Jabra Headphones BT5020 User Manual

Need more help?  
(for the latest support info and online User Manuals)  
2. Phone toll free Monday to Friday  
Toll Free No:  
Australia:  
China:  
Hong Kong:  
Indonesia:  
Japan:  
1-800-083-140  
800-858-0789  
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001-803-852-7664 (08:00 – 17:00)  
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(12:00 – 21:00)  
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Made in China  
800-860-0019  
0080-186-3013  
India:  
Philippines:  
000-800-852-1185 (05:30 – 14:30)  
1800 765 8068 (08:00 – 17:00)  
Bluetooth® headset  
User manual  
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English  
1. Thank you . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4  
2. About your Jabra BT5020. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5  
3. What your new headset can do . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5  
4. Getting started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6  
5. Wear it how you like it. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7  
6. How to… . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7  
7. Battery Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8  
8. What the lights mean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8  
9. Using the Jabra BT 5020 with 2 mobile phones . . . . . . . . . . . . . . . . . . . . . . . . . . 9  
10. Using a Jabra Bluetooth Hub . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9  
11. Using a Jabra Bluetooth adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9  
12. Troubleshooting & FAQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10  
13. Need more help?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10  
14. Taking care of your headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10  
15. Certification and safety approvals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11  
16. Service and Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11  
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Jabra BT5020 Bluetooth headset  
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1. Thank you  
2. About your Jabra BT5020  
Thank you for purchasing the Jabra BT5020 Bluetooth Headset. We hope you  
enjoy it! This instruction manual will get you started and ready to make the  
most of your headset  
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Volume up  
Volume down  
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Adjustable earhook  
Light indicator (LED)  
Charging socket  
On/Off Pairing  
WARNING  
!
Headsets are capable of delivering sounds at loud volumes and high pitched  
tones.  
Exposure to such sounds can result in permanent hearing loss damage. The  
volume level may vary based on conditions such as the phone you are using,  
its reception and volume settings, and the environment. Please read the safety  
guidelines below prior to using this headset.  
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Answer/end button  
Safety guidelines  
1. Before using this product follow these steps:  
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before putting on the headset, turn the volume control to its lowest  
level,  
put the headset on, and then  
slowly adjust the volume control to a comfortable level.  
2.  
During the use of this product  
Keep the volume at the lowest level possible and avoid using the head-  
set in noisy environments where you may be inclined to turn up the  
volume;  
If increased volume is necessary, adjust the volume control slowly;  
and  
If you experience discomfort or ringing in your ears, immediately  
discontinue using the headset and consult a physician.  
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With continued use at high volume, your ears may become accustomed to the  
sound level, which may result in permanent damage to your hearing without  
any noticeable discomfort.  
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3. What your new headset can do  
Using the headset while operating a motor vehicle, motorcycle, watercraft or  
bicycle may be dangerous, and is illegal in some jurisdictions. Check your local  
laws. Use caution while using your headset when you are engaging in any  
activity that requires your full attention. While engaging in any such activity,  
removing the headset from your ear area or turning off your headset will keep  
you from being distracted, so as to avoid accident or injury.  
Your Jabra BTꢀ020 lets you do all this:  
Answer calls  
End calls  
Reject calls  
Voice Dialling (phone dependent)  
Last number redialling  
Call waiting  
Put call on hold  
Mute  
Enable/Disable vibrator  
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Jabra BT5020 Bluetooth headset  
B. Set your Bluetooth phone to ‘discover’ the Jabra BTꢀ020  
Follow your phone’s instruction guide. This usually involves going to a  
‘setup,connector ‘Bluetoothmenu on your phone and selecting the  
option to ‘discoveror ‘adda Bluetooth device.* (See example from a  
typical mobile phone in fig. 3)  
Specifications  
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Talk time up to 10 hours/standby time up to 300 hours  
Rechargeable battery with charging option from AC power supply, PC via  
USB cable or car charger (not included)  
Weight 16 grams  
Battery indicator  
Operating range up to 33 feet (approx. 10 meters)  
Headset and hands-free Bluetooth profiles  
Bluetooth specification (see glossary) version 2.0  
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4. Getting started  
The Jabra BT5020 is easy to operate. The answer/end button on the headset  
performs the different functions depending on how long you press it.  
