Oki Printer 10e User Manual

User  
Manual  
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Contents  
Overview  
Guidelines for Transparencies and Labels ............... 20  
Using Recycled Print Media ......................................... 20  
Printer Maintenance ............................................ 22  
Replacing The Toner Cartridge .................................... 22  
Replacing the Image Drum Cartridge ....................... 23  
Cleaning the LED Array .................................................. 24  
Printing a Cleaning Page ............................................... 26  
Problem Solving .................................................... 28  
Clearing Paper Jams ....................................................... 28  
Print Quality Problems .................................................. 32  
Software Problems ......................................................... 34  
Hardware Problems ....................................................... 37  
Features .................................................................... 5  
Consumables ...................................................................... 5  
Options ................................................................................. 5  
Operating Your Printer .......................................... 7  
Using the Front Operator Panel .................................... 7  
OKIPAGE 10e Front Operator Panel Reference ........ 8  
OKIPAGE 10e Function Reference ............................. 12  
Changing the Menu Settings ....................................... 14  
Using the Printer Menu Setup ..................................... 14  
Resetting the Menu ........................................................ 15  
Using Power Save to Minimize Warm-up Time ..... 15  
Printing the Menu ........................................................... 16  
Maintenance Menu ........................................................ 16  
Using Special Print Media ............................................. 16  
Printing a Special Document ....................................... 17  
Enhancing Print Quality................................................. 18  
Printing Envelopes .......................................................... 18  
Selecting Envelopes ........................................................ 19  
Printing Transparencies and Adhesive Labels......... 19  
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Service and Support ............................................ 38  
OKIDATA ONLINE ............................................................38  
Your Dealer .......................................................................39  
The Okidata Customer Support Center .................... 39  
Okidata Customer Service Representatives ............39  
Purchasing Supplies .......................................................40  
Warranty Service ..............................................................40  
OKIDATA SERVICE CENTERS......................................... 41  
Index ........................................................................ 43  
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Consumables  
Features  
Overview  
Fast print speed: 10ppm with a 28 MHz RISC  
microprocessor  
Toner: 2,000 pages @ 5% print density (Type 5 Toner  
Cartridge Kit, Part# 52109001)  
Excellent print quality: 600 dpi class output  
Large paper capacity: 250 sheet paper tray and  
manual sheet/ envelope feeder plus options for  
increasing paper capacity up to 850 sheets  
Memory: 4MB installed, expandable to 37MB  
Fonts: 35 PCL fonts (Agfa), 10 True Type fonts, USPS  
Barcode font, OCR-A/ B supported  
Emulations: Standard HP LaserJet 5 (PCL5e), IBM  
Proprinter III/ Epson FX (9-pin emulation)  
Printer drivers: Windows 95, Windows 98, Windows  
3.1, Windows NT 4.0  
Drum: 20,000 pages with continuous printing (Type 5  
Image Drum Cartridge Kit, Part# 40433305)  
Options  
500 sheet 2nd Paper Tray/ Mechanism  
(Part# 70028701)  
100 sheet/ 50 envelope Multi-purpose Feeder  
(Part# 70025101)  
1 MB Memory Expansion Board with 2 expansion  
(SIMM) sockets (Part# 70033101)  
RS-232C Serial Interface Board with 2 expansion  
(SIMM) sockets (Part# 00025302)  
Interface: IEEE 1284 bi-directional parallel interface  
On-screen status monitor and interactive software  
operator panel  
Energy Savings: Power is reduced when not printing  
1 year overnight exchange warranty, 5 year warranty  
on the LED printhead (overnight exchange available  
in the US and Canada)  
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To install the following options, a Memory Expansion  
Board or RS-232C Serial Interface Board must be  
installed.  
Flash Memory SIMM 4MB (Part# 70032601)  
Flash Memory SIMM 8MB (Part# 70033201)  
4MB Memory SIMM Chip (Part# 70028801)  
8MB Memory SIMM Chip (Part# 70033801)  
16MB Memory SIMM Chip (Part# 70033901)  
32MB Memory SIMM Chip (Part# 70034001)  
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Using the Front Operator Panel  
Operating Your  
Overview  
Printer  
This section provides the following information:  
Using the front operator panel  
Setting printer features using the printer menu  
Using the printer software  
Using manual feed  
Printing envelopes  
Printing transparencies and labels  
Using recycled print media  
Power Light  
On  
Printer is turned on.  
