NEC Telephone 4 Button IP Keyset User Manual

Empowered by Innovation  
4-Button IP Keyset User  
Guide  
P/N 0893404  
Rev 2, September 2006  
Printed in U.S.A.  
5.97  
Technical Support Web Site:  
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Using Your Telephone  
Due to the flexibility built into the system, your Dialing Codes and Feature Capacities may differ from those in this  
guide. Check with your Communications Manager and make a note of any differences.  
The Alphanumeric Display helps  
The Soft Keys provide quick  
and easy access to features - just  
follow the menu on the display.  
you use features and tells you about  
your calls. With optional Caller ID, a  
ringing line may show your caller’s  
number and name.  
The Message Wait LED  
flashes when you have  
Messages Waiting. If you  
don’t have a Voice Mail key,  
it also flashes when you have  
Voice Mail messages left in  
your mailbox.  
If you’re on a Handsfree Call (see  
Handsfree Options below), lift the  
handset for privacy.  
These Volume Controls are for  
speaker, handset and ringing calls.  
These are  
and/or  
keys.  
Line Appearance Keys  
are Intercom keys for  
placing and answering  
calls. If you’re busy on one  
– just use the other.  
See Programming  
Function Keys for  
more on setting up  
these keys.  
Enable Do Not Disturb  
to block your calls when  
you don’t want to be  
interrupted. This key will  
also flash when Call  
Press CALL1 then LND to  
Forwarding is activated.  
automatically redial the last number  
you called. Press CALL1, DIAL and  
dial a bin number for Common  
Abbreviated Dialing.  
The Microphone picks up  
your voice for Handsfree  
calls. Press MIC to turn off  
the microphone.  
Press  
for Handsfree calls, or use  
the handset instead. See Handsfree  
Options below. While on a handset  
call, press SPK once for Handsfree;  
twice for Group Listen.  
Handsfree Options  
Handsfree lets you place and answer calls by pressing  
instead of using the handset.  
With Automatic Handsfree, you can press a line or Line Appearance key without lifting  
the handset. Normally, you have Automatic Handsfree.  
Use Handsfree Answerback to answer a voice-announced Intercom call by speaking  
toward your phone — without lifting the handset.  
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Notes :  
1. When using this phone for system programming, as there is no MSG key as with a keyset, the LND key must  
be used to back up a level in the program menu (this requires system software 5.26+).  
2. With this phone, to enter the IP programming level, as this phone does not have a CONF key, you must press  
HOLD + FLASH + * + # (instead of HOLD + CONF + * + # on a keyset).  
3. The 4-button IP phone does not provide a data connector for the PC as with the 34-button IP phone.  
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Placing Calls  
Placing an Outside Call . . .  
Press a line key for  
quick access:  
1. (Optional) Lift handset.  
2.  
+ Listen for dial tone + Outside number.  
You can have function keys for lines or line groups.  
If your system is behind a PBX, you may have to dial 9 before your number.  
OR  
Dial codes for  
1. (Optional) Lift handset.  
outside lines:  
2.  
2.  
2.  
+
+
+
+ Outside number.  
OR  
OR  
+ Line group (1-9 or 001-100) + Outside number.  
+ Line number (e.g., 005 for line 5) + Outside number.  
Call a number using the Center Telephone Book. From an idle keyset, press PROG Soft Key +  
DOWN ARROW Soft Key twice + TELBK Soft Key.  
Calling a Co-Worker, Voice Mail and Paging . . .  
Dial using the  
Intercom:  
1. (Optional) Lift handset.  
For one-touch calling, press a Call Coverage or Hotline function key instead of going on to  
step 2.  
2.  
+ Co-worker’s extension number.  
Your call will ring or voice-announce. If you hear ringing, wait for an answer. If you hear a  
beep, begin speaking. Dialing 1 changes mode.  
For your Voice Mailbox, dial 8.  
For Paging, dial 1 + 0 for All Call or 1 + 1-8 for page groups.  
If your call doesn’t go through . . .  
Camp On and Callback  
When you hear  
system busy, use  
Camp On or  
1. To Camp On (wait without hanging up),  
.
(Intercom calls) When you hear ringing, wait for the called party to answer.  
If you hear busy/ring instead of busy before camping on, you can optionally dial the Barge In  
code to send a Voice Over. Check with your Communications Manager for the code.  
Callback:  
(Outside calls) When you hear new dial tone, place your call again.  
OR  
1. To leave a Callback for a busy line or extension,  
and hang up.  
Wait for the system to call you back.  
2.  
or lift handset.  
(Outside calls) Place your call again.  
(Intercom calls) Speak to co-worker.  
To cancel your Callback:  
1. (Optional) Lift handset.  
2.  
+
+ Hang up.  
