Machine type: 10051
10052
Lenovo
IdeaCentre B3 Series
User Guide
Version 1.0
2010.04
31043484
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Important Safety Information
Before using this manual, it is important that you read and understand all of the
related safety information for this product. Refer to the Safety and Warranty Guide
that you received with this product for the latest safety information. Reading and
understanding this safety information reduces the risk of personal injury or damage
to your product.
Danger: Be aware of extremely hazardous or lethal situations.
Attention: Be aware of possible damage to programs, devices, or data.
Note: Pay attention to this important information.
© Copyright Lenovo 2010.
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Contents
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1
2
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Chapter
Using the Computer Hardware
1
This chapter contains the following
topics:
2
3
4
5
6
Ø
Ø
Computer hardware introduction
Information on computer connections
Note: The descriptions in this chapter might
vary from your computer, depending on
computer models and configurations.
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1.1 Front view
1
2
3 4 5 6 7 8
9
10
Camera
LCD On/Off indicator
Hard disk drive indicator
Wireless LAN card indicator
Bluetooth indicator
Built-in microphone
LCD On/Off
Brightness down
Brightness up
Power button
2
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1.2 Left and right view of the computer
Attention: Be sure not to block any air vents on the computer. Blocked
air vents may cause thermal problems.
5
1
2
3
4
2
Memory card reader
USB connector
Microphone connector
Optical drive
Headphone connector
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3
1.3 Rear view of the computer
1
2
3
4
5
6
7
Power connector
TV tuner connector (selected models)
USB ports (4)
PS/2 keyboard connector
IEEE 1394 connector
Ethernet connector
Wireless reset button
4
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1.4 Computer stand
15°
40°
Use the stand to position the display to your preference. It can be rotated between
15º and 40º from the vertical.
The stand provides stability to the computer; it is not a removable part.
Attention:
1. The computer stand must remain installed at all times to ensure
maximum system stability.
2. Make sure the angle of the computer is at least 15 degrees from the
vertical; otherwise the computer will be unstable and could fall over.
1.5 Connecting your computer
Use the following information to connect your computer:
• Look for the small connector icons on the back of your computer. Match the
connectors to the icons.
Note: Your computer might not have all of the connectors that are
described in this section.
1.5.1 Check the voltage rating before you connect the
equipment to an electrical outlet to ensure that the
required voltage and frequency match the available
power source.
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1.5.2 Connect the keyboard cable to the appropriate keyboard
connector (PS2 connector or USB connector).
1.5.3 Connect the mouse cable to the appropriate mouse
connector (USB connector).
1.5.4 If you have audio devices, attach them using the
following instructions:
1
2
Microphone Use this connector to attach a microphone (purchased separately)
to your computer when you want to record sound or if you use
speech-recognition software.
Headphone Use this connector to attach headphones (purchased separately)
to your computer when you want to listen to music or other
sounds without disturbing anyone.
6
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1.5.5 If you have powered speakers with an adapter:
(This picture is only a sketch print, it does not show the actual figure of the speaker)
a. Connect the cable that runs between the speakers if necessary. On some
speakers, this cable is permanently attached.
b. Connect the adapter cable to the speaker if necessary. On some speakers, this
cable is permanently attached.
c. Connect the speakers to the Headphone port on the computer.
d. Connect the adapter to the power source.
1.5.6 If you have powered speakers without an adapter:
(This picture is only a sketch print, it does not show the actual figure of the speaker)
a. Connect the cable that runs between the speakers if necessary. On some
speakers, this cable is permanently attached.
b. Connect the cable to the speaker if necessary. On some speakers, this cable is
permanently attached.
c. Connect the speakers to the Headphone port on the computer.
d. Connect the plug to the power source.
Note: Some models are not equipped with external speakers.
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1.5.7 Connect any additional devices that you have. Your
computer might not have all connectors shown.
1
2
USB connector Use this connector to attach a device that requires a
USB connection.
Network adapter Use this connector to attach the computer to an
connector
ethernet-type local area network.
