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Safety Instructions
Your OKIDATA printer has been carefully designed to
give you years of safe, reliable performance. As with
all electrical equipment, however, there are a few basic
precautions you should take to avoid hurting yourself
or damaging the printer:
• Do not use your printer near water, or spill liquid of
any kind into it.
• Be certain that your power source matches the rating
listed on the back of the printer. If you’re not sure, check
with your dealer or with your local power company.
• Read the setup instructions in this handbook carefully.
Be sure to save it for future reference.
•Your printer has a grounded, 3-prong plug as a safety
feature, and it will only fit into a grounded outlet. If you
can’t plug it in, chances are you have an older, non-
grounded outlet; contact an electrician to have the outlet
replaced. Do not use an adapter to defeat the grounding.
• Read and follow all warning and instruction labels on
the printer itself.
• Unplug the printer before you clean it. Use only a damp
cloth; do not use liquid or aerosol cleaners.
• The printer must be installed near a power outlet which
remains easily accessible.
• Place your printer on a firm, solid surface. If you put it
on something unsteady, it may fall and be damaged; if
you place it on a soft surface, such as a rug, sofa, or
bed, the vents may be blocked, causing the printer to
overheat.
• To avoid damaging the power cord, don’t put anything
on it or place it where it will be walked on. If the cord
becomes damaged or frayed, replace it immediately.
• If you are using an extension cord or power strip with
the printer, make sure that the total of the amperes
required by all the equipment on the extension is less
than the extension’s rating. The total ratings of all
equipment plugged into the outlet should not exceed
15 amperes.
• To protect your printer from overheating, make sure all
openings on the printer are not blocked. Don’t put the
printer on or near a heat source, such as a radiator or
heat register. Keep it out of direct sunlight. Allow
enough room around the printer for adequate
ventilation and easy access to the paper trays.
OKIPAGE 6e
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• Do not poke anything into the ventilation slots on
the printer; you could get a shock or cause a fire.
These are some of the things to look for:
• The power cord or plug is frayed or damaged.
• Aside from the routine maintenance described in
this handbook, don’t try to service the printer
yourself; opening the cover may expose you to
shocks or other hazards.
• Liquid has been spilled into the printer, or it has been
exposed to water.
• The printer has been dropped, or the cabinet is
damaged.
• Do not make any adjustments other than those
outlined in the handbook: you may cause damage
requiring extensive repair work. See Section 5 for
information on how to get your printer serviced by
qualified OKIDATA technicians.
• The printer doesn’t function normally when you’re
following the operating instructions.
If anything happens that indicates that your printer is not
working properly or has been damaged, unplug it
immediately and follow the procedures in Section 5
for having your printer serviced.
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• Consult the dealer or an experienced radio/TV
technician for help.
Federal Communications Commission
Radio Frequency Interference Statement for
It is the responsibility of the user to obtain the required
shielded cable in order to ensure compliance of this
equipment with FCC regulations.
120-Volt Models
WARNING: This equipment has been tested and found
to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful
interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio
communications. However, there is no guarantee that
interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio
or television reception, which can be determined by
turning the equipment off and on, the user is encouraged
to try to correct the interference by one or more of the
following measures:
Changes or modifications not expressly approved by
Okidata may void your authority to operate this device.
Industry Canada
Radio Interference Statement for 120-Volt Models
This apparatus complies with the Class “B” limits for radio
interference as specified in the Industry Canada Radio
Interference Regulations.
Cet appareil est conforme aux critères établis pour la Classe
“B” en ce qui concerne les interférences radio, tel que
spécifié par Industry Canada dans les Règlements relatifs
aux Interférences Radio.
Federal Communications Commission
Radio Frequency Interference Statement for
230/240-Volt Models
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and
receiver.
WARNING: This equipment has been tested and found to
comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to
• Connect the equipment into an outlet on a circuit
different from that to which the receiver is connected.
OKIPAGE 6e
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provide reasonable protection against harmful que spécifié par Industry Canada dans les Règlements
interference when the equipment is operated in a relatifs aux Interférences Radio.
commercial environment. This equipment generates, uses
European Union Council of the European
Communities
Statement of Electromagnetic Conformance for
230/240-Volt Models
and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause
harmful interference to radio communications. Operation
of this equipment in a residential area is likely to cause
harmful interference in which case the user will be required
to correct the interference at his own expense.
This product complies with the requirements of the Council
Directive 89/336/EEC on the approximation of the laws
of the member states relating to electromagnetic
compatibility.
It is the responsibility of the user to obtain the required
shielded cable in order to ensure compliance of this
equipment with FCC regulations.
Ce matériel est conforme aux dispositions de la Directive
du Conseil 89/336/CEE applicables à l’approximation de
la législation des Etats membres en ce qui concerne la
compatibilitè des équipements èlectromagnétiques.
Changes or modifications not expressly approved by
Okidata may void your authority to operate this device.
Industry Canada
Radio Interference Statement for
230/240-Volt Models
Este producto cumple con los requisitos de la Directiva
del Consejo 89/336/CEE sobre la aproximación de la
legislación de los Estados Miembros por cuanto respecta
a la compatibilidad electromagnética.
This apparatus complies with the Class “A” limits for radio
interference as specified in the Industry Canada Radio
Interference Regulations.
Este produto obedece aos requisitos da Directiva do
Conselho 89/336/CEE sobre a aproximação das leis dos
estados membros relativamente à compatibilidade
electromagnética.
