Intel® Server RAID Controller U2-1 (SRCU21)
Quick Start Guide
Before You Begin
Introduction
Items Provided on the Intel® Server RAID Controller U2-1 CD-ROM
Intel Server RAID Controller U2-1 Hardware Setup
Intel Integrated RAID Software Setup and Installation
Getting Help
World Wide Web....................................................................................21
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Copyright © 1999 Intel Corporation. All rights reserved. No part of this document may be
copied, or reproduced in any form, or by any means without prior written consent of Intel.
Intel Corporation (Intel) makes no warranty of any kind with regard to this material, including,
but not limited to, the implied warranties of merchantability and fitness for a particular
purpose. Intel assumes no responsibility for any errors that may appear in this document.
Intel makes no commitment to update nor to keep current the information contained in this
document.
†
Third-party brands and trademarks are the property of their respective owners.
Order Number: A06952-002
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Cautions and Warnings
WARNINGS
This guide is for qualified technical personnel with experience
installing and configuring PCI adapter cards.
Read and adhere to all warnings, cautions, and notices in this guide
and the documentation supplied with this product.
CAUTION
Take precautions to prevent electrostatic discharge (ESD) damage before
handling the Intel Server RAID Controller U2-1 Adapter Card.
Electrostatic discharge (ESD) can damage adapter card components.
Perform the described procedures only at an ESD workstation. If no such
station is available, you can provide some ESD protection by wearing an
antistatic wrist strap and attaching it to a metal part of the computer
chassis.
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Introduction
The Intel® Server RAID Controller U2-1 (SRCU21) combines i960® I/O
processor based hardware, firmware and an easy to use interface. The SRCU21
runs the Intel Integrated RAID software.
This guide provides an introduction to Intel® Integrated RAID software and
provides a set of instructions to install and configure the Intel SRCU21. For
detailed information on installing and configuration the Intel SRCU21, please
refer to the Intel Server RAID Controller U2-1 User's Manual located on the
CD-ROM included with this product.
Product Check List
The following hardware and software components are supplied with the standard
shipping package:
•
•
•
Intel Server RAID Controller U2-1
Intel Server RAID Controller U2-1 CD-ROM
Intel Server RAID Controller U2-1 Quick Start Guide
Items Provided on the Intel Server RAID Controller U2-1
CD-ROM (bootable)
•
•
Intel Server RAID Controller U2-1 User' Manual
Intel Integrated RAID Software
Firmware
Drivers (OSM's)
Utilities (Firmware, Make Diskettes, Troubleshooting etc.)
Monitor Application
Storage Console
DMI Component Instrumentation
SNMP Extension Agent
The Intel Server RAID Controller U2-1 User' Manual is provided on the
CD-ROM in an online/html format (at <cdromdrive>:\DOCS\COVER.HTM)
viewable with any HTML-compatible browser, such as Microsoft Internet
Explorer or Netscape Navigator†. The User's Manual can also be displayed and
printed using Adobe†Acrobat† Reader.
Hardware/Software Installation Overview
Begin
Installation of
OS on a
Intel Integrated
RAID
Volume
Create Bootable
Gather Required
Hardware
and
RAID Volume
Using RAID
Configuration
Utility
Install
Adapter Card
Software
Run
Intel Integrated
RAID
Create OS
Installation
Drivers
Install OS on a
RAID Volume
Setup
Diskette
4
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Intel Server RAID Controller U2-1 Adapter Card
C
D
A
E
B
F
G
I
H
J
K
A7469-01X
A
B
C
D
External VHDCI Connector
Internal 68-pin Connector
G
H
I
Flash Recovery
(FRU) Jumper
JTAG Port
(Debug)
SDRAM DIMM Socket
ECC 66 MHz or PC100
PCI 32-bit, 33 MHz
Intel i960 RM I/O Processor
100MHz Core
J
Ultra2 SCSI
1 Channel
Hardware XOR
LSI Logic SYM53C895
E
F
SCSI Activity LED
16 Mb Flash
K
SDRAM DIMM
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Intel Server RAID Controller U2-1 Hardware
Setup
Hardware Requirements
•
Server with CD-ROM Drive not attached to Intel Server RAID
Controller U2-1
•
•
•
•
One available PCI slot (33MHz recommended)
Monitor display resolution of 800 x 600 or higher
Intel Server RAID Controller U2-1 Adapter Card
PCI 2.2 Compliant BIOS
Installing Intel Server RAID Controller U2-1 into a System
The Intel Server RAID Controller U2-1 comes with the Intel Integrated RAID
firmware already programed into the flach memory. All that is necessary before
installing the SRCU21 adapter into the Intel server board is to install an
approved SDRAM ECC DIMM into the memory socket. Install an appropreate
DIMM into the memory socket as indicated in the diagram on the previous page.
