UD-42
Technical Education
Service Update
Second Half — 2011
Prepared by: WHIRLPOOL CONSUMER CARE
PART NO. W10446215
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Table Of Contents
Cooking Updates............................................................................................................................. Page 1
Maytag, KitchenAid & Whirlpool Gas Freestanding Double Oven Range................................. Page 1
Gas smell from upper oven during a bake cycle ..................................................................... Page 1
Oven not heaꢀng but Cooktop works..................................................................................... Page 2
Lower Oven Door coming off range when being moved ........................................................ Page 3
Energy Saver Mode deacꢀvates the display to reduce energy consumpꢀon ......................... Page 4
KitchenAid Electric Freestanding Double Oven Range.............................................................. Page 5
Diagnosꢀc Mode for Cooktop Elements not Working ............................................................ Page 5
Standard Clean Gas Freestanding Ranges.................................................................................. Page 6
Surface burners will not light.................................................................................................. Page 6
Whirlpool Self-Clean Gas Freestanding Ranges......................................................................... Page 7
Self-Clean Cycle not working .................................................................................................. Page 7
Control Display not funcꢀoning per Use & Care Guide Informaꢀon....................................... Page 7
All Cooking Products with Electronic Oven Controls................................................................. Page 8
"F9E0" error code appearing on oven control..................................................................... Page 8-9
Gas and Electric Freestanding Ranges ....................................................................................... Page 9
New Passive Hinge Design ................................................................................................ Page 9-10
KitchenAid and Jenn-Air Inducꢀon Cooktop............................................................................ Page 11
Installaꢀon Over Built-in Oven.............................................................................................. Page 11
All Inducꢀon Cooktops............................................................................................................. Page 12
F47 error code flashing (Issue with line fuses or communicaꢀon cables) ............................ Page 12
KitchenAid and Whirlpool Microhood (MHC) Microwave ...................................................... Page 13
Microwave Oven Door Difficult to Remove .......................................................................... Page 13
Whirlpool Microhood (MHC) Microwave. ............................................................................... Page 14
F7 Error Code................................................................................................................... Page 14-15
Jenn-Air and KitchenAid Built-In Single & Combo Microwave Oven ...................................... Page 16
Microwave oven will not pop popcorn ................................................................................. Page 16
Jenn-Air and KitchenAid Freestanding Outdoor Grills............................................................. Page 17
Starꢀng 4/11, KitchenAid will no longer be markeꢀng and selling Freestanding Grills ........ Page 17
Maytag 10 Year Limited Parts Warranty .................................................................................. Page 18
Remanufactured Electronic Controls Available ....................................................................... Page 19
Fabric Care Product Updates ........................................................................................................ Page 21
Crosley, Maytag, and Whirlpool Top Load Washers ................................................................ Page 21
Design Change/Eliminaꢀon of Counter Weight .................................................................... Page 21
Maytag and Whirlpool Front Load Direct Drive Washers........................................................ Page 22
No Spin or Wet Clothes Complaint ....................................................................................... Page 22
Amana, Estate, Crosley, Maytag, and Whirlpool Dryers.......................................................... Page 23
Drum may not ride on front panel bearing block ................................................................. Page 23
Maytag and Whirlpool Front Load Washers............................................................................ Page 24
Selector Knob Breaks ............................................................................................................ Page 24
Maytag and Whirlpool Dryers.................................................................................................. Page 25
Motor Pulley Comes Loose.............................................................................................. Page 25-26
Belt Drive, Top Load Washers with Lid Strike (VMW) ............................................................. Page 27
Lid Will Not Lock ................................................................................................................... Page 27
Whirlpool Gas and Electric Dryers With LCD Displays........................................................ Page 28-29
User Interface Not Responsive or Displays Error Codes .................................................. Page 28-29
Classic Direct Drive Top Load Washers..................................................................................... Page 30
Splashing During Wash/Rinse Cycle...................................................................................... Page 30
VMW Belt Drive Top Load Washers ......................................................................................... Page 31
Washer squeaks/squeals during agitaꢀon or spin ................................................................ Page 31
- iii -
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Table Of Contents (conꢀnued)
Fabric Care Product Updates (conꢀnued) .................................................................................... Page 32
Horizon Next Generaꢀon ......................................................................................................... Page 32
Steam Dryers Filling With Water........................................................................................... Page 32
Whirlpool Cabrio and Maytag Bravos Dryers .......................................................................... Page 33
Beeping Before End-of-Cycle ................................................................................................ Page 33
Whirlpool and Maytag Top Load HE Washers.......................................................................... Page 34
Poor Washability................................................................................................................... Page 34
Front Load Whirlpool Duet & Maytag Maxima LCD Washers & Dryers.................................. Page 35
LCD Diagnosꢀc Soꢁware....................................................................................................... Page 35
How do we use the LCD soꢁware to diagnose problems? ................................................... Page 35
New Whirlpool Cabrio and Maytag Bravos Dryers.................................................................. Page 36
New Diagnosꢀc Test Mode ................................................................................................... Page 36
Clean Up Updates ......................................................................................................................... Page 37
New Dishwasher - Global Wash System (GWS)....................................................................... Page 37
Global Wash System Features & Specificaꢀons .................................................................... Page 37
Skywalker Control Board....................................................................................................... Page 38
Skywalker Power Pin Peninsula Slots & Connector Box........................................................ Page 39
Eltek Wax Motor....................................................................................................................... Page 40
New Single-Piece Plasꢀc Toe/Kick Panel.................................................................................. Page 40
ProDry™ (w/Fan Assist Operaꢀon) vs. non Fan Assist Models ..........................................Page 41-42
affresh™ Dishwasher & Disposal Cleaner................................................................................ Page 43
Door Squeaks When Opening/Closing Door ........................................................................... Page 43
EZ Slide Tines May Bind............................................................................................................ Page 44
Techline Tips ............................................................................................................................. Page 44
New Kitchen Model Number Nomenclature ........................................................................... Page 45
Refrigeraꢀon Updates................................................................................................................... Page 47
Broken Ice Chute Tab ....................................................................................................... Page 47-50
SxS Freezer Door Consolidaꢀon............................................................................................ Page 51
KitchenAid SXS Refrigerator - Ice Cubes in Boꢂom of Freezer.............................................. Page 51
KitchenAid & Whirlpool Measured Fill Calibraꢀon Procedure.........................................Page 52-53
Whirlpool SXS Refrigerators Produce Too Much Ice ............................................................. Page 53
Top Mount Refrigerator Door Handles Hiꢃng...................................................................... Page 54
Refrigerator Gasket Seal Check............................................................................................. Page 55
Door Reversal Kit being shipped with Refrigerators ............................................................. Page 56
Crispers and Pans Difficult to Pull Out of Refrigerator.......................................................... Page 57
Refrigerator Compartment Freezing..................................................................................... Page 58
Maytag and Whirlpool New EZ-Connect IceMaker Kit.......................................................... Page 59
In-Door-Ice (IDI) Refrigerators............................................................................................... Page 60
Side by Side Refrigerators..................................................................................................... Page 61
New Drain Pump for 50# Ice Maker...................................................................................... Page 62
Service Pointer Index.................................................................................................................... Page 63
Cooking ..................................................................................................................................... Page 63
Fabric Care ................................................................................................................................ Page 64
Clean-Up ................................................................................................................................... Page 65
Refrigeraꢀon ............................................................................................................................. Page 66
Delivery and Installaꢀon ........................................................................................................... Page 67
Training Evaluaꢀon ....................................................................................................................... Page 68
- iv -
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Cooking Updates
Maytag, KitchenAid & Whirlpool Gas Freestanding Double Oven Range
Gas Smell in Upper Oven
Models:
Maytag
KitchenAid
Whirlpool
MGT8655X*-0
KGRS505X**-0
GGG388LX*-0
YGGG390LX*-0
MGT8775X*-0
MGT8885X*-0
MET8665X*-0
MET8775X*-0
MET8885X*-0
YMGT8775X*-0
YMGT8885X*-0
YMET8665X*-0
KERS505X **-0
KERS507X**-0
KDRS505XSS*-0
GGG390LX*-0
GGE388LX*-0
GGE390LX*-0
YKERS507X*-0
YMET8885X*-0
*All Colors All models built before Code Date D116 (April 2011)
Concern: Gas smell from upper oven during a bake cycle.
Cause: Cross-over flame on upper oven bake burner is geꢀng too much primary air,
prevenꢁng igniꢁon, and allowing unburned gas to escape into oven. Alꢁtude, barometric
pressure, gas composiꢁon, or consistency of the cross over porꢁng may have an effect.
Soluꢀon: Close the air shuꢂer on the upper oven bake burner to the mechanical stop
creaꢁng a longer, slightly lazy flame that allows crossover for igniꢁon. New burner orifice part
# W10342662 (.055 versus .054) will also be made available to provide a beꢂer distribuꢁon of
gas and air.
Loosen Adjustment Screw and close Air Shuꢁer
These units use a glow bar for igniꢀon.
1
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Cooking Updates
Maytag, KitchenAid & Whirlpool Gas Freestanding Double Oven Range
Oven not heaꢀng but Cooktop works
Models:
Maytag
KitchenAid
Whirlpool
MGT8655X*-0 YMGT8775X*-0
KGRS505X**-0
GGG388LX*-0 YGGG390LX*-0
MGT8775X*-0 YMGT8885X*-0
GGG390LX*-0
MGT8885X*-0
*All Colors
Concern: Oven not heaꢁng but Cooktop works.
Cause: Manual Gas Shut Off Lever UP in the OFF posiꢁon as shown.
Soluꢀon: Push lever down to turn gas supply on.
This new lever manually shuts off the GAS SUPPLY for the OVENS.
This new lever manually shuts off the GAS SUPPLY for the OVENS from the regulator. Cooktop gas flow is not
affected.
2
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Cooking Updates
Maytag, KitchenAid & Whirlpool Freestanding Double Oven Range
Lower Oven Door coming off Hinges
Models:
Maytag
KitchenAid
Whirlpool
MGT8655X*-0
KGRS505X**-0
YMGT8775X*-0 KERS505X **-0
YMGT8885X*-0 KERS507X**-0
GGG388LX*-0
YGGG390LX*-0
MGT8775X*-0
MGT8885X*-0
MET8665X*-0
MET8775X*-0
MET8885X*-0
GGG390LX*-0
GGE388LX*-0
GGE390LX*-0
YKERS507X*-0
YMET8665X*-0 KDRS505XSS*-0
YMET8885X*-0
*All Colors All models built before Code Date D120 (May 2011)
Concern: Lower Oven Door coming off range when being moved.
Cause: Hinge covers need to be upgraded to address hinge receiver performance. New hinge
covers are currently being used in producꢁon.
Soluꢀon: Replace current hinge covers with new part numbers W10410463 and W10410461.
