Insignia Computer Monitor NS 24EM51A14 User Manual

User Guide  
24” Widescreen LED Monitor  
NS-24EM51A14  
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Before using your new product, please read these instructions to prevent any damage.  
24” Widescreen LED Monitor  
CAUTION:  
Damage requiring service  
Introduction  
Congratulations on your purchase of this  
high-resolution multi-scan color monitor. This color  
monitor represents the state of the art in monitor  
design, and is designed for reliable and trouble-free  
performance. Please read this guide thoroughly  
before installation.  
Unplug this monitor from the power outlet and  
refer servicing to qualified service personnel under  
the following conditions:  
• When the power supply cord or plug is damaged  
or frayed.  
• If liquid has been spilled or objects have fallen  
into your monitor.  
• If your monitor has been exposed to rain or water.  
Safety Precautions  
• If your monitor does not operate normally by  
following the operating instructions. Adjust only  
those controls that are covered by the operating  
instructions, because incorrect adjustment of  
other controls may result in damage and will  
often require extensive work by a qualified  
technician to restore your monitor to its normal  
operation.  
• If your monitor has been dropped or damaged in  
any way.  
• When your monitor exhibits a distinct change in  
performance.  
This monitor is manufactured and tested on the  
principle that a user’s safety comes first. However,  
improper use or installation may result in danger to  
the monitor as well as to the user. Carefully go over  
the following warnings before installation and keep  
this guide handy.  
WARNINGS:  
• Only operate this monitor with the power source  
indicated on the label on the back of the monitor.  
If you’re unsure of the power available in your  
home, consult your local dealer or power  
company.  
Condensation  
• Do not try to repair the monitor yourself as it  
contains no user serviceable parts. The monitor  
should only be repaired by a qualified technician.  
• Do not remove the monitor cover. There are  
high-voltage parts inside that may cause electric  
shock, even when the power cord is  
disconnected.  
• Stop using the monitor if the cover is damaged.  
Have it checked by a service technician.  
• Put your monitor only in a clean, dry environment.  
Unplug the monitor immediately if gets wet and  
consult your service technician.  
Moisture will form on the monitor if it is brought  
from cool surroundings into a warm room or if the  
temperature of the room rises suddenly. When this  
happens, the monitor’s performance may be  
impaired. To prevent this, let the monitor stand in  
its new surroundings for about an hour before  
switching it on, or make sure that the room  
temperature rises gradually. Condensation may also  
form during the summer if the monitor is exposed  
to the breeze from an air conditioner. In such cases,  
change the location of the monitor.  
• Always unplug the monitor before cleaning it.  
Clean the cover with a clean, dry cloth. Apply  
non-ammonia based cleaner onto the cloth, not  
directly onto the glass screen.  
• Keep the monitor away from magnetic objects,  
motors, other TVs, and transformers.  
• Do not place heavy objects on the cable or power  
cord.  
• The AC power wall plug you use for this TV should  
be located near the TV and should be easily  
accessible to unplug the TV.  
• Due to safety concerns, if a VESA mounting kit is  
purchased separately, please make sure that the  
mounting kit is UL-Listed.  
1
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NS-24EM51A14 24” Widescreen LED Monitor  
Rear view  
Features  
AC  
POWER IN  
Package contents  
HDMI  
DVI  
VGA  
• 24” Widescreen LED monitor  
• Power cable  
• VGA cable  
• Quick Setup Guide  
Front view  
1
2
3
4
5
#
1
Item  
Description  
Plug the AC power cord into this connector.  
Power connector  
Plug an optional headphone into this jack.  
Note: The headphone jack only provides an audio  
signal if you are using an HDMI connection and the  
audio is enabled for the HDMI output of your  
computer.  
2
Headphone jack  
If your computer has an HDMI jack, connect an HDMI  
cable (not included) to your computer and this jack.  
3
4
5
HDMI jack  
DVI jack  
#
1
Component Description  
If your computer has a DVI jack, connect a DVI cable  
(not included) to your computer and this jack.  
Press to open the on screen display (OSD) menu and enter menu  
mode. Press again to exit the OSD and return to display mode.  