1.5.8 Connect the power cords properly to grounded electrical
outlets.
8
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1.5.9 Your computer is equipped with a Memory Card Reader
Connector, it is able to read/write data from:
MS/MS Pro/MMC/SD/SDHC
1.6 Important information about using the computer
Press the power button on the bottom right of the screen to turn on the computer.
Hold the computer tightly when you carry it.
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1.7 Keyboard
T
V
L
T
V
L
LVT —— After entering Windows, press this key to launch the LVT (Lenovo
Vantage Technology) program, Lenovo’s pre-loaded Home PC software.
In addition to its own functions, the LVT program will allow you to start
other Windows compatible software, specially configured to run on this
model of computer.
F2 —— Your computer has the Lenovo Rescue System installed. To learn more
about this program, turn on the computer, and when the Lenovo logo
appears, press the F2 key and the Lenovo Rescue System will open.
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1.8 Using the Remote Control
The remote control (only shipped with some types of computers) works with the
remote control receiver on the chassis. Adjust the angle of the remote control
properly.
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Buttons on the remote control:
Button
Description
Up
Down
Left
Right
Confirm
Back
OK
Details
Guide (This function is not available in Microsoft
Windows operating systems.)
Shows live TV on the currently selected channel.
Displays the Recorded TV page in Windows Media
Center.
Play
Pause
Stop
Record
Fast Forward
Rewind
Skip
Replay
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Starts Windows Media Center.
Turns volume up/down
Previous/next channel
Mute
DVD menu
Power supply (standby)
Number (or Letter) buttons
# key
0~9
* key
Clear
CLEAR
ENTER
Enter
Teletext ON/OFF (Selected models only)
Red, Green, Yellow, Blue (Selected models only)
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Chapter
Touch Screen Instructions
1
2
3
4
5
6
This chapter contains the following
topics:
Ø
Ø
Ø
Touch Screen Calibration
User Gesture Instructions for the Touch screen
Attentions when using the Touch Screen
Attention: Only some models are equipped
with touch screen.
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The monitor has touch capability due to a touch-sensitive screen installed. A touch
screen is an input device just like a mouse or a keyboard, and the user’s hand
transmits position information via the touch screen to the computer. With this
technology, you only need to touch the pictures or words on the computer display
lightly with your finger, and the computer will react.
2.1 Touch Screen Calibration
Prior to first use or whenever the touch screen reacts in a different place where you
are touching it, start the calibration program. The procedure is as follows:
1. In Windows 7, Select “Start” – “Control Panel”.
2. In Control Panel, select “Hardware and Sound”.
3. In “Hardware and Sound” window, select “Tablet PC Settings”.
4. In “Tablet PC Settings” dialogue, click “Calibrate” button.
5. Use your finger or the touch pen of 6-7mm diameter to touch each of the
calibration points that are shown in sequence, to finish the calibration.
2.2 User Gesture Instructions for the Touch screen
The Touch screen supports single touches and rotational movements, enlargement
and reduction multi-touch operations, and the user can transmit position
information to the computer via touch. The touch screen uses a very low pressure
movement recognition method, which only needs the finger to move lightly on the
computer display screen or make a simple hand gesture to be detected by the
main computer processor.
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2.2.1 Basic Hand Gestures
1. Single Click / Double Click
For the item selected on the touch screen, with one finger touch it very gently one
or two times, to perform a single click or double click operation. This is similar to
the action performed by clicking the left mouse button.
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2. Single Finger Right Click
For the item selected on the touch screen, press and hold your finger on the
screen until a circle appears. After lifting your finger from the touch screen, a menu
bar will pop up, completing the single finger right click operation. This is similar to
the action performed by clicking the right mouse button.
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3. Dragging Movement
First touch your finger on the desired item on the screen and hold it there, then
make a dragging movement. This is similar to the click and drag movement you
can make with a mouse.
