A Guide to TracVision G6
user’s guide
•
Operating Instructions
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®
®
TracVision and KVH are registered trademarks
of KVH Industries, Inc.
™
™
GyroTrac and TracNet are trademarks of KVH Industries, Inc.
®
DVB (Digital Video Broadcasting) is a registered trademark of the DVB Project.
®
DIRECTV is an official trademark of DIRECTV, Inc.,
a unit of GM Hughes Electronics.
™
DISH Network is an official trademark of
EchoStar Communications Corporation.
ExpressVu is a property of Bell ExpressVu, a wholly owned
subsidiary of Bell Satellite Services.
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Table of Contents
Table of Contents
1
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
1.1
1.2
TracVision G6 System Overview . . . . . . . . . . . . . . . . . . . . . . .3
TracVision G6 Components . . . . . . . . . . . . . . . . . . . . . . . . . . .5
2
Using Your TracVision G6 . . . . . . . . . . . . . . . . . . . . . . . . .7
2.1
2.2
2.3
Receiving Satellite Signals . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Turning On the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Changing Channels and Switching
to the Second Satellite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
2.4
2.5
Watching Television . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Internet Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
3
Using the ADCU Interface . . . . . . . . . . . . . . . . . . . . . . . .15
3.1
3.2
3.3
3.4
3.5
3.6
ADCU Interface Functions . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Setting Display Brightness . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Selecting TracVision or GyroTrac-only Operations . . . . . . . . .19
Turning Sleep Mode On/Off . . . . . . . . . . . . . . . . . . . . . . . . . .20
Installing a New Satellite Pair . . . . . . . . . . . . . . . . . . . . . . . . .21
Selecting Active Satellite . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
4
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
4.1
Troubleshooting Matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
4.2
Causes and Remedies for Common
Operational Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
4.3
4.4
4.5
GyroTrac-specific Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
IRD Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Antenna Gyro and LNB Faults . . . . . . . . . . . . . . . . . . . . . . . .30
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Introduction
1 – Introduction
This section provides a basic overview of the TracVision G6 system. It
explains how the system works and describes the function of each
component.
Contents
1.1
1.2
TracVision G6 System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
TracVision G6 Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
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Introduction
1.1 TracVision G6 System Overview
A complete satellite TV system, illustrated in Figure 1-1, includes
the TracVision G6 antenna unit connected to the GyroTrac digital
gyro-stabilized sensor, Advanced Digital Control Unit (ADCU),
an IRD (satellite TV receiver), and a television set.
TracVision G6 Antenna
Figure 1-1
TracVision G6 System Diagram
11-16 VDC
3.5 - 4.5 Amps
Options Purchased Separately
Satellite Receiver 1 TV 1
Advanced Digital
Control Unit (ADCU)
Power
Data
RF
RF
GPS or
Ship's Gyro
PC Diagnostics
Satellite Receiver 2
TV 2
Interfaces to:
Autopilots
Radars
Plotters
GyroTrac Sensor
Remote Displays
System Compatibility
The TracVision G6 is fully compatible with Digital Video
®
®
Broadcasting (DVB ) satellites, as well as DIRECTV ‘s Digital
Satellite Service (DSS) satellites. The system is also fully
™
compatible with KVH’s TracNet 2.0 Mobile High-speed Internet
System (for more information about TracNet 2.0, please visit our
Figure 1-2
TracVision Identifies and
Compensates for Vessel Motion
In-motion Tracking
The TracVision G6 uses a state-of-the-art actively stabilized
antenna system. Once the satellite is acquired, the antenna gyro
continuously measures the heading, pitch, and roll of your vessel
and sends commands to the antenna motors to keep the antenna
pointed at the satellite at all times.
TracVision
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TracVision G6 User’s Guide
Satellite Library
Your TracVision G6 includes a pre-programmed satellite library
of North American, European, and Latin American satellite
services. If the satellite service you wish to receive is not already
in the satellite library, an authorized technician can add two
additional satellites of your choice to the library.
TracVision G6’s default satellite
pairs are:
N. America (US DIRECTV):
DSS_101 & DSS_119
Tables 1-1 and 1-2 list the possible satellite pairs that may be
selected in North America and Europe. In Latin America, the
system can track either Galaxy8W or Galaxy8E to receive
DIRECTV Latin America service (Latin American LNB required).
Contact the satellite TV service provider of your choice for
complete details and a map of the service’s coverage area.
