Kenmore Water System 625348670 User Manual

OWNER’S  
MANUAL  
MODEL NO.  
625.348670  
Caution:  
Read and Follow  
All Safety Rules and  
Operating Instructions  
Before First Use of  
This Product.  
Genius II Water Softener  
u Warranty  
u Start Up / Setting Timer  
u How It Works  
u Care Of  
If you have questions when  
installing, operating or main-  
taining your softener, and  
when setting the timer, call  
this toll--free number...  
u Specifications  
u Repair Parts  
1--800--426--9345  
SAVE THIS MANUAL  
Use plastic bag and tie provided, to hang manuals nearby  
the softener for future reference.  
Sears , Roebuck and Co., Hoffman Es tates , IL 60179 USA  
PRINTED IN U.S.A.  
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TABLE OF CONTENTS  
PAGE  
NO.  
SECTION 1  
SOFTENER START UP  
A. SAFETY GUIDES  
B. CHECK LIST OF STEP-BY-STEP GUIDES TO INSTALL  
C. PROGRAM THE TIMER  
D. SANITIZING THE WATER SOFTENER  
E. FILL THE STORAGE TANK WITH SALT  
4
5
6-7  
8
9
SECTION 2  
HOW YOUR WATER SOFTENER WORKS  
A. FACE PLATE TIMER FEATURES  
B. SOFT WATER SERVICE AND REGENERATION  
10-12  
13-15  
SECTION 3  
CARE OF YOUR SOFTENER  
A. SALT: REFILLING STORAGE TANK, SALT BRIDGE  
B. KEEPING THE WATER SOFTENER CLEAN  
C. KEEP THE SOFTENER FROM FREEZING  
D. HELPFUL HINTS CHECKLIST  
16  
17  
18  
19  
SECTION 4  
OTHER THINGS TO KNOW  
A. DIMENSIONS/SPECIFICATIONS  
20  
SECTION 5  
SERVICE TECH INFORMATION  
A. TROUBLESHOOTING  
B. ROTARY VALVE SERVICE  
21-24  
25  
C. WATER FLOW THROUGH THE SOFTENER VALVE  
26-28  
SECTION 6  
REPAIR PARTS  
30-33  
3
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WATER SOFTENER START-UP  
SECTION 1  
1A.  
SAFETY GUIDES  
s Read all s teps , guides and rules carefully be -  
fore ins talling and us ing your new water s oftener.  
Follow all s teps exactly to correctly ins tall. Fail-  
ure to follow them could caus e pers onal injury or  
property damage. Reading this book will als o  
help you to get all of the benefits from your water  
s oftener.  
s Your water s oftener will remove hardnes s min -  
erals and “clear water” iron from water, up to the  
limits s hown on page 20. It will not remove other  
types of iron, acids , tas tes and odors , etc. It will  
not purify polluted water or make it s afe to drink.  
s Protect the s oftener and piping from freezing.  
Damage from freezing voids the s oftener warran -  
ty. See page 18.  
CAUTIONS  
PLEASE READ AND COMPLY WITH THE FOL-  
LOWING GUIDES TO PREVENT DAMAGE TO  
THE SOFTENER OR OTHER PROPERTY,  
PERSONAL INJ URY, OR POSSIBLE FATAL  
SHOCK.  
s THIS SOFTENER WORKS ON 24 VOLTS  
ONLY. BE SURE TO USE THE TRANSFORMER  
INCLUDED, AND PLUG IT INTO A 120V OUT-  
LET.  
s Unplug the trans former right away if the  
power cable s ould become damaged or  
frayed. Make repairs before plugging back  
into the power outlet.  
s Always unplug the s oftener from electrical  
power before removing outer valve covers .  
4
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WATER SOFTENER START-UP  
SECTION 1  
1B.  
CHECK LIST OF ALL STEP-BY-STEP GUIDES TO INSTALL  
To be sure you have done all the steps to install the  
softener, read the following list. Refer to the Installa-  
tion Manual, part no. 7183613, for step-by-step  
guides.  
Page numbers referred to are in the Installation  
Manual unless otherwise noted.  
4 Is the house water flow going INTO the softener  
valve INLET? Trace piping to be sure. See pages  
10 and 11.  
VALVE  
INLET  
4 Is the plumbing bypass valve (or 3 valves) set for  
SERVICE? Bypass valve(s) should always remain  
in soft water service position. Position in “by-  
pass” only if needed for softener repairs. See FIG.  
12, page 20 of this manual.  
4 Is the valve drain hose connected the right way,  
and without sharp bends or kinks that could stop  
or reduce water flow? See page 16.  
3--valve  
Page numbers referred to are in the Installation  
Manual unless otherwise noted.  
plastic  
4 Is the softener power cable connected to the  
transformer? Is the transformer plugged into an  
inside, 120V-60Hz electrical outlet? See page 20  
in the installation manual, and the wiring sche-  
matic on page 21 of this manual.  
Bypass Valve(s)  
4 Be sure to restart the water heater. See page 20.  
5
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WATER SOFTENER START-UP  
SECTION 1  
1C.  
PROGRAM THE TIMER  
ON/OFF--HOLD button  
(Recharge Tonight--Now)  
#1 SELECT  
button  
low salt  
indicator  
salt level  
adjust button  
FIG. 1  
UP button  
RECHARGE TO-  
NIGHT  
ON/OFF  
HOLD  
RECHARGE NOW  
LOW SALT  
SALT  
LEVEL  
ADJ UST  
SELECT  
1
Genius II Water Softener  
SIGNAL  
LIGHT  
Kenmore Water Line  
for Customer Assis -  
tance  
ADJ UST  
SELECT  
2
TANK  
LIGHT  
1 -800 -426 -9345  
signal light  
adjust button  
DOWN button  
display  
#2 SELECT  
button  
tank light  
on/off button  
When the transformer is plugged in, the model code  
HF32, and a test number (example: A2.0) show in the  
faceplate display for 4 seconds. Then, 12:00 AM and  
PRESENT TIME begin to flash.  
1. SET PRESENT TIME OF DAY:  
NOTE:  
If the words¼ PRESENT TIME do not show in  
the display, press the #1 SELECT button (FIG. 1)  
until they do, or see the notes above.  
SALTSIGNAL  
LEVELLEVEL  
SALTSIGNAL  
LEVELLEVEL  
AM  
8
7
6
5
4
3
2
1
8
7
6
5
4
3
2
1
PRESENT TIME  
n Press the  
UP/ DOWN  
buttons to set the  
present time. Press UP to move the display ahead;  
press DOWN to move the time backward.  
SALTSIGNAL  
LEVELLEVEL  
If the present time is between  
noon and midnight, be sure PM  
shows.  
PM  
8
7
NOTE:  
If HF-- shows in the display, press the UP  
DOWN button until HF32 shows. Then, press  
6
5
4
3
2
1
PRESENT TIME  
or  
If the present time is between  
midnight and noon, be sure AM  
shows.  
the #1 SELECT button to set, and change to the  
SALTSIGNAL  
LEVELLEVEL  
flashing PRESENT TIME display.  
AM  
8
7
6
5
4
3
2
1
NOTE:  
PRESENT TIME  
To check the model code, unplug the transformer at  
the wall outlet and plug in again. If other than HF32  
shows, see page 19 to reset.  
Each press of the UP/ DOWN  
buttons changes the time by 1  
minute. Holding the buttons in  
changes the time 32 minutes each  
second.  
SOUND “BEEPER”: A “beeper” sounds while  
pressing buttons for timer set-up. One beep signals a  
change in the faceplate display. Repeated beeps  
mean the timer will not accept a change from the  
button you have pressed, telling you to use another  
button. For example, while setting the hardness (step  
2), the beeper sounds repeatedly when the display  
reaches 1 using the DOWN button, or the highest  
hardness setting using the UP button.  
2. SET WATER HARDNESS NUMBER:  
n Press the #1 SELECT button once to display 25  
(flashing) and HARDNESS.  
SALTSIGNAL  
LEVELLEVEL  
The grains per gallon (gpg)  
8
7
6
5
4
3
2
1
hardness of your water supply is  
on your water analysis report. Be  
sure to enter water test results on  
page 2, for future reference.  
HARDNESS  
6
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WATER SOFTENER START-UP  
SECTION 1  
1C.  
PROGRAM THE TIMER  
n Press the  
UP/ DOWN  
buttons to set  
4. SET CLEAN FEATURE OPTION:  
your water hardness number in the display. The  
DOWN button moves the display to 1. The UP  
button moves the display to the highest setting (see  
maximum setting for your model in the specifica-  
tions).  
n Press the SELECT button to display OFF  
(flashing) and CLEAN.  
SALTSIGNAL  
LEVELLEVEL  
8
7
This feature is beneficial on wa-  
CLEAN  
6
5
4
3
2
1
ter supplies containing iron  
and/ or high amounts of sedi-  
ments (sand, silt, dirt, etc.).  