4. High Speed Slide
If you touch the screen with a single finger and slide it a short distance horizontally
(about 5 cm), then quickly lift it up again, this is called a High Speed Slide, and the
screen will show the “Forward” or “Back” icon.
In the default situation, a high speed horizontal sliding movement will execute a
forward or back operation. For example: Forward and Back operations for the
IE browser; or Previous and Next slide operations in Windows Photo Viewer
slideshow mode.
about 5 FP
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5. Rolling Movement
When you move your finger one time vertically (or horizontally) on the touch screen,
this is called a Rolling Operation. This operation is similar to moving the scroll wheel
on the top of a mouse, and produces the same results as the scroll wheel interface
does.
6. Zoom Operation
Touch two fingers lightly on the desired item on the touch screen, then keeping
both fingers on the screen, change the distance between them. By increasing (or
decreasing) the distance, you can perform a zoom out (or zoom in) operation. For
example: you can enlarge or reduce the picture size in Windows Photo Viewer.
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7. Rotation Operation
Use two figures to lightly touch the desired item on the touch screen, then rotate
them in the desired direction. For example: you can rotate the picture which is
being displayed in Windows Photo Viewer.
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2.2.2 Related Touch Screen Settings
1. Flicks: In the notification area of the taskbar at the bottom of the screen, click on
the Flicks icon, and the current Flicks window will appear. Click once anywhere
in this window to enter Flicks Training. The user can perform operations
according to the advice given on screen.
2. For more detailed configuration, you can click on the Flicks icon in the
notification area of the taskbar at the bottom of the screen, then click on
“Customize your flicks setting” in the Flicks pop-up window. In the “Pen and
Touch” window, the user can adjust more settings related to “Pen and Touch”
according to their specific preferences.
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On the Flicks menu you can:
• Select commonly used Flicks operation groups
• Adjust the sensitivity of the touch screen
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On the Touch menu you can:
• Enable / disable options such as “Use your finger as an input device” and
“Enable multi-touch gestures and inking”.
• Select touch actions which you wish to adjust. By clicking on “Settings”, you
can adjust the “Speed” and “Spatial tolerance” parameters, to match the
user’s natural way of double-clicking. You can double-click on the lower right
corner of the icon to test this.
• Enable / disable touch points.
Note: Users can access more help information from the Windows “Help
and Support” menu.
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2.3 Attentions when using the Touch Screen
1. With the new touch recognition technology of Touch Screen, the user only
needs to gently tap on the touch screen, and does not need to exert any
pressure to complete operations. When using it please remember not to use
excessive force or tear the screen surface with any sharp object.
2. In order to safeguard it for normal use, you should remove any dirt from the
touch screen, and ensure your fingers are clean and dry, as well as avoid using
it in dusty environments, or in very hot or humid conditions.
3. The product casing is easy to clean. To ensure safe use, we suggest you clean
the screen and casing with a soft cotton cloth after turning it off each time.
When wiping the screen, please do not wipe in an upwards direction, but wipe it
in a direction from top to bottom.
4. Please promptly remove any dust accumulated in the four corners of the screen
and the bottom of the screen frame, because this will prevent accumulated dust
from affecting the screen’s touch localization. Do not place or drop anything
which could obstruct it in the four corners of the screen or any part of its frame,
because this could separate the screen from the frame and stop the screen
from being able to sense position properly.
Note: When it is used in normal operation, the touch screen process will
not affect the running of other computer processes.
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5. The recognition of touch gestures by this product can be influenced by the
following factors:
• Touching the correct place on the screen
• The speed of movement
• The time interval from when the screen was last touched
Note: To learn accurate hand gesture operations, the user can consult this
manual and also the related Windows help content.
6. In order to achieve a better degree of sensitivity from the touch screen, the user
should avoid placing the screen too close to an artificial light source or in the
direct path of strong sunlight.
7. The touch screen does not function in Rescue System mode.
8. The touch screen also does not function during the startup process, and in
Sleep mode or Safe mode.