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Answering Calls  
Message Waiting (Direct Messaging)  
Leave a Message  
Waiting (flashing  
Message Wait LED)  
when your  
1. Do not hang up +  
.
Your co-worker’s Message Wait LED flashes fast. Your MW is lit.  
With Voice Mail, dial 8 to leave a message in your co-worker’s mailbox.  
co-worker doesn’t  
answer:  
To answer a Message  
Waiting left for you:  
1.  
+
.
To cancel Messages Waiting (those you left and those left for you): CALL1 + 873.  
Answering Outside Calls . . .  
Listen for two rings  
and look for a flashing  
line key:  
1.  
or lift handset.  
Press line or loop key if not connected.  
You can also press  
(Call Redirect) to transfer the call without answering it first.  
Answering Intercom Calls . . .  
Listen for beep:  
1. Speak toward your phone.  
You can lift the handset for privacy.  
If you hear one long ring instead, press SPK or lift handset to answer.  
CALL1 + 823 makes incoming Intercom calls ring your phone - CALL1 + 821 makes them  
voice-announce.  
Picking up calls not ringing your phone . . .  
If a call is ringing over  
the Page after hours:  
1.  
2.  
or lift handset.  
+
.
When a call is ringing  
a co-worker’s phone:  
1.  
or lift handset.  
You can press a Group Call Pickup or Call Coverage function key instead of step 2.  
2.  
+ Co-worker’s extension.  
Have a telephone meeting (Conference) . . .  
Use Conference to  
have a telephone  
meeting:  
1. Place/answer call.  
2. Press the CONF Soft Key.  
3. Place/answer next call + ADD Soft Key.  
Repeat this step to add more parties. You may be able to have up to 32 callers.  
Press the CNCL or RLS Soft Key to disconnect a called party.  
4. After adding all parties, press BEGIN Soft Key to begin the Conference.  
Add more calls by repeating steps 2-4.  
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Handling Your Calls  
Your call can wait at your phone . . .  
Hold  
Use Hold instead of  
leaving the handset  
off-hook:  
1. Do not hang up +  
.
This puts your outside call on System Hold. Your co-workers can take the call off Hold. To  
place the call on Exclusive Hold, press your Exclusive HOLD function key.  
Intercom calls automatically go on Exclusive Hold when you press HOLD.  
Easily retrieve a call  
from Hold:  
1.  
or lift handset.  
2. Press flashing  
.
OR  
2.  
if the call was not on a line key (or was an Intercom call).  
Send the call you’re on to a co-worker . . .  
Transfer  
Send (Transfer) your  
call to a co-worker:  
1
Do not hang up +  
.
2. Dial your co-worker’s extension.  
You can press a One-Touch key instead of dialing your co-worker.  
To transfer the call to Voice Mail, press your Voice Mail key before dialing your co-worker.  
OR  
2.  
(Hotline).  
Park a call in orbit  
Park a call in orbit so a  
co-worker can pick it  
up:  
1. Do not hang up.  
2.  
+
+ Park Orbit.  
Park Orbits are 1-64. For Personal Park, dial 857 or press the Personal Park key instead  
of #6.  
3. Page your co-worker to pick up the call.  
For Paging, dial 1 + 0 for All Call or 1 + 1-8 for zones.  
4. Hang up.  
Or pick up a call a  
co-worker parked for  
you:  
1. (Optional) Lift handset for privacy.  
2.  
+
+ Park Orbit.  
For Personal Park, dial 857 or press the Personal Park key (if Parked at your phone) or ꢀꢀ +  
Your extension.  
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Placing Calls Quickly  
Forward (reroute) your calls to a co-worker . . .  
While at your desk,  
forward your calls to a  
co-worker, Voice Mail  
or off-premise:  
1.  
(Call Forward) OR  
+
.
To forward off-premise: *46 + Line access code (e.g., 9) + Number + HOLD.  
To cancel: *46 + HOLD + Hang up.  
2. Dial Call Forwarding condition:  
1 = Personal Answering Machine Emulation (then skip to step 4)  
2 = Busy or not answered  
3 = Follow Me  
4 = Immediate  
6 = Not answered  
7 = Immediate with both ringing (not for Voice Mail)  
0 = Cancel  
3. Dial destination extension, Voice Mail master number or press Voice Mail key.  
4. Dial Call Forwarding type:  
2 = All calls  
3 = Outside calls only  
4 = Intercom calls only  
DND flashes slowly. A voice prompt may remind you that your calls are forwarded.  
Automatically redial calls . . .  
Last Number Redial  
1. (Optional) Lift handset.  
Quickly redial your  
last outside call:  
2.  
+
.
The system selects an outside line.  
OR  
2.  
2.  
+
.
The call uses the line you select.  
OR  
+ Press Arrow Up or Arrow Down Soft Key to scroll to the number to be dialed +  
The system retains the last 10 numbers dialed which can be viewed and then dialed.  