C. Your phone will find the Jabra BTꢀ020  
Your phone then asks if you want to pair with it. Accept by pressing ‘Yes’  
or ‘OKon the phone and confirm with the passkey or PIN = 0000 (4 zeros).  
Instruction:  
Duration of press  
Tap  
Double Tab  
Press  
Press briefly  
2 quickly repeated Taps  
Approx: 1 second  
Your phone will confirm when pairing is complete. In case of unsuccessful  
pairing, repeat steps 1 to 3.  
Press and hold  
Approx: More than 3 seconds  
5. Wear it how you like it  
The Jabra BT5020 is ready to wear on your right ear. If you prefer the left,  
gently rotate the ear piece to fit left ear. See fig. 4.  
1) Charge your headset  
Make sure that your Jabra BT5020 headset is fully charged before you start using it.  
Use the AC adapter to charge from a power socket, or charge directly from your PC  
with the USB cable provided. Connect your headset as shown in fig. x. When the  
LED is solid red, your headset is charging. When the LED is green, it is fully charged.  
For optimal performance, wear the Jabra BT ꢀ020 and your mobile  
phone on the same side of your body or within line of sight. In general,  
you will get better performance when there are no obstructions  
between your headset and your mobile phone.  
Please note: The lifetime of the battery will be significantly reduced if your  
device is left uncharged for a long period. We therefore recommend that you  
recharge your device at least once a month.  
6. How to...  
Answer a call  
Tap the answer/end button on your headset to answer a call.  
End a call  
2) Turning your headset on and off  
Tap the answer/end button to end an active call.  
Press the on/off/pairing button to turn on your headset. The LED will  
show a green flash when the headset is on.  
Make a call  
When you make a call from your mobile phone, the call will (subject to  
Press and hold the on/off/pairing button to turn off your headset. The  
LED will turn red when headset is off.  
phone settings) automatically transfer to your headset. If your phone does  
not allow this feature, tap on the Jabra BT5020’s answer/end button to  
transfer the call to the headset.  
3) Pair it with your phone  
Reject a call*  
Before you use your Jabra BTꢀ020, you need to pair it with your mobile  
phone. The first time you turn on your Jabra BTꢀ020 it will automatically  
go in to pairing mode. If you wish to pair again at a later date, follow the  
instructions below. (Follow step 1-4 in fig 3).  
Press the answer/end button when the phone rings to reject an incoming  
call. Depending on your phone settings, the person who called you will  
either be forwarded to your voice mail or hear a busy signal.  
Activate voice dialling*  
A. Put the headset in pairing mode  
Press the answer/end button. For best results, record the voice-dialling tag  
through your headset. Please consult your phone’s user manual for more  
information about using this feature.  
Make sure the headset is off .  
Press and hold the answer/end button until a solid blue light comes on.  
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Jabra BT5020 Bluetooth headset  
Redial last number*  
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9. Using the Jabra BT 5020 with 2 mobile  
phones  
Double Tap the answer/end button when the headset is on and not used.  
Adjust sound and volume  
Press the volume up or down to adjust the volume.  
Mute an ongoing call  
Jabra BT5020 is capable of having two mobile phones connected to the  
headset at the same time. This will give you the freedom of having only  
headset to operate both your mobile phones and the operation of the  
functions in the headset functions as described in section 6.  
To mute an ongoing call, press both volume up and down at the same time  
low beep alert plays during a muted call.  
To un-mute tap either of the volume buttons  
Call waiting and placing a call on hold*  
Only it must observed that Last Number Redial will dial the number from the  
last outgoing call, independent of the mobile phones, and the Voice Dialling  
function only will work on the last paired mobile phone.  
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This lets you put a call on hold during a conversation and answer a waiting call.  
Press the answer/end button once to put the active call on hold and  
answer the waiting call.  
Press the answer/end button to switch between the two calls.  
Tap the answer/end button to end the active conversation.  
10. Using a Jabra Bluetooth Hub  
The Jabra BT5020 can used along with the Jabra Bluetooth Hub (sold  
separately). This will enable you to use the headset with both your mobile  
phone and your office phone.  
* Functions marked with * are dependent on your phone supporting these  
features. Check your phone’s user manual for further information.  
