Nortel Networks Water System BCM 1000 User Manual

BCM 4.0 for BCM1000 Installation and  
Maintenance Guide Addendum  
BCM 4.0  
Business Communications Manager  
Document Status: Standard  
Document Version: 02  
Part Code: N0060603  
Date: June 2006  
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SOFTWARE LICENSE  
NORTEL NETWORKS INC. (“NORTEL NETWORKS”) TELECOMMUNICATION PRODUCTS  
THIS LEGAL DOCUMENT IS A LICENSE AGREEMENT ("License") BETWEEN YOU, THE END-USER  
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UNUSED SOFTWARE AND THE ASSOCIATED DOCUMENTATION TO NORTEL NETWORKS THROUGH A  
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THE SOFTWARE FOR A REFUND.  
Subject to the terms hereinafter set forth, NORTEL NETWORKS grants  
to CUSTOMER and/or its representatives, with a "need to know," a  
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Expansion beyond the specified usage level may require payment of an  
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Affix to each copy of licensed software made by it, in the same form  
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copy of such licensed software delivered to CUSTOMER; and retain  
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Issue instructions to each of its authorized employees, agents and/or  
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Return the licensed software and all copies through an Authorized  
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CUSTOMER chooses to permanently cease using it.  
NORTEL NETWORKS considers the licensed software to contain "trade  
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Use licensed software (i) for any purpose other than CUSTOMER’s  
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Make any copies of licensed software except such limited number of  
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Make any modifications, enhancements, adaptations, or translations  
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not purchasing the rights granted by this License in anticipation of  
reselling those rights.  
Attempt to reverse engineer, disassemble, reverse translate,  
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to derive the source code form or for any other reason; or  
CUSTOMER shall:  
Make full or partial copies of any documentation or other similar  
printed or machine-readable matter provided with licensed software  
unless the same has been supplied in a form by NORTEL  
NETWORKS intended for periodic reproduction of partial copies; or  
Hold the licensed software in confidence for the benefit of NORTEL  
NETWORKS and/or NORTEL NETWORKS’ suppliers using no  
less a degree of care than it uses to protect its own most confidential  
and valuable information; and  
Export or re-export licensed software and/or associated  
documentation by downloading or otherwise from the fifty states of  
the United States and the District of Columbia.  
Keep a current record of the location of each copy of licensed  
software made by it; and  
Install and use each copy of licensed software only on a single CPU  
at a time (for this purpose, single CPU shall include systems with  
redundant processing units); and  
PLEASE REFER TO THE NEXT PAGE  
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Except for Java Product (as defined herein below), CUSTOMER may  
assign collectively its rights under this License to any subsequent owner  
of the associated hardware, but not otherwise, subject to the payment of  
the then current license fee for new users, if any. No such assignment shall  
be valid until CUSOMTER (1) has delegated all of its obligations under  
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unless in writing and signed by a duly authorized representative of  
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If NORTEL NETWORKS (i) claims a material breach of this License, and  
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CUSTOMER’s receipt of written notice specifying in reasonable detail  
the nature of the claimed material breach, then CUSTOMER  
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remedies that NORTEL NETWORKS may have at law or in equity.  
EXPRESS LIMITED WARRANTIES FOR ANY ITEM OF LICENSED  
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SET FORTH THEREIN, THIS LICENSE DOES NOT CONFER ANY  
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(WITHOUT  
LIMITATION)  
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Technical Data and Computer Software Clauses in DFARS  
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5
Contents  
Shutting down the system hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17  
Page 184, Initializing the hard disk (single-disk system BCM 3.01  
and newer systems) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18  
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Contents  
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Chapter 1  
About this document  
The purpose of this addendum is to provide updates to the BCM1000 Installation and Maintenance  
Guide (N0008587 01) for the release of BCM 4.0 software.  
For information on upgrading to BCM 4.0 software, refer to the Upgrade Guide for BCM 4.0.  
How to use this addendum  
To perform installation and maintenance of a BCM1000 system running BCM 4.0 software, use  
the BCM1000 Installation and Maintenance Guide (N0008587 01) for BCM 3.7 as the main  
document. Then refer to this addendum for updates and changes to the installation and  
maintenance information for BCM 4.0 software.  
What’s new in BCM 4.0  
The primary changes from BCM 3.7 to BCM 4.0 are:  
Operating system: A Linux operating system (OS) replaces Windows NT® Embedded for  
BCM 4.0 systems.  
Element Manager: Element Manager replaces Unified Manager as the primary BCM  
management tool. Use Element Manager to configure a BCM 4.0 system; Unified Manager  
does not function with a BCM 4.0 system. If you need to configure a pre-BCM 4.0 system (for  
example, BCM 3.6/3.7), then you must use Unified Manager; Element Manager does not  
function with a pre-BCM 4.0 system.  
New IP Phone support: BCM 4.0 supports the following new IP Phones: 1120, 1140, 2007,  
2033, WLAN handset 2212, and the IP Phone KEM.  
Administrator account: In a BCM 4.0 system, the default administrator account is nnadmin,  
instead of ee_admin, and the password is PlsChgMe!.  
Keycode functionality: You no longer require a keycode for each feature; you now require  
only one keycode to enable software features on the BCM 4.0 system. The single keycode is  
generated from multiple feature selections using the Nortel keycode retrieval system (KRS).  
Market profiles and software loads: In BCM 4.0, there are only three software loads (instead  
of the five for BCM 3.7); T1 CT2 and E1 CALA are removed. If the BCM 3.6/3.7 system was  
running a T1 CT2+ load then it is upgraded with a T1 Etiquette load and if it was running an  
E1 CALA load, then it is upgraded with an E1 Global load. These changes are automatically  
implemented as part of the upgrade process; no user intervention is required.  