Cet appareil est conforme aux critères établis pour la
Classe “A” en ce qui concerne les interférences radio, tel
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Table of Contents
Printer Features................................................. 1
OptionalAccessories .................................. 1
Consumables .............................................. 1
Okidata Online.................................................. 2
Check the Contents ........................................... 2
No CD-ROM Drive? ......................................... 2
Printer Components .......................................... 3
Section 2: Installing Printer Software ........ 13
Windows 95 .................................................... 13
Windows 3.1 ................................................... 14
Windows NT 3.51........................................... 15
Windows NT 4.0............................................. 16
DOS Operator Panel ....................................... 16
Using the Online Status Monitor .................... 17
Setting Features in the
Section 1: Setting Up Your Printer ............... 4
Remove the Protective Sheet ..................... 4
Installing Toner .......................................... 5
Choosing Paper ................................................. 7
Paper Sizes ................................................. 7
Paper Weight .............................................. 7
Installing Paper ................................................. 8
Paper Exit Paths................................................ 9
Top Paper Exit ........................................... 9
Rear Paper Exit .......................................... 9
Manual Feed ................................................... 10
Transparencies/Adhesive Labels ..................... 10
Printing Envelopes.......................................... 11
Choosing Envelopes ................................. 11
Connecting Your Printer ................................. 12
Online Operator Panel .................................... 18
Section 3: Printer Maintenance .................. 19
Replacing the Toner Cartridge ........................ 19
Toner Cartridge Life ................................ 21
When to Replace the Toner Cartridge...... 21
Replacing the Image Drum Cartridge............. 22
Resetting the Image Drum Counter ................ 23
Image Drum Cartridge Life ..................... 23
When to Replace ...................................... 23
Running a Cleaning Page................................ 24
Cleaning the LED Array ................................. 25
Expanding Memory ........................................ 26
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Section 4: Problem Solving ......................... 27
Clearing Paper Jams........................................ 27
Paper Input Jam ....................................... 27
Paper Feed Jam ........................................ 27
Paper Exit Jam (top) ................................ 28
Paper Exit Jam (rear) ............................... 28
Print Quality Problems ................................... 29
Software Problems.......................................... 31
Hardware Problems ........................................ 32
Section 5: Service and Support ................... 33
Your Dealer .............................................. 33
Okidata Customer Information Center .... 33
Customer Service Representatives ........... 33
Faxable Facts............................................ 34
Okidata Regional Service Depot .............. 34
Purchasing Supplies ................................. 35
Warranty ....................................................... 36
Overnight Exchange ..................................... 37
Service Centers.............................................. 38
Index .............................................................. 39
Material Safety Data Sheet ............................. 42
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Congratulations!You have selected a printer with fast
output, excellent print quality, and easy operation.
Optional Accessories
• 250 sheet universal Second Paper Tray Mechanism
(Part 70024501)
Your printer’s features include:
• 6 PPM output
• Letter/Legal Universal Paper Tray (Part 70025201)
• 100 sheet/50 envelope Multi-Purpose Feeder
(Part 70025101)
• Sharp 600 dpi class print quality with OKI
Smoothing Technology
• 1 MB Memory Expansion Board with a SIMM
socket for additional expansion to 17 MB
(Part 70029701)
• Oki Hiper-W Emulation (PJL), a high-
performance Windows print driver
• HP®PCL® 5e Emulation
• IBM® Proprinter/Epson FX Emulations
• 45 resident scaleable fonts, plus 4 bitmap fonts
• 1 MB RAM with Enhanced Memory Management
• 100 sheet universal letter size paper tray
• Manual feed for envelopes and special documents
• SIMM modules for expanding memory (See page 26)
Consumables
• Toner "e” Series (Part 52107201)
• Image Drum "e” Series (Part 56116801)
• On-screen Status Monitor for real-time printer
status, and soft operator panel for printer setup
and control from your computer
• Compatible with Window® 3.11, Windows 95
and Windows NT 4.0 and 3.51
As an Energy Star Partner,
Okidata has determined that
this product meets the
Energy Star guidelines for
energy efficiency.
• Bi-directional IEEE 1284 parallel interface
OKIPAGE 6e
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OKIDATA Online
For more information about your printer:
Check Contents
Unpack your printer. You should have:
1. OKIPAGE 6e Printer (with Image Drum installed)
2. CD-ROM
✔
✔
See the Online Manual installed with the printer
software.
Visit the OKIDATA Web Site at
3. 3.5" Driver Disk
for the latest information on:
4. User’s Manual
• Product Guides
• Customer Support
• Software Drivers
• Corporate Information
• Online Dealers
5. Toner Cartridge
6. Power Cord
7. Lightproof plastic bag (for storing image drum if printer
must be shipped)
If anything is missing, contact your dealer.
• Documentation
No CD ROM Drive?
• The enclosed 3.5" diskette contains a Windows driver that will allow you to use your printer right away. Follow the
instructions in the readme file on the diskette to install it. To obtain a complete set of diskettes, including
the Status Monitor, call 1-888-232-8530 and request the appropriate kit number.
Windows 95 #MS9629
Windows 3.x #MS9632
DOS Operator Panel #MS9633
Windows NT 3.51 #MS9630
Windows NT 4.0 #MS9631
Setting Up
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Printer Components
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Top paper exit bin
Manual feed tray
Rear paper exit tray
Power switch
R
Automatic
paper feed
tray
Latches
Power cord
receptacle
LED array
Image drum
cartridge with
toner installed
Bidirectional Centronics IEEE-1284
parallel interface port
OKIPAGE 6e
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Section1: Setting Up Your Printer
Remove the protective sheet
3. Remove the protective sheet.
✔ Be Careful: do not touch the
Image Drum's green surface.
1. Press latches and open the cover.
2. Remove the image drum.
4. Replace the image drum.
Setting Up
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Installing Toner
3. Shake the toner cartridge to evenly distribute toner.
1. Remove the sponge and discard.
2. Unwrap the toner cartridge.
4. Remove the tape.
OKIPAGE 6e
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5. Place left side of toner cartridge under the tab, then
7. Close the printer cover firmly.
lower cartridge into well matching groove and slot.
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tab
✔ If you get toner on your clothing, brush it off with a
dry cloth. Wash clothing in cold water; hot water sets
toner.
6. Push the blue lever forward.
Setting Up
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contrast. The surface should be smooth, clean, and stable
electrically and dimensionally.
Choosing Paper
• Use a paper weight of 16 to 24 lb. in the
Paper Tray and 16 to 32 lb. for manual feed.
Recycled paper used by OKIDATA printers must be
specifically denoted by the paper manufacturer to be for laser
printers, or laser guaranteed or compatible. Using media
outside these specifications may cause problems requiring
service that will not be covered by OKIDATA warranty or
service agreements.
