Diverse 5100 Handset & Charger ~ 4th Edition ~ 20th May ’03 ~ 5352
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Diverse 5100 Handset & Charger ~ 4th Edition ~ 20th May ’03 ~ 5352
At a glance
Display
Option buttons
Displays the status of
your handset.
Lets you select from
the menu options shown
on the display.
Right hand side
Takes you into
the calls list.
Left hand side
To access list of internal
handsets registered to
the base.
Left hand side
Takes you into
the redial list.
Right hand side
Takes you into the
menu options.
Directory
Used to store and
dial numbers in the
directory.
Red phone
To end a call, return to
idle and turn the power
off and on.
Green phone
For making and
answering calls.
Star/Bell
Keypad
Switches the handset
ringer on and off.
Hash/Keyguard
R
Switches the keypad
guard on and off.
For use with
switchboards and certain
Network Services.
Extra Directory
Used to store
10 additional names
and numbers.
Microphone
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1
Diverse 5100 Handset & Charger ~ 4th Edition ~ 20th May ’03 ~ 5352
Please open this page for an ‘At a glance’ guide to your
BT Diverse 5200 Additional Handset and Charger.
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Diverse 5100 Handset & Charger ~ 4th Edition ~ 20th May ’03 ~ 5352
In this guide
At a glance
1
4
6
Caller Display and
other BT Calling Features
Caller Display
23
23
23
26
27
27
28
28
Menu structure
Quick guide
Calls list
Call Waiting
Call Divert
Withhold number
Ring Back
Quick guide to handset
display icons
7
8
Introduction
Voice Mail
Unpacking your Diverse 5100
Additional Handset and Charger
For your records
8
8
Handset settings
30
32
Keyguard
Safety information
9
Help
33
Setting up
10
General information
Guarantee
34
34
35
Registering and charging
the handset
10
Technical information
Using the telephone
Making and ending calls
Call timer
15
15
16
16
18
19
20
20
Index
36
Name and number directory
Extra directory
Redial
Secrecy
Paging and Internal calls
Helpline
Hints and tips boxes
If you experience any difficulties with
your Diverse 5100 Additional Handset
and Charger, please call the BT Diverse
Helpline on 08457 908 070.
In this user guide, we’ve included
helpful tips and important notes.
They are shown in boxes like this.
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Diverse 5100 Handset & Charger ~ 4th Edition ~ 20th May ’03 ~ 5352
Menu Structure
Please note that you will only see all the below menu options if you are
registered to a BT Diverse 5110 base station.
Sel Services
Withhold No.
Call Waiting
Ringback Off
Call Divert
Audio Set
Base Set
H/Set Vol
Ringer
set
set
set
Melody
Date/Time
Date Set
Clock Set
Clock Mode
24H
12H
System PIN
Base Reset
Add Features
enter
default
Dial Mode
Tone
Pulse
tbr
100 MS
120 MS
180 MS
250 MS
300 MS
600 MS
on/off
Barge In
enter
Mailbox
Set Key 1
PIN
Register hs
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Diverse 5100 Handset & Charger ~ 4th Edition ~ 20th May ’03 ~ 5352
Menu structure for directory, redial list, extra directory
Opens directory
Edit entry
Opens extra directory
New entry
Show entry
Delete
(On display)
Redial list
Edit entry
Copy to dir.
Messages
Press
to get to your Mailbox and access your voicemail and Calls list.
Calls
Delete
Copy to dir
Time
Status
Delete list
IMPORTANT
If you make a mistake, you can return to the previous menu by pressing the RED
PHONE button. If you keep pressing the RED PHONE button you will return to the
idle screen.
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Diverse 5100 Handset & Charger ~ 4th Edition ~ 20th May ’03 ~ 5352
Quick guide
Commonly used handset functions and settings
Page
no.
Hold down
Switch handset on/off
15
32
30
15
15
19
Switch keyguard on/off
Hold down
Switch handset
Hold down
ringer on/off
Make an external call
To end a call
Redial a number
Select one of last 5 numbers
To store a name and
MENU
NEW ENTRY OK
OK SAVED
OK
Enter number
16
number in the directory
Enter name
Dial from the directory
Dial from the Calls list
Handset earpiece volume
Make internal call
17
24
31
20
21
CALLS OK
MENU
INT
AUDIO SET OK H/SET VOL OK
OK SAVED
Call all or
Transfer call to handset
INT
Handset no. (e.g. 2)
MENU
BASE SET OK DATE/TIME OK DATE SET OK
OK
Set date
Set time
14
14
Enter the date
MENU
OK
BASE SET OK DATE/TIME OK
OK AM/PM OK
CLOCK SET
Enter time
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Quick guide to handset
display icons
Redial, lists up to the last 5 dialled number.
Flashes to indicate new messages (if a mailbox service is used) or missed calls.
For calling other handsets.
Opens the menu.
Shows the status of the handset battery.
Scroll through the menu.
Confirms the function displayed.
Scroll left and right when entering numbers or messages.
Deletes numbers/characters (from left to right).
Do not disturb/Ringer off.
