HP Hewlett Packard HP LASERJET 3150 User Manual

HP LaserJet 3100/3150 Product

Service Manual

Warranty

Trademark Credits

The information contained in

this document is subject to

change without notice.

JetSuite Pro Desktop for

Hewlett-Packard is a trademark

of JetFax, Inc.

Company

Hewlett-Packard makes no

warranty of any kind with

respect to this information.

HEWLETT-PACKARD

SPECIFICALLY DISCLAIMS

THE IMPLIED WARRANTY OF

MERCHANTABILITY AND

FITNESS FOR A PARTICULAR

PURPOSE

Microsoft, Windows, and

MS-DOS are U.S. registered

trademarks of Microsoft

Corporation.

Reproduction, adaptation, or

translation without prior written

permission is prohibited except

as allowed under copyright

laws.

Iris is a registered trademark of

the Caere Corporation.

Part Number: C4256-90954

First Edition, February 2000

ENERGY STAR is a U.S.

registered service mark of the

United States Environmental

Protection Agency.

Hewlett-Packard shall not be

liable for any direct, indirect,

incidental, consequential, or

other damage alleged in

CompuServe is a trademark of

CompuServe, Inc.

connection with the furnishing or

use of this information.

All other products mentioned

herein may be trademarks of

their respective companies.

NOTICE TO U.S.

GOVERNMENT USERS:

RESTRICTED RIGHTS

COMMERCIAL COMPUTER

SOFTWARE: “Use, duplication,

or disclosure by the

Government is subject to

restrictions as set forth in

subparagraph (c)(1)(ii) of the

Rights in Technical Data Clause

at DFARS 52.227-7013.”

Material scanned by this

product may be protected by

governmental laws and other

regulations, such as copyright

laws. The customer is solely

responsible for complying with

all such laws and regulations.

This product may be serviced

only in the country for which it

was designed to be used.

Hewlett-Packard Company

11311 Chinden Boulevard

Boise, Idaho 83714 U.S.A.

Contents

1 Product Information

Chapter contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Product features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Product specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Model and serial numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Product overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Regulatory information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Laser statement for Finland . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

FCC regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Telephone consumer protection act (U.S.) . . . . . . . . . . . . . . . . 27

IC CS-03 requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Declaration of conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Canadian DOC regulations. . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Environmental product stewardship program . . . . . . . . . . . . . . 30

Material safety data sheet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

2 Installation and operation

Chapter contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Operating environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Media requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Toner cartridge information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Storage conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Storing opened toner cartridges . . . . . . . . . . . . . . . . . . . . . . . . 38

Toner Recycling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Control panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Control panel messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Menu tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

3 Maintenance

Chapter contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Life expectancies of consumables . . . . . . . . . . . . . . . . . . . . . . . . . 56

Cleaning and maintaining the equipment . . . . . . . . . . . . . . . . . . . . 57

Cleaning the document scanner path . . . . . . . . . . . . . . . . . . . . . . . 58

Cleaning the print path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Using a cleaning page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Contents 3

4 Functional overview

Chapter contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Basic functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Printer functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

ECU/power system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Print engine control system . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Power system (on ECU) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Formatter system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Central processing unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Parallel interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Control panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Draft mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Image formation system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Toner cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Step 1: Primary charging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Step 2: Scanning exposure. . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Step 3: Developing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Step 4: Transferring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Step 5: Separating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Step 6: Drum cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Fixing stage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Printer feed system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Paper jam detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Solenoid, photosensors, and switches . . . . . . . . . . . . . . . . . . . 80

Document scanner system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Basic sequence of operation (formatter-to-printer) . . . . . . . . . . . . . 83

5 Removal and replacement

Chapter contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Removal and replacement strategy. . . . . . . . . . . . . . . . . . . . . . . . . 86

Required tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Covers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Back cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Right side cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Left side cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Left front cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

RFI shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Document scanner assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Printer door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Document release door. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Upper guide assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Contact image sensor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Document scanner assembly/motor . . . . . . . . . . . . . . . . . . . . 104

Document scanner pickup roller . . . . . . . . . . . . . . . . . . . . . . . 106

Contents

Internal assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

LIU board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Formatter board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Metal side plate. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Exit roller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Delivery assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Fuser pressure plate. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Front casing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Heating element . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Pressure roller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Face-up/face-down lever . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Fuser exit roller assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Paper exit sensor flag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Laser/scanner assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Solenoid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Pickup roller assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Paper feed frame . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Transfer roller guide and transfer roller. . . . . . . . . . . . . . . . . . 132

Kick plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Separation pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Subpads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Feed assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Bottom assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Cable guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Main Motor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

ECU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Feet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

6 Troubleshooting

Chapter contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Basic troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Error messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Image formation troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . 157

Check the toner cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Solving image quality problems . . . . . . . . . . . . . . . . . . . . . . . 158

Solving paper feed problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Solving general software problems . . . . . . . . . . . . . . . . . . . . . . . . 169

Functional checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Simple hardware test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Engine test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Internal reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Printing all reports at once . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Half-self test functional check . . . . . . . . . . . . . . . . . . . . . . . . . 177

Drum rotation functional check . . . . . . . . . . . . . . . . . . . . . . . . 178

Heating element check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

High-voltage power supply check . . . . . . . . . . . . . . . . . . . . . . 180

Contents 5

Paper curl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Paper path check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Troubleshooting tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Paper path and components. . . . . . . . . . . . . . . . . . . . . . . . . . 183

Document path and components . . . . . . . . . . . . . . . . . . . . . . 184

Repetitive image defect ruler . . . . . . . . . . . . . . . . . . . . . . . . . 185

