[Standard Level - Nortel Networks Confidential]
Version MCP 1.1 FP1 (02.02)
Part No. NN10043-113
April 2003
SIP Provisioning Client User
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[Standard - Nortel Networks Confidential]
iii
Nortel Networks Inc. software license agreement
This Software License Agreement (“License Agreement”) is between you, the end-user (“Customer”) and Nortel
Networks Corporation and its subsidiaries and affiliates (“Nortel Networks”). PLEASE READ THE FOLLOWING
CAREFULLY. YOU MUST ACCEPT THESE LICENSE TERMS IN ORDER TO DOWNLOAD AND/OR USE THE
SOFTWARE. USE OF THE SOFTWARE CONSTITUTES YOUR ACCEPTANCE OF THIS LICENSE
AGREEMENT. If you do not accept these terms and conditions, return the Software, unused and in the original shipping
container, within 30 days of purchase to obtain a credit for the full purchase price.
“Software” is owned or licensed by Nortel Networks, its parent or one of its subsidiaries or affiliates, and is copyrighted
and licensed, not sold. Software consists of machine-readable instructions, its components, data, audio-visual content
(such as images, text, recordings or pictures) and related licensed materials including all whole or partial copies. Nortel
Networks grants you a license to use the Software only in the country where you acquired the Software. You obtain no
rights other than those granted to you under this License Agreement. You are responsible for the selection of the
Software and for the installation of, use of, and results obtained from the Software.
1. Licensed Use of Software. Nortel Networks grants Customer a nonexclusive license to use a copy of the Software
on only one machine at any one time or to the extent of the activation or authorized usage level, whichever is applicable.
To the extent Software is furnished for use with designated hardware or Customer furnished equipment (“CFE”),
Customer is granted a nonexclusive license to use Software only on such hardware or CFE, as applicable. Software
contains trade secrets and Customer agrees to treat Software as confidential information using the same care and
discretion Customer uses with its own similar information that it does not wish to disclose, publish or disseminate.
Customer will ensure that anyone who uses the Software does so only in compliance with the terms of this Agreement.
Customer shall not a) use, copy, modify, transfer or distribute the Software except as expressly authorized; b) reverse
assemble, reverse compile, reverse engineer or otherwise translate the Software; c) create derivative works or
modifications unless expressly authorized; or d) sublicense, rent or lease the Software. Licensors of intellectual property
to Nortel Networks are beneficiaries of this provision. Upon termination or breach of the license by Customer or in the
event designated hardware or CFE is no longer in use, Customer will promptly return the Software to Nortel Networks
or certify its destruction. Nortel Networks may audit by remote polling or other reasonable means to determine
Customer’s Software activation or usage levels. If suppliers of third party software included in Software require Nortel
Networks to include additional or different terms, Customer agrees to abide by such terms provided by Nortel Networks
with respect to such third party software.
2. Warranty. Except as may be otherwise expressly agreed to in writing between Nortel Networks and Customer,
Software is provided “AS IS” without any warranties (conditions) of any kind. NORTEL NETWORKS DISCLAIMS
ALL WARRANTIES (CONDITIONS) FOR THE SOFTWARE, EITHER EXPRESS OR IMPLIED, INCLUDING,
BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE AND ANY WARRANTY OF NON-INFRINGEMENT. Nortel Networks is not obligated to
provide support of any kind for the Software. Some jurisdictions do not allow exclusion of implied warranties, and, in
such event, the above exclusions may not apply.
