Intel Computer Hardware U3 1L User Manual

Intel® Server RAID Controller U3-1L Low Profile  
(SRCU31L)  
Quick Start Guide  
Before You Begin  
FCC/ Emissions Disclaimer................................................................ 2  
Cautions and Warnings ....................................................................... 3  
Introduction  
Product Check List.............................................................................. 3  
Items Provided on the Intel® Server RAID Controller  
U3-1L Low Profile Software CD-ROM (bootable)............................. 4  
Items Provided on the Intel Server RAID Linux  
Software CD-ROM ............................................................................. 4  
Hardware/Software Installation Overview.......................................... 5  
Intel Server RAID Controller U3-1L Low Profile Hardware Setup  
Installing Intel Server RAID Controller U3-1L Low  
Profile into a System........................................................................... 7  
Intel® Integrated RAID Software Setup and Installation  
Create a RAID Volume for the Operating System.............................. 8  
Setup and Installation for Microsoft Windows 2000  
and Windows NT 4.0 .......................................................................... 9  
Setup and Installation for Novell NetWare ........................................ 12  
Setup and Installation for UnixWare 7.1 or 7.1.1............................... 15  
Setup and Installation for Red Hat Linux 6.2..................................... 18  
Getting Help  
World Wide Web ............................................................................... 19  
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Copyright © 2000 Intel Corporation. All rights reserved. No part of this document may be  
copied, or reproduced in any form, or by any means without prior written consent of Intel.  
Intel Corporation (Intel) makes no warranty of any kind with regard to this material, including,  
but not limited to, the implied warranties of merchantability and fitness for a particular  
purpose. Intel assumes no responsibility for any errors that may appear in this document.  
Intel makes no commitment to update nor to keep current the information contained in this  
document.  
Third-party brands and trademarks are the property of their respective owners.  
Order Number: A38279-001  
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Cautions and Warnings  
WARNINGS  
This guide is for qualified technical personnel with experience  
installing and configuring PCI adapter cards.  
Read and adhere to all warnings, cautions, and notices in this guide  
and the documentation supplied with this product.  
CAUTION  
Take precautions to prevent electrostatic discharge (ESD) damage before  
®
handling the Intel Server RAID Controller U3-1L Low Profile Adapter  
Card.  
Electrostatic discharge (ESD) can damage adapter card components.  
Perform the described procedures only at an ESD workstation. If no such  
station is available, you can provide some ESD protection by wearing an  
antistatic wrist strap and attaching it to a metal part of the computer  
chassis.  
Intended Audience  
To use this product you should be experienced in configuring computer  
equipment. For example, you should be able to install and configure your OS to  
recognize peripherals and you should be able to use software utilities to  
configure and troubleshoot those installed components.  
Introduction  
The Intel Server RAID Controller U3-1L Low Profile (SRCU31L) includes an  
Intel i960® I/O processor, firmware and the Intel® Integrated RAID software  
with an easy to use HTML interface.  
This guide provides Intel Integrated RAID software installation information and  
provides a set of instructions to install and configure the SRCU31L. For detailed  
information on installing and configuring the SRCU31L, see Chapter 2,  
“Advanced Installation Steps” in the SRCU31L User’s Manual.  
Product Check List  
The following hardware and software components are supplied with the standard  
shipping package:  
Intel Server RAID Controller U3-1L Low Profile (SRCU31L) adapter card  
Intel Server RAID Controller U3-1L Low Profile Software CD  
Intel Server RAID Controller LinuxSoftware CD  
Intel Server RAID Controller U3-1L Low Profile Quick Start Guide  
Intel Server RAID Controller U3-1L (SRCU31L)  
Quick Start Guide  
3
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Items Provided on the Intel® Server RAID Controller U3-1L  
Low Profile Software CD-ROM (bootable)  
Intel Server RAID Controller U3-1L Low Profile (SRCU31L) Users  
Manual  
Intel Integrated RAID Software  
Firmware  
Drivers (OSMs)  
Monitor Service  
Utilities (Make Diskettes, Firmware Updates, Advanced RAID  
Configuration, etc.)  