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Chapter
Using the Rescue System
This chapter contains the following
topics:
1
2
3
4
5
6
Ø
Ø
Ø
Ø
Ø
Ø
OneKey Recovery
Driver and Application Installation
System Setup
System Backup
System Recovery
Create Recovery Disc
Attention: Using this program will result in
a loss of data.
• You can recover the C drive of the computer
to the factory default settings or to the
last system backup status using OneKey
Recovery. With this operation, all of the
existing data on drive C will be lost, whereas
the content and format of the other partitions
of the hard disk drive will remain unchanged.
• If you want to install an operating system and
back it up with OneKey Recovery, you must
format the C partition in NTFS format and
install the operating system on the C partition.
Otherwise, the OneKey Recovery system
cannot run.
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Note about the service partition:
The files and relevant data used by the rescue system are saved in the service
partition. Deleting this partition will make the rescue system unusable. For more
detailed information, see the following instructions:
By selecting Control Panel → Administrative Tools → Computer Management →
Disk Management, you can see the service partition, which must not be deleted.
Note: The recovery files and relevant data used by the rescue system are
saved in the service partition. If the service partition is deleted or damaged
by someone other than authorized Lenovo servicers, Lenovo will not be
liable for any losses arising there from in any way.
3.1 OneKey Recovery
OneKey Recovery is an easy-to use application. You can use it to restore your
computer to the system default or a previously backed up state.
Detailed Operation Procedure
1. Turn on the computer. When the Lenovo logo appears, press the F2 key on the
keyboard to start the Rescue System, then you can select OneKey Recovery.
Note: System Recovery will overwrite all of the data on drive C. To prevent
loss of data, be sure to back up relevant data before performing system
recovery.
2. Follow the onscreen instructions to select the backup task you want to restore
from and disk you want to install operation system, and press Next to start
restoration.
3. Please wait during the process of system recovery. Do not interrupt the
operation during the recovery process.
4. After the system is recovered successfully, the software prompts to restart the
computer. Restart the computer and enter the system.
3.2 Driver and Application Installation
The Driver and Application Installation function in the rescue system provides a way
for the user to conveniently re-install all of the Lenovo applications and drivers that
were shipped with your Lenovo hardware.
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Method 1: Automatic Installation
Turn on the computer. When the Lenovo logo appears, press the F2 key on the
keyboard to start the Rescue System, then select Drivers and Application
Installation.
Follow the screen prompts to install the Lenovo Drivers and Application Installation.
Click Install to start installing the Lenovo Drivers and Application Installation.
The system will restart. After the system has restarted, the installation process will
continue until completion.
Method 2: Manual Installation
In the Windows system, Click Start → All Programs → Lenovo → Lenovo
Drivers and Application Installation.
After starting the procedure, install all the drivers and software manually according
to the prompts.
Notes:
1. It is recommended not to install the software which is already on the
computer.
2. Before accessing the operating system, make sure that the Drivers and
Application installation has been installed automatically. After that, the
manual installation function can be used.
3.3 System Setup
System Setup configures the network configuration for the Lenovo Rescue
System to ensure your Rescue System can connect to internet. In addition, System
Setup sets and manages all passwords for the Lenovo Rescue system.
3.3.1 Launch
Turn on the computer. When the Lenovo logo appears, press the F2 key to launch
Rescue System. Then select System Setup.
3.3.2 Network Settings
Depending on the network access mode of the computer, select “ADSL” or “LAN
Connection” in the network connection modes.
1. If you select “ADSL,” input the username and password of the ADSL
connection.
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2. If you select “LAN connection,” configure the IP address and proxy server of the
LAN.
3.3.3 Password Management
Password Management allows you to set the password for Lenovo Rescue
System and manage it.
The default password is blank.
Set a password when you access the Password Management for the first time.
If you don’t want to set a password, access the system directly and operate
accordingly.
3.4 System Backup
Back up your system partition to an image file. In case of a system failure, you can
restore your system from this image file.
In the Windows system, click Start → All Programs → Lenovo → Lenovo
Rescue System.
