Need more help?
1. Web: www.Jabra.com
(for the latest support info and online User Manuals)
2. Phone toll free Monday to Friday
Toll Free No:
Australia:
China:
Hong Kong:
Indonesia:
Japan:
1-800-083-140
800-858-0789
800-968-265
001-803-852-7664 (08:00 – 17:00)
0034-800-400-594 (09:00 – 18:00)
(10:00 – 19:00)
(08:00 – 19:00)
(08:00 – 17:00)
Malaysia:
New Zealand: 0800-447-982
Singapore:
Taiwan:
1800-812-160
(08:00 – 17:00)
(12:00 – 21:00)
(08:00 – 17:00)
(08:00 – 19:00)
Made in China
800-860-0019
0080-186-3013
India:
Philippines:
000-800-852-1185 (05:30 – 14:30)
1800 765 8068 (08:00 – 17:00)
Bluetooth® headset
User manual
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English
1. Thank you . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
2. About your Jabra BT5020. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
3. What your new headset can do . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
4. Getting started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
5. Wear it how you like it. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
6. How to… . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
7. Battery Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
8. What the lights mean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
9. Using the Jabra BT 5020 with 2 mobile phones . . . . . . . . . . . . . . . . . . . . . . . . . . 9
10. Using a Jabra Bluetooth Hub . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
11. Using a Jabra Bluetooth adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
12. Troubleshooting & FAQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
13. Need more help?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
14. Taking care of your headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
15. Certification and safety approvals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
16. Service and Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
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Jabra BT5020 Bluetooth headset
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1. Thank you
2. About your Jabra BT5020
Thank you for purchasing the Jabra BT5020 Bluetooth Headset. We hope you
enjoy it! This instruction manual will get you started and ready to make the
most of your headset
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Volume up
Volume down
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Adjustable earhook
Light indicator (LED)
Charging socket
On/Off Pairing
WARNING
!
Headsets are capable of delivering sounds at loud volumes and high pitched
tones.
Exposure to such sounds can result in permanent hearing loss damage. The
volume level may vary based on conditions such as the phone you are using,
its reception and volume settings, and the environment. Please read the safety
guidelines below prior to using this headset.
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Answer/end button
Safety guidelines
1. Before using this product follow these steps:
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before putting on the headset, turn the volume control to its lowest
level,
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put the headset on, and then
slowly adjust the volume control to a comfortable level.
2.
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During the use of this product
Keep the volume at the lowest level possible and avoid using the head-
set in noisy environments where you may be inclined to turn up the
volume;
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If increased volume is necessary, adjust the volume control slowly;
and
If you experience discomfort or ringing in your ears, immediately
discontinue using the headset and consult a physician.
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With continued use at high volume, your ears may become accustomed to the
sound level, which may result in permanent damage to your hearing without
any noticeable discomfort.
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3. What your new headset can do
Using the headset while operating a motor vehicle, motorcycle, watercraft or
bicycle may be dangerous, and is illegal in some jurisdictions. Check your local
laws. Use caution while using your headset when you are engaging in any
activity that requires your full attention. While engaging in any such activity,
removing the headset from your ear area or turning off your headset will keep
you from being distracted, so as to avoid accident or injury.
Your Jabra BTꢀ020 lets you do all this:
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Answer calls
End calls
Reject calls
Voice Dialling (phone dependent)
Last number redialling
Call waiting
Put call on hold
Mute
Enable/Disable vibrator
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Jabra BT5020 Bluetooth headset
B. Set your Bluetooth phone to ‘discover’ the Jabra BTꢀ020
Follow your phone’s instruction guide. This usually involves going to a
‘setup,’‘connect’or ‘Bluetooth’menu on your phone and selecting the
option to ‘discover’or ‘add’a Bluetooth device.* (See example from a
typical mobile phone in fig. 3)
Specifications
:
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Talk time up to 10 hours/standby time up to 300 hours
Rechargeable battery with charging option from AC power supply, PC via
USB cable or car charger (not included)
Weight 16 grams
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Battery indicator
Operating range up to 33 feet (approx. 10 meters)
Headset and hands-free Bluetooth profiles
Bluetooth specification (see glossary) version 2.0
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4. Getting started
The Jabra BT5020 is easy to operate. The answer/end button on the headset
performs the different functions depending on how long you press it.