Storage Console  
DMI Component Instrumentation  
SNMP extension agent  
The Intel Server RAID Controller U3-1L LOW PROFILE (SRCU31L) Users  
Manual is provided on the CD-ROM in an online/html format (at  
<cdromdrive>:\docs\index.htm) viewable with any HTML-compatible browser,  
such as MicrosoftInternet Exploreror Netscape Navigator. The Users  
Manual can also be displayed and printed using AdobeAcrobatReader  
(provided on the CD-ROM).  
Items Provided on the Intel Server RAID Linux Software  
CD-ROM  
Intel Server RAID Controller Linux Users Manual  
Intel Integrated RAID Software  
Drivers (OSMs)  
Monitor Utility (IRVIEW)  
Storage Console  
Linux 2.2.16 Kernel  
4
Intel Server RAID Controller U3-1L (SRCU31L)  
Quick Start Guide  
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Hardware/Software Installation Overview  
Begin  
Installation of  
OS on a  
Intel Integrated  
RAID  
Volume  
Create Bootable  
RAID Volume  
Using RAID  
Configuration  
Utility  
Gather Required  
Hardware  
and  
Install  
Adapter Card  
Software  
Run  
Intel Integrated  
RAID  
Create OS  
Installation  
Driver Diskette  
Install OS on a  
RAID Volume  
Setup  
Intel Server RAID Controller U3-1L (SRCU31L)  
Quick Start Guide  
5
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Intel Server RAID Controller U3-1L Low Profile Adapter Card  
Front View  
A
C
B
D
F
E
OM10805  
A
External VHDCI  
Connector  
D
Flash Recovery  
(FRU) Jumper  
B
C
Internal 68-pin Connector  
E
F
PCI 32-bit 33 MHz  
Intel i960 RS I/O  
Processor  
Ultra 160 SCSI LSI  
Logic SYM53C 1000  
Back View  
B
A
OM10806  
A
SDRAM 16 MB  
B
16 Mb Flash  
Unbuffered PC 100, ECC  
6
Intel Server RAID Controller U3-1L (SRCU31L)  
Quick Start Guide  
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Intel Server RAID Controller U3-1L Low Profile  
Hardware Setup  
Hardware Requirements  
Server/Computer with CD-ROM Drive (not attached to SRCU31L)  
One available PCI slot (32 bit, 33 MHz recommended)  
Monitor (display resolution of 800 x 600 or higher recommended)  
Intel Server RAID Controller U3-1L Low Profile Adapter Card  
Installing Intel Server RAID Controller U3-1L Low Profile  
into a System  
The SRCU31L comes ready to be inserted into the system motherboard. The  
Intel Integrated RAID firmware has already been programmed into the flash  
memory.  
WARNING  
SHOCK HAZARDS may be present inside the unit in which this card  
is being installed. Disconnect all power cords to the unit before  
removal of any covers.  
Follow the warnings noted in your computers user or service  
manual before installing this board. ONLY after all the covers are  
reinstalled should you reattach the power cords and power up the  
unit for the software installation and use.  
1
2
Power down the system, disconnect power cord(s) and remove the system  
cover.  
Install the SRCU31L into an available PCI slot. Connect one end of the  
SCSI cable to the internal (68 pin) or external (VHDCI) SCSI connector on  
the SRCU31L. Connect the other end of the SCSI cable to the SCSI drives  
or drive enclosure.  
3
Replace the system cover, reconnect power cord(s).  
NOTE  
SRCU31L will work in a 64 bit slot, however, a 32 bit, 33 MHz PCI slot is  
recommended. Consult the system guide for the target server board to  
determine an appropriate 32 bit, 33 MHz PCI slot.  
NOTE  
Ensure that the end of the SCSI bus is properly terminated. Consult the  
documentation for the drives or drive enclosure for termination details.  