3. Limitation of Remedies. IN NO EVENT SHALL NORTEL NETWORKS OR ITS AGENTS OR SUPPLIERS BE
LIABLE FOR ANY OF THE FOLLOWING: a) DAMAGES BASED ON ANY THIRD PARTY CLAIM; b) LOSS OF,
OR DAMAGE TO, CUSTOMER’S RECORDS, FILES OR DATA; OR c) DIRECT, INDIRECT, SPECIAL,
INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS),
WHETHER IN CONTRACT, TORT OR OTHERWISE (INCLUDING NEGLIGENCE) ARISING OUT OF YOUR
USE OF THE SOFTWARE, EVEN IF NORTEL NETWORKS, ITS AGENTS OR SUPPLIERS HAVE BEEN
ADVISED OF THEIR POSSIBILITY. The forgoing limitations of remedies also apply to any developer and/or supplier
of the Software. Such developer and/or supplier is an intended beneficiary of this Section. Some jurisdictions do not
allow these limitations or exclusions and, in such event, they may not apply.
4. General
a. If Customer is the United States Government, the following paragraph shall apply: All Nortel Networks
Software available under this License Agreement is commercial computer software and commercial computer
software documentation and, in the event Software is licensed for or on behalf of the United States
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Government, the respective rights to the software and software documentation are governed by Nortel
Networks standard commercial license in accordance with U.S. Federal Regulations at 48 C.F.R. Sections
12.212 (for non-DoD entities) and 48 C.F.R. 227.7202 (for DoD entities).
b. Customer may terminate the license at any time. Nortel Networks may terminate the license if Customer fails to
comply with the terms and conditions of this license. In either event, upon termination, Customer must either
return the Software to Nortel Networks or certify its destruction.
c. Customer is responsible for payment of any taxes, including personal property taxes, resulting from Customer’s
use of the Software. Customer agrees to comply with all applicable laws including all applicable export and
import laws and regulations.
d. Neither party may bring an action, regardless of form, more than two years after the cause of the action arose.
e. The terms and conditions of this License Agreement form the complete and exclusive agreement between
Customer and Nortel Networks.
f. This License Agreement is governed by the laws of the country in which Customer acquires the Software. If the
Software is acquired in the United States, then this License Agreement is governed by the laws of the state of
New York.
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Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xix
Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xix
What is not covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xix
Text and graphic conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xx
Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xx
How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxii
SIP Provisioning Client overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Minimum hardware and software requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Starting the SIP Provisioning Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Using the online help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Setting up times zones in the United States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Selecting a time zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Creating a new time zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Modifying or Deleting a time zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Changing the admin password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Exiting the SIP Provisioning Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
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vi Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
SIP Provisioning roles, rights, and tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Understanding provisioning roles and rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Limiting access to a domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
System administrator provisioning role . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Creating a new provisioning role . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Listing provisioning roles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Creating a new administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Listing administrators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Domain Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Introduction to domains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Domain types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Root domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Subdomain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Foreign domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Adding a subdomain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Adding a foreign domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Listing/modifying a local or foreign domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Deleting a local domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Deleting a foreign domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Setting up ban list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Defining user device status reasons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Adding a status reason . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Viewing status reasons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Chapter 4
IPCMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
What is an IPCM? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
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Adding an IPCM cluster . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Assigning and modifying IPCMs to a domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Deleting an IPCM cluster . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Voice mail server types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Adding a phantom voice mail server user . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Provisioning a Trunk-based voice mail server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Adding a Trunk-based voice mail server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Provisioning a Line-based voice mail server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Adding a Line-based voice mail server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Assigning a user to a provisioned voice mail server . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Listing/modifying/deleting a voice mail server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Using CPL scripts with voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Defining and Assigning Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Defining service parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Assigning services to a domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Understanding service packages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Listing available services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Assigning services to a service package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Creating a service package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Listing/modifying/deleting service packages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Assigning service packages to domains and subdomains . . . . . . . . . . . . . . . . . . . . . . 89
Upgrading and downgrading service packages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
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viii Contents
User Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Managing user functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Adding a user to a domain or subdomain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Adding a blended user . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Adding i2004 Internet Telephone capability for a user . . . . . . . . . . . . . . . . . . . . . . . . . 99
Setting up rules for the conference server route . . . . . . . . . . . . . . . . . . . . . . . . . 104
