Table of Contents
1
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Table of Contents
All rights reserved. Reproduction by any means, electronic or mechanical
including photocopying, recording or by any information storage and retrieval
system or translation in whole or part is not permitted without written
authorization from Ford Motor Company. Ford may change the contents without
notice and without incurring obligation.
Copyright © 2010 Ford Motor Company
3
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Introduction
CONGRATULATIONS
Congratulations on acquiring your new Lincoln. Please take the time to
get well acquainted with your vehicle by reading this handbook. The
more you know and understand about your vehicle, the greater the
safety and pleasure you will derive from driving it.
For more information on Ford Motor Company and its products visit the
following website:
• In the United States: www.ford.com
• In Canada: www.ford.ca
• In Mexico: www.ford.com.mx
• In Australia: www.ford.com.au
Additional owner information is given in separate publications.
This Owner’s Guide describes every option and model variant available
and therefore some of the items covered may not apply to your
particular vehicle. Furthermore, due to printing cycles it may describe
options before they are generally available.
Remember to pass on the Owner’s Guide when reselling the vehicle. It is
an integral part of the vehicle.
SAFETY AND ENVIRONMENT PROTECTION
Warning symbols in this guide
How can you reduce the risk of personal injury to yourself or others? In
this guide, answers to such questions are contained in comments
highlighted by the warning triangle symbol. These comments should be
read and observed.
Warning symbols on your vehicle
When you see this symbol, it is
imperative that you consult the
relevant section of this guide before
touching or attempting adjustment
of any kind.
4
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Introduction
Protecting the environment
We must all play our part in
protecting the environment. Correct
vehicle usage and the authorized
disposal of waste, cleaning and
lubrication materials are significant
steps towards this aim. Information in this respect is highlighted in this
guide with the tree symbol.
CALIFORNIA Proposition 65 Warning
WARNING: Engine exhaust, some of its constituents, and
certain vehicle components contain or emit chemicals known to
the State of California to cause cancer and birth defects or other
reproductive harm. In addition, certain fluids contained in vehicles and
certain products of component wear contain or emit chemicals known
to the State of California to cause cancer and birth defects or other
reproductive harm.
PERCHLORATE MATERIAL
Certain components of this vehicle such as airbag modules, seat belt
pretensioners, and button cell batteries may contain Perchlorate Material
– Special handling may apply for service or vehicle end of life disposal.
See www.dtsc.ca.gov/hazardouswaste/perchlorate.
BREAKING-IN YOUR VEHICLE
Your vehicle does not need an extensive break-in. Try not to drive
continuously at the same speed for the first 1,000 miles (1,600 km) of
new vehicle operation. Vary your speed frequently in order to give the
moving parts a chance to break in.
Do not add friction modifier compounds or special break-in oils since
these additives may prevent piston ring seating. See Engine oil in the
Maintenance and Specifications chapter for more information on oil
usage.
HYBRID OPERATION
This hybrid vehicle combines electric and gasoline propulsion without
compromise, to provide breakthrough performance and efficiency. It
requires no special fuels and never has to be plugged in. Familiarizing
yourself with these unique characteristics will help ensure optimal
performance from your new vehicle.
5
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Introduction
Normal vehicle operation
Starting: Turn the ignition key to
the start position while your vehicle
is in P (Park). The green “Ready
Indicator” light will appear in the
instrument cluster, letting you know
that the vehicle is ready for driving. The engine may not start because
this Hybrid vehicle is equipped with Silent Key Start (SKS). This fuel
saving feature allows your vehicle to be “ready to drive” without
requiring the gas engine to be running. This indicator will remain on
while the vehicle is on, whether the engine is running or not to indicate
the vehicle is capable of movement (using its electric motor, engine, or
both). The vehicle’s computer will determine if an engine start is
required. Typically, the engine will not start unless the vehicle is cold, a
climate control change is requested, or the accelerator is depressed.
Note: You may notice higher engine speeds upon start-up. This
temporary condition is normal and necessary to heat up the cabin and
minimize emissions.
Driving: The gas engine automatically starts and stops to provide power
when it’s needed and to save fuel when it’s not. While coasting at low
speeds, coming to a stop, or standing, the gas engine normally shuts
down and the vehicle operates in electric-only mode. Conditions that
may cause the engine to start up or remain running include:
• Considerable vehicle acceleration
• Vehicle speed above 47 mph (75 km/h)
• Ascending a hill
• Charge level of high voltage battery is low
• Very high or low outside temperature (to provide system
cooling/heating)
• Engine not warm enough to provide passenger requested cabin
temperature
Stopping: The gas engine may shut off to conserve fuel as you come to
a stop. Restarting the vehicle is not required. Simply step on the
accelerator when you are ready to drive.
Transmission Operation: Due to the technologically advanced,
electronically-controlled Continuously Variable Transaxle (eCVT) you will
not feel shift changes like those of a non-hybrid vehicle. Your hybrid’s
transmission is designed to do its work seamlessly.
6
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Introduction
Since engine speed is controlled by the transmission, it may seem
elevated at times. This is normal hybrid operation and helps
deliver fuel efficiency and performance.
Neutral: It is not recommended to idle the vehicle in N (Neutral) for
extended periods of time because this will discharge your high voltage
battery and decrease fuel economy. Because of the unique nature of the
hybrid vehicle, the engine will not start in the N (Neutral) position. Also,
the engine cannot provide power to the hybrid system in N (Neutral).
Low Gear: L (Low gear) is designed to mimic the enhanced engine
braking available in non-hybrid vehicles. L (Low gear) will produce high
engine speeds to provide necessary engine braking. This is normal and
will not damage your vehicle. In L (Low gear) the gas engine will remain
on more often than in D (Drive gear).
Reverse: R (Reverse gear) vehicle speed is limited to 22 mph
(35 km/h).
Unique Hybrid operating characteristics
Your Hybrid, with its new technology, behaves differently compared to a
non-hybrid. Here is a description of the major differences:
Battery: Your Hybrid is equipped with a high voltage battery. A cool
battery ensures battery life and provides the best possible performance.
Your hybrid high voltage battery may periodically re-condition itself to
ensure maximum efficiency. You may notice slight changes in drivability
during this process, but it’s an important part of your hybrid’s high
voltage battery optimization features.
The high voltage battery is cooled by cabin air drawn from vent holes in
the front of the rear seat cushions. Avoid placing objects at the vent
holes which block air flow to the high voltage battery.
The high voltage battery is located between the rear passenger seat and
the trunk. Due to this location, the rear seat for the hybrid vehicle does
not have the ability to be lowered to allow pass-through between the
trunk and the rear of the passenger compartment. Do not attempt to
lower the rear seat.
If the vehicle is left inoperative for over 31 days, it may be necessary to
jumpstart the vehicle. For more information, refer to Jump starting
(Low voltage [underhood] battery only) in the Roadside Emergencies
chapter and also refer to Low and high voltage battery — storage in
the Maintenance and Specifications chapter.
7
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Introduction
Engine: The engine speed in your hybrid is not directly tied to your
vehicle speed. Your vehicle’s engine and transmission are designed to
deliver the power you need at the most efficient engine speed. During
heavy accelerations, your hybrid may reach high engine speeds (up to
6000 RPM). This is characteristic of the Atkinson cycle engine
technology helping to maximize your hybrid’s fuel economy.
In prolonged mountainous driving, you may see the engine tachometer
changing without your input. This is intentional and maintains the
battery charge level. You may also notice during extended downhill
driving that your engine continues to run instead of shutting off.
During this “engine braking”, the engine stays on, but it’s not using any
fuel. You may also hear a slight whine or whistle when operating your
vehicle. This is the normal operation of the electric generator in the
hybrid system.
During certain events (such as vehicle servicing) your low voltage
(underhood) battery may become disconnected or disabled. When this
occurs, and after reconnecting the low voltage (underhood) battery and
driving the vehicle, the engine may continue to operate for 3-5 seconds
after the key is turned to the off position. This is a normal condition, as
the vehicle’s computers are relearning the operating characteristics of
your particular engine in order to operate it at maximum efficiency.
Braking: Your hybrid is equipped with standard hydraulic braking and
regenerative braking. Regenerative braking is performed by your
transmission and it captures brake energy and stores it in your high
voltage battery.
Driving to optimize fuel economy
Your fuel economy should improve throughout your hybrid’s break-in
period. As with any vehicle, fuel economy can be significantly impacted
by your driving habits and accessory usage. For best results, keep in
mind these tips:
Tire Inflation: Keep tires properly inflated and only use recommended
size.
Drive Habits: Aggressive driving increases the amount of energy
required to move your vehicle. In general, better fuel economy is
achieved with mild to moderate acceleration and deceleration. Moderate
braking is particularly important since it allows you to maximize the
energy captured by the regenerative braking system.
NOTE: Having your engine running is not always an indication of
inefficiency – in some cases it is actually more efficient than driving in
electric mode.
8
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Introduction
Additional Tips:
• Do not carry extra loads
• Be mindful of adding external accessories that may increase
aerodynamic drag
• Observe posted speed limits
• Perform all scheduled maintenance
• There is no need to wait for your engine to “warm up”. The vehicle is
ready to drive immediately after starting
Refer to Essentials of good fuel economy in Maintenance and
Specifications chapter for more fuel saving tips.
Frequently asked questions
Question
Answer
What are the series of clicks from The high voltage battery is
the cargo area when I first turn
the key in the ignition?
electrically isolated from the rest
of the vehicle when the key is off.
When the key is turned to on, high
voltage contactors inside the
battery are closed to make the
electricity available to the
motor/generator and enable the
vehicle to drive. The clicks are the
sound of these contactors as they
close and open during start up and
shut down.
Why does the engine sometimes
start at key-on?
The vehicle’s computer will
determine if an engine start is
required at key-on. Silent Key
Start (SKS) will start the engine if
it is necessary for cabin heating,
windshield defrost, or if the
outside temperature is low.
9
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Introduction
Question
Answer
Why does it take a long time
before the engine shuts down?
There are several reasons the
engine stays on for an extended
amount of time when it is first
started. One common reason is to
ensure that the emissions
components are warm enough to
minimize tailpipe emissions. As the
climate gets cooler, this
“engine-ON” time is extended.
The engine is required to turn on
above this speed to protect the
transmission hardware.
Why does my engine never shut
down above 47 mph (75 km/h)?
Why does my engine stay ON
In order to ensure that the climate
when it’s extremely cold outside? control system can begin heating
the cabin and/or defrosting the
windshield as soon as a driver
requests it, the engine coolant
temperature has to be kept
sufficiently hot. Keeping the
engine on is required to maintain
the correct minimum temperature.
Why does my engine rev up so
Your vehicle’s engine and
high sometimes when I accelerate? transmission are designed to
deliver the power you need at the
most efficient engine speed. This
may be higher than expected
during heavy accelerations, and
may fluctuate during steady state
driving. These are characteristics
of the Atkinson engine cycle and
the eCVT transmission technology
that help maximize your hybrid’s
fuel economy.
10
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Introduction
Question
Answer
What is the fan noise I hear from
the rear of my hybrid?
The fan noise comes from a fan
located inside the high voltage
battery. This fan turns on when
the battery requires cooling air.
The fan speed, and associated
noise level, will change according
to the amount of cooling required
to maintain good performance.
Maintaining the battery
temperature at optimal conditions
also prolongs the useful life of the
battery and helps to achieve better
fuel economy.
How far can I go in Electric Drive Running out of gas is not
if I run out of gas?
recommended. However, you may
be able to go about one mile,
driving at 30 mph (48 km/h), if the
battery has a normal state of
charge.
What is the engine oil change
service interval?
The engine oil should be changed
every 10,000 miles (16,000 km)
under normal operating conditions.
See the Scheduled Maintenance
Guide chapter.
Can I put E10 or E85 in my
vehicle, and how will it affect my
fuel economy?
Your hybrid vehicle can use E10
(10% ethanol, 90% gasoline) fuel,
but you may notice slightly
reduced fuel economy because
ethanol contains less energy per
gallon than gasoline. Your hybrid
vehicle is not designed to use E85
(85% ethanol).
11
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Introduction
Question
Answer
How long will my high voltage
battery last? Does it need
maintenance?
The high voltage battery system is
designed to last the life of the
vehicle and requires no
maintenance.
Can you charge the battery with a There are no provisions for
plug into an A/C outlet?
charging the high voltage battery
from a power supply external to
the vehicle.
Can I tow the hybrid behind my
motor home with all four wheels
down?
Yes. Your hybrid vehicle can be
“flat-towed” without modification.
See the Recreational towing
section in the Tires, Wheels and
Loading chapter for more
information.
SPECIAL NOTICES
New Vehicle Limited Warranty
For a detailed description of what is covered and what is not covered by
your vehicle’s New Vehicle Limited Warranty, refer to the Warranty
Guide that is provided to you along with your Owner’s Guide.
Special instructions
For your added safety, your vehicle is fitted with sophisticated electronic
controls.
WARNING: Please read the section Airbag Supplemental
Restraint System (SRS) in the Seating and Safety Restraints
chapter. Failure to follow the specific warnings and instructions could
result in personal injury.
WARNING: Front seat mounted rear-facing child or infant seats
should NEVER be placed in front of an active passenger airbag.
12
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Introduction
DATA RECORDING
Service Data Recording
Service data recorders in your vehicle are capable of collecting and
storing diagnostic information about your vehicle. This potentially
includes information about the performance or status of various systems
and modules in the vehicle, such as engine, throttle, steering or brake
systems. In order to properly diagnose and service your vehicle, Ford
Motor Company, Ford of Canada, and service and repair facilities may
access or share among them vehicle diagnostic information received
through a direct connection to your vehicle when diagnosing or servicing
your vehicle. For U.S. only (if equipped), if you choose to use the SYNC
Vehicle Health Report, you consent that certain diagnostic information
may also be accessed electronically by Ford Motor Company and Ford
authorized service facilities, and that the diagnostic information may be
used for any purpose. See your SYNC supplement for more information.
Event Data Recording
This vehicle is equipped with an event data recorder (EDR). The
main purpose of an EDR is to record, in certain crash or near
crash-like situations, such as an airbag deployment or hitting a
road obstacle; this data will assist in understanding how a
vehicle’s systems performed. The EDR is designed to record data
related to vehicle dynamics and safety systems for a short period
of time, typically 30 seconds or less. The EDR in this vehicle is
designed to record such data as:
• How various systems in your vehicle were operating;
• Whether or not the driver and passenger seatbelts were
buckled/fastened;
• How far (if at all) the driver was depressing the accelerator
and/or the brake pedal; and
• How fast the vehicle was travelling; and
• Where the driver was positioning the steering wheel.
This data can help provide a better understanding of the
circumstances in which crashes and injuries occur.
Note: EDR data is recorded by your vehicle only if a non-trivial
crash situation occurs; no data is recorded by the EDR under
normal driving conditions and no personal data or information
(e.g., name, gender, age, and crash location) is recorded (see
13
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Introduction
limitations regarding 911 Assist and Traffic, directions and
Information privacy below). However, parties, such as law
enforcement, could combine the EDR data with the type of
personally identifying data routinely acquired during a crash
investigation.
To read data recorded by an EDR, special equipment is required,
and access to the vehicle or the EDR is needed. In addition to the
vehicle manufacturer, other parties, such as law enforcement,
that have such special equipment, can read the information if
they have access to the vehicle or the EDR. Ford Motor Company
and Ford of Canada do not access event data recorder
information without obtaining consent, unless pursuant to court
order or where required by law enforcement, other government
authorities or other third parties acting with lawful authority.
Other parties may seek to access the information independently
of Ford Motor Company and Ford of Canada.
Note: Including to the extent that any law pertaining to Event
Data Recorders applies to SYNC or its features, please note the
following: Once 911 Assist (if equipped) is enabled (set ON), 911
Assist may, through any paired and connected cell phone, disclose
to emergency services that the vehicle has been in a crash
involving the deployment of an airbag or, in certain vehicles, the
activation of the fuel pump shut-off. Certain versions or updates
to 911 Assist may also be capable of being used to electronically
or verbally provide to 911 operators the vehicle location (such as
latitude and longitude), and/or other details about the vehicle or
crash or personal information about the occupants to assist 911
operators to provide the most appropriate emergency services. If
you do not want to disclose this information, do not activate the
911 Assist feature. See your SYNC supplement for more
information.
Additionally, when you connect to Traffic, Directions and
Information (if equipped, U.S. only) the service uses GPS
technology and advanced vehicle sensors to collect the vehicle’s
current location, travel direction, and speed (“vehicle travel
information”) only to help provide you with the directions, traffic
reports, or business searches your request. If you do not want
Ford or its vendors to receive this information, do not activate
the service. Ford Motor Company and the vendors it uses to
provide you with this information do not store your vehicle travel
information. For more information, see Traffic, Directions and
Information, Terms and Conditions. See your SYNC supplement
for more information.
14
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Introduction
CELL PHONE USE
The use of Mobile Communications Equipment has become increasingly
important in the conduct of business and personal affairs. However,
drivers must not compromise their own or others’ safety when using
such equipment. Mobile Communications can enhance personal safety
and security when appropriately used, particularly in emergency
situations. Safety must be paramount when using mobile communications
equipment to avoid negating these benefits.
Mobile Communication Equipment includes, but is not limited to, cellular
phones, pagers, portable email devices, text messaging devices and
portable two-way radios.
WARNING: Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that you
use extreme caution when using any device or feature that may take
your focus off the road. Your primary responsibility is the safe
operation of your vehicle.
We recommend against the use of any handheld device while driving
and that you comply with all applicable laws.
EXPORT UNIQUE (NON–UNITED STATES/CANADA) VEHICLE
SPECIFIC INFORMATION
For your particular global region, your vehicle may be equipped with
features and options that are different from the features and options that
are described in this Owner’s Guide. A market unique supplement may
be supplied that complements this book. By referring to the market
unique supplement, if provided, you can properly identify those features,
recommendations and specifications that are unique to your vehicle. This
Owner’s Guide is written primarily for the U.S. and Canadian Markets.
Features or equipment listed as standard may be different on units built
for Export. Refer to this Owner’s Guide for all other required
information and warnings.
15
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Introduction
These are some of the symbols you may see on your vehicle.
Vehicle Symbol Glossary
Safety Alert
See Owner’s Guide
Airbag - Front
Fasten Safety Belt
Airbag - Side
Child Seat Lower
Anchor
Child Seat Tether
Anchor
Brake System
Anti-Lock Brake System
Parking Brake System
Brake Fluid -
Non-Petroleum Based
Parking Aid System
Speed Control
Stability Control System
Master Lighting Switch
Fog Lamps-Front
Hazard Warning Flasher
Fuse Compartment
Windshield Wash/Wipe
Fuel Pump Reset
Windshield
Rear Window
Defrost/Demist
Defrost/Demist
16
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Introduction
Vehicle Symbol Glossary
Power Window Lockout
Interior Luggage
Power Windows
Front/Rear
Child Safety Door
Lock/Unlock
Compartment Release
Panic Alarm
Engine Oil
Engine Coolant
Temperature
Engine Coolant
Do Not Open When Hot
Battery
Avoid Smoking, Flames,
or Sparks
Battery Acid
Fan Warning
Explosive Gas
MAX
MIN
Maintain Correct Fluid
Level
Power Steering Fluid
Service Engine Soon
Engine Air Filter
Jack
Passenger Compartment
Air Filter
Low Tire Pressure
Warning
Check Fuel Cap
17
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Instrument Cluster
WARNING LIGHTS AND CHIMES
60
50
40
70
80
90
100
mpg: 57.1avg
60
MPG
60
POWER
120
140
160
H
C
P
30
20
10
F
E
50
40
20
H
L
R
N
D
L
40
20
0
100
110
180
0000000.0mi
Trip A
0
EV
km/h
MPH
miles to
456
0000.0mi
0
120
OFF
Warning lights and gauges can alert you to a vehicle condition that may
become serious enough to cause extensive repairs. A warning light may
illuminate when a problem exists with one of your vehicle’s functions.
Many lights will illuminate when you start your vehicle to make sure the
bulbs work. If any light remains on after starting the vehicle, refer to the
respective system light explanation later in this section for additional
information.
Note: Some warning lights are reconfigurable telltale (RTT) indicators;
they will display in the message center and function the same as the
warning light, but they will not display on startup as regular warning
lights do.
Service engine soon: The service
engine soon light illuminates when
the ignition is turned to the on
position to check the bulb.
• Illuminates with key on, vehicle off: If the light illuminates, the
service engine soon light is working properly.
• Illuminates with key on, vehicle off, then starts to blink: The
light illuminates when the ignition is turned to the on position to
check the bulb and to indicate whether the vehicle is ready for
Inspection/Maintenance (I/M) testing. If after 15 seconds the service
engine soon light blinks eight times, it means that the vehicle is not
ready for Inspection/Maintenance (I/M) testing. This can occur if the
vehicle’s engine or transmission has just been serviced, or the battery
18
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Instrument Cluster
has recently run down or been disconnected. If the vehicle does not
need I/M testing, do nothing. The vehicle is designed to check the
emission control system during normal driving. If the vehicle needs
I/M testing, refer to the Readiness for Inspection/Maintenance (I/M)
testing section in the Maintenance and Specifications chapter.
• Illuminates with engine running: The light stays on after the
engine is started. It indicates that the on board diagnostics system has
detected a problem with the engine, transmission or an
emission-related component or system. Contact your authorized dealer
as soon as possible. The vehicle will usually be drivable and will not
require towing. Refer to On-board diagnostics (OBD-II) section in
the Maintenance and Specifications chapter for information on
temporary malfunctions that may not require vehicle service.
• Blinks with engine running: The light stays on after the engine is
started and sometimes blinks. It indicates that the On Board
Diagnostics System has detected an engine misfire problem with the
engine. While the light is blinking, engine misfire is occurring which
could damage your catalytic converter. Drive in a moderate fashion
(avoid heavy acceleration and deceleration) and contact your
authorized dealer as soon as possible.
WARNING: Under engine misfire conditions, excessive exhaust
temperatures could damage the catalytic converter, the fuel
system, interior floor coverings or other vehicle components, possibly
causing a fire.
Brake system warning: To confirm
!
P
the brake system warning light is
functional, it will momentarily
illuminate when the ignition is
turned to the on position (when the
BRAKE
engine is not running), or in a position between on and start, or by
applying the parking brake when the ignition is turned to the on
position. If the brake system warning light does not illuminate at this
time, contact your authorized dealer as soon as possible. Illumination
after releasing the parking brake indicates low brake fluid level or brake
system malfunction. Contact your authorized dealer as soon as possible.
19
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Instrument Cluster
WARNING: Driving a vehicle with the brake system warning
light on is dangerous. A significant decrease in braking
performance may occur. It will take you longer to stop the vehicle.
Contact your authorized dealer as soon as possible. Driving extended
distances with the parking brake engaged can cause brake failure and
the risk of personal injury.
Anti-lock brake system: If the
ABS light stays illuminated or
ABS
continues to flash, a malfunction has
been detected. Contact your
authorized dealer as soon as
possible. Normal braking is still functional unless the brake warning light
also is illuminated.
Check brake system/Brake fluid
level low (RTT): Indicates the
braking system is not operating
!
properly or that the brake fluid level
is low. A message may also display
in the message center. Contact your
BRAKE
authorized dealer as soon as
possible.
Parking brake engaged (RTT):
Displays when the parking brake is
engaged. A message may also
display in the message center.
P
BRAKE
Airbag readiness: The warning
light illuminates momentarily when
the ignition is turned to the on
position. The supplementary
restraint system includes the airbags and seat belt buckle pretensioners.
If this light fails to illuminate when the ignition is turned on, continues to
flash or remains on, contact your authorized dealer as soon as possible.
A chime will sound if there is a malfunction in the indicator light.
20
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Instrument Cluster
Safety belt: The warning light
illuminates momentarily when the
ignition is turned to the on position.
Illuminates to remind you to fasten
your safety belt. A Belt-Minder
chime will also sound to remind you to fasten your safety belt. Refer to
the Seating and Safety Restraints chapter to activate/deactivate the
Belt-Minder chime feature.
Stop safely hazard warning
(RTT): Indicates Hybrid component
fault/failure that will cause the
vehicle to shutdown, fail to start or
enter into a limited operating mode. A message may also display in the
message center.
Note: If the vehicle is still running, the vehicle may soon
shutdown without further warning and should be stopped safely.
If this lamp is lit, stop the vehicle, shift to P (Park), turn the key to the
off position, and attempt to restart the vehicle. If the fault remains, the
vehicle may require refueling, jump starting or service. For information
regarding the low-voltage (12–volt) battery only, please refer to Jump
starting (low voltage [underhood] battery only) in the Roadside
Emergencies chapter.
Ready to drive: Illuminates once
the vehicle has successfully started
and will remain lit throughout the
drive. Indicates the vehicle is ready
to drive even when you don’t hear
the gasoline engine running.
Ready to drive (RTT): Illuminates
briefly once the vehicle has
successfully started. Indicates that
the vehicle is ready to drive even
when you don’t hear the gasoline
engine running.
Charging system (RTT):
Illuminates when the low-voltage
(12-volt) battery is not charging
properly. The message center
displays CHECK CHARGING SYSTEM. If it stays on while the vehicle is
running (Ready to drive indicator is illuminated), there may be a
21
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Instrument Cluster
malfunction with the charging system. Contact your authorized dealer as
soon as possible. This indicates a problem with the electrical system or a
related component.
Engine oil pressure (RTT):
Illuminates when the oil pressure
falls below the normal range. The
message center displays LOW OIL
PRESSURE when the engine oil level is low. Check the oil level and add
oil if needed. If the warning light or message stays on, even though the
oil level is correct, do not start the engine and contact your authorized
dealer as soon as possible. This indicates a problem with the engine or a
related component. Refer to Engine oil in the Maintenance and
Specifications chapter.
High engine or high motor
electronic coolant temperature
(RTT): Illuminates when the engine
coolant or motor electronics coolant temperature is high. The message
center displays HIGH ENGINE TEMPERATURE / HIGH MOTOR
TEMPERATURE when the engine coolant or motor electronics are
overheating. Stop the vehicle as soon as safely possible, turn off the
engine, and let it cool. Check the coolant and coolant level. If the light
and message stays on or continues to turn on after the vehicle warms
up, contact your authorized dealer as soon as possible. Continuing to
drive with an overheated engine can cause serious engine damage. This
indicates a problem with the engine or a related component. Refer to
Engine coolant and motor/electronics coolant in the Maintenance
and Specifications chapter.
WARNING: Never remove the coolant reservoir cap while the
engine is running or hot.
AdvanceTrac: Illuminates when
AdvanceTrac is active. If the light
remains on, contact your authorized
dealer as soon as possible. Refer to
the Driving chapter for more
information.
22
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Instrument Cluster
AdvanceTracoff: Illuminates when
AdvanceTrac has been disabled by
the driver. Refer to the Driving
chapter for more information.
OFF
Low tire pressure warning:
Illuminates to warn you when your
tire pressure is low. If the telltale
remains on solid at start up or while
driving, the tire pressure should be
checked. The message center will also display LOW TIRE PRESSURE
when one or more tires on your vehicle have low tire pressure.
The telltale can also warn you when the system is malfunctioning. If the
telltale begins to flash, when the ignition is first turned on or while
driving, contact your authorized dealer as soon as possible. The message
center will also display TIRE PRESSURE SENSOR FAULT or TIRE
PRESSURE MONITOR FAULT when the system is malfunctioning.
Please note that if your spare tire is in use, the damaged road tire must
be re-installed on your vehicle to restore system functionality. For more
information on this system, refer to Tire pressure monitoring system
(TPMS) in the Tires, Wheels and Loading chapter.
Low fuel (RTT): Displays when
the fuel level in the fuel tank is at
or near empty. The fuel gage will
turn yellow and then red depending
on fuel level. A message may also display in the message center. Refer to
Fuel gauge in this chapter.
Speed control (RTT): The speed
control system indicator light
changes color to indicate what mode
the system is in:
• On (amber light): Illuminates
when the speed control system is turned on. Turns off when the speed
control system is engaged or turned off.
• Engaged (green light): Illuminates when the speed control system is
engaged. Turns off when the speed control system is disengaged.
23
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Instrument Cluster
Throttle Control/Powertrain
malfunction (RTT): Illuminates
when a powertrain fault has been
detected. If the indicator stays on or
continues to come on, contact your
authorized dealer as soon as possible.
Door ajar (RTT): Displays when
the ignition is in the on position and
any door is open. A message may
also display in the message center.
Turn signal: Illuminates when the
left or right turn signal or the
hazard lights are turned on. If the
indicators flash faster, check for a burned out bulb.
High beams: Illuminates when the
high beam headlamps are turned on.
Key-in-ignition warning chime: Sounds when the key is left in the
ignition in the off, lock or accessory position and the driver’s door is
opened.
Headlamps on warning chime: Sounds when the headlamps or parking
lamps are on, the ignition is off (the key is not in the ignition) and the
driver’s door is opened.
Parking brake on warning chime: Sounds when the parking brake is
left on and the vehicle is driven. If the warning stays on after the park
brake is off, contact your authorized dealer as soon as possible.
Turn signal on warning chime: Sounds when the turn signal has been
left on for an extended period of time.
HEV Engine off reminder chime: Sounds for 10 seconds when the
PRNDL is in the P (Park) position and the Driver’s door is ajar (open)
while ignition is on. Always turn your ignition key to off and remove key
before leaving your vehicle. (The engine may be off when the vehicle is
stopped, yet the key is on, and the engine can turn on at any time)
Message center activation chime: Sounds when some messages
appear in the message center display for the first time.
Memory seat feedback chime: Sounds during memory seat
programming to confirm that a memory position has been set.
Perimeter alarm warning chime: Sounds when using a key to unlock
the driver’s doors and the perimeter alarm is armed.
24
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Instrument Cluster
GAUGES
Your vehicle is equipped with an LCD (liquid crystal display),
reconfigurable instrument cluster. You can choose from four information
levels, and also customize certain options within each level. The
instrument cluster also comes with a demo mode and tutorial feature to
demonstrate the four instrument cluster levels. Refer to Message center
in the this chapter to choose the display level you’d like and to use the
demo and tutorial modes.
Inform instrument cluster (standard cluster shown, metric
similar)
60
50
70
40
30
20
10
80
90
100
mpg: 57.1avg
60
120
140
160
H
C
P
50
F
E
R
N
D
L
H
L
40
20
100
110
180
0000000.0mi
Trip A
0
km/h
MPH
miles to
456
0000.0mi
0
120
OFF
The simplest of cluster displays.
25
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Instrument Cluster
Enlighten instrument cluster (standard cluster shown, metric similar)
60
50
70
40
30
20
10
80
90
100
mpg: 57.1avg
60
MPG
60
120
140
160
H
C
P
6
4
F
E
50
R
N
D
L
40
20
0
40
20
100
110
2
0
180
0000000.0mi
Trip A
RPM
0
x1000
km/h
MPH
miles to
456
0000.0mi
0
120
OFF
Displays unique hybrid vehicle gauges, along with many of the familiar
gauges from a conventional gasoline vehicle.
Engage instrument cluster (standard cluster shown, metric similar)
60
50
70
40
30
20
10
80
90
100
mpg: 57.1avg
60
POWER
120
140
160
MPG
60
H
C
P
50
F
E
H
L
R
N
D
L
40
20
40
20
0
100
110
180
0000000.0mi
Trip A
0
EV
km/h
MPH
miles to
456
0000.0mi
0
120
OFF
The next step in hybrid vehicle information, including innovative
information displays intended to educate the driver about the hybrid
system.
26
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Instrument Cluster
Empower instrument cluster (standard cluster shown, metric
similar)
60
50
70
40
30
20
10
80
90
100
mpg: 57.1avg
60
ACC PWR
120
140
160
MPG
60
H
C
P
F
E
50
H
L
R
N
D
L
40
20
40
20
0
100
110
180
0000000.0mi
Trip A
0
EV
km/h
MPH
miles to
456
0000.0mi
0
120
OFF
The most information-rich display, with gauges designed to allow drivers
to decide for themselves what driving behavior is most efficient at any
given moment.
Speedometer: Indicates the
current vehicle speed.
60
50
70
40
30
20
10
80
90
100
60
120
140
160
50
40
20
100
110
180
0
km/h
MPH
0
120
27
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Instrument Cluster
Engine coolant temperature
gauge: Indicates engine coolant
temperature. At normal operating
temperature, the level indicator will
be blue and will be in the normal
range (between “H” and “C”). If the
engine coolant temperature exceeds
the normal range, the level indicator
will change to red to indicate that
the engine is overheating. Stop the
vehicle as soon as safely possible,
switch off the engine and let the engine cool.
Empower instrument cluster level only: The
indicator next to the
gauge will illuminate in green or white to indicate the following:
•
Indicator white: This indicates that the hybrid system is not
warm enough to allow operation in electric vehicle mode only. The
gasoline engine will run continuously when the indicator is white.
Note: During silent key start mode, the
indicator will be white,
but the gasoline engine will not run. This is a result of the vehicle
computer allowing the engine to be cooler during the silent key start
period. This is normal operation and does not indicate a problem with
your vehicle. After the first engine start, the
indicator will turn
green when the gasoline engine is warm enough to turn off.
•
Indicator green: This indicates that the hybrid system is warm
enough to allow operation in electric vehicle mode.
If the vehicle operates in electric mode long enough, it is possible that
the gasoline engine may need to run to keep the system warm. In this
case, the
indicator will revert back to white.
High-voltage battery information
gauge: The fill level indicates the
amount of energy stored in the
high-voltage battery as a percent of
total energy capacity. The level will
increase and decrease as the battery
charges and discharges during
normal operation, but the hybrid
system will attempt to control the
level to approximately the middle of
the gauge under most driving
conditions.
28
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Instrument Cluster
Enlighten, Engage and Empower instrument cluster levels only: The
up and down arrows provide information about the energy (both stored
and used) associated with the high voltage battery. The up arrow
indicates battery charging, such as when extra energy is stored in the
battery when coasting or braking. The down arrow indicates battery
discharging such as when the battery provides extra power to boost the
vehicle’s acceleration.
Engage and Empower instrument cluster levels only: A circular
symbol appears in the center of the gauge when energy is being
recaptured through the regenerative braking system. This indicates that
your hybrid vehicle is capturing and using energy that would have been
lost in a conventional vehicle. The regenerative braking system can be
activated by braking or coasting (i.e. even when you’re not pressing the
brake pedal).
Note: The up/down arrows include energy being used by accessories
(i.e. air conditioning, headlights, radio, etc.).
Fuel gauge: With the ignition on,
this gauge indicates approximately
how much fuel is left in the fuel
tank. The fuel gauge may vary
slightly when the vehicle is in
motion or on a grade. When fuel
level becomes low (50 miles [80 km]
to empty), the level indicator will
change to bright yellow. When fuel
level becomes critically low (0 miles
[0 km] to empty), the level indicator
will change to red.
The fuel icon with the arrow points to the side of the vehicle that the
fuel filler door is on.
Refer to Filling the tank in the Maintenance and Specifications
chapter for more information.
29
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Instrument Cluster
Instantaneous fuel economy
gauge: The instantaneous fuel
economy is displayed in miles per
gallon (or liters per 100 kilometers)
from 0 to 60 mpg (or 0 to
30L/100km). Your vehicle must be
moving to calculate instantaneous
fuel economy. If your instantaneous
fuel economy is greater than
60 mpg, a “+” sign will be displayed
next to the 60, indicating that the
current value is above the maximum that the graph can display.
Instantaneous fuel economy cannot be reset. You may turn this gauge on
or off at any information level. Refer to Message center in this chapter
for more information.
Efficiency information gauge: You have three choices for displaying
efficiency information: Efficiency Leaves, History Graph, or No Efficiency
Information. You may make this selection at any information level. Refer
to Message center in this chapter for more information on choosing the
efficiency displays.
Efficiency leaves: Indicates short
term driving efficiency, measured
over the last few minutes. The more
leaves and vines that are displayed,
the more efficiently you’re driving.
Leaves and vines will occasionally
appear and disappear to indicate a
change in driving efficiency.
Note: The efficiency display can be
impacted by your use of brakes,
accelerator and accessories as well
as environmental conditions such as terrain and weather.
30
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Instrument Cluster
Efficiency flowers: Indicates long
term driving efficiency. The more
flowers that are displayed, the more
efficiently you have driven. Once
earned, the flowers will remain
permanently unless long term fuel
efficiency is reset.
Note: Flowers only appear when
efficiency leaves are displayed.
History graph: Indicates average
fuel economy in 10, 20, or
60 minute intervals. You can choose
the interval using the message
center. The graph is updated each
minute with the fuel economy that
was achieved during the prior 1, 2,
or 6 minutes of driving, respectively.
Each new average will be added to
the left side of the graph, shifting
the past data to the right. When the
graph area is full, the right most point will be deleted, keeping a running
scroll with the bar on the left being the most recent. Note that previous
values will remain when the vehicle is shut off and restarted, but values
from a previous drive cycle will be grayed out. The average fuel economy
since the last reset, or last 2,000 miles (3,200 km) of driving, is shown as
a horizontal line across the bar graph.
Refer to Message center in this chapter for more information on the
history graph display mode.
No efficiency information: If you choose, you may turn off both the
Efficiency leaves and History Graph using the message center. In this
case, the portion of your instrument cluster devoted to this information
will be blank.
Refer to Message center in this chapter for more information on
choosing no efficiency information.
Average fuel economy: Your average fuel economy in miles/gallon will
be displayed at the top right of your vehicle’s instrument cluster or in
liters/100 km at the lower right along with the efficiency leaves, history
graph or no display (shown previously with history graph). You may
reset this average at any time. Refer to Message center in this chapter
for more information on the average fuel economy display mode.
31
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Instrument Cluster
If you calculate your average fuel economy by dividing distance traveled
by amount of fuel used, your figure may be different than displayed for
the following reasons:
• Your vehicle was not perfectly level during fill-up
• Differences in the automatic shut-off points on the fuel pumps at
service stations
• Variations in top-off procedure from one fill-up to another
• Rounding of the displayed values to the nearest 0.1 gallon (liter)
To determine your average highway fuel economy, do the following:
1. Drive the vehicle at least 5 miles (8 km) with the speed control
system engaged to display a stabilized average.
2. Record the highway fuel economy for future reference.
It is important to press the RESET button to reset the function after
setting the speed control to get accurate highway fuel economy readings.
For more information refer to Essentials of good fuel economy in the
Maintenance and Specifications chapter.
Distance to empty (DTE): Distance to Empty is displayed in the lower
right for miles or on the top right for kilometers of your vehicle’s
instrument cluster along with the efficiency, history graph or no display
(shown previously with history graph). This function will give you an
estimate of how far you can drive with the fuel remaining in your tank
under normal driving conditions. Distance to empty will vary according
to your driving habits.
DTE is calculated using a running average fuel economy, which is based
on your recent driving history of 500 miles (800 km). This value is not
the same as the average fuel economy display. The running average fuel
economy is re-initialized to a factory default value if the battery is
disconnected.
Turn your vehicle off when refuelling to correctly detect the amount fuel
being added and allow this feature to work correctly.
Refer to Message center in this chapter for more information on the
distance to empty display mode.
32
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Instrument Cluster
Tachometer and EV mode gauge
(enlighten instrument cluster
level only): When the gasoline
engine is running, this gauge
displays the engine speed in
revolutions per minute (RPM).
When the hybrid system is operating
in electric vehicle mode (without
the gasoline engine), EV is
displayed. See EV mode only next.
EV mode only (enlighten
instrument cluster level only):
When the hybrid system is operating
in electric vehicle mode only, EV is
displayed.
Split power gauge (engage
instrument cluster level only):
This gauge indicates the power
being supplied by the vehicle’s two
power sources: the high voltage
battery and the gasoline engine.
When the hybrid system is operating
in electric vehicle mode (without
the gasoline engine), “EV” is
displayed.
Maximum displayed gasoline engine
power is greater than the maximum displayed battery power.
33
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Instrument Cluster
Accessory power gauge
(empower instrument cluster
level only): This gauge indicates
electrical power demands from your
vehicle’s accessory systems.
Accessories such as air conditioning,
headlights, and radio use power but
do not contribute to propelling the
vehicle. The higher the level
indication on this gauge, the more
accessory power is being used. You
can see the level of this gauge change by turning accessories on and off.
Vehicle power gauge (empower
instrument cluster only): When
the transmission is in a drive gear
only, this gauge shows you vehicle
power demand and gasoline engine
on/off threshold. It is designed to
show you how close you are to the
gasoline engine on/off threshold and
how much power you are requesting
by how much you press on the
accelerator pedal.
The red level indicator shows vehicle power demand. The more you
press on the accelerator pedal, the more power you demand of the
vehicle. The green box shows the gasoline engine on/off threshold. If
vehicle power demand is reduced, the gasoline engine will turn off when
the red level indicator moves below the green box. In this case, the
hybrid system is operating in electric vehicle mode and ЉEVЉ is displayed
at the bottom of the gauge. When the red level indicator exceeds the
threshold, the system commands the gasoline engine on (and the ЉEVЉ
disappears).
When the gasoline engine is on for reasons outside of your control (such
as warming up the system or charging a low battery), the gasoline engine
on/off threshold (green box) disappears. When the on/off threshold box
is not displayed, the gasoline engine will not turn off regardless of how
little power you demand (even lifting your foot off of the accelerator).
34
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Instrument Cluster
Trip odometer: Registers the miles
(kilometers) of individual journeys.
Press and release the message
center INFO button until TRIP A
mode appears in the display. Press
the button again to select the TRIP
B feature. Press the RESET button
to reset.
Trip summary: When the ignition key is turned to the off position, the
instrument cluster will transition to a trip summary screen which
displays the following information for your most recent drive:
• Distance
• Fuel economy
• Fuel used
• Trip efficiency (this is displayed via the efficiency leaves graphic).
Long term fuel economy is also displayed, showing the vehicle’s fuel
economy since the last customer reset. To reset long term fuel economy,
see Resets in the Message center section in this chapter.
MESSAGE CENTER
With the ignition in the on position, the message center, located on your
instrument cluster, displays important vehicle information through a
constant monitor of vehicle systems. You may select display features
on the message center for a display of status. The system will also notify
you of potential vehicle problems with a display of system warnings
followed by a long indicator chime.
Selectable features
The INFO, RESET and SETUP
SET
buttons, located on the steering
wheel, control the message center
functions.
CNCL
ON
OFF
RSM
INFO RESET
SETUP
35
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Instrument Cluster
Info menu
The top line of the display is the
odometer which is always present.
Repeatedly pressing the INFO
button cycles the display through
the following options which display
on the lower line:
0.0mi
Avg MPG
37.0
INFO RESET
SETUP
• Trip Odometer A or B
• Average Fuel Economy
• Blank Display
• Elapsed Drive Time 1 or 2
• MyKey Miles (km)
Trip odometer A or B
Refer to Gauges in this chapter.
Elapsed drive time 1 or 2
Select this function from the INFO menu to display a timer.
To operate this feature, do the following:
1. Press and release RESET in order to start the timer.
2. Press and release RESET to pause the timer.
3. Press and hold RESET for two seconds in order to reset the timer.
36
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Instrument Cluster
Average fuel economy
Press INFO to display your average
fuel economy in miles/gallon or
liters/100 km.
If you calculate your average fuel
economy by dividing miles traveled
by gallons of fuel used (liters of fuel
used by 100 kilometers traveled),
your figure may be different than displayed for the following reasons:
• Your vehicle was not perfectly level during fill-up.
• Differences in the automatic shut-off points on the fuel pumps at
service stations.
• Variations in top-off procedure from one fill-up to another.
• Rounding of the displayed values to the nearest 0.1 gallon (liter).
To determine your average highway fuel economy, do the following:
1. Drive the vehicle at least 5 miles (8 km) with the speed control
system engaged to display a stabilized average.
2. Record the highway fuel economy for future reference.
It is important to press RESET in order to reset the function after
setting the speed control to get accurate highway fuel economy readings.
For more information refer to Essentials of good fuel economy in the
Maintenance and Specifications chapter.
MyKey™ miles
Select this function from the INFO menu to display tracked MyKey™
mileage (km). For more information refer to MyKey™ in the Locks and
Security chapter.
Blank display
Press INFO to select this function from the INFO menu to turn the
display area off.
Setup menu
The setup menu can fully display on both the right and left sides of your
instrument cluster. The left side contains the menu function while the
right side contains help information that changes based on the current
menu selection. The right side is intended to be visible only when the
vehicle is stopped. The menu on the left side can be accessed at any
time by pressing the SETUP button.
37
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Instrument Cluster
The setup menu operates by use of
the INFO, SETUP, and RESET
buttons:
• SETUP: Press to enter the setup menu. Press SETUP to scroll through
the list in the active window. The list wraps back to the first item
when the end of the list is reached. An arrow at the top or bottom (or
both) of the list indicates that additional entries are available.
• RESET: Selects the currently highlighted list item and moves the
selection to the right. The currently selected options are indicated by
a check mark. Press SETUP to scroll through the list of options and
then press RESET to select that item. A check mark will appear next
to the selected item.
• INFO: Used to move left in the menu and to exit out.
Display settings
Press SETUP to reach Display Settings.
While Display Settings is highlighted, press RESET to select it and move
right to display the following:
Display mode
Choosing display mode allows you to select which instrument cluster
level you would like displayed. While Display Mode is highlighted, press
RESET to select it and move right to display to the following:
• Inform
• Enlighten (default level)
• Engage
• Empower
Press SETUP to scroll through the list and highlight one of the choices.
Press RESET to pick the highlighted item.
38
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Instrument Cluster
Fuel economy
Use this to turn the instantaneous fuel economy gauge on or off. While
Fuel Economy is highlighted, press RESET to select it and move right to
highlight the following choices:
• On
• Off
Press SETUP to scroll through the list and highlight one of the choices.
Press RESET to pick the highlighted item.
Efficiency gauge
Use this to choose the type of efficiency gauge display you would like.
While Efficiency Gauge is highlighted, press RESET to select it and move
right to display to the following:
• Efficiency Leaves
• History Graph
• None
Press SETUP to scroll through the list and highlight one of the choices.
Press RESET to pick the highlighted item.
FE history length
Use this to set the fuel efficiency history length for the history graph.
While FE History Length is highlighted, press RESET to select it and
move right to display to the following:
• 10
• 20
• 60
Press SETUP to scroll through the list and highlight one of the choices.
Press RESET to pick the highlighted item.
These indicate average fuel economy in 10, 20, or 60 minute intervals.
The graph is updated each minute with the fuel economy that was
achieved during the prior 1, 2, or 6 minutes of driving, respectively.
Language
While Language is highlighted, press RESET to select it and move right
to display the following:
• English
• Francais
• Español
39
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Instrument Cluster
Press SETUP to scroll through the list and highlight one of the choices.
Press RESET to pick the highlighted item.
Units
While Units is highlighted, press RESET to select it and move right to
display the following:
• English
• Metric
Press SETUP to scroll through the list and highlight one of the choices.
Press RESET to pick the highlighted item.
Vehicle settings
Press SETUP to reach Vehicle Settings.
While Vehicle Settings is highlighted, press RESET to select it and move
right to display the following:
Autolamp
This feature keeps your headlights on for up to three minutes after the
ignition is switched off.
While Autolamp is highlighted, press RESET to select it and move right
to display the following autolamp delay values (in seconds):
• 0
• 60
• 10
• 20
• 30
• 90
• 120
• 180
Press SETUP to scroll through the list and highlight one of the choices.
Press RESET to pick the highlighted item.
Autolock
This feature automatically locks all vehicle doors when the vehicle is
shifted into any gear, putting the vehicle in motion.
While Autolock is highlighted, press RESET to select it and move right to
display the following:
• On
• Off
Press SETUP to scroll through the list and highlight one of the choices.
Press RESET to pick the highlighted item.
40
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Instrument Cluster
Autounlock
This feature automatically unlocks all vehicle doors when the driver’s
door is opened within 10 minutes of the ignition being turned off.
While Autounlock is highlighted, press RESET to select it and move right
to display the following:
• On
• Off
Press SETUP to scroll through the list and highlight one of the choices.
Press RESET to pick the highlighted item.
Blind spot (if equipped)
The blind spot information system is designed to assist the driver by
monitoring the side areas on both sides of the vehicle and to the rear.
While Blind Spot is highlighted, press RESET to select it and move right
to display the following:
• On
• Off
Press SETUP to scroll through the list and highlight one of the choices.
Press RESET to pick the highlighted item.
Cross traffic (if equipped)
This system is designed to assist and warn the driver when backing out
of parking spaces.
While Cross Traffic is highlighted, press RESET to select it and move
right to display the following:
• On
• Off
Press SETUP to scroll through the list and highlight one of the choices.
Press RESET to pick the highlighted item.
Easy entry/exit seat
This feature moves the driver’s seat rearward during vehicle entry and
exit.
While Easy Entry/Exit Seat is highlighted, press RESET to select it and
move right to display the following:
• On
• Off
Press SETUP to scroll through the list and highlight one of the choices.
Press RESET to pick the highlighted item.
41
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Instrument Cluster
Oil life
An oil change is required whenever indicated by the message center.
To reset the oil monitoring system to 100% (or another value) after each
oil change perform the following:
While Oil Life is highlighted, press RESET to select it and move right to
display the following:
• Set to 100%
• Set to 90%
• Set to 80%
• Set to 70%
• Set to 60%
• Set to 50%
• Set to 40%
• Set to 30%
• Set to 20%
• Set to 10%
Press SETUP to scroll through the list and highlight one of the choices.
Press RESET to pick the highlighted item.
See the Maintenance and Specifications chapter regarding engine oil
and change intervals.
Rear park aid (if equipped)
This feature sounds a warning tone to warn the driver of obstacles near
the rear bumper, and functions only when R (Reverse) gear is selected.
While Rear Park Aid is highlighted, press RESET to select it and move
right to display the following:
• On
• Off
Press SETUP to scroll through the list and highlight one of the choices.
Press RESET to pick the highlighted item.
MyKey™
The MyKey feature allows you to program a restricted driving mode to
promote good driving habits. Refer to MyKey in the Locks and Security
chapter.
Press SETUP to reach MyKey™.
While MyKey™ is highlighted, press RESET to cycle the message center
through each of the systems being monitored:
42
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Instrument Cluster
Create MyKey
This feature
While Create MyKey is highlighted, press RESET to select it and move
right to display the following:
• Confirm
Press REST for two seconds to confirm or press INFO to cancel.
MyKey AdvTrac
While MyKey AdvTrac is highlighted, press RESET to select it and move
right to display the following:
• Manual
• Always On
Press SETUP to scroll through the list and highlight one of the choices.
Press RESET to pick the highlighted item.
MyKey Speed
While MyKey Speed is highlighted, press RESET to select it and move
right to display the following:
• Off
• 80 MPH ( 130 km/h)
Press SETUP to scroll through the list and highlight one of the choices.
Press RESET to pick the highlighted item.
MyKey Chimes
While MyKey Chimes is highlighted, press RESET to select it and move
right to display the following:
• Off
• 45 MPH (75 km/h)
• 55 MPH (90 km/h)
• 65 MPH (105 km/h)
Press SETUP to scroll through the list and highlight one of the choices.
Press RESET to pick the highlighted item.
MyKey Volume
While MyKey Volume is highlighted, press RESET to select it and move
right to display the following:
• Limited
43
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Instrument Cluster
• Not Limited
Press SETUP to scroll through the list and highlight one of the choices.
Press RESET to pick the highlighted item.
Clear MyKey
While Clear MyKey is highlighted, press RESET to select it and move
right to display the following:
• Confirm
Press SETUP for two seconds to confirm or press INFO to cancel.
System check
Press SETUP to reach System Check.
While System Check is highlighted, press RESET to cycle the message
center through each of the systems being monitored:
1. OIL LIFE
8. BRAKE SYSTEM
2. ELECTRIC DRIVE
9. FUEL LEVEL XXX MI (KM)
10. MYKEY USED (if MyKey™ is
programmed)
3. CHARGING SYSTEM
11. MYKEY DISTANCE (if
MyKey™ is programmed)
12. MYKEY(S) PROGRAMMED
13. ADMIN KEY(S)
4. DOORS
5. TRUNK
6. BLINDSPOT (if equipped)
PROGRAMMED
7. CROSS TRAFFIC (if equipped)
Demo
The demo briefly displays each of the gauge displays available.
Press SETUP to reach Demo.
While Demo is highlighted, press RESET to start the demo. Pressing
INFO, SETUP or RESET will exit the demo.
Tutorial
The tutorial is a self-paced guide that provides a brief overview of
instrument cluster features.
Press SETUP to reach Tutorial.
While Tutorial is highlighted, press RESET to start the tutorial. Use the
INFO, SETUP and RESET buttons to navigate through the tutorial.
Resets
Press SETUP to reach Resets.
44
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Instrument Cluster
While Resets is highlighted, press RESET to select it and move right to
display to the following:
• Reset to Default: Resets the instrument cluster display options to their
factory defaults setting.
• Long Term Fuel Econ: Resets the long term fuel economy value
displayed on the shutdown trip summary screen to 0. This will also
clear and reset the efficiency flowers.
Press SETUP to scroll through the list and highlight one of the choices.
Press RESET to reset the highlighted item.
System warnings
System warnings and important information about vehicle status will be
displayed at the left side of your vehicle’s instrument cluster. System
warnings alert you to possible problems or malfunctions in your vehicle’s
operating systems. Warnings will be displayed in large format on the left
side of the instrument cluster and then will shrink to a small format if
cleared by pressing the RESET button. The warning will remain on the
far left until the condition causing the warning is corrected.
The message center will display the temperature gauge and PRNDL
indicator if there are no more warning messages. This allows you to use
the full functionality of the message center after you acknowledge the
warning by pressing RESET and clearing the warning message.
Types of messages and warnings:
• Some messages will appear briefly to inform you of something you
may need to take action on or be informed of.
• Some messages will appear once and then again when the vehicle is
restarted.
• Some messages will reappear after clearing or being reset if a problem
or condition is still present and needs your attention.
• Some messages can be acknowledged and reset by pressing RESET.
This allows you to use the full message center functionality by clearing
the message.
PARK BRAKE ENGAGED — Displayed when the park brake is
engaged. If the warning stays on after the park brake is off, contact your
authorized dealer as soon as possible.
CHECK BRAKE SYSTEM — Displayed when the brake system needs
servicing. If the warning stays on or continues to come on, contact your
authorized dealer as soon as possible.
45
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Instrument Cluster
STOP SAFELY NOW — Displayed when the stop safety hazard warning
lamp is illuminated. This indicates a hybrid component fault/failure that
will cause the vehicle to shut down, fail to start or enter into limited
operating mode.