Off  
Printer is turned off.  
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OKIPAGE 10e Front Operator Panel Reference  
Ready  
(Green)  
Manual  
Feed  
Error  
(Red)  
(Amber)  
Meaning  
User Options/Switch Function  
on  
off  
off  
Ready  
takes printer off  
ready  
print demo  
page and menu page  
Quick press:  
line  
Quick press:  
2 second press:  
off  
off  
off  
Off line  
print  
5 second press:  
cleaning page  
blink  
off  
off  
Processing/receiving data  
pause printing  
Quick press:  
(off line)  
slow blink: one blink every 4 seconds  
blink: one blink per second  
fast blink: several blinks per second  
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Ready  
(Green)  
Manual  
Feed  
Error  
(Red)  
(Amber)  
Meaning  
User Options/Switch Function  
slow blink  
off  
off  
Printing paused  
resume printing  
Quick press:  
(on line)  
print buffer  
2 second press:  
contents  
clear buffer  
and reset printer  
5 second press:  
off  
off  
blink  
Paper out  
Paper jam  
(feed, eject and size error)  
Cover open  
Printing errors  
resume printing  
Quick press:  
Open cover, remove paper  
jam, close cover  
slow blink: one blink every 4 seconds  
blink: one blink per second  
fast blink: several blinks per second  
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Ready  
(Green)  
Manual  
Feed  
Error  
(Red)  
(Amber)  
Meaning  
User Options/Switch Function  
blink or  
fast blink  
blink or  
fast blink  
blink or  
fast blink  
Hardware error  
Turn off and then re-power  
printer.  
If still not recovered, call  
service.  
slow blink  
Refer to on-screen status  
monitor  
Warning  
Change image drum  
Toner low  
Toner sensor  
slow blink: one blink every 4 seconds  
blink: one blink per second  
fast blink: several blinks per second  
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Ready  
(Green)  
Manual  
Feed  
Error  
(Red)  
(Amber)  
Meaning  
User Options/Switch Function  
off  
blink  
off  
Ready for manual feed  
Powering-on  
Place sheet in manual feeder  
Light on  
for a few  
seconds,  
then off,  
Light on  
for a few  
seconds,  
then off,  
Light on  
for a few  
seconds,  
then off,  
set Menu 1  
2 second press:  
and Menu 2 to factory  
defaults  
then blinks then blinks then blinks  
until ready until ready until ready  
slow blink: one blink every 4 seconds  
blink: one blink per second  
fast blink: several blinks per second  
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OKIPAGE 10e Function Reference  
Ready  
(Green)  
Manual  
Feed  
Error  
(Red)  
User Options/Switch Function  
Print demo page and menu  
(Amber)  
off  
quick blink  
off  
off  
2 second press  
page:  
off  
off  
off  
off  
Pause printing (off line):  
press  
Form feed (print buffer  
slow blink  
2 second press  
contents):  
slow blink: one blink every 4 seconds  
blink: one blink per second  
fast blink: several blinks per second  
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Ready  
(Green)  
Manual  
Feed  
Error  
(Red)  
User Options/Switch Function  
(Amber)  
off  
off  
blink  
Resume printing (on line):  
quick press  
slow blink  
Light on  
2 second press for a few  
seconds,  
off  
off  
Light on  
for a few  
seconds,  
then off,  
Light on  
for a few  
seconds,  
then off,  
then  
Set Menu 1 and Menu 2 to  
factory defaults:  
then off,  
then blinks then  
until ready blinks  
blinks  
until ready until ready  
slow blink: one blink every 4 seconds  
blink: one blink per second  
fast blink: several blinks per second  
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Changing the Menu Settings  
The Menu provides a way to select printer operations  
and features using the printers Printer Menu Settings.  
Opera tions a nd fea tures set in your a pplica tion  
!
softwa re, will override Menu settings.  
Using the Printer Menu Setup  
The printer menu setup is designed to perform as an  
interactive software “front panel” for accessing the  
printers menu from your computer. To invoke the  
printer menu setup, open the status monitor, click the  
printer setup tab, then click the Printer Menu button.  
Click the Help button for an explanation of each  
feature.  
Printer fea tures set in your a pplica tion softwa re  
will override printer menu settings.  
!
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Click on the appropriate tab to see the menu settings.  
Resetting the Menu  
The menu can be reset to the factory (default) settings  
in the Printer Reset box of the Maintenance 1 Menu  
(See Maintenance Menu for information on using this  
feature).  