Europe: Astra 1 & Hotbird WB
L. America (DIRECTV LA):
Galaxy 8W & None
Table 1-1
Available Satellite Pairs
- North America
(U.S.-style LNB required)
DSS_101
DSS_119
Echo_61
Echo_110
Echo_119
Echo_148
Expressvu
ExpressTV
DSS_101
DSS_119
Echo_61
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
Echo_110
Echo_119
Echo_148
Expressvu
ExpressTV
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
Table 1-2
Available Satellite Pairs - Europe
(European LNB required)
Astra 1
Astra 1
Astra 2N
Astra 2S
Hispasat
Hotbird WB
Sirius
Thor
Arabsat
Nilesat
✓
✓
✓
✓
✓
✓
✓
✓
✓
Astra 2N
Astra 2S
Hispasat
Hotbird WB
Sirius
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
Thor
✓
✓
Arabsat
Nilesat
✓
✓
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Introduction
1.2 TracVision G6 Components
Your TracVision G6 system includes the following components:
Antenna Unit
The antenna unit houses the antenna positioning mechanism, low
noise block (LNB), power supply, and control elements within a
molded ABS radome. Weathertight connectors on the bottom of
the baseplate join the power, signal, and control cabling from
belowdecks units.
GyroTrac
TracVision G6 includes KVH’s GyroTrac digital gyrocompass for
three-axis attitude/heading reference, ensuring superior open
water performance in any sea conditions. GyroTrac can also
operate as a fully functional, stand-alone heading sensor.
GyroTrac includes the following two components:
Sensor Module
The sensor module houses the system’s compass/yaw sensor,
inclinometer, rate gyros, and processing electronics and is
waterproof to a depth of one meter.
Advanced Digital Control Unit (ADCU)
The ADCU is the user interface, providing access to the system
and its functions through an LCD and three soft keys. The ADCU
also serves as the system’s junction box, allowing the system to
use ship’s power, interface with the sensor module, supply and
receive data to/from the TracVision G6 system, and supply and
receive data to/from other shipboard systems.
Integrated Receiver Decoder (IRD)
The IRD (purchased separately) receives satellite signals from the
antenna unit for signal processing and channel selection, and
sends the signals to the TV set for viewing. Please refer to the
user’s manual provided with your selected IRD for complete
operating instructions.
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Using Your TracVision G6
2 – Using Your
TracVision G6
This section explains everything you need to know to operate your
TracVision G6 system. All operations are controlled through a simple
user interface.
Contents
2.1
2.2
2.3
Receiving Satellite Signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Turning On the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Changing Channels and Switching
to the Second Satellite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
2.4
2.5
Watching Television . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Internet Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
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Using Your TracVision G6
2.1 Receiving Satellite Signals
For TracVision G6 to receive satellite TV signals, the antenna
must have a clear line of sight to the satellite. If you only receive
intermittent signals or the antenna cannot find the satellite, check
around your vessel for any objects that could be blocking the
signal, such as other vessels, trees, buildings, other onboard
equipment, etc.
Figure 2-1
Be Aware of Objects that Might
Block the Satellite Signals
TracVision
You must also be located within the selected satellite’s coverage
area in order to receive its signal. Refer to your satellite television
service manual to check the viable coverage area. For your
convenience, KVH provides links to several web sites that offer satellite
coverage information. Simply go to our web site at: www.kvh.com/
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TracVision G6 User’s Guide
2.2 Turning On the System
The TracVision G6 system is easy to use. Antenna unit
initialization and satellite acquisition are completely automatic.
To minimize the time it takes the
antenna to acquire the satellite, do
not change the channel during the
startup process or cable unwrap.
To use the TracVision G6 system, follow the steps below.
1. Turn on the IRD and the television. (Refer to your
IRD user’s manual for complete operating
instructions for the IRD.)
2. If a GPS receiver is connected, ensure that it is
turned on and has obtained an accurate position.
GPS must be turned on first if
TracVision G6 is to use the GPS
position data. If TracVision G6 is
turned on before the GPS,
TracVision G6 will use its default
position while initializing.
3. Apply power to the system.
a. If the antenna unit power cable is connected
to the ADCU:
Turn on the ADCU. This will turn on the
GyroTrac sensor, the ADCU, and the antenna unit.
b. If the antenna unit is connected to a separate
power source:
Turn on the ADCU to turn on the GyroTrac
sensor and the ADCU. Turn on the antenna unit.
If you are unsure how your system is wired, please check
with your installer.
4. Avoid turning the vessel for 60 seconds after turning
on the antenna to allow the antenna gyro to initialize
properly.
