Ô
Ovation 2
Operator’s Manual
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Agency Compliance and Approvals:
FCC:This device complies with Part 15 of FCC rules.
Note: This equipment has been tested and found to comply with
the limits for a Class A digital device, pursuant to Part 15
of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when
the equipment is operated in a commercial environment.
This equipment generates, uses, and can radiate radio
frequency energy, and if not installed and used in
accordance with the instructions in this manual, it may
cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely
to cause harmful interference in which case the user will
be required to correct the interference at his own
expense.
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Important Safety Instructions
This printer has been carefully designed to give you many years of safe,
reliable performance. As with all electrical equipment, there are a few
basic precautions you should take to avoid hurting yourself or damaging
the printer:
·
Carefully read the installation and operating instructions provided
with your printer.
·
·
·
Read and follow all warning instruction labels on the printer.
Place the printer on a flat, firm, solid surface.
To protect your printer from overheating, make sure all openings
on the printer are not blocked.
·
·
·
Do not place the printer on or near a heat source.
Do not use your printer near water, or spill liquid into it.
Be certain that your power source matches the rating listed on
your printer. If you are unsure, check with your dealer or with
your local power company.
·
·
·
Do not place the power cord where it will be walked on. If the
power cord becomes damaged or frayed replace it immediately.
Do not insert anything into the ventilation slots or openings on the
printer.
Only qualified, trained service technicians should attempt to
repair your printer.
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¨ Contents
¨Getting Started
1.0 Introduction ..................................................................... 1
1.1 Unpacking and Inspection................................................. 2
1.2 Additional Requirements .................................................. 2
1.3 Connecting Power ............................................................ 3
1.4 Interfacing to the Printer................................................... 4
1.5 Interface Cables ............................................................... 4
1.6 Loading Media................................................................. 5
1.7 Loading Media for Peel Configuration.............................. 6
1.8 Loading Ribbon (Thermal Transfer Option)..................... 7
1.9 Adjustments for Various Sizes of Ribbon or Media........... 9
1.9.1 Ribbon Width Adjustment ...................................... 9
1.9.2 Media Width Adjustment............................................... 10
1.10 Power-up Configuration and Self-Test.............................. 11
1.11 Setting the Printer to the Factory Defaults......................... 12
1.12 Switches and Indicators.................................................... 13
1.13 Available Options ............................................................ 14
¨ Printing Labels
2.0 Introduction ..................................................................... 17
2.1 Programming Commands ................................................. 17
2.2 Programming Examples ................................................... 23
2.3 Configuration Command String........................................ 25
2.4 Memory Cartridges (Modules).......................................... 27
¨ Maintenance
3.0 Introduction ..................................................................... 28
3.1 Cleaning the Printhead...................................................... 29
3.2 Fine Printhead Adjustment................................................ 30
3.3 Printhead Replacement (203 DPI)..................................... 31
3.4 Printhead Replacement (300 DPI)..................................... 32
i
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¨ Troubleshooting
4.0 Introduction ..................................................................... 34
Appendix A
ASCII Control Code Chart ........................................................ 1
Appendix B
Printer Specifications................................................................. 1
Appendix C
Available Fonts and Bar Codes .................................................. 1
Appendix D
Error Codes............................................................................... 1
Appendix E
Warranty Information................................................................ 1
ii
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¨ Getting Started
Figure 1-1 Printer Overview
1.0 Introduction
The OvationÔ 2 hereafter referred to as ‘the printer’, is a high
quality/low cost direct thermal and optional thermal-transfer label
printer. The printer’s unique construction combines a durable
plastic casing with a metal print mechanism to ensure reliability
and consistent print registration. The combination of powerful
capabilities, compact design, easy-to-use features, and affordable
pricing set a new standard for direct thermal and thermal-transfer
label printers.
This manual provides all the information necessary to operate
your printer. To print labels, tags, or tickets refer to the
instructions included with the software you are using to create the
labels.
OvationÔ 2
1
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Getting Started
1.1 Unpacking and Inspection
Inspect the shipping container(s) for damage, if damage is evident
notify the shipping company to specify the nature and extent of the
damage.
Remove the printer from the packaging material and check the
contents of the package. In addition to this manual the following items
should be included:
·
·
·
Label printer
External power supply
Special or additional items purchased.
Note: It is a good idea to save the carton and packaging materials in the
event shipping the printer is required.
1.2 Additional Requirements
The following items are necessary to generate labels with your printer.
It may be a good idea to contact your local reseller for advice on
which media and software is best suited for your needs.
·
·
Serial or parallel cable, (see Section 1.4)
Power cord for 230 VAC operation only, (120 VAC units
come with a power cord).
·
·
Applicable media
Applicable software
2
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Getting Started
1.3 Connecting Power
The printer is powered from an external power supply that connects to
the printer as shown below. Power supplies are available in both 115
and 230 AC voltages. Ensure that the power supply shipped with your
printer matches your electrical service.
Connect power supply to printer before plugging
into AC outlet.
Caution
Figure 1-2 Connecting power to the Printer
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Getting Started
1.4
Interfacing to the Printer
The printer can be connected to the host via a serial or parallel cable.
Figure 1-3 Interfacing to the Printer
1.5 Interface Cables
An interface cable is necessary to connect the printer to the host. The
interface between the printer and the host will be either a serial RS-
232C or parallel cable. Cable configurations for serial (RS-232C)
interfaces are shown below, (contact your reseller for part numbers
and ordering information).
Figure 1-4 Serial Cables
4
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Getting Started
The printer can also be connected to the host with a parallel
connection. In addition, the printer has a unique feature where if you
connect both the serial and parallel cables to the printer at the same
time, the printer will automatically interface to the first connection,
(serial or parallel) that transmits valid data. After a connection has
been made, the printer must be turned off and then back on again to
change the interface connection.
1.6
Loading Media
1. Open the cover.
2. Push the printhead latch toward the back of the printer and raise
the printhead carrier assembly.
3. Place a roll of media (labels facing up) on the media hub and
insert them into the printer. Slide the media hub against the roll of
media
4. Pull 6² (152 mm) of media from the media roll in the printer.
5. Slide the media guide to the edge of the media.
6. Close the printhead carrier assembly and press down until it locks
into place.