To pair the Jabra BTꢀ020 with the Jabra Bluetooth Hub  
7. Battery Indicator  
The pairing process is a little different:  
When the Jabra BT5020 is turned on or a button is pressed more than 1 minute  
after last button press, the LED indicator the battery level of the headset.  
Put your Jabra BT5020 in pairing mode  
Put the Jabra Bluetooth Hub in pairing mode.  
Place them close together. You do not need a dedicated pin code to pair  
the two Jabra products. Consult the Jabra Bluetooth Hub user manual for  
more information on how to connect the Bluetooth hub to your office  
phone.  
2 Green flashes  
2 Yellow flashes  
2 Red flashes  
= 20% - 100% Charged  
= 10% - 20% charged  
= Less than 10% charged  
8. What the lights mean  
The use of the Jabra BT5020 with the Jabra Bluetooth Hub is very similar to  
using the headset with a mobile phone only. The only difference lies in the  
transfer of a call to the headset from the office phone.  
What you see  
What is the mean about your headset  
See Battery indicator (section 7)  
2 coloured flashes  
Flashing blue and green light Incoming call  
Transfer the call to the headset  
Tap the answer/end button to transfer the call from the office phone to the  
headset via the Jabra Bluetooth Hub  
Flashing blue light  
Flashing blue light  
Flashing every second: active call  
Flashing every three seconds: in standby  
mode (only for 1 minute then off)  
The answering of a call from the office phone requires a hook lifter in order to  
have the Jabra BT5020 answer the call automatically.  
Flashing red light  
Solid green light  
Solid red light  
Running low on battery  
Fully charged  
11. Using a Jabra Bluetooth adapter  
If you want to use the Jabra BT5020 with a non-Bluetooth mobile phone, the  
Jabra A210 adapter is the answer.  
Charging  
It gives you a cordless connection with the following headset feature: answer/  
end call, voice dial function (if supported by the phone) and mute. Rejecting  
a call, last number redial and putting a call on hold might not be supported  
through the headset jack in the mobile phone.  
Solid blue light  
In pairing mode – see section 4  
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Jabra BT5020 Bluetooth headset  
To pair the Jabra BTꢀ020 with the Jabra A210  
15. Certification and safety approvals  
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The pairing process is a little different:  
CE  
Put your Jabra BT5020 in pairing mode  
Put the Jabra A210 adapter in pairing mode  
Place them close together. You do not need a dedicated pin code to pair  
This product is CE marked according to the provisions of the R & TTE Directive  
(99/5/EC). Hereby, GN Netcom, declares that this product is in compliance with  
the essential requirements and other relevant provisions of Directive 1999/5/  
this device is intended to be used in Austria, Belgium, Cyprus, Czech Republic,  
Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy,  
Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Slovakia, Slovenia,  
Spain, Sweden, The Netherlands, United Kingdom, and within EFTA in Iceland,  
Norway and Switzerland  
the two Jabra products. Consult the Jabra A210 adapter user manual for more  
information.  
Making/answering a call when using the Jabra A210  
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When you make a call from your mobile phone, the call will automatically  
transfer to headset (if it is turned on)  
To answer a call: either tap the answer/end button on your headset, open  
the boom arm or press the answer button on your mobile phone  
Bluetooth  
The Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc. and  
any use of such marks by GN Netcom is under license. Other trademarks and  
trade names are those of their respective owners. Bluetooth QD ID B012311  
12. Troubleshooting & FAO  
I hear crackling noises  
For the best audio quality, always wear you headset on the same side of the  
body as the mobile phone  
16. Service and Warranty Information  
Limited One (1) -Year Warranty  
GN Netcom A/S, warrants this product to be free from defects in materials and  
workmanship (subject to the terms set forth below) for a period of one (1) year  
from the date of purchase (“Warrenty Period”). During the Warranty Period, GN  
will repair or replace (at GN’s discretion) this product or any defective parts  
(“Warrenty Service”). If repair or replacement is not commercially practicable  
or cannot be timely made, GN may choose to refund to you the purchase  
price paid for the affected product. Repair or replacement under the terms of  
this warranty does not give right to any extension or a new beginning of the  
period of warranty.  