When set to ON, a backwash and  
fast rinse cycle will occur first,  
preceeding the normal regenera-  
tion sequence (see page 13). This  
provides extra cleaning of the  
resin bed before it is regenerated  
NOTE:  
SALTSIGNAL  
LEVELLEVEL  
If your water supply contains iron, compensate for it  
by adding to the water hardness number. For  
example, assume your water is 15 gpg hard and contains 2  
ppm iron. Add 5 to the hardness number for each 1 ppm of  
iron. In this example, you would use 25 for your hardness  
number.  
8
7
6
5
4
3
2
1
CLEAN  
with the salt brine. To conserve water, if your water  
supply does not contain iron or sediments, be sure  
this feature is set to OFF. Use the UP / DOWN  
buttons to change the ON / OFF displays.  
15 gpg hardness  
2 ppm iron x 5 = 10 +10  
(times)  
25 HARDNESS NUMBER  
NOTE:  
5. SET SALT TYPE (sodium chloride or potas-  
sium chloride, see page 9):  
Each press of the UP/ DOWN button changes the  
display by 1 between 1 and 25. Between 25 and the  
highest number, the display changes 5 at a time¼ 25,  
30, 35, etc. Holding the UP or DOWN button in  
changes the display twice each second.  
n Press the SELECT button to display nACl, the  
default setting.  
If you will use potassium chloride (KCl) instead of  
standard sodium chloride (NaCl) water softener  
salt, be sure to set KCl in the display using the UP  
button. The KCl setting adjusts regeneration cycle  
times to compensate for the variable dissolving rate  
of potassium chloride.  
3. SET RECHARGE (REGENERATION) TIME:  
n Press the #1 SELECT button to display 2:00  
AM (flashing) and RECHARGE TIME.  
SALTSIGNAL  
AM  
LEVELLEVEL  
SALTSIGNAL  
LEVELLEVEL  
SALTSIGNAL  
LEVELLEVEL  
At the 2:00 AM RECHARGE  
TIME setting, the softener be-  
gins regeneration (see pages 13  
and 14) at 2:00 AM, ending about  
4:30 AM. This is a good time in  
8
7
6
5
4
3
2
1
RECHARGE  
TIME  
8
7
6
5
4
3
2
1
8
7
6
5
4
3
2
1
KCl  
most households because water is not being used  
(see AUTOMATIC BYPASS, page 15). If a different  
RECHARGE TIME setting would be better for your  
household, do the following.  
n Press the #1 SELECT button once again, to return  
the present time, and RECHARGE TONIGHT in the  
display.  
SALTSIGNAL  
LEVELLEVEL  
n Press the  
UP/ DOWN  
buttons to set the  
PM  
TONIGHT  
8
7
desired RECHARGE starting hour. Be sure to ob-  
serve the AM-PM as you did when setting the  
present time of day.  
RECHARGE  
6
5
4
3
2
1
NOTE:  
Each press of the UP/ DOWN buttons changes the  
display 1 hour. Holding the buttons in changes the  
display twice each second.  
If you need help programming the timer, call toll free, number 1-800-426-9345.  
See pages 10, 11 and 12 for other face plate timer features.  
7
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WATER SOFTENER START-UP  
SECTION 1  
1D.  
SANITIZING THE WATER SOFTENER  
Care is taken at the factory to keep your water  
softener clean and sanitary. Materials used to make  
the softener will not infect or contaminate your water  
supply, and will not cause bacteria to form or grow.  
However, during shipping, storage, installing and  
operating, bacteria could get into the softener. For  
this reason, sanitizing as follows is suggested¬ when  
installing.  
FIG. 2 ADD WATER  
salt hole  
cover  
hose  
1. The first time you sanitize your softener, be sure  
to do all steps in the installation manual, and on  
pages 5, 6 and 7 of this manual first.  
brinewell  
cover  
(remove and add  
about 3/4 oz. bleach)  
2. Lift the salt hole cover and use a pail or hose to fill  
the salt storage tank with at least 3 gallons of  
water.  
brinewell  
3. Remove the brinewell cover (FIG. 3) and pour  
about 3/ 4 ounce of common 5.25% household  
bleach (Clorox, Linco, BoPeep, White Sail, Eagle,  
etc.) in the softener brinewell.  
water,  
about 3 gallons  
4. Press the ON/OFF-HOLD button and hold for 3  
seconds to start a recharge. This first recharge does  
several things.  
— It draws the bleach into and through the soft-  
ener to sanitize it.  
— It fills the salt tank to the water level needed.  
— It gets all the air out of the resin tank.  
— It prepares the resin bed (see page 13) for ser-  
vice.  
NOTES:  
This recharge takes about 2-1/ 2 or 2-3/ 4 hours,  
depending on the salt type setting (page 7).  
You can sanitize the softener with or with-  
out salt in the storage tank.  
¬
Recommended by the Water Quality Association. On  
some water supplies, the water softener may need pe-  
riodic disinfecting.  
8
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WATER SOFTENER START-UP  
SECTION 1  
1E.  
FILL THE STORAGE TANK WITH SALT  
Brine (salt dissolved in water) is needed for each and  
every regeneration. The water for making brine is  
metered into the salt storage tank by the softener.  
However, you must keep the tank filled with salt.  
FIG. 3 ADD SALT  
Fill the tank with NUGGET or PELLET water  
softener salt. DO NOT use rock salts, as they have  
dirt and sediments that will stop the softener from  
working.  
Before filling, be sure the brinewell cover is in place  
on the top of the brinewell. Salt storage capacity is  
shown on page 20. Be sure to set the salt monitor  
system (see page 10).  
POTASSIUM CHLORIDE, alternate to salt: The  
design of this softener allows for the use of potas-  
sium chloride in place of salt (sodium chloride).  
Potassium chloride does not add sodium to the  
water, and is more ecologically friendly. Disadvan-  
tages include higher cost, irregular dissolving fac-  
tors, and the need for longer softener regeneration  
times. If you do use potassium chloride, see page 7 to  
set the timer for its use.  
brinewell  
cover  
salt  
storage  
tank  
brinewell  
NOTES:  
Sodium information: Water softeners using sodium  
chloride for regeneration add sodium to the water.  
Persons who are on sodium restricted diets should  
consider the added sodium as part of their overall  
sodium intake.  
The salt monitor system, page 10, is calibrated to the  
density of nugget or pellet water softener salt. The  
monitor will not work as accurately with other types  
of salt including potassium chloride, rock and solar.  
In humid areas, it is best to fill the storage tank  
half-full, and to refill it more often. Salt bridging (see  
page 16) occurs more often when conditions are  
humid.  
For example, if your water supply is 15 grains hard,  
you would have to drink 3 quarts of softened water  
to consume 335 milligrams of sodium. That is  
equivalent to eating 2-1/ 2 slices of white bread.  
WATER SOFTENING SALT WITH IRON REMOV-  
ING ADDITIVES Some salts have an additive to  
help the softener handle iron in the water supply.  
Although this additive may help to keep the softener  
resin clean, it may also release corrosive fumes that  
will weaken and shorten the life of some softener  
parts.  
Persons who are concerned about their drinking  
water should consider a Kenmore Drinking Water  
System that will remove or reduce in excess of 90% of  
the sodium and other drinking water contaminants.  
The design of this softener also allows the use of potassium  
chloride as an alternate to salt (see above, left). Potassium  
chloride does not add sodium to the water.  
You have now finished the water softener start up. After the sanitizing recharge, on  
page 8, the softener will be giving you soft water.  
9
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HOW YOUR WATER SOFTENER WORKS  
SECTION 2  
2A.  
FACEPLATE TIMER FEATURES  
EXTRA RECHARGE  
SALT MONITOR SYSTEM  
Sometimes, a manually started regeneration (re-  
charge) may be desired, or needed. Two examples  
are:  
The faceplate timer has a low salt monitor with an  
indicator light to remind you to refill the storage tank  
with salt. To set this monitor system:  
- -You have used more water than usual (guests  
visiting) and you may run out of soft water before the  
next timer started regeneration.  
1. Lift the salt hole cover and level the salt in the  
storage tank (press tank light button to light inside  
of tank).  
- -You did not refill the softener with salt before it was  
gone.  
2. The salt level decal, on the brinewell inside the  
tank, has numbers from 0 to 8 (see drawing on  
page 9 and below). Observe the number the  
leveled salt is at or closest to.  
You can start a regeneration right away, or you can  
set the timer to regenerate at the next 2:00 AM (or  
other preset recharge time). Do the following.  
3. Now, press the SALT LEVEL ADJUST button  
until black bars display up to the salt level  
number. For example, the pictures below show  
the salt level at 6.  
RECHARGE NOW  
SALTSIGNAL  
LEVELLEVEL  
Serv  
Fill  
n Press the ON/ OFF-HOLD  
PM  
8
7
6
5
4
3
2
1
button and hold until RE-  
CHARGE, SERV and FILL be-  
gin to flash in the display.  
Upon reaching fill, the first  
cycle of regeneration, the flash-  
RECHARGE  
4. Finally, set the level you want the low salt  
indicator light to come on. Press the SIGNAL  
LIGHT ADJUST button until a (T) shows oppo-  
site this number. In the example below, the light  
will come on when the stored salt drops to level 2.  