Document scanner recalibration . . . . . . . . . . . . . . . . . . . . . . . 186

Main wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Service menus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Control panel service menu . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Extended service menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Softswitches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

To change the country code softswitch. . . . . . . . . . . . . . . . . . 197

Firmware and software downloads . . . . . . . . . . . . . . . . . . . . . . . . 199

Hardware, software, and firmware compatibility . . . . . . . . . . . 200

Fax trace report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

7 Parts and diagrams

Chapter contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

How to use the parts lists and diagrams . . . . . . . . . . . . . . . . . . . . 210

Ordering parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Consumables and accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Ordering consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Common hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Alphabetical parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

Numerical parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

Appendix A Additional user notes

Document scanner separation pad replacement. . . . . . . . . . . . . . 255

When to replace the document scanner separation pad . . . . 255

How to replace the document scanner separation pad. . . . . . 256

Index

Contents

Figures

Figure 1.

Figure 2.

Figure 3.

Figure 4.

Figure 5.

Figure 6.

Figure 7.

Figure 8.

Figure 9.

Model and serial number label . . . . . . . . . . . . . . . . . 18

Document scanner path . . . . . . . . . . . . . . . . . . . . . . 19

Printer path (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Printer path (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Rear view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Control panel layout . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Basic configuration . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Printer unit functional block diagram . . . . . . . . . . . . . 67

ECU loads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Figure 10. High-voltage power supply circuit . . . . . . . . . . . . . . . 71

Figure 11. Image formation block diagram . . . . . . . . . . . . . . . . . 74

Figure 12. Simplified paper path . . . . . . . . . . . . . . . . . . . . . . . . . 78

Figure 13. Solenoid, photosensors, and switches . . . . . . . . . . . 80

Figure 14. Simplified document path . . . . . . . . . . . . . . . . . . . . . 82

Figure 15. General timing diagram . . . . . . . . . . . . . . . . . . . . . . . 84

Figure 16. Back cover removal (1 of 2) . . . . . . . . . . . . . . . . . . . . 88

Figure 17. Back cover removal (2 of 2) . . . . . . . . . . . . . . . . . . . . 89

Figure 18. Right side cover removal . . . . . . . . . . . . . . . . . . . . . . 90

Figure 19. Left side cover removal . . . . . . . . . . . . . . . . . . . . . . . 91

Figure 20. Left front cover removal . . . . . . . . . . . . . . . . . . . . . . . 92

Figure 21. Top cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Figure 22. RFI shield removal . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Figure 23. Printer door removal (1 of 3) . . . . . . . . . . . . . . . . . . . 95

Figure 24. Printer door removal (2 of 3) . . . . . . . . . . . . . . . . . . . 96

Figure 25. Printer door removal (3 of 3) . . . . . . . . . . . . . . . . . . . 97

Figure 26. Document release door removal (1 of 2) . . . . . . . . . . 98

Figure 27. Document release door removal (2 of 2) . . . . . . . . . . 99

Figure 28. Upper guide assembly removal (1 of 2) . . . . . . . . . . 100

Figure 29. Upper guide assembly removal (2 of 2) . . . . . . . . . . 101

Figure 30. Contact image sensor removal (1 of 2) . . . . . . . . . . 102

Figure 31. Contact image sensor removal (2 of 2) . . . . . . . . . . 103

Figure 32. Document scanner motor removal (1 of 2) . . . . . . . 104

Figure 33. Document scanner motor removal (2 of 2) . . . . . . . 105

Figure 34. Document scanner pickup roller removal . . . . . . . . 106

Figure 35. LIU board removal . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Figure 36. Formatter board removal (1 of 2) . . . . . . . . . . . . . . . 108

Figure 37. Formatter board removal (2 of 2) . . . . . . . . . . . . . . . 109

Figure 38. Metal side plate removal . . . . . . . . . . . . . . . . . . . . . 110

Figure 39. Exit roller removal . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Figure 40. Delivery assembly removal (1 of 2) . . . . . . . . . . . . . 112

Figure 41. Delivery assembly removal (2 of 2) . . . . . . . . . . . . . 113

Contents-7

Figure 42. Fuser pressure plate removal . . . . . . . . . . . . . . . . . 114

Figure 43. Fuser pressure plate replacement . . . . . . . . . . . . . . 115

Figure 44. Front casing removal . . . . . . . . . . . . . . . . . . . . . . . . 116

Figure 45. Heating element removal (1 of 2) . . . . . . . . . . . . . . 117

Figure 46. Heating element removal (2 of 2) . . . . . . . . . . . . . . 118

Figure 47. Pressure roller guide removal . . . . . . . . . . . . . . . . . 119

Figure 48. Face-up/face-down lever replacement . . . . . . . . . . 120

Figure 49. Fuser exit roller assembly removal . . . . . . . . . . . . . 121

Figure 50. Paper exit sensor flag replacement . . . . . . . . . . . . . 122

Figure 51. Laser/scanner assembly removal . . . . . . . . . . . . . . 123

Figure 52. Solenoid removal (1 of 2) . . . . . . . . . . . . . . . . . . . . 124

Figure 53. Solenoid removal (2 of 2) . . . . . . . . . . . . . . . . . . . . 125

Figure 54. Pickup roller assembly removal (1 of 2) . . . . . . . . . 126

Figure 55. Pickup roller assembly removal (2 of 2) . . . . . . . . . 127

Figure 56. Paper pickup roller assembly replacement . . . . . . . 128

Figure 57. Paper feed frame removal (1 of 3) . . . . . . . . . . . . . . 129

Figure 58. Paper feed frame removal (2 of 3) . . . . . . . . . . . . . . 130

Figure 59. Paper feed frame removal (3 of 3) . . . . . . . . . . . . . . 131

Figure 60. Transfer roller guide and transfer roller removal . . . 132

Figure 61. Kick plate removal . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Figure 62. Kick plate spring replacement . . . . . . . . . . . . . . . . . 134

