Kodak Photo Scanner i800 Series User Manual

i800 Series Scanners  
User’s  
Guide  
A-61169  
Part No. 3E9708  
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Taiwan  
Japan  
Class A  
This equipment is in the Class A category (Information Technology Equipment to be used in commercial  
and/or industrial areas) and conforms to the standards set by the Voluntary Control Council for Interference  
by Information Technology Equipment aimed at preventing radio interference in commercial and/or  
industrial areas.  
Consequently, when used in a residential area or in an adjacent area thereto, radio interference may be  
caused to radio and TV receivers, etc.  
Read the instructions for correct handling.  
Peoples Republic of China  
Class A  
July 2003  
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1
Introduction  
This User’s Guide provides information and operator procedures for the  
Kodak i800 Series Scanners. The information in this guide is for use with  
all of the i800 Series Scanners unless otherwise noted.  
Chapter 1, Introduction ¾ provides general information about the i800  
Series Scanners including a product description, features and benefits,  
specifications, an overview of external components and user precautions.  
Chapter 2, Using the Scanner ¾ includes information on how to  
prepare your documents for scanning, elevator tray and output tray  
adjustments, turning the scanner on and off and how to scan documents.  
Chapter 3, Operator Control Panel Functions ¾ provides a list of the  
icons found on the Operator Control Panel and what functions can be  
performed using the Operator Control Panel.  
Chapter 4, Document Printer and Patch Reader ¾ provides  
instructions for using and changing the location of the Document Printer 1  
and the Patch Reader. This chapter also instructs how to change and  
purge the ink cartridge.  
Chapter 5, Maintenance ¾ provides complete maintenance procedures  
for the i800 Scanner, including replacement procedures for the feeder  
module and tires, separation roller and tires, exposure lamps and imaging  
guides.  
Chapter 6, Troubleshooting/Messages ¾ provides a message listing,  
a problem solving chart and how to clear a document jam.  
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The Kodak i800 Series Scanners are ideal for operation with bi-tonal  
and/or color documents, documents with shaded backgrounds or  
foregrounds, and mixed document sets. These scanners offer a new,  
user interface and Kodak-patented technologies that produce high quality  
production images.  
Product description  
Standard features  
The following features are standard on the Kodak i800 Series Scanners.  
·
Simultaneous output of color and bi-tonal images (i820 and i840  
scanners only)  
·
SurePath paper handling, featuring:  
1,000-sheet QuickSet elevator that automatically returns to the  
batch level you set  
Automatic feeder with single-sheet feeding and operator-assisted  
document stacks. Allows you to set the elevator level to  
accommodate 25-, 250- 500-, 750- 1000-document stacks  
3D Multi-feed Detection, using ultrasonic technology, offering  
outstanding reliability  
Flexible document feeding ¾ center- and edge-aligned  
An adjustable output tray that handles documents of varying sizes  
·
·
The Tri-Color Plus Array provides, in one pass, true color and bi-tonal  
images  
Zone Processing allows operator selection of a fixed subsection or  
zone (i820 and i840 scanners only)  
·
·
PerfectPage, now with iThresholding (color and bi-tonal)  
Built-in iThresholding, Adaptive Threshold Processing (ATP), image  
compression, despeckle, error diffusion, and dithering for bi-tonal  
scanning  
·
·
·
·
Electronic Color Dropout  
Color on-the-fly  
Accepts custom color tables  
A wide variety of image output resolutions in bi-tonal and color are  
available  
·
·
·
·
·
·
Easily upgradeable models, at your site, with minimal downtime  
Bundled ISIS and TWAIN drivers  
Friendly operator interface ¾ only seven operator control buttons  
Ease-of-use ¾ easy replacement of consumables  
Illumination tracking with calibration alert  
Diagnostics and modular design simplify service and minimize  
downtime  
·
·
Image address with Patch Reader support  
Document Printer 1 imprinting on scanned documents  
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Four models of the Kodak i800 Series Scanners are available:  
Standard  
configurations  
·
·
·
·
Kodak i810 Scanner (bi-tonal) ¾ provides bi-tonal scanning with  
throughput speeds up to 120 ppm  
Kodak i820 Scanner ¾ provides both color and bi-tonal scanning  
simultaneously with throughput speeds up to 120 ppm  
Kodak i830 Scanner (bi-tonal) ¾ provides bi-tonal scanning with  
throughput speeds up to 160 ppm  
Kodak i840 Scanner ¾ provides both color and bi-tonal scanning  
simultaneously with throughput speeds up to 160 ppm  
Following is the minimum and maximum paper transport speed and  
capacity of the scanner:  
Transport speed  
Dimension  
Minimum  
Maximum  
Operational Mode  
Auto-feed  
Length  
Length  
Length  
Width  
Width  
6.4 cm (2.5 in.)  
27.9 cm (11 in.)  
43.2 cm (17 in.)  
6.4 cm (2.5 in.)  
8.9 cm (3.6 in.)  
27.9 cm (11 in.)  
43.2 cm (17 in.)  
76.1 cm (30 in.)  
8.9 cm (3.5 in.)  
Auto-feed with extensions  
Operator assistance  
Operator assistance  
30.5 cm (12 in.)* Auto-feed  
* The scanner transport will allow feeding a 30.5 cm (12-inch)-wide  
document but will only scan an area of 29.7 cm (11.7 inches) in width.  
The chart below provides speeds and resolutions for the i800 Series  
Scanners:  
Speeds and  
resolutions  
Scanner  
Throughput  
Speed (ips)  
Bi-tonal  
Color Resolution  
(ppm)  
Resolution (dpi)  
(dpi)  
i810  
i820  
i830  
i840  
120  
80  
45  
21  
14  
14  
200  
300, 240  
400  
N/A  
120  
80  
45*  
21  
14  
14  
200  
300, 240  
400  
200, 150, 100  
200, 150  
200  
160  
106  
60  
28  
18.67  
18.67  
200  
300, 240  
400  
N/A  
N/A  
N/A  
160  
106  
60*  
28  
18.67  
18.67  
200  
300, 240  
400  
200, 150, 100  
300*, 200, 150, 100  
300, 200  
*
Throughput at these settings may vary based on system limitations.  
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Following are the dimensions and clearances for the Kodak i800 Series  
Scanners:  
Scanner specifications  
Dimensions  
Height: 124 cm (49 in.)  
Width:  
Depth:  
66 cm (26 in.)  
127 cm (50 in.)  
Weight: 204 kg (450 lbs) including packaging  
188 kg (414 lbs) without packaging  
Minimum clearances  
The table below provides the minimum clearances for normal operation  
and maintenance of the i800 Series Scanners:  
Front  
Rear  
Right Side  
Left Side  
Top  
Normal  
N/A  
4 in.  
4 in.  
4 in.  
10 in.  
10 cm  
10 cm  
10 cm  
25 cm  
Operation  
Maintenance  
40 in.  
4 in.  
24 in.  
4 in.  
24 in.  
102 cm  
10 cm  
61 cm  
10 cm  
61 cm  
Acoustic noise  
·
·
Operator position standby mode:  
Sound Pressure Level (LA): 39.8 dB(A)  
Operator position full system operating mode:  
Sound Pressure Level (LA): 65.4 dB(A)  
Instantaneous Peak Values >130 dB(C)  
None  
·
Sound Power Level (LWA):  
Standby  
56.4 dB(A)  
Full System 72.0 dB(A)  
NOTE: All data was measured in accordance with DIN 45635, ANSI  
S12.10-1985, and ISO 7779 in a hemi-anechoic chamber.  
Electrical  
100 – 127 V, 6.5 A, 50/60 Hz  
200 – 240 V, 3.5 A, 50/60 Hz  
Power system  
connection  
This product is also designed for Norwegian IT power system with phase-  
to-phase voltage 230V.  
Environmental  
Temperature: 15 to 35°C (59 to 95°F)  
Humidity:  
Altitude:  
15 to 76% (dry bulb)  
up to 8000 feet (2438 meters)  
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External components  
See the illustration below for the location of the external components of  
the scanner.  
Top cover  
Swing out door  
Bi-fold door  
Output tray  
Operator control panel  
Side guides  
Power switch  
Gap release lever  
Elevator tray  
Feed module  
Feeder extensions  
Back of scanner  
Power cord  
connector  
SCSI Connector  
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Environmental  
information and  
equipment disposal  
·
·
The Kodak i800 Series Scanners are designed to meet worldwide  
environmental requirements.  
Guidelines are available for the disposal of consumable items that are  
replaced during maintenance or service; follow local regulations or  
contact Kodak locally for more information  
·
·
·
The product packaging is recyclable.  
Parts are designed for reuse or recycling.  