Note: If the vehicle is still running, it may soon shut down without
further warning and should be stopped safely. Contact your authorized
dealer as soon as possible.
HIGH ENGINE TEMPERATURE — Displayed when the engine
coolant is overheating. Engine coolant temperature warning lamp will
illuminate indicating coolant temperature is high. Stop the vehicle as
soon as safely possible, turn off the engine and let it cool. Check the
coolant level. Refer to Engine coolant in the Maintenance and
Specifications chapter. If the warning stays on or continues to come on,
contact your authorized dealer as soon as possible.
WARNING: When the engine and radiator are hot, scalding
coolant and steam may shoot out under pressure and cause
serious injury. Do not remove the cooling system cap when the engine
and radiator are hot.
HIGH MOTOR TEMPERATURE — Displayed when the motor
electronics are overheating. Stop the vehicle as soon as safely possible,
turn off the engine and let it cool. Refer to Engine coolant and
motor/electronics coolant in the Maintenance and Specifications
chapter. If the warning stays on or continues to come on, contact your
authorized dealer as soon as possible.
CHECK CHARGING SYSTEM — Displayed when the electrical system
is not maintaining proper voltage. If you are operating electrical
accessories when the engine is idling at a low speed, turn off as many of
the electrical loads as soon as possible. If the warning stays on or comes
on when the engine is operating at normal speeds, contact your
authorized dealer as soon as possible.
POWER STEERING ASSIST FAULT — The power steering system
has disabled power steering assist due to a system error, service is
required.
SERVICE POWER STEERING — The power steering system has
detected a condition that requires service.
SERVICE POWER STEERING NOW — The power steering system
has detected a condition within the power steering system that requires
service immediately.
46
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Instrument Cluster
SERVICE ADVANCETRAC — Displayed when the AdvanceTrac
system has detected a condition that requires service.
DRIVER DOOR AJAR — Displayed when the driver’s door is not
completely closed.
PASSENGER DOOR AJAR — Displayed when the passenger side door
is not completely closed.
REAR LEFT DOOR AJAR — Displayed when the rear left door is not
completely closed.
REAR RIGHT DOOR AJAR — Displayed when the rear right door is
not completely closed.
CHECK FUEL FILL INLET — Displayed when the fuel fill inlet may
not be properly closed. Refer to Easy Fuel™ “no cap” fuel system in
the Maintenance and Specifications chapter.
FUEL LEVEL LOW — Displayed as an early reminder of a low fuel
condition.
BRAKE FLUID LEVEL LOW — Indicates the brake fluid level is low
and the brake system should be inspected immediately. Refer to Brake
fluid in the Maintenance and Specifications chapter.
CHECK PARK AID (if equipped) — Displayed when the transmission
is in R (Reverse) and the Reverse Sensing System (Park Aid) is disabled.
Refer to Reverse Sensing System (Park Aid) in this section to enable.
LOW TIRE PRESSURE — Displayed when one or more tires on your
vehicle have low tire pressure. Refer to Inflating your tires in the Tires,
Wheels and Loading chapter.
TIRE PRESSURE MONITOR FAULT — Displayed when the tire
pressure monitoring system is malfunctioning. If the warning stays on or
continues to come on, contact your authorized dealer as soon as
possible.
TIRE PRESSURE SENSOR FAULT — Displayed when a tire pressure
sensor is malfunctioning, or your spare tire is in use. For more
information on how the system operates under these conditions, refer to
Tire Pressure Monitoring System (TPMS) in the Tires, Wheels and
Loading chapter. If the warning stays on or continues to come on,
contact your authorized dealer as soon as possible.
TRUNK AJAR — Displayed when the trunk is not completely closed.
REMOVE OBJECTS NEAR PASS SEAT — Displayed when objects
are by the passenger seat. After the objects are moved away from the
seat, if the warning stays on or continues to come on, contact your
authorized dealer as soon as possible.
47
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Instrument Cluster
ENGINE OIL CHANGE SOON — Displayed when the engine oil life
remaining is 10% or less.
OIL CHANGE REQUIRED — Displayed when the oil life left reaches
0%.
BLIND SPOT SYSTEM FAULT (if equipped) — Displayed when a
fault with the blind spot information system has occurred. Contact your
authorized dealer as soon as possible.
CROSS TRAFFIC SYSTEM FAULT (if equipped) — Displayed when
a fault with the cross traffic alert system has occurred. Contact your
authorized dealer as soon as possible.
BLIND SPOT NOT AVAILABLE (if equipped) — Displayed when
blind spot information system is not available. See Blind spot
information system in the Driving chapter.
CROSS TRAFFIC NOT AVAILABLE (if equipped) — Displayed
when cross traffic alert is not available. See Blind spot information
system in the Driving chapter.
SENSOR BLOCKED SEE MANUAL (if equipped) — Displayed when
the blind spot information system/cross traffic alert system sensors are
blocked. See Blind spot information system in the Driving chapter.
VEHICLE COMING FROM LEFT (if equipped) — Displayed when
the blind spot information system with cross traffic alert (CTA) system is
operating and senses a vehicle. See Blind spot information system in
the Driving chapter.
VEHICLE COMING FROM RIGHT (if equipped) — Displayed when
the blind spot information system with cross traffic alert (CTA) system is
operating and senses a vehicle. See Blind spot information system in
the Driving chapter.
TO STOP ALARM START VEHICLE — Displayed when the perimeter
alarm system is armed and the vehicle is entered using the key on the
driver’s side door. In order to prevent the perimeter alarm system from
triggering, the ignition must be turned to Start before the 12 second
chime expires. See Perimeter alarm system in the Locks and Security
chapter.
INTKEY COULD NOT PROGRAM — Displayed when an attempt is
made to program an invalid key or more than the maximum number of
integrated keys allowed. For more information on integrated key, refer to
the Locks and Security chapter.
READY TO DRIVE — Displayed briefly once the vehicle has
successfully started. Indicates that the vehicle is ready to drive even
when you don’t hear the gasoline engine running.
48
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Instrument Cluster
MYKEY ACTIVE DRIVE SAFELY — Displayed at startup when
MyKey™ is in use. Refer to MyKey™ in the Locks and Security chapter
for more information.
KEY COULD NOT PROGRAM — Displayed when an attempt is made
to program a spare key using two existing MyKeys. Refer to MyKey™ in
the Locks and Security chapter for more information.
VEHICLE SPEED 80 MPH MAX — Displayed when a MyKey™ is in
use and the Admin has enabled the MyKey speed limit and the vehicle
speed is 80 mph (130 km/h). Refer to MyKey™ in the Locks and
Security chapter for more information.
SPEED LIMITED TO 80 MPH — Displayed when starting the vehicle
and MyKey™ is in use and the MyKey speed limit is on. Refer to
MyKey™ in the Locks and Security chapter for more information.
CHECK SPEED DRIVE SAFELY — Displayed when a MyKey™ is in
use and the optional setting is on and the vehicle exceeds a preselected
speed. Refer to MyKey™ in the Locks and Security chapter for more
information.
VEHICLE NEAR TOP SPEED — Displayed when a MyKey™ is in use
and the MyKey speed limit is on and the vehicle speed is approaching
80 mph (130 km/h). Refer to MyKey™ in the Locks and Security
chapter for more information.
TOP SPEED MYKEY SETTING — Displayed when a MyKey™ is in
use and the MyKey speed limit is on and the vehicle speed is 80 mph
(130 km/h). Refer to MyKey™ in the Locks and Security chapter for
more information.
BUCKLE UP TO UNMUTE AUDIO — Displayed when a MyKey™ is in
use and Belt-Minder is activated. Refer to MyKey™ in the Locks and
Security chapter for more information.
ADVTRAC ON MYKEY SETTING — Displayed when a MyKey™ is in
use when trying to disable the AdvanceTrac system and the optional
setting is on. Refer to MyKey™ in the Locks and Security chapter for
more information.
49
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Entertainment Systems
AUDIO SYSTEMS
AM/FM in-dash CD6/MP3 satellite compatible Lincoln premium
sound/THXா audio system
WARNING: Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using any device or feature that may
take their focus off the road. Your primary responsibility is the safe
operation of the vehicle. We recommend against the use of any
handheld device while driving and that you comply with all applicable
laws.
Accessory delay: Your vehicle is equipped with accessory delay. With
this feature, the radio and certain electrical features may be used for up
to 10 minutes after the ignition is turned off or until either front door is
opened.
THX: Your vehicle may be equipped
with the THX II certified premium
audio system. This system creates
optimal acoustic quality for all
seating positions and road
conditions. The system offers an
advanced speaker system,
amplifiers, subwoofer and
equalization.
50
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Entertainment Systems
Setting the clock
CLOCK: Press to set the clock. The display will read SET TIME. Use the
memory preset numbers (0–9) to enter in the desired time– hours and
minutes and press OK. The clock will then begin from that time.
AM/FM Radio
/ VOL (Power/Volume): Press to turn the radio on/off. Turn the
knob to increase/decrease volume.
If the volume is set above a certain level and the ignition is turned off,
the volume will come back on at a nominal listening level when the
ignition is turned back on.
AM/FM: Press repeatedly to select AM/FM1/FM2 frequency band.
TUNE: Turn the knob to go up/down the frequency band in individual
increments.
DIRECT: Press DIRECT and then select the desired radio frequency
(i.e. 93.9) using the memory preset numbers (0–9).
SEEK: Press
SEEK
to access the previous/next strong radio
station.
SCAN: Press for a brief sampling of all strong radio stations.
MEMORY PRESETS (0–9): When tuned to any station, press and hold
a preset button until sound returns and PRESET # SAVED appears in
the display. You can save up to 30 stations, 10 in AM, 10 in FM1 and
FM2.
Saving presets automatically: Autoset allows you to set the strongest
local radio stations without losing your original manually set preset
stations for AM/FM1/FM2.
To activate the autoset feature: Press MENU repeatedly until AUTO
PRESET ON/OFF appears in the display. Use
SEEK
to switch
AUTO PRESET to ON, and either wait five seconds for the search to
initiate or press OK to immediately initiate the search. If you press
another control within those five seconds, the search will not initiate.
The 10 strongest stations will be filled and the station stored in preset 1
will begin playing.
If there are fewer then 10 strong stations, the system will store the last
one in the remaining presets.
RDS Radio
Available only in FM mode. This feature allows you to search
RDS-equipped stations for a certain category of music format: CLASSIC,
COUNTRY, JAZZ/RB, ROCK, etc.
51
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Entertainment Systems
To activate: Press MENU repeatedly until RDS (ON/OFF) appears in the
display. Use
SEEK
to turn RDS ON/OFF. When RDS is OFF, you
will not be able to search for RDS equipped stations or view the station
name or type.
CAT/FLD (Category/Folder): This feature allows you to select from
various music categories.
To change RDS categories: Press MENU repeatedly until RDS ON/OFF
appears in the display. Use
PRESS UP OR DOWN TO CHANGE RDS CATEGORY will appear in the
display. Press SEEK to scroll through all possible categories.
When the desired category appears in the display, press SEEK
SEEK
to turn RDS ON. Press CAT.
to
find the next station playing that selection or press SCAN for a brief
sampling of all stations playing that category of music.
Six Disc CD/MP3 Player
CD: Press to enter CD/MP3 mode. If a disc is already loaded into the
system, CD/MP3 play will begin where it ended last. If no CD is loaded,
NO DISC will appear in the display.
LOAD: Use to load CDs into the CD player.
To load a single CD–
Press LOAD. When the display reads SELECT CD SLOT, choose the
desired slot number using memory presets 1–6. The display will read
MOVING TO CD # and then LOAD CD #. Load the desired disc, label
side up into the CD slot opening. If you do not choose a slot within five
seconds, the system will choose for you. Once loaded, the first track will
begin to play.
To auto load up to six discs–
Press and hold LOAD until the display reads MOVING TO #. Load the
desired disc, label side up. The system will prompt you to load discs for
the remaining available slots. Insert the discs, one at a time, label side
up, when prompted. Once loaded, the disc in slot 1 will begin to play.
To choose one of the loaded CDs to play, press the number preset
buttons (1–6) to choose the desired disc.
/
OK (Play/Pause): Press to play/pause a track when playing a
CD.
(EJECT): Press
and select the desired CD slot by pressing the
corresponding memory preset #. The display will read EJECTING #.
52
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Entertainment Systems
When the system has ejected the CD, the display will read REMOVE CD
#. If you do not remove the CD the system will reload the disc.
To auto eject all loaded discs– Press and hold
all discs and prompt you when to remove them.
. The system will eject
SEEK: Press
SEEK
to access the previous/next track.
CAT (Category) / FLD (Folder):
In MP3 mode only– Press CAT/FOLD and then press
SEEK
to
access the previous/next folder.
SCAN: Press for a brief sampling of all tracks on the current disc or
MP3 folder.
DIRECT:
In CD mode– Press DIRECT. The display will read DIRECT TRACK
MODE SELECT TRACK. Enter the desired track number using the
memory preset buttons (0–9). The system will then begin playing that
track.
In MP3 folder mode– Press DIRECT and the memory preset buttons
(0–9) of the desired folder. The system will advance to that specific
folder.
TEXT:
In MP3 mode only– Press TEXT repeatedly to view Album (AL), Folder
(FL), Song (SO) and Artist (AR) in the display, if available.
In TEXT mode: Sometimes the display requires additional text to be
displayed. When the < / > indicator is active, press TEXT and then
press
COMPRESSION: Press MENU repeatedly until COMPRESSION ON/OFF
appears in the display. Use SEEK to switch ON/OFF. When
SEEK
to view the additional display text.
COMPRESSION is ON, the system will bring the soft and loud CD
passages together for a more consistent listening level.
SHUFFLE: Press MENU repeatedly until SHUFFLE ON/OFF appears in
the display. Use
SEEK
to switch between ON/OFF. If you wish to
engage shuffle mode right away, press
SEEK to begin random
play. Otherwise, random play will begin when the current track is
finished playing. The system will only shuffle the currently playing disc.
Satellite Radio
Satellite radio is available only with a valid SIRIUS radio
subscription. Check with your authorized dealer for availability.
53
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Entertainment Systems
SIRIUS: Press repeatedly to access satellite radio mode, if equipped.
Press repeatedly to cycle through SAT1, SAT2 and SAT3 modes.
TUNE: Turn to go to the next / previous available SIRIUS satellite
station.
DIRECT: Press DIRECT then enter the desired channel (i.e. 002) using
the memory preset buttons (0–9). If you only enter one digit, press OK
and the system will go to that satellite channel. If you enter three digits,
the system will automatically go to that channel, if available. You may
cancel your entry by pressing DIRECT.
If an invalid station number is entered, INVALID CHANNEL will appear
in the display and the system will continue playing the current station.
SEEK: Press
specific category is selected, (Jazz, Rock, News, etc.),
press SEEK to seek to the previous/next channel in the selected
SEEK
to seek to the previous/next channel. If a
category. Press and hold
previous/next channels.
SEEK
to fast seek through the
SCAN: Press SCAN for a brief sampling of all available SIRIUS satellite
channels. If a specific category is selected, (Jazz, Rock, News, etc.) press
SCAN for a brief sampling of all available SIRIUS satellite channels within
the selected category.
MEMORY PRESETS (0–9): There are 30 available presets, 10 each for
SAT1, SAT2 and SAT3. To save satellite channels in your memory
presets, tune to the desired channel then press and hold a memory
preset number (0–9) until sound returns.
TEXT: Press and release to display the artist and song title. While in
TEXT MODE, press again to scroll through the Artist (AR), Song (SO),
Channel (CH) and Category (CA).
In TEXT MODE: Sometimes the display requires additional text to be
displayed. When the < / > indicator is active, press TEXT and then
press
SEEK
to view the additional display text.
CAT (Category) / FLD (Folder): Press to switch between turning the
most recently selected satellite radio category on or off. The category
icon (CAT) will illuminate in the display when a specific category is
selected (the icon will not illuminate during CATEGORY ALL). If no
category has ever been selected, NO CATEGORY SELECTED will display.
Note: Separate categories can be set for SAT1, SAT2 or SAT3.
Refer to Satellite radio menu for further information on selecting a
satellite radio category.
54
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Entertainment Systems
SATELLITE RADIO MENU: Press MENU when satellite radio mode is
active to access. Press OK to enter into the satellite radio menu.
Press
• CATEGORY MENU- Press OK to enter category mode.
Press SEEK to scroll through the list of available SIRIUS
SEEK
to cycle through the following options:
channel Categories (Pop, Rock, News, etc.) Press OK when the
desired category appears in the display. After a category is selected,
press
SEEK
to search for that specific category of channels
only (i.e. ROCK). You may also select CATEGORY ALL to seek all
available SIRIUS categories and channels. Press OK to close and
return to the main menu.
• SONG SEEK MENU- Press OK to enter song seek menu.
Press
SEEK
to scroll through the following options:
a. SAVE THIS SONG: Press OK to save the currently playing song’s
title in the system’s memory. (If you try to save something other than
a song, CANT SAVE will appear in the display.) When the chosen song
is playing on any satellite radio channel, the system will alert you with
an audible prompt. Press OK while SONG ALERT is in the display and
the system will take you to the channel playing the desired song. You
can save up to 20 song titles. If you attempt to save more than 20
titles, the display will read REPLACE SONG? Press OK to access the
saved titles and press
SEEK
to cycle through the saved titles.
When the song title appears in the display that you would like to
replace, press OK. SONG REPLACED will appear in the display.
b. DELETE A SONG: Press OK to delete a song from the system’s
memory. Press
SEEK
to cycle through the saved songs. When
the song appears in the display that you would like to delete, press
OK. The song will appear in the display for confirmation. Press OK
again and the display will read SONG DELETED. If you do not want
to delete the currently listed song, press
RETURN or CANCEL.
SEEK
to select either
Note: If there are no songs presently saved, the display will read NO
SONGS.
c. DELETE ALL SONGS: Press OK to delete all song’s from the
system’s memory. The display will read ARE YOU SURE ? Press OK to
confirm deletion of all saved songs and the display will read ALL
DELETED.
Note: If there are no songs presently saved, the display will read NO
SONGS.
55
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Entertainment Systems
d. DISABLE ALERTS/ENABLE ALERTS: Press OK to
enable/disable the satellite alert status which alerts you when your
selected songs are playing on a satellite radio channel. (The system
default is disabled.) SONG ALERTS ENABLED/DISABLED will appear
in the display. The menu listing will display the opposite state. For
example, if you have chosen to enable the song alerts, the menu
listing will read DISABLE as the alerts are currently on, so your other
option is to turn them off.
• CHANNEL LOCKOUT MENU- Press OK to enter the Channel
Lockout menu. Press the
options:
SEEK
to scroll through the following
a. LOCK/UNLOCK THIS CHANNEL: Press OK when
LOCK/UNLOCK THIS CHANNEL is displayed and the display will read
ENTER PIN. Enter your four-digit PIN number (initial PIN is 1234)
and the system will lock/unlock the channel and CHANNEL LOCKED
or UNLOCKED will be displayed.
Note: you must be tuned to the specific channel you want to
lock/unlock when using this feature.
b. CHANGE PIN: Press OK when CHANGE PIN is displayed. The
display will read ENTER OLD PIN. Enter your current (old) PIN
number and when the system accepts your entry it will display
ENTER NEW PIN. Enter your new four-digit PIN and the system will
save the new PIN and PIN SAVED will display.
c. UNLOCK ALL CHANNELS: Press OK when UNLOCK ALL
CHANNELS is displayed and the display will read ENTER PIN. Enter
your four-digit PIN and the system will unlock all channels and the
display will read CHANNEL UNLOCKED.
d. RESET PIN: Press OK when RESET PIN is displayed. The display
will read ARE YOUR SURE. Press OK again to automatically reset the
PIN number to its initial password setting (1234). PIN RESET TO
DEFAULT PIN will be displayed.
e. RETURN: Press OK when RETURN is displayed and the system
will exit back to the satellite radio menu.
Sound Adjustments
Press SOUND repeatedly to cycle through the following features:
BASS: Press
SEEK
SEEK
SEEK
to adjust the level of bass.
TREBLE: Press
to adjust the level of treble.
to adjust the audio between the left
BALANCE: Press
(L) and right (R) speakers.
56
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Entertainment Systems
FADE: Press
SEEK
to adjust the audio between the back (B)
and front (F) speakers.
SPEED COMPENSATED VOLUME: With this feature on, radio volume
automatically gets louder with increasing vehicle speed to compensate
for road and wind noise.
The default setting is off.
Use
SEEK
to adjust between SPEED OFF and levels 1–7:
Increasing the level from 1 (lowest setting) to 7 (highest setting) allows
the radio volume to automatically change slightly with vehicle speed to
compensate for road and wind noise.
Recommended level is 1–3; SPEED OFF turns the feature off and level 7
is the maximum setting.
ALL SEATS (Occupancy mode, if equipped): Press SOUND
repeatedly to reach the Occupancy mode setting. Press
SEEK
to
select and optimize sound for ALL SEATS, DRIVERS SEAT or REAR
SEATS.
Extra Features
AUX: Press for SYNC LINE IN (auxiliary audio mode).
For location and further information on auxiliary audio mode, refer to
Auxiliary input jack later in this chapter.
For more information on SYNC, please refer to SYNC information
included with your vehicle for further information.
OK
/
(Play/Pause): Your vehicle is equipped with special phone
and media features which will require you to confirm commands by
pressing OK. For further information, refer to SYNC information
included with your vehicle for further information.
(Phone): Press to access SYNC PHONE features. For further
information, please refer toSYNC information included with your vehicle
for further information.
Auxiliary input jack (Line in)
WARNING: Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using any device or feature that may
take their focus off the road. Your primary responsibility is the safe
operation of the vehicle. We recommend against the use of any
handheld device while driving and that you comply with all applicable
laws.
57
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Entertainment Systems
Your vehicle is equipped with an
auxiliary input jack (AIJ). The
auxiliary input jack provides a way
to connect your portable music
player to the in-vehicle audio
system. This allows the audio from a
portable music player to be played
through the vehicle speakers with
high fidelity. To achieve optimal
performance, please observe the
following instructions when
attaching your portable music
device to the audio system.
If your vehicle is equipped with a
navigation system, refer to
Auxiliary input jack section in the
Audio features chapter of your
Navigation System supplement.
Required equipment:
1. Any portable music player designed to be used with headphones
2. An audio extension cable with stereo male 1/8 in. (3.5 mm)
connectors at each end
To play your portable music player using the auxiliary input jack:
1. Begin with the vehicle parked and the radio turned off.
2. Ensure that the battery in your portable music player is new or fully
charged and that the device is turned off.
3. Attach one end of the audio extension cable to the headphone output
of your player and the other end of the audio extension cable to the AIJ
in your vehicle.
4. Turn the radio on, using either a tuned FM station or a CD loaded into
the system. Adjust the volume to a comfortable listening level.
5. Turn the portable music player on and adjust the volume to 1/2 the
volume.
6. Press AUX on the vehicle radio repeatedly until LINE, LINE IN or
SYNC LINE IN appears in the display.
You should hear audio from your portable music player, although it may
be low.
58
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Entertainment Systems
7. Adjust the sound on your portable music player until it reaches the
level of the FM station or CD by switching back and forth between the
AUX and FM or CD controls.
Troubleshooting:
1. Do not connect the audio input jack to a line level output. Line level
outputs are intended for connection to a home stereo and are not
compatible with the AIJ. The AIJ will only work correctly with devices
that have a headphone output with a volume control.
2. Do not set the portable music player’s volume level higher than is
necessary to match the volume of the CD or FM radio in your audio
system as this will cause distortion and will reduce sound quality. Many
portable music players have different output levels, so not all players
should be set at the same levels. Some players will sound best at full
volume and others will need to be set at a lower volume.
3. If the music sounds distorted at lower listening levels, turn the
portable music player volume down. If the problems persists, replace or
recharge the batteries in the portable music player.
4. The portable music player must be controlled in the same manner
when it is used with headphones as the AIJ does not provide control
(play, pause, etc.) over the attached portable music player.
5. For safety reasons, connecting or adjusting the settings on your
portable music player should not be attempted while the vehicle is
moving. Also, the portable music player should be stored in a secure
location, such as the center console or the glove box, when the vehicle is
in motion. The audio extension cable must be long enough to allow the
portable music player to be safely stored while the vehicle is in motion.
USB port
WARNING: Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using any device or feature that may
take their focus off the road. Your primary responsibility is the safe
operation of the vehicle. We recommend against the use of any
handheld device while driving and that you comply with all applicable
laws.
59
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Entertainment Systems
Your vehicle is equipped with a USB
port inside your center console. This
feature allows you to plug in media
playing devices, memory sticks, and
also to charge devices if they
support this feature. For further
information on this feature, refer to
Accessing and using your USB
port in the SYNC supplement or
Navigation System supplement.
GENERAL AUDIO INFORMATION
Radio frequencies: AM and FM frequencies are established by the
Federal Communications Commission (FCC) and the Canadian Radio and
Telecommunications Commission (CRTC). Those frequencies are:
AM: 530, 540–1700, 1710 kHz
FM: 87.7, 87.9–107.7, 107.9 MHz
Radio reception factors: There are three factors that can affect radio
reception:
• Distance/strength: The further you travel from a station, the weaker
the signal and the weaker the reception.
• Terrain: Hills, mountains, tall buildings, power lines, electric fences,
traffic lights and thunderstorms can interfere with your reception.
• Station overload: When you pass a broadcast tower, a stronger signal
may overtake a weaker one and play while the weak station frequency
is displayed.
60
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Entertainment Systems
CD/CD player care:
Do:
• Handle discs by their edges only. Never touch the playing surface.
• Inspect discs before playing. Clean only with an approved CD cleaner
and wipe from the center out.
Don’t:
• Expose discs to direct sunlight or heat sources for extended periods
of time.
• Clean using a circular motion.
CD units are designed to play commercially pressed 4.75 in
(12 cm) audio compact discs only. Due to technical
incompatibility, certain recordable and re-recordable compact
discs may not function correctly when used in Ford CD players.
Dirty, warped or damaged CDs, irregular shaped CDs, CDs with a
scratch protection film attached, and CDs with homemade paper
(adhesive) labels should not be inserted into the CD player. The
label may peel and cause the CD to become jammed. It is
recommended that homemade CDs be identified with permanent
felt tip marker rather than adhesive labels. Ballpoint pens may
damage CDs. Please contact your authorized dealer for further
information.
Audio system warranty and service: Refer to the Warranty
Guide/Customer Information Guide for audio system warranty
information. If service is necessary, see your dealer or qualified
technician.
Satellite radio information (if equipped)
Satellite radio channels: SIRIUS broadcasts a variety of music, news,
sports, weather, traffic and entertainment satellite radio channels. For
more information and a complete list of SIRIUS satellite radio channels,
visit www.sirius.com in the United States, www.sirius-canada.ca in
Canada, or call SIRIUS at 1–888–539–7474.
Satellite radio reception factors: To receive the satellite signal, your
vehicle has been equipped with a satellite radio antenna located on the
roof of your vehicle. The vehicle roof provides the best location for an
unobstructed, open view of the sky, a requirement of a satellite radio
system. Like AM/FM, there are several factors that can affect satellite
radio reception performance:
• Antenna Obstructions: For optimal reception performance, keep the
antenna clear of snow and ice build-up and keep luggage and other
material as far away from the antenna as possible.
61
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Entertainment Systems
• Terrain: Hills, mountains, tall buildings, bridges, tunnels, freeway
overpasses, parking garages, dense tree foliage and thunderstorms can
interfere with your reception.
• Station overload: When you pass a ground based broadcast repeating
tower, a stronger signal may overtake a weaker one and result in an
audio mute.
Unlike AM/FM audible static, you will hear an audio mute when there is
a satellite radio signal interference. Your radio display may display NO
SIGNAL to indicate the interference.
SIRIUS satellite radio service: SIRIUS Satellite Radio is a
subscription based satellite radio service that broadcasts music, sports,
news and entertainment programming. A service fee is required in order
to receive SIRIUS service. Vehicles that are equipped with a factory
installed SIRIUS satellite radio system include:
• Hardware and limited subscription term, which begins on the date of
sale or lease of the vehicle.
For information on extended subscription terms, the online media player
and other SIRIUS features, please contact SIRIUS at 1–888–539–7474.
Note: SIRIUS reserves the unrestricted right to change, rearrange, add
or delete programming including canceling, moving or adding particular
channels, and its prices, at any time, with or without notice to you. Ford
Motor Company shall not be responsible for any such programming
changes.
Satellite Radio Electronic Serial Number (ESN): This 12–digit
satellite serial number is needed to activate, modify or track your
satellite radio account. You will need this number when communicating
with SIRIUS. While in satellite radio mode, you can view this number on
the radio display by pressing the SIRIUS button for greater than
2 seconds.
62
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Entertainment Systems
Radio Display
ACQUIRING
Condition
Action Required
No action required.
This message should
disappear shortly.
Radio requires more
than two seconds to
produce audio for the
selected channel.
Internal module or
system failure
SAT FAULT
If this message does
not clear within a short
period of time, or with
an ignition key cycle,
your receiver may have
a fault. See your
present.
authorized dealer for
service.
INVALID CHNL
Channel no longer
available.
This previously
available channel is no
longer available. Tune
to another channel. If
the channel was one of
your presets, you may
choose another channel
for that preset button.
Contact SIRIUS at
1–888–539–7474 to
subscribe to the
UNSUBSCRIBED
NO TEXT
Subscription not
available for this
channel.
channel, or tune to
another channel.
Artist information not Artist information not
available.
available at this time on
this channel. The
system is working
properly.
63
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Entertainment Systems
Radio Display
NO TEXT
Condition
Action Required
Song title information Song title information
not available.
not available at this
time on this channel.
The system is working
properly.
NO TEXT
Category information
not available.
Category information
not available at this
time on this channel.
The system is working
properly.
NO SIGNAL
Loss of signal from
the SIRIUS satellite
or SIRIUS tower to
the vehicle antenna.
You are in a location
that is blocking the
SIRIUS signal (i.e.,
tunnel, under an
overpass, dense foliage,
etc). The system is
working properly. When
you move into an open
area, the signal should
return.
UPDATING _ XX
Update of channel
programming in
progress. The XX
number indicates the
% complete.
No action required. The
process should take no
longer than one
minute.
CALL SIRIUS
1–888–539–7474
Satellite service has
been deactivated by
SIRIUS Satellite
Radio.
Call SIRIUS at
1–888–539–7474 to
re-activate or resolve
subscription issues.
64
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Entertainment Systems
Radio Display
ANTENNA FAIL
Condition
Internal failure or
Action Required
If this message does
configuration failure not clear within a short
to satellite radio
antenna
period of time, or with
an ignition key cycle,
your receiver may have
a fault. See your
authorized dealer for
service.
SUB UPDATE
Satellite service
No action required. The
subscription has been process should take no
updated by SIRIUS
longer than one
minute.
satellite radio
NAVIGATION SYSTEM (IF EQUIPPED)
Your vehicle may be equipped with a navigation system. Refer to the
Navigation System supplement for further information.
SYNCா
Your vehicle is equipped with SYNC, a hands-free communications and
entertainment system with special phone and media features. For more
information, please refer to the SYNC supplement or to the SYNC
section in the Navigation System supplement (if equipped).
65
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Climate Controls
DUAL AUTOMATIC TEMPERATURE CONTROL (DATC) SYSTEM
WITH HEATED AND COOLED SEATS
1.
2.
+ Fan speed control: Press to increase the fan speed.
Defrost: Distributes outside air through the windshield defroster
vents and de-mister vents. Can be used to clear the windshield of fog
and thin ice. The system will automatically provide outside air to reduce
window fogging. Press this button again to return to the previous air flow
selection. To return to full automatic control, press AUTO.
3.
Manual override control: Allows you to manually select where
airflow is directed. To return to full automatic control, press AUTO.
When choosing to control airflow manually, press repeatedly to toggle
through the settings to choose:
•
: Distributes air through the windshield defroster vents, de-mister
vents, floor vents and rear seat floor vents. The system will
automatically provide outside air to reduce window fogging.
•
•
: Distributes air through the instrument panel vents.
: Distributes air through the instrument panel vents, floor vents,
rear seat floor vents and de-mister vents.
66
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Climate Controls
•
: Distributes air through the floor vents and rear seat floor vents.
4. A/C: Press to activate/deactivate air conditioning. Use with
recirculated air to improve cooling performance and efficiency. A/C
engages automatically in MAX A/C,
and (floor/defrost).
(defrost)
5. AUTO: Press to engage automatic temperature control. Select the
desired temperature using the temperature control. The system will
automatically determine fan speed, airflow location, A/C on or off, and
outside or recirculated air, to heat or cool the vehicle to reach the
desired temperature.
6. MAX A/C: Distributes recirculated air through the instrument panel
vents to cool the vehicle. This re-cooling of the interior air is more
economical and efficient. Recirculated air may also help reduce
undesirable odors from entering the vehicle. Press the MAX A/C button
again for normal A/C operation.
7.
Recirculated air: Press to activate/deactivate air recirculation in
the vehicle. Recirculated air may reduce the amount of time needed to
cool down the interior of the vehicle and, when used with A/C, may also
help reduce undesired odors from reaching the interior of the vehicle.
Recirculated air engages automatically when MAX A/C is selected or can
be engaged manually in any airflow mode except
(defrost).
Recirculated air may turn off automatically in all airflow modes except
MAX A/C. When the ignition switch is turned off and back on, the
climate system will return to the recirculated air mode only if the A/C
button LED is illuminated and the air distribution selection is
either
(panel) or
(panel/floor).
8. PASS TEMP (passenger temperature): Press to engage/disengage
separate passenger side temperature control. Turn to increase/decrease
the air temperature on the passenger side of the vehicle. The
recommended initial setting is between 72°F (22°C) and 75°F (24°C),
then adjust for comfort. The passenger side temperature setting will
appear in the upper right corner of the display.
Each time the vehicle is started and driven without an occupant in the
front passenger seat, the climate control system may default to single
zone operation to improve fuel economy. This smart-zone feature will
turn off the passenger temperature display and the temperature control
will be based on the driver’s temperature setting. If dual zone operation
is desired without a front passenger present, press PASS TEMP or adjust
the passenger temperature normally. The system will remain in dual zone
mode.
67
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Climate Controls
To disable the smart-zone feature: Press and hold PASS TEMP for
more than four seconds. Both temperature displays will begin flashing to
signify that the feature has been disabled. The system will remain in dual
zone mode.
To re-enable the smart-zone feature: Press and hold PASS TEMP for
more than four seconds. The driver’s temperature display will begin
flashing to signify that the feature has been re-enabled. The system will
return to the previous mode after PASS TEMP is released.
9.
Passenger heated seat: Press to activate/deactivate the
passenger heated seat. Refer to Heated and cooled seats in the Seating
and Safety Restraints chapter for more information.
10.
Passenger cooled seat: Press to activate/deactivate the
passenger cooled seat. Refer to Heated and cooled seats in the Seating
and Safety Restraints chapter for more information.
11.
Driver cooled seat: Press to activate/deactivate the driver
cooled seat. Refer to Heated and cooled seats in the Seating and
Safety Restraints chapter for more information.
12.
Driver heated seat: Press to activate/deactivate the driver
heated seat. Refer to Heated and cooled seats in the Seating and
Safety Restraints chapter for more information.
13.
Power/Driver temperature: Press to activate/deactivate the
climate control system. When the system is off, outside air is prevented
from entering the vehicle. Turn to increase/decrease the air temperature
on the driver side of the vehicle. The control also adjusts the passenger
side temperature when PASS TEMP is disengaged or anytime the
passenger seat is not occupied. The recommended initial setting is
between 72°F (22°C) and 75°F (24°C), then adjust for comfort. The
driver side temperature setting will appear in the upper left corner of the
display.
R
14.
Rear defroster: Press to activate/deactivate the rear window
defroster. This button will also activate/deactivate the heated mirrors (if
equipped). Refer to Rear window defroster later in this chapter for
more information.
15.
– Fan speed control: Press to decrease the fan speed.
Outside temperature: The outside temperature will appear in the
display and is label as EXT TEMP.
Temperature conversion: To switch between Fahrenheit and Celsius,
refer to Message center in the Instrument Cluster chapter.
68
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Climate Controls
DUAL ZONE AUTOMATIC TEMPERATURE CONTROL WITH
HEATED AND COOLED SEATS (NAVIGATION SYSTEM BASED–IF
EQUIPPED)
A/C
Temperature conversion: To switch between Fahrenheit and Celsius,
refer to Message center in the Instrument Cluster chapter.
1. Climate: Press to control the climate control system through the
touch display screen. See Touchscreen functions later in this section.
2. Passenger temperature: Press to activate separate passenger
temperature control and turn the knob to increase/decrease the air
temperature on the passenger side of the vehicle.
3.
Passenger heated seat: Press to heat the passenger heated seat.
Refer to Heated and cooled seats in the Seating and Safety Restraints
chapter for more information.
4. A/C: Press to activate/deactivate air conditioning. Use with
recirculated air to improve cooling performance and efficiency. A/C
engages automatically in MAX A/C,
(floor/defrost).
(defrost) and
69
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Climate Controls
R
5.
Rear defroster: Press to activate/deactivate the rear window
defroster. Refer to Rear window defroster later in this chapter for more
information. This button will also activate the heated mirrors.
6.
Defrost: Distributes outside air through the windshield defroster
vents and de-mister vents. Can be used to clear the windshield of fog
and thin ice. The system will automatically provide outside air to reduce
window fogging. Press this button again to return to the previous air flow
selection.
7.
Power: Press to activate/deactivate the climate control system.
When the system is off, outside air is prevented from entering the
vehicle. The climate status in the touchscreen will also be turned off.
8.
Driver heated seat: Press to heat the driver heated seat. Refer to
Heated and cooled seats in the Seating and Safety Restraints chapter
for more information.
9. Driver temperature: Press to increase/decrease the air temperature
on the driver side of the vehicle. This control also adjusts the passenger
side temperature when dual zone operation is disengaged.
10.
Driver cooled seat: Press to cool the driver cooled seat. Refer
to Heated and cooled seats in the Seating and Safety Restraints
chapter for more information.
11. AUTO: Press to engage full automatic operation. Select the desired
temperature using the temperature control. The system will
automatically determine fan speed, airflow location, A/C on or off, and
outside or recirculated air, to heat or cool the vehicle to reach the
desired temperature.
12. –
+ Fan speed control: Press (- / +) to decrease/increase the
fan speed.
13.
Recirculated air: Press to activate/deactivate air recirculation
in the vehicle. Recirculated air may reduce the amount of time needed to
cool down the interior of the vehicle when used with A/C and may also
help reduce undesired odors from reaching the interior of the vehicle.
Recirculated air engages automatically when MAX A/C is selected or can
be engaged manually in any airflow mode except
Recirculation may turn off automatically in all airflow selections
except MAX A/C.
14. Passenger cooled seat: Press to cool the passenger cooled
(defrost).
seat. Refer to Heated and cooled seats in the Seating and Safety
Restraints chapter for more information.
70
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Climate Controls
Outside temperature: The outside temperature will appear in the
display and is labeled as EXT XX.
TOUCHSCREEN FUNCTIONS
Temperature– Press the
up and
down arrows on the left side of
the screen to increase/decrease the airflow temperature for the driver
side of the vehicle. This control also adjusts the passenger side
temperature when dual zone operation is disengaged.
Press the
up and
down arrows on the right side of the screen to
increase/decrease the airflow temperature for the passenger side of the
vehicle.
•
- Distributes air through the instrument panel vents.
- Distributes air through the instrument panel vents, floor vents,
rear seat floor vents and de-mister vents.
•
•
•
- Distributes air through the floor vents, rear seat floor vents.
- Distributes air through the windshield defroster vents, de-mister
vents, floor vents and rear seat floor vents. The system will
automatically provide outside air to reduce window fogging.
To return to full automatic control, press AUTO on the main climate
control bezel.
Fan Speed– Press + to increase the fan speed and – to decrease fan
speed.
Dual– Press to activate/deactivate separate driver and passenger
temperature controls.
Max A/C– Distributes recirculated air through the instrument panel
vents to cool the vehicle. This re-cooling of the interior air is more
economical and efficient. Recirculated air may also help reduce
undesirable odors from entering the vehicle. Press MAX A/C again for
normal operation.
71
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Climate Controls
VOICE COMMANDS IN CLIMATE MODE
Please refer to the Voice commands in climate mode section of the
Navigation system supplement for more information on using voice
commands with the climate control system.
Operating tips
• To reduce fog build-up on the windshield during humid weather,
select
(defrost).
• To reduce humidity build-up inside the vehicle, do not drive with the
system off, or with (recirculated air) engaged and A/C off.
• Do not put objects under the front seats that will interfere with the
airflow to the back seats.
• Remove any snow, ice or leaves from the air intake area at the base of
the windshield.
• To improve the A/C cool down, drive with the windows slightly open
for 2-3 minutes after start up or until the vehicle has been “aired out.”
• A small amount of air may be felt from the floor vent regardless of the
air distribution setting that is selected.
During extreme high ambient temperatures when idling stationary for
extended periods of time in gear, it is recommended to run the A/C in
the MAX A/C mode, reduce blower fan speed from the highest setting
and put the vehicle’s transmission in P (Park) to continue to receive cool
air from your A/C system.
For maximum cooling performance:
• Automatic operation:
1. Press AUTO for full automatic operation.
2. Do not override A/C or
(recirculated air).
3. Set the temperature to 60°F (16°C).
• Manual operation:
1. Select MAX A/C.
2. Select
3. Select
(panel) or
(panel/floor).
(recirculated air) to provide colder airflow.
4. Set the temperature to 60°F (16°C).
5. Set highest fan speed initially, then adjust to maintain comfort.
72
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Climate Controls
To aid in side window defogging/demisting in cold weather:
1. Select
.
2. Select A/C.
3. Adjust the temperature control to maintain comfort.
4. Set the fan speed to the highest setting.
5. Direct the outer instrument panel vents towards the side windows.
To increase airflow to the outer instrument panel vents, close the vents
located in the middle of the instrument panel.
R
REAR WINDOW DEFROSTER
The rear defroster control is located on the climate control panel and
works to clear the rear window of fog and thin ice.
The engine must be running to operate the rear window defroster.
R
Press
to turn the rear window defroster on. An indicator light on the
button will illuminate when active. The rear window defroster turns off
automatically after a predetermined amount of time, if a low battery
condition is detected or when the ignition is turned off or to the
accessory position. To manually turn off the rear window defroster at any
time, press the control again.
If your vehicle is equipped with both rear defroster and heated mirrors,
the same button will activate both. Refer to Exterior mirrors in the
Driver Controls chapter.
Do not use razor blades or other sharp objects to clean the inside
of the rear window or to remove decals from the inside or the
rear window. This may cause damage to the heated grid lines and
will not be covered by your warranty.
73
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Lights
HEADLAMP CONTROL
Turns the lamps off.
Turns on the parking lamps,
instrument panel lamps, license
plate lamps and tail lamps.
Turns the low beam headlamps
on.
Adaptive headlamps (if equipped)
The headlamp beams move in the same direction as the steering wheel
which provides more visibility when driving around curves.
• Without adaptive headlamps (1)
• With adaptive headlamps (2)
Note: The system has a power-up
movement check feature. When the
vehicle is started, the lamps track
left to right, then back to center to
alert the driver that the system is
working properly. There is a delay of
two to five seconds before the
adaptive headlamp system will
operate when the vehicle is driven,
as the system is inactive below
3 mph (5 km/h).
74
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Lights
Autolamp control
The autolamp system provides light
sensitive automatic on-off control of
the exterior lights normally
controlled by the headlamp control.
• To turn autolamps on, rotate the
control to
.
• To turn autolamps off, rotate the
control from the autolamp
position.
The autolamp system also keeps the lights on for a predetermined
amount of time after the ignition switch is turned to off. You can change
the amount of time the lamps stay on by using the programming
procedure that follows:
Note: If the vehicle is equipped with autolamps, it will have the
headlamps on with windshield wipers feature. If the windshield
wipers are turned on, the exterior lamps will turn on with the headlamp
control in the autolamp position.
Autolamps - programmable exit delay
Programmable exit delay allows the length of the autolamp exit delay to
be changed.
To program the auto lamp exit time delay:
1. Start with the ignition in the off position and the headlamp control in
the autolamp position.
2. Turn the headlamp control to off.
3. Turn the ignition switch to on and then back to off.
4. Turn the headlamp control to the autolamp position. The headlamps
will turn on.
5. Wait the desired amount of time for the exit delay you want (up to
three minutes), then turn the headlamps off.
See Message center in the Instrument Cluster section for more
information.
75
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Lights
Fog lamp control
With the ignition on, the fog lamps
can be turned on when the
headlamp control is pulled toward
you and is in any of the following
positions:
• Parking lamps
• Low beams
• Autolamps (when active)
The fog lamp indicator light will
illuminate when the fog lamps have been turned on. The fog lamps will
not operate when the high beams are active.
High beams
Push the lever toward the
instrument panel to activate. Pull
the lever toward you to deactivate.
F
OF
Flash-to-pass
Pull toward you slightly to activate
and release to deactivate.
76
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Lights
Daytime running lamps (DRL) (if equipped)
Turns the headlamps on with a reduced intensity output (halogen
headlamps) or turns the front fog lamps on (HID headlamp).
To activate:
• the ignition must be in the on position,
• the headlamp control is in the off, autolamps or parking lamp position
and
• the transmission must be out of the P (Park) position.
WARNING: Always remember to turn on your headlamps at
dusk or during inclement weather. The Daytime Running Lamp
(DRL) system does not activate the tail lamps and generally may not
provide adequate lighting during these conditions. Failure to activate
your headlamps under these conditions may result in a collision.
PANEL DIMMER CONTROL
Use to adjust the brightness of the
instrument panel and all applicable
lit components in the vehicle during
headlamp and parking lamp
operation.
• Tap the top or bottom of the
control to brighten/dim all interior
lit components incrementally, or
• Press and hold the top or bottom of the control until the desired
lighting level is reached.
• Press and hold the top of the control to the full on position to activate
the “dome on” feature. This will turn on the interior courtesy lights.
The lights will remain on until the bottom of the control is pressed.
AIMING THE HEADLAMPS
The headlamps on your vehicle are properly aimed at the assembly plant.
If your vehicle has been in an accident, the alignment of your headlamps
should be checked by your authorized dealer.
77
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Lights
Vertical aim adjustment
1. Park the vehicle directly in front of a wall or screen on a level surface,
approximately 25 feet (7.6 meters) away.
• (1) 8 feet (2.4 meters)
• (2) Center height of lamp to
ground
• (3) 25 feet (7.6 meters)
• (4) Horizontal reference line
2. Measure the height of the
headlamp bulb center from the
ground and mark an 8 foot
(2.4 meter) horizontal reference line
on the vertical wall or screen at this
height (a piece of masking tape works well). The center of the lamp is
marked by a 3 mm circle on the headlamp lens.
3. Turn on the low beam headlamps to illuminate the wall or screen and
open the hood.
To see a clearer light pattern for adjusting, you may want to block the
light from one headlamp while adjusting the other.
For vehicles with halogen headlamps:
On the wall or screen you will
observe a flat zone of high intensity
light located at the top of the right
hand portion of the beam pattern. If
the top edge of the high intensity
light zone is not at the horizontal
reference line, the headlamp will
need to be adjusted.
For vehicles with HID headlamps:
There is a distinct cut-off (change
from light to dark) in the left
portion of the beam pattern. The
top edge of this cut-off should be
positioned two inches (51 mm)
below the horizontal reference line.
78
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Lights
4. Locate the vertical adjuster on
each headlamp. Using a Phillips #2
screwdriver, turn the adjuster either
clockwise (to adjust down) or
counterclockwise (to adjust up).
5. Close the hood and turn off the
lamps.
HORIZONTAL AIM IS NOT
REQUIRED FOR THIS VEHICLE
AND IS NON-ADJUSTABLE.
TURN SIGNAL CONTROL
• Push down to activate the left
turn signal.
• Push up to activate the right turn
signal.
INTERIOR LAMPS
Dome lamps and map lamps
The map lamps are located on the
overhead console. Press the controls
to turn on the lamps.
79
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Lights
Your vehicle may also have reading
lamps within the rear dome lamp(s).
Press the switches on either side of
the dome lamp to turn on the
lamps.
Ambient lighting (if equipped)
Illuminates footwells, storage bins,
cupholders, door map pockets and
release handles with a choice of
several colors. The ambient lighting
control is located on the instrument
panel. To activate, press and release
the control to cycle through the
color choices plus the off state.
Press this switch to change
intensity.
The lights come on whenever the ignition is in either the on or accessory
position.
Welcome and farewell lighting are included in the Lincoln white signature
color. The transition from signature color to ambient occurs when the
key is placed in the ignition and all doors are closed. Farewell lighting
occurs when the key is removed from the ignition and the driver door is
opened.
Note: The ambient color will stay on until the ignition is placed in the
off position and either of the front doors are opened or the accessory
delay timer expires. At that time, the ambient color changes to the
signature color.
80
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Lights
BULB REPLACEMENT
Lamp assembly condensation
Exterior lamps are vented to accommodate normal changes in pressure.
Condensation can be a natural by-product of this design. When moist air
enters the lamp assembly through the vents, there is a possibility that
condensation can occur when the temperature is cold. When normal
condensation occurs, a thin film of mist can form on the interior of the
lens. The thin mist eventually clears and exits through the vents during
normal operation. Clearing time may take as long as 48 hours under dry
weather conditions.
Examples of acceptable condensation are:
• Presence of thin mist (no streaks, drip marks or droplets)
• Fine mist covers less than 50% of the lens
Examples of unacceptable moisture (usually caused by a lamp water
leak) are:
• Water puddle inside the lamp
• Large water droplets, drip marks or streaks present on the interior of
the lens
Take your vehicle to a dealer for service if any of the above conditions of
unacceptable moisture are present.
Using the right bulbs
Replacement bulbs are specified in the chart below. Headlamp bulbs
must be marked with an authorized “D.O.T.” for North America and an
“E” for Europe to ensure lamp performance, light brightness and pattern
and safe visibility. The correct bulbs will not damage the lamp assembly
or void the lamp assembly warranty and will provide quality bulb burn
time.
81
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Lights
Number of
Function
Trade number
bulbs
* Headlamp high beam
2
H7
H11LL
(D3S [HID]
optional)
3457AK (amber)
168 NA
LED
* Headlamp low beam
2
* Front park/turn signal lamp
* Front supplemental park lamp
* Rear sidemarker lamp
* Stop/tail lamp
Rear turn signal lamp
* Supplemental tail lamp
Backup lamp
2
4
N/A
N/A
2
LED
HPC24A
LED
N/A
2
921
License plate lamp
2
C5WL
High-mount brake lamp
Fog lamp
1
2
921
H11
Front map lamp
Rear dome/reading lamp
Glove box lamp
2
6
1
12V6W
578
194
Visor vanity lamp - Slide on Rail
system (SOR)
2
37 or 14V1CP
Puddle lamp
Luggage compartment lamp
2
1
W5W
578
All replacement bulbs are clear in color except where noted.
To replace all instrument panel lights - see your authorized dealer.
* To replace these lamps - see your authorized dealer.
Replacing interior bulbs
Check the operation of all bulbs frequently.
Replacing exterior bulbs
Check the operation of all the bulbs frequently.
Replacing headlamp bulbs
For bulb replacement, see your authorized dealer.
Replacing front parking lamp/turn signal bulbs
For bulb replacement, see your authorized dealer.
82
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Lights
Replacing front side marker bulbs
For bulb replacement, see your authorized dealer.
Replacing stop/tail/turn and side marker bulbs
Your vehicle is equipped with a rear lamp that has a stop/tail/turn and
side marker lamp module containing integral multiple light emitting
diodes (LED). If one or more LEDs burn out, the complete lamp module
has to be replaced. See your authorized dealer for the replacement lamp.
Replacing rear turn signal bulbs
1. Make sure the headlamp switch is in the off position and open the
trunk.
2. Lift out trunk floor carpeting panel to access a luggage scuff plate
(hard molding) shingles and a trunk side panel (dark grey, soft
wheelhouse side trim panel) at the lamp area.
3. Carefully pull/push the trunk side panel (dark grey, soft wheelhouse
side trim panel) outboard to expose the lamp assembly. The most
effective point to grasp the trunk side panel when pulling it out from the
luggage scuff plate is at it’s bottom edge where that edge meets the
exposed sheet metal of the trunk floor.
Note: Do not allow the trunk side panel to remain bent and untucked
from the luggage scuff plate (hard molding) for a long period of time.
Doing so may result in permanent deformation.
4. Remove the bulb socket by
rotating it counterclockwise, then
pulling it out of the lamp assembly.
5. Pull the bulb from the socket and
push in the new bulb.
6. Install the bulb socket into the
lamp assembly by rotating it
clockwise.
7. Carefully push the trunk side
panel (dark grey, soft wheelhouse
side trim panel) back to the shingle position to the luggage scuff plate
(hard molding).
8. Reinstall the trunk floor carpeting panel.
83
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Lights
Replacing backup lamp/supplemental tail lamp
The backup lamp and supplemental tail lamps are located in the trunk
lid. Follow the same steps to replace either lamp.
1. Make sure the headlamp switch is
in the off position and open trunk to
access the lamp assembly.
2. Position the decklid trim aside by
removing 3 to 4 pin-type retainers
to expose the lamp assembly.
3. Remove the bulb socket by
rotating it counterclockwise, then
pull it out of the lamp assembly.
4. Pull the bulb from the socket and
push in the new bulb.
5. Install the bulb socket into the
lamp assembly by rotating it
clockwise.
6. Carefully reposition the trim back
to its original position and secure
the retainers.
Replacing high-mount brake lamp bulb
1. Make sure the ignition control is
in the off position.
2. Open the trunk and reach
underneath package tray to locate
lamp assembly.
3. Remove the bulb socket by
rotating it counterclockwise, then
pull it out of the lamp assembly.
4. Pull the bulb straight from the
socket and push in the new bulb.
5. Install the bulb socket into the lamp assembly by rotating it clockwise.
84
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Lights
Replacing license plate lamp bulbs
1. Make sure the headlamp switch is
in the off position.
2. Remove the screws from the
license plate lamp assembly.
3. Remove bulb socket by turning it
counterclockwise.
4. Carefully pull the bulb out from
the socket.
Install new bulb(s) in reverse order.
Replacing fog lamp bulbs
1. Make sure the fog lamp switch is
in the off position.
2. From underneath the vehicle,
partially remove the tire splash
shield by removing four drive
screws.
After removing to allow free access
to the front fog lamp bulb and
electrical wire harness, the splash shield flap can be repositioned.
3. Rotate the harness/bulb assembly
counterclockwise to remove from
the fog lamp.
