[Standard Level - Nortel Networks Confidential]
Version MCP 1.1 FP1 (02.02)
Part No. NN10043-113
April 2003
SIP Provisioning Client User
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[Standard - Nortel Networks Confidential]
iii
Nortel Networks Inc. software license agreement
This Software License Agreement (“License Agreement”) is between you, the end-user (“Customer”) and Nortel
Networks Corporation and its subsidiaries and affiliates (“Nortel Networks”). PLEASE READ THE FOLLOWING
CAREFULLY. YOU MUST ACCEPT THESE LICENSE TERMS IN ORDER TO DOWNLOAD AND/OR USE THE
SOFTWARE. USE OF THE SOFTWARE CONSTITUTES YOUR ACCEPTANCE OF THIS LICENSE
AGREEMENT. If you do not accept these terms and conditions, return the Software, unused and in the original shipping
container, within 30 days of purchase to obtain a credit for the full purchase price.
“Software” is owned or licensed by Nortel Networks, its parent or one of its subsidiaries or affiliates, and is copyrighted
and licensed, not sold. Software consists of machine-readable instructions, its components, data, audio-visual content
(such as images, text, recordings or pictures) and related licensed materials including all whole or partial copies. Nortel
Networks grants you a license to use the Software only in the country where you acquired the Software. You obtain no
rights other than those granted to you under this License Agreement. You are responsible for the selection of the
Software and for the installation of, use of, and results obtained from the Software.
1. Licensed Use of Software. Nortel Networks grants Customer a nonexclusive license to use a copy of the Software
on only one machine at any one time or to the extent of the activation or authorized usage level, whichever is applicable.
To the extent Software is furnished for use with designated hardware or Customer furnished equipment (“CFE”),
Customer is granted a nonexclusive license to use Software only on such hardware or CFE, as applicable. Software
contains trade secrets and Customer agrees to treat Software as confidential information using the same care and
discretion Customer uses with its own similar information that it does not wish to disclose, publish or disseminate.
Customer will ensure that anyone who uses the Software does so only in compliance with the terms of this Agreement.
Customer shall not a) use, copy, modify, transfer or distribute the Software except as expressly authorized; b) reverse
assemble, reverse compile, reverse engineer or otherwise translate the Software; c) create derivative works or
modifications unless expressly authorized; or d) sublicense, rent or lease the Software. Licensors of intellectual property
to Nortel Networks are beneficiaries of this provision. Upon termination or breach of the license by Customer or in the
event designated hardware or CFE is no longer in use, Customer will promptly return the Software to Nortel Networks
or certify its destruction. Nortel Networks may audit by remote polling or other reasonable means to determine
Customer’s Software activation or usage levels. If suppliers of third party software included in Software require Nortel
Networks to include additional or different terms, Customer agrees to abide by such terms provided by Nortel Networks
with respect to such third party software.
2. Warranty. Except as may be otherwise expressly agreed to in writing between Nortel Networks and Customer,
Software is provided “AS IS” without any warranties (conditions) of any kind. NORTEL NETWORKS DISCLAIMS
ALL WARRANTIES (CONDITIONS) FOR THE SOFTWARE, EITHER EXPRESS OR IMPLIED, INCLUDING,
BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE AND ANY WARRANTY OF NON-INFRINGEMENT. Nortel Networks is not obligated to
provide support of any kind for the Software. Some jurisdictions do not allow exclusion of implied warranties, and, in
such event, the above exclusions may not apply.
3. Limitation of Remedies. IN NO EVENT SHALL NORTEL NETWORKS OR ITS AGENTS OR SUPPLIERS BE
LIABLE FOR ANY OF THE FOLLOWING: a) DAMAGES BASED ON ANY THIRD PARTY CLAIM; b) LOSS OF,
OR DAMAGE TO, CUSTOMER’S RECORDS, FILES OR DATA; OR c) DIRECT, INDIRECT, SPECIAL,
INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS),
WHETHER IN CONTRACT, TORT OR OTHERWISE (INCLUDING NEGLIGENCE) ARISING OUT OF YOUR
USE OF THE SOFTWARE, EVEN IF NORTEL NETWORKS, ITS AGENTS OR SUPPLIERS HAVE BEEN
ADVISED OF THEIR POSSIBILITY. The forgoing limitations of remedies also apply to any developer and/or supplier
of the Software. Such developer and/or supplier is an intended beneficiary of this Section. Some jurisdictions do not
allow these limitations or exclusions and, in such event, they may not apply.
4. General
a. If Customer is the United States Government, the following paragraph shall apply: All Nortel Networks
Software available under this License Agreement is commercial computer software and commercial computer
software documentation and, in the event Software is licensed for or on behalf of the United States
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Government, the respective rights to the software and software documentation are governed by Nortel
Networks standard commercial license in accordance with U.S. Federal Regulations at 48 C.F.R. Sections
12.212 (for non-DoD entities) and 48 C.F.R. 227.7202 (for DoD entities).
b. Customer may terminate the license at any time. Nortel Networks may terminate the license if Customer fails to
comply with the terms and conditions of this license. In either event, upon termination, Customer must either
return the Software to Nortel Networks or certify its destruction.
c. Customer is responsible for payment of any taxes, including personal property taxes, resulting from Customer’s
use of the Software. Customer agrees to comply with all applicable laws including all applicable export and
import laws and regulations.
d. Neither party may bring an action, regardless of form, more than two years after the cause of the action arose.
e. The terms and conditions of this License Agreement form the complete and exclusive agreement between
Customer and Nortel Networks.
f. This License Agreement is governed by the laws of the country in which Customer acquires the Software. If the
Software is acquired in the United States, then this License Agreement is governed by the laws of the state of
New York.
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Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xix
Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xix
What is not covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xix
Text and graphic conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xx
Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xx
How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxii
SIP Provisioning Client overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Minimum hardware and software requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Starting the SIP Provisioning Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Using the online help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Setting up times zones in the United States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Selecting a time zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Creating a new time zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Modifying or Deleting a time zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Changing the admin password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Exiting the SIP Provisioning Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
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vi Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
SIP Provisioning roles, rights, and tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Understanding provisioning roles and rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Limiting access to a domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
System administrator provisioning role . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Creating a new provisioning role . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Listing provisioning roles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Creating a new administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Listing administrators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Domain Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Introduction to domains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Domain types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Root domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Subdomain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Foreign domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Adding a subdomain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Adding a foreign domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Listing/modifying a local or foreign domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Deleting a local domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Deleting a foreign domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Setting up ban list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Defining user device status reasons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Adding a status reason . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Viewing status reasons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Chapter 4
IPCMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
What is an IPCM? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
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Adding an IPCM cluster . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Assigning and modifying IPCMs to a domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Deleting an IPCM cluster . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Voice mail server types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Adding a phantom voice mail server user . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Provisioning a Trunk-based voice mail server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Adding a Trunk-based voice mail server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Provisioning a Line-based voice mail server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Adding a Line-based voice mail server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Assigning a user to a provisioned voice mail server . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Listing/modifying/deleting a voice mail server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Using CPL scripts with voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Defining and Assigning Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Defining service parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Assigning services to a domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Understanding service packages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Listing available services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Assigning services to a service package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Creating a service package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Listing/modifying/deleting service packages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Assigning service packages to domains and subdomains . . . . . . . . . . . . . . . . . . . . . . 89
Upgrading and downgrading service packages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
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viii Contents
User Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Managing user functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Adding a user to a domain or subdomain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Adding a blended user . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Adding i2004 Internet Telephone capability for a user . . . . . . . . . . . . . . . . . . . . . . . . . 99
Setting up rules for the conference server route . . . . . . . . . . . . . . . . . . . . . . . . . 104
Listing/modifying/deleting users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Adding an i2004 Internet Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Listing an i2004 Internet Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Deleting an i2004 Internet Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Telephony Routes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Adding a telephony route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Listing a telephony route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Adding a route list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Listing a route list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Using the translation verification tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Setting up an interworking profile with the Communications Server 2000 (CS2000) . 133
Chapter 11
Gateways . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Introduction to gateways . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
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Listing a gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Adding a gateway route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Listing a gateway route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Adding a gateway trunk group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Listing a gateway trunk group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Provisioning Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Sequence of tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Telephony routing concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
SIP Application Module routing stages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Telephony routing terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Route lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Routes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Private telephony routes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
SIP and gateway routes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Sample dial plan for telephony routes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Provisioning domains, subscribers, and COS . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Example dial plan assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Dial plan description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Associating COS and the route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Telephony route provisioning scenario and examples . . . . . . . . . . . . . . . . . . . . . . . . 158
Step 1: Create the parent and subdomains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Step 2: Create the COS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Step 3: Create the subscribers and assign the COS . . . . . . . . . . . . . . . . . . . . . . 162
Step 4: Create gateways, gateway routes and trunk groups . . . . . . . . . . . . . . . . 165
Step 5: Create the telephony routes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
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Adding a private route to subdomain rich.abc.com . . . . . . . . . . . . . . . . . . . . 167
Adding a gateway route to abc.com . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Step 7: Test the telephony routing configuration . . . . . . . . . . . . . . . . . . . . . . . . . 178
911 Emergency Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
911 emergency notification terms and concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Creating a COS for the 911 notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Adding a gateway telephony route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Adding an emergency subscriber . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Adding an OSN subscriber . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Using the SIP Personal Agent to route 911 emergency notifications . . . . . . . . . . . . . 192
Setting up a route list for the emergency subscriber . . . . . . . . . . . . . . . . . . . . . . 192
Setting up a rule for the emergency notification route . . . . . . . . . . . . . . . . . . . . . 193
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
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Figures
Session inactivity message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Time Zone details window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Add new time zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Add a New Role window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Role details window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Create new admin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Figure 10 Admins window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Figure 11 Admin Details window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Figure 12 Domains and subdomains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Figure 13 Create new domain window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Figure 14 Create new subdomain window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Figure 15 Create new domain window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Figure 16 List Domains window - step 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Figure 17 List domains - step 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Figure 18 Add a party to Domain Ban List window . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Figure 19 Domain Ban List window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Figure 20 Add Status Reason window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Figure 21 Status Reasons window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Figure 22 Modify status reason window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Figure 23 Create new IPCM window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Figure 24 List IPCM Clusters window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Figure 25 Modify IPCM window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Figure 26 IPCM Domain Relation window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Figure 27 IPCM Delete confirmation dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Figure 28 Listing physical IPCMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Figure 29 Delete physical IPCM confirmation dialog box . . . . . . . . . . . . . . . . . . . . . 48