The Kodak i800 Series Scanners contain lead in the circuit boards and  
mercury in the lamps. Disposal of these materials may be regulated  
due to environmental considerations. For disposal or recycling  
information, please contact your local authorities or visit the  
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2
Using the Scanner  
This chapter provides the following operational procedures:  
·
·
·
·
·
·
Turning on the scanner  
Document preparation  
Adjusting the input tray, side guides and output tray  
Scanning documents  
Feeding long documents  
Continuous and manual feeding  
Other functions, such as calibration, using the programmable keys, using  
multi-feed detection, setting the elevator level, etc. can be performed using  
the Operator Control Panel. See Chapter 3, Operator Control Panel  
Functions for procedures.  
To turn on the scanner:  
Turning on the scanner  
·
Toggle the power switch to the On position.  
On/Off switch  
When the menu bar is displayed on the Operator Control Panel, the  
scanner is Ready.  
IMPORTANT: Always power-up the scanner to its Ready state before  
powering-up the host computer.  
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Kodak scanners have been tested with a range of documents that  
represent the broad spectrum of document types found in the most  
common business applications. Optimal scanner performance is  
achieved when you scan documents within the recommended document  
specifications listed below. Scanning documents that are outside of these  
specifications may lead to undesirable results in terms of scanner  
reliability, image quality, and/or consumable life.  
Document preparation  
Before you start scanning, make sure the documents can be fed through  
the scanner easily. Best performance is obtained by feeding a good, clean  
lead edge. This means the side of the paper which enters the feeder first  
should be in the best possible condition.  
Use the guidelines below when preparing your documents for scanning.  
·
·
·
Remove staples, rubber bands, loose mending tape or paper clips.  
Straighten wrinkled edges and tape any torn documents.  
Trim ragged edges (steno paper, perforated edges, tractor feed  
edges). If ragged edges cannot be trimmed, it is suggested that you  
try different feeding orientations to determine which orientation feeds  
best.  
·
A batch of documents to be fed into the scanner must be arranged to  
have a common leading edge. Documents may be left-, right-, or  
center-aligned in the elevator tray allowing the documents to be fed  
into the scanner one at a time.  
IMPORTANT: Proper alignment of documents is very important.  
Documents must be fed under both feed module tires.  
Gap release lever  
Feed module tires  
·
Torn, damaged, or crushed pages can be transported successfully  
through the scanner. However, no scanner can transport every  
possible type of damaged paper. If damaged documents do not feed  
through the transport automatically, feed the documents manually.  
Use of the gap release lever may be required.  
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·
For heavily damaged documents, a clear document protector can be  
used with the following limitations:  
Manual feeding is recommended when using a clear document  
protector.  
The document in the clear document protector must be fed under  
both feed module tires.  
Multi-feed detection must be disabled when manually feeding a  
document in a clear document protector.  
NOTE: When using a document protector, feed the fold of the  
document protector first rather than the open end.  
The correct document preparation when using a document protector  
is illustrated below:  
Acceptable document  
materials  
·
Original and recycled papers  
·
·
·
Photographic papers  
Bond (i.e., laser, inkjet, etc.)  
Carbonless paper (some types of carbonless papers contain  
chemicals that may react with feed module and separation tires  
possibly requiring more frequent tire changes)  
·
Offset printing papers (i.e., newspapers, magazine pages)  
Recommended paper  
weights  
The elevator tray handles a broad range of paper weights, from 50g (13  
lb.) bond paper to 200g (110 lb.) index paper. Heavier documents may be  
fed up to 0.76 mm (0.030 in.). Manual feeding mode, using the gap  
release lever, may be required to feed heavier paper weights.  
Acceptable document  
sizes  
·
Length:  
Maximum of 76.2 cm (30 in.) with operator-assisted document  
feeding and stacking. 43.2 cm (17 in.) is the maximum length for  
unattended document feeding.  
Minimum of 6.4 cm (2.5 in.).  
·
Width:  
Maximum of 29.7 cm (11.7 in./image capture – 12 in./transport)  
(A3 width)  
Minimum for automatic feeding of 8.9 cm (3.5 in.)  
Minimum for manual feeding of 6.4 cm (2.5 in.)  
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Maximum document  
batch height for  
automatic feeding  
When feeding batched documents, the maximum height of the batched  
documents is 10.2 cm (4 in.), approximately 1000 sheets of 75g (20 lb.)  
paper. The elevator tray can be set to accommodate 25-, 250- 500-, 750-  
1000-document stacks.  
Downward and upward  
curl documents  
The elevator tray can handle some amount of lead edge curl, but to  
ensure reliable feeding the curl should be at a minimum. It is suggested  
that you try and minimize the curl before scanning by stacking the  
documents on a flat surface for a period of time to help flatten the  
documents.  
To accommodate multiple applications with variable feeding requirements,  
the side guides can be adjusted for center- or edge-feeding. Center-  
feeding is recommended for best paper handling performance. The side  
guides can be moved together or independently.  
Adjusting the side  
guides on the input  
tray  
1. Pull the guides all the way out and then push them together (toward  
the center) to reset.  
2. Open the side guides slightly wider than the documents you will be  
feeding.  
3. Place the documents in the elevator tray.  
4. Adjust the side guides to fit the documents.  
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Different paper types stack differently. The output tray can be set with  
either the front or the rear higher for best stacking.  
Adjusting the output  
tray  
To angle the output tray so the back of the output tray is higher:  
1. Lift the output tray up and pull it out of its current slot.  
2. Reset it in the slot that matches the desired height.  
To angle the output tray so the front of the output tray is higher:  
·
Lift the front of the output tray up, swing the height adjustment leg out  
and insert it into the groove below the output tray.  
NOTE: Short side guides are standard on the output tray. However, tall  
side guides and self-centering parts are included and can be  
changed by you. See Chapter 5, Maintenance for procedures.  
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Before you scan documents, be sure the menu bar is displayed on the  
Operator Control Panel.  
Scanning documents  
Operator Control  
panel  
Documents must be fed under both feed module tires. For faster  
throughput, feed documents into the elevator tray in landscape orientation  
(longer side as the leading edge).  
To start scanning:  
1. Enable the scanner from the host.  
2. Place the documents to be fed in the elevator tray.  
3. Press Start/Resume.  
Start/Resume  
Stop/Pause  
NOTES:  
·
·
Documents must be fed under both feed module tires.  
Do not lean on the elevator tray and/or document extenders while the  
scanner is running. If this happens, the elevator tray may make some  
noise and stop in position. See the Problem Solving Chart in Chapter  
6, Troubleshooting/Messages for procedures on recovery from this  
situation.  
·
Use caution when feeding small documents; small documents may  
fall through the slots of the elevator tray and cannot be easily retrieved.  
To stop scanning:  
Press Stop/Pause.  
·
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The feeder accommodates documents up to 76.2 cm (30 in.) in length. To  
feed documents longer than 30.5 cm (12 inches):  
Loading long  
documents in the  
feeder  
1.  
Pull out the document extenders.  
Document  
extenders  
2. Place the documents in the elevator tray.  
NOTE: Operator assistance is required when feeding documents longer  
than 43.2 cm (17 in.).  
Continuous feeding allows you to place additional batches of documents in  
the elevator tray (with operator assistance). Any time during continuous  
scanning, additional documents can be added at the bottom of the input  
stack. The elevator position must be set to 25 for continuous and manual  
feed operations.  
Continuous and  
manual feeding  
To add to a batch of documents:  
·
Add a small stack of documents to the bottom of the batch in the  
elevator tray, by gently lifting the corner of the stack and adding the  
documents underneath the last document.  
Manual feeding is recommended when you have a heavily damaged  
document, envelope or other thick documents, which may require  
additional clearance. Follow the guidelines for document size, weight,  
quantity, etc. outlined in the section entitled, “Document preparation”  
earlier in this chapter.  
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To feed thick documents:  
Feeding thick  
documents  
1. Press and hold the gap release lever ¾ this provides more clearance  
to ease document feeding.  
Gap release lever  
2. Push the envelope/thick document into the transport. If more than one  
document is to be scanned, feed them into the transport one at a time.  
3. After the documents have been fed into the transport, release the gap  
release lever.  
NOTE: Before feeding envelopes:  
-
Disable multi-feed detection via the host or programmable  
button (if the scanner is set up for multi-feed detection.)  
-
-
Be sure the envelope is empty and unsealed.  
When using the gap release lever, the maximum thickness  
allowed for a document is 0.76 mm (.030 inches).  
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3
Operator Control Panel Functions  
There are a variety of functions available from the Operator Control Panel.  
This chapter provides procedures and information for:  
·
·
·
·
·
·
·
Enabling and disabling the scanner  
Control Panel functions overview  
Navigating through the functions on the Control Panel menu  
Accessing information  
Lowering the elevator tray  
Using the Diagnostics Settings menu  
Performing Diagnostic functions:  
-
-
-
-
Performing a self-test or extended self-test  
Running in count-only mode  
Performing a print test  
Performing a patch test  
·
Using the Setting menu:  
-
-
-
-
-
Changing the alarm volume  
Changing the display contrast  
Changing the SCSI ID  
Changing the SCSI termination  
Setting the elevator tray position  
·
·
·
Calibrating the scanner  
Jogging the transport  
Programmable key assignments  
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The five buttons at the bottom of the Control Panel correspond to the  
icons above the buttons To activate the icons, press the corresponding  
button.  