Intel Server RAID Controller U3-1L (SRCU31L)  
Quick Start Guide  
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Intel® Integrated RAID Software Setup and  
Installation  
This guide details the installation of supported operating systems to a RAID  
volume controlled by the SRCU31L. Operating systems can also be installed to  
a pass-through drive (drive attached to SRCU31L, but controlled directly by the  
host) or to a drive connected to a different controller. For instructions on using  
SRCU31L with pass-through drives or drives attached to another controller,  
refer to Chapter 2, “Advanced Installation Steps” in the SRCU31L User’s  
Manual.  
Create a RAID Volume for the Operating System  
A RAID volume (or logical drive) must be set up prior to installing an operating  
system when installing the operating system to a RAID volume. The volume  
created in this step will host the operating system. Ensure that the volumes size  
is large enough to contain the operating system. The volume may contain more  
than just the host operating system if desired.  
Create and configure the operating system RAID volume (boot volume) using  
the RAID Configuration Utility (RCU). For more information on using the  
RCU please refer to Chapter 2, “Advanced Installation Steps” in the SRCU31L  
User’s Manual.  
NOTE  
The RCU can only configure one RAID volume. If more than one RAID  
volume is needed, use the Advanced RCU described in Chapter 2,  
“Advanced Installation Steps” in the SRCU31L User’s Manual. By default,  
the RCU uses all disks attached to the SRCU31L when creating a RAID  
volume. To exclude a disk from the RAID volume, make it a pass through  
disk. To create a pass through disk, use the custom configuration option in  
the RCU.  
1
2
3
Turn on the target system with the SRCU31L installed. During system  
boot-up, the message press Ctrl C to run the RAID Configuration Utility  
appears in the display. Press Ctrl C when this message appears to execute  
the RCU.  
Follow the screen instructions to create and configure a RAID volume.  
Ensure that the volume is designated as the boot device when creating the  
volume (you can verify it is the boot volume after it has been created by  
using the custom configuration menu option in the main menu of the RCU).  
Exit the RCU and reboot when finished. Proceed to the appropriate  
operating system installation instructions to install the desired operating  
system.  
CAUTION  
Do not install OSMs (Operation System Service Modules) downloaded  
from OS vendor websites. An OSM is the operating system half of the  
I2O split driver model. Using OSMs other than those provided on the Intel  
Integrated RAID CD-ROM may yield unpredictable results.  
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Setup and Installation for Microsoft Windows2000 and  
Windows NT4.0  
NOTE  
This guide details the steps necessary to setup the SRCU31L for local  
RAID administration. If you wish to setup remote administration for the  
SRCU31L, refer to Chapter 2, “Advanced Installation Steps” in the  
SRCU31L User’s Manual.  
*Remote administration is not supported on Windows 2000 Professional or  
Windows NT 4.0 Workstation.  
Software Requirements  
Software Requirements for Microsoft Windows 2000  
SRCU31L CD-ROM  
Hard Disk Space (for RAID Software Suite): 9 MB Minimum  
Microsoft Windows 2000 Server*, Advanced Server*, or Professional*  
SRCU31L Windows 2000 Installation Driver Diskette (Microsoft  
Windows 2000 SCSI Miniport Diskette) (one blank high density floppy  
diskette required)  
Microsoft Internet Explorer 5.0 or greater* (included with Windows 2000)  
* Not supplied  
Software Requirements for Microsoft Windows NT 4.0  
SRCU31L CD-ROM  
Hard Disk Space (for RAID Software Suite): 9 MB Minimum  
SRCU31L Windows NT Installation Diskette (Microsoft Windows NT  
SCSI Miniport Diskette) (one blank high density floppy diskette required)  
Microsoft Windows NT 4.0 Server* or Workstation*  
Microsoft Windows NT 4.0 Service Pack 4 or greater*  
Microsoft Internet Explorer 4.00 or greater*  
* Not supplied  
Intel Server RAID Controller U3-1L (SRCU31L)  
Quick Start Guide  
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Installing Microsoft Windows 2000 or Windows NT 4.0 on an Intel  
Integrated RAID Volume  
1
Create a SRCU31L Microsoft Windows 2000 or Windows NT Installation  
Driver (temporary) Diskette  
a. Insert the SRCU31L Software CD-ROM into the target system and  
restart the system to boot from the CD-ROM.  