Telset administration: BCM 4.0 supports Telset administration (see BCM 4.0 Telset  
Administration Guide).  
USB support: BCM 4.0 adds support for USB ports on the BCM200/400 systems (not  
supported on BCM1000). This support includes file loading and UPS connection through the  
USB port.  
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UPS support over USB: UPS connectivity through the USB port is supported in BCM 4.0 for  
the BCM200/400 system for graceful shutdown (not supported on BCM1000).  
Multimedia Contact Center: All custom files (html and txt) are case sensitive and must  
match the format shown in default interface folder in CallPilot Manager after upgrading to  
BCM 4.0. All custom interfaces created in BCM 3.6/3.7 are also case sensitive and must match  
the format shown in CallPilot Manager after upgrading to BCM 4.0.  
Note: The Startup Profile is not available for BCM1000 systems.  
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Chapter 2  
Documentation updates for BCM 4.0  
This section provides updates to the BCM1000 Installation and Maintenance Guide  
(N0008587 01).  
General changes  
The following changes apply throughout the document, even if not specifically identified:  
Replace references to Unified Manager with Element Manager. Any related procedures are  
documented, since Element Manager functions differently than Unified Manager.  
The Programming Operations Guide for BCM 3.7 does not exist in BCM 4.0. The content can  
be found in the BCM 4.0 Administration Guide and the BCM 4.0 Networking Configuration  
Guide.  
You can also refer to the online Help within Element Manager for information on using  
Element Manager to configure and maintain your system.  
The Quick Start wizard (available in BCM 3.7) is not supported in BCM 4.0. The initial  
configuration of the system is done using Element Manager.  
Page 3, Preface  
This chapter should be replaced with the chapter, “Getting started” on page 21.  
Page 22, Data networking components  
The sentence, “Modem card (North American systems only) — a V.90 modem that sends and  
receives data using the public telephone system,”  
should be, “Modem card (North American systems only) — a (V.90 or V.92) modem that sends  
and receives data using the public telephone system.”  
Page 23, MSC IP call processing hardware  
The first bullet should be replaced with the following information.  
DS30 buses are internal communication paths controlled by the MSC. Each DS30 bus  
provides a possible 32 signaling channels (B1 and B2) and 32 media channels. In BCM 3.0  
software, the B2 channels were reconfigured as B1 channels for station modules. As a result,  
DS30 02 to 07 were configured to support 32 telephones on each bus configured with  
DSM16+, DSM32+ modules set to double density. The ASM 8 module could also be  
supported on all four offsets as of that software release.  
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12 Chapter 2 Documentation updates for BCM 4.0  
Page 33, Chapter 2, Telephony hardware  
The following information should be deleted.  
BCM 3.0 software introduced the concept of Full Double Density (FDD) and Partial Double  
Density (PDD). On the default system, DS30 02 to 05 were defaulted to FDD, which provides 32  
new ports for connecting digital telephones. To use the FDD feature, DSM16+, DSM32+ media  
bay modules are configured to double density. DS30 06 and 07 default to PDD, but can be  
configured to FDD.  
Warning: Changing DS30 06 and 07 to FDD  
Once you change DS30 06 and 07 to FDD, Companion telephones can no longer  
be supported. This change cannot be reversed.  
Page 44, Analog station modules and analog devices  
Table 6, Analog engineering specifications, should be replaced with the table below:  
Table 6 ATA2, ASM8, ASM8+, GASM, and GASI analog device specifications (Sheet 1 of 2)  
Specification  
ATA2  
ASM8  
ASM8+  
GASM8  
GASI  
Ringing frequency  
(North America)  
20 Hz 1 Hz  
20 Hz 1 Hz  
20 Hz 1 Hz  
20 Hz 1 Hz  
20 Hz 1 Hz  
Ringing frequency  
(Europe)  
25 Hz 1 Hz  
25 Hz 1 Hz  
25 Hz 1 Hz  
25 Hz 1 Hz  
25 Hz 1 Hz  
Ringing voltage (North 80 V rms 10% 55 V rms 10% 65 V rms 10% 65 V rms 10% 65 V rms 10%  
America)  
Ringing voltage  
(Europe)  
75 V rms +/-  
10%  
N/A  
65 V rms 10% 65 V rms 10% 65 V rms 10%  
Loop current  
20 mA minimum 20 mA minimum 20 mA minimum 20 mA minimum 20 mA minimum  
-48 V dc 10% -48 V dc 10% -29 V dc 10% -48 V dc 10% -48 V dc 10%  
Battery feed voltage  
FIC code  
OL13ABC  
3
N/A  
1
N/A  
2
N/A  
2
N/A  
2
Ringer equivalency  
number  
ATA2 to BCM loop  
135 ohms  
N/A  
N/A  
N/A  
N/A  
resistance (cable only) (800 m of  
0.5-mm wire or  
2600 ft of 24  
AWG wire)  
Analog loop resistance 1300 ohms  
250 ohms (1538 200 ohms (1231 200 ohms (1231 200 ohms (1231  
m of 0.5-mm m of 0.5-mm m of 0.5-mm m of 0.5-mm  
wire or 5000 ft of wire or 4000 ft of wire or 4000 ft of wire or 4000 ft of  
24 AWG wire) 24 AWG wire) 24 AWG wire) 24 AWG wire)  
on terminal side for  
voice applications  
(cable only)  
(7200 m of  
