Microsoft Video Gaming Accessories 45X User Manual

Account Reset Console

Administration Guide

Revision: May 31, 2007 – For Software Version 4.5.x

Lieberman Software Corporation - 1900 Ave of the Stars, Suite 425, Los Angeles, CA 90067

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Scheduling tasks [Advanced] .............................................................................................. 27

Configuring licensing [Advanced] ........................................................................................ 30

Changing Your Own Password............................................................................................... 31

Overview............................................................................................................................. 31

Changing Your Password.................................................................................................... 31

Resetting User Accounts........................................................................................................ 32

Overview............................................................................................................................. 32

Resetting Accounts ............................................................................................................. 32

Account Reset Options .................................................................................................... 33

Looking Up User Data............................................................................................................ 33

Overview............................................................................................................................. 33

Resetting Accounts ............................................................................................................. 33

Identity Configuration.............................................................................................................. 34

Overview............................................................................................................................. 34

Setting Up Identity Information ............................................................................................ 35

Log Viewing............................................................................................................................ 36

Overview............................................................................................................................. 36

Log Viewing Options ........................................................................................................... 36

Viewing the Access Log ...................................................................................................... 37

Viewing the Action Log........................................................................................................ 38

Scheduling Management Reports........................................................................................... 38

Overview............................................................................................................................. 38

Creating and Viewing Management Reports ....................................................................... 38

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Adding Reports ................................................................................................................... 39

Running Reports Immediately ............................................................................................. 40

Editing Report Settings........................................................................................................ 40

Viewing Management Reports................................................................................................ 41

Overview............................................................................................................................. 41

Report Viewing Options....................................................................................................... 42

Scheduling Account Tasks ..................................................................................................... 43

Overview............................................................................................................................. 43

Creating and Viewing Account Tasks.................................................................................. 44

Adding Tasks ...................................................................................................................... 44

Running Tasks Immediately ................................................................................................ 45

Editing Task Intervals and Actions....................................................................................... 45

Viewing Account Task Reports............................................................................................... 47

Overview............................................................................................................................. 47

Report Viewing Options....................................................................................................... 48

Set Program Access Rights.................................................................................................... 50

Overview............................................................................................................................. 50

Program Access Levels....................................................................................................... 50

Adding Access Rights ......................................................................................................... 51

Viewing or Deleting Existing Access Rights......................................................................... 51

Set Group Access Rights ....................................................................................................... 52

Overview............................................................................................................................. 52

Group Access Rights........................................................................................................... 52

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Adding Access Rights ......................................................................................................... 53

Viewing or Deleting Existing Access Rights......................................................................... 53

Set Account Reset Features................................................................................................... 54

Overview............................................................................................................................. 54

Account Reset Options........................................................................................................ 54

Set Password Change Features............................................................................................. 56

Overview............................................................................................................................. 56

Password Change Options.................................................................................................. 57

Configuring Email Settings ..................................................................................................... 59

Overview............................................................................................................................. 59

Configuring Email............................................................................................................. 59

Appearance............................................................................................................................ 61

Overview............................................................................................................................. 61

Managing the Account Reset Console Appearance ............................................................ 61

Colors .............................................................................................................................. 62

Altering the Page Header................................................................................................. 62

Customizing the Main Menu............................................................................................. 62

Customizing the Side Menu ............................................................................................. 63

Customizing the Page Content......................................................................................... 63

Configuring Mobile Settings.................................................................................................... 64

Overview............................................................................................................................. 64

Managing the Mobile Settings ............................................................................................. 64

Data Sources ......................................................................................................................... 65

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Overview............................................................................................................................. 65

Viewing Available Data Sources.......................................................................................... 65

Adding a Data Source......................................................................................................... 66

Editing a Data Source ......................................................................................................... 66

Editing a Microsoft Jet Data Source................................................................................. 67

Editing a Microsoft SQL Server Data Source ................................................................... 67

Editing a General ADO-Compatible Data Source............................................................. 68

Logging Configuration ............................................................................................................ 68

Overview............................................................................................................................. 68

Viewing the Log Configuration............................................................................................. 68

Changing the Log Database................................................................................................ 69

Log Requirements............................................................................................................ 69

User Verification Configuration............................................................................................... 69

Overview............................................................................................................................. 69

Adding and Removing Questions........................................................................................ 70

Setting the Test User........................................................................................................... 71

Editing Question Configurations.......................................................................................... 71