MENU  
If your computer has a VGA jack, connect the VGA  
cable (included) to your computer and this jack.  
VGA jack  
In menu mode, press to scroll down or decrease settings in the OSD  
menus.  
In normal operation, press to access the Color Vision Mode menu.  
2
In normal operation mode, when using a VGA connection, push and  
hold for three seconds to auto adjust the image.  
Setting up your monitor  
In menu mode, press to scroll up or increase settings in the OSD  
menus.  
In normal operation, press to access the Audio Adjust menu.  
Installing the stand base  
To install the stand base:  
In normal operation mode, when using an HDMI connection, push  
and hold this button for three seconds to automatically switch from  
mute to unmute.  
Note: The Audio Adjust menu is only available when using an HDMI  
connection.  
3
4
1 Remove the monitor from the box and lay it face  
down on a table, with a soft cloth or towel  
beneath it to protect the screen.  
2 Insert the base into the stand column until it  
In menu mode, press to confirm a selection or setting in the OSD  
menus.  
In normal operation, press to enter the input select menu. You can  
choose VGA, DVI, HDMI, or Auto.  
clicks into place.  
OK  
Turns blue when the monitor is on. Turns off when the monitor is  
turned off.  
LED  
5
6
indicator  
Press to turn the monitor on. Press again to turn the monitor off.  
Power  
On/Off  
In normal operation, press simultaneously to reset contrast,  
brightness, and backlight.  
+
In normal operation, press simultaneously to lock/unlock the power  
button functionality. (So the monitor cannot be turned on or off  
with the Power button.)  
MENU  
+
In normal operation, press simultaneously to lock/unlock the MENU  
button functionality. With the MENU button locked, only the  
POWER button will work.  
MENU  
+
In normal operation, press simultaneously to switch between  
similar PC timings (for example 720 x 400 @70 Hz and 640 x 400 @  
70 Hz).  
MENU + OK  
2
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24” Widescreen LED Monitor  
Removing the stand to mount the monitor on  
a wall  
Making connections  
To remove the stand base:  
To connect your monitor:  
1 Lay the monitor face down on a table, with a  
soft cloth or towel beneath it, to protect the  
screen.  
1 Connect the power cord (A) to the monitor, then  
to a properly grounded AC outlet.  
2 Squeeze the sides of the column cover and pull  
to remove it.  
or  
or  
3 Using a Phillips screwdriver, remove the three  
2 Make sure that both the monitor and the  
computer are powered off. Connect the  
included VGA cable (B) to the output of the  
computer, then to the input of the monitor.  
screws that secure the column to the monitor.  
-OR-  
Connect an HDMI cable (D) from the HDMI  
output of the computer to the HDMI input of  
the monitor. No HDMI cable is included.  
-OR-  
Connect a DVI cable (C) from the DVI output of  
the computer to the DVI input of the monitor.  
No DVI cable is included.  
Optional: You can also connect external  
speakers or headphones (E) to the headphone  
jack. The headphone jack is only enabled when  
receiving audio over HDMI. Please consult your  
hardware or OS documentation to ensure that  
HDMI audio is enabled. Neither headphones  
nor speakers are included.  
4 Wiggle the column loose from the monitor.  
5 Follow the instructions that came with your  
mounting kit (not included) to mount your  
monitor on the wall.  
3 Turn on the computer, then turn on the monitor.  
4 If you are using Windows, you may need to set  
the resolution and refresh rate (example: 1920 x  
1080 @ 60 Hz).  
Note  
To mount your monitor, purchase a mounting kit that  
is compatible with a 100 x 100 VESA pattern. The  
mounting kit will contain M4 screws which are  
appropriate for the size of this monitor.  
• Windows 8 or Windows 7:  
1 Go to your desktop.  
2 Right-click on your desktop, then click  
Screen resolution.  
3 Click the drop-down list next to Resolution,  
then move the slider to the resolution you  
want.  
4 Click Advanced Settings.  
5 Click the Monitor tab, and then select a  
new refresh rate in the Screen refresh rate  
drop-down.  