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Figure 32 Voice Mail Servers window (SIP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Figure 33 User routes window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Figure 37 Voice Mail Servers window (Trunk-based) . . . . . . . . . . . . . . . . . . . . . . . . 60
Figure 42 Voice Mail Servers window (Line-based) . . . . . . . . . . . . . . . . . . . . . . . . . 67
Figure 43 List of voice mail servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Figure 44 List of available services window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Figure 45 Add new parameter values window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Figure 46 Assign services window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Figure 47 Assign services to a domain window . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Figure 48 List of available services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Figure 49 Assign services window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Figure 50 Assign services to domains window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Figure 51 Create new package window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Figure 52 List of packages domain window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Figure 53 Assign package to domains window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Figure 54 Add new user . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Figure 55 Add new user - blended . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Figure 58 User details window (i2004) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Figure 59 Conference user - add route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Figure 60 Conference user - route added . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Figure 61 Customize service package link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Figure 62 List Users window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Figure 63 List users search results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Figure 64 User details window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
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Figure 65 List aliases window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Figure 66 List aliases search results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Figure 67 Blended Aliases search results window . . . . . . . . . . . . . . . . . . . . . . . . . 110
Figure 68 Adding a device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Figure 69 Add device - IPCM device created . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Figure 70 Device Users - assigning users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Figure 71 List Devices window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Figure 72 List devices search results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Figure 73 Modifying a device in a domain window . . . . . . . . . . . . . . . . . . . . . . . . . 118
Figure 77 Telephony Route Listing window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Figure 78 Telephony route listing window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Figure 79 Create a New Route List window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Figure 80 List route lists window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Figure 81 Translation Verification Tool window . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Figure 82 Translation tool results window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Figure 83 Set Profile for Domain window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Figure 84 Create new gateway window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Figure 85 Gateways window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Figure 86 Gateways window (List Gateways) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Figure 87 Create new gateway route window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Figure 88 Gateway routes window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Figure 89 Gateway routes window (List Routes) . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Figure 90 Reorder trunk groups window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Figure 91 Create new trunkgroup window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Figure 92 TrunkGroups window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Figure 93 TrunkGroups window (List TrunkGroup) . . . . . . . . . . . . . . . . . . . . . . . . . 143
Figure 94 Example domain tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Figure 95 SIP Application Module routing stages . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Figure 96 Route list redirect (domain to domain) . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Figure 97 Route list redirect (between subdomains) . . . . . . . . . . . . . . . . . . . . . . . 154
Figure 98 Domains/subscribers used for the sample dial plan . . . . . . . . . . . . . . . . 156
Figure 99 Parent domain provisioning menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
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Figure 100 Subdomain provisioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Figure 101 Creating COS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Figure 103 Adding a subscriber with COS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Figure 104 Adding a gateway to abc.com . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Figure 105 Adding a gateway route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Figure 106 Adding a trunk group to a gateway route . . . . . . . . . . . . . . . . . . . . . . . . 166
Figure 107 Menu to add routes in subdomain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Figure 108 Adding a private route to rich.abc.com . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Figure 109 Private route created . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Figure 110 Setting the Subscriber Not Found option . . . . . . . . . . . . . . . . . . . . . . . . 168
Figure 111 Listing a private route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Figure 112 Adding a SIP route to abc.com . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Figure 113 SIP route change parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Figure 114 SIP route options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Figure 115 Listing SIP routes in abc.com . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Figure 116 SIP route to abc.com . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Figure 117 Adding a gateway route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Figure 118 Gateway change parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Figure 119 Gateway route options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Figure 120 Listing abc.com routes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Figure 121 Adding a route list to abc.com . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Figure 123 Listing of abc.com route lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Figure 124 Listing of xyz.com route lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Figure 125 Adding a route list to rich.abc.com . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Figure 126 Listing of rich.abc.com route lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Figure 127 Subdomain 5 digit translations trace . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Figure 128 Gateway route translations trace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
Figure 129 SIP route trace from abc.com to xyz.com . . . . . . . . . . . . . . . . . . . . . . . . 180
Figure 130 Restricted route trace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Figure 131 Creating a COS for the 911 notification . . . . . . . . . . . . . . . . . . . . . . . . . 185
Figure 132 Adding a new gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Figure 133 List of gateways . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Figure 134 Creating a new gateway route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
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Figure 135 Creating a new trunkgroup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Figure 136 Create new telephony route window . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Figure 137 Change parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Figure 138 Creating a new route list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Figure 139 Create gateway telephony route to PSAP . . . . . . . . . . . . . . . . . . . . . . . 190
Figure 140 Gateway route options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Figure 141 Add user - emergency subscriber . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
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xvi Figures
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Tables
Example of roles and rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
SMDI parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
i2004 properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Example dial plan data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Dial plan for abc.com and xyz.com . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Association between COS and Routes . . . . . . . . . . . . . . . . . . . . . . . . . 158
Subscribers in rich.abc.com . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Data for SIP routes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Table 23
Table 24
Table 25
Table 26
Table 27
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xix
Welcome
The Session Initiation Protocol (SIP) Provisioning Client is a web-based
Graphical User Interface (GUI) for service providers to complete administrative
tasks, for example, provisioning administrators, domains, IP Client Managers
(IPCMs) and IPCM clusters.
Overview
Service providers access the SIP Provisioning Client with any web browser. Being
a web-based system, the SIP Provisioning Client provides the service providers
with an highly efficient access from anywhere capability.
Note: The provisioning abilities visible to an administrator in the SIP
Provisioning Client GUI depends on the level of authority assigned to
their account.
Audience
This guide is intended for service providers and administrators (with varying
levels of privileges) assigned to manage customer domains.
What is not covered
This document does not cover
•
Configuration
System Management Console
•
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xx Welcome
Text and graphic conventions
This guide uses the following text and graphic conventions:
bold text
Indicates a menu option, link, or command key you
need to click. Example: Click Ok.
italic text
Indicates
•
•
•
a domain name or subdomain name
a document title
a variable name
separator ( > )
Shows menu paths.
Example: Gateway > Add Gateway
Indicates a top level menu item in the SIP Provisioning
Client menu hierarchy.
Indicates a sub menu item in the SIP Provisioning
Client menu hierarchy.
Indicates a form in the SIP Provisioning Client menu
hierarchy.
Acronyms
This guide uses the following acronyms
CAS
Channel Associated Signalling
CPL
Call Processing Language
Class of Service
COS
CS2000
DSL
Communication Server 2000
Digital Subscriber Line
Greenwich Mean Time
GMT
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Welcome xxi
DHCP
DIGMAN
GUI
Dynamic Host Configuration Protocol
Digit Manipulation
Graphical User Interface
Internet Protocol
IP
IPCM
MAddr
MCP
MSD
MWI
Internet Protocol Client Manager
Media Access Control Address
Multimedia Communications Portfolio
Most Significant Digit
Message Waiting Indicator
Partial Dial
PDIL
PRI
Primary Rate Interface
PSEIZ
PSTN
SA
Permanent Seizure
Public Switched Telephone Network
System Administrator
SIP
Session Initiation Protocol
Simplified Message Desk Interface
Time Division Multiplex
SMDI
TDM
UNIStim
URI
Unified Network IP Stimulus
Uniform Resource Identifier
Uniform Resource Locator
Voice Mail Server
URL
VMS
VPN
Virtual Private Network
Related publications
•
•
•
•
SIP Personal Agent Getting User Guide (Part No. NN10039-112)
SIP Multimedia Web Client User Guide (Part No. NN10040-112)
SIP Multimedia PC Client User Guide (Part No. NN10041-112)
i2004 Internet Telephone User Guide (Part No. NN10042-113)
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xxii Welcome
You can print selected technical manuals and release notes free, directly from the
product for which you need documentation. Then locate the specific category and
model or version for your hardware or software product. Use Adobe* Acrobat
Reader* to open the manuals and release notes, search for the sections you need,
and print them on most standard printers. Go to Adobe Systems at the
www.adobe.com URL to download a free copy of the Adobe Acrobat Reader.
How to get help
If you purchased a service contract for your Nortel Networks product from a
distributor or authorized reseller, contact the technical support staff for that
distributor or reseller for assistance.
If you purchased a Nortel Networks service program, contact Nortel Networks
Technical Support. To obtain contact information online, go to the
www.nortelnetworks.com/cgi-bin/comments/comments.cgi URL, then click on
Technical Support.
From the Technical Support page, you can open a Customer Service Request
online or find the telephone number for the nearest Technical Solutions Center.
If you are not connected to the Internet, you can call 1-800-4NORTEL
(1-800-466-7835) to learn the telephone number for the nearest Technical
Solutions Center.
An Express Routing Code (ERC) is available for many Nortel Networks products
and services. When you use an ERC, your call is routed to a technical support
person who specializes in supporting that product or service. To locate an ERC for
your product or service, go to the http://www.nortelnetworks.com/help/contact/
erc/index.html URL.
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1
Chapter 1
Getting Started
Topics in this section:
•
•
•
•
•
•
•
“SIP Provisioning Client overview” on page 1
“SIP Provisioning Client features” on page 2
“System requirements” on page 2
“Using the online help” on page 5
“Setting up time zones” on page 5
“Changing the admin password” on page 9
“Exiting the SIP Provisioning Client” on page 9
SIP Provisioning Client overview
The SIP Provisioning Client is a web-based GUI that you use to perform the
following administrative and provisioning tasks:
•
•
•
•
•
•
•
•
define administration roles and privileges
manage (list add, modify, or delete) users and devices
define multiple service packages
assign services to service packages
assign service packages to domains
assign translation information specific to a domain or subdomain
provision voice mail servers
provision 911 emergency notification
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Chapter 1 Getting Started
2
SIP Provisioning Client features
The SIP Provisioning Client gives service providers the capability to create and
set security, access, and permissions for the following components and roles of the
user framework:
•
•
•
•
•
•
•
administration
domains and subdomains (users, devices, telephony routes)
gateways
IPCM clusters
voice mail servers
services
system
Note: The provisioning capabilities visible to an administrator in the SIP
Provisioning Client menu depend on the level of authority (rights)
assigned to their account.
System requirements
The following section describes the minimum and recommended hardware and
software requirements for the SIP Provisioning Client.
Minimum hardware and software requirements
•
•
200MHz Pentium class or equivalent processor
No additional free RAM is required. (The minimum memory requirements of
your browser must be met. See your browser documentation for more
information.)
•
No additional harddrive space is required. (Local caching of web pages is
performed by your web browser. See your browser documentation for
information on the minimum disk space requirements.)
•
•
Mouse (optional)
640x480 @8bpp (256 colors) VGA graphics card
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Chapter 1 Getting Started
3
•
Microsoft* Windows* 98 Second Edition (SE), Microsoft Windows
Millennium Edition (Me), Microsoft Windows 2000, Microsoft XP, or
Microsoft Windows NT* 4.0 with Service Pack 5 (SP5)
•
•
•
28.8Kbps modem
Netscape* Communicator 4.77 or Internet Explorer 5.0
Cookies and javascript enabled
Recommended hardware and software requirements
•
•
300MHz (or higher) Pentium class
No additional free RAM is required. (The minimum memory requirements of
your browser must be met. See your browser documentation for more
information.)
•
No additional harddrive space is required. (Local caching of web pages is
performed by your web browser. See your browser documentation for more
information on the minimum disk space requirements.)