Figure 63. Separation pad removal . . . . . . . . . . . . . . . . . . . . . 135

Figure 64. Subpad removal . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Figure 65. Feed assembly removal (1 of 3) . . . . . . . . . . . . . . . 137

Figure 66. Feed assembly removal (2 of 3) . . . . . . . . . . . . . . . 138

Figure 67. Feed assembly removal (3 of 3) . . . . . . . . . . . . . . . 139

Figure 68. Cable guide removal . . . . . . . . . . . . . . . . . . . . . . . . 140

Figure 69. Motor removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Figure 70. ECU removal (1 of 4) . . . . . . . . . . . . . . . . . . . . . . . . 142

Figure 71. ECU removal (2 of 4) . . . . . . . . . . . . . . . . . . . . . . . . 143

Figure 72. ECU removal (3 of 4) . . . . . . . . . . . . . . . . . . . . . . . . 144

Figure 73. ECU removal (4 of 4) . . . . . . . . . . . . . . . . . . . . . . . . 145

Figure 74. Feet removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Figure 75. Engine test switch location . . . . . . . . . . . . . . . . . . . 174

Figure 76. Toner cartridge high-voltage connection points . . . . 180

Figure 77. High-voltage connector assembly . . . . . . . . . . . . . . 181

Figure 78. Overriding SW101 . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Figure 79. Paper path and components . . . . . . . . . . . . . . . . . . 183

Figure 80. Document path and components . . . . . . . . . . . . . . . 184

Figure 81. Repetitive image defect ruler . . . . . . . . . . . . . . . . . . 185

Figure 82. General circuit diagram (1 of 2) . . . . . . . . . . . . . . . . 188

Figure 83. General circuit diagram (2 of 2) . . . . . . . . . . . . . . . . 189

Figure 84. Example of a successfully sent fax . . . . . . . . . . . . . 206

Figure 85. Example of a successfully received fax . . . . . . . . . . 207

Figure 86. Major assembly locations . . . . . . . . . . . . . . . . . . . . 215

Figure 87. Supports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

Figure 88. External covers and panels . . . . . . . . . . . . . . . . . . . 218

Figure 89. Printer door (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . 220

Figure 90. Printer door (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . 222

Figure 91. Document scanner assembly . . . . . . . . . . . . . . . . . 224

Figure 92. Internal components (1 of 3) . . . . . . . . . . . . . . . . . . 226

Figure 93. Internal components (2 of 3) . . . . . . . . . . . . . . . . . . 228

Figure 94. Internal components (3 of 3) . . . . . . . . . . . . . . . . . . 230

Figure 95. Electrical components assembly . . . . . . . . . . . . . . . 232

Figure 96. Paper pickup assembly . . . . . . . . . . . . . . . . . . . . . . 234

Figure 97. Feed assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

Figure 98. Separation guide assembly . . . . . . . . . . . . . . . . . . . 238

Figure 99. Delivery assembly . . . . . . . . . . . . . . . . . . . . . . . . . . 240

Figure 100. Document scanner separation pad replacement . . . 256

Tables

Table 1.

Product features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Table 2.

Table 3.

Table 4.

Table 5.

Table 6.

Table 7.

Table 8.

Table 9.

Physical specifications . . . . . . . . . . . . . . . . . . . . . . . . 16

Performance specifications . . . . . . . . . . . . . . . . . . . . 16

Power specifications. . . . . . . . . . . . . . . . . . . . . . . . . . 17

Operating acoustical emissions specifications . . . . . . 17

Skew specifications . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Environmental requirements. . . . . . . . . . . . . . . . . . . . 36

Media requirements . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Control panel messages. . . . . . . . . . . . . . . . . . . . . . . 40

Life expectancies of consumables . . . . . . . . . . . . . . . 56

DC power distribution . . . . . . . . . . . . . . . . . . . . . . . . . 70

Timing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Control panel service menu . . . . . . . . . . . . . . . . . . . 190

Extended service menu tree. . . . . . . . . . . . . . . . . . . 192

Extended service mode self-test failures . . . . . . . . . 193

Extended service mode tests . . . . . . . . . . . . . . . . . . 194

Extended service mode reports . . . . . . . . . . . . . . . . 195

Country code softswitch sequences. . . . . . . . . . . . . 198

Hardware, software, and firmware compatibility. . . . 200

Fax phase sequence . . . . . . . . . . . . . . . . . . . . . . . . 202

Appropriate responses . . . . . . . . . . . . . . . . . . . . . . . 203

Fax abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

Consumables and accessories. . . . . . . . . . . . . . . . . 211

Common fasteners . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Supports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

External covers and panels . . . . . . . . . . . . . . . . . . . 219

Printer door (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . 221

Printer door (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . 223

Document scanner assembly . . . . . . . . . . . . . . . . . . 225

Internal components (1 of 3). . . . . . . . . . . . . . . . . . . 227

Internal components (2 of 3). . . . . . . . . . . . . . . . . . . 229

Internal components (3 of 3). . . . . . . . . . . . . . . . . . . 231

Electrical components assembly . . . . . . . . . . . . . . . 233

Paper pickup assembly . . . . . . . . . . . . . . . . . . . . . . 235

Feeder assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . 237

Separation guide assembly . . . . . . . . . . . . . . . . . . . 239

Delivery assembly . . . . . . . . . . . . . . . . . . . . . . . . . . 241

Alphabetical parts list . . . . . . . . . . . . . . . . . . . . . . . . 242

Numerical parts list. . . . . . . . . . . . . . . . . . . . . . . . . . 249

Table 10.

Table 11.