Listing/modifying/deleting users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Adding an i2004 Internet Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Listing an i2004 Internet Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Deleting an i2004 Internet Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Telephony Routes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Adding a telephony route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Listing a telephony route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Adding a route list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Listing a route list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Using the translation verification tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Setting up an interworking profile with the Communications Server 2000 (CS2000) . 133
Chapter 11
Gateways . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Introduction to gateways . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
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Listing a gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Adding a gateway route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Listing a gateway route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Adding a gateway trunk group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Listing a gateway trunk group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Provisioning Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Sequence of tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Telephony routing concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
SIP Application Module routing stages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Telephony routing terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Route lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Routes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Private telephony routes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
SIP and gateway routes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Sample dial plan for telephony routes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Provisioning domains, subscribers, and COS . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Example dial plan assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Dial plan description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Associating COS and the route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Telephony route provisioning scenario and examples . . . . . . . . . . . . . . . . . . . . . . . . 158
Step 1: Create the parent and subdomains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Step 2: Create the COS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Step 3: Create the subscribers and assign the COS . . . . . . . . . . . . . . . . . . . . . . 162
Step 4: Create gateways, gateway routes and trunk groups . . . . . . . . . . . . . . . . 165
Step 5: Create the telephony routes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
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Adding a private route to subdomain rich.abc.com . . . . . . . . . . . . . . . . . . . . 167
Adding a gateway route to abc.com . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Step 7: Test the telephony routing configuration . . . . . . . . . . . . . . . . . . . . . . . . . 178
911 Emergency Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
911 emergency notification terms and concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Creating a COS for the 911 notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Adding a gateway telephony route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Adding an emergency subscriber . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Adding an OSN subscriber . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Using the SIP Personal Agent to route 911 emergency notifications . . . . . . . . . . . . . 192
Setting up a route list for the emergency subscriber . . . . . . . . . . . . . . . . . . . . . . 192
Setting up a rule for the emergency notification route . . . . . . . . . . . . . . . . . . . . . 193
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
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Figures
Session inactivity message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Time Zone details window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Add new time zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Add a New Role window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Role details window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Create new admin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Figure 10 Admins window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Figure 11 Admin Details window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Figure 12 Domains and subdomains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Figure 13 Create new domain window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Figure 14 Create new subdomain window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Figure 15 Create new domain window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Figure 16 List Domains window - step 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Figure 17 List domains - step 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Figure 18 Add a party to Domain Ban List window . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Figure 19 Domain Ban List window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Figure 20 Add Status Reason window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Figure 21 Status Reasons window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Figure 22 Modify status reason window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Figure 23 Create new IPCM window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Figure 24 List IPCM Clusters window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Figure 25 Modify IPCM window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Figure 26 IPCM Domain Relation window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Figure 27 IPCM Delete confirmation dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Figure 28 Listing physical IPCMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Figure 29 Delete physical IPCM confirmation dialog box . . . . . . . . . . . . . . . . . . . . . 48
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Figure 32 Voice Mail Servers window (SIP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Figure 33 User routes window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Figure 37 Voice Mail Servers window (Trunk-based) . . . . . . . . . . . . . . . . . . . . . . . . 60
Figure 42 Voice Mail Servers window (Line-based) . . . . . . . . . . . . . . . . . . . . . . . . . 67
Figure 43 List of voice mail servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Figure 44 List of available services window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Figure 45 Add new parameter values window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Figure 46 Assign services window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Figure 47 Assign services to a domain window . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Figure 48 List of available services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Figure 49 Assign services window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Figure 50 Assign services to domains window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Figure 51 Create new package window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Figure 52 List of packages domain window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Figure 53 Assign package to domains window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Figure 54 Add new user . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Figure 55 Add new user - blended . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Figure 58 User details window (i2004) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Figure 59 Conference user - add route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Figure 60 Conference user - route added . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Figure 61 Customize service package link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Figure 62 List Users window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Figure 63 List users search results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Figure 64 User details window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
