Maytag Washer W10446215 User Manual

UD-42  
Technical Education  
Service Update  
Second Half — 2011  
Prepared by: WHIRLPOOL CONSUMER CARE  
PART NO. W10446215  
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Table Of Contents  
Cooking Updates............................................................................................................................. Page 1  
Maytag, KitchenAid & Whirlpool Gas Freestanding Double Oven Range................................. Page 1  
Gas smell from upper oven during a bake cycle ..................................................................... Page 1  
Oven not heaꢀng but Cooktop works..................................................................................... Page 2  
Lower Oven Door coming off range when being moved ........................................................ Page 3  
Energy Saver Mode deacꢀvates the display to reduce energy consumpꢀon ......................... Page 4  
KitchenAid Electric Freestanding Double Oven Range.............................................................. Page 5  
Diagnosꢀc Mode for Cooktop Elements not Working ............................................................ Page 5  
Standard Clean Gas Freestanding Ranges.................................................................................. Page 6  
Surface burners will not light.................................................................................................. Page 6  
Whirlpool Self-Clean Gas Freestanding Ranges......................................................................... Page 7  
Self-Clean Cycle not working .................................................................................................. Page 7  
Control Display not funcꢀoning per Use & Care Guide Informaꢀon....................................... Page 7  
All Cooking Products with Electronic Oven Controls................................................................. Page 8  
"F9E0" error code appearing on oven control..................................................................... Page 8-9  
Gas and Electric Freestanding Ranges ....................................................................................... Page 9  
New Passive Hinge Design ................................................................................................ Page 9-10  
KitchenAid and Jenn-Air Inducꢀon Cooktop............................................................................ Page 11  
Installaꢀon Over Built-in Oven.............................................................................................. Page 11  
All Inducꢀon Cooktops............................................................................................................. Page 12  
F47 error code flashing (Issue with line fuses or communicaꢀon cables) ............................ Page 12  
KitchenAid and Whirlpool Microhood (MHC) Microwave ...................................................... Page 13  
Microwave Oven Door Difficult to Remove .......................................................................... Page 13  
Whirlpool Microhood (MHC) Microwave. ............................................................................... Page 14  
F7 Error Code................................................................................................................... Page 14-15  
Jenn-Air and KitchenAid Built-In Single & Combo Microwave Oven ...................................... Page 16  
Microwave oven will not pop popcorn ................................................................................. Page 16  
Jenn-Air and KitchenAid Freestanding Outdoor Grills............................................................. Page 17  
Starꢀng 4/11, KitchenAid will no longer be markeꢀng and selling Freestanding Grills ........ Page 17  
Maytag 10 Year Limited Parts Warranty .................................................................................. Page 18  
Remanufactured Electronic Controls Available ....................................................................... Page 19  
Fabric Care Product Updates ........................................................................................................ Page 21  
Crosley, Maytag, and Whirlpool Top Load Washers ................................................................ Page 21  
Design Change/Eliminaꢀon of Counter Weight .................................................................... Page 21  
Maytag and Whirlpool Front Load Direct Drive Washers........................................................ Page 22  
No Spin or Wet Clothes Complaint ....................................................................................... Page 22  
Amana, Estate, Crosley, Maytag, and Whirlpool Dryers.......................................................... Page 23  
Drum may not ride on front panel bearing block ................................................................. Page 23  
Maytag and Whirlpool Front Load Washers............................................................................ Page 24  
Selector Knob Breaks ............................................................................................................ Page 24  
Maytag and Whirlpool Dryers.................................................................................................. Page 25  
Motor Pulley Comes Loose.............................................................................................. Page 25-26  
Belt Drive, Top Load Washers with Lid Strike (VMW) ............................................................. Page 27  
Lid Will Not Lock ................................................................................................................... Page 27  
Whirlpool Gas and Electric Dryers With LCD Displays........................................................ Page 28-29  
User Interface Not Responsive or Displays Error Codes .................................................. Page 28-29  
Classic Direct Drive Top Load Washers..................................................................................... Page 30  
Splashing During Wash/Rinse Cycle...................................................................................... Page 30  
VMW Belt Drive Top Load Washers ......................................................................................... Page 31  
Washer squeaks/squeals during agitaꢀon or spin ................................................................ Page 31  
- iii -  
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Table Of Contents (conꢀnued)  
Fabric Care Product Updates (conꢀnued) .................................................................................... Page 32  
Horizon Next Generaꢀon ......................................................................................................... Page 32  
Steam Dryers Filling With Water........................................................................................... Page 32  
Whirlpool Cabrio and Maytag Bravos Dryers .......................................................................... Page 33  
Beeping Before End-of-Cycle ................................................................................................ Page 33  
Whirlpool and Maytag Top Load HE Washers.......................................................................... Page 34  
Poor Washability................................................................................................................... Page 34  
Front Load Whirlpool Duet & Maytag Maxima LCD Washers & Dryers.................................. Page 35  
LCD Diagnosꢀc Soꢁware....................................................................................................... Page 35  
How do we use the LCD soꢁware to diagnose problems? ................................................... Page 35  
New Whirlpool Cabrio and Maytag Bravos Dryers.................................................................. Page 36  
New Diagnosꢀc Test Mode ................................................................................................... Page 36  
Clean Up Updates ......................................................................................................................... Page 37  
New Dishwasher - Global Wash System (GWS)....................................................................... Page 37  
Global Wash System Features & Specificaꢀons .................................................................... Page 37  
Skywalker Control Board....................................................................................................... Page 38  
Skywalker Power Pin Peninsula Slots & Connector Box........................................................ Page 39  
Eltek Wax Motor....................................................................................................................... Page 40  
New Single-Piece Plasꢀc Toe/Kick Panel.................................................................................. Page 40  
ProDry™ (w/Fan Assist Operaꢀon) vs. non Fan Assist Models ..........................................Page 41-42  
affresh™ Dishwasher & Disposal Cleaner................................................................................ Page 43  
Door Squeaks When Opening/Closing Door ........................................................................... Page 43  
EZ Slide Tines May Bind............................................................................................................ Page 44  
Techline Tips ............................................................................................................................. Page 44  
New Kitchen Model Number Nomenclature ........................................................................... Page 45  
Refrigeraꢀon Updates................................................................................................................... Page 47  
Broken Ice Chute Tab ....................................................................................................... Page 47-50  
SxS Freezer Door Consolidaꢀon............................................................................................ Page 51  
KitchenAid SXS Refrigerator - Ice Cubes in Boꢂom of Freezer.............................................. Page 51  
KitchenAid & Whirlpool Measured Fill Calibraꢀon Procedure.........................................Page 52-53  
Whirlpool SXS Refrigerators Produce Too Much Ice ............................................................. Page 53  
Top Mount Refrigerator Door Handles Hiꢃng...................................................................... Page 54  
Refrigerator Gasket Seal Check............................................................................................. Page 55  
Door Reversal Kit being shipped with Refrigerators ............................................................. Page 56  
Crispers and Pans Difficult to Pull Out of Refrigerator.......................................................... Page 57  
Refrigerator Compartment Freezing..................................................................................... Page 58  
Maytag and Whirlpool New EZ-Connect IceMaker Kit.......................................................... Page 59  
In-Door-Ice (IDI) Refrigerators............................................................................................... Page 60  
Side by Side Refrigerators..................................................................................................... Page 61  
New Drain Pump for 50# Ice Maker...................................................................................... Page 62  
Service Pointer Index.................................................................................................................... Page 63  
Cooking ..................................................................................................................................... Page 63  
Fabric Care ................................................................................................................................ Page 64  
Clean-Up ................................................................................................................................... Page 65  
Refrigeraꢀon ............................................................................................................................. Page 66  
Delivery and Installaꢀon ........................................................................................................... Page 67  
Training Evaluaꢀon ....................................................................................................................... Page 68  
- iv -  
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Cooking Updates  
Maytag, KitchenAid & Whirlpool Gas Freestanding Double Oven Range  
Gas Smell in Upper Oven  
Models:  
Maytag  
KitchenAid  
Whirlpool  
MGT8655X*-0  
KGRS505X**-0  
GGG388LX*-0  
YGGG390LX*-0  
MGT8775X*-0  
MGT8885X*-0  
MET8665X*-0  
MET8775X*-0  
MET8885X*-0  
YMGT8775X*-0  
YMGT8885X*-0  
YMET8665X*-0  
KERS505X **-0  
KERS507X**-0  
KDRS505XSS*-0  
GGG390LX*-0  
GGE388LX*-0  
GGE390LX*-0  
YKERS507X*-0  
YMET8885X*-0  
*All Colors All models built before Code Date D116 (April 2011)  
Concern: Gas smell from upper oven during a bake cycle.  
Cause: Cross-over flame on upper oven bake burner is geꢀng too much primary air,  
prevenꢁng igniꢁon, and allowing unburned gas to escape into oven. Alꢁtude, barometric  
pressure, gas composiꢁon, or consistency of the cross over porꢁng may have an effect.  
Soluꢀon: Close the air shuꢂer on the upper oven bake burner to the mechanical stop  
creaꢁng a longer, slightly lazy flame that allows crossover for igniꢁon. New burner orifice part  
# W10342662 (.055 versus .054) will also be made available to provide a beꢂer distribuꢁon of  
gas and air.  
Loosen Adjustment Screw and close Air Shuꢁer  
These units use a glow bar for igniꢀon.  
1
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Cooking Updates  
Maytag, KitchenAid & Whirlpool Gas Freestanding Double Oven Range  
Oven not heaꢀng but Cooktop works  
Models:  
Maytag  
KitchenAid  
Whirlpool  
MGT8655X*-0 YMGT8775X*-0  
KGRS505X**-0  
GGG388LX*-0 YGGG390LX*-0  
MGT8775X*-0 YMGT8885X*-0  
GGG390LX*-0  
MGT8885X*-0  
*All Colors  
Concern: Oven not heaꢁng but Cooktop works.  
Cause: Manual Gas Shut Off Lever UP in the OFF posiꢁon as shown.  
Soluꢀon: Push lever down to turn gas supply on.  
This new lever manually shuts off the GAS SUPPLY for the OVENS.  
This new lever manually shuts off the GAS SUPPLY for the OVENS from the regulator. Cooktop gas flow is not  
affected.  
2
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Cooking Updates  
Maytag, KitchenAid & Whirlpool Freestanding Double Oven Range  
Lower Oven Door coming off Hinges  
Models:  
Maytag  
KitchenAid  
Whirlpool  
MGT8655X*-0  
KGRS505X**-0  
YMGT8775X*-0 KERS505X **-0  
YMGT8885X*-0 KERS507X**-0  
GGG388LX*-0  
YGGG390LX*-0  
MGT8775X*-0  
MGT8885X*-0  
MET8665X*-0  
MET8775X*-0  
MET8885X*-0  
GGG390LX*-0  
GGE388LX*-0  
GGE390LX*-0  
YKERS507X*-0  
YMET8665X*-0 KDRS505XSS*-0  
YMET8885X*-0  
*All Colors All models built before Code Date D120 (May 2011)  
Concern: Lower Oven Door coming off range when being moved.  
Cause: Hinge covers need to be upgraded to address hinge receiver performance. New hinge  
covers are currently being used in producꢁon.  
Soluꢀon: Replace current hinge covers with new part numbers W10410463 and W10410461.  
3
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Cooking Updates  
Maytag, KitchenAid & Whirlpool Freestanding Double Oven Range  
Energy Saver Mode  
Models:  
Maytag  
KitchenAid  
Whirlpool  
MGT8655X*-0  
KGRS505X**-0  
YMGT8775X*-0 KERS505X **-0  
YMGT8885X*-0 KERS507X**-0  
GGG388LX*-0  
YGGG390LX*-0  
MGT8775X*-0  
MGT8885X*-0  
MET8665X*-0  
MET8775X*-0  
MET8885X*-0  
GGG390LX*-0  
GGE388LX*-0  
GGE390LX*-0  
YKERS507X*-0  
YMET8665X*-0 KDRS505XSS*-0  
YMET8885X*-0  
*All Colors  
This informaꢁon is not provided in all Use and Care Guides.  