Verification Query Types.................................................................................................. 72

Designing Queries ........................................................................................................... 73

Domain Configuration............................................................................................................. 75

Overview............................................................................................................................. 75

Managing Domains ............................................................................................................. 75

Viewing Domain Details ................................................................................................... 76

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Setting the Default Domain .............................................................................................. 76

Application Security................................................................................................................ 77

Overview............................................................................................................................. 77

Managing Application Security ............................................................................................ 77

Super-User Configuration....................................................................................................... 78

Overview............................................................................................................................. 78

Adding new Super-User Groups.......................................................................................... 78

Viewing or deleting existing Super-User Groups ................................................................. 79

Licensing................................................................................................................................ 80

Overview............................................................................................................................. 80

Changing or Viewing License Information ........................................................................... 80

The ARCWeb Site Index ........................................................................................................ 82

Overview............................................................................................................................. 82

Appendix A............................................................................................................................. 83

Troubleshooting .................................................................................................................. 83

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The software contains proprietary information of Lieberman Software Corporation; it is

provided under a license agreement containing restrictions on use and disclosure and is also

protected by copyright law. Reverse engineering of the software is prohibited.

Due to continued product development this information may change without notice. The

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This is a legal and binding contract between you, the end user, and Lieberman Software

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When licensed by us to you for commercial use, the software can be used to manage the number of

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This software was developed entirely in the United States of America.

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Lieberman Software Corporation, please write:

Lieberman Software Corporation

1900 Ave of the Stars, Suite 425

Los Angeles, CA 90067

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Pre-Usage Considerations

Please ensure that you have completed all steps in the appropriate installation checklist

before you begin attempting to manage the Account Reset Console. Installation checklists

can be found in the accompanying document, ArcWeb Install Guide.

If you have any questions or concerns about this program’s installation or operation before

or after it has been installed, please contact our support department for assistance.

Incorrect installation or poor security practices could allow the compromise of your

passwords.

When used and installed properly, this program provides excellent performance, speed and

security for your password management. Call us if you have any questions about this

product.

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Welcome to the Account Reset Console

Thanks for using the Account Reset Console!

Thank you for using Lieberman Software’s Account Reset Console! The Account Reset

Console, or “ARCWeb” for short, provides your Help Desk with the ability to reset domain

account passwords/account flags, and allows users to reset their own forgotten or expiring

passwords in a fully audited and delegated manner via any web browser. Features of the

Account Reset Console include:

•

The ability to control which users or members of the Help Desk have access to the

application

The ability to regulate which group(s) or users each Help Desk person is allowed to

manage

•

The ability to reset or delegate the authority to reset disabled and locked accounts

The ability to allow authorized users to change or reset their own passwords,

eliminating Help Desk calls for password resets

•

The ability to allow users to reset their own forgotten passwords based on user identity

validation against any relational database

•

The ability to schedule tasks and reports on all managed users

And more!

The Account Reset Console Web Interface

The Account Reset Console is an entirely web-based application which can be completely re-

skinned to match your corporate colors and logos. It can be accessed through any web

browser. The Account Reset Console’s user interface is designed to be simple to understand

and to put all features of the tool no more than a few clicks away, for quick and easy

administration. Here is a quick introduction to the interface:

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1. Corporate Logo – your corporate logo can be put here instead of the Lieberman

Software logo.

2. Tagline – your own tagline can be used here. In addition, nearly all colors in the

Account Reset Console can be changed to match your own corporate identity.

3. Logged-in User: the user currently logged into the system at this web browser.

4. Logout link: Logs the user out of the system.

5. Main menu: Each link on the main menu represents a separate area of activity. Users

with lower privilege levels will see only a few main menu items, such as “Accounts” (for

normal users) or “Accounts” and “Scheduling/Reporting” (for Help Desk Managers).

6. Side Menu: Each main-menu section is subdivided into several “pages”, which can be

accessed through the side menu.

Getting Started

Once you have completely installed the Account Reset Console, you will begin by logging into

the web interface and configuring the product. You will also need to set the group privileges to

allow help desk and admin personnel to utilize the appropriate parts of the application.

Begin by logging into the Account Reset Console. You will need to use an account that is a

member of the initial administrator’s group you specified in the installation process. If your

account is not a member of this initial group you will receive an error message explaining why

you are not permitted to log in.

