and select Refresh.  
7. Do either of the following to scroll or pan within a Web page:  
Press and hold Up  
or Down , Left , and Right to scroll in all directions.  
Touch the stylus to the screen and drag it in any direction to reposition the page  
view. (You may find that you can do this just as easily by dragging your thumb  
around the screen.)  
An arrow cursor appears on the screen when you are scrolling. It changes  
to a hand when it moves over a hyperlink.  
Tip  
8. To follow a link to another Web page, press Up  
or Down  
to highlight the link, and  
then press Center to go to the selected page. (You can also tap the link on the  
screen with your stylus.)  
9. To send a link, press Up  
or Down  
to highlight the link, select Menu (right softkey)  
and select Tools > Send Link. (Select the account you want to use to send it. A new  
message opens containing the link. Simply address the message and send.)  
You can send email from a Web page. Email addresses appear as links on  
Web pages. After you configure an email application on your Treo Pro  
smartphone, you can select an email link to create a message to send to  
that address.  
Did you know?  
10. To view a Web page’s properties, press Menu (right softkey) and select  
Tools > Properties.  
11. To view each item in a list, tap the list with your stylus. In a list, press Down  
or Left  
to cycle between items, and press Center  
to make a selection.  
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12. In a form, such as a browser search field, press Center  
then press Center to stop interacting with the form.  
to close Internet Explorer Mobile.  
to interact with the form, and  
13. Press OK  
To return to a recently viewed page, select the address line list, press Down  
to the address you want, and then press Center to select it.  
Tip  
The security certificates and 128-bit SSL strong encryption let you browse  
secure sites, such as online shopping, banking, and email. Remember that  
some secure sites also require specific browsers and may not work with  
Internet Explorer Mobile. Ask the organization for an alternate Web address  
(URL) that is compatible with Internet Explorer Mobile.  
Did you know?  
Working With Favorites  
Favorites lets you bookmark a Web page so that you can instantly access it without entering  
the Web address. If you set up synchronization with the desktop sync software, your favorites  
synchronize by default.  
To get favorites from the Web browser on your computer into the Web  
browser on your Treo™ Pro smartphone by Palm, just add them to the  
Mobile Favorites folder, which shows up in your computer’s browser. When  
you sync, they become available on your smartphone as well. Backup  
copies of any favorites that you add on the smartphone browser are also  
stored in the Mobile Favorites folder.  
Did you know?  
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Creating a Favorite  
Create the folders where you want to store your favorites. Once you create a  
favorite, you can’t move it to another folder.  
Before You  
Begin  
1. Go to the page you want to mark as a favorite.  
2. Press Menu (right softkey) and select Add to Favorites.  
3. (Optional) Select Name and enter a different description.  
4. (Optional) Select Create in and select the folder where you  
want to create the favorite.  
5. Press Add (left softkey).  
Viewing a Favorite  
1. Press Start  
and select Internet Explorer.  
2. Press Favorites (left softkey).  
If Internet Explorer is already running and you have visited Web pages, the  
left softkey may say Back, not Favorites. In this case, to view favorites, press  
Note  
Menu (right softkey) and select Favorites.  
3. Press Down  
to highlight the page you want to view in the list, and then press  
Center  
.
Organizing Your Favorites  
You can create folders for organizing your favorites. For example, you can store travel links in  
one folder, stock links in another, and business links in a third folder.  
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1. Press Start  
and select Internet Explorer.  
2. Press Favorites (left softkey).  
If Internet Explorer is already running and you have visited Web pages, the  
left softkey may say Back, not Favorites. In this case, to view favorites, press  
Note  
Menu (right softkey) and select Favorites.  
3. Press Menu (right softkey) and select New Folder.  
4. Enter a name for the folder and press Add (left softkey).  
The new folder appears at the top of your Favorites list. When you create a new favorite, the  
folder is available in the Folder list on the Add Favorite screen. You cannot move existing  
favorites into a new folder.  
Working With Web Pages  
Downloading Files and Images From a Web Page  
You can download files that are usable on your Treo Pro smartphone, such as new  
applications, MIDI ringtones, or pictures that are specifically tagged for download.  
1. Go to the page that contains the link to the item you want to download.  
2. Do either of the following:  
To download a file, highlight the link to the file, press Center  
, and then select  
Save Target As.  
To download an image, tap and hold the image and select Save Image As.  
3. Fill in the fields of the Save As screen.  
4. Select Save.  
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Copying Text From a Web Page  
You can copy text from a Web page and paste it into Office Mobile applications.  
1. Press Menu (right softkey), select Copy/Paste, and then select Make Selection.  
2. Use the stylus to highlight the text you want to copy.  
3. Press Copy (left softkey).  
4. Open an Office Mobile file into which you want to paste the text.  
5. Select the location for the text, press Menu (right softkey), and select Paste.  
Using the History List  
The History list stores the addresses of the pages you visited recently.  
1. Press Menu (right softkey) and select History.  
2. Select the Web page you want to view, or press Cancel (right softkey) to close the  
History list.  
For information on clearing the History list, see the next section,  
Tip  
“Customizing Your Internet Explorer® Mobile Settings.”  
Customizing Your Internet Explorer® Mobile Settings  
1. Press Menu (right softkey) and select Tools > Options.  
2. On the Options screen, select the option category you want to change.  
3. Select Home Page and set any of the following:  
Default Home page: Sets the home page to the Internet Explorer Mobile 6 home  
page.  
Current page: Sets the home page to the page currently displayed in Internet  
Explorer Mobile.  
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Custom page: Enter the address of the page you want to be your home page.  
4. Select Privacy and Security and set any of the following  
options. (Press Done [left softkey] when you have finished.)  
Enable scripts: Sets whether Internet Explorer Mobile  
runs scripts on the pages you visit.  
Enable cookies: Sets whether Internet Explorer Mobile  
accepts cookies.  
Warn when changing to an unsecured page: Sets  
whether a message appears when you switch from a  
secure page to one that is not secure.  
5. Select Languages and set any of the following options.  
(Press Done [left softkey] when you have finished.)  
Preferred language to read websites: Sets the  
language used to display Web pages and address bar  
text.  
Encoding: Defines the character set to be used to  
display Web pages.  
Auto-Select: Enables Internet Explorer Mobile to try to  
determine language encoding information when a Web  
site does not include it.  
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Most of the time you can use Auto-Select and let Internet Explorer Mobile  
determine a Web site’s language and character set encoding. If it does not  
and you know the language, use the Preferred language and Encoding  
options to set them manually.  
Tip  
To change the language of menus and buttons, you need to install a version  
of Internet Explorer Mobile written in the language you prefer.  
6. Select Other and set any of the following options. (Press  
Done [left softkey] when you have finished.)  
Mobile Device: Your smartphone tells the Web server  
that it is a mobile device so that the Web server  
provides content that is more suitable for display on a  
mobile device.  
Desktop Computer: Web sites are displayed as created  
for viewing with a desktop computer.  
Play Sounds: Allow Web sites you visit to play sounds.  
Show Pictures: Display pictures on Web sites. (Web  
pages will display faster if this option is turned off.)  
7. Press Close (right softkey).  
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Clearing Internet Explorer Mobile Files  
1. Press Menu (right softkey) and select Tools > Options.  
2. On the Options screen, select Browsing History.  
3. Select one of the following types of files and press Clear  
(right softkey). (Press Done [left softkey] when you have  
finished.)  
Temporary Files: Removes saved pages and Web files  
that you viewed or synchronized with your computer.  
Cookies: Deletes stored cookies. (Cookies are small  
files containing information about your identity and  
preferences. A Web page sends the file and stores it on  
your smartphone.)  
History: Empties the History list.  
4. Press Close (right softkey).  
Using WorldMate Pro  
With WorldMate Pro, you can gain access to your travel itinerary details, global weather  
forecasts, world clocks, currency, clothing size and measurement converters, a tip and tax  
calculator, and more.  
Be sure your phone is on and you are in a coverage area (see “Turning Your  
Before You  
Begin  
Your account must include data services (see “Getting Started With Data  
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Installing WorldMate Pro  
Before you can set up and use WorldMate Pro, you must install it from the Web:  
1. Press Start  
and select Programs.  
2. Select Get WorldMate  
.
3. Follow the onscreen instructions to download and install the software.  
Using WorldMate Pro Travel Information and Tools  
1. Press Start  
and select Programs.  
2. Select WorldMate Pro  
.
3. Press Next (left softkey).  
4. The first time you open the application, press Accept (left  
softkey).  
5. Enter your email address, and then enter it again to confirm  
it.  
6. Make up and enter a password of your choice. (This does  
not need to be your email account password.)  
7. Press Submit (left softkey).  
8. Select the city nearest to your home city.  
9. Press Next (left softkey).  
10. Select any of the WorldMate features: Weather Center, Flight Center, My Itinerary, Travel  
Tools, or Converters.  
For each feature, some options are available to WorldMate Professional  
subscribers only. WorldMate Professional is a paid service. To subscribe,  
select Go Pro.  
Note  
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From any screen, press Menu (right softkey) and select Options to set the  
interval for automatically updating weather and other information, set the  
temperature display format, and set whether to automatically preview your  
itinerary.  
Tip  
Using Kinoma FreePlay  
Kinoma FreePlay is a mobile media browser that you can use to find and play video, audio,  
and pictures on your Treo Pro smartphone. You can use Kinoma FreePlay to share YouTube  
clips, catch breaking news updates from Reuters, view hundreds of webcams and traffic  
cameras built into Kinoma Guide, or tune into your own kid-cam or pet-cam.  
Kinoma Guide is a constantly updated guide to mobile-ready content on the Web. You’ll have  
on-demand access to thousands of podcasts, music, audiobooks, and more. There is no  
monthly subscription fee for Kinoma FreePlay, but you must activate Kinoma FreePlay before  
you can use it. Kinoma Freeplay must be activated before you can view YouTube Videos  
listen to the audio version of the Wall Street Journal , both available under Programs.  
or  
You can purchase Kinoma Play to get additional features such as support for iTunes and  
automatic uploads to YouTube. Check out kinoma.com for more information.  
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To activate Kinoma FreePlay:  
1. Press Start  
and select Programs.  
2. Select Kinoma FreePlay  
.
3. Enter the email address you want to associate with the  
account.  
4. (Optional) Select View to read the license agreement.  
5. Check the I accept the License Agreement box.  
6. Select Activate. A message informs you that an email has  
been sent to the address you entered.  
7. Select Exit.  
8. When the email arrives, open it and click the link indicated to activate your account.  
9. Open Kinoma FreePlay again.  
Each time you open Kinoma FreePlay, it scans your smartphone to index  
your media files. You can view any of your media files by selecting My  
Media Files. Kinoma Guide is also continually updated.  
Note  
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Searching the Web From Your Today Screen  
Use the Live Search bar to search the Internet for images, news articles, maps, and other  
specific types of content related to the search topic. The Live Search bar appears on the  
Today screen.  
1. Make sure your that your phone is turned on and you are  
inside a coverage area (see “Turning Your Phone On and  
2. Go to your Today screen.  
3. Select the Live Search field and enter the word or phrase  
you want to find.  
4. Press Search (left softkey).  
5. Use the 5-way to scroll through the results and do any of  
the following:  
To see images related to the text that you entered, scroll to and select Images.  
To search the Internet for the text that you entered, scroll to and select Web.  
To see news articles related to the text that you entered, scroll to and select News.  
To see a list of Windows Mobile Spaces that contain information related to the text  
that you entered, select Spaces.  
To see a map of the area related to the text that you entered, scroll to and select  
Map.  
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Section 3E  
Using GPS Navigation  
In This Section  
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Using Sprint Navigation  
Sprint Navigation is a GPS navigation system that gives you turn-by-turn directions by map  
and by voice right from your Treo™ Pro smartphone by Palm. Get audible GPS directions for  
an appointment, a sales call, or even a coffee shop close by. If Sprint Navigation is not  
included in your service plan, contact Sprint for information about daily or monthly  
subscription rates for the service.  
Make sure that your phone is on and you are inside a coverage area (see  
Before You  
Begin  
Make sure that location privacy is on (see “Selecting Your Location Privacy  
1. Press Start  
and select Programs.  
2. Select Sprint Navigation  
.
3. Follow the onscreen prompts to download the software and establish a subscription.  
4. After you set up a subscription, and your account is verified, press Go (right softkey) to  
continue.  
5. Use the 5-way to select the icon that best describes what  
you want to do:  
Drive To: Get turn-by-turn driving instructions to a  
specific location.  
Maps & Traffic: View a map and traffic information for  
your current location or another location of your choice.  
Search: Locate nearby services, such as the least  
expensive gas station in the area or the closest bank or  
ATM.  
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Tools & Extras: Set Sprint Navigation options and access other tools. For example,  
you can view a compass and assign your current location a name, such as Home.  
Sprint Navigation requires signals from GPS satellites. For optimum  
performance, use Sprint Navigation outdoors or close to a window. The  
satellite signal is diminished when your Treo Pro smartphone is indoors.  
Also, hold the bottom portion of your device to avoid blocking the internal  
antenna, which is located in the upper third of the device.  
Tip  
Setting Up an External GPS Device  
If you have a global positioning system (GPS) receiver, your Treo Pro smartphone can show  
your exact location on a map. (See palm.com for compatible GPS receivers.) The External  
GPS settings do not affect the built-in GPS features of your device. Refer to the documentation  
that came with your GPS receiver for detailed setup instructions, which may include installing  
software on your smartphone. The following steps describe how to set up your smartphone to  
work with an external GPS device.  
1. Press Start  
and select Settings.  
2. Select the System tab, and then select External GPS  
.
3. On the Programs tab, select the GPS program port list, and then select the port for  
applications to use to access GPS information. (This port must also be selected in your  
GPS application’s configuration settings.)  
4. Select the Hardware tab.  
5. Select the GPS hardware port list, and then select the port to which your GPS receiver is  
connected. (This must be a different port from the one you set in step 3 as your program  
port. To connect to the GPS device using Bluetooth® wireless technology, you must first  
set up a partnership between the two devices. See “Setting Up a Bluetooth Connection”  
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6. Select the Access tab and check the Manage GPS automatically box. (This setting lets  
more than one application simultaneously access your GPS information.)  
7. Press OK  
.
The External GPS settings described in this procedure do not affect Sprint  
Navigation.  
Note  
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Section 3F  
Using Wireless Connections  
In This Section  
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Connecting to a Wi-Fi Network  
Many environments, such as corporate offices, coffee shops, airports, and libraries, offer  
access to a Wi-Fi network. A Wi-Fi network is a wireless local area network (WLAN) that is  
based on the 802.11b/g standard. When you’re within range of an accessible Wi-FI network,  
you can use the Wi-Fi feature of your Treo™ Pro smartphone by Palm to connect to that  
network and access the Web.  
Why Use a Wi-Fi Connection?  
A Wi-Fi connection is especially helpful in the following situations:  
You’re outside a coverage area and you want to access the Web.  
Your Sprint service plan incurs additional charges for data services and you  
want to minimize data service charges by using a Wi-Fi connection instead.  
You’re inside a coverage area but outside a Sprint Mobile Broadband Network.  
(A Wi-Fi connection may provide faster throughput than a 1xRTT data connection.)  
You want to maintain a Web connection while talking on the phone.  
You can use a Wi-Fi connection for scheduled synchronization with an  
Exchange server, taking advantage of Microsoft Direct Push technology for  
wireless synchronization.  
Note  
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Are There Different Types of Wi-Fi Networks?  
There are two types of Wi-Fi networks:  
Open networks: These networks broadcast their name (SSID) and do not require you to  
enter a password or other settings. To learn how to connect to an open network, see  
Secure networks: These networks may broadcast their name, but at the very least, they  
may also require you to enter a password that you get from a system administrator.  
Secure networks may also require you to get other network settings from the system  
administrator and enter them during setup. To learn how to connect to a secure network,  
see “Connecting to a Secure Network” on page 207. If you’ve already set up a connection  
to a secure network and want to reconnect to it, see “Connecting to an Open Network” on  
Wi-Fi access point Also called a hotspot. A network device with an antenna  
that provides wireless connections to a larger network.  
Key term  
Turning the Wi-Fi Feature On and Off  
To turn Wi-Fi on, press Wi-Fi  
(on the side of your smartphone near the stylus slot).  
To turn Wi-Fi off, press and hold Wi-Fi  
.
When Wi-Fi is on, your Today screen displays Wi-Fi: On.  
By default, when your screen turns off, the Wi-Fi feature turns off to save  
Tip  
power. Wi-Fi does not turn back on automatically when your screen turns  
back on. You can adjust the Wi-Fi settings to keep Wi-Fi on all the time. See  
Section 3F: Using Wireless Connections  
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Wi-Fi Status Icons  
The Wi-Fi icon on your Today screen indicates the status of the Wi-Fi feature.  
The Wi-Fi feature on your smartphone is turned on, but you are not connected to a  
Wi-Fi network.  
You have a Wi-Fi notification waiting. For example, if Wi-Fi is turned on and you are  
not within range of a preferred network, you can tap this icon to view available  
networks.  
Your smartphone is connected to a Wi-Fi network, and you are actively in the  
process of connecting or you are connected and are transmitting data.  
Connecting to an Open Network  
You can connect to an open network or to a secure network for which you have already set  
up a connection. If you have access to multiple Wi-Fi networks, you can select which network  
you want to connect to.  
The WEP (wired equivalent privacy) encryption method is enabled by default  
and may interfere with your ability to connect to a network that broadcasts  
to disable WEP encryption.  
Note  
1. Press Wi-Fi  
on the side of your smartphone. What  
happens next depends on the state of Wi-Fi before you  
pressed the button:  
Wi-Fi was already on: Your smartphone scans for  
available networks and automatically connects when  
possible. If your device does not automatically connect  
and the Configure Wireless Networks screen appears,  
highlight the network you want, and press Connect (left  
softkey).  
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Wi-Fi was off: A notification appears, listing up to three available networks. If the  
network you want appears, highlight it and press OK (left softkey) to connect. If the  
network you want does not appear, select Show all networks, highlight the network  
you want, and press Connect (left softkey).  
To dismiss the notification without connecting to a network, press Menu  
(right softkey) and select Dismiss. To turn off the notification feature, press  
Menu (right softkey) and select Don’t show this message again. You can  
turn the feature back on later (see “Customizing Advanced Wi-Fi Settings”  
Tip  
2. When the connection message appears, press Dismiss (right softkey).  
Tip  
Narrow the list of networks that appear on the Configure Wireless  
Networks screen by selecting Networks to access and then selecting Only  
access points or Only computer-to-computer.  
Some locations, such as airports and coffee shops, provide an open network but charge a  
fee to use it. After you connect your smartphone to the network, you need to open Internet  
Explorer Mobile and register with the Wi-Fi service provider before you can check email or  
browse the Web.  
Connecting to a Secure Network  
To set up a connection to a secure network, do the following:  
1. Press Wi-Fi  
on the side of your smartphone. What happens next depends on the  
state of Wi-Fi before you pressed the button:  
Wi-Fi was already on: Your smartphone scans for available networks and  
automatically connects when possible. If your device does not automatically  
connect and the Configure Wireless Networks screen appears, highlight the network  
you want, and press Connect (left softkey), or select Add New.  
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Wi-Fi was off: A notification appears, listing up to three available networks. If the  
network you want appears, select it and press OK (left softkey) to connect. If the  
network you want does not appear, select Show all networks, highlight the network  
you want, and press Connect.  
As you continue with this procedure, depending on the selections you  
make, some screens are not displayed, and you can skip those steps.  
Note  
2. On the Configure Wireless Networks screen, enter the following settings, and then press  
Next (right softkey):  
Network name: If this field is blank, enter the SSID  
provided by the system administrator. (This field is case  
sensitive.)  
Connects to: Set whether this network connects to the  
Internet or to Work. (You may need to select Work to  
access a corporate intranet.)  
This is a hidden network: If you had to enter the  
network name, this is a hidden network. (Check this  
box to connect to this network now and in the future.)  
This is a device-to-device (ad-hoc) connection: Leave  
this box unchecked if you’re connecting to a network (Wi-Fi access point). (Check  
this box only if you’re connecting to another device.)  
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3. Enter the following settings, and then press Next (right softkey):  
Authentication: Set the method used to identify  
devices that connect to the network:  
Open: The network uses open authentication.  
Shared: The network uses shared authentication.  
WPA: The network is a WPA network that uses  
802.1x protocols.  
WPA-PSK: The network is a WPA network that  
requires a password that is shared between the  
network and your Treo Pro smartphone. (This  
password is also known as a pre-shared key [PSK].)  
WPA2: The network provides government grade security with an AES  
encryption algorithm.  
WPA2-PSK: The network is a WPA2 network that requires a pre-shared key.  
Data Encryption: Set the encryption method. (The options in this list vary based on  
your Authentication setting.)  
Disabled: Turn data encryption off.  
WEP: Turn on the Wired Equivalent Privacy encryption method.  
TKIP: Turn on the Temporal Key Integrity Protocol encryption method. (This  
method is often used to encrypt WPA and WPA-PSK connections.)  
AES: Turn on the Advanced Encryption Standard protocol. (This method is often  
used to encrypt WPA, WPA-PSK, WPA2, and WPA2-PSK connections.)  
The key is automatically provided: Set whether you need to specify the network key  
and key index provided by your system administrator, or whether the network  
provides this information. (The availability of these options varies based on your  
Authentication and Data Encryption settings.)  
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Network key: Enter the Network key provided by your system administrator, if it is not  
automatically provided by the network. (The availability of this option varies based  
on your Authentication and Data Encryption settings.)  
Key index: Enter the Key index provided by your system  
administrator, if it is not automatically provided by the  
network. The availability of this option varies based on  
your Authentication and Data Encryption settings.  
4. Enter the following settings, and then press Finish  
(right softkey):  
Use IEEE 802.1x network access control: Set these  
parameters if required by the network.  
EAP type: Set the Extensible Authentication Protocol  
type.  
5. Press OK  
.
If you also need to create a custom security certificate, see “Customizing  
Note  
Disconnecting From a Wi-Fi Network  
To disconnect from a Wi-Fi network, do one of the following:  
To save any settings you entered, press and hold Wi-Fi  
to disconnect from the Wi-Fi  
network. (The next time you’re within range and the Wi-Fi feature is turned on, your  
Treo Pro smartphone automatically connects to this network.)  
To save any settings you entered, you can also tap the Wi-Fi  
icon, select Comm  
Manager, and tap Wi-Fi OFF.  
Press Start  
, select Settings, select the Connections tab, and then select Wi-Fi  
.
Highlight the network from which you want to disconnect, and then press Menu (right  
softkey) and select Turn Off Wi-Fi.  
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To remove the network settings from memory, from the Configure Wireless Networks  
screen, press Menu (right softkey) and select Remove Settings. (The next time you’re within  
range and the Wi-Fi feature is turned on, you must re-create the connection to connect to  
this network.)  
Customizing Wi-Fi Settings  
1. Press Start  
and select Settings.  
2. Select the Connections tab, and then select Wi-Fi Prefs  
. (The Main and Advanced  
tabs show the status of the Wi-Fi feature and display information about an active Wi-Fi  
connection.)  
3. Select the Power Mode tab and set any of the following:  
Power Save Mode: Adjusts power consumption  
between maximizing network connection performance  
and maximizing battery life.  
Connection: Sets when the Wi-Fi feature is on and  
when your device attempts to search for networks.  
On button press: Leaves the Wi-Fi feature off until  
you press Wi-Fi  
to turn it on. (After you turn the  
Wi-Fi feature on, your smartphone searches for  
available networks. If a network to which you previously connected is available,  
your smartphone automatically connects to that network.)  
Always On: Leaves the Wi-Fi feature on, and your smartphone searches for  
available networks whenever the screen is awake. (If a network to which you  
previously connected is available, your smartphone automatically connects to  
that network. When this mode is enabled, you can prevent your device from  
searching for networks by pressing and holding Wi-Fi  
to turn the Wi-Fi  
feature off.)  
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4. Select the LEAP tab and do any of the following:  
Create a new LEAP entry: Select New. (A LEAP entry is  
a security feature that protects the WEP key.)  
Modify an existing entry: Highlight the entry and select  
Modify. (Enter the new information.)  
Delete an entry: Highlight the entry and select Delete.  
5. Select the Enroll tab and set any of the following:  
User: Specifies your user name for this Wi-Fi network.  
Password: Specifies the password associated with the  
user name you specified on this screen.  
Server: Specifies the name of the Internet Information  
Server (IIS) that stores the security certificate  
information for this Wi-Fi network.  
Retrieve Certificate: Obtains a certificate based on the  
information you entered.  
Ask your network administrator for the user name, password, and server  
name for the Wi-Fi network you want to access.  
Note  
6. Press OK  
.
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Customizing Advanced Wi-Fi Settings  
1. Press Start  
and select Settings.  
2. Select the Connections tab, and then select Wi-Fi  
.
3. On the Wireless tab, press Menu (right softkey) and select  
Advanced.  
4. Select either of the following:  
Turn on available network notification: Sets whether a  
list of networks appears when you turn on the Wi-Fi  
feature.  
Turn off Wi-Fi if not connected in: Sets the time interval  
for turning off the Wi-Fi feature if your device does not  
connect to a network.  
5. Press Save (right softkey).  
6. Press OK  
.
Customizing Network Adapter Settings  
1. Press Start  
and select Settings.  
2. Select the Connections tab, and then select Wi-Fi  
.
3. Select the Network Adapters tab and set any of the  
following:  
My network card connects to: Sets the default network  
connection type for your device: Work or The Internet.  
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Tap an adapter to modify settings: Lets you edit network adapter information. Select  
the adapter you want, and then select either of the following tabs:  
IP Address: Sets whether the server assigns an IP  
address, or whether you enter a specific IP  
address.  
Name Servers: Lets you enter the addresses of  
primary and alternate DNS and WINS servers.  
4. Press OK  
.
Connecting to Devices With Bluetooth® WirelessTechnology  
With the Bluetooth® wireless technology feature of your Treo Pro smartphone, you can  
connect to a number of Bluetooth devices, such as a headset, printer, other phones and  
handhelds, and more. For a list of hands-free devices with Bluetooth wireless technology that  
are compatible with your smartphone, go to palm.com/support.  
If your computer is enabled with Bluetooth wireless technology, you can also synchronize  
wirelessly.  
Setting Up a Bluetooth Connection  
After you set up a connection with a Bluetooth device, you can communicate with that device  
whenever it is within range and the Bluetooth feature on your smartphone is turned on.  
Bluetooth range is up to 30 feet (10 meters). Performance and range are affected by physical  
obstacles, radio interference from nearby electronic equipment, and other factors.  
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1. If necessary, prepare the device you want to connect with to  
accept a new connection. (Check the device’s  
documentation for details.)  
2. Go to your Today screen.  
3. Press Start  
and select Settings.  
4. Select the Connections tab and then select Bluetooth  
.
5. Select the Mode tab and check the Turn on Bluetooth box to  
turn on the Bluetooth feature on your Treo Pro smartphone.  
(Wait about 10 seconds for the Bluetooth feature to  
activate.)  
Did you know?  
You can also turn the Bluetooth feature on and off from your Today screen.  
Select Sprint or Phone off to open Comm Manager, select Bluetooth, and  
then press Exit (left softkey).  
6. If you’re setting up a connection with a computer, check the Make this device visible to  
other devices box.  
Tip  
To prevent unwanted devices from connecting to your Treo Pro smartphone,  
leave the Make the device visible to other devices box unchecked except  
when you’re connecting with a computer or receiving information from  
another device.  
7. Select the Devices tab, and then select Add new device.  
8. Wait for your Treo Pro smartphone to search for devices and to display the device list.  
9. Select the device you want to connect with, and then press Next (right softkey). (If the  
device you want does not appear, select Refresh.)  
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10. If you’re prompted to enter a passkey, enter the same passkey on your smartphone and  
on the other Bluetooth device, and then press Next (right softkey).  
Some Bluetooth devices have a predefined passkey. If your Bluetooth  
device has a predefined passkey, your Treo Pro smartphone attempts to  
enter the passkey for you. If the attempt is unsuccessful, you can find the  
predefined passkey in the documentation for your Bluetooth device. Many  
Bluetooth headsets use the default passkey 0000.  
Important  
Other Bluetooth devices provide a screen where you enter a passkey that  
you make up. In either case, you must use the same passkey on both your  
Treo Pro smartphone and the Bluetooth device. We recommend that, where  
possible, you make up a passkey of 16 alphanumeric characters (letters and  
numerals only) to improve the security of your smartphone. The longer the  
passkey, the more difficult it is for the passkey to be deciphered.  
11. Press Done (left softkey), and then press OK  
.
You can now communicate with this device whenever it is within range and the Bluetooth  
feature on your smartphone is turned on. The range varies greatly, depending on  
environmental factors. The maximum is about 30 feet (10 meters).  
To modify or delete an established partnership with a device, go to the  
Bluetooth Settings screen and select Devices. Highlight the connection  
you want to change or remove, press and hold Center on the 5-way, and  
then select Edit or Delete. A deleted device can no longer automatically  
connect with your Treo Pro smartphone.  
Tip  
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Sending Information Over a Bluetooth Connection  
You can send an individual entry or file.  
1. Make sure the receiving device is ready to receive a  
Bluetooth connection.  
2. Highlight the entry or file you want to send.  
3. Press Menu (right softkey) and select Beam. (If you don’t  
see a Beam command, select Send… > Beam instead.  
The Beam and Send menu items change names based on  
the type of item you highlighted.)  
4. Select the receiving device in the list.  
When the transmission is complete, Done appears next to the name of the receiving device.  
Check your battery level before establishing a Bluetooth connection. If the  
battery level is low, you can’t make a Bluetooth connection.  
Tip  
You can synchronize using a Bluetooth connection (see “Synchronizing  
Over a Bluetooth® Wireless Technology Connection” on page 336).  
Did you know?  
Receiving Information Over a Bluetooth Connection  
1. Go to your Today screen.  
2. Press Start  
and select Settings.  
3. Select the Connections tab and then select Bluetooth  
.
4. Select the Mode tab and check the Turn on Bluetooth box to turn on the Bluetooth  
feature on your smartphone. (Wait about 10 seconds for the Bluetooth feature to  
activate.)  
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5. If you haven’t already set up a partnership with the transmitting device, check the Make  
this device visible to other devices box to let the device find your Treo Pro smartphone  
and request a connection.  
6. Press OK  
.
7. When your smartphone is receiving information, a notification tells you that a  
transmission is in progress and asks you if you want to receive the transmitted data.  
Press Yes (left softkey) or No (right softkey).  
If you have trouble receiving information over a Bluetooth connection, press  
Start and select Settings. Select the Connections tab, and then select  
Beam. Make sure the Receive all incoming beams box is checked.  
Tip  
Remember to uncheck the Make the device visible to other devices box  
when you have finished receiving information from the other device.  
Beaming Information  
Your device is equipped with an IR (infrared) port that enables you to beam information to  
another device with an IR port. The IR port is located on the side of your device closest to the  
stylus, next to the Wi-Fi  
button. You can also beam using the Bluetooth wireless  
technology on your device. The normal range for beaming with IR is about 8 inches  
(20 centimeters). The maximum range for beaming with Bluetooth technology is about  
30 feet (10 meters). Performance and range are affected by physical obstacles, radio  
interference from nearby electronic equipment, and other factors.  
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For best results, the path between the two devices must be clear of  
obstacles and both devices must be kept stationary. If you have difficulty  
beaming, shorten the distance and avoid bright sunlight.  
Tip  
The type of information you can beam depends on the type of device you  
are beaming to. Other Windows Mobile® 6.1 Professional devices are  
compatible with your Treo Pro smartphone.  
You can synchronize using an infrared connection (see “Synchronizing Over  
Did you know?  
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Beaming a Record  
1. Highlight the entry or file you want to beam.  
2. Press Menu (right softkey) and select Beam. (If you don’t  
see a Beam command, select Send… > Beam instead.  
The Beam and Send menu items change names based on  
the type of item you highlighted.)  
3. When the name of the receiving device appears, select it to  
begin the transfer. Do one of the following:  
Bluetooth: When the name of the receiving device  
appears, select it to begin the transfer. (A blue icon  
indicates a Bluetooth connection.)  
IR: Select Infrared. Point the IR port on your device  
directly at the IR port of the receiving device. (A red icon indicates an IR connection.)  
4. Wait for Done to appear next to the name of the receiving device before you continue  
using your smartphone.  
The regional setting determines the list of characters that can be used when  
info is beamed between devices. If you try to send or receive a character  
that is not on the list, it appears as a question mark.  
Tip  
Receiving Beamed Information  
1. Press End  
to turn on your screen if it is not already on.  
2. If you are beaming over an IR port, point the IR port on your on your smartphone directly  
at the IR port on the transmitting device.  
3. When the Receiving Data message appears, select Yes to receive the beam.  
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If you can’t receive beamed information, press Start and select Settings.  
Select the Connections tab, and then select Beam. Make sure the Receive  
all incoming beams box is checked. If you still can’t receive information, try  
Tip  
Using Comm Manager to Turn Wireless Services On and Off  
To quickly turn all wireless services on or off, press and hold Power  
. Use Comm  
Manager to turn individual wireless features on or off.  
To open Comm Manager, tap near the top of the Today screen anywhere at the level of  
Sprint or Phone off.  
You can also do any of the following:  
On the Today screen, select Sprint or Phone off.  
On the Today screen, tap the signal-strength  
icon at the top of the screen and then  
select Comm Manager.  
If Bluetooth is on, tap the Bluetooth  
To manage wireless services with Comm Manager:  
1. Open Comm Manager.  
icon on the Today screen.  
2. Highlight a wireless service using Up  
and Down  
on  
the 5-way, and then press Center  
to toggle the setting.  
(You can also tap the ON or OFF button for a service.)  
Airplane Mode: Turns off all wireless services that are  
on.  
Phone: Enables or disables the phone application on  
your device. (Press Settings [right softkey] and select  
Phone to configure your phone settings.)  
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Bluetooth: Toggles Bluetooth on and off. (Press Settings [right softkey] and select  
Bluetooth to configure Bluetooth on your device.)  
Wi-Fi: Turns Wi-Fi on and off. (If you are connected to a wireless network, you can  
press Settings [right softkey] and select Wireless LAN to review your wireless  
network settings, adjust how Wi-Fi uses power, etc. If both the ON and OFF buttons  
are gray, Wi-Fi is off. You cannot turn Wi-Fi on with Comm Manager. You must use  
the Wi-Fi button on the side of your Treo. See “Turning the Wi-Fi Feature On and Off”  
Microsoft Direct Push: Toggles between receiving Outlook email automatically via  
Direct Push technology or manually when you initiate a sync (see “Setting the  
Data Connection: Disconnects active data services (for example, EVDO and Direct  
Push). (If both the ON and OFF buttons are gray, you are not connected to a data  
service. You cannot connect to a data service in Comm Manager.)  
3. Press Exit (left softkey).  
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Section 4  
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Section 4A  
Synchronizing Your Media Files  
In This Section  
Section 4A: Synchronizing Your Media Files  
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Synchronizing Your Pictures, Videos, and Music  
You can synchronize pictures, videos, and music files between your Treo™ Pro smartphone by  
Palm and your computer. How synchronization happens, however, depends on two  
conditions:  
Sync direction: Are you transferring the files from your smartphone to your computer or  
from your computer to your smartphone?  
Operating system: Do you use Windows XP or Windows Vista®?  
These procedures do not apply to files in your Windows Media® Player  
Note  
library. See “Synchronizing Windows Media® Player Library Files” on  
page 247 for details on synchronizing your library files.  
For best results, use Windows Media Player to sync your music files—for  
both Windows XP and Windows Vista computers.  
Tip  
Synchronizing Pictures, Videos, and Music: Windows XP  
Do the following to synchronize pictures, videos, and music files that you capture on or copy to  
your Treo Pro smartphone.  