Figure 1-5 Loading Media
7. Close the cover and press the ‘Feed’ Button several times to feed the
media and ensure proper tracking.
Note: The printer is factory set for 4-inch media and ribbon, when using
different width media/ribbon please refer to Section 1.9.
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Getting Started
1.7
Loading Media for Peel Configuration
1. Open the cover.
2. Push the printhead latch toward the back of the printer and raise
the printhead carrier assembly.
3. Place a roll of media (labels should be facing up) on the media
hub and insert into the printer.
4. Pull the Peel-off Lever forward to the ‘open’ position.
5. Remove 6² (152 mm)of labels from the backing. Route the
backing over the tearbar and behind the peel-off shaft as shown
below.
Figure 1-6 Loading Media for Peel Configuration
6. Push the Peel-off Lever back to the ‘closed’ position
7. Close the printhead carrier assembly and press down until it locks
into place.
8. Close the cover and press the ‘feed’ button two or three times to
feed the media and ensure proper tracking. The labels will
separate automatically as it is feed through the printer.
6
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Getting Started
1.8
Loading Ribbon (Thermal Transfer Option)
1. Open the cover.
2. Remove the two ribbon hubs.
3. Slide the ribbon and empty core onto the hubs making sure that
the ribbon unwinds and rewinds.
Figure 1-7 Ribbon Hub Removal
4. Place the ribbon supply hub back into the thermal transfer
assembly.
5. Slide the direct/thermal transfer switch to the ‘transfer’ position.
OvationÔ 2
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Getting Started
Figure 1-8 Selecting the Print Type
6. Load the printer with media (see Section 1.6) and ribbon. When
loading ribbon be sure to guide the ribbon through the printhead
carrier assembly as shown below.
Figure 1-9 Routing the Ribbon
7. Close the cover. Press and hold the feed button down while
powering on the printer. Continue to hold down the feed button
until the printer starts to move the media, then release. The printer
will now print a configuration label that confirms the thermal-
transfer mode is set.
8. After printing a configuration label you must cycle power. To
cycle power simply turn the printer off for 30 seconds, and then
back on. The printer will remain set for thermal-transfer mode.
Note: The thermal-transfer mode can also be set with the configuration
command <STX KD>, see Section 2.3.
8
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Getting Started
1.9 Adjustments for Various Sizes of Ribbon or Media
1.9.1 Ribbon Width Adjustment
The adjustable ribbon handler feature allows adjustment to the ribbon
supply hub which provides optimum tension when using different
widths of media or ribbon.
1. Turn ‘off’ the printer.
2. Hold the ribbon supply spindle and rotate the ribbon tension
adjustment knob to meet your media/ribbon widths based on the
table below. Ensure that the ribbon tension adjustment knob is
turned fully to the clockwise or counter-clockwise position, the
knob will no longer turn once it is in the proper position, do not
force or over turn.
Figure 1-10 Adjusting for Media
Ribbon
Size
Ribbon Width
Direction of Rotation
Narrow
Wide
1-2 inches wide
2-4 inches wide
Clockwise*
Counter-Clockwise*
* Continue turning the ribbon tension adjustment knob until it
will not turn any further in either the clockwise or counter-
clockwise position.
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Getting Started
1.9.2 Media Width Adjustment
The thumbwheel on the side of the printhead carrier assembly allows
the printhead to be adjusted for various sizes of media. The numbers
on the thumbwheel serve only as a reference point and do not
correspond with a particular media width.
Figure 1-11 Thumbwheel for Media Width Adjustment
1. Load media into the printer.
2. Print a label, if it is light on the right-hand side then move the
thumbwheel to the right, (see example below).
3. An internal test label can be generated by holding the ‘feed’ button
down and turning ‘on’ the power switch until the media moves. The
first label printed is the configuration label which provides
information on the printer set-up. The second label printed is the test
pattern and shows print quality, (see Section 1.10 for additional
information).
Rotate
(Light print on
the right side of
the test label
indicates that the
thumbwheel
should be
thumbwheel
clockwise until
print quality
along edge starts
to lighten.
adjusted
clockwise.)
10
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Getting Started
1.10 Power-up Configuration and Self-Test
With the printer off, load the die-cut media (the media must be at least
4 inches wide), and ribbon (if printing in thermal-transfer). Press and
hold the feed button and turn the printer on, (the power LED should
be ‘on’), continue holding the feed button until the media begins to
move then release it. The printer will automatically detect if a ribbon
has been installed and will then print two test labels.
Note: After performing a power-up and self-test, the printer will be
in the 'character dump mode'. Turn the printer ‘off’ for
approximately 25 seconds, then back ‘on’ to restore normal
operation. The printer must remain ‘off’ for 25 seconds in
order for the main board to properly reboot.
The first label printed will be the configuration label, which lists the
printer's configuration and status. Note that this configuration label
shown below was printed from a printer that had the time/date option
installed.
FRI SEPTEMBER 026, 1997 19: 29 244
ROM CHECKSUMS
U09
U10
SYSTEM RAM CHECKS____ GOOD SYSTEM RAM SI ZE__ 512 KBYTES
CONFI GURATI ON
9600, 8, N
DI RECT
I NPUT VALUES
PAPER: 228 EDGE: 179 REFL: 0 TEMP: 89
POT
:
212 TOFA: 133 RI BN:
0
COUNTER I NFORMATI ON
ABSOLUTE VALUES 9- 18- 1994 RESETTABLE VALUES 9- 18- 1994
LENGTH____
TI ME______
773 I NCHES
10 HOURS
LENGTH____
TI ME______
576 I NCHES
4 HOURS
MEMORY CONFI GURATI ON
I NTERNAL MODULE______
12
SCALABLE FONTS_______ 10
Figure 1-12 Configuration Test Label
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Getting Started
The second label printed is the test pattern label. This label is used to
determine whether the printhead is in need of replacement. 'Good' and
'Bad' Test Pattern labels are shown below:
Good Test Label: Indicates
that the printhead is operating
normally.
Bad Test Label: Streaks in
test label indicate a dirty or
faulty printhead.
(See Chapter 3 for cleaning
and replacement.)