C. Your phone will find the Jabra BTꢀ020
Your phone then asks if you want to pair with it. Accept by pressing ‘Yes’
or ‘OK’on the phone and confirm with the passkey or PIN = 0000 (4 zeros).
Instruction:
Duration of press
Tap
Double Tab
Press
Press briefly
2 quickly repeated Taps
Approx: 1 second
Your phone will confirm when pairing is complete. In case of unsuccessful
pairing, repeat steps 1 to 3.
Press and hold
Approx: More than 3 seconds
5. Wear it how you like it
The Jabra BT5020 is ready to wear on your right ear. If you prefer the left,
gently rotate the ear piece to fit left ear. See fig. 4.
1) Charge your headset
Make sure that your Jabra BT5020 headset is fully charged before you start using it.
Use the AC adapter to charge from a power socket, or charge directly from your PC
with the USB cable provided. Connect your headset as shown in fig. x. When the
LED is solid red, your headset is charging. When the LED is green, it is fully charged.
For optimal performance, wear the Jabra BT ꢀ020 and your mobile
phone on the same side of your body or within line of sight. In general,
you will get better performance when there are no obstructions
between your headset and your mobile phone.
Please note: The lifetime of the battery will be significantly reduced if your
device is left uncharged for a long period. We therefore recommend that you
recharge your device at least once a month.
6. How to...
Answer a call
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Tap the answer/end button on your headset to answer a call.
End a call
2) Turning your headset on and off
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Tap the answer/end button to end an active call.
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Press the on/off/pairing button to turn on your headset. The LED will
show a green flash when the headset is on.
Make a call
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When you make a call from your mobile phone, the call will (subject to
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Press and hold the on/off/pairing button to turn off your headset. The
LED will turn red when headset is off.
phone settings) automatically transfer to your headset. If your phone does
not allow this feature, tap on the Jabra BT5020’s answer/end button to
transfer the call to the headset.
3) Pair it with your phone
Reject a call*
Before you use your Jabra BTꢀ020, you need to pair it with your mobile
phone. The first time you turn on your Jabra BTꢀ020 it will automatically
go in to pairing mode. If you wish to pair again at a later date, follow the
instructions below. (Follow step 1-4 in fig 3).
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Press the answer/end button when the phone rings to reject an incoming
call. Depending on your phone settings, the person who called you will
either be forwarded to your voice mail or hear a busy signal.
Activate voice dialling*
A. Put the headset in pairing mode
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Press the answer/end button. For best results, record the voice-dialling tag
through your headset. Please consult your phone’s user manual for more
information about using this feature.
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Make sure the headset is off .
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Press and hold the answer/end button until a solid blue light comes on.
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Jabra BT5020 Bluetooth headset
Redial last number*
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9. Using the Jabra BT 5020 with 2 mobile
phones
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Double Tap the answer/end button when the headset is on and not used.
Adjust sound and volume
Press the volume up or down to adjust the volume.
Mute an ongoing call
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Jabra BT5020 is capable of having two mobile phones connected to the
headset at the same time. This will give you the freedom of having only
headset to operate both your mobile phones and the operation of the
functions in the headset functions as described in section 6.
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To mute an ongoing call, press both volume up and down at the same time
low beep alert plays during a muted call.
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To un-mute tap either of the volume buttons
Call waiting and placing a call on hold*
Only it must observed that Last Number Redial will dial the number from the
last outgoing call, independent of the mobile phones, and the Voice Dialling
function only will work on the last paired mobile phone.
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This lets you put a call on hold during a conversation and answer a waiting call.
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Press the answer/end button once to put the active call on hold and
answer the waiting call.
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Press the answer/end button to switch between the two calls.
Tap the answer/end button to end the active conversation.
10. Using a Jabra Bluetooth Hub
The Jabra BT5020 can used along with the Jabra Bluetooth Hub (sold
separately). This will enable you to use the headset with both your mobile
phone and your office phone.