Install Microsoft ActiveSync desktop software (see “Installing Desktop Sync  
Before You  
Begin  
1. Sync as you normally would with the ActiveSync desktop software (see “Using the  
2. To find synchronized pictures and videos on your computer, go to: C:\Documents and  
Settings\<Username>\My Documents\<device name>My Documents. (This folder has  
subfolders for My Music, My Pictures, and My Videos.)  
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Do the following to sync pictures, videos, and music files that originate on your computer.  
1. Connect your smartphone to your computer with the USB cable.  
Most ActiveSync desktop software options are available only when your  
Treo Pro smartphone is connected to your computer.  
Note  
2. On your computer, double-click the  
ActiveSync icon in the taskbar in the  
lower-right corner of your computer screen to  
open the ActiveSync desktop software window. (If  
you don’t see the ActiveSync icon in the taskbar,  
click Start > All Programs > Microsoft ActiveSync  
to open the ActiveSync window.)  
3. Under Information Type, double-click Files to view  
a list of the files in the Files sync folder. (If you  
don’t see the Files option, open the Tools menu,  
select Options, and make sure the Files box is  
checked.)  
4. Do any of the following:  
To copy a file from your computer to your smartphone, click Add, browse to and  
highlight the file, and then click Open.  
To delete a file from the Files sync folder on your computer and from your  
smartphone, highlight the file name and click Remove.  
If you receive an error while synchronizing files, make sure that all of the files  
you’re trying to sync are closed on both your computer and your Treo Pro  
smartphone.  
Tip  
If a Treo Pro smartphone My Documents sync folder has been created on  
your computer, you can also sync by dragging files into the appropriate  
subfolder under that folder.  
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Synchronizing Pictures, Videos, and Music: Windows Vista®  
Do the following to synchronize pictures, videos, and music files that you capture on or copy to  
your Treo Pro smartphone.  
Make sure Windows Mobile Device Center is installed on your computer  
Before You  
Begin  
1. Connect your smartphone to your computer with the USB cable.  
2. If Windows Mobile Device Center does not open automatically, on your computer, click  
Start > All Programs > Windows Mobile Device Center.  
3. Select Connect without setting up your device.  
4. Select Pictures, Music and Video.  
5. Select X new pictures/video clips are available for import.  
6. (Optional) Add a tag name for the pictures and videos you are importing.  
7. Click Import.  
8. To find all synchronized (imported) pictures and videos on your computer, click Start >  
Pictures, or go to: C:\Users\<Username>\Pictures.  
Note  
Each time you import pictures and videos from your Treo Pro smartphone,  
Windows Mobile Device Center creates a subfolder in the Pictures folder  
based on the current date and any tag you select during the import  
process.  
To synchronize music files that originate on your Treo Pro smartphone, and pictures, videos,  
and music files that originate on your computer, use Windows Media Player (see  
“Synchronizing Windows Media® Player Library Files” on page 247).  
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Section 4B  
Working With Your Pictures and Videos  
In This Section  
Section 4B: Working With Your Pictures and Videos  
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About Your Camera  
Your Treo™ Pro smartphone by Palm comes with an easy-to-use, built-in, 2.0-megapixel  
camera with up to 8x digital zoom. You can use the camera to take and view pictures and  
videos and send them to your friends and family. To add a personal touch to your  
smartphone, use your pictures as your Today screen background and as caller ID images.  
Taking Pictures and Videos  
Selecting Camera Modes  
By default, the camera on your device is in picture  
mode, to capture standard still images  
(see “Taking a Picture” on page 231). You can change modes to any of the following:  
Video: Captures video clips.  
MMS video: Captures video clips suitable for sending as attachments to  
multimedia messages.  
Contacts picture: Captures still images and immediately gives you the option  
to assign them to a contact.  
Panorama: Captures a sequence of still images continuously and allows you  
to combine them into a panoramic view.  
Sports: Captures a sequence of 3, 5, 7, or 10 still images with a single button  
press.  
Burst: Captures a sequence of up to 30 still images while Center  
is held  
down.  
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To switch camera modes, do the following:  
1. Press and hold the Side button.  
2. Press Left or Right until the Mode icon for the mode you want appears in the  
upper-left corner of the screen.  
*
*
Mode icon  
Taking a Picture  
By default, pictures are stored in the My Pictures folder on your Treo Pro smartphone. If you  
want to store your pictures on an expansion card (sold separately), you can change where  
pictures are stored (see “Organizing Pictures and Videos” on page 240). For information on  
accessing your pictures on your computer, see “Synchronizing Your Media Files” on  
Pictures are captured and stored in 16-bit color, JPG format. Resolution  
settings range from a low end of 160x120 pixels to a high end of 1600x1200  
pixels. You can change the default setting. See “Customizing Your Camera  
Did you know?  
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1. Press and hold the Side button. (If you see the Video  
or MMS Video icon in the upper-left corner of the  
screen, press Left or Right on the 5-way until one of  
the camera icons appears.)  
2. Aim your smartphone, as you would any camera, to frame  
the subject in the device’s screen.  
3. (Optional) If the onscreen controls are not displayed, press  
Up  
to display the controls and tap the screen with the  
stylus to open the Quick Settings. Tap any of the following  
settings repeatedly to toggle among the options for that  
item:  
Resolution: Sets the image quality.  
White balance: Specifies the light conditions.  
Brightness: Sets the brightness level. (When the Quick  
Settings are open, press Left or Right to adjust the  
brightness setting. If you use the stylus, tap the + or -  
icon to increase or decrease the brightness setting.)  
Storage: Specifies whether to save the picture to your  
device or to an expansion card (sold separately)  
inserted into your device. The expansion card option  
appears only if you have an expansion card inserted into your device.  
Self-timer: Lets you set a self-timer with a delay of 2 seconds or 10 seconds.  
4. (Optional) With the controls displayed, press Up  
or Down  
to change the zoom  
level. (The zoom indicator appears on the left side of the screen.)  
In picture mode, zoom works only when the resolution is less than 2M.  
Note  
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5. Do the following for the mode you are using:  
Picture or Contacts picture: Press Center  
to capture the picture or start the  
self-timer.  
Panorama: Press Center  
for each picture you want to take.  
Sports: Press and hold Center  
Burst: Press and hold Center  
while following the movement of your subject.  
while the camera takes consecutive shots.  
6. Hold your device still until the picture renders. After the picture has been captured, it  
appears on the Review screen. Select one of the following:  
Go back to the Camera screen to take another picture.  
Delete the picture.  
Send the picture as an attachment to a multimedia or email  
message.  
View the picture in the Pictures & Videos application (see “Viewing  
Recording a Video  
Videos can be any length, provided you have enough storage space available. By default,  
videos are stored in the My Pictures folder on your device. If you want to store your videos on  
an expansion card or capture longer videos (provided you have ample storage space), see  
“Organizing Pictures and Videos” on page 240 to change your video settings. For information  
on transferring your videos to your computer, see “Synchronizing Your Media Files” on  
1. Press and hold the Side button.  
2. Press Left or Right until the Video  
or MMS video  
icon appears in the  
upper-left corner of the screen.  
3. Adjust the position of your device until you see the subject you want to record on the  
screen.  
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4. (Optional) If the onscreen controls are not displayed, press Up  
to display the controls  
and tap the screen to open the Quick Settings. Tap any of the following settings  
repeatedly to toggle among the options for that item:  
Resolution: Sets the image quality.  
White balance: Specifies the light conditions.  
Brightness: Sets the brightness level.  
When the Quick Settings are open, press Left or Right on the 5-way to  
adjust the brightness setting. If you use the stylus, first tap the + or - icon to  
specify whether you want to increase or decrease the brightness setting.  
Tip  
Storage: Specifies whether to save the video to your  
device or to an expansion card (sold separately)  
inserted into your device. The expansion card option  
appears only if you have an expansion card inserted  
into your device.  
5. (Optional) With the controls displayed, press Up  
Down  
appears on the left side of the screen.  
6. Press Center to start recording.  
7. When you’ve finished recording, press Center  
or  
to change the zoom level. The zoom indicator  
to stop recording.  
8. After the video has been captured, it appears on the Review screen. Select one of the  
following icons:  
Go back to the Camera screen to take another video.  
Delete the video.  
Send the video as an attachment to a multimedia or email  
message.  
View the video in Windows Media Player Mobile (see “Playing Media  
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Customizing Your Camera Settings  
1. Press and hold the Side button.  
2. Tap the Menu  
icon.  
3. On the Capture Settings tab, set any of the following options. (Not all options appear in  
all camera modes.)  
Effect: Sets a special effect such as grayscale or sepia.  
Time Stamp (camera, sports, and burst modes only): Sets whether the date and  
time are displayed on your captured pictures.  
Direction (panorama mode only): Sets the direction in which images are to be  
combined into a panorama.  
Stitch Count (panorama mode only): Sets the number of pictures that you want to  
be combined.  
Capture Speed (sports and burst modes only): Sets the speed for capturing still  
pictures.  
Snapshots (sports mode only): Sets the number of shots to be captured with each  
press of Center  
.
Quality: Sets the JPG image quality for still pictures.  
Metering Mode: Sets whether the camera measures the amount of light around the  
center of the image or the average amount of light around the entire image to  
determine the best exposure value.  
Storage: Sets whether to save items to your device or to an expansion card (sold  
separately).  
4. Select the Advanced tab and set any of the following options. (Not all options appear in  
all camera modes.)  
Capture Format: Sets the format you want for captured still images.  
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Shutter Sound: Sets whether the camera makes a sound when you press  
Center  
.
Grid (camera mode only): Sets whether an onscreen grid appears to help position  
the subjects of still pictures.  
Keep Backlight: Sets whether to turn the backlight on or off when using the camera.  
This overrides your device backlight settings when you are using the camera.  
Review Duration: Sets the time length that a captured picture or image is displayed  
before it is automatically saved and you return to the camera screen. (Select No  
Limit if you don’t want a time limit. Select No Review if you want captured items to be  
saved immediately.)  
Flicker Adjustment: Sets the rate to reduce flicker on the camera screen.  
Record with Audio (video and MMS video modes only): Sets whether to include  
audio when recording.  
Prefix: Sets whether to include the date or the date and time as the prefix in  
captured item file names. (When Default is selected, the prefix for pictures is IMAGE  
and the prefix for videos is VIDEO.)  
If you save pictures to an expansion card (sold separately), you cannot  
select a prefix. Pictures saved to a card are always given the IMAGE prefix.  
Note  
Counter: Resets the file-naming counter to 1.  
Image Properties: Adjusts properties such as contrast, saturation, hue, and  
sharpness for captured images. After you select the property you want, press Right  
or Left to increase or decrease the value.  
Show Reminder (Contacts picture mode only): Sets whether an alert appears,  
asking whether you want to assign the captured picture to a contact.  
5. Press OK  
.
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Viewing Pictures and Videos  
Viewing a Picture  
In addition to viewing the pictures you capture with the built-in camera, you can view pictures  
that are captured on many popular digital cameras or downloaded from the Internet. Your  
Treo Pro smartphone supports the following picture formats: JPG (JPEG, JPE), GIF, BMP,  
WBMP, PNG.  
1. Press Start  
and select Pictures & Videos.  
2. If your pictures are not displayed in Thumbnail View, tap the Show list in the upper-left  
corner, select My Documents, and then select My Pictures.  
3. Select the picture you want to view.  
4. Press OK  
to return to Thumbnail View.  
To view pictures that are stored in a different folder, select the list in the  
upper-left corner, and then select the album you want to view.  
Tip  
Viewing a Video  
In addition to viewing the videos you capture with the built-in camera, you can view videos  
captured on many popular digital cameras. Your Treo Pro smartphone supports the following  
types of video files: MPEG-4, 3GPP2, 3GPP, WMV, WMA, AVI.  
1. Press Start  
and select Pictures & Videos.  
2. If your pictures are not displayed in Thumbnail View, tap the Show list in the upper-left  
corner, select My Documents, and then select My Videos.  
3. Select the video you want to view. (For more information on viewing videos, see “Playing  
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4. Press OK  
to return to Thumbnail View.  
To view videos that are stored in a different folder, select the list in the  
upper-left corner, and then select the album you want to view.  
Tip  
Viewing a Slide Show  
You can view your pictures as a slide show on your smartphone. Each picture is displayed for  
5 seconds before changing to the next slide.  
1. Press Start  
and select Pictures & Videos.  
2. Select the list in the upper-left corner and select the folder containing the pictures you  
want to view as a slide show.  
3. Press Menu (right softkey) and select Play Slide Show.  
4. Press Center  
5. Use any of the following icons to control the slide show: Rotate , Play , Pause  
Reverse , Forward , and Stop  
to display the slide show toolbar.  
,
.
You can also press Right and Left on the 5-way to move forward or  
backward through the pictures.  
Tip  
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Customizing Picture Playback Settings  
1. Press Start  
and select Pictures & Videos.  
2. Press Menu (right softkey) and select Tools > Options.  
3. On the General tab, set the following options:  
Use this picture size: Set the size of pictures you send  
via email.  
When rotating a picture, rotate 90 degrees: Set the  
direction in which pictures rotate.  
4. Select the Slide Show tab and set the following options:  
During slide shows, optimize for viewing: Set whether  
pictures are optimized for portrait or landscape format  
during slide shows.  
Play screensaver when connected to my PC and idle  
for 2 minutes: Set whether the pictures in your My  
Pictures folder are used as a screen saver on your  
Treo Pro smartphone when your smartphone is  
connected to your computer and the desktop  
synchronization software is not running.  
5. Press OK  
to return to Thumbnail View.  
Sending Pictures and Videos  
You can send a picture or video to other picture-enabled wireless devices or to an  
email address.  
You cannot send copyrighted pictures or videos that appear with a Lock  
icon in Thumbnail View.  
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1. Press Start  
and select Pictures & Videos.  
2. Highlight the picture you want to send, or tap the Show list in the upper-left and navigate  
to another folder such as My Documents > My Videos to select a file.  
3. Press Menu (right softkey) and select Send.  
4. Select the option you want to use to send the picture or video: an email account, or as a  
picture or video message.  
5. When the Messaging application opens, address and send the message.  
You can also beam an item to a nearby device. Press Menu (right softkey)  
and select Beam.  
Tip  
If you have set up Windows Live on your device (see “Using Windows LiveTM”  
on page 173), you can send a picture to the Web storage space of your  
Windows Live account. From there, you can share the picture with other  
Web users. Highlight the picture, press Menu (right softkey), and select  
Send to your space.  
Organizing Pictures and Videos  
You can move or copy pictures and videos to other folders or between your Treo Pro  
smartphone and an expansion card.  
1. Press Start  
and select Pictures & Videos.  
2. Highlight the picture or video you want to move or copy.  
3. Do one of the following:  
To move the picture or video, press Menu (right softkey) and select Edit > Cut.  
To copy the picture or video, press Menu (right softkey) and select Edit > Copy.  
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4. Select the list in the upper-left corner, and select the location where you want to place  
the picture or video you selected in step 2.  
5. Press Menu (right softkey) and select Edit > Paste.  
You can also view a specific folder or expansion card and arrange the pictures and videos by  
name, date, or size.  
1. Press Start  
and select Pictures & Videos.  
2. Select the list in the upper-left corner, and then select the folder you want to view.  
3. Select the list in the upper-right corner, and then select the sort method: Name, Date, or  
Size.  
When you capture new pictures and videos, they appear as the last items in  
Thumbnail View. To place the new items in the appropriate sort order,  
refresh the screen by selecting a different sort method or closing and  
reopening Pictures & Videos.  
Tip  
Using a Picture as the Today Screen Background  
1. Press Start  
and select Pictures & Videos.  
2. Highlight the picture you want to use.  
3. Press Menu (right softkey) and select Set as Today Background.  
4. Select the Transparency Level list and select the appropriate level. (Use a higher  
percentage for a more transparent picture or a lower percentage for a more  
opaque picture.)  
5. Press OK  
to return to Thumbnail View.  
You can also use the Today Settings screen to set the Today screen  
for details.  
Tip  
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Adding a Picture to a Contact Entry  
1. Press Start  
and select Pictures & Videos.  
2. Highlight the picture you want to use.  
3. Press Menu (right softkey) and select Save to Contact.  
4. Select the contact you want to add the picture to.  
Editing Pictures  
1. Press Start  
and select Pictures & Videos.  
2. Open the picture you want to edit.  
3. Press Menu (right softkey) and select Edit.  
4. Do any of the following:  
To rotate a picture 90 degrees counterclockwise, press Rotate (left softkey).  
To crop a picture, press Menu (right softkey), select Crop, and then tap and drag the  
stylus to highlight the area to crop. (Tap inside the cropped area to accept the crop.  
Tap outside the box to cancel the crop.)  
To adjust the brightness and contrast levels of a picture, press Menu (right softkey)  
and select Auto Correct.  
To undo an edit, press Menu (right softkey) and select Undo.  
To cancel all unsaved edits you made to the picture, press Menu (right softkey) and  
select Revert to Saved.  
5. To keep both your original image and the revised image, press Menu (right softkey) and  
select Save As.  
6. Enter a new name for the picture and press OK  
to save your changes.  
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For more extensive edits, sync your picture or video to your computer and  
edit it in your favorite graphics program. Then sync the picture or video back  
to your Treo Pro smartphone.  
Tip  
Deleting a Picture or Video  
1. Press Start  
and select Pictures & Videos.  
2. Highlight the picture or video you want to delete.  
3. Press Menu (right softkey) and select Delete.  
4. Select Yes to confirm the deletion.  
Renaming a Picture or Video  
1. Press Start  
and select Pictures & Videos.  
2. Highlight the picture or video you want to rename.  
3. Press Menu (right softkey) and select Tools > Properties.  
4. Enter a new name for the picture or video.  
5. Press OK  
to return to Thumbnail View.  
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Section 4C  
Playing Media Files  
In This Section  
Synchronizing Windows Media® Player Library Files  
Section 4C: Playing Media Files  
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Windows Media® Player Mobile can play music, audio, and video files that are stored on your  
Treo™ Pro smartphone by Palm or on an expansion card (sold separately) in any of the  
following file formats:  
WMA  
WMV  
MP3  
3GP  
AAC  
AAC+  
MPEG-4  
Because music, audio, and video files are so large, we recommend that you use a microSD  
expansion card (sold separately) to store the files you want to play on your smartphone. You  
can listen to these music, audio, and video files through the speaker on the back of your  
smartphone or through a stereo headset (sold separately).  
Do the following:  
Before You  
Begin  
Make sure you have Windows Media Player 10 or later installed on  
your computer. See “My Windows Media® Player Library Won’t Sync”  
(Optional) Obtain an expansion card to store your media files.  
On a Windows XP computer, Windows Media Player 10 or later must be  
Note  
installed on your computer before you install Microsoft® ActiveSync®  
desktop software. ActiveSync desktop software is installed from your device  
during setup. Windows Media Player 11 is already installed on Windows  
Vista® computers.  
You must have QuickTime Player version 6.5 or later installed on your  
computer to play videos recorded by your device. You can download the  
videos from an expansion card or you can click the video thumbnail after  
synchronizing the files.  
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Synchronizing Windows Media® Player Library Files  
To sync Windows Media Player files with your computer, set the Media sync  
Before You  
Begin  
Use the Sync feature in the desktop version of Windows Media Player to transfer your  
Windows Media Player library files from your computer to an expansion card or your Treo Pro  
smartphone. Your library can include digital music, audio, video, and playlist files. Using Sync  
ensures that your Windows Media Player library files transfer correctly.  
Note  
The pictures and videos you create with the camera on your Treo Pro  
smartphone are not part of your Windows Media Player library. See  
transferring pictures and videos from the built-in camera to your computer.  
During setup, Windows Media Player selects the sync method (automatic or manual) that  
works best for your Treo Pro smartphone:  
Automatic: If you’re using an expansion card that is larger than 4GB and your entire  
library can fit on the card, Windows Media Player automatically syncs your entire library  
when you connect your smartphone to your computer or when you change sync settings.  
You can also choose which playlists you want to sync automatically.  
Manual: You indicate which files or playlists you want to transfer each time you update the  
digital media files on your smartphone. To remove files from your smartphone, you must  
delete them manually.  
After you complete initial setup, you can switch between automatic and manual sync.  
The following steps are for Windows Media Player 11. If you’re using another  
version of Windows Media Player, the steps may vary.  
Note  
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1. On your computer, open Windows Media Player.  
2. (Optional) Insert an expansion card into your smartphone (see “Using Expansion Cards”  
3. Connect your smartphone to your computer with the USB cable.  
4. Wait for the Device Setup wizard to open on your computer, and then click Finish.  
5. In Windows Media Player on your computer, click the Sync tab and select Portable  
media device > Set Up Sync. (To sync with an expansion card, select Storage Card > Set  
Up Sync.)  
You may see a name for your device instead of Portable media device.  
Note  
6. Check the Sync this device automatically box.  
7. Select the playlists and files you want to sync. (On a Windows Vista computer, select the  
All Photos and All Videos playlists to synchronize pictures and videos between your  
device and your computer.)  
If the playlist you want does not appear, the items you want to synchronize  
may reside in a folder that does not sync with Windows Media Player. Sync  
those items by following the correct sync procedure described in  
Note  
8. Click Finish to begin the transfer.  
Be patient; transferring media files to an expansion card can take several minutes. To find  
your synchronized files, update the library in Windows Media Player (see “Working With  
Libraries” on page 251). The transferred files appear in the updated libraries.  
For tips on using the desktop version of Windows Media Player, go to the  
Help menu in Windows Media Player on your computer.  
Tip  
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Playing Media Files  
1. Press Start  
and select Windows Media.  
2. If you don’t see Library in the upper-left corner, press Menu (right softkey) and select  
Library.  
To play a file that is not in a library, go to the Library screen, press Menu  
(right softkey), and select Open File.  
Tip  
3. Select the folder that contains the item you want to play (such as a video, song, album,  
or artist name), and if necessary select a subfolder to select a specific item.  
4. Press Play (left softkey).  
To repeat the current video or song, press Menu (right softkey) and select  
Shuffle/Repeat.  
Tip  
5. Use any of the following onscreen and keyboard controls  
during playback:  
or Center  
: Play the current file.  
or Center  
: Pause the current file.  
or Left : Skip to the beginning of the current file or to  
the previous file. (Press and hold Left to rewind.)  
or Right : Skip to the next file. (Press and hold Right  
to fast forward.)  
: Set the point from which playback begins. (Tap and drag the slider to change the  
current position.)  
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or Volume button: Increase the volume level.  
or Volume button: Decrease the volume level.  
: Turn the sound on or off.  
: Display a video using the full screen.  
: Display a Web site where you can find music and videos to play.  
: Set your rating of the current file. (Select the stars in the upper-right corner to change  
the rating.)  
6. Press Menu (right softkey) and select any of the following during playback:  
Library: Display the Library screen so you can select a different video or song to  
play.  
Play/Pause: Stop playback temporarily and restarts playback.  
Shuffle/Repeat > Shuffle: Play the Now Playing playlist in random order.  
Shuffle/Repeat > Repeat: Play the Now Playing playlist repeatedly.  
Stop: End playback.  
If you close the Windows Media Player Mobile window, your music  
continues to play in the background. Your music pauses automatically when  
you receive a call. To stop the music, slide the Ringer switch to Sound Off,  
or open Windows Media Player Mobile and press Center on the 5-way.  
Did you know?  
To play a file from the Web, press Menu on the Library screen, and then  
select Open URL. Select URL and enter the Web site address, or select  
History and select a site you’ve visited before.  
Tip  
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Working With Libraries  
A library represents each of the storage locations available to Windows Media Player Mobile,  
such as your Treo Pro smartphone (My Device) or an optional expansion card, sold separately  
(My Storage Card). Each library contains links to the media files in that location. Windows  
Media Player Mobile usually updates the My Device library automatically, but you must  
manually update the My Storage Card library. For example, when you add media files to your  
smartphone, the My Device library is created. When you insert an expansion card containing  
media files, the My Storage Card library is created.  
If you don’t see a media file that you added, update the library.  
Tip  
1. Press Start  
and select Windows Media.  
2. If you’re not on the Library screen, press Menu (right softkey) and select Library to go to  
the Library screen.  
3. Press Menu (right softkey) and select Update Library.  
4. Wait for the files to be added, and then select Done.  
To delete an item from a library: Highlight the item and then press and hold  
Center on the 5-way to open the shortcut menu. Then select Delete from  
Library. Select Yes to delete the item from the library and also from your  
device. Select No to delete it from the library but leave the file on your  
device.  
Tip  
Did you know?  
If you move files between your Treo Pro smartphone and an expansion card,  
be sure to update your libraries, or you won’t be able to see the files in their  
new location.  
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Working With Playlists  
A playlist is a list of media files that play in a specific order. You can use playlists to group  
audio files together or video files together for convenient playback. For example, in the  
desktop player, you can create a playlist of upbeat songs for when you exercise and a playlist  
of soothing songs for a long flight. When you synchronize, your favorite playlists are  
automatically copied to your Treo Pro smartphone. Your playlists appear in your libraries (in  
the My Playlists category).  
A temporary playlist, called Now Playing, appears on the Now Playing menu. It lists the  
currently playing file, as well as any files that are queued up to play next. You can add to,  
modify, or clear the files on the Now Playing playlist.  
1. Go to the Now Playing screen:  
If you are on the Library screen, select the Now Playing  
category.  
If you are on the Playback screen, press Now Playing  
(left softkey).  
2. Do any of the following:  
Move a file up or down one slot: Highlight the file and  
then select Move Up  
or Move Down  
.
Add a file to the playlist: Select Add  
to go to your  
Library list, highlight the file you want to add, press Menu (right softkey), and then  
select Queue Up. (To return to your playlist, press Menu [right softkey] and select  
Now Playing.)  
Delete a file from the playlist: Highlight the file and then select Remove  
.
View more information about a file: Highlight the file and select Properties  
.
Remove all items from the Now Playing playlist: Press Menu (right softkey) and  
select Clear Now Playing.  
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Keep the playlist so you can play it later: Press Menu (right softkey), select Save  
Playlist, and then enter a name for the playlist.  
You can also move a file on the Now Playing playlist by tapping and  
dragging it to a new position.  
Did you know?  
Customizing Windows Media Player Mobile  
1. If necessary, go to the Playback screen by pressing OK  
to close the current screen.  
2. Press Menu (right softkey) and select Options.  
3. On the Playback tab, select Elapsed or Remaining to  
indicate how you want to see time on the Playback screen.  
4. Select the Video tab and select either of the following  
options:  
Play video in full screen: Set whether videos  
automatically play in full-screen format.  
Scale to fit window: Set whether videos are  
automatically scaled to fit the Playback screen.  
5. Select the Network tab and set the following options:  
Protocol: Set the available protocols. (You must select at least one protocol. You can  
also set a UDP port.)  
Internet Connection Speed: Set the speed of your network connection and whether  
you want the device to detect connection speed.  
6. Select the Library tab and set whether the Library screen or the Playback screen  
appears when you open Windows Media Player Mobile.  
7. Select the Skins tab and select Previous or Next until you display the skin you want as  
the player’s background.  
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8. Select the Buttons tab and do any of the following to  
change any of the available button settings:  
Assign a button: Highlight the item you want to set,  
select Assign, and then press the button you want to  
use for that item.  
Restore an item’s factory setting: Highlight the item  
and select Reset.  
Unassign an item: Highlight the item and select None.  
9. Press OK  
.
You can preserve battery life by assigning a button to toggle the screen off  
and on during playback. On the Buttons tab, set the Toggle Screen option,  
and then press the assigned key (for instance, S) to turn the screen on and  
off during playback.  
Did you know?  
You can also use Kimona FreePlay to view media files (see “Using Kinoma  
Tip  
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Section 5  
Your Wireless Organizer  
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Section 5A  
Using the Organizer Features  
In This Section  
If you are using Exchange Server 2007, or Exchange Server 2003 that has  
Note  
been upgraded to Service Pack 2, you may be able to take advantage of the  
additional features of Microsoft Direct Push. Microsoft Direct Push is a  
two-way wireless delivery method that keeps your Outlook information  
always up-to-date and provides more efficient communication between the  
server and your device. It includes features like Global Address List, Tasks  
Over The Air (OTA), and IP-based push updating of Calendar and  
Messaging.  
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Contacts  
Adding a Contact  
If you have many contacts to enter, it’s best to enter them in Microsoft®  
Outlook® on your computer and then sync. See “Connecting to Your  
Tip  
1. Go to your Today screen.  
2. Press Contacts (left softkey) and press New (left softkey).  
3. If prompted, indicate whether this is an Outlook contact or  
a Windows Live contact.  
4. Use the 5-way navigator to move between fields as you  
enter information.  
5. To enter complete name or address (work, home, or other)  
information, move the cursor to the appropriate field (such  
as Work addr or Home addr), press Center  
or tap the  
arrow on the right side of the line, and enter the information  
in the box that appears. (To accept the information and  
close the box, tap outside the box.)  
6. To add a caller ID picture that appears when that person calls, select Picture, select  
Camera, and then take a picture, or select an existing picture from Thumbnail View.  
7. To assign the entry to one or more categories, select Categories and then check the  
categories under which you want this entry to appear. (To add a new category, press  
New [left softkey], enter the category name, and then press OK  
.)  
8. To assign a ringtone to the entry, select Ring tone and select a tone.  
9. To add a note to an entry, select the Notes tab.  
10. After you enter all the information, press OK  
.
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Be sure to enter wireless numbers and email addresses in the correct fields  
so that Messaging can find this information when you address a message,  
and Calendar can find your contacts when you want to invite them to  
meetings.  
Tip  
To enter an international phone number, enter a + (plus sign) in front of the  
Viewing or Changing Contact Information  
1. Go to your Today screen and press Contacts.  
2. In the Contacts list (viewed by name), begin entering any combination of letters from the  
contact’s first and/or last name. If you use both first- and last-name letters, separate  
them by a space.  
You can type letters from the last name first. For example, entering SM finds  
both Smilla Anderson and John Smith. Entering SM AN finds both Smilla  
Anderson and Ann Smith.  
Tip  
3. Select the entry you want to open.  
You can also find a contact by tapping the first letter of the first or last name  
in the alphabetical index at the top of the Contacts list screen.  
Tip  
When you select a contact entry, you are presented with several options for  
contacting the person, depending on what information you have entered for  
the contact. For example, you may see options for calling a number  
associated with the contact, sending an email to the contact’s email  
address, or calling the last number you dialed to call the contact. Select a  
phone number to dial, or select a messaging option to create a new  
message addressed to the contact.  
Did you know?  
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4. Press Menu (right softkey) and select Edit.  
5. Make changes to the entry as necessary.  
6. Press OK  
.
You can find a contact by company name. From your Today screen, press  
Contacts (left softkey), press Menu (right softkey), and select View By >  
Company. Select a company name to see the contacts who work there.  
Did you know?  
To view a particular group of contacts, press Menu (right softkey), select  
Filter, and then select the category you want to view.  
Tip  
Viewing a Map of a Contact’s Address  
1. Make sure that your phone is turned on and that you are inside a coverage area (see  
2. Go to your Today screen.  
3. Using the keyboard, begin entering one of the following for the contact you want to map:  
First name.  
Last name.  
First initial and last initial separated by a space.  
First and last name.  
4. Highlight the contact’s name and press Center  
.
5. Select Menu and then select Show On Map to see a Live Search map of the contact’s  
address. (You can also get directions to the location.)  
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You can also press Menu and select Map It to open Sprint Navigation (see  
Tip  
Deleting a Contact  
1. Go to your Today screen and press Contacts (left softkey).  
2. In the Contacts list, highlight the contact you want to delete.  
3. Press Menu (right softkey) and select Delete Contact.  
4. Select Yes to confirm the deletion.  
Customizing Contacts  
1. Go to your Today screen and press Contacts (left softkey).  
2. Press Menu (right softkey) and select Options.  
3. Set any of the following options:  
Show alphabetical index: Display the alphabet at the top of the Contacts list. (Select  
a letter range to jump to that part of the alphabet.)  
Show contact names only: Hide everything but the contact’s name, which enables  
you to fit more names on the screen when viewing your Contacts list.  
Area code: Set the default area code for new contact entries.  
4. Press OK  
.
Finding a Contact in an Online Address Book  
In addition to having contacts on your Treo™ Pro smartphone by Palm, you can also access  
contact information from your organization’s online address book or Global Address List  
(GAL).  
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Do the following:  
Before You  
Begin  
Make sure you are accessing Microsoft® Exchange Server 2007 or  
Exchange Server 2003 upgraded to Service Pack 2.  
Add access to the online address book (see “Adding an Online  
Synchronize with the Exchange server after you add the online  
address book (see “Getting Information From a Microsoft® Exchange  
Server” on page 125). (Otherwise the Company Directory option  
does not appear.)  
1. Go to your Today screen and press Contacts (left softkey).  
2. Press Menu (right softkey) and select Company Directory.  
3. Enter the contact’s name (in part or in full), and then select Search. (You must spell the  
contact’s name correctly to find it in the online address book.)  
Sending a contact  
Your device provides multiple options for sending a contact’s information to someone else.  
1. Go to your Today screen and press Contacts (left softkey).  
2. In the Contacts list, highlight the contact you want to send.  
3. Press Menu (right softkey) and select one of the following options:  
Beam a contact to a nearby device: Select Send Contact > Beam, and then select  
the receiving device.  
Send a multimedia message containing the contact information: Select Send as  
vCard(Video) or VCard(Picture), address the multimedia message, and press Send  
(left softkey).  
You can also send a message to the highlighted contact. Press Menu (right  
softkey) and select Send video message by email or Send picture  
message by email.  
Tip  
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Calendar  
Displaying Your Calendar  
1. Press Calendar  
.
2. Press Menu (right softkey) and select View.  
3. Select one of the following views:  
Agenda: View your daily schedule in list format. (Upcoming appointments are bold;  
past appointments are dimmed.)  
Day: View your daily schedule in day-planner format.  
Week: View your schedule for an entire week.  
Month: View your schedule for a whole month.  
A morning appointment.  
An afternoon or evening appointment.  
Both morning and afternoon or evening appointments.  
An all-day event.  
Year: View the first nine months of the current year. (Press Down  
set of months, or press Up to see the previous set.)  
to see the next  
To switch views, press the left softkey. Don’t confuse the view name  
displayed above the left softkey with the current view. The left softkey  
displays the name of the next view you see when you press the key.  
Tip  
4. Use the 5-way to move to another day, week, month, or year (based on the current  
view).  
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Creating an Appointment  
If you have several appointments to enter, it’s most efficient to enter them in  
Tip  
Microsoft Office Outlook on your computer and then synchronize your  
Treo Pro smartphone with your computer. For more information, see  
1. Press Calendar  
.
2. Press Menu (right softkey) and select New Appointment.  
3. Enter a Subject (description) and a Location.  
4. Select Starts and select the starting date and time.  
5. Select Ends and select the ending date and time.  
6. Press OK  
To pencil in an appointment, open the appointment, press Menu (right  
softkey), and select Edit. Select Status and then select Tentative.  
Tip  
Creating an Untimed Event  
An untimed event, such as a birthday, anniversary, or vacation,  
does not occur at a particular time. These events appear as  
banners at the top of your calendar; they don’t occupy blocks of  
time. For example, in the illustration shown here, “Submit Final  
Draft” is an untimed event.  
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1. Press Calendar  
.
2. Press Menu (right softkey) and select New Appointment.  
3. Enter a Subject (description).  
4. Select the starting and ending dates.  
5. Select All Day and then select Yes.  
6. Press OK  
.
Scheduling a Repeating Appointment  
1. Create an appointment or untimed event, and then select it.  
2. Press Menu (right softkey) and select Edit.  
3. Select Occurs and then select a repeat pattern. (To create a repeat pattern, select Edit  
pattern and follow the onscreen instructions.)  