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Using Your TracVision G6
2.3 Changing Channels and
Switching to the Second Satellite
The satellite configuration on
your IRD must match the satellite
setting on the TracVision G6
system.
TracVision G6 can have a pair of satellites installed, either one of
which can be the active satellite selection. There are several
methods of selecting whether your TracVision G6 will track
Satellite A or Satellite B based upon your location, type of install,
IRD, and selected satellite service.
Satellite A on the TracVision G6
must be the same satellite as IRD
Alternative 1 (or A, based on your
IRD) and must be assigned the IRD
DiSEqC 1 setting.*
European Satellite Subscribers
If you are not using a multiswitch, switching from one satellite to
the other is as easy as changing the channel using the IRD remote
control. TracVision G6 will automatically switch from Satellite A
to Satellite B and back again as necessary to receive your selected
channel. If you are using a multiswitch, use the ADCU switching
option described in “Switching Satellites Using the ADCU” on
page 12.
Satellite B on the TracVision G6
must be the same satellite as IRD
Alternative 2 (or B, based on your
IRD) and must be assigned the IRD
DiSEqC 2 setting.*
Refer to your IRD user manual for
complete instructions for your IRD.
*DiSEqC settings only apply to
European systems and DIRECTV
DSS Plus™ IRDs.
DIRECTV Satellite Subscribers
DIRECTV subscribers in certain regions of the United States will
™
require a DSS Plus IRD to receive broadcasts from multiple
satellites.
If connected to the antenna’s RF1 connector, the DSS Plus IRD
allows you to switch channels using the IRD remote control. If
you are a DIRECTV subscriber, but do not have a DSS Plus IRD,
or you are using a multiswitch, use the ADCU switching option
described in “Switching Satellites Using the ADCU” on page 12.
When you switch from one satellite
to another, all IRDs connected to
the system will receive signals from
the new satellite.
EchoStar and ExpressVu Satellite Subscribers
EchoStar and ExpressVu subscribers will need to use the ADCU
switching option, as described in “Switching Satellites Using the
ADCU” on page 12.
DIRECTV Latin America Subscribers
If your TracVision G6 is equipped for use with the DIRECTV
Latin America service, your antenna will search for and receive
signals from one satellite (Galaxy 8W or Galaxy 8E). Therefore,
there is no need to switch satellites.
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TracVision G6 User’s Guide
Switching Satellites Using the ADCU
If you’re unable to switch between satellites using the IRD
remote control, use the ADCU front panel buttons to select
between Satellite A and Satellite B. Press the left button to select
Satellite A and the right button to select Satellite B.
Figure 2-2
Switching Satellites Using
the ADCU
Track Installed
Satellite A
Track Installed
Satellite B
2.4 Watching Television
TracVision G6 is designed to operate as efficiently and as reliably
as possible both when your vessel is in motion and at rest.
Cable Unwrap
The antenna can rotate a full 720° before reaching the end of its
cable. If it does so, the system automatically unwraps the cable
by quickly rotating the dish in the opposite direction. During this
time, your television transmission will freeze momentarily while
the cable unwraps and the antenna reacquires the satellite.
Conical Scan Tracking
The antenna uses conical scanning to maintain peak signal
strength to the receiver and to update the satellite’s position.
When conical scan tracking is active, the antenna moves
continually in a circular motion to sweep across the satellite’s
peak signal. The signal strength is then fed back to the control
circuits to keep pointed in the direction of the strongest signal.
If the satellite signal is lost while the system is in conical scan
track mode, the control software imposes a 45-second time-out
delay. If the signal is not regained during that time, the antenna
will search for the satellite signal. This is an automatic process
that does not require user intervention.
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Using Your TracVision G6
Sleep Mode
When the vessel has come to a stop and holds its position for one
minute (e.g., at a dock), the antenna unit enters Sleep Mode,
which locks the antenna in place to conserve power. As soon as
the vessel moves beyond a 1° - 2° window, or the RF level
changes significantly, Sleep Mode automatically turns off and the
system begins tracking the satellite again (or enters Search mode
to find the satellite).
If you prefer, you may disable the
Sleep Mode function. Refer to
Section 3.4, “Turning Sleep Mode
On/Off” on page 20 for details.
2.5 Internet Access
Your TracVision G6 can receive high-speed Internet data when
used in conjunction with KVH’s TracNet 2.0 Mobile High-speed
Internet System. With TracNet 2.0, you get broadband Internet
access on the move via satellite downloads and a wireless return
path. For more information about TracNet 2.0 in North America
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Using the ADCU Interface
3 – Using the ADCU
Interface
This section explains how to use some basic ADCU functions. You will
use the ADCU to operate, control, and monitor the TracVision G6 and
GyroTrac.