Using Power Save to Minimize Warm-up  
Time  
To minimize the printers warm-up time between print  
jobs, disable the Power Save feature in the Printer  
Menu Setup:  
(1) Set Raster Buffer, Font Protection.  
(2) Reset menu, drum count, print menu,  
interface.  
(3) Set display language, page placement, and  
print position.  
1 In Windows 95, click Start and select Programs.  
We suggest tha t only experienced users should  
2 Choose OKIPAGE 10e and click OKIPAGE 10e  
Status Monitor.  
!
cha nge these settings.  
(4) Access printer hardware and firmware  
information.  
The Status Monitor appears.  
(5) Select paper source, weight, size,  
transparencies.  
3 Select the Printer Setup tab and press Printer Menu.  
(6) Adjust lines per page, orientation, edit size,  
and select emulation (PCL, IBM , EPSON ).  
(7) Set print output quality, darkness setting.  
(8) Set power save, toner save.  
(9) Print demo page, font page, menu settings,  
cleaning page.  
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4 In the Printer Menu Setup, select the Economy tab as  
5 In the Power Save box, select Off.  
shown below.  
6 Press Apply to finalize your change.  
Printing the Menu  
For a printout of all menu settings including default  
(factory) and user settings, firmware revisions, and total  
RAM capacity:  
1 Enter the Test Print tab.  
2 Click Menu Print.  
The menu prints.  
Maintenance Menu  
The Maintenance Menu includes printer maintenance  
and operating functions.  
Using Special Print Media  
Use manual feed to print:  
Envelopes  
Labels  
Transparencies  
A special document not loaded in the paper tray, like  
a single letterhead page  
Paper heavier than 28 lbs.  
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3 Adjust the paper guides to the width of the media.  
Printing a Special Document  
If you have plain paper loaded in the paper tray and  
you want to print one letterhead page or special  
document, do the following:  
1 Set manual feed and paper size in your software.  
2 Pull down the manual feed tray.  
4 Insert the sheet (letterhead: top edge in first, facing  
up) until the printer grips it.  
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5 Issue the print command in your software.  
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3 Lift out the support bar.  
Enhancing Print Quality  
To enhance print quality when printing on different  
types of media, you can adjust the following settings  
using the printer Menu:  
Media Type - Adjust for paper thickness  
Print Mode - Select dots per inch  
Darkness Control - Adjust print density  
Toner Saving - Select proof copy quality to conserve  
toner  
Printing Envelopes  
1 Set envelope size and landscape orientation in your  
software.  
4 Pull the manual feed tray down.  
2 Pull out the rear exit extender until it locks.  
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5 Adjust the paper guides to the width of the media.  
Selecting Envelopes  
No windows, metal clasps, or snaps – they can  
damage the image drum.  
Paper no heavier than 28 lb.  
Sturdy construction.  
Smooth, even surface.  
Seams down the sides, not across the middle.  
Squared-off flaps that dont cover the print area.  
No self-sealing flaps.  
6 Insert the envelope flap down and to the left −  
Always use rear output when printing envelopes.  
until the printer grips it.  
Printing Transparencies and Adhesive  
Labels  
1 Pull out the rear exit extender until it locks  
7 Issue the print command in your software.  
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2 Lift out the support bar.  
Guidelines for Transparencies and Labels  
Always use manual feed.  
Always use rear output when printing transparencies  
and adhesive labels.  
Should be specifically made for laser printers or  
photocopiers.  
Must be able to withstand heat of 200°C for 0.1  
second.  
Labels should cover the entire carrier sheet-carrier  
and adhesive must not be exposed to any part of  
the printer.  
Use rear paper output to reduce heat exposure  
and curling.  
3 Insert the label sheet with print-side up.  
Using Recycled Print Media  
Recycled paper should be restricted to 20% to 35%  
Post Consumer Content and not exceed 50%. Paper  
must be relatively stiff and have minimum edge curl.  
Paper should be white and bright for maximum  
contrast. The surface should be smooth, clean, and  
stable electrically and dimensionally.  
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Recycled paper used by OKI printers must be  
specifically denoted by the paper manufacturer to be  
for laser printers, or laser guaranteed or compatible.  
Using media outside these specifica tions ma y ca use  
problems requiring service tha t will not be covered  
by OKIDATA wa rra nty or service a greements.  
The following recycled paper has been tested and  
approved for use in OKI printers.  