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Once you log into the Account Reset Console you should see a series of top-level menu

options which look similar to the ones below. If you do not see all the menus, you have logged

in with an account that is not a member of the initial administrative group, and the Account

Reset Console is restricting your access to certain parts of the interface.

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The top-level menus represent different parts of the ARCWeb product:

•

Accounts – this menu contains the direct account manipulation pages. Ordinary users

use these pages to reset their own passwords and configure their answers for identity

verification. Help desk users use these pages to reset other users’ accounts.

Scheduling/Reporting – this menu contains pages for viewing the access and reset

logs, and for scheduling tasks and viewing the reports generated by these tasks.

These pages are generally for help desk managers.

Management – this menu contains pages for setting group permissions, program

features, and application appearance (skinning). This is also where email will be

configured.

•

Configuration – this menu contains pages for domain and data source management,

verification questions, log database location, and application licensing.

Index – this menu links to the index page to the entire application, allowing you to

immediately jump to any page you have rights to access.

Once you have logged onto the Account Reset Console you should begin by configuring the

application to fit your network and your particular needs.

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Configuring the Account Reset Console

Overview

Once you have installed and logged into the Account Reset Console, there are a few steps you

will need to take to configure the tool to function properly with your network. You can use the

tool at any point, but properly configuring it will unlock the full functionality of the product and

allow you to explore every feature it offers.

We recommend that you begin working with the Account Reset Console by:

1. Granting Super-User access rights

2. Configuring managed domains

3. Setting up data sources and logging

4. Selecting program features

5. Configuring email

6. Setting up group permissions

7. Viewing logs

Once you have finished these, the core functionality of the Account Reset Console will be

completely accessible to yourself and those you delegate authority to. You can then proceed

to configure the advanced features of ARCWeb:

1. Configuring verification questions and answers

2. Reviewing data security

3. Updating the application’s appearance

4. Setting up the mobile site (if applicable)

5. Scheduling tasks

6. Configuring licensing

Granting super-user access rights

When you first installed Account Reset Console, you were asked for a group that would be

granted initial access. This group is also granted Super-User access. Super-User access

allows the users of the identified group to be able to perform any actions in the tool including

changing verification questions, database settings, and licensing. You can update these

permissions at any time, but if you have certain administration accounts or groups that you

would like to have unfettered access to the tool, now is a good time to configure them for your

convenience.

You can find super-user configuration under the “Configuration” main menu item, under the

“Super-Users” side menu tab:

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Add your groups by entering their group name (and domain, if appropriate) into the entry fields

and clicking “Add SuperUsers” for each one.

Granting super-user permissions to a group allows them to access any component of the

Account Reset Console interface. For more information on super-users, see the dedicated

“Super-User Configuration” section later in this document.

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Configuring managed domains

Once you have entered your selected super-user groups it is time to configure the specific

domains that the Account Reset Console will be able to manage. Domain configurations can

be found under the “Configuration” main menu item, in the “Domains” side menu tab.

The Account Reset Console will allow you to select (enable) any domain for which your COM+

account has administrator privileges:

You can see any status error messages by clicking the [details] link for a given domain.

If you cannot enable the domain you wish to manage, you may re-run the installer and use a

different account with the appropriate permissions for the COM+ portion of the application, or

grant that account required permissions on the target domain. You can also choose to allow

ARCWeb to manage the local by choosing the [local system] option.

For more information on domain configuration, see the section titled “Domain Configuration”

later in this document.

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Setting up data sources and logging

Account Reset Console 4.X requires Microsoft MSDE/SQL Express or SQL Server 2000/2005

or later for logging and user verification purposes. Lieberman Software Corporation

recommends Microsoft SQL Server 2000 or 2005 as the optimal solution for these purposes.

The Account Reset Console is designed to use a variety of databases for logging and

verification purposes. The “Data Sources” page is the single management point for configuring

these databases. Once a database is configured here, it can be used by other parts of the

system. You can find this page under the “Configuration” main menu item, in the “Data

Sources” side menu tab.

For evaluation purposes the default installed database should suffice. If you need to configure

more databases later, the section titled “Data Sources” later in this document fully documents

the process of adding a new data source or editing existing data sources. For initial evaluation

it should be sufficient to note that the default data source (“Default Log”) should be functional

(have a green check as shown above). If you have installed the product and the data source

does not have the green check, you will need to return to the installation checklist and double-

check the database configuration steps.

Once you have functioning data sources, you will need to examine the logging configuration.