Energy Saver mode deacꢁvates the display to reduce energy consumpꢁon.  
To Acꢀvate the Energy Saver Mode:  
1. Press and hold SETTINGS for 3 seconds. “Energy saver on.” will appear in the upper  
text area.  
2. The seꢀng will be acꢁvated aſter 5 minutes. Any mode may be used with the range  
in Energy Saver by simply selecꢁng the desired mode.  
To Deacꢀvate the Energy Saver Mode:  
1. Press and hold SETTINGS for 3 seconds. “Energy saver off.” will appear in the upper  
text area.  
2. The clock will reappear in the display, and the range can be operated as usual.  
This feature places the control into a sleep mode where the control consumes no more that 1  
waꢂ of power (verses 5 waꢂs when the clock display is on).  
4
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Cooking Updates  
KitchenAid Electric Freestanding Double Oven Range  
Diagnosꢀc Mode for Cooktop Elements not Working  
Models: KERS507XSS, YKERS507XSS  
Concern: Diagnosꢁc procedure listed in the Tech Sheet for tesꢁng the cooktop tap touch  
controls is incorrect.  
Cause: The Diagnosꢁc mode for the cooktop is not available yet. There is a diagnosꢁc  
procedure in the Tech Sheet (W10323648A), but the procedure does not work as  
published.  
Top Burner Touch Controls  
A service pointer will be issued with the correct test procedure as soon as it is available.  
5
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Cooking Updates  
Standard Clean Gas Freestanding Ranges  
Surface Burners not Lighꢀng  
Models:  
Amana  
Estate  
Maytag  
Roper  
Whirlpool  
AGG222VD*0 TGG222VD*0 MGR5605W*0 FGP305KW5  
SF110AXS*1  
WFG110AV*0  
WFG111SV*0  
WFG114SV*0  
AGR3311WD*0 TGP305R*2  
FGP305KW6  
FGP305KW7  
FGP314T*0  
SF110AXS*2  
SF111PXS*2  
AGR4422VD*0  
AGR4433XD*0  
TGP305R*3  
TGP305T*0  
TGP305T*1  
TGP310T*0  
TGP310T*1  
TGP314T*0  
SF114PXS*1 WFG114SW*0  
SF114PXS*2  
SF216LXS*0  
SF216LXS*1  
WFG231LV*0  
*All Colors  
Code Dates: VE040 through VE124 (October 2010 - June 2011)  
Concern: Surfaceburnerswillnotlight. Surfaceignitersclick,butareveryslowtolightburner(s).  
Cause: Certain burner base molds have been found to be out of specificaꢁons.  
Soluꢀon: Replace burner base #98017537 or #W10243396 (see parts list), and burner caps.  
Burner cap part numbers are 98017461 Cap, Burner (Black), 98017465 Cap, Burner (Grey).  
6
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Cooking Updates  
Whirlpool Self-Clean Gas Freestanding Ranges  
Self-Clean Cycle not working  
Models: WFG361LV, WFG366LV, WFG371LV, WFG374LV, WFG381LV  
Code Date: R001 - present  
Concern: Self Clean cycle not working.  
Cause:  
Once the cleaning temperature has been reached, the electronic control requires a  
12-hour delay before another self-clean cycle can be started (standard operaꢁon).  
Due to a soſtware glitch on ranges built today, once a self clean cycle has been  
completed another self-clean cycle cannot be programmed unꢁl the range power  
supply is reset.  
Soluꢀon: Have the customer/tech reset the power to the range for 60 seconds to reset  
the control board memory and provide an addiꢁonal use of the self-clean cycle.  
This process will need to be performed aſter every self-clean operaꢁon. Updated  
controls will be available for manufacturing and field service starꢁng August 1,  
2011.  
This only affects gas ranges, electric range controls do not have this same soſtware feature  
Whirlpool Self-Clean Freestanding Ranges  
Control Display not funcꢀoning per Use & Care Guide Informaꢀon  
Concern: Control not operaꢁng as noted in the Use and Care Guide during Preheat.  
Cause:  
Use & Care states that during preheat, when START is pressed, the oven will begin  
preheaꢁng. Once 170⁰F (75⁰C) is reached, the display temperature will increase  
as the actual temperature of the oven increases. When the preheat temperature  
is reached, a tone will sound and the selected temperature will appear on the  
display.  
If when a bake cycle is selected and the oven has not cooled down below 170⁰  
from a previous cook cycle, the oven temperature readout will default to 350⁰  
and the control will only start displaying the actual oven temperature above 350⁰  
if a higher preheat temperature has been selected.  
Soluꢀon:UpdatedcontrolswillbeavailableformanufacturingandeldservicestarꢁngJuly 2011.  
7
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Cooking Updates  
All Cooking Products with Electronic Oven Controls  
“F9 E0” Error Code  
Concern: “F9E0” error code appearing on oven control.  
Cause: This code will most oſten indicate that the appliance is wired incorrectly at the  
home electrical supply, or at the hard wire connecꢀon. Producꢀon of controls  
with the “F9 E0” error code started February 2011 on all electric low end of the  
model line controls.  
Neutral  
White  
L1  
Black  
L2  
Ground  
Green  
Red  
This error code will usually occur during installaꢀon, but it could also display (at a later point  
in the appliance life) if a bad bake element, or any of the electrical connecꢀons within the  
circuit shown on the following page should malfuncꢀon, become loose, or disconnected.  
The highlighted circuit from L1 through the Bake and Double Line Break relays, and the bake  
element to the L2 side of the line is used whenever the unit is plugged in to verify a 240 volt,  
uninterrupted circuit. If this circuit is not operaꢀng correctly, an error code F9 E0 will appear.  
8
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Cooking Updates  
Gas and Electric Freestanding Ranges  
Models: See Chart on page 10  
Freestanding ranges w/serial numbers starꢁng with “R” (Code Date: R031 August 2010 to  
present), are being manufactured with a new, “passive” door hinge design.  
The new “passive” design has one door hinge with a spring, and the other hinge does not.  
The one-spring design is engineered with enough force to balance the door properly.  
All current hinges will sub to a hinge kit that will require the replacement of both hinges.  
Please replace both Door Hinges when installing this hinge kit.  
If both hinges installed in the door have springs, it will create an off balance door operaꢀon (difficult to  
open, will not remain open).  
9
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Cooking Updates  
Hinge Kit #  
Model Number  
AER5522VA*0  
AER5522VC*0  
AER5830VA*0  
AER5844VA*0  
AER5844VC*0  
AER6011VA*0  
GFE461LV*0  
GFE471LV*0  
IVP33800  
IVP85801  
MER7662W*1  
MER7765W*1  
MER7775W*1  
RF263LXT*3  
RF264LXSQ3  
TES325VQ0  
TES326VD0  
TES355VQ0  
TES356VD0  
TGS325VQ1  
TGS326VD1  
WFE361LV*0  
WFE364LV*0  
WFE366LV*0  
WFE371LV*0  
WFE374LV*0  
WFE381LV*0  
YGFE461LVQ0  
YGFE471LVS0  
YMER7651WS1  
YMER7660WW1  
YMER7662WS1  
YMER7765WW1  
YRF263LXTQ0  
YWFE361LVS0  
YWFE366LVQ0  
YWFE371LVS0  
YWFE381LVQ0  
GFG461LV*1  
GFG464LV*1  
GFG471LV*1  
MGR7661W*1  
MGR7662W*1  
MGR7665W*1  
MGR7775W*1  
W10347463  
LW P  
AGR5844VD*1  
AGR6011VD*1  
WFG361LV*1  
WFG371LVQ1  
WFG374LVS1  
WFG381LVQ1  
AER5822VAW0  
AER5822VCW0  
AER5823XAW0  
IER320WW0  
IVE30100  
IVE32300  
IVE82301  
RF111PXSW3  
RF114PXSQ3  
RF212PXSQ4  
TVE30100  
WFE301LVQ0  
WFE321LWQ0  
WFE324LWQ0  
YIER320WW0  
YRF115LXVQ0  
YWFE301LVQ0  
W10347465  
SW NP  
LW NP  
AER5822VAS0  
AER5822VCS0  
AER5823XAS0  
WFE114LWS0  
WFE301LVS0  
WFE321LWS0  
WFE324LWS0  
YRF115LXVS0  
YWFE301LVS0  
W10347463  
LW NP S/S  
W10368723  
AER3311WAW0  
FEP310VQ0  
RF110AXSQ3  
RF263LXTS3  
TEP315VQ0  
MER7662WS1  
MER7765WS1  
MER7775WS1  
YMER7651WS1  
YMER7660WS1  
YMER7662WS1  
YMER7765WS1  
YRF263LXTS0  
W10347464  
LW P S/S  
MGR7661WS1  
MGR7662WS1  
MGR7665WS1  
MGR7775WS1  
LW- Large Window  
SW- Small Window  
P – Pyro (Self-Clean)  
NP – Non Pyro (Standard Clean)  
S/S - Stainless  
10  
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Cooking Updates  
KitchenAid and Jenn-Air Inducꢀon Cooktop  
Installaꢀon Over Built-In Oven  
Models: KICU509X, KICU569X, JIC4430X, JIC4536X  
IMPORTANT: For proper venꢀlaꢀon, a 3/16” (5 mm) vent is required under the cooktop, in  
the front of the cabinet, when it is installed above a built-in oven. The venꢀlaꢀon opening  
is to extend the full length of the cooktop cutout.  
The New KitchenAid and Jenn-Air products launching in June 2011 are approved for installaꢀon over an  
oven.  
11  
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Cooking Updates  
All Inducꢀon Cooktops  
Models:  
IKEA Whirlpool KitchenAid  
Jenn-Air  
JIC4430X  
JIC4536X  
ICI500X  
GCI3061X  
KICU500X  
KICU508X  
KICU568X  
Concern: F47 Error Code flashing. (Issue with line fuses or communication cables)  
Engineering is not able to simulate the F47 condiꢀon in their lab. A request is being made  
to anyone that comes across this error code to exchange the unit and send the faulted  
cooktop to engineering.  
12  
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Cooking Updates  
KitchenAid and Whirlpool Microhood (MHC) Microwave  
Microwave Oven Door Difficult to Remove  
Concern: Removing oven door difficult because hinge mounꢁng screw are stripping out.  
Cause: Manufacturing is using a locking sealant on the screw that makes it difficult to  
remove. Hinge is welded in place, so removing it is not possible.  
Soluꢀon: Use a soldering gun to heat the sealant before aꢂempꢁng to remove the screw.  
Door Hinge  
Mounꢀng Screw  
13  
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Cooking Updates  
Whirlpool Microhood (MHC) Microwave  
F7 Error Code  
Model: GMH5205XV*0  
An F7 error code means that the magnetron is not operaꢁng because somewhere within the  
power circuit to the magnetron, there is a break in the circuit. Each of the circled components  
within the circuit need to be tested for proper operaꢁon. If these components test correctly,  
you will need to perform the following tests.  
The 15 step procedure below provides the voltage outputs you need to test for.  
1. Unplug microwave oven or disconnect power.  
2. Checked for reversed plug connecꢁon on controls or loose wiring.  
3. Aſter 40 seconds, plug in microwave oven or reconnect power.  
4. If problem persists, test for 120 volts at the Printed Circuit Board Assembly (PCBA)-  
MW relay 4903 by compleꢁng the following steps.  