• For best results, use paper that is smooth and of
high quality, such as copier paper or paper
with a Sheffield rating of 250 or less.
• Store paper in its ream wrapper until you are
ready to use it. Keep it away from moisture or
other conditions that can cause it to wrinkle
or curl.
The following recycled paper has been tested and approved
for use in OKIDATA printers.
• Preprinted forms must not scorch, melt, offset,
or release hazardous emissions when heated
to 392°F (200° C) for 0.1 second.
•
Weyerhaeuser, Lynx Opaque, 20% PCW, 20lb., 28 lb. and Laser
Copy, 20 lb.
•
•
Union Camp Great White (Laser), 25% PCW, 20lb., 24lb.
• Avoid printing on both sides of the paper for
more than a few pages, or on preprinted
documents that have been in a photocopier.
International Paper, Beckett Division, Enhanced Marble, 50%
Recycled, 20% PCW, 24lb.
•
International Paper, Hammermill Division, Savings DP, 20%
PCW, 20 lb.
• Try paper before you buy it in quantity.
•
•
•
•
•
Georgia Pacific, GeoCycle, 20% PCW, 20lb.
Using Recycled Print Media
James River, WordPro Laser, 20% PCW, 20lb., 24lb.
Warren, SpectraTech, Gloss and Matte, 10% PCW, 28lb., 32lb.
Cross Pointe, Worx, 50% Recycled, 20% PCW
Recycled paper should be restricted to 20% to 35% Post
Consumer Content and not exceed 50%. Paper must be
relatively stiff and have minimum edge curl. Paper
should be white and bright for maximum
Strathmore, Script Bright White Wove, 50% Recycled
OKIPAGE 6e
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Installing Paper
1. Push the paper tray handle to release the tray.
3. Adjust the paper guides.
600e
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4. Insert up to 100 sheets of 20 lb. paper.
✔ Do not fill above PAPER FULL mark.
2. Remove the paper tray.
PAPER FULL
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5. Re-insert the paper tray.
Setting Up
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Rear Paper Exit
Paper Exit Paths
• Always use rear exit for printing on heavy paper,
envelopes, labels and transparencies.
Top Paper Exit
• Printed pages exit face down.
• Printed pages exit face up in reverse order.
• Pages are stacked in the order printed.
• Exit bin holds 100 sheets (20 lb. paper)
• Exit tray’s maximum capacity is 50 sheets (20 lb.
paper).
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Pull out the rear exit extender until it locks into place. Lift
out the metal support bar.
Pull the front exit extender forward. Lift out the
metal support bar.
To return to top exit, fold in the metal support bar and push
the rear exit extender in until it clicks into place.
✔ Do not change the paper exit path during
printing—a paper jam may occur.
OKIPAGE 6e
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Manual Feed
Use manual feed for printing envelopes, transparencies,
legal and odd size paper.
2. Adjust the tray guides. Insert a sheet of paper until the
printer grips it. When using letterhead paper, insert
letterhead edge in first, face up.
3. Set your software application for manual feed and paper
size, then issue a print command.
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1. Press the push points on the front panel to release
the manual feed tray. Pull the tray down.
Transparencies/Adhesive Labels
• Must be able to withstand 200°C for 0.1 sec.
• Use Manual Feed.
• Use rear output.
• Labels should cover entire carrier sheet.
• sheet or adhesive must not be exposed to any
• Should be specifically made for laser printers or
photocopiers.
part of the printer.
Setting Up
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Choosing Envelopes
Printing Envelopes
• Always use rear output.
• No windows or metal clasps.
• Paper no heavier than 28 lbs.
• Smooth even surface.
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• No self-sealing flaps.
• Seams down the sides, not across the middle.
• Squared-off flaps that do not cover the print area.
1. Pull out the rear exit extender until it locks and lift
out the support bar. Pull down the manual feed tray
and adjust the paper guides.
2. Insert the envelope—flap down and on the left—
until the printer grips it.
3. Set envelope size and landscape orientation in your
software, then issue the print command.
OKIPAGE 6e
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Connecting Your Printer
Make sure your printer is not plugged in and your
computer is turned off.
2. Plug the power cord into the printer, then into a
grounded outlet.
The interface cable must be an IEEE 1284
compliant bidirectional parallel cable, and must
be shielded and UL and CSA approved.
O
L
1. Plug the interface cable into the parallel socket in
the printer. Plug the other end into your
computer.
3. Switch the printer on. The Ready light comes on.
O L
6 1 O e
POWER
POWER
OFF
OFF
ON
ON
Setting Up
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Section 2: Installing Printer Software
Installing the OKIPAGE 6e Software for Windows 95
8. Click Have Disk.
1. Turn on your computer to start Windows.
✔ If “New Hardware Found” prompt appears, click
“Driver from disk provided by hardware
manufacturer,” then click OK. Insert the
OKIPAGE 6e CD into your CD-ROM drive and go
to step 9, then follow the instructions on your
screen.
2. Close any open applications.
3. Insert the OKIPAGE 6e CD into your CD-ROM
drive.
.
4. Click the Start button on the Windows taskbar, then
9. Enter d:\ (or the location of your CD-ROM drive), then
choose Settings→Printers.
click OK.
5. Double-click the Add Printer icon.
10.OKIDATA Okipage 6e Hi-Per W appears; click Next.
6. The Add Printer Wizard screen appears; click Next
11.Click LPT1 Printer Port, then click Next.
to begin the installation.
12.Continue with the installation following the instructions
7. Select Local or Network printer, (depending on your
on your screen.
configuration), then click Next.
OKIPAGE 6e
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Installing the OKIPAGE 6e Software for Windows 3.1
4. Type d:\setup. Click OK.
1. Insert disc into the CD-ROM drive.
2. Click File.
5. Follow the on-screen instructions to install the
3. Click Run.
printer software.
Setting Up
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Installing the OKIPAGE 6e Software for Windows NT 3.51
1. Insert the disc into the CD-ROM drive.
2. From the Main Menu select Control Panel.
3. Select Printers.
7. Click OKIPAGE 6e driver. Click OK.
D
4. From the Print Manager Menu, select Printers.
5. Create Printer Menu appears. Click Driver, a list of
printers appears. Select Other. Click OK.