3
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Cooking Updates
Maytag, KitchenAid & Whirlpool Freestanding Double Oven Range
Energy Saver Mode
Models:
Maytag
KitchenAid
Whirlpool
MGT8655X*-0
KGRS505X**-0
YMGT8775X*-0 KERS505X **-0
YMGT8885X*-0 KERS507X**-0
GGG388LX*-0
YGGG390LX*-0
MGT8775X*-0
MGT8885X*-0
MET8665X*-0
MET8775X*-0
MET8885X*-0
GGG390LX*-0
GGE388LX*-0
GGE390LX*-0
YKERS507X*-0
YMET8665X*-0 KDRS505XSS*-0
YMET8885X*-0
*All Colors
This informaꢁon is not provided in all Use and Care Guides.
Energy Saver mode deacꢁvates the display to reduce energy consumpꢁon.
To Acꢀvate the Energy Saver Mode:
1. Press and hold SETTINGS for 3 seconds. “Energy saver on.” will appear in the upper
text area.
2. The seꢀng will be acꢁvated aſter 5 minutes. Any mode may be used with the range
in Energy Saver by simply selecꢁng the desired mode.
To Deacꢀvate the Energy Saver Mode:
1. Press and hold SETTINGS for 3 seconds. “Energy saver off.” will appear in the upper
text area.
2. The clock will reappear in the display, and the range can be operated as usual.
This feature places the control into a sleep mode where the control consumes no more that 1
waꢂ of power (verses 5 waꢂs when the clock display is on).
4
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Cooking Updates
KitchenAid Electric Freestanding Double Oven Range
Diagnosꢀc Mode for Cooktop Elements not Working
Models: KERS507XSS, YKERS507XSS
Concern: Diagnosꢁc procedure listed in the Tech Sheet for tesꢁng the cooktop tap touch
controls is incorrect.
Cause: The Diagnosꢁc mode for the cooktop is not available yet. There is a diagnosꢁc
procedure in the Tech Sheet (W10323648A), but the procedure does not work as
published.
Top Burner Touch Controls
A service pointer will be issued with the correct test procedure as soon as it is available.
5
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Cooking Updates
Standard Clean Gas Freestanding Ranges
Surface Burners not Lighꢀng
Models:
Amana
Estate
Maytag
Roper
Whirlpool
AGG222VD*0 TGG222VD*0 MGR5605W*0 FGP305KW5
SF110AXS*1
WFG110AV*0
WFG111SV*0
WFG114SV*0
AGR3311WD*0 TGP305R*2
FGP305KW6
FGP305KW7
FGP314T*0
SF110AXS*2
SF111PXS*2
AGR4422VD*0
AGR4433XD*0
TGP305R*3
TGP305T*0
TGP305T*1
TGP310T*0
TGP310T*1
TGP314T*0
SF114PXS*1 WFG114SW*0
SF114PXS*2
SF216LXS*0
SF216LXS*1
WFG231LV*0
*All Colors
Code Dates: VE040 through VE124 (October 2010 - June 2011)
Concern: Surfaceburnerswillnotlight. Surfaceignitersclick,butareveryslowtolightburner(s).
Cause: Certain burner base molds have been found to be out of specificaꢁons.
Soluꢀon: Replace burner base #98017537 or #W10243396 (see parts list), and burner caps.
Burner cap part numbers are 98017461 Cap, Burner (Black), 98017465 Cap, Burner (Grey).
6
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Cooking Updates
Whirlpool Self-Clean Gas Freestanding Ranges
Self-Clean Cycle not working
Models: WFG361LV, WFG366LV, WFG371LV, WFG374LV, WFG381LV
Code Date: R001 - present
Concern: Self Clean cycle not working.
Cause:
Once the cleaning temperature has been reached, the electronic control requires a
12-hour delay before another self-clean cycle can be started (standard operaꢁon).
Due to a soſtware glitch on ranges built today, once a self clean cycle has been
completed another self-clean cycle cannot be programmed unꢁl the range power
supply is reset.
Soluꢀon: Have the customer/tech reset the power to the range for 60 seconds to reset
the control board memory and provide an addiꢁonal use of the self-clean cycle.
This process will need to be performed aſter every self-clean operaꢁon. Updated
controls will be available for manufacturing and field service starꢁng August 1,
2011.
This only affects gas ranges, electric range controls do not have this same soſtware feature
Whirlpool Self-Clean Freestanding Ranges
Control Display not funcꢀoning per Use & Care Guide Informaꢀon
Concern: Control not operaꢁng as noted in the Use and Care Guide during Preheat.
Cause:
Use & Care states that during preheat, when START is pressed, the oven will begin
preheaꢁng. Once 170⁰F (75⁰C) is reached, the display temperature will increase
as the actual temperature of the oven increases. When the preheat temperature
is reached, a tone will sound and the selected temperature will appear on the
display.
If when a bake cycle is selected and the oven has not cooled down below 170⁰
from a previous cook cycle, the oven temperature readout will default to 350⁰
and the control will only start displaying the actual oven temperature above 350⁰
if a higher preheat temperature has been selected.
Soluꢀon:UpdatedcontrolswillbeavailableformanufacturingandfieldservicestarꢁngJuly 2011.
7
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Cooking Updates
All Cooking Products with Electronic Oven Controls
“F9 E0” Error Code
Concern: “F9E0” error code appearing on oven control.
Cause: This code will most oſten indicate that the appliance is wired incorrectly at the
home electrical supply, or at the hard wire connecꢀon. Producꢀon of controls
with the “F9 E0” error code started February 2011 on all electric low end of the
model line controls.
Neutral
White
L1
Black
L2
Ground
Green
Red
This error code will usually occur during installaꢀon, but it could also display (at a later point
in the appliance life) if a bad bake element, or any of the electrical connecꢀons within the
circuit shown on the following page should malfuncꢀon, become loose, or disconnected.
The highlighted circuit from L1 through the Bake and Double Line Break relays, and the bake
element to the L2 side of the line is used whenever the unit is plugged in to verify a 240 volt,
uninterrupted circuit. If this circuit is not operaꢀng correctly, an error code F9 E0 will appear.
8
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Cooking Updates
Gas and Electric Freestanding Ranges
Models: See Chart on page 10
Freestanding ranges w/serial numbers starꢁng with “R” (Code Date: R031 August 2010 to
present), are being manufactured with a new, “passive” door hinge design.
•
•
•
The new “passive” design has one door hinge with a spring, and the other hinge does not.
The one-spring design is engineered with enough force to balance the door properly.
All current hinges will sub to a hinge kit that will require the replacement of both hinges.
Please replace both Door Hinges when installing this hinge kit.
If both hinges installed in the door have springs, it will create an off balance door operaꢀon (difficult to
open, will not remain open).
9
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Cooking Updates
Hinge Kit #
Model Number
AER5522VA*0
AER5522VC*0
AER5830VA*0
AER5844VA*0
AER5844VC*0
AER6011VA*0
GFE461LV*0
GFE471LV*0
IVP33800
IVP85801
MER7662W*1
MER7765W*1
MER7775W*1
RF263LXT*3
RF264LXSQ3
TES325VQ0
TES326VD0
TES355VQ0
TES356VD0
TGS325VQ1
TGS326VD1
WFE361LV*0
WFE364LV*0
WFE366LV*0
WFE371LV*0
WFE374LV*0
WFE381LV*0
YGFE461LVQ0
YGFE471LVS0
YMER7651WS1
YMER7660WW1
YMER7662WS1
YMER7765WW1
YRF263LXTQ0
YWFE361LVS0
YWFE366LVQ0
YWFE371LVS0
YWFE381LVQ0
GFG461LV*1
GFG464LV*1
GFG471LV*1
MGR7661W*1
MGR7662W*1
MGR7665W*1
MGR7775W*1
W10347463
LW P
AGR5844VD*1
AGR6011VD*1
WFG361LV*1
WFG371LVQ1
WFG374LVS1
WFG381LVQ1
AER5822VAW0
AER5822VCW0
AER5823XAW0
IER320WW0
IVE30100
IVE32300
IVE82301
RF111PXSW3
RF114PXSQ3
RF212PXSQ4
TVE30100
WFE301LVQ0
WFE321LWQ0
WFE324LWQ0
YIER320WW0
YRF115LXVQ0
YWFE301LVQ0
W10347465
SW NP
LW NP
AER5822VAS0
AER5822VCS0
AER5823XAS0
WFE114LWS0
WFE301LVS0
WFE321LWS0
WFE324LWS0
YRF115LXVS0
YWFE301LVS0
W10347463
LW NP S/S
W10368723
AER3311WAW0
FEP310VQ0
RF110AXSQ3
RF263LXTS3
TEP315VQ0
MER7662WS1
MER7765WS1
MER7775WS1
YMER7651WS1
YMER7660WS1
YMER7662WS1
YMER7765WS1
YRF263LXTS0
W10347464
LW P S/S
MGR7661WS1
MGR7662WS1
MGR7665WS1
MGR7775WS1
LW- Large Window
SW- Small Window
P – Pyro (Self-Clean)
NP – Non Pyro (Standard Clean)
S/S - Stainless
10
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Cooking Updates
KitchenAid and Jenn-Air Inducꢀon Cooktop
Installaꢀon Over Built-In Oven
Models: KICU509X, KICU569X, JIC4430X, JIC4536X
IMPORTANT: For proper venꢀlaꢀon, a 3/16” (5 mm) vent is required under the cooktop, in
the front of the cabinet, when it is installed above a built-in oven. The venꢀlaꢀon opening
is to extend the full length of the cooktop cutout.
The New KitchenAid and Jenn-Air products launching in June 2011 are approved for installaꢀon over an
oven.
11
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Cooking Updates
All Inducꢀon Cooktops
Models:
IKEA Whirlpool KitchenAid
Jenn-Air
JIC4430X
JIC4536X
ICI500X
GCI3061X
KICU500X
KICU508X
KICU568X
Concern: F47 Error Code flashing. (Issue with line fuses or communication cables)
Engineering is not able to simulate the F47 condiꢀon in their lab. A request is being made
to anyone that comes across this error code to exchange the unit and send the faulted
cooktop to engineering.
12
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Cooking Updates
KitchenAid and Whirlpool Microhood (MHC) Microwave
Microwave Oven Door Difficult to Remove
Concern: Removing oven door difficult because hinge mounꢁng screw are stripping out.
Cause: Manufacturing is using a locking sealant on the screw that makes it difficult to
remove. Hinge is welded in place, so removing it is not possible.
Soluꢀon: Use a soldering gun to heat the sealant before aꢂempꢁng to remove the screw.
Door Hinge
Mounꢀng Screw
13
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Cooking Updates
Whirlpool Microhood (MHC) Microwave
F7 Error Code
Model: GMH5205XV*0
An F7 error code means that the magnetron is not operaꢁng because somewhere within the
power circuit to the magnetron, there is a break in the circuit. Each of the circled components
within the circuit need to be tested for proper operaꢁon. If these components test correctly,
you will need to perform the following tests.
The 15 step procedure below provides the voltage outputs you need to test for.
1. Unplug microwave oven or disconnect power.
2. Checked for reversed plug connecꢁon on controls or loose wiring.
3. Aſter 40 seconds, plug in microwave oven or reconnect power.
4. If problem persists, test for 120 volts at the Printed Circuit Board Assembly (PCBA)-
MW relay 4903 by compleꢁng the following steps.