Figure 1-13 Printhead Test Label
1.11 Setting the Printer to the Factory Defaults
With the printer off, press and hold the feed button while turning the
printer on. Continue to hold the feed button for 60 seconds and then
release. The printer will now be set to the 'Factory Defaults', which
are shown in Table 1-1.
Function
Baud Rate
Value
9600
Word Length
Print Method
Alternate Character Set
Cutter
8 bits
direct thermal
standard
disabled
gap
Paper Type
Table 1-1 Factory Default Settings
12
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Getting Started
1.12 Switches and Indicators
Descriptions and locations of the Printer's switches and indicators are
shown below.
Figure 1-14 Switches and Indicator Locations
Switch/Indicator
ON/OFF switch
FEED Button
Printer in
Function
Controls power to the Printer.
ready state -
(LED ON)
Press twice Printer feeds media to first print position of next label.
Press once Pauses Printer, press again to resume.
Printer in
alarm state -
(LED fast
flash)
Clears alarm, feeds one label.
Press once
Darkness Control Used to balance a new Printhead so that it prints at the
same level of darkness as the previous head.
Power LED
Solid ON Indicates power is supplied and the Printer is ON.
Slow Flash Indicates the Printer is in a 'PAUSED' condition.
Fast Flash Indicates the Printer is in an 'ERROR' condition such as
Media Out, Ribbon Out (if equipped), or Jam.
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Getting Started
1.13 Available Options
Thermal Transfer
Thermal transfer printing requires the use of a ribbon. The ink/wax
from the ribbon transfers to the media by the printer to create an
image. Thermal transfer printing provides exceptional clarity and
scannability.
External Cutter
The external cutter provides ease of automatic cutting for tags and
labels after a label is printed. This feature attaches to the front of the
printer.
Present Sensor
The present sensor allows the printer to be configured for "one up"
printing. With the sensor installed, the printer will not print the next
label until the previous printed label has been removed from the
printer.
DRAM Expansion
The DRAM expansion option increases the printer’s memory to
MB. The additional memory allows for larger label formats to be
loaded into the printer's memory, thereby making it possible to print
longer labels.
1
FLASH Memory Cartridges
FLASH memory cartridges are available in 256K and 512K sizes and
are used for permanent storage of custom fonts, formats and graphics.
14
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Getting Started
PC-Batch Software
This label-creation software package is available for IBMÒ PC or
compatibles.
Wall Mount Assembly
This space-saving device allows the printer to be mounted to a wall or
other vertical surface using a specially-designed mounting plate.
Time/Date
This feature allows the printer to maintain the current time and date.
This is useful when printing labels that require the current time or
date to be included within the label format.
External Media Supply Stand
The external media supply option allows the use of large media
supply rolls, up to 8-inches in diameter, on 1-3² cores.
External Battery Pack
This option allows the printer to be operated virtually anywhere since
its power is not dependent on an AC receptacle. The battery easily
attaches to the printer and can last up to 10 hours.
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Getting Started
16
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¨ Printing Labels
2.0
Introduction
Labels can be generated using RS-232 or parallel communications to
a host computer or a PC with a compatible labeling software package.
This chapter explains some of the basic programming commands that
are required when writing programs to generate label formats. A
programmer's manual can be obtained by mailing or faxing the
request card located in the back of this manual.
2.1
Programming Commands
In order to be ready for a command sequence, the printer must first
receive a special character called an “attention getter” that informs the
printer that it is about to receive a command and the type of command
it will be. Immediate commands, system-level commands, and font-
loading commands each have their own attention getter. The attention
getter character is followed by a command character that tells the
printer what action to take.
ASCII
Decimal
Value
HEX
Value
01
02
1B
DOS
Prompt
Ctrl A
Ctrl B
Ctrl [
Attention Getter For
Char.
SOH
STX
ESC
1
2
27
Immediate Commands
System-Level Commands
Font-Loading Commands
Table 2-1 Attention Getters
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Printing Labels
When the printer receives an immediate command it will cease
whatever it is doing and perform that command. Commands of all
types must be in this sequence:
1. Attention Getter
2. Command Character
3. Parameters that must be entered by the user (if any).
Command
Character
Must Enter
Parameters? Responds?
Printer
Command
#
A
B
C
D
E
F
N
N
N
N
N
N
N
Y
Y
N
N
N
Y
Y
Reset
Send ASCII status string
Toggle pause
Cancel
SOH shutdown
Send batch quantity
Send status byte
Table 2-2 Immediate Commands
18
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Printing Labels
The system-level commands are used to create formats, load and store
graphic information, and control the printer. Table 2-3 provides a
brief description and format of each system-level command character.
Char
A
Description
Set time and date
Format
Format: AwmmddyyyyhhMMjjj
16 digits total.
= 1 digit week, 1 is Monday
= 2 digits for month
= 2 digits for day
w
mm
dd
= 4 digits for year
yyyy
hh
MM
jjj
= 2 digits for hour (24 hr ft)
= 2 digits for minutes
= 3 digits for Julian I.D. value
a
Enable feedback characters
Returns 30 after each label and 31 after
each batch of labels
B
c
Get printer time and date information Print time and date to port
Set continuous paper length
cnnnn = length of paper to feed per
label
d
Set Printer to double buffer mode
Use to print a label while a second is
formatting in memory
E
e
F
f
Set quantity for stored label
Select edge sensor
Form feed
Ennnn = Set Quantity for stored label
for "see through" media sensing.
Feeds one label at a time
Set distance to peel (tear off) position
fnnn = 3 digits from sensor
Set form stop position (Backfeed)
G
I
Print last label format
Input graphics data block
A bank designation, an optional word
length modifier, a format designation,
and up to a 16-character string to
identify the stored image data
"See Programmer's Manual for
format"
i
J
K
Download scalable font
Set pause for each label
Extended System Commands
Kn n =
Q - For query
D - Database Configuration
S, W, or M - Set configuration
R - Reset
fxxxx- 4 digit number, Distance
between TOF sensor and stop position
r - Resettable counters reset
Sends character "Y" to RS-232 port
k
L
M
Test RS-232 Port with a Y if ok
Enter Label Formatting Mode
Set maximum label length
Mnnnn = 4 digits (default) Maximum
12 inches
Table 2-3 System-Level Commands (continued)
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Printing Labels
Char
m
n
Description
Format
Set metric flag, enter metric mode
Clear metric flag, return to inch mode
Form edge offset (start of print
position)
All references set to metric until reset
O
Onnnn = 4 digits, in/100 or mm/10
o
P
p
Q
q
r
Cycle cutter
Enter character dump mode
Controlled pause
Clear all memory modules
Clear module
Select reflective sensor
qx = Module I.D. (Uppercase)
Used for "black-strip" media sensing,
(e.g. continuous tags, butt-cut labels.