0.5-mm wire or  
26000 ft of 24  
AWG wire)  
Analog loop resistance 200 ohms (1231 250 ohms (1538 200 ohms (1231 200 ohms (1231 200 ohms (1231  
on terminal side for  
data applications  
(cable only)  
m of 0.5-mm  
wire or 4000 ft of wire or 5000 ft of wire or 4000 ft of wire or 4000 ft of wire or 4000 ft of  
24 AWG wire) 24 AWG wire) 24 AWG wire) 24 AWG wire) 24 AWG wire)  
m of 0.5-mm  
m of 0.5-mm  
m of 0.5-mm  
m of 0.5-mm  
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Chapter 2 Documentation updates for BCM 4.0 13  
Table 6 ATA2, ASM8, ASM8+, GASM, and GASI analog device specifications (Sheet 2 of 2)  
Specification  
ATA2  
ASM8  
ASM8+  
GASM8  
GASI  
Input impedance at tip 600 ohms  
and ring  
600 ohms  
600 ohms  
600 ohms  
600 ohms  
Return loss  
> 20 dB for 200 > 20 dB for 200 > 20 dB for 200 > 20 dB for 200 > 20 dB for 200  
to 3400 Hz  
(when  
to 3400 Hz  
(when  
to 3400 Hz  
(when  
to 3400 Hz  
(when  
to 3400 Hz  
(when  
terminated with terminated with terminated with terminated with terminated with  
600 ohms)  
600 ohms)  
600 ohms)  
600 ohms)  
600 ohms)  
Insertion loss on an  
internal call  
ATA2 to BCM  
ATA2 to BCM  
ATA2 to BCM  
ATA2 to BCM  
ATA2 to BCM  
loss 3.0 dB 0.5 loss 3.0 dB 0.5 loss 3.0 dB 0.5 loss 3.0 dB 0.5 loss 3.0 dB 0.5  
dB  
dB  
dB  
dB  
dB  
Insertion loss on an  
external call  
ATA2 to BCM  
loss 2.2 dB +/-  
ASM to BCM  
loss 3.0 dB +/-  
ASM to BCM  
loss 3.0 dB +/-  
ASM to BCM  
loss 3.0 dB +/-  
ASM to BCM  
loss 3.0 dB +/-  
1.0 dB; BCM to 1.0 dB; BCM to 1.0 dB; BCM to 1.0 dB; BCM to 1.0 dB; BCM to  
ATA2 loss 0.5 dB ASM loss 0.5 dB ASM loss 0.5 dB ASM loss 0.5 dB ASM loss 0.5 dB  
1.0 dB  
1.0 dB  
1.0 dB  
1.0 dB  
1.0 dB  
MWI type (see Note)  
Stutter tone  
Stutter tone  
Stutter tone/  
/ Voltage MWI  
(CO: 120 V)  
Stutter tone/  
Reverse polarity/ Reverse polarity/  
Voltage MWI  
(CO: 120 V)  
Stutter Tone/  
Voltage MWI  
(PBX: 90 V)  
Disconnect  
supervision types  
N/A  
N/A  
OSI EIA/TIA 464 OSI EIA/TIA 464 N/A  
section  
section  
4.5.10.2.4/  
4.5.10.2.5.1  
4.5.10.2.4/  
4.5.10.2.5.1  
Note: The MWI type depends on the country profile, and the MWI voltage shown is a maximum value.  
Page 52, Legacy mobility equipment  
This section should be removed.  
The listed equipment, NetVision, Companion, and DECT, is not supported in BCM 4.0 (DECT is  
still supported in European markets).  
Page 55, Chapter 3, Auxiliary equipment  
The first two paragraphs should be removed and replaced with the following information:  
You require a personal computer to run Element Manager. You use Element Manager to configure  
and manage the BCM system through a connection between your computer and the BCM system  
(either through the LAN or using an Ethernet crossover cable). To work with Element Manager,  
you require the correct version of Element Manager installed on your computer.  
The computer you will use to run Element Manager must meet the following requirements:  
Operating system: Windows 98SE, Windows 2000, Windows XP  
RAM: minimum 256 MB (512 MB recommended)  
Disk space: 150 MB  
Browser: Internet Explorer (IE) 5.5 or IE 6.0 (recommended)  
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Element Manager access is also supported through a Citrix server  
For information on downloading and installing Element Manager, refer to “Using Element  
Page 64, Explaining double density  
The paragraph at the top of page 64 should be deleted, since Companion is not supported and PDD  
is not required.  
Default BCM 3.0 and newer systems are configured as Partial Double Density (PDD) systems, in  
that they maintain DS30 06 and 07 in the original configuration of 16 DNs per bus. This  
accommodates those systems which use Companion. The system can be set to Full Double Density  
(FDD) at system startup or once the system is setup. When the system is set to FDD, DS30 06 and  
07 allow access to the second set of DNs, and they are no longer available for Companion  
operation.  
Page 64, Setting offsets  
The following paragraph should be changed as follows:  
For station modules, each bus supports 16 telephones or telephony devices for station modules that  
support single density, or which are set to single density in the case of the DSM16+ and DSM32+,  
or on DS30 06 and 07 if the system remains set to Partial Double Density (PDD). On each bus that  
supports double density, DSM16+ and DSM32+ modules set to double density have access to  
eight telephones per offset, for a total of 32 telephones per DS30 bus if the offsets are fully loaded.  
Page 69, Environment checklist  
The fourth bullet should be replaced with the following:  
within the temperature ranges of 0°C and 40°C (32°F and 104°F)  
Page 70, Electrical requirements  
The second bullet should be replaced with the following:  
The supplied power must be 100/240 V AC, 50/60 Hz, and 10 A minimum service with a  
third-wire safety ground. The third-wire safety ground provides shock protection and prevents  
electromagnetic interference.  