After starting the procedure, click System Backup to back up your system
partition according to the prompts.
3.5 System Recovery
Reboot your computer into the system recovery environment. You can choose to
restore to a system backup point or the initial state.
3.6 Create Recovery Disc
Create a bootable recovery disc from current system. These recovery discs are
used to boot your computer and will guide you through the entire restoration
process.
In the Windows system, click Start → All Programs → Lenovo → Lenovo
Rescue System.
After starting the procedure, click Create Recovery Disc to create a bootable
recovery disc from current system.
Follow the screen prompts to create recovery discs.
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Chapter
Using the Computer Software
1
This chapter contains the following
topics:
2
3
4
5
6
Ø
Computer software instructions
Note: The interface and function of each
of these features are subject to the actual
software that was shipped with the
computer model that you purchased.
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4.1 Lenovo Dynamic Brightness system
Lenovo Dynamic Brightness System can automatically detect the surrounding
ambient brightness and will adjust display brightness accordingly. You can set the
screen brightness to a comfortable level for different environments. You can also
set the display delay time to automatically turn off the display when you are away
from the computer.
Note: The Auto Switch Display function can not be used when your
computer is in standby mode, sleep mode or turned off.
Note: This function applies only to the computer equipped with a Lenovo
PC camera and is available only after the camera is installed.
Before using this software, do the following:
1) Click Start → All Programs → Lenovo USB2.0 UVC Camera → vmcap.
2) Select Options → Preview from the pop-up window to display the image in the
video capture window.
Note: If there is no image display in the AMCAP video capture window,
please confirm that preview in the options has been checked.
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3) Confirm that Devices → Lenovo USB2.0 UVC Camera has been checked.
If there are other devices in this option, do not check them. Only choose the
“Lenovo USB2.0 UVC Camera” device, and the window should display the
camera image. An image, which is caught by Lenovo PC camera, will be
displayed in the video capture window. Adjust the position and pitch angle of
the camera to ensure the whole face is displayed in the video capture window.
To use this software, do the following:
Click Start → All Programs → Lenovo → Lenovo Dynamic Brightness system.
The default setting has been pre-selected. You can adjust the brightness and
display delay time according to your needs.
4.2 Lenovo Eye Distance System
Lenovo Eye Distance System can automatically detect the distance between you
and the display. It will alert you automatically when you sit too close to the display.
You can also set viewing distance as well as the time interval beyond which a
warning will pop up.
Note: This function applies only to the computer equipped with a Lenovo
PC camera and is available only after the camera is installed.
To use this software, do the following:
Click Start → All Programs → Lenovo → Lenovo Eye Distance System.
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The default setting has been pre-selected. You can adjust the viewing distance
according to your needs.
Notes:
1. Ensure the lens of the camera is exposed and not covered.
2. Ensure your eyes are exposed and not covered.
(The function that detects the distance between the user and monitor
is based on the position of the user’s eyes. Therefore, if the eyes are
covered or there is a strong reflection, the distance detection may be
affected.)
Wear glasses may affect the accuracy of the face image verification.
3. The limitation of the distance detection by the camera:
The minimum distance : about 20 centimters (7.90 inches)
The maximum distance : about 70 centimeters (27.55 inches)
The pitch angle (the face rotary angle scope in the vertical):
Elevation angle: 20 degrees
Depression angle: 30 degrees
The horizontal rotary angle (the face rotary angle scope in the
horizontal): -20 ~ +20 degrees
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System Maintenance and
Recovery
Chapter
1
2
3
4
5
6
This chapter contains the following
topics:
Ø
Daily Maintenance and Tools Instructions
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5.1 Restoring the System
The system can develop problems due to erroneous operation or the installation of
additional software. If software problems develop in the originally installed software,
you can restore the system by using system backup and restoration features.
Note: The existing system settings will change after restoration. Check the
settings of the restored system to ensure they match settings that may be
critical to your needs.
Use the following procedure to restore the software to a known functional level:
1. Click Start → All Programs → Accessories → System Tools → System
Restore.