4. Press OK  
.
To enter a birthday or an anniversary, create an untimed event that repeats  
every year.  
Tip  
Adding an Alarm Reminder to an Event  
1. Create an event, and then select it.  
2. Press Menu (right softkey) and select Edit.  
3. Select Reminder and then select Remind Me.  
4. Enter the number of minutes, hours, days, or weeks before the event that you want to  
receive the alarm.  
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5. Press OK  
.
1
2
1
2
Number of Time Units  
Type of Time Units  
Sending a Meeting Request  
Create contact entries with email addresses for the people you want to invite  
Before You  
Begin  
someone to a meeting unless you have an email address for them in the  
Contacts application.  
1. Create an event, and then select it.  
2. Press Menu (right softkey) and select Edit.  
3. Select Attendees and then select Add Required Attendee.  
4. Select the contact you want to invite.  
5. To invite more attendees, select Add Required Attendee and select the names.  
6. To invite optional attendees, select Add Optional Attendee and select the names.  
7. Press OK  
.
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The next time synchronization occurs, the meeting request is sent to the attendees.  
When attendees using Outlook accept your meeting request, the meeting is  
automatically added to their Calendar schedules. As you receive each response, your  
Outlook Calendar schedule is updated as well.  
If you are using Microsoft Exchange Server 2003 upgraded Service Pack 2,  
you can use your corporate Global Address List to find contact information  
for an attendee. Select Attendees and select Add Required Attendee or  
Add Optional Attendee. Press Menu (right softkey), and select Company  
Directory. Enter the name of the attendee and select Find.  
Did you know?  
Sending an Appointment  
1. Press Calendar  
.
2. Highlight the appointment you want to send.  
3. Select one of the following:  
Beam an appointment to a nearby device: Press Menu (right softkey), select Beam  
Appointment, and select the receiving device.  
Send a multimedia message containing the appointment: Press Menu (right  
softkey), select Send as vCalendar, address the multimedia message, and press  
Send (left softkey).  
Marking an Event as Sensitive  
If other people have access to your Microsoft Office Outlook calendar on your computer and  
you don’t want them to see an appointment, you can mark that appointment as private to hide  
it from other Microsoft Office Outlook users.  
1. Create an event and then open it.  
2. Press Menu (right softkey) and select Edit.  
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3. Select Sensitivity and then select one of the following:  
Normal: The event is displayed without any notation.  
Personal: People viewing your calendar see “Please treat this as Personal” near the  
top of an open appointment.  
Private: People viewing your calendar see “Please treat this as Private” near the top  
of an open appointment. (If you sync with an Exchange server, other users who can  
access your folders can’t see your private events; private events appear as  
unavailable time slots.)  
Confidential: People viewing your calendar see “Please treat this as Confidential”  
near the top of an open appointment.  
4. Press OK  
.
If you don’t see an option on the screen, press Down on the 5-way to scroll  
to other options. For example, when editing an event, you don’t see the  
Sensitivity option until you scroll toward the bottom of the entry.  
Tip  
To remove sensitivity status from an item, select Normal from the Sensitivity  
list.  
Organizing Your Schedule  
Use categories to view various types of events.  
1. Create an event and then select it.  
2. Press Menu (right softkey) and select Edit.  
3. Select Categories and then check the categories that apply  
to this event. (To add a new category, press New [left  
softkey], enter the category name, and then press OK  
.)  
4. Press OK  
two more times.  
5. After you assign events to categories, press Menu (right  
softkey) and select Filter.  
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6. Select the category of events you want to view.  
Deleting an Event  
1. Highlight the event you want to delete.  
2. Press Menu (right softkey) and select Delete Appointment.  
3. Select Yes.  
Customizing Calendar  
1. Press Menu (right softkey) and select Tools > Options.  
2. On the General tab, set any of the following options:  
Start in: Set which view appears when you open the  
Calendar application.  
1st day of week: Set Sunday or Monday as the first day  
of the week for all Calendar views.  
Week view: Set whether five, six, or seven days appear  
in Week view.  
Show half hour slots: Set whether time slots appear in  
one-hour or half-hour increments in Day view and Week view.  
Show week numbers: Set whether week numbers (1–52) appear in Week view.  
3. Select the Appointments tab and set any of the following options:  
Set reminders for new items: Set whether a reminder  
is automatically added to new events and how long  
before the event the reminder appears. (You can  
override this setting for individual events.)  
Show icons: Set which icons appear next to events.  
The event has a reminder.  
The event repeats in a specified pattern.  
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The event has a note attached.  
The event has an assigned location.  
The event is a meeting.  
The event is marked private.  
Not all icons appear in all Calendar views.  
Tip  
Send meeting requests via: Set the method used to send meeting requests.  
4. Press OK  
.
Tasks  
You can use Tasks to help you remember tasks you need to complete and to keep a record of  
completed tasks.  
If you want to use Tasks Over The Air (OTA) synchronization, install the  
and Windows Vista” on page 44). OTA features also require Microsoft  
Exchange Server 2007 or Exchange Server 2003 upgraded to Service Pack  
Did you know?  
2. The option to synchronize tasks wirelessly in the ActiveSync® application  
appears only if you have the appropriate server.  
Adding a Task  
1. Press Start  
and select Programs.  
2. Select Tasks  
.
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3. Press Menu (right softkey) and select New Task.  
4. Enter a description of the task in the Subject field.  
5. Set any of the following:  
Priority: Set the priority level for this task. (Later you can  
arrange your tasks based on the importance of each  
task.)  
Status: Set whether the task is now completed.  
Starts: Set when the task begins.  
Due: Set the due date for the task.  
Occurs: Set whether the task repeats at regular  
intervals and how often it repeats.  
Reminder: Set an alarm for this task and indicate when you want to be reminded.  
Categories: Assign the task to one or more categories.  
Sensitivity: Mark this task as Normal, Personal, Private, or Confidential. (See  
6. (Optional) Select the Notes tab and enter additional text for the task.  
7. Press OK  
.
You can also add a task by selecting the Tasks entry bar at the top of the  
screen.  
Tip  
You can display your tasks on your Today screen (see “Selecting Which  
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Checking Off a Task  
1. From the Tasks list, highlight the task you want to check off.  
(Overdue tasks appear in red.)  
2. Press Complete (left softkey).  
You can also mark a task as completed by tapping the check box next to  
the task on the Tasks list. If you need to mark a completed task as  
Tip  
incomplete, highlight it and press Activate (left softkey).  
Organizing Your Tasks  
1. In the Tasks list, press Menu (right softkey) and select Filter.  
2. Select which tasks you want to view: All Tasks, Recently Viewed, No Categories,  
Active Tasks, Completed Tasks, or a specific category, such as Business or Personal.  
3. Press Menu (right softkey) and select Sort By.  
4. Select the sort method: Status, Priority, Subject, Start Date, or Due Date.  
Deleting a Task  
1. Highlight the task you want to delete.  
2. Press Menu (right softkey) and select Delete Task.  
3. Select Yes.  
Customizing Tasks  
1. Go to the Tasks list.  
2. Press Menu (right softkey) and select Options.  
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3. Set any of the following options:  
Set reminders for new items: Automatically add a reminder to new tasks. (The  
default reminder is set to 8:00 on the morning the task is due. You can override this  
setting for individual tasks.)  
Show start and due dates: Display the task start and due dates in the Tasks list.  
Show Tasks entry bar: Display the Tasks entry bar at the top of the Tasks list.  
4. Press OK  
.
Notes  
Notes are a great way to capture thoughts, questions, and meeting notes on your Treo Pro  
smartphone.  
To take advantage of all the sync features available in the Notes application,  
make sure the desktop synchronization software is installed on your  
for details.  
Before You  
Begin  
Creating a Note  
1. Press Start  
and select Programs.  
2. Select Notes  
.
3. Press New (left softkey).  
4. Do one of the following:  
Type the text, using the keyboard.  
Write the text with the stylus.  
Enter the text by tapping the onscreen keyboard.  
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Press Menu (right softkey), select Draw, and then draw a sketch with the stylus,  
crossing at least three ruled lines.  
5. Press OK  
.
Recording a Voice Note  
You can add several voice notes within a single note.  
Did you know?  
You can create a new voice note or add a recording to an existing note.  
1. Press Start  
and select Programs.  
2. Select Notes  
.
3. Do either of the following:  
To add a recording to a note, open the note to which you want to add the recording.  
To create a new voice note, press New (left softkey).  
4. If the recording toolbar is not visible at the bottom of the  
screen, press Menu (right softkey) and select View  
Recording Toolbar.  
5. Select Record  
to begin recording.  
6. Speak into the microphone on your smartphone, or hold it  
close to another sound source.  
7. After you finish recording, select Stop  
(A Recording icon appears in the note or in the Notes  
list, depending on where you recorded the note.)  
8. Press OK  
to stop recording.  
.
To play a recording, select the voice note in the Notes list or open the note  
containing the recording and select the Recording icon.  
Tip  
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Creating a Note From a Template  
1. Go to the Notes list.  
2. Tap the list in the upper-left corner, and select More Folders > Templates.  
3. Open the template you want to use.  
4. Enter the information.  
5. Press OK  
.
6. Rename the note and move it to the appropriate folder. (See the next section,  
To create a new template, highlight the note you want to save as a template.  
Press Menu (right softkey) and select Rename/Move. Select Name and  
then enter a name for the template. Select the Folder list and select  
Templates. Press OK.  
Tip  
Organizing Your Notes  
You can rename your notes, move notes to another folder, and move notes between your  
Treo Pro smartphone and an expansion (storage) card.  
1. Go to the Notes list and highlight a note you want to move.  
2. Press Menu (right softkey) and select Rename/Move.  
3. Select Name and then enter a new name for the note.  
4. Select Folder and then select the folder in which you want to store the note.  
5. Select Location and then select Main memory or Storage Card.  
To create a new folder, go to the Notes list, select the list in the upper-left  
corner, and then select Add/Delete. Select New, enter a name for  
the folder, and then press OK.  
Tip  
6. Press OK  
.
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7. Select the list in the upper-left corner, and then select the folder you want to view.  
8. Select the list in the upper-right corner, and then select whether you want to sort your  
notes by Name, Date, Size, or Type.  
Deleting a Note  
1. Go to the Notes list and highlight the note you want to delete.  
2. Press Menu (right softkey) and select Delete.  
3. Select Yes.  
Customizing Notes  
1. Go to the Notes list.  
2. Press Menu (right softkey) and select Options.  
3. Set any of the following options:  
Default mode: Set the default entry mode to Writing or Typing.  
Default template: Set the default template for new notes.  
Save to: Set the default location where new notes are stored.  
Record button action: This option does not apply to the Treo Pro smartphone.  
4. Press OK  
.
Tap Global Input Options to set options for entering text in any application  
Tip  
Calculator  
You can use Calculator for basic arithmetic calculations, such as addition, subtraction,  
multiplication, and division.  
You can tap the screen or use the keyboard to input numbers.  
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Performing Calculations  
1. Press Start  
and select Calculator  
.
2. Enter numbers and perform calculations, including  
the following:  
Clear the last digit.  
Clear the current calculation or the displayed number.  
Calculate the reciprocal of a number.  
Calculate a percentage.  
Calculate the square root of a number.  
Switch a number between negative and positive.  
To copy a number, press Edit (left softkey) and select Copy. You can paste  
the copied number into another application. To paste a copied number into  
Tip  
another application, press Edit (left softkey) and select Paste.  
Using the Calculator Memory  
To store a number, select the box to the left of the entry box. (An M appears in the box.)  
To add the displayed number to the number stored in memory, select  
To display the number stored in memory, select  
To clear the memory, select  
.
.
.
When you store a number in memory, it replaces the number that was previously stored.  
For more advanced calculations, use Excel® Mobile. See “Excel® Mobile” on  
Tip  
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Section 5B  
Increasing Your Productivity  
In This Section  
Synchronizing Microsoft® Office and Other Files  
PowerPoint® Mobile  
Excel® Mobile  
OneNote® Mobile  
Adobe® Reader® LE  
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Synchronizing Microsoft® Office and Other Files  
You can create and edit Microsoft® Office files on your computer or on your Treo™ Pro  
smartphone by Palm and then synchronize the files so that changes you make show up on  
both your computer and your smartphone. You can use the same method to synchronize files  
from other applications that do not appear in the sync list, such as Microsoft® Outlook® Notes.  
(To learn about synchronizing pictures, videos, and music, see “Synchronizing Your Media  
Files” on page 225.) How synchronization happens, however, depends on whether you use  
Windows XP or Windows Vista®.  
Synchronizing Files: Windows XP  
Install Microsoft® ActiveSync® desktop software (see “Installing Desktop  
Before You  
Begin  
1. Connect your smartphone to your computer with the USB cable.  
Most ActiveSync desktop software options are available only when your  
Treo Pro smartphone is connected to your computer.  
Note  
2. On your computer, double-click the ActiveSync  
icon in the taskbar in the lower-right  
corner of your computer screen to open the ActiveSync desktop software window. (If  
you don’t see the ActiveSync icon in the taskbar, click Start > All Programs > Microsoft  
ActiveSync to open the ActiveSync window.)  
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3. Under Information Type, double-click Files to view  
a list of the files in the Files sync folder. (If you  
don’t see the Files option, open the Tools menu,  
select Options, and make sure the Files box is  
checked.)  
4. Do any of the following:  
To copy a file from your computer to your  
smartphone, click Add, browse to and  
highlight the file, and then click Open.  
To delete a file from the Files sync folder on  
your computer and from your smartphone,  
highlight the file name and click Remove.  
Click OK to synchronize.  
If you receive an error message while synchronizing files, make sure that all  
the files you’re trying to sync are closed on both your computer and your  
Note  
Treo Pro smartphone.  
5. On your smartphone, to copy a file from your device to your computer, place the file in  
the My Device > My Documents folder on your device, and then sync.  
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Synchronizing Files: Windows Vista®  
1. Do any of the following:  
To copy a file from your computer to your device, copy or save the file in the  
Documents\Documents on <device name’s> Device folder on your computer.  
To copy a file from your device to your computer, copy or save the file in the  
My Device > My Documents folder on your device.  
2. Connect your smartphone to your computer with the USB cable. (Synchronization takes  
place automatically.)  
The Documents on <device name’s> Device folder is created when you  
select the option to sync files.  
Did you know?  
Where Are the Changes I Made to My File?  
Don’t look for the changed file in its original location on your computer. Only the synchronized  
version of the file contains the changes. To find the synchronized file, do one of the following:  
Windows XP: Do either of the following:  
On your computer desktop, double-click the <device name> My Documents icon. (This is  
a shortcut to the Files sync folder.)  
In ActiveSync desktop software, double-click Files. The location of the Files sync folder  
appears in the File Synchronization Settings dialog box (under “On this computer,  
synchronize the files in this folder”).  
Windows Vista: Open the Documents\ Documents on <device name’s> Device folder.  
On your Treo, you can find the synchronized file by doing either of the following:  
Press Start  
and select Office Mobile. Select the application that opens the file: Word  
Mobile, Excel Mobile, PowerPoint Mobile, or OneNote Mobile.  
Press Start  
, select Programs, and then select File Explorer. Select the list in the  
upper-left corner and select My Device > My Documents.  
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Word Mobile  
You can create and edit documents and templates and save them on your Treo Pro  
smartphone. You can also edit Microsoft® Office Word® documents and templates that you  
create on your computer. However, keep in mind that some of the information and formatting  
may be lost when you save the document on your smartphone.  
The following features are not supported in Word Mobile:  
Backgrounds.  
Bidirectional text.  
Document protection.  
Metafiles.  
Artistic page borders. Lined page borders are supported.  
Password-protected files. Remove password protection on your computer before opening  
the file on your device.  
Shapes and text boxes.  
Smart tags.  
The following features are partially supported in Word Mobile:  
Picture bullets: Regular bullets are supported.  
Revision marks: Documents appear as though all revisions were accepted; if the  
document is saved, revision marks are lost.  
Table styles: Some or all of the formatting is lost if the document is saved.  
Underline styles: Unsupported styles are mapped to one of the four supported styles:  
regular, dotted, wavy, or thick/bold/wide.  
Legacy Pocket Word files: You can open PSW files, but if you edit a file, you need to save  
it in DOC, RTF, TXT, or DOT format.  
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The following features are not supported on your Treo Pro smartphone, but they remain in the  
file so that when you open the file on your computer, they appear as expected:  
Fonts and font sizes: Original fonts are listed on your device and are mapped to the  
closest font available.  
Footnotes, endnotes, headers, and footers.  
Lists: Indented lists are mapped to the closest indentation level supported by Word  
Mobile.  
Page breaks: Although not displayed, all page breaks, except a break placed at the end  
of a document, are retained in the document.  
Tip  
To copy a file from your computer to your Treo Pro smartphone, open My  
Computer or Windows Explorer on your computer, copy the file into the  
Mobile Device folder. You can also use the Files sync folder to copy files  
from your computer to your smartphone as described in “Synchronizing  
Microsoft® Office and Other Files” on page 280.  
By default, files you create and edit in Word Mobile are saved in DOCX, RTF,  
TXT, or DOTX format. However, you can change the settings to save files in  
DOC, RTF, TXT, or DOT format.  
Did you know?  
Creating a Document  
1. Press Start  
and select Office Mobile.  
2. Select Word Mobile  
.
3. If an empty document appears onscreen, go to step 4; if the document list appears  
onscreen, press New (left softkey).  
4. Enter the text of the document.  
5. Press OK  
to save the file.  
When you save a new document, it is automatically named after the first  
several words in the file.  
Did you know?  
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Opening an Existing Document  
1. Press Start  
and select Office Mobile.  
2. Select Word Mobile  
.
3. In the document list, select the document you want to open.  
Creating a Document From a Template  
1. Go to the document list.  
2. Tap the list in the upper-left corner, and select More Folders >Templates.  
3. Open the template you want to use, and enter the information.  
4. Press Menu (right softkey) and select File > Save As.  
5. Select Name and enter a new name for the file.  
6. Select the Folder list, and then select the folder where you want to save the file.  
7. Select the Type list, and then select the format in which you want to save the file.  
8. Select the Location list, and then select Main Memory or Storage Card.  
9. Select Save.  
To create a new template from a document, open the document you want  
to save as a template. Press Menu (right softkey) and select File > Save As.  
Select Name and then enter a name for the template. Select the Folder list  
and select Templates. Select the Type list, and then select Word Template.  
Press OK.  
Tip  
Finding or Replacing Text in a Document  
1. Open the document containing the text you want to find.  
2. Press Menu (right softkey) and select Edit > Find/Replace.  
3. Select Find what and enter the text you want to find.  
4. (Optional) Check the Match case box to find text that matches the capitalization in the  
text you entered in step 3.  
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5. (Optional) Check the Match whole words only box to find only full words that match the  
text you entered in step 3.  
6. Select Find to locate the first instance of the text you entered in step 3, or select Replace  
and enter the replacement text.  
7. Select Next to find the next instance of the text, or select Replace to replace it.  
(To replace all instances of the text, select Replace All.)  
8. When you see a message indicating that the search is done, press OK  
.
Moving or Copying Text  
1. Open the document containing the text you want to move or copy.  
2. Highlight the text you want to move or copy.  
3. Press Menu (right softkey) and select Copy to copy the text, or select Cut to move  
the text.  
4. Open the document where you want to insert the text, and position the insertion point  
where you want the text to appear.  
5. Press Menu (right softkey) and select Paste.  
To zoom in or out, open a document, press View, select Zoom, and then  
select the zoom level.  
Tip  
Saving a Copy of a Document  
1. Open the document you want to copy.  
2. Press Menu (right softkey) and select File > Save As.  
3. Select Name and enter a new name for the file.  
4. Select the Folder list, and then select the folder where you want to save the file.  
5. Select the Type list, and then select the format in which you want to save the file.  
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6. Select the Location list, and then select whether you want to store the file on your  
Treo Pro smartphone or on an expansion card.  
7. Select Save.  
Formatting Text  
1. Open the document and highlight the text you want to format.  
2. Press Menu (right softkey) and select Format > Font.  
3. Select any of the following formatting options: Font, Font color, Size, Bold, Italic,  
Underline, Highlight, or Strikethrough.  
4. Press OK  
to return to the document.  
If a document was previously saved on a computer, any unsupported  
formatting may be lost when you save the file.  
Note  
Formatting Paragraphs and Lists  
1. Open the document you want to format.  
2. Position the insertion point in the paragraph you want to format.  
3. Press Menu (right softkey) and select Format > Paragraph.  
4. Set any of the following options:  
Alignment: Align the text with the left, right, or center of the paragraph.  
List: Create a bulleted or numbered list.  
Indentation: Change the paragraph margins.  
Left: Set the left margin for the entire paragraph.  
Right: Set the right margin for the entire paragraph.  
Special: Indent the first line or set a hanging indent.  
By: Set the size of the Special indentation.  
5. Press OK  
to return to the document.  
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You can also use the Formatting toolbar to create a list and to align text. To  
indent text in lists, you must use the Formatting toolbar.  
Tip  
Checking Spelling in a Document  
1. Open the document you want to check.  
2. Press Menu (right softkey) and select Tools > Spelling.  
3. If an unknown or misspelled word is encountered, do one of the following:  
Select the correct word in the list if the word is spelled incorrectly.  
Select Ignore if the word is spelled correctly.  
Select Add to add a new word to the spelling dictionary.  
To check the spelling of specific text, highlight it before you select the  
Spelling command.  
Tip  
Organizing Your Documents  
You can rename your documents, move your documents to another folder, and move your  
documents between your Treo Pro smartphone and an expansion (storage) card.  
1. Go to the documents list.  
2. Highlight a file.  
3. Press Menu (right softkey) and select Rename/Move.  
4. Select Name and then enter a new name for the document.  
5. Select the Folder list, and then select the folder you want to move the document to.  
To create a new folder, go to the documents list, select the list in the  
upper-left corner, and then select Add/Delete. Select New, enter a name for  
the folder, and then press OK.  
Tip  
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6. Select the Location list, and then select Main memory or Storage card.  
7. Press OK  
.
8. Select the list in the upper-left corner, and then select the folder you want to view.  
9. Select the list in the upper-right corner, and then select the sort method.  
When you go to a folder, you can easily search your documents by sorting  
by type.  
Tip  
Deleting a Document  
1. Go to the documents list.  
2. Highlight the document you want to delete.  
3. Press Menu (right softkey) and select Delete.  
4. Select Yes.  
Customizing Word Mobile  
1. Go to the document list.  
2. Press Menu (right softkey) and select Options.  
3. Set any of the following options:  
Default template: Set the default template for new documents.  
Save to: Set the default location where new documents are stored.  
Display in list view: Set the types of files that appear in the documents list.  
4. Press OK  
.
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PowerPoint® Mobile  
With Microsoft® PowerPoint® Mobile, you can open and view slide show presentations created  
on your computer. Many presentation elements such as slide transitions, animations, and URL  
links are also supported. Microsoft® PowerPoint® features that are not supported on your  
Treo Pro smartphone include the following:  
Notes written for slides.  
Rearrangement or editing of slides.  
Files created in PPT format earlier than Microsoft PowerPoint 97.  
HTML files in HTM and MHT formats.  
Tip  
To copy a file from your computer to your Treo Pro smartphone, open My  
Computer or Windows Explorer on your computer, copy the file into the  
Mobile Device folder, and then sync.  
Playing a Presentation  
1. Press Start  
and select Office Mobile.  
2. Select PowerPoint Mobile  
.
3. In the presentation list, highlight the presentation you want to play.  
4. Press Center and do any of the following:  
Press Right to advance to the next slide, or Left to view the previous slide.  
Press Menu (right softkey), select Go to Slide, and then select the slide you want to  
view.  
Press Menu (right softkey), and select Next or Previous to play animations.  
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Press Menu (right softkey), select Zoom In, and then select  
to zoom in or  
to  
zoom out. (To scroll within the current slide, tap and drag the slide. To return to the  
slide show, select .)  
Press Menu (right softkey), and select End Show.  
If a presentation is set up as a timed slide show, the slides advance  
automatically. Presentations pause during zooming.  
Tip  
Setting Presentation Playback Options  
1. Open the presentation for which you want to change the settings.  
2. Press Center  
and select Show Options.  
3. On the Orientation tab, select the orientation you want. (To select the orientation that  
best fits the screen on your smartphone, select Default.)  
4. Select the Playback tab, and check the Override playback options for all files box.  
5. Set any of the following options:  
Show without animation: Turn off builds and other animations.  
Show without slide transition: Turn off transition effects between slides.  
Use timings, if present: Enable the timings recorded with each slide in a  
presentation.  
Loop continuously: Advance to the first slide after playing the last slide in a  
presentation.  
Show without media: Turn off sound and other media effects.  
6. Press OK  
.
To turn the presentation into a continuously looping slide show, check both  
the Use timings, if present, and the Loop continuously boxes.  
Tip  
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Excel® Mobile  
With Microsoft® Excel® Mobile you can create and edit workbooks and templates on your  
Treo Pro smartphone. You can also edit workbooks and templates that you create on your  
computer. However, keep in mind that you may lose some of the information and formatting  
when you save the workbook on your smartphone.  
Tip  
To copy a file from your computer to your Treo Pro smartphone, open My  
Computer or Windows Explorer on your computer, copy the file into the  
Mobile Device folder, and then sync.  
Note the following formatting considerations:  
Alignment: Vertical text appears horizontal.  
Artistic borders: Appear as a single line.  
Cell patterns: Patterns applied to cells are removed.  
Fonts and font sizes: The original font is listed on your Treo Pro smartphone and is  
mapped to the closest font available. Original fonts reappear on your computer.  
Number formats: Microsoft® Excel® 97 conditional formatting is displayed in number  
format.  
Formulas and functions: Unsupported functions are removed, and only the returned value  
of the function appears. Formulas containing the following are also converted to values:  
More than 512 bytes  
An array or array argument, for example, =SUM({1;2;3;4}).  
External link references or an intersection range reference.  
References past row 16384 are replaced with #REF!.  
For simple calculations, use the Calculator (see “Calculator” on page 276).  
Tip  
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Protection settings: Most protection features are disabled but are not removed. You must  
remove the password protection in Microsoft® Office Excel® on your computer before  
editing the file on your smartphone. Rights-managed and password-protected files must  
be saved only in their original file format.  
Zoom settings: Worksheet-specific zoom settings are not retained. The zoom setting  
applies to the entire workbook.  
Worksheet names: Names that refer to other workbooks, arrays, array formulas, or  
intersection ranges are removed from the name list, causing those formulas to be  
resolved as “#NAME?” All hidden names are not hidden.  
AutoFilter Settings: AutoFilters that cause rows to be hidden are supported. Use the  
Unhide command to display hidden rows. Other AutoFilters are removed, but you can use  
the AutoFilter command in Excel Mobile to perform similar functions.  
Chart Formatting: All charts are saved as they appear in Excel Mobile. Unsupported chart  
types are changed to one of these supported types: Column, Bar, Line, Pie, Scatter, and  
Area. Background colors, grid lines, data labels, trend lines, shadows, 3D effects,  
secondary axes, and logarithmic scales are turned off.  
Hidden sheets. Hidden worksheets are displayed.  
Excel 2007 Binary workbooks. You cannot open XLSB workbooks.  
Legacy files. PXL and PXT files can be opened, but must be saved in XLS or XLT format.  
File conversions. You cannot save a file with an XLS or XLT extension as an XLSX or XLTX  
file, respectively, and vice versa.  
The following features are not supported in Excel Mobile and are removed or modified when  
you open a workbook on your Treo Pro smartphone:  
Dialog sheets and macro sheets.  
VBA modules.  
Text boxes.  
Drawing objects and pictures.  
Lists.  
Conditional formats and controls.  
Pivot table data (is converted to values).  
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Creating a Workbook  
1. Press Start  
and select Office Mobile.  
2. Select Excel Mobile  
.
3. If an empty workbook appears onscreen, go to step 4; if the workbook list appears  
onscreen, press New (left softkey).  
4. Highlight a cell where you want to enter text or other information.  
5. Enter the information in the cell, and then press Return  
.
6. Repeat steps 4 and 5 to enter the remaining information.  
7. Press OK  
to save the file.  
When you save a new workbook, it is automatically named BookX (where X  
is the next number in a sequence) and then placed in the workbook list.  
Tip  
To insert a symbol, place the insertion point where you want the symbol.  
Press Menu (right softkey) and select Insert > Symbol. Highlight the  
symbol you want to insert, and then select Insert.  
Creating a Workbook From a Template  
1. Go to the workbook list.  
2. Select the list in the upper-left corner, and then select More Folders > Templates.  
3. Open the template you want to use, and enter the information you want to include in the  
template.  
4. Press Menu (right softkey) and select File > Save As.  
5. Select Name and enter a new name for the workbook.  
6. Select the Folder list, and then select the folder where you want to save the workbook.  
7. Select the Type list, and select Excel 2007 Workbook.  
8. Select Save.  
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To create a new template from a workbook, open the workbook you want to  
save as a template. Press Menu (right softkey) and select File > Save As.  
Select Name and then enter a name for the template. Select the Folders list  
and select Templates. Select Type and select Excel 2007 Template. Press  
OK.  
Tip  
Viewing a Workbook  
1. Press Start  
and select Office Mobile.  
2. Select Excel Mobile  
.
3. In the workbook list, select the workbook you want to view.  
4. Press View (left softkey) and then select any of the following:  
Full Screen: View as much data as possible on the screen. To return to the normal  
view, select Restore in the upper-right corner.  
Zoom: Set the magnification level so that you can easily read the worksheet.  
Sheet: Switch to a different worksheet.  
Split: Divide the window into two scrollable areas. To move the split bar, tap and  
drag it. To remove the split bar, select View > Remove Split.  
Freeze Panes: Lock rows or columns so that they remain visible while you scroll.  
Highlight the cell at the juncture you want to lock before you select this command.  
To unlock the rows or columns, select View > Unfreeze Panes.  
Toolbar: Set whether the toolbar appears onscreen.  
Status Bar: Set whether the status bar appears onscreen.  
Show: Set whether headings and scroll bars appear onscreen.  
To jump to a cell or region, press Menu (right softkey) and select Edit > Go  
To. Select Cell reference or name and enter the target cell information or  
select Current region. Select OK.  
Tip  
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You can switch worksheets by selecting the sheet list at the bottom of the  
screen.  
Did you know?  
Calculating a Sum  
1. Press View (left softkey) and select Toolbar.  
2. Highlight the cell where you want to insert the sum.  
3. Select Sum  
4. Tap and drag the stylus across the cells you want to add.  
5. Press Return  
.
.
Entering a Formula  
1. Highlight the cell where you want to enter the formula.  
2. Enter an equal (=) sign followed by any values, cell references, name references,  
operators, and functions. Example: =(B4/25)+100=Revenue-Expenses  
3. Press Return  
.
Referring to a Cell or Range in a Formula  
1. Open the workbook where you want to refer to a cell or range in a formula.  
2. Begin entering a formula in a cell.  
3. Navigate to the cell you want to refer to in the formula. To refer to a range, tap and drag  
the stylus over the cells you want to include in the range.  
4. Finish entering the formula and press OK  
.
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To refer to a cell from another worksheet in your formula, enter the  
worksheet name followed by an exclamation point (!) and the cell, range, or  
name reference.  
Tip  
Example: =Sheet1!Earnings.  
To create a 3-D reference in your formula, specify two or more sheets in a  
workbook. Use a colon between the first and last worksheet names.  
Example: =SUM(Sheet2:Sheet6!$A$2:$C$5)  
Inserting a Function  
1. Highlight the cell where you want to insert the function.  
2. Press Menu (right softkey) and select Insert > Function.  
3. Select the Category list, and then select the type of function  
you want to insert.  
4. Select the Function list, and then select the specific function  
you want to insert.  
5. Select OK.  
To enter symbols that are not on the keyboard, such as the = sign, press Alt  
and select the symbol from the list.  
Did you know?  
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Entering a Sequence Automatically  
1. Highlight both the cells containing the information you want  
to automate and the adjacent destination cells.  
2. Press Menu (right softkey) and select Edit > Fill.  
3. Select the Direction list, and then select the direction you  
want to populate.  
4. Select the Fill type list, and then select Series.  
5. Select the Series type list, and then select the type of series  
you want. If you select Date or Number, enter a Step value  
increment.  
6. Select OK.  
Select Autofill as the series type to quickly fill cells with repetitive data such  
Tip  
as numbers or repeated text. Autofill takes the content of the first cell in the  
highlighted row or column and copies it down or across the rest of the  
selection.  
Adding Cells, Rows, and Columns  
1. Open the workbook you want to add to.  
2. Highlight the area where you want to insert elements.  
3. Press Menu (right softkey) and select Insert > Cells.  
4. Select how you want to insert the elements:  
Shift cells right: Insert a new cell. The highlighted cell and all cells on the right move  
one column to the right.  
Shift cells down: Insert a new cell. The highlighted cell and all cells below it move  
down.  
Entire row: Insert a new row. The entire row in which the highlighted cell is located  
and all rows below it move down.  
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Entire column: Insert a new column. The entire column in which the highlighted  
cells are located and all columns to the right move one column to the right.  
5. Select OK.  
To add a new worksheet, press Menu (right softkey) and select Format >  
Modify Sheets. Select Insert, enter a name for the worksheet, and then  
press OK. To change the order of the worksheets, highlight a worksheet  
you want to move, and then select Move Up or Move Down. Press OK.  
Tip  
Formatting Cells  
1. Open the workbook you want to format.  
2. Highlight the cells you want to format.  
To name the highlighted cell or range of cells, press Menu (right softkey)  
and select Insert > Define Name. Enter the name and select Add. Press  
Tip  
OK.  
3. Press Menu (right softkey) and select Format > Cells.  
4. Select any of the following:  
Size: Set the row height and column width.  
Number: Set the format for the numbers in the cells.  
Align: Set whether text wraps within the highlighted cells, and set the horizontal and  
vertical alignment position.  
Font: Set the typeface, color, size, and style attributes.  
Borders: Turn borders on and off for various cell edges, and set the border and  
background colors.  
5. Press OK  
.
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Formatting Rows and Columns  
1. Open the workbook you want to format.  
2. Highlight the rows or columns you want to format.  
3. Press Menu (right softkey) and then select Format > Row or Format > Column.  
4. Select any of the following:  
AutoFit: Adjust the size of the highlighted rows or columns to their contents.  
Hide: Hide the highlighted rows or columns.  
Unhide: Display hidden rows or columns in the highlighted area.  
You can adjust the column or row size by tapping and dragging the right  
edge of the column header or the bottom edge of the row header. To  
automatically fit rows and columns to their contents, double-tap the lower  
edge of the row heading or the right edge of the column heading.  
Did you know?  
Renaming a Worksheet  
1. Open the workbook containing the worksheet you want to rename.  
2. Press Menu (right softkey) and select Format > Modify Sheets.  
3. In the Sheets list, highlight the worksheet you want to rename.  
4. Select Rename, enter a new name for the worksheet, and then press OK  
twice.  
Sorting Information in a Worksheet  
1. Highlight the cells you want to sort.  
2. Press Menu (right softkey) and select Tools > Sort.  
3. Select the Sort by list, and then select the primary sort column.  
4. Check or uncheck the Ascending box to indicate whether you want to sort in ascending  
or descending order.  
5. (Optional) Select the Then by lists, and then select second- and third-level sorting  
options.  
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6. Check or uncheck the Exclude header row from sort box to indicate if you want to sort  
the header row.  
7. Select OK.  
Filtering Information in a Worksheet  
1. Highlight the cells that contain the information you want to filter.  
2. Press Menu (right softkey) and select Tools > AutoFilter. (A list appears at the top of  
each related column.)  
3. Select one of the new lists, and then select a filter. (This hides all rows that do not  
include the selected filter.)  
4. (Optional) Select the other lists, and then select other filters.  