* Functions marked with * are dependent on your phone supporting these
features. Check your phone’s user manual for further information.
To pair the Jabra BTꢀ020 with the Jabra Bluetooth Hub
7. Battery Indicator
The pairing process is a little different:
When the Jabra BT5020 is turned on or a button is pressed more than 1 minute
after last button press, the LED indicator the battery level of the headset.
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Put your Jabra BT5020 in pairing mode
Put the Jabra Bluetooth Hub in pairing mode.
Place them close together. You do not need a dedicated pin code to pair
the two Jabra products. Consult the Jabra Bluetooth Hub user manual for
more information on how to connect the Bluetooth hub to your office
phone.
2 Green flashes
2 Yellow flashes
2 Red flashes
= 20% - 100% Charged
= 10% - 20% charged
= Less than 10% charged
8. What the lights mean
The use of the Jabra BT5020 with the Jabra Bluetooth Hub is very similar to
using the headset with a mobile phone only. The only difference lies in the
transfer of a call to the headset from the office phone.
What you see
What is the mean about your headset
See Battery indicator (section 7)
2 coloured flashes
Flashing blue and green light Incoming call
Transfer the call to the headset
Tap the answer/end button to transfer the call from the office phone to the
headset via the Jabra Bluetooth Hub
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Flashing blue light
Flashing blue light
Flashing every second: active call
Flashing every three seconds: in standby
mode (only for 1 minute then off)
The answering of a call from the office phone requires a hook lifter in order to
have the Jabra BT5020 answer the call automatically.
Flashing red light
Solid green light
Solid red light
Running low on battery
Fully charged
11. Using a Jabra Bluetooth adapter
If you want to use the Jabra BT5020 with a non-Bluetooth mobile phone, the
Jabra A210 adapter is the answer.
Charging
It gives you a cordless connection with the following headset feature: answer/
end call, voice dial function (if supported by the phone) and mute. Rejecting
a call, last number redial and putting a call on hold might not be supported
through the headset jack in the mobile phone.
Solid blue light
In pairing mode – see section 4
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Jabra BT5020 Bluetooth headset
To pair the Jabra BTꢀ020 with the Jabra A210
15. Certification and safety approvals
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The pairing process is a little different:
CE
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Put your Jabra BT5020 in pairing mode
Put the Jabra A210 adapter in pairing mode
Place them close together. You do not need a dedicated pin code to pair
This product is CE marked according to the provisions of the R & TTE Directive
(99/5/EC). Hereby, GN Netcom, declares that this product is in compliance with
the essential requirements and other relevant provisions of Directive 1999/5/
this device is intended to be used in Austria, Belgium, Cyprus, Czech Republic,
Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy,
Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Slovakia, Slovenia,
Spain, Sweden, The Netherlands, United Kingdom, and within EFTA in Iceland,
Norway and Switzerland
the two Jabra products. Consult the Jabra A210 adapter user manual for more
information.
Making/answering a call when using the Jabra A210
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When you make a call from your mobile phone, the call will automatically
transfer to headset (if it is turned on)
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To answer a call: either tap the answer/end button on your headset, open
the boom arm or press the answer button on your mobile phone
Bluetooth
The Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc. and
any use of such marks by GN Netcom is under license. Other trademarks and
trade names are those of their respective owners. Bluetooth QD ID B012311
12. Troubleshooting & FAO
I hear crackling noises
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For the best audio quality, always wear you headset on the same side of the
body as the mobile phone
16. Service and Warranty Information
Limited One (1) -Year Warranty
GN Netcom A/S, warrants this product to be free from defects in materials and
workmanship (subject to the terms set forth below) for a period of one (1) year
from the date of purchase (“Warrenty Period”). During the Warranty Period, GN
will repair or replace (at GN’s discretion) this product or any defective parts
(“Warrenty Service”). If repair or replacement is not commercially practicable
or cannot be timely made, GN may choose to refund to you the purchase
price paid for the affected product. Repair or replacement under the terms of
this warranty does not give right to any extension or a new beginning of the
period of warranty.