•
•
Mouse (required)
800x600 or higher @16bpp (65,536 colors) VGA or better video graphics
card
•
•
Microsoft Windows 98 Second Edition (SE), Microsoft Windows 2000,
Microsoft XP, or Microsoft Windows NT 4.0 with Service Pack 5 (SP5)
56Kbps modem or other high speed connection (For example, cable modem,
Digital Subscriber Line (DSL) modem, 10baseT ethernet, an so forth)
•
•
Netscape Communicator 4.77 or greater, or Internet Explorer 5.0 or greater
Cookies and javascript enabled
Starting the SIP Provisioning Client
To start the SIP Provisioning Client from your PC
1
2
Start any supported web browser.
Enter the Uniform Resource Locator (URL) for the SIP Provisioning Client.
The SIP Provisioning Client Login window appears (Figure 1).
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Figure 1 SIP Provisioning Client login window.
3
4
Enter your username and password in the respective fields.
Click LOG IN NOW to log in. Upon a successful login, the SIP Provisioning
Client Welcome window appears.
Figure 2 SIP Provisioning Client welcome window
If the SIP Provisioning Client GUI is inactive for a period of time, your session
will expire. The following message appears:
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Figure 3 Session inactivity message
To restart the SIP Provisioning Client, click on the link to login again. Contact
your service provider to request a change to the session expiration time limit.
Using the online help
There are several ways that you can access SIP Provisioning Client help:
•
online help - from the SIP Provisioning Client screen, click the Help button to
view a task-based help system. The online help provides:
— help pages containing forward and backward navigation icons
— procedures that help you use the SIP Provisioning Client
— a Table of Contents with hypertext links
— an Index with hypertext links
•
question mark help. Click the question mark icon to display a description and
possible values for parameter fields on a form.
Setting up time zones
The SIP Provisioning Client allows you to define and manage as many time zones
as you require to meet your needs, and to create your own time zones for easy
reference. Time zones define the time zone from which a subscriber normally
accesses the system (that is, the subscribers’s local time zone). Time zones are
used in the SIP Personal Agent Call Manager function to set a screening rule that
applies during a certain time. This time is dependent on the time zone selected.
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The SIP Provisioning Client is initially set up with the standard 24 time zones:
plus or minus 12 hours from the Greenwich Mean Time (GMT) format. However,
there are more than 300+ time zones. What defines a time zone is not just the
offset from the GMT. It is also whether or not the time zone uses Daylight Saving
Time, when Daylight Saving Time occurs, and what the offset is.
Setting up times zones in the United States
As an example, the time zones you would set up across the United States from
East to West are listed in the following table:
Zone
Standard Time
Daylight Saving Time
Atlantic
Eastern
Central
Mountain
Pacific
AST
EST
CST
MST
PST
AKST
HST
ADT
EDT
CDT
MDT
PDT
Alaska
Hawaii
AKDT
Not Observed
Selecting a time zone
To select a time zone
1
2
Click the System menu option.
Click the Timezones form. The Timezone details window appears.
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Chapter 1 Getting Started
Click Save.
5
Creating a new time zone
To create a new time zone
1
2
3
Click the System menu option.
Click the Timezones form. The Timezone details window appears.
In the Add new timezone box, enter a meaningful name for the time zone in
the Name field. (This field is visible to subscribers.) Both the name and the
time zone need to be unique.
Figure 5 Add new time zone
4
Click Save to save the new time zone. Click View details to see the list of
time zones.
Modifying or Deleting a time zone
The SIP Provisioning Client is preloaded with a number of default times zones.
You may wish to modify or delete a time zone to prevent the time zone from
showing up in the drop down list that is available when creating or modifying a
user.
To modify or delete a time zone
1
2
3
Click the Services menu option.
Click the Timezones form. The Timezone details window appears.
Select the time zone that you wish to delete. Click the Delete link next to any
time zone that you do not need. In the confirmation dialog box, Click Ok to
permanently delete the time zone or Cancel to abort the action.
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Tip: You cannot modify or delete a time zone that is currently in use.
Changing the admin password
To change the admin password
1
2
Click the System menu option.
Click the icon for the Change Password form. The Change Admin Password
window appears.
3
4
5
6
Enter your new password.
Confirm your new password.
Enter your current password.
Click Save. Your new password is activated upon your next login.
Exiting the SIP Provisioning Client
To close the SIP Provisioning Client window and exit the SIP Provisioning Client,
click the Logout menu option.
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Chapter 2
Administration Overview
Topics in this section:
•
•
•
“Introduction” on page 11
“SIP Provisioning roles, rights, and tasks” on page 12
“Understanding provisioning roles and rights” on page 15
Introduction
In the SIP Provisioning Client, a provisioning role is defined as a collection of
access rights and privileges that allow an administrator to perform various
provisioning tasks. As a System Administrator, you can create any number of
administrator roles, depending on your particular needs. For example, you can add
a provisioning role to allow an administrator to perform multiple tasks, however,
giving them the rights to only a subset of everything available.
After logging in to the SIP Provisioning Client, you will see a menu list on the left
side of your screen. This list varies based on the privileges available to you. The
types of tasks you can perform as an administrator is based on the scope of your
defined role.
Note: The provisioning abilities visible to an administrator in the SIP
Provisioning Client GUI depends on the rights assigned to their
provisioning role.
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SIP Provisioning roles, rights, and tasks
The following table provides an overview of the SIP Provisioning tasks.
Table 1 SIP Provisioning tasks overview
If you have the right
for
Use this Provisioning menu option...
To perform these tasks...
Full domain access
Administer all current domains and
future domains regardless of initial
provisioning. This allows the
administrator with this role to see all
domains, versus other administrators
that can see only a subset of
domains.
Domain management
List, add, modify, or delete domains
and subdomains.
IPCM cluster
provisioning
Add, list, modify, or delete an IPCM or
IPCM cluster. If you add an IPCM
through the SIP Provisioning Client,
the Management Console GUI will not
know that the IPCM exists. It is
recommended that you deploy an
IPCM through the System
Management Console.
Service Package
Creation
Add, list, modify, or delete services
and service packages to a particular
domain or all domains. If you have the
administrator privileges to add a
domain or multiple domains, then you
can add or create service packages
within that domain.
Device Management
Add, list, modify, or delete i2004
devices.
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Table 1 SIP Provisioning tasks overview
If you have the right
for
Use this Provisioning menu option...
To perform these tasks...
Telephony Route/Digit
Manipulation
Add, list, modify, or delete telephony
routes
Admin
Add, list, modify, or delete
administrators and roles.
Gateway Management
Add, list, modify, remove, reorder, new
or existing gateways, routes, and
trunk groups. When you deploy and
provision a gateway through the
management console, you must
provision the gateway with the similar
trunk groups and routes through the
SIP Provisioning Client to ensure that
the information is saved into the
database that the SIP Application
Module uses.
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Table 1 SIP Provisioning tasks overview
If you have the right
for
Use this Provisioning menu option...
To perform these tasks...
Voice Mail Management
Add, list, modify, or remove new or
existing voice mail servers. If voice
mail is enabled in a service package,
a customer can select from the
following voice mail server types:
•
•
SIP based - a forward to your
voice mail system using SIP.
Trunk based - a Primary Rate
Interface (PRI) or Channel
Associated Signalling (CAS) trunk
is associated with the line.
•
Line based - a particular phone
number is associated to the line.
User Management
Add, list, modify, or delete users,
aliases, blended aliases, and i2004
Internet Telephone properties
(available from the domain or
subdomain menu option).
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Understanding provisioning roles and rights
Administrators can create, or define, all the necessary provisioning roles to
support their system. They can allow or restrict provisioning roles to carry out
specific actions. The following table provides examples of several administrator
provisioning roles and the rights based restrictions associated with various
provisioning tasks.
Table 2 Example of roles and rights
Provisioning
Role example
Rights given
Allowed tasks
User
administrator
•
•
User management with read,
write, and delete access
Can view domain details, and add,
delete, or modify users. Does not
have access to other parts of the
system, for example voice mail,
service packages, and so forth.
Domain management with
read access only
Device
administrator
•
•
Domain management with
read access
Cannot add or modify users.
Allowed to add, modify or delete
devices.
Device management with read,
write, and delete access
System
Administrator
•
Full domain access
Can see all domains, regardless of
who created the domain, or the list
of domains provisioned against the
administrator.
Limiting access to a domain
Complementing the rights-based restrictions, administrators can be provisioned
against certain domains in order to limit access to within those domains. This
prevents an administrator from domain xyz from viewing or modifying details in
domain abc, even though they are hosted from the same system. Administrators
can then delegate work for subdomains to other administrators without giving
them access to their own data.
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For example, if an administrator assigned to the User Administrator provisioning
role was given access to suba.xyz (a subdomain of domain xyz), this administrator
can add, modify, and delete users in the subdomain, but does not have access to
the parent domain, domain xyz. This allows for the delegation of task on both the
rights-level and the domain-level.
Note: Access to any domain implies access to all of its descendant
subdomains. For example, access to domain xyz implies access to
suba.xyz. Full domain access will override this domain allocation and
allow any administrator assigned with a provisioning role that includes
this right, to see all domains regardless of what the administrator is
provisioned against.
System administrator provisioning role
The System Administrator (SA) is the highest level administrator and is the only
provisioning role that is preloaded when the SIP Provisioning Client is deployed.
The SA has full access and rights to all provisioning features and functions.
The SA can designate someone as an Administrative user with the Add Admin
menu option, and grant specific administrator rights to that administrative user
with the Add Roles menu option.
Note: The System Administrator role is the only role that cannot be
changed.
Creating a new provisioning role
To create a new provisioning role
1
2
Click the Admins menu option.
Click the Add Roles sub menu option. The Add a New Role window appears
(Figure 6).
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Figure 6 Add a New Role window
3
4
5
Enter a name for the provisioning role in the Role Name field (required).
Enter a description for the provisioning role in the Role Description field.
To define the level of administrator access, select the checkboxes for Read,
Write, or Delete next to each privilege.
6
Click Add. A message appears that the role has been successfully created.
Listing provisioning roles
To view details about a provisioning role to modify or delete the role
Click the Admins menu option.
1
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2
Click the List Roles sub menu option. The List System Roles window appears
(Figure 7).
Figure 7 List System Roles window
3
To view details about a provisioning role or description, click the View
Details link. The Role Details window appears (Figure 8). To delete a
provisioning role, click the Delete link next to the role.
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Figure 8 Role details window
4
5
To change the provisioning role description, enter a new description in the
Role Description box. To modify privileges, select or deselect privileges in
the checkbox next to the privilege.
Click Save to save your changes. A message appears that the provisioning
role was modified successfully.
Creating a new administrator
To add an administrator
1
Click the Admins menu option.
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2
Click the Add Admin sub menu option. The Create new admin window
appears (Figure 9).
Figure 9 Create new admin
3
4
Enter the username of the administrator (required) and other information in
the fields provided.
Click Add. A message appears that the administrator was successfully added.
Listing administrators
To view details about an administrator or to modify or delete an administrator
1
Click the Admins menu option.
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2
Click the List Admins sub menu option. The Admins window appears
(Figure 10). To delete an administrator, click the Delete link next to the
administrator username.
Figure 10 Admins window
3
To modify administrator information, enter the changes in the fields provided
(Table 11).