5. Unplug microwave oven or disconnect power.  
6. Connect voltage measurement equipment.  
7. Plug in microwave oven or reconnect power.  
Ø If 120 volts is not available at the relay, the source of the problem is before  
the PCBA (thermostats, limit, door switches, fuses, etc.).  
14  
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Cooking Updates  
Ø If 120 volts is present and the MW relay 4903 does not close (send the 120  
volts to the inverter boards), unplug microwave oven or disconnect power.  
Replace PCBA, and go to Step 14.  
8. If 120 volts are supplied through the relay to the inverter:  
Ø Check for 5 VDC (microwave oven off) and 2.4 VDC (microwave oven  
running) at connector P23-3 to P23-2 of the PCBA.  
Ø If a reading of 0.15 VDC is measured, the source of the problem is either the  
magnetron or the inverter board.  
9. Unplug microwave oven or disconnect power.  
10. Test the magnetron for a short or open per the instrucꢁons in the “Component Tests”  
secꢁon of tech sheet. If magnetron tests fail, replace the magnetron. Go to Step 14.  
11. Check for 1.3-3.5 VDC at the Printed Circuit Board Assembly (PCBA) connector P23-1 to  
P23-2 by compleꢁng the following steps:  
12. Unplug microwave oven or disconnect power.  
13. Plug in microwave oven or reconnect power.  
Ø If voltage reading is incorrect, unplug microwave oven or disconnect power,  
and replace the PCBA. Go to Step 14.  
Ø If 1.3-3.5 VDC is measured, unplug microwave oven or disconnect power,  
and replace the inverter. Go to Step 14.  
14. Replace all parts and panels before operaꢁng.  
15. Plug in microwave oven or reconnect power.  
15  
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Cooking Updates  
Jenn-Air and KitchenAid Built-In Single & Combo Microwave Oven  
Microwave oven will not pop popcorn  
Concern: Dedicated Microwaves and Combo Ovens not cooking popcorn properly.  
Soluꢀon: Service Pointer W10406260, March 2011, Microwave oven will not pop popcorn.  
Field Repair Kit numbers have been released. Kit # W10394931 & W10394932 contain a  
control board, broil element, and instrucꢁon sheet.  
NOTE: The Broil element and the control board need to be replaced, it is very important that  
both components in the kit are replaced when servicing this issue.  
The broil elements are very similar and the differences are difficult to noꢀce. A one inch difference between  
the placement of the support brace would not be evident to a service man and he might decide not to  
change the element. This decision will turn out to be a bad one. The new control adds ꢀme to the popcorn  
cycle and the element is configured differently. They must both be changed out.  
16  
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Cooking Updates  
Jenn-Air and KitchenAid Freestanding Outdoor Grills  
Starꢀng April 2011, KitchenAid will NO longer be markeꢀng and selling  
Freestanding Grills.  
For inquiries or support on KitchenAid or Jenn-Air grills listed below.  
KitchenAid will conꢀnue to market Built-in Grills under our current model number system.  
KitchenAid will conꢀnue to service and support the  
T-line and V-line KitchenAid Freestanding and Built-in Grills  
with the following model numbers:  
Built-In  
Freestanding  
KFRU488VSS  
KFRU368VSS  
KFRU361VSS  
KFRU271VSS  
KFRU488TSS  
KFRU368TSS  
KFRU365TSS  
KFRU361TSS  
KFRU271TSS  
KBNU487VSS  
KBNU367VSS  
KBNU361VSS  
KBNU271VSS  
KBNU487TSS  
KBNU367TSS  
KBNS361TSS  
KBNS271TSS  
KBSS361TSS  
KBSS271TSS  
17  
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Cooking Updates  
Maytag 10 year Limited Parts Warranty  
Qualified  
Qualified  
Models  
Appliance  
Component  
Appliance  
Component  
Models  
MMV5208W  
MMV6180W  
MMV6186W  
MET8665X  
MHWE200X  
MHWE250X  
MHWE400W  
MHWE450W  
MHWE550W  
MHWE950W  
MVWB300W  
MVWB450W  
MVWB750W  
MVWB850W  
MVWX500X  
MVWX550X  
MVWX600X  
MVWX700X  
MHW6000X  
MHW7000X  
Microwaves  
Magnetron  
Oven &  
Cooktop  
Elements  
Electric  
Ranges  
MET8775X  
MET8885X  
MGT8655X  
Burners  
Grates  
Gas Ranges  
MGT8775X  
Motor  
Wash Basket  
Washers  
MGT8885X  
MDB7600AW  
MDB7709AW  
MDB7759AW  
MDB7809AW  
MDB8050AW  
MDB8859AW  
Chopper  
Stainless  
Steel Tub  
Racks  
Dishwashers  
MFX2571XE  
MFI2670XE  
MFI2665XE  
Refrigerators  
Compressor  
F.Y.I. Maytag is providing a special 10 year limited Warranty for the models and parts shown.  
18  
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Cooking Updates  
Remanufactured Electronic Controls Available  
CG Industries, Ltd. (CGI) will repair your control and have it returned to your attention. CGI is an  
Independent Appliance Control rebuilder. CGI will make every effort to rebuild your control and return  
it back to you within 24-48 hours of receipt. Fill out an order form similar to the one above and send  
payment and the control board to the address provided.  
19  
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— NOTES —  
20  
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Fabric Care Product Updates  
Crosley, Maytag, and Whirlpool Top Load Washers  
Design Change/Eliminaꢀon of Counter Weight  
Iniꢀal Models:  
CAW12444XW MVWX500XW1  
MVWX500XL1  
MVWX550XW1 MVWX600XW1  
WTW5500XL2  
MVWX600XL1  
WTW5550XW2  
MVWX700XW1 MVWX700XL1  
MVWC400XW2 WTW5500XW2  
WTW5600XW2 WTW5640XW2 WTW5700XW2  
WTW5700XL2  
WTW5610XW2 WTW4950XW2  
Old Design  
New Design  
The counter balance weight is being eliminated,  
see figure 1.  
Figure 1  
Two small tub centering springs  
that secure to the upper tub  
bosses on the right side and  
suspension rods have been  
added, see figure 2.  
Figure 2  
Note: A new controller with off balance detecꢀon soꢁware has been developed to compen-  
sate for the counterweight removal. The controllers look similar but are not interchangeable.  
Always order replacement parts by model number.  
21  
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Fabric Care Product Updates  
Maytag and Whirlpool Front Load Direct Drive Washers  
No Spin or Wet Clothes Complaint  
Model Numbers:  
WFW94HEX*0  
WFW97HEX*0  
MHW7000X*0  
WFW95HEX*0  
MHW6000X*0  
Serial Numbers: Prior to C053  
Customer Concern:  
The customer may experience the washer not compleꢀng the cycle, not spinning, not drain-  
ing or wet clothes at the end of the cycle.  
Cause:  
1. Single item loads may create an “off balance” condiꢀon that will prevent the washer  
from reaching full speed spin.  
2. If this is not the case, the control soꢁware may be detecꢀng an out of balance condi-  
ꢀon.  
Correcꢀon:  
If the cause is item #2 above, Order and replace the Central Control Unit (CCU). The soꢁware  
has been updated to resolve these complaints.  
Model Number  
WFW94HEX*0  
WFW95HEX*0  
WFW97HEX*0  
MHW6000X*0  
MHW7000X*0  
Control Part Number  
W10384503  
W10384504  
W10384505  
W10384506  
W10384507  
22  
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Fabric Care Product Updates  
Amana, Estate, Crosley, Maytag and Whirlpool Dryers  
Drum may not ride on front panel bearing block  
Models:  
IV85001  
CGD126SXQ0  
WGD4750XQ0  
NGD5100TQ1  
CEDX631VQ1  
WED5590VQ1  
NED5100TQ1  
7MMGP0035WQ0 WED4750XQ0  
WGD5590VQ1  
CED126SXQ0  
Serial Range: M044 - M103  
Customer Concern:  
Drum may not ride on front panel bearing block, see figure 1. This may also damage the right  
hand support roller.  
Correcꢀon:  
Order replacement drum assembly and right hand support roller. Order by model number.  
Note: Inspect the rear bulkhead and the right hand support roller shaꢁ for damage. Order by  
model part number and replace if needed.  
Figure 1  
23  
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Fabric Care Product Updates  
Maytag and Whirlpool Front Load Washers  
Selector Knob Breaks  
Customer Concern:  
Selector Switch Knob Breaks.  
Correcꢀon:  
Order a new console from the aꢂached list and install.  
24  
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Fabric Care Product Updates  
Maytag and Whirlpool Dryers  
Motor Pulley Comes Loose  
Model Numbers Serial Number Range M035 -M105  
MEDB200VQ0  
MEDB400VQ0  
MEDB800VQ0  
MEDB850WB0  
MEDB850WL0  
MEDB850WQ0  
MEDB850WR0  
MGDB200VQ0  
MGDB400VQ0  
MGDB800VQ0  
MGDB850WB0  
MGDB850WL0  
MGDB850WQ0  
MGDB850WR0  
WED7300XW0  
WED7400XW0  
WED7600XW0  
WED7800XB0  
WED7800XL0  
WED7800XW0  
WGD7300XW0  
WGD7400XW0  
WGD7600XW0  
WGD7800XB0  
WED7800XB0  
WGD7800XW0  
YMEDB400VQ0  
YMEDB850WL0  
YMEDB850WQ0  
YMEDB850WR0  
YWED7300XW0  
YWED7400XW0  
YWED7600XW0  
YWED7800XL0  
Customer Concern:  
Blower pulley comes loose from blower shaꢁ.  
Cause:  
The pulley may not have been ꢀghtened  
properly.  
Correcꢀon:  
Figure 1  
1. a.) Unplug dryer or disconnect the  
power. Remove front panel and lint  
chute, see figure 1.  
b.) Remove the blower pulley (Fig-  
ure 2), completely from the bearing  
shaꢁ (if not already disengaged).  
Conꢀnued on next page.  
Figure 2  
25  
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Fabric Care Product Updates  
Maytag and Whirlpool Dryers  
Motor Pulley Comes Loose (conꢀnued)  
c.) Apply a coaꢀng of medium  
strength thread lock (Thread lock  
242 -part # 4210460) to the enꢀre  
length of threads on the blower  
shaꢁ. See figure 3.  
Apply thread lock  
Figure 3  
Install pulley and ꢀghten.  
1 1/8” Nut  
d.) Use a crescent wrench or 1 1/8”  
open end wrench on the pulley nut  
and a ½ square drive ratchet to hold  
the blower wheel and ꢀghten. See  
figure 4.  
Note: If a torque wrench is available,  
the torque specificaꢀon is 120 in.  
lbs. or 10 ꢁ. lbs.  
1/2” Square Opening in Fan  
Figure 4  
Install belt and check.  
Note: The belt should not touch the  
tab on the blower housing, see figure 5.  
e.) Install all panels and screws.  
f.) Plug in dryer or connect power.  
g.) Operate the dryer and check op-  
eraꢀon.  
Figure 5  
26  
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Fabric Care Product Updates  
Belt Drive, Top Load Washers with Lid Strike (AKA VMW)  
Lid Will Not Lock  
Lid Will Not Lock  
On the top-load washers, if you receive a lid will not lock complaint, check the installaꢀon of  
the lid latch mechanism on the door. On some units, the lid latch was installed incorrectly—  
on the inside of the latch bracket. The lid latch mechanism must slide over the latch bracket  
and secured in place. The thickness of the door latch and bracket is enough to cause problems  
with the locking mechanism.  