Contents
3.1
3.2
3.3
3.4
3.5
3.6
ADCU Interface Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Setting Display Brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Selecting TracVision or GyroTrac-only Operations . . . . . . . . . . . . . . .19
Turning Sleep Mode On/Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Installing a New Satellite Pair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Selecting Active Satellite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
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Using the ADCU Interface
3.1 ADCU Interface Functions
All TracVision G6 and GyroTrac operations are controlled and
monitored using the ADCU. An LCD display shows navigation
and configuration data and three soft keys enable you to perform
a multitude of menu-driven tasks.
Figure 3-1
ADCU Front Panel
LCD Display
Soft Keys
During the TracVision G6 installation process, the GyroTrac and
the satellite selections should have been configured to your
specifications as detailed in the TracVision G6 Technical Manual.
Once the system is installed and functioning properly, the system
will function automatically.
However, there may be instances in which you need to access
certain settings via the ADCU interface. To assist you, KVH has
provided the following information resources:
Quick Reference Guide
The quick reference guide on the following page
illustrates the primary displays and the overall
menu structure, allowing you to easily and quickly
navigate among the ADCU menus.
Sections 3.2 through 3.6 of this User’s Guide
While the system operates automatically, there
may be instances where some adjustment may be
required, either to the selected satellites or the
ADCU display, for example. These menus,
highlighted on the quick reference guide, are
explained in greater detail in these sections.
The TracVision G6 Technical Manual
Section 3 of the TracVision G6 Technical Manual
provides a detailed explanation of every menu
option and system configuration setting. These
menus should, for the most part, be accessed by
authorized technicians.
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™
GyroTrac Advanced Digital Control Unit (ADCU) Menu Quick Reference Guide
Compass Displays*
Pitch, Roll, Yaw
Rate of Turn
Latitude/Longitude†
Antenna Displays
ADCU Primary Display Options
Magnetic Heading
###.#°
Pitch
#.#°
Roll
#.#°
Yaw
#.#°
Mag/Hdg
#.#°
Rate/Sec
#.#°
Lat:
##
##
Tracking <Sat Name>
Long:
###.#°
##.#°
####
Mag/HDG
###.#°
True/HDG
###.#°
ANTENNA Initializing
No Antenna Information
SELECTED DISPLAY
Select Installed
Satellite A
Select Installed
Satellite B
* True North Display requires GPS data
† Lat/Long Display requires GPS data
Enter GyroTrac Mode Menus
Return to Selected Primary Display
GyroTrac Mode Menus
Setup display type?
Setup data outputs?
Setup configuration?
Yes Next Return
Control Compass?
Get Antenna status?
control antenna?
Enter Next Return
Enter
Next
Return
Yes
Next
Return
Enter
Next
Return
Enter
Next
Return
Man control antenna?
Yes Next Return
compass?
Next
Set sine-cos levels?
Yes Next Return
Set AutoCal On/Off?
Yes Next Return
Set brightness?
Next Return
Get System Errors?
Yes Next Return
Yes
Return
Yes
Adjust Azimuth
Adjust Elevation
Autocalibration On or Off
Select Mag/True
Dim or Brighten
ADCU Display
Errors Detected
Magnetic Heading
###.#°
Set Reference Voltage
Set Swing Voltage
Refer to Section 3.2
Restart antenna?
Yes Next Return
Mag/HDG
###.#°
True/HDG
###.#°
Antenna Restarts
Set Heading int/ext?
Yes Next Return
Read Cal score?
Yes Next Return
Get version?
Next Return
Pitch, Roll & Yaw?
Yes Next Return
Set serial outputs?
Yes
Next
Return
Yes
Set sleep on/off?
Select Internal or External
Heading Reference Source
Calibration Accuracy, Magnetic
Environment, and Calibration #
Antenna Type and Version
Select Serial Port 1, 2, or 3
Set Speed
Yes
Next
Return
Pitch
#.#°
Roll
#.#°
Yaw
#.#°
Sleep Mode On/Off
Select Output Type
Set NMEA Outputs
Refer to Section 3.4
set instant on/off?
Set Gyro Offsets?
Set Furuno outputs?
Clear Compass Cal?
Get serial number?
Rate of Turn?
Yes
Next
Instant On Mode On/Off
Install satellite?