6 Click OK, then click Keep changes to use  
the new resolution and refresh rate, or click  
Revert to go back to the previous settings.  
3
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NS-24EM51A14 24” Widescreen LED Monitor  
• Windows Vista:  
Using the on screen display  
(OSD)  
1 Right-click on your desktop, then click  
Personalize, then Display Settings.  
2 Click Advanced Settings..., then click the  
Monitor tab.  
3 Under Screen refresh rate open the  
drop-down list and select the refresh rate  
you want, then click OK.  
4 Under Resolution, move the slider to the  
resolution you want.  
To use the on screen display (OSD) menus:  
1 Press the MENU button to open the menus. The  
Main Menu opens.  
5 Click Apply, then click Yes to use the new  
resolution and refresh rate, or click No to go  
back to the previous settings.  
A u t o I m a g e A d j u s t  
P i c t u r e A d j u s t  
I n p u t S e l e c t  
• Windows XP:  
1 Right-click on your desktop, then select  
Properties.  
2 Click the Settings tab at the top of the  
A u d i o A d j u s t  
window.  
C o l o r A d j u s t  
3 Under Resolution, move the slider to the  
resolution you want.  
4 Click the Advanced button, then click the  
Monitor tab.  
5 Under Screen refresh rate:, open the  
drop-down list and select the refresh rate  
you want, then click OK.  
I n f o r m a t i o n  
M a n u a l I m a g e A d j u s t  
S e t u p M e n u  
M e m o r y R e c a l l  
6 Click Apply, then click Yes to use the new  
resolution and refresh rate, or click No to go  
back to the previous settings.  
M E N U : E x i t  
S e l e c t : O K  
-OR-  
2 Press  
or  
to select a menu item, then press  
If you are using a Mac you may need to set the  
resolution and refresh rate.  
OK to go to that sub-menu.  
3 When the sub-menu opens, press  
or  
to  
• Open the Apple menu, then select System  
go to the item you want to adjust, then press OK  
Preferences.  
to select that item.  
• Click Displays, then click Display.  
4 Press  
or  
to adjust the item you selected,  
• Select the appropriate resolution from the  
Resolutions list and refresh rate from the  
Refresh Rate drop-down.  
then press MENU to exit the menu.  
You can select:  
Note  
Auto Image Adjust–automatically adjusts  
Horizontal Position, Vertical Position, Phase  
(Fine Tune) and Clock (H.Size) of the screen  
(available only with VGA cable (analog)  
connections)  
For more information, refer to the User Manual that  
came with your computer or your graphics card.  
• Picture Adjust  
• Contrast  
• Brightness  
• Backlight  
• Input Select  
Audio Adjust–to adjust the audio settings.  
Note: The Audio Adjust menu is only available  
when using an HDMI connection.  
Volume–to adjust the volume of  
headphone output.  
Mute–to turn the Mute on or off.  
• Color Adjust  
Cool-Emphasis on the blue end of the  
spectrum.  
Normal- No emphasis.  
Warm-Emphasis on the red end of the  
spectrum.  
User Color–to manually adjust the color  
levels. Press OK to select the color to  
adjust.  
Information–to display information on the  
current input signal.  
4
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24” Widescreen LED Monitor  
• Manual Image Adjust  
Troubleshooting  
• H./V. Position–Adjusts the horizontal (H)  
and vertical (V) position of the picture on  
the monitor screen.  
• H. Position  
• V. Position  
Clock–to set the clock.  
Phase–to fine tune the phase.  
Sharpness–to adjust the clarity of a  
Full-HD (1920x1080) image.  
Video Mode Adjust–select Full Screen or  
Aspect Ratio.  
Color Vision Mode–to select a preset  
display environment. You can select  
Standard, Game, Cinema, Scenery, Text,  
or ECO.  
Troubleshooting questions  
How do I connect my monitor to two computer  
systems?  
1 Make sure that the monitor and both computers  
are turned off. Connect the included VGA cable  
to the VGA output jack on one of the computers,  
then to the VGA input jack on the monitor.  
2 Connect an HDMI cable (not included) from the  
HDMI output jack on the other computer to the  
HDMI input jack on the monitor.  