Weyerhaeuser, Lynx Opaque, 20% PCW, 20lb., 28 lb.  
and Laser Copy, 20 lb.  
Union Camp Great White (Laser), 25% PCW, 20lb.,  
24lb.  
International Paper, Beckett Division, Enhanced  
Marble, 50% Recycled, 20% PCW, 24lb.  
International Paper, Hammermill Division, Savings  
DP, 20% PCW, 20 lb.  
Georgia Pacific, GeoCycle, 20% PCW, 20lb.  
James River, WordPro Laser, 20% PCW, 20lb., 24lb.  
Warren, SpectraTech, Gloss and Matte, 10% PCW,  
28lb., 32lb.  
Cross Pointe, Worx, 50% Recycled, 20% PCW  
Strathmore, Script Bright White Wove, 50% Recycled  
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Printer Maintenance  
Overview  
This Section provides the following printer maintenance  
information:  
1 You will need a new toner cartridge (OKIPAGE 10  
and 12 Series Type 5 Toner Kit, Part# 52109001).  
2 Open the printer cover.  
Replacing the Toner Cartridge  
Replacing the Image Drum  
Cleaning the LED Array  
3 Grasp the lock lever and pull towards the front of the  
printer to unlock the cartridge. Carefully lift out  
toner cartridge and discard the used toner cartridge.  
Printing a Cleaning Page  
Loose toner powder ma y exist. Be ca reful.  
Replacing The Toner Cartridge  
!
Replace the toner cartridge after TONER LOW displays  
on the printers front operator panel, or on your screen  
in the Status Monitor if you have installed the printer  
software. After TONER LOW displays, the printer will  
print approximately 100 more sheets, then display  
TONER EMPTY and stop printing. Printing will resume  
when a new toner cartridge is installed.  
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4 To install a new toner cartridge, follow the  
Replacing the Image Drum Cartridge  
instructions included in the toner cartridge kit.  
When the image drum reaches 90% of its life, the  
CHANGE DRUM message will display on your screen in  
the Status Monitor if you have installed the printer  
software. Change the image drum cartridge when the  
print becomes faint or begins to deteriorate. Its a good  
idea to keep a new cartridge on hand.  
5 Be sure to clean the LED array.  
Drum a nd Toner a re consuma bles a nd a s such  
!
a re subject to a 90-da y wa rra nty on  
workma nship.  
Toner Cartridge Life  
1 You will need a new image drum cartridge (OKIPAGE  
10 and 12 Series Type 5 Image Drum Cartridge Kit,  
Part# 40433305) and a new toner cartridge  
(OKIPAGE 10 and 12 Series Type 5 Toner Kit, Part#  
52109001).  
How long your toner cartridge lasts depends on the  
print density, the percentage of the page that prints  
black.  
A typical letter has 3% to 5% print density, graphics  
usually have higher density.  
Higher print density means toner is used up faster.  
At 5% print density, a toner cartridge will print an  
average of 2,000 pages. Remember, this is only an  
average. Actual results may vary.  
2 Open the printer cover.  
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The first toner cartridge in your new printer has to fill  
the drum reservoir and saturate the developing roller  
with toner. Its normal that the first cartridge will  
produce about 1,000 pages.  
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3 Lift out the used image drum cartridge with toner  
cartridge installed. Dispose of properly with the  
black plastic bag included with the new image drum  
kit.  
Printer Menu Setup” above for details.  
Image Drum Cartridge Life  
The life of the image drum depends on a number of  
factors, including the operating temperature, humidity,  
the type of paper you use, and the number of pages  
per job. Each time you print or power on/ off, the drum  
has to rotate to start up and to wind down. As a result,  
frequent one-page print jobs will wear down your drum  
more quickly than multiple-page print jobs. The image  
drum cartridge should last up to 10,000 pages at 1  
page per job, or 20,000 pages at 3 pages per job  
(continuous printing). These numbers are  
approximate, since you wont print the same number of  
pages each time, and environmental conditions and  
paper type used may vary.  
4 Remove the new image drum cartridge from the  
package. To install the new image drum cartridge,  
follow the installation instructions included in the  
replacement kit.  
Cleaning the LED Array  
5 Be sure to reset the drum counter. See Using the  
Clean the LED array each time you install a new toner  
cartridge, or if you have faded vertical areas or light  
printing down a page.  
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The LED array is on the underside of the printer cover.  