5. Unplug microwave oven or disconnect power.
6. Connect voltage measurement equipment.
7. Plug in microwave oven or reconnect power.
Ø If 120 volts is not available at the relay, the source of the problem is before
the PCBA (thermostats, limit, door switches, fuses, etc.).
14
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Cooking Updates
Ø If 120 volts is present and the MW relay 4903 does not close (send the 120
volts to the inverter boards), unplug microwave oven or disconnect power.
Replace PCBA, and go to Step 14.
8. If 120 volts are supplied through the relay to the inverter:
Ø Check for 5 VDC (microwave oven off) and 2.4 VDC (microwave oven
running) at connector P23-3 to P23-2 of the PCBA.
Ø If a reading of 0.15 VDC is measured, the source of the problem is either the
magnetron or the inverter board.
9. Unplug microwave oven or disconnect power.
10. Test the magnetron for a short or open per the instrucꢁons in the “Component Tests”
secꢁon of tech sheet. If magnetron tests fail, replace the magnetron. Go to Step 14.
11. Check for 1.3-3.5 VDC at the Printed Circuit Board Assembly (PCBA) connector P23-1 to
P23-2 by compleꢁng the following steps:
12. Unplug microwave oven or disconnect power.
13. Plug in microwave oven or reconnect power.
Ø If voltage reading is incorrect, unplug microwave oven or disconnect power,
and replace the PCBA. Go to Step 14.
Ø If 1.3-3.5 VDC is measured, unplug microwave oven or disconnect power,
and replace the inverter. Go to Step 14.
14. Replace all parts and panels before operaꢁng.
15. Plug in microwave oven or reconnect power.
15
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Cooking Updates
Jenn-Air and KitchenAid Built-In Single & Combo Microwave Oven
Microwave oven will not pop popcorn
Concern: Dedicated Microwaves and Combo Ovens not cooking popcorn properly.
Soluꢀon: Service Pointer W10406260, March 2011, Microwave oven will not pop popcorn.
Field Repair Kit numbers have been released. Kit # W10394931 & W10394932 contain a
control board, broil element, and instrucꢁon sheet.
NOTE: The Broil element and the control board need to be replaced, it is very important that
both components in the kit are replaced when servicing this issue.
The broil elements are very similar and the differences are difficult to noꢀce. A one inch difference between
the placement of the support brace would not be evident to a service man and he might decide not to
change the element. This decision will turn out to be a bad one. The new control adds ꢀme to the popcorn
cycle and the element is configured differently. They must both be changed out.
16
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Cooking Updates
Jenn-Air and KitchenAid Freestanding Outdoor Grills
Starꢀng April 2011, KitchenAid will NO longer be markeꢀng and selling
Freestanding Grills.
For inquiries or support on KitchenAid or Jenn-Air grills listed below.
KitchenAid will conꢀnue to market Built-in Grills under our current model number system.
KitchenAid will conꢀnue to service and support the
T-line and V-line KitchenAid Freestanding and Built-in Grills
with the following model numbers:
Built-In
Freestanding
KFRU488VSS
KFRU368VSS
KFRU361VSS
KFRU271VSS
KFRU488TSS
KFRU368TSS
KFRU365TSS
KFRU361TSS
KFRU271TSS
KBNU487VSS
KBNU367VSS
KBNU361VSS
KBNU271VSS
KBNU487TSS
KBNU367TSS
KBNS361TSS
KBNS271TSS
KBSS361TSS
KBSS271TSS
17
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Cooking Updates
Maytag 10 year Limited Parts Warranty
Qualified
Qualified
Models
Appliance
Component
Appliance
Component
Models
MMV5208W
MMV6180W
MMV6186W
MET8665X
MHWE200X
MHWE250X
MHWE400W
MHWE450W
MHWE550W
MHWE950W
MVWB300W
MVWB450W
MVWB750W
MVWB850W
MVWX500X
MVWX550X
MVWX600X
MVWX700X
MHW6000X
MHW7000X
Microwaves
Magnetron
Oven &
Cooktop
Elements
Electric
Ranges
MET8775X
MET8885X
MGT8655X
Burners
Grates
Gas Ranges
MGT8775X
Motor
Wash Basket
Washers
MGT8885X
MDB7600AW
MDB7709AW
MDB7759AW
MDB7809AW
MDB8050AW
MDB8859AW
Chopper
Stainless
Steel Tub
Racks
Dishwashers
MFX2571XE
MFI2670XE
MFI2665XE
Refrigerators
Compressor
F.Y.I. Maytag is providing a special 10 year limited Warranty for the models and parts shown.
18
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Cooking Updates
Remanufactured Electronic Controls Available
CG Industries, Ltd. (CGI) will repair your control and have it returned to your attention. CGI is an
Independent Appliance Control rebuilder. CGI will make every effort to rebuild your control and return
it back to you within 24-48 hours of receipt. Fill out an order form similar to the one above and send
payment and the control board to the address provided.
19
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— NOTES —
20
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Fabric Care Product Updates
Crosley, Maytag, and Whirlpool Top Load Washers
Design Change/Eliminaꢀon of Counter Weight
Iniꢀal Models:
CAW12444XW MVWX500XW1
MVWX500XL1
MVWX550XW1 MVWX600XW1
WTW5500XL2
MVWX600XL1
WTW5550XW2
MVWX700XW1 MVWX700XL1
MVWC400XW2 WTW5500XW2
WTW5600XW2 WTW5640XW2 WTW5700XW2
WTW5700XL2
WTW5610XW2 WTW4950XW2
Old Design
New Design
The counter balance weight is being eliminated,
see figure 1.
Figure 1
Two small tub centering springs
that secure to the upper tub
bosses on the right side and
suspension rods have been
added, see figure 2.
Figure 2
Note: A new controller with off balance detecꢀon soꢁware has been developed to compen-
sate for the counterweight removal. The controllers look similar but are not interchangeable.
Always order replacement parts by model number.
21
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Fabric Care Product Updates
Maytag and Whirlpool Front Load Direct Drive Washers
No Spin or Wet Clothes Complaint
Model Numbers:
WFW94HEX*0
WFW97HEX*0
MHW7000X*0
WFW95HEX*0
MHW6000X*0
Serial Numbers: Prior to C053
Customer Concern:
The customer may experience the washer not compleꢀng the cycle, not spinning, not drain-
ing or wet clothes at the end of the cycle.
Cause:
1. Single item loads may create an “off balance” condiꢀon that will prevent the washer
from reaching full speed spin.
2. If this is not the case, the control soꢁware may be detecꢀng an out of balance condi-
ꢀon.
Correcꢀon:
If the cause is item #2 above, Order and replace the Central Control Unit (CCU). The soꢁware
has been updated to resolve these complaints.
Model Number
WFW94HEX*0
WFW95HEX*0
WFW97HEX*0
MHW6000X*0
MHW7000X*0
Control Part Number
W10384503
W10384504
W10384505
W10384506
W10384507
22
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Fabric Care Product Updates
Amana, Estate, Crosley, Maytag and Whirlpool Dryers
Drum may not ride on front panel bearing block
Models:
IV85001
CGD126SXQ0
WGD4750XQ0
NGD5100TQ1
CEDX631VQ1
WED5590VQ1
NED5100TQ1
7MMGP0035WQ0 WED4750XQ0
WGD5590VQ1
CED126SXQ0
Serial Range: M044 - M103
Customer Concern:
Drum may not ride on front panel bearing block, see figure 1. This may also damage the right
hand support roller.
Correcꢀon:
Order replacement drum assembly and right hand support roller. Order by model number.
Note: Inspect the rear bulkhead and the right hand support roller shaꢁ for damage. Order by
model part number and replace if needed.
Figure 1
23
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Fabric Care Product Updates
Maytag and Whirlpool Front Load Washers
Selector Knob Breaks
Customer Concern:
Selector Switch Knob Breaks.
Correcꢀon:
Order a new console from the aꢂached list and install.
24
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Fabric Care Product Updates
Maytag and Whirlpool Dryers
Motor Pulley Comes Loose
Model Numbers Serial Number Range M035 -M105
MEDB200VQ0
MEDB400VQ0
MEDB800VQ0
MEDB850WB0
MEDB850WL0
MEDB850WQ0
MEDB850WR0
MGDB200VQ0
MGDB400VQ0
MGDB800VQ0
MGDB850WB0
MGDB850WL0
MGDB850WQ0
MGDB850WR0
WED7300XW0
WED7400XW0
WED7600XW0
WED7800XB0
WED7800XL0
WED7800XW0
WGD7300XW0
WGD7400XW0
WGD7600XW0
WGD7800XB0
WED7800XB0
WGD7800XW0
YMEDB400VQ0
YMEDB850WL0
YMEDB850WQ0
YMEDB850WR0
YWED7300XW0
YWED7400XW0
YWED7600XW0
YWED7800XL0
Customer Concern:
Blower pulley comes loose from blower shaꢁ.
Cause:
The pulley may not have been ꢀghtened
properly.
Correcꢀon:
Figure 1
1. a.) Unplug dryer or disconnect the
power. Remove front panel and lint
chute, see figure 1.
b.) Remove the blower pulley (Fig-
ure 2), completely from the bearing
shaꢁ (if not already disengaged).
Conꢀnued on next page.
Figure 2
25
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Fabric Care Product Updates
Maytag and Whirlpool Dryers
Motor Pulley Comes Loose (conꢀnued)
c.) Apply a coaꢀng of medium
strength thread lock (Thread lock
242 -part # 4210460) to the enꢀre
length of threads on the blower
shaꢁ. See figure 3.
Apply thread lock
Figure 3
Install pulley and ꢀghten.
1 1/8” Nut
d.) Use a crescent wrench or 1 1/8”
open end wrench on the pulley nut
and a ½ square drive ratchet to hold
the blower wheel and ꢀghten. See
figure 4.
Note: If a torque wrench is available,
the torque specificaꢀon is 120 in.
lbs. or 10 ꢁ. lbs.
1/2” Square Opening in Fan
Figure 4
Install belt and check.
Note: The belt should not touch the
tab on the blower housing, see figure 5.
e.) Install all panels and screws.
f.) Plug in dryer or connect power.
g.) Operate the dryer and check op-
eraꢀon.
Figure 5
26
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Fabric Care Product Updates
Belt Drive, Top Load Washers with Lid Strike (AKA VMW)
Lid Will Not Lock
Lid Will Not Lock
On the top-load washers, if you receive a lid will not lock complaint, check the installaꢀon of
the lid latch mechanism on the door. On some units, the lid latch was installed incorrectly—
on the inside of the latch bracket. The lid latch mechanism must slide over the latch bracket
and secured in place. The thickness of the door latch and bracket is enough to cause problems
with the locking mechanism.