b. When the ROM-DOS Startup Menu appears select option #1,  
Make Diskettes.  
c. When the Select a diskette to create screen appears, select  
Windows NT Installation for Windows NT 4.0 or Windows 2000  
Installation for Windows 2000. A command window appears.  
d. Insert a blank high-density diskette in drive A: and press Enter to  
create the Windows Installation Driver Diskette.  
2
Install Microsoft Windows 2000 or Windows NT 4.0  
a. Boot with the Windows 2000 or Windows NT 4.0 CD-ROM.  
b. Press F6 as soon as the first blue screen appears to ensure that  
Windows Setup bypasses mass storage controller detection.  
c. When prompted to specify a mass storage controller:  
Select S to specify additional storage devices.  
Insert the appropriate SRCU31L Microsoft Windows Installation  
Driver Diskette (created in Step 1 above) in the floppy drive and  
press Enter.  
Press Enter to select the Installation Driver and continue with  
Windows installation (see example for Windows 2000 below).  
Windows 2000 Setup Screen Example  
10  
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d. Windows 2000: Complete the remainder of the Windows 2000  
installation and then proceed to Step 3.  
Windows NT 4.0: After completing the NT installation, install the  
following components and software:  
Microsoft Windows NT 4.0 Service Pack 4 or greater  
Microsoft Internet Explorer 4.00 or greater  
Install the RAID Software Suite  
3
NOTE  
The system should be powered on and logged into Windows with an  
administrator’s account before proceeding.  
a. Insert the Intel Server RAID Controller U3-1L Low Profile CD-ROM  
in the CD-ROM drive. The setup splash screen appears (If the setup  
splash screen does not appear, then run the appropriate setup.exe file:  
Windows 2000: <CD-ROM root>\os_setup\win2k\setup.exe  
Windows NT 4.0: <CD-ROM root>\os_setup\winnt\setup.exe)  
Intel Integrated RAID Setup Splash Screen  
b. Click on the Setup button. See the figure above. The RAID Software  
Suite setup program starts.  
c. Complete the installation using the default selections  
Windows 2000 (only): A “Digital Signature Not Found” message  
box may pop up during the installation. If this occurs, click “Yes” to  
continue the installation.  
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d. When setup is complete a message will pop up indicating that a reboot  
is necessary and give a choice to “reboot now” or “reboot later”.  
e. Remove the CD-ROM from the CD ROM drive and select “reboot  
now”. The system MUST be rebooted immediately after installation  
of the RAID Software Suite.  
f. Windows 2000 (only): After the system reboots a message will pop  
up indicating that a new device has been found. Use the “Browse”  
option point to the <system drive>:\Program Files\RAID Software  
Suite\Drivers and select the “I2Odisk.inf” file. This will install the  
device driver for the RAID volume itself. A message will prompt for  
a reboot. Reboot the system to complete the installation.  
NOTE  
Refer to the user’s manual for information on HP Openview and RAID  
Monitor, SNMP, DMI components or remote storage console. Also see the  
user’s manual for instructions on customizing your RAID volumes using  
Storage Console.  
Setup and Installation for NovellNetWare†  
Software Requirements  
SRCU31L CD-ROM  
Hard disk space: minimum 4 MB  
MS-DOS5.x or later (Novell 4.2 only)  
SRCU31L NetWare Installation Diskette (one blank high density floppy  
diskette required)  
Novell NetWare 4.2 with Service Pack 8a or higher or Novell NetWare 5.0  
or 5.1 with Service Pack 4 or higher*  
* Not supplied  
Installing Novell NetWare on a RAID Volume  
There are two procedures listed below (one for each supported version of  
NetWare). Please follow the instructions for the version you wish to install  
(version 4.2 or 5.0 and 5.1).  