4. Carefully disconnect the bulb
from the harness assembly via the
two snap clips.
Install the new bulb in reverse order.
85
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Driver Controls
MULTI-FUNCTION LEVER
Windshield wiper: Rotate the end
of the control away from you to
increase the speed of the wipers;
rotate toward you to decrease the
speed of the wipers.
Rain-sensing wipers (if
equipped): The rain-sensing wipers
will automatically activate when
moisture is present on the
windshield and the multi-function
switch is set to one of five
auto/interval moisture sensitivity settings. Rotate the end of the control
toward the windshield to increase the sensitivity. The speed of the
rain-sensitive wipers will vary based on the amount of moisture detected
on the windshield and the auto/interval setting. There are no interval
(intermittent wipe) settings on vehicles with rain-sensing wipers. The
wipers will continue to wipe as long as the presence of moisture is
detected on the windshield. More or less wiping may occur depending on
humidity, mist or light rain, or road spray.
Keep the outside of the windshield clean, especially the area around the
rear view mirror where the sensor is located or rain sensor performance
may be affected.
Note: During winter driving conditions with ice, snow or a salty road
mist, inconsistent or unexpected wiping or smearing may occur. In these
conditions, you can lower the sensitivity to reduce the amount of
smearing or override the feature by selecting low- or high-speed wiping
or turning the wiper system off.
Note: The wipers must be turned off before entering a car wash.
Windshield washer: Press the end
of the stalk:
• briefly: causes a single swipe of
the wipers without washer fluid.
• a quick press and hold: the
wipers will swipe three times with
washer fluid.
• a long press and hold: the wipers
and washer fluid will be activated
for up to ten seconds.
86
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Driver Controls
Courtesy wipe feature: One extra wipe will occur a few seconds after
washing the front window to clear any excess washer fluid remaining on
the windshield.
Note: Do not operate the washer when the washer reservoir is empty.
This may cause the washer pump to overheat. Check the washer fluid
level frequently. Do not operate the wipers when the windshield is dry.
This may scratch the glass, damage the wiper blades and cause the wiper
motor to burn out. Before operating the wiper on a dry windshield,
always use the windshield washer. In freezing weather, be sure the wiper
blades are not frozen to the windshield before operating the wipers.
Windshield wiper rainlamp feature
When the windshield wipers are turned on during daylight, and the
headlamp control is in the autolamp position, the exterior lamps will turn
on after a brief delay and will remain on until the wipers are turned off.
TILT/TELESCOPE STEERING WHEEL
To adjust the steering wheel:
1. Pull the lever down to unlock the
steering column.
2. While the lever is in the down
position, move the steering wheel
up or down and in or out until you
find the desired position.
3. While holding the steering wheel
in place, pull the lever up to its
original position to lock the steering
column.
WARNING: Never adjust the steering wheel when the vehicle is
moving.
87
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Driver Controls
ILLUMINATED VISOR MIRROR
Lift the mirror cover to turn on the
visor mirror lamps.
Slide-on-rod feature
Rotate the visor towards the side
window and extend it rearward for
additional sunlight coverage.
Note: To stow the visor back into
the headliner, visor must be
retracted before moving it back
towards the windshield.
OVERHEAD CONSOLE
The appearance of your vehicle’s overhead console will vary according to
your option package.
Storage compartment
Press on the rear edge of the
compartment door to open.
The storage compartment may be
used to secure sunglasses or a
similar object.
88
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Driver Controls
ELECTRONIC COMPASS
The compass heading is displayed in the center integrated display (CID).
The compass reading may be affected when you drive near large
buildings, bridges, power lines and powerful broadcast antenna. Magnetic
or metallic objects placed in, on or near the vehicle may also affect
compass accuracy.
Usually, when something affects the compass readings, the compass will
correct itself after a few days of operating your vehicle in normal
conditions. If the compass still appears to be inaccurate, a manual
calibration may be necessary. Refer to Compass calibration
adjustment.
Most geographic areas (zones) have a magnetic north compass point that
varies slightly from the northerly direction on maps. This variation is four
degrees between adjacent zones and will become noticeable as the
vehicle crosses multiple zones. A correct zone setting will eliminate this
error. Refer to Compass zone adjustment.
Compass zone adjustment
1. Determine which magnetic zone
you are in for your geographic
location by referring to the zone
3 2
4
1
15
map.
14
13
2. Turn ignition to the on position.
5
12
6
7 8 91011
3. Press and hold the 7 and 9 radio
preset buttons together for
approximately five seconds until
ZONE XX appears in the CID.
89
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Driver Controls
4. Press and release the 7 and 9
radio preset buttons together,
repeatedly until ZONE XX changes
to the correct zone (1–15) in the
CID.
5. The direction will display after
the buttons are released. The zone
is now updated.
Compass calibration adjustment
Perform compass calibration in an open area free from steel structures
and high voltage lines. For optimum calibration, turn off all electrical
accessories (heater/air conditioning, wipers, etc.) and make sure all
vehicle doors are shut.
1. Start the vehicle.
2. To calibrate, press and hold the 7
and 9 radio preset buttons together
for approximately 10 seconds until
CAL appears. Release the buttons.
3. Slowly drive the vehicle in a
circle (less than 3 mph [5 km/h])
until the CAL display changes to the
direction value (N, S, E, W, etc.). It
may take up to five circles to
complete calibration.
4. The compass is now calibrated.
90
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Driver Controls
CENTER CONSOLE
Your vehicle may be equipped with a variety of console features. These
include:
1. Cup holders with ambient lighting
(if equipped). Slide the door open
to access the cup holders.
2. Utility compartment with aux jack
and USB port, a power point, and
removable coin holder inside and a
secondary storage bin (on hinges
inside utility compartment).
Note: Slide the arm rest to the
rearward position to open the utility
compartment
3. Sliding arm rest.
WARNING: Use only soft cups in the cupholder. Hard objects
can injure you in a collision.
AUXILIARY POWER POINT (12V DC)
Power outlets are designed for accessory plugs only. Do not insert
any other object in the power outlet as this will damage the
outlet and blow the fuse. Do not hang any type of accessory or
accessory bracket from the plug. Improper use of the power
outlet can cause damage not covered by your warranty.
The auxiliary power point is located in the center console utility
compartment.
Do not use the power point for operating the cigarette lighter element (if
equipped).
To prevent the fuse from being blown, do not use the power point(s)
over the vehicle capacity of 12V DC/180W. If the power point or cigar
lighter socket is not working, a fuse may have blown. Refer to Fuses and
relays in the Roadside Emergencies chapter for information on
checking and replacing fuses.
To have full capacity usage of your power point, the engine is required to
be running to avoid unintentional discharge of the battery. To prevent
the battery from being discharged:
• do not use the power point longer than necessary when the engine is
not running,
91
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Driver Controls
• do not leave battery chargers, video game adapters, computers and
other devices plugged in overnight or when the vehicle is parked for
extended periods.
Always keep the power point caps closed when not being used.
POWER WINDOWS
WARNING: Do not leave children unattended in the vehicle and
do not let children play with the power windows. They may
seriously injure themselves.
WARNING: When closing the power windows, you should verify
they are free of obstructions and ensure that children and/or
pets are not in the proximity of the window openings.
Press and pull the window switches
to open and close windows.
• Press down (to the first detent)
and hold the switch to open.
• Pull up (to the first detent) and
hold the switch to close.
Rear Window Buffeting: When one or both of the rear windows are
open, the vehicle may demonstrate a wind throb or buffeting noise. This
noise can be alleviated by lowering a front window approximately
2–3 inches (5–8 cm).
One-touch up or down (front windows only)
This feature allows the driver or passenger’s window to open or close
fully without holding the control down.
To operate one-touch down, press the switch completely down to the
second detent and release quickly. The window will open fully.
Momentarily press the switch to any position to stop the window
operation.
To operate one-touch up, pull the switch completely up to the second
detent and release quickly. The window will close fully. Momentarily
press the switch to any position to stop the window operation.
Global open windows
Press and hold
on the remote transmitter to begin opening the two
front windows and (if equipped) vent the moon roof.
92
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Driver Controls
• The
control can then be released and the windows will complete
the opening operation and fully vent the moon roof.
• If
or
is pressed during the opening operation, both windows
and moon roof movement will stop.
Note: The ignition must be in the off position and the accessory delay
feature must not be activated in order for this feature to operate.
Note: To disable this feature, contact your authorized dealer.
Bounce-back
When an obstacle has been detected in the window opening as the
window is moving upward, the window will automatically reverse
direction and move down. This is known as “bounce-back”. If the ignition
is turned off (without accessory delay being active) during bounce-back,
the window will move down until the bounce-back position is reached.
Security override
To override a bounce-back condition, within two seconds after the
window reaches the bounce-back position, pull and hold the switch up
and the window will travel up with no bounce-back or pinch
protection. If the switch is released before the window is fully closed,
the window will stop. For example, this can be used to overcome the
resistance of ice on the window or seals.
Window lock
The window lock feature allows only
the driver and front passenger to
operate the power windows.
To lock out all the window controls
(except for the driver and front
passenger) press the right side of
the control. Press the left side to
restore the window controls.
Accessory delay
With accessory delay, the window switches, audio system and moon roof
(if equipped) may be used for up to 10 minutes after the ignition switch
is turned off or until either front door is opened.
93
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Driver Controls
INTERIOR MIRROR
The interior rear view mirror has two pivot points on the support arm
which lets you adjust the mirror up or down and from side to side.
WARNING: Do not adjust the mirror while the vehicle is in
motion.
Automatic dimming interior rear view mirror
The interior rear view mirror and a driver’s side exterior mirror have an
auto-dimming function. The electronic day/night mirror will change from
the normal (high reflective) state to the non-glare (darkened) state
when bright lights (glare) reach the interior mirror. When the interior
mirror detects bright light from behind the vehicle, the interior rear view
mirror and the driver’s side exterior mirror will automatically adjust
(darken) to minimize glare.
The mirrors will automatically return to the normal state whenever the
vehicle is placed in R (Reverse) to ensure a bright clear view when
backing up.
Do not block the sensors on the front and back of the interior
rear view mirror since this may impair proper mirror
performance.
Note: A rear center passenger and/or raised rear center headrest (if
equipped) may also block the light from reaching the sensor.
Do not clean the housing or glass of any mirror with harsh
abrasives, fuel or other petroleum-based cleaning products.
Note: If equipped with a rearview camera system, a video image will
display in the mirror or the navigation system display (if equipped) when
the vehicle is put in R (Reverse). As you shift into any other gear from R
(Reverse), the image will remain for a few seconds and then turn off.
Refer to Rearview camera system in the Driving chapter.
94
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Driver Controls
EXTERIOR MIRRORS
Power side view mirrors
WARNING: Do not adjust the mirror while the vehicle is in
motion.
To adjust your mirrors:
1. Rotate the control clockwise to
adjust the right mirror and rotate
the control counterclockwise to
adjust the left mirror.
2. Move the control in the direction
you wish to tilt the mirror.
3. Return to the center position to lock mirrors in place.
Memory feature
The power side view mirror positions are saved when doing a memory
set and can be recalled using the memory feature. Refer to Memory seat
and mirrors in the Seating and Safety Restraints chapter.
Automatic dimming feature
The driver’s side view mirror has an auto-dimming function. For more
information, refer to Automatic dimming interior rear view mirror in
this chapter.
Heated mirrors
Both mirrors are heated automatically to remove ice, mist and fog when
the rear window defrost is activated.
Note: With the auto dimming feature, the mirror glass is thicker and will
take longer to defrost.
Do not remove ice from the mirrors with a scraper or attempt to
readjust the mirror glass if it is frozen in place. These actions
could cause damage to the glass and mirrors.
Blind spot mirrors (if equipped)
Your vehicle may be equipped with blind spot mirrors or a blind spot
information system. Refer to Blind spot mirrors or Blind spot
information system (BLIS) with cross traffic alert (CTA) in the
Driving chapter.
95
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Driver Controls
SPEED CONTROL
With speed control set, you can maintain a set speed without keeping
your foot on the accelerator pedal.
WARNING: Do not use the speed control in heavy traffic or on
roads that are winding, slippery or unpaved.
Using speed control
The speed controls are located on the steering wheel. The following
buttons work with speed control:
– SET +: Press to increase or
decrease the set speed.
CNCL (Cancel)/RSM (Resume):
Press to return cancel or resume a
set speed.
ON/OFF: Press to turn speed
control on or off.
Setting speed control
To set speed control:
1. Press and release ON.
2. Accelerate to the desired speed.
3. Press and release SET +.
4. Take your foot off the accelerator pedal.
5. The indicator
light on the instrument cluster will turn on.
Note:
• Vehicle speed may vary momentarily when driving up and down a
steep hill.
• If the vehicle speed increases above the set speed on a downhill, you
may want to apply the brakes to reduce the speed.
• If the vehicle speed decreases more than 10 mph (16 km/h) below
your set speed on an uphill, your speed control will disengage.
96
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Driver Controls
Disengaging speed control
To disengage speed control, tap the brake pedal or press CNCL.
Disengaging the speed control will not erase the previous set speed.
Note: When you use the clutch pedal to disengage the speed control,
the engine speed may briefly increase, this is normal.
Resuming a set speed
Press and release RSM. This will automatically return the vehicle to the
previously set speed.
Increasing speed while using speed control
To increase the set speed:
• Press and hold SET + until you get to the desired speed, then release.
You can also use SET + to operate the tap-up function. Press and
release SET + to increase the vehicle set speed in 1 mph (1.6 km/h)
increments.
• Use the accelerator pedal to get to the desired speed then press and
release SET +.
Reducing speed while using speed control
To reduce the set speed:
• Press and hold – SET until you get to the desired speed, then release.
You can also use – SET to operate the tap-down function. Press and
release – SET to decrease the vehicle set speed by 1 mph (1.6 km/h)
increments.
• Press the brake pedal or the clutch pedal (if equipped) until the
desired vehicle speed is reached then press SET +.
Turning off speed control
To turn off the speed control, press OFF or turn off the ignition.
Note: When you turn off the speed control or the ignition, your speed
control set speed memory is erased.
97
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Driver Controls
STEERING WHEEL CONTROLS
Radio control features
– VOL + (Volume): Press to
decrease or increase the volume.
(Seek): Press to select
the previous/next radio station
preset, CD track or satellite radio
station preset depending on which
media mode you are in.
MEDIA: Press repeatedly to scroll
through available audio modes.
SYNC system hands free
control features
Press
briefly to use the voice
command feature. You will hear a
tone and LISTENING will appear in
the radio display. Press and
hold
to exit voice command.
Press
to activate phone mode or
answer a phone call. Press VOL + or
− to adjust volume. Press and
hold
to end a call or exit phone mode.
to scroll through various menus and selections. Press
Press
OK to confirm your selection.
For further information on the SYNC system, refer to the SYNC
supplement.
98
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Driver Controls
Navigation system/SYNC hands
free control features (if
equipped)
Press
voice
control briefly until the
icon appears on the
Navigation display to use the voice
command feature.
Press
to activate phone mode or
answer a phone call. Press VOL + or
− to adjust volume. Press and
hold
to exit phone mode or end a call.
For further information on the Navigation system/SYNC system, refer to
the Navigation System and SYNC supplements.
MOON ROOF (IF EQUIPPED)
You can move the glass panel of the moon roof back to open or tilt up
(from the closed position) to ventilate the vehicle.
WARNING: Do not let children play with the moon roof or leave
children unattended in the vehicle. They may seriously hurt
themselves.
To open the moon roof:
The moon roof is equipped with an
automatic, one-touch, express
opening, closing and venting feature.
Press and release the rear portion of
the control. To stop motion at any
time during the one-touch
operation, press the control a
second time.
WARNING: When closing the moon roof, you should verify that
it is free of obstructions and ensure that children and/or pets are
not in the proximity of the moon roof opening.
To close the moon roof:
The moon roof is equipped with an automatic, one-touch, express closing
feature. Press and release the front portion of the control. To stop
motion at any time during the one-touch closing, press the control again.
99
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Driver Controls
Bounce-back:
When an obstacle has been detected in the moon roof opening as the
moon roof is closing, the moon roof will automatically open and stop at a
prescribed position. This is known as “bounce-back”. If the ignition is
turned off (without accessory delay being active) during bounce-back,
the moon roof will move until the bounce-back position is reached.
Bounce-back override:
To override bounce-back, press and hold the front portion of the control.
For example: Bounce-back can be used to overcome the resistance of ice
on the moon roof or seals. If during a bounce-back condition, the control
is released to the neutral position, then held in the one-touch position
within two seconds after the moon roof reaches the bounce-back
position, the moon roof will travel with no bounce-back protection.
If the control is released before the moon roof reaches fully closed or the
ignition is turned off (without accessory delay being active), the moon
roof will stop. Security override can be used if the moon roof movement
is restricted in some way, for example, if there is ice on the moon roof or
seals.
To vent:
• To tilt the moon roof into the vent position (when the glass panel is
closed), press and release the front portion of the control.
• To close the moon roof from the vent position, press and hold the rear
portion of the control until the glass panel stops moving.
The moon roof has a sliding shade that can be opened or closed when
the glass panel is shut. To close the shade, pull it toward the front of the
vehicle
Accessory delay:
With accessory delay, the window switches, audio system, and moon roof
(if equipped) may be used for up to 10 minutes after the ignition switch
is turned off or until any door is opened
Note: You can open the vehicle’s front windows and moon roof (if
equipped) by using the control on the remote transmitter. Refer to
Global open windows earlier in this chapter.
UNIVERSAL GARAGE DOOR OPENER (IF EQUIPPED)
Your vehicle may be equipped with a universal garage door opener which
can be used to replace the common hand-held transmitter.
100
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Driver Controls
Car2Uா Home Automation System (if equipped)
The Car2U Home Automation
System is a universal transmitter
located in the driver’s visor that
includes two primary features – a
garage door opener and a platform
for remote activation of devices
within the home. The Car2U
system’s garage door opener
function replaces the common
hand-held garage door opener with a three-button transmitter that is
integrated into the interior of your vehicle. After being programmed for
garage doors, the Car2U system transmitter can be programmed to
operate security devices and home lighting systems.
WARNING: Make sure that people and objects are clear of the
garage door or security device you are programming. Do not
program the Car2U system with the vehicle in the garage.
Do not use the Car2U system with any garage door opener that lacks
safety stop and reverse features as required by U.S. Federal Safety
Standards (this includes any garage door opener manufactured before
April 1, 1982).
Be sure to keep the original remote control transmitter for use in other
vehicles as well as for future Car2U system programming. It is also
recommended that upon the sale or lease termination of the vehicle, the
programmed Car2U system buttons should be erased for security
reasons. Refer to Erasing the Car2U Home Automation System
buttons later in this section.
Read the instructions completely before attempting to program the
Car2U system. Because of the steps involved, it may be helpful to have
another person assist you in programming the transmitter.
Additional Car2U system information can be found on-line at
www.learcar2U.com or by calling the toll-free Car2U system help line at
1-866-572-2728.
Types of garage door openers (rolling code and fixed code)
The Car2U Home Automation System may be programmed to operate
rolling code and fixed code garage door openers.
• Rolling code garage door openers were produced after 1996 and are
code protected. Rolling code means the coded signal is changed every
time your remote control garage door opener is used.
101
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Driver Controls
• Fixed code garage door openers were produced prior to 1996. Fixed
code uses the same coded signal every time. It is manually
programmed by setting DIP switches for a unique personal code.
If you do not know if your garage
door opener is a rolling code or
O
N
1
2
4
5
9
11
12
3
6
7
8
10
fixed code device, open your garage
door opener’s remote control battery
cover. If a panel of DIP switches is
present your garage door opener is
a fixed code device. If not, your
garage door opener is a rolling code
device.
CTS 206-12 T1
24
Rolling code programming
Note: Programming the rolling code garage door opener involves
time-sensitive actions. Read the entire procedure prior to beginning so
you will know which actions are time-sensitive. If you do not follow the
time-sensitive actions, the device will time out and you will have to
repeat the procedure.
Note: Do not program the Car2U system with the vehicle in the garage.
Make sure that your key is on and engine off while programming the
transmitter.
1. Firmly press the two outer
Car2U system buttons for
1–2 seconds, then release.
102
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Driver Controls
2. Go to the garage to locate the
garage door opener motor and its
“learn” button. You may need a
ladder to reach the unit and you
may need to remove the unit’s cover
or light lens to locate the “learn”
button. Press the “learn” button,
after which you will have
10–30 seconds to return to your
vehicle and complete the following
steps. If you cannot locate the
“learn” button, refer to the Owner’s Guide of your garage door opener or
call the toll-free Car2U system help line at 1-866-57Car2U
(1-866-572-2728).
3. Return to your vehicle. Press and
hold the Car2U system button you
would like to use to control the
garage door. You may need to hold
the button from 5–20 seconds,
during which time the selected
button indicator light will blink
slowly. Immediately (within
1 second) release the button once the garage door moves. When the
button is released, the indicator light will begin to blink rapidly until
programming is complete.
4. Press and release the button again. The garage door should move,
confirming that programming is successful. If your garage door does not
operate, repeat the previous steps in this section.
After successful programming, you will be able to operate your Car2U
system by pressing the button you programmed to activate the opener.
The indicator light above the selected button will turn on to confirm that
the Car2U system is responding to the button command.
To program another rolling code device such as an additional garage door
opener, a security device or home lighting, repeat Steps 1 through 4
substituting a different function button in Step 3 than what you used for
the garage door opener. For example, you could assign the left-most
button to the garage door, the center button to a security device, and
the right-most button to another garage door opener.
Note: The Car2U system allows for three devices to be programmed. If
you need to change or replace any of the three devices after it has been
initially programmed, it is necessary to erase the current settings using
103
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Driver Controls
the Erasing the Car2U Home Automation System buttons procedure
and then programming all of the devices being used.
Fixed code programming
Note: Do not program the Car2U system with the vehicle in the garage.
Make sure that your key is on and engine off while programming the
transmitter.
1. To program units with fixed code DIP switches, you will need the
garage door hand-held transmitter, paper and a pen or pencil.
2. Open the battery cover and record the switch settings from left to
right for all 8 to 12 switches. Use the figure below:
When a switch is in the up, on, or + position, circle “L.”
When a switch is in the middle, neutral, or 0 position, circle “M.”
When a switch is in the down, off, or – position, circle “R.”
Switch position
Up, on or +
Middle, neutral or 0
Down, off or –
1
L
M
R
2
L
M
R
3
L
M
R
4
L
M
R
5
L
M
R
6
L
M
R
7
L
M
R
8
L
M
R
9
L
M
R
10 11 12
L
M
R
L
M
R
L
M
R
L=left; M=middle; R=right
3. To input these positions into the
Car2U system, simultaneously
press all three Car2U system
buttons for a few seconds and then
release to put the device into
programming mode. The indicator
lights will blink slowly. Within
2.5 minutes enter your
corresponding DIP switch settings
from left to right into your Car2U system by pressing and releasing the
buttons corresponding to the settings you circled.
104
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Driver Controls
4. After inputting switch settings, simultaneously press and release all
three Car2U system buttons. The indicator lights will turn on.
5. Press and hold the Car2U
system button you would like to use
to control the garage door.
Immediately (within 1 second)
release the button once the garage
door moves. During this time the
selected button indicator light will
blink slowly. Do not release the
button until you see the garage door move. Most garage doors open
quickly. You may need to hold the button from 5–55 seconds before
observing movement of the garage door.
6. The indicator light will (begin to) blink rapidly until programming is
complete. If your garage door opener does not operate following these
steps, repeat Steps 2 through 6. Otherwise, call the toll-free Car2U help
line at 1-866-57Car2U (1-866-572-2728).
After successful programming, you will be able to operate your Car2U
system by pressing the button you programmed to activate the opener.
The indicator light above the selected button will turn on to confirm that
the Car2U system is responding to the button command.
Erasing the Car2Uா Home Automation System buttons
Note: The system allows for three devices to be programmed. If you need to
change or replace any of the three devices after it has been initially
programmed, it will be necessary to erase the current settings using the
procedure below and then reprogramming all of the devices being used.
To erase programming on the Car2U system (individual buttons cannot
be erased), use the following procedure:
1. Firmly press the two outside
Car2U system buttons
simultaneously for approximately
20 seconds until the indicator lights
begin to blink rapidly. The indicator
lights are located directly above the
buttons.
2. Once the indicator lights begin to
blink, release your fingers from the
buttons. The codes for all buttons
are erased.
105
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Driver Controls
If you sell your vehicle equipped with the Car2U system, it is
recommended that you erase the programming for security reasons.
FCC and RSS-210 Industry Canada Compliance
The Car2U system complies with Part 15 of the FCC rules and with
RSS-210 of Industry Canada. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2)
This device must accept any interference received including interference
that may cause undesired operation.
Changes and modifications to the Car2U system transmitter by other
than an authorized service facility could void authorization to use the
equipment.
POSITIVE RETENTION FLOOR MAT
WARNING: Do not install additional floor mats on top of the
factory installed floor mats as they may interfere with the
accelerator or the brake pedals.
Position the floor mat so that the
eyelet is over the retention post and
press down to lock in. Make sure
that the mat does not interfere with
the operation of the accelerator or
the brake pedal. To remove the floor
mat, reverse the installation
procedure.
INTERIOR TRUNK CONTROL
Press the remote trunk release
control on the instrument panel to
the left of the steering wheel.
106
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Locks and Security
KEYS
Your vehicle is equipped with two
Integrated Keyhead Transmitters
(IKTs). The key blade functions as a
programmed key which starts the
vehicle and unlocks/locks all the
doors. The transmitter portion
functions as the remote entry
transmitter.
Your IKTs are programmed to your vehicle; using a non-programmed key
will not permit your vehicle to start. If you lose your authorized dealer
supplied IKTs, replacement IKTs are available through your authorized
dealer. Standard SecuriLock keys without remote entry transmitter
functionality can also be purchased from your authorized dealer if
desired.
Always carry a spare key with you in case of an emergency.
For more information regarding programming replacement IKTs, refer to
the SecuriLock passive anti-theft system section later in this chapter.
Note: Your vehicle’s IKTs were
issued with a security label that
provides important vehicle key cut
information. It is recommended that
you keep the label in a safe place
for future reference.
107
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Locks and Security
MYKEY™
The MyKey™ feature allows you to program a restricted driving mode to
promote good driving habits. All but one of the keys programmed to the
vehicle can be activated as a MyKey™. The key will remain restricted
until MyKey™ is cleared. Any remaining keys are referred to as an
“administrator key” or admin key. The admin key can be used to create a
MyKey™, program optional MyKey™ settings, and clear the MyKey™
feature. When the MyKey™ feature is enabled the user can use system
check in the message center to see how many MyKeys™ and admin keys
are programmed to the vehicle, and see the total distance the vehicle has
been driven with the MyKey™ active.
MyKey™ restricted features
Standard settings – these settings cannot be changed
• Belt-Minder cannot be disabled. The audio system will be muted
whenever Belt-Minder is activated until the safety belts are buckled.
Refer to the Seating and Safety Restraints chapter for a detailed
description of Belt-Minder operation.
• Low fuel warnings are displayed in the message center followed by a
chime when the distance to empty value reaches 75 miles (120 km).
• The following systems, if equipped, cannot be turned off: reverse
sensing system, Blind Spot Information System (BLIS) with cross
traffic alert and collision warning system.
Optional settings – these settings can be changed
• Vehicle speed is limited to 80 mph (130 km/h). Visual warnings are
displayed followed by a chime when the vehicle speed has reached
80 mph (130 km/h).
• Visual warnings are displayed followed by a chime when a preselected
vehicle speed of 45, 55 or 65 mph (75, 90, or 105 km/h) is exceeded.
• The maximum volume of the audio system is limited to 45%. MYKEY
VOLUME LIMITED will be displayed in the audio system display when
attempting to exceed the limited volume.
• The AdvanceTrac system cannot be turned off. When this optional
setting is on, the MyKey™ user will not be able to deactivate the
system. Note: It may be beneficial to deactivate the AdvanceTrac
system if the vehicle is stuck in snow, mud or sand.
108
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Locks and Security
Create a MyKey™
To program MyKey™ on one of the keys programmed to the vehicle,
insert the key that you want to make a MyKey™ into the ignition and
turn the ignition on. Use the message center buttons to do the following:
1. Press SETUP until Create MyKey is displayed.
2. Press RESET to show Confirm and then follow the on-screen
directions.
MyKey™ is successfully programmed. Make sure you label it so you can
distinguish it from the admin keys. Note: To program the optional
settings go to Step 2 in the Programming MyKey™ Optional Settings
section. If your vehicle is equipped with remote start, see the Using
MyKey™ with Remote Start Systems section.
Note: The MyKey™ can be cleared within the same key cycle that it was
created, otherwise a standard key (administrator key) is required to
clear the MyKey™ programming. To clear all MyKeys™ go to Step 2 in
the Clear MyKey™ section.
Programming MyKey™ optional settings
Turn the ignition on using an admin key and do the following:
1. Press SETUP until the feature you want to change is highlighted.
2. Press RESET to select the item.
3. Press SETUP to scroll through the list of options and then reset to
select it.
Clear MyKey™
To reset all MyKeys™ as admin keys, start the vehicle using an admin
key and then press SETUP to choose the Clear MyKey option in the
settings menu. Press RESET to select Clear MyKey and then press and
hold RESET to confirm clear.
Check MyKey™ system status
The vehicle system check will provide the status of the following
MyKey™ parameters. Press SETUP to reach System Check. Then press
RESET and the message center will cycle through the vehicle systems.
The following items will display for MyKey:
• MyKey Used — This is shown when at least one MyKey is
programmed.
MyKey Miles — This will be displayed on the right side of the cluster
when MyKey Used is displayed on the left side of the cluster. This
odometer only tracks mileage when a MyKey™ is used. If mileage does
109
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Locks and Security
not accumulate as expected, then the MyKey™ is not being used by
the intended user. The only way to reset this odometer to zero is by
clearing MyKey™. If this odometer is lower than the last time you
checked, then the MyKey™ system has been recently cleared.
• # MyKey(S) Programmed — Indicates how many MyKeys™ are
programmed to the vehicle. Can be used to detect deletion of a
MyKey™.
• # Admi Key(s) programmed — Indicates how many admin keys are
programmed to the vehicle. Can be used to detect if an additional
spare key has been programmed to the vehicle.
Refer to Message center in the Instrument Cluster chapter for MyKey™
system warnings displays.
Using MyKey™ with remote start systems
MyKey™ is not compatible with non-Ford approved aftermarket remote
start systems. If you choose to install a remote start system please see
your authorized dealer for a Ford approved remote start system.
When using a Ford-approved remote start system, the default settings
will recognize the remote start system as an additional admin key with
its associated privileges. Program the remote start system as a MyKey™
in addition to the key that has already been programmed as a MyKey™.
To program the remote start system as MyKey™, do the following:
1. Enter the vehicle and close all doors.
2. Remote start the vehicle using a remote start fob.
3. Follow the steps in the Create a MyKey™ section.
Note: For all vehicles, the number of MyKeys programmed or keys
programmed that are displayed in the MyKey™ system status will
include the remote start system as an additional key in the total count.
See the Check MyKey™ system status section.
Note: For all vehicles with remote start installed, it is possible to
program all ’real’ keys as MyKeys™, in which case, you will need to use
your remote start system to reset all MyKeys™ as admin keys by doing
the following:
1. Enter the vehicle, close all doors.
2. Remote start the vehicle using your remote start fob.
3. Follow the steps in the Clear MyKey™ section.
110
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Locks and Security
Troubleshooting
Condition
Potential Causes
Can’t create a MyKey™
• Key in the ignition is already a
MyKey™.
• Key in the ignition is the last
remaining admin key (there always
has to be at least one admin key).
•SecuriLock Passive Anti-Theft
System is disabled or in unlimited
mode
• Vehicle has been started using a
remote start system that is
programmed as MyKey™. Refer to
Using MyKey™ with remote start
systems section.
Cannot program the MyKey™ • Key in the ignition is a MyKey™
optional settings
• No MyKeys™ are programmed to
the vehicle. Refer to Create a
MyKey™ section
• Vehicle has been started using a
remote start system that is
programmed as a MyKey™. Refer to
Using MyKey™ with remote start
systems section.
Cannot clear MyKey™
• Key in the ignition is a MyKey™
• No MyKeys™ are programmed to
the vehicle. Refer to Create a
MyKey™ section
• Vehicle has been started using a
remote start system that is
programmed as a MyKey™. Refer to
MyKey™ with remote start systems
section.
Lost the only admin key
• Purchase a new key from your
authorized dealer
111
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Locks and Security
Condition
Potential Causes
Lost any key
• For programming spare keys, refer
to the Programming spare keys
section in this chapter.
I accidentally programmed all
keys as MyKeys™
• Vehicle has a remote start system
that is recognized as an admin key.
Refer to the Using MyKey™ with
remote start systems section to reset
all MyKeys™ as admin keys.
MyKey™ programmed total
includes one additional key
• Unknown key has been programmed
to the vehicle as a MyKey™.
• Vehicle is equipped with a remote
start system. Refer to Using MyKey™
with remote start systems section.
Admin keys programmed total • Unknown key has been programmed
includes one additional key
to the vehicle as admin key.
• Vehicle is equipped with a remote
start system. Refer to Using MyKey™
with remote start systems section.
• MyKey™ is not being used by the
intended user.
MyKey™ miles do not
accumulate
• MyKey™ system has been recently
cleared.
POWER DOOR LOCKS
• Press the
control to unlock all
doors.
• Press the
control to lock all
doors.
Smart locks
This feature attempts to help prevent you from locking yourself out of
the vehicle if your key is still in the ignition.
112
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Locks and Security
When you open one of the front doors and you lock the vehicle with the
power door lock control (on the driver or passenger door trim panel), all
the doors will lock, then all doors will automatically unlock reminding
you that your key is still in the ignition.
The vehicle can still be locked, with the key in the ignition, using the
manual lock control on the door, locking the driver’s door with a key, or
using the lock control on the remote entry transmitter portion of your
Integrated Keyhead Transmitter.
If both front doors are closed, the vehicle can be locked from any
method, regardless of whether the key is in the ignition or not.
Autolock feature
The autolock feature will lock all the doors when:
• all the doors are closed,
• the ignition is in the on position,
• you shift into any gear putting the vehicle in motion, and
• the vehicle attains a speed greater than 12 mph (20 km/h).
The autolock feature repeats when:
• any door is opened then closed while the ignition is in the on position
and the vehicle speed is 9 mph (15 km/h) or lower, and
• the vehicle then attains a speed greater than 12 mph (20 km/h).
Deactivating/activating autolock feature
Your vehicle comes with the autolock features activated; there are four
methods to enable/disable this feature:
• Through your authorized dealer,
• by using a power door unlock/lock sequence, or
• using a keypad procedure.
• by using the instrument cluster message center. Refer to Message
center in the Instrument Cluster chapter.
Note: The autolock feature can be activated/deactivated independently
of the autounlock feature.
Power door unlock/lock procedure
Before starting, ensure the ignition is in the off position and all vehicle
doors are closed. You must complete Steps 1–5 within 30 seconds or the
procedure will have to be repeated. If the procedure needs to be
repeated, wait a minimum of 30 seconds before beginning again.
113
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Locks and Security
1. Place the key in the ignition and
turn the ignition to the on position.
2. Press the power door unlock
control on the door panel three
times.
3. Turn the ignition from the on
position to the off position.
4. Press the power door unlock control on the door panel three times.
5. Turn the ignition back to the on position. The horn will chirp one time
to confirm programming mode has been entered and is active.
6. To enable/disable the autolock feature, press the unlock control, then
press the lock control. The horn will chirp once if autolock was
deactivated or twice (one short and one long chirp) if autolock was
activated.
7. Turn the ignition to the off position. The horn will chirp once to
confirm the procedure is complete.
Keyless entry keypad procedure
1. Turn the ignition to the off
position.
2. Close all the doors.
3. Enter factory–set 5–digit entry
code.
4. Press and hold the 3 • 4. While holding the 3 • 4 press the 7 • 8.
5. Release the 7 • 8.
6. Release the 3 • 4.
The user should receive a horn chirp to indicate the system has been
disabled or a chirp followed by a honk to indicate the system has been
enabled.
Autounlock feature
The autounlock feature will unlock all the doors when:
• the ignition is in the on position, all the doors are closed, and the
vehicle has been in motion at a speed greater than 12 mph (20 km/h);
• the vehicle has then come to a stop and the ignition is turned to the
off or accessory position; and
• the driver door is opened within 10 minutes of the ignition being
transitioned to the off or accessory position.
114
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Locks and Security
Note: The doors will not autounlock if the vehicle has been
electronically locked before the driver door is opened.
Note: The autounlock feature is disabled on vehicles equipped with a
manual transmission.
Deactivating/activating autounlock feature
Your vehicle comes with the autounlock features activated; there are four
methods to enable/disable this feature:
• Through your authorized dealer,
• by using a power door unlock/lock sequence, or
• using a keypad procedure, or
• by using the instrument cluster message center. Refer to Message
center in the Instrument Cluster chapter.
Note: The autounlock feature can be activated/deactivated
independently of the autolock feature.
Power door unlock/lock procedure
Before starting, ensure the ignition is in the off position and all vehicle
doors are closed. You must complete Steps 1–5 within 30 seconds or the
procedure will have to be repeated. If the procedure needs to be
repeated, wait a minimum of 30 seconds before beginning again.
1. Place the key in the ignition and
turn the ignition to the on position.
2. Press the power door unlock
control on the door panel three
times.
3. Turn the ignition from the on
position to the off position.
4. Press the power door unlock control on the door panel three times.
5. Turn the ignition back to the on position. The horn will chirp one time
to confirm programming mode has been entered and is active.
6. To enable/disable the autounlock feature, press the lock control, then
press the unlock control. The horn will chirp once if autounlock was
deactivated or twice (one short and one long chirp) if autounlock was
activated.
7. Turn the ignition to the off position. The horn will chirp once to
confirm the procedure is complete.
115
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Locks and Security
Keyless entry keypad procedure
1. Turn the ignition to the off
position.
2. Close all the doors.
3. Enter factory–set 5–digit entry
code.
4. Press and hold the 3 • 4. While holding the 3 • 4, press and release
the 7 • 8. While still holding the 3 • 4, press and release the 7 • 8 a
second time.
5. Release the 3 • 4.
The user should receive a horn chirp to indicate the system has been
disabled or a chirp followed by a honk to indicate the system has been
enabled.
CHILDPROOF DOOR LOCKS
• When these locks are set, the
rear doors cannot be opened from
the inside.
• The rear doors can be opened
from the outside when the
childproof door locks are set, but
the doors are unlocked.
The childproof locks are located on
the rear edge of each rear door and
must be set separately for each
door. Setting the lock for one door will not automatically set the lock for
both doors.
• Insert the key and turn to the lock position (key at an angle) to
engage the childproof lock.
• Insert the key and turn to the unlock position (key horizontal) to
disengage the childproof lock.
INTERIOR LUGGAGE COMPARTMENT RELEASE
Your vehicle is equipped with a mechanical interior luggage compartment
release handle that provides a means of escape for children and adults in
the event they become locked inside the luggage compartment.
Adults are advised to familiarize themselves with the operation and
location of the release handle.
116
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Locks and Security
To open the luggage compartment
door (lid) from within the luggage
compartment, pull the illuminated
“T” shaped handle and push up on
the trunk lid. The handle is
composed of a material that will
glow for hours in darkness following
brief exposure to ambient light.
The “T” shaped handle will be
located either on the luggage
compartment door (lid) or inside
the luggage compartment near the
tail lamps.
WARNING: Keep vehicle
doors and luggage
compartment locked and keep
keys and remote transmitters out
of a child’s reach. Unsupervised
children could lock themselves in
the trunk and risk injury. Children
should be taught not to play in
vehicles.
WARNING: Do not leave children, unreliable adults, or animals
unattended in the vehicle. On hot days, the temperature in the
trunk or vehicle interior can rise very quickly. Exposure of people or
animals to these high temperatures for even a short time can cause
death or serious heat-related injuries, including brain damage. Small
children are particularly at risk.
117
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Locks and Security
REMOTE ENTRY SYSTEM
The Integrated Keyhead Transmitter (IKT) complies with part 15 of the
FCC rules and with RSS-210 of Industry Canada. Operation is subject to
the following two conditions: (1) This device may not cause harmful
interference, and (2) This device must accept any interference received,
including interference that may cause undesired operation.
Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to
operate the equipment.
The typical operating range for your IKT is approximately 33 feet
(10 meters). A decrease in operating range could be caused by:
• weather conditions,
• nearby radio towers,
• structures around the vehicle, or
• other vehicles parked next to your vehicle.
The IKT allows you to:
• remotely unlock the vehicle
doors.
• remotely lock all the vehicle
doors.
• remotely open the trunk.
• activate the personal alarm.
• arm and disarm the perimeter
anti-theft system.
• operate the illuminated entry
feature.
The remote entry lock/unlock feature operates in any ignition position
except while the key is held in the start position. The panic feature
operates with the key in the off position.
If there are problems with the remote entry system, make sure to take
ALL Integrated Keyhead Transmitters with you to the authorized
dealer in order to aid in troubleshooting the problem.
Unlocking the doors/two-stage unlock
1. Press
and release to unlock the driver’s door. Note: The interior
lamps will illuminate.
118
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Locks and Security
2. Press
and release again within five seconds to unlock all the doors.
The remote entry system activates the illuminated entry feature; this
feature turns on the lamps for 25 seconds or until the ignition is turned
to the on position.
The battery saver feature will turn off the lamps 30 minutes after the
ignition is turned to the off position.
Two-stage unlocking may be disabled or re-enabled by simultaneously
pressing the
and
controls on the IKT for four seconds (disabling
two-stage unlock allows all vehicle doors to unlock simultaneously). The
turn lamps will illuminate twice to indicate that two-stage unlock was
enabled or disabled.
Opening front windows and moon roof
You can open the vehicle’s windows, and (if equipped) vent the moon
roof by using the
control on the transmitter. Refer to Power
windows in the Driver Controls chapter for more information.
Locking the doors
1. Press
and release to lock all the doors. The turn lamps will flash.
2. Press
and release again within three seconds to confirm that all
the doors are closed. Note: The doors will lock again, the horn will chirp
and the turn lamps will illuminate once if all the doors and trunk are
closed.
Note: If any door or the trunk is not closed, or if the hood is not closed
in vehicles equipped with the perimeter alarm feature, the horn will
chirp twice and the lamps will not illuminate.
Car finder
Press
twice within three seconds. The horn will chirp and the turn
lamps will flash. It is recommended that this method be used to locate
your vehicle, rather than using the panic alarm.
Sounding a panic alarm
Press
to activate the alarm. The horn will sound and the turn lamps
will flash for a maximum of three minutes. Press again or turn the
ignition to the on position to deactivate, or wait for the alarm to time out
in three minutes.
Note: The panic alarm will only operate when the ignition is in the off
position.
119
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Locks and Security
Opening the trunk
Press
twice within three seconds to open the trunk.
• Ensure that the trunk is closed and latched before driving your
vehicle. Failure to properly latch the trunk may cause objects to fall
out or block the driver’s rear view.
Memory feature
The Integrated Keyhead Transmitter allows you to recall the memory
seat and mirrors feature.
Press
to automatically move the seat and mirrors to the desired
memory position. Note: The seat will not travel to its final position if the
key is not in the ignition and the easy entry feature is enabled.
Activating the memory feature
To activate this feature:
1. Position the seat and mirrors to the desired positions.
2. Press and hold either the 1 or 2
control on the driver’s door for five
seconds. (A tone will be heard after
11⁄2 seconds when the memory store
is done) continue to hold until a
second tone is heard after five
seconds.
3. Within three seconds press
the
on the transmitter.
4. A tone will be heard when the
activation is complete.
5. Repeat this procedure for another transmitter if desired.
Deactivating the memory feature
To deactivate this feature:
1. Press and hold either the 1 or 2 control on the driver’s door for five
seconds. (A tone will be heard after 11⁄2 seconds when the memory store
is done) continue to hold until a second tone is heard after five seconds.
2. Within three seconds press the
on the transmitter.
3. A tone will be heard when the deactivation is complete.
4. Repeat this procedure for another transmitter if desired.
120
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Locks and Security
Replacing the battery
The integrated keyhead transmitter uses one coin type three-volt lithium
battery CR2032 or equivalent.
To replace the battery:
1. Twist a thin coin in the slot of the
IKT near the key ring in order to
remove the battery cover.
Note: Do not wipe off any grease on
the battery terminals on the back
surface of the circuit board.
2. Remove the old battery.
Note: Please refer to local
regulations when disposing of
transmitter batteries.
3. Insert the new battery. Refer to
the instructions inside the IKT for
the correct orientation of the
battery. Press the battery down to
ensure that the battery is fully
seated in the battery housing cavity.
4. Snap the battery cover back onto
the key.
Note: Replacement of the battery will not cause the IKT to become
deprogrammed from your vehicle. The IKT should operate normally after
battery replacement.
Replacing lost integrated keyhead transmitters (IKTs)
If you would like to have your integrated keyhead transmitters
reprogrammed because you lost one, or would like to buy additional
IKTs, you can either reprogram them yourself, or take all IKTs to your
authorized dealer for reprogramming.
How to reprogram your integrated keyhead transmitters (IKTs)
To program a new integrated keyhead transmitter yourself, refer to
Programming spare keys in the SecuriLock passive anti-theft system
section of this chapter. Note: At least two IKTs are required to perform
this procedure yourself.
Illuminated entry
The interior lamps and puddle lamps (if equipped) illuminate when the
Integrated Keyhead Transmitter or the keyless entry system keypad is
used to unlock the door(s).
121
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Locks and Security
The illuminated entry system will turn off the lights if:
• the ignition is turned to the on position,
• the Integrated Keyhead Transmitter lock control is pressed, or
• the vehicle is locked using the keyless entry keypad, or
• after 25 seconds of illumination.
The lights will not turn off if:
• they have been turned on with the dimmer control, or
• any door is open.
Perimeter lamps illuminated entry
With the Integrated Keyhead Transmitter system, the following items will
illuminate when the
(unlock) control on the transmitter is pressed:
Vehicles with HID headlamps:
• Fog lamps
• Park lamps
• Tail lamps
Vehicles without HID headlamps:
• Parking lamps
• Tail lamps
• Headlamps
The lamps will automatically turn off:
• if the ignition switch is turned to the 3 (on) position, or
• the Integrated Keyhead Transmitter lock control is pressed, or
• the vehicle is locked using the keyless entry keypad, or
• after 25 seconds of illumination.
Note: On some vehicles, the perimeter lamps illuminated entry feature
will not activate in daylight conditions.
Deactivating/activating perimeter lamps illuminated entry
You may enable/disable this feature by having your vehicle serviced by
your authorized dealer.
You may also perform the following power door lock sequence to
enable/disable the perimeter lamps feature. Note: Before starting, ensure
the ignition is in the 1 (off) position and all vehicle doors are closed. You
122
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Locks and Security
must complete Steps 1–5 within 30 seconds or the procedure will have
to be repeated. If the procedure needs to be repeated, wait a minimum
of 30 seconds before beginning again.
1. Place the key in the ignition and
turn the ignition to the 3 (on)
position.
2. Press the power door unlock
control on the door panel three
times.
3. Turn the ignition from the 3 (on)
position to the 1 (off) position.
4. Press the power door unlock control on the door panel three times.
5. Turn the ignition back to the 3 (on) position. The horn will chirp one
time to confirm programming mode has been entered and is active.
6. Press the power door unlock control twice within five seconds.
Note: The horn will chirp once to indicate the perimeter lighting feature
has been deactivated. The horn will chirp once and honk once (one short
and one long) to indicate the perimeter lighting feature has been
activated.
7. Turn the ignition to the 1 (off) position to exit the procedure. Note:
The horn will chirp once to confirm the procedure is complete.
Illuminated exit
• When all vehicle doors are closed and the key is removed from the
ignition, the interior lamps and the puddle lamps (if equipped) will
illuminate.
The lamps will turn off if all the doors remain closed and
• 25 seconds elapse, or
• the key is inserted in the ignition.
Battery saver
The battery saver will shut off the lamps 30 minutes after the ignition
has been turned to the 1 (off) position.
• If the dome lamps were turned on using the panel dimmer control, the
battery saver will shut them off 30 minutes after the ignition has been
turned to the off position.
• If the courtesy lamps were turned on because one of the vehicle doors
or the trunk was opened, the battery saver will shut off them off
10 minutes after the ignition has been turned to the off position.
123
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Locks and Security
• The battery saver will shut off the headlamps 10 minutes after the
ignition has been turned to the off position.
SECURICODE™ KEYLESS ENTRY SYSTEM
You can use the keyless entry
keypad to:
• lock or unlock the doors without
using a key.
• open the trunk.
• recall memory seat/power mirrors positions (if equipped).
The keypad can be operated with the factory set 5–digit entry code; this
code is located on the owner’s wallet card in the glove box and is
available from your authorized dealer. You can also create up to three of
your own 5–digit personal entry codes.
When pressing the controls on the keypad, press the middle of the
controls to ensure a good activation.
Programming a personal entry code and keypad association to
memory feature
To create your own personal entry code:
1. Enter the factory set code.
2. Within five seconds press the 1 • 2 on the keypad.
3. Enter your personal 5-digit code. Each number must be entered
within five seconds of each other.
4. For memory recall feature, enter the sixth digit 1 • 2 to store driver 1
settings or 3 • 4 to store driver 2 settings.
Note: Pressing 5 • 6, 7 • 8, or 9 • 0 keypad numbers as a sixth digit
will not recall a driver memory setting.
Note: The factory-set code cannot be associated with a memory setting.
5. The doors will lock then unlock to confirm that your personal entry
code has been programmed to the module.
Tips:
• Do not set a code that uses five of the same number.
• Do not use five numbers in sequential order.
• The factory set code will work even if you have set your own personal
code.
124
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Locks and Security
Erasing personal code
1. Enter the factory set 5–digit code.
2. Within five seconds, press the 1 • 2 on the keypad and release.
3. Press and hold the 1 • 2 for two seconds. This must be done within
five seconds of completing Step 2.
All personal codes are now erased and only the factory set 5–digit code
will work.
Anti-scan feature
If the wrong code has been entered seven times (35 consecutive button
presses), the keypad will go into an anti-scan mode. This mode disables
the keypad for one minute and the keypad lamp will flash.
The anti-scan feature will turn off after:
• one minute of keypad inactivity.
• pressing the
control on the remote entry transmitter portion of
your integrated keyhead transmitter.
• the ignition is turned on.
Unlocking and locking the doors using keyless entry
To unlock the driver’s door, enter the factory set 5-digit code or your
personal code. Each number must be pressed within five seconds of each
other. The interior lamps will illuminate. Note: If the two-stage unlocking
feature is disabled, all doors will unlock; for more information regarding
two-stage unlocking, refer to the Unlocking the doors/Two stage unlock
section earlier in this chapter.
To unlock all doors, enter the factory set code or your personal code,
then press the 3 • 4 control within five seconds.
To open the trunk, enter the factory set code or your personal code,
then press the 5 • 6 control within five seconds.
To lock all doors, press and hold the 7 • 8 and the 9 • 0 at the same
time (with the driver’s door closed). You do not need to enter the
keypad code first.
SECURILOCKா PASSIVE ANTI-THEFT SYSTEM
SecuriLock passive anti-theft system is an engine immobilization
system. This system is designed to help prevent the engine from being
started unless a coded integrated keyhead transmitter (IKT)
programmed to your vehicle is used. The use of the wrong type of
coded key may lead to a “no-start” condition.
125
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Locks and Security
Your vehicle comes with two coded integrated keyhead transmitters;
additional coded IKTs may be purchased from your authorized dealer.
Standard SecuriLock keys without remote entry transmitter
functionality can also be purchased from your authorized dealer if
desired. The authorized dealer can program your spare IKTs to your
vehicle or you can program the IKTs yourself. Refer to Programming
spare keys for instructions on how to program the coded key.
Note: The SecuriLock passive anti-theft system is not compatible with
non-Ford aftermarket remote start systems. Use of these systems may
result in vehicle starting problems and a loss of security protection.
Note: Large metallic objects, electronic devices that are used to
purchase gasoline or similar items, or a second coded key on the same
key chain may cause vehicle starting issues. You need to prevent these
objects from touching the coded IKT while starting the engine. These
objects will not cause damage to the coded IKT, but may cause a
momentary issue if they are too close to the IKT when starting the
engine. If a problem occurs, turn the ignition off, remove all objects on
the key chain away from the coded IKT and restart the engine.
Note: Do not leave a duplicate coded key in the vehicle. Always
take your keys and lock all doors when leaving the vehicle.
Anti-theft indicator
The anti-theft indicator is located in the instrument panel cluster.
• When the ignition is in the off
position, the indicator will flash
once every two seconds to
indicate the SecuriLock system
is functioning as a theft
deterrent.
• When the ignition is in the on position, the indicator will glow for
three seconds to indicate normal system functionality.
If a problem occurs with the SecuriLock system, the indicator will flash
rapidly or glow steadily when the ignition is in the on position. If this
occurs, turn the ignition off then back to on to make sure there was no
electronic interference with the programmed key. If the vehicle doesn’t
start, try to start it with the 2nd programmed key and if successful
contact your authorized dealership for key replacement. If the indicator
still flashes rapidly or glows steadily, the vehicle will not start, contact
your authorized dealer as soon as possible for service.
126
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Locks and Security
Automatic arming
The vehicle is armed immediately after switching the ignition to the off
position.
The theft indicator will flash every
two seconds to act as a theft
deterrent when the vehicle is
armed.
Automatic disarming
The vehicle is disarmed immediately after the ignition is turned to the on
position.
The theft indicator will illuminate for three seconds and then go out. If
the theft indicator stays on for an extended period of time or flashes
rapidly, contact your authorized dealer as soon as possible.
Replacement of integrated keyhead transmitters (IKT) and coded
keys
Note: Your vehicle comes equipped with two integrated keyhead
transmitters (IKTs). The IKT functions as both a programmed ignition
key that operates all the locks and starts the vehicle, as well as a remote
keyless entry transmitter. A maximum of eight coded keys can be
programmed to your vehicle; only four of these eight keys can be IKTs
with remote entry functionality.
If your IKTs or standard SecuriLock coded keys are lost or stolen and
you don’t have an extra coded key, you will need to have your vehicle
towed to an authorized dealer. The key codes need to be erased from
your vehicle and new coded keys will need to be programmed.
Replacing coded keys can be very costly. Store an extra programmed key
away from the vehicle in a safe place to help prevent any
inconveniences. Please visit an authorized dealer to purchase additional
spare or replacement keys.