Lid Latch Installed in Incorrect Posiꢀon
Lid Latch Installed in Correct Posiꢀon
27
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Fabric Care Product Updates
Whirlpool Gas and Electric Dryers With LCD Displays
User Interface Not Responsive or Displays Error Codes
Models:
WED97HEXW0
WGD97HEXL0
YWED97HEXR0
WED97HEXL0
WGD97HEXR0
WED97HEXR0
YWED97HEXW0
WGD97HEXW0
YWED97HEXL0
All Serial Numbers
Customer may experience one or more of the following:
• The LCD display indicates the dryer is running a cycle, but the drum is not spinning.
• The power buꢂon will not turn off the display.
• Start/Pause may have no effect.
• The LCD displays “The dryer is experiencing a problem”.
• The display may show one of the following error codes: F6E1, F6E2, F0E0.
NOTE: The dryer may have to be unplugged and plugged back in to exit this mode.
Cause:
The User Interface (UI) is unable to communicate to the Cycle Control Unit (CCU); although,
the CCU can communicate to the UI.
A good way to determine if the dryer has this parꢀcular UI issue is to check the following:
• Aꢁer pressing power, if you open the door and the drum light turns on, the CCU is
correctly detecꢀng that the door is open and sending a command to the UI to turn on
the drum light. This verifies that the UI is receiving this command from the CCU and
turning on the light. It also confirms that the harness between the UI and CCU has
conꢀnuity and the physical connecꢀons are good.
• However, if the dryer won’t begin a cycle aꢁer pressing Start, it’s because the UI isn’t
sending data correctly to the CCU even though everything is physically connected in
the dryer correctly.
Correcꢀon:
Order and Install Kit # W10383580. The kit contains a 4 pin RAST Connector (with a Resistor),
a 5 pin RAST Connector (with a Resistor) and an instrucꢀon sheet.
28
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Fabric Care Product Updates
Whirlpool Gas and Electric Dryers With LCD Displays
User Interface Not Responsive or Displays Error Codes (conꢀnued)
P03
P12
Figure 1
Add the 4-pin connector assembly to P12.
Add the 5-pin connector assembly to P03.
Route the resistor assemblies through the guides as illustrated in figure 1.
Figure 2
Tape the two resistor assemblies to the back side of the User Interface using electrical tape
(min 0.5” tape connected on each side). See figure 2.
Run a dry cycle to verify funcꢀonality.
29
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Fabric Care Product Updates
Classic Direct Drive Top Load Washers
Splashing During Wash/Rinse Cycle
Complaint:
Splashing during wash/rinse cycle.
Resoluꢀon:
Increase load size. Wash and Rinse water levels are approximately 7”. The user can adjust the
Wash water level; however, the Rinse level is not user adjustable.
90° Twist Lock
Rinse Level Switch
Wash Level Switch
(User Controlled)
Adjust Rinse pressure switch to
increase rinse water level.
1. Unplug or disconnect power.
2. Remove control panel.
3. Remove rinse pressure switch (the
switch without the shaꢁ). Turn switch
90° to disengage from panel.
4. Using needle nose pliers, turn shaꢁ
on rinse switch CW unꢀl it clicks. This
doubles the rinse level from 7” to
~14”.
5. Replace all parts and panels.
6. Plug in washer or reconnect power.
30
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Fabric Care Product Updates
VMW Belt Drive Top Load Washers
Washer squeaks/squeals during agitaꢀon or spin
Complaint:
VMW washer squeaks/squeals during
agitaꢀon and/or spin.
Cause:
This is not suspension related. The seals on
the gear case were not lubricated properly at
the factory.
Resoluꢀon:
1. Drop gear case.
Figure 1
2. Gently pull seal back and apply grease
into area under lip of seal between the
spin tube and gear case (Figure 1).
3. Also, gently pull seal back and apply
grease into area under lip of seal between
the agitator shaꢁ and spin tube (Figure 2).
4. Remove (wipe-off) any excess grease
from outside of seals.
Grease Part Number: 8182693
Retest:
If noise conꢀnues, replace complete gear
case.
Figure 2
31
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Fabric Care Product Updates
Horizon Next Generaꢀon
Steam Dryers Filling With Water
Models:
WED9270XW0, 1, 2
WGD9270XR0, 1
WGD9270XL0, 1
YWED9270XW0, 1, 2
YWED9270XR0, 1, 2
YWED9270XL0, 1, 2
7MWGD9270XR0, 1
7MWGD9270XL0, 1
WED9270XR0, 1, 2
WED9270XL0, 1, 2
WGD9270XW0, 1
Serial Numbers:
All Whirlpool Horizon Next Generation steam dryers up to production week M124.
Concern:
Steam dryers are filling with water.
Cause:
Steam valve remains energized if steam cycle
is interrupted (stopped, paused, or door is
opened). This is a Control soꢁware issue.
Correcꢀon:
Replace the main control—order control by
model number.
Unꢀl then, recommend the customer not
interrupt (stop, pause, open door) any steam
cycle. Once started, allow the cycle to run
through unꢀl finished. If the cycle is inter-
rupted and excessive water is found in the
drum during the next cycle, unplug or discon-
nect power to the dryer; and then, reconnect
power and use as recommended.
32
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Fabric Care Product Updates
Whirlpool Cabrio and Maytag Bravos Dryers
Beeping Before End-of-Cycle
Complaint:
Nuisance beeping during cycle, or before end-of-cycle, but not at end-of-cycle. This is NOT
Wrinkle Shield tone related.
Resoluꢀon:
To stop beeping during cycle, simply turn the Damp Dry Signal to “Off”. Damp Dry beeps when
clothes are 80% dry. This info is in the Use and Care Guide.
Why Use Damp Dry:
Select the Damp Dry Signal to alert you that your clothes are approximately 80% dry. This
useful when you want to remove lightweight items in a mixed load to avoid over-drying or
remove parꢀally dry items that may need ironing.
The Damp Dry Signal is useful when drying bed sheets/linens in a mixed load. When the signal
goes off, open the door to stop the dryer, rearrange the load inside the dryer, close the door
and restart the dryer to finish the drying cycle. Rearranging the load will aid in the dying
process.
NOTE: The Damp Dry Signal is available only with the Automaꢀc Cycles.
Damp Dry Signal
Buꢁon
33
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Fabric Care Product Updates
Whirlpool and Maytag Top Load HE Washers
Poor Washability
Concern:
Increased service call volume from customers concerned with cycle selecꢀon, cycle ꢀmes and
different sounds they are encountering with their new washer.
Cause:
Consumers have the expectaꢀon that this washer will act and sound like their previous ma-
chine. Because the installer is the last touch point with the consumer before they use their
washer, it is important for the installer to educate consumers to ensure complete saꢀsfacꢀon
with the new Whirlpool, and Maytag top load washers.
Soluꢀon:
If the consumer is available, take a few minutes to familiarize the customer with the Use and
Care Guide and discuss the features of the washer with them. This will aid in seꢃng their
expectaꢀons, and eliminaꢀng service calls in the future on properly working products.
34
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Fabric Care Product Updates
Front Load Whirlpool Duet & Maytag Maxima LCD Washers & Dryers
LCD DIAGNOSTIC SOFTWARE
Diagnosꢀc Home Screen
Error Diagnosꢀc: Access Error Codes, Error History, Quick Diagnosꢀc Test, and Clear All Errors.
Component Acꢀvaꢀon: Acꢀvaꢀon and funcꢀonal tesꢀng of system components and sensors.
System Info: Displays model #, serial #, hardware info, and other system variables if available.
Exit Diagnosꢀcs: (Not shown) Exits Service Diagnosꢀcs and returns to standby mode.
How do we use the LCD soſtware to diagnose problems?
Quick Diagnosꢀcs: Performs a quick system level test of the
washer or dryer and displays error results in a dialog box. Test
stops on first error detected. Quick Diagnosꢀcs is ideal for iden-
ꢀfying washer and dryer issues and verifying enꢀre machine
operaꢀon.
Component Acꢀvaꢀon: When a component is selected from the
menu, a screen appears providing component informaꢀon, and
if available, aꢂributes related to the component. Component
Acꢀvaꢀon is a excellent tool for isolaꢀng problems and verifying
component operaꢀon.
IMPORTANT: It should be common pracꢀce to use these LCD
tools before and aſter repairs are performed.
35
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Fabric Care Product Updates
New Whirlpool Cabrio and Maytag Bravos Dryers
New Diagnosꢀc Test Mode
Concern:
The service technicians are unable to access the new Cabrio and Bravos dryers using the old
service diagnosꢀc mode acꢀvaꢀon. “Press/hold 2-5 seconds, release for 2-5 seconds, Press/
hold 2-5 seconds, release for 2-5 seconds, press/hold 2-5 seconds.”
Soluꢀon:
The service diagnosꢀc soꢁware and fault/error codes in the new Cabrio and Bravos dryers
have been updated to remain consistent with other current laundry plaꢄorms.
To acꢀvate the new Diagnosꢀc Test Mode:
1. Be sure the dryer is in Standby mode (plugged-in with all indicators off).
2. Select any three buꢂons (except POWER) and follow the steps below, using the same
buꢂons. Remember the buꢂons and the order that the buꢂons were pressed.
Within 8 seconds,
• Press and Release the 1st selected buꢂon,
• Press and Release the 2nd selected buꢂon,
• Press and Release the 3rd selected buꢂon;
• Repeat this 3 buꢂon sequence 2 more ꢀmes.
3. If the key sequence was entered successfully, all indicators on the console are il-
luminated for 5 seconds with “88” (Cabrio) or “888” (Bravos) showing in the “esꢀ-
mated ꢀme remaining” display. If there are no saved fault codes, all indicators on the
console will momentarily turn off, and then only the seven segment display will come
back on and display “88” (Cabrio) or “888” (Bravos).
Whirlpool Cabrio
Maytag Bravos
36
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Clean Up Updates
New Dishwasher
Global Wash System
WDF530PAY
WDT710PAY
WDT770PAY
WDT790SAY
WDT790SLY
WDT910SAY
WDF530PLY
WDF730PAY
WDF750SAY
2 ½” Console Models
Fully Integrated Door (FID) Models
Start of Production: 8-8-11, Order to Ship: 9-1-11
Global Wash System Features:
• TurboZone Manifold
• Triple Filtraꢀon System
• Easy flip open track stops
• Diverter models use only 0.9 gal. of water
• Sound Dampener to reduce vibraꢀons and overall sound levels
• Opꢀcal Water Indicator (OWI)
• Single piece plasꢀc toe/kick panel with 1/4 turn fasteners
Global Wash System Specificaꢀons:
• Electrical Supply: 120V AC, 60 Hz
• Water Supply Flow Rate: 120 psi maximum, 20 psi minimum
• Water Supply Temperature: 49° C (120° F)
• Water Charge (diverter models): 3.5L (0.9 gal)
37
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Clean Up Updates
New Dishwasher
Skywalker Control Board
Fuse Service Check:
F8 = Motor Fuse
F9 = Small/Triac Load Fuse
Check operaꢀon of loads during Service Diagnosꢀcs Cycle.