Return
Yes
Next
Return
Yes
Next
Return
Yes
Next
Return
Yes
Next
Return
Yes
Next
Return
Compass Calibration Reset
Antenna Serial Number
Set Offset Pitch
Set Offset Roll
Set Offset Yaw
Select Mag/True
Set Data Rate
Mag/Hdg
#.#°
Rate/Sec
#.#°
The Control Compass Menus are only
available if the selected heading
reference source is INTERNAL.
Yes
Next
Return
Install Sat Pair
Set Latitude
Default Display box?
Yes Next Return
Latitude Longitude?
Yes Next Return
Get Thres/sig level?
Yes Next Return
Set Longitude
Restart Antenna
Display Default
Threshold and
Signal Levels
Lat:
Long:
##
##
Alert Screens
Refer to Section 3.5
Certain operations temporarily halt data
output. In this event, the ADCU will display a
set of alert screens. Select “Yes” to proceed,
“No” to return to the Main Data Display.
Set Lat/Long?
Yes
Next
Return
Set TV com on/off?
Yes Next Return
Get skew angle?
Next Return
Antenna display?
Yes Next Return
Set Latitude
Set Longitude
Yes
** WARNING **
Data will be HALTED
TV Antenna Communication
On or Off
LNB Skew Angle
Tracking <Sat Name>
###.#°
Select Satellite?
Yes Next Return
##.#°
####
Refer to Section 3.3
ANTENNA Initializing
No Antenna Information
Select Active Satellite
* ARE YOU SURE? *
Yes
No
Refer to Section 3.6
Get bit error rate?
Yes Next Return
Sat frequency scan?
Yes
Next
Return
Bit Error Rate
Update Frequency
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Using the ADCU Interface
3.2 Setting Display Brightness
The ADCU display’s brightness may be adjusted to suit your
preferences. Press the right key to make the display brighter, the
left key to make it dimmer. When you are satisfied with the
setting, press the center key to accept the setting. Refer to the
Quick Reference Guide on page 18 for instructions on reaching
this menu.
Figure 3-2
Display Brightness Controls
Set brightness?
Yes
Next
Return
Min
Bright
Max
*****************
3.3 Selecting TracVision or
GyroTrac-only Operations
If the antenna is not receiving data
from the GyroTrac and the ADCU is
not displaying antenna-specific
menus, it may be because the
antenna communication is turned
off. Use this menu to check and
turn antenna communications back
on if necessary.
GyroTrac’s factory default configuration is to operate as a stand-
alone system (Antenna Comm: OFF). Connecting a TracVision
antenna will reconfigure GyroTrac to function as a component of
a TracVision system (Antenna Comm: ON). Refer to the Quick
Reference Guide on page 18 for instructions on reaching this
menu.
Set TV com On/Off?
Yes
Next
Return
Figure 3-3
Selecting TracVision or
GyroTrac-only Operations
Antenna Comm is: ON
On ENTER Off
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TracVision G6 User’s Guide
3.4 Turning Sleep Mode On/Off
When the vessel has come to a stop and the antenna holds its
position for one minute (e.g., at a dock), the antenna unit enters
Sleep Mode, which locks the antenna in place and conserves
power. As soon as the vessel moves beyond a 1° - 2° window, or
the RF level changes significantly, the system will automatically
begin tracking the satellite again (or enters Search mode to find
the satellite). This convenient feature is ideal for when a vessel is
docked and passengers want to watch TV. TracVision G6’s
default setting is for Sleep Mode to be ON. To change the setting,
use the Sleep Mode menu. Refer to the Quick Reference Guide on
page 18 for instructions on reaching this menu.
Figure 3-4
Turning Sleep Mode On/Off
Set sleep On/Off?
Yes
Next
Return
sLEEP mode: ON
ENTER
On
Off
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Using the ADCU Interface
3.5 Installing a New Satellite Pair
TracVision G6 permits two satellite services (Satellites A and B) to
be installed simultaneously. There is also an option for NONE on
Satellite B, permitting single satellite operation. Refer to the
Quick Reference Guide on page 18 for instructions on reaching
this menu.
Figure 3-5
Install Satellite Pair Process
Install Satellite?
Enter
Next
Return
Install A <SAT NAME>
Yes Next Cancel
Latitude:
Longitude:
##N
####E
Selecting NEXT will cycle
the display through all
available satellites
Restart antenna?
Yes No
Install B <SAT NAME>
Yes Next Cancel
Selecting NEXT will cycle
the display through all
satellites that can be paired
with the selection for
Satellite A. If no satellite is
available for a pair or you
wish a single satellite
Restart
Antenna
System
Installing sats
Please wait
configuration, select NONE.