I cannot hear anything in my headset  
Increase the volume in the headset  
Ensure that the headset is paired with the phone  
Make sure that the phone is connected to the headset – if it does not  
connect either from the phone’s Bluetooth menu or by tapping the answer/  
end button, follow the pairing procedure (see section 4)  
I have pairing problems even though my phone indicates otherwise  
You may have deleted your headset pairing connection in your mobile  
phone. Follow the pairing instructions in section 4.  
Claims under the Warranty  
To obtain Warranty Service, please contact the GN dealer from which you pur-  
information about customer support.  
Will the Jabra BTꢀ020 work with other Bluetooth equipment?  
The Jabra BT5020 is designed to work with Bluetooth mobile phones. It  
can also work with other Bluetooth devices that are compliant with  
Bluetooth version 1.1, 1.2 or 2.0 and support a headset and/or hands-free  
profile.  
You will need to return this Product to the dealer or ship it to the dealer or to  
original packaging or packaging affording an equal degree of protection.  
You will bear the cost of shipping the product to GN. If the Product is covered  
by the warranty, GN will bear the cost of shipping product back to you after  
the completion of service under this warranty. Return shipping will be charged  
to you for products not covered by the warranty or requiring no warranty repair.  
The Following information must be presented to obtain Warranty Service: (a)  
the product, and (b) proof of purchase, which clearly indicates the name and  
address of the seller, the date of purchase and the product type, which is  
evidence that this product is within the Warranty Period. Please further include  
(c) your return address. (d) daytime telephone number, and (e) reason for return.  
13. Need more help?  
See the inside cover for your country’s support details.  
14. Taking take of your headset  
Always store the Jabra BT5020 with the power off and safely protected.  
Avoid storage at extreme temperatures (above 45’C/113’F – including  
direct sunlight – or below -10’C/14’F). This can shorten battery life and  
may affect operation. High temperatures may also degrade performance.  
Do not expose the Jabra BT5020 to rain or other liquids.  
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Jabra BT5020 Bluetooth headset  
As part of GN/Jabra’s efforts to reduce environmental waste you understand  
that the product may consist of reconditioned equipment that contains used  
components, some of which have been reworked. The used components all  
live up to GN/Jabra’s high quality standards and comply with the GN product  
performance and reliability specifications. You understand that replaced parts  
or components will become the property of GN.  
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Limitation of Warranty  
This warranty is only valid for the original purchaser and will automatically  
terminate prior to expiration if this product is sold or otherwise transferred to  
another party. The warranty provided by GN in this statement applies only to  
products purchased for use, and not for resale. It does not apply to open box  
purchases, which are sold “as is” and without any warranty.  
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Specifically exempt from warranty are limited-life consumable components  
subject to normal wear and tear, such as microphone windscreens, ear cush-  
ions, modular plugs, ear tips, decorative finishes, batteries, and other acces-  
sories.  
This warranty is invalid if the factory-applied serial number, date code label, or  
product label has been altered or removed from this product.  
This Warranty does not cover cosmetic damage or damage due to misuse,  
abuse, negligence, Acts of Nature, accident, disassembling or modification of,  
or to any part of, the product. This Warranty does not cover damage due to  
improper operation, maintenance or installation, or attempted repair by anyone  
other than GN or a GN dealer which is authorized to do GN warranty work. Any  
unauthorized repairs will void this warranty.  
REPAIRS OR REPLACEMENTS AS PROVIDED UNDER THIS WARRANTY ARE THE  
EXCLUSIVE REMEDY OF THE CONSUMER. GN SHALL NOT BE LIABLE FOR ANY  
INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR  
IMPLIED WARRANTY ON THIS PRODUCT. EXCEPT TO THE EXTENT PROHIBITED  
BY LAW, THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS  
AND IMPLIED WARRANTIES WHATSOEVER, INCLUDING BUT NOT LIMITED  
TO THE WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PRACTICAL  
PURPOSE.  
NOTE! This warranty gives you specific legal rights. You may have other rights  
which vary from location to location. Some jurisdictions do not allow the  
exclusion or limitation of incidental or consequential damages or implied  
warranties, so the above exclusions may not apply to you. This warranty does  
not affect your legal (statutory) rights under your applicable national or  
local laws.  
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