Nortel Networks Network Card P0908546 User Manual
Enterprise Edge ATA 2  
User Guide  
1-800-4 NORTEL  
www.nortelnetworks.com  
© 1999 Nortel Networks  
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Contents  
About Enterprise Edge ATA 2 5  
What does Enterprise Edge ATA 2 do? 5  
Feature List 6  
Alternate Line 6  
Call Forward 6  
Call Park 6  
Call Park Retrieve 6  
Callback for Call Park 6  
Call Pick-up (Directed) 6  
Call Pick-up (Group) 6  
Call Queuing 7  
Camp-on 7  
Conference Call 7  
Conference Hold 7  
Conference Consultation (Split Conference) 8  
Disconnecting One Party 8  
Hold Call (Exclusive) 8  
Hold Call (Public) 8  
Hotline 8  
Last Number Redial 9  
Line Pool Selection 9  
Enterprise Edge Voice Messaging 9  
Page (General) 9  
Page (Intercom) 9  
Page (External) 9  
Page (Intercom/External) 9  
Priority Call 10  
Privacy Control 10  
Restriction Override 10  
Ring Again 10  
Reply To a Ring Again Signal 10  
Saved Number Redial 11  
Send Message 11  
Service Mode 11  
System Speed Dial 11  
Tones 11  
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4 Contents  
Transfer 12  
Blind Transfer 12  
Transfer using announce 12  
Transfer using Conference 12  
To Transfer an external call to a co-worker with a line appearance using  
Hold 12  
Trunk Answer from any Telephone 13  
Voice Call 13  
Data Communication 15  
Set Tones to OFF 15  
Auto-answer Modems and Answering Machines 15  
Modem and FAX Transmission Compatibility 15  
Troubleshooting for Data Applications 17  
Enterprise Edge ATA 2 User Guide  
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About Enterprise Edge ATA 2  
What does Enterprise Edge ATA 2 do?  
Enterprise Edge Analog Terminal Adapter 2 (Enterprise Edge ATA 2) connects a  
digital two-line display telephone port to a standard analog voice device, such as a  
single-line telephone or a data communication device, such as a modem or facsimile  
machine. Enterprise Edge ATA 2 provides on or off-premise service.  
This guide describes:  
•
•
•
Enterprise Edge ATA 2 features used with the Enterprise Edge server  
Data Communication information  
Troubleshooting  
All of the features available from Enterprise Edge ATA 2 are accessed by pressing  
˚• on your telephone and pressing a feature or access code. The feature  
list shows ˚• and the feature code. Where applicable, steps are included  
to help use each feature. If your telephone does not have a ˚ button, you  
must use the hook switch (located under the handset). The hook switch must be  
pressed for approximately one half of one second.  
If your telephone does not have a • or £ button, you must use dialpad numbers.  
To indicate a • press ⁄. To indicate a £ press ‹.  
For more information about feature operations, accessing feature operations or  
feature codes, see your System Administrator.  
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6 About Enterprise Edge ATA 2  
Enterprise Edge ATA 2 User Guide  
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Feature List  
Alternate Line  
˚¤  
Allows you to switch between your two intercom lines. When a line is in use, you  
hear an error tone informing you that the line is already in use.  
Call Forward  
˚•›  
Directs your calls to another telephone connected to your Enterprise Edge system.  
Press the feature code followed by the extension number of the telephone to receive  
the forwarded calls.  
To cancel Call Forward, press ˚£›.  
Call Park  
˚•‡›  
Parks the call on hold and allows it to be retrieved from any other telephone within  
the system. When the call park is successful, you hear a confirmation tone and the  
call is parked on the highest numbered park code in the system. If call park is  
unsuccessful, you hear an error tone and remain connected with the call.  
Note: Tones must be ON. For a list of park codes, see your System Administrator.  
Call Park Retrieve  
A parked call can be retrieved from any Enterprise Edge telephone by lifting the  
handset and pressing the Call Park code.  
Callback for Call Park  
Alerts you to the external call you parked and that has remained unanswered for a  
set period of time. If your telephone is not in use, callback causes your telephone to  
ring. If your telephone is in use, you hear the callback tone over the handset.  
Call Pick-up (Directed)  
˚•‡fl <plus the ringing number>  
Allows you to answer a ringing telephone within your Enterprise Edge system.  
Call Pick-up (Group)  
˚•‡fi  
Allows you to answer any ringing telephone within your Enterprise Edge pick-up  
group.  
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8 Feature List  
Call Queuing  
˚•°‚⁄  
Allows you to answer the first incoming external call to your telephone, while you  
are on a call. All other incoming callers hear a busy signal unless there is another  
telephone programmed to ring on the same line.  