To display all rows again, select the filter list and then select All. To turn off  
filtering, press Menu (right softkey) and select Tools > AutoFilter again.  
Tip  
You can also create custom filters where you specify comparisons. Select  
the filter list, and then select Custom.  
Did you know?  
Creating a Chart  
1. Open the workbook you want to create a chart from.  
2. Highlight the cells you want to include in the chart.  
3. Press Menu (right softkey) and select Insert > Chart.  
4. Select the type of chart, and then press Next (right softkey).  
5. Confirm the data range you want to chart, and then press Next (right softkey).  
6. Select the data layout, and then press Next (right softkey).  
7. Check the boxes to indicate whether the first row and column of the data range  
represent labels.  
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8. Select whether you want the chart to appear as a separate worksheet within the current  
workbook, or as part of the current worksheet.  
9. Press Finish (right softkey).  
Formatting or Changing a Chart  
1. Open the workbook that contains the chart you want to format.  
2. Open the chart.  
3. Press Menu (right softkey) and select Format > Chart.  
4. Select any of the following:  
Titles: Set the title of the chart and the headings, whether a legend appears, and the  
placement of the legend.  
Scale: Set the minimum and maximum scales for charts with an x or y axis.  
Type: Set the chart style. You can use this setting to convert your chart to a different  
format.  
Series: Add, modify, format, or delete related data points without affecting the  
information in your worksheet.  
5. Press OK  
.
Finding or Replacing Information in a Workbook  
1. Open the workbook containing the information you want to find.  
2. Press Menu (right softkey) and select Edit > Find/Replace.  
3. Select Find what and enter the information you want to find.  
4. (Optional) Check the Match case box to find text that matches the capitalization in any  
text you entered.  
5. (Optional) Check the Match entire cells box to find only full words that match any text  
you entered.  
6. Select Find to locate the first instance of the information you entered, or select Replace  
and enter the replacement information.  
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7. Select Next to find the next instance of the information, or select Replace to replace it.  
(To replace all instances of the information, select Replace All.)  
8. When you see a message indicating that the search is done, press OK  
.
Organizing Your Workbooks  
You can rename your workbooks and move them to another folder and between your  
Treo Pro smartphone and an expansion (storage) card.  
1. Go to the workbook list.  
2. Highlight a file.  
3. Press Menu (right softkey) and select Rename/Move.  
4. Select Name and then enter a new name for the workbook.  
5. Select the Folder list, and then select the folder you want to move the workbook to.  
6. Select the Location list, and then select Main memory or Storage card.  
7. Press OK  
.
8. Select the list in the upper-left corner, and then select the folder you want to view.  
9. Select the list in the upper-right corner, and then select the sort method.  
When you go to a folder, you can easily search your documents by sorting  
by type.  
Tip  
Deleting Cells, Rows, and Columns  
1. Open the workbook containing the elements you want to delete.  
2. Highlight the area you want to delete.  
3. Press Menu (right softkey) and select Edit > Delete Cells.  
4. Select how you want to remove the elements:  
Shift cells left: Delete the highlighted cells and moves all cells on the right one  
column to the left.  
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Shift cells up: Delete the highlighted cells and moves all cells below them up.  
Entire row: Delete the entire row in which the highlighted cells are located, and  
moves all rows below it up.  
Entire column: Delete the entire column in which the highlighted cells are located,  
and moves all columns on the right one column to the left.  
5. Press OK  
.
Excel Mobile adjusts formulas to reflect the new cell locations. However, a  
formula that refers to a deleted cell displays the #REF! error value.  
Did you know?  
To delete a workbook, go to the workbook list and highlight the workbook  
you want to delete. Press Menu (right softkey) and select Delete. Select Yes  
to confirm.  
Tip  
To delete a worksheet, open the workbook that contains the worksheet you  
want to delete. Press Menu (right softkey) and select Format > Modify  
Sheets. Highlight the worksheet you want to delete, and then select Delete.  
Select Yes to confirm the deletion, and then press OK.  
Customizing Excel Mobile  
1. Go to the workbook list.  
2. Press Menu (right softkey) and select Options.  
3. Set any of the following options:  
Template for new workbook: Set the default template for new workbooks.  
Save new workbooks to: Set where new workbooks are stored.  
Files to display in list view: Set which types of files appear in the workbook list.  
4. Press OK  
.
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OneNote® Mobile  
OneNote® Mobile lets you create digital notes that contain text, pictures, and audio and video.  
You can then synchronize these notes with Microsoft Office OneNote 2007 on your computer.  
During synchronization, all the notes you create on your Treo Pro smartphone are copied to a  
notebook called OneNote Mobile on your computer; you can then drag your notes to other  
locations on your computer. You can use OneNote Mobile to do any of the following:  
Take pictures of business cards and then insert them into OneNote.  
Take pictures of flip charts and whiteboards in conference rooms and then insert them  
into OneNote.  
Enter text and insert voice recordings (for example, reminders of important events, ideas  
for projects, price comparisons, recommendations, blog ideas, and so on) and  
synchronize them with your notes.  
Prepare meeting or travel information in OneNote on your computer and then transfer it to  
your smartphone so you can access the information on the road.  
Creating a New Note  
Just like in Office OneNote 2007 on your computer, OneNote Mobile continuously saves your  
note as you create, edit, and close a note.  
1. Press Start  
and select Office Mobile.  
2. Select OneNote Mobile  
3. Press New (left softkey).  
4. Enter your note text.  
.
5. (Optional) Do any of the following:  
Format text: Place the cursor in the middle of the word that you want to format,  
press Menu (right softkey), select Format, and select a style. To clear all formatting  
for the selected text, press Menu (right softkey), and select Format > Clear All.  
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Create a numbered list: Place the cursor where you want the list to begin, press  
Menu (right softkey), and select List > Numbered. To clear the numbered list  
formatting, place the cursor on any list item, press Menu (right softkey), and select  
List > Clear.  
Create a bulleted list: Place the cursor where you want the list to begin, press Menu  
(right softkey), and select List > Bulleted. To clear the bulleted list formatting, place  
the cursor on any list item, press Menu (right softkey), and select List > Clear.  
Create a hyperlink: Enter the Web site address for which you want to create the  
hyperlink. For example, to create a hyperlink to the Microsoft Web site, type  
http://www.microsoft.com.  
Insert a new picture: Press Menu (right softkey), select Take Picture, press Center  
to take the picture, and then press OK  
to insert it into your note.  
Insert an existing picture: Press Menu (right softkey), select Insert Picture, and then  
select the picture to insert it into your note.  
Insert a voice note: Press Menu (right softkey), select Insert Recording, and then  
select Record  
to begin recording. After you finish recording, select Stop  
.
6. Press Done (left softkey). (The first line of text in the note becomes the note name. You  
can rename the note later.)  
While taking notes, you can undo a mistake by pressing Menu (right  
softkey) and selecting Undo.  
Tip  
Viewing or Editing an Existing Note  
1. Press Start  
2. Select OneNote Mobile  
3. In the OneNote Mobile list, select the note that you want to open.  
and select Office Mobile.  
.
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4. Do any of the following:  
Open a hyperlink: Place the cursor anywhere in the link, and then press Center  
.
View picture detail: Highlight the picture, press Center  
, press Menu (right  
softkey), and then select Zoom In. To zoom in further, press Menu (right softkey) and  
select Zoom In again. Use the 5-way to view different parts of the picture. To zoom  
out, press Menu (right softkey) and select Zoom Out; you can also select Actual Size  
or Fit to Screen. To close the picture, press OK  
.
Play a voice note: Highlight the voice note and press Center  
note, press OK  
. To close the voice  
5. Press Done (left softkey) to close the note.  
Renaming a Note  
1. In the OneNote Mobile list, select the note that you want to rename.  
2. Press Menu (right softkey) and then select Rename.  
3. Enter the new name.  
4. Press Done (left softkey) to accept the new name.  
Sorting your Notes  
1. From the OneNote Mobile list, press Menu (right softkey), and then select Options.  
2. Select the method you want to use to sort your notes: Name or Date modified.  
3. Press Done (left softkey) to sort your notes.  
Deleting a Note  
1. In the OneNote Mobile list, select the note that you want to delete.  
2. Press Menu (right softkey) and then select Delete.  
3. Select Yes to confirm the deletion.  
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Adobe® Reader® LE  
Adobe® Reader® LE lets you view PDF files whether they are saved to your device, attached to  
email messages, stored on an expansion card (sold separately) inserted into your device’s  
expansion card slot, or downloaded from the Web. You can customize the document display.  
You can use the Files sync folder to transfer PDF files between your  
computer and your Treo Pro smartphone. The process is the same as  
Did you know?  
transferring Microsoft Office files. See “Synchronizing Microsoft® Office and  
Viewing a File  
Adobe Reader LE supports password-protected PDF files with up to 128-bit encryption. When  
you open a password-protected PDF file, you must enter the password to open the file.  
1. Press Start  
2. Select Adobe Reader  
3. Navigate to and select the file you want to open.  
and select Programs.  
.
To open additional files, press Menu (right softkey) and select Open. Select  
the file you want from the list, or select Browse to navigate to and select the  
Tip  
file.  
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4. Press Down  
mode) or scroll the continuous display down (in Continuous  
mode). Press Up to scroll to the preceding page or scroll  
to scroll to the next page (in Single Page  
the continuous display up.  
5. Tap any of the following to change the view and move  
around within the PDF file:  
Fit the full width of the page on the screen.  
Fit the whole page on the screen.  
Move to the next page.  
Move to the previous page.  
Jump to the first page of the file.  
Jump to the last page of the file.  
Search for a word in the document.  
Zoom out.  
Zoom in.  
6. To open another file, press Menu (right softkey) and select  
Open. Select a recently opened file, or select Browse and  
navigate to the file you want.  
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To go to a specific page, press Tools (left softkey) and select Go To.  
Tip  
If the file was created with bookmarks, Adobe Reader LE displays the  
bookmarks pane on the left side of the screen. Select a heading in the  
bookmarks pane to jump to that section.  
To view detailed information about the file you are viewing, press Menu  
(right softkey) and select Details.  
Changing Display Options  
You can change the display size, the scroll option, and more.  
1. Press Tools (left softkey), select View, and then select any of the following:  
Rotate Right/Left: Rotates the page in the selected direction.  
Single Page: Displays the pages so that when you use Up  
the file, the display jumps a page at a time.  
or Down  
to scroll  
to scroll  
Continuous: Displays the pages so that when you use Up  
or Down  
the file, the display scrolls continuously up or down without jumping.  
2. Press Tools (left softkey), select Zoom, and then select one of the following options:  
In: Increases the file display size to enlarge font and image size.  
Out: Decreases the file display size to fit more of the file on the screen.  
To %: Specifies a specific zoom level for the display.  
Fit screen: Sizes the display so an entire page fits on the screen from top to bottom.  
Fit width: Sizes the display so that the width of the page fills the display from side to  
side.  
Finding Text in a File  
1. With the file open, tap the Find  
icon, or press Tools (left softkey) and select Find >  
Text.  
2. Enter the text you want to find.  
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3. (Optional) Check the Match case box to find text that matches the capitalization in the  
text you entered.  
4. (Optional) Check the Whole word box to find only full words that match the text you  
entered.  
5. (Optional) Check the Backwards box to search the file backwards.  
6. Press Find (left softkey).  
7. To find the next occurrence of the text, press Tools (left softkey) and select Find > Next.  
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Section 6  
Your Information and Settings  
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Section 6A  
Managing Files and Applications  
In This Section  
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Finding Information  
You can find information quickly with the built-in search features on your Treo™ Pro  
smartphone by Palm:  
Lookup: Find and dial your contacts by contact name, company name, or phone number.  
page 78 for details.)  
Search: Look through the text in all the applications on your smartphone.  
File Explorer: Browse through the files and folders on your smartphone or on an  
expansion card.  
Global Address Lookup: Look up names in your online corporate address list.  
Live Search: Start a Web search directly from your Today screen. (See “Searching the  
Using Search  
Search for files and other items stored in the My Documents folder on your smartphone or on  
an expansion card. You can search by file name or by words located in the item. For example,  
you can search for words within notes, appointments, contacts, and tasks.  
1. Press Start  
and select Programs.  
2. Select Search  
.
3. Select Search for, and then enter the file name, word, or  
other information you want to find.  
4. Select the Type list, and then select the kind of information  
you want to find.  
5. Press Search (left softkey).  
6. Use the 5-way to select and view an item from the results.  
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To find an item you’ve looked for before, select the Search for list and then  
select the item in the list.  
Tip  
You can also open the Search screen by pressing Option + Shift.  
Exploring Files and Folders  
You can use File Explorer to browse the contents of folders on your Treo Pro smartphone or  
an expansion card (sold separately). The root folder on your smartphone is named My Device.  
My Device is similar to My Computer (Windows XP) or Computer (Windows Vista®) on your  
computer.  
1
2
1
2
Show List  
Sort by List  
1. Press Option  
+ Start  
to open File Explorer.  
2. Tap the list in the upper-left corner, and then select the folder you want to explore.  
You can sort the contents of a folder by name, date, size, or type. Select the  
list in the upper-right corner, and then select the sort method.  
Did you know?  
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3. Do any of the following:  
To open an item, select it.  
To decompress a ZIP file, tap it.  
To compress files, you must use a compression program, such as WinZip,  
on your computer. You cannot compress files on your Treo Pro smartphone.  
Note  
To quickly delete, rename, beam, or email an item, highlight the item, press and  
hold Center  
to open the shortcut menu, and then select the appropriate  
command.  
Do not delete any files that you cannot identify. These files may be required  
for your Treo Pro smartphone to function properly.  
Important  
To move or copy a file to another folder, highlight the item, press and hold  
Center to open the shortcut menu, and then select Cut or Copy. Open the  
destination folder, press and hold Center  
to open the shortcut menu, and then  
select Paste.  
To highlight multiple items, tap and drag the stylus.  
4. Press OK  
.
Installing Applications  
Your Treo Pro smartphone comes with several built-in and ready-to-use applications. You can  
also install other third-party applications that are compatible with devices running Microsoft®  
Windows Mobile® 6.1 Professional edition, such as business software, games, and more.  
Applications you download to your computer are likely to be in a compressed format, such as  
ZIP. If the file is compressed, you need to decompress the file before you install the  
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application on your device. You can decompress the file on your Treo Pro smartphone in File  
Explorer or on your computer in a decompression program, such as WinZip.  
You can also send the file to yourself as an email attachment and then open  
the email message on your Treo Pro smartphone, and tap the attachment to  
automatically decompress the file.  
Did you know?  
The following instructions tell you how to install basic files onto your Treo Pro smartphone.  
Some software uses an installer or wizard to guide you through the process. For details,  
consult the documentation that came with the software.  
If an application does not have a Microsoft Mobile to Market certificate, a  
message appears, indicating that the application is untrusted. If this occurs,  
you can indicate whether you want to continue the installation.  
Tip  
Be sure to select and install applications that are compatible with Windows  
Mobile 6.1 Professional. Applications that are designed for other versions of  
Windows Mobile may not be compatible with your Treo Pro smartphone.  
Purchasing Applications From the Sprint Mobile Software Store  
You can use Software Store to purchase and install applications directly from the Sprint  
Mobile Software Store Web site onto your Treo Pro smartphone.  
1. Make sure that your phone is on (see “Turning Your Phone On and Off” on page 34).  
2. Press Start  
and select Programs.  
3. Select Software Store  
.
4. Select a category link.  
5. Select the Buy Now link below the item you want to purchase.  
6. Follow the onscreen prompts to complete the transaction.  
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Installing Applications From Other Web Sites on the Internet  
You can use Internet Explorer® Mobile to install Windows Mobile applications in the CAB file  
format directly from the Internet. For files in the ZIP file format, you must unzip the files in File  
Explorer before you install them. For files in any format other than CAB or ZIP, you must first  
download the files to your computer and then install them to your Treo Pro smartphone by  
synchronizing.  
1. Make sure that your phone is on (see “Turning Your Phone On and Off” on page 34).  
2. Press End  
to go to the Today screen, and press Internet Explorer (right softkey).  
3. Go to the page that contains the link to the application you want to download.  
4. Press Left or Right to highlight the link to the file, and then press Center  
to start  
the download process.  
5. If prompted, select the folder where you want to store the file.  
6. When the download is complete, press Start  
and select File Explorer.  
7. Go to the folder you selected in step 5.  
8. Select the file you downloaded to start the installation program.  
Installing Applications From Your Computer  
There are many applications available for your Treo Pro smartphone. To get started, check out  
the selection at palm.com/support.  
To install an application from your computer, you must first install the  
desktop sync software on your computer (see “Setting Up Your Computer  
Before You  
Begin  
1. On your computer, open My Computer or Windows Explorer (Windows XP) or Computer  
(Windows Vista).  
2. Copy the application file(s) into the  
Mobile Device folder.  
3. Connect your smartphone to your computer to synchronize and install the application(s)  
on your device.  
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Installing Applications Onto an Expansion Card  
1. Insert the expansion card into the expansion card slot on your smartphone (see  
2. Connect your smartphone to your computer.  
3. On your computer, open the ActiveSync® window (Windows XP) or Windows Mobile  
Device Center (Windows Vista).  
4. Click Explore  
.
5. Double-click My Windows Mobile-Based Device  
to open the Mobile Device folder.  
6. Copy the application file(s) into the Storage Card folder inside the Mobile Device folder.  
Getting Help With Third-Party Applications  
If you encounter a problem, such as an error message, with a third-party application, contact  
the application’s author or vendor. For general troubleshooting of third-party applications, see  
Make sure that the third-party application supports 320 x 320 screen resolution. Some older  
applications have screen-size limitations. Third-party applications should also be written for  
Windows Mobile version 6.1 or later. Programs written for earlier versions may not support  
5-way navigation or softkeys and can have performance problems.  
Before purchasing a third-party program, try the free version (if available) to  
make sure the program works properly with Windows Mobile 6.1 and your  
Treo Pro smartphone.  
Tip  
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Removing Applications  
To free up storage space on your smartphone, you can remove  
applications that you no longer use. You can remove only  
applications, patches, and extensions that you install; you cannot  
remove the built-in applications that reside in the  
Read-Only-Memory (ROM) portion of your device.  
1. Press Start  
2. Select the System tab, and then select Remove  
Programs  
and select Settings.  
.
3. Highlight the application that you want to remove.  
4. Select Remove.  
5. Select Yes to confirm the deletion.  
Tip  
Some applications are factory-installed on your Treo Pro smartphone and  
cannot be deleted. These are not included on the Remove Programs list.  
Sharing Information  
Your Treo Pro smartphone comes equipped with a variety of options for sharing information,  
so that you can choose the quickest, most convenient way to send your information or to  
receive information from another device.  
In many applications, you can send a file or an entry by email or beaming. Open the  
application to the file or entry list and highlight the item you want to send. Press Menu  
(right softkey) and select the Send or Beam option.  
In the Messaging application, you can insert a picture or attach a note or other file to an  
email. You can also receive pictures and attachments (see “Sending and Receiving Email  
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You can attach a picture, video, or sound file to a multimedia message (see “Creating and  
You can synchronize to share info between your device and your computer or between  
your device and Microsoft Exchange Server 2003 or 2007 (see “Synchronizing  
If you are near someone, you can beam files and applications between your device and  
your neighbor’s device using the IR port or Bluetooth® wireless technology (see “Beaming  
You can also store files on an expansion card and share the expansion card (see the next  
Using Expansion Cards  
The expansion card slot on your Treo Pro smartphone enables you to add microSDTM cards to  
extend the storage capacity of your device. (Expansion cards are sold separately.) For  
example, expansion cards can store the following, and more:  
Documents (Microsoft Office, text, and PDF).  
Email attachments.  
Pictures.  
Videos.  
Audio and music files.  
Games.  
Applications.  
We recommend that you purchase preformatted expansion cards. To format  
a card on your own, you may need to connect a card reader (sold  
separately) to your computer.  
Tip  
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Inserting and Removing Expansion Cards  
1. Remove the back panel (see “Removing the Back Panel” on page 25).  
2. Insert the card with the label facing up and the notch pointing toward the Wi-Fi button.  
Tip  
Your Treo Pro smartphone has a push-push mechanism: push in gently to  
insert a card; push in gently to remove it.  
3. Push the card into the slot until you feel the card click into place. To remove a card, push  
the card in to release it.  
1
2
1
2
Notch  
Wi-Fi Button  
4. Slide the back panel back into place.  
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Opening Applications on an Expansion Card  
After you insert an expansion card into the expansion card slot, you can open any of the  
applications stored on the expansion card.  
1. Insert the expansion card into the expansion card slot.  
2. Press Option  
+ Start  
to open File Explorer.  
3. Select the list in the upper-left corner, and then select Storage Card.  
4. Select the application you want to open.  
Tip  
To run an application on an expansion card, your Treo Pro smartphone must  
have enough free space in the internal memory.  
Saving Files to an Expansion Card  
You can save space on your smartphone by saving files to an expansion card. For example,  
when you create new Word Mobile documents, notes, Excel® Mobile workbooks, pictures,  
videos, and audio files, you can save them directly to an expansion card. (Some applications  
may not support this feature.)  
1. Insert an expansion card into the expansion card slot.  
2. Open the application that contains the information you want to save.  
3. Press Menu (right softkey) and select Options or Tools (depending on the application).  
4. Select the Save to list, and then select Storage Card.  
5. Press OK  
.
If you don’t see the Save to list on the Options screen, look on the other  
tabs (if present). If you still can’t find a Save to list, the application may not  
support this feature.  
Tip  
You can create folders on your expansion card so that it’s easy to find your  
files when you need them.  
Did you know?  
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Moving Information Between Your Treo™ Pro Smartphone by Palm and  
an Expansion Card  
1. Insert an expansion card into the expansion card slot.  
2. Open the application that contains the information you want to move.  
3. Go to the list view and highlight the item(s) you want to move.  
4. Press Menu (right softkey) and select Rename/Move.  
5. Select the Location list, and then select where you want to move the information:  
Storage Card or Main Memory.  
6. Press OK  
.
Copying or Moving Applications and Files Between Your Treo Pro Smartphone  
and an Expansion Card  
1. Insert the expansion card into the expansion card slot.  
2. Press Option  
+ Start  
to open File Explorer.  
3. Select the file or application that you want to copy or move (see “Exploring Files and  
4. Press Menu (right softkey) and select Edit > Copy or Edit > Cut.  
5. Go to the folder where you want to place the selected item.  
6. Press Menu (right softkey) and select Edit > Paste.  
7. Press OK  
.
Your applications are usually located in the My Device/Program Files folder.  
Tip  
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Viewing Available Expansion Card Memory  
You can view how much space is available on the expansion card that is currently in the  
expansion card slot.  
1. Insert the expansion card into the expansion card slot.  
2. Press Start  
and select Settings.  
3. Select the System tab, and then select Memory  
4. Select the Storage Card tab.  
.
5. After you finish viewing the information, press OK  
.
Exploring Files on an Expansion Card  
1. Insert the expansion card into the expansion card slot.  
2. Press Option + Start to open File Explorer.  
3. Tap the list in the upper-left corner, and then select Storage Card.  
4. Select the folder or files you want to view.  
5. After you finish viewing the information, press OK  
.
Renaming Files on an Expansion Card  
If you change the contents of an expansion card, you may at some point want to rename the  
files or folders to better match their contents.  
1. Insert the expansion card into the expansion card slot.  
2. Press Option  
+ Start  
to open File Explorer.  
3. Tap the list in the upper-left corner, and then select Storage Card.  
4. Highlight the file or folder you want to rename.  
5. Press Menu (right softkey) and select Rename.  
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6. Enter the new name, and then press Center  
.
7. Press OK  
.
Before copying information to or renaming the files or folders on an  
expansion card, make sure the card is not write-protected. For details, see  
the instructions that came with your card.  
Tip  
Encrypting an Expansion Card  
When you encrypt an expansion card, the info on the card can be read only by your Treo Pro  
smartphone—so no one can see what’s on the card if it is lost or stolen.  
1. Insert the expansion card into the expansion card slot.  
2. Press Start  
and select Settings.  
3. Select the System tab, and then select Encryption  
.
4. Check the Encrypt files placed on storage cards box.  
5. Press OK  
.
If your organization enforces an encryption policy, you can see that the box  
is checked but you cannot uncheck it.  
Note  
Accessing Information on a Remote Computer  
Remote Desktop Mobile is a technology that allows you to use your device to connect to a  
remote computer in a different location. For example, you can connect to your work computer  
and have access to all of your applications, files, and network resources as though you were  
in front of your computer at work. You can leave applications running at work and then see  
your work computer’s desktop displayed on your device, with the same applications running.  
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The remote computer must be set up for remote control. Ask the remote  
computer administrator for your computer user name, password, and  
domain if you don’t know them.  
Before You  
Begin  
Accessing a Remote Computer  
1. Press Start  
and select Programs.  
2. Select Remote Desktop Mobile  
.
3. Enter the name of the computer you want to access. (If you are accessing a computer  
you’ve already entered, select the computer name from the list.)  
4. Enter the user name, password, and domain you use to access the remote computer.  
5. Press OK  
.
Customizing Remote Desktop Mobile  
1. Press Start  
and select Programs.  
2. Select Remote Desktop Mobile  
.
3. Press Menu (right softkey) and select Options.  
4. On the Display tab, select any of the following options:  
Colors: Set how to display colors from the remote computer on your device screen.  
Full screen: Set whether you want the remote computer display to take up your  
entire device screen.  
Fit remote desktop to screen: Set whether you want to resize the remote computer  
display so that the entire display fits on your device screen.  
5. Select the Resources tab, and then select one or both of the following options:  
Device storage: Set whether to map your device’s storage memory to the remote  
computer.  
Remote desktop sound: Set whether sounds from the remote computer are muted  
completely, played on the remote computer, or played on your device.  
6. Press OK  
.
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Section 6B  
Synchronizing Information  
In This Section  
When you synchronize, the information you enter on your Treo™ Pro smartphone by Palm,  
your computer, or your corporate server is automatically updated in the other location. There’s  
no need to enter the information twice. This is true whether you sync with your computer  
using desktop synchronization software (see “Setting Up Your Computer for Synchronization”  
on page 44) or you sync wirelessly with your company’s Exchange server (see “Setting Up  
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Setting Up Wireless Synchronization  
If your company uses Microsoft Exchange Server 2007 or Exchange Server 2003 upgraded  
to Service Pack 2, you may be able to take advantage of Microsoft Direct Push technology.  
Direct Push technology is a two-way wireless delivery method that keeps your Microsoft®  
Outlook® information up-to-date by providing efficient communication between the server and  
your Treo Pro smartphone. You may also have access to other features such as Global  
Address List; Tasks Over The Air (OTA); and IP-based push updating of Calendar, Tasks, and  
Inbox.  
Because your desktop copy of Outlook also syncs with the server, whatever  
syncs to the server from your Treo Pro smartphone also shows up in  
Outlook; and whatever you enter or change in Outlook on your computer  
syncs to the server and then shows up on your smartphone.  
Did you know?  
If you installed ActiveSync desktop software on a Windows XP computer,  
you may have already set up your Treo Pro smartphone to synchronize  
wirelessly with the server. To check, on your smartphone, press Start, select  
Programs, and then select ActiveSync. Press Menu (right softkey). If  
Configure Server appears instead of Add Server Source, wireless sync is  
already set up, and you can skip this procedure.  
Before You  
Begin  
1. Work with your system administrator to gather the following information for your  
Exchange Server account:  
Mail server address and domain name.  
The user name and password you use to access your corporate mail server.  
Security connection: Does your server use an encrypted (SSL) connection?  
2. Press Start  
3. Select ActiveSync  
4. Press Menu (right softkey) and select Add Server Source.  
and select Programs.  
.
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5. Enter the email address that you want to set up.  
6. Uncheck the box to detect the Exchange server settings, and then press Next (right  
softkey).  
7. If prompted, enter the Server address and check the box if the server requires SSL  
encryption, and then press Next (right softkey).  
8. Enter the user name and password that you use to access your corporate mail server,  
and enter the Exchange server domain.  
The Exchange Server settings are case-sensitive. Be sure to enter  
uppercase and lowercase letters properly. Be especially careful when  
entering the password, because it does not appear on the screen as you  
Tip  
9. Ask your system administrator if it is OK to store your corporate email password on your  
smartphone, and then do either of the following:  
If it is OK, check the Save password box and press Next (right softkey).  
If it is not OK, do not check the Save password box, and press Next (right softkey).  
page 335 for details.)  
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333  
10. Check the boxes for the types of information you want  
to sync with the Exchange server.  
11. (Optional) Highlight an item and select Settings to change  
the synchronization settings for that type of information.  
(Settings are not available for all items.)  
12. (Optional) Press Menu (right softkey) and select Advanced  
to set the rules for fixing sync conflicts.  
13. Press Finish (left softkey). (Synchronization with  
your Exchange server begins automatically and onscreen  
messages indicate sync progress.)  
To automatically download more of an incoming email message than the  
Tip  
default setting, select E-mail in step 10, select Settings, and select a higher  
number from the Download size limit list. If you don’t increase this setting,  
you can manually download the rest of the message at your convenience.  
Setting the Synchronization Schedule  
You can set a synchronization schedule in either of the following situations:  
If you use Microsoft Exchange Server 2007, or Microsoft Exchange Server 2003 upgraded to  
Service Pack 2: By default, wireless sync takes place anytime info is updated on either your  
device or the server using Microsoft Direct Push. To save battery life, however, you can set  
synchronization to take place at intervals that you specify.  
If you use Microsoft Exchange Server 2003 that is not upgraded to Service Pack 2: By  
default, wireless sync does not take place automatically. Set a synchronization schedule to  
have synchronization take place either anytime info is updated on your device or the server,  
or at certain intervals.  
1. Press Start  
2. Select ActiveSync  
3. Press Menu (right softkey) and select Schedule.  
and select Programs.  
.
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4. Set any of the following options:  
Peak times: Set the frequency for high-traffic time  
periods, such as when you are at work or when email  
volume is high.  
Off-peak times: Set the frequency for low-traffic time  
periods, such as late at night.  
Use above settings when roaming: Set the frequency  
while you are roaming outside the Sprint network. You  
should keep this box checked to ensure that wireless  
sync works properly.  
Send/receive when I click Send: Set whether items are  
sent as soon as you select Send in the Messaging  
application, or whether they are held until the next  
synchronization.  
5. (Optional) To customize your high-traffic periods, select  
the peak times link at the bottom of the screen and adjust  
the days and times. (For example, if you work Thursday  
through Tuesday, you can select those days as your peak  
times instead of Monday through Friday.)  
6. Press OK  
.
Initiating a Wireless Sync Manually  
If you want to control exactly when a wireless sync takes place, or if it is not OK to store your  
corporate email password on your Treo Pro smartphone, you can initiate sync manually.  
1. To set up manual sync, follow the preceding procedure, “Setting the Synchronization  
Schedule” on page 334. In the Peak times and Off-peak times lists, select Manually.  
2. To initiate a manual sync, press Start  
3. Select ActiveSync  
and select Programs.  
.
4. Press Sync (left softkey).  
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Other Ways to Synchronize  
Synchronizing Over a Bluetooth® Wireless Technology Connection  
If your computer is equipped with Bluetooth® wireless technology, you can use a Bluetooth  
connection to synchronize your computer and Treo Pro smartphone.  
Make sure your computer is set up for synchronization (see “Setting Up  
Before You  
Begin  
1. Do one of the following:  
Windows XP: On your computer, right-click the ActiveSync  
icon in the taskbar in  
the lower-right corner of the screen, and select Connection Settings.  
Windows Vista®: Click Start > All Programs > Windows Mobile Device Center. Select  
Connect without setting up your device, and then select Connection settings.  
2. Check the Allow connections to one of the following box, and then select the Bluetooth  
COM port you set up on your computer.  
3. On your smartphone, press Start  
4. Select the Connections tab, and then select Bluetooth  
5. Select the Mode tab and check the Turn on Bluetooth box.  
6. Press Start and select Programs.  
7. Select ActiveSync  
and select Settings.  
.
.
8. Press Menu (right softkey) and select Connect via Bluetooth.  
9. If this is the first time you’re making a Bluetooth connection to this computer, follow the  
onscreen prompts to set up a Bluetooth partnership with this computer. (See  
“Connecting to Devices With Bluetooth® Wireless Technology” on page 214 for more  
information on partnerships.)  
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10. Select Sync.  
11. When synchronization is complete, press Menu (right softkey) and select Disconnect  
Bluetooth.  
Synchronizing Over an Infrared Connection  
If your computer has an IR (infrared) port, you can synchronize with your computer wirelessly  
using the IR port on your smartphone.  
1. Turn on the IR feature on your Treo Pro smartphone (see “Beaming Information” on  
2. Set up your computer to receive infrared beams. See Windows Help on your computer  
for details.  
3. On your smartphone, press Start  
4. Select ActiveSync  
and select Programs.  
.
5. Press Menu (right softkey) and select Connect via IR.  
6. Point the IR port on your smartphone directly at your computer’s IR port.  
Synchronizing With Multiple Computers  
You can set up your Treo Pro smartphone to synchronize with up to two computers as well as  
with Exchange Server 2007 or Exchange Server 2003 upgraded to Service Pack 2. When  
synchronizing with multiple computers, the items that you sync appear on all the computers.  
For example, if you set up to sync your smartphone with two computers, named C1 and C2,  
when you sync Contacts and Calendar on your smartphone with both computers, you get the  
following results:  
The contacts and calendar appointments that were on C1 are now also on C2.  
The contacts and calendar appointments that were on C2 are now also on C1.  
The contacts and calendar appointments from both computers are on your smartphone.  
Microsoft® Office Outlook® E-mail can sync with only one computer.  
Note  
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Changing Which Applications Synchronize  
On your Treo Pro smartphone, you can choose which applications you want to sync.  
1. Press Start  
and select Programs.  
2. Select ActiveSync  
.
3. Press Menu (right softkey) and select Options.  
4. Do any of the following:  
Check the box next to any items you want to  
synchronize. If you cannot check a box, you may  
need to uncheck a box for the same information  
type elsewhere in the list.  
Uncheck the boxes next to any items you want to stop  
synchronizing.  
Select an item and then select Settings to customize  
the settings for that item. (Settings are not available  
for all items.)  
5. Press OK  
.
For information on synchronizing Microsoft Word documents, Microsoft®  
Excel® spreadsheets, Microsoft® PowerPoint® presentations, and Microsoft®  
OneNote notes, see “Synchronizing Microsoft® Office and Other Files” on  
page 280. For information on synchronizing pictures, videos, and music  
Tip  
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Stopping Synchronization  
If you ever need to manually stop synchronization, follow these steps:  
1. Press Start  
2. Select ActiveSync  
3. Press Stop (left softkey).  
and select Programs.  
.
Tip  
To end the sync relationship between your Treo Pro smartphone and a  
computer, so that items are no longer synchronized with that computer,  
select the computer name on the ActiveSync screen, and then select  
Delete.  
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Section 6C  
Customizing Your Treo™ Pro  
Smartphone by Palm  
In This Section  
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Today Screen Settings  
Tip  
Selecting Your Today Screen Background  
1. Press Start  
and select Settings.  
2. On the Personal tab, select Today  
.
3. On the Appearance tab, check the Use this picture as the  
background box.  
4. Select Browse.  
5. Select the picture you want to use.  
6. Press OK  
.
To adjust the transparency of your background picture, see “Using a Picture  
Tip  
Changing the System Color Scheme  
1. Press Start  
2. On the Personal tab, select Today  
3. On the Appearance tab, select a theme in the list.  
4. Press OK  
and select Settings.  
.
.
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Selecting Which Items Appear on Your Today Screen  
1. Press Start  
and select Settings.  
2. On the Personal tab, select Today  
.