.
OR  
2.  
1.  
+
.
The system selects an outside line.  
Save  
Save your call for  
(Save).  
quick dialing later on:  
Then redial your saved  
number:  
1. (Optional) Lift handset.  
2.  
+
(Save).  
The system selects an outside line.  
OR  
2.  
+
(Save).  
The call uses the line you select.  
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Placing Calls Quickly  
Quickly dial co-workers and outside calls . . .  
One Touch Calling  
Use numbers stored  
under One-Touch bins  
to save time calling  
outside numbers:  
1. Press the DIR Soft Key + the DOWN ARROW Soft Key + ONET Soft Key.  
2. Use the and UP and DOWN ARROW Soft Keys to scroll to the number to dial.  
3. Press the DIAL Soft Key.  
You can have One-Touch Keys for Direct Station Selection, Personal Speed Dial (outside calls)  
or feature codes. See Programming One-Touch Keys.  
Abbreviated Dialing (Speed Dial)  
Store Common or  
Group Abbreviated  
Dialing numbers:  
1. (Optional) Lift handset.  
2.  
+
(for Common).  
(for Group).  
OR  
2.  
+
3. Dial Abbreviated Dialing bin number.  
Ask your Communications Manager for your bin numbers.  
4. Dial phone number to store +  
.
The number can be up to 24 digits, using 0-9, # and . Press MIC to enter a pause.  
5. Enter name for stored number +  
+ SPK or hang up.  
See Entering Names below.  
Enter Names  
When entering names, use dial pad keys to enter letters. For example, press the digit 2 key once for A,  
twice for B, three times for C, etc.  
1 = 1  
Á
@
À
[
¥
]
^
_
`
{
ì
|
}
5 = J-L, j-l, 5  
6 = M-O, m-o, 6  
7 = P-S, p-s, 7  
8 = T-V, t-v, 8  
9 = W-Z, w-z, 9  
Â
Ã
Ç
É
Ê
ó
0 = 0  
!
#
$
%
α
/
&
(
)
2 = A-C, a-c, 2  
3 = D-F, a-f, 3  
4 = G-I, g-i, 4  
ô
Õ
+
ú
ä
ö
ü
ε
θ
* = *  
>
,
-
.
:
;
<
=
?
π
σ
Ω
¢
£
# = Accepts an entry (only required if two letters on the same key are needed - ex: STA). Pressing a  
second time adds a space.  
DND = Clear the character entry one character at a time  
To dial your stored  
Abbreviated Dialing  
number:  
1. (Optional) Lift handset.  
2.  
+
+ 3-digit Bin (for common).  
OR  
2.  
+
+ Bin (for group).  
You can also use the DIR Soft Key or function keys for Abbreviated Dialing.  
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- For Your Notes -  
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Quick Reference for Other Features  
Do Not Disturb:  
Memo Dial:  
DND + 1 to block your outside calls OR 2 to block Paging, Intercom calls, Call Forwards and  
transferred outside calls OR 3 to block all calls OR 4 to block Call Forwards OR 0 to cancel.  
While on a call, store a number for easy recalling: Memo Dial function key + Number to  
store + Memo Dial key to save.  
To dial number: Memo Dial key + Line key.  
Meet Me Conference:  
To set up a telephone meeting: While on a call, CONF Soft Key + Page party and announce  
zone + ADD Soft Key, then BEGIN Soft Key when co-worker answers.  
To join: CALL1 + 864 + Announced zone.  
Name Storing:  
Park and Page:  
CALL1 + 800 + Extension + Name (See Abbreviated Dialing) + HOLD.  
CALL1 + 47 + Record Personal Greeting + # + 7 + Record Page + # + Dial Page zone (e.g.,  
801 + 1 for zone 1) + 2 (All) or 3 (CO) + CALL1 to hang up.  
To cancel: CALL1 + 47 + 3.  
(Your Communications  
Manager can tell you if you  
can use this feature.)  
To pick up: CALL1 + ꢀ ꢀ + Announced extension.  
Personal Greeting:  
To have your phone greet callers and forward your calls:  
CALL1 + 47 + Record Personal Greeting + # + 2 (Busy/No Answer), 4 (Immediate) or 6 (No  
Answer) + Extension to receive calls + 2 (All) or 3 (CO) + CALL1 to hang up.  
To cancel: CALL1 + 47 + 3.  
Repeat Redial:  
To automatically redial your outside call if it’s not answered: Place outside call + Repeat  
Redial function key (or DIAL + LND) + Hang up + Lift handset when call goes through.  
To cancel: DIAL + LND or press Repeat Redial key.  
Secure Set Relocation:  
Time:  
From extension # to be swapped, CALL1 + Extension Data Swap service code (Pgm 11-  
15-12) + 4 digit password + Extension # to be swapped.  