Lid Latch Installed in Incorrect Posiꢀon  
Lid Latch Installed in Correct Posiꢀon  
27  
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Fabric Care Product Updates  
Whirlpool Gas and Electric Dryers With LCD Displays  
User Interface Not Responsive or Displays Error Codes  
Models:  
WED97HEXW0  
WGD97HEXL0  
YWED97HEXR0  
WED97HEXL0  
WGD97HEXR0  
WED97HEXR0  
YWED97HEXW0  
WGD97HEXW0  
YWED97HEXL0  
All Serial Numbers  
Customer may experience one or more of the following:  
• The LCD display indicates the dryer is running a cycle, but the drum is not spinning.  
• The power buꢂon will not turn off the display.  
• Start/Pause may have no effect.  
• The LCD displays “The dryer is experiencing a problem.  
• The display may show one of the following error codes: F6E1, F6E2, F0E0.  
NOTE: The dryer may have to be unplugged and plugged back in to exit this mode.  
Cause:  
The User Interface (UI) is unable to communicate to the Cycle Control Unit (CCU); although,  
the CCU can communicate to the UI.  
A good way to determine if the dryer has this parꢀcular UI issue is to check the following:  
• Aꢁer pressing power, if you open the door and the drum light turns on, the CCU is  
correctly detecꢀng that the door is open and sending a command to the UI to turn on  
the drum light. This verifies that the UI is receiving this command from the CCU and  
turning on the light. It also confirms that the harness between the UI and CCU has  
conꢀnuity and the physical connecꢀons are good.  
• However, if the dryer won’t begin a cycle aꢁer pressing Start, it’s because the UI isn’t  
sending data correctly to the CCU even though everything is physically connected in  
the dryer correctly.  
Correcꢀon:  
Order and Install Kit # W10383580. The kit contains a 4 pin RAST Connector (with a Resistor),  
a 5 pin RAST Connector (with a Resistor) and an instrucꢀon sheet.  
28  
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Fabric Care Product Updates  
Whirlpool Gas and Electric Dryers With LCD Displays  
User Interface Not Responsive or Displays Error Codes (conꢀnued)  
P03  
P12  
Figure 1  
Add the 4-pin connector assembly to P12.  
Add the 5-pin connector assembly to P03.  
Route the resistor assemblies through the guides as illustrated in figure 1.  
Figure 2  
Tape the two resistor assemblies to the back side of the User Interface using electrical tape  
(min 0.5” tape connected on each side). See figure 2.  
Run a dry cycle to verify funcꢀonality.  
29  
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Fabric Care Product Updates  
Classic Direct Drive Top Load Washers  
Splashing During Wash/Rinse Cycle  
Complaint:  
Splashing during wash/rinse cycle.  
Resoluꢀon:  
Increase load size. Wash and Rinse water levels are approximately 7”. The user can adjust the  
Wash water level; however, the Rinse level is not user adjustable.  
90° Twist Lock  
Rinse Level Switch  
Wash Level Switch  
(User Controlled)  
Adjust Rinse pressure switch to  
increase rinse water level.  
1. Unplug or disconnect power.  
2. Remove control panel.  
3. Remove rinse pressure switch (the  
switch without the shaꢁ). Turn switch  
90° to disengage from panel.  
4. Using needle nose pliers, turn shaꢁ  
on rinse switch CW unꢀl it clicks. This  
doubles the rinse level from 7” to  
~14”.  
5. Replace all parts and panels.  
6. Plug in washer or reconnect power.  
30  
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Fabric Care Product Updates  
VMW Belt Drive Top Load Washers  
Washer squeaks/squeals during agitaꢀon or spin  
Complaint:  
VMW washer squeaks/squeals during  
agitaꢀon and/or spin.  
Cause:  
This is not suspension related. The seals on  
the gear case were not lubricated properly at  
the factory.  
Resoluꢀon:  
1. Drop gear case.  
Figure 1  
2. Gently pull seal back and apply grease  
into area under lip of seal between the  
spin tube and gear case (Figure 1).  
3. Also, gently pull seal back and apply  
grease into area under lip of seal between  
the agitator shaꢁ and spin tube (Figure 2).  
4. Remove (wipe-off) any excess grease  
from outside of seals.  
Grease Part Number: 8182693  
Retest:  
If noise conꢀnues, replace complete gear  
case.  
Figure 2  
31  
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Fabric Care Product Updates  
Horizon Next Generaꢀon  
Steam Dryers Filling With Water  
Models:  
WED9270XW0, 1, 2  
WGD9270XR0, 1  
WGD9270XL0, 1  
YWED9270XW0, 1, 2  
YWED9270XR0, 1, 2  
YWED9270XL0, 1, 2  
7MWGD9270XR0, 1  
7MWGD9270XL0, 1  
WED9270XR0, 1, 2  
WED9270XL0, 1, 2  
WGD9270XW0, 1  
Serial Numbers:  
All Whirlpool Horizon Next Generation steam dryers up to production week M124.  
Concern:  
Steam dryers are filling with water.  
Cause:  
Steam valve remains energized if steam cycle  
is interrupted (stopped, paused, or door is  
opened). This is a Control soꢁware issue.  
Correcꢀon:  
Replace the main control—order control by  
model number.  
Unꢀl then, recommend the customer not  
interrupt (stop, pause, open door) any steam  
cycle. Once started, allow the cycle to run  
through unꢀl finished. If the cycle is inter-  
rupted and excessive water is found in the  
drum during the next cycle, unplug or discon-  
nect power to the dryer; and then, reconnect  
power and use as recommended.  
32  
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Fabric Care Product Updates  
Whirlpool Cabrio and Maytag Bravos Dryers  
Beeping Before End-of-Cycle  
Complaint:  
Nuisance beeping during cycle, or before end-of-cycle, but not at end-of-cycle. This is NOT  
Wrinkle Shield tone related.  
Resoluꢀon:  
To stop beeping during cycle, simply turn the Damp Dry Signal to “Off”. Damp Dry beeps when  
clothes are 80% dry. This info is in the Use and Care Guide.  
Why Use Damp Dry:  
Select the Damp Dry Signal to alert you that your clothes are approximately 80% dry. This  
useful when you want to remove lightweight items in a mixed load to avoid over-drying or  
remove parꢀally dry items that may need ironing.  
The Damp Dry Signal is useful when drying bed sheets/linens in a mixed load. When the signal  
goes off, open the door to stop the dryer, rearrange the load inside the dryer, close the door  
and restart the dryer to finish the drying cycle. Rearranging the load will aid in the dying  
process.  
NOTE: The Damp Dry Signal is available only with the Automaꢀc Cycles.  
Damp Dry Signal  
Buꢁon  
33  
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Fabric Care Product Updates  
Whirlpool and Maytag Top Load HE Washers  
Poor Washability  
Concern:  
Increased service call volume from customers concerned with cycle selecꢀon, cycle ꢀmes and  
different sounds they are encountering with their new washer.  
Cause:  
Consumers have the expectaꢀon that this washer will act and sound like their previous ma-  
chine. Because the installer is the last touch point with the consumer before they use their  
washer, it is important for the installer to educate consumers to ensure complete saꢀsfacꢀon  
with the new Whirlpool, and Maytag top load washers.  
Soluꢀon:  
If the consumer is available, take a few minutes to familiarize the customer with the Use and  
Care Guide and discuss the features of the washer with them. This will aid in seꢃng their  
expectaꢀons, and eliminaꢀng service calls in the future on properly working products.  
34  
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Fabric Care Product Updates  
Front Load Whirlpool Duet & Maytag Maxima LCD Washers & Dryers  
LCD DIAGNOSTIC SOFTWARE  
Diagnosꢀc Home Screen  
Error Diagnosꢀc: Access Error Codes, Error History, Quick Diagnosꢀc Test, and Clear All Errors.  
Component Acꢀvaꢀon: Acꢀvaꢀon and funcꢀonal tesꢀng of system components and sensors.  
System Info: Displays model #, serial #, hardware info, and other system variables if available.  
Exit Diagnosꢀcs: (Not shown) Exits Service Diagnosꢀcs and returns to standby mode.  
How do we use the LCD soſtware to diagnose problems?  
Quick Diagnosꢀcs: Performs a quick system level test of the  
washer or dryer and displays error results in a dialog box. Test  
stops on first error detected. Quick Diagnosꢀcs is ideal for iden-  
ꢀfying washer and dryer issues and verifying enꢀre machine  
operaꢀon.  
Component Acꢀvaꢀon: When a component is selected from the  
menu, a screen appears providing component informaꢀon, and  
if available, aꢂributes related to the component. Component  
Acꢀvaꢀon is a excellent tool for isolaꢀng problems and verifying  
component operaꢀon.  
IMPORTANT: It should be common pracꢀce to use these LCD  
tools before and aſter repairs are performed.  
35  
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Fabric Care Product Updates  
New Whirlpool Cabrio and Maytag Bravos Dryers  
New Diagnosꢀc Test Mode  
Concern:  
The service technicians are unable to access the new Cabrio and Bravos dryers using the old  
service diagnosꢀc mode acꢀvaꢀon. “Press/hold 2-5 seconds, release for 2-5 seconds, Press/  
hold 2-5 seconds, release for 2-5 seconds, press/hold 2-5 seconds.”  
Soluꢀon:  
The service diagnosꢀc soꢁware and fault/error codes in the new Cabrio and Bravos dryers  
have been updated to remain consistent with other current laundry plaꢄorms.  
To acꢀvate the new Diagnosꢀc Test Mode:  
1. Be sure the dryer is in Standby mode (plugged-in with all indicators off).  
2. Select any three buꢂons (except POWER) and follow the steps below, using the same  
buꢂons. Remember the buꢂons and the order that the buꢂons were pressed.  
Within 8 seconds,  
• Press and Release the 1st selected buꢂon,  
• Press and Release the 2nd selected buꢂon,  
• Press and Release the 3rd selected buꢂon;  
• Repeat this 3 buꢂon sequence 2 more ꢀmes.  
3. If the key sequence was entered successfully, all indicators on the console are il-  
luminated for 5 seconds with “88” (Cabrio) or “888” (Bravos) showing in the “esꢀ-  
mated ꢀme remaining” display. If there are no saved fault codes, all indicators on the  
console will momentarily turn off, and then only the seven segment display will come  
back on and display “88” (Cabrio) or “888” (Bravos).  
Whirlpool Cabrio  
Maytag Bravos  
36  
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Clean Up Updates  
New Dishwasher  
Global Wash System  
WDF530PAY  
WDT710PAY  
WDT770PAY  
WDT790SAY  
WDT790SLY  
WDT910SAY  
WDF530PLY  
WDF730PAY  
WDF750SAY  
2 ½” Console Models  
Fully Integrated Door (FID) Models  
Start of Production: 8-8-11, Order to Ship: 9-1-11  
Global Wash System Features:  
• TurboZone Manifold  
• Triple Filtraꢀon System  
• Easy flip open track stops  
• Diverter models use only 0.9 gal. of water  
• Sound Dampener to reduce vibraꢀons and overall sound levels  
• Opꢀcal Water Indicator (OWI)  
• Single piece plasꢀc toe/kick panel with 1/4 turn fasteners  
Global Wash System Specificaꢀons:  
• Electrical Supply: 120V AC, 60 Hz  
• Water Supply Flow Rate: 120 psi maximum, 20 psi minimum  
• Water Supply Temperature: 49° C (120° F)  
• Water Charge (diverter models): 3.5L (0.9 gal)  
37  
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Clean Up Updates  
New Dishwasher  
Skywalker Control Board  
Fuse Service Check:  
F8 = Motor Fuse  
F9 = Small/Triac Load Fuse  
Check operaꢀon of loads during Service Diagnosꢀcs Cycle.  
• If any of the triac loads work, then F9 Fuse is OK. If all triac loads fail to work, then F9  
Fuse could be open. See Resistance Check.  
• If Wash Motor does not work, then F8 Fuse could be open. See Resistance Check.  
Fuse Resistance Check:  
1. Unplug dishwasher or disconnect power.  
2. Measure resistance of fuse F8 and/or F9. Fuses are on boꢁom of control board, but can  
be checked from top side (see Meter Check diagram).  