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Figure 65 List aliases window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Figure 66 List aliases search results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Figure 67 Blended Aliases search results window . . . . . . . . . . . . . . . . . . . . . . . . . 110
Figure 68 Adding a device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Figure 69 Add device - IPCM device created . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Figure 70 Device Users - assigning users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Figure 71 List Devices window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Figure 72 List devices search results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Figure 73 Modifying a device in a domain window . . . . . . . . . . . . . . . . . . . . . . . . . 118
Figure 77 Telephony Route Listing window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Figure 78 Telephony route listing window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Figure 79 Create a New Route List window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Figure 80 List route lists window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Figure 81 Translation Verification Tool window . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Figure 82 Translation tool results window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Figure 83 Set Profile for Domain window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Figure 84 Create new gateway window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Figure 85 Gateways window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Figure 86 Gateways window (List Gateways) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Figure 87 Create new gateway route window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Figure 88 Gateway routes window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Figure 89 Gateway routes window (List Routes) . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Figure 90 Reorder trunk groups window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Figure 91 Create new trunkgroup window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Figure 92 TrunkGroups window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Figure 93 TrunkGroups window (List TrunkGroup) . . . . . . . . . . . . . . . . . . . . . . . . . 143
Figure 94 Example domain tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Figure 95 SIP Application Module routing stages . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Figure 96 Route list redirect (domain to domain) . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Figure 97 Route list redirect (between subdomains) . . . . . . . . . . . . . . . . . . . . . . . 154
Figure 98 Domains/subscribers used for the sample dial plan . . . . . . . . . . . . . . . . 156
Figure 99 Parent domain provisioning menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
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Figure 100 Subdomain provisioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Figure 101 Creating COS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Figure 103 Adding a subscriber with COS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Figure 104 Adding a gateway to abc.com . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Figure 105 Adding a gateway route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Figure 106 Adding a trunk group to a gateway route . . . . . . . . . . . . . . . . . . . . . . . . 166
Figure 107 Menu to add routes in subdomain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Figure 108 Adding a private route to rich.abc.com . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Figure 109 Private route created . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Figure 110 Setting the Subscriber Not Found option . . . . . . . . . . . . . . . . . . . . . . . . 168
Figure 111 Listing a private route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Figure 112 Adding a SIP route to abc.com . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Figure 113 SIP route change parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Figure 114 SIP route options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Figure 115 Listing SIP routes in abc.com . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Figure 116 SIP route to abc.com . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Figure 117 Adding a gateway route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Figure 118 Gateway change parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Figure 119 Gateway route options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Figure 120 Listing abc.com routes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Figure 121 Adding a route list to abc.com . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Figure 123 Listing of abc.com route lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Figure 124 Listing of xyz.com route lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Figure 125 Adding a route list to rich.abc.com . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Figure 126 Listing of rich.abc.com route lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Figure 127 Subdomain 5 digit translations trace . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Figure 128 Gateway route translations trace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
Figure 129 SIP route trace from abc.com to xyz.com . . . . . . . . . . . . . . . . . . . . . . . . 180
Figure 130 Restricted route trace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Figure 131 Creating a COS for the 911 notification . . . . . . . . . . . . . . . . . . . . . . . . . 185
Figure 132 Adding a new gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Figure 133 List of gateways . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Figure 134 Creating a new gateway route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
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Figure 135 Creating a new trunkgroup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Figure 136 Create new telephony route window . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Figure 137 Change parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Figure 138 Creating a new route list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Figure 139 Create gateway telephony route to PSAP . . . . . . . . . . . . . . . . . . . . . . . 190
Figure 140 Gateway route options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Figure 141 Add user - emergency subscriber . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
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xvi Figures
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Tables
Example of roles and rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
SMDI parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
i2004 properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Example dial plan data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Dial plan for abc.com and xyz.com . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Association between COS and Routes . . . . . . . . . . . . . . . . . . . . . . . . . 158
Subscribers in rich.abc.com . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Data for SIP routes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Table 23
Table 24
Table 25
Table 26
Table 27
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xix
Welcome
The Session Initiation Protocol (SIP) Provisioning Client is a web-based
Graphical User Interface (GUI) for service providers to complete administrative
tasks, for example, provisioning administrators, domains, IP Client Managers
(IPCMs) and IPCM clusters.