Page 88, Double density example  
Figure 38 should be deleted.  
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Chapter 2 Documentation updates for BCM 4.0 15  
Page 110, Shutting down the system  
The procedure about how to shut down the system should be replaced with the following section.  
Performing a system shutdown  
If there is a need to perform maintenance, the system may already be powered down. If this is the  
If the system is still operating, perform the following procedures:  
To shut down the system software  
1
2
Check for a recent backup of the BCM system programming.  
If there is no recent backup, use Element Manager to back up the system data. For information  
about backing up the system data, refer to the BCM 4.0 Administration Guide.  
3
4
5
In Element Manager, from the Administration tab, click the Utilities folder to expand it.  
From the Utilities folder, select Reset.  
Click Shutdown System to prepare the system for power disconnect.  
This action will stop all services. All Element Manager sessions will be disconnected from the  
system. The BCM system can be restored to service only by powering the BCM system off and  
back on again.  
6
7
Click Ok.  
The progress update dialog box appears and the BCM system begins the shutdown process.  
When the shutdown process is complete, the final warning dialog box appears, and the LEDs  
enter the flashing state.  
Click Ok to disconnect Element Manager.  
When the shutdown Element Manager is disconnected, the system gives an audible beep. The  
LEDs remain in the flashing state until the hardware is shutdown (see “To shutdown the  
If the system hardware is not shutdown within about 15 minutes, it automatically boots up  
again.  
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To shutdown the system hardware  
Warning: Remove all of the connections to the BCM system before you power down the  
system.  
Failure to disconnect lines before you power down the system can cause damage to the  
system.  
1
Remove the DS256 cables from the front of the BCM main unit and, if present, the expansion  
unit. This includes the data connections on the MSC.  
Mark the cables to ensure correct reconnection.  
Warning: You must disconnect power from the main unit after you have performed an  
Element Manager shutdown. The main unit cannot start operating again until after power  
has been disconnected and then reconnected.  
2
3
4
Turn off the power switch located at the back of the BCM main unit and expansion unit.  
Disconnect the BCM main unit and expansion unit power cords from the AC outlet.  
Ensure you have room to access the part you are working on. Remove the BCM main unit  
from the rack, if necessary.  
Pages 126–131, Setting initial system configurations  
This section should be removed. The initial system configuration will be done after the rest of the  
equipment is installed.  
Pages 131, Entering the software keycodes  
This section should be removed. The keycode feature is discussed in another section of the  
addendum.  
Pages 144-146, Telephone port and DN cross-reference  
The Note on page 144 should be modified as follows.  
Note: The following table is based on a system with three-digit DNs, with a start  
DN of 221. If your system has longer DNs, the system automatically adds a repeat  
of the first digit for each additional DN length unit. i.e. 221 becomes 2221. Also,  
note on the tables below that DN numbering differs between systems that were  
upgraded from BCM 2.5 software and systems that were new with BCM 3.0 or  
newer software.  
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Chapter 2 Documentation updates for BCM 4.0 17  
In Tables 37 and 38 on page 145 and 146 respectively, the references to PDD should be deleted.  
Pages 160–161, New chapters  
The following chapters should be inserted between Chapter 13, “Installing optional telephony  
equipment” and Chapter 14, “Troubleshooting.” These chapters are located at the back of this  
addendum (the chapters should be viewed in the order given):  
Pages 168–169, Shutting down the system software and  
Shutting down the system hardware  
These sections should be replaced with the information in this section,“Page 110, Shutting down  
Page 171, Software restart  
This procedure should be changed to:  
If you did not shut down the system, restart the software:  
1
2
3
In Element Manager, from the Administration tab, click the Utilities folder to expand it.  
From the Utilities folder, select Reset.  
Click Reboot BCM System to reboot the system.  
Warning: When you restart the system, all IP clients, voice mail, and VoIP ports  
are not available until the system services restart.  
If you have a mirrored disk system, once the services restart, the system  
automatically ensures the mirrored disk is updated.  
Page 179, Initializing the hard disk (single-disk system BCM  
2.5/2.5.1)  
This section should be removed.  
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18 Chapter 2 Documentation updates for BCM 4.0  
Page 182, Initializing the hard disk (single-disk system BCM  
3.0)  
This section should be removed.  
Page 184, Initializing the hard disk (single-disk system BCM  
3.01 and newer systems)  
This section should be removed and replaced with the following information.  
Initializing the hard disk  
The BCM system is normally initialized prior to shipment. However, if you have to replace the  
hard disk in a standard single-disk system, use this procedure to initialize the BCM software.  
After initialization, you must restore the configuration data to the BCM. Use the backup and  
restore utility (BRU) to restore configuration data. Nortel recommends that you maintain a current  
configuration backup. If you do not have a current backup, enter the configuration data manually.  
Note: When you replace a hard disk, IP configuration data is lost. The BCM system IP  
address defaults to 10.10.10.1.  
Perform the following procedures after you replace the hard disk and the system has booted up.  
To initialize the hard disk in a single disk configuration  
1
Ensure the Power (LED 1), Temp (LED 9), and Fan (LED 10) LEDs on the BCM main unit are  
lit.  
2
3
Connect to the BCM system.  
Do one of the following:  
Manually reenter configuration data.  
Restore system and data information (except Telephony and Registry) from your backup data.  
For information on how to restore data to your system from a backup, refer to the BCM 4.0  
Administration Guide.  
Note: Perform a backup only on similar software versions.  
Page 196, Controlling and monitoring mirroring operations  
This section should be replaced with the following information:  
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Chapter 2 Documentation updates for BCM 4.0 19  
You can monitor and control disk mirroring through a control screen in Element Manager.  