Enabling and disabling  
the scanner  
Icons  
Control panel  
buttons  
Enabling the scanner  
The scanner can only be enabled from the host computer. When the  
scanner is enabled, you can change the image address level, override the  
elevator setting and use the programmable keys. When enabled, the  
icons on the Operator Control Panel will look like this:  
These functions can be performed when the scanner is enabled:  
Increments the image address level. Depending on the image  
address level the icon may appear as follows:  
indicating the next image address is level 3  
indicating the next image address is level 2  
indicating the next image address is level 1  
Lowers the elevator tray if it is not already in the lowest position.  
Performs the first programmable function.  
Performs the second programmable function.  
Performs the third programmable function.  
NOTE: Programmable keys are set-up during application setup. Check  
with your system administrator for the function of each  
programmable key. Possible programmable key assignments  
are as follows:  
·
·
·
·
·
·
No scanner functionality (default)  
Scanner End-of-Job  
Terminate Batch  
Omit Multi-feed Detection on Next Document  
Omit Printing on Next Document  
Omit Patch Reading on Next Document  
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Disabling the scanner  
The scanner can be disabled from the host computer or the scanner, if  
the end-of-job function is assigned to one of the programmable keys.  
When the scanner is disabled, you can display scanner information, lower  
the elevator tray, use the Diagnostics Settings menu, calibrate the  
scanner and jog the transport.  
Disabled scanner functions  
When the scanner is first powered on and disabled, the following icons will  
be displayed. These functions can only be performed when the scanner is  
disabled.  
Displays information: including the last image address,  
meter values, scanner serial number.  
Lowers the elevator tray if it is not already in the lowest  
position.  
Displays the Diagnostics Settings menu, which allows  
you to perform additional functions.  
Calibrates the scanner.  
Temporarily turns on the transport to help clear a  
document jam.  
When the Diagnostics Settings menu button  
functions are available:  
is selected, these  
Performs the selected function. This button is referred  
to as Return.  
Moves left to the next selectable item (left arrow).  
Moves right to the next selectable item (right arrow).  
Moves up to the next selectable item (up arrow).  
Moves down to the next selectable item (down arrow).  
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The left and right arrows navigate along the top of the menu bar.  
Navigating through the  
functions on the  
control panel menu  
In this example, the left and/or right arrow will rotate through the options of  
Exit, Diagnostics and Settings.  
The up and down arrows navigate through the menu selections.  
In this example, the up and/or down arrow will rotate through the options of  
Run self test, Run extended self test, Run count only, Run print test, Run  
patch test.  
NOTE: Only four options can be displayed at a time. Selecting the down  
arrow will display additional options.  
·
The Return arrow performs the selected function. In the  
example above, after you select Run print test, select the Return  
arrow to perform a print test.  
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The information icon will display information including the last image  
address, meter values, and scanner serial number.  
Accessing information  
·
Select this icon  
to display information.  
The level of the elevator tray can be set to accommodate various sizes of  
document batches.  
Lowering the elevator  
tray  
·
Select this icon  
to lower the elevator tray to its lowest position.  
NOTE: This will temporarily override the setting, which is configured for  
elevator position from the Settings menu. The next time the  
scanner is enabled from the host the menu setting will resume.  
The Menu icon  
displays the Diagnostics Settings menu.  
Using the Diagnostics  
Settings menu  
The following Diagnostics functions are available:  
·
·
·
·
·
Performing a self-test  
Performing an extended self-test  
Running in count-only mode  
Performing a print test  
Performing a patch test  
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Performing a self-test or You can perform a self-test or an extended self-test on the scanner. The  
self-test is the same test performed when the scanner is powered-up; the  
extended self-test is a more thorough test.  
extended self-test  
To perform a self-test or extended self-test:  
1. Select the Diagnostics Settings menu  
icon.  
2. Use the right or left arrow to navigate to the Diagnostics function.  
3. Use the down arrow to select Run self-test or Run extended self-  
test.  
4. Select Return. The scanner will run the self-test and report the  
results on the display.  
Running in count-only  
mode  
You may want to count the number of documents entering the scanner  
without actually scanning.  
To run in count-only mode:  
1. Select the Diagnostics Settings menu  
icon.  
2. Use the right or left arrow to navigate to the Diagnostics function.  
3. Use the down arrow to select Run count only.  
4. Place the documents in the elevator tray.  
5. Select Return. The message Counting Pages will be displayed.  
6. Press Start/Resume. The page count will be displayed.  
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Performing a print test  
The print test checks to be sure the ink jets in the Document Printer are  
functioning properly.  
To perform a print test:  
1. Select the Diagnostics Settings menu  
icon.  
2. Use the right or left arrow to navigate to the Diagnostics function.  
3. Use the down arrow to select Run print test.  
4. Select Return.  
5. Feed a blank(s) sheet of paper.  
6. Press Start/Resume.  
7. Press Stop/Pause. The documents in the output tray will display the  
results of the print test.  
8. Remove the documents from the output tray and evaluate the  
appearance of the test pattern.  
·
·
If the pattern is complete, you are ready to begin.  
If the pattern is not legible:  
-
Check to see that the print cartridge is installed properly and  
purge the ink cartridge if necessary. Repeat the print test. See  
Chapter 4, Document Printer and Patch Reader, for more  
information.  
-
If the pattern is still not legible, replace the ink cartridge.  
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Performing a patch test  
Use this test to verify that the Patch Reader is operational and that your  
patches are within specification.  
To perform a patch test:  
1. Select the Diagnostics Settings menu  
icon.  
2. Use the right or left arrow to navigate to the Diagnostics function.  
3. Press the down arrow until Run Patch test is displayed on the  
Operator Control Panel.  
4. Select Return.  
5. Feed a document(s) with a patch(es).  
6. Press Start/Resume. When the documents have been scanned, the  
document count and number of patch types recognized by the  
scanner will be displayed.  
7. Press Stop/Pause.  
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The Menu icon  
displays the Diagnostics Settings menu.  
Using the Settings  
menu  
The following Settings functions are available:  
·
·
·
·
·
Changing the Alarm Volume  
Changing the Display Contrast  
Changing the SCSI ID  
Changing the SCSI Termination  
Setting the Elevator Position  
Changing the alarm  
volume  
This setting allows you to adjust the volume of the alarm from 0 to 4.  
1 = quietest; 4 = loudest; 0 = no sound.  
To set the alarm volume:  
1. Select the Diagnostics Settings menu  
icon.  
2. Use the right or left arrow to navigate to the Settings function.  
3. Use the down arrow to Change Alarm Volume.  
4. Select Return.  
5. Use the up or down arrows to select the desired volume.  
6. Select Return.  
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Changing the display  
contrast  
This setting allows you to adjust the contrast of the display screen from  
0 to 4. 0 = lightest, 4 = darkest.  
To change the display contrast:  
1. Select the Diagnostics Settings menu  
icon.  
2. Use the right or left arrow to navigate to the Settings function.  
3. Use the down arrow to select Change Display Contrast.  
4. Select Return.  
5. Use the up and down arrows to select the desired contrast.  
6. Select Return.  
Changing the SCSI ID  
This setting allows you to enter the SCSI ID number (0 to 7). The SCSI ID  
should not be changed unless directed to do so by your integrator or  
Kodak Field Representative.  
If the SCSI ID has been changed, you must reboot the scanner. After the  
scanner has been powered up and completed the self-test, reboot the  
host PC.  
To change the SCSI ID:  
1. Select the Diagnostics Settings menu  
icon.  
2. Use the right or left arrow to navigate to the Settings function.  
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3. Use the down arrow to select Change SCSI ID.  
4. Select Return.  
5. Use the up and down arrows to select the desired SCSI ID number.  
6. Select Return.  
7. Turn the scanner off. Wait at least 10 seconds and turn the scanner  
back on again.  
8. After the scanner has completed the self-test, reboot the host PC.  
Changing the SCSI  
termination  
This setting allows you to change the SCSI termination. Values are 0  
(disabled) or 1 (enabled). By default, the SCSI termination is enabled and  
remains enabled until you disable it and reboot the scanner. The SCSI  
termination should not be changed unless directed to do so by your  
integrator or Kodak Field Representative.  
To change the SCSI termination:  
1. Select the Diagnostics Settings menu  
icon.  
2. Use the right or left arrow to navigate to the Settings function.  
3. Use the down arrow to select Change SCSI Termination.  
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4. Select Return.  
5. Use the up and down arrows to select the desired SCSI termination  
setting.  
6. Select Return.  
7. Turn the scanner off. Wait at least 10 seconds and turn the scanner  
back on again. The new termination setting will take effect.  