Overview
Service providers access the SIP Provisioning Client with any web browser. Being
a web-based system, the SIP Provisioning Client provides the service providers
with an highly efficient access from anywhere capability.
Note: The provisioning abilities visible to an administrator in the SIP
Provisioning Client GUI depends on the level of authority assigned to
their account.
Audience
This guide is intended for service providers and administrators (with varying
levels of privileges) assigned to manage customer domains.
What is not covered
This document does not cover
•
Configuration
System Management Console
•
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xx Welcome
Text and graphic conventions
This guide uses the following text and graphic conventions:
bold text
Indicates a menu option, link, or command key you
need to click. Example: Click Ok.
italic text
Indicates
•
•
•
a domain name or subdomain name
a document title
a variable name
separator ( > )
Shows menu paths.
Example: Gateway > Add Gateway
Indicates a top level menu item in the SIP Provisioning
Client menu hierarchy.
Indicates a sub menu item in the SIP Provisioning
Client menu hierarchy.
Indicates a form in the SIP Provisioning Client menu
hierarchy.
Acronyms
This guide uses the following acronyms
CAS
Channel Associated Signalling
CPL
Call Processing Language
Class of Service
COS
CS2000
DSL
Communication Server 2000
Digital Subscriber Line
Greenwich Mean Time
GMT
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Welcome xxi
DHCP
DIGMAN
GUI
Dynamic Host Configuration Protocol
Digit Manipulation
Graphical User Interface
Internet Protocol
IP
IPCM
MAddr
MCP
MSD
MWI
Internet Protocol Client Manager
Media Access Control Address
Multimedia Communications Portfolio
Most Significant Digit
Message Waiting Indicator
Partial Dial
PDIL
PRI
Primary Rate Interface
PSEIZ
PSTN
SA
Permanent Seizure
Public Switched Telephone Network
System Administrator
SIP
Session Initiation Protocol
Simplified Message Desk Interface
Time Division Multiplex
SMDI
TDM
UNIStim
URI
Unified Network IP Stimulus
Uniform Resource Identifier
Uniform Resource Locator
Voice Mail Server
URL
VMS
VPN
Virtual Private Network
Related publications
•
•
•
•
SIP Personal Agent Getting User Guide (Part No. NN10039-112)
SIP Multimedia Web Client User Guide (Part No. NN10040-112)
SIP Multimedia PC Client User Guide (Part No. NN10041-112)
i2004 Internet Telephone User Guide (Part No. NN10042-113)
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xxii Welcome
You can print selected technical manuals and release notes free, directly from the
product for which you need documentation. Then locate the specific category and
model or version for your hardware or software product. Use Adobe* Acrobat
Reader* to open the manuals and release notes, search for the sections you need,
and print them on most standard printers. Go to Adobe Systems at the
www.adobe.com URL to download a free copy of the Adobe Acrobat Reader.
How to get help
If you purchased a service contract for your Nortel Networks product from a
distributor or authorized reseller, contact the technical support staff for that
distributor or reseller for assistance.
If you purchased a Nortel Networks service program, contact Nortel Networks
Technical Support. To obtain contact information online, go to the
www.nortelnetworks.com/cgi-bin/comments/comments.cgi URL, then click on
Technical Support.
From the Technical Support page, you can open a Customer Service Request
online or find the telephone number for the nearest Technical Solutions Center.
If you are not connected to the Internet, you can call 1-800-4NORTEL
(1-800-466-7835) to learn the telephone number for the nearest Technical
Solutions Center.
An Express Routing Code (ERC) is available for many Nortel Networks products
and services. When you use an ERC, your call is routed to a technical support
person who specializes in supporting that product or service. To locate an ERC for
your product or service, go to the http://www.nortelnetworks.com/help/contact/
erc/index.html URL.