Under Administration > System Status > Disk mirroring, you can access a screen that allows  
you to control the mirroring operation from your desktop, as well as display the status of the hard  
disks. Refer to Table 1 for a list of the fields and a description of their function.  
Table 1 Disk mirroring settings  
Tab  
Field  
Functions  
Description  
Settings  
Version  
Read-only field  
Primary Master  
Shows the current version of mirroring firmware.  
Operation Mode  
Mirror mode is disabled. The Primary disk is the  
operating disk.  
Mirror Master  
Mirror mode is disabled. The Mirrored disk is now  
the operating disk.  
Mirror Mode  
Auto  
The system is in Mirror mode.  
Ultra UDMA  
The interface speed to the hard disk is set  
automatically. This is the default.  
Mode  
The interface speed to the hard disk is set to a  
specific timing.  
Note: Changing the speed from auto could  
significantly affect system performance.  
Beep Timing  
Disable  
The failure tone is disabled.  
Continuous  
The audible tone will beep continuously if a failure  
occurs.  
XX seconds/minutes  
The audible tone will beep for the period chosen if  
a failure occurs.  
Default: BEEP_30Seconds.  
Status  
DuplWin Dll version  
<current version number>  
N/A  
Shows the version or N/A if no version is found.  
Primary Master Status Good, Bad, or N/A  
Indicates the current status of the primary hard  
disk.  
Mirror Master Status  
Initialization Status  
Good, Bad, or N/A  
Indicates the current status of the secondary hard  
disk.  
Started, Finished, Failed,  
Shutdown, or N/A  
Indicates current status of the initialization  
process.  
Configuration menu item  
Set Buzzer ON  
If turned on, you can control the module buzzer  
remotely.  
Set Buzzer OFF  
If turned off, the module buzzer can only be  
controlled from the front of the controller.  
Report menu item  
Status Screen  
Launches a new browser window that displays  
mirroring summary. The summary shows which  
hard disks are installed, where they are placed,  
and which is the active hard disk.  
Drive Status  
Refresh  
Displays a status bar to indicate process of  
mirroring.  
View  
Use this to update the status screen.  
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20 Chapter 2 Documentation updates for BCM 4.0  
Page 229, Determining the status of a telephone  
The procedure, “To find out the status of a set,” should be modified as follows.  
To find out the status of a set  
1
2
3
4
5
6
Open Element Manager and connect to your BCM system.  
From the Configuration tab, click the Telephony folder to expand it.  
From the Telephony folder, select Sets.  
From the Sets subfolder, select Active Sets.  
In the Active Sets panel, select the desired telephone.  
Use the various tabs and the Details panel to view the status of the telephone.  
Page 230, Moving telephones  
The sentence, “You can move a Business Communications Manager digital telephone to a new  
location within the system without losing its programmed settings if the telephone has been  
enabled with Set relocation in system programming under Feature programming,”  
should be, “You can move a BCM digital telephone to a new location within the system without  
losing its programmed settings if the system has been enabled with Set relocation (Configuration  
> Telephony > Global Settings > Feature Settings).”  
Page 233, Appendix A, Defining region-based defaults  
This appendix should be removed and replaced with the chapter, “Market profile attributes” on  
Page 254, Set DNs and port numbers  
In Table 64 on page 254, the references to PDD should be deleted.  
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21  
Appendix A  
Getting started  
About this guide  
The BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum describes how to  
install, configure, and maintain the BCM200 and BCM400 hardware running Business  
Communications Manager (BCM) 4.0 software.  
The concepts, operations, and tasks described in this guide relate to the hardware of the BCM  
system. This guide provides task-based information on how to install the hardware components  
and perform basic configuration tasks.  
Use Element Manager, Startup Profile, and Telset Administration to configure various BCM  
parameters.  
In brief, the information in this guide explains:  
Installing hardware components  
Starting and initializing the system hardware  
Replacing components  
Testing the system  
Audience  
The BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum is directed to  
installers responsible for installing, configuring, and maintaining BCM 4.0 systems.  
To use this guide, you must:  
be an authorized BCM 4.0 installer or administrator within your organization  
know basic Nortel BCM terminology  
be knowledgeable about telephony and IP networking technology  
Acronyms  
The following is a list of acronyms used in this guide.  
Table 1 Acronyms (Sheet 1 of 3)  
Acronym  
Description  
ACU  
AIS  
Audio conference unit  
Alarm indication system  
American Power Conversion  
APC  
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22 Appendix A Getting started  
Table 1 Acronyms (Sheet 2 of 3)  
Acronym  
Description  
ASM  
ATA  
Analog station module (analog station media bay module)  
Analog terminal adapter  
BCM  
BRIM  
CAP  
CFA  
Business Communications Manager  
Basic rate interface module (basic rate interface media bay module)  
Central answering position  
Carrier failure alarm  
CLID  
CO  
Calling line identification  
Central office  
CSU  
CTM  
DDIM  
DECT  
DIMM  
DMC  
DSM  
DSP  
DSU  
DTE  
DTM  
FEM  
FRU  
GASM  
GATM  
KEM  
KIM  
Channel service unit  
Caller ID trunk module (caller ID trunk media bay module)  
Digital drop and insert MUX  
Digital enhanced cordless telecommunications  
Dual in-line memory module  
Digital mobility controller  
Digital station module (digital station media bay module)  
Digital signal processor  
Data service unit  
Data terminal equipment  
Digital trunk module (digital trunk media bay module)  
Fiber expansion module  
Field replaceable unit  
Global analog station module (global analog station media bay module)  
Global analog trunk module (global analog trunk media bay module)  
Key expansion module  
Key indicator module  
KRS  
LAN  
Keycode retrieval system (Nortel keycode retrieval system)  
Local area network  
LIU  
Line isolation unit  
MBM  
MSC  
MWI  
NIC  
Media bay module  
Media services card  
Message waiting indication  
Network interface card  
ONS  
OSI  
on-premise station  
Open switch interval  
PCI  
Peripheral component interface  
Processor expansion card  
PEC  
PSTN  
Public switched telephone network  
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Table 1 Acronyms (Sheet 3 of 3)  
Acronym  
Description  
PSU  
QoS  
RAI  
Power supply unit  
Quality of service  
Remote alarm indication  
Redundant array of independent disks  
Ringer equivalence number  
Redundant feature option  
Redundant power supply  
Station auxiliary power supply  
Safety extra low voltage  
System status display  
RAID  
REN  
RFO  
RPS  
SAPS  
SELV  
SSD  
UPS  
USB  
VMWI  
VoIP  
WAN  
Uninterruptable power supply  
Universal serial bus  
Visual message waiting indicator  
Voice over Internet protocol  
Wide area network  
Symbols and conventions used in this guide  
These symbols are used to highlight critical information for the BCM system.  