8. After driver is installed, type in a name to identify your
printer.
6. If drive is correct, click OK.
d
OKIPAGE 6e
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Installing the OKIPAGE 6e Software for Windows NT 4.0
Installing the DOS Operator Panel
✔ Do not use Add Printer Wizard.
If you are running your printer from DOS, install the
DOS Operator Panel:
1. Turn on your computer to start Windows. Make sure the
printer is turned off.
1. Insert the disc into the CD-ROM drive.
2. At the DOS prompt (c:>) type d: <press Enter>.
3. Type d:\ install < press Enter>.
2. Insert the disc into the CD-ROM drive.
3. Click Start button from the taskbar.
4. Follow the on-screen instructions.
4. Click Run.
5. Type d:\setup (or the location of your CD-ROM drive),
then click OK.
6. Follow the on-screen instructions to install the software.
7. Turn the printer on, then restart Windows to activate the
software.
Setting Up
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Using the Status Monitor
Status Monitor Detail Display Panel
The printer software installs a real-time status monitor
and online operator panel for the user. Click the Help
button for more information.
Displays printer status in text.
Shows printer status using icon colors.
Displays progress of sending print data (Win 95 only).
Displays setup of printer driver.
Closes Detail Display Panel and sets minimized view
display.
Displays Printer Menu dialog to change user default
settings and set display format of the Status Monitor.
Displays graphic animation of printing status.
Displays Help.
Displays printer version information.
Displays printer status and error recovery methods.
OKIPAGE 6e
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Setting Features in the Online Operator Panel
The printer menu displays printer defaults which you can modify. To change a default setting, select the appropriate tab.
Point to any item on a display to see a pop-up explanation.
Set power
save mode,
toner save
feature.
Set print resolution,
darkness setting.
Select paper
feed source—
standard tray,
manual,or
Select printer
emulation, paper
orientation, lines
per page.
optional tray.
Print demo page,
Set memory options. Adjust print position,
reset drum counter,
menu setting list,
font list,cleaning
page.
select display language.
Setting Up
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Section 3: Printer Maintenance
Replacing theToner Cartridge
1. Open the cover and remove the used toner cartridge.
3. Shake the toner cartridge to evenly distribute
toner.
2. Unwrap the new cartridge (Part 52107201).
4. Peel tape off the bottom.
✔ For highest print quality, we recommend using genuine Okidata consumable products in your page printer.
We cannot control the manufacturing and operating characteristics of non-Okidata toner cartridges or
assure the resulting print quality.
OKIPAGE 6e
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5. Place left side of toner cartridge under tab, then lower
cartridge into well matching groove and slot.
7. Close the printer cover firmly.
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tab
6. When the cartridge is in place, push the lock lever
forward until it stops.
Maintenance
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Toner Cartridge Life
When to Replace theToner Cartridge
How long your toner cartridge lasts depends on the
print density, the percentage of the page that prints
black.
Replace the toner cartridge when you see the TONER
LOW message displayed on the Status Monitor. Order
Part Number 52107201. You can continue printing
until print quality deteriorates.
A typical letter has 3% to 5% print density; graphics
usually have higher density. Higher print density
means toner is used up faster.
Drum and Toner are consumables and as such are
subject to a 90-day warranty.
At 5% print density, a toner cartridge will print an
average of 2,000 pages. Remember, this is only an
average: actual results may vary.
The first toner cartridge in your new printer has to fill
the drum reservoir and saturate the developing roller
with toner. It normally produces about 1,000 pages.
OKIPAGE 6e
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Replacing the Image Drum Cartridge
1. Open the cover and remove the used image drum
3. Replace the image drum.
cartridge.
2. Unwrap the new image drum cartridge (Part
4. Install a new toner cartridge.
56116801). Remove the protective sheet.
✔ Be Careful: do not touch the Image Drum's green
surface.
5. Reset the Drum Counter. (See next page).
Maintenance
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Image Drum Cartridge Life
Resetting the Drum Counter
The life of an image drum depends on a number of
factors, including temperature and humidity, the type
of paper you use, and the number of pages per job.
It is important to clear the drum counter after replacing
the image drum. This enables the printer to display an
accurate warning message when the drum has reached
end of life. If the drum is not replaced after it has
reached end of life, print quality becomes poor.
The image drum cartridge should last about 12,000
pages at one page per job, 16,000 pages at three pages
per job, 18,000 pages at seven pages per job and
20,000 pages at fifteen pages per job. These numbers
are approximate, since you do not print the same
number of pages each time, and environmental condi-
tions and paper type used may vary.
1. Maximize the printer Status Monitor Display
2. Click the Printer Menu button
3. Click the Maintenance tab
4. Click the Drum Counter Reset button.
When to Replace the Image Drum Cartridge
When the drum reaches 90% of its life, the Status
Monitor displays CHG DRUM. At this point, be sure
you have a new drum on hand (Part 56116801).
Replace the old one as soon as the print quality
becomes faint or starts to deteriorate.
OKIPAGE 6e
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Running a Cleaning Page
The Cleaning Page process
6. Pull the tray down.
•
•
Removes residual impurities from printing surfaces
7. Adjust the guides.
Reduces problems such as repeating marks, blotching,
and shading.
8. Insert a clean sheet of 8" x 11" paper.
To generate a Cleaning Page:
1. Maximize the Printer Status Monitor Display
2. Click the Printer Menu button
3. Click the Test Print tab
4. Click the Cleaning button.
OKIPAGE 6e PAGE PRINTER
Cleaning Page
The Cleaning Page prints.
5. Press the push points at the front of the printer
to release the manual feed tray.
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Maintenance
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Cleaning the LED Array
Clean the LED array
•
•
Whenever you install a new toner cartridge
If you see faded vertical areas or light printing
down a page
Wipe the LED array gently with the cleaning pad that
came with your toner cartridge. You can also use a
clean, soft cloth with a small amount of rubbing
alcohol on it.