This page is the next one down on the side menu bar, still in the “Configuration” main menu

section, under the “Log Config” side menu tab. The Status line of the page should have a

green checkmark next to it, indicating that the default database is functioning.

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You can select any data source as your log destination using the dropdown box on this page.

The Account Reset Console will reject your choice if you select a non-SQL Server data source.

If you select a SQL Server data source without extant tables, ARCWeb will be able to create

the appropriate database tables for you. You can find information on the database table

requirements and setting alternate databases in the “Logging Configuration” section later in

this document.

For evaluation purposes the default database should be all you need.

Selecting program features

The core features of the Account Reset Console can be configured by administrators and

super-users. They are divided into two sections: Account Reset Features and Password

Change Features. Account Reset Features apply to usage of the Account Reset Console by

Help Desk users who are resetting other users’ accounts. Password Change Features apply

to usage of the Account Reset Console by users who are resetting their own passwords.

You can find both sets of features under the “Management” top-level menu item. On the side

menu they will be items 3 and 4, “Account Reset Features” and “Password Change Features”.

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Account Reset Features

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The Account Reset features allow you to configure what operations Help Desk personnel can

perform on accounts they are resetting. By default, the options should allow all actions on the

account. The settings on this page directly affect the available controls on the “Reset User

Account” page seen by Help Desk personnel. For evaluating the product the default options

should suffice. However, you may find it valuable to switch between this page and the “Reset

User Account” page to see exactly what occurs as you change the settings. For more

information on these features, see the “Set Account Reset Features” and “Resetting User

Accounts” sections later in this document.

Password Change Features

The Password Change Features page allows you to configure the behavior of ARCWeb when

users reset their own passwords. Note that the checkbox entitled “Allow lost password

recovery through ARC” may be enabled but will only function properly once you have

configured your verification questions and answers (in the advanced features).

The default settings should be sufficient for initial evaluation of the product. For more

information on this page, see the “Set Password Change Features” section later in this

document.

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Configuring email

If you want the Account Reset Console to be able to notify users via email of account or

password resets, or to be able to email administrators and managers of scheduled task

completion or failure, you will need to configure the email system. You can find the email

configuration page under the “Management” main menu item and the “Configure Email

Settings” side menu tab.

You will need to use appropriate settings for your network and mail server configuration. For

more information on configuring email settings, see “Configuring Email Settings” later in this

document.

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Setting up group permissions

The final step before you begin using the basic features of the Account Reset Console is to

delegate login and account reset permissions to your chosen groups. ARCWeb uses two

types of account permission, Program Access and Group Access. Program Access allows

you to delegate login rights and interface level privileges to groups; Group Access allows you

to delegate the authority to reset specific other users’ accounts to groups. Group permissions

are the first two side menu tabs under the “Management” main menu tab.

Program Access

You will need to begin by assigning different user groups appropriate web interface access

permissions. This is available under “Program Access”. To grant permissions to a group,

select the appropriate permissions and click “Add Rule”.

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•

Allow Web Logon: Allows users to log onto the Account Reset Console to reset their

own passwords or configure verification answers.

Allow Reset of Other Users’ Accounts: Allows users to reset other accounts if they

have been granted permissions for the specific target user in the “Group

Access” page. See the next section for more information.

•

View Console Logs and Task Reports: Allows users to view the Account Reset

Console’s activity logs and schedule and view tasks and reports.

Manage All Web Access Controls: Allows users to specify program features and group

permissions.

For more information on how to use this page, please see “Set Program Access Rights”, later

in this document.

Group Access

Each group which has been granted the “Allow Reset of Other Users’ Accounts” access right

will have access to the “Reset User Account” page in ARCWeb. However, their requests to

reset accounts will be rejected unless you also grant them the rights to reset other users’

accounts. The “Group Access” page allows you to specify which target groups can be reset.

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Only by setting BOTH the “Allow Reset of Other Users’ Accounts” program access level AND

the appropriate group access rule will a help desk user be able to reset another user’s

account. For more information, please see the “Set Group Access Rights” section later in this

document.

Viewing logs

You can view the logs generated by the Account Reset Console in the “Scheduling/Reporting”

main menu section, under the “View Logs” side menu tab.

You can select to view access logs (logs of who has logged on or off the Account Reset

Console) or action logs (logs of which user accounts have been reset or viewed by which

users). Both successful actions and failed requests are logged. For more information, see the

“Log Viewing” section of this document.