Please refer to the approved memory list at:
WARNING
SHOCK HAZARDS may be present inside the unit in which this card
is being installed. Disconnect all power cords to the unit before
removal of any covers.
Follow the warnings noted in your computers user or service manual
before installing this board. ONLY after all the covers are reinstalled
should you reattach the power cords and power up the unit for the
software installation and use.
1
2
Power down the system, disconnect power cord(s) and remove the system
cover.
Install the SRCU21 into an available PCI slot. Connect one end of the
SCSI cable to the internal (68 pin) or external (VHDCI) SCSI connector on
the SRCU21. Connect the other end of the SCSI cable to the SCSI drives
or drive enclosure.
3
Replace the system cover, reconnect power cord(s).
✏
NOTE
SRCU21 will work in a 66MHz slot, however, a 33MHz PCI slot is
recommended. Consult the system guide for the target server board to
determine an appropriate 33MHz PCI slot.
6
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✏
NOTE
Ensure that the end of the SCSI bus is properly terminated. Consult the
documentation for the drives or drive enclosure for termination details.
Intel Integrated RAID Software Setup and
Installation
This section details installation of supported operating systems to a RAID
volume controlled by the SRCU21. Operating systems can also be installed to a
pass-through drive (drive attached to SRCU21, but controlled directly by the
host) or to a drive connected to a different controller. For operating system
installation instructions on pass-through drives and drives attached to another
controller, refer to the Intel Server RAID Controller U2-1 User's Manual.
Create a RAID Volume for the Operating System
A volume (or logical drive) must be set up prior to installing an operating
system. The volume created in this step will host the appropriate operating
system. Ensure that the volume's size is large enough to contain the operating
system. The volume may contain more than just the host operating system if
desired.
Create and configure the operating system RAID volume (boot volume) using
the RAID Configuration Utility (RCU).
1
2
3
Turn on target system with the SRCU21 installed. During system boot-up,
the message Press Ctrl C to run the RAID Configuration Utility appears
in the display. Press Ctrl-C when this message appears, to execute the
RAID Configuration Utility (RCU).
Follow the screen instructions to create and configure a RAID volume.
Ensure that the volume is designated as the boot device when creating the
volume (you can verify it is the boot volume after it has been created by
using the custom configuration menu option in the main menu of the RCU).
Reboot when finished and proceed to the appropriate section to install the
desired operating system. For more information on using the RCU please
refer to the Intel Server RAID Controller U2-1 User's Manual.
✏
NOTE
The RCU is designed to create one volume for the host operating system,
and therefore contains only a subset of the RAID configuration features.
The RCU is limited to the creation of one RAID volume across all available
drives. When using the RCU to create a volume using fewer than all disks
attached to the SRCU21, first mark drives that will not be used in the RAID
volume as pass-through. These drives can be changed to be non-pass-
through drives after the volume has been created. The Storage Console
application is the primary management tool and provides all RAID
configuration options (including creation of more that one RAID volume).
For instructions on using Storage Console, please refer to chapter 4 in the
Intel Server RAID Controller U2-1 User’s Manual.
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CAUTION
Do not install OSMs (Operation System Service Modules) downloaded
from OS vendor websites. An OSM is the operating system half of the I²O
split driver model. The OSMs provided on the Intel Integrated RAID
CD-ROM are a later version than the OSMs currently provided by OS
vendors. Using OSMs other than those provided on the Intel Integrated
RAID CD-ROM may yield unpredictable results.