-OR-  
If your PC has a DVI output, you can use a DVI  
cable (not included).  
• Setup Menu  
• Language Select  
3 Connect the power cord to the monitor, then to  
a properly grounded AC outlet.  
• OSD Position–adjust the horizontal (H)  
and vertical (V) position of the OSD menu  
on the screen.  
• H. Position  
• V. Position  
OSD Time Out–to automatically turn off  
the OSD after a preset period of time.  
4 Turn on your computers and monitor. The  
monitor's blue power LED turns on.  
5 Use the OK button on your monitor to select the  
input corresponding to the computer you  
would like to see the display from.  
Note  
Memory Recall–to reset all settings to factory  
default. Press OK.  
You may also need to set the resolution and refresh  
rate on both computers (example: 1920 x 1080 @  
60 Hz).  
Maintaining  
How do I connect two monitors to one computer  
system?  
Care  
Note  
• Avoid exposing your monitor to direct sunlight or  
other heat source. Place your monitor away from  
the sun to reduce glare.  
Your computer/graphics card must have the  
capability to support dual-monitor display. See the  
instructions that came with your computer/graphics  
card.  
• Put your monitor in a well ventilated area.  
• Do not place any heavy things on top of your  
1 Make sure that both monitors and the computer  
monitor.  
are turned off.  
• Make certain your monitor is installed in a clean  
and moisture-free area.  
• Keep your monitor away from magnets, motors,  
transformers, speakers, and TV sets.  
2 Connect a VGA, DVI, or HDMI cable to the  
computer then to the first monitor.  
3 Connect a VGA, DVI, or HDMI cable to the  
computer then to the second monitor.  
Safety Tips  
4 Connect the power cord to both monitors, then  
to properly grounded AC outlets.  
• If smoke, abnormal noise, or odor came out of  
your monitor, you should remove the power cord  
immediately and call your service center.  
5 Turn on your computer and monitors. The  
monitor's blue power LED turns on.  
• Never remove the back cover of your monitor  
cabinet. The display unit inside contains  
high-voltage parts and may cause an electric  
shock.  
• Never try to repair your monitor yourself. Always  
call your service center or a qualified technician to  
fix it.  
6 You will need to choose if you would like your  
screen to be a duplication of the other monitor  
or and extension. See the troubleshooting  
question “How do I extend my display to a  
second monitor?“ and “How do I duplicate my  
screen to a second monitor?“ for instructions.  
Note  
You may also need to set the resolution and refresh  
rate (example: 1920 x 1080 @ 60 Hz).  
How do I extend my display to a second  
monitor?  
Windows 8 or Windows 7:  
1 Go to your desktop.  
2 Right-click on your desktop, then click Screen  
resolution.  
5
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NS-24EM51A14 24” Widescreen LED Monitor  
3 Click the Multiple displays drop-down, then  
select Extend these displays.  
3 Click the Multiple displays drop-down and  
select Duplicate these displays.  
4 Drag the monitor icons to match the way you  
4 Click OK, then click Keep changes to duplicate  
the display, or click Revert to go back to the  
previous setting.  
have your monitors setup on your desk.  
Note  
Windows Vista:  
To be sure which monitor is 1 or 2 click the Identify  
button.  
1 Right-click on your desktop, then click  
Personalize.  
5 Click OK.  
2 Click Connect to a projector or other external  
display. The Windows Mobility Center opens.  
6 Click Keep changes to extend the display, or  
click Revert to go back to the previous setting.  
3 Click Connect display. The new display is  
detected.  
Windows Vista:  
1 Right-click on your desktop, then click  
4 Select Duplicate my desktop on all display  
(mirrored), then click OK.  
Personalize.  
2 Click Display Settings.  
Windows XP:  
3 Click the large drop-down menu, then select 2  
1 Right-click on the desktop, then click the control  
(Default Monitor).  
panel for your video card (if available).  
4 Click the Extend the desktop to this monitor  
2 Set the display mode on the video card control  
check box.  
panel.  
5 Drag the monitor icons to match the way you  
Mac:  
have your monitors setup on your desk.  