- If <3 ohms, then fuse OK.  
- IF >3 ohms, then fuse open.  
3. If fuse is open, inspect and check resistance of all loads on fuse. If any loads are open,  
shorted, or have evidence of overheaꢀng or pinched wires, then replace them.  
38  
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Clean Up Updates  
Skywalker Power Pin Peninsula Slots & Connector Box  
Power Pin Peninsula Slots  
Implemented on all Skywalker controls simi-  
lar to what was done on the Yoda controls.  
The peninsula slots open like an “arc track-  
ing fuse” to stop arc tracking acꢀvity on the  
board instead of relying on the tradiꢀonal  
TCO. Tesꢀng shows that the power trace or  
peninsula burns open very consistently and  
reliably when tracking occurs at the power  
connector, or when it originates in the power  
& relay circuits above/around the power con-  
nector. With the power pin on the peninsula,  
Skywalker Power Pin  
the peninsula burns open, and separates the  
incoming power pin from the rest of the PC  
board. The benefit of this design is that it  
eliminates the nuisance tripping associated  
withbimetalsandTCO’s.Thesepeninsulaslots  
should “only” open when the board has been  
arctrackingandburnedaholeinthepeninsula.  
Peninsula Slots (P4)  
Connector Box with Flame-rated Foam Gasket  
(W10369575)  
Add connector box with foam gasket to all  
Skywalker and Yoda applicaꢀons using the  
Power Pin Peninsulas. The connector box is a  
small cover that snaps onto the housing and  
connector brace of the control and covers  
the porꢀon of the RAST 5 power connectors  
that is not already enclosed by the housing  
and connector brace. The connector box and  
flame-rated foam gasket is used to contain  
any superheated material from leaving the  
board and falling on the floor. The connector  
box also helps assure that the RAST 5 power  
connectors are fully seated. The connector  
box and connector brace are criꢀcal  
elements of the control enclosure (or more  
specifically its maꢀng harness connectors);  
so service kits are being created for all the  
controls that include a spare sample of  
the connector brace and connector box,  
to make sure the originals are never lost  
during service and they obviously need to  
be reinstalled with the control is replaced.  
Connector Box with Flame  
Retardant Foam Gasket  
W10369575  
39  
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Clean Up Updates  
Eltek Wax Motor  
Theory of Operaꢀon  
With the “push” type thermo actuators, the heat  
sensiꢀve substance expands and gradually pushes  
the plunger out of the body (approx 60 sec). When  
the PTC is de-energized, the wax motor cools down  
and the plunger, assisted by a spring, retracts to its  
rest posiꢀon (approximately three minutes).  
Service Diagnosꢀcs  
Wax Motor vs. Solenoid—When the wax motor  
is used instead of a solenoid, it may take up to 60  
seconds to actuate and up to three minutes to cool  
to reset vs. the immediate acꢀon of a solenoid. The  
ꢀme for the wax motor to actuate and reset must be  
considered when diagnosing component problems.  
Eltek Wax Motor  
New Single-Piece Plasꢀc Toe/Kick Panel  
Refer to Service Pointer W10422740  
for model numbers, install and removal instrucꢀons.  
Concern:  
The new toe/kick panel has an aꢁachment method that is different from the old style metal  
panel that was secured by screws.  
The new toe/kick panel is fastened to the dishwasher by 2 plasꢀc push-pin style clips that lock  
in place with a ¼ turn.  
Lock/Unlock Fasteners  
¼ turn = Unlock  
¼ turn = Lock  
40  
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Clean Up Updates  
ProDry™ (w/Fan Assist Operaꢀon) vs. non Fan Assist Models  
refer to Service Pointer # W10436103  
Serial Range: F040 start of producꢀon  
Model Numbers: See table on next page  
Concern:  
To understand the two venꢀng designs—and the possible root causes for moisture on cabinets or in  
between the inner and outer door panels.  
Overview:  
There are two vent designs used, fan assist and non fan assist. See figure 1 & 2.  
Both venꢀng designs act similar with the excepꢀon of the dry cycle.  
Wax Motor Seal  
Wax Motor  
Vent Bezel Seal  
Air Inlet Vent  
Vent Dampener  
Vent Dampener  
No Fan Motor  
No Vent Tube  
Fan Motor  
Vent Tube  
Figure 1 – ProDry™ w/Fan Assist  
Figure 2 – Non Fan Assist  
Fan assist models: When ProDry™ is selected, the vent damper closes at the start of the cycle and re-  
mains closed throughout the enꢀre wash and rinse cycle. During the dry cycle the vent damper opens  
and the fan is energized during the dry porꢀon of the cycle. When the cycle is complete and the clean  
indicator is on, the fan will run for an addiꢀonal 60 minutes with the vent damper open; then, the  
vent damper will close and stay closed for an addiꢀonal five hours.  
If ProDry™ is not selected, the vent damper closes at the start of the cycle and remains closed  
throughout the enꢀre wash, rinse, and dry cycle–and an addiꢀonal six hours aſter the clean indicator  
turns on. If the cycle is paused at anyꢀme during the wash or rinse cycle, the vent damper will open  
unꢀl the cycle is resumed. Once the clean indicator is on and the door is opened for 5 seconds or  
more, the vent will not reclose.  
Non fan assist models: The vent damper closes at the start of the cycle and remains closed throughout  
the enꢀre wash, rinse, and dry cycle—and an addiꢀonal six hours aſter the clean indicator turns on.  
Once the clean indicator is on and the door is opened for 5 seconds or more, the vent damper will not  
reclose.  
Correcꢀon:  
If you experience moisture between the inner and outer door panels, or on cabinets around the air  
inlet area of the outer door panel—located near the top leſt side of the panel (see figure 1), verify that  
vent damper is closing by using the service diagnosꢀc rouꢀne. The procedure is located in the product  
tech sheet.  
Verify that wax motor seal and vent bezel seal are not pinched or missing (see figure 2). Verify there  
are no leaks around the vent bezel seal allowing moisture past the bezel and into the door panel  
area. Verify that vent fan motor is operaꢀng by using the service diagnosꢀc rouꢀne. The procedure is  
located in the product tech sheet.  
41  
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Clean Up Updates  
ProDry™ (w/Fan Assist Operaꢀon) vs. non Fan Assist Models  
Serial Range: F040 start of producꢀon  
Model Numbers:  
Pro Dry Model Number W10195024  
KUDE60FXBL0  
KUDE60FXBL1  
KUDE60FXBL2  
KUDE60FXPA0  
KUDE60FXPA1  
KUDE60FXPA2  
KUDE60FXSS0  
KUDE60FXSS1  
KUDE60FXSS2  
KUDE60FXWH0  
KUDE60FXWH1  
KUDE60FXWH2  
KUDE60HXSS0  
KUDE60HXSS1  
KUDE60HXSS2  
KUDE60SXSS0  
KUDE60SXSS1  
KUDE70FXPA0  
KUDE70FXPA1  
KUDE70FXPA2  
KUDE70FXSS0  
KUDE70FXSS1  
KUDE70FXSS2  
Non Pro Dry Model Number W10195031  
KUDC10FXBL0  
KUDC10FXBL1  
KUDC10FXBL2  
KUDC10FXSS0  
KUDC10FXSS1  
KUDC10FXSS2  
KUDC10FXWH0  
KUDC10FXWH1  
KUDC10FXWH2  
KUDC10IXBL0  
KUDC10IXBL1  
KUDC10IXBL2  
KUDC10IXBL3  
KUDC10IXSS0  
KUDC10IXSS1  
KUDC10IXSS2  
KUDC10IXSS3  
KUDC10IXWH0  
KUDC10IXWH1  
KUDC10IXWH2  
KUDC10IXWH3  
KUDE20FXBL0  
KUDE20FXBL1  
KUDE20FXBL2  
KUDE20FXSS0  
KUDE20FXSS1  
KUDE20FXSS2  
KUDE20FXWH0  
KUDE20FXWH1  
KUDE20FXWH2  
KUDE20IXBL0  
KUDE20IXBL1  
KUDE20IXBL2  
KUDE20IXSS0  
KUDE20IXSS1  
KUDE20IXSS2  
KUDE20IXWH0  
KUDE20IXWH1  
KUDE20IXWH2  
KUDE40FXBL0  
KUDE40FXBL1  
KUDE40FXBL2  
KUDE40FXBT0  
KUDE40FXBT1  
KUDE40FXBT2  
KUDE40FXPA0  
KUDE40FXPA1  
KUDE40FXPA2  
KUDE40FXSP0  
KUDE40FXSP1  
KUDE40FXSP2  
KUDE40FXSS0  
KUDE40FXSS1  
KUDE40FXSS2  
KUDE40FXWH0  
KUDE40FXWH1  
KUDE40FXWH2  
KUDE48FXBL0  
KUDE48FXBL1  
KUDE48FXSS0  
KUDE48FXSS1  
KUDE48FXWH0  
KUDE48FXWH1  
KUDE50CXSS0  
KUDE50CXSS1  
KUDE50CXSS2  
KUDL15FXBL0  
KUDL15FXBL1  
KUDL15FXBL2  
KUDL15FXSS0  
KUDL15FXSS1  
KUDL15FXSS2  
KUDL15FXWH0  
KUDL15FXWH1  
KUDL15FXWH2  
KUDS30CXBL0  
KUDS30CXBL1  
KUDS30CXBL2  
KUDS30CXBL3  
KUDS30CXSS0  
KUDS30CXSS1  
KUDS30CXSS2  
KUDS30CXSS3  
KUDS30CXWH0  
KUDS30CXWH1  
KUDS30CXWH2  
KUDS30CXWH3  
KUDS30FXBL0  
KUDS30FXBL1  
KUDS30FXBL2  
KUDS30FXPA0  
KUDS30FXPA1  
KUDS30FXPA2  
KUDS30FXSS0  
KUDS30FXSS1  
KUDS30FXSS2  
KUDS30FXWH0  
KUDS30FXWH1  
KUDS30FXWH2  
KUDS30IXBL0  
KUDS30IXBL1  
KUDS30IXBL2  
KUDS30IXBL3  
KUDS30IXBT0  
KUDS30IXBT1  
KUDS30IXBT2  
KUDS30IXBT3  
KUDS30IXSS0  
KUDS30IXSS1  
KUDS30IXSS2  
KUDS30IXSS3  
KUDS30IXWH0  
KUDS30IXWH1  
KUDS30IXWH2  
KUDS30IXWH3  
KUDS30SXBL0  
KUDS30SXBL1  
KUDS30SXSS0  
KUDS30SXSS1  
KUDS30SXWH0  
KUDS30SXWH1  
KUDS35FXBL0  
KUDS35FXBL1  
KUDS35FXBL2  
KUDS35FXSS0  
KUDS35FXSS1  
KUDS35FXSS2  
KUDS35FXWH0  
KUDS35FXWH1  
KUDS35FXWH2  
WDF750SAYB0  
WDF750SAYM0  
WDF750SAYW0  
42  
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Clean Up Updates  
affresh™ Dishwasher & Disposal Cleaner  
refer to Training Pointer # W10388297  
Concern:  
Phosphate-Free Dishwasher Detergents May Cause  
White Film. Most states have been transiꢀoning to  
phosphate-free dishwasher detergents that may  
leave the dishwasher with odor-causing mineral  
build-up and white filming.  
Soluꢀon:  
Use new affresh™ D2 reformulated once a month  
along with daily use of new detergent booster (due  
out in 8/11) to eliminate odors and mineral build  
up—2 tablets in the dishwasher and 1 in the dispos-  
al. New affresh has less perfume and more citric acid  
for cleaning hard water deposits. The new booster  
works as good–if not beꢁer–then phosphates and is  
a environmentally safe to use.  