Camp-on  
˚•°¤ <plus the extension number>  
Allows you to reroute an external call or a call from a Centrex system telephone to  
another Enterprise Edge system telephone.  
Conference Call  
˚•‹  
Allows you to establish a three-way conference between yourself, one external call  
and one intercom call, or two intercom calls. Line pool access allows you to  
establish a conference between yourself and two external calls.  
To establish a conference call:  
1. Make or answer the first call.  
2. Press ˚¤. This automatically places the first call on hold.  
3. Make or answer the second call.  
4. Press ˚•‹ to complete the conference.  
Note: If the second call is busy, replace the handset and press ˚¤  
to return to the first call.  
Conference Hold  
Allows you to put the two conferenced parties on hold. The held callers are still  
conferenced.  
To put the conference on hold:  
1. Press ˚¤ to put the two conferenced parties on hold.  
2. Press ˚¤ to restore the three-way call.  
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Feature List 9  
Conference Consultation (Split Conference)  
Allows you to put one party on hold and consult with the other party.  
To consult:  
1. Press ˚£‹ to split the conference.  
2. Press ˚¤ to alternate between calls.  
3. Press ˚•‹ to restore the three-way call.  
Disconnecting One Party  
Allows you to disconnect one party in a three-way conference call.  
To disconnect one call:  
1. Press ˚£‹ to put one caller on hold. You are connected with the  
other call.  
2. Replace the handset.  
3. Lift the handset and press ˚¤. You are connected with the caller  
on hold.  
Hold Call (Exclusive)  
˚•‡·  
Allows you to place an active call on hold and prevents it from being picked up from  
other telephones. When Tones is ON, a held call reminder tone is heard.  
Hold Call (Public)  
˚¤  
Allows you to place an active call on hold and allows it to be picked up from other  
telephones. When Tones is ON, a held call reminder tone is heard.  
To retrieve a call on hold:  
1. Press ˚¤.  
Hotline  
Allows you to automatically call a programmed internal or external telephone  
number. To use the Hotline feature, lift the handset of the designated hotline  
telephone.  
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1 0 Feature List  
Last Number Redial  
˚•fi  
Automatically dials the last external telephone number you dialed.  
Line Pool Selection  
Allows several telephones to access a group of exchange lines. To access line pool  
selection, enter the line pool code or during the intercom dial tone press:  
˚•› <plus the line pool code>.  
Enterprise Edge Voice Messaging  
Press the Enterprise Edge Voice Messaging extension, or ˚•·°⁄  
<and follow the voice prompts>. Allows you to access your mailbox.  
˚•·°‚ <and follow the voice prompts>.  
Allows you to leave a message.  
Note: You cannot use a single line telephone attached to Enterprise Edge ATA 2  
for Enterprise Edge Voice Messaging configuration tasks. For more  
information about accessing Enterprise Edge Voice Messaging features, see  
the Enterprise Edge Voice Messaging Reference Guide.  
Page (General)  
˚•fl‚ <plus code 1-3> <plus zone code 0-6>  
Allows you to make an announcement to all Enterprise Edge telephones  
programmed to receive a page, as well as any other connected paging equipment.  
You must press a paging zone. For a list of page zones, see your System  
Administrator.  
Page (Intercom)  
˚•fl⁄ <plus zone code>  
Page (External)  
˚•fl¤  
Page (Intercom/ External)  
˚•‹ <plus zone code>  
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Feature List 1 1  
Priority Call  
˚•·  
Allows you to interrupt an internal call in progress on a digital telephone, or make  
a voice call to a digital telephone on Voice Call Deny or Do Not Disturb. The  
session in progress is automatically put on hold.  
Note: Priority Call must be enabled in Enterprise Edge System Administration.  
Privacy Control  
˚•°‹  
Prevents another telephone that shares your line from joining your current call or  
permits another telephone that shares your line to join in.  
Restriction Override  
˚•fl° <plus an override password> <plus the restricted number>  
Allows you to override restrictions imposed on your telephone.  
Ring Again  
˚•¤  
Allows you to queue a call to another Enterprise Edge or Centrex telephone that is  
busy or is not answered or to a busy line in the Line Pool. You can use ring again  
only on calls placed on an intercom line. When the telephone is available, you are  
alerted with one short ring from your telephone.  
To cancel ring again, press ˚£¤.  