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Chapter 3
Domain Management
Topics in this section:
•
•
•
•
•
•
•
•
•
“Introduction to domains” on page 23
“Domain types” on page 24
“Adding a local root domain” on page 26
“Adding a subdomain” on page 31
“Adding a foreign domain” on page 33
“Listing/modifying a local or foreign domain” on page 33
“Deleting a local domain” on page 35
“Banning a user” on page 36
“Defining user device status reasons” on page 38
Introduction to domains
A domain is used as a control mechanism of users, services, devices and
translation. The SIP Provisioning Client is used to provision a domain. The
provisioning of domains allows service providers to define a domain and service
packages available for the domain.
Once the domain and service packages are defined, service providers can define
subdomains and assign the following:
•
•
•
•
services to service packages
service packages to domain and users
translation information specific to a domain or a subdomain
devices for users to an IPCM (IP Client Manager)
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If you have full domain access, you can see all provisioned domains. Otherwise,
you will only be able to see the domains/subdomains you are provisioned against.
The management rights assigned to a domain administrator dictates what you can
do with the domains.
Domain types
There are three types of domains:
•
•
•
root domain
subdomain
foreign domain
Root domain
A root domain is the highest level domain. A service provider can create a root
domain for each of their customers. An example of a root domain is
nortelnetworks.com.
Subdomain
A subdomain is a category of domains. Subdomains allow you to divide
subscribers under a domain into smaller groups. The groups can be used to control
routing and access to services by members of the group.
Under each subdomain, you can add subdomains, service packages, users,
devices, and telephony routes. There are no limits to the levels of nesting of
subdomains. Each subdomain inherits the parameter values from the root domain.
A typical application of subdomains is based on geographical divisions. For
example, using Nortel Networks, you could have nortelnetworks.com as the root
domain, with subdomains of Richardson and Ottawa. Under each of these
subdomains there could be further subdomains as shown in the following
illustration (Figure 12).
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Chapter 3 Domain Management 25
Figure 12 Domains and subdomains
Foreign domain
A foreign domain is a domain that is not served by any SIP Application Modules
in your system. When adding a domain, you must determine whether or not the
domain is a foreign domain or not. A foreign domain uses foreign routes, while a
local domain uses SIP routing or telephony routes.
A domain that is not local is considered foreign. Usually, a foreign domain is
resolved through DNS and would not need to be provisioned. However, since
some deployment scenarios may not involve a DNS server, you (as the system
administrator) can datafill routes for a foreign domain.
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For example, if the SIP Application Module serving nortelnetworks.com does not
have a DNS server, and there is a need for users to be able to make calls to the
xyz.com domain, then you could add the abc.com domain as a foreign domain and
provide a route to abc’s proxy.
Note: A foreign domain is not controlled by the system. Therefore it
will not be displayed under the domain folder in the menu area, and the
you will not be able to provision users, service packages, devices, and so
forth to these domains.
Adding a local root domain
To add a local root domain
1
2
Click the Domains menu option.
Click Add Domain. The Create new domain window appears (Figure 13).
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3
Enter the name of the new local domain. The domain name must not be more
then 60 chars in length and cannot contain the following symbols or
characters as described in the following table:
Table 3 Create new domain name restrictions
‘
$
( )
_
|
;
~
!
%
^
&
*
[ ]
{ }
“
/
?
@
#
+
=
,
:
< >
4
Select No. There may be times when you want two domains on different
systems to communicate with each other. If Yes, enter the URL destination (IP
address) of where the domain is located in the Foreign Dest: field.
adding a foreign domain, the parameters can be ignored.
5
Enter parameter information in the fields provided. See the following table for
parameter values and descriptions (Table 4).
Table 4 Create new domain parameters
Parameter
Type
Range
Default Description
i2004 Locale
String;
Restricted
N/A
Indicates the language in which the i2004
select from to English
drop-down in the
Internet Telephone will display. Future
releases will include more supported
languages.
list
current
release.
Location
String
0-50
characters
N/A
N/A
Text describing location of device. A specific
format of this string is scheduled for a future
release.
Idle Display
String
Up to 30
Idle telephone display heading.
characters
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Table 4 Create new domain parameters
Parameter
Type
Range
Default Description
WD Phone Timer
Integer
13-10000
150
Length of time the i2004 Internet Telephone
waits before determining that is has lost
connection to the IPCM. Should be greater
than WD_Timer by X amount. Where X is
difference between MAX expected network
latency and MIN expected network.
WD Timer
Time FMT
Integer
30-10000
15
0
How often (in seconds) the IPCM will send
a “reset watchdog timer” message to a
connected I2004 device. When the I2004
receives this watch dog message, it knows
that it is still connected to the IPCM.
Select from 0,1,2
drop down
list:
The time format of the proxy used as default
for the i2004 Internet telephone 0-> 12 hour
clock
•
•
•
12-hour
French
24-hour
Date FMT
Numeric
Standard
MM/DD or
Numeric
Inverse:
DD/MM
2,3
2
2-numeric standard (09/16); 3-numeric
inverse (16/09).
PSEIZ Timer
PDIL Timer
Integer
N/A
N/A
15
4
Time-out for first dialed digit.
Interdigit time-out (seconds).
Integer
(seconds)
Alpha
Boolean
True/False False
Enables alphanumeric dialing as the default
dialing style. If disabled, I2004 defaults
dialing style to numeric.
Default Proxy Port
5060
Any valid
port
5060
Default proxy SIP port.
No validation is done on this field to ensure
validity.
Behind Firewall
Allow All Codecs
Boolean
Boolean
True/False True
True/False False
Boolean indicating whether there is a
firewall between the IPCM and the i2004
Internet Telephone.
Allow all codecs (true) or only selected
codec (false). See Vocoder parameter
(below).
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Table 4 Create new domain parameters
Parameter
Type
Range
Default Description
Active Proxy
Boolean
True/False True
Determines if default proxy is used. Used
for SIP messaging. If yes, calls will route
through the default proxy. No other routing
is currently supported for the IPCM.
Default Proxy Host
Time Zone
String (30) Any valid IP N/A
address
IP Address of proxy used as default for the
i2004 telephone. No validation is done on
this field to ensure validity.
Integer;
Up to 30
N/A
Time zone of the user.
select from characters
drop down
list
Vocoder:PacketTime Integer;
select from
0,4,8,10,18
0 - 15
0
Default Codec Setting: 0 – G711 Mulaw; 4 –
G723\6.3kbps; 8 – G711\Alaw; 10 – L16; 18
– G729A.
drop down
list
Contrast
Integer;
select from
drop down
list
8
i2004 display contrast setting.
Server Home
String(60)
Up to 60
characters
N/A
Specifies the SIP Application Module that
will host the users in this domain. This is
used in an N+M environment. All SIP
Application Modules that are not the home
SIP Application Module will forward
requests for users in this domain to the
specified address as appropriate.
(Example: 10.0.0.8) If no host address is
supplied, or the host address is 0.0.0.0., no
homing is performed.
Realm for a domain String (120) Up to 120
characters
Realm
Identifies the domain for subscribers when
they are being authenticated. Subscribers
may register in multiple domains. When
they are required to enter a password
during authentication, they need to know
which domain it is so that they can enter the
appropriate password.
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Table 4 Create new domain parameters
Parameter
Type
Range
Default Description
Always Use Media
Portal
String
True/False False
Directs the Application Server to use the
RTP Media Portal when set to true. The
purpose is to use the RTP Media Portal
function in dealing with special SIP
scenarios. For example, a domain that
straddles multiple sites contains users who
do not have Internet Protocol (IP)
connectivity between them due to firewalls
at different sites. This domain requires the
Always Use Media Portal to be set to True
to negotiate between the firewalls to set up
SIP sessions.
Maximum Number of Integer
Presence
Subscriptions
N/A
0
Maximum number of inbound subscriptions
to any given user in this domain.The SIP
Personal Agent, the SIP Multimedia PC
Client, and the SIP Multimedia Web Client
will use this limit when allowing a particular
username to be added to a subscriber's list
of buddies.
Accepted
6
Click Add.
Tip: In order to see the new root domain added to the list of domains,
you must close and reopen the domains folder to refresh the list of
domains.
Adding a subdomain
To add a subdomain
1
2
Click the Domains menu option
Under the root domain where you want to add a subdomain, click the
Sub-Domains > Add Sub Domain menu option. The Create new subdomain
window appears with a list of parameters inherited from the parent domain
(Figure 14).
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Figure 14 Create new subdomain window
3
4
Enter a name for the subdomain.
Select a COS (Class of Service) for the subdomain from the drop down list of
routing services.
5
Click Save.
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Adding a foreign domain
To add a foreign domain
1
Click the Domain > Add Domain menu option. The Create new domain
window appears (Figure 15). Since parameter fields are not used for foreign
domains, only the fields at the top of the window need to be completed.
Figure 15 Create new domain window
2
3
4
Enter a name for the foreign domain.
Select Yes from the Foreign drop down box.
Add a foreign destination into the Foreign Destination box using the
following format
SIP<IP_Addr>:port
5
Click Add.
To list/modify a local or foreign domain
1
Click the Domains > List Foreign Domains menu option. The Domains
window appears (Figure 16).
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Figure 16 List Domains window - step 1
2
From the Criteria Selection drop down list, select one of the following as a
search criteria:
— Domain Name
— Is a Foreign domain
— ID
or enter the name of the domain, foreign domain, or ID in the criteria selection
text box.
3
Click Add Criteria. The search criteria you selected appears in the lower
window and is used to refine your search.
4
5
Repeat steps 1 -3 to list additional domains.
criteria specified. Note that you do not have to add any criteria if you want to
see all the domains in the network.
6
Click Search to begin the search, or Remove to remove a search criteria from
the search list. A list of domains (based on the search criteria specified)
appears (Figure 17).
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Chapter 3 Domain Management 35
Figure 17 List domains - step 2
7
In the Domains window, select a domain and click the Details link. The
details for the selected domain, or domains, displays.
8
9
Modify domain information in the parameter fields.
Click Save.
Deleting a local domain
Caution: Exercise extreme caution when deleting a domain as this will
permanently remove all users, devices, routes, service packages, and so
forth, associated with the domain. This is an irreversible operation that
could be a service-affecting change. For example, any calls in progress to
users or devices in the domain will terminate.
To delete a local domain or subdomain
1
2
Click the Domains menu option.
Click the domain or subdomain you want to delete from the list of domains.
Tip: In order to delete a domain or subdomain you must first delete all of
its children subdomains.
3
4
Click Delete to delete the domain or subdomain you want to delete.
Click OK in the confirmation dialog box to delete the domain, or Cancel to
cancel the delete operation.
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Deleting a foreign domain
Caution: Exercise extreme caution when deleting a foreign domain as
this will permanently remove all users, devices, routes, service packages,
and so forth, associated with the domain.This is an irreversible operation
that could be a service affecting change. For example, any calls in
progress to users or devices in the domain will terminate.
To delete a foreign domain
1
2
3
Click the Domains > List Foreign Domains menu option.
Click the Delete link for the foreign domain you want to delete.
Click OK in the confirmation dialog box to delete the foreign domain, or
Cancel to cancel the delete operation.