Setting the elevator tray This setting allows you to select a position of the elevator tray. Elevator  
positions can be set to accommodate 25-, 250-, 500-, 750- or 1000-  
documents (20-lb bond paper). The position will remain as selected  
position  
unless the Override Elevator icon (  
) is selected.  
NOTE: The setting of 25 should be used for manual or continuous feed  
operation.  
To set the elevator tray position:  
1. Select the Diagnostics Settings menu  
icon.  
2. Use the right or left arrow to navigate to the Settings function.  
3. Press the down arrow until Set elevator position is displayed on the  
Operator Control Panel.  
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4. Select Return.  
5. Use the down arrow to select the desired elevator position.  
6. Select Return. The elevator position takes effect after the scanner is  
enabled.  
Calibrating the scanner  
Calibration optimizes your scanner to achieve the best image quality and  
feeding performance. The scanner can only be calibrated when it is  
disabled.  
You should calibrate:  
·
·
·
·
when a message is displayed requiring calibration  
when image quality is poor  
when paper handling is degraded (false multi-feeds)  
after cleaning the scanner  
Use the calibration target (shown below) provided with your scanner. Be  
sure to use a good, clean calibration target. Additional calibration targets  
can be ordered. See Chapter 5, Maintenance, “Ordering Supplies” for  
more information.  
To calibrate the scanner:  
1. Select the Calibrate  
icon.  
2. Place the calibration target in the elevator tray face up, arrows first.  
3. Press Start/Resume.  
4. Place the calibration target in the elevator tray face down, arrows first.  
5. Press Start/Resume. Calibration results will be displayed.  
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Jogging the transport  
The Jog button temporarily (4 seconds) turns on the transport to help  
clear a document jam. This function is only available when the scanner is  
disabled. The Jog button is intended to clear simple document jams. If  
documents are lodged in several locations within the scanner, use the  
procedures in Chapter 6, Troubleshooting/Messages.  
If a document jam occurs:  
·
Select the Jog  
icon.  
Programmable key  
assignments  
There are three programmable keys on the Operator Control Panel.  
These keys can be assigned functions by the host application.  
Programmable keys are available for use when the scanner is enabled.  
The Operator Control Panel displays the numbers 1 through 3. These  
numbers correspond to the buttons on the Control Panel.  
Each of the programmable keys can be assigned the following functions:  
·
·
·
·
·
·
No Scanner Functionality (default)  
Scanner End-of-Job  
Terminate Batch  
Skip Multi-feed Detection  
Skip Printing  
Skip Patch Recognition  
Check with your System Administrator to determine what functions are  
programmed.  
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4
Document Printer and Patch Reader  
This chapter provides instructions for using the Kodak Imagelink  
Document Printer 1 and the Patch Reader. The following can be found in  
this chapter:  
·
·
·
·
·
·
Purging the ink cartridge  
Replacing the ink cartridge  
Replacing the ink blotter strips  
Setting the printer position  
Patch types supported by the Patch Reader  
Setting the Patch Reader position  
The Document Printer 1 uses a standard ink cartridge, which is an  
inexpensive and effective way to apply information to the scanned  
document and utilize document management systems such as batching  
and time-stamping.  
The Document Printer  
The Document Printer 1 provides a print capability that is programmed to  
support alphanumeric characters as defined by the host. It supports date,  
image address, time, document count and custom messages. All print  
information is captured in a document header record. All printer controls  
and functions are accessible via the ISIS and TWAIN drivers.  
Printed information  
The information printed by the Document Printer is defined during  
application setup by your system administrator or integrator.  
Any combination of the following items can be printed, provided the total  
length does not exceed 40 characters.  
·
Document image address (any, all or none of the four image address  
fields, in any order)  
·
·
·
·
Date  
Time  
Document count  
Messages - up to 6 fields can be defined to build a print string  
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The Document Printer can print one line per document.  
The information printed by the Document Printer appears in a single  
column perpendicular to the leading edge of the document(s) as shown:  
Font size: two different character sizes, referred to as Large and Small,  
are available. The way the characters appear on the document will be  
dependent on the way your application is set up.  
Character orientation: information is printed on each document in either  
a Cine or Comic orientation.  
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Horizontal print position The horizontal print position is set using one of the 13 positions in the  
Document Printer well. Print position can be manually changed as  
required.  
To change the print position:  
1. Open the swing out door.  
2. Slide the green ink cartridge carrier out of its slot.  
3. Move the ink cartridge to the desired position and insert it into the  
appropriate slot  
4. Close the swing out door.  
NOTE: Printing automatically stops ½-inch (1.27 cm) from the trailing  
edge of the document, even if the information has not been  
completely printed.  
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Purging the ink cartridge Additional ink cartridges can be purchased from an office supply retailer  
nearest you.  
NOTES:  
·
If the Document Printer will not be used for a period of time (24 hours  
or more), remove the Document Printer from the carrier and place it  
on its side until you are ready to use it.  
·
Ink cartridges may be disposed of in accordance with local  
regulations.  
Before installing the ink cartridge, it must be purged. Cartridges may also  
require purging when the print quality is unacceptable. Follow the steps  
below to purge the ink cartridge.  
1. Remove the ink cartridge from the box and inner wrappings.  
2. Hold the cartridge and insert a straightened paper clip into the large  
hole on top of the ink cartridge.  
3. Rotate the ink cartridge until the bottom is face up.  
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4. Gently press the paper clip against the side of the ink bladder until a  
small bead of ink appears on the ink flow point on the ink cartridge.  
CAUTION: Do not puncture the ink bladder with the paper clip.  
5. Remove the paper clip.  
6. Allow the ink bead to absorb back into the ink cartridge.  
7. Blot the excess ink with a lint-free tissue.  
CAUTION: Do not touch the ink flow point or you may cause  
improper ink flow.  
Replacing the ink  
cartridge  
Replace the ink cartridge when any of the following conditions occur:  
·
The ink bladder appears shrunken or deflated.  
·
·
·
·
The printed characters appear light or uneven.  
Missing characters are evident.  
The Print Test function reveals inconsistent character quality.  
The cleaning procedure has not improved the overall print quality.  
To replace the ink cartridge:  
1. Open the swing out door.  
2. Slide the green ink cartridge carrier out of its slot.  
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3. Raise the locking bar if it is not already in the raised position and  
remove the empty ink cartridge.  
Locking bar  
4. Insert a new, purged ink cartridge.  
5. Lower the locking bar around the ink cartridge.  
6. Slide the green ink cartridge carrier back into its slot.  
7. Close the swing out door.  
IMPORTANT:  
·
·
Dispose of ink cartridges properly. Do not incinerate ink cartridges.  
The printer cable should always be kept in place by the white clip to  
prevent the cable from interfering with the imaging path.  
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Replacing the ink blotter Ink blotter strips collect ink overflow. They should be replaced when there  
is a build-up of ink. Replacement blotter strips may be purchased through  
your supplier. See Chapter 5, Maintenance, for a list of available supplies.  
To replace the ink blotter strips:  
strips  
1. Open the swing out door.  
2. Lift the horizontal transport plate.  
3. Remove the horizontal belt module.  
4. Locate the blotter strips. You can replace one, some or all of the strips  
as necessary.  
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5. Grasp a blotter strip and carefully pull it off the transport. Discard the  
soiled strips.  
6. Install the new blotter strip. Make sure that you align it in the transport  
channel before pressing the adhesive side into the channel.  
7. Re-insert the horizontal belt module.  
8. Lower the horizontal transport plate.  
9. Close the swing out door.  
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Setting the printer  
position  
There are 13 possible positions for the printer. Make sure that the printer  
is in the correct position for your documents.  
1. Open the swing out door.  
2. Locate the printer positioning slots.  
3. Determine which position is suitable for your printing needs.  
4. Slide the green ink cartridge carrier out of its slot.  
5. Slide the green ink cartridge carrier into the desired slot.  
IMPORTANT: The printer cable should always be kept in place by the  
white clip to prevent the cable from interfering with the  
imaging path.  
6. Close the swing out door.  
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The Patch Reader allows you to automatically increment the image  
address or initiate a special function. Patch sheets are placed in front of  
each document during document preparation or on the lead sheet of a  
document.  
The Patch Reader  
There are 5 possible patch head positions. The patch head position can  
be easily changed. Recognition of all patch types will be returned in the  
image header. This is in addition to document level information.  
See Kodak publication A-61599, Patch Code Information, for complete  
information.  
Patch types  
Patch Types 1, 4 and 6 ¾ these patch types can be used by the host for  
post-scan image control (they are not used for image addressing). For  
example, use these patch types for changing between bi-tonal and color  
imaging or workflow control.  
IMPORTANT: Do not use these illustrated patches for production – they  
are not to spec.  
Patch 1  
Patch 4  
Patch 6  
Toggle Patch ¾ the Toggle patch is a Type 4 patch that is used to trigger  
the scanner to switch from the current image stream (bi-tonal) to the  
alternative image stream (color).  