• If any of the triac loads work, then F9 Fuse is OK. If all triac loads fail to work, then F9
Fuse could be open. See Resistance Check.
• If Wash Motor does not work, then F8 Fuse could be open. See Resistance Check.
Fuse Resistance Check:
1. Unplug dishwasher or disconnect power.
2. Measure resistance of fuse F8 and/or F9. Fuses are on boꢁom of control board, but can
be checked from top side (see Meter Check diagram).
- If <3 ohms, then fuse OK.
- IF >3 ohms, then fuse open.
3. If fuse is open, inspect and check resistance of all loads on fuse. If any loads are open,
shorted, or have evidence of overheaꢀng or pinched wires, then replace them.
38
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Clean Up Updates
Skywalker Power Pin Peninsula Slots & Connector Box
Power Pin Peninsula Slots
Implemented on all Skywalker controls simi-
lar to what was done on the Yoda controls.
The peninsula slots open like an “arc track-
ing fuse” to stop arc tracking acꢀvity on the
board instead of relying on the tradiꢀonal
TCO. Tesꢀng shows that the power trace or
peninsula burns open very consistently and
reliably when tracking occurs at the power
connector, or when it originates in the power
& relay circuits above/around the power con-
nector. With the power pin on the peninsula,
Skywalker Power Pin
the peninsula burns open, and separates the
incoming power pin from the rest of the PC
board. The benefit of this design is that it
eliminates the nuisance tripping associated
withbimetalsandTCO’s.Thesepeninsulaslots
should “only” open when the board has been
arctrackingandburnedaholeinthepeninsula.
Peninsula Slots (P4)
Connector Box with Flame-rated Foam Gasket
(W10369575)
Add connector box with foam gasket to all
Skywalker and Yoda applicaꢀons using the
Power Pin Peninsulas. The connector box is a
small cover that snaps onto the housing and
connector brace of the control and covers
the porꢀon of the RAST 5 power connectors
that is not already enclosed by the housing
and connector brace. The connector box and
flame-rated foam gasket is used to contain
any superheated material from leaving the
board and falling on the floor. The connector
box also helps assure that the RAST 5 power
connectors are fully seated. The connector
box and connector brace are criꢀcal
elements of the control enclosure (or more
specifically its maꢀng harness connectors);
so service kits are being created for all the
controls that include a spare sample of
the connector brace and connector box,
to make sure the originals are never lost
during service and they obviously need to
be reinstalled with the control is replaced.
Connector Box with Flame
Retardant Foam Gasket
W10369575
39
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Clean Up Updates
Eltek Wax Motor
Theory of Operaꢀon
With the “push” type thermo actuators, the heat
sensiꢀve substance expands and gradually pushes
the plunger out of the body (approx 60 sec). When
the PTC is de-energized, the wax motor cools down
and the plunger, assisted by a spring, retracts to its
rest posiꢀon (approximately three minutes).
Service Diagnosꢀcs
Wax Motor vs. Solenoid—When the wax motor
is used instead of a solenoid, it may take up to 60
seconds to actuate and up to three minutes to cool
to reset vs. the immediate acꢀon of a solenoid. The
ꢀme for the wax motor to actuate and reset must be
considered when diagnosing component problems.
Eltek Wax Motor
New Single-Piece Plasꢀc Toe/Kick Panel
Refer to Service Pointer W10422740
for model numbers, install and removal instrucꢀons.
Concern:
The new toe/kick panel has an aꢁachment method that is different from the old style metal
panel that was secured by screws.
The new toe/kick panel is fastened to the dishwasher by 2 plasꢀc push-pin style clips that lock
in place with a ¼ turn.
Lock/Unlock Fasteners
¼ turn = Unlock
¼ turn = Lock
40
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Clean Up Updates
ProDry™ (w/Fan Assist Operaꢀon) vs. non Fan Assist Models
refer to Service Pointer # W10436103
Serial Range: F040 start of producꢀon
Model Numbers: See table on next page
Concern:
To understand the two venꢀng designs—and the possible root causes for moisture on cabinets or in
between the inner and outer door panels.
Overview:
There are two vent designs used, fan assist and non fan assist. See figure 1 & 2.
Both venꢀng designs act similar with the excepꢀon of the dry cycle.
Wax Motor Seal
Wax Motor
Vent Bezel Seal
Air Inlet Vent
Vent Dampener
Vent Dampener
No Fan Motor
No Vent Tube
Fan Motor
Vent Tube
Figure 1 – ProDry™ w/Fan Assist
Figure 2 – Non Fan Assist
Fan assist models: When ProDry™ is selected, the vent damper closes at the start of the cycle and re-
mains closed throughout the enꢀre wash and rinse cycle. During the dry cycle the vent damper opens
and the fan is energized during the dry porꢀon of the cycle. When the cycle is complete and the clean
indicator is on, the fan will run for an addiꢀonal 60 minutes with the vent damper open; then, the
vent damper will close and stay closed for an addiꢀonal five hours.
If ProDry™ is not selected, the vent damper closes at the start of the cycle and remains closed
throughout the enꢀre wash, rinse, and dry cycle–and an addiꢀonal six hours aſter the clean indicator
turns on. If the cycle is paused at anyꢀme during the wash or rinse cycle, the vent damper will open
unꢀl the cycle is resumed. Once the clean indicator is on and the door is opened for 5 seconds or
more, the vent will not reclose.
Non fan assist models: The vent damper closes at the start of the cycle and remains closed throughout
the enꢀre wash, rinse, and dry cycle—and an addiꢀonal six hours aſter the clean indicator turns on.
Once the clean indicator is on and the door is opened for 5 seconds or more, the vent damper will not
reclose.
Correcꢀon:
If you experience moisture between the inner and outer door panels, or on cabinets around the air
inlet area of the outer door panel—located near the top leſt side of the panel (see figure 1), verify that
vent damper is closing by using the service diagnosꢀc rouꢀne. The procedure is located in the product
tech sheet.
Verify that wax motor seal and vent bezel seal are not pinched or missing (see figure 2). Verify there
are no leaks around the vent bezel seal allowing moisture past the bezel and into the door panel
area. Verify that vent fan motor is operaꢀng by using the service diagnosꢀc rouꢀne. The procedure is
located in the product tech sheet.
41
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Clean Up Updates
ProDry™ (w/Fan Assist Operaꢀon) vs. non Fan Assist Models
Serial Range: F040 start of producꢀon
Model Numbers:
Pro Dry Model Number W10195024
KUDE60FXBL0
KUDE60FXBL1
KUDE60FXBL2
KUDE60FXPA0
KUDE60FXPA1
KUDE60FXPA2
KUDE60FXSS0
KUDE60FXSS1
KUDE60FXSS2
KUDE60FXWH0
KUDE60FXWH1
KUDE60FXWH2
KUDE60HXSS0
KUDE60HXSS1
KUDE60HXSS2
KUDE60SXSS0
KUDE60SXSS1
KUDE70FXPA0
KUDE70FXPA1
KUDE70FXPA2
KUDE70FXSS0
KUDE70FXSS1
KUDE70FXSS2
Non Pro Dry Model Number W10195031
KUDC10FXBL0
KUDC10FXBL1
KUDC10FXBL2
KUDC10FXSS0
KUDC10FXSS1
KUDC10FXSS2
KUDC10FXWH0
KUDC10FXWH1
KUDC10FXWH2
KUDC10IXBL0
KUDC10IXBL1
KUDC10IXBL2
KUDC10IXBL3
KUDC10IXSS0
KUDC10IXSS1
KUDC10IXSS2
KUDC10IXSS3
KUDC10IXWH0
KUDC10IXWH1
KUDC10IXWH2
KUDC10IXWH3
KUDE20FXBL0
KUDE20FXBL1
KUDE20FXBL2
KUDE20FXSS0
KUDE20FXSS1
KUDE20FXSS2
KUDE20FXWH0
KUDE20FXWH1
KUDE20FXWH2
KUDE20IXBL0
KUDE20IXBL1
KUDE20IXBL2
KUDE20IXSS0
KUDE20IXSS1
KUDE20IXSS2
KUDE20IXWH0
KUDE20IXWH1
KUDE20IXWH2
KUDE40FXBL0
KUDE40FXBL1
KUDE40FXBL2
KUDE40FXBT0
KUDE40FXBT1
KUDE40FXBT2
KUDE40FXPA0
KUDE40FXPA1
KUDE40FXPA2
KUDE40FXSP0
KUDE40FXSP1
KUDE40FXSP2
KUDE40FXSS0
KUDE40FXSS1
KUDE40FXSS2
KUDE40FXWH0
KUDE40FXWH1
KUDE40FXWH2
KUDE48FXBL0
KUDE48FXBL1
KUDE48FXSS0
KUDE48FXSS1
KUDE48FXWH0
KUDE48FXWH1
KUDE50CXSS0
KUDE50CXSS1
KUDE50CXSS2
KUDL15FXBL0
KUDL15FXBL1
KUDL15FXBL2
KUDL15FXSS0
KUDL15FXSS1
KUDL15FXSS2
KUDL15FXWH0
KUDL15FXWH1
KUDL15FXWH2
KUDS30CXBL0
KUDS30CXBL1
KUDS30CXBL2
KUDS30CXBL3
KUDS30CXSS0
KUDS30CXSS1
KUDS30CXSS2
KUDS30CXSS3
KUDS30CXWH0
KUDS30CXWH1
KUDS30CXWH2
KUDS30CXWH3
KUDS30FXBL0
KUDS30FXBL1
KUDS30FXBL2
KUDS30FXPA0
KUDS30FXPA1
KUDS30FXPA2
KUDS30FXSS0
KUDS30FXSS1
KUDS30FXSS2
KUDS30FXWH0
KUDS30FXWH1
KUDS30FXWH2
KUDS30IXBL0
KUDS30IXBL1
KUDS30IXBL2
KUDS30IXBL3
KUDS30IXBT0
KUDS30IXBT1
KUDS30IXBT2
KUDS30IXBT3
KUDS30IXSS0
KUDS30IXSS1
KUDS30IXSS2
KUDS30IXSS3
KUDS30IXWH0
KUDS30IXWH1
KUDS30IXWH2
KUDS30IXWH3
KUDS30SXBL0
KUDS30SXBL1
KUDS30SXSS0
KUDS30SXSS1
KUDS30SXWH0
KUDS30SXWH1
KUDS35FXBL0
KUDS35FXBL1
KUDS35FXBL2
KUDS35FXSS0
KUDS35FXSS1
KUDS35FXSS2
KUDS35FXWH0
KUDS35FXWH1
KUDS35FXWH2
WDF750SAYB0
WDF750SAYM0
WDF750SAYW0
42
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Clean Up Updates
affresh™ Dishwasher & Disposal Cleaner
refer to Training Pointer # W10388297
Concern:
Phosphate-Free Dishwasher Detergents May Cause
White Film. Most states have been transiꢀoning to
phosphate-free dishwasher detergents that may
leave the dishwasher with odor-causing mineral
build-up and white filming.