Banning a user
You can ban an individual user or a group of users in a domain or from viewing
the presence information (online status) of a user or group of users in a domain.
The banning takes effect for all subdomains under the domain.
Setting up ban list
1
2
Click the Domains menu option.
Under the domain where you want to ban a user or users, click the Banned
Users > Ban User menu option. The Add a party to Domain Ban List window
appears (Figure 18).
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Chapter 3 Domain Management 37
Figure 18 Add a party to Domain Ban List window
3
Enter the party to ban in the text boxes provided. To ban an individual user,
use the following format:
<username>@<domain_name.com>
To ban a group of users in a domain, use the following wildcard format:
<*>@<domain_name.com>
4
5
Enter a reason for banning the user or group of users to the domain list in the
Description text box.
Click Save. A message displays that the party was successfully added to the
ban list.
Viewing a list of banned users
To view a list of users banned from viewing the presence information (online
1
2
Click the Domains menu option.
Under domain where you want to view a list of banned users, click the
Banned Users > List Banned User menu option. The Domain Ban List
window appears (Figure 19).
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Figure 19 Domain Ban List window
3
4
To delete a user or a group of users from the ban list, click the Delete link next
to the party to ban.
Click OK at the delete confirmation dialog box, or Cancel to cancel the delete
operation.
Defining user device status reasons
The Status Reason menu option allows you to define a list of reasons for an
inactive user device status.
When a user is inactive, the user cannot register to the SIP Application Module.
This means that the user cannot use any of the services provided by the SIP
Application Module, including making calls or subscribing to other users'
presence. However, the inactive user can log in to the SIP Personal Agent and
view the reason for their INACTIVE status.
Adding a status reason
To define a status reason for a user device
1
2
Click the Domains menu option.
Under the domain where you want to define a status reason, click Status
Reason > Add Reason. The Add Status Reason window appears (Figure 20).
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Chapter 3 Domain Management 39
Figure 20 Add Status Reason window
3
4
5
From the Status drop down list, select INACTIVE.
In the Name field (required) enter a name to identify the status reason.
In the Description field, enter a description for the inactive status. For
example, if a user has not paid their bill, the reason for the inactive status
could be “Inactive for at least 6 months”.
6
7
In the URL field, enter a web page address. This is the web page that the
originator of a call to the user will be presented with, along with the status
reason description, to explain the called user’s inactive status.
Click Save. A message displays that the status reason was successfully added.
Viewing status reasons
To view a list of status reasons for a user device status
1
2
Click the Domains menu option.
Under the domain where you want to view the status reasons, click the Status
Reason > List Reasons menu option. The List Reasons window appears
(Figure 21).
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Figure 21 Status Reasons window
3
To view or modify status reason information, click the Details link for
information about the status reason. The Modify Status Reason window
appears (Figure 22).
Figure 22 Modify status reason window
4
5
Enter changes in the fields provided to modify information in the status
reasons fields.
Click Save. A message displays that the status reason was successfully
modified.
6
7
To delete a status reason, click the Delete link.
At the delete confirmation dialog box, click OK to delete the status reason, or
Cancel to return to the Status Reasons details window.
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Chapter 4
IPCMs
this section.
Topics in this section:
•
•
•
•
•
“What is an IPCM?” on page 41
“Adding an IPCM cluster” on page 42
“Assigning and modifying IPCMs to a domain” on page 44
“Deleting an IPCM cluster” on page 46
“Listing physical IPCMs” on page 47
What is an IPCM?
The IP Client Manager (IPCM) is a network application capable of managing
many internal i2004 Internet Telephones while maintaining the call state and
phone settings. The IPCM also implements features (for example, stock queries
and personal directory) on the i2004 Internet Telephones. An IPCM Cluster may
span multiple domains and/or contain multiple domains.
Note: Users and devices are linked to IPCM Clusters, and not to
individual IPCMs. An IPCM Cluster may contain a single IPCM or a pair
of IPCMs. The IPCM cluster contains a primary and standby IPCM for
each i2004 Internet Telephone. Clustering of IPCMs ensures that each
IPCM retrieves the same user and device data from the database and that
each receives notification of database modifications.
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In order for the IPCM to manage i2004 Internet Telephones, information
pertaining to the IPCM in general, the i2004 telephones, and users that will use
i2004s, must be provisioned. For more information, see the SIP IP Client
Manager Basics documentation.
i2004 Internet Telephone information can be provisioned in the following ways:
•
•
Provision each individual i2004 using the SIP Provisioning Client.
Set up default device properties for a domain, assign an activation key to the
domain, and then use the IPCM to auto-provision each i2004 device whenever
a user enters the desired activation key. (See the SIP IP Client Manager
Basics documentation and the i2004 Internet Telephone User Guide for more
information.)
Note: Normally, the IPCM is deployed prior to provisioning the IPCM.
If this is the case, it is still necessary to assign domains to the IPCM
cluster and to assign a provisioned capacity for the IPCM cluster and
domain. If the IPCM has been deployed, see “Assigning and modifying
IPCMs to a domain.” If the IPCM has not been deployed, and it is
desired to pre-provision the IPCM, see “Adding an IPCM cluster.”
Adding an IPCM cluster
Adding an IPCM cluster creates a virtual IPCM to which users, i2004 devices, and
domains may be assigned. It does not actually create a physical IPCM, nor does it
deploy IPCM software onto a server. The association of the physical IPCM to this
IPCM cluster is performed when the physical IPCM is deployed and configured.
To add an IPCM cluster
1
Click the IPCM Cluster > Add IPCM Cluster menu option. The Create new
IPCM window displays. The following figure (Figure 23) shows an example
of creating an IPCM named LAB IPCM. The maximum provisioned capacity
is 1000, i2004 Internet Telephones. Note that the IPCM name is case
sensitive.
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Figure 23 Create new IPCM window
The following table (Table 5) lists the Create new IPCM parameters and values to
use when creating a new IPCM.
Table 5 Create new IPCM parameters
Parameter
Type
Range
Default Description
IPCM Name
String(100) Up to 100
characters
None
The name of this IPCM.
The name of the IPCM
must be a unique name.
Prov. Capacity
Integer
Maximum
of 10,000
per IPCM
None
The number of i2004
Internet Telephones that
are allowed to be
provisioned for this IPCM
(across all domains).
2
Click Save.
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Assigning and modifying IPCMs to a domain
An IPCM is not usable until it is assigned to a domain. To assign an IPCM to a
domain
1
Click the IPCM Clusters > List IPCM Clusters menu option. A list of
deployed IPCMs appears (Figure 24).
Note: Upon first assignment of an IPCM, the list of deployed IPCMS
may be empty. However, in many cases, the IPCM would have already
been deployed using the System Management Console and will appear in
the list.
Figure 24 List IPCM Clusters window
2
Click the Details link for the IPCM you want to assign to a domain. The
Modify IPCM window appears (Figure 25).
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Chapter 4 IPCMs 45
Figure 25 Modify IPCM window
3
4
If necessary, modify the IPCM Name or Prov. Capacity parameters and click
Save.
Tip: The Avail Capacity field is a read only field calculated by adding
the Assigned Capacity of domains to which this IPCM is assigned and
subtracting that value from the Prov. Capacity of the IPCM.
Select a domain from the list of available domains in the Assign New Domain
area of the window. Enter information in the following fields for the domain
you are assigning to the IPCM:
Field
Assigned Capacity:
Description
The number of i2004 Internet Telephones you want
to allow in this assigned domain.
Activation Key:
A unique string (number) per IPCM/domain
combination that associates default device
properties with this particular domain. The
administrator must pick a unique string (number) for
each domain. If the IPCM is used to auto-provision
i2004 devices, the installer will be prompted for this
activation key during the installation process.
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5
Click Save. The IPCM Domain Relation window appears (Figure 26).
Figure 26 IPCM Domain Relation window
6
7
Enter your changes and click Save. A confirmation messages displays
confirming your changes.
To assign another domain to the IPCM, select a domain from the list in the
Assign New Domain area. Enter information in the parameter fields and click
Save.
Deleting an IPCM cluster
Caution: Exercise extreme caution when deleting an IPCM as this will
permanently remove all i2004 Internet Telephones and users' i2004
capabilities associated with the IPCM that you are deleting.
To delete an IPCM cluster
1
Click the IPCM Clusters > List IPCM Clusters menu option.
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Chapter 4 IPCMs 47
2
Click the Delete link for the IPCM cluster you want to delete.
Click OK in the confirmation dialog box to delete the IPCM cluster, or
Cancel to cancel the delete operation (Figure 27).
Figure 27 IPCM Delete confirmation dialog box
3
Listing physical IPCMs
The List Physical IPCMs menu option allows you to view the physical IP Address
of the server on which the IPCM resides.
To list the physical IP address of the IPCM
1
Click the IPCM Clusters > List Physical IPCMs menu option. The Physical
IPCMs window appears (Figure 28) listing the following fields:
Field
IPCM Cluster:
Description
The name that identifies the virtual IPCM
cluster.
Physical IPCM:
The physical IP Address of the server on
which the IPCM resides.
Delete Physical IPCM:
Allows you to delete the mapping of the
physical IPCM to the IPCM Cluster.
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Figure 28 Listing physical IPCMs
2
To delete a physical IPCM, click the Delete link in the Delete Physical IPCM
column. At the delete confirmation dialog box, click Ok to delete the physical
IPCM or Cancel to cancel the delete operation (Figure 29).
Figure 29 Delete physical IPCM confirmation dialog box
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Chapter 5
Voice Mail Servers
in this section.
Topics in this section:
•
•
•
•
•
•
•
•
“Introduction” on page 49
“Voice mail server types” on page 50
“Provisioning a SIP-based voice mail server” on page 50
“Provisioning a Trunk-based voice mail server” on page 54
“Provisioning a Line-based voice mail server” on page 60
“Assigning a user to a provisioned voice mail server” on page 67
“Listing/modifying/deleting a voice mail server” on page 68
“Using CPL scripts with voice mail” on page 69
Introduction
The SIP Provisioning Client allows you to provision third-party voice mail server
information to:
•
•
•
set up and route calls to voice mail
associate users to a voice mail server
set up a voice mail server to receive message waiting indication (MWI)
notifications
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Voice mail server types
The following voice mail server types are supported as described in the following
table (Table 6).
Table 6 Voice mail server types
Voice mail server type
Description
SIP-based
An IP based voice mail server that uses the SIP protocol.
This server type does not need a PSTN gateway.
Line-based
A voice mail server with multiple lines, each identified by
a 10 digit phone number that goes into the voice mail
server. When people leave messages, the individual
lines are used in a round robin manner to connect to the
voice mail server to allow someone to leave a message.
The SIP Application Module sends an SMDI message to
the voice mail server to help establish the connection to
the SIP Application Module that uses SMDI to obtain
Message Waiting Indication (MWI) information from the
voice mail server.
Trunk-based
A legacy Public Switched Telephone Network (PSTN)
based voice mail server that uses a Primary Rate
Interface (PRI) or Channel Associated Signalling (CAS)
gateway.The SIP Application Module uses SMDI to send
call setup information using a Call Detail Message to get
Message Waiting Indication (MWI) information from the
voice mail server.