Wipe it gently with the cleaning pad that is included in  
the toner cartridge kit. You can also use a clean, soft  
cloth with a small amount of rubbing alcohol on it.  
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From the status monitor:  
Printing a Cleaning Page  
1 Click the Printer Menu button on the status monitor  
The cleaning page process removes residual impurities  
from printing surfaces. Printing a cleaning page helps  
reduce print quality problems, such as repeated marks,  
blotches, and shaded areas.  
Controls tab.  
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2 Click the Test Print tab.  
3 Click the Cleaning… button. Follow the on-screen  
instructions.  
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Problem Solving  
Overview  
This Section provides the following problem solving  
information:  
Clearing Paper Jams  
The error light on the printers opera tor pa nel  
!
blinks (one blink per second) whenever there is  
a pa per ja m of a ny kind.  
Clearing Paper Jams  
Print Quality Problems  
Software Problems  
Hardware Problems  
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To reduce paper jams:  
TRAY n” INPUT JAM  
“n” indica tes the tra yn umber in which the ja m  
occurred (sta nda rd configura tion is tra y 1).  
1 Slide the paper tray out of the printer.  
Do not fill tray above Paper Full mark.  
Use only recommended paper weight  
- Tray: 16 to 28 lb. (60 to 105 g/ m2)  
- Manual feed: 16 to 32 lb (60 to 120.5 g/ m2)  
Do not open the cover, or remove the paper tray  
during a print job.  
!
Do not switch paper exit paths while printing.  
Use paper that is smooth and of high quality.  
Store paper in its ream wrapper until you are ready  
to use it, and keep it away from moisture or other  
conditions that can cause it to wrinkle or curl.  
Avoid printing on both sides of the paper for more  
than a few pages, or preprinted documents that  
have been in a photocopier.  
2 Remove the sheet that did not feed.  
Try paper before you buy in quantity.  
If a paper jam message displays, remove the jam using  
the instructions that follow.  
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3 Check the remaining sheets to make sure they’re not  
TRAY n” FEED JAM or PAPER EXIT JAM (top bin)  
wrinkled or stuck together. Replace the tray.  
Displays when paper exits to the top bin  
4 Open and close the cover to clear the display  
1 Open the cover. Lift out the image drum. Be careful:  
message.  
the fuser unit at the back of the printer is hot!  
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2 Remove the jammed paper.  
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3 Replace the image drum. Close the cover.  
2 Pull the jammed paper out from the back of the  
printer. Pulling from the front may damage the  
printer.  
3 Remove the image drum and look to make sure the  
paper is cleared and no pieces are left.  
PAPER EXIT JAM (rear tray)  
Displays if paper exits to rear exit tray  
1 Lift the top cover.  
4 Replace the image drum and close the cover.  
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Symptom: Page has gray background.  
Print Quality Problems  
Problem: Static electricity, generally from dry, cotton  
Before consulting a service representative regarding a  
print quality problem, check the table below to see if  
there is a solution, or something you might have  
overlooked.  
fiber papers, causes toner to stick to background.  
Solution: Change papers to an acceptable laser bond  
or use a humidifier.  
Symptom: Vertical white streaking or faint areas on  
page.  
Symptom: Blank sheets printed.  
Problem: Image drum cartridge not properly installed.  
Solution: Reinstall image drum cartridge.  
Problem: Empty or missing toner cartridge.  
Solution: Install new toner cartridge.  
Problem: Toner is low and does not distribute properly  
or the drum is worn out.  
Solution: Replace toner cartridge. Check drum and  
replace the drum, if necessary. Contact service.  
Problem: LED array dirty.  
Solution: Clean LED array.  
Symptom: Entire page prints faintly.  
Problem: Empty toner cartridge. Pages get fainter when  
toner is low.  
Symptom: Vertical black lines.  
Problem: Scratched image drum.  
Solution: Replace the image drum cartridge.  
Problem: Hardware problem.  
Solution: Install new toner cartridge.  
Problem: LED array is dirty.  
Solution: Clean LED array. (See Printer Maintenance  
section.)  
Solution: Contact service.  
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Symptom: Fuzzy print  
Symptom: Printed page is light or blurred.  
Problem: Is toner low?  
Problem: Dirty LED array.  
Solution: Clean LED array.  
Solution: Replace toner cartridge.  
Problem: Is paper meant for laser printers?  
Solution: Use recommended paper.  
Problem: LED array is dirty.  