1 Open the Apple menu, then select System  
Note  
Preferences.  
To be sure which monitor is 1 or 2 click the Identify  
Monitors button.  
2 Click Displays under Hardware, then click  
Arrangement.  
3 Check the Mirror Displays box.  
4 Close the Displays window.  
6 Click OK.  
7 Click Yes to extend the display, or click No to go  
back to the previous setting.  
Symptom  
Possible Solutions  
Windows XP:  
No power  
Make sure that the A/C power cord is securely connected  
1 Right-click on your desktop, then click  
to the power adapter and the power supply is firmly  
connected to the monitor.  
Properties.  
Plug another electrical device into the power outlet to  
make sure that the outlet is supplying correct voltage.  
Make sure that a VGA, HDMI, or DVI cable is installed.  
Make sure that the blue power LED is ON.  
2 Click the Display drop-down menu, then select  
2 (Default Monitor).  
3 Click the Extend my Windows desktop onto  
this monitor check box.  
Make sure that the computer is turned ON.  
Power on but no  
screen image  
4 Drag the monitor icons to match the way you  
Make sure all cables are securely connected.  
Adjust the brightness. See “Using the on screen display  
(OSD)” on page 4.  
have your monitors setup on your desk.  
Note  
Wrong or abnormal  
colors  
If any colors (red, green, blue) are missing, check the  
VGA or DVI cable to make sure it is securely connected.  
Loose or broken pins in the cable connector could cause  
an improper connection.  
Connect the monitor to another computer.  
Make sure that the VGA, HDMI, or DVI cable you are  
using is not damaged or broken.  
Try adjusting the colors on your monitor, see Color Adjust  
under Using the On Screen Display (OSD). See “Using the  
on screen display (OSD)” on page 4.  
To be sure which monitor is 1 or 2 click the Identify  
button.  
5 Click OK.  
6 Click Yes to extend the display, or click No to go  
back to the previous setting.  
Mac:  
1 Open the Apple menu, then select System  
My picture is not  
filling the screen. I  
have black bars  
Preferences.  
This is due to the aspect ratio. Different sources and  
software programs may be presented in different aspect  
ratios. Try adjusting the aspect ratio using the menu  
options. (See “Manual Image Adjust” on page 5.)  
2 Click Displays under Hardware, then click  
Arrangement.  
around my picture.  
3 Drag the monitor icons to match the way you  
The image is out of  
focus.  
You may need to adjust your resolution. (See “Making  
connections” on page 3.)  
have your monitors setup on your desk.  
4 Close the Displays window.  
How do I duplicate my screen to a second  
monitor?  
Windows 8 or Windows 7:  
1 Go to your desktop.  
2 Right-click on your desktop, then click Screen  
resolution.  
6
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24” Widescreen LED Monitor  
Supported Timing Modes  
Symptom  
Possible Solutions  
Missing power cord  
or VGA cable  
VGA  
VGA  
MAC  
720 x 400 @ 70 Hz  
Replacement power cords or VGA cables are available  
through Insignia Customer Support at 1-877-467-4289  
640 x 480 @ 60 Hz  
640 x 480 @ 67 Hz  
640 x 480 @ 75 Hz  
800 x 600 @ 56 Hz  
800 x 600 @ 60 Hz  
800 x 600 @ 72 Hz  
800 x 600 @ 75 Hz  
832 x 624 @ 75 Hz  
1024 x 768 @ 60 Hz  
1024 x 768 @ 70 Hz  
1024 x 768 @ 75 Hz  
1152 x 864 @ 75 Hz  
1152 x 870 @ 75 Hz  
1280 x 720 @ 60 Hz  
1280 x 960 @ 60 Hz  
1280 x 1024 @ 60 Hz  
1280 x 1024 @ 75 Hz  
1440 x 900 @ 60 Hz  
1440 x 900 @ 75 Hz  
1600 x 900 @ 60 Hz  
1600 x 1200 @ 60 Hz  
1680 x 1050 @ 60 Hz  
1920 x 1080 @ 60 Hz  
There is no sound  
coming from my  
headphones  
VESA  
VESA  
VESA  
VESA  
VESA  
MAC  
VESA  
VESA  
VESA  
VESA  
MAC  
VESA  
VESA  
VESA  
VESA  
VESA  
VESA  
VESA  
VESA  
VESA  
VESA  
Make sure you are using an HDMI connection between  
your computer and monitor. The heaphone jack will only  
provide audio out if you are using an HDMI connection.  