Handset locked.
Shows the number of the handset and is displayed in top left hand corner.
eg.
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Diverse 5100 Handset & Charger ~ 4th Edition ~ 20th May ’03 ~ 5352
Introduction
Unpacking your BT Diverse
5100 Additional Handset and
Charger
For your records
Date of purchase:
Place of purchase:
If anything is missing, please contact
your place of purchase immediately.
For guarantee purposes proof of
purchase is required so please keep
your receipt.
One BT Diverse 5100
Charger
BT Accessories and
Replacement Items
One BT Diverse 5100
handset
For a full range of accessories and
replacement items for BT products
please call 0870 240 5522, or visit:
One power supply
for the charger
Two AAA rechargeable
batteries
Battery
compartment cover
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Diverse 5100 Handset & Charger ~ 4th Edition ~ 20th May ’03 ~ 5352
Safety information
General
Cleaning
Only use the power supply included
with the product. Using an
unauthorised power supply will
invalidate your guarantee and may
damage the telephone. Power supply
number is C39280-Z4-C478.
Simply clean the handset and charger
with a damp (not wet) cloth, or an
anti-static wipe. Never use household
polish as this will damage the product.
Never use a dry cloth as this may cause
a static shock.
For the handset use only nickel-metal
hydride (NiMH) AAA rechargeable
batteries. Never use other batteries or
conventional alkaline batteries. They
could lead to a short circuit or destroy
the battery casing. The batteries should
have a power rating of at least 700mAh
1.2V. Batteries and accessories are
available from withandwithoutwires.com
or call 0870 240 5522.
Environmental
Do not expose to direct sunlight.
The product may heat up when the
batteries are being recharged. This is
normal. However, we recommend that
you do not place the product on
antique/veneered wood to avoid damage.
Do not stand your product on carpets or
other surfaces which generate fibres, or
place it in locations preventing the free
flow of air over its surfaces.
If the Keyguard is switched on, it is
NOT possible to make calls, including
emergency numbers (999/112).
Do not submerge any part of your
product in water and do not use it in
damp or humid conditions, such as
bathrooms.
Do not open the charger or handset
(other than to change batteries). This
could expose you to high voltages or
other risks.
Do not expose your product to fire,
explosive or other hazardous conditions.
Radio signals transmitted between the
handset and base may cause interference
to hearing aids.
There is a slight chance that your phone
could be damaged by an electrical storm.
We recommend that you unplug the
power and telephone line cord during an
electrical storm.
This product should not be used near
emergency/intensive care medical
equipment and should not be used by
people with pacemakers.
Never dispose of batteries in a fire. There
is a serious risk of explosion and/or the
release of highly toxic chemicals.
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Diverse 5100 Handset & Charger ~ 4th Edition ~ 20th May ’03 ~ 5352
Setting up
2 Plug the power supply unit
into the wall socket
IMPORTANT
Please note that your handset is NOT
registered to a base station. The BT
Diverse 5100 handset will be easily
registered once you complete the steps
1 to 3 below.
Plan the location
Situate your product close enough to
a mains power socket so that the cable
will reach.
3 Registering and charging
the handset
Make sure it is at least 1 metre away
from other electrical products to avoid
interference.
The display is protected by a plastic
film. You can remove this protective
plastic film from the display.
Do not situate the product in the
bathroom or other humid areas.
1 Connect the charger
Plug the power supply cable into the
power socket at the back of your charger.
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Insert the batteries
Registering the handset
Insert the two batteries supplied, as
indicated inside the battery
compartment and slide the battery
compartment cover shut.
To register your handset to a BT Diverse
5110 base station, place it in the main BT
Diverse 5110 base station with the display
facing upward. After approx. one minute,
the handset's internal number is
displayed (e.g. 2). Successful registration
is signalled by a confirmation tone.
Replace the newly registered handset
into the charger and leave to charge for
approximately 16 hours. The charging
status icon flashes on the handset to
indicate that the batteries are being
charged.
When the handset is registered the
display will show:
The battery cover may be found in the
packaging with the batteries.
WARNING
If the icons on the display
flash continuously...
Under no circumstances should
non-rechargeable batteries be used.
Using incorrect batteries will invalidate
your guarantee and may damage the
telephone.
It means that the handset is not
registered with the base station.
Ensure you have correctly carried out
step 3 above. If the product is still not
registered see Registering Manually
on page 12.
All additional handsets you purchase
will need to be individually registered
with the base station before they
will work.
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Leave the handset for approx. 16 hours
To de-register a handset
in the base station to charge the
batteries, as they are not charged in the
factory. The battery status icon flashes
on the handset to indicate that the
batteries are being charged.
INT
Press the INT options button.
Press the UP or DOWN button
to select the handset to be
de-registered (1-6).
MENU
Press the MENU options button.
To manually register a
BT Diverse 5100 handset to
another base station
Press the DOWN button until
the display shows DE-REG H/SET.
OK
Press the OK button. Display
If you want to register your
handset to another base
station you will need to
manually register it.
will show PIN ****.