OKIPAGE 6e
25
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Expanding Memory
The optional 1 MB Memory Expansion Board (Part 70029701) will increase printer memory to 2 MB. The board
also provides a socket for installation of an additional SIMM module for expanding memory up to 18 MB. A 1, 2,
4, 8, or 16 MB SIMM module can be installed.
The following SIMM modules have been tested and approved for use in the Okipage 6e printer.
1 MB x 32bit (70ns card type)
2 MB x 32bit (70ns card type)
4 MB x 32 bit (70ns card type)
(Okidata Part 70019801)
(Okidata Part 70019901)
(Okidata Part 70028801)
Toshiba THM321020SG-70
Toshiba THM322020AS-70
Toshiba THM324000S-70
Note: 8 and 16 MB SIMM modules are commercially available
When purchasing generic SIMM memory modules, use the following specifications:
2 MB SIMM
4 MB SIMM
8 MB SIMM
(512 KB x 32 bit, 72 pin, 70ns, non-parity)
(1 MB x 32 bit, 72 pin, 70ns, non-parity)
(2 MB x 32 bit, 72 pin, 70ns, non-parity)
16 MB SIMM (4 MB x 32 bit, 72 pin, 70ns, non-parity)
Maintenance
26
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Section 4: Problem Solving
Clearing Paper Jams
“PAPER FEED JAM” or “PAPER EXIT JAM” (top jam)
“PAPER INPUT JAM”
Open the cover. Lift out the image drum.
✔Be careful: the fuser unit at the back of the printer is
hot!
Remove the jammed paper. Replace the image drum.
Close the cover.
Slide the paper tray out of the printer. Remove the sheet
that did not feed. Check the remaining sheets to make
sure they’re not wrinkled or stuck together. Replace the
tray, then open and close the cover to clear the mes-
sage.
27
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“PAPER EXIT JAM” (rear jam)
Lift the top cover. Pull the jammed paper out from the
back of the printer. Pulling from the front may damage
the printer. Remove the image drum and look to
make sure the paper is cleared and no pieces are left.
Replace the image drum and close the cover.
28
Problem Solving
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Print Quality Problems
Before consulting a service representative regarding a print quality problem, check the table below to see if there is
a solution, or something you might have overlooked.
Symptom
Problem
Solution
Blank sheets printed.
Image drum cartridge not properly installed.
Empty or missing toner cartridge.
Pages get fainter when toner is used up.
LED array is dirty.
Reinstall image drum cartridge.
Install new toner cartridge.
Install new toner cartridge.
Clean LED array.
Entire page prints faintly.
Page has gray background.
Static electricity, generally from dry environments,
causes toner to stick to background.
Change papers to a smoother laser bond or use a
humidifier.
Page prints all black.
Hardware problem.
Contact your service representative.
Page has repetitive marks.
Damaged image drum cartridge causes repetitive marks
every 1.6 inches due to surface nicks and scratches.
Generate a Cleaning Page, repetitive marks may be
temporary. Install a new image drum cartridge.
An oblong area of faint print
“Dropout” caused by using paper exposed to high humidity. Change paper stocks, check paper storage environ
appears on each page
ment or use a dehumidifier; check toner.
Vertical white streaking
Toner is low and does not distribute properly,
or the drum is worn out.
Replace toner cartridge. Check drum and
replace if necessary. Contact service.
or faint print appears on the page
29
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LED array is dirty.
Is toner low?
Clean LED array.
Replace toner cartridge.
Contact service.
Vertical black lines.
Hardware problem.
Fuzzy print
LED array is dirty.
Clean LED array.
Distorted print
Paper path, lamp assembly, or fusing unit problem.
Toner cartridge is not correctly installed.
Generate Cleaning Page. Contact service.
Install toner cartridge correctly.
Generate Cleaning Page. Contact service.
Faded print after installation.
Smeared or blotched print
Dirty rollers; toner dropped inside printer
or image drum problem.
Printed page is light or blurred.
Is toner low?
Replace toner cartridge.
Use recommended paper.
Is paper meant for laser printers?
LED array is dirty.
Toner is low.
Clean LED array.
Bold characters and dark lines
are smeared.
Install new toner cartridge.
Print is darker than usual.
Pages curl excessively
Darkness setting is too high.
Change darkness setting.
Printing on wrong side of paper. High humidity.
Turn paper over in tray. (Note arrow on paper
package). Install paper print side down in tray.
Moisture in paper.
High humidity.
Improper storage. Avoid storing paper in areas
of excessive temperature changes and humidity.
Store paper in protective wrapping.
Recommended operating humidity: 20-80%
30
Problem Solving
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Software Problems
Your software (operating environment, applications and printer drivers) controls the printing process. Make sure
you have selected the right driver for use with your printer. See your software documentation for more
information.
Symptoms
Problem
Solution
Printing is“garbled.”
Incorrect driver is installed, or selected in your software.
Select the appropriate printer driver in your
software application and in Windows control
panel.
Printer’s output is below rated speed. Much of the printing delays will be caused by your
application. Sometimes, purely text documents will
For maximum speed, use text in your document
and use a printer resident font. (To see printer
resident fonts, print a font list from the printer's
online menu).
print slowly depending on the selected fonts and how
they are transferred to the printer.
Size of top margin increases with
each page printed.
“Creeping text.” Number of lines per page in software is
not equal to number of lines per page of printer.
Many software packages assume 66 line per page,
but your printer's default is 60. Adjust software
accordingly, or set LINES per PAGE in the
printer's online operator panel to equal lines per
page in your software.
31
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Hardware Problems
Symptoms
Problem
Solution
Graphic image prints partly on one page, Insufficient printer memory for this image
partly on the next.
Install more memory in your printer, change the
resolution, reduce the image size.
When you try to print nothing happens,
but printer indicates it is ready to
Configuration error.
Check cable connection. If more than one printer is
available, make sure your printer has been selected.
receive data.
“Garbage” prints.
Check cable configuration, continuity,
and length.
Incorrect cable configuration. (Also, see “Software
Problems.”)
Printer freezes or displays error message Booting the computer while the printer is on Turn printer off before rebooting computer.
when computer is rebooted.
communications error.
Odors.