Reply To a Ring Again Signal  
To connect with a ring again request when you are on a call (or your telephone is  
off-hook):  
1. Press ˚¤. This automatically places your call on hold.  
2. To return to the caller on hold, press ˚¤.  
To connect with a ring again request when your telephone is on-hook:  
1. Lift the handset. The ring again number is automatically redialed.  
Note: If you do not respond to a ring again signal within 30 seconds, ring  
again is canceled.  
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1 2 Feature List  
Saved Number Redial  
˚•fl‡  
Allows you to save an external number while you are on a call or while the called  
telephone is ringing. To automatically redial the saved number:  
1. Press ˚•‡.  
Send Message  
˚•⁄  
Allows you to leave a message on a co-worker’s telephone.  
To cancel send message, press ˚£⁄.  
Service Mode  
In service mode the Enterprise Edge ATA 2 telephone can be assigned as the control  
telephone for one or more lines, or as the night zero telephone. Service mode is  
assigned during Enterprise Edge System Administration.  
System Speed Dial  
˚•‚ <plus the speed dial code>  
Allows you to use a speed dial code to quickly dial preprogrammed telephone  
numbers. System speed dial codes are established by the System Administrator.  
Note: You cannot program personal speed dial numbers from your telephone.  
Tones  
˚•°‚·  
Call progress tones are audio signals heard through the handset or telephone ringer.  
Tones signal you about the progress of certain features.  
To cancel tones, press ˚£°‚·.  
Note: Tones must be OFF when Enterprise Edge ATA 2 is used with a data  
communication device such as a FAX or modem.  
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Feature List 1 3  
Transfer  
Allows you to transfer a call. To transfer a call you must have an available intercom  
line.  
Blind Transfer  
1. Press ˚•‡‚.  
2. Press the transfer destination number.  
3. Replace the handset.  
Transfer using announce  
1. Press ˚•‡‚ (intercom dial tone is heard).  
2. Press the transfer destination number.  
3. Announce the call to the receiving party (optional).  
4. Replace the handset.  
Transfer using Conference  
1. Press ˚¤.  
2. Make the second call.  
3. ˚•‹.  
4. Replace the handset.  
To Transfer an external call to a co-worker with a line appearance using Hold  
1. Put the caller on hold and select your alternate line.  
2. Call your co-worker. Tell your co-worker the flashing line appearance is a call  
for them.  
3. Replace the handset.  
Note: Your co-worker must have an Enterprise Edge telephone with line  
appearance.  
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1 4 Feature List  
Trunk Answer from any Telephone  
˚•°‚‚  
Allows you to pick up a ringing external call on a line that has been placed into any  
service mode.  
Voice Call  
˚•flfl <plus the intercom number>  
Allows you to make a voice announcement or begin a conversation through the  
speaker of a digital telephone without making the other telephone ring.  
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Data Communication  
This section supplies additional information for using Enterprise Edge Analog  
Terminal Adapter 2 with data communication devices.  
Set Tones to OFF  
Enterprise Edge ATA 2 must have tones OFF so tones do not interfere with data  
transmissions.  
The following progress tones are not heard when Enterprise Edge ATA 2 is in the  
tones OFF mode:  
•
•
•
Held Line Reminder  
Call Waiting  
Ring Again  
To turn tones OFF:  
Lift the handset and press ˚£°‚·.  
Auto-answer Modems and Answering Machines  
Enterprise Edge ATA 2 can be programmed to ring directly on one external line. It  
can also be designated as the Night Set to answer calls after hours. To assign an  
external line to ring at the digital telephone, contact your Installer or System  
Administrator.  
Modem and FAX Transmission Compatibility  
Enterprise Edge ATA 2 is compatible with all commercial FAX and modem  
protocols. When connected to Enterprise Edge ATA 2, the Enterprise Edge server  
supports data transmission rates up to and including 28.8 kbit/s.  
Note: The maximum data transmission rate is subject to the quality of the end-to-  
end channel and cannot be guaranteed.  
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1 6 Data Communication  
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Troubleshooting for Data Applications  
If you are having trouble, check the following before calling a repair person:  
1. Make sure the data parameters (parity, baud) are set correctly.  
2. Make sure Enterprise Edge Analog Terminal Adapter 2 is in the tones OFF  
mode.  
3. Make sure you are dialing out on the proper line. The proper line is either an  
intercom or external line. See Alternate Line on page 6 of the Feature List. To  
change your prime line, see your System Administrator.  
4. Substitute a single line telephone for your data communication device. If you  
receive a dial tone on the single line telephone, the problem can be with the  
data communication device.  
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1 8 Troubleshooting for Data Applications  
Enterprise Edge ATA 2 User Guide  
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