Stripe must be printed on back side of
media)
S
s
Slew (feed) speed
Set up for one print buffer
Sx x = A -C (1.0 to 2.0 ips)
Set for 1 dot buffer processing. Use for
full length dot buffer processing.
T
t
Printhead dot pattern test label
Test RAM memory module
(Must be in Test Mode)
a bbbK module good
bbb = 256 or 512, for size of module
U
V
Label format field replacement
Software switch settings
Vn n = 4-Label Present, 2-Internal
Batch, 1-Cutter Enable
v
W
w
x
X
Y
Firmware version information
Request memory module information Wx x = F-font, G-graphic, L-label
Test FLASH module memory
Delete module file
Set default module bank
Output sensor values
Sends version string to host
Takes about 90 seconds
xMFname M=Module I.D, F=file type
Xa a - A = Memory Module A
Dumps sensor values status to RS-232
port
y
Select font symbol set (optional
scalable fonts only)
y S xx
y = ASCII (0x79)
S = ASCII (0x54)
xx = symbol selection
z
Pack module
Z
Print internal information and dot
pattern
Zx x= Module I.D
Table 2-3 System-Level Commands (concluded)
20
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Printing Labels
A STX L command switches the printer from the system level to the
label-formatting mode. All command characters after STX L are
interpreted as label formatting commands until the label-formatting
mode is terminated with the command character E. All label -
formatting commands are terminated with hex value 0D.
CC
:
Description
Set cut by amount (4 digits)
Format
:nnnn
The cutter function will perform a cutting
action after the number of labels specified.
Set format attribute
nnnn = 4 digits of labels printed
before cut. Default = 0001
An n=1-XOR, 2-Transparent, 3-
Opaque, 5-Inverse
A
C
c
D
Set column offset amount
Set cut by amount (2 digits)
Set height and width dot size
Cnnnn nnnn= in/100 or mm/10
cnn nn = 2 cut amount
h = Horiz. dot size; can be 1 or 2
v = Vert. dot size; can be 1,2, or
3 (0.005" steps) Default is
“D22”
E
G
H
Terminate field generation and print label
Place data in global register
Enter heat setting
Hnn nn = 2 digits. 1 - 30
(The amount of heat applied per dot row, can
be used to help control print quality)
Set metric mode
10 is nominal and default
m
The printer must be reset in order
to return to standard measure
'M' must be re-sent to cancel.
* Will not mirror polygons.
Px x = A -C (1.0 to 2.0 ips)
px x x = A -C (1.0 to 2.0 ips)
Qnnnn nnnn = quantity
Rnnnn nnnn = in/100 or mm/10
rnn...n nn...n Label name of up
to 16 char. terminated by CR.
Sx x = A -C (1.0 to 2.0 ips)
sann...n a - destination module
A Memory Module A
M
Set mirror image mode
('Mirror Images' current formatted label)
Print speed
Set label backup speed
Enter quantity of labels to print
Set row offset amount
P
p
Q
R
r
Recall stored label format
S
s
Slew (feed) speed
Store label format in module
nn...n - label name (16 char.
max)
T
Set field data line terminator
Tnn nn = 2 digit ASCII Hex
00 - FF
U
Make previous field a string replace field
Table 2-4 Label-Formatting Commands (continued)
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Printing Labels
CC
X
y
Description
Format
Terminate label formatting mode
Select font symbol set (optional scalable
fonts only)
y S xx
y = ASCII (0x79)
S = ASCII (0x54)
xx = symbol selection
z or Zero (0) conversion to "O"
Z
eliminates slash (/)
+
Make last field entered increment numeric
+pii Make last entered field
incrementing
p = Zero fill character
ii = Data added to field
-pii Make last entered field
decrementing
-
Make last field entered decrement numeric
p = Zero fill character
ii = Data subtracted from field
>pii Make last entered field
incrementing 0 - Z
p = Zero fill character
ii = Data added to field
<pii Make last entered field
decrementing 0 - Z
p = Zero fill character
ii = Data subtracted from field
^nn Set count by amount
nn = 2 digits
>
<
^
Make last field entered increment
alphanumeric
Make last field entered decrement
alphanumeric
Set count by amount
Skip # of labels before updating
count fields and time fields
Table 2-4 Label-Formatting Commands (concluded)
There are two special commands used by the printer, the STX S
(Recall Global Data) and the STX T (Print Date and Time)
commands. Unlike the other label-format commands, which follow the
STX L command, these special commands are entered directly into
the data field.
Character
<STX>S
<STX>T
Description
Recall global data and place in field
Print time and date
Table 2-5 Special Label-Formatting Commands
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Printing Labels
The commands used for bit mapped font loading are usually generated
by font-creation software. However, the assign font ID number
command must be sent to the printer before the font file. Font-loading
commands are listed in Table 2-6.
CC
*c###D
P
N
PR
N
Description
Assign Font ID Number
### = ID Number 100 to 999
Font Descriptor
)s#W
*c#E
Y
N
N
N
Character Code
# = ASCII Value of Character
Character Download Data
# = Bytes of Bit-mapped Data
(s#W
Y
N
Table 2-6 Font-Loading Commands
CC = Command Character
P = Must Supply Parameters? (Y/N)
PR = printer Responds? (Y/N)
2.2
Programming Examples
<STX> L <CR>
H07 <CR>
D11 <CR>
19110080100002510K OHM 1/4 WATT <CR>
1a6210000000050590PCS <CR>
E
10K OHM 1/4 WATT
Figure 2-1 Sample Label
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Printing Labels
The example shown below prints out a Code 3 of 9 bar code with a
wide to narrow bar ratio of 3:1 and can be used to print any of the bar
codes shown in Appendix B by altering the example's fields. Refer to
Figures 2-2 and 2-3 for a brief explanation of the data fields.