Configuring Verification Questions and Answers [Advanced]

Before users can use the Account Reset Console to reset their lost passwords via question-

and-answer identity verification, you will need to configure the verification questions and

answers. To do this you will need to use the Data Sources, Verification, and Password

Change Features pages. The Data Sources and Verification pages can be accessed through

the “Configuration” main menu link; the Password Change Features page can be accessed

through the “Management” main menu link.

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You will begin configuring the verification system at the “Verification” side menu tab in the

“Configuration” main menu section.

The Account Reset Console will configure three initial questions for you by default. You can

add or remove these questions to/from the list of required questions by clicking the [Add] and

[Remove] links. By default on installation, all three questions are required.

You can add more questions by entering the question text at the bottom of the screen and

clicking “Add Question”. You should also take this opportunity to select your test user. This

test user account will be used to check the entries in the database to confirm that the system is

functioning. It should properly be a member of one of the domains you are managing so that

you can test the domain name values stored in your verification databases.

Once you have a list of questions you are happy with, it will be time to edit each question so

that it retrieves its answer from the appropriate location. You can access this by clicking the

[Edit] link.

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The Account Reset Console allows you to design and use your own SQL queries, and thus

configure your verification system to access any database you may already be using for data

storage. This offers you unparalleled flexibility in verification options.

Once you have finished configuring your questions you will need to make one final change to

the password change features, under “Management” on the main menu and “Password

Change Features” on the side menu: You need to allow users to reset their forgotten password

through ARC via ID verification.

Select the “Allow self service unlock and password reset through ARC (via ID verification)”

checkbox. And enter a number of allowable wrong answers (we suggest 3), then click “Save

Program Features”. You may also elect to allow self service unlock via ARC Credential

Provider which is a separate download and installation for each client. This option allows users

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to reset/unlock their accounts without requiring access to a browser or help desk personnel.

For further information or to download, please visit the Lieberman Software web site at

http://www.liebsoft.com and visit the Account Reset Console pages.

Once you have completed these steps, you should see that the login screen for the Account

Reset Console now includes an option to reset a forgotten or locked-out account:

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The new button at the bottom of the login page allows users to answer the selected questions

to verify their identity and reset their passwords. You may also notice that the “Set Up My

Identity” page becomes available under the “Accounts” main menu item, allowing users to

enter their own answers into the database for those questions which allow it:

For more information on configuring user identity information, see “Identity Configuration”, later

in this document.

Reviewing Data Security [Advanced]

The Account Reset Console is designed to protect the security of your data sources and

network by (a) limiting the amount of time a user automatically stays logged in, and (b)

protecting against escape characters in SQL strings before they are sent to your databases.

You can modify these settings under the “Configuration” main menu and the “Security” side

menu tab.

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When initially evaluating the product, the defaults should suffice. The default character set is

designed to protect MS Access and SQL Server databases. For more information on data

security, see the “Manage Application Security” section later in this document.

Note that after the last character in the allowed character set screen that there is a

space. This is by design and is there to allow users to have spaces in their verification

question answers.

Updating the application’s appearance [Advanced]

Updating the appearance of the Account Reset Console allows you to incorporate your

organization’s colors and logos into the product, thus conveying a unified image to your users.

You can change the appearance of the ARCWeb interface under the “Management” main

menu and the “Appearance” side menu tab.

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All colors should be in hexadecimal RGB format. Thus, red would be FF0000 and green

00FF00. All “0” characters should be zeros, not o’s. For more information on changing the

application’s appearance, see “Appearance” later in this document.

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Setting up the mobile site [Advanced]

The Account Reset Console’s /Mobile site allows you to access any feature of the application

from your mobile device with an optimized download size and screen layout. You can change

the ARCWeb mobile behavior under the “Management” main menu and the “Mobile Settings”

side menu tab.

You will need to determine your selected mobile device’s width in pixels to view the application.

By default, ARCWeb ships with a 320-pixel screen width, which may be too wide for most

phone screens. For more information on setting up the mobile site, see the “Configure Mobile

Settings” section later in this document.

Scheduling tasks [Advanced]

Users who have “View Console Logs and Task Reports” access privileges can schedule and

view management reports, and users who have “Manage All Web Access Controls” privileges

can schedule account tasks as well. You can find task scheduling and report viewing in the

“Scheduling/Reporting” main menu section.