8
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Setup and Installation for Microsoft Windows NT Server
Software Requirements
•
•
•
Intel Integrated RAID CD-ROM
Hard Disk Space: 9 MB Minimum
Windows NT Installation Diskette (Microsoft Windows NT SCSI Miniport
Diskette)
•
•
Microsoft Windows NT Server 4.0 including Microsoft Internet
Information Server 2.0*
Microsoft Windows NT 4.0 Service Pack 5 or greater*. (Service Pack 5
will automatically upgrade Internet Information Server 2.0 to Internet
Information Server 3.0.)
•
Microsoft Internet Explorer 4.01 Service Pack 1 (recommended) or greater
or Netscape Navigator 4.05 or greater*
*
Not supplied
✏
✏
NOTE
Microsoft Internet Information Server 4.0 may also be required (instead of
Microsoft Internet Information Server 3.0) for servers that will be used to
host web sites. These servers typically require the advanced features
and security provided with Microsoft Internet Information Server 4.0. See
the Intel Server RAID Controller U2-1 User's Manual for instructions on
setting up SRCU21 with Microsoft Internet Information Server 4.0.
NOTE
Microsoft Internet Explorer with Service Pack 1 can be downloaded from
Microsoft Windows NT 4.0 Option Pack (available as web download
or CD).
Installing Microsoft Windows NT Server on a Intel Integrated
RAID Volume
This procedure installs Microsoft Windows NT Server on an Intel Integrated
RAID volume.
1
Create a Microsoft Windows NT SCSI Miniport Diskette: Insert the Intel
Integrated RAID CD-ROM into the target system and restart the system to
boot from the CD-ROM. When the ROM-DOS Startup Menu appears
select option #1 “Make Diskettes”. When the “Select a diskette to create”
screen appears, select “Windows NT Installation”. A command window
then appears. Insert a blank high-density diskette in drive A: and press
Enter to create the Windows NT SCSU Miniport Diskette. Alternatively
the CD-ROM can be inserted into a system already running Windows 95,
98 or NT. The CD-ROM’s “auto-run” feature will bring up a menu that
will allow creation of the Miniport Diskette.
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2
Install the following required software:
a. Microsoft Windows NT Server 4.0
Select the scenario below (1 or 2) which matches your installation to
complete the Microsoft Windows NT SCSI diskette miniport driver
installation.
1. If you are installing NT with boot disks (booting from diskettes
initially to setup NT), during install let NT detect the storage
devices in your system. When device detection is complete,
select “S” to specify additional storage devices, then select
“Other”. Insert the Microsoft Windows NT SCSI Miniport
Diskette (created in step 1 above) in the floppy drive. Press
Enter to select the “I2O Miniport Driver” and continue with the
NT installation. Go to step b.
2. If you are installing NT without boot disks, for example, you are
booting with the NT Server CD-ROM, press F6 as soon as the
blue screen appears to ensure that the Microsoft Windows NT
bypasses mass storage controller detection. When prompted to
specify a mass storage controller, select “S” to specify additional
storage devices and then select “Other”. Insert the Microsoft
Windows NT SCSI Miniport Diskette (created in step 1 above) in
the floppy drive. Press Enter to select the “I2O Miniport
Driver” and continue with the NT installation. Go to step b.
b. During the Windows NT Server 4.0 installation install:
•
•
TCP/IP
Microsoft Internet Information Server 2.0 (TCP/IP must be
installed prior to installing Internet Information Server).
c. After completing the NT installation, install the following components
and software:
•
Microsoft Windows NT 4.0 Service Pack 5 or greater. (This will
automatically upgrade Internet Information Server 2.0 to Internet
Information Server 3.0.)
•
Microsoft Internet Explorer 4.01 Service Pack 1 (recommended)
or greater or Netscape Navigator 4.05 or greater.
✏
✏
NOTE
If your browser is configured to use a proxy server, ensure that it is
configured to bypass the proxy server for local addresses. See the User's
Manual for details on configuring a browser to bypass the proxy server for
local addresses.
NOTE
Due to added security in Intel Integrated RAID, anonymous connections
must be disabled in Microsoft Internet Information Server in order to
execute the Intel Integrated RAID Storage Console in NT.
