Nortel Networks Answering Machine Voice Messaging User Manual

Enterprise Edge 2.0 Voice Messaging

Quick Reference Guide

www.nortelnetworks.com

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Enterprise Edge 2.0 Voice Messaging Quick Reference

Guide

Initializing your Mailbox

You can begin to use Enterprise Edge Voice Messaging as soon as you initialize your

mailbox.

To open and initialize your mailbox, follow these steps:

1. Press ƒ·°⁄ to open your mailbox.

2. Press ‚‚‚‚ (the default password) and press OK or £.

3. Choose a password from four to eight digits long that does not start with zero.

Enter your new mailbox password and press OK or £.

4. Enter your new mailbox password again and press OK or £.

5. At the tone, record your name in the Company Directory.

6. Press ® to end this session.

Personal Mailbox greetings

You can record Primary, Alternate or optional Personalized greetings. Your Primary

Mailbox greeting is for everyday use. Your Alternate Mailbox greeting is for times

when you are away from the office. If your company subscribes to Caller ID, you can

record Personalized Mailbox greetings. For Personalized Mailbox greetings, you

program Enterprise Edge Voice Messaging to identify a specific incoming telephone

number. Your Personalized Mailbox greeting plays to callers from that number.

Enterprise Edge Voice Messaging feature code

Use feature codes to access the different Enterprise Edge Voice Messaging operations.

Operation

Default feature code

Description

Leave a Message

Leaves a message in a mailbox

initialized with Enterprise Edge Voice

Messaging.

ƒ·°‚

Open Mailbox

Opens your mailbox.

ƒ·°⁄

Forward to Voice Messaging

Forwards your telephone to Enterprise

Edge Voice Messaging.

ƒ·°›

Transfer

Interrupt

Transfers a call to a mailbox.

ƒ·°ﬂ

Interrupts a caller listening to your

Personal Mailbox greeting or leaving

a message.

ƒ·°‡

Call Record

Records a telephone call from your

Enterprise Edge telephone. The

resulting message is left in your

mailbox.

ƒ·°·

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4 Enterprise Edge 2.0 Voice Messaging Quick Reference Guide

Setting up the Interrupt feature

Before you can use the Interrupt feature you must program a memory button with an

indicator for the feature. While a caller is listening to your mailbox greeting or leaving

a message, the Interrupt memory button indicator blinks quickly. Press the Interrupt

memory button to retrieve the call.

To program a memory button for the Interrupt feature:

1. Do not lift your handset. Press ƒ•‹.

2. The display shows Program Features.

3. Press a memory button with an LCD indicator.

4. Press ƒ·°‡.

The display shows that the button is programmed.

Forwarding your calls to Enterprise Edge Voice Messaging

To forward your calls to Enterprise Edge Voice Messaging, press ƒ·°›.

Setting up Call Forward Remotely

1. Call the Automated Attendant or your telephone from any tone dial telephone.

2. While the greeting plays press ••, or in the UK press °°.

3. Enter your Mailbox number and password and press £.

4. Press °, press ¤ and then press ‹.

5. Press ⁄ to enable or disable Call Forward.

6. Press ⁄ to enable or disable Call Display.

7. Replace the handset to end the session.

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Enterprise Edge 2.0 Voice Messaging Quick Reference Guide 5

Retrieving erased messages

You can retrieve an erased message if you are still in an Enterprise Edge Voice

Messaging session. An erased message remains in your mailbox until you end your

current Enterprise Edge Voice Messaging session.

After you erase a new or saved message, the number of new or saved messages shown

on the display decreases by one. If the display shows 0 new 0 saved, you can play and

retrieve your erased messages. Press PLAY or ¤ to listen to your erased message.

After you play your erased message, you have the option to save it. If you end the

current session without saving the erased message, it is permanently deleted from

Enterprise Edge Voice Messaging.

Frequently used dialpad keys

After you log on to your mailbox, you can access these frequently used functions:

• to replay the Enterprise Edge Voice Messaging options, press ••.

• to see the previous display on a one line display telephone, press •.

• to interrupt most voice prompts or enter an option, press £.

• to speak to the Target Attendant or Operator, press ‚.

Enterprise Edge Voice Messaging features

For more information about all the Enterprise Edge Voice Messaging features, refer to

the Enterprise Edge 2.0 Voice Messaging Reference Guide. This guide explains in

detail:

•

Automated Attendant

Alternate extensions

•

Outbound Transfer

Personal Mailbox greetings

Replying to a message

Sending a message to a Group List

Target Attendant

Alternate language

Call Screening

Company Directory

Leaving a mailbox message

Off-premise Message Notification

Transferring calls

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6 Enterprise Edge 2.0 Voice Messaging Quick Reference Guide

Listening to your Messages

From an outside tone dial telephone, dial your

company’s telephone number, wait for Enterprise

Edge Voice Messaging to answer and then press

From your telephone, enter

(in the UK press °°)

••

ƒ·°⁄

Enter your password

Main Menu

Enter your Mailbox number and password

Main Menu

ﬂ

Listen to New

Messages

Listen to Saved

Messages

••*

Return

to Main

⁄⁄

⁄*

Skip

Backward

¤*

‹* ‹‹*

›

ﬁ

ﬂ

‡

‡‡

Replay

Pause/

Continue Forward End

Skip Skip To Previous Forward Next Message Save

Erase Reply to

Copy Message Envelope Message Message message

*Applies only while the message is playing

Changing your mailbox options

From an outside tone dial telephone, dial your

company’s telephone number, wait for Enterprise

Edge Voice Messaging to answer and then press

From your telephone, enter

(in the UK press °°)

••

ƒ·°⁄

Enter your password

Main Menu

Enter your Mailbox number and password

Main Menu

Change Mailbox

Options

•

⁄

›

ﬁ

ﬂ

Return

to Main

Company