Door Squeaks When Opening/Closing Door  
refer to Installation Pointer # W10409048  
Concern:  
Customers are complaining of squeaks  
when opening and closing the door.  
Soluꢀon:  
Installers did not remove the Styro-  
foam blocks from the rope/link pulleys.  
Remove and discard blocks from both  
sides of dishwasher.  
NOTE: This issue only applies to mod-  
els with Stainless Steel tubs. This issue  
is rarely seen in the home  
Repeat Procedure on Leſt Side  
43  
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Clean Up Updates  
EZ Slide Tines May Bind  
Clips  
Concern:  
The EZ Slide ꢀnes located on  
the lower rack may bind due to  
hard water deposits.  
Clips  
Soluꢀon:  
A drop of rinse aid on each  
of the clips will help lubricate  
the area and allow the ꢀnes  
to move back and forth more  
freely.  
Lower Rack w/EZ Slide Tines  
Techline Tips  
• Diagnosꢀcs—Always run diagnosꢀcs and check for error codes. If an error code is pres-  
ent, test the suspect component(s). Replacing the control rarely resolves an error code.  
• Repeat Calls—Clean Light blinking 7 ꢀmes. This issue has been addressed in a Service  
Pointer and video on Service Maꢁers. However, techs are sꢀll replacing controls for this  
issue. Refer to Service Pointer # K8178496 (Jan. 05). NOTE: the model numbers are off  
because we sꢀll make that code in some of the units today  
• Leaking under the door—This is caused by the spray arm(s) or feed-tube spraying at the  
door. This may be caused by a crack in the spray arm, clogged holes deflecꢀng spray at  
the door, or the feed-tube not properly seated. If you have a clear dishwasher test door,  
this is the ꢀme to use it.  
• Dishes are not drying—If customer is using a rinse aid and the heater is operaꢀonal,  
the washer is usually not the cause. Check water temperature (inside the dishwasher)  
for proper supply. Water temp should be ~ 120°. Suggest that before starꢀng the  
dishwasher, turn on the hot water faucet at the sink unꢀl the water is running hot.  
TURBO Dry Rinse Agent: Part #W10209291  
• Door not closing aſter replacing door gasket—Stainless Steel tubs only. If possible, close  
door and run dishwasher on high temp wash a couple of ꢀmes. If door is unable to close  
completely, wedge door in closed posiꢀon with a folded dish towel for a day or two unꢀl  
gasket reforms, or heat gasket with hair dryer to soſten and reform gasket.  
44  
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Clean Up Updates  
45  
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— NOTES —  
46  
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Refrigeraꢀon Updates  
Broken Ice Chute Tab  
See Model Number List (on the following pages)  
The tab on the Ice Chute may break  
Repair with Ice Dispenser Tab Kit (Part #8201756)  
This tab may break  
Do not break off this tab  
Parts Included  
1. Ice Door Assy  
2. Torsion Spring  
3. Pin - Ice Door  
4. Steel Door Tab Bracket w/Tape  
5. Support clip  
6. Dashpot  
A Broken Tab installaꢀon video is available on Service Maꢁers:  
RefrigIceDoorKiꢂorBrokenTabInstallaꢀon.wmv  
47  
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Refrigeraꢀon Updates  
Broken Ice Chute Tab (conꢀnued)  
Model Numbers for Broken Ice Chute Tab  
ASD2511WRB  
ASD2520WRB  
ASD2522VRB  
ASD2522WEB  
ASD2522WRB  
ASD2523WRB  
ASD2524VEB  
CS20TKXNQ  
CS22AEXHW  
CS22AFXKB  
CS22CFXTB  
CS22TKXNQ  
CS25AEXHW  
CS25AFXKQ  
CS25CFXTQ  
DDSF136DSS  
EC3JHAXRL  
ED22TQXEN  
ED22TQXGN  
ED22UEXHT  
ED22UQXGW  
ED25CEXJB  
ED25CQXFB  
ED25CQXHB  
ED25DQXFB  
ED25LFXGB  
ED25LFXHB  
ED25PEXHB  
ED25PQXFN  
ED25QFXHB  
ED25RFXFB  
ED25RQXFN  
ED25TEXEN  
ED25TQXEW  
ED25TQXGN  
ED25UEXHT  
ED25UQXGW  
ED27DQXFB  
ED27PEXHB  
ED27PQXEN  
ED27QFXHB  
ED2CHGXKQ  
ED2CHQXKB  
ED2CHQXTB  
ED2CHQXVB  
ED2DHEXWB  
ED2FHAXNB  
ED2FHAXSB  
ED2FHAXST  
ED2FHEXLQ  
ED2FHEXMB  
ED2FHEXNB  
ED2FHEXSB  
ED2FHEXTB  
ED2FHEXVB  
ED2FHGXKB  
ED2FHGXSB  
ED2FTGXKQ  
ED2FVGXSS  
ED2GHEXNB  
ED2GHGXMB  
ED2GPWXKW  
ED2GTGXKQ  
ED2GTKXNQ  
ED2GTMXRQ  
ED2GTQXKQ  
ED2GVEXVD  
ED2HBEXTB  
ED2HHEXVB  
ED2HHKXTS  
ED2JHAXTB  
ED2JHEXTS  
ED2SHAXNB  
ED2SHEXMQ  
ED2SHEXXB  
ED2SHGXMQ  
ED2VHEXSB  
ED2VHEXTB  
ED2VHEXVB  
ED2VHGXMB  
ED2YHGXLQ  
ED5CHGXKQ  
ED5CHQXKB  
ED5CHQXTB  
ED5CHQXVB  
ED5DHEXWB  
ED5FFGXSL  
ED5FHAXNB  
ED5FHAXSA  
ED5FHAXVA  
ED5FHEXKQ  
ED5FHEXMB  
ED5FHEXNB  
ED5FHEXSB  
ED5FHEXTB  
ED5FHEXVB  
ED5FHGXKB  
ED5FHGXNQ  
ED5FHGXSB  
ED5FTGXKQ  
ED5FVAXWL  
ED5FVEXSS  
ED5FVGXSS  
ED5GHEXNB  
ED5GHGXMB  
ED5GTFXKQ  
ED5GTGXKQ  
ED5GTNXMQ  
ED5GTQXKQ  
ED5GVEXVD  
ED5HBEXTB  
ED5HHAXVB  
ED5HHEXTB  
ED5HHGXNL  
ED5HHGXTQ  
ED5HVAXVL  
ED5HVEXVB  
ED5JHAXML  
ED5JHAXTB  
ED5JHEXTB  
ED5JHGXRB  
ED5JHGXRL  
ED5JVAXTB  
ED5JVEXTB  
ED5KVEXVB  
ED5LDEXWB  
ED5LHAXMB  
ED5LHAXWB  
ED5LHEXTD  
ED5LHGXNB  
ED5LTAXVB  
ED5LVAXVB  
ED5LVAXWB  
ED5NHAXNB  
ED5NHEXMB  
ED5NHEXNB  
ED5NHGXMQ  
ED5NHGXNQ  
ED5NHGXRL  
ED5NHGXTL  
ED5NHGXVB  
ED5NTGXLQ  
ED5NTQXKQ  
ED5PBAXVA  
ED5PBEXTB  
ED5PHAXMB  
ED5PHAXRB  
ED5PHAXSB  
ED5PHEXMB  
ED5PHEXNL  
ED2JHGXRB  
ED2KHAXVA  
ED2KVEXVB  
ED2LDEXWB  
ED2LHAXMB  
ED2LHEXTD  
ED2NHAXNT  
ED2NHEXMB  
ED2NHEXNB  
ED2NHGXMQ  
ED2NHGXNQ  
ED2NHGXRL  
ED2NHGXTL  
ED2NHGXVB  
ED2NTGXLQ  
ED2NTGXMQ  
ED2NTQXKQ  
ED2PBEXTB  
ED2PHAXRB  
ED2PHEXMB  
ED2PHEXNB  
ED2PHEXRB  
ED2SHAXMB  
EC3JHAXRL1  
EC3JHAXRS  
EC3JHAXRS1  
ED0GTKXKQ  
ED0GTQXKQ  
ED20TKXFN  
ED20TQXEN  
ED20TQXFN  
ED20ZKXFN  
ED22CQXHB  
ED22CQXJB  
ED22DKXFW  
ED22DQXFW  
ED22GWXFT  
ED22LFXGB  
ED22LFXHB  
ED22PEXHB  
ED22PKXFN  
ED22PQXFN  
ED22QFXHB  
ED22RFXFB  
ED22TEXHN  
All Colors/All Engineering Dash Numbers  
48  
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Refrigeraꢀon Updates  
Broken Ice Chute Tab (conꢀnued)  
Model Numbers for Broken Ice Chute Tab  
ED5PHEXRB  
ED5PVEXVS  
ED5PVEXWS  
ED5RHAXNB  
ED5RHEXMQ  
ED5RHEXNL  
ED5RHEXTL  
ED5RHGXMQ  
ED5SHAXMB  
ED5SHAXNB  
ED5SHEXB  
GC5CHAXNB  
GC5SHAXVA  
GC5SHEXNB  
GC5SHGXKB  
GC5SHGXLB  
GC5THEXNB  
GC5THGXKB  
GC5THGXLB  
GD22DCXHB  
GD22DFXFB  
GD22DKXHW  
GD22DQXFW  
GD22SFXHS  
GD25BFCHB  
GD25DCXHS  
GD25DFXFB  
GD25DIXHB  
GD25DIXHW  
GD25DQXFW  
GD25FFCHB  
GD25SFCHS  
GD25YFXHW  
GD27DFXFB  
GD27DIXHB  
GD27DQXFW  
GD27YFXHW  
GD2LHGXKB  
GD2NHAXMB  
GD2NHGXKQ  
GD2NHGXKQ  
GD2NHGXLQ  
GD2SHAXKB  
GD2SHAXLB  
GD2SHAXMB  
GD2SHAXNB  
GD2SHGXKB  
GD2SHGXLB  
GD2SHKXKQ  
GD5DHAXVA  
GD5FVAXVA  
GD5LHGXKB  
GD5LHGXLB  
GD5NHAXMB  
GD5NHGXKQ  
GD5NHGXLQ  
GD5PHAXLB  
GD5PHAXMS  
GD5PHAXRL  
GD5QHAXKQ  
GD5RHAXMB  
GD5RHAXNB  
GD5RHAXRB  
GD5RHAXSB  
GD5RHAXTB  
GD5RVAXVA  
GD5SHAXKB  
GD5SHAXLB  
GD5SHAXMB  
GD5SHAXNB  
GD5SHGXKB  
GD5SHGXLB  
GD5THGXKS  
GD5YHAXNL  
GD5YHAXTL  
GD5YHEXLS  
GS2KVAXVS  
GS2SHAXKB  
GS2SHAXLB  
GS2SHAXMB  
GS2SHAXNB  
GS2SHAXSB  
GS2SHEXMB  
GS2SHEXNB  
GS2SHGXKB  
GS2SHGXLB  
GS2SHKXNQ  
GS5DHAXVA  
GS5SHAXNB  
GS5SHAXSA  
GS5SHAXTB  
GS5SHGXKB  
GS5SHGXLB  
GS5SVAXVA  
GS5VHAXWA  
GS6QHAXKQ  
GS6SHANKB  
GS6SHANLB  
GS6SHAXKB  
GS6SHAXLB  
GS6SHAXMB  
GS6SHAXNB  
GS6SHEXMB  
GS6SHEXNB  
ID2GFGXRS  
ID2HHEXTS  
ID3CHEXVQ  
ID3CHEXWQ  
ID5GFGXRQ  
ID5HHEXTQ  
ID5HHEXVQ  
ID5HHEXWQ  
INQ225300  
INS204300  
IRQ226300  
IS22AGXTQ  
IS25AFXRD  
IS25AGXRQ  
IS25CFXTQ  
KSBS25IVBL  
KSCK23FVBL  
KSCK25FVBL  
KSCS22QFAL  
KSCS23FSBL  
KSCS23INBL  
KSCS25FJSS  
KSCS25FKBL  
KSCS25FSBL  
KSCS25INBL  
KSCS25ISWH  
KSCS25MSMS  
KSCS25MTMK  
KSCS25QFAL  
KSCS27QFAL  
KSFS25FJBL  
ED5SHEXKQ  
ED5SHEXMQ  
ED5SHEXXL  
ED5SHGXMQ  
ED5THAXMS  
ED5VBEXTB  
ED5VHAXVB  
ED5VHEXRB  
ED5VHEXSB  
ED5VHEXTB  
ED5VHEXVB  
ED5VHGXMB  
ED5YHEXMB  
ED5YHGXLQ  
ED7FHEXMB  
ED7FHGXKQ  
ED7FHGXKT  
ES2FHAXSA  
ES5DVAXWA  
ES5FHAXSA  
ES5LHAXSA  