Caution: Alerts you to conditions where you can damage the equipment.  
Danger: Alerts you to conditions where you can get an electrical shock.  
Warning: Alerts you to conditions where you can cause the system to fail or work  
improperly.  
Note: Alerts you to important information.  
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24 Appendix A Getting started  
Tip: Alerts you to additional information that can help you perform a task.  
Security Note: Indicates a point of system security where a default should be  
changed, or where the administrator needs to make a decision about the level of  
security required for the system.  
!
Warning: Alerts you to ground yourself with an antistatic grounding strap  
before performing the maintenance procedure.  
Warning: Alerts you to remove the BCM main unit and expansion unit power  
cords from the AC outlet before performing any maintenance procedure.  
These conventions and symbols are used to represent the Business Series Terminal display and  
dialpad.  
Convention  
Example  
Used for  
Word in a special font (shown in  
the top line of the display)  
Command line prompts on display telephones.  
Pswd:  
Underlined word in capital letters  
(shown in the bottom line of a  
two-line display telephone)  
Display option. Available on two-line display  
telephones. Press the button directly below the  
option on the display to proceed.  
PLAY  
Dialpad buttons  
Buttons you press on the dialpad to select a  
particular option.  
£
These text conventions are used in this guide to indicate the information described:  
Convention  
Description  
bold Courier  
text  
Indicates command names and options and text that you must enter.  
Example: Use the infocommand.  
Example: Enter show ip{alerts|routes}.  
italic text  
Indicates book titles.  
plain Courier  
text  
Indicates command syntax and system output (for example, prompts  
and system messages).  
Example: Set Trap Monitor Filters  
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Appendix A Getting started 25  
Convention  
Description  
FEATURE  
HOLD  
RELEASE  
Indicates that you press the button with the coordinating icon on  
whichever set you are using.  
Related publications  
This section provides a list of additional documents referred to in this guide. There are two types  
Technical Documents  
System Installation  
Upgrade Guide (N0060597)  
BCM 4.0 Installation Checklist and Quick Start Guide (N0060602)  
BCM1000 BCM 3.7 Installation and Maintenance Guide (N0008587 01)  
BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum (N0060603)  
Keycode Installation Guide (N0060625)  
System Programming  
BCM 4.0 Administration Guide (N0060598)  
BCM 4.0 Device Configuration Guide (N0060600)  
BCM 4.0 Networking Configuration Guide (N0060606)  
BCM 4.0 Telset Administration Guide (N0060610)  
Telephones and Peripherals  
BCM 4.0 Telephony Device Installation Guide (N0060609)  
Digital Mobility  
DECT Deployment and Demonstration Tool  
Digital Mobility System Installation and Configuration Guide (N0000623)  
T7406 Cordless Handset Installation Guide (P0606142)  
IP Telephony  
WLAN IP Telephony Installation and Configuration Guide (N0060634)  
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26 Appendix A Getting started  
Call Pilot  
CallPilot Manager Set Up and Operation Guide (N0027247)  
CallPilot Telephone Administration Guide (N0060618)  
User Guides  
There are no references to specific user guides.  
How to get help  
This section explains how to get help for Nortel products and services.  
Getting Help from the Nortel Web site  
The best way to get technical support for Nortel products is from the Nortel Technical Support  
Web site:  
This site provides quick access to software, documentation, bulletins, and tools to address issues  
with Nortel products. More specifically, the site enables you to:  
download software, documentation, and product bulletins  
search the Technical Support Web site and the Nortel Knowledge Base for answers to  
technical issues  
sign up for automatic notification of new software and documentation for Nortel equipment  
open and manage technical support cases  
Getting Help over the phone from a Nortel Solutions Center  
If you don’t find the information you require on the Nortel Technical Support Web site, and have a  
Nortel support contract, you can also get help over the phone from a Nortel Solutions Center.  
In North America, call 1-800-4NORTEL (1-800-466-7835).  
Outside North America, go to the following Web site to obtain the phone number for your region:  
Getting Help from a specialist by using an Express Routing Code  
To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC)  
to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for  
your product or service, go to:  
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Appendix A Getting started 27  
Getting Help through a Nortel distributor or reseller  
If you purchased a service contract for your Nortel product from a distributor or authorized  
reseller, contact the technical support staff for that distributor or reseller.  
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Appendix B Initializing the system 29  
Appendix B  
Initializing the system  
After you start the BCM system, you are ready to set the initial configuration parameters.  