Enter your 4-digit PIN
(original setting 0000).
OK
Press the OK button. Display
shows DE-REGISTER?
On the handset to be registered:
MENU
Press the MENU options button.
OK
Press the OK button to confirm.
SAVEDis displayed.
Press the DOWN button until
the display shows REGISTER HS.
Press the RED PHONE button
until you reach the idle screen.
OK
Press the OK button. Display
show PIN.
Enter your 4-digit Pin (original
setting 0000).
Battery level icons
When the batteries are almost flat a
beep sounds and the display shows the
empty battery icon. You will need to
recharge your handset before you can
use it. The various states of charge are
shown below:
OK
Press the OK button. Display
flashes REGISTER HS.
Following the user guide for
the base station you are
registering to place the base
into registration mode.
Batteries fully charged
Batteries at 66%
Batteries at 33%
Batteries empty
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Diverse 5100 Handset & Charger ~ 4th Edition ~ 20th May ’03 ~ 5352
Battery performance
Out of range?
Batteries and case may become warm
during charging. This is normal.
If you go out of range of a base station
for a long time while your handset is
switched ON, it may take more than
20 minutes to ‘find’ the base station
again when you come back within
range. However, by simply switching
the handset OFF for a moment, then
ON again, it will find the base station
within a few seconds.
Under ideal conditions, the handset
batteries should give about 13 hours
talktime or 170 hours standby time on
a single charge. However, new NiMH
batteries do not reach their full
capacity until they have been in
normal use for several days.
The charge capacity of rechargeable
batteries will reduce with time as they
wear out, so reducing the talk/standby
time of the handset. Eventually they
will need to be replaced. New batteries
are available from
or call 0870 240 5522.
If you replace the handset batteries
with ones that have been fully
charged, the battery indicator will not
show full until the next charge cycle
has been completed. Charge the
handset until the batteries register full
again. From then on the display will
be correct.
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Diverse 5100 Handset & Charger ~ 4th Edition ~ 20th May ’03 ~ 5352
Setting the date and time
Please note
If you subscribe to a Caller Display
Service the time and date will be set
with the first incoming call. However,
the year setting will have to be
MENU
Press the MENU options
button.
Press the DOWN button until
the display shows BASE SET.
changed manually, see opposite.
OK
OK
OK
Press the OK button. The
display will show DATE/TIME.
To set the time mode
(12 or 24-hour clock)
Press the OK button.
The display will show DATE SET.
Press the OK button.
The handset’s default setting is
12-hour clock. To change the
clock to the 24-hour setting:
Use the keypad to enter the
date (DD/MM/YY).
OK
OK
Press the OK button.
MENU
Press the MENU options
button.
Press the DOWN button until
the display shows CLOCK SET.
Press the DOWN button until
the display shows BASE SET.
Press the OK button.
Use the keypad to enter the
time in 12-hour clock format
(HH/MM).
Press the DOWN button until
the display shows DATE/TIME.
OK
Press the OK button.
After entering the time in the
12-hour clock format, press
the OK button.
Press the DOWN button until
the display shows CLOCK MODE.
OK
OK
Press the DOWN button to
choose AMor PM.
OK
Press the OK button.
Press the DOWN button to
switch between 24 Hand 12 H
settings.
Press the OK button.
Press the RED PHONE button
until you return to the idle
screen.
OK
Press the OK button to
confirm the setting you want.
Press the RED PHONE button
until you reach the idle screen.
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Diverse 5100 Handset & Charger ~ 4th Edition ~ 20th May ’03 ~ 5352
Using the telephone
Your BT Diverse 5100 Handset and
Making and ending calls
Charger has a menu driven display.
The OPTION buttons below the display
allow you to select options within each
menu and make adjustments to their
settings. When the phone is in idle
mode, press the MENU button to enter
the main menu. During a call, if you
press the MENU button it will open the
menu for that particular situation.
To make an external call
Ensure the handset is
switched ON.
Press the GREEN PHONE
button. You will hear the dial
tone.
Note
Dial the number.
To quit a menu at any time, press the
RED PHONE button. This will take
you back one step. Keep pressing the
RED PHONE button to get back to the
idle screen.
Preparatory dialling
Enter the phone number first.
If you make a mistake press
the DELETE button to remove
any incorrect digits.
To switch the handset power
on and off
Press the GREEN PHONE
button to dial the number.
Press and hold the RED
PHONE button to switch the
handset off.
To end a call
Press and hold the RED
PHONE button to switch the
handset on again.
Press the RED PHONE button.
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Call timer
Name and number directory
Your handset automatically times the
duration of all external calls, showing it
on the display during your call and for
a few seconds after it is finished.
You can store up to 20 of your most
frequently used names (up to 12 letters)
and numbers (up to 22 digits long).
To receive an external call
To store a name and number in
the directory
Press the GREEN PHONE
button to answer the call.
Press the DIRECTORY button.
Or
MENU
OK
Press the MENU options button.
If the handset is on the base,
simply lift it up and speak.
You do not need to press the
GREEN PHONE button.
Press the DOWN button until
the display shows NEW ENTRY.