•

Management Reports allow users to report on account statuses but prevent them from

taking any actions on the accounts found.

Account Tasks allow users to identify accounts and automate account actions.

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The list of active and inactive tasks is visible. Adding a new task to the inactive list is as simple

as entering the task name and type and clicking “Add Task”. You can activate/deactivate tasks

by clicking the [Activate] and [Deactivate] links next to the task name.

To configure the task, click the [Edit] link next to the task name:

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In the edit screen you can change the interval, which groups and users it scans for, and what

actions to take. You can find more information on scheduling tasks in the “Scheduling Tasks

and Reports” section later in this document.

Once your scheduled tasks begin to run you will be able to view the reports they generate by

clicking the “View Task Results” side menu tab under the “Scheduling/Reporting” main menu

section.

Configuring licensing [Advanced]

The final step in getting started is to purchase and enter a valid serial number from Lieberman

Software Corporation. Licensing and serial number information is available in the

“Configuration” main menu section, under the “Licensing” tab:

On this page you can enter new serial numbers as well as see the total number of managed

users and the version of the product you currently have installed. The Account Reset Console

is licensed based on the number of users you are managing. Any user which is a member of a

group that can reset its own passwords or which can be reset by ARCWeb help desk users

counts as a managed user.

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Changing Your Own Password

Overview

The Account Reset Console can allow users to reset their own passwords.

Self-service password change is located under the “Accounts” menu item, in the “Change My

Password” tab. Users with “Allow Web Logon” privileges can reset their own passwords if the

Account Reset Console is configured to allow them to do so.

Changing Your Password

To change your own password, you will need to enter the new password twice. If you enter

passwords that do not match, you will be prompted to re-enter them so that they match.

If you enter a password that does not conform to the password rules set by your system

administrators, the Account Reset Console will not change your password. Please ensure that

your new password conforms to the rules set by your system administrators.

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Resetting User Accounts

Overview

The Account Reset Console can allow users to reset other user accounts.

User account reset is located under the “Accounts” menu item, in the “Reset User Account”

tab. Users with “Allow Reset of Other Users’ Accounts” privileges can reset other users’

accounts, provided that they have permission to reset the appropriate user groups. ARCWeb

administrators can grant help desk users the appropriate permissions to reset other users’

accounts.

Resetting Accounts

To reset an account, enter the user’s username and domain, select the appropriate options,

and click “Reset Account”.

Not all the options you see above will be available, depending on how your system

administrators have configured the Account Reset Console. The user accounts you are

permitted to reset may also be restricted.

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Account Reset Options

Not all options will necessarily be available, depending on how your system administrators

have configured the Account Reset Console. However, the available options will allow you to

reset specific components of user accounts.

•

Reset the account password – check this box to reset the account password. Once

you check this box, the “Password” and “Password (again)” fields will be enabled. You

must enter the new password twice to ensure that you have made no typographical

errors. If the new passwords do not match, no changes will be made to the account.

Enabled account if disabled – check this box to reset the “disabled” flag on the

account.

•

Unlock account if locked – check this box to reset the “locked” flag on the account.

Force user to change password on next login – check this box to force the user to

change their password the next time they log onto Windows.

Looking Up User Data

Overview

The Account Reset Console can allow users to view the identity information for another user,

preparatory to resetting their account.

User information lookup is located under the “Accounts” menu item, in the “Look up User Data”

tab. Users with “Allow Reset of Other Users’ Accounts” privileges can look up other users’

information, provided that they have permission to view the appropriate user groups. ARCWeb

administrators can grant help desk users the appropriate permissions to look up other users’

information.

Resetting Accounts

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To look up user information, enter the user’s username and domain and click “Look Up

Answers”. The user accounts you are permitted to view may be restricted.

The user’s identity information will be displayed so that the help desk user can confirm their

identity by having the user answer each question. Once the help desk user is done, they can

click “Reset User Account Now” to automatically take them to the Account Reset screen and

automatically fill in the user’s domain and username.

Identity Configuration

Overview

The Account Reset Console can allow users to verify their identity and reset forgotten

passwords by answering a series of questions.

Identity configuration is located under the “Accounts” menu item, in the “Set Up My Identity”

tab. Identity data can be configured by users with “Allow Web Logon” privileges.

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Setting Up Identity Information

If the Account Reset Console is configured to allow users to verify their identity, and there are

questions that the users can supply answers for, users will be given the opportunity to answer

these questions on this page. Each user-configurable question will be listed.