(Recommended)
Refer to Tables 1-1 and 1-2
for available satellite
pairs.
<SAT Name> and
<SAT NAME> installed
Enter your latitude. Use the -/+
keys to select each number and
choose between NORTH and
SOUTH. Selecting ENTER will
cycle the display through each
digit and the direction option and
then launch the LONGITUDE
screen.
If a GPS is providing latitude and
longitude to TracVision G6, this
data will automatically be used in
the satellite installation procedure.
In this event, the menus will skip
directly to “Restart Antenna.”
Latitude:
Enter
##N
-
+
Enter your longitude. Use the -/+
keys to select each number and
choose between EAST and
WEST. Selecting ENTER will cycle
the display through each digit and
the direction option and then
display the selected latitude and
longitude.
Longitude:
Enter
###E
-
+
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TracVision G6 User’s Guide
3.6 Selecting Active Satellite
After installing the pair of satellites, use the Select Satellite menu
to choose which of the installed satellites will be active. This is
also an effective way to see which satellite is being tracked at any
given moment. Refer to the Quick Reference Guide on page 18
for instructions on reaching this menu.
Figure 3-6
Select Active Satellite
Select Satellite?
Enter Next Return
Select <SAT NAME A>
Select <SAT NAME B>
Yes
Next
Cancel
Yes
Next
cancel
<SAT NAME A> selected
<SAT NAME B> selected
Once you know which satellite is being tracked, switching the
active satellite can also be done at the main display, using the left
and right buttons to toggle back and forth, as shown in
Figure 3-7.
Figure 3-7
Select Active Satellite
at the Main Display
Primary Data Displays
Magnetic Heading
###.#°
Pitch
#.#°
Roll
#.#°
Yaw
#.#°
Mag/Hdg
#.#°
Rate/Sec
#.#°
Lat:
Long:
##°
##°
Enter Main
Menu
Track Installed
Satellite A
Track Installed
Satellite B
Tracking <Sat Name>
###.#° ##.#° ####
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Troubleshooting
4 – Troubleshooting
This section identifies basic trouble symptoms and lists their possible
causes and solutions.
Contents
4.1
4.2
Troubleshooting Matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Causes and Remedies for Common
Operational Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
4.3
4.4
4.5
GyroTrac-specific Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
IRD Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Antenna Gyro and LNB Faults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
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Troubleshooting
4.1 Troubleshooting Matrix
The troubleshooting matrix shown in Table 4-1 identifies some
trouble symptoms, their possible causes, and references to
troubleshooting solutions.
Table 4-1
Troubleshooting Matrix
Section 4.2
Key
1 = Anyone can do
2 = Electronics know-how recommended
3 = Dealer service recommended
SYMPTOM
Antenna non-functional
1
1
Antenna not switching satellites
No picture on TV set
1
1
1
1
1
1
1
1
1
1
1
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
Certain channels do not work
Intermittent picture for short intervals
System works at dock but not on the move
System will not find satellite
1
3
3
1
1
2
2
3
3
3
3
3
1
1
1
1
1
2
2
2
2
2
2
2
2
Snowy television picture
Pixelating television picture
1
3
No antenna-specific menus on GyroTrac
Antenna and GyroTrac not communicating
No data output through Serial Port 3
3
3
3
1
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TracVision G6 User’s Guide
4.2 Causes and Remedies for
Common Operational Issues
There are a number of common issues that can affect the signal
reception quality or the operation of the TracVision G6. The
following sections address these issues and potential solutions.
If you need help troubleshooting
your system, please contact an
authorized KVH dealer. To find an
authorized dealer near you, visit
www.kvh.com, or contact KVH
directly at the numbers provided on
the first page of this manual.
Blown Fuse, Low Power, or Wiring
If the antenna unit is installed but entirely non-responsive, there
are three key factors to check as part of the troubleshooting
process:
Blown Fuse
Move the antenna reflector slowly by hand. If the
reflector does not move freely, a fuse is not the
problem. If the reflector does move freely, one of
the two fuses mounted on the CPU Board may
have blown or been broken. The TracVision G6
Installation and Technical Manual provides detailed
instructions for authorized service personnel who
may be required to replace a fuse. Contact your
local KVH dealer or service center for assistance.
Low Power
If the power cable from the antenna unit to the
power source or ADCU is more than
15 m (50 ft), the power levels can decrease over the
course of the cable, resulting in a voltage or
current level at the antenna unit that is too low to
power the system properly. The TracVision G6
Technical Manual provides detailed instructions for
supplying adequate power to the antenna unit.