At level 2, the storage tank is about 1/ 3 full. This  
is the lowest you should allow the stored salt  
level to drop to. To turn the salt monitor off,  
press the button until OFF shows.  
ing SERV goes off and FILL is on steady. RE-  
CHARGE continues to flash. This regeneration  
will last for about 2-1/ 2 to 2-3/ 4 hours. After this  
time, you will have soft water again.  
*NOTE:  
If the CLEAN feature is set to ON, a cleaning  
backwash precedes the recharge. CLEAN and Bkwsh  
or Rinse flashes in the display, along with the minutes  
of the clean cycle remaining.  
indicator light  
brinewell  
LOW SALT  
SALTSIGNAL  
LEVELLEVEL  
SALT  
LEVEL  
8
SALT  
LEVEL  
ADJ .  
RECHARGE TONIGHT  
bars, salt  
level  
8
7
6
5
4
3
2
1
SALTSIGNAL  
LEVELLEVEL  
n Press and release (do not hold)  
the ON/ OFF-HOLD button.  
SIGNAL  
LIGHT  
ADJ .  
PM  
salt  
7
6
decal  
8
level  
7
6
5
4
3
2
1
RECHARGE TONIGH  
RECHARGE  
TONIGHT  
TANK  
LIGHT  
flashes in the display, and the  
softener begins regeneration at  
the next preset recharge time.  
Press and release the ON/ OFF-HOLD button  
once more if you decide to cancel the regenera-  
tion, and RECHARGE TONIGHT.  
NOTE:  
For accurate salt monitor operation, always use  
nugget or pellet water softener salt. See page 9. If  
potassium chloride is used, be sure to adjust the  
timer to the KCl setting on page 7.  
10  
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HOW YOUR WATER SOFTENER WORKS  
SECTION 2  
2A.  
FACEPLATE TIMER FEATURES  
OPTIONAL ADJ USTABLE SETTINGS  
Following is a list of other timer features that are  
adjustable, and the default setting for each. The  
defaults automatically set when electrical power is  
applied to the timer. If you want to change from any  
of the default values, scroll through steps 1 - 5 below,  
and reset as desired.  
occur within a number of days, use this feature. For  
example, if your water supply contains iron and you  
want the softener to regenerate at least once every few  
days to keep the resin bed clean, set the display as  
typically shown below. Setting is available from 1 to  
15 days by using the UP and DOWN buttons.  
NOTE:  
Setting a number in this display may override the  
function of the water meter and timer computer (see  
page 15). For example, assume the meter/ computer  
would initiate softener regenerations every 6 or 7  
days. If you have max days set to 4, as shown below,  
regenerations will occur every 4 days instead of  
every 6 or 7.  
1. Press and hold the #1 SELECT button for 3 seconds  
until the faceplate display changes. Then, press and  
release the #1 SELECT button to display 12 hr.  
"12 or 24 Hour clock - defaults to 12 hr: At the 12  
hr default setting, all time displays are shown in  
standard clock time (1 to 12 PM; and 1 to 12 AM). If  
military time displays are desired (0100, 0200, etc.),  
set to 24 hr by pressing the UP button.  
SALTSIGNAL  
LEVELLEVEL  
SALTSIGNAL  
LEVELLEVEL  
8
7
6
5
4
3
2
1
8
7
6
5
4
3
2
1
DAY  
DAY  
SALTSIGNAL  
LEVELLEVEL  
SALTSIGNAL  
LEVELLEVEL  
RECHARGE  
RECHARGE  
AM  
PM  
example: set to  
days maxi-  
mum between  
regenerations  
8
7
6
5
4
3
2
1
8
7
6
5
4
3
2
1
4
TIME  
TIME  
default display  
4. Press #1 SELECT BUTTON  
2. Press #1 SELECT BUTTON  
" CLEAN feature minutes - default is 7 minutes:  
If you have set this feature to ON (page 7), the length  
of the extra backwash cycle automatically sets to 7  
minutes. However, you can adjust this time from 1 to  
15 minutes in length. If you have a minimum of iron  
or sediments, a 3 or 4 minute clean cycle may be  
enough to keep the resin bed clean. If you have a  
higher amount of iron or sediments, a setting of over  
7 minutes may be needed. To change this cycle time,  
use the UP button to increase the time, or the DOWN  
button to shorten the time.  
" Gallon or Liter readings - defaults to gallons:  
Water usage and flow displays are shown in gallons.  
If you prefer to have the same displays in liters, press  
the UP button until Liter shows.  
SALTSIGNAL  
LEVELLEVEL  
SALTSIGNAL  
LEVELLEVEL  
8
7
6
5
4
3
2
1
8
7
6
5
4
3
2
1
LITERS  
GALLONS  
SALTSIGNAL  
LEVELLEVEL  
SALTSIGNAL  
LEVELLEVEL  
MIN  
MIN  
8
7
6
5
4
3
2
1
8
7
6
5
4
3
2
1
CLEAN  
CLEAN  
3. Press #1 SELECT BUTTON  
TIME  
TIME  
" Maximum Days Between Regenerations -  
default is zero days: The faceplate timer automati-  
cally controls regeneration frequency (see page  
14). This provides the greatest operating efficiency,  
and normally the maximum days feature is not  
needed. If you want to be certain a regeneration will  
default minutes  
example: time set to 3 minutes  
5. Press #1 SELECT to return the present time  
display.  
11  
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HOW YOUR WATER SOFTENER WORKS  
SECTION 2  
2A.  
FACEPLATE TIMER FEATURES  
OTHER FEATURES  
LOW SALT INDICATOR LIGHT  
When on, you need to refill the salt storage area with  
salt. After refilling, reset the salt monitor to turn the  
light off. Refer to Salt Monitor System, page 10.  
SALTSIGNAL  
LEVELLEVEL  
TANK LIGHT  
PM  
8
7
6
5
4
3
2
1
To light the inside of the salt  
storage tank, press the TANK  
LIGHT button on the faceplate.  
Press the same button again to  
turn the light off, or it will go off  
automatically in 4 minutes.  
PROGRAM MEMORY  
TANK  
If electrical power to the softener goes off, the time  
display is blank but the faceplate timer keeps the  
correct time for about 48 hours. When electrical  
power comes on again, you have to reset the present  
time only if the display is flashing. The HARDNESS  
and RECHARGE TIME never require resetting  
unless a change is desired.  
tank light ON  
indicator  
WATER FLOW RATE THROUGH SOFTENER  
To view the gallon (or liter) per minute water flow  
rate through the softener, if not already displayed,  
press the #2 SELECT button. If  
Even if the timer is incorrect after a long power  
outage, the softener works as it should to keep your  
water soft. However, regenerations may occur at the  
wrong time of day until you reset the timer to the  
correct time of day.  
soft water is being used, the flow  
SALTSIGNAL  
LEVELLEVEL  
PM  
rate to the closest 1/ 10 gallon (or  
liters) shows. If all faucets and  
water using appliances are off,  
the display will show 0 flow.  
8
7
6
5
4
3
2
1
GPM  
FLOW RATE  
SALTSIGNAL  
LEVELLEVEL  
ERROR CODE  
PM  
SALTSIGNAL  
An error code could appear in  
LEVELLEVEL  
8
7
6
5
4
3
2
1
AVERAGE DAILY GALLONS  
or LITERS  
Press the #2 SELECT button  
8
the faceplate display if a problem  
occurs in the softener electronics.  
If you see an error code instead  
of the present time of day, please  
call you local Sears Service De-  
partment for service.  
7
6
5
4
3
AVG. DAILY GALLON  
again to show the average num-  
2
1
ber of gallons of soft water the household uses each  
day. This water usage figure is adjusted daily by the  
faceplate timer. To turn this display off, press the #2  
SELECT button once more.  
RECHARGE TIME REMAINING and VALVE  
valve  
POSITION INDICATORS  
recharge  
position  
time  
One of the valve position indica-  
tors (Serv, Fill, Brine, Bkwsh,  
Rinse) is displayed while the  
softener is recharging (See  
*NOTE on page 10 if the CLEAN  
feature is set to ON). RE-  
CHARGE flashes in the display  
indicators  
remaining  
SALTSIGNAL  
Serv  
LEVELLEVEL  
Fill  
Brine  
Bkwsh  
Rinse  
MIN  
RECHARGE  
8
7
6
5
4
3
2
1
TIME REMAINING  
and, beginning with Brine, the minutes of recharge  
remaining before return to service appears in place of  
the present time. When the valve is moving from one  
cycle to another, both position indicators are flash-  
ing.  
12  
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HOW YOUR WATER SOFTENER WORKS  
SECTION 2  
2B. SOFT WATER SERVICE AND REGENERATION  
SERVICE  
REGENERATION  
When the softener is giving you soft water, it is called  
“Service”. During service, hard water comes from  
the house main water pipe into the softener. Inside  
the softener resin tank is a bed made up of thousands  
of tiny, plastic resin beads (FIG. 4). As hard water  
passes through the bed, each bead attracts and holds  
the hardness minerals. This is called ion-exchanging.  