3. Select the Items tab.  
4. Check the boxes next to the items that you want to appear  
on your Today screen, and uncheck any items you want to  
hide.  
5. (Optional) Highlight an item and select Move Up or Move  
Down to change the order in which items appear on the  
Today screen.  
6. (Optional) Highlight an item and select Options (if available) to configure the settings for  
the item, and then press OK  
to return to Today Settings.  
7. Press OK  
.
Lots of third-party plug-ins are available for your Today screen. For clocks,  
calculators, MP3 players, weather guides, and much more, visit  
Did you know?  
System Sound Settings  
In certain situations, such as meetings and theaters, you need to turn off all sounds on your  
Treo Pro smartphone. You can immediately silence all sounds on your device, including  
phone ringtones, Calendar notifications, and system sounds. This does not mute the speaker  
during phone calls.  
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Setting the Ringer Switch  
1. Slide the Ringer switch to Sound Off  
.
2. To hear all sounds again, slide the Ringer switch to Sound On  
.
1
2
1
2
Sound On  
Sound Off  
If the Ringer switch is set to Sound Off , the Ringer setting overrides the sound settings and  
all sounds are turned off, including any music you may be playing. When you slide the Ringer  
switch back to Sound On  
, it restores the previous sound settings. All sounds are as loud  
or as soft as they were before you turned them off.  
Did you know?  
Your Treo Pro smartphone includes a silent alarm that can vibrate even  
when the Ringer switch is set to Sound Off.  
Selecting Sounds & Notifications  
1. Press Start  
and select Settings.  
2. On the Personal tab, select Sounds & Notifications  
.
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3. On the Sounds tab, set any of the following options:  
Events: Turn sounds on and off for system warnings  
and error messages.  
Programs: Turn sounds on and off that are specific to  
the applications on your smartphone.  
Notifications: Turn alarms and reminders on and  
off in all the applications on your smartphone.  
Screen taps: Set whether tapping the screen generates  
a sound, and set the volume level when this sound is  
turned on.  
Hardware buttons: Set whether pressing buttons generates a sound, and set the  
volume level when this sound is turned on.  
4. Select the Notifications tab and set any of the following options:  
Event: Select which action you want to change the  
settings for. (The remaining options vary based on the  
action you select.)  
Play sound: Turn the sound on and off for the selected  
event. (To select a different sound, select the list to the  
right of this setting, and then select a different sound. To  
preview the sound, select Play .)  
Repeat: Set whether a Reminder tone plays more than  
once, if Play Sound is turned on.  
Display message on screen: Set whether a notification message appears onscreen  
for the selected event.  
Vibrate: Set whether your smartphone vibrates to notify you about the selected  
event.  
5. Select the Manage tab and do any of the following:  
To record a sound, press Menu (right softkey) and select New Sound.  
To preview a sound, select it and then press Play (left softkey).  
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To delete a sound, highlight it and then press Backspace  
.
To send a sound, highlight it, press Menu (right softkey), and then select Send  
Sound.  
6. Press OK  
.
Display and Appearance Settings  
Adjusting the Brightness  
1. Press Option  
and then press P  
.
2. Press Left and Right to adjust the brightness.  
3. Press OK  
.
You can turn the clock screen saver on and off. See “Viewing and  
Tip  
Changing the Text Size  
1. Press Start  
and select Settings.  
2. Select the System tab, and then select Screen  
3. Select the Text Size tab.  
.
4. Press Left and Right to adjust the text size.  
5. Press OK  
.
If text looks rough around the edges, open the Screen Settings screen and  
select the ClearType tab. Check the Enable ClearType box, and then press  
Tip  
OK.  
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Aligning the Screen to Correct Tapping Problems  
Occasionally, your screen can move out of alignment, activating the wrong feature when you  
tap the screen. If this occurs, you need to align your screen.  
1. Press Start  
and select Settings.  
2. Select the System tab, and then select Screen  
3. On the Alignment tab, select Align Screen.  
4. Tap the screen where indicated.  
.
Setting Display Formats  
1. Press Start  
and select Settings.  
2. Select the System tab, and then select Regional Settings  
.
3. On the Region tab, select a region from the list. (The region selection sets the default  
format settings.)  
4. (Optional) Select any of the following tabs to customize the  
format settings:  
Number: Set the decimal symbol and number of  
decimal places, the digit-grouping symbol and group  
size, list separators, negative number sign symbol and  
format, leading zero display, and measurement system  
(metric versus U.S.).  
Currency: Set the currency symbol and position, the  
decimal symbol and position, the digit-grouping  
symbol and group size, and the negative number  
format.  
Time: Set the time style, separators, and AM and PM symbols.  
Date: Set the short date style, separators, and long date style.  
5. Press OK  
.
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You can also change the system color scheme (see “Changing the System  
Did you know?  
Application Settings  
Arranging the Start Menu  
You can select which applications appear on the Start menu. You  
can still access the remaining applications by selecting Programs  
from the Start menu, and then selecting the application’s icon.  
1. Press Start  
and select Settings.  
2. On the Personal tab, select Menus  
.
3. Check the boxes next to the applications that you want to  
see in the Start menu.  
4. Press OK  
.
Reassigning Buttons  
Buttons Settings lets you select which applications are associated  
with many of the buttons and key combinations on your Treo Pro  
smartphone.  
1. Press Start  
and select Settings.  
2. On the Personal tab, select Buttons  
.
3. On the Program Buttons tab, highlight the button or key  
combination that you want to change in the Select a button  
list.  
4. Select the Assign a program list, and then select the  
application you want to assign to the button or key combination you selected in step 3.  
5. Press OK  
.
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You can also adjust the settings for the Up and Down buttons on the 5-way.  
From Buttons settings, select the Up/Down Control tab.  
Tip  
Setting Up Voice Commands  
Voice commands enable you to use speech to execute some commands on the Start menu  
and the Programs screen.  
1. Assign the Hold Side button to Microsoft® Voice Command. (See “Reassigning Buttons”  
on page 348 for details.)  
2. Press Start  
and select Settings.  
3. On the Personal tab, select Voice Command  
.
4. Check the Enable box.  
5. Select the items you want to enable. (If an item is highlighted and the Options box is  
active, select the Options box to choose the features you want enabled for the  
highlighted item.)  
6. (Optional) Check the Password Protected box to password protect the Voice Command  
feature.  
7. Select Notifications and select the options for how you want to receive voice command  
notifications.  
8. Press OK  
.
Using Voice Commands  
Do not use voice commands in your car until you read the End User Notice  
about this kind of usage; see “End User Notice” on page 3.  
Important  
1. Set the Ringer switch at the top of your Treo Pro smartphone to Sound On  
.
2. Hold your device about nine inches away from your mouth, and then press and release  
the Voice Command button. (A tone plays and a microphone icon appears at the top of  
your screen.)  
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3. In a clear voice say the command. For example:  
To access Help, say, “Help.”  
To access your Calendar, say, “Start Calendar.”  
To access your music, say, “Start Windows Media®.”  
4. After Voice Command finishes speaking, a microphone icon appears at the top of your  
screen; say your answer. (For example, say, “General” to access general Help topics.)  
You can interrupt during a question by pressing the Voice Command  
button. As soon as the microphone icon is visible you may say your answer.  
Tip  
Using Voice Command to Make Calls  
You can call contacts and dial numbers with voice commands.  
Say:  
Call <Contact>” to call a contact whose phone number is stored on your device.  
Call <Contact> at/on <Location>” to call a contact at a specific phone number.  
Dial <Number>” to dial a phone number.  
Callback” to return the last call received.  
Redial” to repeat the last call made.  
Examples:  
“Call Karen Archer.”  
“Call Karen Archer on mobile.”  
“Call City, Light, and Power.”  
“Dial 555-0100.”  
“Dial 1-800-555-0100.”  
“Dial +46 555 1212 555.”  
“Dial 411.”  
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The information that follows describes how to define <Contact>, <Location>, and <Number>.  
You can use the following name formats for <Contact>:  
Nickname.  
First Last.  
First Last Suffix.  
First Middle Last.  
First Middle Last Suffix.  
Company (if it is shown in contacts list view).  
<Location> can represent one of these phone numbers:  
Home.  
Home2.  
Work.  
Work2.  
Mobile.  
Cell.  
Cellular.  
Car.  
Radio.  
Pager.  
Assistant.  
<Number> can represent one of the following digit sequences:  
nnn-nnnn.  
nnn-nnn-nnnn.  
1-nnn-nnn-nnnn.  
n-1-1.  
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When you make a verbal request to make a call, Voice Command asks for a confirmation.  
When confirming, say:  
“Yes” or “Correct” to call.  
“No” or “Incorrect” to try again.  
Don’t take long pauses during digit dialing. Voice Command will attempt to  
recognize the incomplete number.  
Tip  
Speed up dialing by including a location: “Call Karen Archer at home.”  
There’s a lot more information on Voice Command in Help on your  
smartphone. Press Start > Help. Tap Contents and scroll down to Help for  
Added Applications. Select Voice Command from the list.  
Did you know?  
Setting Onscreen Input Options  
1. Press Start  
and select Settings.  
2. On the Personal tab, select Input  
.
3. From the Input Method list, select which onscreen input method you want to set options  
for.  
4. Set any of the following Keyboard options:  
Large/Small keys: Select whether to use large or small onscreen keys.  
If you selected Large keys, check the box to choose whether or not to use the  
indicated gestures for the Space, Backspace, Shift, and Enter keys.  
5. If you selected Letter Recognizer, select Options and select the options you want.  
Quick Stroke: Allows you to make a letter such as a t without lifting your stylus from  
the screen to cross it.  
Right to left crossbar: Cross a letter by lifting your stylus and crossing from right to  
left.  
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Allow accented characters: Allows you to write a letter and then write above it to add  
an accent.  
6. If you selected Transcriber, select Options and set any of the following. (For Transcriber  
options to display, Transcriber must be selected as the input method. See “Selecting  
Onscreen Input Methods” on page 67.)  
Writing Direction: Sets the orientation at which you normally make letters.  
Intro screen: Displays the Transcriber Intro screen every time you select Transcriber.  
Sound: Enables sound with Transcriber. (Transcriber plays a beep as it inserts its  
interpretation of what you’ve written.)  
Inking tab: Set the recognition delay, automatic space after, and pen width and  
color. (Tap Match Letter Shapes to your writing to match your writing style to  
Transcriber letter shapes. This improves the accuracy of your Transcriber writing.)  
Advanced tab: Use the Shorthand screens to create shorthand writing expressions  
and define what they mean. Use the Dictionaries settings to enable or disable the  
dictionary.  
7. Select the Word Completion tab and set any of the following options:  
Suggest words when entering text: Set whether word  
suggestions appear as you enter text. (You can also  
specify how many letters you want to enter before a  
suggestion appears, how many suggestions you want  
to see, and whether a space appears after you insert a  
suggested word.)  
Clear Stored Entries: Delete the database of word  
suggestions.  
Enable Auto Correct: Set whether the text you type  
adds to existing text or replaces it. (This is similar to the  
Insert function on a computer keyboard.)  
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To enter a suggested word, press Down to highlight the suggestion, and  
then press Center to accept it.  
Tip  
8. Select the Options tab and set any of the following options:  
Voice recording format: Set the format in which you save voice notes.  
Default zoom level for writing: Set the initial size of text entered using onscreen  
writing methods.  
Default zoom level for typing: Set the initial size of text  
entered using the keyboard.  
Capitalize first letter of sentence: Set whether the first  
letter of a sentence automatically appears in  
uppercase, without pressing the Shift key.  
Scroll upon reaching the last line: Set whether the  
display automatically scrolls when you select the last  
line of visible information.  
9. Press OK  
.
Locking Your Treo Pro Smartphone and Information  
Your Treo Pro smartphone includes several features that help you protect your device from  
inadvertent use and keep your information private. The built-in security software lets you use  
your smartphone for emergency calls, such as dialing 911, even if the phone feature is locked.  
Keyguard: Manually disable all buttons and the screen’s touch-sensitive feature to prevent  
accidental presses.  
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Auto-Keyguard and touchscreen lockout: Automatically enable Keyguard after a period  
of inactivity and set whether the screen’s touch-sensitive feature is enabled during calls.  
System password lock: Require a password before any information is accessible on your  
Treo Pro smartphone.  
To avoid accidentally pressing onscreen buttons while you’re holding your  
Treo Pro smartphone up to your ear to speak, you can disable the screen’s  
touch-sensitive feature during active calls. When the screen’s  
touch-sensitive feature is disabled, you must use the 5-way navigator to  
access items on the screen.  
Tip  
Using Keyguard  
By default, your keyboard locks when you are on a call so that you don’t accidentally press  
buttons or activate screen items. It also locks when your smartphone turns off after a period of  
inactivity. You can manually enable Keyguard when you are not on a call.  
Press Center  
to dismiss Keyguard.  
From the Today screen when you are not on a call, press End  
to manually enable  
Keyguard. (Keyguard turns on, and after a short delay, the screen turns off.)  
From any other screen when you are not on a call, press and hold End  
or press  
Option  
delay, the screen turns off. The screen wakes up to the application you were using.)  
Press Power . (The screen turns off immediately, with Keyguard turned on. The screen  
+ End  
to manually enable Keyguard. (Keyguard turns on, and after a short  
wakes up to the Today screen or to the application you were using.)  
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Using Auto-Keyguard and Touchscreen Lockout  
Auto-Keyguard lets you automatically lock the keyboard after a  
period of inactivity.  
1. Press Start  
and select Settings.  
2. On the Personal tab, select Keyguard  
.
3. Set either of the following options:  
Auto-Keyguard: Set the period of inactivity that passes  
before the keyboard automatically locks or before the  
auto-keyguard feature is disabled.  
Disable touchscreen: Set whether the screen’s  
touch-sensitive feature is enabled during a call.  
4. Press OK  
.
If you’re using a headset or hands-free device, you can manually turn on  
Keyguard during a call to prevent accidental key presses. Press and hold  
End to manually turn on Keyguard.  
Did you know?  
Using System Password Lock  
To protect your personal information, you can lock the system so that you need to enter your  
password to access any of your information or to use other features of your Treo Pro  
smartphone.  
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If you lock your system, you must enter the exact password to unlock it. If  
you enter an incorrect password, you are given another chance. Each time  
an incorrect password is entered, you are given progressively longer time  
periods between your chances to enter the password. If you forget the  
password, you need to perform a hard reset to resume using your Treo Pro  
Important  
smartphone. Performing a hard reset deletes all the entries on your  
smartphone. However, you can restore all previously synchronized  
information the next time you sync (see “Connecting to Your Computer” on  
page 39). In addition, your device might not reestablish a data session after  
a hard reset. To manually establish a new data session, open the browser to  
access a Web site.  
1. Press Start  
and select Settings.  
2. On the Personal tab, select Lock  
.
3. On the Password tab, check the Prompt if device unused for  
box to turn on the password feature.  
4. Select the first list, and then select how long a period of  
inactivity must pass before you are prompted to enter a  
password to unlock the system.  
5. Select the Password type list, and then select a format for  
your password:  
Strong alphanumeric: A strong alphanumeric password must contain at least 7  
characters and must contain a combination of letters, numerals, and punctuation.  
You must press Option or Alt before entering numerals or punctuation.  
Simple PIN: A simple PIN must contain at least 4 characters and includes numerals  
only. You do not need to press Option before entering the PIN numerals.  
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6. Select Password, and enter your password.  
You can't see your password as you enter it, so be careful. Be sure Caps  
Note  
Lock and Option Lock are not on unless you need them. For information on  
7. Select Confirm, and enter the password again.  
8. (Optional) Select the Hint tab and enter a hint to help you recall your password.  
9. Press OK  
.
Tip  
If you lock your Treo Pro smartphone and use a Simple PIN as the  
password format, you can dial an emergency number by entering the  
number in the password field and pressing Phone/Talk. You do not need to  
press Option before entering the number. However, if you select Strong  
alphanumeric as the password type, you must first press Option twice  
before entering an emergency number in the password field.  
Entering Owner Information  
You can enter personal information that you want to associate with your Treo Pro smartphone,  
such as your name, company name, and phone number. You can also set whether you want  
this information to appear when you turn on your smartphone. If you lose your device, this  
feature can help the person who finds it return it to you.  
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1. Press Start  
and select Settings.  
2. On the Personal tab, select Owner Information  
.
3. On the Identification tab, enter any of the contact  
information you want to include.  
4. Select the Notes tab and then enter any additional text you  
want to include.  
5. Select the Options tab and check the boxes to indicate  
which information (if any) you want to appear on the screen  
when you turn on your smartphone.  
6. Press OK  
.
You can also display your Owner Information on your Today screen. See  
details.  
Tip  
System Settings  
Setting the Date and Time  
Clock & Alarms Settings lets you set the time zone, time, and date for your home location and  
a location that you visit.  
1. Press Start  
and select Settings.  
2. Select the System tab, and then select Clock & Alarms  
.
3. On the Time tab, select Home.  
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4. Select the first list, and then select the time zone for your  
home location.  
5. Select the hour, and then press Up  
or Down  
to  
increase or decrease the hour setting. (Repeat this process  
for the minutes, seconds, and AM/PM settings.)  
6. (Optional) Select Visiting and set the information for a  
location that you visit often.  
7. Press OK  
.
8. If prompted, select Yes to accept your changes.  
To display the time in all your applications, select the More tab and check  
the Display the clock on the title bar in all programs box. To set the display  
Tip  
format for the date and time, see “Setting Display Formats” on page 347.  
Synchronizing the Date, Time, and Time Zone With the Network  
By default, your Treo Pro smartphone synchronizes the date, time, and time zone with your  
wireless service provider’s network whenever your phone is on and you are inside a coverage  
area.  
1. Press Start  
and select Settings.  
2. Select the System tab, and then select Clock & Alarms  
.
3. Select the More tab.  
4. To enter the date and time manually, uncheck the Enable local network time box.  
5. If you want to use the Home or Visiting settings (see “Setting the Date and Time” on  
page 359) regardless of the network time, uncheck the Use network time zone box.  
6. Press OK  
.
7. If prompted, select Yes to accept the changes.  
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If you turn off the Use network time zone setting and later turn it on again,  
you need to turn your phone off and then on for this setting to take effect.  
Note  
Setting System Alarms  
System alarms let you set alarms that are not associated with a  
task or appointment. For example, you can use your Treo Pro  
smartphone as an alarm clock when you travel, or set alarms to  
remind you when it’s time to take medication or pick up the kids.  
1. Press Start  
and select Settings.  
2. Select the System tab, and then select Clock & Alarms  
3. Select the Alarms tab.  
.
4. Check a box to turn on that alarm.  
5. Select the description next to the box you checked, and  
enter a description for the alarm.  
6. Select the days of the week you want the alarm to go off. (You can select multiple days  
for each alarm.)  
7. Select the time you want the alarm to go off, and then press OK  
.
8. Select the Alarm Sound , icon, and then check the boxes to indicate how you want  
the alarm to go off. (You can choose a flashing light, a single sound, a repeating sound,  
or a vibration.)  
To change the alarm sound, select the Alarm Sound icon, select the  
Play Sound list, and then select the alarm sound you want to use.  
Tip  
9. Press OK  
twice.  
10. If prompted, select Yes to accept your changes.  
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Managing Identity Certificates  
Your Treo Pro smartphone may include preinstalled certificates. Certificates are digital  
documents that are used to authenticate and exchange information on networks. Certificates  
can be issued for a user, a device, or a service.  
1. Press Start  
and select Settings.  
2. Select the System tab, and then select Certificates  
.
3. Select any of the following:  
Personal: Display certificates that establish your identity when you log in to a  
secured network, such as a corporate network.  
Intermediate: Display certificates issued from a root certificate whose purpose is to  
then issue personal certificates.  
Root: Display certificates that identify the computers, such as servers, that you  
connect to. (These certificates help prevent unauthorized users from accessing your  
smartphone and your information.)  
4. Press OK  
.
To delete a certificate, tap and hold the certificate in the list, and then select  
Delete from the shortcut menu.  
Tip  
Enabling Error Reporting  
Error Reporting sends information that helps diagnose application errors for devices running  
Windows Mobile® software. When an error is detected, a text file is created. You can review the  
file and choose whether you want it delivered to Microsoft Support. The information is used by  
programming groups at Microsoft for quality control and is not used for tracking individual  
users or installations for any marketing purpose. The information that is collected is technical  
information about the state of your system when the error occurred. No documents (or any  
information contained in them) are intentionally sent with the report. To ensure further security,  
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the report is transmitted by means of a secure connection and is kept confidential and  
anonymous in a limited-access database.  
This error-reporting method meets the privacy regulations of the European  
Union (EU) as well as the Fair Information Practice Principles of the Federal  
Trade Commission. To view the Fair Information Practice Principles, visit the  
Federal Trade Commission Web site at ftc.gov.  
Tip  
If your Treo Pro smartphone is connected to your computer when you send the error report,  
you are not billed for sending error reports—provided your computer is connected to the  
Internet. If you use the Sprint network to send an error report, data transfer charges apply.  
1. Press Start  
2. Select the System tab, and then select Error Reporting  
3. Select whether you want to enable or disable error reporting.  
4. Press OK  
and select Settings.  
.
.
Viewing Memory Usage  
1. Press Start  
and select Settings.  
2. Select the System tab, and then select Memory  
3. Select either of the following tabs:  
.
Main: View the total amount of memory available for  
your information (Storage) and applications (Program),  
as well as the amount in use and still available.  
Storage Card: View the amount of memory available on  
an expansion card that is inserted into the expansion  
slot on your smartphone.  
4. Press OK  
.
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If you are running short of storage space (memory) on your smartphone or  
storage card, delete or remove large files that you no longer need. To find  
large files, tap Find at the bottom of the screen.  
Tip  
For more information about how to save space on your smartphone, see  
Viewing and Optimizing Power Settings  
1. Press Start  
and select Settings.  
2. Select the System tab, and then select Power  
.
3. On the Battery tab, check the Battery Power Remaining  
indicator to see how much power remains in your battery.  
4. Select the Advanced tab and set whether your smartphone  
turns off automatically after a specified period of inactivity.  
(You can assign various intervals for battery power and  
external power.)  
5. Select the Screen Saver tab and set whether the clock  
screen saver appears when the phone is turned on and the screen is turned off.  
6. Press OK  
.
To conserve additional battery power, adjust the display backlight setting.  
Press Start and select Settings. Select the System tab, and then select  
Backlight. On the Battery Power tab, set whether the display backlight  
turns off automatically after a period of inactivity.  
Tip  
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Connection Settings  
Managing ISP Settings  
Your Treo Pro smartphone is already set up to connect to the Internet using a high-speed  
data connection on the Sprint network. To connect to the Internet, simply start Internet  
Explorer® Mobile.  
For special situations, such as connecting to your ISP (Internet service provider) or a remote  
access server (RAS), you can set up another connection. Before you begin, obtain the  
following information from your ISP or system administrator:  
Obtain the following information from your ISP or system administrator:  
Before You  
Begin  
ISP server phone number or access point.  
User name.  
Password.  
1. Press Start  
and select Settings.  
2. Select the Connections tab, and then select Connections  
3. On the Tasks tab, select Manage existing connections.  
4. Select the Modem tab.  
.
5. Highlight the connection you want to view or change, and then select Edit, or to create a  
new connection, select New.  
6. Follow the onscreen instructions for editing or creating the connection.  
7. Press OK  
when finished.  
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Connecting to a VPN  
If you want to use your Treo Pro smartphone to access your corporate email account or other  
files on your corporate server, you may need to set up a VPN (virtual private network). A VPN  
enables you to log in to your corporate server through the company’s firewall (security layer).  
You need to set up a VPN to access a corporate server in either of the following situations:  
Your company’s wireless local area network (LAN) is outside the firewall.  
Your company’s wireless LAN is inside the firewall, but you are accessing the network  
from outside the firewall (for example, from a public location or at home).  
Check with your company’s system administrator to see if a VPN is required  
for accessing the corporate network. If you need a VPN, you must purchase  
and install a third-party VPN client in order to use this feature. Before you  
begin setting up a VPN, ask your system administrator for the following  
information:  
Before You  
Begin  
Your user name and password.  
Your server’s domain name.  
Your server’s TCP/IP settings.  
Your server’s host name or IP address.  
A common cause of sync problems is the presence of protective software,  
such as VPNs or firewalls, on your computer or network. See “The Desktop  
Did you know?  
1. Install your third-party VPN client (see “Installing Applications” on page 318).  
2. Press Start and select Settings.  
3. Select the Connections tab, and then select Connections  
.
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4. On the Tasks tab, select Add a new VPN server connection.  
5. Follow the onscreen instructions for entering the settings provided by your corporate  
system administrator.  
To manually start a data connection on the Sprint network or another  
network, go to Connections Settings. On the Tasks tab, select Manage  
existing connections. Tap and hold the connection you want to start, and  
then select Connect from the shortcut menu.  
Tip  
Setting Up a Proxy Server  
1. Press Start  
and select Settings.  
2. Select the Connections tab, and then select Connections  
3. On the Tasks tab, select Set up my proxy server.  
4. Check both of the boxes near the top of the screen.  
5. Select Proxy server and enter the proxy server name.  
.
To change settings such as the port number, proxy server type, or  
credentials, select Advanced.  
Tip  
6. Press OK  
.
Note  
Setting a proxy server may prevent you from accessing some Web pages.  
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Ending a Data Connection  
If your service plan includes minutes-of-use fees for data connections, you can reduce costs  
by ending the data connection after you finish browsing the Web.  
1. Tap the signal strength  
or  
icon on the title bar and select Comm Manager.  
2. Highlight Data Connection and press Center  
.
3. Press Exit (left softkey).  
You can turn other wireless services on and off and manage them with  
Note  
Enrolling a Domain  
If your company uses Microsoft System Center Mobile Device Manager, you may need to use  
the Domain Enroll settings to register your Treo Pro smartphone within your company’s  
network.  
After you enroll your device in your company’s network, your system  
administrator can turn various features on your Treo Pro smartphone on and  
off. If a feature, such as the camera or messaging, worked previously and  
this feature no longer works after enrollment, contact your system  
administrator to find out if this feature is disabled on your smartphone.  
Important  
1. Press Start  
and select Settings.  
2. Select the Connections tab, and then select Domain Enroll  
.
3. Press Enroll (right softkey).  
4. Follow the onscreen instructions to complete the enrollment process.  
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Purchasing Accessories for Your Treo Pro Smartphone  
These accessories and others are available from palm.com.  
Vehicle Power Charger: A charger that enables you to charge your smartphone in your  
vehicle using a 12V power outlet.  
Replacement Battery: A backup battery that you can use if your primary battery becomes  
drained, is charging, or has reached the end of its useful life.  
USB Cable: A replacement or spare cable (your smartphone comes with one USB cable).  
Cradle: A cradle to dock your smartphone, charge it, and transfer data to your computer.  
Extra AC Charger: A 100-to-240-volt AC charger for your smartphone.  
Palm Travel Charger Multiconnector: International travel charger featuring automatic  
voltage and frequency adjustment, 5-foot (1.5m) cable, and plug adapters for the U.K.,  
Europe, Australia, Argentina, and the U.S.  
Leather Side Case With Belt Clip: A case that you can clip to your belt or bag that  
provides quick access to and protection for your smartphone.  
Stylus: A replacement or spare stylus for your smartphone.  
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Although we can’t anticipate all the situations that might arise, this chapter provides helpful  
information and answers to some of the most commonly asked questions. For additional  
information and technical support, visit palm.com/support.  
Transferring Information From Another Device  
For information on transferring your information from a previous Windows Mobile® device or  
from a Palm OS® by ACCESS device to your new Treo™ Pro smartphone by Palm, visit  
If you have questions about Windows Mobile, you can also go to windowsmobile.com and  
search for information on Palm devices.  
Important  
To prevent your Treo Pro smartphone from malfunctioning, do not use a  
backup utility to transfer your information from another device to your new  
smartphone. In addition, do not use a backup utility to back up and restore  
your information if you update the operating system on your smartphone.  
Trouble Installing the Desktop Software on a Windows XP  
Computer?  
The desktop synchronization software lets you synchronize with Microsoft® Outlook® 2003 or  
later. You must have Outlook 2003 or later (sold separately) installed on your computer, and  
you should install and open Outlook before you install or use Microsoft® ActiveSync®.  
If you don’t have Outlook 2003 or later installed on your computer, you can  
download a trial version of Microsoft Outlook 2007. Put your smartphone in  
Setup Mode and connect it to your computer. There’s a link on the setup  
Tip  
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If you want to synchronize with a different personal information manager (PIM), you must  
install a third-party solution. Contact the PIM’s author or vendor to find out whether software  
is available for your Treo Pro smartphone.  
1. Shut down your computer, and then turn it on again.  
2. On your computer, click Start > Control Panel > Add or Remove Programs.  
3. Remove ActiveSync if it is on your computer.  
4. Quit any active applications, including virus scanners and Internet security applications.  
5. Make sure you’re installing the version of the software that came with your Treo Pro  
smartphone. (Other versions may not work with this smartphone.)  
6. Make sure your computer profile includes administrator rights to install software.  
(In large organizations, these are usually granted by the system administrator.)  
7. To reinstall the software, switch your Treo to Setup Mode, connect to your computer, and  
Resetting Your Treo™ Pro Smartphone by Palm  
Performing a Soft Reset  
A soft reset is similar to restarting a computer. If your Treo Pro smartphone is not responding  
or you have trouble synchronizing with your computer, a soft reset may help.  
1. If your Treo Pro smartphone responds to key presses, press and hold Power  
to  
turn off your phone.  
2. If the screen display is on, press Power  
to turn off the screen.  
3. Remove the back panel from your device (see “Removing the Back Panel” on page 25).  
4. Slide the stylus out from its slot.  
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5. Use the stylus tip to gently press the RESET button.  
6. Wait for the progress bar on the Palm® logo screen to fill before continuing to use your  
device.  
7. Replace the stylus and slide the back panel into place.  
You can also do a soft reset by removing the battery and reinserting it.  
Tip  
If the phone or the Bluetooth® wireless technology feature was on before a  
reset, these automatically turn on after the reset.  
Did you know?  
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Performing a Hard Reset  
A hard reset erases all personal information, such as appointments, contacts, and tasks, as  
well as programs you have added, such as third-party software, on your Treo Pro smartphone.  
Never do a hard reset without first trying a soft reset. You can restore previously synchronized  
information the next time you sync.  
Review the following important information before performing a hard reset:  
After a hard reset, synchronize to restore your Outlook data, such as Outlook email,  
Calendar, Contacts, Notes, and Tasks. You can also use the included Sprite Backup utility  
to restore previously backed up configurations and preferences such as speed-dials, SMS  
entries, call log information, and personal settings.  
Some third-party applications do not create a backup on your computer when you  
synchronize. If you do a hard reset, you may lose information in these applications and  
you need to reinstall the application on your smartphone after the hard reset. Please  
contact the developer to find out if your information is backed up during synchronization.  
When you synchronize after a hard reset, the Files sync folder reverts to the default folder  
name.  
Your smartphone might not reestablish a data session after a hard reset. To manually  
establish a new data session, open the Web browser to access a Web site.  
A hard reset can tell you whether a problem stems from your smartphone or from an  
application installed on it. If you do not experience the problem after you perform a hard reset,  
the problem may be related to software you installed. See “Third-Party Applications” on  
page 402 for suggestions on diagnosing third-party software issues.  
1. If possible, synchronize your device with your computer so that your device applications  
and info can be restored by synchronizing again after you perform the hard reset.  
2. Remove the back panel from your device.  
3. Slide the stylus from its slot.  
4. While pressing and holding End  
, use the stylus to press and release the RESET  
button.  
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5. Continue to press and hold End  
until the Erase all data? prompt appears.  
6. Press Up to confirm the hard reset.  
7. Wait for the progress bar on the Palm logo screen to fill again and for the Windows  
Mobile screen to appear.  
8. Follow the onscreen instructions to align the screen before continuing to use your  
smartphone.  
9. Replace the stylus and slide the back panel back into place.  
10. (Optional) Synchronize your smartphone with your computer to restore your previously  
synchronized information. (If you use Sprite Backup or another compatible backup  
utility, you may also need to restore a backup to recover additional information and  
settings.)  
Replacing the Battery  
Your Treo Pro smartphone comes with a replaceable battery. Be sure to use a replacement  
battery from Palm that is compatible with the Treo Pro smartphone. See “Protecting Your  
Battery” on page 418 for information on handling the battery safely.  
Use only batteries and chargers that are approved by Sprint or Palm with  
your Treo Pro smartphone. Failure to use an approved battery or charger  
may prevent your smartphone from turning on or charging, may void your  
smartphone warranty, and may increase the risk of your smartphone  
overheating, catching fire, or exploding, which may also result in serious  
bodily injury, death, or property damage.  
WARNING  
Did you know?  
Your Treo Pro smartphone stores all your information even when you  
remove the battery.  
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1. Press Power  
to turn off the screen.  
2. Remove the back panel from your device (see “Removing the Back Panel” on page 25).  
3. Place a fingernail behind the small tab at the upper-left corner of the battery and pull the  
end of the battery up and out of the compartment, and then remove the battery.  
1
2
1
2
Battery Contacts  
Device Contacts  
4. Align the metal contacts on the new battery with the contacts of the battery  
compartment, and then press the battery into place.  
5. Slide the back panel into place.  
For long trips or heavy use, buy a spare battery that is approved by Sprint  
and is compatible with your Treo Pro smartphone. Visit palm.com.  
Tip  
Be sure to dispose of your old battery in an environmentally responsible and  
legal way. In some areas, disposal in household or business trash is  
prohibited. Visit palm.com/environment for more information.  
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Performance  
The Applications Are Running Slower Than Usual  
Be sure that third-party applications are compatible with Windows Mobile  
Tip  
Professional version 6.1 or later. Applications written for earlier versions can  
have performance problems. If you can try a free version of the software  
before purchasing it, you can test it first to make sure it works properly.  
1. Press End  
to go to the Today screen.  
2. Tap the Running Programs  
icon in the upper-right corner of the screen to open the  
Quick Menu.  
3. Note how many applications you have running and what the memory usage is. (Having  
many applications open makes applications run slowly.)  
4. In your open applications, save any unsaved information you want to keep. (Tap the  
application name in the Quick Menu to go to it.)  
5. Close applications you are not using. (Tap the X in the upper-right corner of the  
application, or tap the  
by the application name in the Quick Menu.)  
If the previous steps don’t fix the problem, try a soft reset (see “Performing a Soft Reset” on  
page 375). If the problem persists, follow these steps to turn off the Microsoft® Voice  
Command setting, if it is enabled:  
1. Press Start  
and select Settings.  
2. Select the Personal tab, and then select Voice Command  
.
3. Uncheck the Enabled box.  
4. Press OK  
.
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I Can’t Beam or Receive Information Via Infrared or Bluetooth® Wireless  
Technology  
1. Press Start  
and select Settings.  
2. Select the Connections tab, and then select Beam  
.
3. Check the Receive all incoming beams box.  
4. Press OK  
.
5. If beaming still does not work and your company uses Microsoft System Center Mobile  
Device Manager, contact your system administrator to find out whether infrared or  
Bluetooth® wireless technology features are disabled on your Treo Pro smartphone.  
I Can’t Save or Access Files on an Expansion Card  
Make sure the card is not locked or copy-protected.  
If your company uses Microsoft System Center Mobile Device Manager, contact your  
system administrator to find out whether removable storage features are disabled on  
your smartphone.  
I Can’t Charge the Battery  
If you’re using a new battery or a new charger, make sure the battery and charger are  
approved by Sprint or Palm for use with your smartphone. Failure to use an approved  
battery or charger may prevent your device from turning on or charging.  
If the battery is completely drained, the red charging indicator in the front of your  
smartphone may not light for up to 30 minutes.  