Make sure the computer volume is not muted and is  
turned up to a comfortable level.  
Make sure the Audio Adjust/Mute setting is turned off in  
the monitor menu. See "Using the on screen display  
(OSD)" on page 4.  
Adjust the audio volume in the monitor settings. See  
"Using the on screen display (OSD)" on page 4.  
Specifications  
Note: Product specifications are subject to change without notice.  
LCD Panel  
24” (60.9 cm) TFT  
Power Management  
Energy Star Compliant VESA  
DPMS compatible  
<0.5 W  
Display Resolution  
Pixel Dimensions  
LCD Display Color  
Tilt  
Full-HD 1920 x 1080 max. Vertical Frequency 60Hz max.  
0.2768 x 0.2768 mm  
16.7 M  
-2° ~ 20°  
Active Display Area  
Temperature  
20.91 x 11.77 inches (531.36 x 298.89 mm)  
Caution  
Operating: 32° F ~ 104° F (0° C ~ +40° C)  
Storage: -4° F ~ 140° F (-20° C ~ +60° C)  
Do not set the graphic card in your computer to  
exceed these maximum refresh rates. Doing so may  
result in permanent damage to your monitor.  
Compliance  
Power  
cULus, FCC-B, Energy Star, UL Energy  
Input voltage AC 100-240 V  
7
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NS-24EM51A14 24” Widescreen LED Monitor  
Legal notices  
FCC Part 15  
This device complies with Part 15 of the FCC Rules. Operation of  
this product is subject to the following two conditions: (1) this  
device may not cause harmful interference, and (2) this device  
must accept any interference received, including interference  
that may cause undesired operation.  
This equipment has been tested and found to comply within the  
limits for a class B digital device, pursuant to Part 15 of the FCC  
Rules. These limits are designed to provide reasonable  
protection against harmful interference in a residential  
installation. This equipment generates, uses, and can radiate  
radio frequency energy and, if not installed and used in  
accordance with the instructions, may cause harmful  
interference to radio communications. However, there is no  
guarantee that interference will not occur in a particular  
installation. If this equipment does cause harmful interference to  
radio or television reception, which can be determined by  
turning the equipment off and on, the user is encouraged to try  
to correct the interference by one or more of the following  
measures:  
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and  
receiver.  
Connect the equipment into an outlet on a circuit different  
from that to which the receiver is connected.  
Consult the dealer or an experienced technician for help.  
FCC warning  
Changes or modifications not expressly approved by the party  
responsible for compliance with the FCC Rules could void the  
user’s authority to operate this equipment.  
Note  
If necessary, shielded interface cables and AC power  
cord must be used to meet the emission level limits.  
8
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24” Widescreen LED Monitor  
REPAIR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS  
YOUR EXCLUSIVE REMEDY. INSIGNIA SHALL NOT BE LIABLE FOR  
ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR THE  
BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS  
PRODUCT, INCLUDING, BUT NOT LIMITED TO, LOST DATA, LOSS  
OF USE OF YOUR PRODUCT, LOST BUSINESS OR LOST PROFITS.  
INSIGNIA PRODUCTS MAKES NO OTHER EXPRESS WARRANTIES  
WITH RESPECT TO THE PRODUCT, ALL EXPRESS AND IMPLIED  
WARRANTIES FOR THE PRODUCT, INCLUDING, BUT NOT LIMITED  
TO, ANY IMPLIED WARRANTIES OF AND CONDITIONS OF  
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE,  
ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET  
FORTH ABOVE AND NO WARRANTIES, WHETHER EXPRESS OR  
IMPLIED, WILL APPLY AFTER THE WARRANTY PERIOD. SOME  
STATES, PROVINCES AND JURISDICTIONS DO NOT ALLOW  
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO  
THE ABOVE LIMITATION MAY NOT APPLY TO YOU. THIS  
WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY  
ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE  
OR PROVINCE TO PROVINCE.  