<STX>L<CR>
D11<CR>
1A93040001501000123456789<CR>
121100000000100Barcode A<CR>
E
<STX>L Syntax L on line 1 is used to enter the label formatting mode.
Figure 2-2 Example line 3
Figure 2-3 Example line 4
24
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Printing Labels
2.3
Configuration Command String
The configuration command string sets the operating parameters of
the printer. The command strings are described below.
<STX>KDwxy <CR>
where w:
Bit # Function
Value
0=9600*, 1=600, 2=2400, 3=19200, 4=4800, 5=N/A,
6=1200, 7=9600 Test Mode
0-2
Baud Rate
3
Word Length
0=8 bits*, 1=7bits
Set to 0
4&5 Unused
6
7
Always 1
Always 0
Set to 1
Set to 0
where x:
Bit # Function
Value
0
1
2
Print Method
0=direct thermal*, 1=thermal transfer
0=not equipped, 1=equipped
0=standard*, 1=main frame
Present Sensor
Alternate Char.
Set
3
Cutter
0=disabled*, 1=enabled
Set to 0
4&5 Unused
6
7
Always 1
Always 0
Set to 1
Set to 0
where y:
Bit # Function
0&1 Paper Type
Value
0=gap*(edge), 1=reflective, 2=continuous (3")
2
3-5
6
Unused
Unused
Always 1
Always 0
Set to 0
Set to 0
Set to 1
Set to 0
7
* = factory defaults
Example: <STX>KD @A@ <CR>
@
A
Sets the printer to: 9600 baud; 8 bit word length/no parity.
Sets the printer to: thermal transfer; no present sensor;
standard character set; no cutter.
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Printing Labels
@
Sets the printer to: gap (edge) media.
26
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Printing Labels
2.4
Memory Cartridges (Modules)
The printer has one memory cartridge slot that can be used to store:
graphic images; smooth formed fonts; and label formats that can be
recalled by host computers.
The use of memory cartridges other than those specifically
designed for the printer can cause damage to both the
cartridge and the printer.
Caution
Figure 2-4 Inserting a Memory Cartridge
Note: When turned ‘on’ the write protect switch will not allow data to
be written to the cartridge, ensuring that important data is not
overwritten.
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¨ Maintenance
3.0
Introduction
This chapter covers the cleaning, adjusting, and some troubleshooting
tips involved with your printer. In addition, the following table
provides a recommended cleaning schedule for the various parts of
your printer.
Area
Printhead
Method
Interval
After every roll of
media.
Turn off the printer before cleaning
the printhead. Use solvent* on a
cotton swab to clean the printhead
from end to end.
Platen Roller Turn the power off. Rotate the
After every roll of
platen roller and clean it thoroughly media.
with solvent* and a cotton swab.
Rotate the peel-off roller and clean it After every roll of
Peel-Off
Roller
thoroughly with solvent* and a
cotton swab.
media.
Media Path
Solvent*
After every roll of
media.
Peel/Tear Bar Solvent*
Media Sensor Air blow
As needed
Monthly
Exterior
Interior
Mild detergent or desktop cleaner.
Brush or vacuum cleaner
As needed
As needed.
* Recommend using a solvent that contains isopropyl alcohol.
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Maintenance
3.1
Cleaning the Printhead
Warning: Turn ‘off’ the printer and unplug the unit from
the outlet before cleaning the printhead.
1. Turn ‘off’ the printer and open the cover.
2. Push the printhead latch back toward the back of the printer and
raise the printhead carrier assembly.
3. Using a cotton swab dipped in isopropyl alcohol, rub the cotton
swab along the printhead.
Figure 3-1 Cleaning the Printhead
Note: The printhead should be cleaned every time a new roll of media
is installed.
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Maintenance
3.2
Fine Printhead Adjustment
A fine printhead adjustment set screw is located on top of the
printhead carrier assembly that can used for adjusting print quality.
This adjustment is set at the factory and should not need further
adjusting; however, with different types and thickness of media some
adjustment may be necessary.
To adjust the printhead, turn the set screw until optimum print quality
is obtained, (some trial and error may be necessary).
Figure 3-3 Fine Printhead Adjustment
30
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Maintenance
3.3
Printhead Replacement (203 DPI)
Removal:
1. Turn off the printer.
2. Unlatch the printhead
carrier assembly.
Loosen the printhead
screw until it is free
from the printhead.
Carefully remove the
printhead from the
printhead carrier
assembly.
3. Remove the printhead
cables from the back of
the printhead.
Figure 3-4 Disconnecting the Printhead Cable
Replacement:
1. Connect the printhead cables to the new printhead.
2. Position the printhead on the printhead carrier assembly and
tighten the printhead screw.
3. Ensure that the printhead cable is not pinched and that the
printhead is clean.
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Maintenance
3.4
Printhead Replacement (300 DPI)
Removal:
1. Turn off the printer.
2. Unlatch the printhead
carrier assembly,
Loosen the printhead
screw until it is free
from the printhead.
Carefully remove the
printhead from the
printhead carrier
assembly.
3. Remove the printhead
cables from the back of
the printhead.
Figure 3-5 Disconnecting the Printhead Cable
Replacement:
1. Connect the printhead cables to the new printhead.
2. Position the printhead on the printhead carrier assembly and
tighten the printhead screw.
3. Ensure that the printhead cable is not pinched and that the
Printhead is clean.
32
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Maintenance
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¨ Troubleshooting
4.0 Introduction
Occasionally situations occur that require some troubleshooting skills.
Possible problem situations and potential solutions are listed in this
section. While not every situation is addressed, you may find some of
these tips helpful. After the correction action is taken press the feed button
to clear the alarm. Contact a qualified service technician for problems that
persist or are not covered in this section.
Unacceptable print quality:
·
·
Dirty printhead. Clean the printhead, (see Section 3.1).
The printhead temperature is too high. Use the software
control to adjust the burn time or heat setting or adjust the
darkness POT located on the back of the printer.
