Networkable 2-Page / 8-Channel
14" Color Quad with 4 Color
Night Vision Cameras
FAQ
English Version 1.0
MODEL:
L14Q684
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FAQ Guide Overview
1. Why is my DDNS Connection not working?
I signed up for the DDNS Service, received my email confirmation and have entered my
information into my unit, however it is not allowing me to connect - have I entered the information
correctly?
After registering with the online DDNS Server, you are required to input the information into the
unit (by following the instructions provided in email) - by leaving the PASSWORD blank.
The password you provided for the DDNS Server site is NOT required for use with your system -
this is a password for logging into the site only. Do NOT enter your password - leave this field
blank.
2. What Web Browsers are supported?
I am using Opera, Netscape, Firefox (etc.) and am unable to connect to my unit. Are there
limitations on the kind of Web Browswers I can use?
The Observation System can only be used with Microsoft Internet Explorer - This unit does not
support any other browsers.
3. Where do I find my License for the Lorex Player?
I have downloaded and installed the Lorex Player from the LorexCCTV website, but it is
prompting me for my License Number - where can I get this information?
There are 2 different pieces of Information to enter in the Registration License window:
• Enter IPSC1110 in the first entry box.
• Enter the first 8 digits of the MAC address
into the second box.
Please see Section 4: Where do I find my MAC Address
for details on obtaining this information.
3
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FAQ Guide Overview
4. Where do I find my MAC Address?
I need my MAC Address for licensing - where can I find this information?
Locate and run the IPEditt.exe application (found on the supplied CD, or downloaded from the
information about your device, including the MAC Address
4
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FAQ Guide Overview
5. Why is my Video not Displayed?
I am trying to view video from my Video Network Server, but nothing is appearing onscreen. Are
there additional changes I need to make to my system?
The settings in Internet Explorer may need to be changed by setting ActiveX to Enabled, and
allowing Pop-ups in Internet Explorer (or by disabling any third party popup blocker software).
Internet Explorer Settings - Active X Controls
To correctly load the Web Client Software, the security settings in Internet Explorer may need to
be adjusted:
1. Open Internet Explorer. Click TOOLS and select INTERNET OPTIONS.
2. Select the SECURITY tab, and click the CUSTOM LEVEL button. Change the following settings:
• Active X Controls and Plug-ins:
z
Set ‘Automatic Prompting for Active X Controls’ to Disable
Set ‘Download Unsigned Active X Controls’ to Prompt
z
• Miscellaneous:
Set ‘Allow script-initiated windows without size or position constraints’ to
Enable
z
3. Click on APPLY and OK to close the INTERNET OPTIONS window.
Internet Explorer Settings - Allowing Pop-Ups
The Web based client software requires the use of Pop-Ups in Internet Explorer. Once the
address has been entered into the Address bar, an alert may appear indicating that a Pop-Up
window has been blocked:
1. Click on the Pop-Up warning on the Internet Explorer Window to access the Pop-Ups drop down
menu
2. Select ‘Always Allow Pop-ups from This Site’
3. A prompt window will appear to Allow the Pop-Up
from this site. Select YES.
NOTE: If you have a Pop-Up blocker installed, you
may need to disable it prior to loading the Web
Client Software.
5
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Product Information
Specification Sheets
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Strategic Vista International Inc.
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