Soluꢀon:
Use new affresh™ D2 reformulated once a month
along with daily use of new detergent booster (due
out in 8/11) to eliminate odors and mineral build
up—2 tablets in the dishwasher and 1 in the dispos-
al. New affresh has less perfume and more citric acid
for cleaning hard water deposits. The new booster
works as good–if not beꢁer–then phosphates and is
a environmentally safe to use.
Door Squeaks When Opening/Closing Door
refer to Installation Pointer # W10409048
Concern:
Customers are complaining of squeaks
when opening and closing the door.
Soluꢀon:
Installers did not remove the Styro-
foam blocks from the rope/link pulleys.
Remove and discard blocks from both
sides of dishwasher.
NOTE: This issue only applies to mod-
els with Stainless Steel tubs. This issue
is rarely seen in the home
Repeat Procedure on Leſt Side
43
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Clean Up Updates
EZ Slide Tines May Bind
Clips
Concern:
The EZ Slide ꢀnes located on
the lower rack may bind due to
hard water deposits.
Clips
Soluꢀon:
A drop of rinse aid on each
of the clips will help lubricate
the area and allow the ꢀnes
to move back and forth more
freely.
Lower Rack w/EZ Slide Tines
Techline Tips
• Diagnosꢀcs—Always run diagnosꢀcs and check for error codes. If an error code is pres-
ent, test the suspect component(s). Replacing the control rarely resolves an error code.
• Repeat Calls—Clean Light blinking 7 ꢀmes. This issue has been addressed in a Service
Pointer and video on Service Maꢁers. However, techs are sꢀll replacing controls for this
issue. Refer to Service Pointer # K8178496 (Jan. 05). NOTE: the model numbers are off
because we sꢀll make that code in some of the units today
• Leaking under the door—This is caused by the spray arm(s) or feed-tube spraying at the
door. This may be caused by a crack in the spray arm, clogged holes deflecꢀng spray at
the door, or the feed-tube not properly seated. If you have a clear dishwasher test door,
this is the ꢀme to use it.
• Dishes are not drying—If customer is using a rinse aid and the heater is operaꢀonal,
the washer is usually not the cause. Check water temperature (inside the dishwasher)
for proper supply. Water temp should be ~ 120°. Suggest that before starꢀng the
dishwasher, turn on the hot water faucet at the sink unꢀl the water is running hot.
TURBO Dry Rinse Agent: Part #W10209291
• Door not closing aſter replacing door gasket—Stainless Steel tubs only. If possible, close
door and run dishwasher on high temp wash a couple of ꢀmes. If door is unable to close
completely, wedge door in closed posiꢀon with a folded dish towel for a day or two unꢀl
gasket reforms, or heat gasket with hair dryer to soſten and reform gasket.
44
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Clean Up Updates
45
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— NOTES —
46
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Refrigeraꢀon Updates
Broken Ice Chute Tab
See Model Number List (on the following pages)
The tab on the Ice Chute may break
Repair with Ice Dispenser Tab Kit (Part #8201756)
This tab may break
Do not break off this tab
Parts Included
1. Ice Door Assy
2. Torsion Spring
3. Pin - Ice Door
4. Steel Door Tab Bracket w/Tape
5. Support clip
6. Dashpot
A Broken Tab installaꢀon video is available on Service Maꢁers:
RefrigIceDoorKiꢂorBrokenTabInstallaꢀon.wmv
47
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Refrigeraꢀon Updates
Broken Ice Chute Tab (conꢀnued)
Model Numbers for Broken Ice Chute Tab
ASD2511WRB
ASD2520WRB
ASD2522VRB
ASD2522WEB
ASD2522WRB
ASD2523WRB
ASD2524VEB
CS20TKXNQ
CS22AEXHW
CS22AFXKB
CS22CFXTB
CS22TKXNQ
CS25AEXHW
CS25AFXKQ
CS25CFXTQ
DDSF136DSS
EC3JHAXRL
ED22TQXEN
ED22TQXGN
ED22UEXHT
ED22UQXGW
ED25CEXJB
ED25CQXFB
ED25CQXHB
ED25DQXFB
ED25LFXGB
ED25LFXHB
ED25PEXHB
ED25PQXFN
ED25QFXHB
ED25RFXFB
ED25RQXFN
ED25TEXEN
ED25TQXEW
ED25TQXGN
ED25UEXHT
ED25UQXGW
ED27DQXFB
ED27PEXHB
ED27PQXEN
ED27QFXHB
ED2CHGXKQ
ED2CHQXKB
ED2CHQXTB
ED2CHQXVB
ED2DHEXWB
ED2FHAXNB
ED2FHAXSB
ED2FHAXST
ED2FHEXLQ
ED2FHEXMB
ED2FHEXNB
ED2FHEXSB
ED2FHEXTB
ED2FHEXVB
ED2FHGXKB
ED2FHGXSB
ED2FTGXKQ
ED2FVGXSS
ED2GHEXNB
ED2GHGXMB
ED2GPWXKW
ED2GTGXKQ
ED2GTKXNQ
ED2GTMXRQ
ED2GTQXKQ
ED2GVEXVD
ED2HBEXTB
ED2HHEXVB
ED2HHKXTS
ED2JHAXTB
ED2JHEXTS
ED2SHAXNB
ED2SHEXMQ
ED2SHEXXB
ED2SHGXMQ
ED2VHEXSB
ED2VHEXTB
ED2VHEXVB
ED2VHGXMB
ED2YHGXLQ
ED5CHGXKQ
ED5CHQXKB
ED5CHQXTB
ED5CHQXVB
ED5DHEXWB
ED5FFGXSL
ED5FHAXNB
ED5FHAXSA
ED5FHAXVA
ED5FHEXKQ
ED5FHEXMB
ED5FHEXNB
ED5FHEXSB
ED5FHEXTB
ED5FHEXVB
ED5FHGXKB
ED5FHGXNQ
ED5FHGXSB
ED5FTGXKQ
ED5FVAXWL
ED5FVEXSS
ED5FVGXSS
ED5GHEXNB
ED5GHGXMB
ED5GTFXKQ
ED5GTGXKQ
ED5GTNXMQ
ED5GTQXKQ
ED5GVEXVD
ED5HBEXTB
ED5HHAXVB
ED5HHEXTB
ED5HHGXNL
ED5HHGXTQ
ED5HVAXVL
ED5HVEXVB
ED5JHAXML
ED5JHAXTB
ED5JHEXTB
ED5JHGXRB
ED5JHGXRL
ED5JVAXTB
ED5JVEXTB
ED5KVEXVB
ED5LDEXWB
ED5LHAXMB
ED5LHAXWB
ED5LHEXTD
ED5LHGXNB
ED5LTAXVB
ED5LVAXVB
ED5LVAXWB
ED5NHAXNB
ED5NHEXMB
ED5NHEXNB
ED5NHGXMQ
ED5NHGXNQ
ED5NHGXRL
ED5NHGXTL
ED5NHGXVB
ED5NTGXLQ
ED5NTQXKQ
ED5PBAXVA
ED5PBEXTB
ED5PHAXMB
ED5PHAXRB
ED5PHAXSB
ED5PHEXMB
ED5PHEXNL
ED2JHGXRB
ED2KHAXVA
ED2KVEXVB
ED2LDEXWB
ED2LHAXMB
ED2LHEXTD
ED2NHAXNT
ED2NHEXMB
ED2NHEXNB
ED2NHGXMQ
ED2NHGXNQ
ED2NHGXRL
ED2NHGXTL
ED2NHGXVB
ED2NTGXLQ
ED2NTGXMQ
ED2NTQXKQ
ED2PBEXTB
ED2PHAXRB
ED2PHEXMB
ED2PHEXNB
ED2PHEXRB
ED2SHAXMB
EC3JHAXRL1
EC3JHAXRS
EC3JHAXRS1
ED0GTKXKQ
ED0GTQXKQ
ED20TKXFN
ED20TQXEN
ED20TQXFN
ED20ZKXFN
ED22CQXHB
ED22CQXJB
ED22DKXFW
ED22DQXFW
ED22GWXFT
ED22LFXGB
ED22LFXHB
ED22PEXHB
ED22PKXFN
ED22PQXFN
ED22QFXHB
ED22RFXFB
ED22TEXHN
All Colors/All Engineering Dash Numbers
48
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Refrigeraꢀon Updates
Broken Ice Chute Tab (conꢀnued)
Model Numbers for Broken Ice Chute Tab
ED5PHEXRB
ED5PVEXVS
ED5PVEXWS
ED5RHAXNB
ED5RHEXMQ
ED5RHEXNL
ED5RHEXTL
ED5RHGXMQ
ED5SHAXMB
ED5SHAXNB
ED5SHEXB
GC5CHAXNB
GC5SHAXVA
GC5SHEXNB
GC5SHGXKB
GC5SHGXLB
GC5THEXNB
GC5THGXKB
GC5THGXLB
GD22DCXHB
GD22DFXFB
GD22DKXHW
GD22DQXFW
GD22SFXHS
GD25BFCHB
GD25DCXHS
GD25DFXFB
GD25DIXHB
GD25DIXHW
GD25DQXFW
GD25FFCHB
GD25SFCHS
GD25YFXHW
GD27DFXFB
GD27DIXHB
GD27DQXFW
GD27YFXHW
GD2LHGXKB
GD2NHAXMB
GD2NHGXKQ
GD2NHGXKQ
GD2NHGXLQ
GD2SHAXKB
GD2SHAXLB
GD2SHAXMB
GD2SHAXNB
GD2SHGXKB
GD2SHGXLB
GD2SHKXKQ
GD5DHAXVA
GD5FVAXVA
GD5LHGXKB
GD5LHGXLB
GD5NHAXMB
GD5NHGXKQ
GD5NHGXLQ
GD5PHAXLB
GD5PHAXMS
GD5PHAXRL
GD5QHAXKQ
GD5RHAXMB
GD5RHAXNB
GD5RHAXRB
GD5RHAXSB
GD5RHAXTB
GD5RVAXVA
GD5SHAXKB
GD5SHAXLB
GD5SHAXMB
GD5SHAXNB
GD5SHGXKB
GD5SHGXLB
GD5THGXKS
GD5YHAXNL
GD5YHAXTL
GD5YHEXLS
GS2KVAXVS
GS2SHAXKB
GS2SHAXLB
GS2SHAXMB
GS2SHAXNB
GS2SHAXSB
GS2SHEXMB
GS2SHEXNB
GS2SHGXKB
GS2SHGXLB
GS2SHKXNQ
GS5DHAXVA
GS5SHAXNB
GS5SHAXSA
GS5SHAXTB
GS5SHGXKB
GS5SHGXLB
GS5SVAXVA
GS5VHAXWA
GS6QHAXKQ
GS6SHANKB
GS6SHANLB
GS6SHAXKB
GS6SHAXLB
GS6SHAXMB
GS6SHAXNB
GS6SHEXMB
GS6SHEXNB
ID2GFGXRS
ID2HHEXTS
ID3CHEXVQ
ID3CHEXWQ
ID5GFGXRQ
ID5HHEXTQ
ID5HHEXVQ
ID5HHEXWQ
INQ225300
INS204300
IRQ226300
IS22AGXTQ
IS25AFXRD
IS25AGXRQ
IS25CFXTQ
KSBS25IVBL
KSCK23FVBL
KSCK25FVBL
KSCS22QFAL
KSCS23FSBL
KSCS23INBL
KSCS25FJSS
KSCS25FKBL
KSCS25FSBL
KSCS25INBL
KSCS25ISWH
KSCS25MSMS
KSCS25MTMK
KSCS25QFAL
KSCS27QFAL
KSFS25FJBL
ED5SHEXKQ
ED5SHEXMQ
ED5SHEXXL
ED5SHGXMQ
ED5THAXMS
ED5VBEXTB
ED5VHAXVB
ED5VHEXRB
ED5VHEXSB
ED5VHEXTB
ED5VHEXVB
ED5VHGXMB
ED5YHEXMB
ED5YHGXLQ
ED7FHEXMB