Gases are given off by forms or adhesives
passing through the hot fusing unit.
Make sure the forms you are using can withstand heating;
provide adequate ventilation.
Printer is on but must “warm up”
before a job is printed.
Power Save mode is set on to conserve
energy. The fuser must heat up before
you can begin printing the next job.
To eliminate warmup delay, change Power Save setting
in printer's online operator panel.
Online Status Monitor indicates that there Incorrect interface cable being used.
is a communications problem.
Verify that the interface cable is bidirectional, conforming
to IEEE-1284 standards.
Printer is not connected directly to the
bidirectional parallel port.
Printer must be connected directly to port; no switching
device, external print buffer, scanning device, etc. can be
attached to port.
32
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Section 5: Service and Support
Okidata Customer Service Representatives
This information is valid for the United States and
Canada.
Agents are available 24 hours a day, 7 days a week.
Please be sure that you are calling from a telephone
close to your printer, so you can describe your problem
accurately. Our Customer Service Representatives are
trained on all current Okidata products. They can
answer your questions regarding:
Your Dealer
Consult the store where you purchased your printer,
or call 1-800-OKIDATA for the location of the nearest
authorized OKIDATA service dealer. Have your Zip
code ready. Proof of purchase is required for
warranty work, be sure to retain your purchase
documents.
• Installation of your Okidata printer
• Determination of printer issues that require service
• Consumer relations
The Okidata Customer Information Center
• Interface Information
For customer service call 1-800-OKIDATA. The
Okidata Information System Automated Attendant is
available 24 hours a day, 7 days a week. The system
can provide immediate assistance with:
• Availability and installation of printer drivers (CSRs
are not trained to provide assistance with the use of
commercial software packages. Please consult your
software user’s manual for times and availability of
their support.).
• Basic Operating Procedures
• Sales and Service Referrals
• Parts and Consumable Referrals
• Product Information
33
OKIPAGE 6e
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Okidata Regional Service Center
Faxable Facts
If you need to ship your printer to a service center,
repack it in the original packing materials. If the
original packaging is not available, contact your dealer
or 1-800-OKIDATA for shipping instructions.
You can have product and support information faxed
automatically to you through Okidata’s Faxable Facts,
an on-line document retrieval system. A touch-tone
telephone and facsimile machine with a designated
telephone number are required.
• Allow 30 days for round trip shipping and repair via
a depot.
Call toll-free at 1-800-654-6651, press option 2 to hear
a description of how Faxable Facts works. If you are
calling for the first time, order a catalog of available
documents. This faxback system is accessible 24 hours
a day, 7 days a week. The following information can
be faxed to you in minutes:
• Carry-in repairs must first be called in to schedule
service.
• Before shipping your printer, call for a return
authorization number (RA).
• Product data brochures
Okidata Service Centers
• Product part numbers and pricing (USA and
Canadian)
East
OKIDATA Service Depot
57 Carnegie Plaza
Cherry Hill, NJ 08003
Tel: 1-800-809-4948
Fax: 1-609-222-5247
• User Tips
• Accessories, Options, and Consumables part
numbers and pricing (USA and Canada)
34
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Okidata Service Centers (cont'd)
Purchasing Supplies
Before you order, know your printer model number (see
the front of the printer) and have the correct part num-
ber and description of the item.
Central
OKIDATA Service Depot
851 Feehanville Drive
Mt. Prospect, IL 60056
Tel: 1-800-809-4948
Ways to Purchase
• Consult the dealer where you purchased your
printer.
• Consult an Okidata Authorized Sales or Service
Dealer.
Canada
OKIDATA Service Depot
2735 Matheson Blvd., East
Unit 1
Mississauga, Ontario L4W4M8
Tel: 905-238-4265
Fax: 905-238-4427
• Call 1-800-OKIDATA for the nearest Authorized
Sales and Service location. Have your ZIP code
ready for our Customer Support Representatives.
• Check office supply catalogs or your local
stationery store. Most carry Okidata brand
supplies.
35
OKIPAGE 6e
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LIMITED WARRANTY
THEREARE NO EXPRESSWARRANTIES OTHERTHAN
THOSE ONTHE FACE HEREOFAND DESCRIBEDABOVE. NO
WARRANTIESWHETHER EXPRESS OR IMPLIED, INCLUD-
ING, BUT NOT LIMITEDTO,ANY PARTICULAR PURPOSE,
SHALL EXTEND BEYONDTHE RESPECTIVEWARRANTY
PERIOD DESCRIBEDABOVE. Some states do not allow
limitations on how long an implied warranty lasts, so the above
limitation may not apply to you.
OKIDATA SHALL NOT BE RESPONSIBLE OR LIABLE FOR
ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAM-
AGES OR LOSSARISING FROMTHE USE OFTHIS PRODUCT.
Some states do not allow the exclusion or limitation of incidental
or consequential damages, so the above exclusion may not apply
to you.
Additional information on obtaining service under this Limited
Warranty is available by contacting the OKIDATA dealer from
whom the product was purchased, by contacting OKIDATA
directly at 1-800-OKIDATA (U.S. and Canada, English only) or 1-
609-222-5276 (Spanish only), or by contacting one of the service
depots listed.
OKIDATA, division of OkiAmerica, Inc. (OKIDATA) warrants
this printer to be free from defect in material and workmanship
and will remedy any such defect according to the terms of this
Limited Warranty.
OKIDATA will repair (or at its option, replace) at no charge, any
defective component(s) of the Printer for one (1) year from the
date of purchase except for the printhead (LED imaging array),
which is warranted for a period of five (5) years from date of
purchase. This Limited Warranty extends to the original
purchaser only. This Limited Warranty does not extend to
consumable items.
To make request or claim for service under this Limited Warranty
the original purchaser has the option to implement the over-
night exchange procedure (U.S and Canada only; see Overnight
Exchange) or return the OKIDATA product, shipping prepaid, in
the original shipping container or equivalent, to OKIDATA or an
authorized OKIDATA service center and assume the risk of loss
or damage in transit. A written receipt for the product, showing
the date of purchase, dealer’s name, and both the model and
serial numbers of the OKIDATA printer must accompany any
request or claim for work to be performed under this Limited
Warranty.