10
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3
Configure Microsoft Internet Information Server 3.0
a. Start Internet Service Manager from the Microsoft Internet Server
program group.
b. Double-click on the server name in the WWW Service row (top
computer name).
c. Under the Service tab in the WWW Service Properties window clear
the Allow Anonymous checkbox in the Password Authentication
section. See the figure below.
WWW Service Properties
d. Select “OK” and close Internet Service Manager.
✏
NOTE
If you use Netscape Navigator as the default browser on an NT system
where Intel Integrated RAID is installed, you will have to enable Basic
Authentication in Microsoft Internet Information Server to use the Intel
Integrated RAID Storage Console. Netscape Navigator does not support
Windows NT Challenge/Response authentication. Please follow the
instructions in the Intel RAID User's Manual to enable Windows NT
Challenge/Response if you are using Netscape Navigator.
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4
Install the Intel Integrated RAID software (run the Intel Integrated RAID
setup). The system should be powered on and logged into NT with an
administrators account before proceeding.
✏
NOTE
You must have administrative level permissions to install Intel Integrated
RAID software.
a. Insert the Intel Server RAID Controller U2-1 CD-ROM in the
CD-ROM drive. (If the RAID Installer Menu does not appear, then
run the setup.exe file that resides at:
<CD-ROM root>\os_setup\winnt\setup.exe on the CD-ROM and skip
step B.)
b. Click on the Setup button. See the following figure. Follow the on-
screen prompts to complete installation.
Intel Integrated RAID Installer Main Menu
c. The four components in the "preselected components" window below
are preselected. Accept this configuration by clicking on Next.
12
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Preselect Components
✏
✏
NOTE
The DMI and SNMP components are not selected by default.
NOTE
Refer to section “Intel Integrated RAID Software Component Installation”
in chapter 4 of the Intel Server RAID Controller U2-1 User's Manual for
information on HP Openview and RAID Monitor.
5
See Section 4.5 in the Intel Server RAID Controller U2-1 User's Manual to
customize your RAID volumes using Storage Console.
Setup and Installation for Novell NetWare
Software Requirements
•
•
•
•
•
Intel Server RAID Controller U2-1 CD-ROM
Hard disk space: minimum 4 MB
MS-DOS 6.22 or earlier* (Novell 4.2 only)
NetWare Installation Diskette
Novell NetWare 4.2 with Service Pack 6 or higher or Novell NetWare 5.0
with Service Pack 2a or higher*
*
Not supplied
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Installing Novell NetWare on a RAID Volume
Follow the required procedure below to install Intel Integrated RAID. There are
two procedures listed below (one for each supported version of NetWare).
Please follow the instructions for the version you wish to install
(version 4.2 or 5.0).
NetWare 4.2
1
Create a NetWare Installation Diskette: Insert the Intel Integrated RAID
CD-ROM into the target system and restart the system to boot from the
CD-ROM. When the ROM-DOS Startup Menu appears select option #1
“Make Diskettes”. When the “Select a diskette to create” screen appears,
select “NetWare Installation”. A command window appears. Insert a
blank high-density diskette in drive A: and press Enter to create the
NetWare Installation Diskette. Alternatively the CD-ROM can be inserted
into a different system running Windows 95, 98 or NT. The CD-ROM’s
“auto-run” feature will bring up a menu that will allow creation of the
NetWare Installation Diskette.
2
3
Insert MS-DOS floppy and reboot. Once you reboot, you will have to run
FDISK to create a DOS partition of at least 50MB on the newly created
volume (make sure it is flagged as the “Active” partition). Reboot and
format the new partition. Make the new partition bootable.
Copy the desired MS-DOS files to the hard drive, copy the necessary
CD-ROM drivers (e.g. ATAPI_CD.SYS and MSCDEX.EXE) and create a
CONFIG.SYS and AUTOEXEC.BAT that loads those drivers.
Additionally, insert the following lines in the CONFIG.SYS file:
files=30
buffers=20
4
5
Reboot the server, insert the NetWare Installation CD-ROM, go to the
appropriate drive letter and run INSTALL.BAT.