ED7FHGXKQ
ED7FHGXKT
ES2FHAXSA
ES5DVAXWA
ES5FHAXSA
ES5LHAXSA
ES5PHAXSB
ES5PVAXWA
GC3CHAXNB
GC3JHAXTB
GC3PHEXNB
GC3SHAXVA
GC3SHEXNB
KSFS25FKBL
KSRA22CNBL
KSRA22FKBL
KSRA22ILBL
KSRA22KKBL
KSRA22KNSS
KSRA25CNBL
KSRA25FKBL
KSRA25ILBL
KSRA25KKBL
KSRA25KNSS
KSRA25PNBL
KSRB22FGBL
KSRB22FHBL
KSRB22FKBL
KSRB22FNSS
KSRB22FRBX
KSRB22FTBX
KSRB22QGSS
KSRB25FGBT
KSRB25FHBL
KSRB25FKBL
KSRB25FNSS
KSBP23INSS
KSBP25FJSS
KSBP25FKSS
KSBP25INBL
KSBP25IVSS
KSBS23INBL
KSBS25FJBL
KSBS25FKBL
KSBS25INBL
All Colors/All Engineering Dash Numbers
49
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Refrigeraꢀon Updates
Broken Ice Chute Tab (conꢀnued)
Model Numbers for Broken Ice Chute Tab
KSRB25FRBX
KSRB25FTBX
KSRB25QGSS
KSRB27FGBL
KSRB27FHBL
KSRB27QGSS
KSRC25FVBL
KSRD22FKBL
KSRD22FTBL
KSRD25FKBL
KSRD27FKBT
KSRE22FHBT
KSRE25FHBT
KSRE27FHBT
KSRG22FKBL
KSRG22FTBL
KSRG25FKBL
KSRG25FTBL
KSRG25FVBL
KSRG27FKBL
KSRI22FNBL
KSRI25FNBL
KSRJ22CNBL
KSRJ22IMST
KSRJ25CNBL
KSRJ25IMST
KSRK22ILBL
KSRK22XLBL
KSRK25FVBL
KSRK25ILBL
KSRK25XLBL
KSRL25FRBL
KSRL25FTBL
KSRP22FNBL
KSRP22FSBL
KSRP22FTBL
KSRP22KFAL
KSRP25FNBL
KSRP25FSBL
KSRP25FTBL
KSRS22KGAL
KSRS22QFAL
KSRS22QGAL
KSRS25CHBL
KSRS25CKBL
KSRS25CNBL
KSRS25FGAL
KSRS25IHBL
KSRS25IKBL
KSRS25ILBL
KSRX25FTBL
KSRX25FVBL
KSRY25CRMS
MCD2358WEB
MSD2242VEB
MSD2254VEA
MSD2254VEY
MSD2258KEB
MSD2258KGB
MSD2269KEA
MSD2269KEY
MSD2272VEB
MSD2272WEW
MSD2274VEA
MSD2530WEB
MSD2550VEB
MSD2552VEA
MSD2553WEB
MSD2554VEA
MSD2572VEB
MSD2573VEB
MSD2574VEA
MSD2576VEA
MSD2578VEB
MSD2658KES
MSD2658KGB
MSD2669KEA
RS20AQXFN
RS25AQXFN
RS25AQXGN
RS25AQXKQ
RS25CFXTQ
RS25CGXTD
SS22AEXHW
SS22AFXKQ
SS22AQXKQ
SS25AEXHW
SS25AFXKQ
SS25AFXLQ
SS25AFXMQ
SS25AQXHW
SS25HFXLS
KSRS25KGAL
KSRS25PNBL
KSRS25QFAL
KSRS25QGAL
KSRS27CNBL
KSRS27FGAL
KSRS27IHBL
KSRS27IKBL
KSRS27ILBL
SS27AQXHW
TS22AEXHW
TS22AFXKQ
TS22AGXNQ
TS22AQXDW
TS22AQXGN
TS22CFXTQ
TS25AEXHW
TS25AFXHW
TS25AFXKQ
TS25AGXNQ
TS25AGXRD
TS25CFXTQ
TS25CGXTD
VCSF136DSS
WSR25D2RYW
WSR25DRRYB
KSRS27QFBL
KSRS27QGAL
KSRT25FTBT
KSRT25FWBL
KSRU22FKBL
KSRU25CRBL
KSRU25FKBL
KSRU27CRBL
KSRV22FVBL
KSRV25FHBL
KSRW22FHBL
KSRW25CRSS
KSRW25CSMS
KSRW25FHBL
KSRX22FNBL
KSRX22FSBL
KSRX22FTBL
KSRX25FNBL
KSRX25FSBL
RS20DKXFW
RS20EKXEW
RS22AGXTQ
RS22AQXFN
RS22AQXGN
RS22AQXKQ
RS22CFXTQ
RS25AEXLQ
RS25AFXMQ
RS25AFXRD
RS25AGXNQ
All Colors/All Engineering Dash Numbers
50
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Refrigeraꢀon Updates
SxS Freezer Door Consolidaꢀon
F.Y.I. Currently Whirlpool is undergoing a “stock reducꢁon” project for Side-by-Side Freezer
Doors. The program will be consolidaꢁng door designs to reduce inventories. Door kit will be
constructed with many of the dispenser components not included in the kits.
A Replacement Freezer Door video is available on Service Maꢁers:
RefrigReplacementFreezerDoorConsolidaꢀon.wmv
KitchenAid SXS Refrigerator – Ice Cubes in Boꢁom of Freezer
Models: KSRJ25FX*00, KSRL25FX*00, KSD2559XEM*00
* All Colors
Concern:
Ice cubes fall between ice door and ice bin and collect in the boꢀom of the freezer secꢁon.
Soluꢀon:
Order a new (larger) Ice Container (Part # W10428889), and a new Ice stripper blade, (Part #
W10286877), with a larger deflector plate.
NEW
OLD
Ice Container
New and Old Stripper Blade
51
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Refrigeraꢀon Updates
KitchenAid & Whirlpool Measured Fill Calibraꢀon Procedure
French Door/Double Door and SxS Models:
GSS30C6EY*0, GSS30C7EY*0
KFXS25RY**0, KSF26C4XY**0, KSC23C8EY**0,
KSC23C9EY**0, KSC24C8EY**0, KSO24C8EY**0, KSF26C6XY**0, KSF26C7XY**0
Code Date: HR109 to HR135 (March 2011)
Concern: The Smart Valve currently used in the refrigerator models listed is being phased out
and replaced by a new flow washer that uses a ꢁmed ꢂll process.
Soluꢀon: It may be necessary to adjust the ꢂll to compensate for low water pressure.
A calibraꢀon video is available on Service Maꢁers:
RefrigFieldCalibraꢀonforMeasuredFillDispenser.wmv
Service Pointers that also address this Issue:
W10405575 and W10405576
To Calibrate:
Press SW1 and SW2 simultaneously for 3 seconds.
Release both buꢀons when you hear the CHIME indicator.
The display will show 01 to indicate the control is in step 1 of the diagnosꢁcs rouꢁne.
Toggle SW4 or SW5 to advance to Step 49.
Note: When you stop on a step, the step number will quickly illuminate and
the step value conꢁnually flashes.
Enter a measured ꢂll of 8 OZ. Fill a measuring cup.
If the volume is more or less than the selected amount, calibraꢁon is needed.
Note: The default seꢃng for step 49 is either 31 ml/sec ( 1.05 oz/sec) or
35 ml/sec (1.2 oz/sec).
This value can be changed in whole number increments of 1 ml/sec
(.03 oz).
To calibrate the measured ꢂll feature, this value needs to match the
actual flow rate of the product.
Conꢁnued on next page.
52
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Refrigeraꢀon Updates
KitchenAid & Whirlpool Measured Fill Calibraꢀon Procedure (cont.)
Exit out of service mode and check the accuracy of the ꢂll.
Repeat the process unꢁl the measured ꢂll is accurate.
For under filling: The value in step 49 needs to be set lower.
Press SW2 to decrease the number which increases the volume.
For overfilling: The value needs to be set higher.
Press SW3 to increase the number which decreases the volume.
To exit Diagnosꢁcs and lock in the new seꢃng:
Press SW1 and SW2 simultaneously for 3 seconds.
Note: Always check calibraꢁon aſter replacing any component associated with the
water dispenser system.
Whirlpool SXS Refrigerators Produce Too Much Ice
GSF26C4EX*00, GSF26C5EX*00,
GSS26C4XX*00, GSS26C5XX*00, WSF26C3EX*00
Code Date: HRY01 – HR040
Concern: Refrigerator conꢁnues to produce ice even though the ice bin is full.
Cause: If the touch-pad is in the “Lock-Out” mode and the unit loses power (the “Lock-Out
feature is cancelled out during a power lose), once power is restored, the ice maker will
constantly make ice and not shut off unless the unit is programmed back into the “Lock-Out”
mode and then again programmed to the Unlock posiꢁon.
Soluꢀon: A soſtware revision has been implemented into the control. Order a new control
board (Part # W10419171).
53
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Refrigeraꢀon Updates
Top Mount Refrigerator Door Handles Hiꢃng
Handles making contact-
Concern: Refrigerator and Freezer door handles hit when closing the door.
Soluꢀon: Remove Freezer door.
Add an addiꢁonal plasꢁc washer (Part # W10428962) to the top of the center hinge.
Note: A Shim Kit for Top Mount refrigerators has been developed for use with door reversal
and alignment.
W10428962 Shim Kit consists of:
2 Shims
Part # 2201567
Part # 2201566
Part # 487576
Part # 487802
2 Shims
2 Washers
2 Washers
Open and close freezer door to check for proper clearance.
54
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Refrigeraꢀon Updates
Refrigerator Gasket Seal Check
FYI: Prior to door swing reversal or adjustment, the gasket may become pinched or com-
pressed. Consequently, when the door swing is reversed, the door gasket may not seal
properly due to the compression of the seal.
Soluꢀon: If the gasket doesn’t seal, use a hair dryer or heat gun to heat the gasket. Expand
the gasket and reform it to its original thickness.