Table 12.

Table 13.

Table 14.

Table 15.

Table 16.

Table 17.

Table 18.

Table 19.

Table 20.

Table 21.

Table 22.

Table 23.

Table 24.

Table 25.

Table 26.

Table 27.

Table 28.

Table 29.

Table 30.

Table 31.

Table 32.

Table 33.

Table 34.

Table 35.

Table 36.

Table 37.

Table 38.

Table 39.

Contents-11

Product Information

Chapter contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Product features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Product specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Model and serial numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Product overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Regulatory information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Chapter contents 13

Introduction

The HP LaserJet 3100/3150 product is a powerful business tool with

the capabilities of a full range of office equipment. With the HP

LaserJet 3100/3150 product, you can:

● Print—Easily print documents with the laser quality you have

come to expect from an HP LaserJet printer.

● Fax—Use the HP LaserJet 3100/3150 product as a standalone

fax machine to send and receive faxes, as well as perform

advanced tasks such as forwarding faxes to other locations. Use

the software to send faxes from and receive them to your

computer.

● Copy—Make superior laser-quality copies. You can make up to

99 copies of a 30-page original. You can also enlarge, reduce,

adjust contrast and collate.

● Scan—Scan important documents to create electronic files.

● Use Software—Use the software to print, fax, copy, or scan. Also

use the software to store and organize scanned documents.

14 Product Information

Product features

Table 1. Product features

Feature

Description

Print speed

6 pages per minute (ppm)

6 ppm

Copy speed

Fax transmission speed

6 seconds per page

Margins for scanned items 0.16 in (4.06 mm) at leading and trailing edges

0.12 in (3.05 mm) at sides

Margins for printed pages

0.20 in (5.08 mm) at sides

0.25 in (6.35 mm) at leading and trailing edges

Fax compatibility

Fax coding schemes

Modem speed

International Telecommunications Union (ITU) Group 3

MR, MMR, MH, and JBIG

14,400 bits per second (bps)

Yes

Speed dialing

Distinctive ring detect

Multiple copies

Yes

Up to 99 per job

50% to 200%

Copy Reduction/

Enlargement

Memory

2 megabytes (MB) (approximately 150 pages)

6,000 single-sided pages per month

2,500 single-sided items per month

Printer Duty Cycle

Document Scanner Duty

Cycle

Product features 15

Product specifications

Table 2. Physical specifications

Category

Specification

Height

10.71 in (272 mm) without supports attached;

15.91 in (404 mm) with supports attached

Depth

Width

15.36 in (390 mm) without supports attached;

23.55 in (598 mm) with supports attached

15.12 in (384 mm)

Weight (cartridge installed) 23.37 pounds (10.6 kilograms)

Table 3. Performance specifications

Category

Specification

Print resolution

Scan resolution

Fax resolution

600 dots per inch (dpi)

600 dpi enhanced; 300 dpi optical, with 256 levels of gray

Standard: 203 by 98 dpi

Fine: 203 by 196 dpi

Superfine: 300 by 300 dpi (no halftone)

Photo: 300 by 300 dpi (halftone enabled)

Print speed

Copy speed

6 ppm

16 Product Information

Table 4. Power specifications

Category

Specification

Power requirements

100 to 127 Volts alternating current (Vac) +/-10%; 50 to 60 hertz

220 to 240 Vac +/-10%; 50 hertz

Power consumption (in

continuous copy mode)

135 watts

9 watts

Power consumption (idle)

Minimum recommended

circuit capacity

4.2 amps (110 volts)

2 amps (220 volts)

(4.2 amps maximum pull)

Table 5. Operating acoustical emissions (per ISO 9296) specifications

Category

Specification

Sound Power Level,

5.7 bels (B)

L_WAd(1 bel = 10 decibels)

Sound Pressure Level,

L_pAm(Operator Position)

52 decibels (dB)

43 dB

Sound Pressure Level,

L_pAm(Bystander Position)

Table 6. Skew specifications

Category

Specification

Print skew—left

0.6% (1.5 mm over 250 mm in length)

0.64% (1.2 mm over 190 mm in width)

Print skew—right angle

accuracy

Scan skew

1.2%

Product specifications 17

Model and serial numbers

The model number and serial number are listed on an identification

label located on the back of the printer.

HP LaserJet 3100 product Model number C3948A

HP LaserJet 3150 product

Model number C4256A

The serial number contains information about the Country of Origin,

the Revision Level, the Production Code, and production number of

the HP LaserJet 3100/3150 product.

The label also contains power rating and regulatory information. The

label shown in Figure 1 below is a label from an HP LaserJet 3100

product.

Figure 1. Model and serial number label

18 Product Information

Product overview

Figure 2. Document scanner path

Document output support

Document output slot

Document release door/control panel

Document feeder tray guides

Document feeder tray

Document feeder support

Special media lever

Product overview 19

Figure 3. Printer path (1 of 2)

Front paper output

Paper path lever

Control panel

Printer door

Printer door release latches

Paper output support

Paper input support

20 Product Information

Figure 4. Printer path (2 of 2)

Output bin

Input bin

Paper guides

Single-sheet input slot

Product overview 21

Figure 5. Rear view

Power cable connector

Phone line connector (or connectors, depending on country)

Model and serial number label

Parallel cable connector

22 Product Information

Regulatory information

Safety

Transportation

Non-operating Magnetic Field Emissions, IATA Packaging Instructions

902

Laser safety statement

The Center for Devices and Radiological Health (CDRH) of the U.S.

Food and Drug Administration has implemented regulations for laser

products manufactured since August 1, 1976. Compliance is

mandatory for products marketed in the United States. This printer is

certified as a “Class 1” laser product under the U.S. Department of

Health and Human Services (DHHS) Radiation Performance

Standard according to the Radiation Control for Health and Safety Act

of 1968. Since radiation emitted inside this printer is completely

confined within protective housings and external covers, the laser

beam cannot escape during any phase of normal user operation.