The initial configuration defines your BCM system to the network. It also gives the system a  
unique identity and initial parameters. From that point, you can continue with the specific  
configurations for your system, which are described in the BCM 4.0 Administration Guide and the  
other user guides for each optional application you choose to add to your system.  
Data parameter requirements  
Obtain the following parameter values from an Internet service provider (ISP) or corporate  
network administrator.  
initial IP address and netmask for each network interface  
primary (and optional secondary) DNS servers  
default next-hop router  
fractional T1 channel numbers (if you are using fractional TI)  
system name  
WAN link protocol  
frame relay DLCI/CIR (if applicable)  
V.90 or V.92 modem settings (North America only)  
Using the default BCM system IP address  
All BCM systems are shipped with this default address:  
IP address: 10.10.10.1  
Subnet: 255.255.255.0  
If you can use the default IP address, you can connect the BCM system to the LAN. This enables  
you to configure the BCM system, through Element Manager, from any PC connected to the LAN.  
You can also connect to the BCM system using an Ethernet crossover cable (see “Using the  
Warning: Before using the default address on your network, check with your system  
administrator. If this address conflicts with the LAN settings, you can cause network  
damage if you connect to the network without changing the IP address.  
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30 Appendix B Initializing the system  
If you must change the IP address (due to a conflict with your network), connect to the BCM  
system using an Ethernet crossover cable (see “Using the Ethernet crossover cable” on page 30),  
through the serial port (see “Connecting through the serial port” on page 31), or change the IP  
address using Telset Administration.  
Using the Ethernet crossover cable  
You use an Ethernet crossover cable connected to a computer with a network card to connect your  
computer to the LAN card in the BCM main unit. With this connection, you can use Element  
Manager to configure the BCM system when you are unable to immediately connect your system  
to the LAN card or your system does not have a network connection.  
You use this type of connection in these situations:  
The computer you are using does not have access to the BCM system through the network.  
The BCM system is not connected to a LAN or WAN.  
You have to change the IP address and netmask for the BCM system before you connect it to  
the network.  
Setting the crossover connections  
To connect to the BCM system using an Ethernet crossover cable, you need a computer equipped  
with a 10/100 Base T network interface card and TCP/IP protocol. Figure 1 shows the connections  
required.  
Figure 1 Ethernet crossover cable  
3TD+  
6TD-  
1RD+  
2RD-  
3TD+  
6TD-  
1RD+  
2RD-  
Connecting through Ethernet crossover cable  
Use the following two procedures to connect the Ethernet crossover cable and configure your  
computer to connect to the BCM system.  
To connect the Ethernet crossover cable  
1
2
3
Shut down the computer.  
Attach one end of the Ethernet crossover cable to the LAN card on the BCM main unit.  
Connect the other end of the cable to the network interface card on your computer.  
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Appendix B Initializing the system 31  
4
Start the computer.  
To configure your computer  
Note: The steps below may differ slightly depending on the operating system of your  
computer. The task in this section is to specify the IP address and subnet mask for the  
computer.  
1
2
3
4
5
6
From the Start menu, choose Settings then choose Control Panel.  
Double-click the Network icon.  
Select your TCP/IP adapter, and then click the Properties button.  
Click the IP Address tab.  
Click the Specify an IP address option.  
In the IP Address field, enter the IP address of the BCM system (if using the default IP  
address, enter 10.10.10.2).  
7
In the Subnet Mask field, enter the subnet mask of the BCM system (if using the default, enter  
255.255.255.0).  
8
9
Click OK.  
Click OK.  
Your computer is now configured to connect to the BCM system.  
Connecting through the serial port  
You can also connect to the BCM system through the serial port using a null modem cable. You  
can then change the IP address of the BCM system and perform other basic configuration tasks.  
You can use Element Manager to perform more detailed configuration of your system.  
You must use a null modem cable connection to the BCM main unit if the default IP address is not  
compatible with your LAN or WAN network.  
Required equipment:  
null modem cable  
VT100-compatible terminal or a computer that has a terminal program such as Hyperterminal  
Warning: Your terminal must be VT100-compatible and must support the VT100  
National Character set. If the terminal does not support the National Character set, the text  
displays incorrectly.  
You can enable or disable the serial port through Element Manager. This functionality is helpful  
for diagnostics and to make the system more secure. By default the serial port is enabled.  
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32 Appendix B Initializing the system  
Null modem cable setup  
Table 3 and Figure 2 show the correct wiring for the BCM serial port of the null modem cable.  
Table 3 Serial port pinout  
Pin  
Signal  
Pin  
Signal  
1
2
3
4
5
Data Carrier Detect (DCD)  
* Serial data in (RX)  
* Serial data out (TX)  
Data Terminal Ready (DTR)  
* Ground  
6
7
8
9
Data Set Ready (DSR)  
Request to Send (RTS)  
Clear to Send (CTS)  
Ring Indicator (RI)  
* required connections  
Figure 2 Serial pinout  
1
2
3
4
5
6
7
8
9
Transmission parameters:  
9600 bits per second  
8 data bits  
no parity  
1 stop bit  
hardware flow control  
Note: For instructions about how to set the transmission parameters, refer to the terminal  
or terminal emulation program documentation. The BCM system supports carriage return.  
To display the configuration menus  
1
Attach the null modem cable to the serial port on the BCM main unit.  
Note: The location of the transmit (TX) and receive (RX) pins on your terminal can vary.  
Refer to your terminal or computer documentation to confirm pin locations.  
2
3
4
Attach the other end of the null modem cable to the serial port on the terminal or computer.  