Symptom: Distorted print  
Problem: Paper path, lamp assembly, or fusing unit  
problem.  
Solution: Clean LED array.  
Solution: Generate Cleaning Page. Contact service.  
Symptom: Bold characters and dark lines are smeared.  
Problem: Toner is low.  
Symptom: Faded print after installation.  
Problem: Toner cartridge is not correctly installed.  
Solution: Install toner cartridge correctly.  
Solution: Install new toner cartridge.  
Symptom: Print is darker than usual.  
Symptom: Smeared or blotched print.  
Problem: Darkness setting is too high.  
Problem: Dirty or defective fuser assembly or other  
hardware problem.  
Solution: Change darkness setting in the printer menu.  
Solution: Generate Cleaning Page. Contact service.  
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Symptom: Pages curl excessively  
Software Problems  
Software controls printing features. Make sure you have  
selected the correct printer driver in your software. See  
your software application documentation for more  
information.  
Problem: Printing on wrong side of paper. High  
humidity.  
Solution: Turn paper over in tray. Note arrow on paper  
package. Install paper print side down in tray.  
Problem: Moisture in paper. Improper storage.  
Symptom: Status Monitor displays Checking Status  
indefinitely. The Printer Menu button is greyed and  
not active.  
Solution: Avoid storing paper in areas of excessive  
temperature changes and humidity.  
Problem: High Humidity.  
Problem: Bi-directional communication is not being  
achieved through the printer port.  
Solution: Recommended operating humidity: 20-80%  
Solution: Check cable for IEEE 1284. Verify PC is set for  
bi-directional printing. Remove any previously-  
installed printer software that may cause conflict.  
Symptom: Blank pages appear between printed pages.  
Problem: Number of lines per page in software is not  
equal to number of lines per page of printer.  
Solution: Many software packages assume 66 lines per  
page; your printer default is 60. Adjust software  
accordingly, or set LINES/ Pg in Menu 1 to equal lines  
per page in software.  
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Symptom: Cannot get justified right margin with a  
Symptom: Last page of document not printed.  
proportionally spaced font.  
Problem: No form feed provided at end of document.  
Problem: Right justification with proportional fonts is a  
software feature.  
Solution: Press the ON-LINE button to take the printer  
off-line, then press the FORM FEED button to eject  
the final page or send the form feed code (decimal  
character 12).  
Solution: Check your software manual to see if this  
feature is supported.  
Symptom: Control codes not operating correctly.  
Symptom: First line on page wont print.  
Problem: Incorrectly entered control codes.  
Problem: Tops of letters extend into unprintable area,  
so none of them print.  
Solution: Check for confusion of letter l with number 1,  
letter O with number 0; make sure you are using  
upper/ lower case correctly; make sure font is  
specified correctly and is available.  
Solution: Set your software to print within the printable  
area.  
Symptom: Parts of control codes are printed at the  
Symptom: Data is sent to printer, but nothing happens.  
beginning of documents.  
ON-LINE message appears.  
Problem: Command sent is not a true printer  
command, generally because the ESC character was  
not sent.  
Problem: Wrong interface cable.  
Solution: Use correct cable. If optional Serial I/ F is  
installed, make sure RS232C Serial is selected in the  
Level 1 menu and RS232C Serial settings in Level 2  
menu are correct.  
Solution: Before sending control codes through an  
application, make sure the ESC character can be  
entered, and is entered properly.  
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Symptom: Parts of documents are missing at the edges  
Symptom: Printers output is below rated speed.  
of the printed sheet.  
Problem: Delays are caused by software formatting  
routines, graphics downloads, and other application  
specific factors.  
Problem: Software is attempting to print beyond the  
printers maximum image area.  
Solution: Adjust software page margins to printers  
Solution: For maximum speed, output plain text.  
maximum margins (8" X 10" for standard sheets).  
Symptom: Size of top margin increases with each page  
Symptom: Print job started with italics, changed to  
printed.  
bold, but italics still output.  
Problem: “Creeping text.” Number of lines per page in  
software is not equal to number of lines per page of  
printer.  
Problem: Font selection is by priority, and italic is  
higher” than bold.  
Solution: Turn italics off before turning bold on.  
Solution: Many software packages assume 66 lines per  
page, but your printers default is 60. Adjust software  
accordingly, or set LINES/ Pg in Menu 1 to equal lines  
per page in software.  
Symptom: Printer ignores control codes sent prior to  
printing a document.  