Toggle Patch  
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Patch Types 2, 3 and T ¾ these patch types are used for image  
addressing. When the Patch Reader detects a patch, it automatically  
assigns a new image address to the new document. This eliminates the  
task of trying to determine where one document stops and the next starts  
when you are viewing electronic images. It provides a hierarchical  
document structure and offers an auto-batching alternative.  
The Patch Reader controls document level changes by automatically  
sensing a predefined patch code and changing the document level  
accordingly.  
IMPORTANT: Do not use these illustrated patches for production – they  
are not to spec.  
Patch 2 ¾ assigns a Level 2  
to the current document  
Patch 3 ¾ assigns a Level 3  
to the current document  
Patch T/Transfer Patch ¾  
assigns a predetermined level  
to the next document  
The Transfer Patch Definition is also defined by the application. The  
Transfer Patch Definition controls the level assigned to the next document  
when a Transfer Patch is used. For example, if the Transfer Patch  
Definition for the current operation is defined as Level 3 and a Transfer  
Patch is used, the next document will be assigned Level 3.  
Patch code placement  
Patches must appear parallel to the leading edge of the document:  
Leading Edge  
(fed into the transport first)  
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Setting the Patch Reader There are 5 patch locations available for patch reading.  
position  
1. Set the documents in the elevator tray.  
2. Open the swing out door.  
3. Align the patch head with the location of the patch on the documents.  
4. Close the swing out door.  
NOTE: If patches on the documents change location, repeat the  
procedure above for the new location.  
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5
Maintenance  
This chapter provides cleaning and replacement procedures for your  
scanner. For best scanner performance clean the areas outlined in this  
chapter every 8-hour shift, unless otherwise noted.  
Additional maintenance supplies can be ordering by calling DI Supply or  
through your Kodak Reseller. For a list of available supplies, see the  
section entitled, “Ordering Supplies” at the end of this chapter.  
IMPORTANT: All cleaning supplies can be disposed of in your normal  
waste management system, unless otherwise noted.  
Use the green handles when accessing scanner  
components.  
The paper path should be cleaned with a Paper Path Cleaner fed several  
times through the transport. To clean the paper path:  
Cleaning the paper  
path  
1. Remove the wrapping from the Paper Path Cleaner.  
2. Adjust the feeder guides to the widest position.  
3. Run the scanner in count-only mode. See Chapter 3, Operator  
Control Panel Functions, for procedures.  
4. Feed the cleaning sheet (adhesive side up) in the landscape  
orientation several times through the transport.  
5. Feed the cleaning sheet (adhesive side down) in the landscape  
orientation several times through the transport.  
NOTE: When a cleaning sheet gets dirty, discard it and use a new one.  
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Follow the steps below to clean the upper transport area:  
1. Open the top cover.  
Cleaning the upper  
transport area  
2. Open the bi-fold door.  
3. Grasp the end of the lower imaging guide and slowly pull it straight out.  
4. Place the lower imaging guide on a clean surface.  
5. Grasp the end of the upper imaging guide and slowly pull it straight out.  
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6. Place the upper imaging guide on a clean surface.  
NOTE: To avoid getting any debris (from the cleaning process) on the  
imaging guides, they will be reinstalled after the scanner is  
thoroughly cleaned.  
7. Release the top turn baffle.  
Top turn baffle  
Exit transport plate  
8. Vacuum the area.  
9. Close the top turn baffle.  
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10. Lift and hold the exit transport plate and vacuum.  
11. Lower the exit transport plate.  
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Follow the steps below to clean the vertical transport area:  
Cleaning the vertical  
transport area  
1. Grasp the vertical transport plate and pull it down until it stops.  
2. Slide the horizontal baffle plate out and vacuum inside the housing.  
Document sensors  
Black strip  
Horizontal baffle plate  
3. With a soft cloth, wipe the document sensors and the black strip on  
the horizontal baffle plate.  
IMPORTANT: When vacuuming the scanner, be careful not to scratch the  
sensors.  
4. Clean the document sensors.  
5. Slide the horizontal baffle plate back in place.  
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6. Vacuum the floor of the lower transport area.  
7. Raise the vertical transport plate into its original position.  
8. Turn the vertical transport plate handle and latch it into place.  
9. Close the bi-fold door.  
10. Close the top cover.  
Follow the steps below to clean the transport area:  
1. Open the swing out door.  
Cleaning the transport  
area  
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2. Lift the roller cover and vacuum the sensors.  
Roller cover  
Sensors  
IMPORTANT: When vacuuming the scanner, be careful not to scratch the  
sensors.  
3. Close the roller cover.  
4. Lift the horizontal transport plate.  
5. Remove the horizontal belt module.  
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6. Vacuum the floor of the horizontal transport area.  
7. Wipe the upper and lower sensors with a lint-free cloth.  
8. Reinstall the horizontal belt module.  
9. Lower the horizontal transport plate.  
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Follow the steps below to clean the Document Printer 1 and Patch  
Reader head. Complete instructions for the Document Printer and Patch  
Reader can be found in Chapter 4.  
Cleaning the printer  
and patch head  
1. Remove the Document Printer head and clean it with a dry, lint-free  
cloth.  
White clip  
2. Reinstall the Document Printer head in the desired position.  
IMPORTANT: Be sure the cable is always kept in place by the white clip  
to prevent the cable from interfering with the imaging path.  
3. Remove the patch head and clean it with a dry, lint-free cloth.  
4. Replace the patch head in the desired position.  
5. Close the swing out door.  
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Avoid getting fingerprints on the imaging guides during the cleaning  
procedure.  
Cleaning the imaging  
guides  
1. Open the bi-fold door.  
2. Get the upper imaging guide that was set aside previously. Clean the  
upper imaging guide with a clean, soft, lint-free cloth slightly moistened  
with water. Lightly wipe both sides with a Staticide wipe.  
3. Reinstall the upper imaging guide. Make sure the notched side is  
facing up and that the imaging guide is pushed in all the way and fully  
seated in its slot.  
4. Get the lower imaging guide that was set aside previously. Clean the  
lower imaging guide with a clean, soft, lint-free cloth slightly moistened  
with water. Lightly wipe both sides with a Staticide wipe.  
5. Reinstall the lower imaging guide. Make sure the notched side is  
facing down and that the imaging guide is pushed in all the way and  
fully seated in its slot.  
6. Close the bi-fold door.  
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This section provides procedures for replacing the following parts. Use the  
list below as a guideline for frequency of replacement.  
Maintenance and  
replacement  
procedures  
·
Feed Module Tires and Separation Roller – tire life will vary  
depending upon paper types, environment and cleanliness. Nominal  
tire life will be approximately 250,000 documents; results will vary.  
Degradation of feeder performance, multiple feeds, stoppages, etc.  
indicate a need to change tires. Change all the tires on the feed  
module and separation roller at the same time.  
·
Feed Module Separation Roller – it is recommended that you install  
a new feed module approximately every 5th tire change. See the  
checklist included in the Replenishment Kit. Install a new feed module  
and separation roller at the same time.  
·
·
Pre-separation Pad – change each time you change the tires on the  
feed module and separation roller.  
Exposure Lamps – it is suggested that all four lamps be replaced  
every 500 hours of operation or as necessary (i.e., as reported by the  
scanner, repeated image calibration failures, etc.)  
·
Imaging Guides – replace when the imaging guides are heavily  
scratched and defects show in the image.  
This section also provides replacement procedures for the:  
·
·
Gear for Self-Centering Side Guides – a spacer is installed in the  
output tray, which allows the side guides to move independently. If you  
want the side guides to move together (self-centering) you can install  
the geared spacer that is included with the scanner.  
Side Guides – short side guides are standard with the scanner. A set  
of tall side guides is included with your scanner and can be changed  
as required by your application.  
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This section provides replacement procedures for the feed module and  
the feed module tires.  
Replacing the feed  
module and feed  
module tires  
Replacing the feed  
module  
To replace the feed module:  
1. Open the swing out door.  
2. Push the release lever to the right to release the feed module.  
3. Remove the feed module.  
To install the new feed module:  
4. Push the release lever to the right and reinsert the new feed module by  
aligning the pins and fitting it into position. When the feed module is in  
position, release the lever and be sure the feed module is securely in  
place.  
5. Close the swing out door.  
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Replacing the feed  
module tires  
To replace the feed module tires:  
1. Open the swing out door.  
2. Remove the feed module.  
3. With one hand, press the locking tabs (one on each side) while holding  
the bottom housing with the other hand, pull the upper housing up and  
away from the rollers.  
4. Remove one core assembly.  
5. Replace each tire by sliding the tire off the core.  
Tire  
Core  
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6. Install each new tire by gently stretching it over the core.  
IMPORTANT: Do not overstretch the tire; it may tear.  