WARNING!

Using controls, making adjustments, or performing procedures other

than those specified in this manual may result in exposure to hazardous

radiation.

Regulatory information 23

Laser statement for Finland

Luokan 1 laserlaite

Klass 1 Laser Apparat

HP LaserJet 3100/3150 laserkirjoitin on käyttäjän kannalta turvallinen

luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi

estää lasersäteen pääsyn laitteen ulkopuolelle.Laitteen

turvallisuusluokka on määritetty standardin EN 60825-1 (1994)

mukaisesti.

Varoitus!

Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla

saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle

näkymättömälle lasersäteilylle.

Varning!

Om apparaten används på annat sätt än i bruksanvisning

specificerats, kan användaren utsättas för osynlig laserstrålning, som

överskrider gränsen för laserklass 1.

HUOLTO

HP LaserJet 3100/3150 -kirjoittimen sisällä ei ole käyttäjän

huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa

ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi

huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista,

paperiradan puhdistusta tai muita käyttäjän käsikirjassa lueteltuja,

käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan

suorittaa ilman erikoistyökaluja.

Varo!

Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömälle

lasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen.

Varning!

Om laserprinterns skyddshölje öppnas då apparaten är i funktion,

utsättas användaren för osynlig laserstrålning. Betrakta ej strålen.

Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista:

Aallonpituus 775-795 nm

Teho 5 mW

Luokan 3B laser

24 Product Information

FCC regulations

This equipment has been tested and found to comply with the limits

for a Class B digital device, pursuant to Part 15 of the FCC rules.

These limits are designed to provide reasonable protection against

harmful interference in a residential installation. This equipment

generates, uses, and can radiate radio frequency energy. If is not

installed and used in accordance with the instructions, it may cause

harmful interference to radio communications. However, there is no

guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or

television reception, which can be determined by turning the

equipment off and on, the user is encouraged to try to correct the

interference by one or more of the following measures:

● Reorient or relocate the receiving antenna.

● Increase separation between equipment and receiver.

● Connect equipment to an outlet on a circuit different from that to

which the receiver is located.

● Consult your dealer or an experienced radio/TV technician.

Note

Any changes or modifications to the printer that are not expressly

approved by HP could void the user’s authority to operate this

equipment.

Use of a shielded interface cable is required to comply with the Class

B limits of Part 15 of FCC rules.

FCC part 68 requirements

This equipment complies with FCC rules, Part 68. On the back of this

equipment is a label that contains, among other information, the FCC

registration number and ringer equivalence number (REN) for this

equipment. If requested, this information must be provided to the

telephone company.

The REN is used to determine the quantity of devices which may be

connected to the telephone line. Excessive RENs on the telephone

line may result in the devices not ringing in response to an incoming

call. In most, but not all, areas, the sum of the RENs should not

exceed five (5.0). To be certain of the number of devices that may be

connected to the line, as determined by the total RENs, contact the

telephone company to determine the maximum REN for the calling

area.

Regulatory information 25

This equipment uses the following USOC jacks:

RJ11C

An FCC-compliant telephone cord and modular plug is provided with

this equipment. This equipment is designed to be connected to the

telephone network or premises wiring using a compatible modular

jack which is Part 68 compliant.

This equipment cannot be used on telephone company-provided coin

service. Connection to Party Line Service is subject to state tariffs.

If this equipment causes harm to the telephone network, the

telephone company will notify you in advance that temporary

discontinuance of service may be required. If advance notice isn’t

practical, the telephone company will notify the customer as soon as

possible. Also, you will be advised of your right to file a complaint with

the FCC if you believe it is necessary.

The telephone company may make changes in its facilities,

equipment, operations, or procedures that could affect the operation

of the equipment. If this happens, the telephone company will provide

advance notice in order for you to make the necessary modifications

in order to maintain uninterrupted service.

If trouble is experienced with this equipment, please see the numbers

in the front of this manual for repair and (or) warranty information.

If the trouble is causing harm to the telephone network, the telephone

company may request you remove the equipment from the network

until the problem is resolved.

The following repairs can be done by the customer:

Replace any original equipment that came with the HP LaserJet

3100/3150 product. This includes the toner cartridge, the supports for

trays and bins, the power cord and the telephone cord.

It is recommended that the customer install an AC surge arrestor in

the AC outlet to which this device is connected. This is to avoid

damage to the equipment caused by local lightning strikes and other

electrical surges.

26 Product Information

Telephone consumer protection act (U.S.)

The Telephone Consumer Protection Act of 1991 makes it unlawful

for any person to use a computer or other electronic device, including

fax machines, to send any message unless such message clearly

contains, in a margin at the top or bottom of each transmitted page or

on the first page of the transmission, the date and time it is sent and

an identification of the business, other entity, or individual sending the

message and the telephone number of the sending machine or such

business, other entity, or individual. (The telephone number provided

may not be a 900 number or any other number for which charges

exceed local or long-distance transmission charges.)

In order to program this information into your facsimile, please see

“Setting the fax header” and “Setting the time and date” in the user

guide.

Regulatory information 27

IC CS-03 requirements

NOTICE: The Industry Canada label identifies certified equipment.

This certification means that the equipment meets certain

telecommunications network protective, operational and safety

requirements as prescribed in the appropriate Terminal Equipment

Technical Requirement document(s). The Department does not

guarantee the equipment will operate to the user’s satisfaction.

Before installing this equipment, users should ensure that it is

permissible to be connected to the facilities of the local

telecommunications company. The equipment must also be installed

using an acceptable method of connection. The customer should be

aware that compliance with the above conditions may not prevent

degradation of service in some situations.