Programming spare keys
You can program your own integrated keyhead transmitters or standard
SecuriLock coded keys to your vehicle. This procedure will program
both the engine immobilizer key code and the remote entry transmitter
portion of the IKT to your vehicle. Note: A maximum of eight coded
keys can be programmed to your vehicle; only four of these eight can be
IKTs with remote entry functionality.
127
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Locks and Security
Tips:
• Only use integrated keyhead transmitters (IKTs) or standard
SecuriLock keys.
• You must have two previously programmed coded keys (keys that
already operate your vehicle’s engine) and the new unprogrammed
key(s) readily accessible.
• If two previously programmed coded keys are not available, you must
take your vehicle to your authorized dealer to have the spare key(s)
programmed.
Please read and understand the
entire procedure before you begin.
1. Insert the first previously
programmed coded key into the
ignition.
2. Turn the ignition from the 1 (off)
position to the 3 (on) position. Keep
the ignition in the 3 (on) position
for at least three seconds, but no more than 10 seconds.
3. Turn the ignition to the 1 (off) position and remove the first coded
key from the ignition.
4. After three seconds but within 10 seconds of turning the ignition to
the 1 (off) position, insert the second previously coded key into the
ignition.
5. Turn the ignition from the 1 (off) position to the 3 (on) position. Keep
the ignition in the 3 (on) position for at least three seconds, but no more
than 10 seconds.
6. Turn the ignition to the 1 (off) position and remove the second
previously programmed coded key from the ignition.
7. After three seconds but within 20 seconds of turning the ignition to
the 1 (off) position and removing the previously programmed coded
key, insert the new unprogrammed key (new key/valet key) into the
ignition.
8. Turn the ignition from the 1 (off) position to the 3 (on) position. Keep
the ignition in the 3 (on) position for at least six seconds.
9. Remove the newly programmed coded key from the ignition.
If the key has been successfully programmed it will start the vehicle’s
engine and will operate the remote entry system (if the new key is an
128
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Locks and Security
integrated keyhead transmitter). The theft indicator light will illuminate
for three seconds and then go out to indicate successful programming.
If the key was not successfully programmed, it will not start your
vehicle’s engine and/or will not operate the remote entry features. The
theft indicator light may flash on and off. Wait 20 seconds and you may
repeat Steps 1 through 8. If failure repeats, bring your vehicle to your
authorized dealer to have the new key(s) programmed.
To program additional new unprogrammed key(s), wait 20 seconds and
then repeat this procedure from Step 1.
PERIMETER ALARM SYSTEM
The perimeter anti-theft system will help protect your vehicle from
unauthorized entry.
If there is any potential perimeter anti-theft problem with your vehicle,
ensure ALL integrated keyhead transmitters are brought to the
authorized dealer to aid in troubleshooting.
Arming the system
When armed, this system will respond if unauthorized entry is
attempted. When unauthorized entry occurs, the system will flash the
turn signal lamps and will sound the horn.
The system is ready to arm whenever the key is in the 1(off) position, or
is removed from the ignition. Either of the following actions will prearm
the alarm system:
• Press the
control on the remote entry transmitter portion of your
Integrated Keyhead Transmitter.
When you press the lock control twice within three seconds on the
remote entry transmitter portion of your IKT, the horn will chirp once
to let you know that all doors, the hood and the trunk are closed. If
any of these are not closed, the horn will chirp twice to warn you that
a door, the hood or the trunk is still open.
• Press the driver or passenger
interior door lock control while
the door is open, then close the
door.
129
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Locks and Security
• Press the 7 • 8 and 9 • 0
controls on the keyless entry pad
at the same time to lock the
doors (driver’s door must be
closed).
There is a 20 second countdown when any of the above actions occur
before the vehicle becomes armed.
Each door, the hood or the trunk is armed individually, and if any are
open, they must be closed for the system to enter the 20 second
countdown.
The turn signal lamps will flash once when all doors, the hood and the
trunk are closed indicating the vehicle is locked and entering the
20 second countdown.
Disarming the system
You can disarm the system by any of the following actions:
• Unlock the doors by using the remote entry transmitter portion of
your Integrated Keyhead Transmitter.
• Unlocking the doors using the keyless entry keypad (if equipped).
• Turn ignition to the on position with a valid SecuriLock key.
• Press the panic control on the remote entry transmitter portion of
your IKT. This will only shut off the horn and turn lamps when the
alarm is sounding. The alarm system will still be armed.
If using a key in the driver’s door to unlock the vehicle, a chime will
sound and the message center will display TO STOP ALARM START
VEHICLE when you open the door and you will have 12 seconds to
disarm the alarm system using any of the actions above, otherwise the
alarm will trigger.
Pressing the power door unlock control within the 20 second prearmed
mode will return the vehicle to a disarmed state.
Triggering the anti-theft system
The armed system will be triggered if:
• Any door, the hood or the trunk is opened without using the door key,
keypad or the remote entry transmitter portion of your IKT.
• The ignition is turned to the 3 (on) position with an invalid
SecuriLock key.
130
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Seating and Safety Restraints
FRONT SEATING
WARNING: Reclining the seatback can cause an occupant to
slide under the seat’s safety belt, resulting in severe personal
injuries in the event of a collision.
WARNING: Do not pile cargo higher than the seatbacks to
reduce the risk of injury in a collision or sudden stop.
WARNING: Before returning the seatback to its original
position, make sure that cargo or any objects are not trapped
behind the seatback. After returning the seatback to its original
position, pull on the seatback to ensure that it has fully latched. An
unlatched seat may become dangerous in the event of a sudden stop or
collision.
Adjustable head restraints
Your vehicle is equipped with front row outboard head restraints that are
vertically adjustable.
WARNING: To minimize the risk of neck injury in the event of a
crash, the driver and passenger occupants should not sit in
and/or operate the vehicle, until the head restraint is placed in its
proper position. The driver should never adjust the head restraint
while the vehicle is in motion.
The adjustable head restraints
consist of:
1
2
• a trimmed energy absorbing foam
and structure (1),
3
• two steel stems (2),
• a guide sleeve adjust/release
button (3),
4
• and a guide sleeve unlock/remove
button (4).
131
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Seating and Safety Restraints
To adjust the head restraint, do the following:
1. Adjust the seatback to an upright driving/riding position.
1. Adjust the seatback to an upright driving/riding position.
2. Raise the head restraint by pulling up on the head restraint.
3. Lower the head restraint by pressing and holding the guide sleeve
adjust/release button and pushing down on the head restraint.
Properly adjust the head restraint so that the top of the head restraint is
even with the top of your head and positioned as close as possible to the
back of your head. For occupants of extremely tall stature, adjust the
head restraint to its full up position.
WARNING: The adjustable head restraint is a safety device.
Whenever possible it should be installed and properly adjusted
when the seat is occupied.
To remove the adjustable head restraint, do the following:
1. Pull up the head restraint until it reaches the highest adjustment
position.
2. Simultaneously press and hold both the adjust/release button and the
unlock/remove button, then pull up on the head restraint.
To reinstall the adjustable head restraint, do the following:
1. Insert the two stems into the guide sleeve collars.
2. Push the head restraint down until it locks.
Properly adjust the head restraint so that the top of the head restraint is
even with the top of your head and positioned as close as possible to the
back of your head. For occupants of extremely tall stature, adjust the
head restraint to its full up position.
WARNING: To minimize the risk of neck injury in the event of a
crash, head restraints must be installed properly.
Tilting head restraints (if equipped)
The front head restraints may have a tilting feature for extra comfort. To
tilt the head restraint, do the following:
1. Adjust the seatback to an upright driving/riding position.
132
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Seating and Safety Restraints
2. Pivot the head restraint forward
towards your head to the desired
location.
After the head restraint reaches
the forward-most tilt position,
pivoting it forward again will then
release it to the rearward
un-tilted position.
Adjusting the front power seat
WARNING: Never adjust the driver’s seat or seatback when the
vehicle is moving.
WARNING: Do not pile cargo higher than the seatbacks to
reduce the risk of injury in a collision or sudden stop.
WARNING: Always drive and ride with your seatback upright
and the lap belt snug and low across the hips.
WARNING: Reclining the seatback can cause an occupant to
slide under the seat’s safety belt, resulting in severe personal
injuries in the event of a collision.
WARNING: Sitting improperly out of position or with the seat
back reclined too far can take off weight from the seat cushion
and affect the decision of the front passenger sensing system, resulting
in serious injury or death in a crash. Always sit upright against your
seatback, with your feet on the floor.
133
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Seating and Safety Restraints
WARNING: To reduce the risk of possible serious injury: Do not
hang objects off seat back or stow objects in the seatback map
pocket (if equipped) when a child is in the front passenger seat. Do
not place objects underneath the front passenger seat or between the
seat and the center console (if equipped). Check the “passenger airbag
off” or “pass airbag off” indicator lamp for proper airbag status. Refer
to Front passenger sensing system in the Airbag supplemental
restraint system (SRS) section for additional details. Failure to follow
these instructions may interfere with the front passenger seat sensing
system.
The control is located on the outboard side of the seat cushion.
Move the switch in the direction of
the arrows to raise or lower the
front portion of the seat cushion.
Move the switch in the direction of
the arrows to raise or lower the rear
portion of the seat cushion.
Press the switch in the direction of
the arrows to move the seat
forward, backward, up or down.
134
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Seating and Safety Restraints
Power recline
Press the control to recline the
seatback forward or rearward.
Using the power lumbar support
The power lumbar control is located on the outboard side of the seat.
Press one side of the control to
adjust firmness.
Press the other side of the control
to adjust softness.
Memory seat and mirrors
This system allows automatic
positioning of the driver seat and
mirrors to two programmable
positions.
The memory seat control is located
on the driver door.
• To program position 1, move the
driver seat, mirrors to the desired
position using the associated
controls. Press and hold button 1
for at least two seconds. A chime will sound confirming that a memory
position has been set.
• To program position 2, repeat the previous procedure using button 2.
A memory seat position may be programmed at any time.
To program the memory feature to a remote entry transmitter, refer to
Remote entry system in the Locks and Security chapter.
135
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Seating and Safety Restraints
A programmed memory position can be recalled:
• in any gearshift position if the ignition is not on.
• only in P (Park) or N (Neutral) if the ignition is on.
A memory seat position may be programmed at any time.
The memory positions are also recalled when you press your remote
entry transmitter
button (if the transmitter is programmed to a
memory position) or, when you enter a valid personal entry code that is
programmed to a memory position. The mirrors will move to the
programmed position and the seat will move to the easy entry position.
The seat will move to the final position when the key is in the ignition (if
easy entry feature is enabled).
Heated and cooled seats
Heated seats
WARNING: Persons who are unable to feel pain to the skin
because of advanced age, chronic illness, diabetes, spinal cord
injury, medication, alcohol use, exhaustion, or other physical
conditions, must exercise care when using the seat heater. The seat
heater may cause burns even at low temperatures, especially if used
for long periods of time. Do not place anything on the seat that
insulates against heat, such as a blanket or cushion, because this may
cause the seat heater to overheat. Do not puncture the seat with pins,
needles, or other pointed objects because this may damage the heating
element which may cause the seat heater to overheat. An overheated
seat may cause serious personal injury.
Note: Do not do the following:
• Place heavy objects on the seat
• Operate the seat heater if water or any other liquid is spilled on the
seat. Allow the seat to dry thoroughly.
The heated seats will only function when the engine is running.
To operate the heated seats:
Press once to activate the high heat setting (three indicator lights).
Continue pressing to scroll through the other settings; medium heat (two
indicator lights), low heat (one indicator light) or off.
136
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Seating and Safety Restraints
• DATC system
• Navigation-based system
If the engine falls below 350 rpm while the heated seats are on, the
feature will turn itself off and will need to be reactivated.
Cooled seats
The cooled seats will only function when the engine is running.
To operate the cooled seats:
Press once to activate the high cool setting (three indicator lights).
Continue pressing to scroll through the other settings; medium cool (two
indicator lights), low cool (one indicator light) or off.
• DATC system
A/C
• Navigation-based system
If the engine falls below 350 rpm while the cooled seats are on, the
feature will turn itself off and will need to be reactivated.
Climate controlled seats air filter replacement (if equipped)
The climate controlled seat system includes air filters that must be
replaced periodically. Refer to the Scheduled maintenance information
for more information.
• There is a filter located under
each front seat.
137
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Seating and Safety Restraints
• The filter can be accessed from the 2nd row foot-well area. Move the
front seats all the way to the full front and full up positions to ease
access.
To remove an air filter:
1. Turn the vehicle off.
2. Push up on the outside rigid edge
of the filter and rotate toward the
front of the vehicle once tabs are
released.
• Remove filter.
To install a filter:
• First, position the filter in its
housing making sure that the far
forward end is all the way up in
the housing. Then push in on the
center of the outside edge of the
filter and rotate up into the
housing until it clips into position.
Easy access/easy out feature
This feature automatically moves the driver’s seat rearward 2 in (5 cm)
when:
• the transmission is in N (Neutral) or P (Park)
• the key is removed from the ignition
The seat will move to the original position when:
• the transmission is in N (Neutral) or P (Park)
138
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Seating and Safety Restraints
• the key is placed in the ignition.
The easy entry feature can be turned off or on through the vehicle
message center. Refer to Message center in the Instrument Cluster
chapter.
REAR SEATS
Note: Do not block the air inlet at the front facing of the rear seat
cushion. The air needs to be able to flow through the air inlet without
any obstruction in order to ventilate the high voltage battery.
Obstructions to the air inlet may cause vehicle performance to decrease.
Second-row adjustable head restraints
Your vehicle is equipped with outboard and center head restraints that
are vertically adjustable.
WARNING: To minimize the risk of neck injury in the event of a
crash, the driver and passenger occupants should not sit in
and/or operate the vehicle, until the head restraint is placed in its
proper position. The driver should never adjust the head restraint
while the vehicle is in motion.
Outboard head restraints
The outboard adjustable head
restraints consist of:
1
• a trimmed energy absorbing foam
2
and structure (1),
• two steel stems (2),
3
• a guide sleeve adjust/release
button (3),
• and a guide sleeve unlock/remove
4
button (4).
To adjust the outboard head restraints, do the following:
1. Raise the head restraint by pulling up on the head restraint.
2. Lower the head restraint by pressing and holding the guide sleeve
adjust/release button and pushing down on the head restraint.
Properly adjust the head restraint so that the top of the head restraint is
even with the top of your head and positioned as close as possible to the
back of your head. For occupants of extremely tall stature, adjust the
head restraint to its full up position.
139
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Seating and Safety Restraints
WARNING: The adjustable head restraint is a safety device.
Whenever possible it should be installed and properly adjusted
when the seat is occupied.
Center head restraint
The center head restraint consists
of:
• a trimmed energy absorbing foam
2
and structure (1),
• two steel stems (2),
4
• a guide sleeve adjust/release
button (3),
• and a guide sleeve with a pin hole
for removing the head restraint
(4).
1
2
3
To adjust the head restraint, do the following:
1. Raise the head restraint by pulling up on the head restraint.
2. Lower the head restraint by pressing and holding the guide sleeve
adjust/release button and pushing down on the head restraint.
Properly adjust the head restraint so that the top of the head restraint is
even with the top of your head and positioned as close as possible to the
back of your head. For occupants of extremely tall stature, adjust the
head restraint to its full up position.
WARNING: The adjustable head restraint is a safety device.
Whenever possible it should be installed and properly adjusted
when the seat is occupied.
140
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Seating and Safety Restraints
To remove the center head restraint, do the following:
1. Pull up the head restraint until it reaches the highest adjustment
position.
2. Insert and push a tool, such as a large paper clip, into the pin hole
located on the side of the guide sleeve and press the adjust/release
button, then pull the head restraint upward.
3. Store the head restraint in a secure location, such as the trunk of the
vehicle.
To reinstall the center head restraint, do the following:
1. Insert the two stems into the guide sleeve collars.
2. Push the head restraint down until it locks.
Properly adjust the head restraint so that the top of the head restraint is
even with the top of your head and positioned as close as possible to the
back of your head. For occupants of extremely tall stature, adjust the
head restraint to its full up position.
WARNING: To minimize the risk of neck injury in the event of a
crash, head restraints must be installed properly.
Seat-mounted cup holders and armrest storage compartment
To access the cup holders, fold the
armrest down.
WARNING: Use only soft cups in the cup holder. Hard objects
can injure you in a collision.
141
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Seating and Safety Restraints
SAFETY RESTRAINTS
Personal Safety System™
The Personal Safety System provides an improved overall level of frontal
crash protection to front seat occupants and is designed to help further
reduce the risk of airbag-related injuries. The system is able to analyze
different occupant conditions and crash severity before activating the
appropriate safety devices to help better protect a range of occupants in
a variety of frontal crash situations.
Your vehicle’s Personal Safety System consists of:
• Driver and passenger dual-stage airbag supplemental restraints with
driver knee airbag.
• Front outboard safety belts with pretensioners, energy management
retractors (first row only), and safety belt usage sensors.
• Driver’s seat position sensor.
• Front passenger sensing system
• “Passenger airbag off” or “pass airbag off” indicator lamp
• Front crash severity sensor.
• Restraints Control Module (RCM) with impact and safing sensors.
• Restraint system warning light and back-up tone.
• The electrical wiring for the airbags, crash sensor(s), safety belt
pretensioners, front safety belt usage sensors, driver seat position
sensor, front passenger sensing system, and indicator lights.
How does the Personal Safety System work?
The Personal Safety System can adapt the deployment strategy of your
vehicle’s safety devices according to crash severity and occupant
conditions. A collection of crash and occupant sensors provides
information to the Restraints Control Module (RCM). During a crash, the
RCM may activate the safety belt pretensioners and/or either one or both
stages of the dual-stage airbag supplemental restraints based on crash
severity and occupant conditions.
The fact that the pretensioners or airbags did not activate for both front
seat occupants in a collision does not mean that something is wrong with
the system. Rather, it means the Personal Safety System determined the
accident conditions (crash severity, belt usage, etc.) were not
appropriate to activate these safety devices. Front airbags are designed
to activate only in frontal and near-frontal collisions (not rollovers, side
142
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Seating and Safety Restraints
impacts or rear impacts) unless the collision causes sufficient
longitudinal deceleration. The pretensioners are designed to activate in
frontal and near-frontal collisions, and in side collisions when the
seat-mounted side airbags and side curtains activate.
Driver and passenger dual-stage airbag supplemental restraints
The dual-stage airbags offer the capability to tailor the level of airbag
inflation energy. A lower, less forceful energy level is provided for more
common, moderate-severity impacts. A higher energy level is used for
the most severe impacts. Refer to Airbag supplemental restraints
(SRS) section in this chapter.
Front crash severity sensor
The front crash severity sensor enhances the ability to detect the
severity of an impact. Positioned up front, it provides valuable
information early in the crash event on the severity of the impact. This
allows your Personal Safety System to distinguish between different
levels of crash severity and modify the deployment strategy of the
dual-stage airbags and safety belt pretensioners.
Driver’s seat position sensor
The driver’s seat position sensor allows your Personal Safety System to
tailor the deployment level of the driver dual-stage airbag based on seat
position. The system is designed to help protect smaller drivers sitting
close to the driver airbag by providing a lower airbag output level.
Front passenger sensing system
For airbags to do their job they must inflate with great force, and this
force can pose a potentially deadly risk to occupants that are very close
to the airbag when it begins to inflate. For some occupants, this occurs
because they are initially sitting very close to the airbag. For other
occupants, this occurs when the occupant is not properly restrained by
safety belts or child safety seats and they move forward during pre-crash
braking. The most effective way to reduce the risk of unnecessary
injuries is to make sure all occupants are properly restrained. Accident
statistics suggest that children are much safer when properly restrained
in the rear seating positions than in the front.
WARNING: Air bags can kill or injure a child in a child seat.
NEVER place a rear-facing child seat in front of an active air
bag. If you must use a forward-facing child seat in the front seat, move
the seat all the way back.
143
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Seating and Safety Restraints
WARNING: Always transport children 12 years old and under in
the back seat and always properly use appropriate child
restraints.
The front passenger sensing system can automatically turn off the front
passenger airbag and passenger seat-mounted side airbag. The system is
designed to help protect small (child size) occupants from frontal airbag
deployments when they are seated or restrained in the front passenger
seat contrary to proper child-seating or restraint usage
recommendations. Even with this technology, parents are STRONGLY
encouraged to always properly restrain children in the rear seat. The
sensor also turns off the passenger front airbag and passenger
seat-mounted side airbag when the passenger seat is empty and the
safety belt is unbuckled, or when a child or a small person occupies the
front passenger seat and the safety belt is unbuckled.
Front safety belt usage sensors
The front safety belt usage sensors detect whether or not the driver and
front outboard passenger safety belts are fastened. This information
allows your Personal Safety System to tailor the airbag deployment and
safety belt pretensioner activation depending upon safety belt usage.
Front safety belt pretensioners
The safety belt pretensioners at the front outboard seating positions are
designed to tighten the safety belts firmly against the occupant’s body
during frontal collisions, and in side collisions when the side curtains and
side airbags are activated. This helps increase the effectiveness of the
safety belts. In frontal collisions, the safety belt pretensioners can be
activated alone or, if the collision is of sufficient severity, together with
the front airbags.
Front safety belt energy management retractors
The front outboard safety belt energy management retractors allow
webbing to be pulled out of the retractor in a gradual and controlled
manner in response to the occupant’s forward momentum. This helps
reduce the risk of force-related injuries to the occupant’s chest by
limiting the load on the occupant. Refer to Energy management
feature- front outboard section in this chapter.
144
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Seating and Safety Restraints
Determining if the Personal Safety System is operational
The Personal Safety System uses a warning light in the instrument
cluster or a back-up tone to indicate the condition of the system. Refer
to the Warning light and chimes section in the Instrument Cluster
chapter. Routine maintenance of the Personal Safety System is not
required.
The Restraints Control Module (RCM) monitors its own internal circuits
and the circuits for the airbag supplemental restraints, crash sensor(s),
safety belt pretensioners, front safety belt buckle sensors, driver seat
position sensor, and front passenger sensing system. In addition, the
RCM also monitors the restraints warning light in the instrument cluster.
A difficulty with the system is indicated by one or more of the following.
• The warning light will either flash or stay lit.
• The warning light will not illuminate immediately after ignition is
turned on.
• A series of five beeps will be heard. The tone pattern will repeat
periodically until the problem and warning light are repaired.
If any of these things happen, even intermittently, have the Personal
Safety System serviced at an authorized dealer immediately. Unless
serviced, the system may not function properly in the event of a
collision.
Safety belt precautions
WARNING: Always drive and ride with your seatback upright
and the lap belt snug and low across the hips.
WARNING: To reduce the risk of injury, make sure children sit
where they can be properly restrained.
WARNING: Never let a passenger hold a child on his or her lap
while the vehicle is moving. The passenger cannot protect the
child from injury in a collision.
WARNING: All occupants of the vehicle, including the driver,
should always properly wear their safety belts, even when an air
bag supplemental restraint system (SRS) is provided.
145
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Seating and Safety Restraints
WARNING: It is extremely dangerous to ride in a cargo area,
inside or outside of a vehicle. In a collision, people riding in
these areas are more likely to be seriously injured or killed. Do not
allow people to ride in any area of your vehicle that is not equipped
with seats and safety belts. Be sure everyone in your vehicle is in a
seat and using a safety belt properly.
WARNING: In a rollover crash, an unbelted person is
significantly more likely to die than a person wearing a seat belt.
WARNING: Each seating position in your vehicle has a specific
safety belt assembly which is made up of one buckle and one
tongue that are designed to be used as a pair. 1) Use the shoulder belt
on the outside shoulder only. Never wear the shoulder belt under the
arm. 2) Never swing the safety belt around your neck over the inside
shoulder. 3) Never use a single belt for more than one person.
WARNING: When possible, all children 12 years old and under
should be properly restrained in a rear seating position.
WARNING: Front and rear seat occupants, including pregnant
women, should wear safety belts for optimum protection in an
accident.
Combination lap and shoulder belts
1. Insert the belt tongue into the
proper buckle (the buckle closest to
the direction the tongue is coming
from) until you hear a snap and feel
it latch. Make sure the tongue is
securely fastened in the buckle.
146
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Seating and Safety Restraints
2. To unfasten, press the release
button and remove the tongue from
the buckle.
Restraint of pregnant women
WARNING: Always ride and drive with your seatback upright
and the safety belt properly fastened. The lap portion of the
safety belt should fit snug and be positioned low across the hips. The
shoulder portion of the safety belt should be positioned across the
chest. Pregnant women should also follow this practice. See figure
below.
Pregnant women should always
wear their safety belt. The lap belt
portion of a combination lap and
shoulder belt should be positioned
low across the hips below the belly
and worn as tight as comfort will
allow. The shoulder belt should be
positioned to cross the middle of
the shoulder and the center of the
chest.
Energy management feature — front outboard
• This vehicle has a safety belt system with an energy management
feature at the front seats to help further reduce the risk of injury in
the event of a head-on collision.
• The energy management feature has a retractor assembly that is
designed to extend the safety belt webbing in a controlled manner.
This helps reduce the belt force acting on the user’s chest.
147
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Seating and Safety Restraints
WARNING: Failure to inspect and replace if necessary the belt
and retractor assembly after an accident could increase the risk
of injury in a collision.
Safety belt locking modes
All safety restraints in the vehicle are combination lap and shoulder
belts. The driver safety belt has the first locking mode and the front
outboard passenger and rear seat safety belts have both types of locking
modes described as follows:
Vehicle sensitive mode
This is the normal retractor mode, which allows free shoulder belt length
adjustment to your movements and locking in response to vehicle
movement. For example, if the driver brakes suddenly or turns a corner
sharply, or the vehicle receives an impact of approximately 5 mph
(8 km/h) or more, the combination safety belts will lock to help reduce
forward movement of the driver and passengers.
In addition, the retractor is designed to lock if the webbing is pulled out
too quickly. If this occurs, let the belt retract slightly and pull webbing
out again in a slow and controlled manner.
Automatic locking mode
In this mode, the shoulder belt is automatically pre-locked. The belt will
still retract to remove any slack in the shoulder belt. The automatic
locking mode is not available on the driver safety belt.
When to use the automatic locking mode
This mode should be used any time a child safety seat, except a
booster, is installed in passenger front or rear seating positions. Children
12 years old and under should be properly restrained in a rear seating
position whenever possible. Refer to Safety restraints for children or
Safety seats for children later in this chapter.
148
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Seating and Safety Restraints
How to use the automatic locking mode
• Buckle the combination lap and
shoulder belt.
• Grasp the shoulder portion and
pull downward until the entire
belt is pulled out.
• Allow the belt to retract. As the belt retracts, you will hear a clicking
sound. This indicates the safety belt is now in the automatic locking
mode.
How to disengage the automatic locking mode
Disconnect the combination lap/shoulder belt and allow it to retract
completely to disengage the automatic locking mode and activate the
vehicle sensitive (emergency) locking mode.
WARNING: After any vehicle collision, the safety belt system at
all passenger seating positions must be checked by an authorized
dealer to verify that the “automatic locking retractor” feature for child
seats is still functioning properly. In addition, all safety belts should be
checked for proper function.
149
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Seating and Safety Restraints
WARNING: BELT AND RETRACTOR ASSEMBLY MUST BE
REPLACED if the safety belt assembly “automatic locking
retractor” feature or any other safety belt function is not operating
properly when checked by an authorized dealer. Failure to replace the
belt and retractor assembly could increase the risk of injury in
collisions.
Safety belt height adjustment
Your vehicle has safety belt height
adjustments at the front outboard
seating positions. Adjust the height
of the shoulder belt so the belt rests
across the middle of your shoulder.
To adjust the shoulder belt height,
pull on the center button and slide
the height adjuster up or down.
Release the button and pull down
on the height adjuster to make sure
it is locked in place.
WARNING: Position the safety belt height adjusters so that the
belt rests across the middle of your shoulder. Failure to adjust
the safety belt properly could reduce the effectiveness of the safety
belt and increase the risk of injury in a collision.
Safety belt pretensioner
Your vehicle is equipped with safety belt pretensioners at the driver and
front outboard passenger seating positions.
The safety belt pretensioner tightens the safety belts firmly against the
occupant’s body at the start of the crash.
WARNING: The driver and front passenger safety belt system
(including retractors, buckles and height adjusters) must be
replaced if the vehicle is involved in a collision that results in
deployment of front airbags, seat-mounted side airbags and side air
curtains, and safety belt pretensioners.
150
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Seating and Safety Restraints
Safety belt extension assembly
If the safety belt is too short when fully extended, there is an 8 inch
(20 cm) safety belt extension assembly that can be added (part number
611C22). This assembly can be obtained from an authorized dealer.
Use only extensions manufactured by the same supplier as the safety
belt. Manufacturer identification is located at the end of the webbing on
the label. Also, use the safety belt extension only if the safety belt is too
short for you when fully extended.
WARNING: Do not use extensions to change the fit of the
shoulder belt across the torso.
Safety belt warning light and indicator chime
The safety belt warning light illuminates in the instrument cluster and a
chime sounds to remind the occupants to fasten their safety belts.
Conditions of operation
If...
Then...
The driver’s safety belt is not
buckled before the ignition
switch is turned to the on
position...
The safety belt warning light
illuminates 1-2 minutes and the
warning chime sounds 4-8 seconds.
The driver’s safety belt is
buckled while the indicator
light is illuminated and the
warning chime is sounding...
The driver’s safety belt is
buckled before the ignition
switch is turned to the on
position...
The safety belt warning light and
warning chime turn off.
The safety belt warning light and
indicator chime remain off.
Belt-Minderா
The Belt-Minder feature is a supplemental warning to the safety belt
warning function. This feature provides additional reminders by
intermittently sounding a chime and illuminating the safety belt warning
light in the instrument cluster when the driver’s and front passenger’s
safety belt is unbuckled.
The Belt-Minder feature uses information from the front passenger
sensing system to determine if a front seat passenger is present and
151
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Seating and Safety Restraints
therefore potentially in need of a warning. To avoid activating the
Belt-Minder feature for objects placed in the front passenger seat,
warnings will only be given to large front seat occupants as determined
by the front passenger sensing system.
Both the driver’s and passenger’s safety belt usages are monitored and
either may activate the Belt-Minder feature. The warnings are the same
for the driver and the front passenger. If the Belt-Minder warnings have
expired (warnings for approximately five minutes) for one occupant
(driver or front passenger), the other occupant can still activate the
Belt-Minder feature.
When the Belt-Minder feature is activated, the safety belt warning light
illuminates and the warning chime sounds for six seconds every
30 seconds, repeating for approximately five minutes or until the safety
belts are buckled.
The Belt-Minder feature uses two different warning chimes. During the
first minute of activation, the warning chime will sound once every
second. The remaining warning chimes will sound twice every second
while the system is activated.
If...
Then...
The driver’s and front
passenger’s safety belts are
buckled before the ignition
switch is turned to the on
position or less than
The Belt-Minder feature will not
activate.
1-2 minutes have elapsed since
the ignition switch has been
turned on...
The driver’s or front
The Belt-Minder feature is activated
- the safety belt warning light
illuminates and the warning chime
sounds for six seconds every
passenger’s safety belt is not
buckled when the vehicle has
reached at least 3 mph
(5 km/h) and 1-2 minutes have 30 seconds, repeating for
elapsed since the ignition
approximately five minutes or until
switch has been turned to on... the safety belts are buckled.
152
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Seating and Safety Restraints
If...
Then...
The driver’s or front
The Belt-Minder feature is activated
passenger’s safety belt becomes - the safety belt warning light
unbuckled for approximately
1 minute while the vehicle is
traveling at least 3 mph
illuminates and the warning chime
sounds for six seconds every
30 seconds, repeating for
(5 km/h) and more than
approximately five minutes or until
1-2 minutes have elapsed since the safety belts are buckled.
the ignition switch has been
turned to on...
The following are reasons most often given for not wearing safety belts
(All statistics based on U.S. data):
Reasons given...
Consider...
“Crashes are rare events”
36700 crashes occur every day. The
more we drive, the more we are
exposed to “rare” events, even for
good drivers. 1 in 4 of us will be
seriously injured in a crash during
our lifetime.
“I’m not going far”
3 of 4 fatal crashes occur within 25
miles (40 km) of home.
“Belts are uncomfortable”
We design our safety belts to enhance
comfort. If you are uncomfortable -
try different positions for the safety
belt upper anchorage and seatback
which should be as upright as
possible; this can improve comfort.
Prime time for an accident.
Belt-Minder reminds us to take a few
seconds to buckle up.
“I was in a hurry”
“Safety belts don’t work”
Safety belts, when used properly,
reduce risk of death to front seat
occupants by 45% in cars, and by
60% in light trucks.
153
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Seating and Safety Restraints
Reasons given...
Consider...
“Traffic is light”
Nearly 1 of 2 deaths occur in
single-vehicle crashes, many when
no other vehicles are around.
“Belts wrinkle my clothes”
Possibly, but a serious crash can do
much more than wrinkle your clothes,
particularly if you are unbelted.
Set the example, teen deaths occur 4
times more often in vehicles with
TWO or MORE people. Children and
younger brothers/sisters imitate
behavior they see.
“The people I’m with don’t
wear belts”
“I have an airbag”
Airbags offer greater protection when
used with safety belts. Frontal airbags
are not designed to inflate in rear and
side crashes or rollovers.
“I’d rather be thrown clear”
Not a good idea. People who are
ejected are 40 times more likely to
DIE. Safety belts help prevent ejection,
WE CAN’T “PICK OUR CRASH”.
WARNING: Do not sit on top of a buckled safety belt or insert a
latchplate into the buckle to avoid the Belt-Minder chime. To
do so may adversely affect the performance of the vehicle’s airbag
system.
One-time disable
If at any time the driver/front passenger quickly buckles then unbuckles
the safety belt for that seating position, the Belt-Minder is disabled for
the current ignition cycle. The Belt-Minder feature will enable during
the same ignition cycle if the occupant buckles and remains buckled for
approximately 30 seconds. Confirmation is not given for the one-time
disable.
Deactivating/activating the Belt-Minderா feature
The driver and front passenger Belt-Minder are
deactivated/activated independently. When deactivating/activating
one seating position, do not buckle the other position as this will
terminate the process.
154
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Seating and Safety Restraints
Read Steps 1 - 4 thoroughly before proceeding with the
deactivation/activation programming procedure.
Note: The driver and front passenger Belt-Minder features must be
disabled/enabled separately. Both cannot be disable/enabled during the
same key cycle.
The driver and front passenger Belt-Minder features can be
deactivated/activated by performing the following procedure:
Before following the procedure, make sure that:
• The parking brake is set
• The gearshift is in P (Park)
• The ignition switch is in the off position
• The driver and front passenger safety belts are unbuckled
WARNING: While the design allows you to deactivate your
Belt-Minder, this system is designed to improve your chances of
being safely belted and surviving an accident. We recommend you
leave the Belt-Minder system activated for yourself and others who
may use the vehicle. To reduce the risk of injury, do not
deactivate/activate the Belt-Minder feature while driving the vehicle.
1. Turn the ignition switch to the on position. DO NOT START THE
ENGINE.
2. Wait until the safety belt warning light turns off (approximately one
minute).
• Step 3 must be completed within 50 seconds after the safety belt
warning light turns off.
3. For the seating position being disabled, buckle then unbuckle the
safety belt nine times at a moderate speed, ending in the unbuckled
state. Step 3 must be completed within 50 seconds after the safety belt
warning light turns off.
• After Step 3, the safety belt warning light will be turned on for three
seconds.
4. Within approximately seven seconds of the light turning off, buckle
then unbuckle the safety belt.
• This will disable the Belt-Minder feature for that seating position if it
is currently enabled. As confirmation, the safety belt warning light will
flash four times per second for three seconds.
155
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Seating and Safety Restraints
• This will enable the Belt-Minder feature for that seating position if it
is currently disabled. As confirmation, the safety belt warning light will
flash four times per second for three seconds, followed by three
seconds with the light off, then followed by the safety belt warning
light flashing four times per second for three seconds again.
AIRBAG SUPPLEMENTAL RESTRAINT SYSTEM (SRS)
TEXT
CAT/FLD
MENU
SOUND
SEEK
SHUFFLE
OK
LOAD
1
2
7
3
8
4
9
5
0
6
DIRECT
CLOCK
#
*
VOL
AM/FM
SIRIUS
CD
AUX
TUNE
SCAN
The passenger airbag cover is a seamless design so that you cannot see
the boundary around its door. The shaded area in the illustration
represents the passenger airbag cover.
WARNING: Do not put anything on or over the airbag cover.
Placing objects on or over the airbag cover may cause those
objects to be thrown by the airbag into your face and torso or may
result in a failure of the airbag to inflate properly, both of which could
result in serious injury.
156
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Seating and Safety Restraints
Important supplemental restraint system precautions
Airbags DO NOT inflate slowly or
gently and the risk of injury from a
deploying airbag is greatest close to
the trim covering the airbag module.
WARNING: All occupants of the vehicle, including the driver,
should always properly wear their safety belts, even when an air
bag supplemental restraint system (SRS) is provided.
WARNING: When possible, all children 12 years old and under
should be properly restrained in a rear seating position.
WARNING: National Highway Traffic Safety Administration
(NHTSA) recommends a minimum distance of at least 10 inches
(25 cm) between an occupant’s chest and the driver airbag module.
WARNING: Never place your arm over the airbag module as a
deploying airbag can result in serious arm fractures or other
injuries.
Steps you can take to properly position yourself away from the airbag:
• Move your seat to the rear as far as you can while still reaching the
pedals comfortably.
• Recline the seat slightly (one or two degrees) from the upright
position.
157
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Seating and Safety Restraints
WARNING: Do not put anything on or over the airbag module.
Placing objects on or over the airbag inflation area may cause
those objects to be propelled by the airbag into your face and torso
causing serious injury.
WARNING: Do not attempt to service, repair, or modify the
airbag supplemental restraint system (SRS) or its fuses. See your
authorized dealer.
WARNING: Modifying or adding equipment to the front end of
the vehicle (including frame, bumper, front end body structure
and tow hooks) may affect the performance of the airbag system,
increasing the risk of injury. Do not modify the front end of the
vehicle.
Children and airbags
Children must always be properly
restrained. Accident statistics
suggest that children are safer when
properly restrained in the rear
seating positions than in the front
seating position. Failure to follow
these instructions may increase the
risk of injury in a collision.
WARNING: Airbags can kill
or injure a child in a child
seat. NEVER place a rear-facing
child seat in front of an active
airbag. If you must use a
forward-facing child seat in the
front seat, move the seat all the
way back.
158
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Seating and Safety Restraints
How does the safety belt pretensioner and airbag supplemental
restraint system work?
The safety belt pretensioner and
airbag SRS are designed to activate
when the vehicle sustains
longitudinal deceleration sufficient
to cause the sensors to close an
electrical circuit that initiates
pretensioner activation and airbag
inflation.
The fact that the pretensioners and
airbags did not activate in a collision
does not mean that something is
wrong with the system. Rather, it means the forces were not of the type
sufficient to cause activation. Front airbags are designed to activate in
frontal and near-frontal collisions, not rollover, side-impact, or
rear-impacts unless the collision causes sufficient longitudinal
deceleration.
The airbags inflate and deflate
rapidly upon activation. After airbag
deployment, it is normal to notice a
smoke-like, powdery residue or
smell the burnt propellant. This may
consist of cornstarch, talcum
powder (to lubricate the bag) or
sodium compounds (e.g., baking
soda) that result from the
combustion process that inflates the
airbag. Small amounts of sodium
hydroxide may be present which
may irritate the skin and eyes, but
none of the residue is toxic.
While the system is designed to help
reduce serious injuries, contact with
a deploying airbag may also cause abrasions, swelling or temporary
hearing loss. Because airbags must inflate rapidly and with considerable
force, there is the risk of death or serious injuries such as fractures,
facial and eye injuries or internal injuries, particularly to occupants who
159
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Seating and Safety Restraints
are not properly restrained or are otherwise out of position at the time
of airbag deployment. Thus, it is extremely important that occupants be
properly restrained as far away from the airbag module as possible while
maintaining vehicle control.
WARNING: Several air bag system components get hot after
inflation. Do not touch them after inflation.
WARNING: If the air bag has deployed, the air bag will not
function again and must be replaced immediately. If the air
bag is not replaced, the unrepaired area will increase the risk of injury
in a collision.
The SRS consists of:
• driver and passenger airbag modules (which include the inflators and
airbags)
• seat-mounted side airbags. Refer to Seat-mounted side airbag system
later in this chapter
• safety belt pretensioners
• one or more impact and safing sensors
• a readiness light and tone
• and the electrical wiring which connects the components
• Side curtain airbag system. Refer to Side curtain airbag system later
in this chapter.
• Front passenger sensing system. Refer to Front passenger sensing
system later in this chapter.
• “Passenger airbag off” or “pass airbag off” indicator lamp. Refer to
Front passenger sensing system later in this chapter.
The diagnostic module monitors its own internal circuits and the
supplemental airbag electrical system wiring (including the impact
sensors), the system wiring, the airbag system readiness light, the airbag
backup power, the airbag ignitors and safety belt pretensioners.
160
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Seating and Safety Restraints
Knee airbag system (driver’s side only)
The knee airbag is located under the instrument panel. The system
works along with the driver’s front airbag to help reduce injury to the
legs. When the driver’s airbag activates in a collision, the knee airbag
deploys from under the instrument panel.
As with front and side airbags, it is important to be properly seated and
restrained to reduce the risk of death or serious injury.
Front passenger sensing system
The front passenger sensing system is designed to meet the regulatory
requirements of Federal Motor Vehicle Safety Standard (FMVSS) 208
and is designed to disable (will not inflate) the front passenger’s frontal
airbag under certain conditions.
The front passenger sensing system works with sensors that are part of
the front passenger’s seat and safety belt. The sensors are designed to
detect the presence of a properly seated occupant and determine if the
front passenger’s frontal airbag should be enabled (may inflate) or
disabled (will not inflate).
The front passenger sensing system will disable (will not inflate) the
front passenger’s frontal airbag if:
• the front passenger seat is unoccupied, or has small/medium objects in
the front seat,
• the system determines that an infant is present in a rear-facing infant
seat that is installed according to the manufacturer’s instructions,
• the system determines that a small child is present in a forward-facing
child restraint that is installed according to the manufacturer’s
instructions,
• the system determines that a small child is present in a booster seat,
• a front passenger takes his/her weight off of the seat for a period of
time.
Note: When the passenger airbag off light is illuminated, the passenger
(seat mounted) side airbag may be disabled to avoid the risk of airbag
deployment injuries.
161
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Seating and Safety Restraints
The front passenger sensing system
uses a Љpassenger airbag offЉ or
Љpass airbag offЉ indicator which will
light and stay lit to remind you that
the front passenger frontal airbag is
off. The indicator lamp is located in
the center stack of the instrument panel above the climate controls.
Note: The indicator lamp will illuminate for a short period of time when
the ignition is turned to the on position to confirm it is functional.
When the front passenger seat is not occupied (empty seat) or in the
event that the front passenger frontal airbag is enabled (may inflate), the
indicator lamp will be unlit.
The front passenger sensing system is designed to disable (will not
inflate) the front passenger’s frontal airbag when a rear facing infant
seat, a forward-facing child restraint, or a booster seat is detected.
• When the front passenger sensing system disables (will not inflate)
the front passenger frontal airbag, the indicator lamp will illuminate
and stay lit to remind you that the front passenger frontal airbag is
disabled.
• If the child restraint has been installed and the indicator lamp is not
lit, then turn the vehicle off, remove the child restraint from the
vehicle and reinstall the restraint following the child restraint
manufacturer’s instructions.
The front passenger sensing system is designed to enable (may inflate)
the front passenger’s frontal airbag anytime the system senses that a
person of adult size is sitting properly in the front passenger seat.
• When the front passenger sensing system enables the front passenger
frontal airbag (may inflate), the indicator lamp will be unlit and stay
unlit.
If a person of adult size is sitting in the front passenger’s seat, but the
Љpassenger airbag offЉ or Љpass airbag offЉ indicator lamp is lit, it is
possible that the person isn’t sitting properly in the seat. If this happens:
• Turn the vehicle off and ask the person to place the seatback in the
full upright position.
• Have the person sit upright in the seat, centered on the seat cushion,
with the person’s legs comfortably extended.
162
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Seating and Safety Restraints
• Restart the vehicle and have the person remain in this position for
about two minutes. This will allow the system to detect that person
and enable the passenger’s frontal airbag.
• If the indicator lamp remains lit even after this, the person should be
advised to ride in the rear seat.
Pass Airbag Off
Indicator Lamp
Occupant
Passenger Airbag
Empty seat
Small child in child
safety seat or booster
Unlit
Lit
Disabled
Disabled
Small child with safety Lit
belt buckled or
unbuckled
Disabled
Enabled
Adult
Unlit
WARNING: Even with Advanced Restraints Systems, children
12 and under should be properly restrained in the back seat.
After all occupants have adjusted their seats and put on safety belts, it’s
very important that they continue to sit properly. A properly seated
occupant sits upright, leaning against the seat back, and centered on the
seat cushion, with their feet comfortably extended on the floor. Sitting
improperly can increase the chance of injury in a crash event. For
example, if an occupant slouches, lies down, turns sideways, sits forward,
leans forward or sideways, or puts one or both feet up, the chance of
injury during a crash is greatly increased.
WARNING: Sitting improperly out of position or with the seat
back reclined too far can take off weight from the seat cushion
and affect the decision of the front passenger sensing system, resulting
in serious injury or death in a crash.
Always sit upright against your seatback, with your feet on the floor.
The front passenger sensing system may detect small or medium objects
placed on the seat cushion. For most objects that are in the front
passenger seat, the passenger airbag will be disabled. Even though the
passenger airbag is disabled, the Љpass airbag offЉ lamp may or may not
be illuminated according to the table below.
163
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Seating and Safety Restraints
Pass Airbag Off
Objects
Passenger Airbag
Indicator Lamp
Small (i.e. three-ring
binder, small purse,
bottled water)
Unlit
Disabled
Medium (i.e. heavy
briefcase, fully packed
luggage)
Empty seat, or small
to medium object with
safety belt buckled
Lit
Disabled
Disabled
Lit
If you think that the status of the passenger airbag off indicator lamp is
incorrect, check for the following:
• Objects lodged underneath the seat
• Objects between the seat cushion and the center console (if
equipped)
• Objects hanging off the seat back
• Objects stowed in the seatback map pocket (if equipped)
• Objects placed on the occupant’s lap
• Cargo interference with the seat
• Other passengers pushing or pulling on the seat
• Rear passenger feet and knees resting or pushing on the seat
The conditions listed above may cause the weight of a properly seated
occupant to be incorrectly interpreted by the front passenger sensing
system. The person in the front passenger seat may appear heavier or
lighter due to the conditions described in the list above.
WARNING: To reduce the risk of possible serious injury:
Do not stow objects in seat back map pocket (if equipped) or
hang objects off seat back if a child is in the front passenger seat.
Do not place objects underneath the front passenger seat or between
the seat and the center console (if equipped).
Check the “passenger airbag off” or “pass airbag off” indicator lamp for
proper airbag Status.
Failure to follow these instructions may interfere with the front
passenger seat sensing system.
164
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Seating and Safety Restraints
In case there is a problem with the
front passenger sensing system, the
airbag readiness light in the
instrument cluster will stay lit.
If the airbag readiness light is lit, do the following:
The driver and/or adult passengers should check for any objects that
may be lodged underneath the front passenger seat or cargo interfering
with the seat.
If objects are lodged and/or cargo is interfering with the seat; please take
the following steps to remove the obstruction:
• Pull the vehicle over.
• Turn the vehicle off.
• Driver and/or adult passengers should check for any objects lodged
underneath the front passenger seat or cargo interfering with the seat.
• Remove the obstruction(s) (if found).
• Restart the vehicle.
• Wait at least two minutes and verify that the airbag readiness light is
no longer illuminated
• If the airbag readiness light remains illuminated, this may or may/not
be a problem due to the front passenger sensing system.
DO NOT attempt to repair or service the system; take your vehicle
immediately to an authorized dealer.
If it is necessary to modify an advanced front airbag system to
accommodate a person with disabilities, contact the Ford Customer
Relationship Center at the phone number shown in the Customer
Assistance section of this Owner’s Guide.
WARNING: Any alteration/modification to the front passenger
seat may affect the performance of the front passenger sensing
system.
Determining if the system is operational
The supplemental restraint system uses a warning indicator light in the
instrument cluster or a backup tone to indicate the condition of the
system. Refer to the Warning lights and chimes section in the
Instrument Cluster chapter. Routine maintenance of the airbag is not
required.
165
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Seating and Safety Restraints
A difficulty with the system is indicated by one or more of the following:
• The readiness light (same light
for front and side airbag system)
will either flash or stay lit.
• The readiness light will not
illuminate immediately after ignition is turned on.
• A series of five beeps will be heard. The tone pattern will repeat
periodically until the problem and/or light are repaired.
If any of these things happen, even intermittently, have the supplemental
restraint system serviced at an authorized dealer immediately. Unless
serviced, the system may not function properly in the event of a
collision.
Seat-mounted side airbag system
WARNING: Do not place objects or mount equipment on or
near the airbag cover on the side of the seatbacks of the front
seats or in front seat areas that may come into contact with a
deploying airbag. Failure to follow these instructions may increase the
risk of personal injury in the event of a collision.
WARNING: Do not use accessory seat covers. The use of
accessory seat covers may prevent the deployment of the side
airbags and increase the risk of injury in an accident.
WARNING: Do not lean your head on the door. The side airbag
could injure you as it deploys from the side of the seatback.
WARNING: Do not attempt to service, repair, or modify the
airbag SRS, its fuses or the seat cover on a seat containing an
airbag. Contact your authorized dealer as soon as possible.
WARNING: All occupants of the vehicle should always wear
their safety belts even when an airbag SRS is provided.
166
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Seating and Safety Restraints
How does the side airbag system work?
The design and development of the side airbag system included
recommended testing procedures that were developed by a group of
automotive safety experts known as the Side Airbag Technical Working
Group. These recommended testing procedures help reduce the risk of
injuries related to the deployment of side airbags (including side air
curtain systems).
The side airbag system consists of
the following:
• An inflatable bag (airbag) with a
gas generator concealed behind
the outboard bolster of the driver
and front passenger seatbacks.
• The same warning light,
electronic control and diagnostic
unit as used for the front airbags.
• Two crash sensors located under
the outboard side of the front seats, attached near the floor.
Side airbags, in combination with safety belts, can help reduce the risk of
severe injuries in the event of a significant side impact collision.
The side airbags are fitted on the outboard side of the seatbacks of the
front seats. In certain lateral collisions, the airbag on the side affected by
the collision will be inflated. The airbag was designed to inflate between
the door panel and occupant to further enhance the protection provided
occupants in side impact collisions.
The airbag SRS is designed to activate when the vehicle sustains lateral
deceleration sufficient to cause the sensors to close an electrical circuit
that initiates airbag inflation.
The fact that the airbags did not inflate in a collision does not mean that
something is wrong with the system. Rather, it means the forces were
not of the type sufficient to cause activation. Side airbags are designed
to inflate in side-impact collisions, not roll-over, rear-impact, frontal or
near-frontal collisions, unless the collision causes sufficient lateral
deceleration.
WARNING: Several air bag system components get hot after
inflation. Do not touch them after inflation.
167
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Seating and Safety Restraints
WARNING: If the side
airbag has deployed, the
airbag will not function again.
The side airbag system
(including the seat) must be
inspected and serviced by an
authorized dealer. If the airbag
is not replaced, the unrepaired
area will increase the risk of injury
in a collision.
Determining if the system is operational
The SRS uses a readiness light in the instrument cluster or a tone to
indicate the condition of the system. Refer to the Warning lights and
chimes section in the Instrument Cluster chapter. Routine maintenance
of the airbag is not required.
Any difficulty with the system is indicated by one or more of the
following:
• The readiness light (same light as used for front airbag system) will
either flash or stay lit.
• The readiness light will not illuminate immediately after ignition is
turned to the on position.
• A series of five beeps will be heard. The tone pattern will repeat
periodically until the problem and light are repaired.
If any of these things happen, even intermittently, have the SRS serviced
at an authorized dealer immediately. Unless serviced, the system may not
function properly in the event of a collision.
168
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Seating and Safety Restraints
Side-curtain airbag system
WARNING: Do not place
objects or mount equipment
on or near the headliner at the
siderail that may come into
contact with a deploying side air
curtain. Failure to follow these
instructions may increase the risk
of personal injury in the event of a
collision.
WARNING: Do not place objects or mount equipment on or
near the side air curtain cover.
WARNING: Do not lean your head on the door. The side airbag
could injure you as it deploys from the seat.
WARNING: Do not attempt to service, repair, or modify the side
air curtain system, its fuses, the A, B, or C pillar trim, or the
headliner on a vehicle containing a side air curtain. See your
authorized dealer.
WARNING: All occupants of the vehicle, including the driver,
should always wear their safety belts even when an inflatable
curtain is provided.
WARNING: To reduce the risk of injury, do not obstruct or
place objects in the deployment zone of the inflatable curtain.
169
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Seating and Safety Restraints
How does the side air-curtain system work?
The design and development of the
side air curtain system included
recommended testing procedures
that were developed by a group of
automotive safety experts known as
the Side Airbag Technical Working
Group. These recommended testing
procedures help reduce the risk of
injuries related to the deployment of
side airbags (including side air
curtain systems).
The side air curtain system consists
of the following:
• An inflatable curtain with a gas
generator concealed behind the
headliner and above the doors.
• The headliner will flex to open
above the side doors to allow air
curtain deployment.
• The same warning light, electronic control and diagnostic unit as used
for the front airbags.
• Two crash sensors located under the outboard side of the front seats,
attached near the floor.
• Two crash sensors located at the base of the “C” pillars above the
wheel house.
Side air curtains and side airbags, in combination with safety belts, can
help reduce the risk of severe injuries in the event of a significant side
impact collision.
Children 12 years old and under should always be properly restrained in
the rear seats. The side air curtain will not interfere with children
restrained using a properly installed child or booster seat because it is
designed to inflate downward from the headliner above the doors along
the side window openings.
The side air curtains are mounted to the sheet metal above the first and
second row seats. In certain lateral collisions, the air curtain and
seat-mounted side airbag on the side affected by the collision will be
inflated, except that the passenger sensing system will deactivate the
passenger seat-mounted side airbag if it detects an empty unbuckled
170
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Seating and Safety Restraints
passenger seat or an unbuckled child or small person in the passenger
seat. The air curtain was designed to inflate between the side window
area and occupant to further enhance the protection provided to
occupants in side impact collisions. The seat-mounted side airbag was
designed to inflate between the door panel and occupant to further
enhance the protection provided occupants in side impact collisions.