This LimitedWarranty applies to this OKIDATA printer. How-
ever, the procedure for obtaining service may vary outside the
continental United States. Contact your OKIDATA dealer for
such warranty service information.
This warranty gives you specific legal rights, and you may also
have other rights which vary from state to state.
This Limited Warranty shall not apply if the product has been
damaged due to abuse, misuse, misapplication, accident, or as a
result of service or modification by any other than an authorized
OKIDATA service center.
36
Service and Support
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OVERNIGHT EXCHANGE
When Overnight Exchange is used, the returned machine be-
comes the property of OKIDATA. Exchange machines may be
new or repaired, at the option of OKIDATA: the exchange
machine becomes the property of the customer when the returned
machine had been picked up by OKIDATA’s designated carrier.
The exchange printer will be warranted for thirty (30) days or the
remaining warranty period of the returned printer, whichever is
longer.
Available in the United States and Canada
If you choose to use our Overnight Exchange service, call 1-
800-OKIDATA: our trained personnel will try to solve your
problem over the phone. If they determine that your printer
hardware is defective, an exchange machine will be shipped
to you via air express. Have your credit card available as our
representative will be asking for this information. You will
receive the exchange machine the next business day—or no
later than the second business day.
Overnight Exchange of the printer for a printhead failure is
limited to one year from date of purchase. For the remaining
printhead warranty period, replacement will be at an authorized
service center or authorized third party service organization. Call
1-800-OKIDATA for authorized service locations.
Return the original machine to OKIDATA by using the same
packaging materials you received with the exchange printer,
and making it available to pickup by OKIDATA’s representa-
tive within 2 business days from your receipt of the exchange
machine: failure to do so may result in your being charged
the full price of the exchange unit . Before you ship the
printer, remove the image drum and toner cartridge to prevent
damage to the printer during shipment: failure to do so may
result in a fee for cleaning/repairs which will be charged to
your account.
37
OKIPAGE 6e
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OKIDATA SERVICE CENTERS
UNITED STATES
OKIDATA
Tel: 1-800-809-4948
Fax: 1-609-222-5247
ARGENTINA
Free Distribuidores Mayorisstas
Fax: 54-41-259250
Tel: Buenos Aires: (01)300-0052
Tel: Cordoba: (051)61-4060
Tel: Rosario: (041)49-4440
BRAZIL
Oki Data do Brasil, Ltda.
Av. Leonardo daVinc
1178/1182 Jabaquara
Sao Paulo, Brasil
Tel: (5511) 5589-1518
Fax: (5511) 5584-0267
CANADA
OKIDATA
Tel: 905-238-4265
Fax: 905-238-4427
CHILE
Teknos Communicaciones
Tel: 56 (2) 555 5530
Fax: 56 (2)550 2390
NYTEK
MEXICO
Rua Pe. Francisco Libermann
301 Cidade Sao Francisco
Sao Paulo CEP 05353-160
Tel: (011) 819-0211
Fax: (011) 819-3496
Oki Data de Mexico, S.A. de C.V.
Tel: 525-661-6860
Fax: 525-661-5861
VENEZUELA
MAI deVenezuela S.A.
Tel: 782.78.11
Compu Support
Tel: 915-559-3022
Fax: 915-559-3267
Fax: (02)781.9390
NYTEK
Rua Paranapanema
C-Sercomp
Tel: 915-581-2166
Fax: 915-697-6366
COLOMBIA
Texins S.A.
Tel: 571-218-5300
122 Jd. Rio das Pedras
Cotia, Sao Paulo CEP 06700-000
Tel: (011) 7924-0796, 7, 8
Fax: (011) 493-3234
ROM Mayoreo Mexico
Phone/Fax: 525-682-3407
38
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INDEX
A
Accessories, 1
Image drum cartridge
CHG DRUM message, 23
counter, resetting, 23
environmental factors, 23
how to replace, 22
life, 23
part number, 1,23
when to replace, 23
C
CHG DRUM message, 23
Cleaning page, 24
Components, 3
Consumables, 1
Counter, Image Drum, 23
Interface cable. See Parallel cable
L
Labels
choosing, 10
LED array
D
DPI (dots per inch), 1
DOS Operator Panel, 16
Default settings, 18
how to clean, 25
location of, 25
when to clean, 25
E
Emergency first aid procedures, 39
Energy Star compliance, 1
Envelopes
M-O
Manual Feed
choosing, 11
how to use, 10
when to use, 10
how to print, 11
Material Safety Data Sheet (MSDS), 39
Memory, expanding, 1, 26
Menu, printer, 18
Okidata Service Centers, 34, 38
Online Manual, 2
Online Operator Panel, 18
Optional Accessories, 1
Ovrnight exchange, 37
F
Faxable Facts, 34
H-I
Hardware problems, 32
39
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software, 31
P
Protective sheet
Paper
removing, 4
Purchasing supplies, 35
choosing, 7
installing, 8
letterhead, 10
preprinted forms, 7
recycled paper, using, 7
size, 7
R
Rear paper exit
how to set up, 9
tray capacity, 9
Paper Exit
rear exit, 9
top exit, 9
Paper jams, 27
Paper tray, 8
adjusting guides, 8
removing from printer, 8
Parallel cable
when to use, 9
Regional Service Depots, 34
Resolution, 1
S
Service, 33-34
Authorized Okidata Service, 34, 38
bi-directional, 12
installing, 12
Customer Information Center, 33
depots, Okidata, 34
Faxable Facts, 34
specifications, 12
Print quality problems, 29
PPM (Pages per minute), 1
Printer software
SIMMS, installing, 26
Software
installing printer, 13
installing, 13
Status Monitor, using, 17
Supplies, purchasing, 35
Windows 3.1, 14
Windows 95, 13
Windows NT 3.51, 15
Widows NT 4.0, 16
Problem solving, 27
hardware,32
T
Toner
in eyes, 39
ingested, 39
print quality, 29
40
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inhaled, 39
installing, 5
Toner cartridge
first cartridge life, 21
how to replace, 19
life, 21
when to replace, 21
part number, 1,21
TONER LOW message, 21
Top paper exit
bin capacity, 9
how to set up, 9
Transparencies
choosing, 10
Troubleshooting
hardware problems,32
print quality problems, 29
Software problems, 31
Clearing paper jams, 27
U-W
Unpacking contents, 3
Warranty, 36
Web Site-Okidata, 2
Windows 3.1 printer driver, 14
Windows 95 printer driver, 13
Windows NT 3.51 driver, 15
Windows NT 4.0 driver, 16
41
OKIPAGE 6e
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Hazardous Ingredients
MATERIAL SAFETY DATA SHEET
OL “e” Series Toner
Styrene-ButylAcrylate Copolymer (91% by weight)
CAS# 25767-47-9
OSHA TWA 15 mg/m3 for total dust
ACGIH TLV 10 mg/m3 for total dust
Carbon Black (5-7% by weight)
CAS# 1333-86-4
MSDS # 58093101
For more information, contact Okidata at:
532 Fellowship Road
Mount Laurel, NJ 08054
OSHA TWA 3.5 mg/m3
Emergency Information: 1-800-OKIDATA
ACGIH TLV 3.5 mg/m3
Polypropylene (less than 3% by weight)
CAS# 9003-07-0
OSHA TWA 15 mg/m3 for total dust
ACGIH TLV 10 mg/m3 for total dust
Amorphous Fumed Silica (less than 1% by weight)
CAS# 67762-90-7
OSHA PEL 15.0 mg/m3 for total dust
ACGIH TLV 10.0 mg/m3 for total dust
Note This product is not regulated under Section 313 of SARA, Title III.