It is much like a magnet attracting and holding  
metals. Water without the hardness minerals (soft  
water) flows out of the softener and into the house  
soft water pipes.  
¡
FILL: Salt, dissolved in water, is called brine.  
Brine is needed to clean the hardness minerals from  
the resin beads. To make the brine, water flows into  
the salt storage area during the fill stage as shown in  
FIG. 5. Fill cycle length depends on how much soft  
water making capacity you have used since the last  
regeneration. As you use more water, fill time  
increases so more brine is made. The greater amount  
of brine cleans more hardness minerals from the  
resin bed.  
After a period of time, the resin beads become coated  
with hardness minerals and they have to be cleaned.  
This cleaning is called regeneration or recharge.  
Regeneration is started at 2:00 a.m. by the electronic  
timer (see page 15). It takes place in 5 stages or cycles.  
These are:  
FIG. 5 WATER FLOW THROUGH THE  
SOFTENER IN FILL  
hard water  
IN  
soft water  
OUT  
FILL  
BRINING  
BRINE RINSE  
BACKWASH  
FAST RINSE  
1
2
3
4
5
salt storage  
tank  
NOTE:  
If the Clean feature is set to ON, additional backwash  
and fast rinse cycles occur before the fill cycle.  
brine valve  
FIG. 4 WATER FLOW THROUGH THE  
SOFTENER IN SERVICE  
hard water  
IN  
soft water  
OUT  
fill water  
salt storage  
tank (salt  
not shown)  
brine valve  
resin tank  
resin bed  
13  
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HOW YOUR WATER SOFTENER WORKS  
SECTION 2  
2B.  
SOFT WATER SERVICE AND REGENERATION  
©BRINING: During brining, the brine is moved  
from the salt storage area, into the resin tank. Inside  
the resin tank, brine cleans hardness minerals from  
the resin beads and they are discharged out the drain.  
How much brine is needed to clean the resin depends  
on:  
FIG. 7 WATER FLOW THROUGH THE  
SOFTENER IN BACKWASH  
hard water  
hard water  
bypass OUT  
IN  
drain  
- -the amount of resin in the softener,  
- -how fast the brine goes through the bed.  
The nozzle and venturi (FIG. 6) make suction to take  
brine from the salt tank and put it into the resin tank.  
They keep the brine flow down to a very slow rate to  
get the best resin cleaning with the least salt.  
resin bed lifted  
and expanded  
¢BRINE RINSE: After all of the brine is moved into  
the resin tank, the brine valve closes. Water keeps  
flowing the same way it did during brining except  
the brine flow has stopped. Hardness minerals and  
brine flush from the resin tank to the drain. Brining  
and brine rinse together vary in the length of time  
they take, relative to the fill cycle length.  
¤FAST RINSE: Backwash is followed by a fast flow  
of water down through the resin tank. The fast flow  
packs the resin bed and gets it ready for return to  
service (FIG. 8).  
FIG. 6 WATER FLOW THROUGH THE  
SOFTENER IN BRINING AND  
BRINE RINSE  
After fast rinse, the softener returns to service. Hard  
water goes into the resin tank where the resin bed  
again takes out the hardness minerals. Soft water  
goes to the house soft water pipes.  
hard water  
bypass OUT  
hard water  
IN  
nozzle &  
venturi  
drain  
FIG. 8 WATER FLOW THROUGH THE  
SOFTENER IN FAST RINSE  
hard water  
IN  
soft water  
OUT  
brine valve  
drain  
brine  
£BACKWASH: During backwash, water flows UP  
through the resin tank (FIG. 7) at a fast rate to flush  
iron minerals, dirt and sediments from the bed and to  
the drain. The bed lifts and expands for good  
cleaning.  
14  
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HOW YOUR WATER SOFTENER WORKS  
SECTION 2  
2B.  
SOFT WATER SERVICE AND REGENERATION  
AUTOMATIC BYPASS  
ELECTRONICS  
During the brining, brine rinse and backwash cycles  
of regeneration, HARD water goes through the  
softener valve and to the house pipes. If a faucet is  
opened, hard water is there for your needs. However,  
you should not use hot water, if possible, because the  
water heater will refill with hard water. The softener,  
as factory programmed, regenerates from 2:00 AM to  
about 4:30 or 4:45 AM (depending on the salt type  
setting, page 7), a time when not much water is used.  
Two main parts of the softeners electronics are ¡ a  
WATER METER, and © a COMPUTER.  
¡ WATER METER — The water meter is in the  
softener valve outlet. As water flows through the  
meter, it sends electric pulses to the computer. The  
computer changes the pulses to a measure in gallons  
of water.  
© COMPUTER — The computer is part of the  
faceplate timer circuit board. It is programmed to  
know the softeners capacity (how many grains of  
hardness minerals it will take out of the water before  
a regeneration is needed). When starting the soften-  
er, page 7, you set it for the grains per gallon (gpg)  
hardness of the water.  
If you get up early in the morning and you can hear  
the softener regenerating, change the recharge start-  
ing time. Set the recharge time to 12:00 AM or 1:00  
AM (page 7). Then regeneration will start and end  
that much earlier and your water heater will not refill  
with hard water if a hot faucet is opened.  
To find a regeneration pattern best for your needs,  
the computer uses: (1) water usage from the meter,  
(2) hardness setting, (3) softener capacity, and (4)  
time since the last regeneration. The computer  
always adjusts this pattern to your water using  
habits. It works toward providing you with soft  
water for the longest time and at the most efficient  
salt usage.  
Softening capacity is used as hard water goes  
through the softener and hardness minerals are  
removed. When the computer determines that only  
enough capacity remains to provide soft water up to  
the next regeneration starting time (2:00 AM, or as  
otherwise set) it will schedule a regeneration. RE-  
CHARGE TONIGHT displays until the regeneration  
begins. When the regeneration begins, TONIGHT  
goes off and *RECHARGE or RECHARGE TIME  
REMAINING flashes during the 2-1/ 2 or 2-3/ 4 hour  
regeneration.  
* NOTE:  
If the CLEAN feature is set to ON, a cleaning  
backwash (CLEAN and Bkwsh or Rinse flashes in the  
display, along with the minutes of the clean cycle  
remaining), precedes the recharge.  
15  
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CARE OF YOUR SOFTENER  
SECTION 3  
3A.  
SALT¼ REFILLING STORAGE TANK/BREAKING A SALT BRIDGE  
WHEN TO REFILL WITH SALT (or potassium  
chloride): The Salt Monitor System (see page 10) will  
turn the low salt light on to warn you when to refill  
with salt. Check for a low salt light a few weeks after  
you install the softener, and every week after that.  
Always refill at about the #2 salt monitor level. At  
this level, the tank is about 1/ 3 full. Never let the  
softener use all the salt before refilling. Without salt,  
you will soon have hard water. After filling, reset the  
Salt Monitor System, page 10.  
NOTE:  
You will have a loss in softening capacity and may  
get partly hard water if less than 10 inches (salt  
monitor level 2) of salt is in the storage tank.  
PLEASE SEE PAGE 9 FOR SALT FILLING DIRECTIONS.  
BE SURE TO RESET THE SALT MONITOR, PAGE 10.  
SALT BRIDGE  
Sometimes, a hard crust or salt bridge forms in the  
FIG. 9 SALT BRIDGE  
salt storage tank. It is usually caused by high  
humidity or the wrong kind of salt. When the salt  
bridges, an empty space forms between the water  
and salt. Then salt will not dissolve (melt) in the  
water to make brine. Without brine, the resin bed  
does not regenerate and you will have hard water.  
push tool into salt  
bridge to break  
1” -- 2”  
If the storage tank is full of salt, it is hard to tell if you  
have a salt bridge. Salt is loose on top, but the bridge  
is under it. The following is the best way to check for  
a salt bridge.  
pencil  
mark  
Salt should be loose all the way to the bottom of the  
tank. Hold a broom handle, or like tool, up to the  
softener as shown in FIG. 9. Make a pencil mark on  
the handle, 1² or 2² below the top height of the rim.  
Then, carefully push it straight down into the salt. If a  
hard object is felt before the pencil mark gets to the  
top of the tank, its most likely a salt bridge. Carefully  
push into the bridge in a few places to break it. Do not  
try to break the salt bridge by pounding on the  
outside of the salt tank. You may damage it.  
broom handle  
salt  
salt bridge  
water level  
If the wrong kind of salt made the bridge, take it out.  
Then fill the tank with nugget or pellet salt only.  
16  
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CARE OF YOUR SOFTENER  
SECTION 3  
3B.  
KEEPING THE WATER SOFTENER CLEAN  
COVERS  
NOTE:  
To keep your new Kenmore water softener looking  
nice, apply a coat of paste wax and repeat once a year.  
When dusty, wipe it with a damp cloth to keep it  
sparkling.  
Never use cleaners having ammonia or abrasives.  
They may scratch and dull the surface.  