Problem: In Epson FX Emulation, when command for  
66 lines is sent to the printer, printer prints only 64  
lines on a page, looses the 65 and 66 line and prints  
67th line on the second page.  
Problem: The application software automatically sends  
a reset command before printing.  
Solution: Embed the control codes in the text to be  
printed.  
Solution: Set line spacing to 35/ 216 with a software  
command ESC “3” Pn (Pn=number of 216ths). Then  
send the command to set the page length to 66 lines  
per page, ESC C Pn (Pn = number of lines per page).  
Symptom: “Garbage” prints out.  
Problem: Incorrect driver is installed.  
Solution: Install an appropriate driver.  
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Symptom: Strange symbols appear during normal  
Symptom: “Garbage” prints.  
printing.  
Problem: Incorrect cable configuration. (Also, see  
Problem: Wrong symbol set.  
“Software Problems.”)  
Solution: Make sure the symbol set selected  
corresponds to symbol set resident, in font card, or in  
soft font.  
Solution: Check cable configuration, continuity, and  
length.  
Symptom: Printer freezes or displays error message  
Hardware Problems  
Symptom: Graphic image prints partly on one page,  
partly on the next.  
when computer is rebooted.  
Problem: Booting the computer while the printer is on  
can cause a communications error.  
Problem: Insufficient printer memory for this image at  
this resolution.  
Solution: Take printer off-line before rebooting  
computer.  
Solution: Change the resolution, reduce the image size,  
or install more memory in your printer.  
Problem: Gases are given off by forms or adhesives  
passing through the hot fusing unit.  
Solution: Make sure the forms you use can withstand  
Symptom: Nothing happens, but printer indicates it is  
ready to receive data.  
heating, and provide adequate ventilation.  
Problem: Configuration error.  
Solution: Check cable connection; if serial, make sure  
appropriate MODE command has been used (PC). If  
more than one printer is available, make sure your  
printer has been selected. Make sure your printer is  
on-line.  
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Service and Support  
Overview  
This information is valid for the United States and  
Canada only.  
OKIDATA ONLINE  
Visit the OKIDATA Web Site at  
for the latest information on:  
This section provides the following service and support  
information:  
OKI Online  
Your Dealer  
Software drivers  
Product guides  
Customer support  
Corporate information  
Dealers  
The Okidata Customer Support Center  
Okidata Customer Service Representatives  
Purchasing Supplies  
Warranty Service  
Okidata Service Centers  
Documentation  
If you cant solve your printer problem after reading this  
manual, contact these sources for service or support.  
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Your Dealer  
Okidata Customer Service  
Representatives  
Consult the store where you purchased your printer, or  
call 1-800-OKIDATA for the location of the nearest  
authorized Okidata service dealer. Have your ZIP code  
ready.  
Agents are available 24 hours a day, 7 days a week.  
Please be sure that you are calling from a telephone  
close to your printer, so you can describe your problem  
accurately. Our customer service representative are  
trained on all current OKI products. They can answer  
your questions regarding:  
Proof of purchase is required for warranty work. Be  
sure to retain your purchase documents.  
Prices and minimum charges may vary.  
Installation of your printer  
The Okidata Customer Support Center  
Determination of printer issues  
Consumer relations  
For customer service, call 1-800-OKIDATA. The Okidata  
Information System Automated Attendant is available  
24 hours a day, 7 days a week. The system can provide  
immediate assistance with:  
Availability and installation of printer drivers. (CSRs  
are not trained to provide assistance with the use  
of commercial software packages. Please consult  
your software users manual for times and  
availability of their support.)  
Basic printer operating procedures  
Sales and service referrals  
Parts and consumable referrals  
Product information  
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Purchasing Supplies  
Warranty Service  
Before you order, know your printer model number  
(see the front of the printer) and have the correct part  
number and description of the item.  
Your printer is warranted for one year from date of  
purchase except for the printhead (LED imaging array),  
which is warranted for a period of five years from date  
of purchase. If your printer hardware should fail during  
the warranty period, you have the option of returning it,  
shipped prepaid to OKIDATA or an authorized service  
center, or using the overnight exchange procedure (U.S.  
and Canada only). See the list of OKIDATA Service  
Centers or call 1-800-OKIDATA for the location of the  
nearest authorized Okidata service dealer. Have your  
ZIP code ready. See Limited Warranty and Overnight  
Exchange in this section for more information.  
Ways to Purchase  
Consult the dealer where you purchased your  
printer.  
