Multitech Modem MT5634ZBA V92 User Manual

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MultiModemZBA Quick Start Guide  
Getting Started  
Congratulations on your purchase of the MT5634ZBA-V92  
modem. You have acquired one of the finest V.92 data/fax  
modems available today from one of the world’s oldest modem  
manufacturers: Multitech Systems, Inc.  
This Quick Start Guide will help you install and set up your  
modem. A full User Guide containing instructions on how to  
use the V.92 Modem on Hold feature, detailed configuration  
information, a command reference, a troubleshooting chapter,  
and an index can be found on the MultiModemZBA CD. The  
User Guide, which is in Adobe Acrobat 4.0 format, can be viewed  
on your monitor or printed out for easy reference.  
What Is in Your Modem Package?  
Your modem package has several components. Please make  
sure you have them all before trying to operate your modem.  
The MT5634ZBA-V92 package should contain:  
An MT5634ZBA-V92 data/fax modem  
A set of four self-adhesive plastic feet  
This Quick Start Guide  
A MultiModemZBA CD containing modem drivers and the  
User Guide  
A CD containing data communications and other programs  
A universal power supply  
A 9-pin to 25-pin serial cable  
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MultiModemZBA Quick Start Guide  
A localization kit is included with the modem in some countries  
and purchased separately in others. The kit can include any or  
all of the following items:  
An RJ-11 telephone cable  
An adapter to connect the RJ-11 cable to your local telephone  
service  
A country-specific power cord  
The following illustration shows how the modem is packaged  
for different counties. Please use this information to check the  
contents of your package.  
MT5634ZBA-V92  
LK-ZBA-US/NAM  
Modem Installation Program  
CD CD  
Universal  
power supply  
RS-232  
cable  
U.S.-style power cord  
and RJ-11 phone cable  
MT5634ZBA-V92  
LK-ZBA-Euro  
Modem Installation Program  
CD CD  
Universal  
power supply  
RS-232  
cable  
Euro-style power cord  
and RJ-11 phone cable  
MT5634ZBA-V92  
LK-ZBA-XXXX  
Modem Installation Program  
CD CD  
Universal  
power supply  
RS-232  
cable  
Telco adaptor, power cord  
and RJ-11 phone cable  
(Ordered separately)  
Figure 1. Localization kits  
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MultiModemZBA Quick Start Guide  
The localization kit order number for your country can be found  
If any item is missing, please contact Multi-Tech Systems or your  
dealer/distributor (see Appendix D of the User Guide for informa-  
tion on contacting Multi-Tech via telephone, fax, or the Internet).  
What You Will Need  
In addition to the contents of the MultiModemZBA package,  
you will need the following items:  
A computer with an unused serial port  
A nearby AC power outlet  
A nearby telephone line  
A nearby two-wire leased line jack or terminals (optional)  
Safety Warnings  
Use this product only with UL- and CUL-listed computers.  
To reduce the risk of fire, use only 26 AWG (.41mm) or  
larger telephone wiring.  
Never install telephone wiring during a lightning storm.  
Never install a telephone jack in a wet location unless the  
jack is specifically designed for wet locations.  
Never touch uninsulated telephone wires or terminals unless  
the telephone line has been disconnected at the network  
interface.  
Use caution when installing or modifying telephone lines.  
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MultiModemZBA Quick Start Guide  
Avoid using a telephone during an electrical storm; there is  
a risk of electrical shock from lightning.  
Do not use a telephone in the vicinity of a gas leak.  
Step 1: Mount the Feet  
The modem comes with a strip of self-adhesive plastic feet,  
which you can optionally mount on the modem. To install the  
feet, simply peel them from their paper strip and press them  
into the recesses on the bottom of the modem.  
Figure 2. Mounting the feet  
Step 2: Change the Internal Jumpers  
This step is required only if you intend to use the modem on a  
leased line. For leased line instructions, see the User Guide.  