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1
Chapter 1
Getting Started
Topics in this section:
•
•
•
•
•
•
•
“SIP Provisioning Client overview” on page 1
“SIP Provisioning Client features” on page 2
“System requirements” on page 2
“Using the online help” on page 5
“Setting up time zones” on page 5
“Changing the admin password” on page 9
“Exiting the SIP Provisioning Client” on page 9
SIP Provisioning Client overview
The SIP Provisioning Client is a web-based GUI that you use to perform the
following administrative and provisioning tasks:
•
•
•
•
•
•
•
•
define administration roles and privileges
manage (list add, modify, or delete) users and devices
define multiple service packages
assign services to service packages
assign service packages to domains
assign translation information specific to a domain or subdomain
provision voice mail servers
provision 911 emergency notification
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Chapter 1 Getting Started
2
SIP Provisioning Client features
The SIP Provisioning Client gives service providers the capability to create and
set security, access, and permissions for the following components and roles of the
user framework:
•
•
•
•
•
•
•
administration
domains and subdomains (users, devices, telephony routes)
gateways
IPCM clusters
voice mail servers
services
system
Note: The provisioning capabilities visible to an administrator in the SIP
Provisioning Client menu depend on the level of authority (rights)
assigned to their account.
System requirements
The following section describes the minimum and recommended hardware and
software requirements for the SIP Provisioning Client.
Minimum hardware and software requirements
•
•
200MHz Pentium class or equivalent processor
No additional free RAM is required. (The minimum memory requirements of
your browser must be met. See your browser documentation for more
information.)
•
No additional harddrive space is required. (Local caching of web pages is
performed by your web browser. See your browser documentation for
information on the minimum disk space requirements.)
•
•
Mouse (optional)
640x480 @8bpp (256 colors) VGA graphics card
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Chapter 1 Getting Started
3
•
Microsoft* Windows* 98 Second Edition (SE), Microsoft Windows
Millennium Edition (Me), Microsoft Windows 2000, Microsoft XP, or
Microsoft Windows NT* 4.0 with Service Pack 5 (SP5)
•
•
•
28.8Kbps modem
Netscape* Communicator 4.77 or Internet Explorer 5.0
Cookies and javascript enabled
Recommended hardware and software requirements
•
•
300MHz (or higher) Pentium class
No additional free RAM is required. (The minimum memory requirements of
your browser must be met. See your browser documentation for more
information.)
•
No additional harddrive space is required. (Local caching of web pages is
performed by your web browser. See your browser documentation for more
information on the minimum disk space requirements.)
•
•
Mouse (required)
800x600 or higher @16bpp (65,536 colors) VGA or better video graphics
card
•
•
Microsoft Windows 98 Second Edition (SE), Microsoft Windows 2000,
Microsoft XP, or Microsoft Windows NT 4.0 with Service Pack 5 (SP5)
56Kbps modem or other high speed connection (For example, cable modem,
Digital Subscriber Line (DSL) modem, 10baseT ethernet, an so forth)
•
•
Netscape Communicator 4.77 or greater, or Internet Explorer 5.0 or greater
Cookies and javascript enabled
Starting the SIP Provisioning Client
To start the SIP Provisioning Client from your PC
1
2
Start any supported web browser.
Enter the Uniform Resource Locator (URL) for the SIP Provisioning Client.
The SIP Provisioning Client Login window appears (Figure 1).
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Figure 1 SIP Provisioning Client login window.
3
4
Enter your username and password in the respective fields.
Click LOG IN NOW to log in. Upon a successful login, the SIP Provisioning
Client Welcome window appears.
Figure 2 SIP Provisioning Client welcome window
If the SIP Provisioning Client GUI is inactive for a period of time, your session
will expire. The following message appears:
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Figure 3 Session inactivity message
To restart the SIP Provisioning Client, click on the link to login again. Contact
your service provider to request a change to the session expiration time limit.