NOZZLE & VENTURI  
FIG. 10 CLEANING THE NOZZLE &  
A clean nozzle and venturi (FIG. 10) is a must for the  
softener to work right. This small unit moves brine  
from the salt storage tank to the resin tank during  
regeneration. If it becomes plugged with sand, silt,  
dirt, etc., the softener will not work and you will get  
hard water.  
VENTURI  
Cap  
O--ring Seal  
To get to the nozzle and venturi, remove the softener  
top cover. Be sure the softener is in service cycle (no  
water pressure at nozzle and venturi), then turn off  
the cap from the nozzle and venturi housing. Do not  
lose the large o-ring seal. Lift out the screen support and  
screen, then the nozzle and venturi. Wash and rinse  
the parts in warm water until clean. If needed, use a  
small brush to remove iron or dirt. Also check and  
clean the gasket.  
Screen Support  
Screen  
*Flow Plug  
(1--EP)  
Nozzle & Venturi  
Screen  
Gasket  
IMPORTANT: Be sure small  
holes in the gasket are cen-  
tered directly over the small  
holes in the nozzle & venturi  
housing.  
Carefully replace all parts in the correct order.  
Lubricate the o-ring seal with silicone grease or  
Vaseline and place in position. Install and tighten  
the cap, by hand only. Do not overtighten and  
break the cap or housing.  
*Flow Plug  
(HVDC)  
Nozzle & Venturi  
Housing  
*Ins tall with numbered s ide up concave  
s ide down. Be sure the largest flow plug is  
located in the nozzle & venturi housing.  
maximum of clear water iron, an iron filter or other  
equipment is needed. Your local Sears store has  
trained people to help you with iron water problems.  
IRON FROM THE RESIN BED  
Your water softener takes hardness minerals (cal-  
cium and magnesium) out of the water. Also, it can  
control some “clear water” iron. See maximum  
allowed in the specifications on page 20. With clear  
water iron, water from a faucet is clear when first put  
into a glass. After 15 to 30 minutes, the water begins  
to cloud or turn rust colored. A water softener WILL  
NOT remove any iron which makes the water cloudy  
or rusty as it comes from the faucet (called red water  
iron). To take red water iron out of water, or over the  
If your water supply has clear water iron, even  
though less than the maximum allowed, regular  
resin bed cleaning is needed. Sears has resin bed  
cleaner, Item No. 42-34426 for this. Clean the bed at  
least every 6 months. If iron shows up in the soft  
water before 6 months, clean more often. Printed  
instructions are on the resin bed cleaner bottle.  
17  
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CARE OF YOUR SOFTENER  
SECTION 3  
3C.  
KEEP THE SOFTENER FROM FREEZING  
If the softener is installed where it could freeze  
(summer cabin, lake home, etc.), you must drain all  
water from it to stop possible freeze damage. To drain  
the softener —  
FIG. 11 DRAIN WATER FROM THE  
SOFTENER  
1. Close the shut-off valve on the house main water  
pipe, near the water meter or pressure tank.  
2. Open a faucet in the soft water pipes to vent  
pressure in the softener.  
3. Refer to FIG. 12 on page 20. Move the stem in a  
single bypass valve to bypass. Close the inlet and  
outlet valve in a 3-valve bypass system, and open  
the bypass valve. If you want water in the house  
pipes again, reopen the shut-off valve on the  
main water pipe.  
floor  
drain  
wood block  
7. Looking at FIG. 11, lay a piece of 2 inch thick  
board near the floor drain. Move the softener  
close to the drain. SLOWLY and CAREFULLY, tip  
it over until the rim rests on the wood block with  
the inlet and outlet over the drain. Do not allow  
the softeners weight to rest on the inlet and  
outlet fittings or they will break.  
4. Unplug the transformer at the wall outlet. Re-  
move the salt hole cover and the main cover. Take  
off both drain hoses.  
5. Carefully remove the large holding clips at the  
softener inlet and outlet (see Key No. 69, on page  
32). Separate the softener from the copper tubes,  
or from the bypass valve.  
8. Tip the bottom of the softener up a few inches and  
hold until all water has drained. Leave the  
softener laying like this until you are ready to use  
it. Plug the inlet and outlet with rags to keep dirt,  
bugs, etc. out.  
6. Remove the brinewell cover and disconnect the  
brine valve tubing at the nozzle and venturi  
assembly (see page 32). Lift the brine valve out of  
the brinewell. Tip the brine valve upside down to  
drain water.  
18  
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CARE OF YOUR SOFTENER  
SECTION 3  
3D.  
HELPFUL HINTS CHECKLIST  
... TO HELP YOU SAVE MONEY  
If your water softener fails to work, make the following easy checks. Often, you will find whats wrong yourself  
and you wont have to call and wait for service. If you do not find anything wrong, while making the checks,  
and your softener still does not work, call your Sears Service Department.  
NOTES:  
1. Also read ERROR CODE, page 12.  
2. If an error code is not displayed, press and hold the #1 SELECT button until the display changes. Then, press  
the #1 SELECT button again and hold until a flashing HF code appears. It must show HF32. If any other number  
shows, the face plate computer is working on incorrect input and would probably be the cause of the problem.  
To set HF32, press either the UP  
or DOWN  
button. When HF32 shows, press #1 SELECT button to  
return a flashing 12:00 AM display. Reset the present time, hardness number, etc., pages 6 and 7.  
PROBLEM  
CAUSE  
CORRECTION  
No s oft water  
No salt (or salt bridged) in the storage tank Refill with salt, or break the salt bridge (page  
16). Press ON/OFF-HOLD (RECHARGE  
NOW) button and hold for 3 seconds to start a  
regeneration (see page 10).  
Transfomer unplugged at the wall outlet, Check for loss of power due to any of these  
or power cable leads loose, fuse blown, and correct. With the power back on, look at  
circuit breaker popped, or circuit switched the time display and read PROGRAM  
off.  
MEMORY, page 12.  
Manual bypass valve(s) in bypass position Look at FIG. 12 on page 20. Move the stem in  
a single valve to service. In a 3-valve bypass,  
open the inlet and outlet valves, and be sure to  
fully close the bypass valve.  
Dirty, plugged or damaged nozzle & Take apart and clean or replace damaged  
venturi  
parts (see page 17).  
Valve drain hose plugged  
The drain hose must not have kinks, sharp  
bends, or be raised too high above the  
softener (see page 16 in your installation  
manual).  
Water hard s ometimes  
Hardness number setting too low  
Press and release the #1 SELECT button until  
HARDNESS shows in the display. Read the  
hardness number in the display and be sure  
the same grains per gallon number is shown  
on your water analysis report. See page 7 to  
reset. Press and release the SELECT button  
until the present time shows in the display.  
Using hot water when softener is Avoid using hot water during this time because  
regenerating  
the water heater refills with hard water (see  
Automatic Bypass, page 15).  
Increase in the grains of hardness in your Ask your Sears retail or catalog store for a new  
water supply  
water analysis. Then make a new hardness  
number setting (page 7).  
19  
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OTHER THINGS TO KNOW  
SECTION 4  
4A.  
DIMENSIONS/SPECIFICATIONS  
FIG. 12 BYPASS VALVES  
F
Bypass valve(s) should always remain in soft  
water service position. Position in “bypass”  
only if needed for softener repairs.  
SINGLE  
PULL OUT  
for s ervice  
E
B
D
PUSH IN  
for bypass  
A
C
3 -- VALVE  
Bypass  
Valve  
FOR SERVICE  
close bypass valve  
open inlet & outlet valves  
INCHES  
40-1/4  
9
40  
41-1/2  
47  
19-1/2  
16-1/2  
3-7/8  
CM  
Outlet  
Valve  
A
B
C
D
E
Salt Tank Height  
102.2  
22.7  
101.6  
105.4  
119.4  
49.5  
41.9  
9.8  
Inlet  
Valve  
FOR BYPASS  
open bypass valve  
close inlet & outlet valves  
Resin Tank Diameter (nominal)  
Resin Tank Height (nominal)  
Inlet-Outlet Height  
Overall Height  
F1 Length  
F2 Width  
Distance between inlet-outlet  
center lines  
MODEL NO. 625.348670  
TIMER HF CODE HF32  
NOTE: Please see the rating decal for water softener operating capacity, salt usage and service flow rate/ pres-  
sure loss performance specifications. Performance specifications are validated by the Water Quality Associa-  
tion (WQA). The rating decal is located on the rim, under the salt hole cover (see page 30).  
WATER SUPPLY TO WATER SOFTENER  
OTHERS  
MINIMUM WATER SYSTEM FLOW (gpm) . . . . . . . . . . . . . . . . 3  
MINIMUM-MAXIMUM WATER PRESSURE (psi) . . . . . . 20-120  
MAXIMUM WATER TEMPERATURE (°F) . . . . . . . . . . . . . . . 120  
MAXIMUM WATER HARDNESS (gpg) . . . . . . . . . . . . . . . . . . 110  
MAXMUM “CLEAR WATER” IRON (ppm) . . . . . . . . . . . . . . . . . 8  
TYPE OF ION EXCHANGE MATERIAL (resin) High Capacity  
AMOUNT OF RESIN (cu.ft.) . . . . . . . . . . . . . . . . . . . . . . . . . . 1.05  
REGENERATION (RECHARGE) CYCLE TIME (min.)  