Consult an Okidata authorized sales or service  
dealer.  
Call 1-800-OKIDATA for the nearest Authorized Sales  
and Service location. Have your ZIP code ready for  
our Customer Support Representatives.  
Check office supply catalogs or your local stationery  
store. Most carry OKI brand supplies.  
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Service & Repair: Canada  
Okidata  
2735 Matheson Blvd. East, Unit 1  
Mississauga, Ontario  
Canada L4W 4M8  
OKIDATA SERVICE CENTERS  
If you need to ship your printer to a service center,  
replace it in the original packing materials. If the  
original packaging in not available, contact your dealer  
or 1-800-OKIDATA for shipping instructions.  
Phone: 800-654-3282  
Fax: 905-238-4427  
For out-of-warranty repairs, allow 30 days for round trip  
shipping and repair. Before shipping your printer, call  
for a return authorization number (RA).  
Service & Repair: Latin America  
General Information (Spanish Only): 1-609-222-5276  
Argentina  
Okidata Service Center Locations:  
Megatech  
Service & Repair: USA  
Okidata  
Lavalle 1524  
1048 Buenos Aires, Argentina  
2020 Bishops Gate Blvd.  
Mt. Laurel, NJ 08054  
Phone/ Fax: (541) 371-4123  
[Touch-Tone required]  
Phone: 800-654-3282  
Fax: 609-222-5247  
Bra zil  
Oki Data do Brasil, Ltda.  
Av. Leonardo da Vinci, 1178/ 1182  
Jabaquara  
Sao Paulo, Brazil  
Phone: 55-11-5011-1518  
Fax: 55-11-5012-0267  
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Chile  
Teknos Comunicaciones  
Peru  
Teknos Comunicaciones  
Santa Elena 2222  
Santiago, Chile  
Los Sauces 325  
San Isidro, Lima 27, Peru  
Phone: 56 (2) 555-5530  
Phone: 511-222-1818  
Fax: 56 (2) 550-2399  
Fax: 511-221-5404  
Colombia  
Venezuela  
Impact  
IBM  
Calle 93 Bis No 19-50  
Ofic 103-105  
Bogota, Colombia  
Av. Ernesto Blohm  
Edif. IBM, Chuao.  
Caracas, Venezuela  
Phone: 571-616-1385  
Phone: 582-908-8111  
Fax: 571-616-1386  
Fax: 582-908-8895  
Mexico  
Oki Data de Mexico, S.A. de C.V.  
Av. Insurgentes 1700 – 7 Piso  
Col. Florida 01030  
Phone: (525) 661-6860  
Fax: (525) 661-5861  
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Index  
Overview  
A
E
Adhesive Labels 19  
emulations 5  
Energy Savings 5  
Envelopes 18  
C
CHANGE DRUM 23  
Cleaning Page 26  
F
Cleaning the LED Array 24  
Consumables 5  
Fonts 5  
OCR-A/ B 5  
image drum 5  
True Type 5  
toner 5  
Front Operator Panel 7  
Customer Information Center 39  
Customer Service Representatives 39  
Customer Support Center 39  
I
Image Drum Cartridge, replacing 23  
Interface 5  
D
drivers, printer 5  
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L
P
Labels 19  
LED Array, cleaning 24  
paper capacity 5  
Paper Jam  
exit jam (rear tray) 31  
exit jam (top bin) 30  
feed jam 30  
Paper Jams  
clearing 28  
input jam 29  
print quality 5  
Print Quality Problems 32  
print speed 5  
M
Maintenance Menu 16  
Memory 5  
Menu  
printing 16  
resetting 15  
using 14  
printer drivers 5  
printing  
cleaning page 26  
enhancing quality 18  
envelopes 18  
O
OKIDATA Online 38  
operator panel 5  
operator panel, on-screen 14  
Options 5  
labels, adhesive 19  
menu 16  
special document 17  
transparencies 19  
Printing Envelopes 18  
Purchasing Supplies 40  
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S
Service and Support 38  
Customer Information Center 39  
Customer Service Representatives 39  
Dealers 39  
OKIDATA Online 38  
regional service centers 41  
Warranty Service 40  
Web Site 38  
Status Monitor 22, 23  
status monitor 5, 26  
Supplies, purchasing 40  
T
Toner Cartridge, replacing 22  
Transparencies 19  
U
USPS Barcode font 5  
W
Web Site 38  
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