After booting you will first be asked to Accept the License Agreement. Do
so and then select “NetWare 4.2”, then select “Custom installation of
NetWare 4.2”. Enter the server name and internal network number. Hit
Enter to begin the initial file copy.
6
Confirm the locale configuration and select Continue. Modify the
NCF files. Make any desired modifications. Next, the device driver
installation screen appears.
7
8
Choose “Select additional or modify selected Disk/LAN drivers”.
Choose “Select an additional driver”. Hit Insert to install an unlisted
driver. Make sure that the NetWare Installation diskette is in the floppy
drive and hit Enter. Select “BKSTROSM.HAM” from the list.
9
Continue with the NetWare installation as normal by following the screen
prompts.
10 Once the server installation is finished, complete the installation of the Intel
Integrated RAID software suite by following the steps below.
11 Run "LOAD INSTALL".
14
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12 Select "Product Options", then "Install product not listed". It will tell you
that it is going to scan the A: drive for installation scripts. Ensure the
"NetWare Installation" diskette is in the floppy drive, hit Enter to
continue.
13 A screen prompt will ask which components you wish to install. Select the
desired components, and hit F10 to continue. The appropriate files will be
copied and the AUTOEXEC.NCF and STARTUP.NCF files modified as
necessary.
CAUTION
Once the product is installed, check for and remove any duplicate lines in
STARTUP.NCF. For example, NetWare 4.2 installations may insert an
extra load line for the module PK411.NLM. Remove the extra line.
14 After the installation is complete, reboot the server to load the new drivers.
15 See Section 4.5 in the Intel Server RAID Controller U2-1 User's Manual to
customize your RAID volumes using Storage Console.
NetWare 5
✏
NOTE
If you do not use the boot capability of the NW5 CD, then replace step 2-5
below with steps 2-4 of the NetWare 4.2 instructions above.
1
Create a NetWare Installation Diskette: Insert the Intel Integrated RAID
CD-ROM into the target system and restart the system to boot from the
CD-ROM. When the ROM-DOS Startup Menu appears select option #1
“Make Diskettes”. When the “Select a diskette to create” screen appears,
select “NetWare Installation”. A command window then appears. Insert a
blank high-density diskette in drive A: and press Enter to create the
NetWare Installation Diskette. Alternatively the CD-ROM can be inserted
into a different system running Windows 95, 98 or NT. The CD-ROM’s
“auto-run” feature will bring up a menu that will allow creation of the
NetWare Installation Diskette.
2
Insert the NetWare CD-ROM and reboot.
✏
NOTE
The CMOS may need to be edited on some systems to be set to boot from
the CD-ROM. Otherwise, if the system finds a partition on the hard drive it
will attempt to boot from it and an error will result.
3
4
After booting you will first be asked to Accept the License Agreement. Do
so. For a brand new volume, you should then select “Create a New Boot
Partition”.
NetWare will then ask for the size of the boot partition, you can either keep
the default of 50MB or hit Modify to change the size to suit your needs.
When you are done, select “Continue”.
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5
6
It will ask you confirm the boot partition creation. Select Continue. You
will then press a key to reboot.
When NetWare boots again, it will first format the newly created boot
partition, and then start loading files. During this initialization, you will
see a white graphical NetWare logo screen.
7
8
It will eventually load a Welcome screen, asking you to verify the startup
directory (C:\NWSERVER). Hit Alt F10 to exit the installation. At the
console, type “Down”. The installation exits to the boot drive prompt.
Insert the NetWare installation diskette into the A: drive. If your boot
drive is C:, then run NWUPDATE.BAT. If your boot drive is other than
C:, then create an NWUPDATE subdirectory and copy all the files from
A:\DRIVERS into the NWUPDATE subdirectory.
9
Remove the diskette from the A: drive and reboot the server. After booting
you will be asked to Accept the License Agreement. Do so and then select
“Continue with Existing Partition”. You are now ready to install
NetWare 5 on the Intel Integrated RAID volume.
10 Continue with the NetWare installation as normal by following the screen
prompts. Select the “Block Storage OSM” when prompted.