The side air curtain system SRS is designed to activate when the vehicle
sustains lateral deceleration sufficient to cause the sensors to close an
electrical circuit that initiates air curtain and seat-mounted side airbag
inflation.
The fact that the side air curtain and seat-mounted side airbag did not
inflate in a collision does not mean that something is wrong with the
system. Rather, it means the forces were not of the type sufficient to
cause activation. The side air curtain system is designed to inflate in side
impact collisions, not roll-over, rear impact, frontal or near-frontal
collisions, unless the collision causes sufficient lateral deceleration.
WARNING: Several air bag system components get hot after
inflation. Do not touch them after inflation.
WARNING: If the side air
curtain has deployed, the
air curtain will not function
again. The side air curtain
system (including the A, B and
C pillar trim and headliner)
must be inspected and serviced
by an authorized dealer. If the
air curtain is not replaced, the
unrepaired area will increase the
risk of injury in a collision.
Determining if the system is operational
The SRS uses a readiness light in the instrument cluster or a tone to
indicate the condition of the system. Refer to the Warning lights and
chimes section in the Instrument Cluster chapter. Routine maintenance
of the airbag is not required.
171
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Seating and Safety Restraints
Any difficulty with the system is indicated by one or more of the
following:
• The readiness light (same light as used for front airbag system) will
either flash or stay lit.
• The readiness light will not illuminate immediately after ignition is
turned to the on position.
• A series of five beeps will be heard. The tone pattern will repeat
periodically until the problem and light are repaired.
If any of these things happen, even intermittently, have the SRS serviced
at an authorized dealer immediately. Unless serviced, the system may not
function properly in the event of a collision.
SOS Post-Crash Alert System™
The system automatically flashes the turn signal lamps and sounds the
horn three times at four second intervals in the event of a serious impact
that deploys an airbag (front, side, side curtain or Safety Canopy) or
the safety belt pretensioners.
The system can be turned off when any one of the following actions are
taken by the driver or any other person:
• pressing the hazard control button,
• or pressing the panic button on the remote entry transmitter.
The feature will continue to operate until the vehicle runs out of power.
Disposal of airbags and airbag equipped vehicles (including
pretensioners)
Contact your authorized dealer as soon as possible. Airbags MUST BE
disposed of by qualified personnel.
SAFETY RESTRAINTS FOR CHILDREN
See the following sections for directions on how to properly use safety
restraints for children. Also see Airbag supplemental restraint system
(SRS) in this chapter for special instructions about using airbags.
Important child restraint precautions
WARNING: Always make sure your child is secured properly in
a device that is appropriate for their height, age and weight.
Child safety restraints must be purchased separately from the vehicle.
Failure to follow these instructions and guidelines may result in an
increased risk of serious injury or death to your child.
172
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Seating and Safety Restraints
WARNING: All children are shaped differently. The
Recommendations for Safety Restraints are based on probable
child height, age and weight thresholds from NHTSA and other safety
organizations or are the minimum requirements of law. Ford
recommends checking with a NHTSA Certified Child Passenger Safety
Technician (CPST) and consult your pediatrician to make sure your
child seat is appropriate for your child, and is compatible with and
properly installed in the vehicle. To locate a child seat fitting station
and CPST contact the NHTSA toll free at 1-888-327-4236 or on the
internet at http://www.nhtsa.dot.gov. In Canada, check with your local
St. John Ambulance office for referral to a CPST or for further
information, contact your provincial ministry of transportation, your
local St. John Ambulance office at http://www.sfa.ca, or Transport
Canada at 1–800–333–0371 (http://www.tc.gc.ca). Failure to properly
restrain children in safety seats made especially for their height, age,
and weight may result in an increased risk of serious injury or death to
your child.
Recommendations for Safety Restraints for Children
Recommended
Child size, height, weight, or age
restraint type
Infants or Children weighing 40 lb (18 kg) or less Use a child safety
toddlers
(generally age four or younger)
seat (sometimes
called an infant
carrier,
convertible seat,
or toddler seat).
Use a
belt-positioning
booster seat.
Small
children
Children who have outgrown or no
longer properly fit in a child safety
seat (generally children who are less
than 4 feet 9 inches (1.45 meters) tall,
are greater than age four (4) and less
than age twelve (12), and between
40 lb (18 kg) and 80 lb (36 kg) and
upward to 100 lb (45 kg) if
recommended by your child restraint
manufacturer)
173
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Seating and Safety Restraints
Recommendations for Safety Restraints for Children
Recommended
restraint type
Child size, height, weight, or age
Larger
Children who have outgrown or no
Use a vehicle
children
longer properly fit in a belt-positioning safety belt having
booster seat (generally children who
are at least 4 feet 9 inches
the lap belt snug
and low across
(1.45 meters) tall or greater than 80 lb the hips, shoulder
(36 kg) or 100 lb (45 kg) if
recommended by child restraint
manufacturer)
belt centered
across the
shoulder and
chest, and
seatback upright.
• You are required by law to properly use safety seats for infants and
toddlers in the U.S. and Canada.
• Many states and provinces require that small children use approved
booster seats until they reach age eight, a height of 4 ft 9 in.
(1.45 meters) tall, or 80 lb (36 kg). Check your local and state or
provincial laws for specific requirements regarding the safety of
children in your vehicle.
• When possible, always properly restrain children twelve (12) years of
age and under in a rear seating position of your vehicle. Accident
statistics suggest that children are safer when properly restrained in
the rear seating positions than in a front seating position.
174
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Seating and Safety Restraints
Recommendations for attaching child safety restraints for children
Use any attachment method as indicated
below by “X”
LATCH LATCH Safety Safety
(lower (lower belt belt and belt
anchors anchors and
Safety
Restraint Child
LATCH
(lower
only
Type
Weight
and
only)
top
top
tether
anchor)
tether anchors
anchor and top
tether
anchor)
Rear
facing
Up to
48 lb
X
X
child seat (21 kg)
Forward Up to
facing
child seat (21 kg)
Forward Over
facing
48 lb
X
X
X
X
X
48 lb
child seat (21 kg)
WARNING: Airbags can kill or injure a child in a child seat.
NEVER place a rear-facing child seat in front of an active airbag.
If you must use a forward-facing child seat in the front seat, move the
vehicle seat all the way back. When possible, all children age 12 and
under should be properly restrained in a rear seating position. If all
children cannot be seated and restrained properly in a rear seating
position, properly restrain the largest child in the front seat.
175
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Seating and Safety Restraints
WARNING: Always carefully follow the instructions and
warnings provided by the manufacturer of any child restraint to
determine if the restraint device is appropriate for your child’s size,
height, weight, or age. Follow the child restraint manufacturer’s
instructions and warnings provided for installation and use in
conjunction with the instructions and warnings provided by the vehicle
manufacturer. A safety seat that is improperly installed or utilized, is
inappropriate for your child’s height, age, or weight or does not
properly fit the child may increase the risk of serious injury or death.
WARNING: Never let a passenger hold a child on his or her lap
while the vehicle is moving. The passenger cannot protect the
child from injury in a collision, which may result in serious injury or
death.
WARNING: Never use pillows, books, or towels to boost a child.
They can slide around and increase the likelihood of injury or
death in a collision.
WARNING: Always restrain an unoccupied child seat or booster
seat. These objects may become projectiles in a collision or
sudden stop, which may increase the risk of serious injury.
WARNING: Never place, or allow a child to place, the shoulder
belt under a child’s arm or behind the back because it reduces
the protection for the upper part of the body and may increase the risk
of injury or death in a collision.
WARNING: Do not leave children, unreliable adults, or pets
unattended in your vehicle.
Transporting children
Always make sure your child is secured properly in a device that is
appropriate for their age, height and weight. All children are shaped
differently. The child height, age and weight thresholds provided are
recommendations or the minimum requirements of law. The National
Highway Traffic Safety Administration (NHTSA) provides education and
176
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Seating and Safety Restraints
training to ensure that all children ages 0 to 16 are properly restrained in
the correct restraint system. Ford recommends checking with a NHTSA
Certified Child Passenger Safety Technician (CPST) and your
pediatrician to make sure your seat is appropriate for your child and
properly installed in the vehicle. To locate a child seat fitting station and
CPST contact the NHTSA toll free at 1-888-327-4236 or on the internet
at http://www.nhtsa.dot.gov. In Canada, check with your local St. John
Ambulance office for referral to a CPST or for further information,
contact your provincial ministry of transportation, your local St. John
Ambulance office at http://www.sfa.ca, or Transport Canada at
1–800–333–0371 (http://www.tc.gc.ca).
Follow all the safety restraint and airbag precautions that apply to adult
passengers in your vehicle.
If the child is the proper height, age, and weight (as specified by your
child safety seat or booster manufacturer), fits the restraint and can be
restrained properly, then restrain the child in the child safety seat or
with the belt-positioning booster. Remember that child seats and
belt-positioning boosters vary and may be designed to fit children of
different heights, ages and weights. Children who are too large for child
safety seats or belt-positioning boosters (as specified by your child safety
seat manufacturer) should always properly wear safety belts.
SAFETY SEATS FOR CHILDREN
Infant and/or toddler seats
Use a safety seat that is recommended for the size and weight of the
child.
When installing a child safety seat:
• Review and follow the information
presented in the Airbag
supplemental restraint system
(SRS) section in this chapter.
• Carefully follow all of the
manufacturer’s instructions
included with the safety seat you
put in your vehicle. If you do not
install and use the safety seat
properly, the child may be injured
in a sudden stop or collision.
177
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Seating and Safety Restraints
Airbags can kill or injure a child in a child seat. NEVER place a
rear-facing child seat in front of an active airbag. If you must use a
forward-facing child seat in the front seat, move the vehicle seat all the
way back.
Children 12 and under should be properly restrained in a rear seating
position whenever possible. If all children cannot be seated and
restrained properly in a rear seating position, properly restrain the
largest child in the front seat.
Installing child safety seats with combination lap and shoulder
belts
If needed, when installing some high back child restraints, the head
restraints of the second row seating positions can be removed.
To remove the head restraint(s), see Second-row adjustable head
restraints in this chapter for more information.
WARNING: If the head restraint has been removed from a
seating position to accommodate a high back child restraint, the
head restraint must be re-installed prior to use of the seat by any other
occupant in order to reduce the risk of personal injury in the event of
a collision.
Check to make sure the child seat is properly secured before each use.
Children 12 and under should be properly restrained in a rear seating
position whenever possible. If all children cannot be seated and
restrained properly in a rear seating position, properly restrain the
largest child in the front seat.
When installing a child safety seat with combination lap/shoulder belts:
• Use the correct safety belt buckle for that seating position.
• Insert the belt tongue into the proper buckle until you hear a snap
and feel it latch. Make sure the tongue is securely fastened in the
buckle.
• Keep the buckle release button pointing up and away from the safety
seat, with the tongue between the child seat and the release button,
to help prevent accidental unbuckling.
• Place vehicle seat back in upright position.
• Put the safety belt in the automatic locking mode. Refer to Step 5
below. This vehicle does not require the use of a locking clip.
178
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Seating and Safety Restraints
WARNING: Depending on where you secure a child restraint,
and depending on the child restraint design, you may block
access to certain safety belt buckle assemblies and/or LATCH lower
anchors, rendering those features potentially unusable. To avoid risk of
injury, occupants should only use seating positions where they are able
to be properly restrained.
Perform the following steps when installing the child seat with
combination lap/shoulder belts:
Note: Although the child seat illustrated is a forward facing child seat,
the steps are the same for installing a rear facing child seat.
1. Position the child safety seat in a
seat with a combination lap and
shoulder belt.
2. Pull down on the shoulder belt
and then grasp the shoulder belt
and lap belt together.
179
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Seating and Safety Restraints
3. While holding the shoulder and
lap belt portions together, route the
tongue through the child seat
according to the child seat
manufacturer’s instructions. Be sure
the belt webbing is not twisted.
4. Insert the belt tongue into the
proper buckle (the buckle closest to
the direction the tongue is coming
from) for that seating position until
you hear a snap and feel the latch
engage. Make sure the tongue is
latched securely by pulling on it.
5. To put the retractor in the
automatic locking mode, grasp the
shoulder portion of the belt and pull
downward until all of the belt is
pulled out.
6. Allow the belt to retract to remove slack. The belt will click as it
retracts to indicate it is in the automatic locking mode.
7. Try to pull the belt out of the retractor to make sure the retractor is
in the automatic locking mode (you should not be able to pull more belt
out). If the retractor is not locked, repeat Steps 5 and 6.
180
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Seating and Safety Restraints
8. Remove remaining slack from the
belt. Force the seat down with extra
weight, e.g., by pressing down or
kneeling on the child restraint while
pulling up on the shoulder belt in
order to force slack from the belt.
This is necessary to remove the
remaining slack that will exist once
the additional weight of the child is
added to the child restraint. It also
helps to achieve the proper
snugness of the child seat to the
vehicle. Sometimes, a slight lean
towards the buckle will additionally
help to remove remaining slack from the belt.
9. Attach the tether strap (if the child seat is equipped). Refer to
Attaching child safety seats with tether straps later in this chapter.
10. Before placing the child in the
seat, forcibly move the seat forward
and back to make sure the seat is
securely held in place. To check
this, grab the seat at the belt path
and attempt to move it side to side
and forward and back. There should
be no more than 1 inch (2.5 cm) of
movement for proper installation.
Ford recommends checking with a NHTSA Certified Child Passenger
Safety Technician (CPST) to make certain the child restraint is properly
installed. In Canada, check with your local St. John Ambulance office for
referral to a CPST.
Attaching child safety seats with LATCH (Lower Anchors and
Tethers for CHildren) attachments
The LATCH system is composed of three vehicle anchor points: two (2)
lower anchors located where the vehicle seat back and seat cushion meet
(called the “seat bight”) and one (1) top tether anchor located behind
that seating position.
181
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Seating and Safety Restraints
LATCH compatible child safety seats have two rigid or webbing mounted
attachments that connect to the two lower anchors at the LATCH
equipped seating positions in your vehicle. This type of attachment
method eliminates the need to use safety belts to attach the child seat,
however the safety belt can still be used to attach the child seat. For
forward-facing child seats, the top tether strap must also be attached to
the proper top tether anchor, if a top tether strap has been provided
with your child seat. Ford Motor Company recommends the use of a
child safety seat having a top tether strap. See Attaching child safety
seats with tether straps and Recommendations for attaching safety
restraints for children in this chapter for more information.
Your vehicle has LATCH lower
anchors for child seat installation at
the seating positions marked with
the child seat symbol.
The LATCH anchors are located at
the rear section of the rear seat
between the cushion and seat back,
below the locator symbols on the
seat back. Follow the child seat
manufacturer’s instructions to
properly install a child seat with
LATCH attachments.
Follow the instructions on attaching child safety seats with tether straps.
Refer to Attaching child safety seats with tether straps later in this
chapter.
Attach LATCH lower attachments of the child seat only to the anchors
shown.
WARNING: Never attach two child safety seats to the same
anchor. In a crash, one anchor may not be strong enough to hold
two child safety seat attachments and may break, causing serious
injury or death.
182
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Seating and Safety Restraints
WARNING: Depending on where you secure a child restraint,
and depending on the child restraint design, you may block
access to certain safety belt buckle assemblies and/or LATCH lower
anchors, rendering those features potentially unusable. To avoid risk of
injury, occupants should only use seating positions where they are able
to be properly restrained.
Use of inboard lower anchors from the outboard seating positions
(center seating use)
The lower anchors at the center of the second row rear seat are spaced
460 mm (18 inches) apart. The standardized spacing for LATCH lower
anchors is 280 mm (11 inches) center to center. A child seat with rigid
LATCH attachments cannot be installed at the center seating position.
LATCH compatible child seats (with attachments on belt webbing) can
only be used at this seating position provided that the child seat
manufacturer’s instructions permit use with the anchor spacing stated.
Do not attach a child seat to any lower anchor if an adjacent child seat is
attached to that anchor.
WARNING: The standardized spacing for LATCH lower anchors
is 280 mm (11 inches) center to center. Do not use LATCH
lower anchors for the center seating position unless the child seat
manufacturer’s instructions permit and specify using anchors spaced at
least as far apart as those in this vehicle.
Each time you use the safety seat, check that the seat is properly
attached to the lower anchors and tether anchor, if applicable. Tug the
child seat from side to side and forward and back where it is secured to
the vehicle. The seat should move less than one inch when you do this
for a proper installation.
If the safety seat is not anchored properly, the risk of a child being
injured in a crash greatly increases.
Combining safety belt and LATCH lower anchors for attaching
child safety seats
When used in combination, either the safety belt or the LATCH lower
anchors may be attached first, provided a proper installation is achieved.
Attach the tether strap afterward, if included with the child seat. Refer
to Recommendations for attaching child safety restraints for children
in this chapter.
183
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Seating and Safety Restraints
Attaching child safety seats with tether straps
Many forward-facing child safety seats include a tether strap which
extends from the back of the child safety seat and hooks to an anchoring
point called the top tether anchor. Tether straps are available as an
accessory for many older safety seats. Contact the manufacturer of your
child seat for information about ordering a tether strap, or to obtain a
longer tether strap if the tether strap on your safety seat does not reach
the appropriate top tether anchor in the vehicle.
The rear seats of your vehicle are equipped with built-in tether strap
anchors located behind the seats as described below.
The tether anchors in your vehicle are located under a cover marked
with the tether anchor symbol (shown with title).
The tether strap anchors in your
vehicle are in the following positions
(shown from top view):
Attach the tether strap only to the appropriate tether anchor as shown.
The tether strap may not work properly if attached somewhere other
than the correct tether anchor.
Once the child safety seat has been installed, using either the safety belt,
the lower anchors of the LATCH system, or both, you can attach the top
tether strap.
If you install a child seat with rigid LATCH attachments, and have
attached the top tether strap to the proper top tether anchor, do not
tighten the tether strap enough to lift the child seat off the vehicle seat
cushion when the child is seated in it. Keep the tether strap just snug
without lifting the front of the child seat. Keeping the child seat just
touching the vehicle seat gives the best protection in a severe crash.
Perform the following steps to attach a child safety seat to the tether
anchor:
1. Route the child safety seat tether strap over the back of the seat.
For outboard seating positions, route the tether strap under the head
restraint and between the head restraint posts. For the center seating
position, route the tether strap over the top of the head restraint.
184
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Seating and Safety Restraints
2. Locate the correct anchor for the
selected seating position.
3. Open the tether anchor cover.
4. Clip the tether strap to the
anchor as shown.
If the tether strap is clipped
incorrectly, the child safety seat may
not be retained properly in the
event of a collision.
5. Tighten the child safety seat tether strap according to the
manufacturer’s instructions.
If the safety seat is not anchored properly, the risk of a child being
injured in a collision greatly increases.
If your child restraint system is equipped with a tether strap, and the
child restraint manufacturer recommends its use, Ford also recommends
its use.
Child booster seats
The belt-positioning booster (booster seat) is used to improve the fit of
the vehicle safety belt. Children outgrow a typical child seat (e.g.,
convertible or toddler seat) when they weigh about 40 lb (18 kg) and are
185
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Seating and Safety Restraints
around four (4) years of age. Consult your child safety seat owner guide
for the weight, height, and age limits specific to your child safety seat.
Keep your child in the child safety seat if it properly fits the child,
remains appropriate for their weight, height and age AND if properly
secured to the vehicle.
Although the lap/shoulder belt will provide some protection, children
who have outgrown a typical child seat are still too small for lap/shoulder
belts to fit properly, and wearing an improperly fitted vehicle safety belt
could increase the risk of serious injury in a crash. To improve the fit of
both the lap and shoulder belt on children who have outgrown child
safety seats, Ford Motor Company recommends use of a belt-positioning
booster.
Booster seats position a child so that vehicle lap/shoulder safety belts fit
better. They lift the child up so that the lap belt rests low across the hips
and the knees bend comfortably at the edge of the cushion, while
minimizing slouching. Booster seats may also make the shoulder belt fit
better and more comfortably. Try to keep the belt near the middle of the
shoulder and across the center of the chest. Moving the child closer (a
few centimeters or inches) to the center of the vehicle, but remaining in
the same seating position, may help provide a good shoulder belt fit.
When children should use booster seats
Children need to use booster seats from the time they outgrow the
toddler seat until they are big enough for the vehicle seat and
lap/shoulder belt to fit properly. Generally this is when they reach a
height of at least 4 feet 9 inches (1.45 meters) tall (around age eight to
age twelve and between 40 lb (18 kg) and 80 lb (36 kg) or upward to
100 lb (45 kg) if recommended by your child restraint manufacturer).
Many state and provincial laws require that children use approved
booster seats until they reach age eight, a height of 4 feet 9 inches
(1.45 meters) tall, or 80 lb (36 kg).
Booster seats should be used until you can answer YES to ALL of these
questions when seated without a booster seat:
• Can the child sit all the way back
against the vehicle seat back with
knees bent comfortably at the
edge of the seat cushion?
• Can the child sit without
slouching?
• Does the lap belt rest low across the hips?
186
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Seating and Safety Restraints
• Is the shoulder belt centered on the shoulder and chest?
• Can the child stay seated like this for the whole trip?
Types of booster seats
There are generally two types of belt-positioning booster seats: backless
and high back. Always use booster seats in conjunction with the vehicle
lap/shoulder belt.
• Backless booster seats
If your backless booster seat has a
removable shield, remove the
shield. If a vehicle seating position
has a low seat back or no head
restraint, a backless booster seat
may place your child’s head (as
measured at the tops of the ears)
above the top of the seat. In this
case, move the backless booster
to another seating position with a
higher seat back or head restraint and lap/shoulder belts, or consider
using a high back booster seat.
• High back booster seats
If, with a backless booster seat,
you cannot find a seating position
that adequately supports your
child’s head, a high back booster
seat would be a better choice.
187
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Seating and Safety Restraints
Children and booster seats vary in size and shape. Choose a booster that
keeps the lap belt low and snug across the hips, never up across the
stomach, and lets you adjust the shoulder belt to cross the chest and
rest snugly near the center of the shoulder. The drawings below compare
the ideal fit (center) to a shoulder belt uncomfortably close to the neck
and a shoulder belt that could slip off the shoulder. The drawings below
also show how the lap belt should be low and snug across the child’s
hips.
If the booster seat slides on the vehicle seat, placing a rubberized mesh
sold as shelf or carpet liner under the booster seat may improve this
condition. Do not introduce any item thicker than this under the booster
seat. Check with the booster seat manufacturer’s instructions.
The importance of shoulder belts
Using a booster without a shoulder belt increases the risk of a child’s
head hitting a hard surface in a collision. For this reason, you should
never use a booster seat with a lap belt only. It is generally best to use a
booster seat with lap/shoulder belts in the back seat.
Move a child to a different seating location if the shoulder belt does not
stay positioned on the shoulder during use.
188
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Seating and Safety Restraints
Follow all instructions provided by the manufacturer of the booster seat.
WARNING: Never place, or allow a child to place, the shoulder
belt under a child’s arm or behind the back because it reduces
the protection for the upper part of the body and may increase the risk
of injury or death in a collision.
Child restraint and safety belt maintenance
Inspect the vehicle safety belts and child safety seat systems periodically
to make sure they work properly and are not damaged. Inspect the
vehicle and child seat safety belts to make sure there are no nicks, tears
or cuts. Replace if necessary. All vehicle safety belt assemblies, including
retractors, buckles, front safety belt buckle assemblies, buckle support
assemblies (slide bar-if equipped), shoulder belt height adjusters (if
equipped), shoulder belt guide on seatback (if equipped), child safety
seat LATCH and tether anchors, and attaching hardware, should be
inspected after a collision. Refer to the child restraint manufacturer’s
instructions for additional inspection and maintenance information
specific to the child restraint. Ford Motor Company recommends that all
safety belt assemblies in use in vehicles involved in a collision be
replaced. However, if the collision was minor and an authorized dealer
finds that the belts do not show damage and continue to operate
properly, they do not need to be replaced. Safety belt assemblies not in
use during a collision should also be inspected and replaced if either
damage or improper operation is noted.
For proper care of soiled safety belts, refer to Interior in the Cleaning
chapter.
WARNING: Failure to inspect and if necessary replace the
safety belt assembly or child restraint system under the above
conditions could result in severe personal injuries in the event of a
collision.
189
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Tires, Wheels and Loading
INFORMATION ABOUT UNIFORM TIRE QUALITY GRADING
Tire Quality Grades apply to new
pneumatic passenger car tires. The
Quality grades can be found where
applicable on the tire sidewall
between tread shoulder and
maximum section width. For
example:
• Treadwear 200 Traction AA Temperature A
These Tire Quality Grades are determined by standards that the United
States Department of Transportation has set.
Tire Quality Grades apply to new pneumatic passenger car tires. They do
not apply to deep tread, winter-type snow tires, space-saver or
temporary use spare tires, light truck or “LT” type tires, tires with
nominal rim diameters of 10 to 12 inches or limited production tires as
defined in Title 49 Code of Federal Regulations Part 575.104(c)(2).
U.S. Department of Transportation-Tire quality grades: The U.S.
Department of Transportation requires Ford Motor Company to give you
the following information about tire grades exactly as the government
has written it.
Treadwear
The treadwear grade is a comparative rating based on the wear rate of
the tire when tested under controlled conditions on a specified
government test course. For example, a tire graded 150 would wear one
and one-half (11⁄2) times as well on the government course as a tire
graded 100. The relative performance of tires depends upon the actual
conditions of their use, however, and may depart significantly from the
norm due to variations in driving habits, service practices, and
differences in road characteristics and climate.
Traction AA A B C
The traction grades, from highest to lowest are AA, A, B, and C. The
grades represent the tire’s ability to stop on wet pavement as measured
under controlled conditions on specified government test surfaces of
asphalt and concrete. A tire marked C may have poor traction
performance.
190
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Tires, Wheels and Loading
WARNING: The traction grade assigned to this tire is based on
straight-ahead braking traction tests, and does not include
acceleration, cornering, hydroplaning or peak traction characteristics.
Temperature A B C
The temperature grades are A (the highest), B and C, representing the
tire’s resistance to the generation of heat and its ability to dissipate heat
when tested under controlled conditions on a specified indoor laboratory
test wheel. Sustained high temperature can cause the material of the tire
to degenerate and reduce tire life, and excessive temperature can lead to
sudden tire failure. The grade C corresponds to a level of performance
which all passenger car tires must meet under the Federal Motor Vehicle
Safety Standard No. 139. Grades B and A represent higher levels of
performance on the laboratory test wheel than the minimum required by
law.
WARNING: The temperature grade for this tire is established
for a tire that is properly inflated and not overloaded. Excessive
speed, underinflation, or excessive loading, either separately or in
combination, can cause heat buildup and possible tire failure.
TIRES
Tires are designed to give many thousands of miles of service, but they
must be maintained in order to get the maximum benefit from them.
Glossary of tire terminology
• Tire label: A label showing the OE (Original Equipment) tire sizes,
recommended inflation pressure and the maximum weight the vehicle
can carry.
• Tire Identification Number (TIN): A number on the sidewall of
each tire providing information about the tire brand and
manufacturing plant, tire size and date of manufacture. Also referred
to as DOT code.
• Inflation pressure: A measure of the amount of air in a tire.
• Standard load: A class of P-metric or Metric tires designed to carry a
maximum load at 35 psi [37 psi (2.5 bar) for Metric tires]. Increasing
the inflation pressure beyond this pressure will not increase the tire’s
load carrying capability.
191
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Tires, Wheels and Loading
• Extra load: A class of P-metric or Metric tires designed to carry a
heavier maximum load at 41 psi [43 psi (2.9 bar) for Metric tires].
Increasing the inflation pressure beyond this pressure will not increase
the tire’s load carrying capability.
• kPa: Kilopascal, a metric unit of air pressure.
• PSI: Pounds per square inch, a standard unit of air pressure.
• Cold inflation pressure: The tire pressure when the vehicle has
been stationary and out of direct sunlight for an hour or more and
prior to the vehicle being driven for 1 mile (1.6 km).
• Recommended inflation pressure: The cold inflation pressure found
on the Safety Compliance Certification Label or Tire Label located on
the B-Pillar or the edge of the driver’s door.
• B-pillar: The structural member at the side of the vehicle behind the
front door.
• Bead area of the tire: Area of the tire next to the rim.
• Sidewall of the tire: Area between the bead area and the tread.
• Tread area of the tire: Area of the perimeter of the tire that
contacts the road when mounted on the vehicle.
• Rim: The metal support (wheel) for a tire or a tire and tube assembly
upon which the tire beads are seated.
INFLATING YOUR TIRES
Safe operation of your vehicle requires that your tires are properly
inflated. Remember that a tire can lose up to half of its air pressure
without appearing flat.
Every day before you drive, check your tires. If one looks lower than the
others, use a tire gauge to check pressure of all tires and adjust if
required.
At least once a month and before long trips, inspect each tire and check
the tire pressure with a tire gauge (including spare, if equipped). Inflate
all tires to the inflation pressure recommended by Ford Motor Company.
You are strongly urged to buy a reliable tire pressure gauge, as automatic
service station gauges may be inaccurate. Ford recommends the use of a
digital or dial-type tire pressure gauge rather than a stick-type tire
pressure gauge.
Use the recommended cold inflation pressure for optimum tire
performance and wear. Under-inflation or over-inflation may cause
uneven treadwear patterns.
192
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Tires, Wheels and Loading
WARNING: Under-inflation is the most common cause of tire
failures and may result in severe tire cracking, tread separation
or “blowout”, with unexpected loss of vehicle control and increased
risk of injury. Under-inflation increases sidewall flexing and rolling
resistance, resulting in heat buildup and internal damage to the tire. It
also may result in unnecessary tire stress, irregular wear, loss of
vehicle control and accidents. A tire can lose up to half of its air
pressure and not appear to be flat!
Always inflate your tires to the Ford recommended inflation pressure
even if it is less than the maximum inflation pressure information found
on the tire. The Ford recommended tire inflation pressure is found on
the Safety Compliance Certification Label or Tire Label which is located
on the B-Pillar or the edge of the driver’s door. Failure to follow the tire
pressure recommendations can cause uneven treadwear patterns and
adversely affect the way your vehicle handles.
Maximum Permissible Inflation Pressure is the tire manufacturer’s
maximum permissible pressure and/or the pressure at which the
maximum load can be carried by the tire. This pressure is normally
higher than the manufacturer’s recommended cold inflation pressure
which can be found on the Safety Compliance Certification Label or Tire
Label which is located on the B-Pillar or the edge of the driver’s door.
The cold inflation pressure should never be set lower than the
recommended pressure on the Safety Compliance Certification Label or
Tire Label.
When weather temperature changes occur, tire inflation pressures also
change. A 10°F (6°C) temperature drop can cause a corresponding drop
of 1 psi (7 kPa) in inflation pressure. Check your tire pressures
frequently and adjust them to the proper pressure which can be found
on the Safety Compliance Certification Label or Tire Label.
To check the pressure in your tire(s):
1. Make sure the tires are cool, meaning they are not hot from driving
even a mile.
If you are checking tire pressure when the tire is hot, (i.e. driven more
than 1 mile [1.6 km]), never “bleed” or reduce air pressure. The tires are
hot from driving and it is normal for pressures to increase above
recommended cold pressures. A hot tire at or below recommended cold
inflation pressure could be significantly under-inflated.
193
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Tires, Wheels and Loading
Note: If you have to drive a distance to get air for your tire(s), check
and record the tire pressure first and add the appropriate air pressure
when you get to the pump. It is normal for tires to heat up and the air
pressure inside to go up as you drive.
2. Remove the cap from the valve on one tire, then firmly press the tire
gauge onto the valve and measure the pressure.
3. Add enough air to reach the recommended air pressure.
Note: If you overfill the tire, release air by pressing on the metal stem in
the center of the valve. Then recheck the pressure with your tire gauge.
4. Replace the valve cap.
5. Repeat this procedure for each tire, including the spare.
Note: Some spare tires operate at a higher inflation pressure than the
other tires. For T-type/mini-spare tires (see the Dissimilar spare
tire/wheel information section for description): Store and maintain at
60 psi (4.15 bar). For full-size and dissimilar spare tires (see the
Dissimilar spare tire/wheel information section for description): Store
and maintain at the higher of the front and rear inflation pressure as
shown on the Tire Label.
6. Visually inspect the tires to make sure there are no nails or other
objects embedded that could poke a hole in the tire and cause an air
leak.
7. Check the sidewalls to make sure there are no gouges, cuts or bulges.
TIRE CARE
Inspecting your tires and wheel valve stems
Periodically inspect the tire treads for uneven or excessive wear and
remove objects such as stones, nails or glass that may be wedged in the
tread grooves. Check the tire and valve stems for holes, cracks, or cuts
that may permit air leakage and repair or replace the tire and replace
the valve stem. Inspect the tire sidewalls for cracking, cuts, bruises and
other signs of damage or excessive wear. If internal damage to the tire is
suspected, have the tire demounted and inspected in case it needs to be
repaired or replaced. For your safety, tires that are damaged or show
signs of excessive wear should not be used because they are more likely
to blow out or fail.
194
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Tires, Wheels and Loading
Improper or inadequate vehicle maintenance can cause tires to wear
abnormally. Inspect all your tires, including the spare, frequently, and
replace them if one or more of the following conditions exist:
Tire wear
When the tread is worn down to
1/16th of an inch (2 mm), tires must
be replaced to help prevent your
vehicle from skidding and
hydroplaning. Built-in treadwear
indicators, or “wear bars”, which
look like narrow strips of smooth
rubber across the tread will appear
on the tire when the tread is worn
down to 1/16th of an inch (2 mm).
When the tire tread wears down to
the same height as these “wear bars”, the tire is worn out and must be
replaced.
Damage
Periodically inspect the tire treads and sidewalls for damage (such as
bulges in the tread or sidewalls, cracks in the tread groove and
separation in the tread or sidewall). If damage is observed or suspected
have the tire inspected by a tire professional. Tires can be damaged
during off-road use, so inspection after off-road use is also
recommended.
WARNING: Age
Tires degrade over time depending on many factors such as
weather, storage conditions, and conditions of use (load, speed,
inflation pressure, etc.) the tires experience throughout their lives.
In general, tires should be replaced after six years regardless of tread
wear. However, heat caused by hot climates or frequent high loading
conditions can accelerate the aging process and may require tires to be
replaced more frequently.
You should replace your spare tire when you replace the road tires or
after six years due to aging even if it has not been used.
195
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Tires, Wheels and Loading
U.S. DOT Tire Identification Number (TIN)
Both U.S. and Canada Federal regulations require tire manufacturers to
place standardized information on the sidewall of all tires. This
information identifies and describes the fundamental characteristics of
the tire and also provides a U.S. DOT Tire Identification Number for
safety standard certification and in case of a recall.
This begins with the letters “DOT” and indicates that the tire meets all
federal standards. The next two numbers or letters are the plant code
designating where it was manufactured, the next two are the tire size
code and the last four numbers represent the week and year the tire was
built. For example, the numbers 317 mean the 31st week of 1997. After
2000 the numbers go to four digits. For example, 2501 means the 25th
week of 2001. The numbers in between are identification codes used for
traceability. This information is used to contact customers if a tire defect
requires a recall.
Tire replacement requirements
Your vehicle is equipped with tires designed to provide a safe ride and
handling capability.
WARNING: Only use replacement tires and wheels that are the
same size, load index, speed rating and type (such as P-metric
versus LT-metric or all-season versus all-terrain) as those originally
provided by Ford. The recommended tire and wheel size may be found
on either the Safety Compliance Certification Label or the Tire Label
which is located on the B-Pillar or edge of the driver’s door. If this
information is not found on these labels then you should contact your
authorized dealer as soon as possible. Use of any tire or wheel not
recommended by Ford can affect the safety and performance of your
vehicle, which could result in an increased risk of loss of vehicle
control, vehicle rollover, personal injury and death. Additionally the use
of non-recommended tires and wheels could cause steering,
suspension, axle or transfer case/power transfer unit failure. If you
have questions regarding tire replacement, contact your authorized
dealer as soon as possible.
196
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Tires, Wheels and Loading
WARNING: When mounting replacement tires and wheels, you
should not exceed the maximum pressure indicated on the
sidewall of the tire to set the beads without additional precautions
listed below. If the beads do not seat at the maximum pressure
indicated, re-lubricate and try again.
When inflating the tire for mounting pressures up to 20 psi (1.38 bar)
greater than the maximum pressure on the tire sidewall, the following
precautions must be taken to protect the person mounting the tire:
1. Make sure that you have the correct tire and wheel size.
2. Lubricate the tire bead and wheel bead seat area again.
3. Stand at a minimum of 12 ft (3.66 m) away from the tire wheel
assembly.
4. Use both eye and ear protection.
For a mounting pressure more than 20 psi (1.38 bar) greater than the
maximum pressure, a Ford dealer or other tire service professional
should do the mounting.
Always inflate steel carcass tires with a remote air fill with the person
inflating standing at a minimum of 12 ft (3.66 m) away from the tire
wheel assembly.
Important: Remember to replace the wheel valve stems when the road
tires are replaced on your vehicle.
It is recommended that the two front tires or two rear tires generally be
replaced as a pair.
The tire pressure sensors mounted in the wheels (originally installed on
your vehicle) are not designed to be used in aftermarket wheels.
The use of wheels or tires not recommended by Ford Motor Company
may affect the operation of your tire pressure monitoring system.
If the TPMS indicator is flashing, your TPMS is malfunctioning. Your
replacement tire might be incompatible with your TPMS, or some
component of the TPMS may be damaged.
Safety practices
Driving habits have a great deal to do with your tire mileage and safety.
• Observe posted speed limits
• Avoid fast starts, stops and turns
• Avoid potholes and objects on the road
197
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Tires, Wheels and Loading
• Do not run over curbs or hit the tire against a curb when parking
WARNING: If your vehicle is stuck in snow, mud, sand, etc., do
not rapidly spin the tires; spinning the tires can tear the tire and
cause an explosion. A tire can explode in as little as three to five
seconds.
WARNING: Do not spin the wheels at over 35 mph (56 km/h).
The tires may fail and injure a passenger or bystander.
Highway hazards
No matter how carefully you drive there’s always the possibility that you
may eventually have a flat tire on the highway. Drive slowly to the
closest safe area out of traffic. This may further damage the flat tire, but
your safety is more important.
If you feel a sudden vibration or ride disturbance while driving, or you
suspect your tire or vehicle has been damaged, immediately reduce your
speed. Drive with caution until you can safely pull off the road. Stop and
inspect the tires for damage. If a tire is under-inflated or damaged,
deflate it, remove wheel and replace it with your spare tire and wheel. If
you cannot detect a cause, have the vehicle towed to the nearest repair
facility or tire dealer to have the vehicle inspected.
Tire and wheel alignment
A bad jolt from hitting a curb or pothole can cause the front end of your
vehicle to become misaligned or cause damage to your tires. If your
vehicle seems to pull to one side when you’re driving, the wheels may be
out of alignment. Have an authorized dealer check the wheel alignment
periodically.
Wheel misalignment in the front or the rear can cause uneven and rapid
treadwear of your tires and should be corrected by an authorized dealer.
Front-wheel drive (FWD) vehicles and those with an independent rear
suspension (if equipped) may require alignment of all four wheels.
The tires should also be balanced periodically. An unbalanced tire and
wheel assembly may result in irregular tire wear.
Tire rotation
Rotating your tires at the recommended interval (as indicated in the
Scheduled Maintenance Guide chapter) will help your tires wear more
evenly, providing better tire performance and longer tire life.
198
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Tires, Wheels and Loading
• Front-wheel drive (FWD) vehicles
(front tires at top of diagram)
Sometimes irregular tire wear can be corrected by rotating the tires.
Note: If your tires show uneven wear ask an authorized dealer to check
for and correct any wheel misalignment, tire imbalance or mechanical
problem involved before tire rotation.
Note: Your vehicle may be equipped with a dissimilar spare tire/wheel. A
dissimilar spare tire/wheel is defined as a spare tire and/or wheel that is
different in brand, size or appearance from the road tires and wheels. If
you have a dissimilar spare tire/wheel it is intended for temporary use
only and should not be used in a tire rotation.
Note: After having your tires rotated, inflation pressure must be checked
and adjusted to the vehicle requirements.
INFORMATION CONTAINED ON THE TIRE SIDEWALL
Both U.S. and Canada Federal regulations require tire manufacturers to
place standardized information on the sidewall of all tires. This
information identifies and describes the fundamental characteristics of
the tire and also provides a U.S. DOT Tire Identification Number for
safety standard certification and in case of a recall.
199
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Tires, Wheels and Loading
Information on “P” type tires
P215/65R15 95H is an example of a
tire size, load index and speed
rating. The definitions of these
items are listed below. (Note that
the tire size, load index and speed
rating for your vehicle may be
different from this example.)
1. P: Indicates a tire, designated by
the Tire and Rim Association
(T&RA), that may be used for
service on cars, SUVs, minivans and
light trucks.
Note: If your tire size does not
begin with a letter this may mean it
is designated by either ETRTO
(European Tire and Rim Technical Organization) or JATMA (Japan Tire
Manufacturing Association).
2. 215: Indicates the nominal width of the tire in millimeters from
sidewall edge to sidewall edge. In general, the larger the number, the
wider the tire.
3. 65: Indicates the aspect ratio which gives the tire’s ratio of height to
width.
4. R: Indicates a “radial” type tire.
5. 15: Indicates the wheel or rim diameter in inches. If you change your
wheel size, you will have to purchase new tires to match the new wheel
diameter.
6. 95: Indicates the tire’s load index. It is an index that relates to how
much weight a tire can carry. You may find this information in your
Owner’s Guide. If not, contact a local tire dealer.
Note: You may not find this information on all tires because it is not
required by federal law.
7. H: Indicates the tire’s speed rating. The speed rating denotes the
speed at which a tire is designed to be driven for extended periods of
time under a standard condition of load and inflation pressure. The tires
on your vehicle may operate at different conditions for load and inflation
pressure. These speed ratings may need to be adjusted for the difference
in conditions. The ratings range from 81 mph (130 km/h) to 186 mph
(299 km/h). These ratings are listed in the following chart.
200
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Tires, Wheels and Loading
Note: You may not find this information on all tires because it is not
required by federal law.
Letter rating
Speed rating - mph (km/h)
81 mph (130 km/h)
87 mph (140 km/h)
99 mph (159 km/h)
106 mph (171 km/h)
112 mph (180 km/h)
118 mph (190 km/h)
124 mph (200 km/h)
130 mph (210 km/h)
149 mph (240 km/h)
168 mph (270 km/h)
186 mph (299 km/h)
M
N
Q
R
S
T
U
H
V
W
Y
Note: For tires with a maximum speed capability over 149 mph
(240 km/h), tire manufacturers sometimes use the letters ZR. For
those with a maximum speed capability over 186 mph (299 km/h), tire
manufacturers always use the letters ZR.
8. U.S. DOT Tire Identification Number (TIN): This begins with the
letters “DOT” and indicates that the tire meets all federal standards. The
next two numbers or letters are the plant code designating where it was
manufactured, the next two are the tire size code and the last four
numbers represent the week and year the tire was built. For example,
the numbers 317 mean the 31st week of 1997. After 2000 the numbers
go to four digits. For example, 2501 means the 25th week of 2001. The
numbers in between are identification codes used for traceability. This
information is used to contact customers if a tire defect requires a recall.
9. M+S or M/S: Mud and Snow, or
AT: All Terrain, or
AS: All Season.
10. Tire Ply Composition and Material Used: Indicates the number of
plies or the number of layers of rubber-coated fabric in the tire tread and
sidewall. Tire manufacturers also must indicate the ply materials in the
tire and the sidewall, which include steel, nylon, polyester, and others.
11. Maximum Load: Indicates the maximum load in kilograms and
pounds that can be carried by the tire. Refer to the Safety Compliance
Certification Label, which is located on the B-Pillar or the edge of the
driver’s door, for the correct tire pressure for your vehicle.
201
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Tires, Wheels and Loading
12. Treadwear, Traction and Temperature Grades
• Treadwear: The treadwear grade is a comparative rating based on the
wear rate of the tire when tested under controlled conditions on a
specified government test course. For example, a tire graded 150
would wear one and one-half (11⁄2) times as well on the government
course as a tire graded 100.
• Traction: The traction grades, from highest to lowest are AA, A, B,
and C. The grades represent the tire’s ability to stop on wet pavement
as measured under controlled conditions on specified government test
surfaces of asphalt and concrete. A tire marked C may have poor
traction performance.
• Temperature: The temperature grades are A (the highest), B and C,
representing the tire’s resistance to the generation of heat and its
ability to dissipate heat when tested under controlled conditions on a
specified indoor laboratory test wheel.
13. Maximum Permissible Inflation Pressure: Indicates the tire
manufacturers’ maximum permissible pressure and/or the pressure at
which the maximum load can be carried by the tire. This pressure is
normally higher than the manufacturer’s recommended cold inflation
pressure which can be found on the Safety Compliance Certification
Label or Tire Label which is located on the B-Pillar or the edge of the
driver’s door. The cold inflation pressure should never be set lower than
the recommended pressure on the vehicle label.
The tire suppliers may have additional markings, notes or warnings such
as standard load, radial tubeless, etc.
202
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Tires, Wheels and Loading
Additional information contained on the tire sidewall for “LT” type
tires
“LT” type tires have some additional
information beyond those of “P”
type tires; these differences are
described below.
Note: Tire Quality Grades do not
apply to this type of tire.
1. LT: Indicates a tire, designated by
the Tire and Rim Association
(T&RA), that is intended for service
on light trucks.
2. Load Range/Load Inflation
Limits: Indicates the tire’s
load-carrying capabilities and its
inflation limits.
3. Maximum Load Dual lb (kg) at psi (kPa) cold: Indicates the
maximum load and tire pressure when the tire is used as a dual; defined
as four tires on the rear axle (a total of six or more tires on the vehicle).
4. Maximum Load Single lb (kg) at psi (kPa) cold: Indicates the
maximum load and tire pressure when the tire is used as a single;
defined as two tires (total) on the rear axle.
203
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Tires, Wheels and Loading
Information on “T” type tires
“T” type tires have some additional
information beyond those of “P”
type tires; these differences are
described below:
T145/80D16 is an example of a tire
size.
Note: The temporary tire size for
your vehicle may be different from
this example. Tire Quality Grades do
not apply to this type of tire.
1. T: Indicates a type of tire,
designated by the Tire and Rim
Association (T&RA), that is
intended for temporary service on
cars, SUVs, minivans and light
trucks.
2. 145: Indicates the nominal width
of the tire in millimeters from sidewall edge to sidewall edge. In general,
the larger the number, the wider the tire.
3. 80: Indicates the aspect ratio which gives the tire’s ratio of height to
width. Numbers of 70 or lower indicate a short sidewall.
4. D: Indicates a “diagonal” type tire.
R: Indicates a “radial” type tire.
5. 16: Indicates the wheel or rim diameter in inches. If you change your
wheel size, you will have to purchase new tires to match the new wheel
diameter.
Location of the tire label
You will find a Tire Label containing tire inflation pressure by tire size
and other important information located on the B-Pillar or the edge of
the driver’s door. Refer to the payload description and graphic in the
Vehicle loading section.
204
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Tires, Wheels and Loading
TIRE PRESSURE MONITORING SYSTEM (TPMS)
Each tire, including the spare (if
provided), should be checked monthly
when cold and inflated to the inflation
pressure recommended by the vehicle
manufacturer on the vehicle placard
or tire inflation pressure label. (If your vehicle has tires of a different size
than the size indicated on the vehicle placard or tire inflation pressure label,
you should determine the proper tire inflation pressure for those tires.)
As an added safety feature, your vehicle has been equipped with a tire
pressure monitoring system (TPMS) that illuminates a low tire pressure
telltale when one or more of your tires is significantly under-inflated.
Accordingly, when the low tire pressure telltale illuminates, you should
stop and check your tires as soon as possible, and inflate them to the
proper pressure. Driving on a significantly under-inflated tire causes the
tire to overheat and can lead to tire failure. Under-inflation also reduces
fuel efficiency and tire tread life, and may affect the vehicle’s handling
and stopping ability.
Please note that the TPMS is not a substitute for proper tire
maintenance, and it is the driver’s responsibility to maintain correct tire
pressure, even if under-inflation has not reached the level to trigger
illumination of the TPMS low tire pressure telltale.
Your vehicle has also been equipped with a TPMS malfunction indicator to
indicate when the system is not operating properly. The TPMS malfunction
indicator is combined with the low tire pressure telltale. When the system
detects a malfunction, the telltale will flash for approximately one minute
and then remain continuously illuminated. This sequence will continue upon
subsequent vehicle start-ups as long as the malfunction exists.
When the malfunction indicator is illuminated, the system may not be
able to detect or signal low tire pressure as intended. TPMS malfunctions
may occur for a variety of reasons, including the installation of
replacement or alternate tires or wheels on the vehicle that prevent the
TPMS from functioning properly. Always check the TPMS malfunction
telltale after replacing one or more tires or wheels on your vehicle to
ensure that the replacement or alternate tires and wheels allow the
TPMS to continue to function properly.
The tire pressure monitoring system complies with part 15 of the FCC
rules and with RSS-210 of Industry Canada. Operation is subject to the
following two conditions: (1) This device may not cause harmful
interference, and (2) This device must accept any interference received,
including interference that may cause undesired operation.
205
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Tires, Wheels and Loading
WARNING: The tire pressure monitoring system is NOT a
substitute for manually checking tire pressure. The tire pressure
should be checked periodically (at least monthly) using a tire gauge,
see Inflating your tires in this chapter. Failure to properly maintain
your tire pressure could increase the risk of tire failure, loss of control,
vehicle rollover and personal injury.
Changing tires with TPMS
Each road tire is equipped with
a tire pressure sensor located
inside the tire/wheel cavity. The
pressure sensor is attached to
the valve stem. The pressure
sensor is covered by the tire and
is not visible unless the tire is
removed. Care must be taken
when changing the tire to avoid
damaging the sensor. It is
recommended that you always have
your tires serviced by an authorized dealer.
The tire pressure should be checked periodically (at least monthly) using
an accurate tire gauge, refer to Inflating your tires in this chapter.
Understanding your tire pressure monitoring system (TPMS)
The tire pressure monitoring system measures pressure in your four road
tires and sends the tire pressure readings to your vehicle. The low tire
pressure warning lamp will turn on if the tire pressure is significantly
low. Once the light is illuminated, your tires are under inflated and need
to be inflated to the manufacturer’s recommended tire pressure. Even if
the light turns on and a short time later turns off, your tire pressure still
needs to be checked. Visit www.checkmytires.org for additional
information.
When your temporary spare tire is installed
When one of your road tires needs to be replaced with the temporary
spare, the TPMS system will continue to identify an issue to remind you
that the damaged road wheel/tire needs to be repaired and put back on
your vehicle.
To restore the full functionality of the tire pressure monitoring system,
have the damaged road wheel/tire repaired and remounted on your
vehicle. For additional information, refer to Changing tires with TPMS
in this section.
206
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Tires, Wheels and Loading
When you believe your system is not operating properly
The main function of the tire pressure monitoring system is to warn you
when your tires need air. It can also warn you in the event the system is
no longer capable of functioning as intended. Please refer to the
following chart for information concerning your tire pressure monitoring
system:
Low tire
pressure
Possible
cause
Customer action required
warning light
Solid warning light Tire(s)
1. Check your tire pressure to
under-inflated ensure tires are properly inflated;
refer to Inflating your tires in
this chapter.
2. After inflating your tires to the
manufacturer’s recommended
inflation pressure as shown on the
Tire Label (located on the edge of
driver’s door or the B-Pillar), the
vehicle must be driven for at least
two minutes over 20 mph
(32 km/h) before the light will
turn off.
Spare tire in
use
Your temporary spare tire is in
use. Repair the damaged road
wheel/tire and reinstall it on the
vehicle to restore system
functionality. For a description on
how the system functions, refer to
When your temporary spare tire
is installed in this section.
TPMS
malfunction
If your tires are properly inflated
and your spare tire is not in use
and the light remains on, contact
your authorized dealer as soon as
possible.
207
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Tires, Wheels and Loading
Low tire
pressure
Possible
cause
Customer action required
warning light
Flashing warning Spare tire in
Your temporary spare tire is in
use. Repair the damaged road
wheel and re-mount it on the
vehicle to restore system
light
use
functionality. For a description of
how the system functions under
these conditions, refer to When
your temporary spare tire is
installed in this section.
TPMS
malfunction
If your tires are properly inflated
and your spare tire is not in use
and the TPMS warning light still
flashes, contact your authorized
dealer as soon as possible.
When inflating your tires
When putting air into your tires (such as at a gas station or in your
garage), the tire pressure monitoring system may not respond
immediately to the air added to your tires.
It may take up to two minutes of driving over 20 mph (32 km/h) for the
light to turn off after you have filled your tires to the recommended
inflation pressure.
How temperature affects your tire pressure
The tire pressure monitoring system (TPMS) monitors tire pressure in
each pneumatic tire. While driving in a normal manner, a typical
passenger tire inflation pressure may increase approximately 2 to 4 psi
(14 to 28 kPa) from a cold start situation. If the vehicle is stationary
over night with the outside temperature significantly lower than the
daytime temperature, the tire pressure may decrease approximately 3 psi
(21 kPa) for a drop of 30°F (17°C) in ambient temperature. This lower
pressure value may be detected by the TPMS as being significantly lower
than the recommended inflation pressure and activate the TPMS warning
for low tire pressure. If the low tire pressure warning light is on, visually
check each tire to verify that no tire is flat. (If one or more tires are flat,
repair as necessary.) Check air pressure in the road tires. If any tire is
208
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Tires, Wheels and Loading
under-inflated, carefully drive the vehicle to the nearest location where
air can be added to the tires. Inflate all the tires to the recommended
inflation pressure.
SNOW TIRES AND CHAINS
The original equipment tires on your vehicle have an all-weather tread
design to provide traction, handling, and braking performance in
year-round driving. You may install ЉsnowЉ tires for improved traction
when driving in areas with sustained periods of snow or icy driving
conditions.
WARNING: If you choose to install snow tires on your vehicle,
they must be the same size, construction, and load range as the
original tires listed on the tire placard, and they must be installed on
all four wheels. Mixing tires of different size or construction on your
vehicle can adversely affect your vehicle’s handling and braking, and
may lead to loss of vehicle control.
WARNING: Do not use snow chains or cables on this vehicle as
they may cause damage to your vehicle which may lead to loss
of vehicle control.