If you’re using an existing, approved battery, the battery may have reached the end of its  
useful life and needs to be replaced. See “Replacing the Battery” on page 378 for details.  
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Screen  
Make sure that third-party applications support 320 x 320 screen resolution.  
Some older applications have screen-size limits.  
Tip  
The Screen Appears Blank  
1. If this is the first time you are turning on your device, you need to take out and reinsert  
the battery to turn on the screen (see “Replacing the Battery” on page 378). Alternately,  
connect your device to a wall outlet using the USB AC charger (see “Charging the  
2. If you’re on a call, when the time period specified in Backlight Settings expires, the  
screen dims. (Press any key except End  
to turn on the screen. Pressing End  
hangs up the call.)  
3. Look closely at the screen, and if you can see a dim image, try adjusting the  
4. If that doesn’t work, perform a soft reset (see “Performing a Soft Reset” on page 375).  
5. If that doesn’t work, connect your smartphone to the USB charger (see “Charging the  
Battery” on page 26) and perform a soft reset again.  
6. If you’re using a third-party application, make sure that the application supports  
320 x 320 screen resolution.  
7. If that doesn’t work, perform a hard reset (see “Performing a Hard Reset” on page 377).  
The Screen Doesn’t Respond Accurately to Taps or Activates Wrong Features  
1. Make sure there is no debris trapped under the edges of the screen.  
2. Press Start  
and select Settings.  
3. Select the System tab, and then select Screen  
.
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4. On the Alignment tab, select Align Screen.  
5. Follow the onscreen instructions to align the screen.  
6. Press OK  
.
To find carrying cases that protect the screen, and other useful accessories,  
Tip  
Network Connection  
Signal Strength Is Weak  
If you’re standing, move about 10 feet (3 meters) in any direction.  
If you’re in a building, move near a window. Open any metal blinds.  
If you’re in a building, move outdoors or to a more open area.  
If you’re outdoors, move away from large buildings, trees, or electrical wires.  
If you’re in a vehicle, move your smartphone so that it’s level with a window.  
Try using a hands-free Bluetooth headset to see if that improves the signal strength.  
Become familiar with low coverage areas where you live, commute, work,  
and play, so you know when to expect signal-strength issues.  
Tip  
My Smartphone Won’t Connect to the Wireless Network  
1. Try the preceding suggestions for weak signals.  
2. Turn off your phone and turn it on again (see “Turning Your Phone On and Off” on  
page 34).  
3. Perform a soft reset (see “Performing a Soft Reset” on page 375).  
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My Smartphone Seems to Turn Off by Itself  
If a system error and reset occur, the phone automatically turns on if it was on before the  
reset. However, if your smartphone can’t determine if your phone was on before the reset, it  
does not automatically turn on the phone (see “Turning Your Phone On and Off” on page 34).  
I Can’t Tell If Data Services Are Available  
1xRTT (single-carrier [1x] radio transmission technology): A wireless  
technology that can provide fast data transfer and Internet access, with  
average speeds of 60-to-80Kbps and bursts of up to 144Kbps.  
Key term  
Key term  
EVDO (Evolution Data Optimized): A wireless broadband technology that is  
designed for very high-speed data transfer, with average download speeds  
of 400-to-600Kbps, and capable of reaching speeds up to 3.2Mbps and  
upload speeds up to 1.8Mbps.  
The following icons appear in the title bar to indicate whether data services are available. If  
you don’t see one of these icons, you cannot open a data connection:  
or  
The Sprint Mobile Broadband (EVDO) or Sprint 1xRTT network is within  
range. You can make or receive calls or open a data connection.  
Your smartphone is connected to a Wi-Fi network. You can open a data  
connection.  
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My Smartphone Won’t Connect to the Internet  
Your Treo Pro smartphone supports Sprint Mobile Broadband (EVDO), Sprint 1xRTT, and  
Wi-Fi wireless data networks. To connect to the Internet, you must either subscribe to data  
services with Sprint or be within range of a Wi-Fi network.  
Contact Sprint to verify that your subscription plan includes data services and that these  
services have been correctly activated. Sprint should also be able to tell you if there are  
any outages in your location.  
If your company uses Microsoft System Center Mobile Device Manager and you’re  
attempting to make a Wi-Fi connection, contact your system administrator to find out  
whether Wi-Fi features are disabled on your smartphone.  
Press and hold Power  
to turn off your phone. Then press and hold the same button  
to turn it back on again.  
Perform a soft reset (see “Performing a Soft Reset” on page 375).  
Confirm that data services are correctly configured on your smartphone:  
1. Press Start  
and select Settings.  
2. Select the Connections tab, and then select Connections  
.
3. On the Tasks tab, select Manage existing connections.  
4. If Power Vision appears in the list, press OK  
. If not, contact Sprint for assistance.  
I Can’t Send or Receive Text Messages  
Make sure that your phone is on (see “Turning Your Phone On and Off” on page 34).  
Contact Sprint to verify that your plan includes messaging services, that these services  
have been correctly activated, and that they are available at your location (Sprint should  
be able to tell you if messaging services have been experiencing transmission delays).  
If possible, contact the recipient of the message, and make sure the receiving device can  
handle the type of message you’re sending.  
If a text message arrives but does not display a notification, perform a soft reset  
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If your company uses Microsoft System Center Mobile Device Manager, contact your  
system administrator to find out whether messaging features are disabled on your  
smartphone.  
I Can’t Make or Receive Calls Using a Bluetooth Hands-Free Device  
Verify all of the following:  
The Turn on Bluetooth box is checked in Bluetooth Settings.  
Your Bluetooth device is charged and turned on.  
Your smartphone is within range of the hands-free device. Bluetooth range is up to 30 feet  
(10 meters) in optimum environmental conditions, which include the absence of  
obstacles, radio interference from nearby electronic equipment, and other factors.  
The Bluetooth Settings screen is closed.  
The Wi-Fi feature is off. If Wi-Fi is on, press and hold Wi-Fi  
to turn this feature off, and  
then try to use your Bluetooth device again.  
You are away from other devices using the 2.4GHz radio frequency, such as cordless  
phones and microwaves. If this is impossible, move the phone closer to the hands-free  
device.  
The device specifications are compatible with your Treo Pro smartphone.  
If your company uses Microsoft System Center Mobile Device Manager, contact your  
system administrator to find out whether Bluetooth features are disabled on your  
smartphone.  
I Lost the Connection Between My Smartphone and My Bluetooth Headset  
1. Press Start  
and then select Settings.  
2. Select the Connections tab, and then select Bluetooth.  
3. On the Devices tab, select Add New Device.  
4. Select your headset name from the list.  
5. In Partnership Settings, make sure the Hands Free box is checked.  
6. Select Save.  
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7. Highlight the headset name.  
8. Press and hold Center  
to open the shortcut menu, and then select Set as  
Hands-Free.  
9. Test your headset by making or receiving a call.  
If the headset still doesn’t work, delete the existing partnership and create a new one. To  
delete the partnership, do the following:  
1. Press Start  
and then select Settings.  
2. Select the Connections tab, and then select Bluetooth.  
3. On the Devices tab, highlight the headset device name.  
4. Press and hold Center  
to open the shortcut menu, and then select Delete.  
5. Create a new partnership (see “Setting Up a Bluetooth Connection” on page 214).  
Synchronization  
Synchronization enables you to back up the information on your Treo Pro smartphone onto  
your computer or your server. If you ever need to perform a hard reset or otherwise erase all  
your information on your smartphone, you can synchronize your smartphone with your  
computer to restore the information. To make sure you always have an up-to-date backup of  
your information, synchronize frequently.  
You can synchronize email and other information directly with Exchange Server 2007 or  
Exchange Server 2003 upgraded to Service Pack 2, using Microsoft Exchange ActiveSync, or  
you can synchronize your smartphone with your computer, using the desktop sync software  
You can go to the Windows Web site for more information at  
Did you know?  
A common cause of sync problems is the presence of protective software,  
such as VPNs or firewalls, on your computer or network.  
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Desktop Sync Software  
This section covers issues with synchronizing using the desktop sync software that came with  
your Treo Pro smartphone. If you have a Windows XP computer, the desktop sync software is  
called ActiveSync® desktop software. If you have a Windows Vista® computer, the desktop  
sync software is called Windows Mobile Device Center.  
My Smartphone Does Not Sync When I Connect to My Computer With the USB Cable. Instead, I See  
a Treo Setup Screen  
Your connection is not in Sync Mode.  
1. On your device, press Start  
and select Settings.  
2. Select the System tab, and then select PC Setup  
.
3. Select Synchronize.  
4. Connect your smartphone to your computer with the USB cable. (Synchronization  
should start automatically.)  
5. If you still cannot synchronize, go to palm.com/support for synchronization support.  
I Am in Sync Mode, But Synchronization Isn’t Working  
Even if you are in sync mode, synchronization cannot take place unless you have the desktop  
sync software installed on your computer. If you did not install the software during initial setup  
but want to synchronize, switch to setup mode so that you can install the software.  
1. On your device, press Start  
and select Settings.  
2. Select the System tab, and then select PC Setup  
.
3. Select Set up my PC.  
4. Connect your smartphone to your computer with the USB cable. (Setup should start  
automatically.)  
5. Follow the onscreen prompts to complete setup, and then select the option to  
synchronize.  
6. If you still cannot synchronize, go to palm.com/support for synchronization support.  
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The Desktop Sync Software Does Not Respond to a Sync Attempt  
If you can successfully sync at any point during the following procedure, you do not need to  
complete the remaining steps.  
1. Make sure you are using the USB cable that came with your Treo Pro smartphone or a  
replacement cable that has been approved by Palm for use with a Treo Pro smartphone.  
2. Make sure the USB cable is securely connected at all points (see “Synchronizing With a  
3. If your company uses Microsoft System Center Mobile Device Manager, contact your  
system administrator to find out whether desktop synchronization features are disabled  
on your smartphone.  
4. Make sure that all the files you’re trying to sync are closed on both your computer and  
your smartphone.  
5. Do one of the following:  
Windows XP computer: Look for the ActiveSync  
computer to make sure the ActiveSync software is running on your computer, and  
look for the ActiveSync icon at the top of your smartphone screen.  
icon in the taskbar on your  
Windows Vista computer: Look for the connection  
icon at the top of your  
smartphone screen.  
6. If you did not see the correct icons, do the following:  
On your Treo Pro smartphone: Press Start  
, select Programs, select  
ActiveSync , and then press Menu (right softkey), select Connections, and make  
sure the Synchronize all PCs using this connection box is checked and that USB is  
selected from the list.  
Windows XP computer: Click Start > All Programs > Microsoft ActiveSync.  
Windows Vista computer: Click Start > All Programs > Windows Mobile Device  
Center.  
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7. Do one of the following:  
Windows XP computer: Double-click the ActiveSync  
icon in your taskbar, and  
then from the File menu, select Connection Settings, make sure the Allow USB  
connections box is checked, and then click Connect.  
Windows Vista computer: Click Start > All Programs > Windows Mobile Device  
Center. Select Connect without setting up your device, and then select Connection  
settings. Make sure the Allow USB connections box is checked, and then click  
Connect.  
8. On your smartphone, press Start  
, select Settings, select the Connections tab, and  
then select USB to PC If the Enable advanced network functionality box is checked,  
uncheck it. If this box is currently unchecked, then check it.  
9. Perform a soft reset (see “Performing a Soft Reset” on page 375).  
10. Restart your computer and make sure the desktop sync software is running.  
11. If problems persist and you’re synchronizing through a USB hub, try connecting the  
USB cable to a different USB port on the hub or directly to your computer’s built-in USB  
port.  
12. If you’re synchronizing through a built-in USB port on the front of your computer, move  
the USB cable to a USB port on the back of your computer (if your computer has USB  
ports in both places).  
13. For a Windows XP computer only: On your computer, uninstall Microsoft ActiveSync  
(Start > Settings > Control Panel > Add or Remove Programs). Then put your  
smartphone in Setup Mode and reinstall the software (see “Switching Between Sync  
14. For a Windows XP computer only: Delete the existing partnership between your Treo Pro  
smartphone and your computer, and create a new one by doing the following steps in  
turn:  
Disconnect your smartphone and your computer from the USB cable.  
Right-click the gray ActiveSync  
icon in the taskbar in the lower-right corner of  
your computer screen, and then select Open Microsoft ActiveSync.  
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Click File and then click Delete Mobile Device. When asked to confirm, click Yes.  
Connect your smartphone and your computer to the USB cable.  
When the Synchronization Setup Wizard appears, follow the steps to establish a sync  
relationship between your smartphone and your computer.  
15. If your organization uses a firewall or a VPN connection, synchronizing with ActiveSync  
may not work. For a Windows XP computer only, go to microsoft.com and search for the  
following topics to help with specific firewall setup situations:  
ActiveSync USB Connection Troubleshooting Guide.  
ActiveSync with Sygate Personal Firewall.  
ActiveSync with Trend Micro PC-cillin Internet Security.  
ActiveSync with Norton Personal Firewall.  
16. Verify with your computer hardware vendor that your operating system supports your  
internal USB controller.  
A common cause of sync problems is the presence of protective software,  
such as VPNs or firewalls, on your computer or network.  
Did you know?  
Tip  
If you are synchronizing to an Exchange server and you’re unable to change  
your lock settings, check with your system administrator to find out if a  
systemwide locking policy is in place.  
Synchronization Finishes But Information Doesn’t Appear Where It Should  
With the included software, your Treo Pro smartphone can synchronize with the root  
folders of Contacts, Calendar, Tasks, and Notes. If you want to synchronize with a global  
Exchange Address Book, you must copy the addresses to your local Contacts list in  
Microsoft Office Outlook. Right-click the addresses and select Add to Personal Address  
Book.  
Microsoft Office Outlook subfolders and public folders are not accessible with the  
included software. You may want to use a third-party solution instead.  
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If you’re trying to sync offline, be sure to set your Microsoft Office Outlook Calendar,  
Contacts, Notes, and Tasks to be available offline.  
For music files, update the library in Windows Media Player Mobile (see “Working With  
page 226 for information on the location of synchronized items.  
For Office Mobile files, see “Synchronizing Microsoft® Office and Other Files” on page 280  
for information on the location of synchronized files.  
If you’re still having problems, try the following:  
1. Make sure you’re synchronizing with the intended desktop personal information  
manager (PIM). The software installed during setup lets you synchronize with Microsoft  
Office Outlook for Windows. If you use a different PIM, you need to install third-party  
software to synchronize. For more information, consult the company that makes the PIM.  
2. Open the desktop sync software on your computer, and make sure the Files  
synchronization option is selected (“Changing Which Applications Synchronize” on  
3. For a Windows XP computer only: On your computer, uninstall Microsoft ActiveSync  
(Start > Settings > Control Panel > Add or Remove Programs). Then put your  
smartphone in Setup Mode and reinstall the software (see “Switching Between Sync  
Synchronization Starts But Doesn’t Finish  
1. Make sure that you installed the desktop software that came with your Treo Pro  
smartphone. If you’re not sure whether this software is installed, reinstall it.  
2. If you’re trying to sync offline, be sure to set your Microsoft Office Outlook Calendar,  
Contacts, Notes, and Tasks to be available offline.  
My Windows Media® Player Library Won’t Sync  
1. Make sure you have Windows Media® Player 10 or later installed on your computer.  
2. For a Windows XP computer only: Reinstall your synchronization software. Media file  
synchronization fails if you installed the synchronization software before you installed  
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Windows Media Player 10 or later. On your computer, uninstall Microsoft ActiveSync  
(Start > Settings > Control Panel > Add or Remove Programs). Then put your  
smartphone in Setup Mode and reinstall the software (see “Switching Between Sync  
My Appointments Show Up in the Wrong Time Slot After I Sync  
1. Make sure the appointments are assigned to the correct time zone. (If not, change the  
time zone. If yes, then continue to the next step.)  
2. Make sure that you installed the desktop software that came with your Treo Pro  
smartphone. If you're not sure whether this software is installed, reinstall it.  
3. Open Microsoft Office Outlook and correct the wrong entries.  
4. Manually enter any information you’ve added to your smartphone since the last time  
you synchronized.  
5. Synchronize your smartphone and your computer.  
I Can’t Synchronize Using a Bluetooth Connection  
Do the following:  
Before You  
Begin  
Make sure your computer is equipped with Bluetooth wireless  
technology, either built-in or through a Bluetooth card.  
Make sure that your computer’s Bluetooth setting is discoverable.  
Make sure your computer is set up for synchronization (see “Setting  
1. Do one of the following:  
Windows XP computer: Right-click the gray ActiveSync  
icon in the taskbar, and  
select Connection Settings.  
Windows Vista computer: Click Start > All Programs > Windows Mobile Device  
Center. Select Connect without setting up your device, and then select Connection  
settings.  
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2. Check Allow connections to one of the following, and then select the Bluetooth COM port  
you set up on your computer.  
3. On your smartphone, press End  
Bluetooth icon.  
to go to your Today screen, and then tap the  
4. Press Settings (right softkey) and select Bluetooth.  
5. Select the Mode tab, and then check that the Turn on Bluetooth and Make this device  
visible to other devices boxes are selected.  
6. Press OK  
.
7. Press Start  
and select Programs.  
8. Select ActiveSync  
.
9. Press Menu (right softkey) and select Connect via Bluetooth.  
10. If this is the first time you’re making a Bluetooth connection to this computer, follow the  
onscreen prompts to set up a Bluetooth partnership with the computer.  
11. Select Sync.  
12. When synchronization has finished, press Menu (right softkey) and select Disconnect  
Bluetooth.  
Exchange ActiveSync (Wireless Synchronization)  
I Can’t Synchronize With My Company’s Exchange Server  
If you’re unable to change your lock settings, check with your system administrator to find out  
if a systemwide locking policy is in place.  
My Scheduled Sync Doesn’t Work  
If your company uses Microsoft System Center Mobile Device Manager, contact your  
system administrator to find out whether synchronization frequency settings are restricted  
on your smartphone.  
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By default, a scheduled sync does not work while you are roaming. This is to prevent  
roaming charges on your account. If roaming charges are not a concern, follow these  
steps to continue your sync schedule while roaming:  
1. Press Start  
and select Programs.  
2. Select ActiveSync  
.
3. Press Menu (right softkey) and select Schedule.  
4. Check the Use above setting when roaming box.  
5. Press OK  
.
An Alert Tells Me That ActiveSync Encountered a Problem on the Server  
There is a temporary problem with the server, or the server may be temporarily overloaded.  
Try again later, and if the problem persists, contact your system administrator.  
An Alert Tells Me That There Is Not Enough Free Memory to Synchronize  
ActiveSync ran out of storage space. Try the following:  
1. Go to Task Manager and close all running programs (see “Closing Applications” on  
page 70 for details).  
for suggestions of other ways to free up space on your smartphone.  
An Alert Tells Me That the Server Could Not Be Reached  
Your smartphone had to wait too long to connect to the Exchange server. The connection  
may have been lost, the server may be temporarily overloaded, or the server may have  
encountered an internal error. Check your Exchange server name and proxy server settings  
An Alert Tells Me That ActiveSync Encountered a Problem With [Item Type] [Item Name]  
There is an error while synchronizing a single item. This error can usually be corrected only  
by removing the item that caused the error. If you sync again to see if the error persists, be  
aware that items causing this type of error are skipped and do not show up again.  
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An Alert Tells Me That My Account Information Could Not Be Detected  
When you set up the Exchange server sync options, the credentials page was left blank.  
Correct the credentials (see “Setting Up Wireless Synchronization” on page 332), or set up  
your smartphone to sync only with a computer, and try to sync again.  
An Alert Tells Me that My Device Timed Out While Waiting For Credentials  
The Exchange server credentials screen was left open too long. Reenter the Exchange server  
credentials, and try to sync again.  
My Today Screen Settings Are Not Restored After a Hard Reset  
Settings such as the background image and plug-in choices are not backed up during  
synchronization, so they can’t be restored after a hard reset. If you use a backup utility, such  
as the included Sprite Backup, you may be able to restore a backup to recover your Today  
screen settings and other additional information.  
When I Sync With My Exchange Server, My Information Is Not Downloaded to My Smartphone  
Check with your system administrator to obtain the name of the mail server that offers you  
wireless access to the corporate mail system. If you cannot obtain the name of this server  
(some companies do not give it out, because they do not want wireless access to their  
servers), you cannot use ActiveSync to synchronize with the Exchange server. You can also  
check the following setting:  
1. Press Start  
and select Programs.  
2. Select ActiveSync  
.
3. Press Menu (right softkey) and select Configure Server.  
4. Make sure the SSL box is checked.  
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Email  
I Have Problems Using My Account  
Occasionally you may experience problems using an email account after you set it up. If you  
followed the account setup procedure and are experiencing problems using the account,  
verify that the account complies with your email provider’s requirements:  
Verify both your password and your user name for your email account.  
Some wireless service providers require you to be on their network to use your email  
account. If this is the case, be sure to use your provider’s network as the connection type  
for the account.  
Some wireless service providers have other requirements specific to their service. Check  
with your service provider to find out whether any provider-specific requirements exist.  
Service provider settings frequently change. If your email account was working but you  
are currently experiencing problems, check with your service provider to find out whether  
any of the account settings have changed.  
I Have Problems Sending and Receiving Email  
Short periods of time when email is unavailable are common, due to server problems or  
poor wireless coverage. If you have problems sending or receiving mail for an extended  
period of time, check with your ISP or email service provider to verify that the service is  
working properly, and check with Sprint Customer Service for outage information in your  
area.  
If your company uses Microsoft System Center Mobile Device Manager, contact your  
system administrator to find out whether email features are disabled on your smartphone.  
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Scheduled Email Synchronization Is Not Working  
If email synchronization is occurring and you turn your smartphone off, or if the connection to  
your email service provider is disconnected, the sync fails.  
1. Check the synchronization schedule to make sure that email sync is set to occur at the  
details).  
2. Press Start  
, select Programs, and then select ActiveSync  
.
3. Press Menu (right softkey) and select Configure Server.  
4. Press Next (right softkey), and make sure the Save password box is checked. (This is  
required for wireless synchronization.)  
I Have Problems Sending Email (IMAP and POP Accounts)  
If you are able to receive email messages but cannot send them, try the following:  
Make sure your ISP or email provider allows you to access email on a Treo Pro  
smartphone. (Some providers do not offer this option at all; other providers require an  
upgrade for you to access email on a smartphone.)  
(Many service providers require authenticated access, or ESMTP, to use their SMTP  
servers.)  
Enter the name of a different outgoing mail server for sending mail (see “Setting Up an  
IMAP or POP Email Account” on page 129). (Many ISPs, such as cable companies,  
require that you have an Internet connection to their network to send email through their  
servers. In this case, you can almost always receive email from these accounts, but if you  
want to send email, you must send it through another server. Contact Sprint for an  
outgoing mail server option based on your Sprint account settings. In other cases, your  
ISP may be able to provide you with the outgoing mail server settings required to send  
mail from your smartphone.)  
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I Have Problems Sending Email (Exchange Server Account)  
If you are able to receive email messages but cannot send them, check that encryption is  
enabled:  
1. Press Start  
, select Programs, and then select ActiveSync  
.
2. Press Menu (right softkey), and select Configure Server.  
3. Press Next (right softkey), and make sure the This server requires an encrypted (SSL)  
connection box is checked.  
I Have Problems Synchronizing Messages on My Smartphone With Messages  
on My Computer  
Make sure you have chosen the same settings for the account on both your Treo Pro  
smartphone and your computer. For example, if the account is set up on your smartphone to  
use the POP protocol, check the ActiveSync settings on your computer to make sure that POP  
is selected as the protocol for that account.  
My vCard or vCal Email Attachment Isn’t Forwarding Correctly  
Microsoft Office Outlook provides several features that work with email client software on a  
Windows computer. For these features to work correctly, the email client software must be  
properly set up. Follow these steps to check the settings:  
1. On your computer, click Start > Control Panel.  
2. Select Internet Options, and then click the Programs tab.  
3. Make sure that the email field is set to the correct email client software.  
4. Click OK.  
5. Start the email client software and make sure it is configured as the default MAPI client.  
(Consult the documentation for the email application for more information.)  
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Web  
I Can’t Access a Page  
1. Make sure you have Internet access:  
Open Internet Explorer® Mobile and try to view a Web page you’ve loaded before.  
To ensure that you’re viewing the page directly from the Internet, press Menu (right  
softkey) and select Refresh.  
After confirming your Internet connection, try to view the page in question again. If it  
comes up blank, press Menu (right softkey) and select Refresh.  
If you’re still having trouble, the page may contain elements that are not supported  
by Internet Explorer Mobile, such as Flash, Shockwave, VBScript, WML script, and  
other plug-ins.  
2. Some Web sites use a redirector to their true home page (for example, if you enter the  
address http://palm.com/support, it may resolve to http://palm.com/us/support. If  
Internet Explorer Mobile can’t follow the redirect, try using a desktop browser to see the  
landing page of the redirector, and enter that address in Internet Explorer Mobile.  
3. If your company uses Microsoft System Center Mobile Device Manager and you’re  
attempting to connect to the Internet with a Wi-Fi connection, contact your system  
administrator to find out whether Wi-Fi features are disabled on your smartphone.  
An Image or Map Is Too Small on My Smartphone Screen  
With Internet Explorer Mobile you can zoom in and out on a Web page. In Mobile view mode  
you can view pages optimized for a mobile device. See “Viewing a Web Page” on page 184  
for details.  
A Secure Site Refuses to Permit a Transaction  
Some Web sites don’t support certain browsers for transactions. Please contact the site’s Web  
master to make sure the site allows transactions using Internet Explorer Mobile.  
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Camera  
Here are some tips for taking good pictures with the built-in camera:  
Clean the camera’s lens with a soft, lint-free cloth.  
Take pictures in bright lighting conditions. Low-light images may be grainy, due to the  
sensitivity of the camera.  
Hold the camera as still as possible. Try supporting your picture-taking arm against your  
body or a stationary object, such as a wall.  
Keep the subject of the pictures still. Exposure time is longer with lower light levels, so you  
may see a blur.  
For best results, position the brightest light source behind you, lighting the subject’s face.  
Avoid taking indoor pictures with the subject in front of a window or light.  
Make sure the subject is at least 18 inches (.5 meters) away from the camera to ensure  
good focus.  
My Camera Won’t Take Pictures  
If your company uses Microsoft System Center Mobile Device Manager, contact your system  
administrator to find out whether the camera features are disabled on your smartphone.  
The Camera Preview Image Looks Strange  
Some third-party applications overwrite the color settings of your Treo Pro smartphone with  
their own 8-bit color settings. This can affect the Camera Preview Mode. Delete third-party  
applications one by one until the preview image improves.  
Pictures are 16-bit color. Resolution settings range from 1600 x 1200 to  
160 x 120 pixels. Video resolution settings range from 320 x 240 to 176 x  
144 pixels. You can change the resolution setting by pressing Menu (right  
softkey) and selecting Resolution (still images) or Quality (video).  
Did you know?  
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Third-Party Applications  
Sometimes, third-party applications can cause conflicts on your Treo Pro smartphone.  
Third-party applications that modify wireless features may affect the performance of your  
device and may require extra troubleshooting. Use caution when installing the following types  
of applications:  
Ringtone managers.  
Caller ID applications.  
Instant messaging.  
Applications that modify when your phone or data connections turn on or off and how  
your phone behaves.  
Remember that not all third-party applications were written with the Treo Pro  
smartphone keyboard and 5-way navigator in mind. You may encounter  
strange behavior or errors in these applications if you use the keyboard and  
5-way navigator.  
Tip  
If you recently installed an application and your Treo Pro smartphone seems to be stuck, try  
the following:  
1. Perform a soft reset (see “Performing a Soft Reset” on page 375).  
2. Make sure the third-party application is compatible with the Windows Mobile version 6.1  
operating system on your Treo Pro smartphone.  
3. Delete the most recently installed application from your smartphone (see “Removing  
4. If the problem persists, perform another soft reset.  
5. If possible, synchronize or use the included Sprite Backup utility to back up your most  
recent information.  
6. Perform a hard reset (see “Performing a Hard Reset” on page 377).  
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7. Synchronize or restore your backup to refresh the information in your built-in  
applications.  
8. If the problem is resolved, begin reinstalling your third-party applications one at a time.  
9. If the problem recurs, delete the last application you installed and report the problem to  
its developer.  
Getting More Help  
Contact the author or vendor of any third-party software if you require further assistance.  
Sprint does not provide technical support for applications that are not built into your Treo Pro  
smartphone.  
Making Room on Your Treo Pro Smartphone  
If you store a large number of records, or install many third-party applications, the internal  
memory on your Treo Pro smartphone may fill up. Here are some ways to clear space on your  
device:  
Camera: Large images take up a lot of memory. Move images to an expansion card, or  
delete images from your smartphone (see “Synchronizing Your Media Files” on  
Email: Email attachments can consume excessive memory. Move attachments to an  
expansion card, or delete large files from your smartphone (see “Managing Your  
Messages” on page 170). You may also want to empty the deleted items folder.  
Internet: If you save links to pages you’ve visited in Internet Explorer Mobile, you may want  
to clear all recent pages (see “Customizing Your Internet Explorer® Mobile Settings” on  
Third-party applications: You can delete infrequently used applications or move them to  
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Also, remember that your Treo Pro smartphone includes an expansion card slot, and that you  
can store applications and information on expansion cards. However, you still need free  
memory on the device itself to run applications from an expansion card.  
Voice Quality  
Is the Other Person Hearing an Echo?  
Try decreasing the volume on your smartphone to avoid coupling or feedback on the  
other person’s end. This applies to both the speakerphone and the handset earpiece.  
Position the smartphone closer to your ear to prevent sound leaking back to the  
microphone. Keep your hand away from the microphone hole in the lower-left corner of  
your device.  
If you’re using Speakerphone mode with your smartphone lying on a flat surface, try  
turning the device face-down (screen facing the surface).  
Are You Hearing Your Own Voice Echo?  
Ask the other person to turn down the volume or to hold the smartphone closer to his or  
her ear.  
Is Your Voice Too Quiet on the Other End?  
Be sure to hold the bottom of the Treo Pro smartphone, or the hands-free microphone, close  
to your mouth.  
Check the signal-strength indicator. If the signal is weak, try to find an area with  
better coverage.  
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Section 7B  
Glossary  
1xRTT: A standard of wireless Internet connectivity that allows for persistent data connections  
as long as you are actively using your data connection. The average data transmission rate is  
about 70Kbps, although theoretical limits are 153.6Kbps. With data services plans, you pay a  
monthly rate for unlimited data transfer and you don’t pay for connection time.  
ActiveSync®: The software on your Treo™ Pro smartphone by Palm that exchanges and  
updates the information on your smartphone with the information on your computer.  
ActiveSync Desktop Software: The software on your Windows XP computer that exchanges  
and updates the information on your computer with the information on your Treo Pro  
smartphone. To open ActiveSync on your computer, double-click the ActiveSync icon in the  
taskbar in the lower-right corner of your screen. If the icon does not appear, click Start > All  
Programs > Microsoft ActiveSync. See “Installing Desktop Sync Software: Windows XP and  
Auto-off interval: The time of inactivity that passes before the screen on your Treo Pro  
smartphone turns off. The wireless features on your device are unaffected by this setting.  
Beam: The process of sending or receiving an entry or application using the infrared port on  
your Treo Pro smartphone or using Bluetooth® wireless technology.  
Bluetooth® wireless technology: Technology that enables devices such as the Treo Pro  
smartphone, wireless phones, and computers to connect wirelessly to each other so that they  
can exchange information over short distances.  
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Desktop software: A PIM application for computers, such as Microsoft® Outlook®, that helps  
you manage your personal information and keep your personal information synchronized  
with your Treo Pro smartphone.  
Direct Push technology: A two-way wireless delivery method used between Microsoft  
Exchange Server 2007, or Exchange Server 2003 upgraded to Service Pack 2, and a Treo Pro  
smartphone with Windows Mobile® 6.1 with MSFP (Messaging and Security Feature Pack).  
Microsoft Direct Push technology enables features such as Tasks Over The Air (OTA), and  
IP-based push updating of Outlook information (Inbox, Calendar, Contacts, and Tasks).  
EVDO (Evolution Data Optimized): A wireless broadband technology that is designed for  
very high-speed data transfer with average download speeds of 400 to 700Kbps and that is  
capable of reaching speeds up to a theoretical maximum of 3.2Mbps, and upload speeds up  
to 1.8Mbps. The Sprint Mobile Broadband Network uses EVDO technology. Your Treo Pro  
smartphone supports EVDO Rev 0 and Rev A technologies.  
Global Address List (GAL): An online address book for Microsoft Exchange Server 2007 or  
Exchange Server 2003 upgraded to Service Pack 2. The GAL contains names, email  
addresses, and other information, and is created and maintained by your Exchange server  
administrator.  
Infrared (IR): A way of transmitting information using light waves. The IR port on  
your Treo Pro smartphone lets you transfer information between other IR devices within a  
short radius.  
Lithium-ion (li-ion): The rechargeable battery technology used in your device.  
Microsoft System Center Mobile Device Manager: A security management platform that  
enables system administrators to set and implement security policies by remotely controlling  
mobile devices. This platform also enables users to access corporate information on  
networks with firewalls.  
Mobile Broadband Network: An advanced wireless data network using the fastest  
commercially available wireless network technology (EVDO) to deliver broadband-like transfer  
speeds for your data connections.  
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Partnership: Two Bluetooth devices—for example, your Treo Pro smartphone and a  
hands-free device—that can connect because each device finds the same passkey on the  
other device. Once you form a partnership with a device, you don’t need to enter a passkey to  
connect with that device. Partnership is known on some devices as paired relationship,  
pairing, trusted device, or trusted pair.  
Phone as Modem: The feature that enables your device (when connected to the mobile  
broadband network) to be used as a high-speed modem for your computer, using a wired  
(USB cable) connection.  
Phone Off: The icon that indicates when the phone feature is not connected to any wireless  
phone network. You can still use the organizer and other features.  
PIM (personal information manager): A category of software that includes applications such  
as Microsoft Outlook, Palm® Desktop software, Lotus Notes, and ACT!. PIMs generally store  
contacts, schedules, tasks, and memos.  
SMS: The service that exchanges short text messages almost instantly between wireless  
devices. These messages can usually include up to 160 characters. Your Treo Pro  
smartphone can send and receive text messages while you are on a voice call.  
Sprint 1xRTT: The next generation of wireless Internet access that enables you to check your  
email and browse the Web.  
SSID: The name that identifies a Wi-Fi network. If a network does not broadcast its SSID, you  
must get the SSID from the system administrator in order to connect to the network.  
Synchronization: The process in which information that is entered or updated on your  
Treo Pro smartphone, your computer, or a server is updated in one of the other locations  
either wirelessly or by means of a cable connection. See “Synchronizing Information” on  
User name: The name associated with your Treo Pro smartphone that distinguishes it from  
other Windows Mobile devices. When you first synchronize your device, you are asked to give  
it a user name.  
Wi-Fi access point: A network device with an antenna that provides wireless connections to a  
larger network. Also called a hotspot.  
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Windows Mobile®: The operating system of your Treo Pro smartphone. Your device uses the  
Windows Mobile 6.1 Professional edition of this operating system.  
Windows Mobile Device Center: The software on your Windows Vista® computer that  
enables you to synchronize content and manage music, pictures, and videos between your  
device and your computer. To open Windows Mobile Device Center on your computer, click  
Start > All Programs > Windows Mobile Device Center.  
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Section 8  
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Section 8A  
Important Safety Information  
In This Section  
Section 8A: Important Safety Information  
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This guide contains important operational and safety information that helps  
you safely use your Treo™ Pro smartphone by Palm. Failure to read and  
follow the information provided in this guide may result in serious bodily  
injury, death, or property damage.  