11 Reboot the server and install Service Pack 2a or higher. Once the server
installation is completed, reboot the server.
12 Install the Intel Integrated RAID software (run the Intel Integrated RAID
setup).
13 Run "NWCONFIG".
14 Select "Product Options", then "Install product not listed". It will tell you
that it is going to scan the A: drive for installation scripts. Ensure the
"NetWare Installation" diskette is in the floppy drive, hit Enter to
continue.
15 A screen prompt will ask which components you wish to install. Select all
of the components and hit F10 to continue.
BKSTROSM.HAM
SCSIOSM.HAM
HTTP and Winsock Services
RAID Management Agents
The appropriate files are copied and the AUTOEXEC.NCF and
STARTUP.NCF files are modified as necessary.
16 After the installation is complete, reboot the server to load the new drivers.
17 See Section 4.5 in the Intel Server RAID Controller U2-1 User's Manual to
customize your RAID volumes using Storage Console.
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Setup and Installation for UnixWare 7.1
Software Requirements
•
•
•
•
SCO UnixWare 7.1 software with Netscape 4.08 or greater included *
Intel Server RAID Controller U2-1 CD-ROM
Hard disk space: minimum 20 MB
UnixWare Installation Diskette
*
Not supplied
Installing UnixWare on a RAID Volume
Follow the required procedure below to install Intel Integrated RAID.
1
Create a UnixWare Installation Diskette: Insert the Intel Integrated RAID
CD-ROM into the target system and restart the system to boot from the
CD-ROM. When the ROM-DOS Startup Menu appears select option #1
“Make Diskettes”. When the “Select a diskette to create” screen appears,
select “UnixWare Installation”. A command window then appears. Insert
a blank high-density diskette in drive A: and press Enter to create the
UnixWare Installation Diskette. Alternatively the CD-ROM can be
inserted into a different system running Windows 95, 98 or NT. The
CD-ROM’s “auto-run” feature will bring up a menu that will allow creation
of the UnixWare Installation Diskette.
2
Insert UnixWare 7.1 Volume: 1 of 2 diskette and reboot. Install the OS
using the install instruction provided in UnixWare 7 Installation Guide
Manual. UnixWare will prompt you to install Host Bus Adapter diskette.
At that time insert the UnixWare Installation Diskette when prompted.
✏
NOTE
During the installation of UnixWare, you will be prompted to install the
Network Information Services (NIS) package. By default the installation
will configure your system as an NIS client. See your system
administrator for configuration of the NIS services.
After the installation, files such as /etc/inet/inetd.conf are supposed to be
distributed to the client via NIS. If, however, you don't have a master NIS
server on the network, the client will be unable to retrieve its copy of this
(and other) file(s). Depending on the particular service being requested,
fulfilling the request may take a long time, or may fail completely.
If you do not plan on using NIS, defer installation of NIS during the
installation by pressing F8 on the NIS configuration screen. If you decide
at a later time to install NIS, you can do so using the pkgadd(1) command.
3
Install the Netscape browser. The Netscape browser is provided in the
SCO UnixWare CD-ROM Disk 2 of 3.
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4
5
After completing the UnixWare installation insert the Intel Server RAID
Controller U2-1 CD-ROM in the CD-ROM drive and mount the CD-ROM.
a. Create a directory to mount the file. For example, type “mkdir
cdfiles” at the prompt.
b. Mount the CD-ROM to the folder by typing “mount –F cdfs –r
/dev/cdrom/cdrom1 /cdfiles”
Install all the Packages/Services Requirements first before installing the
components packages. The following table lists the installation
components and preinstallation requirements provided by Intel Integrated
RAID for UnixWare.
Installation Components and Preinstallation Requirements
Component
Package
Name
Packages/
Services
Requirements
Component
Name
Optional
Packages
Note
SNMP
Extension
Agent
raidxa
Snmpd,
N/A
Snmpd service
provided with the
UnixWare
CD-ROM. A
typical
i2OosM,
ptf7066a,
ptf7429a
installation
should have the
snmpd service
running.
Raid Monitor
raidmon
raiddoc
i2oOSM,
ptf7066a,
ptf7429a
N/A
N/A
RAID
Web Browser
Install the web
browser from the
UnixWare
Documentation
Installation
CD-ROM.