To change your answers, simply enter the new value into the “Answer” box below the

appropriate question and click “Save Verification Info”. The Account Reset Console will save

the new answer to the database provided by your system administrators.

If you have not supplied answers for all of the verification questions, a red message will tell you

“Your verification information is not complete.” This indicates that you will not be able to

use the ID verification system to recover your password until you have supplied answers to

ALL of the questions.

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The Account Reset Console protects the data sources accessed by the verification system

against intrusion by limiting the characters you can enter into the answer fields. In this

scenario, you may see a message such as the one below. You will have to use a different

answer to proceed.

Log Viewing

Overview

The Account Reset Console logs all access attempts and account actions, recording the user

name, domain, and action taken, including success or failure. These logs can be retrieved by

username and/or date.

Log retrieval is located under the “Scheduling/Reporting” menu item, in the “View Log” tab.

Logs can be retrieved by users with “View Console Logs and Task Reports” privileges.

Log Viewing Options

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The Account Reset Console will display logs from the current logfile. Any logging information

saved in a different log data source will not be displayed.

There are two separate logs that the Account Reset Console can display. The first is the

Access Log, which contains information on which users have accessed (logged onto) the

Account Reset Console. The other is the Action Log, which contains information on which user

accounts have been reset or viewed (or have been attempted to be reset or viewed) by which

other users.

Logs can be displayed for a range of dates and can be limited to a single user if desired.

Viewing the Access Log

To view the Access Log, select “Access Log”, enter the desired range of dates and user

account, and click “Display Log”.

The Account Reset Console records the time that the access was attempted, the IP address

from which the user attempted to log onto the system, the action (“logon success”, “logon

failure”, or “logoff”) and the user attempting to take the action.

Clicking on the headers of each column will sort the table by that column.

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Viewing the Action Log

To view the Action Log, select “Action Log”, enter the desired range of dates and user account,

and click “Display Log”.

The Account Reset Console records the time that the access was attempted, the IP address

from which the user attempted to log onto the system, the action requested, the user

requesting the action, the target of the action, and the result. If the user requesting the

account action does not have permissions to reset the account, the log will read “Error: Not

Allowed”. If the account action fails, the failure cause will be entered into the reset log.

Clicking on the headers of each column will sort the table by that column.

Scheduling Management Reports

Overview

The Account Reset Console includes an automatic report scheduling system which allows you

to automatically generate reports on accounts matching specified criteria.

Task scheduling is located under the “Scheduling/Reporting” menu item, in the “Management

Reports” tab. Management reports can be scheduled or run by users with “View Console Logs

and Task Reports” privileges.

Creating and Viewing Management Reports

The scheduled reports that are currently saved are displayed in a table on the main scheduled

tasks screen, as shown below:

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Management reports are divided into two classes: “Active” and “Inactive” reports. Active

reports are in the queue to be run when the task process runs; Inactive reports will never be

run unless they are transferred into the “Active” list. You can switch a task from Inactive to

Active status by clicking the [Activate] link next to its name. Similarly, you can switch a task

from Active to Inactive status by clicking on the [Deactivate] link next to its name.

Each scheduled task has an interval at which it runs, a set of criteria it scans for, and a set of

user groups to scan. All task settings can be found by clicking the task’s [Edit] link.

Adding Reports

Adding a report is as easy as entering the new report name, selecting the report type, and

clicking the “Add Task” button. The report type will determine how the report selects users

from its target groups:

•

“Password expiration” – Select this report type to search for accounts with

passwords due to expire in the specified number of days. This scan searches for

accounts whose passwords will be expired by the primary domain controller’s password

policy. The date used for calculating the time until expiration in the task is drawn from

the clock on the machine running ARCWeb, NOT the domain controller. Thus, any

inconsistencies in the system clocks between the primary domain controller and the

machine running ARCWeb could cause inaccuracies in detecting the appropriate users.

“Self Reset Configuration” – Select this report type to search for users who have not

completed enrollment in the self-service verification questions.

•

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•

“Account inactivity” – Select this report type to search for accounts which have been

inactive (have not logged in) for the specified number of days. Any time a login is

recorded on any domain controller that ARC is able to contact, the timestamp will be

reset. However, if a domain controller goes offline, this information may be inaccurate,

as the timestamps stored on that domain controller will no longer be available. The

date used for calculating the time until expiration in the task is drawn from the clock on

the machine running ARCWeb, NOT the domain controller. Thus, any inconsistencies

in the system clocks between the primary domain controller and the machine running

ARCWeb could cause inaccuracies in detecting the appropriate users.