FILL (NaCL setting) . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.7-10.6  
FILL (KCl setting) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.8-12.6  
BRINING / BR. RINSE . . . . . . . . . . . . . . . . . . . . . . . . . 120-135  
BACKWASH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7  
FAST RINSE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3  
TOTAL REGENERATION TIME . . . . . . . . . . . . 139.4---164.4  
SALT FOR WATER SOFTENER  
TYPE OF SALT NEEDED . . . . . . . . . . . . . . . . . . . . Nugget/Pellet  
ALTERNATE TYPE OF SALT . . Pure, evaporated, compacted  
water softener salt  
gpm = gallons per minute  
gpg = grains per gallon  
psi = pounds per square inch  
ppm = parts per million  
STORAGE CAPACITY (pounds) . . . . . . . . . . . . . . . . . . . . . . . 200  
20  
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SERVICE TECH INFORMATION  
SECTION 5  
5A.  
TROUBLESHOOTING  
Keep this manual with your water softener. If repairs are needed, the service technician must have the informa-  
tion on the following 8 pages. For telephone assistance, call toll free, 1-800-426-9345.  
WIRING SCHEMATIC  
BACK OF FACEPLATE  
TIMER (PWA)  
AC INPUT  
MOTOR  
POS / TURBINE  
grn  
brn  
24VAC  
Transformer  
Tank Light  
NC  
NO  
OUT  
GND  
+5  
Position  
Switch  
brn  
grn  
Turbine  
Sensor  
Motor, 24VAC  
FACEPLATE  
RECHARGE TONIGHT  
RECHARGE NOW  
ON/OFF  
HOLD  
LOW SALT  
SALT  
LEVEL  
ADJUST  
SELECT  
1
SIGNAL  
LIGHT  
Genius II Water Softener  
Kenmore Water Line  
for Customer Assistance  
1--800--426--9345  
ADJUST  
SELECT  
2
TANK  
LIGHT  
ALWAYS MAKE THESE INITIAL CHECKS FIRST  
REMOVE THE TOP COVER AND SALT TANK COVER  
1. Does the time display show the correct time of day?  
6. Is there salt in the storage tank? If you are using  
potassium chloride, did you reset the timer in step 5,  
page 7.  
- -If display is blank, check power source to the soft-  
ener.  
- -If time is flashing, power was off for over 24 hours.  
The softener resumes normal operation but regen-  
erations occur at the wrong time.  
7. Is the brine tubing connected? (See water flow  
diagrams).  
- -If an error code (Example: Err3) shows in the face-  
plate display, go to AUTOMATIC ELECTRONIC  
DIAGNOSTICS.  
8. Is the brine valve float set right? (See page 24).  
9. Press the #1 SELECT button 2 times to display the  
hardness setting. Be sure it is the correct setting for the  
households water supply. (Make a hardness test of  
the raw water and compare with the hardness setting.  
Also test a soft water sample to verify if a problem  
exists.) Press the #1 SELECT button twice more to  
return to present time in the display.  
2. Plumbing bypass valve(s) must be in full service  
position.  
3. The inlet and outlet pipes must connect to the softener  
inlet and outlet respectively.  
4. Is the transformer plugged into a “live”, grounded  
If you do not find the problem after making initial checks,  
do the MANUAL INITIATED ELECTRONIC DIAGNOS-  
TICS, and the MANUAL ADVANCE REGENERATION  
CHECK.  
wall outlet, and the power cable fastened securely?  
5. The valve drain hose must be free of kinks and sharp  
bends, and not elevated over 8 ft. above the floor.  
21  
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SERVICE TECH. INFORMATION  
SECTION 5  
5A.  
TROUBLESHOOTING  
The chart below shows the error codes that could  
appear, and the possible defects for each code.  
AUTOMATIC ELECTRONIC DIAGNOSTICS  
The faceplate timer (PWA) computer has a self-diag-  
nostic function for the electrical system, except for  
While an error code appears in the display, all face  
plate buttons are inoperable except the SELECT  
button. SELECT remains operational so the service  
person can make the MANUAL INITIATED ELEC-  
TRONIC DIAGNOSTICS (below) to further isolate  
the defect, and check the water meter.  
input power and water meter.  
The computer monitors the elec-  
tronic components and circuits  
for correct operation. If a mal-  
function occurs, an error code  
appears in the faceplate display.  
SALT SIGNAL  
LEVEL LEVEL  
8
7
6
5
4
3
2
1
POSSIBLE DEFECT  
MOST LIKELY  
LESS LIKELY  
CODE  
Err1, Err3,  
Err4  
wiring harness or connection to switch / position switch / motor inoperative / valve defect causing  
high torque  
See faceplate timer (PWA) replacement on page 23.  
faceplate timer (PWA)  
Err5  
PROCEDURE FOR REMOVING ERROR CODE FROM FACEPLATE: 1. Unplug transformer 2. Correct defect  
3. Plug in transformer 4. Wait for 6 minutes. The error code will return if the defect was not corrected.  
MANUAL INITIATED ELECTRONICS DIAG-  
NOSTICS  
TIME REMAINING  
1. To enter diagnostics¼  
- -from a error code display, press the #1 SELECT  
FLOW RATE  
button.  
- -from a time display, press and hold the #1  
SELECT button for 3 seconds.  
2. Press the ON/ OFF-HOLD button to advance the  
valve to the next position. To verify component  
operation, or to possibly isolate a defect, observe  
the following.  
You will see 1 of the following displays. All of the  
displays show what position the valve is in, if the  
turbine is operating, and the position switch open or  
closed status.  
POSITION SWITCH STATUS: WIth the valve in  
service, or any of the recharge cycles, the switch  
Serv  
DAY  
indicator will show open  
rotating from 1 position to another, the indicator will  
show the switch closed . A defect is probable if  
. While the valve is  
FLOW RATE  
indications vary from this pattern.  
WATER METER TURBINE: With soft water in use,  
the turbine flow rate display continually repeats a  
000 to 140 count for each gallon of water passing  
through the turbine. The display will remain a  
steady¼ 000 if soft water is not in use (open a nearby  
soft water faucet to check).  
Fill  
TIME REMAINING  
If you dont get a reading in the display, with faucet  
open, pull the sensor from the valve outlet port. Pass  
a small magnet back and forth in front of the sensor.  
You  
FLOW RATE  
22  
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SERVICE TECH INFORMATION  
SECTION 5  
5A.  
TROUBLESHOOTING  
should get a reading in the display. If you get a  
reading, unhook the in and out plumbing and check  
the turbine for binding.  
3. Press the #1 SELECT button and hold 3 seconds  
until¼  
SALTSIGNAL  
LEVELLEVEL  
8
7
. . . HF32 s hows .  
6
5
4
3
2
1
This code identifies the softener nominal capacity  
size. If the wrong number shows, the softener will  
operate on incorrect programming. Do the following  
as needed.  
SENSOR  
HOUSING  
TURBINE  
HF32 does show — Press the #1 SELECT button to  
return the present time display.  
TURBINE  
SUPPORT &  
SHAFT  
To change HF number - Press the  
or  
button  
until HF32 shows. Then, press the #1 SELECT button  
and reset the timer¼ page 6.  
TIMER (PWA) REPLACEMENT: Be sure the  
valve is in service position (observe valve  
cycle indicator) when replacing the timer  
(PWA).  
VALVE POSITION INDICATORS: Depending on the  
valve position, the following indicators show in the  
display:  
If, after installing and programming the re-  
placement timer (PWA), the valve is not in ser-  
vice position, do the following to assure correct  
cycle orientation, or timing, between the face-  
plate and valve.  
INDICATOR  
VALVE POSITION  
Serv . . . . . . . . . service  
Fill . . . . . . . . . . . fill  
Brine . . . . . . . . . brining/brine rinse  
Bkwash . . . . . . backwash  
Rinse . . . . . . . . fast rinse  
Use the MANUAL ADVANCE procedures,  
page 24. With the RECHARGE NOW button,  
advance through the recharge cycles until the  
valve stops in service position, and RE-  
CHARGE no longer flashes in the display.  
When the valve is rotating from 1 cycle to another,  
both indicators flash. For example, if the valve is in  
transition between fill and brining, both Fill and  
Brine flash. Upon reaching brining position, Fill goes  
off and Brine is on steady. The time display shows the  
minutes of the cycle remaining.  
NOTE: The valve motor may automatically  
drive through several valve positions while  
searching for service. If an error code occurs,  
unplug the transformer, then plug in again.  
NOTE: If the faceplate is left in a diagnostic display  
(or a flashing display when setting times or  
hardness), present time automatically returns if a  
button is not pressed within 4 minutes. To return to  
the diagnositc display, repeat step 2.  