·
The incorrect ribbon/paper combination is being used, check
the ribbon type being used.
The Printer does not print or prints several labels at once:
·
·
The labels are incorrectly loaded, see the loading instructions
on the inside cover of the printer, or Section 1.6.
The media sensor or media sensor circuitry may be defective,
call for service.
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Troubleshooting
The ribbon does not advance
(The printer advances paper but ribbon does not advance).
·
The ribbon is installed incorrectly. Make sure that the dull
side (side with ink) is facing the paper.
·
A bad ribbon/paper combination is resulting in an insufficient
amount of friction between paper and ribbon. Ensure that the
correct type of ribbon is being used.
Skips every other label
(Print quality is good but skips every other label).
·
The label is formatted too close to the top edge of the form.
Leave white space equal to 8-dot rows at the top of the label,
approximately .02" (.5mm).
·
The media sensor or media sensor circuitry may be defective,
call for service.
Unable to print in rotation 4
The characters are formatted outside the dimensions of the
·
label. Check that the row/column values provide enough room
for the height of the characters or bar code to be printed.
Prints light on the right side of the label
·
The media width adjustment thumbwheel is set for a narrower
media width than the actual media being used, (see Section
1.9).
·
·
·
The printhead is adjusted for thick media or cardstock.
The printhead is not properly aligned, call for service.
The printhead is not locked down.
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Troubleshooting
Printer fails to turn on
·
·
·
·
A fuse may be blown, call for service.
Faulty AC cord.
A bad power switch may exist on the printer, call for service.
A faulty AC wall outlet.
Label advances 1-2 inches before a fault indication
·
The ribbon is installed incorrectly. Make sure that the dull
side (side with ink) is facing the paper.
·
A bad ribbon/paper combination is resulting in an insufficient
amount of friction between paper and ribbon. Ensure that the
correct type of ribbon is being used.
Label advances 12 inches before a fault indication
·
The media sensor or media sensor circuitry may be defective,
call for service.
The labels start to print on an angle and the top-of-form is not
able to be sensed, (improper tracking of media) ¾ commonly
seen when switching between various widths of stock.
·
The media is not loaded properly, see Section 1.6. When
loading media be certain that the media hub and media guide
are against the media.
36
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Troubleshooting
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Appendix A
ASCII Control Code Chart
Char Dec Hex Char Dec Hex Char Dec Hex Char Dec Hex
NUL
SOH
STX
EXT
EOT
ENQ
ACK
BEL
BS
HT
LF
VT
FF
CR
SO
SI
DLE
DC1
DC2
DC3
DC4
0
1
2
3
4
5
6
7
00
01
02
03
04
05
06
07
08
09
0A
0B
0C
0D
0E
0F
10
11
12
13
14
15
16
17
18
19
1A
1B
1C
1D
1E
1F
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
20
21
22
23
24
25
26
27
28
29
2A
2B
2C
2D
2E
2F
30
31
32
33
34
35
36
37
38
39
3A
3B
3C
3D
3E
3F
@
A
B
C
D
E
F
G
H
I
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
40
41
42
43
44
45
46
47
48
49
4A
4B
4C
4D
4E
4F
50
51
52
53
54
55
56
57
58
59
5A
5B
5C
5D
5E
5F
`
96
97
98
99
60
61
62
63
!
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Ò
#
$
%
&
Ô
(
100 64
101 65
102 66
103 67
104 68
105 69
106 6A
107 6B
108 6C
109 6D
110 6E
111 6F
112 70
113 71
114 72
115 73
116 74
117 75
118 76
119 77
120 78
121 79
122 7A
123 7B
124 7C
125 7D
126 7E
127 7F
8
9
)
10
11
12
13
14
15
16
17
18
19
20
*
+
,
-
.
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Y
Z
[
/
0
1
2
3
4
5
6
7
8
9
:
s
t
NAK 21
u
v
w
x
y
z
{
|
SYN
ETB
CAN
EM
SUB
ESC
FS
GS
RS
US
22
23
24
25
26
27
28
29
30
31
;
<
=
>
?
\
]
^
_
}
~
Note:
For the software handshake XON/XOFF commands:
XON=(DC1) XOFF =(DC3)
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ASCII Control Code Chart
Char Dec Hex Char
Dec
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
Hex
A0
A1
A2
A3
A4
A5
A6
A7
A8
A9
AA
AB
AC
AD
AE
AF
B0
B1
B2
B3
B4
B5
B6
B7
B8
B9
BA
BB
BC
BD
BE
BF
Char
Dec Hex Char
Dec
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
Hex
E0
E1
E2
E3
E4
E5
E6
E7
E8
E9
EA
EB
EC
ED
EE
EF
F0
Ç
ü
é
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
80
81
82
83
84
85
86
87
88
89
8A
8B
8C
8D
8E
8F
90
91
92
93
94
95
96
97
98
99
9A
9B
9C
9D
9E
9F
á
í
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
C0
C1
C2
C3
C4
C5
C6
C7
C8
C9
CA
CB
CC
CD
CE
CF
D0
D1
D2
D3
D4
D5
D6
D7
D8
D9
DA
DB
DC
DD
DE
DF
Ó
ß
ó
ú
ñ
Ñ
ª
Ô
Ò
õ
â
ä
à
Õ
µ
å
ã
ç
°
Ã
þ
ê
¿
®
Þ
ë
Ú
Û
Ù
ý
è
ï
1/2
î
1/4
¡
ì
Ý
Ä
Å
É
æ
Æ
ô
ö
ò
û
ù
ÿ
Ö
Ü
ø
£
Ø
x
ƒ
¯
ð
Ð
Ê
Ë
È
±
F1
²
F2
³
3/4
F3
´
F4
Á
Â
À
©
¹
F5
Í
Î
Ï
÷
¸
F6
F7
º
F8
¨
F9
·
FA
FB
FC
FD
FE
FF
»
¢
¥
Ì
A-2
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Appendix B
Printer Specifications
Mechanical
Width
8.8" (22.35 cm)
Depth
10.1" (25.65 cm)
Height
6.2" (15.75 cm)
Weight
7 lbs. (3.2 kg)
Operating Temperature
40° F to 100° F (4° C to 38° C)
Printer Specifications
Print Type
Direct Thermal
Print Speed
1, 1.5, and 2" per second
Resolution
203 dpi (8 dots/mm)
300 dpi (11.8 dots/mm)
Tear Bar
Tear up
512 kb
512 kb
DRAM Memory
EPROM Memory
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Printer Specifications
Media/Ribbon