NetWare 4.2  
1
Create a SRCU31L NetWare Installation Diskette.  
a. Insert the Intel Integrated RAID CD-ROM into the target system and  
restart the system to boot from the CD-ROM.  
b. When the ROM-DOS Startup Menu appears select option #1, Make  
Diskettes.  
c. When the Select a diskette to create screen appears, select NetWare  
Installation. A command window appears.  
12  
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d. Insert a blank high-density diskette in drive A: and press Enter to  
create the SRCU31L NetWare Installation Diskette. Alternatively, the  
CD-ROM can be inserted into a different system running  
Windows 95, 98 or NT. The CD-ROM’s auto-run feature will bring  
up a menu that will allow creation of the SRCU31L NetWare  
Installation Diskette.  
2
3
4
Insert the NetWare Installation CD-ROM, reboot the server, go to the  
appropriate drive letter and begin the NetWare 4.2 installation.  
When the device driver installation screen appears, Select additional or  
modify selected Disk / LAN drivers.  
Choose Select an additional driver. Select Insert to install an unlisted  
driver. Ensure that the SRCU31L NetWare Installation diskette (created in  
Step 1) is in the floppy drive and press Enter. Select BKSTROSM.HAM  
from the list.  
5
6
Continue with the NetWare installation as normal by following the screen  
prompts.  
Once the server installation is finished, complete the installation of the Intel  
Integrated RAID software suite by following the steps below.  
7
8
Run LOAD INSTALL.  
Select Product Options, then Install product not listed. It will tell you that  
it is going to scan the A: drive for installation scripts. Ensure the SRCU31L  
NetWare Installation diskette is in the floppy drive, press Enter to continue.  
9
A screen prompt will ask which components (see below) you wish to  
install. Select the following components and press F10 to continue.  
BKSTROSM.HAM  
HTTP and Winsock Services  
RAID Management Agents  
The appropriate files are copied and the AUTOEXEC.NCF and STARTUP.NCF  
files are modified as necessary.  
CAUTION  
Once the product is installed, check for and remove any duplicate lines in  
STARTUP.NCF. For example, NetWare 4.2 installations may insert an  
extra load line for the module PK411.NLM. Remove the extra line.  
10 After the installation is complete, reboot the server.  
11 Load Support Pack 8a and reboot.  
12 See Chapter 4, “Using the Storage Console” in the user’s manual for  
instructions on customizing your RAID volumes using Storage Console.  
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NetWare 5.0 or 5.1  
NOTE  
If you do not use the boot capability of the NetWare 5.0 or 5.1 CD-ROM,  
then replace step 2-5 below with steps 2-4 of the NetWare 4.2 instructions  
above.  
1
Create a SRCU31L NetWare Installation Diskette.  
a. Insert the Intel Integrated RAID CD-ROM into the target system and  
restart the system to boot from the CD-ROM.  
b. When the ROM-DOS Startup Menu appears select option #1, Make  
Diskettes.  
c. When the Select a diskette to create screen appears, select NetWare  
Installation. A command window appears.  
d. Insert a blank high-density diskette in drive A: and press Enter to  
create the SRCU31L NetWare Installation Diskette. Alternatively the  
CD-ROM can be inserted into a different system running  
Windows 95, 98 or NT. The CD-ROM’s auto-run feature will bring  
up a menu that will allow creation of the SRCU31L NetWare  
Installation Diskette.  
2
3
Insert the NetWare CD-ROM and reboot.  
After booting, accept the license agreement. Then select Create a New Boot  
Partition.  
4
5
When NetWare boots again, it will first format the newly created boot  
partition, and then begin loading files. During this initialization, you will  
see a white graphical NetWare logo screen.  
It will eventually load a Welcome screen, asking you to verify the startup  
directory (C:\NWSERVER). Press Alt F10 to exit the installation. At the  
console, type Down. The installation exits to the boot drive prompt.  