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MultiModemZBA Quick Start Guide  
Step 3: Connect the Modem to Your System  
Turn off your computer. Placing the modem in a convenient  
location, connect it to your computers serial port, to the tele-  
phone line or leased line, to AC power, and, optionally, to your  
telephone.  
PWR  
RS232  
PHONE LINE  
Figure 3. MultiModemZBA connections  
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RS232 Connection  
Plug one end of the serial cable into the RS232 connector on  
the modem, and the other end into a serial port connector on  
your computer, such as COM1 or COM2.  
Dial-Up Connection  
Plug one end of the modular telephone cable into the modems  
LINE jack, and the other end into a standard telephone wall jack.  
Note: The LINE jack is not interchangeable with the PHONE  
jack. Do not plug the telephone into the LINE jack or the line  
cable into the PHONE jack.  
Note: Regulatory agencies may impose certain restrictions on  
equipment connected to public telephone systems. For more  
information, see Appendix A in the User Guide.  
Two-Wire Leased Line Connection  
Plug one end of a two-wire telephone cable into the modems  
LINE jack, and connect the other end to a two-wire leased line  
wall jack or terminals.  
Note: Before you can use the modem on a leased line, you  
must first change the internal jumpers. See Step 2: Change  
the Internal Jumpersin the User Guide.  
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Telephone Connection  
If you want to connect a telephone to the same line as the  
modem, plug it into the modems PHONE jack.  
Note: The PHONE jack is not interchangeable with the LINE  
jack. Do not plug the telephone into the LINE jack or the line  
cable into the PHONE jack.  
Power Connection  
The power switch is located on the right side of the modem.  
Make sure it is set to OFF. Plug the the universal power supply  
into the PWR jack on the modem. Then plug one end of the  
country-specific power supply cord into the universal power  
supply and the other end into a power outlet or power strip.  
Note: Use only the power supply supplied with the modem.  
Use of any other power supply voids the warranty and can  
damage the modem.  
Power-On Test  
Test the modem by turning it on. When you turn it on, the mo-  
dem performs a diagnostic self-test, after which the 56 indica-  
tor should light. If this does not happen, check that the power  
switch is on, the power supply is solidly connected, and the AC  
outlet is live. If these measures do not work, see Chapter 8 of  
the User Guide, Solving Problems.”  
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MultiModemZBA Quick Start Guide  
Step 4: Install the Modem Driver  
If you use Windows 95 or above, you must install the modem  
driver. The MTMoh Modem on Hold program is installed at the  
same time (see Chapter 7 in the User Guide). If you use another  
operating system, please see the User Guide.  
1. Make sure your modem is connected properly, and then  
turn on your computer. Windows should detect your new  
modem and open the Install New Modem wizard.  
Note: If Windows cannot find a modem, your modem may  
be turned off, it may be plugged into the wrong connector  
on your computer, or the serial cable may be faulty. See  
None of the LEDs Light When the Modem Is Turned On”  
and The Modem Does Not Respond to Commandsin  
Chapter 8 of the User Guide, Solving Problems.”  
2. In the Install New Modem wizard, select Don’t detect my  
modem; I will select it from a list, and then click Next. A  
dialog box with a list of manufacturers and a list of modem  
models appears.  
3. Insert the MultiModemZBA compact disc into your CD-ROM  
drive, and then click Have Disk. (If the disc menu appears,  
you may either close it or ignore it for now.)  
4. In the Install from Disk dialog box, select the drive the  
disc is in, and then click OK.  
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MultiModemZBA Quick Start Guide  
5. A list of modems appears. Select your modem from the  
list, and then click Next.  
6. Select the port the modem is connected to, and then click  
Next.  
7. Windows installs the modem driver and MTMoh program.  
8. Click Finish to exit.  
Step 5: Configure the Modem for Your  
Country  
Before you use your modem, you must configure it for the country  
in which it will be used. You must also do this if you move the  
modem to another country after it has been configured for the  
first country. You can use one of two configuration methods:  
The Global Wizard Utility  
The Global Wizard configuration utility is recommended for  
computers running Windows 95 or newer.  