VEHICLE LOADING
This section will guide you in the proper loading of your vehicle to keep
your loaded vehicle weight within its design rating capability. Properly
loading your vehicle will provide maximum return of vehicle design
performance. Before loading your vehicle, familiarize yourself with the
following terms for determining your vehicle’s weight ratings from the
vehicle’s Tire Label or Safety Compliance Certification Label:
Base Curb Weight – is the weight of the vehicle including a full tank of
fuel and all standard equipment. It does not include passengers, cargo, or
optional equipment.
Vehicle Curb Weight – is the weight of your new vehicle when you
picked it up from your authorized dealer plus any aftermarket
equipment.
209
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Tires, Wheels and Loading
Payload – is the combined weight of cargo and passengers that the
vehicle is carrying. The maximum payload for your vehicle can be found
on the Tire Label on the B-Pillar or the edge of the driver’s door
(vehicles exported outside the US and Canada may not have a Tire
Label). Look for “THE COMBINED WEIGHT OF OCCUPANTS AND
CARGO SHOULD NEVER EXCEED XXX kg OR XXX lb.” for
maximum payload. The payload listed on the Tire Label is the maximum
payload for the vehicle as built by the assembly plant. If any aftermarket
or authorized-dealer installed equipment has been installed on the
vehicle, the weight of the equipment must be subtracted from the
payload listed on the Tire Label in order to determine the new payload.
WARNING: The appropriate loading capacity of your vehicle can
be limited either by volume capacity (how much space is
available) or by payload capacity (how much weight the vehicle should
carry). Once you have reached the maximum payload of your vehicle,
do not add more cargo, even if there is space available. Overloading or
improperly loading your vehicle can contribute to loss of vehicle
control and vehicle rollover.
210
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Tires, Wheels and Loading
Example only:
Cargo Weight – includes all weight added to the Base Curb Weight,
including cargo and optional equipment.
GAW (Gross Axle Weight) – is the total weight placed on each axle
(front and rear) – including vehicle curb weight and all payload.
GAWR (Gross Axle Weight Rating) – is the maximum allowable
weight that can be carried by a single axle (front or rear). These
211
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Tires, Wheels and Loading
numbers are shown on the Safety Compliance Certification Label
located on the B-Pillar or the edge of the driver’s door. The total
load on each axle must never exceed its GAWR.
GVW (Gross Vehicle Weight) – is the Vehicle Curb Weight + cargo +
passengers.
GVWR (Gross Vehicle Weight Rating) – is the maximum allowable
weight of the fully loaded vehicle (including all options, equipment,
passengers and cargo). The GVWR is shown on the Safety
Compliance Certification Label located on the B-Pillar or the
edge of the driver’s door. The GVW must never exceed the GVWR.
212
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Tires, Wheels and Loading
• Example only:
WARNING: Exceeding the Safety Compliance Certification Label
vehicle weight rating limits could result in substandard vehicle
handling or performance, engine, transmission and/or structural
damage, serious damage to the vehicle, loss of control and personal
injury.
WARNING: Do not exceed the GVWR or the GAWR specified on
the Safety Compliance Certification Label.
213
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Tires, Wheels and Loading
WARNING: Do not use replacement tires with lower load
carrying capacities than the original tires because they may
lower the vehicle’s GVWR and GAWR limitations. Replacement tires
with a higher limit than the original tires do not increase the GVWR
and GAWR limitations.
WARNING: Exceeding any vehicle weight rating limitation could
result in serious damage to the vehicle and/or personal injury.
Steps for determining the correct load limit:
1. Locate the statement “The combined weight of occupants and cargo
should never exceed XXX kg or XXX lbs.” on your vehicle’s placard.
2. Determine the combined weight of the driver and passengers that will
be riding in your vehicle.
3. Subtract the combined weight of the driver and passengers from XXX
kg or XXX lbs.
4. The resulting figure equals the available amount of cargo and luggage
load capacity. For example, if the “XXX” amount equals 1,400 lbs. and
there will be five 150 lb. passengers in your vehicle, the amount of
available cargo and luggage load capacity is 650 lbs. (1400-750 (5 x 150)
= 650 lb.). In metric units (635-340 (5 x 68) = 295 kg.)
5. Determine the combined weight of luggage and cargo being loaded on
the vehicle. That weight may not safely exceed the available cargo and
luggage load capacity calculated in Step 4.
The following gives you a few examples on how to calculate the available
amount of cargo and luggage load capacity:
• Another example for your vehicle with 1400 lb. (635 kg) of cargo and
luggage capacity. You decide to go golfing. Is there enough load
capacity to carry you, 4 of your friends and all the golf bags? You and
four friends average 220 lb. (99 kg) each and the golf bags weigh
approximately 30 lb. (13.5 kg) each. The calculation would be: 1400 –
(5 x 220) - (5 x 30) = 1400 - 1100 - 150 = 150 lb. Yes, you have
enough load capacity in your vehicle to transport four friends and
your golf bags. In metric units, the calculation would be: 635 kg - (5 x
99 kg) - (5 x 13.5 kg) = 635 - 495 - 67.5 = 72.5 kg.
• A final example for your vehicle with 1400 lb. (635 kg) of cargo and
luggage capacity. You and one of your friends decide to pick up
cement from the local home improvement store to finish that patio
214
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Tires, Wheels and Loading
you have been planning for the past 2 years. Measuring the inside of
the vehicle with the rear seat folded down, you have room for
12-100 lb. (45 kg) bags of cement. Do you have enough load capacity
to transport the cement to your home? If you and your friend each
weigh 220 lb. (99 kg), the calculation would be: 1400 - (2 x 220) - (12
x 100) = 1400 - 440 - 1200 = - 240 lb. No, you do not have enough
cargo capacity to carry that much weight. In metric units, the
calculation would be: 635 kg - (2 x 99 kg) - (12 x 45 kg) = 635 - 198 -
540 = -103 kg. You will need to reduce the load weight by at least
240 lb. (104 kg). If you remove 3-100 lb. (45 kg) cement bags, then
the load calculation would be:
1400 - (2 x 220) - (9 x 100) = 1400 - 440 - 900 = 60 lb. Now you have
the load capacity to transport the cement and your friend home. In
metric units, the calculation would be: 635 kg - (2 x 99 kg) - (9 x
45 kg) = 635 - 198 - 405 = 32 kg.
The above calculations also assume that the loads are positioned in your
vehicle in a manner that does not overload the Front or the Rear Gross
Axle Weight Rating specified for your vehicle on the Safety Compliance
Certification Label found on the edge of the driver’s door.
TRAILER TOWING
WARNING: Never tow a trailer with this vehicle. Your vehicle is
not equipped to tow. No towing packages are available through
an authorized dealer.
RECREATIONAL TOWING
An example of “recreational towing” is towing your vehicle behind a
motor home.
Note: Put your climate control system in recirculated air mode to
prevent exhaust fumes from entering the vehicle. Refer to the Climate
Controls chapter for more information.
Note: If you tow your vehicle with all four wheels on the ground, follow
these instructions:
• Tow only in the forward direction.
• Release the parking brake.
• Place the transmission shift lever in N (Neutral).
• Place the ignition in the accessory position (refer to Starting in the
Driving chapter).
215
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Tires, Wheels and Loading
• Your vehicle may be towed up to a speed of 75 mph (120 km/h), but
you should always obey local speed limits.
You also have the option of trailering the vehicle with its front wheels on
a dolly, or trailering with all four wheels off the ground.
For other towing requirements, refer to Wrecker towing in the Roadside
Emergencies chapter.
216
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Driving
STARTING
Positions of the ignition
1. Off— locks the gearshift lever
and allows key removal.
2. Accessory— allows the electrical
accessories such as the radio to
operate while the vehicle is not
running.
3. On— all electrical circuits
operational and warning lights will
illuminate. This is the position the key is in when you’re driving.
4. Start— starts the vehicle and electrical power systems.
Preparing to start your vehicle
Engine starting is controlled by the electronically-controlled
Continuously Variable Transaxle (eCVT). For more information on
starting the vehicle, refer to Starting the vehicle in this chapter.
WARNING: Extended idling at high engine speeds can produce
very high temperatures in the engine and exhaust system,
creating the risk of fire or other damage.
WARNING: Do not park, idle, or drive your vehicle in dry grass
or other dry ground cover. The emission system heats up the
engine compartment and exhaust system, which can start a fire.
WARNING: Do not start your vehicle in a closed garage or in
other enclosed areas. Exhaust fumes can be toxic. Always open
the garage door before you start the engine. See Guarding against
exhaust fumes in this chapter for more instructions.
WARNING: If you smell exhaust fumes inside your vehicle, have
your dealer inspect your vehicle immediately. Do not drive if you
smell exhaust fumes.
217
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Driving
Important safety precautions
A computer system controls the engine’s idle revolutions per minute
(RPM). When the engine starts, the idle RPM runs higher than normal in
order to warm the engine. If the engine idle speed does not slow down
automatically, have the vehicle checked.
Before starting the vehicle:
1. Make sure all vehicle occupants have buckled their safety belts. For
more information on safety belts and their proper usage, refer to the
Seating and Safety Restraints chapter.
2. Make sure vehicle accessories are off.
• Make sure the parking brake is
2
1
set.
• Make sure the gearshift lever is in
P (Park).
218
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Driving
3. Turn the key to 3 (on) without
turning the key to 4 (start).
Some warning lights will briefly illuminate. See Warning lights and
chimes in the Instrument Cluster chapter for more information
regarding the warning lights.
Starting the vehicle
1. Turn the key to 3 (on) without
turning the key to 4 (start). If there
is difficulty in turning the key,
rotate the steering wheel until the
key turns freely. This condition may
occur when:
• the front wheels are turned
• a front wheel is against the curb
2. Turn the key to 4 (start), then release the key.
After releasing the key from the 4
(start) position, a vehicle symbol
(called the Ready Indicator Light)
will illuminate in the instrument
cluster to indicate the vehicle is
ready to drive. The engine may not start because this hybrid vehicle is
equipped with Silent Key Start (SKS). This fuel saving feature allows
your vehicle to be “ready to drive” without requiring the gas engine to be
running. This light will remain on while the vehicle is on, whether the
engine is running or not, to indicate the vehicle is capable of movement
(using its electric motor, engine, or both). The vehicle’s computer will
determine if an engine start is required at key-on. The engine will start if
it is necessary for cabin heating or windshield defrost. The engine will
also be started when outside temperatures are low.
Note: The vehicle may be turned off at any time by turning the key to
the off position.
3. Once the “Ready Indicator Light” is on, release the parking brake,
apply the brake, shift into gear and drive.
219
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Driving
Note: After the engine has started the first time, it may stop running to
conserve fuel after it is warmed-up and the battery is sufficiently
charged.
Note: If the vehicle does not start, put the gearshift lever into P (Park),
turn the ignition off, wait 10 seconds, then attempt to start the vehicle
again. If the vehicle still does not start, it may require refueling, jump
starting, or service. For information on jump starting the vehicle, refer to
Jump starting in the Roadside Emergencies chapter.
Guarding against exhaust fumes
Carbon monoxide is present in exhaust fumes. Take precautions to avoid
its dangerous effects.
WARNING: If you smell exhaust fumes inside your vehicle, have
your dealer inspect your vehicle immediately. Do not drive if you
smell exhaust fumes.
Important ventilating information
If the engine is idling while the vehicle is stopped for a long period of
time, open the windows at least 1 inch (2.5 cm) or adjust the heating or
air conditioning to bring in fresh air.
ENGINE BLOCK HEATER (IF EQUIPPED)
An engine block heater warms the engine coolant which aids in starting
and allows the heater/defroster system to respond quickly. If your vehicle
is equipped with this system, your equipment includes a heater element
which is installed in your engine block and a wire harness which allows
the user to connect the system to a grounded 120 volt A/C electrical
source. The block heater system is most effective when outdoor
temperatures reach below 0°F (-18°C).
WARNING: Failure to follow engine block heater instructions
could result in property damage or physical injury.
WARNING: To reduce the risk of electrical shock, do not use
your heater with ungrounded electrical systems or two-pronged
(cheater) adapters.
220
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Driving
Prior to using the engine block heater, follow these recommendations for
proper and safe operation:
• For your safety, use an outdoor extension cord that is product
certified by Underwriter’s Laboratory (UL) or Canadian Standards
Association (CSA). Use only an extension cord that can be used
outdoors, in cold temperatures, and is clearly marked “Suitable for Use
with Outdoor Appliances.” Never use an indoor extension cord
outdoors; it could result in an electric shock or fire hazard.
• Use a 16-gauge outdoor extension cord, minimum.
• Use as short an extension cord as possible.
• Do not use multiple extension cords. Instead, use one extension cord
which is long enough to reach from the engine block heater cord to
the outlet without stretching.
• Make certain that the extension cord is in excellent condition (not
patched or spliced). Store your extension cord indoors at
temperatures above 32°F (0°C). Outdoor conditions can deteriorate
extension cords over a period of time.
• To reduce the risk of electrical shock, do not use your heater with
ungrounded electrical systems or two pronged (cheater) adapters.
Also ensure that the block heater, especially the cord, is in good
condition before use.
• Make sure that when in operation, the extension cord plug/engine
block heater cord plug connection is free and clear of water in order
to prevent possible shock or fire.
• Be sure that areas where the vehicle is parked are clean and clear of
all combustibles such as petroleum products, dust, rags, paper and
similar items.
• Be sure that the engine block heater, heater cord and extension cord
are solidly connected. A poor connection can cause the cord to
become very hot and may result in an electrical shock or fire. Be sure
to check for heat anywhere in the electrical hookup once the system
has been operating for approximately a half hour.
• Finally, have the engine block heater system checked during your fall
tune-up to be sure it’s in good working order.
How to use the engine block heater
Ensure the receptacle terminals are clean and dry prior to use. To clean
them, use a dry cloth.
221
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Driving
Depending on the type of factory installed equipment, your engine block
heater will use .4 to 1.0 kilowatt-hours of energy per hour of use. Your
factory installed block heater system does not have a thermostat;
however, maximum temperature is attained after approximately three
hours of operation. Block heater operation longer than three hours will
not improve system performance and will unnecessarily use additional
electricity.
Make sure system is unplugged and properly stowed before driving the
vehicle. While not in use, make sure the protective cover seals the
prongs of the engine block heater cord plug.
BRAKES
Occasional brake noise is normal. If a metal-to-metal, continuous grinding
or continuous squeal sound is present, the brake linings may be worn-out
and should be inspected by an authorized dealer. If the vehicle has
continuous vibration or shudder in the steering wheel while braking, the
vehicle should be inspected by an authorized dealer.
Refer to Warning lights and
!
P
chimes in the Instrument Cluster
chapter for information on the brake
system warning light.
BRAKE
Four-wheel anti-lock brake system (ABS)
Your vehicle is equipped with an anti-lock braking system (ABS). This
system helps you maintain steering control during emergency stops by
keeping the brakes from locking. The ABS operates by detecting the
onset of wheel lockup during brake application and compensates for this
tendency. Noise from the ABS pump motor and brake pedal pulsation
may be observed during ABS braking; any pulsation or mechanical noise
you may feel or hear is normal. In addition, the ABS performs a
self-check after you start the engine and begin to drive away. A brief
mechanical noise may be heard during this test. This is normal.
ABS warning lamp
The ABS lamp in the instrument
cluster momentarily illuminates
ABS
when the ignition is turned on. If
the light does not illuminate during
start up, remains on or flashes, the
ABS may be disabled and may need to be serviced.
222
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Driving
Even when the ABS is disabled and
the ABS light is on, normal braking
is still effective. If your BRAKE
warning lamp illuminates with the
parking brake released, have your
brake system serviced immediately.
!
P
BRAKE
Using ABS
When hard braking is required, apply continuous force on the brake
pedal; do not pump the brake pedal since this will reduce the
effectiveness of the ABS and will increase your vehicle’s stopping
distance. The ABS will be activated immediately, allowing you to retain
full steering control during hard braking and on slippery surfaces.
However, the ABS does not decrease stopping distance and does not
decrease the time necessary to apply the brakes.
Regenerative Braking System (RBS)
Your vehicle uses a feature known as regenerative braking. This is used
to simulate the engine braking of an internal combustion engine and
assist the standard brake system while recovering some of the energy of
motion and storing it in the battery to improve fuel economy. The
standard brake system is designed to fully stop the car if regenerative
braking is not available. During regenerative braking, the motor is spun
as a generator to create electrical current. This recharges the high
voltage battery and slows the vehicle. In effect, once the accelerator
pedal is released, the motor changes from an energy user to an energy
producer.
When the accelerator pedal is released or the brake pedal is applied, the
brake controller automatically detects the amount of deceleration
requested and optimizes how much of the deceleration will be produced
by regenerative braking. The remaining portion is generated by standard
friction braking. When the battery is almost fully charged, the amount of
regenerative braking is limited to avoid overcharging, and the requested
deceleration is produced by standard friction braking alone.
Regenerative braking does not take the place of the standard friction
brakes; it only assists them. Regenerative braking has also been designed
to interact with the anti-lock brake system (ABS). Regenerative braking
is disabled when the ABS is activated or the battery is fully charged.
223
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Driving
Parking brake
To set the parking brake (1), pull
the parking brake handle up as far
as possible.
2
1
The BRAKE warning lamp will
illuminate and will remain
illuminated until the parking brake
is released.
!
P
BRAKE
To release, press and hold the button (2), pull the handle up slightly,
then push the handle down.
WARNING: Always set the parking brake fully and make sure
that the gearshift is securely latched in P (Park).
WARNING: If the parking brake is fully released, but the brake
warning lamp remains illuminated, the brakes may not be
working properly. See your authorized dealer as soon as possible.
ADVANCETRACா STABILITY ENHANCEMENT SYSTEM
Your vehicle is equipped with the AdvanceTrac system. The
AdvanceTrac system provides the following stability enhancement
features for certain driving situations:
• Traction control system (TCS), which functions to help avoid
drive-wheel spin and loss of traction.
• Electronic stability control (ESC), which functions to help avoid skids
or lateral slides
224
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Driving
WARNING: Vehicle modifications involving braking system,
aftermarket roof racks, suspension, steering system, tire
construction and/or wheel/tire size may change the handling
characteristics of the vehicle and may adversely affect the performance
of the AdvanceTrac system. In addition, installing any stereo
loudspeakers may interfere with and adversely affect the AdvanceTrac
system. Install any aftermarket stereo loudspeaker as far as possible
from the front center console, the tunnel, and the front seats in order
to minimize the risk of interfering with the AdvanceTrac sensors.
Reducing the effectiveness of the AdvanceTrac system could lead to
an increased risk of loss of vehicle control, vehicle rollover, personal
injury and death.
WARNING: Remember that even advanced technology cannot
defy the laws of physics. It’s always possible to lose control of a
vehicle due to inappropriate driver input for the conditions. Aggressive
driving on any road condition can cause you to lose control of your
vehicle increasing the risk of personal injury or property damage.
Activation of the AdvanceTrac system is an indication that at least
some of the tires have exceeded their ability to grip the road; this
could reduce the operator’s ability to control the vehicle potentially
resulting in a loss of vehicle control, vehicle rollover, personal injury
and death. If your AdvanceTrac system activates, SLOW DOWN.
WARNING: If a failure has been detected within the
AdvanceTrac system, the stability control light will illuminate
steadily, and you may hear a chime. If equipped with a message center,
the vehicle will also indicate a failure with the brake system. Have the
system serviced by an authorized dealer immediately.
The AdvanceTrac system automatically enables each time the engine is
started. All features of the AdvanceTrac system (TCS and ESC) are
active and monitor the vehicle from start-up. However, the system will
only intervene if the driving situation requires it.
225
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Driving
The AdvanceTrac system includes
one of these stability control
switches located on the instrument
panel.
The stability control light and the
stability control off light located in
the instrument cluster will
illuminate temporarily during
start-up as part of a normal system self-check. The stability control light
may illuminate (flash) during certain driving situations which cause the
AdvanceTrac system to operate. If the stability control light illuminates
steadily, have the system serviced by an authorized dealer immediately. If
equipped with a message center, the vehicle will also indicate a failure
with the AdvanceTrac system.
When AdvanceTrac performs a normal system self-check, some drivers
may notice a slight movement of the brake, and/or a rumble, grunting, or
grinding noise after startup and when driving off.
When an event occurs that activates AdvanceTrac you may experience
the following:
• A slight deceleration of the vehicle
• The stability control light will flash.
• If your foot is on the brake pedal, a vibration in the pedal
• If the driving condition is severe and your foot is not on the brake, the
brake pedal may move as the systems applies higher brake forces. You
may also hear a whoosh of air from under the instrument panel during
this severe condition.
• The brake pedal may feel stiffer than usual.
Traction control system (TCS)
Traction control is a driver aid feature that helps your vehicle maintain
traction of the wheels, typically when driving on slippery and/or hilly
road surfaces, by detecting and controlling wheel spin.
Excessive wheel spin is controlled in two ways, which may work
separately or in tandem; engine traction control and brake traction
control. Engine traction control works to limit drive-wheel spin by
momentarily reducing engine power. Brake traction control works to limit
wheel spin by momentarily applying the brakes to the wheel that is
slipping. Traction control is most active at low speeds.
During TCS events, the stability control light in the instrument cluster
will flash.
226
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Driving
If TCS is activated excessively in a short period of time, the braking
portion of the system may become temporarily disabled to allow the
brakes to cool down. In this situation, TCS will use only engine power
reduction or transfer to help control the wheels from over-spinning.
When the brakes have cooled down, the system will regain all features.
Anti-lock braking and electronic stability control (ESC) will continue to
function during the cool-down period.
The engine traction control and brake traction control systems may be
deactivated in certain situations. See the Switching off AdvanceTrac
section below.
Electronic stability control (ESC)
Electronic stability control (ESC) may enhance your vehicle’s directional
stability during adverse maneuvers, for example when cornering severely
or avoiding objects in the roadway. ESC operates by applying brakes to
one or more of the wheels individually and, if necessary, reducing engine
power if the system detects that the vehicle is about to skid or slide
laterally.
During ESC events, the stability control light in the instrument cluster
will flash.
Certain adverse driving maneuvers may activate ESC, which include but
are not limited to:
• Taking a turn too fast
• Maneuvering quickly to avoid an accident, pedestrian or obstacle
• Driving over a patch of ice or other slippery surfaces
• Changing lanes on a snow-rutted road
• Entering a snow-free road from a snow-covered side street, or vice
versa
• Entering a paved road from a gravel road, or vice versa
Switching off AdvanceTrac
If the vehicle is stuck in snow, mud or sand, and seems to lose engine
power, switching off certain features of the AdvanceTrac system may be
beneficial because the wheels are allowed to spin. This will restore full
engine power and will enhance momentum through the obstacle.
227
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Driving
To turn off the traction control
system, press the stability control
off switch. The off switch could look
like either of the two graphics
shown. Full features of the
AdvanceTrac system can be
restored by pressing the switch
again or by turning off and
restarting the engine.
When the traction control system is
off, the stability control off light will
illuminate steadily. Pressing the
stability control switch again will
turn off the stability control off
light.
OFF
In R (Reverse), ABS and the engine and brake traction control features
will continue to function; however, ESC is disabled.
AdvanceTrac Features
Stability
control
light
Stability
control off
light
Control
switch
functions
Traction
control
ESC
Illuminated
during bulb during bulb
Illuminated
Default at
start-up
Enabled
Enabled
Enabled
Disabled
check
check
Control switch
pressed
momentarily
Control switch
pressed again
after
Not
illuminated
Illuminated
solid
Not
illuminated
Not
illuminated
Enabled
Enabled
deactivation
STEERING
Your vehicle is equipped with an electric power steering (EPS) system.
There is no fluid reservoir to check or fill.
If your vehicle loses electrical power while you are driving (or if the
ignition is turned off), you can steer the vehicle manually, but it takes
more effort. Under extreme usage conditions, the steering effort may
228
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Driving
increase. This occurs to prevent overheating and permanent damage to
your steering system. If this should occur, you will neither lose the ability
to steer the vehicle manually nor will it cause permanent damage.
Typical steering and driving maneuvers will allow the system to cool and
steering assist will return to normal.
The EPS system has diagnostic checks that continuously monitor the
EPS system to ensure proper operation. When a system error is
detected, the following message SERVICE POWER STEERING, SERVICE
POWER STEERING NOW or POWER STEERING ASSIST FAULT may
display in the message center, refer to the Message center in the Driver
Controls chapter for more information.
WARNING: The EPS system has diagnostics checks that
continuously monitor the EPS system to ensure proper operation
of the electronic system. When an electronic error is detected, the
message POWER STEERING ASSIST FAULT will be displayed in the
message center. If this happens, stop the vehicle in a safe place, and
turn off the engine. After at least 10 seconds, reset the system by
restarting the engine, and watch the message center for POWER
STEERING ASSIST FAULT. If the message returns, or returns while
driving, take the vehicle to your dealer to have it checked. With the
message displayed, the steering assist is turned off, making the vehicle
harder to steer.
WARNING: If the message SERVICE POWER STEERING is
displayed in the message center, the EPS system has detected a
problem with the system function. On the next key cycle the message
SERVICE POWER STEERING NOW will be displayed and steering
assist will be removed until the steering system is serviced. Have your
vehicle taken to the nearest dealer as soon as possible.
If the steering wanders or pulls, check for:
• an improperly inflated tire
• uneven tire wear
• loose or worn suspension components
• loose or worn steering components
• improper steering alignment
A high crown in the road or high crosswinds may also make the steering
seem to wander/pull.
229
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Driving
Speed sensitive steering
The steering in your vehicle is speed sensitive. At lower speeds the assist
is increased to improve maneuverability.
If the amount of effort required to steer your vehicle changes while
driving at a constant vehicle speed, have the power steering system
checked by your authorized dealer.
BRAKE-SHIFT INTERLOCK
This vehicle is equipped with a brake-shift interlock feature that prevents
the gearshift lever from being moved from P (Park) when the ignition is
in the on position unless the brake pedal is pressed.
If you cannot move the gearshift lever out of P (Park) with ignition in
the on position and the brake pedal pressed, it is possible that a fuse has
blown or the vehicle’s brake lamps are not operating properly. Refer to
Fuses and relays in the Roadside Emergencies chapter.
If the fuse is not blown and the brake lamps are working properly, the
following procedure will allow you to move the gearshift lever from P
(Park):
1. Apply the parking brake, turn the
ignition key to the off position, and
remove the key.
2. Using a screwdriver (or similar
1
tool), carefully pry off and remove
the chrome trim ring (1) from the
shifter base.
2
3. Open the storage compartment
lid and carefully pry the trim panel
(2) up from rear attachments on the
storage compartment and disconnect it from the console to expose the
inside of the gearshift.
230
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Driving
4. Locate the brake shift interlock
lever on the driver’s side of the
shifter assembly.
5. Apply the brake pedal. Using a
screwdriver (or similar tool), press
and hold the brake shift interlock
lever while pulling the gearshift
lever out of the P (Park) position
and into the N (Neutral) position.
6. Install the trim panel (2) and
chrome ring (1) in reverse order.
7. Apply brake pedal, start the vehicle, and release the parking brake.
See your authorized dealer as soon as possible if this procedure
is used.
WARNING: Do not drive your vehicle until you verify that the
brakelamps are working.
WARNING: Always set the parking brake fully and make sure
the gearshift is latched in P (Park). Turn the ignition to the off
position and remove the key whenever you leave your vehicle.
WARNING: If the parking brake is fully released, but the brake
warning lamp remains illuminated, the brakes may not be
working properly. See your authorized dealer.
231
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Driving
ELECTRONICALLY-CONTROLLED CONTINUOUSLY VARIABLE
TRANSMISSION (eCVT) OPERATION
Understanding the gearshift positions of the eCVT
P (Park)
This position locks the transmission
and prevents the front wheels from
turning.
To put your vehicle in gear:
• Start the engine
• Release the parking brake
• Press the brake pedal
• Move the gearshift lever into the
desired gear
To put your vehicle in P (Park):
• Come to a complete stop
• Move the gearshift lever and
securely latch it in P (Park)
WARNING: Always set the parking brake fully and make sure
the gearshift is latched in P (Park). Turn the ignition to the off
position and remove the key whenever you leave your vehicle
R (Reverse)
With the gearshift lever in R (Reverse), the vehicle will move backward.
Always come to a complete stop before shifting into and out of R
(Reverse).
N (Neutral)
With the gearshift lever in N (Neutral), the vehicle is free to roll; hold
the brake pedal down while in this position. Because of the unique
nature of the hybrid vehicle, the engine will not start in the N (Neutral)
position.
The vehicle does not charge the high voltage battery in the N
(Neutral) position. Do not idle the vehicle in N (Neutral) for
extended periods as this will discharge your high voltage battery.
D (Drive)
The normal driving position for the best fuel economy.
232
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Driving
L (Low)
• Provides maximum engine braking.
• The transmission may be shifted into L (Low) at any vehicle speed.
WARNING: When parking, do not use the gearshift in place of
the parking brake. Always set the parking brake fully and make
sure that the gearshift is securely latched in P (Park). Turn off the
ignition whenever you leave your vehicle. Never leave your vehicle
unattended while it is running. If you do not take these precautions,
your vehicle may move unexpectedly and injure someone.
If your vehicle gets stuck in mud or snow
If your vehicle gets stuck in mud or snow, it may be rocked out by
shifting between forward and reverse gears, stopping between shifts in a
steady pattern. Press lightly on the accelerator in each gear.
Do not rock the vehicle if the engine is not at normal operating
temperature or damage to the transmission may occur.
Do not rock the vehicle for more than a minute or damage to the
transmission and tires may occur, or the engine may overheat.
REVERSE SENSING SYSTEM (IF EQUIPPED)
The Reverse Sensing System (RSS) sounds a tone to warn the driver of
obstacles near the rear bumper when the R (Reverse) is selected and the
vehicle is moving at speeds less than 3 mph (5 km/h). The system is not
effective at speeds above 3 mph (5 km/h) and may not detect certain
angular or moving objects.
WARNING: To help avoid personal injury, please read and
understand the limitations of the reverse sensing system as
contained in this section. Reverse sensing is only an aid for some
(generally large and fixed) objects when moving in reverse on a flat
surface at “parking speeds”. Inclement weather may also affect the
function of the RSS; this may include reduced performance or a false
activation.
WARNING: To help avoid personal injury, always use caution
when in R (Reverse) and when using the RSS.
233
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Driving
WARNING: This system is not designed to prevent contact with
small or moving objects. The system is designed to provide a
warning to assist the driver in detecting large stationary objects to
avoid damaging the vehicle. The system may not detect smaller
objects, particularly those close to the ground.
WARNING: Certain add-on devices such as large trailer hitches,
bike or surfboard racks and any device that may block the
normal detection zone of the RSS system may create false beeps.
The RSS detects obstacles up to six
feet (two meters) from the rear
bumper with a decreased coverage
area at the outer corners of the
bumper, (refer to the figures for
approximate zone coverage areas).
As you move closer to the obstacle,
the rate of the tone increases. When
the obstacle is less than 10 inches
(25.0 cm) away, the tone will sound
continuously. If the RSS detects a
stationary or receding object further
than 10 inches (25.0 cm) from the
side of the vehicle, the tone will
sound for only three seconds. Once
the system detects an object
approaching, the tone will sound
again.
While receiving a warning the radio volume will be reduced to a
predetermined level. After the warning goes away, the radio will return
to the previous value.
The RSS automatically turns on when the gearshift lever is placed in R
(Reverse) and the ignition is on. A control in the message center allows
the driver to disable the system. Refer to Message center in the
Instrument Cluster chapter for more information.
Keep the RSS sensors (located on the rear bumper/fascia) free
from snow, ice and large accumulations of dirt (do not clean the
234
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Driving
sensors with sharp objects). If the sensors are covered, it will
affect the accuracy of the RSS.
If your vehicle sustains damage to the rear bumper/fascia, leaving
it misaligned or bent, the sensing zone may be altered causing
inaccurate measurement of obstacles or false alarms.
REARVIEW CAMERA SYSTEM (IF EQUIPPED)
The rearview camera system,
located on the trunk, provides a
video image which appears in the
rearview mirror or on the navigation
screen (if equipped), of the area
behind the vehicle. It adds
assistance to the driver while
reversing or reverse parking the
vehicle.
To use the camera system, place the transmission in R (Reverse); an
image will display in the rearview mirror or on the navigation screen (if
equipped). The area displayed on the screen may vary according to the
vehicle orientation and/or road condition.
• (1) Rear bumper
• (2) Red zone
• (3) Yellow zone
• (4) Green zone
Always use caution while backing.
Objects in the red zone are closest
to your vehicle and objects in the
green zone are further away. Objects
are getting closer to your vehicle as
they move from the green zone to the yellow or red zones.
Use the side mirrors and rearview mirror to get better coverage on both
sides and rear of the vehicle.
Image delay if displayed through the rear view mirror:
When shifting out of R (Reverse) and into any other gear, the image in
the rearview mirror will remain on for a few seconds before it shuts off
to assist in parking.
235
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Driving
Image delay if displayed through the navigation screen:
After shifting out of R (Reverse) and into any gear other than P (Park),
the image in the navigation screen will remain until the vehicle speed
reaches 5 mph (8 km/h), only if the rear camera delay feature is on, or
until any navigation radio button is pressed.
Note: The default setting for the rear camera delay is off. Press the
“Settings” button found on the navigation screen to set the rear camera
delay feature to on or off. Refer to the Navigation System supplement
for more information.
The camera lens for the camera is located on the trunk. Keep the lens
clean so that the video image remains clear and undistorted. Clean the
lens with a soft, lint-free cloth and non-abrasive cleaner.
Note: If the camera system image is not clear or seems distorted, it may
be covered with water droplets, snow, mud or any other substance. If
this occurs, clean the camera lens before using the reverse camera
system.
WARNING: The camera system is a reverse aid supplement
device that still requires the driver to use it in conjunction with
the rearview mirror and the side mirrors for maximum coverage.
WARNING: Objects that are close to either corner of the
bumper or under the bumper, might not be seen on the screen
due to the limited coverage of the camera system.
WARNING: Backup as slow as possible since higher speeds
might limit your reaction time to stop the vehicle.
WARNING: Do not use the camera system with the trunk open.
If the back end of the vehicle is hit or damaged, then check with your
authorized dealer to have your rear video system checked for proper
coverage and operation.
Night time and dark area use
At night time or in dark areas, the camera system relies on the reverse
lamp lighting to produce an image. Therefore it is necessary that both
reverse lamps are operating in order to get a clear image in the dark. If
236
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Driving
either of the lamps are not operating, stop using the camera system, at
least in the dark, until the lamp(s) are replaced and functioning.
Servicing
• If the image comes on while the vehicle is not in R (Reverse), have
the system inspected by your authorized dealer.
• If the image is not clear, then check if there is anything covering the
lens such as dirt, mud, ice, snow, etc. If the image is still not clear
after cleaning, have your system inspected by your authorized dealer.
BLIND SPOT MIRRORS (IF EQUIPPED)
Blind spot mirrors have an integrated convex spotter mirror built into
the upper outboard corner of the outside mirrors. They are designed to
assist the driver by increasing visibility along the side of the vehicle. For
more information on your side view mirrors, refer to Exterior mirrors in
the Driver Controls chapter.
Driving with blind spot mirrors
Before a lane change, check the
main mirror first, then check the
blind spot mirror. If no vehicles are
present in the blind spot mirror and
the traffic in the adjacent lane is at
a safe distance, signal that you are
going to change lanes. Glance over
3
your shoulder to verify traffic is
clear, and carefully change lanes.
When the approaching vehicle is at
a distance, its image is small and
near the inboard edge of the main
2
mirror. As the vehicle approaches,
the image becomes larger and
begins to move outboard across the
main mirror (1). As the vehicle
approaches its image will transition
from the main mirror and begin to
appear in the blind spot mirror (2).
As the vehicle leaves the blind spot
1
mirror it will transition to the driver’s peripheral field of view (3).
237
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Driving
WARNING: Objects in the blind spot mirror are closer than they
appear.
BLIND SPOT INFORMATION SYSTEM (BLISா) WITH CROSS
TRAFFIC ALERT (CTA) (IF EQUIPPED)
The BLIS is a convenience feature
that aids the driver in assessing
whether a vehicle is within an area
on either side of the vehicle
extending rearward from the outside
mirrors to approximately 10 feet
(three meters) beyond the bumper.
This area is referred to as the blind
zone. The BLIS will alert the driver
to the presence of motorized
vehicles in these areas while driving
on roads and freeways.
The system is not designed to
prevent contact with other vehicles
or objects. The system is designed
to provide a warning to assist the
driver in detecting vehicles in the blind zones. The system will not detect
infrastructure, pedestrians, or cyclists.
WARNING: To help avoid injuries, NEVER use the BLIS as a
replacement for using the side and rear view mirrors and looking
over your shoulder before changing lanes. BLIS is not a replacement
for careful driving and only an assist.
The BLIS has an yellow indicator
(also referred to as the alert)
located in the left and right exterior
mirrors. When the vehicle is started,
the BLIS automatically illuminates
both indicators for several seconds
indicating the system is operating.
The first time you place the
transmission in D (Drive) after starting the engine and drive forward at a
speed greater than 3 mph (5 km/h) the BLIS becomes active.
Afterwards, the BLIS remains active for all speeds including 0 mph
238
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Driving
(0 km/h). BLIS is also active if the transmission is placed in N
(Neutral). If the transmission is shifted out of D (Drive) or N (Neutral)
the system will enter the CTA mode (see CTA operation below). Once
shifted back in to D (Drive) the BLIS mode will activate once driven
above 3 mph (5 km/h).
The BLIS will trigger the alert for vehicles that enter your blind zone
from the rear or merge in to the blind zone from the side. Vehicles that
you pass, or a vehicle that enters the blind zone from the front, will
trigger the alert only after the vehicle is present in the blind zone for
three seconds. Note: For vehicles that pass through the blind zone
quickly, typically less than two seconds, the BLIS will not illuminate the
alert.
The BLIS consists of two radar
sensors each located rearward of
the rear wheel hidden behind the
bumper fascia. Do not place any
type of bumper sticker in this area.
Note: The BLIS typically will not
detect parked vehicles, humans,
animals, or infrastructure (fences,
guard rails, trees, etc.). The BLIS
does not function when the transmission is in R (Reverse) or P (Park).
The BLIS does not provide any additional warning when your turn
signal is activated.
BLIS detection limitations: Due to the nature of radar technology,
there may be certain instances where vehicles entering and exiting the
blind spot zones may not be detected. Below is a list of circumstances
that may cause non-detection:
• Debris build up on the rear quarter panel fascias
• Certain maneuvering of vehicles entering and exiting the blind zone
• Vehicles passing through the blind zone at very fast rates
• Severe weather conditions
• When several vehicles forming a convoy pass through the blind zone.
239
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Driving
BLIS False Alerts
Due to the nature of radar technology, there may be certain instances
when the BLIS will alert with no object present in the blind zone. This
is known as a false alert. Some level of false alerts are normal.
Circumstances that may cause a false alert are guardrails, freeway
concrete walls, cyclone fencing, sharp turns around a pole or building, or
coming to a stop with a vehicle directly behind but very close. False
alerts are temporary and self correct.
Cross traffic alert (CTA) system operation
The CTA system warns the driver of approaching vehicles when R
(Reverse) is selected and the vehicle is backing out of a front-in parking
spot. It sounds a series of tones and flashes the BLIS indicator found on
the exterior mirror on the side of the approaching vehicle. Additionally,
the message center will display either, VEHICLE COMING FROM RIGHT
or VEHICLE COMING FROM LEFT to warn the driver from which
direction vehicles are approaching.
The system is not designed to prevent contact with other vehicles or
objects. The system is designed to provide a warning to assist the driver
in detecting vehicles in the blind zones. The system will not detect
infrastructure, pedestrians, or bicyclists.
WARNING: To help avoid personal injury, NEVER use the CTA
system as a replacement for using the side and rear view mirrors
and looking over your shoulder before backing out of a parking space.
CTA is not a replacement for careful driving and only an assist.
240
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Driving
The CTA system detects vehicles approaching up to 45 feet (14 meters)
away (approximately the width of five parking spaces). Coverage
decreases when vehicles and objects in close proximity block the CTA
sensors (refer to figure for approximate zone coverage areas [sensor
obstructed to vehicle on left]). Backing slowly from the parking spot
in these situations helps to increase the sensor coverage and
effectiveness.
CTA coverage also decreases when parking at shallow angles (refer to
figure for approximate zone coverage areas [sensor obstructed to
vehicle on left]).
241
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Driving
CTA detection limitations: Due to the nature of radar technology,
there may be certain instances where vehicles entering and exiting the
blind spot zones may not be detected. Below is a list of circumstances
that may cause non detection:
• Debris build up on the rear quarter panel fascias
• The rear quarter panel radar beams are obstructed or partially
obstructed by an adjacently parked vehicle or object.
• Approaching vehicles passing at speeds greater than 15 mph
(24 km/h)
• Severe weather conditions
• Driving in reverse faster than 3 mph (5 km/h)
• Backing out of an angled parking spot
CTA False Alerts
Due to the nature of radar technology, there may be certain instances
when the BLIS will alert with no object present when backing up. This
is known as a false alert. Some level of false alerts are normal.
Circumstances that may cause a false alert when backing up are backing
out of a garage, backing in to a parking space, and objects very close to
the sensor. False alerts are temporary and self correct.
CTA and Reverse Sensing System (RSS) interaction
CTA works along with the Reverse Sensing System (RSS) (if equipped).
Become familiar with the warning tones of both systems.
BLIS-CTA on/off and disable operation
The BLIS and/or the CTA can be turned off via the message center.
Turning the BLIS off does not turn off the CTA and visa versa. If either
the BLIS or CTA is turned off, the systems will automatically turn back
on at the next ignition key cycle. When either the BLIS or CTA is
turned off, the message center displays BLIND SPOT SYS OFF and/or
CTA SYSTEM OFF. When the BLIS or CTA system is off, the driver will
not receive alerts. Refer to Message center in the Instrument Cluster
chapter.
The BLIS-CTA can be disabled permanently even after an ignition key
cycle. This must be done by your dealership service technician.
Once either of the systems are disabled, enabling must also be performed
at the dealership. When disabled, the message center will display BLIND
SPOT DISABLED and/or CTA DISABLED.
242
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Driving
BLIS-CTA fault operation
If the BLIS-CTA senses a fault on either the left or right sensor, the
BLIS alert indicator will go ON and remain ON and the message center
will display BLIND SPOT SYSTEM FAULT or CROSS TRAFFIC SYSTEM
FAULT. For faults that may cause the associated left or right alert
indicator not to illuminate, only the message center faults will occur.
Blocked sensor
An extreme build up of materials on
the left and/or right quarter panel
fascias such as mud or snow can
cause degraded performance of the
BLIS. Also, heavy rain can cause
the same effect. The BLIS can
detect this degraded performance
and issue a blocked warning to the
driver via the message center. If condition is determined by the system,
the message center displays BLIND SPOT NOT AVAILABLE or CROSS
TRAFFIC NOT AVAILABLE warning and the appropriate left and/or right
exterior mirror alert indicator will illuminate. The message center
warning may be cleared by the driver but the exterior mirror alert
indicator will remain illuminated.
WARNING: Just prior to the system recognizing a blocked
condition and alerting the driver, the number of missed objects
will increase. To help avoid injuries, NEVER use the BLIS as a
replacement for using the side and rear view mirrors and looking over
your shoulder before changing lanes. BLIS is not a replacement for
careful driving and only an assist.
Once blockage is removed, the system will require some driving time and
detection of at least two vehicle object prior to realizing it is unblocked,
or the driver can cycle the ignition key. If blocked and the ignition key is
cycled, the system resets to unblocked. If however blockage is still
present after the key cycle, the system will sense again that it is blocked
after driving in traffic.
243
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Driving
The following table lists possible causes and actions for this message
being displayed:
The surface of the left or right
radar is dirty or obstructed in
some way
Clean the fascia area in front of
the radar, either left or right side,
or remove obstruction.
The surface of the left or right
radar is not dirty or obstructed
Drive normally in traffic for a few
minutes to allow the radar to
detect that it is no longer blocked.
Note: the vehicle must be in D
(Drive) and a few vehicles must
pass so that the BLIS can clear a
blocked state.
Heavy rainfall or heavy snowfall is No action required by the driver.
interfering with the radar signals
The system will automatically go
unblocked once the
rainfall/snowfall rate decreases or
stops. Do not use BLIS-CTA in
heavy rainfall or heavy snowfall.
Due to the nature of radar technology, it is possible to get a blockage
warning and not be blocked. This is rare and known as a false blockage
warning. A false blocked condition will either self clear or clear after a
key cycle.
Day and night brightness
The BLIS-CTA alert will automatically dim when the headlamp switch is
in the parking, on, or autolamp position, and night time darkness has
been detected by the sun sensor.
DRIVING THROUGH WATER
If driving through deep or standing
water is unavoidable, proceed very
slowly especially when the depth is
not known. Never drive through
water that is higher than the bottom
of the wheel rims (for cars) or the
bottom of the hubs (for trucks).
244
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Driving
When driving through water, traction or brake capability may be limited.
Also, water may enter your engine’s air intake and severely damage your
engine or your vehicle may stall. Driving through deep water where
the transmission vent tube is submerged may allow water into the
transmission and cause internal transmission damage.
Once through the water, always dry the brakes by moving your
vehicle slowly while applying light pressure on the brake pedal.
Wet brakes do not stop the vehicle as quickly as dry brakes.
245
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Roadside Emergencies
ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor Company
offers a complimentary roadside assistance program. This program is
separate from the New Vehicle Limited Warranty. The service is available:
• 24-hours, seven days a week
• for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
• a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
• battery jump start
•
lock-out assistance (key replacement cost is the customer’s responsibility)
• fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
• winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
• towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Canadian customers refer to your Warranty Guide or visit our
website at www.ford.ca for information on:
Using roadside assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In the United States, this card is found in the
Owner Guide portfolio in the glove compartment. In Canada, the card is
found in the Warranty Guide in the glove compartment.
246
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Roadside Emergencies
U.S. Ford, Mercury and Lincoln vehicle customers who require Roadside
Assistance, call 1-800-241-3673.
Canadian customers who require roadside assistance, call
1-800-665-2006.
If you need to arrange roadside assistance for yourself, Ford Motor Company
will reimburse a reasonable amount for towing to the nearest dealership
within 35 miles (56 km). To obtain reimbursement information, U.S. Ford,
Mercury and Lincoln vehicle customers call 1-800-241-3673. Customers will
be asked to submit their original receipts.
Canadian customers who need to obtain reimbursement information, call
1-800-665-2006 or visit our website at www.ford.ca.
HAZARD FLASHER CONTROL
The hazard flasher is located between
the center air registers above the
radio. The hazard flashers will operate
whether the ignition is off or on.
Press the flasher control and all
front and rear direction signals will
flash. Press the flasher control again to turn them off. Use it when your
vehicle is disabled and is creating a safety hazard for other motorists.
Note: With extended use, the flasher may run down your battery.
FUEL PUMP SHUT-OFF
In the event of a moderate to severe collision, this vehicle is equipped
with a fuel pump shut-off feature that stops the flow of fuel to the
engine. Not every impact will cause a shut-off.
Should your vehicle shut off after a collision due to this feature, you may
restart your vehicle by doing the following:
1. Turn the ignition switch to the off position.
2. Turn the ignition switch to the on position.
In some instances the vehicle may not restart the first time you try to
restart and may take one additional attempt.
WARNING: Failure to inspect and if necessary repair fuel leaks
after a collision may increase the risk of fire and serious injury.
Ford Motor Company recommends that the fuel system be inspected
by an authorized dealer after any collision.
247
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Roadside Emergencies
FUSES AND RELAYS
Fuses
If electrical components in the
vehicle are not working, a fuse may
have blown. Blown fuses are
identified by a broken wire within
the fuse. Check the appropriate
fuses before replacing any electrical
components.
15
Note: Always replace a fuse with one that has the specified amperage
rating. Using a fuse with a higher amperage rating can cause severe wire
damage and could start a fire.
Standard fuse amperage rating and color
COLOR
Cartridge
Fuse
rating
Mini
fuses
Standard
fuses
Maxi
fuses
Fuse link
cartridge
maxi
fuses
—
—
—
2A
3A
4A
Grey
Violet
Pink
Tan
Grey
Violet
Pink
Tan
—
—
—
—
—
—
5A
—
—
—
7.5A
10A
15A
20A
25A
30A
40A
50A
60A
70A
80A
Brown
Red
Brown
Red
—
—
—
Yellow
—
Green
Orange
Red
Blue
Tan
Natural
—
—
—
—
—
—
Blue
Yellow
Natural
Green
—
Blue
Yellow
Natural
Green
—
Blue
Natural
Pink
Green
Red
Yellow
—
Blue
Natural
Pink
Green
Red
Yellow
Brown
Black
—
—
—
—
—
—
—
—
Black
248
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Roadside Emergencies
Passenger compartment fuse panel
The fuse panel is located below and to the left of the steering wheel by
the brake pedal. Remove the panel cover to access the fuses.
To remove a fuse use the fuse puller tool provided on the fuse panel
cover.
The fuses are coded as follows.
Fuse/Relay
Location
Fuse Amp
Rating
30A
Protected Circuits
1
2
Driver smart window motor
Brake on/off switch, Center
high-mounted stop lamp
HEV battery fan
Passenger front smart window
motor
15A
3
4
15A
30A
5
10A
Keypad illumination, Brake shift
interlock
249
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Roadside Emergencies
Fuse/Relay
Location
Fuse Amp
Rating
20A
Protected Circuits
Turn signal lamps
Low beam headlamps (left)
Low beam headlamps (right)
Courtesy lights/Illuminated scuff
plate
6
7
8
9
10A
10A
15A
10
11
12
15A
—
7.5A
Backlighting, Puddle lamps
Not used
Memory modules, Memory
seat/mirrors switches
SYNC module
Electronic finish panel (EFP)
radio and climate control buttons
module, Navigation display, Center
information display, GPS module,
Ambient lighting
13
14
5A
10A
15
16
17
18
19
20
21
22
10A
15A
20A
20A
25A
15A
15A
15A
Climate control
Not used (spare)
Door locks, Trunk release
Heated seat module
Not used (spare)
On-Board Diagnostic connector
Fog lamps
Front sidemarker lamps, Park
lamps, License plate lamp
High beam headlamps
Horn
Demand lamps/power saver relay
Instrument cluster battery power
Ignition switch
Radio crank sense circuit
Instrument cluster ignition power
Not used (spare)
23
24
25
26
27
28
29
30
15A
20A
10A
10A
20A
5A
5A
5A
250
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Roadside Emergencies
Fuse/Relay
Location
Fuse Amp
Rating
10A
Protected Circuits
31
32
33
34
35
Not used (spare)
Restraint control module
Not used (spare)
10A
10A
5A
10A
Not used (spare)
Rear park assist, Blind spot
information system, Rearview
camera
36
5A
Passive anti-theft sensor (PATS)
transceiver
37
38
39
40
41
10A
20A
20A
20A
15A
Humidity sensor fan
Subwoofer amplifier
Radio
Not used (spare)
Automatic dimming mirror, Moon
roof, Compass, Front windows
Electronic stability control,
Adaptive headlamps
Rain sensor
42
10A
43
44
10A
10A
Fuel diode/Powertrain control
module
45
46
5A
Heated backlight and blower relay
coil, Wiper washer
Occupant classification sensor
(OCS) module, Passenger airbag
off lamp
7.5A
47
48
30A Circuit
Breaker
—
Rear windows
Delayed accessory relay
251
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Roadside Emergencies
Power distribution box
The power distribution box is located in the engine compartment. The
power distribution box contains high-current fuses that protect your
vehicle’s main electrical systems from overloads.
WARNING: Always disconnect the battery before servicing high
current fuses.
WARNING: To reduce risk of electrical shock, always replace
the cover to the power distribution box before reconnecting the
battery or refilling fluid reservoirs.
If the battery has been disconnected and reconnected, refer to the
Battery section of the Maintenance and Specifications chapter.
The high-current fuses are coded as follows.
Fuse/Relay
Location
1
Fuse Amp
Rating
50A*
Protected Circuits
Electronic power assist steering
B+
2
50A*
Electronic power assist steering
B+
252
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Roadside Emergencies
Fuse/Relay
Location
3
Fuse Amp
Rating
40A*
Protected Circuits
Powertrain control module (aux
relay 5 power)
4
5
6
7
—
—
40A*
40A*
Not used
Not used
Rear defrost (aux relay 4 power)
Vacuum pump (aux relay 6
power)
8
9
10
11
12
13
50A*
20A*
30A*
—
30A*
15A**
Brake system controller pump
Wiper washer
Brake system controller valves
Not used
Heated-cooled seats
Motor electronics coolant/heater
pump (relay 42 & 44 power)
Not used
Not used
Not used
HEV high voltage battery module
Not used
Not used
14
15
16
17
18
19
20
21
22
23
—
—
—
10A**
—
—
20A*
20A*
20A*
10A**
THX Radio
THX Radio
Console power point
Powertrain control module/
Transmission control module
keep-alive power, Canister vent
Not used
Not used
Left headlamp (aux relay 1
power)
24
25
26
—
—
15A**
27
15A**
Right headlamp (aux relay 2
power)
253
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Roadside Emergencies
Fuse/Relay
Location
Fuse Amp
Rating
60A*
Protected Circuits
Cooling fan motor
28
29
30
31
32
33
34
35
20A*
30A*
30A*
30A*
20A*
—
40A*
Front power point
Fuel relay (relay 43 power)
Passenger power seat
Driver power seat
Moon roof
Not used
Front A/C blower motor (aux
relay 3 power)
36
37
38
39
40
41
42
43
44
45
46
47
1A diode
5A**
10A**
10A**
10A**
G8VA relay
G8VA relay
G8VA relay
G8VA relay
15A**
Fuel pump
Vacuum pump monitoring
Heated side mirrors
Transmission control module
Powertrain control module
Backup lamps
Heater pump
Fuel pump
Motor electronics coolant pump
Injectors
Coil on plugs
Powertrain control module
(general): Heater pump, Motor
electronics coolant pump relay
coils, DC/DC converter, Back-up
lamps, Brake controller
HEV high voltage battery module,
Fuel pump relay
15A**
10A**
48
49
20A**
15A**
Powertrain control module
(emissions related)
* Cartridge Fuses ** Mini Fuses
254
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Roadside Emergencies
Auxiliary relay box
The auxiliary relay box is located in front of the radiator in the engine
compartment.
The components are coded as follows:
Relay Location
Relay Type
High current
micro
Function
Left headlamp
1
2
3
4
5
6
7
High current
micro
High current
micro
High current
micro
High current
micro
Right headlamp
Blower motor
Rear window defogger
Powertrain control module
Vacuum pump cut-off
Vacuum pump
High current
micro
Solid s tate
CHANGING THE TIRES
If you get a flat tire while driving, do not apply the brake heavily.