OTHER INFORMATION: While in this diagnostic  
screen, the following information is available and may  
be beneficial for various reasons. This information is  
retained by the computer from the first time electrical  
power is applied to the faceplate.  
MOTOR  
pos ition  
markers  
(valve in  
s ervice)  
¼ Press  
to display the number of days this face  
plate has had electrical power applied.  
¼ Press  
to display the number of regenerations  
initiated by this faceplate since the HF code number  
was entered.  
CAM  
23  
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SERVICE TECH. INFORMATION  
SECTION 5  
5A.  
TROUBLESHOOTING  
MANUAL ADVANCE REGENERATION CHECK  
3. Again press ON/ OFF-HOLD to move the soften-  
er into backwash. Look for a fast flow of water  
from the drain hose.  
This check verifies proper operation of the valve  
motor, brine tank fill, brine draw, regeneration flow  
rates, and other controller functions. Always make  
the initial checks, and the manual initiated diag-  
nostics.  
a. An obstructed flow indicates a plugged top dis-  
tributor, backwash flow plug, or drain hose.  
4. Press ON/ OFF-HOLD to move the softener into  
fast rinse. Again look for a fast drain flow. Allow  
the softener to rinse for a few minutes to flush out  
any brine that may remain in the resin tank from  
the brining cycle test.  
NOTES: The faceplate display must show a steady  
time (not flashing). If an Error code shows, first press  
the #1 SELECT button to enter the diagnostic display.  
1. Press the ON/ OFF-HOLD button and hold in for  
3 seconds. RECHARGE NOW and FILL begin to  
flash (or clean backwash begins, if set) as the  
softener enters the fill cycle of regeneration.  
When FILL is on steady, remove the brinewell  
cover and, using a flashlight, observe fill water  
entering the tank.  
5. To return the softener to service, press ON/ OFF-  
HOLD.  
BRINE VALVE  
FLOAT SETTING  
a. If water does not enter the tank, look for an ob-  
structed nozzle, venturi, fill flow plug, brine tub-  
ing, or brine valve riser pipe.  
CYCLE FLOW RATES (GALLONS PER MIN.)  
FILL (flow to salt storage tank)  
BRINING  
0.3 (1.1 liters)  
.16 (.61 liters)  
.12 (.45 liters)  
1.8 (6.8 liters)  
1.8 (6.8 liters)  
BRINE RINSE  
10”  
(flow to drain)  
BACKWASH  
FAST RINSE  
2. After observing fill, press the ON/ OFF-HOLD  
button to move the softener into brining. A slow  
flow of water to the drain will begin. Verify brine  
draw from the brine tank by shining a flashlight  
into the brinewell and observing a noticeable  
drop in the liquid level.  
(Distance from top of resin tank, to top of resin bed.)  
NOTE: Be sure a salt bridge is not preventing water  
with salt contact.  
FREEBOARD  
7” -- 11”  
a. If the softener does not draw brine¼  
¼ nozzle and/ or venturi dirty or defective.  
¼ nozzle and venturi not seated properly on  
gasket.  
¼ restricted drain (check drain fitting and  
hose).  
¼ defective nozzle and venturi seal.  
¼ other inner valve defect (rotor seal, rotor &  
disc, wave washer, etc.).  
NOTE: If water system pressure is low, an elevated  
drain hose may cause back pressure, stopping brine  
draw.  
24  
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SERVICE TECH INFORMATION  
SECTION 5  
5B.  
ROTARY VALVE SERVICE  
Before working on the valve, turn off the water  
supply and disconnect from electrical power. TO  
RELIEVE PRESSURE:  
motor  
motor plate  
- -3 VALVE BYPASS: Close the inlet valve and open a  
soft water faucet. Then close the outlet valve and  
open the bypass valve.  
assembled  
view  
cam & gear  
- -SEARS SPECIAL BYPASS: Slide the bypass valve  
stem to bypass position. Loosen 3 hex head screws  
toward the back side of the valve to allow pressure  
water to bleed out. Catch water with a rag.  
switch  
flow plug assembly  
DISASSEMBLY  
To remove a part or group of parts, refer to the valve  
drawing. A common screwdriver or nut driver,  
Phillips screwdriver and pliers are the only tools  
needed to completely disassemble.  
o--ring seals  
wave washer  
bearing, wave washer  
wear--strip  
SERVICING THE VALVE  
rotor  
Inspect all o-rings, seals and gaskets for wear or  
defects.  
o--ring seal  
seal  
rotor seal  
Inspect the bottom surface of the rotor for scratches,  
chips or wear.  
drain seal  
NOTE: If replacement is needed, be sure to use the  
current replacement part.  
nozzle & venturi seal  
sensor  
housing  
ASSEMBLY  
turbine support  
turbine  
Be sure all parts are in place and in the proper  
position. Lubricate ALL o-rings and seals with FDA  
approved silicone grease. To install the rotor seal,  
first place the seal into the valve groove, rounded  
side down (see cross-section). Apply a light coating  
of silicone grease to the seal’s crossing ribs. Then,  
carefully center the wear strip on the seal, and push it  
downward onto the seal.  
See  
Nozzle  
assembly  
service,  
page 17  
Install the nozzle and venturi seal and drain seal.  
Assemble wave washer bearing, the wave washer,  
and 2 o-rings onto the rotor top shaft. Then center the  
rotor in the valve body, on the rotor seal.  
Lubricate the gear on the motor, and the valve cam  
gear with Molykote grease, or other high quality gear  
lubricant.  
Lower the cover onto the valve body and rotor shaft.  
Then install the cover holding screws. Before tight-  
ening the screws, install the valve cam and gear.  
Then, turn the rotor (clockwise only) to service  
position. Tighten the screws using a criss-cross  
pattern. If a torque wrench is available, torque to  
30-40 inch pounds.  
Be sure to orient switch as shown, with lever toward  
the cam.  
25  
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SERVICE TECH. INFORMATION  
SECTION 5  
5C .. WATER FLOW THROUGH THE SOFTENER VALVE  
SERVICE CYCLE  
from Valve Inlet  
(hard water)  
top distributor  
resin tank  
To Valve Outlet  
(s oft water)  
position  
switch  
resin  
bed  
resin  
bed  
bottom distributor  
Hard water enters the valve inlet port. Internal valve porting routes the  
water down and out the top distributor, into the resin tank. Hard water is  
softened as it passes through the resin bed, then enters the bottom  
distributor. Soft water flows back into the valve and out the valve outlet, to  
the house soft water pipes.  
FILL CYCLE  
position switch  
valve cam  
venturi  
rotor & disc  
fill flow  
plug  
from Valve Inlet  
(hard water)  
fill water  
(s oft)  
top distributor  
resin tank  
To Valve Outlet  
(s oft water)  
position  
switch  
resin  
bed  
resin  
bed  
bottom distributor  
To begin a regeneration, the electronic timer energizes the circuit to the valve  
motor. The valve motor rotates the rotor and disc and the valve cam until the  
position switch lever drops, to open the motor circuit and position the valve in  
FILL. As the rotor and disc rotates, the port opens for SOFT water fill through  
the venturi. Fill flow continues to the brine valve, and into the salt storage  
tank. Soft water is still available to the house lines.  
26  
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SERVICE TECH INFORMATION  
SECTION 5  
5C. WATER FLOW THROUGH THE SOFTENER VALVE  
BRINING AND BRINE RINSE CYCLES  
venturi  
nozzle  
drain  
from Valve Inlet  
(hard water)  
brine from  
salt storage  
tank  
bypass  
hard water  
to valve  
outlet  
position  
switch  
After fill, timer/ switch action allows the motor to turn the rotor and disc into  
BRINING position. Water flow is directed to the nozzle. Suction, created by the  
nozzle and venturi, draws brine from the salt storage tank and injects it into the  
resin bed via the bottom distributor. Flow continues out the top distributor and to  
the drain. Hard water is available at the valve outlet.  
When the brine valve closes to end brine draw, water flow continues in the same  
directions to slowly RINSE brine from the resin bed and to the drain.  
BACKWASH CYCLE  
flow plug  
Timer/ switch action again allows the motor to turn  
the rotor & disc to place the valve in BACKWASH,  
stopping water flow to the nozzle. Water is routed  
down and out the bottom distributor, up through the  
bed, and out the top distributor to the drain. The fast  
flow (controlled by a flow plug in the drain fitting)  
flushes dirt, sediments, iron deposits, remaining brine  
and hardness to the drain.  
drain  
bypass  
hard water  
to valve  
outlet  
position  
switch  
27  
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SERVICE TECH. INFORMATION  
SECTION 5  
5C. WATER FLOW THROUGH THE SOFTENER VALVE  
FAST RINSE CYCLE  
drain  
s oft water  
to valve outlet  
position  
switch  
During FAST RINSE, the rotor & disc is positioned so water flow enters the  
resin tank through the top distributor, and exits through the bottom  
distributor, to the drain.  
The electronic timer again energizes the motor to return the valve to  
service. As the valve rotates, the position switch lever drops to open the  
circuit. The valve remains positioned in service until the electronic timer  
initiates the next regeneration.  