Repairs to certified equipment should be coordinated by a

representative designated by the supplier. Any repairs or alterations

made by the user to this equipment, or equipment malfunctions, may

give the telecommunications company cause to request the user to

disconnect the equipment.

Users should ensure for their own protection that the electrical ground

connections of the power utility, telephone lines and internal metallic

water pipe system, if present, are connected together. This

precaution may be particularly important in rural areas.

Caution: Users should not attempt to make such connections

themselves, but should contact the appropriate electric inspection

authority, or electrician, as appropriate.

The Ringer Equivalence Number (REN) of this device is 0.7.

NOTICE: The Ringer Equivalence Number (REN) assigned to each

terminal device provides an indication of the maximum number of

terminals allowed to be connected to a telephone interface. The

termination on an interface may consist of any combination of devices

subject only to the requirement that the sum of the Ringer

Equivalence Number of all the devices does not exceed 5.

The standard connecting arrangement code (telephone jack type) for

equipment with direct connections to the telephone network is

CA11A.

28 Product Information

Declaration of conformity

according to ISO/IEC Guide 22 and EN 45014

Manufacturer’s Name: Hewlett-Packard Company

Manufacturer’s Address: 11311 Chinden Boulevard

Boise, Idaho 83714-1021, USA

declares, that the product

Product Name:

Model Number:

Product Options:

HP LaserJet 3100/3150 product

CxxxxA

ALL

conforms to the following Product Specifications:

Safety:

EMC:

IEC 950:1991+A1+A2+A3 / EN 60950:1992+A1+A2+A3

EN 41003:1993

IEC 825-1:1993 / EN 60825-1:1994 Class 1 (Laser/LED)

CISPR 22:1993+A1 / EN 55022:1994 Class B¹

EN 50082-1:1992

IEC 801-2:1991 / prEN 55024-2:1992-3kV CD, 8kV AD

IEC 801-3:1984 / prEN 55024-3:1991-3 V/m

IEC 801-4:1988 / prEN 55024-4:1992-0.5 kV Signal Lines

1.0 kV Power Lines

IEC 1000-3-2:1995 / EN61000-3-2:1995

IEC 1000-3-3:1994 / EN61000-3-3:1995

FCC Title 47 CFR, Part 15 Class B²/ ICES-003, Issue 2

AS / NZS 3548:1995 / CISPR 22:1993 Class B¹

Supplementary Information:

The product herewith complies with the requirements of the following Directives and carries the CE-

marking accordingly:

the EMC directive 89/336/EEC

the Low Voltage Directive 73/23/EEC

¹This product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.

²This Device complies with part 15 of the FCC Rules. Operation is subject to the following two

conditions: (1) this device may not cause harmful interference, and (2) this device must accept any

interference received, including interference that may cause undesired operation.

March 25, 1997

For Compliance Information ONLY, contact:

Australia Contact: Product Regulations Manager, Hewlett-Packard Australia Ltd., 31-41 Joseph Street,

Blackburn, Victoria 3130, Australia

European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard Gmbh,

Department HQ-TRE / Standards Europe, Herrenberger Strasse 130, D-71034

Böblingen (FAX: +49-7031-14-3143)

USA Contact:

Product Regulations Manager, Hewlett-Packard Company, PO Box 15, Mail Stop 160,

Boise, ID, 83707-0015 (Phone: 208-396-6000)

Regulatory information 29

Canadian DOC regulations

Complies with Canadian EMC Class B requirements.

Conforme á la classe B des normes canadiennes de compatibilité

électromagnétiques. << CEM>>.

Environmental product stewardship program

Protecting the environment

Hewlett-Packard Company is committed to providing quality products

in an environmentally sound manner. This HP LaserJet printer has

been designed with several attributes to minimize impacts on our

environment.

This HP LaserJet printer design eliminates:

Ozone production

The printer does not use high-voltage corona wires in the

electrophotographic process and therefore generates no appreciable

ozone gas (O₃). Instead, this printer uses charging rollers in the toner

cartridge and in the print engine.

This HP LaserJet printer design reduces:

Energy consumption

Energy usage drops to as little as 9 watts while in idle mode. Not only

does this save natural resources, but it also saves money without

affecting the high performance of this product. This product qualifies

for the ENERGY STAR. ENERGY STAR is a voluntary program

established to encourage the development of energy-efficient office

products. ENERGY STAR is a U.S. registered service mark of the U.S.

Environmental Protection Agency.

As an ENERGY STAR partner, Hewlett-

Packard Company has determined that

this product meets ENERGY STAR

Guidelines for energy efficiency.

30 Product Information

Toner consumption

Depending on the type of printer driver you have, you may be able to

select a “draft” mode which uses about 50% less toner, thereby

extending the life of the toner cartridge. This is only available using

printer driver properties when printing or making copies from the

software.

Paper use

Depending on the type of program you use, you may be able to print 2

or 4 document pages on each printed page. This “N-up” printing

practice and the printer’s manual duplex capability (two-sided

printing) reduce paper usage and the resulting demands on natural

resources.

The design of this HP LaserJet printer facilitates the recycling of:

Plastics

Plastic parts have marking according to international standards that

enhance the ability to identify plastics for recycling purposes at the

end of the product’s life.

HP LaserJet Printing Supplies

In many countries, this product's printing supplies (e.g., toner

cartridge, drum, fuser) can be returned to HP through the HP Planet

Partners Printing Supplies Environmental Program. An easy-to-use

and free takeback program is available in more than 20 countries.

Multilingual program information and instructions are included in

every new HP LaserJet toner cartridge and consumables package.