Instead, gradually decrease your speed. Hold the steering wheel firmly
and slowly move to a safe place on the side of the road.
Note: The tire pressure monitoring system (TPMS) indicator light will
illuminate when the spare tire is in use. To restore the full functionality
of the monitoring system, all road wheels equipped with tire pressure
monitoring sensors must be mounted on the vehicle.
255
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Roadside Emergencies
Have a flat serviced by an authorized dealer in order to prevent damage
to the TPMS sensors, refer to Tire pressure monitoring system
(TPMS) in the Tires, Wheels and Loading chapter. Replace the spare
tire with a road tire as soon as possible. During repairing or replacing of
the flat tire, have the authorized dealer inspect the TPMS sensor for
damage.
WARNING: The use of tire sealants may damage your tire
pressure monitoring system (TPMS) and should not be used.
However, if you must use a sealant, the TPMS sensor and valve stem
on the wheel must be replaced by an authorized Ford dealer.
WARNING: Refer to Tire pressure monitoring system (TPMS)
in the Tires, Wheels and Loading chapter for important
information. If the tire pressure monitor sensor becomes damaged, it
will no longer function.
Dissimilar spare tire/wheel information
WARNING: Failure to follow these guidelines could result in an
increased risk of loss of vehicle control, injury or death.
If you have a dissimilar spare tire/wheel, then it is intended for
temporary use only. This means that if you need to use it, you should
replace it as soon as possible with a road tire/wheel that is the same size
and type as the road tires and wheels that were originally provided by
Ford. If the dissimilar spare tire or wheel is damaged, it should be
replaced rather than repaired.
A dissimilar spare tire/wheel is defined as a spare tire and/or wheel that
is different in brand, size or appearance from the road tires and wheels
and can be one of three types:
1. T-type mini-spare: This spare tire begins with the letter “T” for tire
size and may have “Temporary Use Only” molded in the sidewall
2. Full-size dissimilar spare with label on wheel: This spare tire has
a label on the wheel that states: “THIS TIRE AND WHEEL FOR
TEMPORARY USE ONLY”
When driving with one of the dissimilar spare tires listed above, do not:
• Exceed 50 mph (80 km/h)
• Load the vehicle beyond maximum vehicle load rating listed on the
Safety Compliance Label
256
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Roadside Emergencies
• Tow a trailer
• Use snow chains on the end of the vehicle with the dissimilar spare
tire
• Use more than one dissimilar spare tire at a time
• Use commercial car washing equipment
• Try to repair the dissimilar spare tire
Use of one of the dissimilar spare tires listed above at any one wheel
location can lead to impairment of the following:
• Handling, stability and braking performance
• Comfort and noise
• Ground clearance and parking at curbs
• Winter weather driving capability
• Wet weather driving capability
3. Full-size dissimilar spare without label on wheel
When driving with the full-size dissimilar spare tire/wheel, do not:
• Exceed 70 mph (113 km/h)
• Use more than one dissimilar spare tire/wheel at a time
• Use commercial car washing equipment
• Use snow chains on the end of the vehicle with the dissimilar spare
tire/wheel
The usage of a full-size dissimilar spare tire/wheel can lead to
impairment of the following:
• Handling, stability and braking performance
• Comfort and noise
• Ground clearance and parking at curbs
• Winter weather driving capability
• Wet weather driving capability
• All-wheel driving capability (if applicable)
• Load leveling adjustment (if applicable)
When driving with the full-size dissimilar spare tire/wheel additional
caution should be given to:
• Towing a trailer
• Driving vehicles equipped with a camper body
257
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Roadside Emergencies
• Driving vehicles with a load on the cargo rack
Drive cautiously when using a full-size dissimilar spare tire/wheel and
seek service as soon as possible.
Stopping and securing the vehicle
1. Park on a level surface, set the parking brake and activate the hazard
flashers.
2. Place the gearshift lever in P (Park) and turn the engine off.
Removing the spare tire and jack
1. Remove the carpeted load floor
panel located in the rear of the
vehicle and remove the lug wrench
and long bolt from the tool bag.
2. Remove the bolt securing the
spare tire using the lug wrench,
then lift and remove the spare tire
from the trunk.
3. Remove the jack retention bolt by
turning it counterclockwise and
remove the jack from the vehicle.
Tire change procedure
WARNING: To help prevent the vehicle from moving when you
change a tire, be sure the parking brake is set, then block (in
both directions) the wheel that is diagonally opposite (other side and
end of the vehicle) to the tire being changed.
WARNING: If the vehicle slips off the jack, you or someone else
could be seriously injured.
258
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Roadside Emergencies
WARNING: Do not attempt to change a tire on the side of the
vehicle close to moving traffic. Pull far enough off the road to
avoid the danger of being hit when operating the jack or changing the
wheel.
Note: Passengers should not remain in the vehicle when the vehicle is
being jacked.
1. Block both the front and rear of
the wheel diagonally opposite the
flat tire. For example, if the left
front tire is flat, block the right rear
wheel.
2. Remove the center ornament (if
equipped) from the wheel. Loosen
each wheel lug nut one-half turn
counterclockwise but do not remove
them until the wheel is raised off
the ground.
259
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Roadside Emergencies
3. Put the jack in the jack locator
next to the tire you are changing.
Turn the jack handle clockwise until
the wheel is completely off the
ground.
Note: To avoid structural damage to
the vehicle, ensure that the jack is
centered between the two markings
(1) on the bottom of the rocker
flange.
WARNING: To lessen the
risk of personal injury, do
not put any part of your body
under the vehicle while changing a
tire. Do not start the engine when
your vehicle is on the jack. The
jack is only meant for changing
the tire.
4. Remove the lug nuts with the lug wrench.
5. Replace the flat tire with the spare tire, making sure the valve stem is
facing outward. Reinstall lug nuts until the wheel is snug against the hub.
Do not fully tighten the lug nuts until the wheel has been lowered.
If you are using the temporary tire, the lug nut washers will not appear
to be flush with the rim. This is normal only when using the temporary
spare tire.
6. Lower the wheel by turning the jack handle counterclockwise.
260
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Roadside Emergencies
7. Remove the jack and fully tighten
the lug nuts in the order shown.
Refer to Wheel lug nut torque
specifications later in this chapter
for the proper lug nut torque
specification.
1
3
4
8. Unblock the wheels.
5
2
Stowing the wheel and jack
1. Fully collapse the jack and place it back in the storage area in the
trunk.
2. Replace the jack retention bolt to secure the jack.
3. Place the tire in the storage bin in the trunk.
4. Replace the cover plate and bolt.
• When storing a flat road tire, flip the cover plate over and use the long
bolt.
• When storing the temporary spare tire, replace the cover plate and
use the short bolt.
5. Secure the bolt using the lug wrench.
6. Insert the lug wrench and bolt in the tool bag and place over the jack.
7. Replace the carpeted load floor panel.
WHEEL LUG NUT TORQUE SPECIFICATIONS
Retighten the lug nuts to the specified torque at 500 miles (800 km)
after any wheel disturbance (tire rotation, changing a flat tire, wheel
removal, etc.).
Bolt size
Wheel lug nut torque*
ft-lb
100
N•m
M12 x 1.5
135
* Torque specifications are for nut and bolt threads free of dirt and
rust. Use only Ford recommended replacement fasteners.
261
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Roadside Emergencies
WARNING: When a wheel is installed, always remove any
corrosion, dirt or foreign materials present on the mounting
surfaces of the wheel or the surface of the wheel hub, brake drum or
brake disc that contacts the wheel. Ensure that any fasteners that
attach the rotor to the hub are secured so they do not interfere with
the mounting surfaces of the wheel. Installing wheels without correct
metal-to-metal contact at the wheel mounting surfaces can cause the
wheel nuts to loosen and the wheel to come off while the vehicle is in
motion, resulting in loss of control.
Note: Inspect the wheel pilot hole
prior to installation. If there is
visible corrosion in wheel pilot hole,
remove loose particles by wiping
with clean rag and apply grease.
Apply grease only to the wheel pilot
hole surface by smearing a “dime”
(1 square cm) sized glob of grease
around the wheel pilot surface (1)
with end of finger. DO NOT apply
grease to lugnut/stud holes or
wheel-to-brake surfaces.
RUNNING OUT OF FUEL
If you have run out of fuel and need to refill the vehicle with a portable
fuel container, see Running out of fuel in the Maintenance and
Specifications chapter for proper fuel filling method using a portable
fuel container and the included fuel filler funnel. Do not insert the
nozzle of portable fuel containers or any type of aftermarket funnels into
the Easy Fuel™ “no cap” fuel system as it can be damaged. You must
use the included funnel in such circumstances.
WARNING: Do not insert the nozzle of portable fuel containers
or aftermarket funnels into the Easy Fuel™ system. This could
damage the fuel system and its seal, and may cause fuel to run onto
the ground instead of filling the tank, all of which could result in
serious personal injury.
262
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Roadside Emergencies
JUMP STARTING (LOW VOLTAGE [UNDERHOOD] BATTERY
ONLY)
WARNING: The gases around the battery can explode if
exposed to flames, sparks, or lit cigarettes. An explosion could
result in injury or vehicle damage.
WARNING: Batteries contain sulfuric acid which can burn skin,
eyes and clothing, if contacted.
Do not attempt to push-start your automatic transmission
vehicle. Automatic transmissions do not have push-start
capability. Attempting to push-start a vehicle with an automatic
transmission may cause transmission damage.
Preparing your vehicle
If your low voltage (underhood) battery becomes disconnected or
disabled for any reason, the vehicle controller must relearn the engine’s
operating characteristics in order to operate it at maximum efficiency.
This relearning process occurs the first time the vehicle is driven after
reconnecting the low voltage battery. If the learning procedure does not
have time to complete during the drive, the engine will continue to
operate for 3-5 seconds after you turn the ignition off to complete the
relearning process. This is a normal condition and will not re-occur until
the low voltage battery is disconnected again. Refer to Low voltage
(underhood) battery in the Maintenance and Specification chapter
for more information.
1. Use only a 12–volt supply to start your vehicle.
2. Do not disconnect the battery of the disabled vehicle as this could
damage the vehicle’s electrical system.
3. Park the booster vehicle close to the hood of the disabled vehicle
making sure the two vehicles do not touch. Set the parking brake on
both vehicles and stay clear of the engine cooling fan and other moving
parts.
4. Check all battery terminals and remove any excessive corrosion before
you attach the battery cables. Ensure that vent caps are tight and level.
5. Turn the heater fan on in both vehicles to protect from any electrical
surges. Turn all other accessories off.
Connecting the jumper cables
Note: In the illustration, the vehicle on the bottom is used to designate
the assisting (boosting) battery.
263
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Roadside Emergencies
1. Connect the positive (+) jumper
cable to the positive (+) terminal of
the discharged battery.
1
2. Connect the other end of the
positive (+) cable to the positive
(+) terminal of the assisting battery.
4
+
3. Connect the negative (-) cable to
the negative (-) terminal of the
assisting battery.
4. Make the final connection of the
negative (-) cable to an exposed
metal part of the stalled vehicle’s
engine, away from the battery and
the carburetor/fuel injection system.
+
3
2
Note: Do not attach the negative (-) cable to fuel lines, engine rocker
covers, the intake manifold or electrical components as grounding points.
WARNING: Do not connect the end of the second cable to the
negative (-) terminal of the battery to be jumped. A spark may
cause an explosion of the gases that surround the battery.
Ensure that the cables are clear of fan blades, belts, moving parts of both
engines, or any fuel delivery system parts.
Jump starting
1. Start the engine of the booster vehicle and run the engine at
moderately increased speed.
2. Start the engine of the disabled vehicle.
3. Once the disabled vehicle has been started, run both engines for an
additional three minutes before disconnecting the jumper cables.
264
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Roadside Emergencies
Removing the jumper cables
Remove the jumper cables in the reverse order that they were
connected.
Note: In the illustration, the vehicle on the bottom is used to designate
the assisting (boosting) battery.
1. Remove the jumper cable from
the ground metal surface.
2. Remove the jumper cable on the
negative (-) terminal of the booster
vehicle’s battery.
4
1
+
3. Remove the jumper cable from
the positive (+) terminal of the
booster vehicle’s battery.
4. Remove the jumper cable from
the positive (+) terminal of the
disabled vehicle’s battery.
+
2
3
After the disabled vehicle has been started and the jumper cables
removed, allow it to idle for several minutes so the engine computer can
relearn its idle conditions.
265
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Roadside Emergencies
WRECKER TOWING
If you need to have your vehicle towed, contact a professional towing
service or, if you are a member of a roadside assistance program, your
roadside assistance service provider.
It is recommended that your vehicle be towed with a wheel lift or flatbed
equipment. Do not tow with a slingbelt. Ford Motor Company has not
approved a slingbelt towing procedure.
If the vehicle is towed by other means or incorrectly, vehicle
damage may occur.
If your vehicle is to be towed using wheel lift equipment, the non-lifted
wheels must be placed on a dolly to prevent damage to the vehicle.
Place a rag on top of the hoist cable below the fascia when loading or
unloading a vehicle on a flatbed wrecker to prevent surface damage to
the fascia.
Ford Motor Company produces a towing manual for all authorized tow
truck operators. Have your tow truck operator refer to this manual for
proper hook-up and towing procedures for your vehicle.
266
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Roadside Emergencies
Emergency towing
In case of a roadside emergency with a disabled vehicle (without access
to wheel dollies, car hauling trailer, or flatbed transport vehicle) your
vehicle (regardless of transmission powertrain configuration) can be flat
towed (all wheels on the ground) under the following conditions:
• Vehicle is facing forward so that it is being towed in a forward
direction.
• Place the transmission in N (Neutral). Refer to Brake-shift interlock
in the Driving chapter for specific instructions if you cannot move the
gear shift lever into N (Neutral).
• Maximum speed is not to exceed 35 mph (56 km/h).
• Maximum distance is 50 miles (80 km).
267
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Customer Assistance
GETTING THE SERVICES YOU NEED
Warranty repairs to your vehicle must be performed by an authorized
Ford, Lincoln, or Mercury dealer. While any authorized dealer handling
your vehicle line will provide warranty service, we recommend you
return to your selling authorized dealer who wants to ensure your
continued satisfaction.
Please note that certain warranty repairs require special training and/or
equipment, so not all authorized dealers are authorized to perform all
warranty repairs. This means that, depending on the warranty repair
needed, you may have to take your vehicle to another authorized dealer.
A reasonable time must be allowed to perform a repair after taking your
vehicle to the authorized dealer. Repairs will be made using Ford or
Motorcraft parts, or remanufactured or other parts that are authorized
by Ford.
Away from home
If you are away from home when your vehicle needs service, contact the
Ford Customer Relationship Center or use the online resources listed
below to find the nearest authorized dealer.
In the United States:
Mailing address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
Telephone
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
Online
Additional information and resources are available online at
www.genuineservice.com.
• U.S. dealer locator by Dealer Name, City/State, or Zip Code
• Owner Guides
• Maintenance Schedules
• Recalls
• Ford Extended Service Plans
• Ford Genuine Accessories
268
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Customer Assistance
• Service specials and promotions.
In Canada:
Mailing address (Ford vehicles)
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
Telephone
1-800-565-3673 (FORD)
Online
www.ford.ca
Mailing address (Lincoln vehicles)
Lincoln Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
Telephone
1-800-387-9333
Online
www.lincolncanada.com
Additional assistance
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing authorized dealer.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager, Service Manager or Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor Company
policies, please contact the Ford Customer Relationship Center
In order to help you serve you better, please have the following
information available when contacting a Customer Relationship Center:
• Vehicle Identification Number (VIN)
• Your telephone number (home and business)
• The name of the authorized dealer and city where located
• The vehicle’s current odometer reading
In some states, you must directly notify Ford in writing before pursuing
remedies under your state’s warranty laws. Ford is also allowed a final
repair attempt in some states.
269
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Customer Assistance
In the United States, a warranty dispute must be submitted to the BBB
AUTO LINE before taking action under the Magnuson-Moss Warranty
Act, or to the extent allowed by state law, before pursuing replacement
or repurchase remedies provided by certain state laws. This dispute
handling procedure is not required prior to enforcing state created rights
or other rights which are independent of the Magnuson-Moss Warranty
Act or state replacement or repurchase laws.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d) requires that, if a manufacturer
or its representative is unable to repair a motor vehicle to conform to the
vehicle’s applicable express warranty after a reasonable number of
attempts, the manufacturer shall be required to either replace the
vehicle with one substantially identical or repurchase the vehicle and
reimburse the buyer in an amount equal to the actual price paid or
payable by the consumer (less a reasonable allowance for consumer
use). The consumer has the right to choose whether to receive a refund
or replacement vehicle.
California Civil Code Section 1793.22(b) presumes that the manufacturer
has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within the first 18 months of ownership
of a new vehicle or the first 18,000 miles (29,000 km), whichever occurs
first:
1. Two or more repair attempts are made on the same non-conformity
likely to cause death or serious bodily injury OR
2. Four or more repair attempts are made on the same nonconformity (a
defect or condition that substantially impairs the use, value or safety of
the vehicle) OR
3. The vehicle is out of service for repair of nonconformities for a total of
more than 30 calendar days (not necessarily all at one time)
In the case of 1 or 2 above, the consumer must also notify the
manufacturer of the need for the repair of the nonconformity at the
following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
You are required to submit your warranty dispute to BBB AUTO LINE
before asserting in court any rights or remedies conferred by California
Civil Code Section 1793.22(b). You are also required to use BBB AUTO
270
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Customer Assistance
LINE before exercising rights or seeking remedies created by the Federal
Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose
to seek redress by pursuing rights and remedies not created by California
Civil Code Section 1793.22(b) or the Magnuson-Moss Warranty Act,
resort to BBB AUTO LINE is not required by those statutes.
THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM
(U.S. ONLY)
Your satisfaction is important to Ford Motor Company and to your dealer.
If a warranty concern has not been resolved using the three-step
procedure outlined on the first page of the Customer Assistance section,
you may be eligible to participate in the BBB AUTO LINE program.
The BBB AUTO LINE program consists of two parts – mediation and
arbitration. During mediation, a representative of the BBB will contact
both you and Ford Motor Company to explore options for settlement of
the claim. If an agreement is not reached during mediation or you do not
want to participate in mediation, and if your claim is eligible, you may
participate in the arbitration process. An arbitration hearing will be
scheduled so that you can present your case in an informal setting
before an impartial person. The arbitrator will consider the testimony
provided and make a decision after the hearing.
Disputes submitted to the BBB AUTO LINE program are usually decided
within forty days after you file your claim with the BBB. You are not
bound by the decision, and may reject the decision and proceed to court
where all findings of the BBB Auto Line dispute, and decision, are
admissible in the court action. Should you choose to accept the BBB
AUTO LINE decision, Ford is then bound by the decision, and must
comply with the decision within 30 days of receipt of your acceptance
letter.
BBB AUTO LINE Application: Using the information provided below,
please call or write to request a program application. You will be asked
for your name and address, general information about your new vehicle,
information about your warranty concerns, and any steps you have
already taken to try to resolve them. A Customer Claim Form will be
mailed that will need to be completed, signed and returned to the BBB
along with proof of ownership. Upon receipt, the BBB will review the
claim for eligibility under the Program Summary Guidelines.
You can get more information by calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203–1833
271
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Customer Assistance
BBB AUTO LINE applications can also be requested by calling the Ford
Motor Company Customer Relationship Center at 1-800-392-3673.
Note: Ford Motor Company reserves the right to change eligibility
limitations, modify procedures, or to discontinue this process at any time
without notice and without obligation.
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
For vehicles delivered to authorized Canadian dealers. In those cases
where you continue to feel that the efforts by Ford of Canada and the
authorized dealer to resolve a factory-related vehicle service concern
have been unsatisfactory, Ford of Canada participates in an impartial
third party mediation/arbitration program administered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s
award is binding on both you and Ford of Canada.
CAMVAP services are available in all Canadian territories and provinces.
For more information, without charge or obligation, call your CAMVAP
Provincial Administrator directly at 1-800-207-0685 or visit
www.camvap.ca.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a regional
office or owner relations/customer relationship office.
The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company/Ford of
272
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Customer Assistance
Canada is not responsible for any damage caused by use of improper
fuel. Using leaded fuel may also result in difficulty importing your vehicle
back into the U.S.
If your vehicle must be serviced while you are traveling or living in
Asia-Pacific Region, Sub-Saharan Africa, U.S. Virgin Islands, Central
America, the Caribbean, and Israel, contact the nearest authorized
dealer. If the authorized dealer cannot help you, contact:
FORD MOTOR COMPANY
FORD EXPORT OPERATIONS & GLOBAL INITIATIVES
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
For customers in Guam, the Commonwealth of the Northern Mariana
Islands (CNMI), America Samoa, and the U.S. Virgin Islands, please feel
free to call our Toll-Free Number: (800) 841-FORD (3673).
FAX: (313) 390-0804
Email: [email protected]
If your vehicle must be serviced while you are traveling or living in
Puerto Rico, contact the nearest authorized dealer. If the authorized
dealer cannot help you, contact:
Ford International Business Development Inc.
Customer Relationship Center
P.O. Box 11957
Caparra Heights Station
San Juan, Puerto Rico 00922-1957
Telephone: (800) 841-FORD (3673)
FAX: (313) 390-0804
Email: [email protected]
www.ford.com.pr
If your vehicle must be serviced while you are traveling or living in the
Middle East, contact the nearest authorized dealer. If the authorized
dealer cannot help you, contact:
Ford Middle East
Customer Relationship Center
P.O. Box 21470
Dubai, United Arab Emirates
Telephone: +971 4 3326084
Toll-Free Number for the Kingdom of Saudi Arabia: 800 89717409
273
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Customer Assistance
Local Telephone Number for Kuwait: 24810575
FAX: +971 4 3327299
Email: [email protected]
www.me.ford.com
If you buy your vehicle in North America and then relocate to any of the
above locations, register your vehicle identification number (VIN) and
new address with Ford Motor Company Export Operations & Global
Growth Initiatives by emailing [email protected].
If you are in another foreign country, contact the nearest authorized
dealer. If the authorized dealer employees cannot help you, they can
direct you to the nearest Ford affiliate office.
Customers in the U.S. should call 1-800-392-3673.
ORDERING ADDITIONAL OWNER’S LITERATURE
To order the publications in this portfolio, contact Helm, Incorporated at:
HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan 48207
Or to order a free publication catalog, call toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached by their website:
www.helminc.com.
(Items in this catalog may be purchased by credit card, check or
money order.)
Obtaining a French Owner’s Guide
French Owner’s Guides can be obtained from your authorized dealer or
by contacting Helm, Incorporated using the contact information listed
previously in this section.
REPORTING SAFETY DEFECTS (U.S. ONLY)
If you believe that your vehicle has
a defect which could cause a crash
or could cause injury or death, you
should immediately inform the
National Highway Traffic Safety
Administration (NHTSA) in addition to notifying Ford Motor Company.
If NHTSA receives similar complaints, it may open an investigation, and
if it finds that a safety defect exists in a group of vehicles, it may order a
274
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Customer Assistance
recall and remedy campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer, or Ford Motor
Company.
To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at
1–888–327–4236 (TTY: 1–800–424–9153); go to http://www.safercar.gov;
or write to:
Administrator
1200 New Jersey Avenue, Southeast
Washington, D.C. 20590
You can also obtain other information about motor vehicle safety from
http://www.safercar.gov.
REPORTING SAFETY DEFECTS (CANADA ONLY)
If you believe that your vehicle has a defect which could cause a crash or
could cause injury or death, you should immediately inform Transport
Canada, using their toll-free number: 1–800–333–0510, or online at:
https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/PCDB-BDPP/Index.aspx.
275
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Cleaning
WASHING THE EXTERIOR
Wash your vehicle regularly with cool or lukewarm water and a neutral
pH shampoo, such as Motorcraft Detail Wash (ZC-3-A), which is
available from your authorized dealer.
• Never use strong household detergents or soap, such as dish washing
or laundry liquid. These products can discolor and spot painted
surfaces.
• Never wash a vehicle that is “hot to the touch” or during exposure to
strong, direct sunlight.
• Always use a clean sponge or car wash mitt with plenty of water for
best results.
• Dry the vehicle with a chamois or soft terry cloth towel in order to
eliminate water spotting.
• It is especially important to wash the vehicle regularly during the
winter months, as dirt and road salt are difficult to remove and cause
damage to the vehicle.
• Immediately remove items such as gasoline, diesel fuel, bird droppings
and insect deposits because they can cause damage to the vehicle’s
paintwork and trim over time. Use Motorcraft Bug and Tar Remover
(ZC-42) which is available from your authorized dealer.
• Remove any exterior accessories, such as antennas, before entering a
car wash.
• Suntan lotions and insect repellents can damage any painted
surface; if these substances come in contact with your vehicle,
wash off as soon as possible.
Exterior chrome
• Wash the vehicle first, using cool or lukewarm water and a neutral pH
shampoo, such as Motorcraft Detail Wash (ZC-3-A).
• Use Motorcraft Custom Bright Metal Cleaner (ZC-15), available from
your authorized dealer. Apply the product as you would a wax to
clean bumpers and other chrome parts; allow the cleaner to dry for a
few minutes, then wipe off the haze with a clean, dry rag.
• Never use abrasive materials such as steel wool or plastic pads
as they can scratch the chrome surface.
WAXING
• Wash the vehicle first.
• Use a quality wax that does not contain abrasives.
276
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Cleaning
• Do not allow paint sealant to come in contact with any non-body
(low-gloss black) colored trim, such as grained door handles, roof
racks, bumpers, side moldings, mirror housings or the windshield cowl
area. The paint sealant will “gray” or stain the parts over time.
PAINT CHIPS
Your authorized dealer has touch-up paint to match your vehicle’s color.
Take your color code (printed on a sticker in the driver’s door jamb) to
your authorized dealer to ensure you get the correct color.
• Remove particles such as bird droppings, tree sap, insect deposits, tar
spots, road salt and industrial fallout before repairing paint chips.
• Always read the instructions before using the products.
ALUMINUM WHEELS AND WHEEL COVERS
Aluminum wheels and wheel covers are coated with a clearcoat paint
finish. In order to maintain their shine:
• Clean weekly with Motorcraft Wheel and Tire Cleaner (ZC-37-A),
which is available from your authorized dealer. Heavy dirt and brake
dust accumulation may require agitation with a sponge. Rinse
thoroughly with a strong stream of water.
• Never apply any cleaning chemical to hot or warm wheel rims or
covers.
• Some automatic car washes may cause damage to the finish on your
wheel rims or covers. Industrial-strength (heavy-duty) cleaners, or
cleaning chemicals, in combination with brush agitation to remove
brake dust and dirt, could wear away the clearcoat finish over time.
• Do not use hydrofluoric acid-based or high caustic-based wheel
cleaners, steel wool, fuels or strong household detergent.
• To remove tar and grease, use Motorcraft Bug and Tar Remover
(ZC-42), available from your authorized dealer.
ENGINE
Engines are more efficient when they are clean because grease and dirt
buildup keep the engine warmer than normal. When washing:
• Take care when using a power washer to clean the engine. The
high-pressure fluid could penetrate the sealed parts and cause
damage.
• Do not spray a hot engine with cold water to avoid cracking the
engine block or other engine components.
277
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Cleaning
• Spray Motorcraft Engine Shampoo and Degreaser (ZC-20) on all
parts that require cleaning and pressure rinse clean. In Canada, use
Motorcraft Engine Shampoo (CXC-66-A).
• Cover the highlighted areas to prevent water damage when cleaning
the engine. Note: As with all transmissions, be especially careful as
water entry into the vents can damage internal parts.
• Never wash or rinse the engine while it is hot or running; water in the
running engine may cause internal damage.
• Never wash or rinse any ignition coil, spark plug wire or spark plug
well, or the area in and around these locations.
PLASTIC (NON-PAINTED) EXTERIOR PARTS
Use only approved products to clean plastic parts. These products are
available from your authorized dealer.
• For routine cleaning, use Motorcraft Detail Wash (ZC-3-A).
• If tar or grease spots are present, use Motorcraft Bug and Tar
Remover (ZC-42).
278
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Cleaning
WINDOWS AND WIPER BLADES
The windshield, rear and side windows and the wiper blades should be
cleaned regularly. If the wipers do not wipe properly, substances on the
vehicle’s glass or the wiper blades may be the cause. These may include
hot wax treatments used by commercial car washes, water repellent
coatings, tree sap, or other organic contamination; these contaminants
may cause squeaking or chatter noise from the blades, and streaking and
smearing of the windshield. To clean these items, follow these tips:
• The windshield, rear windows and side windows may be cleaned with
a non-abrasive cleaner such as Motorcraft Ultra-Clear Spray Glass
Cleaner (ZC-23), available from your authorized dealer.
• The wiper blades can be cleaned with isopropyl (rubbing) alcohol or
Motorcraft Premium Windshield Washer Concentrate (ZC-32-A) in
the U.S., or Premium Quality Windshield Washer Fluid [CXC-37-(A, B,
D, or F)] in Canada, available from your authorized dealer. This
washer fluid contains special solution in addition to alcohol which
helps to remove the hot wax deposited on the wiper blade and
windshield from automated car wash facilities. Be sure to replace
wiper blades when they appear worn or do not function properly.
• Do not use abrasives, as they may cause scratches.
• Do not use fuel, kerosene, or paint thinner to clean any parts.
If you cannot remove those streaks after cleaning with the glass cleaner
or if the wipers chatter and move in a jerky motion, clean the outer
surface of the windshield and the wiper blades using a sponge or soft
cloth with a neutral detergent or mild-abrasive cleaning solution. After
cleaning, rinse the windshield and wiper blades with clean water. The
windshield is clean if beads do not form when you rinse the windshield
with water.
Do not use sharp objects, such as a razor blade, to clean the
inside of the rear window or to remove decals, as it may cause
damage to the rear window defroster’s heated grid lines.
INSTRUMENT PANEL/INTERIOR TRIM AND CLUSTER LENS
Clean the instrument panel, interior trim areas and cluster lens with a
clean, damp, white cotton cloth, then use a clean and dry white cotton
cloth to dry these areas.
• Avoid cleaners or polishes that increase the gloss of the upper portion
of the instrument panel. The dull finish in this area helps protect the
driver from undesirable windshield reflection.
279
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Cleaning
• Be certain to wash or wipe your hands clean if you have been in
contact with certain products such as insect repellent and suntan
lotion in order to avoid possible damage to the interior painted
surfaces.
• Do not use household or glass cleaners as these may damage the
finish of the instrument panel, interior trim and cluster lens.
• Do not allow air fresheners and hand sanitizers to spill on interior
surfaces. If a spill occurs, wipe off immediately. Damage may not be
covered by your warranty.
WARNING: Do not use chemical solvents or strong detergents
when cleaning the steering wheel or instrument panel to avoid
contamination of the airbag system.
If a staining liquid like coffee/juice has been spilled on the instrument
panel or on interior trim surfaces, clean as follows:
1. Wipe up spilled liquid using a clean, white, cotton cloth.
2. Wipe the surface with a damp, clean, white cotton cloth. For more
thorough cleaning, use a mild soap and water solution. If the spot cannot
be completely cleaned by this method, the area may be cleaned using a
commercially available cleaning product designed for automotive
interiors.
3. If necessary, apply more soap and water solution or cleaning product
to a clean, white, cotton cloth and press the cloth onto the soiled
area–allow this to set at room temperature for 30 minutes.
4. Remove the soaked cloth, and if it is not soiled badly, use this cloth to
clean the area by using a rubbing motion for 60 seconds.
5. Following this, wipe area dry with a clean, white, cotton cloth.
INTERIOR
For fabric, carpets, cloth seats, safety belts and seats equipped with side
airbags:
• Remove dust and loose dirt with a vacuum cleaner.
• Remove light stains and soil with Motorcraft Professional Strength
Carpet & Upholstery Cleaner (ZC-54).
• If grease or tar is present on the material, spot-clean the area first
with Motorcraft Spot and Stain Remover (ZC-14). In Canada, use
Motorcraft Multi-Purpose Cleaner (CXC-101).
280
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Cleaning
• If a ring forms on the fabric after spot cleaning, clean the entire area
immediately (but do not oversaturate) or the ring will set.
• Do not use household cleaning products or glass cleaners, which can
stain and discolor the fabric and affect the flame retardant abilities of
the seat materials.
WARNING: Do not use cleaning solvents, bleach or dye on the
vehicle’s safety belts, as these actions may weaken the belt
webbing.
WARNING: On vehicles equipped with seat-mounted airbags, do
not use chemical solvents or strong detergents. Such products
could contaminate the side-airbag system and affect performance of
the side airbag in a collision.
LEATHER SEATS
(IF EQUIPPED, EXCEPT FOR THE KING RANCHா EDITION)
For King Ranch leather seats, refer to a separate section in this
chapter.
• Clean spills and stains as quickly as possible.
• For routine cleaning, wipe the surface with a soft, damp cloth. For
more thorough cleaning, wipe the surface with a mild soap and water
solution. In Canada, use Motorcraft Vinyl Cleaner (CXC-93). Dry the
area with a soft cloth.
• If the leather cannot be completely cleaned using a mild soap and
water solution, the leather may be cleaned using a commercially
available leather cleaning product designed for automotive interiors.
• To check for compatibility, first test any cleaner or stain remover on
an inconspicuous part of the leather.
• Do not use household cleaning products, alcohol solutions, solvents or
cleaners intended for rubber, vinyl and plastics, or oil/petroleum-based
leather conditioners. These products may cause premature wearing or
damage to the leather.
LEATHER SEATS FOR THE KING RANCHா EDITION ONLY
(IF EQUIPPED)
Your vehicle is equipped with seating covered in premium, top-grain
leather which is extremely durable, but still requires special care and
maintenance in order to ensure longevity and comfort.
281
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Cleaning
Regular cleaning and conditioning will maintain the appearance of the
leather.
Cleaning
For dirt, use a vacuum cleaner then use a clean, damp cloth or soft
brush.
For routine cleaning, wipe the surface with a soft, damp cloth. For more
thorough cleaning, wipe the surface with a mild soap and water solution.
• Clean spills as quickly as possible.
• Test any cleaner or stain remover on an inconspicuous part of the
leather as cleaners may darken the leather.
• Do not spill coffee, ketchup, mustard, orange juice or oil-based
products on the leather as they may permanently stain the leather.
• Do not use household cleaning products, alcohol solutions, solvents or
cleaners intended for rubber, vinyl or plastics.
Scratches
Natural Markings - Because the leather in the seat comes from genuine
steer hides, there will be evidence of naturally occurring markings, such
as small scars. These markings give character to the seating covers and
should be considered as proof of a genuine leather product.
In order to lessen the appearance of certain scratches and other wear
marks, apply conditioner on the affected area following the same
instructions as in the Conditioning section.
Conditioning
Bottles of King Ranch Leather Conditioner are available at the King
Ranch Saddle Shop. Visit the website at www.krsaddleshop.com, or
telephone (in the United States) 1–800–282–KING (5464). If you are
unable to obtain King Ranch Leather Conditioner, use another premium
leather conditioner.
• Clean the surfaces using the steps outlined in the Cleaning section.
• Ensure the leather is dry then apply a nickel-sized amount of
conditioner to a clean, dry cloth.
• Rub the conditioner into leather until it disappears. Allow the
conditioner to dry and repeat the process for the entire interior. If a
film appears, wipe off film with a dry, clean cloth.
UNDERBODY
Flush the complete underside of your vehicle frequently. Keep body and
door drain holes free from packed dirt.
282
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Cleaning
FORD AND LINCOLN MERCURY CAR CARE PRODUCTS
Your Ford or Lincoln Mercury authorized dealer has many quality
products available to clean your vehicle and protect its finishes. These
quality products have been specifically engineered to fulfill your
automotive needs; they are custom designed to complement the style
and appearance of your vehicle. Each product is made from high quality
materials that meet or exceed rigid specifications. For best results, use
the following products or products of equivalent quality:
Motorcraft Bug and Tar Remover (ZC-42)
Motorcraft Custom Bright Metal Cleaner (ZC-15)
Motorcraft Detail Wash (ZC-3-A)
Motorcraft Dusting Cloth (ZC-24)
Motorcraft Engine Shampoo and Degreaser (U.S. only) (ZC-20)
Motorcraft Engine Shampoo (Canada only) (CXC-66-A)
Motorcraft Multi-Purpose Cleaner (Canada only) (CXC-101)
Motorcraft Premium Glass Cleaner (Canada only) (CXC-100)
Motorcraft Premium Quality Windshield Washer Fluid (Canada only)
[CXC-37-(A, B, D or F)]
Motorcraft Premium Windshield Washer Concentrate (U.S. only)
(ZC-32-A)
Motorcraft Professional Strength Carpet & Upholstery Cleaner (ZC-54)
Motorcraft Spot and Stain Remover (U.S. only) (ZC-14)
Motorcraft Ultra-Clear Spray Glass Cleaner (ZC-23)
Motorcraft Vinyl Cleaner (Canada only) (CXC-93)
Motorcraft Wheel and Tire Cleaner (ZC-37-A)
283
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Maintenance and Specifications
SERVICE RECOMMENDATIONS
To help you service your vehicle, we provide scheduled maintenance
information which makes tracking routine service easy.
If your vehicle requires professional service, your authorized dealer can
provide the necessary parts and service. Check your Warranty Guide to
find out which parts and services are covered.
Use only recommended fuels, lubricants, fluids and service parts
conforming to specifications. Motorcraft parts are designed and built to
provide the best performance in your vehicle.
PRECAUTIONS WHEN SERVICING YOUR VEHICLE
• Do not work on a hot engine.
• Make sure that nothing gets caught in moving parts.
• Do not work on a vehicle with the engine running in an enclosed
space, unless you are sure you have enough ventilation.
• Keep all open flames and other burning material (such as cigarettes)
away from the battery and all fuel related parts.
High voltage information
WARNING: Exposure to high voltage may result in severe
personal injury or death. High voltage components must be
serviced by a trained service technician.
Your vehicle consists of various high voltage components and wiring. All
of the high voltage power flows through specific wiring assemblies which
are labeled as such and/or are covered with a solid orange convolute or
orange stripe tape. Do not come in contact with these components.
Working with the engine off
1. Set the parking brake and ensure the gearshift is securely latched in P
(Park).
2. Turn off the engine and remove the key.
3. Block the wheels to prevent the vehicle from moving unexpectedly.
Working with the engine on
1. Set the parking brake and shift to P (Park).
2. Block the wheels.
284
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Maintenance and Specifications
WARNING: To reduce the risk of vehicle damage and/or
personal burn injuries, do not start your engine with the air
cleaner removed and do not remove it while the engine is running.
OPENING THE HOOD
1. Inside the vehicle, pull the hood
release handle located under the
bottom of the instrument panel near
the steering column.
2. Go to the front of the vehicle and
release the auxiliary latch that is
located under the front center of
the hood.
3. Lift the hood and support it with the prop rod.
285
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Maintenance and Specifications
IDENTIFYING COMPONENTS IN THE ENGINE COMPARTMENT
1
3
5
6
2
4
7
8
9
1. Engine coolant reservoir
2. Engine oil filler cap
3. Engine oil dipstick
4. Motor/Electronics (M/E) coolant reservoir
5. Brake fluid reservoir
6. Power distribution box
7. Air cleaner assembly (out of view)
8. Low voltage (underhood) battery
9. Windshield washer fluid reservoir
286
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Maintenance and Specifications
WINDSHIELD WASHER FLUID
Add fluid to fill the reservoir if the
level is low. In very cold weather, do
not fill the reservoir completely.
Only use a washer fluid that meets
Ford specifications. Do not use any
special washer fluid such as
windshield water repellent type fluid
or bug wash. They may cause
squeaking, chatter noise, streaking and smearing. Refer to Maintenance
product specifications and capacities in this chapter.
State or local regulations on volatile organic compounds may restrict the
use of methanol, a common windshield washer antifreeze additive.
Washer fluids containing non-methanol antifreeze agents should be used
only if they provide cold weather protection without damaging the
vehicle’s paint finish, wiper blades or washer system.
WARNING: If you operate your vehicle in temperatures below
40°F (5°C), use washer fluid with antifreeze protection. Failure
to use washer fluid with antifreeze protection in cold weather could
result in impaired windshield vision and increase the risk of injury or
accident.
CHANGING THE WIPER BLADES
1. Pull the wiper arm away from the
vehicle. Turn the blade at an angle
from the wiper arm. Press the lock
tab to release the blade and pull the
wiper blade down toward the
windshield to remove it from the
arm.
2. Attach the new wiper to the
wiper arm and press it into place
until a click is heard.
Replace wiper blades at least once per year for optimum performance.
Poor wiper quality can be improved by cleaning the wiper blades and the
windshield. Refer to Windows and wiper blades in the Cleaning
chapter.
287
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Maintenance and Specifications
To prolong the life of the wiper blades, it is highly recommended to
scrape off the ice on the windshield before turning on the wipers. The
layer of ice has many sharp edges and can damage the micro edge of the
wiper rubber element.
ENGINE OIL
Checking the engine oil
Refer to the scheduled maintenance information for the appropriate
intervals for checking the engine oil.
1. Make sure the vehicle is on level ground.
2. Turn the engine off and wait 15 minutes for the oil to drain into the
oil pan.
3. Set the parking brake and ensure the gearshift is securely latched in P
(Park).
4. Open the hood. Protect yourself from engine heat.
5. Locate and carefully remove the engine oil level dipstick.
6. Wipe the dipstick clean. Insert the dipstick fully, then remove it again.
• If the oil level is within the lower and upper holes/lines, the oil level is
acceptable. DO NOT ADD OIL.
• If the oil level is below the lower hole/line, engine oil must be added
to raise the level within the normal operating range.
• If required, add engine oil to the engine. Refer to Adding engine oil
in this chapter.
• Do not overfill the engine with oil. Oil levels above the upper
hole/line may cause engine damage. If the engine is overfilled,
some oil must be removed from the engine by an authorized dealer.
288
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Maintenance and Specifications
7. Put the dipstick back in and ensure it is fully seated.
Adding engine oil
1. Check the engine oil. For instructions, refer to Checking the engine
oil in this chapter.
2. If the engine oil level is not within the normal operating range, add
only certified engine oil of the recommended viscosity. Remove the
engine oil filler cap and use a funnel to pour the engine oil into the
opening.
3. Recheck the engine oil level. Make sure the oil level is not above the
normal operating range on the engine oil level dipstick.
4. Install the dipstick and ensure it is fully seated.
5. Fully install the engine oil filler cap by turning the filler cap clockwise
until it stops.
To avoid possible oil loss, DO NOT operate the vehicle with the
engine oil level dipstick and/or the engine oil filler cap removed.
Engine oil and filter recommendations
Look for this certification
trademark.
Use SAE 5W-20 engine oil
Only use oils certified for gasoline engines by the American Petroleum
Institute (API). An oil with this trademark symbol conforms to the
current engine and emission system protection standards and fuel
economy requirements of the International Lubricant Standardization and
Approval Committee (ILSAC), comprised of U.S. and Japanese
automobile manufacturers.
To protect your engine and engine’s warranty, use Motorcraft SAE
5W-20 or an equivalent SAE 5W-20 oil meeting Ford specification
WSS-M2C930-A. SAE 5W-20 oil provides optimum fuel economy and
289
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Maintenance and Specifications
durability performance meeting all requirements for your
vehicle’s engine. Refer to Maintenance product specifications and
capacities later in this chapter for more information.
Do not use supplemental engine oil additives, cleaners or other engine
treatments. They are unnecessary and could lead to engine damage that
is not covered by Ford warranty.
Change your engine oil and filter according to the appropriate schedule
listed in the scheduled maintenance information.
Ford production and Motorcraft replacement oil filters are designed for
added engine protection and long life. If a replacement oil filter is used
that does not meet Ford material and design specifications, start-up
engine noises or knock may be experienced.
It is recommended you use the appropriate Motorcraft oil filter or
another with equivalent performance for your engine application.
LOW VOLTAGE (UNDERHOOD) BATTERY
Your vehicle is equipped with a
Motorcraft maintenance-free
battery which normally does not
require additional water during its
life of service.
If your battery has a cover/shield, make sure it is reinstalled
after the battery has been cleaned or replaced.
For longer, trouble-free operation, keep the top of the battery clean and
dry. Also, make certain the battery cables are always tightly fastened to
the battery terminals.
If you see any corrosion on the battery or terminals, remove the cables
from the terminals and clean with a wire brush. You can neutralize the
acid with a solution of baking soda and water.
Note: Electrical or electronic accessories or components added to
the vehicle by the dealer or the owner (e.g. spot lights, electric
winch, etc.) may adversely affect vehicle performance and
durability.
290
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Maintenance and Specifications
WARNING: Batteries normally produce explosive gases which
can cause personal injury. Therefore, do not allow flames, sparks
or lighted substances to come near the battery. When working near the
battery, always shield your face and protect your eyes. Always provide
proper ventilation.
WARNING: When lifting a plastic-cased battery, excessive
pressure on the end walls could cause acid to flow through the
vent caps, resulting in personal injury and/or damage to the vehicle or
battery. Lift the battery with a battery carrier or with your hands on
opposite corners.
WARNING: Keep batteries out of reach of children. Batteries
contain sulfuric acid. Avoid contact with skin, eyes or clothing.
Shield your eyes when working near the battery to protect against
possible splashing of acid solution. In case of acid contact with skin or
eyes, flush immediately with water for a minimum of 15 minutes and
get prompt medical attention. If acid is swallowed, call a physician
immediately.
WARNING: Battery posts, terminals and related accessories
contain lead and lead compounds. Wash hands after handling.
Because your vehicle’s engine is electronically-controlled by a computer,
some control conditions are maintained by power from the battery. When
the battery is disconnected or a new battery is installed, the engine must
relearn its idle and fuel trim strategy for optimum driveability and
performance. To begin this process:
1. With the vehicle at a complete stop, set the parking brake.
2. Put the gearshift in P (Park), turn off all accessories and start the
vehicle. Step on the accelerator to start the engine.
3. Run the vehicle until the engine reaches normal operating
temperature.
4. Allow the engine to idle for at least one minute.
5. Step on the accelerator to start the engine. While the engine is
running, shift the vehicle to neutral.
6. Allow the vehicle to run for at least one minute by pressing on the
accelerator pedal.
291
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Maintenance and Specifications
7. Drive the vehicle to complete the relearning process.
• The vehicle may need to be driven 10 miles (16 km) or more to
relearn the idle and fuel trim strategy.
• If you do not allow the engine to relearn its idle trim, the idle
quality of your vehicle may be adversely affected until the idle
trim is eventually relearned.
If the battery has been disconnected or a new battery has been installed,
the clock and the preset radio stations must be reset once the battery is
reconnected.
• Always dispose of automotive
batteries in a responsible manner.
Follow your local authorized
standards for disposal. Call your
local authorized recycling center
to find out more about recycling
automotive batteries.
RECYCLE
Low and high voltage battery – storage
Your vehicle must be started and run for a minimum of 10 minutes once
a month in order to maintain the high voltage battery charge. This will
maintain the high voltage battery but it is not enough to maintain the
low voltage (underhood) battery and additional low voltage (underhood)
battery charging may be required after 60 days.
If your vehicle is to be stored for 30 days or longer, the low voltage
(underhood) battery negative terminal must be disconnected. Failure to
do this could damage your vehicle’s batteries.
ENGINE COOLANT AND MOTOR/ELECTRONICS COOLANT
Your vehicle is equipped with two separate coolant systems. One is for
engine cooling and the other is for various electric motors and other
components that are specific to the hybrid operating systems.
292
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Maintenance and Specifications
Checking engine coolant
The concentration and level of
engine coolant should be checked at
the intervals listed in scheduled
maintenance information. The
coolant concentration should be
maintained at 50/50 coolant and
distilled water, which equates to a
freeze point of -34°F (-36°C).
Coolant concentration testing is
possible with a hydrometer or
antifreeze tester. The level of
coolant should be maintained at the
FULL COLD level or within the
COLD FILL RANGE in the coolant
reservoir. If the level falls below, add
coolant per the instructions in the Adding engine coolant section. When
the engine is cold, check the level of engine coolant in the reservoir.
Checking motor/electronics (M/E) coolant
The M/E coolant reservoir is located
at the rear of the engine
compartment. Refer to the following
engine coolant sections for all
information, instructions and
warnings related to cooling systems.
The two systems use the same
coolant and operate similarly, with
the Motor and Electronics system
generally operating at a lower
temperature and pressure. The fluid
levels in both reservoirs need to be maintained. When the engine is cold,
check the level of M/E coolant in the reservoir. The coolant should be at
the FULL COLD level as shown on the side of the coolant reservoir.
Factory fill and coolant specifications
Your vehicle was factory-filled with a 50/50 engine coolant and water
concentration. If the concentration of coolant falls below 40% or above
60%, the engine parts could become damaged or not work properly. A
50/50 mixture of coolant and water provides the following:
• Freeze protection down to -34°F (-36°C).
• Boiling protection up to 265°F (129°C).
293
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Maintenance and Specifications
• Protection against rust and other forms of corrosion.
• Enables calibrated gauges to work properly.
Common instructions for cooling systems
• The engine coolant should be at the FULL COLD level or within the
COLD FILL RANGE as listed on the engine coolant reservoir
(depending upon application).
• Refer to the scheduled maintenance information for service interval
schedules.
• Be sure to read and understand Precautions when servicing your
vehicle in this chapter.
If the engine coolant has not been checked at the recommended interval,
the engine coolant reservoir may become low or empty. If the reservoir is
low or empty, add engine coolant to the reservoir. Refer to Adding
engine coolant in this chapter.
Note: Automotive fluids are not interchangeable; do not use engine
coolant/antifreeze or windshield washer fluid outside of its specified
function and vehicle location.
Adding engine coolant
When adding coolant, make sure it is a 50/50 mixture of engine coolant
and distilled water. Add the mixture to the coolant reservoir, when the
engine is cool, until the appropriate fill level is obtained. If coolant is
filled to the COLD FILL RANGE or FULL COLD level when the engine is
not cool, the system will remain underfilled.
WARNING: Do not add engine coolant when the engine is hot.
Steam and scalding liquids released from a hot cooling system
can burn you badly. Also, you can be burned if you spill coolant on hot
engine parts.
WARNING: Do not put engine coolant in the windshield washer
fluid container. If sprayed on the windshield, engine coolant
could make it difficult to see through the windshield.
• DO NOT MIX different colors or types of coolant in your vehicle.
Make sure the correct coolant is used. DO NOT MIX recycled coolant
and new (unused) coolant together in the vehicle. Mixing of engine
coolants may harm your engine’s cooling system. The use of an
294
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Maintenance and Specifications
improper coolant may harm engine and cooling system components
and may void the warranty. Refer to Maintenance product
specifications and capacities in this chapter.
• A large amount of water without engine coolant may be added, in case
of emergency, to reach a vehicle service location. In this instance, the
cooling system must be drained and refilled with a 50/50 mixture of
engine coolant and distilled water as soon as possible. Water alone
(without engine coolant) can cause engine damage from corrosion,
overheating or freezing.
• Do not use alcohol, methanol, brine or any engine coolants
mixed with alcohol or methanol antifreeze (coolant). Alcohol
and other liquids can cause engine damage from overheating or
freezing.
• Do not add extra inhibitors or additives to the coolant. These
can be harmful and compromise the corrosion protection of the engine
coolant.
For vehicles with overflow coolant systems with a non-pressurized cap
on the coolant recovery system, add coolant to the coolant recovery
reservoir when the engine is cool. Add the proper mixture of coolant and
distilled water to the FULL COLD level. For all other vehicles which have
a coolant degas system with a pressurized cap, or if it is necessary to
remove the coolant pressure relief cap on the radiator of a vehicle with
an overflow system, follow these steps to add engine coolant.
WARNING: To reduce the risk of personal injury, make sure the
engine is cool before unscrewing the coolant pressure relief cap.
The cooling system is under pressure; steam and hot liquid can come
out forcefully when the cap is loosened slightly.
Add the proper mixture of coolant and water to the cooling system by
following these steps:
1. Before you begin, turn the engine off and let it cool.
2. When the engine is cool, wrap a thick cloth around the coolant
pressure relief cap on the coolant reservoir (a translucent plastic bottle).
Slowly turn cap counterclockwise (left) until pressure begins to release.
3. Step back while the pressure releases.
4. When you are sure that all the pressure has been released, use the
cloth to turn it counterclockwise and remove the cap.
5. Fill the coolant reservoir slowly with the proper coolant mixture, to
within the COLD FILL RANGE or the FULL COLD level on the reservoir.
295
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Maintenance and Specifications
If you removed the radiator cap in an overflow system, fill the radiator
until the coolant is visible and radiator is almost full.
6. Replace the cap. Turn until tightly installed. Cap must be tightly
installed to prevent coolant loss.
After any coolant has been added, check the coolant concentration (refer
to Checking engine coolant). If the concentration is not 50/50
(protection to –34°F/–36°C), drain some coolant and adjust the
concentration. It may take several drains and additions to obtain a 50/50
coolant concentration.
Whenever coolant has been added, the coolant level in the coolant
reservoir should be checked the next few times you drive the vehicle. If
necessary, add enough 50/50 concentration of engine coolant and
distilled water to bring the liquid level to the proper level.
If you have to add more than 1.0 quart (1.0 liter) of engine coolant per
month, have your authorized dealer check the engine cooling system.
Your cooling system may have a leak. Operating an engine with a low
level of coolant can result in engine overheating and possible engine
damage.
Recycled engine coolant
Ford Motor Company does NOT recommend the use of recycled engine
coolant since a Ford-approved recycling process is not yet available.
Used engine coolant should be disposed of in an appropriate
manner. Follow your community’s regulations and standards for recycling
and disposing of automotive fluids.
Coolant refill capacity
To find out how much fluid your vehicle’s cooling system can hold, refer
to Maintenance product specifications and capacities in this chapter.
Fill your engine coolant reservoir as outlined in Adding engine coolant
in this section.
Severe climates
If you drive in extremely cold climates (less than –34°F [–36°C]):
• It may be necessary to increase the coolant concentration
above 50%.
• NEVER increase the coolant concentration above 60%.
• A coolant concentration of 60% will provide freeze point
protection down to -62°F [-52°C]. Increased engine coolant
296
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Maintenance and Specifications
concentrations above 60% will decrease the overheat
protection characteristics of the engine coolant and may cause
engine damage.
• If available, refer to the chart on the coolant container to
ensure the coolant concentration in your vehicle will provide
adequate freeze protection at the temperatures in which you
drive in the winter months.