2. Choose either the recommended restore point, or select a different recovery
time from the pop-up box. Choose the latest date when the system was running
properly.
Click Next to continue.
3. The system will start restoration. When all processes run to completion, the
system displays a message informing you that the restore operation has
completed successfully.
5.2 Backup and Restore
For security purposes, you can back up the system status before you install
additional software, or otherwise modify system settings. To back up the system
status, do the following:
1. Click Start → All Programs → Maintenance → Backup and Restore.
2. Select the location for your backup. Click Next and follow the instructions to
continue.
5.3 Cleaning Up the Disk
Do the following periodically to clean up the disks and possibly enhance your
computer’s performance:
1. Click Start → All Programs → Accessories → System Tools → Disk
Cleanup.
2. Choose the disk you want to clean up.
3. Click the OK button to start the cleanup process.
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5.4 Checking For, and Correcting Disk Errors
To properly maintain your system, you should periodically check for and fix hard
disk errors by doing the following:
1. Right-click the icon for the hard disk drive (HDD) that you want to reorganize,
then select Properties from the pop-up menu.
2. Select the Tools tab, and then click Check Now.
3. Check your inspection items for the disk and click Start.
Note: You cannot start error checking until the computer is restarted and
initialized.
5.5 Defragmenting the Disk(s)
Disk fragments are tiny unused storage areas scattered on the disk. The system
cannot directly reutilize these “blank” spaces and system performance can
decrease as system operations usually cause the number of unused storage gaps
to increase. To defragment your disk storage, do the following:
1. Right-click the icon for the hard disk drive (HDD) that you want to reorganize,
then select Properties from the pop-up menu.
2. Go to the Tools tab from disk Properties and select Defragment Now.
3. Select the time and scheme to be used by the defragging program, then start
the defragmenting program. Depending on the amount of defragmentation on
the hard disk drive, this procedure can take a long time (sometimes more than
one hour).
5.6 Performing Daily Maintenance Tasks
Cleaning the computer components
Because many of the computer components consist of sophisticated integrated
circuit boards, it is very important to periodically clean around the computer
to prevent dust buildup. The cleaning supplies you need in order to clean the
components include: a vacuum cleaner, a soft cotton cloth, clear water (pure water
preferred) and cotton swabs.
Attention: Before you clean your computer, disconnect the computer
from the electrical outlet. Clean your computer with a soft cloth
dampened with water. Do not use liquid or aerosol cleaners, which may
contain flammable substances.
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Note: To avoid damaging the computer or display, do not spray cleaning
solution directly onto the display. Only use products specifically designed
for cleaning displays, and follow the instructions that are included with the
product.
The following are general methods for cleaning the components:
• You can use a soft cloth to remove dust on the surface of the computer, the
monitor, the printer, the speakers and the mouse.
• You can use a vacuum cleaner to clean in otherwise inaccessible corners.
• To clean the keyboard thoroughly, shut down the computer and scrub it gently
with a wet cloth.
• Do not use the keyboard until it is dry.
Do not do any of the following:
• Allow water to enter the computer
• Use a heavily dampened cloth
• Spray water directly onto the surface of the monitor or inside of computer
Daily attention should be given to LCD monitors. Use a dry cloth daily to brush
dust from the monitor and keyboard. Keep all surfaces clean and free of grease
stains.
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Troubleshooting and
Confirming Setup
Chapter
1
2
3
4
5
6
This chapter contains the following
topics:
Ø
Troubleshooting and Problem Resolution
Note: The description of the TV-Tuner card
in this manual is only used for the machines
which have the TV-Tuner card. It does not
apply to those machines that do not have a
TV-Tuner card.
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Solving Problems
Follow these tips when you troubleshoot your computer:
• If you added or removed a part before the problem started, review the
installation procedures and ensure that the part is correctly installed.
• If a peripheral device does not work, ensure that the device is properly
connected.
