Current customer service contact information:
Servicing dealership personnel are trained professionals. They should be able to answer any question you may
have. If you encounter a problem that your dealer does not solve to your satisfaction, please discuss it with the
dealership's management. The Service Manager, General Manager, or Owner can help. Almost all problems
are solved in this way.
United States, Puerto Rico, and U.S. Virgin Islands:
If you are dissatisfied with the decision made by the dealership's management, contact the Honda Regional
If you are still dissatisfied after speaking with the Regional Engine Distributor, you may contact the Honda
Office as shown.
American Honda Motor Co., Inc.
Power Equipment Division
Customer Relations Office
4900 Marconi Drive
Alpharetta, GA 30005-8847
Or telephone: (770) 497-6400 M-F, 8:30 am - 7:00 pm EST
When you write or call, please provide the following information:
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Equipment manufacturer's name and model number that the engine is mounted on
Engine model, serial number, and type
Name of the dealer who sold the engine to you
Name, address, and contact person of the dealer who services your engine
Date of purchase
Your name, address, and telephone number
A detailed description of the problem
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