ES5PHAXSB  
ES5PVAXWA  
GC3CHAXNB  
GC3JHAXTB  
GC3PHEXNB  
GC3SHAXVA  
GC3SHEXNB  
KSFS25FKBL  
KSRA22CNBL  
KSRA22FKBL  
KSRA22ILBL  
KSRA22KKBL  
KSRA22KNSS  
KSRA25CNBL  
KSRA25FKBL  
KSRA25ILBL  
KSRA25KKBL  
KSRA25KNSS  
KSRA25PNBL  
KSRB22FGBL  
KSRB22FHBL  
KSRB22FKBL  
KSRB22FNSS  
KSRB22FRBX  
KSRB22FTBX  
KSRB22QGSS  
KSRB25FGBT  
KSRB25FHBL  
KSRB25FKBL  
KSRB25FNSS  
KSBP23INSS  
KSBP25FJSS  
KSBP25FKSS  
KSBP25INBL  
KSBP25IVSS  
KSBS23INBL  
KSBS25FJBL  
KSBS25FKBL  
KSBS25INBL  
All Colors/All Engineering Dash Numbers  
49  
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Refrigeraꢀon Updates  
Broken Ice Chute Tab (conꢀnued)  
Model Numbers for Broken Ice Chute Tab  
KSRB25FRBX  
KSRB25FTBX  
KSRB25QGSS  
KSRB27FGBL  
KSRB27FHBL  
KSRB27QGSS  
KSRC25FVBL  
KSRD22FKBL  
KSRD22FTBL  
KSRD25FKBL  
KSRD27FKBT  
KSRE22FHBT  
KSRE25FHBT  
KSRE27FHBT  
KSRG22FKBL  
KSRG22FTBL  
KSRG25FKBL  
KSRG25FTBL  
KSRG25FVBL  
KSRG27FKBL  
KSRI22FNBL  
KSRI25FNBL  
KSRJ22CNBL  
KSRJ22IMST  
KSRJ25CNBL  
KSRJ25IMST  
KSRK22ILBL  
KSRK22XLBL  
KSRK25FVBL  
KSRK25ILBL  
KSRK25XLBL  
KSRL25FRBL  
KSRL25FTBL  
KSRP22FNBL  
KSRP22FSBL  
KSRP22FTBL  
KSRP22KFAL  
KSRP25FNBL  
KSRP25FSBL  
KSRP25FTBL  
KSRS22KGAL  
KSRS22QFAL  
KSRS22QGAL  
KSRS25CHBL  
KSRS25CKBL  
KSRS25CNBL  
KSRS25FGAL  
KSRS25IHBL  
KSRS25IKBL  
KSRS25ILBL  
KSRX25FTBL  
KSRX25FVBL  
KSRY25CRMS  
MCD2358WEB  
MSD2242VEB  
MSD2254VEA  
MSD2254VEY  
MSD2258KEB  
MSD2258KGB  
MSD2269KEA  
MSD2269KEY  
MSD2272VEB  
MSD2272WEW  
MSD2274VEA  
MSD2530WEB  
MSD2550VEB  
MSD2552VEA  
MSD2553WEB  
MSD2554VEA  
MSD2572VEB  
MSD2573VEB  
MSD2574VEA  
MSD2576VEA  
MSD2578VEB  
MSD2658KES  
MSD2658KGB  
MSD2669KEA  
RS20AQXFN  
RS25AQXFN  
RS25AQXGN  
RS25AQXKQ  
RS25CFXTQ  
RS25CGXTD  
SS22AEXHW  
SS22AFXKQ  
SS22AQXKQ  
SS25AEXHW  
SS25AFXKQ  
SS25AFXLQ  
SS25AFXMQ  
SS25AQXHW  
SS25HFXLS  
KSRS25KGAL  
KSRS25PNBL  
KSRS25QFAL  
KSRS25QGAL  
KSRS27CNBL  
KSRS27FGAL  
KSRS27IHBL  
KSRS27IKBL  
KSRS27ILBL  
SS27AQXHW  
TS22AEXHW  
TS22AFXKQ  
TS22AGXNQ  
TS22AQXDW  
TS22AQXGN  
TS22CFXTQ  
TS25AEXHW  
TS25AFXHW  
TS25AFXKQ  
TS25AGXNQ  
TS25AGXRD  
TS25CFXTQ  
TS25CGXTD  
VCSF136DSS  
WSR25D2RYW  
WSR25DRRYB  
KSRS27QFBL  
KSRS27QGAL  
KSRT25FTBT  
KSRT25FWBL  
KSRU22FKBL  
KSRU25CRBL  
KSRU25FKBL  
KSRU27CRBL  
KSRV22FVBL  
KSRV25FHBL  
KSRW22FHBL  
KSRW25CRSS  
KSRW25CSMS  
KSRW25FHBL  
KSRX22FNBL  
KSRX22FSBL  
KSRX22FTBL  
KSRX25FNBL  
KSRX25FSBL  
RS20DKXFW  
RS20EKXEW  
RS22AGXTQ  
RS22AQXFN  
RS22AQXGN  
RS22AQXKQ  
RS22CFXTQ  
RS25AEXLQ  
RS25AFXMQ  
RS25AFXRD  
RS25AGXNQ  
All Colors/All Engineering Dash Numbers  
50  
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Refrigeraꢀon Updates  
SxS Freezer Door Consolidaꢀon  
F.Y.I. Currently Whirlpool is undergoing a “stock reducꢁon” project for Side-by-Side Freezer  
Doors. The program will be consolidaꢁng door designs to reduce inventories. Door kit will be  
constructed with many of the dispenser components not included in the kits.  
A Replacement Freezer Door video is available on Service Maꢁers:  
RefrigReplacementFreezerDoorConsolidaꢀon.wmv  
KitchenAid SXS Refrigerator – Ice Cubes in Boꢁom of Freezer  
Models: KSRJ25FX*00, KSRL25FX*00, KSD2559XEM*00  
* All Colors  
Concern:  
Ice cubes fall between ice door and ice bin and collect in the boꢀom of the freezer secꢁon.  
Soluꢀon:  
Order a new (larger) Ice Container (Part # W10428889), and a new Ice stripper blade, (Part #  
W10286877), with a larger deflector plate.  
NEW  
OLD  
Ice Container  
New and Old Stripper Blade  
51  
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Refrigeraꢀon Updates  
KitchenAid & Whirlpool Measured Fill Calibraꢀon Procedure  
French Door/Double Door and SxS Models:  
GSS30C6EY*0, GSS30C7EY*0  
KFXS25RY**0, KSF26C4XY**0, KSC23C8EY**0,  
KSC23C9EY**0, KSC24C8EY**0, KSO24C8EY**0, KSF26C6XY**0, KSF26C7XY**0  
Code Date: HR109 to HR135 (March 2011)  
Concern: The Smart Valve currently used in the refrigerator models listed is being phased out  
and replaced by a new flow washer that uses a ꢁmed ꢂll process.  
Soluꢀon: It may be necessary to adjust the ꢂll to compensate for low water pressure.  
A calibraꢀon video is available on Service Maꢁers:  
RefrigFieldCalibraꢀonforMeasuredFillDispenser.wmv  
Service Pointers that also address this Issue:  
W10405575 and W10405576  
To Calibrate:  
Press SW1 and SW2 simultaneously for 3 seconds.  
Release both buꢀons when you hear the CHIME indicator.  
The display will show 01 to indicate the control is in step 1 of the diagnosꢁcs rouꢁne.  
Toggle SW4 or SW5 to advance to Step 49.  
Note: When you stop on a step, the step number will quickly illuminate and  
the step value conꢁnually flashes.  
Enter a measured ꢂll of 8 OZ. Fill a measuring cup.  
If the volume is more or less than the selected amount, calibraꢁon is needed.  
Note: The default seꢃng for step 49 is either 31 ml/sec ( 1.05 oz/sec) or  
35 ml/sec (1.2 oz/sec).  
This value can be changed in whole number increments of 1 ml/sec  
(.03 oz).  
To calibrate the measured ꢂll feature, this value needs to match the  
actual flow rate of the product.  
Conꢁnued on next page.  
52  
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Refrigeraꢀon Updates  
KitchenAid & Whirlpool Measured Fill Calibraꢀon Procedure (cont.)  
Exit out of service mode and check the accuracy of the ꢂll.  
Repeat the process unꢁl the measured ꢂll is accurate.  
For under filling: The value in step 49 needs to be set lower.  
Press SW2 to decrease the number which increases the volume.  
For overfilling: The value needs to be set higher.  
Press SW3 to increase the number which decreases the volume.  
To exit Diagnosꢁcs and lock in the new seꢃng:  
Press SW1 and SW2 simultaneously for 3 seconds.  
Note: Always check calibraꢁon aſter replacing any component associated with the  
water dispenser system.  
Whirlpool SXS Refrigerators Produce Too Much Ice  
GSF26C4EX*00, GSF26C5EX*00,  
GSS26C4XX*00, GSS26C5XX*00, WSF26C3EX*00  
Code Date: HRY01 – HR040  
Concern: Refrigerator conꢁnues to produce ice even though the ice bin is full.  
Cause: If the touch-pad is in the “Lock-Out” mode and the unit loses power (the “Lock-Out  
feature is cancelled out during a power lose), once power is restored, the ice maker will  
constantly make ice and not shut off unless the unit is programmed back into the “Lock-Out”  
mode and then again programmed to the Unlock posiꢁon.  
Soluꢀon: A soſtware revision has been implemented into the control. Order a new control  
board (Part # W10419171).  
53  
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Refrigeraꢀon Updates  
Top Mount Refrigerator Door Handles Hiꢃng  
Handles making contact-  
Concern: Refrigerator and Freezer door handles hit when closing the door.  
Soluꢀon: Remove Freezer door.  
Add an addiꢁonal plasꢁc washer (Part # W10428962) to the top of the center hinge.  
Note: A Shim Kit for Top Mount refrigerators has been developed for use with door reversal  
and alignment.  
W10428962 Shim Kit consists of:  
2 Shims  
Part # 2201567  
Part # 2201566  
Part # 487576  
Part # 487802  
2 Shims  
2 Washers  
2 Washers  
Open and close freezer door to check for proper clearance.  
54  
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Refrigeraꢀon Updates  
Refrigerator Gasket Seal Check  
FYI: Prior to door swing reversal or adjustment, the gasket may become pinched or com-  
pressed. Consequently, when the door swing is reversed, the door gasket may not seal  
properly due to the compression of the seal.  
Soluꢀon: If the gasket doesn’t seal, use a hair dryer or heat gun to heat the gasket. Expand  
the gasket and reform it to its original thickness.  