Press OK to confirm.
Enter the telephone number
you want to store.
This is called auto-talk. You
can switch autotalk off so you
always have to press the
GREEN PHONE button to
answer a call, see page 31.
OK
Press OK to confirm.
Entering names
Enter the name using the
letters on the keypad.
(See ‘Character map’ on the
following page for how to
enter special characters).
For example, to enter the
name TOM:
Press the 8 button until T
appears on the display.
TUV
8
Press the 6 button until the
MNO
6
display shows O
Then press 6 until the display
shows M
.
MNO
6
.
OK
Press OK to confirm.
The display will show SAVED
and TOM.
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Diverse 5100 Handset & Charger ~ 4th Edition ~ 20th May ’03 ~ 5352
Press the GREEN PHONE
button to dial the number.
To edit a directory entry
Or
Press the DIRECTORY button.
Press the RED PHONE button
until you reach the idle screen.
A B C
Use the keypad to enter the
first letter of the name you
wish to edit.
Character map
When the name you wish to
edit is displayed, press the
MENU options button.
Press the DOWN button until
SHOW ENTRYis displayed.
As well as the standard letters and
numbers you can include special
characters in the directory entry.
MENU
✱
Press
1
0
#
OK
OK
Press the OK button.
1st press Space
+
0
-
*
/
---
| |
Edit the number.
2nd press
3rd press
4th press
5th press
6th press
1
Press the OK button.
<NAME>is displayed.
(
If the name is correct, press
the OK button.
|
)
OK
OK
?
–-–
,
Or
If you wish to edit the name,
enter a new name now.
Press the OK button.
The display will show SAVED.
To dial a number from the
directory
You can either press the
GREEN PHONE button to
dial the number or the
RED PHONE button until
you reach the idle screen.
Press the DIRECTORY button.
A B C
If you wish, you can use the
keypad to enter the first letter
of the name, for example to
find TOM, press the 8 button.
TUV
8
Press the DOWN button to
scroll to the entry you want.
Press the GREEN PHONE
button to dial the number.
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Diverse 5100 Handset & Charger ~ 4th Edition ~ 20th May ’03 ~ 5352
Extra directory
To delete an entry from the
directory
This is an additional directory where
you are able to store up to 10 additional
names and numbers.
Press the DIRECTORY button.
A B C
Use the keypad to enter the
first letter of the name.
To store names and numbers in
the Extra directory
Or
Use the DOWN button to find
the entry you want.
Press the EXTRA DIRECTORY
button.
MENU
OK
Press the MENU options button.
Press the DOWN button to
display DELETE.
MENU
Press the MENU button.
The structure for this directory
menu is the same as the main
name and number directory.
Press the OK button to confirm.
The number is deleted.
Press the RED PHONE button
until you reach the idle screen.
You can follow the instructions
starting on page 16 for storing,
dialling, editing and deleting
numbers in this directory.
Note
To cancel any procedure, press the
RED PHONE button until the display
returns to the idle screen.
Note
This Extra directory does not ‘name
and number match’ when used with
Caller Display.
To delete all entries from the
directory
Press the DIRECTORY button.
MENU
Press the MENU options button.
Press the 6 button,
DELETE? is displayed.
MNO
6
OK
Press the OK button to
confirm. All directory
numbers are deleted.
Press the RED PHONE button
until you reach the idle screen.
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Enter the name to the number
you want to copy into the
directory.
Redial
Your handset automatically saves the
last five telephone numbers dialled into
a redial list.
OK
Press OK to confirm.
The display will show SAVED
and the name of the entry.
To dial a number in the
redial list
You can dial this number by
pressing the GREEN PHONE
button or return to the idle
screen by pressing the RED
PHONE button.
Press the REDIAL options
button. The last number
dialled will be displayed.
Press the DOWN button to
scroll through the redial list.
To delete the redial list
Press the GREEN PHONE
button to dial the number.
Press the REDIAL options
button.
MENU
Press the MENU options
button. Display shows EDIT
ENTRY.
To copy numbers shown in the
redial list to the directory
Press the 6 button. Display
shows DELETE?
MNO
6
Press the REDIAL options
button.
OK
Press OK to confirm
deletion of the list. You hear
a confirmation tone.
Press the DOWN button until
the number you want is
displayed.
Press the RED PHONE button
until you reach the idle screen.
MENU
Press the MENU button.
Press the DOWN button until
the display shows COPY TO DIR.
Note
OK
To cancel any procedure, press the
RED PHONE button until the display
returns to the idle screen.
Press the OK button.
The number is shown on the
display.
OK
Press OK to confirm.
NAMEis displayed.
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Diverse 5100 Handset & Charger ~ 4th Edition ~ 20th May ’03 ~ 5352
Secrecy
Paging and internal calls
When on a call you can talk to someone
in the same room, without your caller
hearing.
You can alert handset users that they
are wanted, or locate a missing handset.
If you have multiple handsets registered
to the base you can make internal calls
between handsets.
To switch secrecy on/off
INT
Press the INT button.