Running Reports Immediately

The Account Reset Console will allow you to run reports immediately through the web interface

by checking the report’s checkbox and clicking the “Run Selected Tasks Now” button. This

allows you to run reports without waiting for them to run at their scheduled time, or allows you

to keep “on-demand” reports in the “Inactive” section and run them whenever required.

Editing Report Settings

Clicking the [Edit] link next to a report name will allow you to set the report’s interval, target

groups, and criteria.

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•

Task Name – the name you use to refer to the report task. This name will be stored in

the reports database so you can find the task output.

•

Task runs on – select the days of the week on which the task will run.

Last Run – the last time that the task was run, and the status of the run (success or

failure).

•

Target Groups – the list of groups that the task will scan when run. You can add a

new group by entering a groupname into the box and clicking “Add Group”. You can

delete a target group by clicking on the [del] link next to the groupname.

Filter Users – allows to use create a list of users to ignore when running the reports

Task Details – the task will operate on users who meet these criteria. The task will

search for users who meet the criteria selected.

•

Email Results to – enter an email address in this box will cause the scheduled task

system to send a summary email to this email address when the task has been

completed.

•

Save Task Settings – click this to save the task settings.

Save Task and Run Now – click this to save the task settings and run the task

immediately.

Return to Task List – click this to return to the list of tasks.

•

Viewing Management Reports

Overview

The Account Reset Console’s automatic task scheduler allows you to generate reports on any

scheduled task and save the reports to the logging database. These reports can be viewed by

an admin or help desk manager to discover account issues requiring additional action.

Report viewing is located under the “Scheduling/Reporting” menu item, in the “View Reports”

tab. Reports can be viewed by users with “View Console Logs and Task Reports” privileges.

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Report Viewing Options

Scheduled task reports are saved in the current Account Reset Console log database. Any

reports saved to a previous log database will not be available.

The Account Reset Console will display the most recent runs of any management report at the

top of the page, and a list of all scheduled management reports at the bottom of the page. You

can click on the recent run name to view the report of that run:

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The report shows the name of the task and the date of the run, and then displays a list of the

users found, the actions taken, and the result of the action.

You can also click on the name of a report task at the bottom of the report listing to see a list of

all runs of that report in the database:

From this listing you can select a single run and view the results as above.

Scheduling Account Tasks

Overview

The Account Reset Console includes an automatic task and report scheduling system which

allows you to automate basic account monitoring and reset tasks, and to generate reports on

accounts matching specified criteria.

Task scheduling is located under the “Scheduling/Reporting” menu item, in the “Account

Tasks” tab. Tasks can be scheduled by users with “Manage All Web Access Controls”

privileges.

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Creating and Viewing Account Tasks

The scheduled account tasks that are currently saved are displayed in a table on the main

scheduled tasks screen, as shown below:

Scheduled tasks are divided into two classes: “Active” and “Inactive” tasks. Active tasks are in

the queue to be run when the task process runs; Inactive tasks will never be run unless they

are transferred into the “Active” list. You can switch a task from Inactive to Active status by

clicking the [Activate] link next to its name. Similarly, you can switch a task from Active to

Inactive status by clicking on the [Deactivate] link next to its name.

Each scheduled task has an interval at which it runs, a set of criteria it scans for, a set of

actions to take on the user accounts it finds, and a set of user groups to scan. All task settings

can be found by clicking the task’s [Edit] link.

Adding Tasks

Adding a task is as easy as entering the new task name, selecting the task type, and clicking

the “Add Task” button. The task type will determine how the task selects users from its target

groups:

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•

“Password expiration” – Select this task type to search for accounts with passwords

due to expire in the specified number of days. This scan searches for accounts whose

passwords will be expired by the primary domain controller’s password policy. The

date used for calculating the time until expiration in the task is drawn from the clock on

the machine running ARCWeb, NOT the domain controller. Thus, any inconsistencies

in the system clocks between the primary domain controller and the machine running

ARCWeb could cause inaccuracies in detecting the appropriate users.

•

“Self Reset Configuration” – Select this report type to search for users who have not

completed enrollment in the self-service verification questions.

“Account inactivity” – Select this task type to search for accounts which have been