EMERGENCY FIRST AID PROCEDURES
Emergency
Toner
swallowed
Procedure
Dilute by giving two glasses of
water and induce vomiting by
administering Syrup of Ipecac (follow
manufacturer’s instructions). Seek medical
attention.
(ingested)
NEVER give anything by mouth or attempt
to induce vomiting in a person who is unconscious.
Remove person to fresh air.
Physical Data
Melting Point: 110°C (230°F)
Boiling Point: Not applicable
Toner
inhaled
Seek medical attention.
Vapor Pressure: Not applicable
Toner gets
in the eyes
Flush eyes with large quantities of cool
water for 15 minutes, keeping the eyelids
open with fingers. Seek medical attention.
Vapor Density (Air=1): Not applicable
Evaporation Rate (ButylAcetate=1): Not applicable
Specific Gravity (H2O=1): 1.15
Solubility in water: Negligible
Note
Small amounts of toner on skin or clothing
can easily be removed with soap andcold water. Hot
water makes toner harder to remove.
Appearance and odor: Black granules, no odor
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Fire and Explosion Hazard Data
Routes of Entry: Inhalation, Ingestion, Eyes, Skin.
Flash Point (Method Used): Not applicable
Flammable Limits
Lower Explosive Limit: Not applicable
Upper Explosive Limit: Not applicable
Extinguishing Media: Water, CO2, Dry Chemical, or
Foam
Health Hazards:
1. Styrene-Butyl Acrylate Copolymer
Subcutaneous implantation of polymeric styrene
powder in rats has induced tumors at the site of
implantation.
Special Fire Fighting Procedures: Do not use methods
that may create a dust cloud, such as high pressure water
and/or steam
Unusual Fire and Explosion Hazards:
Organic components decompose at
200-455°C (392-851°F).
2. Carbon black
(Group 3 “Not Classifiable”; IARC)
Overexposure to carbon black is associated with
causing irritation, conjunctivitis, and corneal hypopla-
sia of the eyes; minor irritation and eczema of the
skin; and throat irritation and bronchitis.
Long-term inhalation exposure may be
with causing lung cancer.
Material may explosively combust when
finely
suspended in air.
associated
Thermal decomposition of organic
components may result in release of oxides of
carbon and nitrogen.
3. Polypropylene
(Group 3 “Not Classifiable”; IARC)
Subcutaneous implantation of polypropylene
powder in rats has induced tumors at the site of
implantation.
Health Hazard Data
4. Amorphous Fumed Silica
(Group 3 “Not Classifiable”; IARC)
43
OKIPAGE 6e
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Overexposure to amorphous silica has been associated
with causing irritation of the lungs and pneumoconio-
sis. Long-term inhalation exposure may be associated
with producing tumors in laboratory animals.
2. Clean up spill with wet cloth.
Large Spills
1. Remove sources of ignition.
2. Wear protective gear: respirator, rubber
gloves, goggles (see below)
3. Clean up spill with scoop, being careful not to
generate a lot of dust.
Reactivity Data
Stability: Stable
Polymerization: Will not occur.
Hazardous Decomposition Products: Thermal decom-
position may result in release of oxides of carbon and
nitrogen.
Waste Disposal: Follow appropriate federal, state and
local regulations.
Safe Handling and Use
Temperature: Do not expose to temperatures above
200°C (392°F).
Respiratory Protection: Not normally required.
For large spills, use NIOSH-approved full
face-piece respirator with HEPA cartridge during
cleanup.
Protective Gloves and/or Eye Protection: Not
normally required. For large spills, use rubber
gloves and chemical worker’s goggles during
cleanup.
Incompatibility: Avoid exposure to strong oxidizers.
Spill Cleanup and Disposal
Spill Cleanup
Ventilation: Outside of normal ventilation, not
normally required.
Small Spills
1. Remove sources of ignition.
44
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Other Protective Equipment and/or Hygienic
Practices: None
Special Precautions
Precautions for Handling or Storage: Protect
from high heat. Avoid making dust.
Other Precautions: None
The information contained in this MSDS is based on data considered
accurate; however, no warranty is expressed or implied regarding the
accuracy of these data or the results to be obtained from the use
thereof. Vendor assumes no responsibility for injury to vendee or third
person party proximately caused by the product if reasonable safety
procedures are not adhered to as stipulated in the MSDS. Further-
more, vendor assumes no responsibility for injury to vendee or third
person party proximately caused by abnormal use of the product even
if reasonable safety procedures are followed. Additionally, vendee
assumes the risk of his use of the product.
June 1997
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