Using the online help
There are several ways that you can access SIP Provisioning Client help:
•
online help - from the SIP Provisioning Client screen, click the Help button to
view a task-based help system. The online help provides:
— help pages containing forward and backward navigation icons
— procedures that help you use the SIP Provisioning Client
— a Table of Contents with hypertext links
— an Index with hypertext links
•
question mark help. Click the question mark icon to display a description and
possible values for parameter fields on a form.
Setting up time zones
The SIP Provisioning Client allows you to define and manage as many time zones
as you require to meet your needs, and to create your own time zones for easy
reference. Time zones define the time zone from which a subscriber normally
accesses the system (that is, the subscribers’s local time zone). Time zones are
used in the SIP Personal Agent Call Manager function to set a screening rule that
applies during a certain time. This time is dependent on the time zone selected.
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The SIP Provisioning Client is initially set up with the standard 24 time zones:
plus or minus 12 hours from the Greenwich Mean Time (GMT) format. However,
there are more than 300+ time zones. What defines a time zone is not just the
offset from the GMT. It is also whether or not the time zone uses Daylight Saving
Time, when Daylight Saving Time occurs, and what the offset is.
Setting up times zones in the United States
As an example, the time zones you would set up across the United States from
East to West are listed in the following table:
Zone
Standard Time
Daylight Saving Time
Atlantic
Eastern
Central
Mountain
Pacific
AST
EST
CST
MST
PST
AKST
HST
ADT
EDT
CDT
MDT
PDT
Alaska
Hawaii
AKDT
Not Observed
Selecting a time zone
To select a time zone
1
2
Click the System menu option.
Click the Timezones form. The Timezone details window appears.
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Click Save.
5
Creating a new time zone
To create a new time zone
1
2
3
Click the System menu option.
Click the Timezones form. The Timezone details window appears.
In the Add new timezone box, enter a meaningful name for the time zone in
the Name field. (This field is visible to subscribers.) Both the name and the
time zone need to be unique.
Figure 5 Add new time zone
4
Click Save to save the new time zone. Click View details to see the list of
time zones.
Modifying or Deleting a time zone
The SIP Provisioning Client is preloaded with a number of default times zones.
You may wish to modify or delete a time zone to prevent the time zone from
showing up in the drop down list that is available when creating or modifying a
user.
To modify or delete a time zone
1
2
3
Click the Services menu option.
Click the Timezones form. The Timezone details window appears.
Select the time zone that you wish to delete. Click the Delete link next to any
time zone that you do not need. In the confirmation dialog box, Click Ok to
permanently delete the time zone or Cancel to abort the action.
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Tip: You cannot modify or delete a time zone that is currently in use.
Changing the admin password
To change the admin password
1
2
Click the System menu option.
Click the icon for the Change Password form. The Change Admin Password
window appears.
3
4
5
6
Enter your new password.
Confirm your new password.
Enter your current password.
Click Save. Your new password is activated upon your next login.
Exiting the SIP Provisioning Client
To close the SIP Provisioning Client window and exit the SIP Provisioning Client,
click the Logout menu option.
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Chapter 2
Administration Overview
Topics in this section:
•
•
•
“Introduction” on page 11
“SIP Provisioning roles, rights, and tasks” on page 12
“Understanding provisioning roles and rights” on page 15
Introduction
In the SIP Provisioning Client, a provisioning role is defined as a collection of
access rights and privileges that allow an administrator to perform various
provisioning tasks. As a System Administrator, you can create any number of
administrator roles, depending on your particular needs. For example, you can add
a provisioning role to allow an administrator to perform multiple tasks, however,
giving them the rights to only a subset of everything available.
After logging in to the SIP Provisioning Client, you will see a menu list on the left
side of your screen. This list varies based on the privileges available to you. The
types of tasks you can perform as an administrator is based on the scope of your
defined role.
Note: The provisioning abilities visible to an administrator in the SIP
Provisioning Client GUI depends on the rights assigned to their
provisioning role.
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