Aſter the gasket has been reformed into a uniform thickness, remove the heat and allow the  
seal to cool prior to opening and closing the door.  
55  
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Refrigeraꢀon Updates  
Maytag and Whirlpool  
Door Reversal Kit being shipped with Refrigerators  
Models:  
Whirlpool Door Reversal  
Maytag Door Reversal  
Kit # W10395148  
Kit # W10395148  
WRT359SFY*  
WRT3L1SZY*  
WRT571SMY*  
WRT5L1SMY*  
WRT108TFY*  
WRT138TFY*  
WRT1L1TZY*  
M9BXXGMY*  
M1BXXGMY*  
M1BXXLZY*  
WRT3L9SZY*  
WRT579SMY*  
WRT311SFY*  
WRT351SMY*  
* All Colors  
FYI: A Door Reversal kit containing a badge, screws and a scraper to use when reversing the  
door swing on Whirlpool and Maytag refrigerators is now shipped with the unit.  
Kits will be aꢀached to the Use and Care Manual.  
56  
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Refrigeraꢀon Updates  
Crispers and Pans Difficult to Pull Out of Refrigerator  
Models:  
WRT351SFY*0, WRT359SFY*0, WRT1L1TZY*0, WRT311SFY*0, WRT108TFY*0  
WRT138TFY*0, M1TXEGMY*0  
Concern: Crispers and pans do not glide smoothly when they are pulled open.  
Soluꢀon: Add a light coaꢁng of Silicone grease Part # 542638 to the boꢀom side of the out-  
side edge of the pans.  
57  
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Refrigeraꢀon Updates  
Refrigerator Compartment Freezing  
Models:  
Amana  
Maytag  
Whirlpool  
A1RXNGFY*00  
A9RXNGFY*00  
M1TXEGMY*00  
WRT108TFY*00  
WRT138TFY*00  
WRT1L1TZY*00  
WRT311SFY*00  
WRT351SFY*00  
WRT359SFY*00  
WRT3L1SZY*00  
WRT3L9SZY*00  
* All Colors  
Code Dates: VS11 – VS27 (March, 2011 to July, 2011)  
Concern: Foods are freezing in my refrigerator.  
Cause: The locaꢁon and placement of the thermostaꢁc bulb is criꢁcal. Early producꢁon of  
thermostat model refrigerators had the bulb mounted in the wrong posiꢁon. The Thermostat  
must be placed directly in the EPS air channel from the Air Diffuser (located on back wall).  
Incorrect Positioning  
Correct Positioning  
58  
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Refrigeraꢀon Updates  
Maytag and Whirlpool New EZ-Connect IceMaker Kit  
Models:  
M1BXXLZY*0, WRT3L9SZY*0, WRT1L1TZY*0, WRT3L1SZY*0  
F.Y.I. A new EZ connect - Ice Maker kit is available for the models listed. Part number for the  
new kit is W10365049. (Sales # ECKMFEZ1).  
An Installaꢀon video is available on Service Maꢁers:  
RefrigEZConnectIceMaker.wmv  
59  
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Refrigeraꢀon Updates  
In-Door-Ice (IDI) Refrigerators  
The current In-Door-Ice maker module is being replaced with a new design ice maker. The  
new ice maker will directly replace the current model.  
This quality improvement includes:  
• Open contacts to sealed switches to reduce the chance of contaminaꢁon.  
A stronger 1-piece gear replaces the 2-piece snap together gear assembly  
• More reliable Molex connector replaces the current Edge card connector  
Current Design  
W10272869 Large Cube  
W10272870 Small Cube  
New Design  
W10377197 Large Cube  
W10377153 Small Cube  
60  
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Refrigeraꢀon Updates  
Side by Side Refrigerators  
Model: GC3SHAXVS03  
(504 total units)  
Code Date: Units built between S04027119 – S04027624 (October, 2010)  
Test model refrigerators featuring a new “no-oil” compressor and an inverter have been  
built and placed across the United States. Engineering does not want the compressor or the  
inverter serviced on these units.  
Any product requiring replacement of one or both of these components should be ex-  
changed. All parts and products need to be returned to the manufacturer for analysis.  
Call the Tech Line (1-800-832-7174) for return informaꢀon.  
r  
61  
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Refrigeraꢀon Updates  
New Drain Pump for 50# Ice Maker  
Larger pump discharge tube  
Drain tube going from 3/8” to ½” ID, corrugated tube with molded end similar to  
dish  
Higher torque motor  
Completely encapsulated control board for moisture protecꢀon  
Larger reservoir (insulated)  
Larger check valve and relocated to reservoir inlet  
Ice bin to pump tube Santoprene (eliminate condensaꢀon)  
Increased pump flow rate by approximately 2:1  
Pump mounted on same foot print as current pump for drop in on today’s unit  
An Ice Maker Installaꢁon video is available on Service Maꢀers:  
50Lbs_IceMakerInstallaꢀon.wmv  
62  
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Service Pointer Index  
Cooking  
BRAND & ID#  
DESCRIPTION  
DATE ISSUED  
Whirlpool, KitchenAid  
4317445A  
Built-In Single and Double Ovens  
Oven doesn’t work aſter Self Clean Cycle  
01/11  
Whirlpool, KitchenAid  
4317445B  
Built-In Single and Double Ovens  
Oven doesn’t work aſter Self Clean Cycle  
03/11  
KitchenAid, Jenn-Air  
W10406260  
Single Built-In Microwave Ovens and Built-In Microwave Combinaꢀon Ovens  
Microwave will not pop popcorn  
03/11  
Estate & Magic Chef  
W10407113  
Standing Clean Gas Freestanding Range  
Strange irritaꢀng noise coming from the gas oven all the ꢀme  
03/11  
04/11  
Amana, IKEA, Maytag & Whirlpool  
W10412749  
Built-In, Drop-In, and Slide-In Ovens  
“PF” error code and/or slow running clock  
KitchenAid, Jenn-Air  
W10406260A  
Single Built-In Microwave Ovens and Built-In Microwave Combinaꢀon Ovens  
Microwave will not pop popcorn 06/11  
Fabric Care  
BRAND & ID#  
DESCRIPTION  
DATE ISSUED  
Whirlpool, Maytag  
W10393859  
Front Load Direct Drive Washers  
No Spin or Wet Clothes Complaint  
02/11  
Whirlpool, Maytag  
W10407349  
Cabrio and Bravos 4.0 cu. ſt. Dryers  
Motor Pulley Comes Loose  
03/11  
03/11  
Crosley, Matyag, Whirlpool  
W10405379  
HE Top Load Belt Drive Washers (VMW)  
Design Change - Eliminaꢀon of Counter Weight  
Whirlpool, Maytag  
W10404630  
Duet & Maxima Direct Drive, Front Load Washers  
Selector Knob Breaks  
03/11  
63  
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BRAND & ID#  
DESCRIPTION  
DATE ISSUED  
Whirlpool  
W10403266  
Duet Front Load Direct Drive Dryers With LCD Displays  
User Interface Not Responsive or Displays Error Codes  
04/11  
Amana, Estate, Crosley, Maytag, Whirlpool  
W10410553  
Classic Dryer, Console-lint screen on top  
Drum may not ride on front panel bearing block  
04/11  
05/11  
06/11  
06/11  
Whirlpool, Maytag  
W10411107  
Top Load Washers  
Broken Lid Lock  
Whirlpool  
W10434798  
Horizon Next Generaꢀon Steam Dryers  
Steam Dryers Filling With Water  
Whirlpool, Maytag, Amana, Roper  
W10432280  
All Dryers With Steam Feature  
Rubber Seal in W10206708 Hose Kit for “Y” Connector  
Clean-Up  
BRAND & ID#  
DESCRIPTION  
DATE ISSUED  
KitchenAid  
W10398386  
Tall Tub Dishwashers  
Revised Control for Cycle Stopping Issue  
02/11  
Whirlpool, KitchenAid, Jenn-Air, Maytag, Amana, Roper, Admiral, Magic Chef  
W10388297  
All Dishwashers  
Phosphate-Free Dishwasher Detergents May Cause White Film  
03/11  
03/11  
Amana, Crosley, Estate, Magic Chef, Maytag, Whirlpool  
W10402734  
Tall Tub Dishwashers  
New Revised Control for Cycle Draining Issue  
Whirlpool, KitchenAid, Jenn-Air, Maytag, Amana, Roper  
W10422740  
Undercounter Dishwasher  
Single PVC Toe/Kick Panel and Plasꢀc Rentenꢀon Clips  
07/11  
07/11  
KitchenAid  
W10436103  
Undercounter Dishwasher  
ProDry™ (with Fan Assist Operaꢀon) vs. non Fan Assist Models  
64  
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Refrigeraꢀon  
BRAND & ID#  
Whirlpool, Maytag  
R8178825  
DESCRIPTION  
DATE ISSUED  
26’ SXS Refrigerators  
New Global Design Plaꢁorm/Locaꢀon of Water Line Connecꢀons  
02/11  
Whirlpool  
R-W10375898  
SXS XXL Refrigerators  
Water Filter Housing/Door Misaligned  
02/11  
03/11  
Whirlpool, KitchenAid, Jenn-Air, Maytag, Amana  
W10365447 Boꢁom Mount Refrigerator Freezers w/Ice & Water Dispenser in Door  
Design Change-Ice door solenoid eliminated  
Amana, KitchenAid, Maytag, Whirlpool  
W10403998  
25’ SXS Refrigerators  
Adapꢀve Defrost Control failure may cause mulꢀple complaints  
03/11  
04/11  
04/11  
04/11  
04/11  
04/11  
04/11  
05/11  
05/11  
Whirlpool  
W10407529  
Sidekick Refrigerator and Freezer  
Missing Screws Needed for Bracket Installaꢀon  
Amana, Jenn-Air, KitchenAid, Maytag, Whirlpool  
W10407539  
Boꢁom Mount Refrigerators  
Compressor Design Change  
KitchenAid  
W10405576  
French Door/Double Drawer Refrigerator  
Calibraꢀng Measured Fill  
KitchenAid  
W10405575  
SXS Refrigerators With Measured Fill Feature  
Measured fill volume does not match selected amount  
Amana, Jenn-Air, KitchenAid, Maytag, Whirlpool  
W10407372  
Boꢁom Mount Refrigerators  
Clogging Defrost Drain  
Amana, KitchenAid, Maytag, Whirlpool  
W10396999  
22 and 25’ SXS Refrigerators  
Packaging film residue adheres to painted surface  
Whirlpool  
W10407521  
20’ Upright Freezers  
Door Gasket Drooping/Sagging  
Jenn-Air, KitchenAid  
W10407535  
Double Drawer Under Counter Refrigerator  
Wire Harness Tears, Frays, or Breaks  
65  
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Delivery and Installaꢀon  
BRAND & ID#  
DESCRIPTION  
DATE ISSUED  
Whirlpool, Maytag  
W10412831  
Top Load Washers  
Increased service call volume from customers concerned with cycle selecꢀon, cycle  
ꢀmes and the diꢂerent sound they are encountering.  
05/11  
Whirlpool, Maytag  
W10419092  
Top Load Washers  
Increased service call volume from customers concerned with cycle selecꢀon, cycle  
ꢀmes and the diꢂerent sound they are encountering.  
05/11  
Whirlpool, Maytag, Amana, Roper  
W10432291 All Dryers With Steam Feature  
Rubber Seal in W10206708 Hose Kit for “Y” Connector  
06/11  
66  
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TRAINING EVALUATION  
Please use this page as a reminder to provide us with feedback on today’s  
meeꢀng.  
Complete the online evaluaꢀon form, located on the Service Maꢁers website @:  
Go to Service Resources > Field Service Support > Training Evaluaꢀon Form  
Instructor’s Name:  
Today’s Training Date:  
67  
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