Provisioning a SIP-based voice mail server
Provisioning a SIP-based voice mail server allows the administrator to configure
the SIP Application Module to communicate with a voice mail server using the
SIP protocol.
The SIP Application Module is given information on what to query to find the
location of the voice mail server. The SIP Application Module will use this
information to send SIP calls to the voice mail server when calls are routed to
voice mail.
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Chapter 5 Voice Mail Servers 51
Adding a SIP-based voice mail server
To add a SIP-based voice mail server
1
Click the Voice Mail > Add Voice Mail Server menu option. The Create new
voice mail server window appears (Figure 30).
Figure 30 Create new voice mail server window (SIP) - step
2
Choose SIP-Based Server from the drop down and click Next. The second
page of the Create new voice mail server appears (Figure 31).
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Figure 31 Create new voice mail server window (SIP) - step 2
3
Enter information about the SIP-based voice mail server in the parameter
fields. The following table (Table 7) lists the SIP-based voice mail
parameters.
Table 7 SIP-based voice mail parameters
Parameter
Type
Range
Default
Description
Description
String(100) Up to 100
characters
None
The description for the server that
identifies the SIP-based voice
mail server.
URI to query to find String(100) Up to 100
None
The SIP address of the user that
the SIP Application Module will
look up to find the address of the
voice mail server.
Voice Mail Server
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Chapter 5 Voice Mail Servers 53
Table 7 SIP-based voice mail parameters
Parameter
Type
Range
Default
Description
Client contact
String(100) Up to 100
characters
Voice mail
The field used to route voice mail.
In most cases, you will use the
default (voice mail). If you require
a different client contact, contact
your Nortel Networks support
representative.
Application Server
String(60)
Up to 60
characters this default, each
SIP Application
ServerHome. With
Specifies the SIP Application
Module will host the voice mail
server being provisioned. This is
used in an N+M environment. All
Module will ignore
this field and forward SIP Application Modules that are
SIP requests to the
voice mail server
not the home SIP Application
Module will forward requests
instead of forwarding destined to voice mail to the
them to a "home"
address specified in this field.
Application Server.
Domains
String(60)
characters
Up to 60
characters
None
The domains that will use this
voice mail server. Use the
Ctrl-click key to select multiple
domains to use the same voice
mail server.
4
Click Save. The SIP-based voice mail server you added now appears in a list
of voice mail servers (Figure 32).
Figure 32 Voice Mail Servers window (SIP)
Adding a phantom voice mail server user
After you add a voice mail server, you then need to create a phantom user named
voicemail for the domain that will use the SIP-based voice mail server.
To create a phantom user for the SIP-based voice mail server
1
Click the Domains menu option.
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54 Chapter 5 Voice Mail Servers
2
3
4
5
Under the domain where you want to add a phantom user, click the Add User
menu option.
In the Add User form, enter the text "voice mail" for the User Name, Last
Name, First Name, fields. In the password field, enter any password.
Click Save. The User details screen displays a message that the user was
added successfully.
At the top of the window, click the Routes link to specify the route to the
voice mail server. Enter the SIP address that the voice mail server is
expecting, along with the domain and IP address (Figure 33).
Figure 33 User routes window
6
7
Click Add.
Click Save.
Note: For CAS/CallPilot, it is recommended that you do not create a
phantom user.
Provisioning a Trunk-based voice mail server
Provisioning a Trunk-based voice mail server allows the administrator to
configure the SIP Application Module so that it can communicate with a voice
mail server using a PRI or CAS gateway.
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Chapter 5 Voice Mail Servers 55
The SIP Application Module is given information on what to query to find the
correct gateway to send SIP calls to the voice mail server when calls are routed to
voice mail. An SMDI TELNET session is configured to allow the SIP Application
Module to send call setup information using a SMDI Call Detail Message to
receive SMDI MWI messages.
Adding a Trunk-based voice mail server
To add a Trunk-based voice mail server
1
Click the Voice Mail > Add Voice Mail Server menu option. The Create new
voice mail server window appears (Figure 34).
Figure 34 Create new voice mail server window (Trunk-based) - step 1
2
Choose Trunk-Based Server from the drop down and click Next. The second
page of the Create new voice mail server appears (Figure 35).
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Figure 35 Create new voice mail server window (Trunk-based) - step 2
3
Enter SMDI parameter information for the Trunk-based voice mail server.
The following table (Table 8) lists the SMDI parameters.
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Chapter 5 Voice Mail Servers 57
Table 8 SMDI parameters
Parameter
Type
Range
Default Description
Address
String(100) Up to 100
characters
N/A
The IP address of the
terminal (SMDI) server.
Port
Integer
None
None
None
The port for the SMDI
server to TELNET to.
SMDI Version
Float
None
The SMDI version. There
are only 2 versions of the
SMDI protocol (Version 1
and Version 2). Version 2
is the latest draft and is
supported by most voice
mail servers.
Username
Password
String(60)
String(20)
Up to 60
characters
N/A
N/A
The TELNET username
for logging in to the SMDI
TELNET server. Used by
the SIP Application
Module to login in to the
terminal server.
Up to 20
characters
The TELNET password
for logging in to the SMDI
TELNET server.
4
Click Next to enter information about the gateway connection. The Create
new voice mail server window appears (Figure 36).
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Chapter 5 Voice Mail Servers 59
5
Enter information about the Trunk-based voice mail server gateway
connection in the parameter fields. The following table (Table 9) lists the
gateway connection parameters.
Table 9 PRI Gateway connection parameters
Parameter
Type
Range
Default
Description
Description
String(100)
Up to 100
characters
None
The description for the server that
identifies the Trunk-based voice
mail server.
URI to query to String(100)
find gateway
Up to 100
characters
None
For PRI Gateway: The address (in
either 10 digit phone number and
domain name format or in SIP:voice
mail@nortelnetworks.com format)
of the machine that will host this
voice mail server. The SIP
Application Module performs
translations on the phone number
and domain to understand which
gateway to use. You can change the
translations to use a different
gateway, and do not have to change
this field.
For CAS Gateway (CallPilot): The
SIP address for the CAS Gateway
that routes to the CallPilot. The
address is made up of a DN that the
gateway routes to the CallPilot, and
an maddr specification for the CAS
Gateway. (For example,
sip:[email protected];ma
ddr=46.10.11.219).
Type of Trunk Drop List
Client contact String(100)
NA
PRI_TRUNK
Voice mail
A specification of whether the voice
mail Gateway is PRI or CAS.
Up to 100
characters
The field used to route voice mail. In
most cases, you will use the default
(voice mail). If you require a
different client contact, contact your
Nortel Networks support
representative.
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60 Chapter 5 Voice Mail Servers
Table 9 PRI Gateway connection parameters
Parameter
Type
Range
Default
Description
Application
Server
String(60)
Up to 60
characters
ServerHome. With
this default, each SIP Module will host the voice mail
Specifies the SIP Application
Application Module
will ignore this field
and forward SIP
server being provisioned. This is
used in an N+M environment. All
SIP Application Modules that are
requests to the voice not the home SIP Application
mail server instead of Module will forward requests
forwarding them to a destined to voice mail to the
"home" Application
address specified in this field.
Server.
Domain name String(60)
Up to 60
characters
None
The domains that will use this
Trunk-based voice mail server.Use
the Ctrl-click key to select multiple
domains to use the same voice mail
server.
6
Click Save. The Trunk-based voice mail server you added now appears in the
list of voice mail servers (Figure 37).
Figure 37 Voice Mail Servers window (Trunk-based)
Provisioning a Line-based voice mail server
Provisioning a Line-based voice mail server allows the administrator to configure
the application so that it can communicate with a voice mail server using a Lines
Gateway. The SIP Application Module is given information on which Lines
Gateway to use and which line numbers to use for sending calls to the gateway
when routing a call to voice mail.
In addition, an SMDI TELNET session is configured to allow the SIP Application
Module to directly communicate call setup information to the voice mail server.
The SMDI link is also used by the SIP Application Module to receive SMDI MWI
messages.
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Adding a Line-based voice mail server
To add a Line-based voice mail server
1
Click the Voice Mail > Add Voicemail Server menu option. The Create new
voice mail server window appears (Figure 38).
Figure 38 Create a new voice mail server window (Line-based) - step 1
2
Choose Line-Based Server from the drop down and click Next. The second
window of the Create new voice mail server appears (Figure 39).
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Figure 39 Create new voice mail server window (Line-based) - step 2
3
Enter SMDI parameter information about the Line-based voice mail server.
The following table (Table 10) lists the Line-based voice mail server SMDI
parameters.
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Chapter 5 Voice Mail Servers 63
Table 10 Line-based voice mail server SMDI parameters
Parameter
Type
Range
Default Description
Address
String(100) Up to 100
characters
N/A
The IP address of the
terminal (SMDI) server.
Port
Integer
None
None
None
The port for the SMDI
server to TELNET to.
SMDI Version
Float
None
The SMDI version. There
are only 2 versions of the
SMDI protocol: Version 1
and Version 2. (Version 2
is the latest draft and is
supported by most voice
mail servers.)
Username
String(60)
String(20)
Up to 60
characters
N/A
N/A
The TELNET username
for logging in to the SMDI
TELNET server.
Up to 20
characters
The TELNET password
for logging in to the SMDI
TELNET server.
4
Click Next to enter general information about the Line-based server
(Figure 39).
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Chapter 5 Voice Mail Servers 65
5
Enter general information about the Line-based voice mail server in the
parameter fields. The following table lists the Line-based parameter
information.
Table 11 Line-based voice mail server general parameter information
Parameter
Type
Range
Default
Description
Description
String(100) Up to 100
characters
None
The description for the server that
identifies the Line-based voice
mail server.
Client contact
String(100) Up to 100
characters
Voice mail
The field used to route voice mail.
In most cases, you will use the
default (voice mail). If you require
a different client contact, contact
your Nortel Networks support
representative.
Application Server
String(60)
Up to 60
ServerHome. With
Specifies the SIP Application
characters this default, each SIP Module will host the voice mail
Application Module
will ignore this field
and forward SIP
server being provisioned. This is
used in an N+M environment. All
SIP Application Modules that are
requests to the voice not the home SIP Application
mail server instead of Module will forward requests
forwarding them to a destined to voice mail to the
"home" Application
Server.
address specified in this field.
Maximum Call
Duration
Digit
1-99
None
The period of time that the SIP
Application Module allows a
caller to stay connected to the
Line-based voice mail server
when someone is trying to leave
a voice mail message.
Domain name
String(60)
Up to 60
characters
None
voice mail server. Use the
Ctrl-click key to select multiple
domains to use the same voice
mail server.
6
Click Next to provision the lines for the gateway (Figure 41).
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Figure 41 Create new voice mail server window (Line-based) - step 4
7
Enter the Line-based parameter information to provision the lines for the
gateway. The following table (Table 12) lists the Line-based voice mail server
parameters.