Ensure that the BCM main unit and your terminal or computer are turned on.  
Access the BCM main unit using one of the following methods:  
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Appendix B Initializing the system 33  
a
b
If using a terminal emulation program (Hyperterminal), attach a configuration computer to  
the BCM main unit serial port (recommended method).  
If you are accessing the BCM main unit through your local area network through SSH  
(secure socket shell), use the default IP address 10.10.10.1.  
5
When prompted for a User ID, type:  
nnadmin  
6
7
When prompted for a Domain, press <ENTER>.  
When prompted for a Password, type:  
PlsChgMe!  
8
The Configuration main menu screen appears. Refer to Figure 3.  
Figure 3 Configuration main menu screen  
Note: If the Initialization Menu screen appears instead of the Main Menu shown above,  
your BCM system is not initialized correctly.  
9
Enter the number of the parameter you want to configure.  
Warning: Changing this information on an existing system completely erases the  
telephony programming and disables the telephony system. It also reboots the BCM  
system.  
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34 Appendix B Initializing the system  
Software keycode  
You require a keycode to enable software features on the BCM system. You receive only one  
keycode whether you purchase one feature or a bundle of features.  
To generate a keycode, you require an authorization code for each feature you purchase.  
For example, if you have one feature, you receive one authorization code and you will generate  
one keycode. If you purchase four features, you receive four authorization codes, however, you  
will still generate only one keycode.  
To generate a keycode through the Nortel Keycode Retrieval System (KRS), you require:  
Username and password for the KRS (http://www.nortel.com/servsup/krs)  
BCM 4.0 feature authorization code for each feature  
BCM 4.0 system ID  
You can apply a keycode file using:  
Telset Administration (see “To enter the keycodes” on page 40)  
Element Manager (see “To enter a keycode” on page 47)  
For more information on keycodes, refer to the Keycode Installation Guide.  
Regenerating a keycode after system replacement  
If you replace your media services card (MSC), you must regenerate your keycode file to reflect  
the new system identification. Apply the keycode file after you perform your system data restore.  
For more information, refer to the Keycode Installation Guide.  
Next step  
After connecting to the BCM system, proceed to “Configuring the BCM system” on page 35.  
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Appendix C Configuring the BCM system 35  
Appendix C  
Configuring the BCM system  
This section provides information on configuring the basic BCM parameters. You can configure  
more advanced parameters using Element Manager or Telset Administration after the BCM  
system is operational.  
Figure 4 shows an overview of configuring the basic BCM parameters.  
Figure 4 Overview of configuring the basic BCM parameters  
For simplicity, the task of configuring the basic BCM parameters is divided into two parts:  
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36 Appendix C Configuring the BCM system  
Initial parameters overview  
The initial parameters are the required parameters that can be configured using Telset  
Administration or Element Manager. See Table 4 for a list of the initial parameters.  
Table 4 Initial parameters  
Parameters  
Keycode  
Telset Administration  
Element Manager  
Feature 9*8 > Feature codes  
Configuration > System >  
Keycodes  
IP address:  
Feature 9*8 > IP Address  
Configuration > Resources >  
Network Interface  
Obtain dynamically  
IP address  
IP subnet mask  
Modem:  
Feature 9*8 > Modem  
Feature **PROFILE  
Feature **STARTUP  
Configuration > Resources >  
Network Interface  
Enable/disable modem  
System:  
Administration > Utilities > Reset  
> Cold Reset Telephony Services  
Region  
Telephony startup:  
Administration > Utilities > Reset  
> Cold Reset Telephony Services  
Template  
Start DN  
Voice mail:  
Feature 983  
Configuration > Applications >  
Voice Messaging/Contact Center  
Attendant DN  
UI style  
Language  
From Line  
To Line  
Number of rings  
User account:  
Feature 9*8 > User Accounts  
Configuration > Administrator  
Access > Accounts and Privileges  
> View by Accounts tab  
Telset user ID (numeric)  
Telset password (numeric)  
N0060603  
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Appendix C Configuring the BCM system 37  
Startup parameters overview  
The startup parameters are the remaining required parameters that cannot be configured using  
Telset Administration. These parameters must be configured using Element Manager. See Table 5  
for a list of the startup parameters.  
Table 5 Startup parameters  
Parameters  
System:  
Telset Administration  
Element Manager  
N/A  
Configuration > System >  
Identification  
System name  
(ID set automatically)  
System:  
N/A  
N/A  
Configuration > System >  
Keycodes  
System ID  
(View ID - it is set automatically  
and cannot be changed)  
Time:  
Configuration > System > Date  
and Time  
Date and Time source  
NTP server address  
Date and time  
Time zone  
DHCP server:  
N/A  
N/A  
Configuration > Data Services >  
DHCP Server > Subnets tab  
Enable/disable server  
IP domain name  
Primary DNS  
Secondary DNS  
Default gateway  
IP Phones:  
Configuration > Resources >  
Telephony Resources  
Enable registration  
Enable global pwd  
Global pwd  
Auto-assign DNs  
Advertisement logo  
SNMP Agent:  
N/A  
N/A  
Configuration > Administrator  
Access > SNMP > General tab  
Enable/disable SNMP agent  
Minimum security  
SNMP version support  
SNMP community:  
Configuration > Administrator  
Access > SNMP > Community  
strings tab  
Community string  
Type of access  
SNMP manager:  
Manager IP address  
User account:  
N/A  
N/A  
Configuration > Administrator  
Access > SNMP > General tab  
Configuration > Administrator  
Access > View by Accounts tab  
User ID  
Group  
Description  
Callback number  
BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum  
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38 Appendix C Configuring the BCM system  
N0060603  
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