• If an error message appears on the screen, write down the exact message. This
message may help support personnel diagnose and fix the problem(s).
• If an error message occurs in a program, see the program’s documentation.
Note: The procedures in this document were written for the Windows
default view, so they may not apply if you set your Lenovo® computer to
the Windows Classic view.
6.1 Troubleshooting Display Problems
Problem: Blank screen or no image is displayed on the monitor.
Troubleshooting and problem resolution:
Check that the LCD screen has been turned on; If not, press the LCD On/Off
button to turn on the LCD.
If still cannot solve the problem, contact to Lenovo Customer Service.
Problem: You need to change display property settings.
Setting display background and icon properties:
1. Right-click the desktop anywhere except over an icon, then select Personalize
from the pop-up menu.
2. From here, select the appropriate options to:
• Change the desktop background
• Select a screen saver
• Select colors and appearance options for icons and characters
• Set resolution and colors by using Display Settings options
Problem: Ripple on screen
Troubleshooting and problem resolution:
1. Check for devices located less than one meter from the computer such as
refrigerators, electric fans, electric dryers, UPSs, regulators, fluorescent lamps
or other computers that may be generating magnetic interference.
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2. Move any interfering devices away from the computer.
3. If the problem persists, consult with Lenovo Service.
6.2 Troubleshooting Audio Problems
Problem: No sound from integrated speakers.
Troubleshooting and problem resolution:
• Adjust the windows volume control — Double-click the speaker icon in the
lower-right corner of your screen. Ensure that the volume is turned up and that
the sound is not muted. Adjust the volume, bass, or treble controls to eliminate
distortion.
• Reinstall the audio driver.
• Disconnect headphones from the headphone connector — Sound from the
speakers is automatically disabled when headphones are connected to the
computer’s side-panel headphone connector.
Problem: No sound from headphones.
Troubleshooting and problem resolution:
• Check the headphone cable connection — Ensure that the headphone cable is
securely inserted into the headphone connector.
• Adjust the windows volume control — Click or double-click the speaker icon in
the lower-right corner of your screen. Ensure that the volume is turned up and
that the sound is not muted.
6.3 Troubleshooting Software Problems
Problem: You are unable exit a running program normally.
Troubleshooting and problem resolution:
1. Open the Task Manager window by pressing Ctrl, Alt and Delete at the same
time.
2. Select the Application tab, select the problem program, and then click the End
Task button.
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Problem: You need to install or uninstall a program.
Problem resolution:
During installation never abort the install process by powering the system off or
through other drastic means. This can cause system program disorder or even
failure during system initialization.
During the uninstall process, never directly delete the files or folders. This is
harmful to the system, and might cause a system-wide malfunction.
Use the following procedure to properly uninstall programs:
1. Back up all documents and system settings related to the program before
removing it.
2. If the program has its own uninstaller, run it directly to uninstall the program.
3. If the program does not have its own uninstaller, then select Control Panel from
Start menu.
4. From the Control Panel, choose Programs and Functions.
5. Find the applicable program from the Programs and Functions dialog box and
then select Uninstall/Modify.
6. Perform the instructions displayed to uninstall the software.
6.4 Troubleshooting Problems with Optical Drives and
Hard Disks
Problem: The Optical drive is unable to read a CD/DVD.
Troubleshooting and problem resolution:
1. Check to determine if there is an optical drive icon in the resource manager
of the operating system. If not, restart your computer. If there is still no icon,
contact Lenovo Service. Otherwise, continue with the next step of this
procedure.
2. Confirm that the CD/DVD has been properly placed in the drive. If not, reload
the CD or DVD. Otherwise, continue with the next step of this procedure.
3. Check the specifications that came with your computer to confirm that this
optical drive is supposed to be able to read this type of CD or DVD.
4. If the CD/DVD cannot be read, replace it with a known good CD/DVD such as
one that was shipped with the computer.
5. If the known good CD cannot be read, visually check the operating side of the
CD/DVD for defects.
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Problem: The capacity of the hard disk, as indicated by the system, is less than
the nominal capacity.