6
7
Insert the SRCU31L NetWare installation diskette created in Step 1 into  
the A: drive. If your boot drive is C:, then run NWUPDATE.BAT. If your  
boot drive is other than C:, then create an NWUPDATE subdirectory and  
copy all the files from A:\DRIVERS into the NWUPDATE subdirectory.  
Remove the diskette from the A: drive and reboot the server. After booting  
you will be asked to accept the license agreement. Do so and then select  
Continue with Existing Partition. You are now ready to install NetWare 5  
on the Intel Integrated RAID volume.  
8
9
Continue with the NetWare installation as normal by following the screen  
prompts. Select the Block Storage OSM when prompted.  
Reboot the server and install Service Pack 4 or higher. Once the server  
installation is completed, reboot the server.  
10 To install the Intel Integrated RAID software (run the Intel Integrated  
RAID setup) run NWCONFIG.  
11 Select Product Options, then Install product not listed. It will tell you that  
it is going to scan the A: drive for installation scripts. Ensure the SRCU31L  
NetWare Installation diskette is in the floppy drive, press Enter to continue.  
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12 A screen prompt will ask which components (see below) you wish to  
install. Select the following components and press F10 to continue. See  
figure below.  
BKSTROSM.HAM  
HTTP and Winsock Services  
RAID Management Agents  
Preselect Components  
The appropriate files are copied and the AUTOEXEC.NCF and  
STARTUP.NCF files are modified as necessary.  
13 After the installation is complete, reboot the server.  
NOTE  
See Chapter 4, “Using the Storage Console” in the user’s manual for  
instructions on customizing your RAID volumes using Storage Console.  
Setup and Installation for UnixWare7.1 or 7.1.1  
Software Requirements  
SRCU31L CD-ROM  
Hard disk space: minimum 20 MB  
SRCU31L UnixWare Installation Disk (HBA diskette) (one blank high  
density floppy diskette required)  
SCO UnixWare 7.1 or 7.1.1 software with Netscape 4.08 or greater*  
* Not supplied  
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Installing UnixWare on a RAID Volume  
Follow the required procedure below to install Intel Integrated RAID.  
NOTE  
When installing UnixWare, create only one RAID volume on which the  
operating system is to be installed.  
1
Create a SRCU31L UnixWare installation disk (HBA diskette): Insert the  
Intel Integrated RAID CD-ROM into the target system and restart the  
system to boot from the CD-ROM. When the ROM-DOS Startup Menu  
appears select option #1, Make Diskettes. When the Select a diskette to  
create screen appears, select UnixWare Installation. A command window  
appears. Insert a blank high-density diskette in drive A: and press Enter to  
create the UnixWare Installation Disk. Alternatively the CD-ROM can be  
inserted into a different system running Windows 95, 98 or NT. The  
CD-ROM’s auto-run feature will bring up a menu that will allow creation  
of the UnixWare Installation Disk. If more than one RAID volume is  
required, complete this installation and then use Storage Console to create  
multiple volumes.  
CAUTION  
Insert the SRCU31L UnixWare installation disk 1 (of 2 disks) and reboot.  
Install the OS using the install instruction provided in UnixWare 7  
Installation Guide manual. UnixWare will prompt you to install Host Bus  
Adapter diskette. At that time insert the UnixWare Installation diskette  
created in Step 1.  
2
Use only the version of the SRCU31L UnixWare installation disk (HBA  
disk) that is provided on the CD or available from the Intel Web site for  
installation of this adapter. Do not use a HBA disk available from the  
vendor to install this product.  
NOTE  
During the installation of UnixWare, you will be prompted to install the  
Network Information Services (NIS) package.  
When prompted defer the installation of NIS by pressing F8 on the NIS  
configuration screen. If you decide at a later time to install NIS, you can do so  
using the pkgadd(1) command.  
3
Install the Netscape browser. The Netscape browser is provided in the SCO  
UnixWare CD-ROM Disk 2 of 3.  