Storage
Console
i2oOSM,
ptf7066a,
ptf7429a
inetd & Web
Browser
N/A
By default inetd
is installed and
started. Install
the web browser
from the
UnixWare
Installation
CD-ROM.
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Optional Installation Components
Component
Component
Name
Package
Name
Packages/Services
Requirements
Optional
Packages
Note
Component
Instrumentation
raidci
Dmi, i2oOSM,
ptf7066a, ptf7429a
DMIman,
DMIdoc
DMI
services
installation
only
6
Launch the installer by typing the following:
a. Type “cd /cdfiles/os_setup/unixware”
b. Type “sh install” to start the install script. The launched scripts are
shown in the following figure.
Launched Scripts
c. Select option 1 (by typing 1) to install the requirements and
components. See the figure above.
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Install Components
Packages can be individually installed by typing the package number
listed on the screen as shown in the figure above. To select all
packages, press Enter. To install multiple packages, type <package
number>, <package number> etc. For example, 1,2,3,6 etc., then
press Enter. After completing the installation type quit and hit
Enter to return to the main menu. Packages which have been
previously installed will only be updated if the revision number of the
currently installed package is older or newer.
7
After completing the installation of the components launch the application
using the commands in the following table.
Component Launch Commands
Component
Name
Path to Add in
.cshrc File
Launch by Typing
Component
/opt/rss/bin
Type “raidci” (if path is set)
Instrumentation
SNMP
/opt/rss/bin
Type “.iraidxa” (if path set)
Extension
Agent
RAID Monitor
/opt/rss/bin
Type “.raidmon” (if path set)
Documentation
/opt/rss/docs
Type “raiddoc” (if path is set) or
Type “netscape /opt/rss/docs/cover.htm”
Storage
Console
N/A
Launch the browser and type the following in
the http address box:
20
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Getting Help
World Wide Web
Telephone
Talk to a Customer Support Technician** (Intel reserves the right to change
pricing for telephone support at any time without notice).
In U.S.: 1-900-555-5800 (M–F, 7:00 am–5:00 pm, Th 7:00 am–3:00 pm, PST).
Calls billed at U.S. $2.50 per minute.
In U.S. and Canada: 1-800-404-2284 (M–F, 7:00 am–5:00 pm,
Th 7:00 am–3:00 pm, PST). Credit card calls billed at U.S. $25 per incident.
In Europe:
English language: +44-131-458-6847
French language: +44-131-458-6848
German language: +44-131-458-6954
Italian language:
+44-131-458-6951
(M, Th, F, 8:00 am–5:00 pm, T–W, 8:00 am–4:00 pm, UK time)
Credit card calls billed at U.S. $25 per incident (levied in local currency at the
applicable credit card exchange rate plus applicable VAT).
In Asia-Pacific region (Singapore local time, Oct–April: M–F, 6:00 am–4:00 pm;
April–Oct: M–F, 5:00 am–4:00 pm).
Credit card calls billed at U.S. $25 per incident.
Australia (Sydney): +1-800-649-931
Hong Kong:
Korea:
+852-2-844-4456
+822-767-2595
+852-2-844-4456
+65-831-1311
PRC:
Singapore:
Taiwan:
+886-2-718-9915
Rest of the world: Call the North American Service Center at +1-916-377-7000
(M–F, 7:00 am–5:00 pm, U.S. pacific standard time).
Credit card calls billed at U.S. $25 per incident.
** Or contact your local dealer or distributor.
Technical Training & Support
If you are registered in the Intel Processor Dealer Program (North America), the
Genuine Intel Dealer Program (Asia-Pacific Region), or the Intel Processor
Integrator Program (Europe/Latin America), you are eligible for technical training
and support.
In U.S. and Canada: 1-800-538-3373, ext. 442 (M–F, 5:00 am–5:00 pm, PST)
In Europe: contact your distributor or fax your details to European Literature on
+44 (0) 1793 513142.
In Asia: +65-831-1379 (M–F, 8:30 am–5:30 pm, Singapore local time) or via
e-mail: [email protected]
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