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Table 12 Line-based voice mail server parameters
Parameter
Type
Range
Default
Description
Gateway
String 1-100
domain.com;
norteltrkgrp=1;ma name and IP address of
ddr=0.0.0.0
The trunk group, domain
characters
0-38 digits
the gateway.
Line
Digit
None
The 10-digit telephone
number that identifies the
line from the gateway’s
point of view.
Message
Desk
3 digits 000-999
None
None
A 3-digit number used by
the SMDI protocol to
determine where to store
an incoming message.
Position
Number
4 digits 0000-9999
A 4-digit number used to
determine where to put
an incoming message.
8
9
parameter information and click Add Line.
When you are finished adding lines for this gateway, click Set New Line to
have more than one gateway with lines going into the same voice mail server.
10 Click Save. The Line-based voice mail server you added now appears in the
list of voice mail servers (Figure 42).
Figure 42 Voice Mail Servers window (Line-based)
Assigning a user to a provisioned voice mail server
In order for a user to have voice mail, you must associate a voice mail server and
mail box for that user.
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To associate a user with a voice mail server that has been previously provisioned
1
2
3
4
Click the Domains menu option
Click the domain for the user.
Click the Users > List Users menu option.
Click Search at the bottom of the screen to display a list of users in the
domain.
5
6
Click the Details link for the user you want to associate with a voice mail
server.
Scroll down the screen to the voice mail server field. Select a voice mail
server to use when sending calls for this user to voice mail from the drop
down list of provisioned voice mail servers for this domain.
7
8
Enter the information for the user’s voice mail box in the Voice mail field.
Click Save.
To view details of a provisioned SIP, Trunk, or Line-based voice mail server
1
Click the Voice Mail > List Voice Mail Servers menu option. The Voice Mail
Server window appears (Figure 43).
Figure 43 List of voice mail servers
2
3
To view the details of a voice mail server, click the link of the voice mail
server in the Description column. The Create new voice mail server form
appears where you can modify information.
Click Save to save your changes or Back to return to the list of voice mail
servers.
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4
To delete a voice mail server, click the Delete link for the voice mail server
you wish to delete. At the confirmation dialog box, click OK to delete the
voice mail server, or Cancel to cancel the operation.
Using CPL scripts with voice mail
A user will only have voice mail service if there is a Call Processing Language
route).
To specify a route, you need to provision the following voice mail parameters in
the SIP Provisioning Client:
Voice mail parameter
Description
Client Contact
Must match the username in the CPL script and
should always be set to voicemail (unless you are
working with Nortel Networks technical support).
If this parameter is set to something else, properties
in the IPCM and Web Client will require changes.
URI to Query to Find
Gateway
Point to a static route, a user with a static route, or
have a number that can be translated by the
Telephony routing to go to the correct gateway.
1
2
3
4
Log in to the SIP Personal Agent.
Click the Call Manager icon.
In the Default Behavior window, select the Try to Find Me option.
Click Save
Tip: Unless a user logs into the SIP Personal Agent and clicks Save in the
Call Manager window, they will not have a CPL Script and thus calls to
them will never route to voice mail as a final route.
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Chapter 6
Defining and Assigning Services
this section.
Topics in this section:
•
•
“Defining service parameters” on page 71
“Assigning services to a domain” on page 75
Defining service parameters
The SIP Provisioning Client allows you to define and assign services to domains.
You can assign all or a subset of the pre-defined services to a domain.
When you define the service parameters for service package, you are essentially
defining its contents. Services are set up much like convenience packages for the
domain. The service provider then has the flexibility to set up services and create
a standard set of services for their customers according to their own
specifications.
To define service parameters
1
Click the Services > Define Service Parameters menu option.
The list of available services window appears (Figure 44).
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Figure 44 List of available services window
2
From the list of available services window, select a value for a service
parameter from the drop down list. The following table (Table 13) lists the
service parameters and options.
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Table 13 Services parameters and options
Service Option Parameter
Description
Client enforced Server enforced
Enable/disable None
Voicemail
Retrieve voice mail or for other
subscribers, to leave a voice mail
message. Voice mail is retrieved
from a network server.The user is
aware of deposited voice mail since
their client's MWI (message waiting
indicator) is enabled.
Yes.
Yes.
Optional.
Enabled through
the SIP
Application
Module.
Enable/disable Maximum
Initiate an audio conference call
utilizing a SIP audio server. The
number of users in the conference
call is limited by the maximum
number of ports assigned. Values
beyond above thirty two are not
allowed.
Optional.
Enabled through
the SIP
Application
Module.
Audio
Conference
number of
ports
Enable/disable Maximum
Specifies the number of people in a Yes
Presence size of client list of buddies. This is the number of
list of
buddies
people that a user is subscribing to in
order to view their presence.
Although a user can be logged into
numerous devices, the list of buddies
is a shared resource. For example, if
the max list of buddies size is set to
10, there can be 10 buddies on each
of the client devices (the same 10
buddies, not 10 per device). The
client has the option of sending any
of the buddies.
Maximum
number of
Allows a user to be logged into
multiple devices (i2004 Internet
Yes.
Mandatory.
subscriptions Telephone, SIP Multimedia PC
generated
Client, SIP Multimedia Web Client).
Each such device performs
messaging to determine the
presence (online status) of each of
the buddies in the list. There is a
need for limiting the number of
devices and buddies to limit resource
contention issues. The maximum
number of presence subscriptions is
defined by the following formula:
maximum number of subscriptions
generated = (maximum # of clients) *
(maximum number of allowed
buddies).
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Service Option Parameter
Description
Client enforced Server enforced
Enable/disable None
Video
Use of point to point video service
between web clients and PC clients.
Yes.
Simultaneous
Network Call
Restriction
Maximum
number of
ringlist
Specifies the maximum number of
users that are defined in a route in
the Call Manager portion of the SIP
Personal Agent. The users in the
ringlist are simultaneously rung.
Yes.
Yes.
entries
Enable/disable
Advanced
Screening
-
Enables the ability to perform
address screening (based on the
user’s current address book entries)
and time screening (time of day, day
of week) in the Call Manager area of
the SIP Personal Agent.
Enable/disable QoS DiffServ Specifies quality of service for client Yes.
QoS
Code for
signaling, audio and video (up to 64).
Signalling
QoS DiffServ
Code for
Audio
QoS DiffServ
Code for
Video
QoS 802.1p
Service
Priority
Enable/disable None
Blended User
Enables the use of a traditional
phone for voice calls and the SIP
Multimedia PC for multimedia
communication and collaboration.
Yes
3
To create new values for the service parameter, click [Edit].
The Add new parameter values window appears (Figure 45).
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Figure 45 Add new parameter values window
4
5
6
7
For the selected parameter, select a value from the list, using the UP and
DOWN buttons to set the priority of the value.
To add a new value, click Add. The new value appears in the list of parameter
values.
Click Set as Default to set the value in the list as the default value for the
service parameter.
Click Save to save your service parameter changes.
Assigning services to a domain
Once you add a value for a service parameter, you can select a domain to assign
the services to.
To assign services to a domain
1
Click the Services > Assign Services menu option. The Assign Services
window appears (Figure 46).
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Figure 46 Assign services window
2
Select a domain from the drop down list and click Continue. To assign
services to more than one domain, click the link to assign services to multiple
domains in the Assign Services window. The Assign services to domains
window appears (Figure 47).
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Figure 47 Assign services to a domain window
3
4
Select the services and service parameter values you want to assign to the
selected domain or multiple domains (Use the Ctrl-click key to choose
multiple domains.) To enable all services, check the Enable all Services
checkbox.
Click Save. A confirmation message displays that your service was assigned
successfully.
Once services have been defined and assigned to domains, you can list all the
services that are available for a domain (or multiple domains) and create and
assign packages accordingly. For a subdomain, services are assigned from the root
domain.
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Chapter 7
Assigning Services and Creating Service
Packages
Topics in this section:
•
•
•
•
•
•
•
“Understanding service packages” on page 79
“Listing available services” on page 79
“Assigning services to a service package” on page 83
“Creating a service package” on page 86
“Listing/modifying/deleting service packages” on page 87
“Assigning service packages to domains and subdomains” on page 89
“Upgrading and downgrading service packages” on page 90
Understanding service packages
Once services are provisioned for a domain, you then have the flexibility to create
service packages for a domain or subdomain based on a set of predefined services.
Each service package is a collection of predefined services. Including a service in
a service package enables the service, or feature, for the domains associated with
the package. You can assign packages that are currently created in the domain
down to a subdomain.
Listing available services
To view a list of all services and parameters available in a service package
Click the Domains menu option.
1
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2
Under the domain or subdomain for which you wish to list services, click the
Service Package > List Services sub menu option. The List of available
services window appears (Figure 48).
Figure 48 List of available services
3
Review the list of services and service parameters. The following table
(Table 14) lists service packages, service parameters, and the values available
for each service parameter.
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Table 14 Services parameters and options
Service Option Parameter
Description
Client enforced Server enforced
Enable/disable None
Voicemail
Retrieve voice mail or for others, to
leave a voice mail message. Voice
mail is retrieved from a network
server.The user is aware of
deposited voice mail since their
client's MWI is enabled.
Yes.
Optional.
Enabled through
the SIP
Application
Module.
Enable/disable Maximum
Initiate an audio conference call
utilizing a SIP audio server. The
number of users in the conference
call is limited by the maximum
number of ports assigned. Values
beyond 32 is not allowed.
Yes.
Optional.
Enabled through
the SIP
Application
Module.
Audio
number of
ports
Conference
Enable/disable Maximum
Presence
Specifies the number of people in a Yes. Mandatory No.
size of client list of buddies. This is the number of
list of
buddies
people that a user is subscribing to in
order to view their presence.
Although a user can be logged into
numerous devices, the list of buddies
is a shared resource. For example, if
the max list of buddies size is set to
10, there can be 10 buddies on each
of the client devices (the same 10
buddies, not 10 per device). The
client has the option of sending any
of the buddies.
Maximum
number of
Allows a user to be logged into
multiple devices (i2004 Internet
No.
Yes.
Mandatory.
subscriptions Telephone, SIP Multimedia PC
generated
Client, SIP Multimedia Web Client).
Each such device performs
messaging to determine the
presence (online status) of each of
the buddies in the tree. There is a
need for limiting the number of
devices and buddies to limit resource
contention issues. The maximum
number of presence subscriptions is
defined by the following formula:
maximum number of subscriptions
generated = (maximum # of clients) *
(maximum number of allowed
buddies)
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Service Option Parameter
Description
Client enforced Server enforced
Report when A checkbox to report a user’s
Yes.
Yes.
No.
inactive
inactivity (a user is inactive when
they do not move their mouse or type
on their keyboard within a
configurable amount of time.)
Inactivity
Timer (in
minutes)
If enabled, an inactivity timer (in
minutes) that PC-based clients will
observe before reporting "Inactive" to
the Presence Module. Values range
from 10 to 600, with 15 being
Yes/No (Enabled
as a privilege,
lower bound of
what a user can
select is
recommended. If this service
determined in the
SIP Provisioning
Client.)
package parameter is enabled, then
the user must explicitly enable the
feature on the client itself.