During a call:
Use the DOWN ARROW on
the options button to find the
handset number you want to
page or call.
INT
Press the INT options button.
The call is put on hold and
your caller will hear music.
Press the GREEN PHONE
button to call the handset.
To resume the call:
MENU
Press the MENU options
button. Display shows GO
BACK.
If you want to page all the
handsets registered to the
base, highlight CALL ALLon
the display and press the
GREEN PHONE button.
Press OK to confirm. You can
now speak to your caller again.
OK
You can also page all handsets
by pressing the PAGE button
on the base station
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Diverse 5100 Handset & Charger ~ 4th Edition ~ 20th May ’03 ~ 5352
To transfer an external call
between handsets
To switch 3-way conversation
function on/off
You can transfer an external call
to another handset registered
to the base.
You can allow your BT Diverse
5110 to hold 3-way calls between
handsets.
INT
Press the INT options button.
MENU Press the MENU options
button.
Enter the number of the
handset to which you wish to
transfer the call, or scroll to
find using the UP or DOWN
option buttons. When the
other handset answers you can
tell them you are transferring
the call and press the RED
PHONE button. The call is
transferred and the original
handset shows LINE IN USEon
the display.
Press the DOWN options
button until the display shows
BASE SET.
OK
Press the OK options button.
Press the DOWN options
button until the display shows
ADD FEATURES.
OK
Press the OK options button.
Press the DOWN options
button until the display shows
BARGE IN.
OK
Press the OK options button to
switch the function on.
To return to an external call
if the internal call is not
transferred
SAVEDis displayed BARGE INis
then displayed with a tick next
to it.
To speak to your external caller
again:
OK
Press the OK options button
again to switch off, tick is
deleted.
MENU
Press the MENU options
button. Display shows GO BACK.
Press the RED PHONE button
until you reach the idle screen.
OK
Press the OK options button.
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To hold a 3-way conversation
You can talk to one external
caller and another internal caller
at the same time on your BT
Diverse 5110 handset.
While another handset user is
talking to an external caller
the display shows LINE IN USE.
Press the GREEN PHONE
button to join the conversation.
Display shows LISTENING IN.
A tone is heard by all three
parties when one party enters
or leaves the call.
Press the RED PHONE button
to end your call.
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Caller Display and other
BT Calling Features
IMPORTANT
Please note
To use Caller Display and Call
Waiting you must first subscribe to the
Services from your Network Provider.
For more information on
Calls that are ‘withheld’, ‘unavailable’
or ‘international’ are not stored in the
Calls list, as there is no telephone
number sent via the network.
BT’s Calling Features call BT free
on 0800 800 150.
Calls list
If you subscribe to a Caller Display
Service you can see who is calling you
on your handset display, as well as the
date and time of their call (unless the
number has been withheld).
The Calls list contains the telephone
numbers of your last 10 callers.
The caller’s details are stored in
the Calls list. You can display, scroll
through and dial numbers in the list
and copy them into the directory.
If you have stored a name to go with
the number in your handset directory,
the name will be displayed instead.
Please ensure that you have stored the
full telephone number, including the area
code, otherwise the name will not match
the number stored in the directory.
If a call is received when the Calls list is
full then the oldest entry will be
deleted automatically.
If the caller has withheld their number,
the display will show WITHHELD.
If you call from another handset, the
display shows the handset number
and INT.
Please note
If you have a new call in your Calls
list, the
icon will flash.
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Display the time of the call:
To view the Calls list
MENU Press the MENU options
button.
Press the ENVELOPE options
Press the DOWN button to
highlight TIME.
button. A flashing envelope
indicates new calls. New calls
are displayed immediately.
OK
Press the OK options button.
The date and time of the call
are displayed.
If there are no new entries,
continue to open the Calls list.
To return to the beginning
of the calls list, press the RED
PHONE button repeatedly
until it is displayed.
The display will show the type
of calls you have received in
your Calls list, e.g. CALLS
02/06means you have
received 2 new calls and have
6 old calls.
Display the status of the call:
MENU Press the MENU options
OK
Press the OK button to display
the most recent number to call
you.
button.
Press the DOWN button to
highlight STATUS.
Press the UP and DOWN
buttons to scroll backwards and
forwards through the Calls list.
OK
Press the OK button.
NEW
= New call.
When you have found the
entry you want, you have the
options to:
OLD
= Previously viewed.
Press the RED PHONE button
until you reach the idle screen.
Call a number from the
Calls list:
Remember
When the number you wish to
call is displayed, press the
GREEN PHONE button.
The number will be dialled
automatically.
If you have missed a call the
icon will flash on the display.
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Store a number from the Calls
Press the DOWN button to
list into the directory:
highlight DELETE LIST.
When the number you want to
store is displayed:
Press the OK button.
The display shows NO CALLS.
OK
MENU
Press the MENU options
Press the RED PHONE button
button.
until you reach the idle screen.
Press the DOWN button to
highlight COPY TO DIR.
OK
OK
Press the OK button. The
number is displayed.
Press the OK button again.
Enter a name, see page 16 for
instructions.