Media Types
Roll-Fed, Die-Cut, Continuous, Fan-Fold
4.65" (118 mm)
Max. Media Width
Max. Print Width
Min. Print Width
Max. Print Length
Min. Print Length
4.1" (104 mm)
1" (25 mm)
12" (305 mm) with standard RAM
.375" (.95 cm)
.5" (1.27 cm) w/ Present Sensor
Media Thickness
.0025" - .01" (.0635 mm - .254 mm)
Supply Roll Capacity 4" O.D. on 1" core
Max. Ribbon Width
Optional Ribbon
4.3" (109mm)
Matched to media; approx. 361’ (110m)
long 1.5" O.D. on .5" core
Communications
Interface
RS-232 (DB-9), and Centronics Parallel
1200 to 19200 bps
Xon/Off, CTS, DTR
Even, Odd, or None
1 or 2
Baud Speed
Handshaking
Parity
Stop Bits
Data Bits
7 or 8
Electrical
External Power Supply
Nominal 115 or 230 VAC IN/ 19 VAC
OUT
B-2
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Printer Specifications
Fonts
10 Resident Styles
Resident Fonts Expandable to 8x
Reverse Image
Rotated 0, 90, 180, 270 degrees
Available Bar Codes
Code 39, Ext Code 39, Code 93, Ext Code 93, Code 128 UCC, Code
128
A, B & C, Codabar, Interleaved 2 of 5, UPC-A, UPC-E, UPC Ship C
Code, EAN-13, EAN-8, EAN 128, POSTNET, MaxiCode, PDF417
Options
Present Sensor
FLASH Memory Cartridges
External Cutter
Thermal Transfer
DRAM Memory, (Expandable to 1MB)
Wall Mount
External Battery Pack
Time/Date
External Media Supply Stand
PC BatchÔ Software
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Printer Specifications
B-4
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Appendix C
Available Fonts and Bar Codes
All character fonts and bar codes available with the printer are
described in this section. Each font and bar code has a name
associated with it for use in programming. Human-readable fonts
have numeric names while bar code fonts have alpha names.
Uppercase alpha names will print bar codes with human readable
interpretations. Lowercase alpha names will print bar codes only.
Fonts
Fonts 0 through 8 use the slash zero (Ø) conventions for
distinguishing between the zero and the alphabetic O. These fonts are
non-proportional (monospaced) fonts; all of the characters take up the
same amount of space when printed. The sizes of these fonts are
shown in Table B-2.
The Triumvirate font number 9 is a proportional font; each character
will take up a different amount of space when printed.
Font
Valid ASCII Characters
0
32-127
1
2
3
32-168, 171, 172, 225
32-168, 171, 172, 225
32, 35-38, 40-58, 65-90, 128, 142-144, 146, 153, 154,
156, 157, 165, 168, 225
4
5
6
32, 35-38, 40-58, 65-90, 128, 142-144, 146, 153, 154,
156, 157, 165, 168, 225
32, 35-38, 40-58, 65-90, 128, 142-144, 146, 153, 154,
156, 157, 165, 168, 225
32, 35-38, 40-58, 65-90, 128, 142-144, 146, 153, 154,
156, 157, 165, 168, 225
7
8
9
32-126
32, 48-57, 60, 62, 67, 69, 78, 83, 84, 88, 90
32-126, 128-169, 171-173, 181-184, 189, 190, 198, 199, 208-216,
222, 224-237, 241, 243, 246-250
Table B-1 Valid Human-Readable Font ASCII Characters
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Available Fonts and Bar Codes
Table B-2 lists the font sizes. The numbers indicate the number of dots.
FONT
Font 0
Font 1
Font 2
Font 3
Font 4
Font 5
Font 6
Font 7
Font 8
HEIGHT
WIDTH
SPACING
7
5
7
1
2
2
2
3
3
4
5
5
13
18
27
36
52
64
32
28
10
14
18
18
32
15
15
Table B-2 Font Sizes
Font 0 96-character
Font 1 145-character upper and
lower case alphanumeric
w/ descenders and
alphanumeric, upper
and lower case.
ascenders.
Font 3 62-character
Font 2 138-character
alphanumeric, uppercase.
alphanumeric, upper and
lower case.
C-2
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Available Fonts and Bar Codes
Font 4 62-character
alphanumeric, uppercase.
Font 5 62-character
alphanumeric, uppercase.
Font 6 62-character alphanumeric, uppercase.
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Available Fonts and Bar Codes
Font 7 OCR-A, size I.
Font 8 OCR-B, size III.
Font 9 Internal Triumvirate font.
Point sizes are selected by the number in the bar code height.
Larger point sizes can be obtained by increasing the height and
width multipliers (see the Programmer's Manual for more
information).
C-4
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Available Fonts and Bar Codes
Bar Codes
Font Length
Cksum
No
Yes
Valid ASCII Characters
Bar widths
2:1 - 3:1
2:1 - 4:1
A
B
Varies
11
32, 36, 37, 42, 43, 45-57, 65-90
48-57 Numeric only
Option V used in the
6th & 7th position
C
D
E
F
6
Yes
No
M-103
Yes
48-57 Numeric only
48-57 Numeric only
32-127
48-57 Numeric only
Option V used in the
7th & 8th position
2:1 - 4:1
2:1 - 3:1
2:1 - 4:1
2:1 - 4:1
Varies
Varies
12
G
H
I
J
K
7
Yes
M-43
No
M-10
M-10
48-57 Numeric only
32, 36-39, 42, 43, 45-57, 65-90
36, 43, 45-58, 65-68
48-57 Numeric only
48-57 Numeric only
Option + is Last Character
for Second M-11 Checksum
48-57 Numeric only
48-57 Numeric only
48-57 Numeric only
0 - 127 ASCII characters
48-57 Numeric only
48-57 Numeric only
48-57 Numeric only
48-57 Numeric only
0 - 127 ASCII characters
Alpha numeric
2:1 - 4:1
2:1 - 3:1
2:1 - 3:1
2:1 - 3:1
2:1 - 3:1
Varies
Varies
Varies
Up to
14
L
M
N
O
p
Q
R
S
13
2
5
Varies
Varies
19
M-10
Yes
Yes
No
Yes
Yes
Yes
Yes
Yes
Yes
No
2:1 - 3:1
2:1 - 4:1
2:1 - 4:1
2:1 - 4:1
Same as fonts
2:1 - 4:1
2:1 - 4:1
2:1 - 4:1
2:1 - 4:1
N/A
18
34 +
Varies
84
T
u
v
1
A, B, C, D
All
Same as fonts
Any Ratio
z
Varies
Yes
Table B-3 Bar Code Characteristics
Uppercase bar code identifiers (I.D's) have corresponding lowercase
I.D's that when selected suppress printing of associated human-
readable text.