CALL1 + 828 + 2 digits for hour (24 hour format) + 2 digits for minutes + SPK to hang up.  
Directory Dialing  
At your display  
telephone, select a  
co-worker or outside  
call from a list of  
names (rather than  
dialing the phone  
number):  
1. Press DIR Soft Key.  
2. Press Soft Key for Directory Dialing type:  
ABBc = Common Abbreviated Dialing.  
ABBg = Group Abbreviated Dialing.  
EXT. = Co-worker’s extension numbers.  
OneT = Your One-Touch Keys (1-10).  
3. Dial letter/number range for the party you want to call (e.g., dial 2 for A, B, C or 2).  
4. Press the Down Arrow Soft Key to jump to that section.  
5. Press volume L or M to scroll through the list.  
6.  
or lift handset to place call or press the Dial Soft Key.  
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Programming One-Touch Keys  
To program: CALL1 + 855 + Bin # (1-9, 0) + Number + HOLD + Name  
(see Entering Names under Abbreviated Dialing) + HOLD.  
DSS: Enter Co-worker’s extension # + SPK to hang up.  
Personal Speed Dial: Enter 9 + Outside # or  
Enter 804 + Line group # (1-9 or 1-100) + Outside # or  
Enter #9 + Line # (e.g., 05 or 005) + Outside # + SPK to hang up.  
Service Codes: Enter Service Code + SPK to hang up. For example, you can make a Save # Clear key by entering  
885.  
Programming Function Keys - General  
To program: CALL1 + 851 + Key + Code + Optional Data.  
Call Forwarding: Enter 10 for Call Forwarding Immediate.  
Enter 11 for Call Forwarding Busy.  
Enter 12 for Call Forwarding No Answer.  
Enter 13 for Call Forwarding Busy/No Answer.  
Enter 14 for Call Forwarding Both Ring.  
Enter 15 for Call Forwarding Follow Me.  
Enter 16 for Call Forwarding to extension (same as dialing 2).  
Enter 17 for Selectable Display Messaging, Call Forwarding Off Premise, Personal Greeting/Park &  
Page (same as dialing 4).  
Call Redirect: Enter 49 + Destination Extension.  
Conference: Enter 07 if you want a Conference key.  
Hold: For Exclusive Hold, enter 45.  
DSS/Hotline: Enter 01 + Partner’s extension + HOLD.  
Memo Dial: Enter 31.  
Personal Speed Dial: Enter 01 + 9 + Outside # + HOLD or  
Enter 01 + 804 + Line group # (1-9 or 1-100) + Outside # + HOLD or  
Enter 01 + #9 + Line # (e.g., 05 or 005) + Outside # + HOLD.  
Service Codes: Enter 01 + Service Code + HOLD. For example, you can make a Save # Clear key by entering 885.  
Save Number Dialed: Enter 30.  
Repeat Redial: Enter 29.  
Voice Mail: Enter 77 + Your extension #.  
Page: Internal: 21 + Zone (1-64) or 22 (All Call).  
External: 19 + Zone (0-8).  
Combined: 20 for (Internal and External All Call).  
Programming Function Keys - Appearance  
To program: CALL1 + 852 + Key + Code + Optional Data.  
If a key is defined with an 852 code, it must be undefined (852+000) prior to defining the key with an 851  
code, otherwise an error tone will be heard.  
Line and Loop Keys: Enter *01 + line number (001-200)  
Enter *05 + 0 (Incoming), 1 (Outgoing) or 2 (Both) + 001-100 (Incoming Trunk Group) or 000 (for  
ARS) + 001-100 (Outgoing Trunk Group) or 000 (for ARS).  
Park: Enter *04 + Orbit number (01-64).  
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NEC Unified Solutions, Inc.  
4 Forest Parkway, Shelton, CT 06484  
Tel: 800-365-1928 Fax: 203-926-5458  
Other Important Telephone Numbers  
Sales: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .203-926-5450  
Customer Service: . . . . . . . . . . . . . . . . . . . . . . . . . . .203-926-5444  
Customer Service FAX: . . . . . . . . . . . . . . . . . . . . . . .203-926-5454  
Technical Service: . . . . . . . . . . . . . . . . . . . . . . . . . . .203-925-8801  
Discontinued Product Service: . . . . . . . . . . . . . . . . . .900-990-2541  
Technical Training: . . . . . . . . . . . . . . . . . . . . . . . . . . .203-926-5430  
Emergency Technical Service (After Hours) . . . . . . . .203-929-7920  
(Excludes discontinued products)  
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NEC Unied Solutions, Inc.  
4 Forest Parkway, Shelton, CT 06484  
TEL: 203-926-5400 FAX: 203-929-0535  
www.necuniedsolutions.com  
(0893404)  
September 19, 2006, Rev 2  
Printed in U.S.A.  
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