Report when If enabled, then every call made by
on the phone subscribers can have "On the
Phone" presence reported to the
Yes.
Yes/No. (Enabled
as a privilege in
the SIP
Provisioning
Client.)
Presence Module. If this service
package parameter is enabled, then
the user must explicitly enable the
feature on the client itself.
Enable/disable None
Video
Use of point to point video service
between web clients and PC clients.
Yes.
Yes.
Simultaneous
Network Call
Restriction
Maximum
number of
ringlist
Specifies the maximum number of
users that are defined in a route in
the Call Manager portion of the SIP
Personal Agent. The users in the
ringlist are simultaneously rung.
entries
Enable/disable
Advanced
Screening
-
Enables the ability to perform
Yes.
address screening (based on the
user’s current address book entries)
and time screening (time of day, day
of week) in the Call Manager portion
of the SIP Personal Agent.
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Service Option Parameter
Description
Client enforced Server enforced
Enable/disable QoS DiffServ Specifies quality of service for client Yes.
QoS
Code for
Signalling
signaling, audio and video (up to 64).
QoS DiffServ
Code for
Audio
QoS DiffServ
Code for
Video
QoS 802.1p
Service
Priority
Blended user
Preferred
Audio
Device
If the Blended User service option is
checked, the Preferred Audio Device
is required so that the regular clients
(SIP Multimedia PC Client, SIP
Multimedia Web Client, i2004
Yes.
Internet Telephone controlled via
IPCM) can call a Blended PC Client
by their SIP address (not just by the
PSTN equivalence number).
4
Select a Service Package sub menu option to continue setting up a service
package.
Assigning services to a service package
The Assign Services menu option allows you to select services and service
parameter values for a domain or subdomain (or multiple domains or
subdomains).
Tip: Changes to service package services and parameter values will take
effect immediately or upon the next login, depending on the client.
To assign services to a domain or subdomain
1
Click the Domains menu option.
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2
Click the domain or subdomain for which you wish to assign services.
a service package for the parent domain.
3
Click the Service Package > Assign Services sub menu option. The Assign
Services window appears (Figure 49).
Figure 49 Assign services window
4
5
From the drop down list, select a domain to assign services and service
parameters to and click Continue. The Assign services to domains window
appears (Figure 50).
To assign services and service parameters to multiple domains, use the
Ctrl-click key to select multiple domains from the drop down list and click
the Click here to assign services to multiple domains link.
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Figure 50 Assign services to domains window
6
To assign services for the selected domain, subdomain, or multiple domains or
subdomains, select the checkbox next to the service option (see Table 14 on
page 81 for service and parameter descriptions).
7
8
9
To modify a service parameter, select a value from the drop down list.
To select all services, check the Choose All Services checkbox.
To select particular services for a domain, select the checkbox next to the
service.
10 Click Save to assign the services.
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Creating a service package
Domains, subdomains, and users are assigned service packages to control their
access to network services.
To create a service package
1
2
Click the Domains menu option.
Under the domain or subdomain for which you wish to assign services, click
the Service Package > Create Package menu option. The Create new
package window appears (Figure 51).
Figure 51 Create new package window
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Chapter 7 Assigning Services and Creating Service Packages 87
3
4
Enter a name for the service package in the text box.
Select whether or not to make this package the default for the domain or
subdomain. The default is NO.
5
Create the service package by selecting:
a
the checkbox next to the service option to select services for the service
package (see Table 14 on page 81 for service and parameter descriptions).
b
c
d
a service parameter value from the drop down list.
the Choose All Services checkbox to select all services.
the checkbox next to the service to select particular services.
6
Click Save to create the service package. A message displays stating that the
package was successfully created.
Listing/modifying/deleting service packages
1
2
Click the Domains menu option.
Under the domain or subdomain for which you wish to view the service
package details, click the Service Package > List Packages menu option.
The Details of the package window appears (Figure 52).
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Figure 52 List of packages domain window
3
From the list of packages
a
Click the Details-Modify link to view service package details and modify
service parameters and values (see Table 14 on page 81 for service and
parameter descriptions). If a service package is modified, then all users
who currently have this service package are affected. If service attributes
are modified for a domain, then existing packages utilizing this service
remain as is. Any new packages created for this domain utilize the new
parameters.
b
c
Click the Delete link to delete the service package from the domain. A
service package can only be deleted if no users are associated with the
service package.
Click the Make default link to make the selected package the default
package for the domain.
4
Click Save from the Details screen to save your changes, or click a menu
option on the left side of your screen to continue with another operation.
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Assigning service packages to domains and
subdomains
To assign a service package to a domain or subdomain
1
2
Click the Domains menu option.
Under the domain or subdomain for which you wish to assign a service
package, click the Service Package > Assign Packages sub menu option.
The Assign package to domains window appears (Figure 53).
Figure 53 Assign package to domains window
3
4
From the drop down list, select a service package.
To make the selected package the default, check the Make package the
default for selected domains checkbox.
5
6
Select the domain from the list of domains in the display area. Use the
Ctrl-click key to select multiple domains.
Click Assign.
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Upgrading and downgrading service packages
Upgrading a service package is allowed (as in the case when you want to add
services) as long as the service is available at the domain. Upgrading a service
package to update parameter values is also allowed, but only to the limit assigned
to the domain.
Downgrading a service package (for services with parameters) is allowed only to
the upper limit of the parameter values for the user and subdomains.
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Chapter 8
User Management
Topics in this section:
•
•
•
•
•
•
•
•
•
“Managing user functions” on page 91
“Adding a user to a domain or subdomain” on page 92
“Adding a blended user” on page 95
“Adding i2004 Internet Telephone capability for a user” on page 99
“Adding a conference server user and route” on page 101
“Customizing service packages” on page 104
“Listing/modifying/deleting users” on page 105
“Listing/modifying/deleting aliases” on page 107
“Listing/modifying/deleting blended aliases” on page 109
Managing user functions
Once a domain or subdomain is provisioned, an administrator is responsible for
managing the following user functions:
•
•
adding, viewing, modifying, or deleting users (including blended users) from
the domain or subdomain
adding, viewing, modifying, or deleting i2004 Internet Telephone device
properties
•
•
assigning users to i2004 Internet Telephones
customizing service packages (for example, to add a blended user if available
as a service package option)
•
viewing, modifying, or deleting aliases and/or blended aliases
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Adding a user to a domain or subdomain
To add a user to a domain or subdomain
1
2
Click the Domains option.
Under the domain or subdomain, click the User > Add User menu option.
The Add new user window appears (Figure 54).
Figure 54 Add new user
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Chapter 8 User Management 93
3
Enter information about the new user in the parameter fields as described in
the following table (Table 15).
Table 15 Add user parameter descriptions
Parameter
Type
Range
Default Description
User Name
String (60)) Up to 60
characters
N/A
Username of this user. Use lowercase. Does
not have to be the same name as the First
Name.
First Name
String (30) Up to 30
characters
N/A
N/A
N/A
N/A
N/A
First name of the user. Case sensitive.
Last name of this user. Case sensitive.
Password of this user.
Last Name
String (30) Up to 30
characters
Password
String (200) Up to 200
characters
Confirm Password
Service package
String (200) Up to 200
characters
Password of this user.
Select from
drop down
list
-
-
-
The list of service packages assigned to the
user’s domain or subdomain.
Aliases
String (40)
N/A
N/A
N/A
The list of aliases for this user. Aliases
associate a PSTN phone number to a
username.
Blended Aliases
Status Reason
String
Alias for a blended user, a person who uses
the traditional phone but is equipped with
multimedia services at the desktop.
Select from N/A
drop down
list
The status value of this user.
email
String (60) Up to 60
characters
N/A
N/A
N/A
N/A
N/A
N/A
Email address of this user.
Business phone number.
Home phone number.
Cell phone number.
Business Phone
Home Phone
Cell Phone
Pager
String (60) Up to 60
characters
String (30) Up to 30
characters
String (30) Up to 30
characters
String (30) Up to 30
characters
Pager number.
Fax
String (30) Up to 30
characters
Fax number of this user.
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Table 15 Add user parameter descriptions
Parameter
Type
Range
Default Description
Voicemail Server
Select from
drop down
list
-
None
selected
The voice mail server available to this user.
Private Charge ID
Public Charge ID
String (30) Up to 30
characters
N/A
N/A
The Private Charge ID of this user.
String (30) Up to 30
characters
The 10-digit national dial plan number
associated with the subscriber. This is
required for the interworking with Public
Switched Telephone Network (PSTN)
switches in the Time Division Multiplex (TDM)
network.
Voicemail
String (30) Up to 30
characters
N/A
The voice mail address of this user.
Class of Service
Select from Up to 30
None
The name of the class of service assigned to
drop down characters selected the domain and user. This is displayed to the
list
administrator when modifying or assigning
the COS to a domain/subdomain/user.
Time Zone
Locale
Select from
drop down
list
-
-
N/A
N/A
The time zone that this user belongs to.
The location of this user.
Select from
drop down
list
4
Click Save.
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Chapter 8 User Management 95
Adding a blended user
Setting up a user as a blended user allows the end user to use their PCs for the
multimedia portion of their communication, while using their existing telephony
system for voice.
Note: When a user receives their service package (at SIP Multimedia PC
Client startup and on any changes to the subscriber data made by the
administrator), and that service package contains Blended User, then that
PC Client becomes a SIP Multimedia Blended PC Client.
To add a user as a blended user to a domain or subdomain
1
2
Click the Domains menu option.
Under the domain or subdomain where you wish to set up a blended user,
click the User > Add User menu option. The Add new user window appears.
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Figure 55 Add new user - blended
3
4
Complete the fields on the Add new user form.
Add a blended alias for the user. This alias is used to identify calls that come
from the SimRing feature that is assigned to the user on an existing switching
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Chapter 8 User Management 97
system. It must match the called party number that will be sent to the SIP
Application Module on these SimRing calls.
Note: Blended aliases are per subscriber data and are entered as list of
telephony numbers into the Blended Aliases text box. The blended aliases
must not match any of the normal aliases entered into the Aliases text box
on the same screen.
5
6
Add an alias (not blended alias) that matches the calling party number that
will be sent to the SIP Application Module when the user calls another
blended user. This is the calling party number that is sent to the SIP
Application Module on the SimRing call.
If calls from users (non-blended) to blended users are routed to the existing
switching system over a public route, add an alias (not blended alias) that
matches the public charge ID that you intend to provision for the user. If calls
from users (non-blended) to blended users are routed to the existing switching
system over a private route, add an alias (not blended alias) that matches the
private charge ID you intend to provision for the user.
Adding these aliases allows the SIP Application Module to identify the
calling party on SimRing calls that are the result of a call origination, transfer
or redirect from the SIP Application Module back to a blended user's
Preferred Audio Device on the existing switching system.
Note: This step should also be done for all non-blended users that may
call a blended user in order to identify SimRing calls that were originated
by non-blended users.
7
Click Save. A User added successfully message appears.
Figure 56 Blended User added successfully confirmation
8
Click the Customize service package link at the top of the form to create a
service package containing specific services for the blended user. The Service
package customization window appears (Figure 57).
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