Troubleshooting and problem resolution: For computers equipped with the
OneKey Recovery feature, the system recovery feature needs to occupy some
hard disk space. This may account for the apparent hard disk capacity deficit.
Further Technical Explanation: The nominal capacity of the hard disk is
expressed in the decimal system, 1000 bytes. But the actual hard disk capacity is
expressed in the binary system as 1024 bytes (For example, the nominal capacity
1G is 1000M, while the actual capacity 1G is 1024M).
The capacity of the hard disk shown in Windows can be calculated according to
the calculations in the following example:
The nominal capacity of the hard disk is 40G, while its actual capacity should
be: 40 x 1000 x 1000 x 1000/ (1024 x 1024 x 1024) = 37G.
If the Service partition of 3G - 3 x 1000 x 1000 x 1000/ (1024 x 1024 x 1024)
= 2.79G is subtracted, the capacity of the hard disk shown in the system can
be obtained.
The capacity of the hard disk as calculated using this method may be slightly
different from the actual capacity due to the rounding of totals.
6.5 Special considerations for troubleshooting Windows
Record the following information that may later be useful in troubleshooting system
problems:
1. The serial number of the software. The serial number was shipped with the
computer and was provided separately by the manufacturer. The Help Center is
unable to retrieve this number.
2. The drivers for this computer model only support the Windows 7 system.
3. When you use the Windows Media Center to watch TV, be particularly attentive
to the following:
• In the following two situations, you must re-save a channel list:
a. When you change your TV signal from digital to analog, your saved
channel list for digital TV is deleted. When you want to watch digital TV
again, you must create and save a new channel list.
b. When you change your TV signal from analog to digital, your saved
channel list for analog TV is deleted. When you want to watch analog TV
again, you must create and save a new channel list.
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• Before you can watch teletext programming, you must set the TV tuner input
signal to analog.
6.6 Wireless keyboard and mouse instructions
(Only some models are equipped with wireless keyboard and
mouse)
Before using the wireless keyboard and mouse, carefully read the configuration
instructions in the Quick Reference poster. If you fail to connect the wireless
keyboard and mouse according to the steps shown in the Quick Reference poster,
you may also connect using the instructions below.
Method 1:
1. After installing the batteries, turn on the power switches of the wireless
keyboard and mouse.
2. Press the wireless connect buttons on the back of the keyboard and mouse.
When the keyboard and mouse wireless indicator lights blink white, turn the
computer on immediately.
Note: If the wireless indicator lights stop blinking, press the connect
buttons on the keyboard and mouse again.
3. After entering the system, press the wireless reset button on the back of the
computer for over 6 seconds to search for wireless devices.
Note: The process of searching for wireless devices could take several
minutes.
4. When the wireless mouse device is found, the driver will be installed
automatically.
5. When the wireless keyboard device is found, enter the PIN code and press the
Enter key to finish the pairing process.
6. Once the wireless connection has been successfully established, the wireless
keyboard and mouse will work properly.
Method 2:
Notes:
• Before using the method below, enter the system and prepare a set of
wired keyboard and mouse.
• If you want to install a new set of wireless keyboard and mouse, follow
the steps below.
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1. Using the wired keyboard and mouse to enter the system.
2. Turn on the power switches of the wireless keyboard and mouse.
3. Press the wireless connect buttons on the back of the keyboard and mouse to
make the indicator lights blink white.
Note: If the wireless indicator lights stop blinking, press the connect
buttons on the keyboard and mouse again.
4. To open the Devices and Printers dialog box, go to Windows and click Start →
Control Panel → Hardware and Sound. Press Add a device to pop-up a
dialog box.
5. Select the Lenovo Bluetooth Mouse and click Next to establish the bluetooth
connection.
6. Select the Lenovo Bluetooth keyboard and click Next. (Press Add a device
icon if the dialog box is closed and press the connect button again.)
7. Enter the pairing code and press the Enter key to complete the bluetooth
connection.
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