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Available Fonts and Bar Codes
Bar Code A Code 3 of 9
Bar Code B UPC-A
Bar Code C UPC-E
Bar Code D Interleaved 2 of 5
Bar Code E Code 128
Bar Code F EAN-13
Bar Code G EAN-8
Bar Code H Health Industry Bar
Code (HBIC)
C-6
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Available Fonts and Bar Codes
Bar Code I Codeabar
Bar Code J Interleaved 2 of 5
w/modulo 10
checksum
Bar Code K Plessey
Bar Code L Interleaved 2 of 5
w/modulo 10
checksum and
shipping bearer bars
Bar Code M 2 Digit UPC
Bar Code N 5 Digit UPC
addendum
addendum
Bar Code O Code 93
Bar Code p Postnet
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Available Fonts and Bar Codes
Bar Code Q UCC/EAN Code
Bar Code R UCC/EAN Code
128 KMART NON
EDI
128
Bar Code S UCC/EAN Code
128 Random
Bar Code T Telepen
Weight
Bar Code u UPS MaxiCode
Bar Code v FIM
Bar Code z PDF-417
C-8
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Appendix D
Error Codes
The error codes that may be transmitted by the printer are described here.
Lowercase "v"
There is an input buffer overflow situation.
Uppercase "R"
This code is sent every time the printer is turned on. It signals that
there was a hardware reset.
Uppercase "T"
This code signals that there was a software reset. A software reset
results from sending the <SOH># command sequence to the printer or
by doing a front panel reset.
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Error Codes
D-2
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Appendix E
Warranty Information
Datamax
Limited Warranty Statement
OvationÔ2 Label Printer
Printer
Datamax Corporation warrants to Purchaser that under normal use
and service, the OvationÔ 2 Label Printer purchased hereunder shall
be free from defects in material and workmanship for a period of one
year, (365 days), from the date of shipment by Datamax Corporation.
Expendable and/or consumable items or parts such as lamps, fuses,
labels and ribbons are not covered under this warranty. This warranty
does not cover equipment or parts which have been misused, altered,
neglected, handled carelessly, or used for purposes other than those
for which they were manufactured. This warranty also does not cover
loss, damages resulting from accident, or damages resulting from
unauthorized service.
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Warranty Information
Thermal Printhead
This warranty is limited to a period of one year, (365 days), or
1,000,000 linear inches of use, whichever comes first, for the
OvationÔ 2 Label Printer thermal printhead. This one year, (365 day),
warranty is valid only if a Datamax-approved thermal or thermal
transfer label media is used, as defined in the then current Datamax
list of approved thermal/thermal transfer media, a copy of which is
available from Datamax. Failure to use Datamax-approved media is
justification for invalidation of this thermal printhead warranty. This
warranty does not cover printheads which have been misused, altered,
neglected, handled carelessly, or damaged due to improper cleaning or
unauthorized repairs.
Warranty Service Procedures
If a defect should occur during the warranty period, the defective unit
shall be returned, freight and insurance prepaid, in the original
shipping containers, to Datamax at: 4724 Parkway Commerce Blvd.,
Orlando, Florida 32808. A Return Material Authorization (RMA)
number must be issued before the product can be returned. To open
an RMA please call Datamax Customer Service Support Department
at (407) 523-5540. Please include your RMA number on the outside
of the box and on the shipping document. Include a contact name,
action desired, a detailed description of the problem(s), and examples
when possible with the defective unit. Datamax shall not be
responsible for any loss or damages incurred in shipping. Any
warranty work to be performed by Datamax shall be subject to
Datamax’s confirmation that such product meets Datamax's warranty.
In the event of a defect covered by its warranty, Datamax will return
the repaired or replaced product to the Purchaser at Datamax's cost.
With respect to a defect in Hardware covered by the warranty, the
warranty shall continue in effect until the end of the original warranty
period, or for sixty (60 days) after the repair or replacement,
whichever is later.
E-2
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Warranty Information
General Warranty Provisions
Datamax makes no warranty as to the design, capability, capacity or
suitability of any of its hardware, supplies, or software.
Software is licensed on an 'as is' basis without warranty.
Except and to the extent expressly provided herein, and in lieu of all
other warranties, there are no warranties, expressed or implied,
including, but not limited to any warranties of merchantability or
fitness for a particular purpose.
Purchaser shall be solely responsible for the selection, use, efficiency
and suitability of Datamax's products.
Limitation of Liability
In no event shall Datamax be liable for any indirect, special, or
consequential damages or lost profits arising out of or relating to
Datamax's products, or the performance or nonperformance thereof,
even if Datamax has been advised of the possibility thereof.
Datamax's liability, if any, to its purchaser or to any customer(s) of
its purchaser shall in no event exceed the total amount paid to
Datamax by the initial purchaser of the defective product.
In the event any implied warranties (including, but not limited to, the
implied warranties of merchantability and fitness for a particular
purpose) are found to exist, such warranties are limited in duration to
the period of the warranties set forth above.
Some States do not permit the exclusion of incidental or consequential
damages, and in those States the foregoing limitations may not apply.
The warranties here give you specific legal rights, and you may have
other legal rights which vary from State to State.
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Warranty Information
E-4
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