One-year limited warranty  
Insignia Products (“Insignia”) warrants to you, the original  
purchaser of this new NS-24EM51A14 (“Product”), that the  
Product shall be free of defects in the original manufacture of the  
material or workmanship for a period of one (1) year from the  
date of your purchase of the Product (“Warranty Period”). This  
Product must be purchased from an authorized dealer of  
Insignia brand products and packaged with this warranty  
statement. This warranty does not cover refurbished Product. If  
you notify Insignia during the Warranty Period of a defect  
covered by this warranty that requires service, terms of this  
warranty apply.  
How long does the coverage last?  
The Warranty Period lasts for 1 year (365 days) from the date you  
purchased the Product. The purchase date is printed on the  
receipt you received with the Product.  
Contact Insignia:  
What does this warranty cover?  
For customer service, call 1-877-467-4289 (U.S. and Canada) or  
During the Warranty Period, if the original manufacture of the  
material or workmanship of the Product is determined to be  
defective by an authorized Insignia repair center or store  
personnel, Insignia will (at its sole option): (1) repair the Product  
with new or rebuilt parts; or (2) replace the Product at no charge  
with new or rebuilt comparable products or parts. Products and  
parts replaced under this warranty become the property of  
Insignia and are not returned to you. If service of Products or  
parts are required after the Warranty Period expires, you must  
pay all labor and parts charges. This warranty lasts as long as you  
own your Insignia Product during the Warranty Period. Warranty  
coverage terminates if you sell or otherwise transfer the Product.  
01-800-926-3000 (Mexico)  
Distributed by Best Buy Purchasing, LLC  
7601 Penn Avenue South, Richfield, Minnesota, U.S.A.  
55423-3645  
© 2013 BBY Solutions, Inc.  
All rights reserved. INSIGNIA is a trademark of BBY Solutions, Inc.  
Registered in some countries. All other products and brand  
names are trademarks of their respective owners.  
How to obtain warranty service?  
If you purchased the Product at a retail store location, take your  
original receipt and the Product to the store you purchased it  
from. Make sure that you place the Product in its original  
packaging or packaging that provides the same amount of  
protection as the original packaging. If you purchased the  
Product from an online web site, mail your original receipt and  
the Product to the address listed on the web site. Make sure that  
you put the Product in its original packaging or packaging that  
provides the same amount of protection as the original  
packaging.  
To obtain in-home warranty service for a television with a screen  
25 inches or larger, call 1-888-BESTBUY. Call agents will diagnose  
and correct the issue over the phone or will have an  
Insignia-approved repair person dispatched to your home.  
Where is the warranty valid?  
This warranty is valid only to the original purchaser of the  
product in the United States, Canada, and Mexico.  
What does the warranty not cover?  
This warranty does not cover:  
Customer instruction  
Installation  
Set up adjustments  
Cosmetic damage  
Damage due to acts of God, such as lightning strikes  
Accident  
Misuse  
Abuse  
Negligence  
Commercial use  
Modification of any part of the Product, including the  
antenna  
Plasma display panel damaged by static (non-moving)  
images applied for lengthy periods (burn-in).  
This warranty also does not cover:  
Damage due to incorrect operation or maintenance  
Connection to an incorrect voltage supply  
Attempted repair by anyone other than a facility  
authorized by Insignia to service the Product  
Products sold as is or with all faults  
Consumables, such as fuses or batteries  
Products where the factory applied serial number has been  
altered or removed  
9
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1-877-467-4289 (U.S. and Canada) or 01-800-926-3000 (Mexico)  
Distributed by Best Buy Purchasing, LLC  
7601 Penn Avenue South, Richfield, MN 55423-3645 USA  
© 2013 BBY Solutions, Inc.  
All rights reserved. INSIGNIA is a trademark of BBY Solutions, Inc. Registered in some countries.  
All other products and brand names are trademarks of their respective owners.  
V1 ENGLISH  
13-0730  
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