4
After completing the UnixWare installation insert the Intel Server RAID  
Controller U3-1L LOW PROFILE CD-ROM in the CD-ROM drive and  
mount the CD-ROM.  
a. Create a directory to mount the file. For example, type mkdir  
cdfilesat the prompt.  
b. Mount the CD-ROM to the folder by typing:  
mount -F cdfs -r /dev/cdrom/cdrom1/cdfiles  
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5
Launch the installer by typing the following:  
a. Type cd /cdfiles/os_setup/unixware  
b. Type sh installto start the install script  
Installation Components and Preinstallation Requirements  
Launched Scripts  
c. Select option 1 (by typing 1) to install the requirements and  
components. See the figure above. The launched scripts are shown in  
the figure below.  
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Install Components  
6
Press Enter to select all packages. After completing the installation of the  
components reboot the server.  
7
8
Log on to the server as root or equivalent.  
Launch Storage Console.  
a. To launch Storage Console launch Netscape and ensure that the URL  
points to http://localhost:360/. Press Enter.  
b. Click on the IOP # card that you want to configure; for example,  
IOP0, IOP1 etc.  
c. Click on the RAID Storage Console link. The Storage Console  
appears.  
See Chapter 4 of the SCRU31 Users Manual for more information on  
customizing your RAID volumes using Storage Console.  
Setup and Installation for Red HatLinux 6.2  
Setup and installation instructions for Red Hat Linux 6.2 are available at the  
SRCU31L web site:  
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Getting Help  
World Wide Web  
Telephone  
Talk to a Customer Support Technician** (Intel reserves the right to change  
pricing for telephone support at any time without notice).  
In U.S.: 1-900-555-5800 (M–F, 7:00 am–5:00 pm, Th 7:00 am–3:00 pm, PST).  
Calls billed at U.S. $2.50 per minute.  
In U.S. and Canada: 1-800-404-2284 (M–F, 7:00 am–5:00 pm,  
Th 7:00 am–3:00 pm, PST). Credit card calls billed at U.S. $25 per incident.  
In Europe:  
English language: +44-131-458-6847  
French language: +44-131-458-6848  
German language: +44-131-458-6954  
Italian language:  
+44-131-458-6951  
(M, Th, F, 8:00 am–5:00 pm, T–W, 8:00 am–4:00 pm, UK time)  
Credit card calls billed at U.S. $25 per incident (levied in local currency at the  
applicable credit card exchange rate plus applicable VAT).  
In Asia-Pacific region (Singapore local time, Oct–April: M–F, 6:00 am–4:00 pm;  
April–Oct: M–F, 5:00 am–4:00 pm).  
Credit card calls billed at U.S. $25 per incident.  
Australia (Sydney): +1-800-649-931  
Hong Kong:  
Korea:  
PRC:  
Singapore:  
Taiwan:  
+852-2-844-4456  
+822-767-2595  
+852-2-844-4456  
+65-831-1311  
+886-2-718-9915  
Rest of the world: Call the North American Service Center at +1-916-377-7000  
(M–F, 7:00 am–5:00 pm, U.S. pacific standard time).  
Credit card calls billed at U.S. $25 per incident.  
** Or contact your local dealer or distributor.  
Technical Training & Support  
If you are registered in the Intel Processor Dealer Program (North America), the  
Genuine Intel Dealer Program (Asia-Pacific Region), or the Intel Processor  
Integrator Program (Europe/Latin America), you are eligible for technical training  
and support.  
In U.S. and Canada: 1-800-538-3373, ext. 442 (M–F, 5:00 am–5:00 pm, PST)  
In Europe: contact your distributor or fax your details to European Literature on  
+44 (0) 1793 513142.  
In Asia: +65-831-1379 (M–F, 8:30 am–5:30 pm, Singapore local time) or via  
Intel Server RAID Controller U3-1L (SRCU31L)  
Quick Start Guide  
19  
Download from Www.Somanuals.com. All Manuals Search And Download.  
20  
Intel Server RAID Controller U3-1L (SRCU31L)  
Quick Start Guide  
Download from Www.Somanuals.com. All Manuals Search And Download.  

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