OK
Press the OK button.
The display shows SAVED. You
can either copy another entry
from the Calls list or press the
RED PHONE button until you
reach the idle screen.
Delete a number from the
Calls list.
When the number you want to
delete is displayed.
MENU
OK
Press the MENU options
button.
DELETEis displayed.
Press the OK button to
confirm. The display shows
DELETED.
Delete the whole Calls list:
When any number is displayed,
press the MENU options button.
MENU
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Call Waiting
To switch Call Waiting on/off
If you also subscribe to a Call Waiting
Service, when you are on a call and
another person tries to call you, the
second caller’s number will appear on
the handset display and you will hear an
intermittent beep through the handset.
This is to alert you to the other caller
waiting to speak to you.
You can choose whether to
have your Call Waiting service
switched on or off depending
on what you are doing i.e. if
you are using the Internet via
your PC and do not want Call
Waiting to interrupt you.
MENU
Press the MENU options button,
SEL SERVICESis displayed.
To accept a waiting call
OK
OK
Press the OK options button.
During a call when you hear
the Call Waiting beeps:
Press the DOWN until the
display shows CALL WAITING.
The number (or name if stored
in the directory) of the second
caller will flash on the display.
Press the OK options button.
Use the UP or DOWN button
to select whether you want the
service on or off.
MENU
Press the MENU options
button. Display shows ACCEPT.
OK
Press the OK options button.
OK
Press the OK options button.
You will hear a Network
message confirming your
divert request.
Your current call is put on hold
and you are connected to the
second caller.
Press the RED PHONE button
until you reach the idle display.
Press the RECALL button to
toggle between callers.
R
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Select your required option
and press the OK options
button, ONis displayed.
Call Divert
OK
OK
You can divert all incoming calls to
another number where you can be
reached.
Press the OK options button
again.
Enter the phone number
where you want the calls to be
diverted to.
Please note
Call Divert requires subscription from
your Network provider. You may be
charged a subscription fee.
OK
Press the OK options button.
You will hear a Network
message confirming your
divert request.
To divert calls
Press the RED PHONE button
until you reach the idle
display.
MENU
Press the MENU options
button, SEL SERVICESis
highlighted.
Withhold number
OK
Press the OK options button.
Your number appears on the display of
the person you call if they subscribe to
a Caller Display service. You are able to
withhold your telephone number from
the next call you make if you wish.
Use the DOWN arrow on the
options button until CALL
DIVERTis highlighted.
OK
Press the OK options button.
You now have a choice of
when you want calls to be
diverted:
To withhold your number from
being sent
AUTOMATIC– calls are put
straight through to the
number you have set.
MENU
Press the MENU options
button, SEL SERVICESis
displayed.
NO ANSWER– calls are diverted
if your phone is not answered.
OK
Press the OK options button,
WITHHOLD NOis displayed.
IF BUSY– calls are forwarded
if your phone is engaged.
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OK
OK
Press the OK options button.
Voice Mail
Enter the telephone number
you want to call.
If you have a Voice Mail message
service ie. Call Minder or Meridian
Mail on your telephone line you can set
the 1 button to access your messages
directly via one button.
Press the OK options button,
the number will be dialled but
your number will not be sent
to your caller.
To set up quick access to your
Voice Mail service
Ring Back
If you want to make a call and the
number is engaged you can set your
telephone to ring you back when the
caller has finished their call by pressing
the 5 button. To switch this service off
before your call is returned i.e. if you
have to go out before your caller has
returned your call.
MENU
Press the MENU options
button.
Press the DOWN options
button. Display shows MAILBOX.
OK
Press OK.
Display shows SET KEY 1.
OK
Press the OK button.
To switch Ring Back off if set
Enter the telephone number
of your messaging service.
For example, 1571 to access
‘BT Answer’ voice mail service.
MENU
Press the MENU options
button, SEL SERVICESis
highlighted.
OK
Press OK.
The display shows SAVED.
OK
Press the OK options button.
Use the DOWN arrow on the
options buttton until RINGBACK
OFFis highlighted.
Press the RED PHONE button
until you reach the idle screen.
OK
Press the OK options button.
This will cancel your ringback
call.
You will hear a Network
message confirming your
divert request.
Press the RED PHONE button
until you reach the idle display.
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To set up quick access to your
Please note
Voice Mail service when
behind a switchboard eg.
Meridian Mail.
If you store your security PIN as part
of the quick access number, anyone
with access to the handset will be able
to retrieve your messages.
Follow the steps on the
previous page, but when you
come to enter the telephone
number of your messaging
service, you will need to follow
the example below:
To retrieve messages from
your Voice Mail service
Enter the access number
for your messaging service,
e.g. 7000.
Press and hold down the
1 button.
1
When set up as opposite this
will take you into your
message service. If during the
set up you entered your
security PIN as well as the
telephone number you will be
taken quickly into your
messages. If the security PIN
was not included you will have
to enter this number now.
Press and hold the RECALL
button to enter a pause in the
R
dialling sequence, P
.
Enter your extension number,
followed by a hash, e.g. 1234#.