1. Insert the MultiModemZBA compact disc into the CD-ROM  
drive. The Autorun dialog box appears.  
2. Click Initial Setup and Country Selection. The Global  
Wizard dialog box appears. Click Next.  
3. The Global Wizard searches for your modem and identifies  
it. Click Next.  
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4. Select the country in which the modem will be used, and  
then click Next.  
5. Review your choice of country. If it is correct, click Next to  
configure the modem.  
6. When Global Wizard announces that the parameters have  
been set, click Finish to exit.  
AT Commands  
Non-Windows users can configure the modem using AT com-  
mands. You must enter these commands in your communica-  
tion programs terminal window.  
1. Run your favorite communication program and open the  
programs terminal window.  
2. To configure the modem for a specific country, type  
AT%T19,0,nn, where nn is the country code in hexadecimal  
format, and then press ENTER.  
3. To verify the change, type ATI9, and then press ENTER.  
The country code is displayed in decimal format.  
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MultiModemZBA Quick Start Guide  
Country  
AT command  
(hexadecimal)  
Result code  
(decimal)  
Euro/NAM  
Australia  
Czech Republic  
Hong Kong  
Hungary  
AT%T19,0,34 (default)  
AT%T19,0,01  
AT%T19,0,25  
AT%T19,0,30  
AT%T19,0,30  
AT%T19,0,30  
AT%T19,0,30  
AT%T19,0,10  
AT%T19,0,30  
AT%T19,0,09  
AT%T19,0,30  
AT%T19,0,30  
AT%T19,0,30  
AT%T19,0,35  
AT%T19,0,30  
AT%T19,0,34 (default)  
52  
01  
37  
48  
48  
48  
48  
16  
48  
09  
48  
48  
48  
53  
48  
52  
India  
Indonesia  
Japan  
Korea  
New Zealand  
Phillipines  
Poland  
Singapore  
South Africa  
Slovenia  
All others  
The complete list of country codes can be found on the Multi-  
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MultiModemZBA Quick Start Guide  
Step 6: Install and Configure Your Software  
You may use either the communication program included with  
your modem or a third-party program. Communication programs  
designed for Windows 95 and above normally do not need to  
be manually configured, since they use the Plug and Play con-  
figuration of the Windows modem driver. Communication pro-  
grams designed for other operating systems, however, may  
need to be manually configured. If you need advice on config-  
uring software, please see the User Guide.  
How to Get a Copy of the User Guide  
The full MultiModemZBA User Guide can be found on the  
MultiModemZBA compact disc. The User Guide describes the  
modems features, connections, front panel operation, and AT  
command set in detail. It also describes how to use the V.92  
Modem on Hold feature, how to upgrade the modem's firmware,  
and how to resolve common problems. If you have any prob-  
lems getting your modem to work, please refer to the User  
Guide before calling Technical Support (800-972-2439 or  
763-785-3500).  
The User Guide is in Adobe Acrobat format, and requires  
Adobe Acrobat Reader 4.0 or later. The Adobe Acrobat Reader  
program can also be found on the MultiModemZBA compact  
disc. The latest version of Adobe Acrobat Reader can be down-  
loaded from the Adobe Web site at http://www.adobe.com/  
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Patents  
This device is covered by one or more of the following patents: 6,031,867; 6,012,113;  
6,009,082; 5,905,794; 5,864,560; 5,815,567; 5,815,503; 5,812,534; 5,809,068; 5,790,532;  
5,764,628; 5,764,627; 5,754,589; D394,250; 5,724,356; 5,673,268; 5,673,257; 5,644,594;  
5,628,030; 5,619,508; 5,617,423; 5,600,649; 5,592,586; 5,577,041; 5,574,725; D374,222;  
5,559,793; 5,546,448; 5,546,395; 5,535,204; 5,500,859; 5,471,470; 5,463,616; 5,453,986;  
5,452,289; 5,450,425; D361,764; D355,658; D355,653; D353,598; D353,144; 5,355,365;  
5,309,562; 5,301,274. Other patents pending.  
82090150  
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