7. Replace the core assembly in the feed module.  
8. Repeat Steps 4 through 7 for the other core assembly.  
9. Align the tabs on the upper housing with the slots on the lower  
housing.  
10. Press the upper and lower housings together until they snap into  
place.  
11. Insert the feed module by aligning the pins and fitting it into position.  
Verify that it is securely in place.  
12. Close the swing out door.  
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This section provides procedures for changing the separation roller and  
tires.  
Separation roller and  
tires  
Replacing the separation To replace the separation roller:  
roller  
1. Open the swing out door.  
2. Lift the roller cover.  
3. Pull the separation pad holder forward and remove the separation  
roller.  
To install the new separation roller:  
4. Pull the separation pad holder forward and put the new separation  
roller in place.  
NOTE: Be sure to line up the slots on the separation roller with the  
holders.  
5. Push the separation roller holder back in place.  
6. Lower the roller cover.  
7. Close the swing out door.  
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Replacing the separation To replace the separation roller tires:  
roller tires  
1. Remove the separation roller as previously directed.  
2. Replace each tire by sliding the tire off the core.  
3. Install each new tire by gently stretching it over the core.  
IMPORTANT: Do not overstretch the tire; it may tear.  
4. Reinstall the separation roller as previously directed.  
Changing the separation Change the pre-separation pad when the frequency of double-fed  
documents increases.  
pad  
1. Open the swing out door.  
2. Lift the roller cover.  
3. Remove the pre-separation pad.  
4. Install the new pre-separation pad. Be sure it snaps into place.  
5. Lower the roller cover.  
6. Close the swing out door.  
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Cleaning the feed  
module tires and  
separation roller tires  
The cleaning procedures below should be performed daily. More frequent  
cleaning may be necessary depending on throughput and document type.  
Daily cleaning of the feed module tires and separation roller tires prevent  
ink, toner, dust and paper contaminates from collecting on the rollers,  
which help documents to separate properly when feeding.  
1. Open the swing out door.  
2. Remove the feed module.  
3. Lift the roller cover.  
4. Remove the feed module and separation roller.  
5. Rotate the feed module tires and separation roller tires and scrub with  
an Emulsiclean wipe. Continue cleaning until all residue is removed  
from the tires.  
6. Dry the tires with a dry, lint-free cloth.  
7. Reinstall the separation roller.  
8. Lower the roller cover.  
9. Reinstall the feed module.  
10. Close the swing out door.  
There are four identical lamps in the scanner. Replace all lamps using  
the same procedure.  
Replacing lamps  
CAUTION: Lamps that have been operating are HOT. Before  
attempting to replace the lamps, make sure the scanner  
is turned off and you have allowed the lamps to cool for  
at least 10 minutes.  
1. Open the bi-fold door.  
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2. Grasp the green handle of the lamp connector.  
3. Slightly raise the edge of the black holder and remove the lamp  
connector.  
4. Grasp the end of the lamp and slowly pull the lamp straight out.  
NOTE: Like most fluorescent lamps, these lamps contain a small  
amount of mercury and should be disposed of in accordance  
with local regulations.  
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5. Position the new lamp in the lamp holder.  
IMPORTANT: Make sure that the clear surface of the lamp is  
positioned facing the imaging guides. (NOTE: The  
imaging guides are not installed in the illustration above.)  
Replace one lamp at a time to ensure the correct  
connector is inserted with each lamp; otherwise lamps  
may not function properly.  
6. Push firmly on the end of the lamp to seat the lamp into the socket on  
the other end.  
7. Replace the green lamp connector and push it in firmly so the  
connector is fully seated.  
8. Close the bi-fold door.  
9. Allow 10 minutes for the lamps to warm up.  
10. Calibrate the scanner. See Chapter 3, Operator Control Panel  
Functions for procedures.  
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Replacing the imaging  
guides  
To replace the imaging guides:  
1. Open the bi-fold door.  
2. Remove the imaging guides.  
3. Slide a new upper imaging guide in place. Make sure the notched side  
is facing up and that the imaging guide is pushed in all the way and  
fully seated in its slot.  
4. Slide a new lower imaging guide in place. Make sure the notched side  
is facing up and that the imaging guide is pushed in all the way and  
fully seated in its slot.  
5. Close the bi-fold door.  
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A spacer is installed in the output tray, which allows the side guides to  
move independently. If you want the side guides to move together (self-  
centering) you can install the geared spacer that is included with the  
scanner. To change the side guides for self-centering feeding, follow the  
procedures below.  
Customizing the side  
guides for self-  
centering feeding  
Tools needed: Phillips Head Screwdriver  
1. Pull the output tray forward and remove it.  
2. Open the side guides to the widest position, remove the end stop and  
turn the tray upside down.  
End stop  
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3. Use the screwdriver to release the center screw.  
4. Remove the spacer and washer.  
5. Take the geared spacer and place it over the post, being sure to align  
the teeth on the racks.  
6. Add the washer and screw and gently tighten until the spacer and  
washer are firm.  
NOTE: Do not overtighten.  
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7. Turn the tray right-side up, reinstall the end stop and verify the guides  
move freely.  
8. Replace the output tray.  
The output tray comes with a set of short and tall side guides, which can  
be easily changed.  
Changing the output  
tray side guides  
Tools needed: Phillips Head Screwdriver  
1. Remove the output tray.  
2. Remove the end stop.  
3. Turn the tray upside down.  
4. Use the screwdriver to release the screws.  
5. Turn the tray over and remove the short (or tall) side guides.  
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6. Take one tall (or short) side guide, position the guide and hold it in  
place.  
7. Continue to hold the side guide in place and turn the output tray over.  
Put the screws in place and tighten.  
8. When finished with the first side guide, turn the tray back over and  
attach the other side guide; follow Steps 6 and 7.  
9. Replace the end stop (short or tall as required).  
10. Replace the output tray.  
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The following supplies are available to properly maintain your system.  
Order them in the United States by calling DI Supply at 1-888-247-1234 or  
contact your local Kodak Reseller.  
Ordering supplies  
Outside of the United States, contact your local Kodak dealer.  
Description  
CAT No.  
149 1869  
853 5981  
838 9181  
Calibration Target (Qty 50)  
Emulsiclean Wipes (Qty 24)  
Feeder Consumables Kit for i800 Series Scanners – includes 2 feed  
modules, 2 separation roller assemblies, 10 pre-separation pads, 50  
replacement tires  
Imaging Guide Set – includes one upper and one lower guide  
Ink Blotter Kit (Qty 60)  
Paper Path Cleaners (Qty 50)  
Printer Ink Cartridge Carrier for i800/3000/4000 Scanners  
Printer Ink Cartridges for Scanner Series 3000/4000/7000/9000/i800  
Staticide Wipes (Qty 144)  
White Imaging Lamp for Scanner Series 3000/5000/7000/i800  
(1/carton)  
156 4418  
140 1728  
169 0783  
826 7486  
135 5155  
896 5519  
876 6545  
Kodak Feeder Kit for Ultra-Lightweight Paper – includes 2 feed  
modules, 2 separation roller assemblies, 10 pre-separation pads, 50  
replacement tires. This kit is used as a replacement when very thin  
documents are scanned exclusively.  
880 3041  
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6 Troubleshooting/Messages  
This chapter provides the following:  
·
·
·
·
procedures for clearing the document path,  
information regarding document printing problems,  
a message listing and the actions you can take to clear the message,  
a problem solving chart and when to call Service.  
In the rare instance when a document becomes lodged in the transport,  
the scanner stops running and a message appears on the Operator  
Control Panel. The scanner will become disabled.  
Clearing the document  
path  
Documents can become lodged under conditions that could include (but  
not limited to):  
·
·
·
·
·
Documents are fed with excessive skew.  
Documents are torn, badly folded or wrinkled.  
Staples and paper clips are not removed.  
Imaging guides are not installed properly.  
Baffle plates are not firmly closed.  
IMPORTANT: Use the green handles when accessing scanner  
components.  
Front cover access  
1. Remove any visible documents from the elevator and output tray  
areas.  
2. Attempt to clear any other lodged documents by selecting the Jog  
button.  
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If there are still lodged documents:  
3. Open the swing out door.  
4. Lift the horizontal transport plate and remove any documents.  
5. Close the horizontal transport plate.  
6. Close the swing out door.  
Top cover access  
7. Open the top cover.  
8. Open the exit transport plate and remove any lodged documents.  
9. Close the exit transport plate.  
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10. Open the upper turn roller and remove any lodged documents.  
11. Close the upper turn roller.  
12. Close the top cover.  
Clearing the document path – bi-fold door access  
Occasionally documents can become lodged in the imaging guide area. If  
this is the case:  
13. Open the bi-fold door.  
14. Remove the imaging guides.  
15. Lower the vertical transport plate and remove any lodged documents.  
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16. Slide out the horizontal baffle plate and remove any lodged  
documents.  
17. Slide the horizontal baffle plate back into position and close the vertical  
transport plate.  