Press and hold the RECALL
button to enter another pause
R
in the dialling sequence, P
.
Enter your PIN followed by a
hash, e.g. 000000#.
OK
Press the OK button.
You will be taken into your
messages.
The entire number should
look like this:
7000P1234nP000000n
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Handset settings
To adjust the handset ringer
volume
Shortcut button
If you want to switch the handset
ringer off quickly you can also press
You can choose from 5 levels
(1–5), a ‘crescendo’ ring (6)
that increases in volume, or
you can switch the ringer off
altogether (0).
and hold the
button. The
icon is displayed. To turn the handset
ringer back on press and hold down
button again and the symbol
will disappear.
the
MENU
Press the MENU options button.
Use the DOWN button to
highlight AUDIO SET.
To adjust the handset ringer
melody
OK
OK
Press the OK button.
Press the DOWN button to
highlight RINGER.
There are 10 melodies to
choose from (1–10).
Press the MENU options button.
MENU
Press the OK button.
Press the DOWN button to
highlight AUDIO SET.
You hear the current volume
level and the level is shown on
the display.
Press the OK button.
OK
Press the UP/DOWN button to
Press the DOWN button to
select the level you want.
highlight MELODY.
OK
Press the OK button.
OK
Press the OK button to confirm.
SAVEDis displayed.
You hear the current melody
and its number is shown on
the display.
Press the RED PHONE button
until you reach the idle screen.
Press the DOWN button to
select the melody you want.
Press the OK button.
OK
Press the RED PHONE button
until you reach the idle screen.
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To adjust the earpiece volume
To switch autotalk on and off
There are 3 volume levels to
choose from and you can even
adjust the volume during a call.
If autotalk is switched on you
do not need to press the
GREEN PHONE button to
answer a call you can simply
pick the handset up from the
charger.
MENU
Press the MENU options button.
Press the DOWN button to
highlight AUDIO SET.
If you switch autotalk off you
always have to press the
GREEN PHONE button to
answer a call.
OK
OK
Press OK to confirm. The
display show H/SET VOL.
Press OK to confirm.
The default setting for autotalk
is on.
You hear the current volume
and the level is displayed.
MENU
Press the MENU options button.
Select the required level.
To switch autotalk on:
Press the 9 button.
Press the 1 button.
Press the 1 button again.
To switch autotalk off:
Press the 9 button.
Press the 1 button.
Press the 0 button.
OK
Press OK to confirm. SAVEDis
displayed.
WXYZ
9
Press the RED PHONE button
until you reach the idle screen.
1
1
WXYZ
9
1
0
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Keyguard
To reset your handset to the
original settings
You can lock the keypad so that it cannot
be used accidentally while carrying it
around.
MENU Press the MENU options button.
WXYZ
9
Press the 9 button.
To switch keyguard on
Press the 3 button.
The display shows RESET?.
DEF
3
Press and hold the button to
switch keyguard on. You hear
a confirmation tone.
#
OK
Press OK to confirm.
This will reset:
Earpiece volume
Ringer volume
Ringer melody
Autotalk
1
The keypad is now locked and
you cannot dial out. You can
answer calls as normal by
pressing the GREEN PHONE
button.
5
1
ON
Battery low beep ON
To switch keyguard off, press
and hold the button again.
#
Redial list
DELETED
You hear a confirmation
tone and the handset is now
unlocked.
This will not delete the
directory or Calls list.
This will not reset:
IMPORTANT
Handset PIN
If the keyguard is active, the
emergency numbers 999 and 112 can
Registration to the base station.
NOT be dialled.
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Help
Problem
Possible cause
Solution
Handset not registering.
The charger is not powered.
There are no batteries in the
handset.
Make sure that the power supply
is plugged in at the charger and
switched on. Make sure that the
rechargeable batteries (included) are
fitted in the handset correctly. Switch
the handset off and then back on
again, place the handset on to the
charger again and leave for approx.
1 minute to try registering again.
You have forgotten your base
station PIN number.
You have changed the PIN.
Try entering the default PIN (0000).
If you have changed the PIN and
cannot remember the number you will
need to contact the BT Diverse Helpline
on 08457 908070.
No display
Handset not switched on.
Batteries exhausted.
Hold down the RED PHONE button for
1 second.
Charge or replace batteries.
When you press a button, nothing
happens.
Keyguard may be switched on.
Hold down the
#
button for 1 second.
No radio signal to the base – all
displays flashing.
Handset out of range.
Handset not registered.
Move closer to the base.
Register the handset (see page 11).
Handset in charger doesn’t charge.
Make sure that the power supply is in
at the charger and the power source is
switched on. Check that the batteries
are fitted correctly.
Charger is not connected to the
power supply.
Handset does not ring.
Ringer is switched off.
Switch ringer back on, see page 30.
Your caller cannot hear you.
The INT button has been pressed,
muting the microphone.
Select GO BACK option via the
MENU button to switch the
microphone back on.
Caller’s number is not displayed even The number has been withheld.
though you have subscribed to Caller
Display.