28  
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SERVICE TECH INFORMATION  
SECTION 5  
NOTES  
29  
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REPAIR PARTS  
SECTION 6  
KENMORE WATER SOFTENER, MODEL NO. 625.348670  
4
KEY  
NO. NUMBER  
PART  
DESCRIPTION  
2
3
1
1
1
2
3
4
5
6
------  
------  
Cover Lock (reqd for shipment only)  
Rim Insert (reqd for shipment only)  
7174177 Cover (main)  
VALVE  
ASSEMBLY  
(s ee page  
32)  
7137612 Salt Hole Cover  
7095373 Transformer, 24V-10VA F  
7132840 Power Cord (transformer)  
7185518 Timer Repl. (PWA)  
7174185 Faceplate (order following decal)  
7179062 Faceplate Decal  
7139486 Rim  
6
5
7
--  
29  
7
8
8
28  
9
7137939 Light, Salt Level  
7137727 Brinewell Cover  
7082150 Wing Nut, 1/4²  
10  
11  
12  
13  
14  
15  
16  
17  
18  
19  
20  
21  
22  
23  
24  
25  
26  
27  
28  
29  
u
27  
7100819 Brinewell  
Rating  
Decal Location  
7137913 Decal, Salt Level ¬  
26  
7144619 Salt Storage Tank  
7148875 Plastic Screw, 1/4² x 5/8²  
0900431 Tube Clamp F  
25  
24  
9
1103200 Tube Adaptor F  
23  
22  
9003500 Grommet F  
7116488 Brine Valve Assy. (also see pg. 31)  
7105047 Replacement Distributor  
0502272 Resin  
10  
11  
21  
20  
7144952 Resin Tank (incl. Key No. 21)  
7170270 O-Ring, 2-3/4² x 3²  
7077870 Top Distributor  
7170254 O-Ring, 13/16² x 1-1/16²  
7170296 O-Ring, 2--7/8² x 3-1/4²  
7141001 Vapor Barrier  
12  
13  
14  
18  
19  
17  
7176292 Clamp Section (2 req.)  
7088033 Clamp Retainer (2 req.)  
7183613 Installation Manual F  
7179096 Owners Manual F  
16  
15  
u
u
F
¬
not illustrated  
Included in parts pack . . .see page 33.  
Aligns with top of brinewell.  
30  
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REPAIR PARTS  
SECTION 6  
KENMORE WATER SOFTENER, MODEL NO. 625.348670  
48  
KEY  
NO. NUMBER  
7168647 Ceramic Weight  
0513860 Float Stop  
PART  
DESCRIPTION  
BRINE VALVE  
ASSEMBLY  
30  
31  
32  
33  
34  
35  
36  
37  
38  
39  
40  
41  
42  
43  
44  
45  
46  
47  
48  
49  
50  
47  
46  
7097202 Float (includes Key No. 33)  
0516947 Float Seal  
7093216 Float Rod & Stem  
7092278 Guide Cap  
30  
31  
7170288 O-Ring 15/16 x 1-3/16  
0516211 Seal  
0516924 Retainer, Bottom Seal  
7116713 Clip  
32  
7092252 Brine Valve Body  
7080653 Clip  
7131365 Screen  
33  
7094979 Insert  
7092294 Retaining Ring  
7092286 O-Ring, 5/16 x 9/16  
7095470 Brine Tube  
34  
35  
7113016 Tubing Assy. (incl Key Nos. 43, 44 & 45)  
7171349 Cone Screen  
7186297 Ground Clamp (2) F  
7161734 Ground Wire F  
36  
37  
38  
F
Included in parts pack¼ see page 33.  
45  
44  
43  
39  
40  
42  
41  
INLET -- OUTLET  
GROUNDING CLAMPS  
50  
49  
31  
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REPAIR PARTS  
SECTION 6  
KENMORE WATER SOFTENER, MODEL NO. 625.348670  
50  
VALVE ASSEMBLY  
51  
94  
93  
52  
53  
flow plug  
assembly  
54  
55  
56  
92  
91  
assembled  
view  
89  
57  
59 58  
90  
88  
87  
wear--strip  
60  
95  
61  
62  
63  
seal  
cross --section  
view  
86  
85  
74  
64  
65  
71  
84  
69  
83  
82  
66  
67  
68  
75  
76  
81  
70  
71  
80  
72  
77  
78  
73  
79  
32  
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REPAIR PARTS  
SECTION 6  
KENMORE WATER SOFTENER,  
MODEL NO. 625.348670  
PARTS LIST  
KEY  
NO. NUMBER  
PART  
DESCRIPTION  
KEY  
NO. NUMBER  
7081104 Nozzle & Venturi Housing  
PART  
DESCRIPTION  
50  
51  
52  
53  
54  
55  
56  
57  
58  
59  
60  
61  
62  
63  
64  
65  
66  
67  
68  
69  
70  
71  
72  
73  
74  
75  
76  
77  
78  
79  
7131755 Screw, #6-20 x 7/8 (2 req.)  
7133008 Motor (incl. 2 ea. of Key No. 50)  
7171200 Motor Plate  
80  
81  
82  
83  
84  
85  
86  
87  
88  
89  
90  
91  
92  
93  
94  
95  
1202600 Nut — Ferrule  
7095030 Cone Screen  
0900857 Screw, #6-20 x 3/8 (3 req.)  
7171250 Bearing  
1148800 Flow Plug, .3 gpm  
7187772 Nozzle and Venturi — Gasket Kit  
0521829 Flow Plug, .1 gpm  
7146043 Screen  
7171218 Cam and Gear  
7169180 Clip (Drain)  
7172793 Drain Hose Adaptor F  
7170288 O-ring, 15/16 x 1--3/16 F  
7178163 Flow Plug, 1.8 gpm  
7173008 O-ring, 5/8 x 13/16  
7173024 O-ring, 1--1/8 x 1--1/2  
7174313 Bearing, Wave Washer  
7185500 Rotor & Disc  
7167659 Screen Support  
7170262 O-ring, 1--1/8 x 1-3/8  
7081188 Cap  
7175199 Wave Washer  
7171161 Valve Cover  
7172997 Screw, #10 x 2--5/8 (8 req.)  
7145186 Switch  
7173032 O-ring, 4--1/2 x 4--7/8  
7185495 Rotor Seal  
7140738 Screw, #4-24 x 3/4 (2 req.)  
7179143 Bypass Valve F (Includes follow-  
ing parts)  
7172989 Seal  
--  
--  
--  
7172882 Stem  
7171187 Plug (Drain Seal)  
7129889 Spring  
7173016 O--ring, 1.109 I.D. x 1.387 O.D. (4)  
7175238 C--ring  
7089306 Clip (2 req.) F  
7077642 Copper Tube, 1” (2 req.) F  
7170262 O--ring, 1--1/8 x 1--3/8 (4 req.) F  
7094898 Turbine Support  
7101548 Turbine  
u
u
u
7187065 Nozzle & Venturi Assy. (incl. Key  
Nos. 80, and 82 through 89)  
7179101 Parts Pack (includes parts marked  
with a l, pages 30, 31 & 33)  
7173715 Wire Harness (Sensor)  
9000803 O--ring  
7185487 Seal Kit (incl. Key Nos. 60, 61, 64,  
65, 66 and 77).  
u
u
42--3433 Drain Tube, 3/8² I.D. x 20¢  
7081201 Retainer (Nozzle & Venturi)  
7171195 Seal (Nozzle & Venturi)  
7171145 Valve Body  
42--3431 Drain Hose, 5/8² I.D. x 15¢  
u
not illustrated  
7170319 O-ring, 1/4 x 3/8 (2 req.)  
F
Included in parts pack  
33  
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NOTES  
34  
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NOTES  
35  
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OWNERS  
MANUAL  
Genius II Water Softener  
For the repair or replacement parts you need  
delivered directly to your home  
MODEL NO.  
Call 7 am -- 7 pm, 7 days a week  
1 -- 800 -- 366 -- PART  
625.348670  
(1 -- 800 -- 366 -- 7278)  
For in --home major brand repair s ervice  
Call 24 hours a day, 7 days a week  
1 -- 800 -- 4 -- REPAIR  
(1 -- 800 -- 473 -- 7247)  
The model number of  
your water softener is  
found on the rating de-  
cal. This decal is on  
the rim, under the salt  
cover.  
REPAIR SERVICES  
For the location of a  
Sears Parts and Repair Center in your area  
Call 24 hours a day, 7 days a week  
REPAIR SERVICES  
1 -- 800 -- 488 -- 1222  
When requesting ser-  
vice or ordering parts,  
always provide the fol-  
lowing information:  
For information on purchas ing a Sears  
Maintenance Agreement, or to inquire  
about an exis ting Agreement  
Call 9 am -- 5 pm, Monday -- Saturday  
z Product Type  
z Model Number  
z Part Number  
z Part Description  
1 -- 800 -- 827 -- 6655  
Americas Repair Specialists  
Sears , Roebuck and Co., Hoffman Es tates , IL 60179 U.S.A.  
7179096 (R. 2/98)  
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