I cannot hear anything in my headset
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Increase the volume in the headset
Ensure that the headset is paired with the phone
Make sure that the phone is connected to the headset – if it does not
connect either from the phone’s Bluetooth menu or by tapping the answer/
end button, follow the pairing procedure (see section 4)
I have pairing problems even though my phone indicates otherwise
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You may have deleted your headset pairing connection in your mobile
phone. Follow the pairing instructions in section 4.
Claims under the Warranty
To obtain Warranty Service, please contact the GN dealer from which you pur-
information about customer support.
Will the Jabra BTꢀ020 work with other Bluetooth equipment?
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The Jabra BT5020 is designed to work with Bluetooth mobile phones. It
can also work with other Bluetooth devices that are compliant with
Bluetooth version 1.1, 1.2 or 2.0 and support a headset and/or hands-free
profile.
You will need to return this Product to the dealer or ship it to the dealer or to
original packaging or packaging affording an equal degree of protection.
You will bear the cost of shipping the product to GN. If the Product is covered
by the warranty, GN will bear the cost of shipping product back to you after
the completion of service under this warranty. Return shipping will be charged
to you for products not covered by the warranty or requiring no warranty repair.
The Following information must be presented to obtain Warranty Service: (a)
the product, and (b) proof of purchase, which clearly indicates the name and
address of the seller, the date of purchase and the product type, which is
evidence that this product is within the Warranty Period. Please further include
(c) your return address. (d) daytime telephone number, and (e) reason for return.
13. Need more help?
See the inside cover for your country’s support details.
14. Taking take of your headset
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Always store the Jabra BT5020 with the power off and safely protected.
Avoid storage at extreme temperatures (above 45’C/113’F – including
direct sunlight – or below -10’C/14’F). This can shorten battery life and
may affect operation. High temperatures may also degrade performance.
Do not expose the Jabra BT5020 to rain or other liquids.
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Jabra BT5020 Bluetooth headset
As part of GN/Jabra’s efforts to reduce environmental waste you understand
that the product may consist of reconditioned equipment that contains used
components, some of which have been reworked. The used components all
live up to GN/Jabra’s high quality standards and comply with the GN product
performance and reliability specifications. You understand that replaced parts
or components will become the property of GN.
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Limitation of Warranty
This warranty is only valid for the original purchaser and will automatically
terminate prior to expiration if this product is sold or otherwise transferred to
another party. The warranty provided by GN in this statement applies only to
products purchased for use, and not for resale. It does not apply to open box
purchases, which are sold “as is” and without any warranty.
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Specifically exempt from warranty are limited-life consumable components
subject to normal wear and tear, such as microphone windscreens, ear cush-
ions, modular plugs, ear tips, decorative finishes, batteries, and other acces-
sories.
This warranty is invalid if the factory-applied serial number, date code label, or
product label has been altered or removed from this product.
This Warranty does not cover cosmetic damage or damage due to misuse,
abuse, negligence, Acts of Nature, accident, disassembling or modification of,
or to any part of, the product. This Warranty does not cover damage due to
improper operation, maintenance or installation, or attempted repair by anyone
other than GN or a GN dealer which is authorized to do GN warranty work. Any
unauthorized repairs will void this warranty.
REPAIRS OR REPLACEMENTS AS PROVIDED UNDER THIS WARRANTY ARE THE
EXCLUSIVE REMEDY OF THE CONSUMER. GN SHALL NOT BE LIABLE FOR ANY
INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR
IMPLIED WARRANTY ON THIS PRODUCT. EXCEPT TO THE EXTENT PROHIBITED
BY LAW, THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS
AND IMPLIED WARRANTIES WHATSOEVER, INCLUDING BUT NOT LIMITED
TO THE WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PRACTICAL
PURPOSE.
NOTE! This warranty gives you specific legal rights. You may have other rights
which vary from location to location. Some jurisdictions do not allow the
exclusion or limitation of incidental or consequential damages or implied
warranties, so the above exclusions may not apply to you. This warranty does
not affect your legal (statutory) rights under your applicable national or
local laws.
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