If you drive in extremely hot climates:
• It is still necessary to maintain the coolant concentration
above 40%.
• NEVER decrease the coolant concentration below 40%.
• A coolant concentration of 40% will provide freeze point
protection down to -12°F [-24°C]. Decreased engine coolant
concentrations below 40% will decrease the corrosion/freeze
protection characteristics of the engine coolant and may cause
engine damage.
• If available, refer to the chart on the coolant container to
ensure the coolant concentration in your vehicle will provide
adequate protection at the temperatures in which you drive.
Vehicles driven year-round in non-extreme climates should use a 50/50
mixture of engine coolant and distilled water for optimum cooling system
and engine protection.
FUEL FILTER
Your vehicle is equipped with a lifetime fuel filter that is integrated with
the fuel tank. Regular maintenance or replacement is not needed.
WHAT YOU SHOULD KNOW ABOUT AUTOMOTIVE FUELS
Important safety precautions
WARNING: Do not overfill the fuel tank. The pressure in an
overfilled tank may cause leakage and lead to fuel spray and fire.
WARNING: The fuel system may be under pressure. If you hear
a hissing sound near the fuel filler door (Easy Fuel™ “no cap”
fuel system), do not refuel until the sound stops. Otherwise, fuel may
spray out, which could cause serious personal injury.
297
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Maintenance and Specifications
WARNING: Automotive fuels can cause serious injury or death
if misused or mishandled.
WARNING: Gasoline may contain benzene, which is a
cancer-causing agent.
Observe the following guidelines when handling automotive fuel:
• Extinguish all smoking materials
and any open flames before
refueling your vehicle.
• Always turn off the vehicle before
refueling.
• Automotive fuels can be harmful
or fatal if swallowed. Fuel such as gasoline is highly toxic and if
swallowed can cause death or permanent injury. If fuel is swallowed,
call a physician immediately, even if no symptoms are immediately
apparent. The toxic effects of fuel may not be visible for hours.
• Avoid inhaling fuel vapors. Inhaling too much fuel vapor of any kind
can lead to eye and respiratory tract irritation. In severe cases,
excessive or prolonged breathing of fuel vapor can cause serious
illness and permanent injury.
• Avoid getting fuel liquid in your eyes. If fuel is splashed in the eyes,
remove contact lenses (if worn), flush with water for 15 minutes and
seek medical attention. Failure to seek proper medical attention could
lead to permanent injury.
• Fuels can also be harmful if absorbed through the skin. If fuel is
splashed on the skin and/or clothing, promptly remove contaminated
clothing and wash skin thoroughly with soap and water. Repeated or
prolonged skin contact with fuel liquid or vapor causes skin irritation.
• Be particularly careful if you are taking “Antabuse” or other forms of
disulfiram for the treatment of alcoholism. Breathing gasoline vapors,
or skin contact could cause an adverse reaction. In sensitive
individuals, serious personal injury or sickness may result. If fuel is
splashed on the skin, promptly wash skin thoroughly with soap and
water. Consult a physician immediately if you experience an adverse
reaction.
298
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Maintenance and Specifications
WARNING: When refueling always shut the engine off and
never allow sparks or open flames near the filler neck. Never
smoke while refueling. Fuel vapor is extremely hazardous under certain
conditions. Care should be taken to avoid inhaling excess fumes.
WARNING: The flow of fuel through a fuel pump nozzle can
produce static electricity, which can cause a fire if fuel is
pumped into an ungrounded fuel container.
Refueling
WARNING: Fuel vapor burns violently and a fuel fire can cause
severe injuries. To help avoid injuries to you and others:
• Read and follow all the instructions on the pump island;
• Turn off your engine when you are refueling;
• Do not smoke if you are near fuel or refueling your vehicle;
• Keep sparks, flames and smoking materials away from fuel;
• Stay outside your vehicle and do not leave the fuel pump unattended
when refueling your vehicle — this is against the law in some places;
• Keep children away from the fuel pump; never let children pump
fuel.
• Do not use personal electronic devices while refueling. It can ignite
fuel vapors.
Use the following guidelines to avoid electrostatic charge build-up when
filling an ungrounded fuel container:
• Place approved fuel container on the ground.
• DO NOT fill a fuel container while it is in the vehicle (including the
cargo area).
• Keep the fuel pump nozzle in contact with the fuel container while
filling.
• DO NOT use a device that would hold the fuel pump handle in the fill
position.
299
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Maintenance and Specifications
Easy Fuel™ “no cap” fuel system
Your fuel tank is equipped with an Easy Fuel™ “no cap” fuel filler
system. This allows you to simply open the fuel filler door and insert the
fuel filler nozzle into the fuel system. The Easy Fuel™ system is
self-sealing and protected against dust, dirt, water and snow/ice.
When fueling your vehicle:
1. Turn the engine off.
2. Open the fuel filler door.
3. Slowly insert the fuel filler nozzle fully into the fuel system, and leave
the nozzle fully inserted until you are done pumping. Pump fuel as
normal.
4. After you are done pumping fuel, slowly remove the fuel filler
nozzle—allow about five seconds after pumping fuel before removing the
fuel filler nozzle. This allows residual fuel to drain back into the fuel tank
and not spill onto the vehicle.
Note: A fuel spillage concern may occur if overfilling the fuel tank. Do
not overfill the tank to the point that the fuel is able to bypass the fuel
filler nozzle. The overfilled fuel may run down the drain located below
and in front of the fuel filler door.
If the check fuel fill inlet lamp or CHECK FUEL FILL INLET message
comes on, the fuel fill inlet may not have properly closed. The inlet may
have stuck open or debris may be preventing the inlet from fully closing.
At the next opportunity, safely pull off the road, turn off the engine,
open the fuel filler door and remove any visible debris from the fuel fill
opening. Insert either the fuel fill nozzle or the fuel fill funnel (see
Refilling with a portable fuel container for funnel location) provided
with the vehicle several times to dislodge any debris and/or allow the
inlet to close properly. If this action corrects the problem, the check fuel
fill inlet lamp or CHECK FUEL FILL INLET message may not reset
immediately. It may take several driving cycles for the check fuel fill inlet
lamp or CHECK FUEL FILL INLET message to turn off. A driving cycle
consists of an engine start-up (after four or more hours with the engine
off) followed by city/highway driving. Continuing to drive with the check
fuel fill inlet lamp or CHECK FUEL FILL INLET message on may cause
the service engine soon lamp to turn on as well.
WARNING: The fuel system may be under pressure. If you hear
a hissing sound near the fuel filler door (Easy Fuel™ “no cap”
fuel system), do not refuel until the sound stops. Otherwise, fuel may
spray out, which could cause serious personal injury.
300
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Maintenance and Specifications
Choosing the right fuel
Use only UNLEADED fuel or UNLEADED fuel blended with a maximum
of 10% ethanol. Do not use fuel ethanol (E85), diesel, methanol, leaded
fuel or any other fuel. The use of leaded fuel is prohibited by law and
could damage your vehicle.
Your vehicle was not designed to use fuel or fuel additives with metallic
compounds, including manganese-based additives.
Note: Use of any fuel other than those recommended may cause
powertrain damage, a loss of vehicle performance, and repairs may not
be covered under warranty.
Octane recommendations
Your vehicle is designed to use
“Regular” unleaded gasoline with a
pump (R+M)/2 octane rating of 87.
87
Some stations offer fuels posted as
(R+M)/2 METHOD
“Regular” with an octane rating
below 87, particularly in high altitude areas. Fuels with octane levels
below 87 are not recommended.
Do not be concerned if your engine sometimes knocks lightly. However, if
it knocks heavily under most driving conditions while you are using fuel
with the recommended octane rating, see your authorized dealer to
prevent any engine damage.
Fuel quality
If you are experiencing starting, rough idle or hesitation driveability
problems during a cold start, try a different brand of “Regular” unleaded
gasoline. Premium unleaded gasoline is not recommended for vehicles
designed to use “Regular” unleaded gasoline because it may cause these
problems to become more pronounced. If the problems persist, see your
authorized dealer.
Do not add aftermarket fuel additive products to your fuel tank. It
should not be necessary to add any aftermarket products to your fuel
tank if you continue to use high quality fuel of the recommended octane
rating. These products have not been approved for your engine and
could cause damage to the fuel system. Repairs to correct the effects of
using an aftermarket product in your fuel may not be covered by your
warranty.
Many of the world’s automakers approved the World-Wide Fuel Charter
that recommends gasoline specifications to provide improved
301
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Maintenance and Specifications
performance and emission control system protection for your vehicle.
Gasolines that meet the World-Wide Fuel Charter should be used when
available. Ask your fuel supplier about gasolines that meet the
World-Wide Fuel Charter.
Cleaner air
Ford endorses the use of reformulated “cleaner-burning” gasolines to
improve air quality, per the recommendations in the Choosing the right
fuel section.
Running out of fuel
Avoid running out of fuel because this situation may have an adverse
effect on powertrain components.
If you have run out of fuel:
• You may need to cycle the ignition from off to on several times after
refueling to allow the fuel system to pump the fuel from the tank to
the engine. On restarting, cranking time will take a few seconds longer
than normal.
• Normally, adding 1 gallon (3.8L) of fuel is enough to restart the
engine. If the vehicle is out of fuel and on a steep grade, more than
1 gallon (3.8L) may be required.
• The service engine soon
indicator may come on. For more
information on the service engine soon indicator, refer to Warning
lights and chimes in the Instrument Cluster chapter.
Refilling with a portable fuel container
With the Easy Fuel™ “no cap” fuel system, use the following directions
when filling from a portable fuel container:
WARNING: Do not insert the nozzle of portable fuel containers
or aftermarket funnels into the Easy Fuel™ system. This could
damage the fuel system and its seal, and may cause fuel to run onto
the ground instead of filling the tank, which could result in serious
personal injury.
WARNING: Do not try to pry open or push open the Easy
Fuel™ system with foreign objects. This could damage the fuel
system and its seal and cause injury to you or others.
When filling the vehicle’s fuel tank from a portable fuel container, use the
included funnel.
302
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Maintenance and Specifications
1. Locate the white plastic funnel. It
is attached to the underside of the
spare tire cover or is included with
the tire changing tools.
2. Slowly insert the funnel into the Easy Fuel™ system.
3. Fill the vehicle with fuel from the portable fuel container.
4. When done, clean the funnel or properly dispose of it. Extra funnels
can be purchased from your authorized dealer if you choose to dispose
of the funnel. Do not use aftermarket funnels; they will not work with
the Easy Fuel™ system and can damage it. The included funnel has
been specially designed to work safely with your vehicle.
ESSENTIALS OF GOOD FUEL ECONOMY
Measuring techniques
Your best source of information about actual fuel economy is you, the
driver. You must gather information as accurately and consistently as
possible. Fuel expense, frequency of fill-ups or fuel gauge readings are
NOT accurate as a measure of fuel economy. We do not recommend
taking fuel economy measurements during the first 1,000 miles
(1,600 km) of driving (engine break-in period). You will get a more
accurate measurement after 2,000 miles–3,000 miles (3,000 km–5,000
km).
Filling the tank
When the fuel gauge indicates empty, there is still a small reserve of fuel
in the fuel system. When refueling your vehicle after the fuel gauge
indicates empty, you might not be able to refuel the full amount of the
advertised capacity of the fuel tank due to the empty reserve still
present in the tank. The amount of usable fuel in the empty reserve
varies and should not be relied upon to increase driving range.
For consistent results when filling the fuel tank:
• Turn the engine/ignition switch to the off position prior to refueling;
an error in the reading will result if the engine is left running.
303
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Maintenance and Specifications
• Allow no more than two automatic click-offs when filling.
• Always use fuel with the recommended octane rating.
• Use a known quality gasoline, preferably a national brand.
Your results will be most accurate if your filling method is consistent.
Calculating fuel economy
1. Fill the fuel tank completely and record the initial odometer reading
(in miles or kilometers).
2. Each time you fill the tank, record the amount of fuel added (in
gallons or liters).
3. After at least three to five tank fill-ups, fill the fuel tank and record
the current odometer reading.
4. Subtract your initial odometer reading from the current odometer
reading.
5. Follow one of the simple calculations in order to determine fuel
economy:
Calculation 1: Divide total miles traveled by total gallons used.
Calculation 2: Multiply liters used by 100, then divide by total
kilometers traveled.
Keep a record for at least one month and record the type of driving (city
or highway). This will provide an accurate estimate of the vehicle’s fuel
economy under current driving conditions. Additionally, keeping records
during summer and winter will show how temperature impacts fuel
economy. In general, very hot or very cold temperatures give lower fuel
economy.
Driving style — good driving and fuel economy habits
Since it is able to operate in electric mode and to collect braking energy,
your hybrid vehicle may get better fuel economy in city driving than on
the highway. This is contrary to conventional vehicles. However, many of
the same actions that improve fuel economy in a conventional vehicle
will also improve fuel economy in this vehicle.
Give consideration to the lists that follow and you may be able to
improve your fuel economy.
304
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Maintenance and Specifications
Habits
• Avoid aggressive driving. Quick acceleration and deceleration decrease
fuel economy.
• Drive at a smooth, constant speed. Excessive variation in pedal input
causes more operating mode changes and reduces efficiency.
• Drive at reasonable speeds. Traveling at 60 mph [96 km/h] uses
approximately 20% less fuel than traveling at 70 mph [112 km/h]).
• Minimize A/C and defroster usage. Your vehicle is equipped with an
electric A/C system, which can provide cooling for passenger comfort
or defrost without running the engine. However, the A/C system uses
battery energy when the engine is off, which reduces fuel economy.
Using Auto mode, minimizing use of defrost and Max A/C, or choosing
a higher temperature setting can help reduce energy usage.
• Minimize temperature extremes when the vehicle is parked, for
example by storing in a garage to avoid extreme cold in winter and
extreme sun loads in summer. The high voltage battery operates more
efficiently in moderate temperatures, and less energy will be spent
returning the passenger compartment to a comfortable temperature.
• Combine errands. Your vehicle is more fuel efficient when the engine
is warm. Driving to your farthest destination first will warm the engine
more quickly and may improve fuel economy for the rest of the trip.
Maintenance
• Keep tires properly inflated and use only recommended size.
• Keep wheels properly aligned.
• Use recommended engine oil. Refer to Maintenance product
specifications and capacities in this chapter.
• Perform all regularly scheduled maintenance items. Follow the
recommended maintenance schedule and owner maintenance checks
found in scheduled maintenance information.
Conditions
• Heavily loading a vehicle or towing a trailer may reduce fuel economy
at any speed.
• Carrying unnecessary weight may reduce fuel economy (approximately
1 mpg [0.4 km/L] is lost for every 300 lb [136 kg] of weight carried).
• Adding certain accessories to your vehicle (for example; bug
deflectors, rollbars/light bars, running boards, ski/luggage racks, flags)
may reduce fuel economy.
305
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Maintenance and Specifications
• Using fuel blended with alcohol may lower fuel economy.
• Driving on flat terrain offers improved fuel economy as compared to
driving on mountainous terrain.
EMISSION CONTROL SYSTEM
Your vehicle is equipped with various emission control components and a
catalytic converter which will enable your vehicle to comply with
applicable exhaust emission standards. To make sure that the catalytic
converter and other emission control components continue to work
properly:
• Use only the specified fuel listed.
• Avoid running out of fuel.
• Do not turn off the ignition while your vehicle is moving, especially at
high speeds.
• Have the items listed in scheduled maintenance information
performed according to the specified schedule.
The scheduled maintenance items listed in scheduled maintenance
information are essential to the life and performance of your vehicle
and to its emissions system.
If other than Ford, Motorcraft or Ford-authorized parts are used for
maintenance replacements or for service of components affecting
emission control, such non-Ford parts should be equivalent to genuine
Ford Motor Company parts in performance and durability.
WARNING: Do not park, idle, or drive your vehicle in dry grass
or other dry ground cover. The emission system heats up the
engine compartment and exhaust system, which can start a fire.
Illumination of the service engine soon
indicator, charging system
warning light or the temperature warning light, fluid leaks, strange odors,
smoke or loss of engine power could indicate that the emission control
system is not working properly.
An improperly operating or damaged exhaust system may allow exhaust
to enter the vehicle. Have a damaged or improperly operating exhaust
system inspected and repaired immediately.
WARNING: Exhaust leaks may result in entry of harmful and
potentially lethal fumes into the passenger compartment.
306
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Maintenance and Specifications
Do not make any unauthorized changes to your vehicle or engine. By
law, vehicle owners and anyone who manufactures, repairs, services,
sells, leases, trades vehicles, or supervises a fleet of vehicles are not
permitted to intentionally remove an emission control device or prevent
it from working. Information about your vehicle’s emission system is on
the Vehicle Emission Control Information Decal located on or near the
engine. This decal also lists engine displacement.
Please consult your Warranty Guide for complete emission warranty
information.
On-board diagnostics (OBD-II)
Your vehicle is equipped with a computer that monitors the engine’s
emission control system. This system is commonly known as the
on-board diagnostics system (OBD-II). The OBD-II system protects the
environment by ensuring that your vehicle continues to meet
government emission standards. The OBD-II system also assists your
authorized dealer in properly servicing your vehicle. When the service
engine soon
a malfunction. Temporary malfunctions may cause the service engine
soon indicator to illuminate. Examples are:
indicator illuminates, the OBD-II system has detected
1. The vehicle has run out of fuel—the engine may misfire or run poorly.
2. Poor fuel quality or water in the fuel—the engine may misfire or run
poorly.
3. The fuel fill inlet may not have been properly closed. See Easy Fuel™
“no cap” fuel system in this chapter.
4. Driving through deep water—the electrical system may be wet.
These temporary malfunctions can be corrected by filling the fuel tank
with good quality fuel, properly closing the fuel fill inlet or letting the
electrical system dry out. After three driving cycles without these or any
other temporary malfunctions present, the service engine soon
indicator should stay off the next time the engine is started. A driving
cycle consists of a cold engine startup followed by mixed city/highway
driving. No additional vehicle service is required.
If the service engine soon
indicator remains on, have your vehicle
serviced at the first available opportunity. Although some malfunctions
detected by the OBD-II may not have symptoms that are apparent,
continued driving with the service engine soon
indicator on can
result in increased emissions, lower fuel economy, reduced engine and
transmission smoothness, and lead to more costly repairs.
307
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Maintenance and Specifications
Readiness for Inspection/Maintenance (I/M) testing
Some state/provincial and local governments may have
Inspection/Maintenance (I/M) programs to inspect the emission control
equipment on your vehicle. Failure to pass this inspection could prevent
you from getting a vehicle registration. Your vehicle may not pass the I/M
test if the service engine soon
indicator is on or not working
properly (bulb is burned out), or if the OBD-II system has determined
that some of the emission control systems have not been properly
checked. In this case, the vehicle is considered not ready for I/M testing.
If the service engine soon
indicator is on or the bulb does not
work, the vehicle may need to be serviced. Refer to On-board
diagnostics (OBD-II) in this chapter.
If the vehicle’s engine or transmission has just been serviced, or the
battery has recently run down or been replaced, the OBD-II system may
indicate that the vehicle is not ready for I/M testing. To determine if the
vehicle is ready for I/M testing, turn the ignition key to the on position
for 15 seconds without cranking the engine. If the service engine
soon
indicator blinks eight times, it means that the vehicle is not
ready for I/M testing; if the service engine soon
indicator stays on
solid, it means that the vehicle is ready for I/M testing.
The OBD-II system is designed to check the emission control system
during normal driving. A complete check may take several days. If the
vehicle is not ready for I/M testing, the following driving cycle consisting
of mixed city and highway driving may be performed:
15 minutes of steady driving on an expressway/highway followed by
20 minutes of stop-and-go driving with at least four 30-second idle
periods.
Allow the vehicle to sit for at least eight hours without starting the
engine. Then, start the engine and complete the above driving cycle. The
engine must warm up to its normal operating temperature. Once started,
do not turn off the engine until the above driving cycle is complete. If
the vehicle is still not ready for I/M testing, the above driving cycle will
have to be repeated.
308
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Maintenance and Specifications
BRAKE FLUID
The fluid level will drop slowly as
the brakes wear, and will rise when
the brake components are replaced.
Check fluid levels with the ignition
in the on position. Fluid levels
between the MIN and MAX lines are
within the normal operating range;
there is no need to add fluid.
If the fluid levels are outside of the
normal operating range the performance of your brake system could be
compromised; seek service from your authorized dealer immediately.
TRANSMISSION FLUID
Checking electronically-controlled Continuously Variable
Transmission (eCVT)
The eCVT does not have an underhood transmission fluid dipstick.
Your transmission does not consume fluid. It is designed to be filled for
life. However, the fluid level should be checked if the transmission is not
working properly, or if you notice some sign of fluid leakage.
Transmission fluid should be checked and, if required, fluid
should be added by an authorized dealer.
Do not use supplemental transmission fluid additives, treatments or
cleaning agents. The use of these materials may affect transmission
operation and result in damage to internal transmission components.
AIR FILTER
Your vehicle is equipped with a long life air filter. The air filter is
designed to last the life of the vehicle. See your authorized dealer or a
qualified technician for replacement. The technician can check the
diagnostics system for the possibility of an excessively dirty air filter.
VEHICLE STORAGE
If you plan on storing your vehicle for an extended period of time
(30 days or more), refer to the following maintenance recommendations
to ensure your vehicle stays in good operating condition.
All motor vehicles and their components were engineered and tested for
reliable, regular driving. Long term storage under various conditions may
309
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Maintenance and Specifications
lead to component degradation or failure unless specific precautions are
taken to preserve the components.
General
• Store all vehicles in a dry, ventilated place.
• Protect from sunlight, if possible.
• If vehicles are stored outside, they require regular maintenance to
protect against rust and damage.
Body
• Wash vehicle thoroughly to remove dirt, grease, oil, tar or mud from
exterior surfaces, rear-wheel housing and underside of front fenders.
See the Cleaning chapter for more information.
• Periodically wash vehicles stored in exposed locations.
• Touch-up raw or primed metal to prevent rust.
• Cover chrome and stainless steel parts with a thick coat of auto wax
to prevent discoloration. Re-wax as necessary when the vehicle is
washed. See the Cleaning chapter for more information.
• Lubricate all hood, door and trunk lid hinges, and latches with a light
grade oil. See the Cleaning chapter for more information.
• Cover interior trim to prevent fading.
• Keep all rubber parts free from oil and solvents.
Engine
• The engine oil and filter should be changed prior to storage, as used
engine oil contain contaminates that may cause engine damage.
• Start the engine every 15 days. Run at fast idle until it reaches normal
operating temperature.
• With your foot on the brake, shift through all the gears while the
engine is running.
Fuel system
• Fill the fuel tank with high-quality fuel until the first automatic shutoff
of the fuel pump nozzle.
Note: During extended periods of vehicle storage (30 days or more),
fuel may deteriorate due to oxidation. Add Motorcraft Gas Stabilizer or
equivalent meeting Ford material specification ESE-M99C112-A to the
vehicle fuel system whenever actual or expected storage periods exceed
30 days. Follow the instructions on the additive label. The vehicle should
then be operated at idle speed to circulate the additive throughout the
fuel system.
310
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Maintenance and Specifications
Cooling system
• Protect against freezing temperatures.
• When removing vehicle from storage, check coolant fluid level.
Confirm there are no cooling system leaks, and fluid is at the
recommended level.
Low voltage (underhood) battery
• Check and recharge as necessary. Keep connections clean.
• If storing your vehicle for more than 30 days without recharging the
battery, disconnect the negative terminal of the low voltage
(underhood) battery to prevent its charge from becoming depleted.
Note: If battery cables are disconnected, it will be necessary to reset
memory features.
Brakes
• Make sure brakes and parking brake are fully released.
Tires
• Maintain recommended air pressure.
Miscellaneous
• Make sure all linkages, cables, levers and pins under vehicle are
covered with grease to prevent rust.
• Move vehicles at least 25 feet (8 m) every 15 days to lubricate
working parts and prevent corrosion.
Removing vehicle from storage
When your vehicle is ready to come out of storage, do the following:
• Wash your vehicle to remove any dirt or grease film build-up on
window surfaces.
• Check windshield wipers for any deterioration.
• Check under the hood for any foreign material that may have collected
during storage (mice/squirrel nests).
• Check the exhaust for any foreign material that may have collected
during storage.
• Check tire pressures and set tire inflation per the Tire Label.
• Check brake pedal operation. Drive the vehicle 15 ft (4.5 meters) back
and forth to remove rust build up.
• Check fluid levels (including coolant, oil and gas) to make sure there
are no leaks, and fluids are at recommended levels.
311
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Maintenance and Specifications
• If the battery was removed, clean the battery cable ends and inspect.
If you have any concerns or issues, contact your authorized dealer.
MOTORCRAFT PART NUMBERS
Component
Oil filter
Spark plugs
2.5L iVCT engine
FL-910
1
Cabin air filter
Low voltage (underhood)
battery
FP-67
BXT-67-R
1
For spark plug replacement, see your authorized dealer. Refer to
scheduled maintenance information chapter for the appropriate
intervals for changing the spark plugs.
Replace the spark plugs with ones that meet Ford material and
design specifications for your vehicle, such as Motorcraft or
equivalent replacement parts. The customer warranty may be
void for any damage to the engine if such spark plugs are not
used.
312
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Maintenance and Specifications
314
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Maintenance and Specifications
ENGINE DATA
Engine
2.5L I4 engine
Cubic inches
Required fuel
Firing order
152
87 octane
1-3-4-2
Ignition system
Spark plug gap
Compression ratio
Coil on plug
0.049–0.053 inch (1.25–1.35mm)
12.3:1
Engine drivebelt routing
High voltage battery data
High Voltage Battery
Battery chemistry
Nominal voltage
Nickel metal hydride
275 volts
Battery system capacity
5.5 amp-hours
315
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Maintenance and Specifications
IDENTIFYING YOUR VEHICLE
Safety Compliance Certification Label
The National Highway Traffic Safety
Administration Regulations require
that a Safety Compliance
Certification Label be affixed to a
vehicle and prescribe where the
Safety Compliance Certification
Label may be located. The Safety
Compliance Certification Label is
located on the structure (B-Pillar)
by the trailing edge of the driver’s
door or the edge of the driver’s
door.
Vehicle identification number (VIN)
The vehicle identification number is
located on the driver side
instrument panel.
XXXXXXXXXXXXXXXXX
Please note that in the graphic,
XXXX is representative of your
vehicle identification number.
316
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Maintenance and Specifications
The Vehicle Identification Number (VIN) contains the following
information:
1. World manufacturer identifier
2. Brake system / Gross Vehicle
Weight Rating (GVWR) / Restraint
Devices and their location
3. Make, vehicle line, series, body
type
4. Engine type
5. Check digit
6. Model year
7. Assembly plant
8. Production sequence number
TRANSMISSION CODE DESIGNATIONS
You can find a transmission code on
the Safety Compliance Certification
Label. The following table tells you
which transmission each code
represents.
Description
Code
Electronically-controlled continuously variable
transmission, eCVT
H
317
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Accessories
LINCOLN CUSTOM ACCESSORIES FOR YOUR VEHICLE
A wide selection of Lincoln Custom Accessories are available for your
vehicle through your local Lincoln or Ford of Canada dealer. These
quality accessories have been specifically engineered to fulfill your
automotive needs; they are custom designed to complement the style
and aerodynamic appearance of your vehicle. In addition, each accessory
is made from high quality materials and meets or exceeds Lincoln’s
rigorous engineering and safety specifications. Ford Motor Company will
repair or replace any properly dealer-installed Lincoln Custom
Accessories found to be defective in factory-supplied materials or
workmanship during the warranty period, as well as any component
damaged by the defective accessories. The accessories will be warranted
for whichever provides you the greatest benefit:
• 12 months or 12,000 miles (20,000 km) (whichever occurs first), or
• the remainder of your new vehicle limited warranty.
Contact your dealer for details and a copy of the warranty.
Following is a list of several Lincoln Custom Accessories. Not all
accessories are available for all models. To find out what accessories are
available for your vehicle, please contact your dealer or visit our online
store at: www.lincolnaccessories.com (U.S. only).
Exterior style
•Bug shields
•Splash guards
•Deflectors
•Custom graphics*
Interior style
•All weather floor mats
•Rear seat entertainment*
•Premium carpeted floor mats
•Subwoofer*
Lifestyle
•Ash cup / smoker’s package
•Cargo net*
•Roof racks and carriers*
•Rear bumper protector*
•Cargo organization and
management
•Navigation*
318
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Accessories
Peace of mind
•Remote start
•Vehicle tracking and recovery*
•Protective seat covers*
•Vehicle security systems
•Wheel locks
•Windshield wiper shaker*
*Ford Licensed Accessories (FLA) are warranted by the accessory
manufacturer’s warranty. Ford Licensed Accessories are fully designed
and developed by the accessory manufacturer and have not been
designed or tested to Ford Motor Company engineering requirements.
Contact your Ford dealer for details regarding the manufacturer’s limited
warranty and/or a copy of the FLA product limited warranty offered by
the accessory manufacturer.
For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
• When adding accessories, equipment, passengers and luggage to your
vehicle, do not exceed the total weight capacity of the vehicle or of
the front or rear axle (GVWR or GAWR as indicated on the Safety
Compliance Certification label). Consult your authorized dealer for
specific weight information.
• The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems — such as two-way radios, telephones and
theft alarms - that are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by a qualified service
technician.
• Mobile communications systems may harm the operation of your
vehicle, particularly if they are not properly designed for automotive
use.
• To avoid interference with other vehicle functions, such as anti-lock
braking systems, amateur radio users who install radios and antennas
onto their vehicle should not locate the Amateur Radio Antennas in
the area of the driver’s side hood.
• Electrical or electronic accessories or components that are added to
the vehicle by the authorized dealer or the owner may adversely affect
battery performance and durability.
319
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Ford Extended Service Plan
FORD ESP EXTENDED SERVICE PLANS (U.S. ONLY)
More than 30 million Ford, Lincoln, and Mercury owners have discovered
the powerful protection of Ford ESP. It is the only extended service plan
backed by Ford Motor Company, and provides “peace of mind”
protection beyond the New Vehicle Limited Warranty coverage.
Up to 500+ Covered Vehicle Components
There are four, new-vehicle Extended Service Plans with different levels
of coverage. Ask your dealer for details.
PremiumCare – Our most comprehensive coverage. With over 500
covered components, this plan is so complete that we generally only
discuss what’s not covered!
ExtraCare – Covers 113 components, and includes many high-tech
items.
BaseCare – Covers 84 components.
PowertrainCare – Covers 29 critical components.
Ford ESP is honored by all Ford, Lincoln and Mercury Dealers in
the U.S. and Canada It’s the only extended service plan authorized and
backed by Ford Motor Company. That means you get:
• Reliable, quality service anywhere you go.
• Factory-trained technicians.
• Genuine Ford and Motorcraft Parts.
Rental car reimbursement
If your vehicle is kept overnight for covered repairs, you are
eligible for rental car coverage, including Bumper-to-Bumper warranty
repairs, or manufacturer’s recalls.
Transferable coverage
If you sell your vehicle before your Ford ESP coverage expires, you can
transfer any remaining coverage to the new owner. Whenever you’re
ready to sell your car, prospective buyers may feel better about taking a
risk on your used vehicle. Ford ESP may add resale value!
Plus, exclusive 24/7 roadside assistance, including:
• Towing, flat-tire change and battery jump starts.
• Out-of-fuel and lock-out assistance.
• Travel expense reimbursement for lodging, meals and rental car.
• Destination assistance for taxi, shuttle, rental car coverage and
emergency transportation.
320
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Ford Extended Service Plan
Ford ESP Can Quickly Pay for Itself
One service bill – the cost of parts and labor – can easily exceed the
price of your Ford ESP Service Contract. With Ford ESP, you minimize
your risk for unexpected repair bills and rising repair costs.
Avoid the rising cost of properly maintaining your vehicle!
Ford ESP also offers a Premium Maintenance Plan that covers items that
routinely wear out.
The coverage is prepaid, so you never have to worry about affording
your vehicle maintenance. It covers regular checkups, routine
inspections, preventive care and replacement of items that require
periodic attention for normal “wear”:
• Wiper blades
• Spark plugs (except
California)
• Clutch disc
• Brake pads and linings
• Shock absorbers
• Belts and hoses
Contact your selling Ford, Lincoln, or Mercury dealership today so they
can customize a Ford Extended Service Plan that fits your driving
lifestyle and budget.
Interest free finance options available
Take advantage of our installment payment plan, just a 10% down
payment will provide you with an affordable no interest, no-fee payment
opportunity.
321
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Ford Extended Service Plan
322
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Ford Extended Service Plan
FORD ESP EXTENDED SERVICE PLANS (CANADA ONLY)
You can get more protection for your vehicle by purchasing a Ford
Extended Service Plan (ESP). Ford ESP is the only service contract
backed by Ford Motor Company of Canada, Limited. Depending on the
plan you purchase, Ford ESP provides benefits such as:
• Rental reimbursement
• Coverage for certain maintenance and wear items
• Protection against repair costs after your New Vehicle Limited
Warranty Coverage expires
• Roadside Assistance benefits
There are several Ford ESP plans available in various time, distance and
deductible combinations. Each plan is tailored to fit your own driving
needs, including reimbursement for towing and rental.
When you purchase Ford ESP, you receive added peace-of-mind
protection throughout Canada and the United States, provided by a
network of participating Ford Motor Company dealers.
For more information, visit your local Ford of Canada dealer or
www.ford.ca to find the Ford Extended Service Plan that is right for you.
NOTE: Repairs performed outside of Canada and the United States are
not eligible for Ford ESP coverage. This information is subject to change.
323
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Scheduled Maintenance Guide
GENERAL MAINTENANCE INFORMATION
Why maintain your vehicle?
This guide describes the scheduled maintenance required for your
vehicle. Carefully following this schedule helps protect against major
repair expenses resulting from neglect or inadequate maintenance and
may also help to increase the value of your vehicle when you sell or
trade it.
It is your responsibility to see that all scheduled maintenance is
performed and that the materials used meet Ford engineering
specifications. Failure to perform scheduled maintenance specific in this
guide will invalidate warranty coverage on parts affected by the lack of
maintenance. Be sure receipts for completed maintenance are kept with
the vehicle and confirmation of the work performed is always recorded in
this guide.
Your Ford or Lincoln Mercury dealer has factory-trained technicians who
can perform the required maintenance using genuine Ford parts. They
are committed to meeting your service needs and to assuring your
continuing satisfaction.
Protecting your investment
Maintenance is an investment that will pay dividends in the form of
improved reliability, durability and resale value. To ensure the proper
performance of your vehicle and its emission control systems, it is
imperative that scheduled maintenance be completed at the designated
intervals.
Your vehicle is very sophisticated and built with multiple complex
performance systems. Every manufacturer develops these systems using
different specifications and performance features. That’s why it’s
important to rely upon your Ford or Lincoln Mercury dealership to
properly diagnose and repair your vehicle.
Ford Motor Company has recommended maintenance intervals for
various parts and component systems based upon engineering testing.
Ford Motor Company relies upon this testing to determine the most
appropriate mileage for replacement of oils and fluids to protect your
vehicle at the lowest overall cost to you and recommends against
maintenance schedules that deviate from the scheduled maintenance
information.
324
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Scheduled Maintenance Guide
Ford strongly recommends the use of genuine Ford replacement parts.
Parts other than Ford, Motorcraft or Ford-authorized remanufactured
parts that are used for maintenance replacement or for the service of
components affecting emission control must be equivalent to genuine
Ford Motor Company parts in performance and durability. It is the
owner’s responsibility to determine the equivalency of such parts. Please
consult your Warranty Guide for complete warranty information.
Non-Ford approved chemicals or additives are not required for factory
recommended maintenance. In fact, Ford Motor Company recommends
against the use of such additive products unless specifically
recommended by Ford for a particular application.
Oil, fluids and flushing
In many cases, fluid discoloration is a normal operating characteristic
and, by itself, does not necessarily indicate a concern or that the fluid
needs to be changed. However, discolored fluids that also show signs of
overheating and/or foreign material contamination should be inspected
immediately by a qualified expert such as the factory-trained technicians
at your Ford or Lincoln Mercury Dealership. Your vehicle’s oils and fluids
should be changed at the specified intervals or in conjunction with a
repair. Flushing is a viable way to change fluid for many vehicle
sub-systems during scheduled maintenance. It is critical that systems are
flushed only with new fluid that is the same as that required to fill and
operate the system, or using a Ford-approved flushing chemical.
Genuine Ford parts and service
When planning your maintenance services, consider your Ford and
Lincoln Mercury dealership for all your vehicle’s needs.
Get the most from your service and maintenance visits
There are a lot of reasons why visiting your Ford or Lincoln Mercury
dealership for all your service needs is a great way to help keep your
vehicle running great.
Convenience
Many dealerships have extended evening and Saturday hours to make
your service visit more convenient. How’s that for quality service?
Factory-trained technicians
Ford and Lincoln Mercury service technicians participate in extensive
factory-sponsored certification training to help them become experts on
the operation of your vehicle. Ask your dealership about the training and
certification their technicians have received.
325
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Scheduled Maintenance Guide
Genuine Ford and Motorcraftா replacement parts
Ford and Lincoln Mercury dealerships stock Ford and Motorcraft
branded replacement parts. These parts meet or exceed Ford Motor
Company’s specifications, and we stand behind them. Parts installed at
your Ford or Lincoln Mercury dealership carry a nationwide, 12 months,
12,000 mile (20,000 km) parts and labor limited warranty. Your dealer
can give you details.
Value shopping for your vehicle’s maintenance needs
Your dealership recognizes the competitive landscape of maintenance and
light repair automotive services. With factory-trained technicians, and
one-stop service from routine maintenance like oil changes and tire
rotations to repairs like brake service, check out the value your Ford and
Lincoln Mercury dealers can offer.
WHICH MAINTENANCE SCHEDULE SHOULD YOU FOLLOW?
Owner checks and services
Certain basic maintenance checks and inspections should be performed
by the owner or a service technician at the intervals indicated. Service
information and supporting specifications are provided in this owner’s
guide.
Any adverse condition should be brought to the attention of your dealer
or qualified service technician as soon as possible for the proper service
advice. The owner maintenance service checks are generally not covered
by warranties so you may be charged for labor, parts or lubricants used.
Maximum oil change interval
As indicated by the instrument cluster message center (can be up to one year or 10,000 miles [16,000 km])
❑
Engine and motor/electronics coolant change interval
6 years or 100,000 miles (160,000 km) - change engine and motor/electronics coolant (whichever comes first)
After initial change - change engine and motor/electronics coolant every 3 years or 50,000 miles (80,000 km)
❑
❑
326
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Scheduled Maintenance Guide
Check every month
Check function of all interior and exterior lights
Check tires for wear and correct air pressure, including spare tire
Check windshield washer fluid level
❑
❑
❑
❑
Check engine oil level
Check every six months
Check lap/shoulder belts and seat latches for wear and function
Check parking brake for proper operation
Check safety warning lamps (brake, ABS, airbag, safety belt) for operation
Check cooling system fluid levels and strength
❑
❑
❑
❑
❑
❑
❑
❑
❑
Check battery connections and clean if necessary
Check washer spray, wiper operation and clean all wiper blades (replace as necessary)
Check and lubricate all hinges, latches and outside locks. Inspect for correct operation
Check and lubricate door rubber weatherstrips. Inspect for excessive wear
Check and clean body and door drain holes. Inspect for clogs and obstructions
Multi-point inspection
In order to keep your vehicle running right, it is important to have the
systems on your vehicle checked regularly. This can help identify
potential issues and prevent major problems. Ford Motor Company
recommends the following multi-point inspection be performed at every
scheduled maintenance interval to help ensure your vehicle keeps
running great.
327
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Scheduled Maintenance Guide
Multi-point inspection - Recommended at every visit
Check and top-up fluid levels: brake, coolant recovery reservoir, manual and automatic transmission (if equipped with an
underhood dipstick), power steering (if equipped) and window washer
Inspect tires for wear and check air pressure, including spare.
Check exhaust system for leaks, damage, loose parts and foreign material.
Check battery performance.
Check operation of horn, exterior lamps, turn signals and hazard warning lights.
Check radiator, coolers, heater and air conditioning hoses.
Inspect windshield washer spray and wiper operation.
Check windshield for cracks, chips and pitting.
Inspect for oil and fluid leaks.
Inspect engine air filter.
Inspect half shaft dust boots, if equipped.
Check shocks and struts and other suspension components for leaks and damage.
Inspect steering and linkage.
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
Inspect accessory drive belt(s).
Inspect clutch operation, if equipped.
Be sure to ask your Ford or Lincoln Mercury dealership service advisor
or technician about the multi-point vehicle inspection. It’s a
comprehensive way to perform a thorough inspection of your vehicle. It’s
your checklist that gives you immediate feedback on the overall
condition of your vehicle. You’ll know what’s been checked, what’s okay,
as well as those things that may require future or immediate attention.
The multi-point vehicle inspection is one more way to keep your vehicle
running great!
328
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Scheduled Maintenance Guide
329
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Scheduled Maintenance Guide
NORMAL SCHEDULED MAINTENANCE AND LOG
The following section contains the “Normal Schedule”. This schedule is
presented at specific mileage (kilometer) intervals with exceptions
noted. Reset your oil life monitoring system after each engine oil and
filter change; refer to the Instrument Cluster chapter.
330
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Scheduled Maintenance Guide
331
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Scheduled Maintenance Guide
Every 20,000 miles Replace cabin air filter (if equipped)
(32,000 km)
Every 30,000 miles Replace climate-controlled seat filter (if
(48,000 km)
equipped)
Every 100,000 miles Change engine coolant and motor/electronics
(160,000 km)
coolant1
Replace spark plugs
Inspect accessory drive belt(s)2
Every 150,000 miles Change automatic transmission fluid and filter
(240,000 km)
(filter not required on 6F35, 6F50, DPS6 and
AWF-21 transmissions); consult dealer for
requirements
Change manual transmission fluid
Change rear axle fluid (RWD vehicles)
Replace accessory drive belt(s) if not replaced
within the last 100,000 miles (160,000 km)
Replace timing belt (Fiesta). Failure to replace
timing belt can cause internal engine
damage.
1Initial replacement at 100,000 miles (160,000 km) or 72 months; every
50,000 miles (80,000 km) or 36 months thereafter
2Perform a follow-up inspection at 120,000 miles (192,000 km)
332
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Scheduled Maintenance Guide
Maintenance schedule log
DEALER VALIDATION:
DEALER VALIDATION:
P&A CODE:
P&A CODE:
RO#:
DATE:
HOURS:
RO#:
DATE:
HOURS:
MILEAGE:
MILEAGE:
DEALER VALIDATION:
DEALER VALIDATION:
P&A CODE:
HOURS:
P&A CODE:
HOURS:
RO#:
DATE:
RO#:
DATE:
MILEAGE:
MILEAGE:
DEALER VALIDATION:
DEALER VALIDATION:
P&A CODE:
HOURS:
P&A CODE:
HOURS:
RO#:
DATE:
RO#:
DATE:
MILEAGE:
MILEAGE:
DEALER VALIDATION:
DEALER VALIDATION:
P&A CODE:
HOURS:
P&A CODE:
HOURS:
RO#:
DATE:
RO#:
DATE:
MILEAGE:
MILEAGE:
DEALER VALIDATION:
DEALER VALIDATION:
P&A CODE:
HOURS:
P&A CODE:
HOURS:
RO#:
DATE:
RO#:
DATE:
MILEAGE:
MILEAGE:
333
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Scheduled Maintenance Guide
DEALER VALIDATION:
DEALER VALIDATION:
P&A CODE:
P&A CODE:
HOURS:
RO#:
DATE:
HOURS:
RO#:
DATE:
MILEAGE:
MILEAGE:
DEALER VALIDATION:
DEALER VALIDATION:
P&A CODE:
HOURS:
P&A CODE:
HOURS:
RO#:
DATE:
RO#:
DATE:
MILEAGE:
MILEAGE:
DEALER VALIDATION:
DEALER VALIDATION:
P&A CODE:
HOURS:
P&A CODE:
HOURS:
RO#:
DATE:
RO#:
DATE:
MILEAGE:
MILEAGE:
DEALER VALIDATION:
DEALER VALIDATION:
P&A CODE:
HOURS:
P&A CODE:
HOURS:
RO#:
DATE:
RO#:
DATE:
MILEAGE:
MILEAGE:
DEALER VALIDATION:
DEALER VALIDATION:
P&A CODE:
HOURS:
P&A CODE:
HOURS:
RO#:
DATE:
RO#:
DATE:
MILEAGE:
MILEAGE:
334
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Scheduled Maintenance Guide
DEALER VALIDATION:
DEALER VALIDATION:
P&A CODE:
HOURS:
P&A CODE:
HOURS:
RO#:
DATE:
RO#:
DATE:
MILEAGE:
MILEAGE:
DEALER VALIDATION:
DEALER VALIDATION:
P&A CODE:
HOURS:
P&A CODE:
HOURS:
RO#:
DATE:
RO#:
DATE:
MILEAGE:
MILEAGE:
DEALER VALIDATION:
DEALER VALIDATION:
P&A CODE:
HOURS:
P&A CODE:
HOURS:
RO#:
DATE:
RO#:
DATE:
MILEAGE:
MILEAGE:
DEALER VALIDATION:
DEALER VALIDATION:
P&A CODE:
HOURS:
P&A CODE:
HOURS:
RO#:
DATE:
RO#:
DATE:
MILEAGE:
MILEAGE:
DEALER VALIDATION:
DEALER VALIDATION:
P&A CODE:
HOURS:
P&A CODE:
HOURS:
RO#:
DATE:
RO#:
DATE:
MILEAGE:
MILEAGE:
335
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Scheduled Maintenance Guide
SPECIAL OPERATING CONDITIONS
If you operate your Ford/Lincoln/Mercury vehicle primarily in one of the
more demanding Special Operating Conditions listed below, you will
need to have some items maintained more frequently. If you only
occasionally operate your vehicle under these conditions, it is not
necessary to perform the additional maintenance. For specific
recommendations, see your Ford or Lincoln Mercury dealership service
advisor or technician.
Extensive idling and/or low-speed driving for long distances as in heavy
commercial use such as delivery, taxi, patrol car or livery
Inspect frequently, service as – Replace cabin air filter (if equipped)
required
– Replace engine air filter
Every 300 hours of engine – Change engine oil and replace oil filter (Fiesta)
operation*
Every 5,000 miles, 6 months or – Change engine oil and replace oil filter
200 hours of engine operation
(whichever comes first)
Every 30,000 miles (48,000 km) – Change automatic transmission fluid (except Fiesta)
Every 60,000 miles (96,000 km) – Replace spark plugs
* Engine hour meter installation is recommended for these operating
conditions.
336
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Scheduled Maintenance Guide
Operating in dusty conditions such as unpaved or dusty roads
Inspect frequently, service as – Replace cabin air filter (if equipped)
required
– Replace engine air filter
Every 5,000 miles (8,000 km) – Inspect wheels and related components for abnormal
noise, wear, looseness or drag
– Rotate tires, inspect tires for wear and measure tread
depth
Every 5,000 miles (8,000 km) or – Change engine oil and replace oil filter
6 months
Every 30,000 miles (48,000 km) – Change automatic transmission fluid (except Fiesta)
Every 50,000 miles (80,000 km) – Change manual transmission fluid
Reset your oil life monitor after each engine oil and filter change; refer
to the Instrument Cluster chapter.
Exclusive use of E85 (Flex Fuel Vehicles only)
Every oil change interval – If ran exclusively on E85, fill the fuel tank full with
regular unleaded fuel
337
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Scheduled Maintenance Guide
Special operating condition log
DEALER VALIDATION:
DEALER VALIDATION:
P&A CODE:
HOURS:
P&A CODE:
HOURS:
RO#:
DATE:
RO#:
DATE:
MILEAGE:
MILEAGE:
DEALER VALIDATION:
DEALER VALIDATION:
P&A CODE:
HOURS:
P&A CODE:
HOURS:
RO#:
DATE:
RO#:
DATE:
MILEAGE:
MILEAGE:
DEALER VALIDATION:
DEALER VALIDATION:
P&A CODE:
HOURS:
P&A CODE:
HOURS:
RO#:
DATE:
RO#:
DATE:
MILEAGE:
MILEAGE:
DEALER VALIDATION:
DEALER VALIDATION:
P&A CODE:
HOURS:
P&A CODE:
HOURS:
RO#:
DATE:
RO#:
DATE:
MILEAGE:
MILEAGE:
DEALER VALIDATION:
DEALER VALIDATION:
P&A CODE:
HOURS:
P&A CODE:
HOURS:
RO#:
DATE:
RO#:
DATE:
MILEAGE:
MILEAGE:
338
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Scheduled Maintenance Guide
DEALER VALIDATION:
DEALER VALIDATION:
P&A CODE:
HOURS:
P&A CODE:
HOURS:
RO#:
DATE:
RO#:
DATE:
MILEAGE:
MILEAGE:
DEALER VALIDATION:
DEALER VALIDATION:
P&A CODE:
HOURS:
P&A CODE:
HOURS:
RO#:
DATE:
RO#:
DATE:
MILEAGE:
MILEAGE:
DEALER VALIDATION:
DEALER VALIDATION:
P&A CODE:
HOURS:
P&A CODE:
HOURS:
RO#:
DATE:
RO#:
DATE:
MILEAGE:
MILEAGE:
DEALER VALIDATION:
DEALER VALIDATION:
P&A CODE:
HOURS:
P&A CODE:
HOURS:
RO#:
DATE:
RO#:
DATE:
MILEAGE:
MILEAGE:
DEALER VALIDATION:
DEALER VALIDATION:
P&A CODE:
HOURS:
P&A CODE:
HOURS:
RO#:
DATE:
RO#:
DATE:
MILEAGE:
MILEAGE:
339
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Scheduled Maintenance Guide
EXCEPTIONS
In addition, there are several exceptions to the Normal Schedule. They
are listed below:
Normal vehicle axle maintenance
Rear axles and power take-off (PTO) units containing synthetic lubricant and light duty trucks equipped with Ford-design
axles are lubricated for life. These lubricants are not to be checked or changed unless a leak is suspected, service is re-
quired or the axle assembly has been submerged in water. The axle and PTO lubricant should be changed anytime the axle
and PTO have been submerged in water. During extended trailer tow operation above 70°F (21°C) ambient and wide open
throttle for extended periods above 45 mph (72 km/h), non-synthetic rear axle lubricants should be replaced every
3,000 miles (4,800 km) or three months, whichever occurs first. The 3,000 mile (4,800 km) lubricant change interval
may be waived if the axle was filled with 75W140 synthetic gear lubricant meeting Ford specification WSL-M2C192-A, part
number F1TZ-19580-B or equivalent. Add friction modifier XL-3 (EST-M2C118-A) or equivalent for complete refill of Traction-
Lok rear axles (refer to Maintenance product and specifications in the Maintenance and Specifications chapter for details).
The axle lubricant should be changed anytime an axle has been submerged in water.
❑
Police/Taxi/Livery vehicle axle maintenance
Replace rear axle lubricant every 100,000 miles (160,000 km). Rear axle lubricant change may be waived if the axle
was filled with 75W140 synthetic gear lubricant meeting Ford specification WSL-M2C192-A, part number FITZ-19580-B or
equivalent. Add four ounces (118 mL) of friction modifier XL-3 (EST-M2C118-A) or equivalent for complete refill of Traction-
Lok rear axles. The axle lubricant should be changed anytime the axle has been submerged in water.
❑
❑
❑
California fuel filter replacement
If vehicle is registered in California, the California Air Resources Board has determined that the failure to perform this main-
tenance item will not nullify the emission warranty or limit recall liability prior to the completion of the vehicle’s useful life.
Ford Motor Company, however, urges you to have all recommended maintenance services performed at the specified inter-
vals and to record all vehicle service.
Hot climate oil change intervals
If operating conditions are normal and you drive your Ford, Lincoln or Mercury vehicle under typical, everyday conditions
and you are using an API performance category oil of SL or later (for example SM, etc.) then you can follow the
7,500 mile (12,000 km) normal service oil change intervals schedule. Vehicles operating in the Middle East, North Africa,
Sub-Saharan Africa or locations with similar climates must follow the oil change interval of 3,000 mile (5,000 km) if the
owner is using oils defined by the American Petroleum Institute (API) performance category of API SK or earlier (for ex-
ample SJ, etc.).
Engine air filter & cabin air filter replacement
Engine air filter and cabin air filter life is dependent on exposure to dusty and dirty conditions. Vehicles operated in these
conditions will require frequent inspection and replacement of the engine air filter and cabin air filter.
❑
340
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Scheduled Maintenance Guide
COOLANT CHANGE RECORD
Engine coolant
6 years or 100,000 miles (160,000 km) - change engine and motor/electronics coolant (whichever comes first).
After initial change - change engine and motor/electronics coolant every 3 years or 50,000 miles (80,000 km).
❑
❑
341
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Scheduled Maintenance Guide
Engine coolant change log
DEALER VALIDATION:
DEALER VALIDATION:
P&A CODE:
HOURS:
P&A CODE:
HOURS:
RO#:
DATE:
RO#:
DATE:
MILEAGE:
MILEAGE:
DEALER VALIDATION:
DEALER VALIDATION:
P&A CODE:
HOURS:
P&A CODE:
HOURS:
RO#:
DATE:
RO#:
DATE:
MILEAGE:
MILEAGE:
DEALER VALIDATION:
DEALER VALIDATION:
P&A CODE:
HOURS:
P&A CODE:
HOURS:
RO#:
DATE:
RO#:
DATE:
MILEAGE:
MILEAGE:
DEALER VALIDATION:
DEALER VALIDATION:
P&A CODE:
HOURS:
P&A CODE:
HOURS:
RO#:
DATE:
RO#:
DATE:
MILEAGE:
MILEAGE:
DEALER VALIDATION:
DEALER VALIDATION:
P&A CODE:
HOURS:
P&A CODE:
HOURS:
RO#:
DATE:
RO#:
DATE:
MILEAGE:
MILEAGE:
342
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Index
Cleaning your vehicle
D
Defrost
Clock adjust
Dipstick
Console
Controls
E
Coolant
Emergencies, roadside
344
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Index
G
H
F
Heating
I
Instrument panel
345
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Index
J
M
K
Keyless entry system
L
N
Lamps
O
P
Locks
346
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Index
Power windows
R
Scheduled Maintenance Guide
S
347
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
Index
Steering
Steering wheel
Stereo
U
T
V
Tire Pressure Monitoring
System (TPMS)
W
Windows
348
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)
Download from Www.Somanuals.com. All Manuals Search And Download.
|