WARNING  
FCC Statements  
This equipment has been tested and found to comply with the limits for a Class B digital  
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable  
protection against harmful interference in a residential installation. This equipment generates,  
uses and can radiate radio frequency energy and, if not installed and used in accordance  
with the instructions, may cause harmful interference to radio communications. However,  
there is no guarantee that interference will not occur in a particular installation. If this  
equipment does cause harmful interference to radio or television reception, which can be  
determined by turning the equipment off and on, the user is encouraged to try to correct the  
interference by one or more of the following measures:  
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and receiver.  
Connect the equipment into an outlet on a circuit different from that to which the receiver  
is connected.  
Consult the dealer or an experienced radio/TV technician for help.  
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two  
conditions: (1) this device may not cause harmful interference, and (2) this device must  
accept any interference received, including interference that may cause undesired operation.  
This phone meets the FCC Radiofrequency Emission Guidelines and is certified with the FCC  
as:  
FCC ID: O8F-SKYC.  
The FCC ID on your Palm smartphone is located on a label inside the battery compartment.  
The battery must be removed as shown below to view the label.  
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Changes or modifications not expressly approved by the party responsible  
for compliance could void the user’s authority to operate the equipment.  
Caution  
Antenna Care/Unauthorized Modifications  
Use only the supplied integral antenna. Unauthorized antenna modifications or attachments  
could damage the unit and may violate FCC regulations.  
Industry Canada  
Operation is subject to the following two conditions: (1) this device may not cause harmful  
interference, and (2) this device must accept any interference received, including interference  
that may cause undesired operation.  
This Class B digital apparatus complies with Canadian ICES-003.  
The term “IC” before the equipment certification number only signifies that the Industry  
Canada technical specifications were met.  
IC: 3905A-SKYC  
L’ utilisation de ce dispositif est autorisée seulement aux conditions suivantes : (1) il ne doit  
pas produire de brouillage et (2) l’ utilisateur du dispositif doit étre prêt à accepter tout  
brouillage radioélectrique reçu, même si ce brouillage est susceptible de compromettre le  
fonctionnement du dispositif.  
Cet appareil numérique de la classe [*] est conforme à la norme NMB-003 du Canada.  
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RF Safety Exposure  
General statement on RF energy: Your smartphone contains a transmitter and a receiver.  
When it is ON, it receives and transmits RF energy. When you communicate with your  
smartphone, the system handling your call controls the power level at which your smartphone  
transmits.  
Specific Absorption Rate (SAR): Your mobile device is a radio transmitter and receiver. It is  
designed not to exceed the limits for exposure to radio waves recommended by international  
guidelines. These guidelines were developed by the independent scientific organization  
ICNIRP and include safety margins designed to assure the protection of all persons,  
regardless of age and health.  
In order to certify this unit for sale to the public, this unit has been tested for RF exposure  
compliance at a qualified test laboratory and found to comply with the regulations regarding  
exposure to RF Energy under the recommendations of the International Commission on  
Non-Ionizing Radiation Protection (ICNIRP). The tests are performed in positions and  
locations as required by the FCC and IC for each model.  
As SAR is measured utilizing the device’s highest transmitting power, the actual SAR of this  
device while operating is typically below that indicated below. This is due to automatic  
changes to the power level of the device to ensure it only uses the minimum power required  
to communicate with the network.  
The SAR limit for mobile devices set by FCC/IC is 1.6 W/kg averaged over 1 gram of tissue for  
the body or head (4.0 W/kg averaged over 10 grams of tissue for the extremities—hands,  
wrists, ankles, and feet).  
The highest reported SAR values of the Palm smartphone are:  
Maximum Scaled SAR Values (FCC)  
Head  
Body  
1.4 W/kg  
1.29 W/kg  
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In order to comply with FCC and IC RF exposure safety guidelines, users MUST use one of  
the following types of body worn accessories:  
1. A Palm® brand body-worn accessory that has been tested for (specific absorption rate)  
SAR compliance and is intended for use with this product.  
2. An accessory that contains NO metal (snaps, clips, etc.) and provides AT LEAST 1.5 cm  
(0.6 in.) of separation between the user’s body and the unit.  
Do NOT use the device in a manner such that it is in direct contact with the body (i. e., on the  
lap or in a breast pocket). Such use will likely exceed the FCC RF safety exposure limits. See  
www.fcc.gov/oet/rfsafety for more information on RF exposure safety.  
To view the most recent SAR values of the Treo Pro smartphone, visit palm.com/55058.  
Body Worn Operation: Important safety information regarding radio frequency radiation (RF)  
exposure: To ensure compliance with RF exposure guidelines the smartphone must be used  
with a minimum of 1.5 cm (0.6 in.) separation from the body. Failure to observe these  
instructions could result in your RF exposure exceeding the relevant guideline limits.  
Limiting Exposure to Radio Frequency (RF) Fields: For individuals concerned about limiting  
their exposure to RF fields, the World Health Organization (WHO) provides the following  
advice:  
Precautionary Measures: Present scientific information does not indicate the need for any  
special precautions for the use of mobile phones. If individuals are concerned, they might  
choose to limit their own or their children’s RF exposure by limiting the length of calls, or  
using ‘hands-free’ devices to keep mobile phones away from the head and body.  
Further information on this subject can be obtained from the WHO home page  
June 2000.  
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Hearing Aid Compatibility (HAC)  
Using Your Phone With a Hearing Device  
Your smartphone is compliant with the FCC Hearing Aid Compatibility (HAC) requirements.  
For additional HAC information, including the HAC rating of this product, please refer to  
Your device has been tested for hearing aid compatibility. When some wireless phones are  
used near some hearing devices (hearing aids and cochlear implants), users may detect a  
buzzing, humming or whining noise. Some hearing devices are more immune than others to  
this interference noise, and phones also vary in the amount of interference they generate.  
The wireless telephone industry has developed ratings for some of their mobile phone, to  
assist hearing-device users in finding phones that may be compatible with their hearing  
devices. Not all phones have been rated. Phones that have been rated have a label on the  
box. Your Treo™ Pro smartphone by Palm has an M3/T3 rating. Your smartphone has not  
been HAC rated with respect to its Wi-Fi operation because currently no HAC standards exist  
for Wi-Fi.  
These ratings are not guarantees. Results will vary, depending on the level of immunity of your  
hearing device and the degree of your hearing loss. If your hearing device happens to be  
vulnerable to interference, you may not be able to use a rated phone successfully. Trying out  
the phone with your hearing device is the best way to evaluate it for your personal needs.  
M-Ratings: Phones rated M3 or M4 meet FCC requirements and are likely to generate less  
interference with hearing devices than phones that are not labeled. M4 is the better/higher of  
the two ratings.  
T-Ratings: Phones rated T3 or T4 meet FCC requirements and are likely to be more usable  
with a hearing device's telecoil (“T switch” or “Telephone Switch”) than unrated phones. T4 is  
the better/higher of the two ratings.  
The more immune your hearing aid device is, the less likely you are to experience  
interference noise from your wireless phone. Hearing aid devices should have ratings similar  
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to those of phones. Ask your hearing health-care professional for the rating of your hearing  
aid. Add the rating of your hearing aid and your phone to determine probable usability:  
Any combined rating equal to or greater than six offers the best use.  
Any combined rating equal to five is considered normal use.  
Any combined rating equal to four is considered usable.  
Thus, if you pair an M3 hearing aid with an M3 phone, you will have a combined rating of six  
for “best use.” This is synonymous for T ratings.  
Palm further suggest that you experiment with multiple phones (even those not labeled M3/T3  
or M4/T4) while in the store to find the one that works best with your hearing aid device. If you  
experience interference or find the quality of service unsatisfactory after purchasing your  
device, promptly return it to the store within 30 days of purchase. With the Palm 30-day  
Risk-Free Guarantee, you may return the device within 30 days of purchase for a full refund,  
and you will only be responsible for charges based on your actual usage.  
Getting the Best Hearing Device Experience With Your Device  
To further minimize interference:  
Set the phone's screen and keyboard backlight settings to ensure the minimum time  
interval.  
Move the phone around to find the point with the least interference.  
Battery Handling  
Do not disassemble or open, crush, bend or deform, puncture or shred.  
Do not modify or remanufacture, attempt to insert foreign objects into the battery, immerse  
or expose to water or other liquids, or expose to fire, explosion, or other hazard.  
Only use the battery for the system for which it is specified.  
Only use the battery with a charging system that has been qualified with the system per  
the IEEE/CTIA-1725 standard. Use of an unqualified battery or charger may present a risk  
of fire, explosion, leakage, or other hazard.  
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Do not short circuit a battery or allow metallic conductive objects to contact battery  
terminals.  
Replace the battery only with another battery that has been qualified with the system per  
IEEE/CTIA-1725. Use of an unqualified battery may present a risk of fire, explosion,  
leakage or other hazard.  
Promptly dispose of used batteries in accordance with local regulations.  
Battery usage by children should be supervised.  
Avoid dropping the phone or battery. If the phone or battery is dropped, especially on a  
hard surface, and the user suspects damage, take it to a service center for inspection.  
Do not handle a damaged or leaking Lithium-Ion (LI-ion) battery as you can be burned.  
Improper battery use may result in a fire, explosion or other hazard.  
Based on DOT rules, spare batteries must not be transported in checked luggage on  
commercial flights. Spare batteries can only be transported in carry-on luggage. For more  
Protecting Your Battery  
The guidelines listed below help you get the most out of your battery’s performance.  
Recently there have been some public reports of wireless phone batteries overheating,  
catching fire, or exploding. It appears that many, if not all, of these reports involve counterfeit  
or inexpensive, aftermarket-brand batteries with unknown or questionable manufacturing  
standards. Use only manufacturer-approved batteries and accessories found at Carrier Stores  
or through your device’s manufacturer. Buying the right batteries and accessories is the best  
way to ensure they're genuine and safe.  
In order to avoid damage, charge the battery only in temperatures that range from 32° F to  
122° F (0° C to 50° C).  
Don’t use the battery charger in direct sunlight or in high humidity areas, such as the  
bathroom.  
Never dispose of the battery by incineration.  
Keep the metal contacts on top of the battery clean.  
Don't attempt to disassemble or short-circuit the battery.  
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The battery may need recharging if it has not been used for a long period of time.  
It’s best to replace the battery when it no longer provides acceptable performance. It can  
be recharged hundreds of times before it needs replacing  
Don’t store the battery in high temperature areas for long periods of time. It's best to follow  
these storage rules:  
Less than one month: 14° F to 140° F (–10° C to 60° C)  
More than one month: 14° F to 113° F (–10° C to 45° C)  
Power Specifications  
Use only Palm-approved power accessories such as AC-power adapters and batteries.  
Unauthorized and non-approved batteries will NOT operate with the Palm smartphone.  
AC Power Adapter source: Foxlink  
Model: 5890-712V-02K0  
Part Number: 157-10108-00  
Input Rating: 100–240 Vac, 50/60Hz, 0.2A  
Output Rating: 5Vdc, 1000mA  
Battery Source: Palm  
Type: Rechargeable Li-ion Polymer  
Model: 157-10105-00  
Rating: 3.7Vdc, 1500mAh (minimum)  
Recycling and Disposal  
This symbol indicates that Palm products should be recycled and not be disposed  
of in unsorted municipal waste. Please return Palm products to the electrical and  
electronic equipment collection points in your municipality or county. These  
collection points are available free of charge. For detailed information please refer to  
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your municipality or county. For information on Palm’s environmental programs, visit  
Hazardous substances that may be included in electronic products can potentially affect  
human health and the environment. Recycling benefits the environment by diverting waste  
from landfills and by recovering materials that may be recycled into other products.  
Responsible recycling ensures materials are properly collected and disposed. Palm is  
committed to support the European Union WEEE directive (2002/96/EC) and the protection of  
the environment for future generations.  
As part of Palm’s corporate commitment to be a good steward of the environment, we strive to  
use environmentally friendly materials, reduce waste and collaborate with our channel  
partners to raise awareness and help keep Palm handheld devices, smartphones and mobile  
companions out of landfills through evaluation and disposition for reuse and recycling.  
Visit www.palm.com/recycle for additional details and information about how you can help  
reduce electronic waste.  
User Safety  
Operational Warnings  
IMPORTANT INFORMATION ON SAFE AND EFFICIENT OPERATION. Read this information  
before using your smartphone. For the safe and efficient operation of your smartphone,  
observe these guidelines.  
Potentially explosive atmospheres: Turn off your smartphone when you are in any areas with a  
potentially explosive atmosphere, such as fueling areas (gas or petrol stations, below deck on  
boats) storage facilities for fuel or chemicals, blasting areas and areas near electrical blasting  
caps, and areas where there are chemicals or particles (such as metal powders, grains and  
dust) in the air.  
Interference to medical and personal Electronic Devices: Most but not all electronic  
equipment is shielded from RF signals and certain electronic equipment may not be shielded  
against the RF signals from your smartphone.  
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Pacemakers: The Health Industry Manufacturers Association recommends that a minimum  
separation of 15 centimeters (6 inches) be maintained between a smartphone and a  
pacemaker to avoid potential interference with the pacemaker. These recommendations are  
consistent with the independent research by the recommendations of Wireless Technology  
Research.  
Persons with pacemakers should:  
ALWAYS keep the smartphone more than 6 inches (15 centimeters) from their pacemaker  
when the smartphone is turned ON.  
Not carry the smartphone in a breast pocket.  
Use the ear opposite the pacemaker to minimise the potential for interference.  
Turn the smartphone OFF immediately if you have any reason to suspect that interference  
is taking place.  
Other Medical Devices, Hospitals: If you use any other personal medical device, consult the  
manufacturer of your device to determine if it is adequately shielded from external RF energy.  
Your physician may be able to assist you in obtaining this information. Turn your smartphone  
OFF in health care facilities when any regulations posted in these areas instruct you to do so.  
Hospitals or health care facilities may be using equipment that could be sensitive to external  
RF energy.  
Repetitive Motion Injuries: When using the keyboard or playing games on your smartphone,  
you may experience discomfort in your neck, shoulders, hands, arms, of other parts of the  
body. To avoid any injury, such as tendonitis, carpal tunnel syndrome, or other  
musculoskeletal disorder, make sure to take necessary breaks from use, take longer rests  
(such as several hours) if discomfort or tiring begins, and see a doctor if discomfort persists.  
To minimize the risk of Repetitive Motion Injuries, when Texting or playing games with your  
phone:  
Do not grip the phone too tightly.  
Press the buttons lightly.  
Make use of the special features in the handset which minimize the number of buttons  
which have to be pressed, such as message templates and predictive text.  
Take lots of breaks to stretch and relax.  
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Audio Safety: This smartphone is capable of producing loud noises which may damage your  
hearing. When using the speakerphone feature, it is recommended that you place your  
smartphone at a safe distance from your ear.  
Blackouts and Seizures: Blinking lights, such as those experienced with television or playing  
video games may cause some people to experience blackout or seizure, even if never  
experienced before. In the event a smartphone user should experience any disorientation,  
loss of awareness, convulsion, eye or muscle twitching or other involuntary movements, stop  
use immediately and consult a doctor. Individuals with personal or family history of such  
events should consult a doctor before using the device. To limit the possibility of such  
symptoms, wherever possible every hour take a minimum of 15 minutes, use in a well lighted  
area, view the screen from the farthest distance and avoid exposure to blinking lights if you  
are tired.  
Operating Machinery: Do not use your smartphone while operating machinery. Full attention  
must be given to operating the machinery in order to reduce the risk of an accident.  
Aircraft: While in aircraft, follow all instructions regarding the operation of your smartphone.  
Use of your smartphone while on board an aircraft must be done in accordance in  
compliance with airline instructions and regulations.  
Vehicles With Air Bags: Your smartphone should not be placed in a position that would affect  
the operation of air bag deployment or in a position that, should the air bag inflate, could  
propel the smartphone. Air bags will inflate with great force and care should be taken to  
protect within a vehicle that has air bags. Do not place a phone in the area over an air bag or  
in the air bag deployment area. Store the phone safely before driving the vehicle.  
Hearing Aids: People with hearing aids or other cochlear implants may experience interfering  
noises when using wireless devices or when one is nearby. The level of interference will  
depend on the type of hearing device and the distance from the interference source.  
Increasing the separation between them may reduce the interference. You may also consult  
your hearing aid manufacturer to discuss alternatives.  
Small Children: Do not leave your smartphone and its accessories within the reach of small  
children or allow them to play with it. They could hurt themselves or others, or could  
accidentally damage the smartphone. Your smartphone contains small parts with sharp  
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edges that may cause an injury or which could become detached and create a choking  
hazard.  
Keep the device away from the abdomens of pregnant women and adolescents, particularly  
when using the device hands-free.  
To reduce exposure to radiation, use your device in good reception areas, as indicated by the  
bars on your phone, at least 3 to 4 bars.  
Caution: Avoid Potential Hearing Loss  
Prolonged exposure to loud sounds (including music) is the most common cause of  
preventable hearing loss. Some scientific research suggests that using portable audio  
devices, such as portable music players and cellular telephones, at high volume settings for  
long durations may lead to permanent noise-induced hearing loss. This includes the use of  
headphones (including headsets, earbuds and Bluetooth® or other wireless devices).  
Exposure to very loud sound has also been associated in some studies with tinnitus (a  
ringing in the ear), hypersensitivity to sound and distorted hearing. Individual susceptibility to  
noise-induced hearing loss and other potential hearing problems varies. The amount of  
sound produced by a portable audio device varies depending on the nature of the sound, the  
device, the device settings and the headphones. You should follow some common sense  
recommendations when using any portable audio device:  
Set the volume in a quiet environment and select the lowest volume at which you can  
hear adequately.  
When using headphones, turn the volume down if you cannot hear the people speaking  
near you or if the person sitting next to you can hear what you are listening to.  
Do not turn the volume up to block out noisy surroundings. If you choose to listen to your  
portable device in a noisy environment, use noise-cancelling headphones to block out  
background environmental noise.  
Limit the amount of time you listen. As the volume increases, less time is required before  
your hearing could be affected.  
Avoid using headphones after exposure to extremely loud noises, such as rock concerts,  
that might cause temporary hearing loss. Temporary hearing loss might cause unsafe  
volumes to sound normal.  
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Do not listen at any volume that causes you discomfort. If you experience ringing in your  
ears, hear muffled speech or experience any temporary hearing difficulty after listening to  
your portable audio device, discontinue use and consult your doctor.  
You can obtain additional information on this subject from the following sources:  
American Academy of Audiology  
11730 Plaza American Drive, Suite 300  
Reston, VA 20190  
Voice: (800) 222-2336  
Email: info@audiology.org  
National Institute on Deafness and Other  
Communication Disorders  
National Institutes of Health  
31 Center Drive, MSC 2320  
Bethesda, MD USA 20892-2320  
Voice: (301) 496-7243  
Email: nidcdinfo@nih.gov  
National Institute for Occupational Safety and Health  
Hubert H. Humphrey Bldg.  
200 Independence Ave., SW  
Washington, DC 20201  
Voice: 1-800-35-NIOSH (1-800-356-4674)  
Product Handling & Safety  
General Statement on Handling and Use: You alone are responsible for how you use your  
smartphone and any consequences of its use.  
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You must always switch off your smartphone wherever the use of a phone is prohibited. Use  
of your smartphone is subject to safety measures designed to protect users and their  
environment.  
Always treat your smartphone and its accessories with care and keep it in a clean and  
dust-free place.  
Do not expose your smartphone or its accessories to open flames or lit tobacco products.  
Do not expose your smartphone or its accessories to liquid, moisture, or high humidity.  
Do not drop, throw, or try to bend your smartphone or its accessories.  
Do not use harsh chemicals, cleaning solvents, or aerosols to clean the device or its  
accessories.  
Do not paint your smartphone or its accessories.  
Do not attempt to disassemble your smartphone or its accessories; only authorised  
personnel must do so.  
Do not expose your smartphone or its accessories to extreme temperatures, minimum 0  
and maximum +60 degrees Celsius (32F–140F).  
Please check local regulations for disposal of electronic products.  
Do not carry your smartphone in your back pocket as it could break when you sit down.  
Battery: Your smartphone includes an internal lithium-ion polymer battery. Please note that  
use of certain data applications can result in heavy battery use and may require frequent  
battery charging. Any disposal of the smartphone or battery must comply with laws and  
regulations pertaining to lithium-ion or lithium-ion polymer batteries.  
Demagnetisation: To avoid the risk of demagnetisation, do not allow electronic devices or  
magnetic media close to your smartphone for a long time.  
Normal Use Position: When making or receiving a phone call, hold your smartphone to your  
ear, with the bottom towards your mouth or as you would a fixed line phone.  
Emergency Calls: This smartphone, like any wireless phone, operates using radio signals,  
which cannot guarantee connection in all conditions. Therefore, you must never rely solely on  
any wireless phone for emergency communications.  
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Smartphone Heating: Your smartphone may become warm during charging and during  
normal use.  
Accessories: Use only approved accessories. Do not connect with incompatible products or  
accessories. Take care not to touch or allow metal objects, such as coins or key rings, to  
contact or short-circuit the battery terminals.  
Connection to a Car: Seek professional advice when connecting a phone interface to the  
vehicle electrical system.  
Faulty and Damaged Products: Do not attempt to disassemble the smartphone or its  
accessory. Only qualified personnel must service or repair the smartphone or its accessory. If  
your smartphone or its accessory has been submerged in water, punctured, or subjected to a  
severe fall, do not use it until you have taken it to be checked at an authorised service center.  
Interference in Cars and to Other Electronic Devices: Please note that because of possible  
interference to electronic equipment, some vehicle manufacturers forbid the use of mobile  
phones in their vehicles unless a hands-free kit with an external antenna is included in the  
installation. RF energy may affect improperly installed or inadequately shielded electronic  
operating and entertainment systems in motor vehicles. Check with the manufacturer or  
representative to determine if these systems are adequately shielded from external RF energy.  
Also check with the manufacturer of any equipment that has been added to the vehicle.  
Driving Safety  
Driving Safety Tips Overview  
Always obey all laws and regulations on the use of the smartphone in your driving area.  
Safety—Your most important call. The Wireless Industry reminds you to use your smartphone  
safely when driving.  
1. Get to know your smartphone and its features, such as speed-dial and redial.  
2. Use a hands-free device.  
3. Position your smartphone within easy reach.  
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4. Let the person you are speaking to know you are driving; if necessary, suspend the call  
in heavy traffic or hazardous weather conditions.  
5. Do not take notes, look up phone numbers, read/write e-mail, or surf the internet while  
driving.  
6. Dial sensibly and assess the traffic; if possible, place calls when you are not moving or  
before pulling into traffic.  
7. Do not engage in stressful or emotional conversations that may divert your attention  
from the road.  
8. Dial your national emergency number to report serious emergencies. This is a free call  
from your smartphone.  
9. Use your smartphone to help others in emergencies.  
10. Call roadside assistance or a special non-emergency wireless number when necessary.  
Driving Safety Tips Details  
1. Get to know your smartphone and its features such as speed-dial and redial. Carefully  
read your instruction manual and learn to take advantage of valuable features most  
smartphone models offer, including automatic redial and memory dial. Also, work to  
memorize the smartphone keyboard so you can use the speed-dial function without  
taking your attention off the road.  
2. Use a hands-free device. A number of hands-free smartphone accessories are readily  
available today. Whether you choose an installed mounted device for your smartphone  
or a speakerphone accessory, take advantage of these devices. If driving while using a  
smartphone is permitted in your area, we recommend using a phone headset or a  
hands-free car kit (sold separately). However, be aware that use of a headset that covers  
both ears impairs your ability to hear other sounds. Use of such a headset while  
operating a motor vehicle or riding a bicycle may create a serious hazard to you and/or  
others, and may be illegal. If you must use a stereo headset while driving, place a  
speaker in only one ear. Leave the other ear free to hear outside noises, and do so only  
if it is legal and you can do so safely.  
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3. Make sure you place your smartphone within easy reach and where you can grab it  
without removing your eyes from the road. If you get an incoming call at an inconvenient  
time, let your voicemail answer it for you.  
4. Suspend conversations during hazardous driving conditions or situations. Let the  
person you are speaking to know you are driving; if necessary, suspend the call in  
heavy traffic or hazardous weather conditions. Rain, sleet, snow, and ice can be  
hazardous, but so is heavy traffic. As a driver, your first responsibility is to pay attention to  
the road.  
5. Do not take notes, look up phone numbers, read/write e-mail, or surf the Internet while  
driving. If you are reading an address book or business card while driving a car, or  
writing a to-do list, then you are not watching where you are going. It's common sense.  
Don't get caught in a dangerous situation because you are reading or writing and not  
paying attention to the road or nearby vehicles.  
6. Dial sensibly and assess the traffic; if possible, place calls when you are not moving or  
before pulling into traffic. Try to plan your calls before you begin your trip, or attempt to  
schedule your calls with times you may be temporarily stopped or otherwise stationary.  
But if you need to dial while driving, follow this simple tip: dial only a few numbers,  
check the road and your mirrors, then continue.  
7. Do not engage in stressful or emotional conversations that may be distracting. Stressful  
or emotional conversations and driving do not mix—they are distracting and even  
dangerous when you are behind the wheel. Make people you are talking with aware you  
are driving and if necessary, suspend phone conversations which have the potential to  
divert your attention from the road.  
8. Use your smartphone to call for help. Your smartphone is one of the greatest tools you  
can own to protect yourself and your family in dangerous situations—with your  
smartphone at your side, help is only three numbers away. Dial your national  
emergency number in the case of fire, traffic accident, road hazard, or medical  
emergencies. Remember, your national emergency number is a free call on your  
smartphone.  
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9. Use your smartphone to help others in emergencies. If you see an auto accident, crime  
in progress, or other serious emergency where lives are in danger, call your national  
emergency number, as you would want others to do for you.  
10. Call roadside assistance or a special wireless non-emergency assistance number when  
necessary. Certain situations you encounter while driving may require attention, but are  
not urgent enough to merit a call to your national emergency number. But you can still  
use your smartphone to lend a hand. If you see a broken-down vehicle posing no  
serious hazard, a broken traffic signal, a minor traffic accident where no one appears  
injured, or a vehicle you know to be stolen, call roadside assistance or other special  
non-emergency wireless number.  
End User Notice  
Microsoft® Voice Command Version 1.6 for Windows Mobile®  
The Voice Command application is not available in all languages.  
Note  
Do not become distracted from driving safely if operating a motor vehicle  
while using Device Software. Operating certain parts of this Device requires  
user attention. Diverting attention away from the road while driving can  
possibly cause an accident or other serious consequences. Even  
occasional, short diversions of attention can be dangerous if your attention  
is diverted away from your driving task at a critical time. Do not change  
system settings or enter data non-verbally (using your hands) while driving.  
Stop the vehicle in a safe and legal manner before attempting these  
operations. This is important since while setting up or changing some  
functions you might be required to distract your attention away from the  
road and remove your hands from the wheel.  
Important  
Microsoft makes no representations, warranties, or other determinations that ANY use of the  
Software Product is legal, safe, or in any manner recommended or intended while driving or  
otherwise operating a motor vehicle.  
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General Operation  
Voice Command Control: Many of the functions of the Device Software can be accomplished  
using only voice commands. Using voice commands while driving allows you to initiate the  
command with a button and then operate the Device mostly without removing your hands  
from the wheel.  
Prolonged Views of Screen: If you are driving, do not access any function requiring a  
prolonged view of the screen. Pull over in a safe and legal manner before attempting to  
access a function of the system requiring prolonged attention. Even occasional short scans to  
the screen may be hazardous if your attention has been diverted away from your driving task  
at a critical time.  
Let Your Judgment Prevail: The Device Software is only an aid. Make your driving decisions  
based on your observations of local conditions and existing traffic regulations. The Device  
Software is not a substitute for your personal judgment.  
Volume Setting: Do not raise the volume excessively. Keep the volume at a level where you  
can still hear outside traffic and emergency signals while driving. Driving while unable to hear  
these sounds could cause an accident.  
Use of Speech Recognition Functions: Speech recognition software is inherently a statistical  
process which is subject to errors. It is your responsibility to monitor the speech recognition  
functions and address any errors.  
Hands-Free Capability  
All CTIA Certified portable products provide the consumer with a toll-free number for the  
purchase of a compatible hands-free device. 1-800-881-7256.  
ESD Safety  
Electrostatic discharge (ESD) can cause damage to electronic devices if discharged into the  
device, so you should take steps to avoid such an occurrence.  
430  
Section 8A: Important Safety Information  
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Description of ESD  
Static electricity is an electrical charge caused by the buildup of excess electrons on the  
surface of a material. To most people, static electricity and ESD are nothing more than  
annoyances. For example, after walking over a carpet while scuffing your feet, building up  
electrons on your body, you may get a shock—the discharge event—when you touch a metal  
doorknob. This little shock discharges the built-up static electricity.  
ESD-Susceptible Equipment  
Even a small amount of ESD can harm circuitry, so when working with electronic devices, take  
measures to help protect your electronic devices, including your PalmTM handheld, from ESD  
harm. While Palm has built protections against ESD into its products, ESD unfortunately exists  
and, unless neutralized, could build up to levels that could harm your equipment. Any  
electronic device that contains an external entry point for plugging in anything from cables to  
docking stations is susceptible to entry of ESD. Devices that you carry with you, such as your  
handheld, build up ESD in a unique way because the static electricity that may have built up  
on your body is automatically passed to the device. Then, when the device is connected to  
another device such as a docking station, a discharge event can occur.  
Precautions Against ESD  
Make sure to discharge any built-up static electricity from yourself and your electronic devices  
before touching an electronic device or connecting one device to another. The  
recommendation from Palm is that you take this precaution before connecting your handheld  
to your computer, placing the handheld in a cradle, or connecting it to any other device. You  
can do this in many ways, including the following:  
Ground yourself when you’re holding your mobile device by simultaneously touching a  
metal surface that is at earth ground.  
For example, if your computer has a metal case and is plugged into a standard  
three-prong grounded outlet, touching the case should discharge the ESD on your body.  
Increase the relative humidity of your environment.  
Install ESD-specific prevention items, such as grounding mats.  
Section 8A: Important Safety Information  
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431  
Conditions That Enhance ESD Occurrences  
Conditions that can contribute to the buildup of static electricity in the environment include the  
following:  
Low relative humidity.  
Material type (The type of material gathering the charge. For example, synthetics are more  
prone to static buildup than natural fibers like cotton.)  
The rapidity with which you touch, connect, or disconnect electronic devices.  
While you should always take appropriate precautions to discharge static electricity, if you are  
in an environment where you notice ESD events you may want to take extra precautions to  
protect your electronic equipment against ESD.  
Owner’s Record  
The model number, regulatory number, and serial number are located on a nameplate inside  
the battery compartment. Record the serial number in the space provided below. This will be  
helpful if you need to contact us about your phone in the future.  
Product: Treo Pro Smartphone  
Model:  
Serial No.:  
User Guide template version 7B (November 2007)  
432  
Section 8A: Important Safety Information  
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Section 8B  
Specifications  
In This Section  
Section 8B: Specifications  
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433  
 
Specifications  
Radio  
CDMA phone  
EVDO and 1X bands  
Phone features  
Personal speakerphone  
Hands-free headset jack (3.5 mm, 3-barrel connector)  
Microphone mute option  
TTY-compatible  
HAC compliant (M3/T3 rating)  
Processor  
Dual-core MSM7501A processor—528MHz  
technology  
Expansion  
Battery  
microSD-compatible expansion card slot  
Rechargeable lithium-ion  
1500mA/hr in power capacity  
Removable  
3.5 hours to be fully charged  
Operating system  
Camera  
Windows Mobile® 6.1 Professional  
Still-image capture resolution: 1600 x 1200, 2.0 megapixel  
Up to 8x digital zoom  
Size  
4.5 in. x 2.36 in. x 0.53 in. (114mm x 60mm x 13.5mm)  
Weight  
4.6 ounces (130 grams)  
Connectivity  
Infrared (1.0 compliant)  
Bluetooth® wireless technology (2.0 + EDR compliant)  
Wi-Fi (802.11 b/g)  
434  
Section 8B: Specifications  
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Display  
Touch-sensitive LCD screen (includes stylus)  
65,536 colors (16-bit color)  
Resolution: 320 x 320  
User-adjustable brightness  
Keyboard  
Built-in 30-key keyboard plus 5-way navigator  
Backlight for low lighting conditions  
Included software  
ActiveSync  
Adobe Reader LE  
Astraware Sudoku  
Bejeweled 2  
Bubble Breaker  
Calculator  
Calendar  
Camera  
Comm Manager  
Contacts  
Excel Mobile  
File Explorer  
Get WorldMate (link)  
Instant Messaging  
Internet Explorer Mobile  
Internet Sharing  
Kinoma FreePlay  
Live Search  
Messaging (SMS, MMS, and email)  
Messenger  
Section 8B: Specifications  
435  
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Included software  
(continued)  
My Treo  
Notes  
OneNote Mobile  
PC Setup  
Phone  
Pictures & Videos  
Pocket Express  
PowerPoint Mobile  
Quick Tour  
Remote Desktop Mobile  
Search  
Software Store  
Solitaire  
Sounds  
Sprint Music  
Sprint Navigation  
Sprint TV  
Sprite Backup  
Tasks  
Titan (link)  
Wall Street Journal (link)  
Windows Live  
Windows Media Player Mobile  
Word Mobile  
YouTube Videos (link)  
436  
Section 8B: Specifications  
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System  
Windows XP Service Pack 2, or Windows Vista® with USB port.  
requirements (for  
sync with desktop  
sync software  
using USB cable)  
Later versions may also be supported.  
32 MB of available RAM.  
170MB of available disk space.  
Some wireless features require Microsoft Exchange Server 2003  
upgraded to Service Pack 2, or later.  