NOTE: Be sure the vertical transport plate is securely locked into  
position.  
18. Reinstall the imaging guides.  
19. Close the bi-fold door.  
20. Re-enable the scanner from the host.  
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Following is a list of messages and corrective actions you can take if one  
of the following messages appears on the Operator Control Panel. Most  
corrective actions can be found in this User’s Guide; appropriate chapters  
are referenced.  
Message Listing  
If one of the following messages appears, take the following action:  
·
·
·
Determine whether or not the error can be addressed from the host  
system.  
If the error cannot be addressed by the host system, attempt to clear  
the error by taking the action listed below.  
If the prescribed action(s) does not clear the error, initiate a controlled  
power-down sequence:  
Controlled Power-down Sequence  
1. Wait for all information currently held in the buffer to be transferred to  
the host system.  
2. Turn off the scanner.  
3. Wait 30 seconds.  
4. Turn the scanner back on.  
If the error condition is not cleared after using the controlled power-down  
sequence, call Service.  
Message  
Description  
Message  
Action  
Calibrate scanner now  
You must calibrate the scanner now. See Chapter 3, Operator Control Panel  
Functions for calibration procedures.  
Message  
Action  
Calibrate scanner soon  
Calibrate the scanner when the current batch has completed. See Chapter 3,  
Operator Control Panel Functions for calibration procedures.  
Message  
Action  
Calibration failed  
Perform a controlled power-down sequence and recalibrate the scanner. Be sure  
you are using the correct calibration target. Clean the imaging guides. See  
Chapter 3, Operator Control Panel Functions for the correct calibration target. If  
the message persists, call Service.  
Message  
Action  
Calibration succeeded  
Informational message. The scanner has been successfully calibrated.  
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Message  
Description  
Message  
Action  
Check document preparation  
The documents are not prepared properly for scanning. See Chapter 2, Using the  
Scanner, for procedures on how to properly prepare your documents.  
The documents are too close together as they enter the scanner. Change the  
separation rollers and pre-separation pad. See Chapter 5, Maintenance for the  
procedure for changing the separation roller and pre-separation pad.  
The cropping parameters are set improperly. If cropping is set to “Relative to  
document”, the cropped area must fit inside of the document dimensions. See the  
“Image Processing Guide”, Chapter 3, Using the Twain Data Source or Chapter 4,  
Using the ISIS Driver for instructions.  
One or more documents that passed through the transport were not scanned.  
Refeed all documents for which images were not obtained.  
Message  
Action  
Clean imaging guides  
The imaging guides or white patches are dirty.  
The imaging guides are not fully seated. Push the imaging guides all the way in  
until fully seated. See Chapter 5, Maintenance, for cleaning procedures.  
Message  
Action  
Clean the S1 sensor  
The S1 (pre-imaging) sensor is dirty. See Chapter 5, Maintenance, “Cleaning the  
Transport area” for cleaning procedures. See the diagram at the end of this  
chapter for the approximate location of this sensor.  
Message  
Action  
Clean the S2 sensor  
The S2 (post-imaging) sensor is dirty. See Chapter 5, Maintenance, “Cleaning the  
Transport area” for cleaning procedures. See the diagram at the end of this  
document for the approximate location of this sensor.  
Message  
Action  
Control panel button depressed  
An Operator Control Panel button is stuck in the engaged position. Depress and  
release all of the buttons and perform a controlled power-down sequence. If the  
message persists, call Service.  
Message  
Action  
Document jam  
A document is lodged somewhere in the scanner. Clear the paper path. See  
“Clearing the document path”, earlier in this chapter for procedures.  
One or more documents that passed through the transport were not scanned.  
Refeed all documents for which images were not obtained.  
Elevator self test failed  
Message  
Action  
The self-test of the elevator test failed. The feed module may not be installed or  
may not be installed properly. See Chapter 5, Maintenance “Replacing the feed  
module” for correct procedures. Perform a controlled power-down sequence on  
the scanner. If the problem persists, call Service.  
Error; Reset Scanner  
An error occurred that the scanner cannot resolve without recycling the scanner.  
Try turning the scanner on and off and on again. If error persists, call Service.  
Message  
Action  
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Message  
Description  
Message  
Action  
Feeder self test failed  
The self-test of the paper feeder failed. Perform a controlled power-down  
sequence on the scanner. If the problem persists, call Service.  
Message  
Action  
Front image cal unsuccessful  
The imaging calibration for the front camera was unsuccessful. Clean the  
imaging guides and retry calibration. See Chapter 5, Maintenance, “Cleaning the  
imaging guides” for cleaning procedures.  
Message  
Action  
Image address field overflow  
One of the image address fields has exceeded its maximum configured count.  
Check to make sure that a level change was not missed or reconfigure the  
scanner to allow a larger value for the overflowed field.  
Message  
Action  
Image buffer almost full  
The feeder has stopped and the transport is still running because the image buffer  
is almost full. Processing will resume when the buffer is less full.  
Message  
Action  
Image buffer full  
The image buffer overflowed.  
One or more documents that passed through the transport were not scanned.  
Refeed all documents for which images were not obtained.  
Message  
Action  
Images in buffer  
You tried to enable the scanner when images were still in the buffer. Not all  
images were retrieved. Retrieve the remaining images or clear the buffer. When  
the buffer is cleared, you may enable the scanner.  
Message  
Action  
Interlocks are closed  
Informational message. All doors are closed.  
Message  
Action  
Interlocks are open  
One of the doors is not closed or an error has not been cleared since the door(s)  
was last opened. Check to see that all doors are closed and clear the error by  
pressing the Return arrow (left button) on the Control Panel.  
Message  
Action  
Invalid IA level  
The image address level you tried to enter is not valid. Re-enter a correct image  
address level. For more information about image addressing, see Kodak  
publication, Kodak i800 Series Scanners, Image Processing Guide, A-61510.  
Message  
Action  
IPB needs firmware  
There is no firmware in an image processing board. Firmware needs to be  
installed in all image processing boards before scanning is possible. Call Service.  
Message  
Action  
Lamps not ready  
Calibration and/or scanning was attempted before the lamps were warmed up.  
See Chapter 3, Operator Control Panel Function’s for calibration guidelines and  
procedures.  
Message  
Action  
Lamps ready for scanning  
Although lamps have warmed up sufficiently to allow scanning, image quality will  
be best after the lamps have stabilized after approximately 10 minutes.  
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Message  
Description  
Message  
Action  
Mechanical cal unsuccessful  
The mechanical calibration was unsuccessful. Be sure the correct calibration  
target was used and that the arrows on the target were feed into the transport first.  
See Chapter 3, Operator Control Panel Functions, “Calibration” for more  
information.  
Message  
Action  
Motor self test failed  
The self-test of the paper transport motor failed. Perform a controlled power-down  
sequence on the scanner. If the problem persists, call Service.  
Message  
Action  
Multi-feed count:  
Informational message. Displays the multi-feed count from the “Count only” mode.  
Message  
Action  
Multi-feed detected  
A multi-feed has been detected due to a length checking condition or an ultrasonic  
multi-feed condition. Depending on how your scanner is programmed, you may  
need to restart the scanner from your host computer. Always check your host  
monitor to verify images as overlapped documents may need to be rescanned.  
This condition may be caused by poor document separation; replace the  
separation roller tires and pre-separation pad. See Chapter 5, Maintenance for  
instructions.  
Message  
Action  
Multi-feed failed self test  
A multi-feed detection subsystem has failed self-test. You can still scan  
documents, but multi-feed detection will not work. Perform the self-test again or a  
controlled power down sequence. If the problem persists, call Service.  
Message  
Action  
Multi-feed cal unsuccessful  
The multi-feed calibration failed. Be sure the sensors are clean and that the  
correct calibration target is used. Retry calibration. See Chapter 5, Maintenance,  
“Cleaning the Transport area” for cleaning procedures. See the diagram at the end  
of this document for the approximate location of sensors. Also see Chapter 3,  
Operator Control Panel Functions, “Calibration” for more information.  
Message  
Action  
No paper in tray  
An attempt was made to start the scanner with no paper in the elevator tray. Place  
paper in the elevator tray and restart.  
Message  
Action  
Page count:  
Informational message. Displays the page count from the “Count only” mode.  
Message  
Action  
Patch count:  
Informational message. Displays the number of documents containing a patch  
from the “Patch Test” mode.  
Message  
Action  
Patch hardware not present  
The Patch Reader head is not properly connected to the scanner. Be sure the  
patch head is properly seated in position and try again. If the problem persists, call  
Service.  
Message  
Action  
Power-on self-test succeeded  
Informational message. The scanner self-test has been performed successfully.  
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Message  
Description  
Message  
Action  
Print head not present  
An attempt was made to use the Document Printer and no print head is installed.  
Be sure the cables are properly connected to the print head and printer board. Be  
sure the print cartridge is installed in the print head assembly. See Chapter 4,  
Document Printer and Patch Reader for procedures.  