HP Planet Partners Printing Supplies Environmental Program

Information

Since 1990, the HP LaserJet Toner Cartridge Recycling Program has

collected more than 25 million used LaserJet toner cartridges that

otherwise may have been discarded in the world's landfills. The HP

LaserJet toner cartridges and consumables are collected and bulk

shipped to our resource and recovery partners who disassemble the

cartridge. After a thorough quality inspection, selected parts such as

nuts, screws, and clips are reclaimed for use in new cartridges.

Remaining materials are separated and converted into raw materials

for use by other industries to make a variety of useful products.

Returns

For a more environmentally responsible return of used cartridges and

consumables, HP encourages the use of bulk returns. Simply bundle

two or more cartridges or consumables together and use the single,

pre-paid, pre-addressed UPS label that is supplied in the package.

Regulatory information 31

For more information in the U.S. or Canada, call (1) (800) 340-2445

(U.S.) or (1) (800) 387-3867. Or, visit the HP LaserJet Supplies

website at the following address:

http://www.ljsupplies.com/planetpartners/

For more information in Mexico, call 258-40-44 (Mexico City) or (1)

(800) 900-7200 (outside Mexico City). Or, visit the website at the

following address:

http://www.hp.com/latinamerica

All other customers should call their local HP Sales and Service

Office or visit the following websites for further information regarding

availability of the HP Planet Partners LaserJet Toner Cartridge and

Consumables Recycling Program:

Latin America: http://www.hp.com/latinamerica

Asia/Pacific Region: http://www.asiapacific.hp.com/planp1

Europe: http://www.hp.com/pays/eur_supplies/english/planetpartners

Paper

This printer is suited for the use of recycled papers when the paper

meets the guidelines outlined in the HP LaserJet Printer Family Paper

Specification Guide (HP part number 5040-9072). This printer is

suited for the use of recycled paper according to DIN 19 309.

To ensure longevity of your HP LaserJet printer, HP provides the

following:

Extended warranty

HP SupportPack provides coverage for the HP hardware product and

all HP-supplied internal components. The hardware maintenance

covers a three-year period from date of the HP product purchase. HP

SupportPack must be purchased by the customer within 90 days of

the HP product purchase. Information on HP SupportPack is available

in a fax format by calling the U.S. HP FIRST (Fax Information

Retrieval Support Technology) at (800) 333-1917.

After connecting, press 1, and then press 1 again. The document

number is 9036. International customers can contact the nearest

HP-authorized reseller about this service.

If you have access to the internet, please try the HP Support Services

website about HP Support Pack at the following address:

http://www.hp.com/ssg/serv.pack.html

The following website contains worldwide customer service and

support contact information:

http://www.hp.com/ssg/contact/world.html

32 Product Information

Spare parts and consumables availability

Spare parts and consumable supplies for this product will be made

available for at least five years after production has stopped.

Regulatory information 33

Material safety data sheet

The Material Safety Data Sheet (MSDS) can be obtained by

contacting the fax-on-demand service in the HP LaserJet Supplies

website at the following address:

http://www.hp.com/go/msds

If you do not have access to the internet, call U.S. HP FIRST at

(800) 231-9300. After connecting, press 1. Then, request document

number 10164.

Non-U.S. customers should refer to the HP LaserJet 3150 product

user guide for HP FIRST phone numbers and information.

34 Product Information

Installation and

operation

Chapter contents

Operating environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Media requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Toner cartridge information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Control panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Chapter contents 35

Operating environment

The environmental requirements listed below must be maintained to

ensure the proper operation of the HP LaserJet 3100/3150 product.

Table 7. Environmental requirements

Category

Requirement

Operating (working or

standby)

Temperature: 59 to 90.5 degrees Fahrenheit

(15 to 32.5 degrees Celsius)

Humidity: 10 to 80 percent relative humidity (no condensation)

Non-operating

Normal storage

Temperature (toner cartridge): -4 to 104°F (-20 to 40°C);

Temperature (product): -4 to 140°F (-20 to 60°C)

Humidity: 10 to 90 percent relative humidity (no condensation)

Temperature: 32 to 95°F (0 to 35°C)

Humidity: 35 to 85 percent relative humidity

Consider the following before installing the printer:

● Install in a well-ventilated, dust-free area.

● Install on a hard, flat, continuous surface, with all four feet level.

Do not install on carpet or other soft surfaces.

● Ensure adequate power is supplied.

Note

Uninterruptible power supplies (UPS) may be used with the

HP LaserJet 3100/3150 product.

● Install away from direct sunlight, open flames, or ammonia fumes.

If the HP LaserJet 3100/3150 product is placed near a window,

make sure the window has a curtain or blind to block direct

sunlight.

● Install with enough space around the product for proper access

and ventilation.

● Install away from the direct flow of exhaust from air ventilation

systems.

36 Installation and operation

Media requirements

Media must be in good condition. Do not use media that is torn, worn,

or irregular. The table below details media requirements of the HP

LaserJet 3100/3150 product.

Table 8. Media requirements

Input for paper input bin and single-sheet input slot (for printer path)

Media size

Maximum: 8.5 by 14 in (216 by 356 mm)

Minimum: 3 by 5 in (76.2 by 127 mm)

Media weight

For paper output bin: 16 to 28 lb; (60 to 105 g/m )

For front output slot: 16 to 42 lb (60 to 157 g/m )

Paper input bin capacity

Up to 100 sheets of media at 20 lb (75 g/m ) weight or lighter

(fewer than 100 sheets of heavier media) or up to 10 envelopes

Input for document feeder tray (for document scanner path)

Item size

Maximum width: 8.5 in (216 mm)

Maximum length: 39 in (991 mm); up to 118 in (2997.2 mm) with

“long pages” enabled

Minimum size: 2 by 3.5 in (51 by 89 mm)