Callers can stop their number being
sent over the network.
The error beep – a descending tone – You have pressed the wrong button.
is played.
Retry. If necessary, check the
instructions.
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General information
Within the 12-month guarantee period:
Guarantee
If you experience difficulty using the
product, prior to returning your
product, please read the Help section
beginning on page 33, or contact the
BT Diverse Helpline on 08457 908070
for assistance.
Your BT Diverse 5100 Additional
Handset and Charger is guaranteed
for a period of 12 months from the
date of purchase.
Subject to the terms listed below the
guarantee will provide for the repair of,
or at BT’s or its agent’s discretion the
option to replace the BT Diverse 5100
Handset and Charger, or any component
thereof, (other than batteries), which is
identified as faulty or below standard,
or as a result of inferior workmanship
or materials. Products over 28 days old
from the date of purchase may be
In the unlikely event of a defect
occurring, please follow the Helpline’s
instructions for replacement or repair.
Outside the 12-month guarantee period:
If your product needs repair after the
guarantee period has ended, the repair
must meet the approval requirements
for connection to the telephone
network. We recommend that you call
the Helpline on 08457 908070 and
ask for details of our recommended
repair agents.
replaced with a refurbished product.
The conditions of this guarantee are:
• The guarantee shall only apply to
defects that occur within the 12 month
guarantee period.
• Proof of purchase is provided.
• The equipment is returned to point
of purchase.
• This guarantee does not cover any
faults or defects caused by accidents,
misuse, fair wear and tear, neglect,
tampering with the equipment, or
any attempt at adjustment or repair
other than through approved agents.
• This guarantee does not affect your
statutory rights.
BT Accessories and
Replacement Items
For a full range of accessories and
replacement items for BT products
please call 0870 240 5522, or visit:
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Technical information
How many telephones can you have?
All items of telephone equipment have
a Ringer Equivalence Number (REN),
which is used to calculate the number
of items that may be connected to any
one telephone line. The BT Diverse
5110 base station (with up to 6
handsets) has a REN of 1. Any other
instrument provided by BT may be
assumed to have a REN of 1 unless
stated otherwise.
A total REN of 4 is allowed. (For
example: if BT Diverse 5110 is used
in conjunction with three extension
telephones, each with a REN of 1,
the total REN is 4.)
Only use approved power supply item
code: C39280-Z4-C478.
R&TTE
This product is intended for use within
the UK for connection to the public
telephone network and compatible
switchboards.
This equipment complies with the
essential requirements for the Radio
Equipment and Telecommunications
Terminal Equipment Directive
(1999/5/EC). In demonstration with
the Essential Requirement for the
efficient use of the radio spectrum, the
product complies with TBR6.
If you would like a copy of the
Declaration of Conformity please
contact the BT Diverse Helpline.
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Index
Autotalk on/off
31
Date set
Delete
14
Batteries
all directory entries
calls list
directory entry
redial list
18
25
18
19
12
16
18
18
17
17
18
16
7
charging
11
11
13
12
12
installing
performance
replacing
De-register handset
Directory
warning beeps
delete an entry
delete all entries
dial a number
edit an entry
Call divert
Call timer
Call Waiting
Caller Display
Calls list
27
16
26
23
23
25
24
24
24
25
24
extra directory
store name and number
Display icons
delete
dialling a number
display status of call
display time of call
store number to directory
view
Earpiece volume
Ending calls
External calls
Extra directory
31
15
15
18
Calls
end
external
holding
internal
making
on hold
receiving
redial
15
15
21
20
15
22
16
19
20
21
21
17
Guarantee
34
Handset
display
2
15
32
30
30
6
33
3
21
20
on/off
reset
ringer melody
ringer volume
Handset quick guide
Help
Helpline
Holding calls
Internal calls
secrecy
three-way
transferring
Character map
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Keyguard
32
15
Technical information
Three-way conversation
Time set
35
21
14
21
Making calls
Melody
Transferring calls
handset
Menu structure
Music on hold
30
4
20
Voice Mail
Volume
28
earpiece
handset ringer
31
30
On/off
auto talk
31
15
32
20
Withhold number
27
handset power
keyguard
secrecy
Page a handset
Power connection
Preparatory dialling
20
10
15
Quick guide
display icons
handset settings
7
6
Range warning
Receiving calls
Redial
copy to directory
delete
dial number in redial list
Registering handset
Registration – manual
13
16
19
19
19
19
11
12
REN, how many phones can I have? 35
Reset
handset settings
Ring back
Ringers on/off
32
28
30
Safety information
Secrecy
Setting up
9
20
10
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Offices worldwide
The telecommunications services described in this publication
are subject to availability and may be modified from time to time.
Services and equipment are provided subject to British
Telecommunications plc’s respective standard conditions of contract.
Nothing in this publication forms any part of any contract.
© British Telecommunications plc 2003.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
Diverse 5100 Handset & Charger (05/03) 4
Designed by The Art & Design Partnership Limited.
0682
Siemens number: A31008-A002-P001-1-7619
CE compliant to R&TTE Directive (1999/5/EC)
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