Contact your local KVH dealer or service center
for assistance.
Wiring
If the system has been improperly wired, it will
not operate correctly. The TracVision G6 Technical
Manual provides detailed instructions for
authorized service personnel who may be required
to check the wiring. Contact your local KVH
dealer or service center for assistance.
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Troubleshooting
Vessel Turning During Startup
If the vessel turns during the 60-second startup and
initialization sequence that occurs immediately after turning
on the power to the TracVision G6, the antenna gyro will
record that variable motion as “standing still.” This may cause
the antenna to track improperly. To solve this problem, turn
TracVision G6 off for at least 10 seconds. Turn the system back
on, making certain that the vessel is either motionless or
traveling in a straight line for the 60 seconds immediately
following power-up.
Incorrect Satellite Configuration
(European Systems Only)
The satellite configuration on European IRDs must match the
satellite settings on the TracVision G6 system.
•
Satellite A on the TracVision G6 must be the same
satellite as IRD Alternative 1 (or A, based on your
IRD) and must be assigned the IRD DiSEqC 1
setting.
•
Satellite B on the TracVision G6 must be the same
satellite as IRD Alternative 2 (or B, based on your
IRD) and must be assigned the IRD DiSEqC 2
setting.
Refer to your IRD user manual for complete instructions on
configuring your IRD.
Satellite Signal Blocked
Satellite signals can be blocked or degraded by buildings, other
vessels, or equipment on the vessel itself. Simpy moving the
vessel or obstruction will clear the signal.
Satellite Coverage Issue
For your convenience, KVH
provides links to several web sites
that offer satellite coverage
information. Simply go to our web
TracVision G6 will provide outstanding reception within the
24" (60 cm) antenna coverage area for your satellite television
service of choice. However, reception can be degraded as you
approach the fringe coverage areas. Refer to your satellite
television service manual to check the viable coverage area for a
24" (60 cm) antenna.
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TracVision G6 User’s Guide
Radar Interference
The energy levels radiated by radar units can overload the
antenna’s front-end circuits. Check with your installer to make
certain that the TracVision G6 antenna unit is in the optimal
location with regard to your radar unit.
Satellite Frequency Data Changed
If some channels work while one or more other channels do not,
or if the antenna is unable to find the satellite, the selected
satellite’s frequency data may have changed. This frequency data
can be updated via the ADCU. Contact your local KVH dealer or
service center for assistance.
Incorrect or Loose RF Connectors
A loose RF connector can reduce the quality of the satellite signal.
Also, if you cannot switch satellites using your IRD remote, your
IRD may be connected to the wrong antenna baseplate connector.
The TracVision G6 Technical Manual provides instructions for
authorized service personnel who may need to check the RF
connections. Contact your local KVH dealer or service center for
assistance.
Type of Multiswitch Used
An active (not passive) multiswitch must always be used to
connect the TracVision G6 system to multiple IRDs. Contact your
KVH dealer or service center for assistance.
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Troubleshooting
4.3 GyroTrac-specific Issues
The GyroTrac is designed for reliable, easy use. This section
provides a brief overview of some potential operational issues.
Issue 1:
System is installed correctly and power is available, but the
system is non-functional.
Solution:
The TracVision G6 Technical Manual provides detailed instructions
for authorized service personnel who may be required to replace
the ADCU fuse. Contact your local KVH dealer or service center
for assistance.
Issue 2:
System fails startup routine and ADCU displays “Errors
Detected,” “No Data from Gyro/System Not Running,” or “No
Data from Ant.”
Solution:
GyroTrac will not operate unless the system passes the startup
self-tests. The following actions may be taken in this instance.
• Shut down the system, then restore power.
• If the system fails to pass the startup tests again,
contact a KVH dealer or distributor for further
assistance.
4.4 IRD Troubleshooting
The IRD that was provided with your satellite television service
may also be the cause of less-than-ideal operation. First check the
IRD’s configuration to ensure it is set up for the desired
programming. In the case of a faulty IRD, refer to your IRD
user’s manual for service and warranty information. If the IRD is
both configured properly and fully functional, contact your local
KVH dealer or service center for assistance.
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TracVision G6 User’s Guide
4.5 Antenna Gyro and LNB Faults
The TracVision G6 Technical Manual provides detailed instructions
for authorized service personnel who may be required to replace
the antenna’s gyro or Low Noise Block (LNB). Contact your local
KVH dealer or service center for assistance.