Aſter the gasket has been reformed into a uniform thickness, remove the heat and allow the
seal to cool prior to opening and closing the door.
55
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Refrigeraꢀon Updates
Maytag and Whirlpool
Door Reversal Kit being shipped with Refrigerators
Models:
Whirlpool Door Reversal
Maytag Door Reversal
Kit # W10395148
Kit # W10395148
WRT359SFY*
WRT3L1SZY*
WRT571SMY*
WRT5L1SMY*
WRT108TFY*
WRT138TFY*
WRT1L1TZY*
M9BXXGMY*
M1BXXGMY*
M1BXXLZY*
WRT3L9SZY*
WRT579SMY*
WRT311SFY*
WRT351SMY*
* All Colors
FYI: A Door Reversal kit containing a badge, screws and a scraper to use when reversing the
door swing on Whirlpool and Maytag refrigerators is now shipped with the unit.
Kits will be aꢀached to the Use and Care Manual.
56
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Refrigeraꢀon Updates
Crispers and Pans Difficult to Pull Out of Refrigerator
Models:
WRT351SFY*0, WRT359SFY*0, WRT1L1TZY*0, WRT311SFY*0, WRT108TFY*0
WRT138TFY*0, M1TXEGMY*0
Concern: Crispers and pans do not glide smoothly when they are pulled open.
Soluꢀon: Add a light coaꢁng of Silicone grease Part # 542638 to the boꢀom side of the out-
side edge of the pans.
57
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Refrigeraꢀon Updates
Refrigerator Compartment Freezing
Models:
Amana
Maytag
Whirlpool
A1RXNGFY*00
A9RXNGFY*00
M1TXEGMY*00
WRT108TFY*00
WRT138TFY*00
WRT1L1TZY*00
WRT311SFY*00
WRT351SFY*00
WRT359SFY*00
WRT3L1SZY*00
WRT3L9SZY*00
* All Colors
Code Dates: VS11 – VS27 (March, 2011 to July, 2011)
Concern: Foods are freezing in my refrigerator.
Cause: The locaꢁon and placement of the thermostaꢁc bulb is criꢁcal. Early producꢁon of
thermostat model refrigerators had the bulb mounted in the wrong posiꢁon. The Thermostat
must be placed directly in the EPS air channel from the Air Diffuser (located on back wall).
Incorrect Positioning
Correct Positioning
58
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Refrigeraꢀon Updates
Maytag and Whirlpool New EZ-Connect IceMaker Kit
Models:
M1BXXLZY*0, WRT3L9SZY*0, WRT1L1TZY*0, WRT3L1SZY*0
F.Y.I. A new EZ connect - Ice Maker kit is available for the models listed. Part number for the
new kit is W10365049. (Sales # ECKMFEZ1).
An Installaꢀon video is available on Service Maꢁers:
RefrigEZConnectIceMaker.wmv
59
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Refrigeraꢀon Updates
In-Door-Ice (IDI) Refrigerators
The current In-Door-Ice maker module is being replaced with a new design ice maker. The
new ice maker will directly replace the current model.
This quality improvement includes:
• Open contacts to sealed switches to reduce the chance of contaminaꢁon.
• A stronger 1-piece gear replaces the 2-piece snap together gear assembly
• More reliable Molex connector replaces the current Edge card connector
Current Design
W10272869 Large Cube
W10272870 Small Cube
New Design
W10377197 Large Cube
W10377153 Small Cube
60
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Refrigeraꢀon Updates
Side by Side Refrigerators
Model: GC3SHAXVS03
(504 total units)
Code Date: Units built between S04027119 – S04027624 (October, 2010)
Test model refrigerators featuring a new “no-oil” compressor and an inverter have been
built and placed across the United States. Engineering does not want the compressor or the
inverter serviced on these units.
Any product requiring replacement of one or both of these components should be ex-
changed. All parts and products need to be returned to the manufacturer for analysis.
Call the Tech Line (1-800-832-7174) for return informaꢀon.
r
61
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Refrigeraꢀon Updates
New Drain Pump for 50# Ice Maker
•
•
Larger pump discharge tube
Drain tube going from 3/8” to ½” ID, corrugated tube with molded end similar to
dish
•
•
•
•
•
•
•
Higher torque motor
Completely encapsulated control board for moisture protecꢀon
Larger reservoir (insulated)
Larger check valve and relocated to reservoir inlet
Ice bin to pump tube Santoprene (eliminate condensaꢀon)
Increased pump flow rate by approximately 2:1
Pump mounted on same foot print as current pump for drop in on today’s unit
An Ice Maker Installaꢁon video is available on Service Maꢀers:
50Lbs_IceMakerInstallaꢀon.wmv
62
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Service Pointer Index
Cooking
BRAND & ID#
DESCRIPTION
DATE ISSUED
Whirlpool, KitchenAid
4317445A
Built-In Single and Double Ovens
Oven doesn’t work aſter Self Clean Cycle
01/11
Whirlpool, KitchenAid
4317445B
Built-In Single and Double Ovens
Oven doesn’t work aſter Self Clean Cycle
03/11
KitchenAid, Jenn-Air
W10406260
Single Built-In Microwave Ovens and Built-In Microwave Combinaꢀon Ovens
Microwave will not pop popcorn
03/11
Estate & Magic Chef
W10407113
Standing Clean Gas Freestanding Range
Strange irritaꢀng noise coming from the gas oven all the ꢀme
03/11
04/11
Amana, IKEA, Maytag & Whirlpool
W10412749
Built-In, Drop-In, and Slide-In Ovens
“PF” error code and/or slow running clock
KitchenAid, Jenn-Air
W10406260A
Single Built-In Microwave Ovens and Built-In Microwave Combinaꢀon Ovens
Microwave will not pop popcorn 06/11
Fabric Care
BRAND & ID#
DESCRIPTION
DATE ISSUED
Whirlpool, Maytag
W10393859
Front Load Direct Drive Washers
No Spin or Wet Clothes Complaint
02/11
Whirlpool, Maytag
W10407349
Cabrio and Bravos 4.0 cu. ſt. Dryers
Motor Pulley Comes Loose
03/11
03/11
Crosley, Matyag, Whirlpool
W10405379
HE Top Load Belt Drive Washers (VMW)
Design Change - Eliminaꢀon of Counter Weight
Whirlpool, Maytag
W10404630
Duet & Maxima Direct Drive, Front Load Washers
Selector Knob Breaks
03/11
63
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BRAND & ID#
DESCRIPTION
DATE ISSUED
Whirlpool
W10403266
Duet Front Load Direct Drive Dryers With LCD Displays
User Interface Not Responsive or Displays Error Codes
04/11
Amana, Estate, Crosley, Maytag, Whirlpool
W10410553
Classic Dryer, Console-lint screen on top
Drum may not ride on front panel bearing block
04/11
05/11
06/11
06/11
Whirlpool, Maytag
W10411107
Top Load Washers
Broken Lid Lock
Whirlpool
W10434798
Horizon Next Generaꢀon Steam Dryers
Steam Dryers Filling With Water
Whirlpool, Maytag, Amana, Roper
W10432280
All Dryers With Steam Feature
Rubber Seal in W10206708 Hose Kit for “Y” Connector
Clean-Up
BRAND & ID#
DESCRIPTION
DATE ISSUED
KitchenAid
W10398386
Tall Tub Dishwashers
Revised Control for Cycle Stopping Issue
02/11
Whirlpool, KitchenAid, Jenn-Air, Maytag, Amana, Roper, Admiral, Magic Chef
W10388297
All Dishwashers
Phosphate-Free Dishwasher Detergents May Cause White Film
03/11
03/11
Amana, Crosley, Estate, Magic Chef, Maytag, Whirlpool
W10402734
Tall Tub Dishwashers
New Revised Control for Cycle Draining Issue
Whirlpool, KitchenAid, Jenn-Air, Maytag, Amana, Roper
W10422740
Undercounter Dishwasher
Single PVC Toe/Kick Panel and Plasꢀc Rentenꢀon Clips
07/11
07/11
KitchenAid
W10436103
Undercounter Dishwasher
ProDry™ (with Fan Assist Operaꢀon) vs. non Fan Assist Models
64
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Refrigeraꢀon
BRAND & ID#
Whirlpool, Maytag
R8178825
DESCRIPTION
DATE ISSUED
26’ SXS Refrigerators
New Global Design Plaꢁorm/Locaꢀon of Water Line Connecꢀons
02/11
Whirlpool
R-W10375898
SXS XXL Refrigerators
Water Filter Housing/Door Misaligned
02/11
03/11
Whirlpool, KitchenAid, Jenn-Air, Maytag, Amana
W10365447 Boꢁom Mount Refrigerator Freezers w/Ice & Water Dispenser in Door
Design Change-Ice door solenoid eliminated
Amana, KitchenAid, Maytag, Whirlpool
W10403998
25’ SXS Refrigerators
Adapꢀve Defrost Control failure may cause mulꢀple complaints
03/11
04/11
04/11
04/11
04/11
04/11
04/11
05/11
05/11
Whirlpool
W10407529
Sidekick Refrigerator and Freezer
Missing Screws Needed for Bracket Installaꢀon
Amana, Jenn-Air, KitchenAid, Maytag, Whirlpool
W10407539
Boꢁom Mount Refrigerators
Compressor Design Change
KitchenAid
W10405576
French Door/Double Drawer Refrigerator
Calibraꢀng Measured Fill
KitchenAid
W10405575
SXS Refrigerators With Measured Fill Feature
Measured fill volume does not match selected amount
Amana, Jenn-Air, KitchenAid, Maytag, Whirlpool
W10407372
Boꢁom Mount Refrigerators
Clogging Defrost Drain
Amana, KitchenAid, Maytag, Whirlpool
W10396999
22 and 25’ SXS Refrigerators
Packaging film residue adheres to painted surface
Whirlpool
W10407521
20’ Upright Freezers
Door Gasket Drooping/Sagging
Jenn-Air, KitchenAid
W10407535
Double Drawer Under Counter Refrigerator
Wire Harness Tears, Frays, or Breaks
65
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Delivery and Installaꢀon
BRAND & ID#
DESCRIPTION
DATE ISSUED
Whirlpool, Maytag
W10412831
Top Load Washers
Increased service call volume from customers concerned with cycle selecꢀon, cycle
ꢀmes and the diꢂerent sound they are encountering.
05/11
Whirlpool, Maytag
W10419092
Top Load Washers
Increased service call volume from customers concerned with cycle selecꢀon, cycle
ꢀmes and the diꢂerent sound they are encountering.
05/11
Whirlpool, Maytag, Amana, Roper
W10432291 All Dryers With Steam Feature
Rubber Seal in W10206708 Hose Kit for “Y” Connector
06/11
66
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TRAINING EVALUATION
Please use this page as a reminder to provide us with feedback on today’s
meeꢀng.
Complete the online evaluaꢀon form, located on the Service Maꢁers website @:
Go to Service Resources > Field Service Support > Training Evaluaꢀon Form
Instructor’s Name:
Today’s Training Date:
67
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