Message  
Action  
Rear image cal unsuccessful  
The imaging calibration for the rear camera was unsuccessful. Clean the imaging  
guides and retry calibration. See Chapter 5, Maintenance, “Cleaning the imaging  
guides” for cleaning procedures.  
Message  
Action  
Refeed document set  
The documents are too close together as they enter the scanner. Replace the  
separation roller tires and pre-separation pad. See Chapter 5, Maintenance for  
instructions.  
One or more documents that passed through the transport were not scanned.  
Refeed all documents for which images were not obtained.  
A hole or tear in the document triggered a false count on the exit sensor. Align  
documents so that holes and tears do not pass beneath the left feed tire.  
Message  
Action  
Replace lamps soon  
You will need to replace all four lamps soon. See Chapter 5, Maintenance  
regarding lamp replacement procedures.  
Message  
Action  
S1 sensor is blocked  
A document may be blocking the S1 sensor. Clear the paper path by following the  
procedures outlined earlier in this chapter. See the diagram at the end of this  
document for the approximate location of this sensor.  
Message  
Action  
S2 sensor is blocked  
A document may be blocking the S2 sensor. Clear the paper path by following the  
procedures outlined earlier in this chapter. See the diagram at the end of this  
document for the approximate location of this sensor.  
Message  
Action  
Self-test failed  
One of the scanner subsystems failed self-test. The subsystem’s functionality will  
not be available. Turn the power off and on again and perform another self-test. If  
the problem persists, call Service.  
Message  
Action  
Self-test passed  
Informational message. The self-test performed was successful.  
Message  
Action  
Sequential count overflow  
The sequential count overflowed. Reconfigure the scanner to allow a larger value  
for sequential count.  
Message  
Action  
Settings conflict  
Conflicting or unacceptable settings have been downloaded to the scanner. For  
example, if you attempt to set a 200 dpi bi-tonal front with a 300 dpi bi-tonal rear or  
if you try to enable color scanning on a Kodak i810 or i830 Scanner.  
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Message  
Description  
Message  
Action  
Unable to enable  
Check to be sure all doors are closed. If all the doors are closed, perform a  
controlled power-down sequence. If the error persists, call Service.  
Message  
Action  
Unable to execute command  
You have tried to perform a function that is not permitted in the current state of the  
scanner or with invalid parameters. For example, you attempted to run the  
scanner when it is not enabled; or if you attempted to run the scanner when you  
have a paper jam.  
The illustration below shows the location of the document sensors.  
Document sensor  
location  
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Use the chart below as a guide to check possible solutions to problems  
you may encounter when using the Kodak i800 Series Scanners.  
Problem solving chart  
Problem  
Possible Solutions  
Scanner does not power on  
(Control Panel is not  
illuminated)  
Make sure that:  
·
the power cord is plugged securely into the receptacle in the back of the  
scanner.  
·
·
the wall outlet is not defective (call a licensed electrician).  
the power switch is on.  
The scanner will not  
scan/feed documents  
Make sure that:  
·
·
·
·
·
·
the power cord is plugged in and the power is on.  
all doors are completely closed.  
the scanner is enabled from the host.  
documents are making contact with the feed module.  
for thicker documents, press the gap release lever during feeding.  
the documents meet specifications for size, weight, height of batched  
documents, etc.  
·
you check the feed module and separation roller for signs of wear and replace  
these parts if necessary.  
Image quality is poor or has  
decreased  
Make sure that:  
·
·
·
the scanner has been calibrated (see Chapter 3, Operator Control Panel  
Functions, “Calibrating the Scanner”).  
the imaging guides are clean (see Chapter 5, Maintenance, “Cleaning the  
imaging guides”.  
the lamp timeout is set for greater than 10 minutes.  
If unsatisfactory image quality persists, or if the scanner fails calibration, replace  
the lamps (see Chapter 5, Maintenance, “Replacing the lamps”. Be sure to  
calibrate the scanner after installing the new lamps. Make sure that the new lamps  
have been on at least 10 minutes before you calibrate.  
The first few scanned  
images are very dark  
Make sure that:  
·
the lamps have been on for at least 3 minutes, then scan the documents  
again.  
·
the lamp timeout is set for greater than 10 minutes.  
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Problem  
Possible Solutions  
Calibration has failed  
Make sure that:  
·
·
·
the lamps have been on at least 10 minutes.  
you are using the proper calibration target and it is oriented correctly.  
the imaging guides are clean (see Chapter 5, Maintenance, “Cleaning the  
imaging guides”).  
·
·
·
the transport area is clear of obstructions.  
the sensors are clean.  
the lamp timeout is set for greater than 10 minutes.  
Try calibration again. If calibration fails again, replace the lamps (see Chapter 5,  
Maintenance, “Replacing the lamps”). Be sure to calibrate the scanner after  
installing the new lamps. Make sure the new lamps have been on for 10 minutes  
before you calibrate.  
Documents are jamming  
Make sure that:  
·
the output tray and side guides are adjusted for the length of documents being  
scanned.  
·
·
all jammed documents have been removed from the transport area.  
documents meet specifications for size, weight, height of batched documents,  
etc.  
·
·
the sensors are clean.  
the separation roller, feed module, and pre-separation pad are clean and  
properly installed.  
·
·
the transport rollers are clean.  
the imaging guides are properly installed.  
Elevator tray is vibrating and You may have leaned on the elevator tray or the document extenders. To recover  
stuck in place  
from this:  
1. Gently push the elevator tray down as far as you can. Do not force it.  
2. Disable the scanner from the host.  
3. Enable the scanner from the host.  
If the problem persists, cycle the power to the scanner following the controlled  
power-down sequence as outlined earlier in this chapter.  
Long documents are not  
feeding or are jamming  
Make sure that:  
·
the elevator tray extenders are pulled out to provide support for long  
documents.  
·
·
the output tray is adjusted for the length of the documents being scanned.  
the output tray is installed properly.  
There are frequent multi-feed Make sure that:  
detection errors  
·
·
·
·
the scanner has been calibrated.  
documents are larger than 2.75 inches (6.98 cm) in length.  
stickers are adhered correctly to the document.  
the access doors are completely closed.  
If the problem persists, try a different sensitivity setting on the host.  
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Problem  
Possible Solutions  
The output tray cannot be  
adjusted in or out  
Make sure the output tray is installed properly.  
Roller marks appear on  
Clean the feed module rollers, separation rollers and transport rollers (see Chapter  
documents after scanning  
5, Maintenance).  
·
Be sure when you calibrate the scanner that you are using a good, clean  
calibration target. Use the calibration target provided with your scanner.  
Additional calibration targets can be ordered. See Chapter 5, Maintenance,  
“Ordering Supplies” for more information.  
Vertical streaks appear on  
the image  
·
The imaging guides may be dirty. Clean the imaging guides. For procedures  
see Chapter 5, Maintenance, “Cleaning the imaging guides”.  
The document printer is not  
printing as desired  
If you are having problems printing on scanned documents:  
·
the tip of the ink cartridge may be plugged. Purge the ink cartridge as  
instructed in Chapter 4, Document Printer and Patch Reader. If the ink still  
does not flow properly, replace the ink cartridge. Dispose of used ink  
cartridges properly.  
·
verify that the ink cartridge is not empty. The ink bladder inside the ink  
cartridge is flat when it is empty.  
·
·
·
·
make sure that the ink cartridge is properly installed in the Document Printer.  
make sure that the ink cartridge is located in the correct position for printing.  
make sure that the ink cartridge carrier is properly seated in its slot.  
verify that all printer connectors are securely fastened and that the printer  
cables are securely in the white clip and are not folded or creased.  
·
·
verify that the printer has been enabled through the host and that the expected  
print string has been specified.  
conduct a Print Test via the Operator Control Panel (see Chapter 3, Operator  
Control Panel Functions, “Performing a print test”.  
·
The imaging guides may be dirty. Clean the imaging guides. For procedures  
see Chapter 5, Maintenance, “Cleaning the imaging guides”.  
White lines appear at the  
top of the image and run  
through the documents  
·
Check for scratches on the imaging guides. If scratches are on the imaging  
guides, change them. For procedures see Chapter 5, Maintenance.  
A-61169 July 2003  
6-13  
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Problem  
Possible Solutions  
White lines appear at the  
top of the document then  
stop as the document is  
imaged.  
Clean the black backer strip on the horizontal baffle plate. For procedures see  
Chapter 5, “Cleaning the vertical transport area”.  
6-14  
A-61169 July 2003  
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EASTMAN KODAK COMPANY  
Commercial Imaging  
Rochester, New York 14650  
Kodak is a trademark of Eastman Kodak  
Company.  
Printed on recycled paper.  
A-61169 7/03  
CAT No.  
©Eastman Kodak Company, 2003  
Printed in U.S.A.  
Download from Www.Somanuals.com. All Manuals Search And Download.  

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