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KVH Industries Limited Warranty
TracVision G6
Limited Warranty on Hardware
KVH Industries, Inc. warrants the KVH product purchased against defects in materials for a period of TWO (2) years
and against factory labor costs for a period of ONE (1) year from the date of original retail purchase by the original
purchaser. It is the customer’s responsibility to verify the date of purchase by returning the warranty card included with
the product to KVH within 30 days of purchase, or by providing a copy of a dated sales receipt for the KVH product
under warranty with the warranty claim. If this date cannot be verified, the warranty period will begin 30 days after the
date of manufacture of the original product purchased.
If you discover a defect, KVH will, at its option, repair, replace or refund the purchase price of the product at no charge
to you, provided you return it during the warranty period, transportation charges prepaid, to the factory direct. Please
attach your name, address, telephone number, a description of the problem and a copy of the bill of sale or sales
receipt as proof of date of original retail purchase, to each product returned to warranty service. Alternatively, you may
bring the product to an Authorized KVH dealer/distributor for repair. During the first year, and if the product was
installed by an Authorized KVH dealer/distributor (identified with the KVH Authorized dealer/distributor list), KVH will
cover the dealer’s/distributor’s labor charges for warranty repairs, provided the dealer/distributor contacts KVH for pre-
approval of the charges. Approval of charges is at KVH’s sole discretion.
This Limited Warranty does not apply if the product has been damaged by accident, abuse, misuse or misapplication
or has been modified without the written permission of KVH; if any KVH serial number has been removed or defaced;
or if any factory-sealed part of the system has been opened without authorization.
Return Authorization
A Return Material Authorization is required prior to returning the product to KVH Industries. Please call our Technical
Support Department at +1 401 847-3327 or send an e-mail to [email protected] to obtain the RMA number. Write the
number in large, clear characters on the outside of the box. To avoid confusion and misunderstandings, shipments
without an RMA number clearly visible on the outside box will be refused and returned to you at your expense. If
possible, use the original box and packing material to protect the equipment from damage in shipment. KVH assumes
no responsibility for warranty shipments from the customer to the factory if not shipped in the manner prescribed
above.
THE EXPRESS WARRANTIES SET FORTH ABOVE ARE THE ONLY WARRANTIES GIVEN BY KVH WITH
RESPECT TO ANY PRODUCT FURNISHED HEREUNDER; KVH MAKES NO OTHER WARRANTIES, EXPRESS,
IMPLIED OR ARISING BY CUSTOM OR TRADE USAGE, AND SPECIFICALLY DISCLAIMS ANY WARRANTY OF
MERCHANTABILITY OR OF FITNESS FOR A PARTICULAR PURPOSE. SAID EXPRESS WARRANTIES SHALL
NOT BE ENLARGED OR OTHERWISE AFFECTED BY TECHNICAL OR OTHER ADVICE OR SERVICE PROVIDED
BY KVH IN CONNECTION WITH ANY PRODUCT.
KVH's liability in contract, tort or otherwise arising out of or in connection with any product shall not exceed the price
paid for the product. IN NO EVENT SHALL KVH BE LIABLE FOR SPECIAL, PUNITIVE, INCIDENTAL, TORT OR
CONSEQUENTIAL DAMAGES OR LOST PROFITS OR GOODWILL (INCLUDING ANY DAMAGES RESULTING
FROM LOSS OF USE, DELAY IN DELIVERY OR OTHERWISE) ARISING OUT OF OR IN CONNECTION WITH THE
PERFORMANCE OR USE OR POSSESSION OF ANY PRODUCT, OR ANY OTHER OBLIGATIONS RELATING TO
THE PRODUCT, EVEN IF KVH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
If any implied warranty, including implied warranties of merchantability and fitness for a particular purpose, cannot be
excluded under applicable law, then such implied warranty shall be limited in duration to ONE (1) YEAR from the date
of the original retail purchase of this product by the original purchaser.
Some states/countries do not allow the exclusion or limitation of implied warranties or liability for incidental or
consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights,
and you may also have other rights which vary from state/country to state/country.
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®
KVH Industries, Inc.
KVH Europe A/S
Ved Klaedebo 12 2970 Hoersholm Denmark
Phone: +45 45 160 180 Fax: +45 45 867 077
50 Enterprise Center Middletown, RI 02842-5279 U.S.A.
Phone: +1 401 847-3327 Fax: + 1 401 849-0045
KVH® and TracVision® are registered trademarks of KVH Industries, Inc.
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