Operating and  
storage  
temperature range  
32°F to 122°F (0°C to 50°C)  
5% to 90% RH  
Section 8B: Specifications  
437  
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438  
Section 8B: Specifications  
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Index  
Numerics  
activation 32, 114  
ActiveSync software 405  
Add new device option 215  
Add Optional Attendee command 266  
Add Recipient command 144, 159  
Add Required Attendee command 266  
Add to Favorites command 188  
Add to Speed Dial command 93  
address books  
accessing online 143, 144  
disabling online 144  
finding names in 149, 261  
removing directory services from 143  
synchronizing with 391  
1xRTT connections 405  
411 phone calls 15  
5-way navigator 22, 54, 57, 402  
911 phone calls 79, 354  
A
accented characters 64, 353  
accounts  
See also email accounts  
accessing corporate 366  
accessing GPS systems and 200  
accessing voicemail and 85  
accessing Windows Live services and 173  
connecting to Exchange servers and 125  
connecting to Wi-Fi networks and 207  
creating passwords for 38  
downloading music and 119  
enabling data services and 32, 114, 115  
enabling Internet Sharing and 115  
getting user names for 115  
making phone calls and 90, 92  
managing 15  
addresses  
adding multiple 138, 177  
adding to contacts 142, 169, 258  
copying 391  
mapping 260  
selecting 145  
preventing unauthorized use of 362  
sending error reports and 363  
sending meeting requests and 266  
sending messages and 137, 159, 161  
setting email options for 149  
setting security options for 152  
Index  
439  
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ad-hoc connections 208  
Adobe Reader LE application 308–311  
encryption  
Advanced Server Settings screen 134  
AES encryption 209  
installing 319, 320  
making phone calls and 88  
marking as exclusive 71  
moving to expansion cards 326  
placing on Start menu 348  
running from expansion cards 325  
running multiple 70  
Agenda view (calendar) 263  
Airplane Mode 221  
alarm clock 361  
selecting 69, 71  
alarms  
sending email and 124, 155  
switching among 71, 87  
troubleshooting 362, 380  
turning sounds on or off for 345  
viewing memory usage for 363  
appointments  
setting vibrating 345  
turning on and off 345, 361  
See also notifications  
Align Screen option 347  
alternate characters 64–66  
alternative phone numbers 79  
anniversaries 265  
appearing in wrong time slots 393  
displaying 74, 263  
answering the phone 83, 91, 103  
appearance settings 342, 346  
applications  
See also third-party applications  
accessing menus in 58, 59  
associating with buttons 348  
closing 70  
entering multiple 264  
hiding 267  
marking as private 267  
scheduling repeating 265  
sending 163, 267  
setting options for 269  
copying 326  
attachments  
deleting 322, 403  
displaying 21, 68, 74  
deleting 164  
downloading 189, 318, 320  
getting help with 14  
included with smartphone 435  
downloading 141, 151, 154  
embedding objects in 142  
freeing internal memory and 403  
Index  
440  
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opening 140, 168  
replacing 369, 378  
battery icon 27, 28  
beacon 103  
troubleshooting 399  
beaming  
defined 405  
viewing information about 167  
sending information and 217, 218–220  
troubleshooting 381  
audio files. See media files  
authentication 209, 398  
Auto Correct option 353  
Auto Save Conversations option 180  
Auto Sign In option 180  
AutoFilter command 293  
Auto-Keyguard 356  
birthdays 265  
blank screens 382  
Block Recognizer (text) 67  
blocking phone numbers 172  
Bluetooth devices  
accessing Web sites and 116, 117  
adding 215  
Automatic Prepend option 101  
Automatic Send/Receive option 135, 139,  
changing partnerships for 216  
discovering 215  
enabling or disabling connections to 118,  
auto-off interval 364, 405  
entering passkeys for 216  
making phone calls and 95  
maximizing battery and 28  
sending and receiving over 217–218, 220  
setting up connections to 214–216  
tr  
oubleshooting 218, 381, 386, 393  
Bluetooth PAN connections 118  
Bluetooth technology 405  
bookmarks 187, 188  
broadband services 116  
browsing files and folders 308, 317, 327  
Browsing History command 193  
browsing the Web 115, 183, 204, 403  
B
back panel, removing 25  
background colors 164  
background images 241, 342  
background music 250  
backlights 62, 236, 364  
backup utilities 49, 374, 377, 396  
backups, restoring 377, 396  
battery  
checking status of 27, 28, 364  
creating Bluetooth connections and 217  
disposing of 379  
Index  
441  
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built-in applications 14, 322, 435  
See also specific application  
bulleted lists 284, 287, 288, 306  
troubleshooting sync problems for 393  
unavailable time slots on 268  
Calendar application 263–270  
Calendar button 22  
buttons  
call forwarding 90  
assigning voice commands to 349  
changing language options for 192  
disabling touch sensitivity for 355  
making phone calls and 88, 355  
opening applications and 68, 348  
receiving voicemail and 103  
turning sounds on or off for 345  
Call History List 79, 82–83  
Call sender command 165  
call waiting 91  
callback numbers 171  
caller IDs 258  
calling cards 16  
calls. See phone calls  
camera  
adjusting picture settings for 232  
adjusting video settings for 234  
changing modes for 230–231  
freeing internal memory and 403  
overview 230  
recording videos with 233–234  
setting image properties for 236  
taking pictures with 231–233,  
troubleshooting 401  
Camera application 21  
capitalization 62, 354  
captions 163  
Capture Format option 235  
Capture Speed option 235  
car kits 94, 95, 96  
C
CAB files 320  
calculations 277, 296  
Calculator application 276–277  
calendar  
adding appointments to 264, 265  
adding meeting requests to 154  
adding untimed events to 264  
hiding appointments 267  
opening 263  
organizing events on 268  
removing events from 269  
removing meeting requests from 155  
selecting default view for 269  
setting alarms for 265, 269  
setting options for 268, 269–270  
Index  
442  
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character sets 191  
closing  
applications 70  
characters  
addressing email and 138  
beaming and 220  
data service connections 222, 368  
History lists 190  
Internet connections 187  
collect calls 16  
color settings  
camera 401  
remote computers 329  
creating messages and 158, 160  
creating passkeys and 216  
creating passwords and 357  
dialing phone numbers and 80, 86, 102  
entering special 63, 294  
setting input options for 353  
charge indicator light 21, 26  
charging the battery 26–27, 28, 369, 381  
chat sessions 168, 170  
chat view 167, 168  
Comm Manager 221–222  
commands. See voice commands  
Company Directory command 144  
See also corporate address lists  
clearing  
See also deleting  
browsing history 193  
History lists 83, 193  
compressed files 318, 319, 320  
computers  
playlists 252  
recent calls list 81  
text formats 305  
Wi-Fi network settings 211  
word suggestions database 353  
ClearType options 346  
Clock & Alarms Settings screen 359, 360,  
See also Windows systems  
accessing remote 328–329, 365  
charging battery and 27  
copying files from 227, 281, 290  
discovering Bluetooth devices and 215  
finding synchronized files on 282  
installing applications from 320  
moving files to 281  
retrieving email from 139, 141  
retrieving Web favorites from 187  
Index  
443  
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setting up Internet Sharing for 116–117  
synchronizing device with 40, 44–48, 337,  
contacts  
assigning pictures 98, 242, 258  
assigning ringtones 98, 258  
automatically entering info for 78  
changing information for 259  
deleting 261  
conference calls 92  
confidential information 268  
Configure Server command 126  
Configure Wireless Networks screen 206,  
Connect via Bluetooth command 336  
Connect via IR command 337  
connections  
dialing phone numbers for 77, 79, 92  
entering multiple 258  
filtering 260  
See also Internet connections  
accessing corporate servers and 366, 396  
accessing GPS devices and 200, 201  
closing data service 222, 368  
customizing remote 329  
looking up 77, 144, 259  
saving information for 89, 142  
searching messages for 145  
sending information for 163, 262  
sending messages to 137, 159, 161  
setting display options for 261  
transferring to car kits 96  
viewing information about 81, 167, 259,  
Contacts application 258–261  
Contacts list 159, 261  
Contacts picture mode 230, 233  
contrast 242  
device to PCs 40  
making phone calls and 102  
playing media files and 253  
retrieving email and 124, 134, 139, 152  
retrieving multimedia messages and 172  
setting up Bluetooth 214–216  
setting up VPN 366–367  
cookies 191, 193  
copying  
starting manually 367  
addresses 391  
synchronizing over USB 48  
synchronizing over wireless 41, 129, 335,  
applications 326  
timing out 395  
troubleshooting 383–387  
pictures or videos 240  
Index  
444  
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copyrighted items 239  
corporate address lists 144  
corporate email accounts 134, 366, 396  
corporate intranets 208  
corporate networks 366  
Counter option 236  
Wi-Fi connections 211–214  
Word documents 289  
cutting. See deleting  
D
data connections. See connections  
data encryption. See encryption  
data service icons 384  
See also Internet service providers  
Day view (calendar) 263  
DDTM Mode option 102  
decimal symbols 347  
Define Name command 299  
Delete All Calls command 81, 83  
Delete Appointment command 269  
Delete Call command 81  
Delete from Library command 251  
coupling 404  
cropping pictures 242  
customer support 14, 15, 374, 403  
customizing  
calendar 269–270  
camera settings 235–236  
contacts 261  
display 346  
email accounts 148–154  
format settings 347  
Internet Explorer Mobile 190–192  
Media Player Mobile 253–254  
notes 276  
notifications 345  
remote connections 329  
D
elete Slide command 163  
Deleted folder 150  
Deleted Items folder 146, 171  
deleting  
applications 322, 403  
certificates 362  
contacts 261  
cookies 193  
Index  
445  
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email accounts 135  
events 269  
Exchange server accounts 136  
items in playlists 252  
meeting requests 155  
multimedia messages 170  
partnerships 216, 387  
pictures or videos 243  
sounds 346  
display settings 165, 346  
document file types 284  
documentation 13, 14, 20  
documents  
checking spelling in 288  
copying and pasting text in 286  
deleting 289  
displaying 139, 284, 289  
finding and replacing text in 285–286  
formatting 287  
opening 285  
tasks 272  
organizing 288  
text 57  
setting margins for 287  
setting options for 289  
domains 133, 368  
Download Message command 140  
Download messages setting 152  
downloading  
text messages 165, 170  
desktop software 20, 406  
device. See smartphone  
device-to-device connections 208  
diagnostic information 362  
dialing 76–80  
digit grouping 347  
music 119  
pictures 189, 237  
ringtones 96  
videos 246  
digital certificates 152, 187, 212, 319, 362  
digital notebooks 305  
digital signatures 151  
Direct Push technology 125, 406  
directory services 143, 149  
See also address books; Global Address  
Lists  
drafts 160  
Draw command 274  
Index  
446  
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E
email accounts  
EAP authentication 210  
changing settings for 135  
creating multiple 129, 133  
customizing 148–154  
echoes 404  
Edit My Text Messages option 160  
Edit Server Settings screen 127  
editing  
deleting 135  
pictures 242  
displaying list of 137, 148  
email  
selecting 137, 148  
adding contact info from 142  
adding signatures to 147  
changing message size 151, 153  
setting passwords for 127, 130, 132  
setting security options for 148, 151  
setting up IMAP or POP 129–135  
troubleshooting 397, 399  
email applications 124, 399  
email providers 130, 132, 398  
emergency phone calls 79, 354  
emoticons 163, 177  
creating 137–138  
entering keyboard shortcuts for 147  
entering priority settings for 138  
formatting 151, 153  
Empty Deleted Items command 146, 171  
Enabl  
e Community setting 180  
Enable local network time setting 360  
encoding 191  
encryption  
email accounts 151, 399  
Web pages 187  
forwarding 146  
getting started with 124  
making phone calls and 78, 84  
replying to 145, 149  
saving 138  
Wi-Fi networks 206, 209  
End button 22  
End conversation command 177  
Error Reporting feature 362–363  
selecting links in 145, 148  
storing attachments to 150  
synchronizing 139, 174, 175  
troubleshooting 397–399  
Index  
447  
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ESMTP authentication 398  
EVDO technology 406  
events  
playing media files on 246, 251  
renaming items on 327  
See also appointments  
categorizing 268  
running applications from 325  
saving files to 325  
creating 264  
searching on 316  
deleting 269  
storing attachments on 150  
storing information on 323, 326, 404  
storing pictures and videos on 235  
troubleshooting 381  
marking as sensitive 267  
Excel files 293  
Excel Mobile application 292–304  
Exchange servers  
viewing available space on 327  
Express Settings command 122  
authentication  
connecting to 332–334  
deleting accounts 136  
entering settings for 127  
getting information from 125  
receiving email and 125, 139  
setting up accounts for 125–128  
troubleshooting sync problems with 391,  
Exclusive Programs List 71  
expansion cards  
encrypting 328  
formatting 323  
External GPS settings 201  
external power sources 364  
F
factory settings, restoring 254  
factory-installed applications 14, 322, 435  
See also specific application  
favorites. See Web favorites  
feedback 404  
Fil  
e Explorer 317–318  
file names 284  
file types  
email attachments 140  
images or pictures 237  
media 246  
multimedia 161  
ringtones 96  
inserting and removing 324  
installing applications onto 321  
moving applications to 326  
moving files to 247, 288, 303, 326  
Index  
448  
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videos 237  
tasks 272  
files  
Find/Replace command 285  
finding  
information 316  
synchronized files 282  
beaming 220  
clearing temporary 193  
compressing or decompressing 318, 319,  
displaying 48, 237  
downloading 189, 320  
finding synchronized 282  
freeing internal memory and 403  
getting from corporate servers 366  
5-way navigator 22, 54, 57, 402  
Flicker Adjustment option 236  
flight mode 221  
folders  
accessing Outlook 391  
copying files to 227, 281, 290, 318, 326  
creating 288  
saving 325  
selecting multiple 318  
sorting 317  
synchronizing 42, 226, 247, 280  
troubleshooting sync problems for 391  
viewing error information and 362  
Files sync folder 42, 227, 281  
filtering  
displaying items in 48, 237  
emptying mail 146, 150  
finding synchronized files in 282  
organizing items in 241, 317  
receiving messages and 138  
removing items from 227, 247, 281, 318  
renaming 327  
call lists 81, 82  
contacts 260  
events 268  
selecting media files and 251, 252  
storing pictures or videos in 231, 233  
Index  
449  
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storing Web favorites in 187, 188, 189  
synchronizing and 42, 139, 227, 391  
format settings 347  
formatting  
charts 302  
passwords 357  
hard resets 377–378  
hardware 20  
headset jack 22  
headsets  
listening to media files and 246  
losing connections 386  
making phone calls and 94, 96, 103  
troubleshooting voice quality on 404  
forwarding  
hidden networks (Wi-Fi) 208  
high-speed connections 116, 365  
History lists 190, 193  
email 146  
multimedia messages 167  
phone calls 90  
See also Call History List  
Full Screen mode 185, 295, 329  
Hotmail accounts 173, 175  
hotspots 407  
hyperlinks. See links; URLs  
G
getting started 14, 35, 58  
Global Address Lists 143, 144, 406  
See also address books  
I
icons  
Adobe Reader LE 309  
battery 27, 28  
dat  
a services 384  
H
hands-free car kits 94, 95, 96  
hands-free devices  
See also Bluetooth devices  
adding 95  
disabling key presses for 356  
making phone calls and 94, 95  
troubleshooting 386  
turning on or off 95  
Sprint Navigation 200  
Index  
450  
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video modes 233  
sending information over 218, 220, 337  
troubleshooting 381  
voicemail 85, 86  
Wi-Fi connections 206  
IEEE network access option 210  
input options 67, 352–354  
Insert Recording command 306  
installation  
Instant Messaging application 178  
IM messages. See instant messages  
Outlook application 41  
image files 161, 237  
synchronization software 40, 41, 44, 46  
third-party applications 318–321, 402  
Treo smartphone 20  
troubleshooting 377  
VPN clients 366  
See also images; media files  
image properties (camera) 236  
See also pictures  
IMAP accounts 129–135, 141  
indicator light 21, 26  
instant messages  
sending 176, 178  
information  
backing up 374, 387  
setting community options for 182  
setting up accounts for 179  
signing in to 181  
Instant Messaging application 178–182  
instant messaging services 179  
internal memory. See memory  
international dialing preferences 101–102  
international travel adapters 369  
Internet connections  
draining battery and 29  
performing hard resets and, caution 377  
restoring 374, 377  
sending 217, 220  
setting input options for 352–354  
storing on expansion cards 323, 326, 404  
transferring from previous devices 374  
updating 331  
See also Web pages; Web sites  
clearing browsing history for 193  
closing 187  
freeing internal memory and 403  
making phone calls and 88  
opening 184, 365  
infrared port 24  
infrared transmissions  
defined 406  
setting privacy settings for 191  
Index  
451  
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troubleshooting 385, 400  
Internet Explorer Mobile 22, 183–193, 400  
Internet Information Server (IIS) 212  
accounts  
Internet service providers 130, 132, 365, 398  
Internet Sharing 115–118  
intranets 208  
IP Address option 214  
IR port. See infrared port  
ISPs. See Internet service providers  
iTunes 195  
Keypad 80  
keys (Wi-Fi networks) 210  
Kinoma FreePlay application 195–196  
knowledge library 14  
L
language options (Internet Mobile) 191, 192  
lanyards 22  
LEAP options 212  
LED light 21, 26  
Legacy files 283, 293  
Letter Recognizer 67, 352  
libraries. See media libraries  
light conditions (camera) 232, 234  
Li-Ion technology 406  
K
Keep Backlight option 236  
key indexes (Wi-Fi networks) 210  
keyboard  
accessing alternate characters on 64  
dialing from 76, 77, 78  
entering information with 61, 62–67, 354  
entering passwords and 358  
installing third-party applications and 402  
locking 355, 356  
looking up contacts from 77, 259  
opening onscreen 67  
links  
accessing media files and 251  
creating 306  
enabling notifications for 148  
freeing internal memory and 403  
sending 186  
lists  
See also bulleted lists; numbered lists  
closing 60  
scrolling with 55  
sending email and 147  
setting input options for 67, 352  
setting key combinations for 348  
keyboard backlight 62  
Keyguard 355  
Index  
452  
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scrolling through 55  
selecting items in 60, 186  
Live Mail. See Windows Live Mail  
Live Messenger. See Windows Live  
Messenger  
Live Search application 74, 197  
Live Search bar 174  
location information 201, 260, 360  
See also travel information  
Location Privacy option 99  
lock codes 35  
Lock icon on Web pages 184  
locking  
smartphone 354  
the keyboard 355, 356  
long distance phone calls 101–102  
looking up contacts 77, 144, 259  
removing from device 227, 247, 251  
removing from libraries 251  
troubleshooting sync problems for 392  
viewing 196  
media libraries 247, 249, 251  
Media Player. See Windows Media Player  
Mobile  
meeting invitations. See meeting requests  
meeting requests 142, 144, 154, 266, 270  
memory  
checking usage 70, 363  
mapping to remote computers 329  
synchronizing and 395  
memos. See messages; notes  
messages  
See also email; notes; voice notes  
adding contact info from 142, 169  
blocking 167  
M
mail. See email  
Match case option 285, 302, 311  
Match entire cells option 302  
Match whole words option 286  
measurement units 347  
media file types 246  
media files  
checking spelling in 138, 160  
editing 146  
fi  
ltering 145  
inserting appointments in 163, 267  
inserting contact information in 163, 262  
inserting emoticons in 163, 177  
saving as templates 164  
accessing 251  
adding to playlists 252  
customizing Media Player for 253–254  
displaying information about 252  
selecting 170  
Index  
453  
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sending multimedia. See multimedia  
messages  
sending text. See text messages  
sending to multiple recipients 138, 177  
viewing partially downloaded 140, 151  
viewing status of 170  
Mobile Device folder 290  
Mobile Favorites folder 187  
Mobile to Market certificates 319  
Mobile view (Web pages) 185  
Month view (calendar) 263  
mouthpiece 23  
Messaging application  
opening chat sessions from 168  
receiving email from 140, 175  
receiving meeting requests from 154  
sending email from 137, 143  
sending multimedia messages from 161  
sending text messages from 158  
setting email options in 148–150  
setting messaging options in 171–172  
setting up email accounts for 125, 129  
viewing messages from 166  
Messaging button 23  
multimedia file types 161  
multimedia messages  
See also messages  
checking for 73, 170  
creating 161–164  
deleting 170  
downloading 166  
forwarding 167  
opening 166  
replying to 167  
selecting links in 169  
sending 164  
microphone 23, 88  
setting priority 164  
microSD cards. See expansion cards  
systems  
Microsoft software. See specific application  
Manager. See Mobile Device Manager  
microUSB connector 22  
MMS video mode 230  
Mobile Broadband Network 406  
viewing information about 167  
music  
adding to playlists 252  
adjusting volume 98  
downloading 119  
playing 249–250  
receiving phone calls and 84  
repeating current song 249  
synchronizing 226, 228  
music files 246  
Index  
454  
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New Task command 271  
No Service message 106  
nonwireless features. See organizer features  
notebook 305  
My Device folder 251, 317  
My Documents folder 227, 282, 316  
My Pictures folder 231, 233, 237  
My Playlists folder 252  
notes  
My Storage Card folder 251  
My Treo application 14  
See also voice notes  
adding contacts and 258  
correcting text in 306  
deleting 276, 307  
displaying 276  
inserting pictures in 306  
making phone calls and 81, 88  
opening templates for 275  
renaming 307  
My Videos folder 237  
N
Name Servers option 214  
names  
dialing by company 78  
dialing by contact 77  
finding contact 77, 144, 259  
naming  
document files 284, 286, 288  
email accounts 131, 133  
pictures or videos 242, 243  
worksheets 299, 300  
navigator. See 5-way navigator  
Network Adapters options 213  
selecting links in 307  
setting options for 276  
viewing 83, 306  
Notes application 273–276  
Notes list 275  
notifications  
beaming and 220  
closing 165, 166  
connect  
ing to Wi-Fi networks and 207,  
networks 104, 366  
See also Sprint National Network; Wi-Fi  
networks  
New Appointment command 265  
New Sound command 98  
receiving information and 218  
receiving messages and 165, 166, 168  
retrieving voicemail and 85  
selecting links and 148  
sending messages and 164  
Index  
455  
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setting options for 345  
setting ringtones for 96–97  
troubleshooting 385  
turning on and off 86, 345  
Now Playing playlist 252, 253  
numbered lists 284, 287, 288, 306  
numbers  
Comm Manager 221  
File Explorer 317  
Internet connections 184  
media libraries 249, 251, 253  
PDF files 308, 309  
synchronization software 47, 48  
See also phone numbers  
copying 277  
entering 63, 276  
formatting 299, 347  
operating system (device) 374, 408  
operator assistance (phone) 16  
Option key 22  
Option Lock 63  
options 21, 60  
Organize Slides command 165  
organizer features 28, 33, 84  
orientation options 239, 291  
OTA synchronization 270  
Outbox 170  
outgoing mail options 134  
Outlook  
adding contacts and 258  
O
See also specific Office application  
offline synchronization 392  
OK button 22  
OneNote files 305  
OneNote Mobile application 305–307  
Global Address Lists  
online support 14  
open authentication 209  
Open Contact command 81  
open networks (Wi-Fi) 205, 206–207  
opening  
applications 68, 69, 325  
attachments 140, 168  
calendar 263  
copyi  
ng addresses to 391  
disabling online address books for 144  
entering appointments and 264, 267  
installing 41  
retrieving mail and 125, 139, 141, 222  
setting download options for 150–152  
setting up client software for 399  
synchronizing information and 41, 332,  
chat sessions 168  
troubleshooting sync problems 374  
Index  
456  
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overdue tasks 272  
PCs. See computers  
PDF files 308–311  
owner information 358  
personal identification numbers (PINs) 357  
personal information 38, 356, 358  
personal information managers 392, 407  
phone  
P
Palm online support 14  
Panorama mode 230, 233, 235  
partnerships 216, 387, 407  
Password type list 357  
passwords  
accessing accounts and 38  
accessing information and 356  
accessing voicemail and 37, 85  
accessing WorldMate Pro and 194  
changing 38  
connecting to Exchange servers and 127  
connecting to Wi-Fi networks and 205,  
dialing emergency numbers and 79  
enabling voice commands and 349  
entering 63, 358  
forgetting 357, 358  
formatting 357  
opening PDF files and 308  
receiving email and 130, 132  
saving 134  
connecting to Internet and 88  
dialing 76–80  
disabling touch-sensitivity for 355, 356  
enabling voice commands for 350–352  
getting forwarding codes for 90  
getting started with 35  
maximizing battery and 29  
monitoring status of 106  
personalizing 96–104  
playing music and 84  
running applications and 87, 88  
setting ringtones for 96–97  
silencing ringer for 84  
tr  
oubleshooting 386, 404  
unlocking touchscreen for 88  
waking up screen for 87  
Phone application 87, 221  
Phone as Modem feature 115, 407  
phone calls  
ending 89  
forwarding 90  
holding 91  
sending instant messages and 180  
Index  
457  
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setting up conference 92  
transferring to hands-free devices 95  
viewing info about 81, 87  
viewing recently dialed 79, 81  
phone headsets  
pictures  
adding captions to 163  
adjusting camera settings for 232, 235,  
assigning to contacts 98, 242, 258  
copying 240  
connecting to 94  
deleting 243  
losing connections 386  
displaying as backgrounds 241, 342  
displaying as screen savers 239  
displaying grid for 236  
displaying on Web pages 192, 240  
downloading 189, 237  
editing 242  
troubleshooting voice quality on 404  
phone numbers  
adding callback 171  
adding to contacts 89, 169, 259  
assigning to speed dial 92–93  
blocking 172  
inserting in notes 306  
moving 240  
copying and pasting 78, 80  
dialing emergency 79, 354  
dialing long distance 101–102  
entering from keyboard 76, 77, 78  
entering from Keypad 80  
entering special characters in 86, 102  
getting from online address books 144  
locating device 36  
redialing 79  
saving 81, 89  
Phone/Talk button 22  
photos. See pictures  
renaming 242, 243  
rotating 239, 242  
setting messaging options for 172  
synchronizing 42, 226, 228  
troubleshooting sync problems for 392  
Pictures & Videos application 237–243  
Pictures folder 228  
Pics/Video Options command 172  
picture files 161, 237  
PINs 357  
See also pictures; media files  
Picture Message command 161  
plain text messages (email) 151, 153, 154  
Index  
458  
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Play Sound list 361  
Quick Settings screen 232, 234  
Quick Tour 14, 73  
playing  
voice notes 274, 307  
plug-ins 183, 343  
Plus Code Dialing option 101  
Pocket Express 120–122  
Pocket Word files 283  
POP accounts 129–135  
Power button 24  
R
radio 434  
RAS connections 365  
Receive all incoming beams option 221  
recent calls list 79, 81  
Record with Audio option 236  
recording  
voice notes 177, 274, 306  
appointments  
Power Save Mode 211  
power settings 364  
PowerPoint Mobile application 290–291  
predefined text phrases 138, 159, 160, 163  
preferences, setting. See customizing  
Preferred language option 192  
presentations. See PowerPoint Mobile; slides  
priority settings 138, 160, 164, 271  
privacy settings 99, 191, 268  
programs. See applications; software  
proxy servers 367  
redialing 79  
redirectors (Web sites) 400  
regional settings 220, 347  
Reject call with text message option 104  
reminders  
adding to tasks 271, 273  
repeating tones for 345  
sett  
ing alarms for 361  
remote connections 328–329, 365  
Remote Desktop Mobile 328–329  
Remove Programs list 322  
punctuation marks 63  
Q
Quick Menu 71, 72  
Index  
459  
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Rename/Move command 288, 303  
repeating appointments 265  
Reset button 24  
Save to Notes command 81  
saving  
email 138  
restoring  
files 325  
instant messages 180  
factory settings 254  
passwords 134  
information 374, 377  
Review Duration option 236  
ring styles 97  
playlists 253  
voice notes 354  
scheduling synchronization 129, 334–335,  
screens  
ringer 84, 98  
Ringer switch 24, 344  
ringtone file types 96  
ringtones  
assigning to contacts 98, 258  
attaching to messages 161  
downloading 96  
selecting 96–97  
Roaming message 106  
accessing options on 21, 60  
closing 56  
enabling Keyguard from 355  
scrolling in 55, 354  
selecting items on 57  
troubleshooting 347, 382383  
scripts 191  
scrolling 55, 186, 354  
SD cards. See expansion cards  
searching  
S
safety information 412  
Save as Template command 164  
Save Image As command 189  
Save to Drafts command 160  
Save to list 325  
Index  
460  
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Send video message by email  
sending  
information 316  
My Documents folder 316  
PDF files 310–311  
attachments 155, 177, 239  
contacts 163, 262  
error reports 363  
information 217, 220  
secure networks (Wi-Fi) 205, 207–210  
Secure Sockets Layers. See SSL encryption  
security  
accessing Bluetooth devices and 215, 216  
exchanging information and 362  
logging in to corporate servers and 366  
protecting information and 354  
selecting links and 148  
instant messages 176, 178  
meeting requests 154, 270  
Sensitivity options 268, 271  
Sent folder 138, 149  
service providers. See data service providers  
Set as Today Background command 241  
settings. See options  
Setup Mode 46  
shared authentication 209  
messages  
security certificates. See certificates  
security software 354  
shortcut menus 59  
Select Messages command 170  
self-timer setting 232  
Send as vCalendar command 267  
Send button 153  
Send picture message by email  
Send Sound command 98  
Send Text Message command 81  
Send via SMS command 164  
Show Reminder option 236  
shut-off settings (backlight) 62  
Shutter Sound option 236  
Side button 21  
signal-strength icon 34  
signatures (email) 147  
See also digital signatures  
Index  
461  
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simple PIN passwords 357, 358  
skins 253  
pictures or videos 241  
slides  
deleting 163, 165  
tasks 272  
inserting in messages 163, 165  
organizing 164  
smartphone  
sound clips 161  
sounds  
See also specific system sound  
deleting 346  
playing from Web pages 192  
previewing 345  
recording 98, 163, 345  
sending 98, 163  
activating 32, 114  
connecting to PCs 40  
device compatibility with 94, 219  
displaying owner information on 358  
enabling as modem 115  
getting user names for 115  
locking 354  
moving information to 42  
turning on or off 32, 364  
unlocking 357  
silencing 84  
Sounds & Notifications screen 96, 344  
speakerphone 88, 404  
special characters 63, 64, 294  
specifications 94, 434  
speed dialing 78, 92–93  
spell checking 138, 160, 288  
Sports mode 230, 233  
spreadsheet files 293, 304  
spreadsheets  
See also applications; synchronization  
software  
sorting  
adding borders to 299  
adding charts to 293, 301–302  
adding range of values to 298  
adding worksheets to 299  
creating 294  
files 317  
deleting items in 303–304  
Index  
462  
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displaying 293, 295  
stylus 24, 369  
editing 292, 293  
entering formulas in 292, 296, 304  
entering functions in 292, 297  
filtering values in 301  
See also alternate characters  
Sync Mode 46  
synchronization  
hiding items in 293, 300  
inserting cells, rows or columns in 298  
locking rows or columns in 295  
opening 293  
organizing workbooks in 303  
referencing items in 293, 296, 299  
setting default template for 304  
setting row or column size in 299, 300  
sorting values in 300  
Sprint Customer Service 14, 15  
Sprint Music Store 119–120  
Sprint National Network 116  
Sprint Navigation application 200–201  
Sprint Operator Services 16  
Sprint service plans. See accounts; data  
services  
changing options for 128  
checking status of 49  
defined 407  
disabling online address books for 144  
enabling IR port for 337  
fixing conflicts 128  
getting started with 39, 40  
restoring information and 377  
selecting specific applications for 41, 42,  
setting up Bluetooth devices for 336–337  
setting up Exchange servers for 125, 332–  
setting up PCs for 40, 44–46, 337  
stopping 339  
transferring media files and 226–228,  
Sprint Software Store 319  
Sprint TV 118  
Sprite Backup utility 49, 377  
SSL encryption 134, 187  
Start menu 21, 68, 348  
transferring Office files and 280–282  
updating system information and 360  
synchronization software  
opening 47, 48  
stereo headsets 94, 246  
strong alphanumeric passwords 357, 358  
troubleshooting 374, 388, 395  
Index  
463  
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system requirements 437  
checking spelling 138, 160, 288  
copying and pasting 190, 286  
deleting 57  
system sounds. See sounds  
editing 146, 306  
finding and replacing 285, 310  
formatting 287, 305  
highlighting 57  
indenting 287, 288  
inserting predefined 138, 159, 160, 163  
resizing 185, 346  
setting input options for 67, 352–354  
text files 362  
text messages  
See also messages  
adding attachments 160  
checking for 73, 170  
deleting 165, 170  
making phone calls and 78, 84  
openi  
T
tabs 55  
taking pictures 231–233, 306, 401  
Task Manager 70  
tasks  
deleting 272  
displaying 272  
marking as completed 271, 272  
prioritizing 271  
sending 163  
setting options for 272–273  
Tasks application 270–273  
Tasks entry bar 273  
TDD devices. See TTY/TDD devices  
technical support 374, 403  
devices  
encryption  
temporary files 193  
text  
replying to 165  
selecting links in 169  
setting priority 160  
aligning 287, 299  
Index  
464  
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troubleshooting 385  
verifying addresses for 159  
third-party applications  
5-way navigator and 54  
accessing Outlook folders and 391  
backing up information and 377  
compatibility with 318, 321, 402  
freeing internal memory and 403  
getting help with 321, 403  
losing 377  
retrieving voicemail from 85, 86  
selecting items on 73  
setting which items appear on 343  
troubleshooting 396  
viewing messages on 166, 167  
viewing Wi-Fi status on 206  
tones. See ringtones; sounds  
touch sensitivity 355, 356  
touchscreen backlight 62, 364  
touchscreen lockout 88, 356  
traffic information 200  
purchasing 321  
synchronizing with 42  
taking pictures and 401  
troubleshooting 402  
Transcriber 67, 353  
time stamps 235, 236  
Transparency Level list 241  
travel information 194, 200  
troubleshooting 374  
time zones 359, 360  
timer 232  
trusted devices. See partnerships  
TKIP encryption 209  
Today screen  
U
unaut  
horized users 37, 38, 362  
accessing 73, 76  
changing color settings for 342  
enabling Bluetooth from 215  
enabling Comm Manager from 221  
enabling Keyguard from 355  
enabling Windows Live services for 174  
managing accounts from 15  
restoring 396  
unavailable time slots 268  
unlocking  
device 357  
untimed events 264  
Update Profile option 114  
updating  
information 331  
Index  
465  
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media libraries 251  
Pocket Express 122  
setting messaging options for 172  
synchronizing 42, 226, 228  
troubleshooting sync problems for 392  
viewing 237  
USB connections, troubleshooting 388, 389  
View All Calls command 81  
USB ports 46, 116  
Use network time zone setting 360, 361  
View Note command 83  
View Recording Toolbar command 274  
virtual private networks. See VPN connections  
Vista computers. See Windows systems  
voice notes  
playing 274, 307  
saving 354  
voice quality 404  
voice recording formats 354  
voicemail  
retrieving 85  
V
vCard attachments 164, 399  
video files 161, 237, 246  
See also videos; media files  
Video mode 230  
videos  
adjusting camera settings for 234  
adjusting volume 98  
copying 240  
deleting 243  
downloading 246  
entering captions for 163  
moving 240  
playing 246, 253  
recording 233–234  
repeating current 249  
sending calls to 84,  
setting ringtones for 97  
voicemail beacon 103  
volume 36, 98  
Volume button 21  
VPN connections  
downloading attachments and 141  
Index  
466  
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synchronizing over 387  
troubleshooting 391  
troubleshooting 400  
viewing 184, 185  
working with forms on 187  
Web sites  
W
waking up screen 33  
weak signals 383  
Web browsers 42, 187  
See also Internet Explorer Mobile  
Web favorites  
accessing secure 184, 187, 400  
clearing browsing history for 193  
playing media files from 250  
setting display options for 192  
setting language options for 191, 192  
setting security options for 191  
WEP encryption 206, 209  
Whole word option 311  
creating 187, 188  
organizing 188–189  
sending 163  
synchronizing 42, 187  
Web links. See links  
Web pages  
bookmarking 187, 188  
clearing History lists for 193  
copying text from 190  
displaying pictures on 192, 240  
downloading from 189, 320  
entering information on 400  
making phone calls and 78  
opening History lists for 190  
opening specific 184, 186  
personalizing 120  
refreshing 186  
scrolling in 186  
sending email from 186  
setting as home 190  
Wi-Fi access points 407  
Wi-Fi networks  
accessing multiple 206  
checking for available 206, 211  
clearing settings for 211  
custom  
disconnecting from 210  
enabling or disabling connections to 205,  
making phone calls and 88  
selecting 206, 207  
setting default connection type for 213  
Index  
467  
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WLANs. See wireless networks  
Word Completion options 353  
Word Mobile application 283–289  
troubleshooting connections to 385, 400  
Windows Live Mail 173–175  
application  
workbook list 304  
Windows Live services 173, 174  
See also specific program  
Windows Media Player Mobile 42, 246–254  
Windows Mobile 374, 408  
Device Center  
Windows systems  
installing sync software for 44–48  
playing media files and 246  
troubleshooting sync problems 374, 389,  
Wired Equivalent Privacy. See WEP encryption  
wired headsets 96  
wireless modems 116  
worksheets. See spreadsheets  
WorldMate Pro software 193–194  
WorldMate Professional services 194  
WPA authentication 209  
Y
Year view (calendar) 263  
YouTube videos 195  
Z
ZIP files 318, 319, 320  
zooming  
PDF files 310  
pictures 232, 307  
PowerPoint slides 291  
videos 234  
Web pages 185  
Word documents 286  
See also Wi-Fi networks  
wireless service indicator 73  
wireless services 204, 214, 221  
Index  
468  
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