Item weight

Maximum: 28 lb (105 g/m ) for normal use;

up to 67 lb (252 g/m ) when using special media lever

Minimum: 12 lb (44 g/m )

Document feeder tray

capacity

Up to 30 pages of an item at 20 lb (75 g/m ) weight or lighter

Fewer than 30 pages of items up to 28 lb (105 g/m ) weight

One page at a time of 12 to 67 lb (44 to 252 g/m ) weight using

special media lever

Output capacities

Paper output bin

Up to 100 sheets of 20 lb (75 g/m ) or lighter paper

Front paper output slot

Document output tray

Up to 20 pages of 20 lb (75 g/m ) or lighter paper

Up to 30 pages of an item at 28 lb (105 g/m )

Media requirements 37

Toner cartridge information

Toner cartridges contain components that are sensitive to light,

temperature, and humidity. Follow the recommendations in this

section to ensure the highest quality and longest life of HP toner

cartridges.

Keep the HP LaserJet 3100/3150 product within the following

environmental conditions for optimum performance.

Storage conditions

Toner cartridges are affected by their environment. Packaging

protects toner cartridges from light and increases storage life. It is

important to store cartridges in their original packaging until ready for

installation.

When storing cartridges in a warehouse or work area, make sure the

storage place meets the conditions specified in Table 6.

Storing opened toner cartridges

Because cartridges do not have shutters to cover the laser beam

access slot, they should be kept inside the HP LaserJet 3100/3150

product until empty. Toner cartridges that have had the toner sealing

tape removed are also more vulnerable to environmental extremes.

If a toner cartridge must be removed from the HP LaserJet 3100/3150

product, always store the cartridge:

● Inside the protective bag in which it was originally packaged.

● In a dark cabinet, away from direct sunlight.

● Correct side up and in a horizontal position (not standing on end).

● Away from ammonia or organic solvent fumes.

CAUTION

Never ship the HP LaserJet 3100/3150 product with a toner cartridge

installed. Excessive vibration during shipping can cause toner to leak,

contaminating the product and possibly damaging the drum. Never

expose a cartridge to direct sunlight or to room light for more than a

few minutes. Bright light can permanently damage a toner cartridge.

Toner Recycling

See recycling information in Chapter 1.

38 Installation and operation

Control panel

Figure 6. Control panel layout

1. Ready light

2. Error light

7. Forward arrow key

13. Speed-dial key

14. Redial/pause key

15. Numeric keys

16. Volume key

8. Stop/clear key

3. Control panel display

4. Enter/menu key

5. Backspace key

6. Back arrow key

9. Copy key

10. One-touch keys

11. Start key

17. Resolution key

18. Contrast key

12. Manual dial key

Control panel 39

Control panel messages

These control panel messages are listed alphabetically, and are

accompanied by the cause for the message and steps to take to

resolve the problem.

Table 9. Control panel messages

Message Cause

Solution

(number) is a Group The group-dial code you entered is

Enter a different one-touch key or

speed-dial code that is not assigned.

Group not Allowed

assigned to a group, but a group cannot

be dialed at this point. (Entries assigned

as groups cannot be assigned into other

groups.)

Already in Group

While programming a group-dial code,

you tried to add a fax number that is

already in the group.

Continue by adding the next fax number

you want to the group.

Blacklisted

(France only)

The fax number you tried to dial has

received a voice answer or no answer,

was busy on the first dial and redials, or

was busy with redials pending.

To clear the blacklist, unplug the fax

machine’s power cord from the power

strip or outlet and plug it back in.

Busy

The fax line to which you sent a fax was

Check the fax number and try again to

busy. The HP LaserJet 3100/3150 product send the fax. If the message appears

automatically redials the busy line the

number of times specified.

again, try to send the fax to another fax

machine or try again later.

Cancel Group Edit

ENTER to Confirm

You pressed BACK SPACE while in a group- Press START to return to the group-dial

dial code in the Group Dial Setup Menu. code and continue editing.

Press ENTER/MENU to go to the Group

Dial Setup Menu. (Press ENTER/MENU

again to choose a different group-dial

code.)

Press STOP/CLEAR to exit the Menu

settings.

40 Installation and operation

Table 9. Control panel messages

Message

Cause

Solution

Clear Document

From Scanner

Your document jammed while being fed

through the document feeder tray or the

HP LaserJet 3100/3150 product loaded

multiple sheets of the document.

Open the document release door,

remove the jammed item, and then

close the door.

The special media lever was in the wrong Remove the jammed item as detailed

position for the document you sent.

above. Then, check the special media

lever. It should be to the left for regular-

weight items or to the right for thick or

light items, which must be fed one at a

time.

The control panel configuration was set

incorrectly.

Check the control panel configuration for

outgoing faxes, including the “send long

pages” setting.

Control panel 41

Table 9. Control panel messages

Message Cause

Solution

CommunicationError An error occurred while trying to transmit Try again to send the fax.

a fax. Brief descriptions of communication Try to send the fax to another fax

errors are listed below:

machine.

Make sure the telephone cord is

securely connected. Then, check for a

dial tone on the phone line by pressing

MANUAL DIAL.

60 no RTC at end of fax

81 memory filled up

82 fax was too short

84 power fail while receiving

85 failed to train

86 in ECM, fax data had error(s)

87 NEC failed to decode (T.4 or T.6

coding error

Make sure the phone line is working by

disconnecting the HP LaserJet 3100/

3150 product, plugging in a telephone to

the phone line, and making a voice call.

Connect the product to a different phone

line.

Reset the product by pressing and

holding STOP/CLEAR for seven seconds.

Wait and try resending the fax later.

88 received scan line exceeds 13 sec

(T.4-3.2)

89 modem setup timeout

90 low speed command time out

91 bad low speed command

92 transmit error: no DIS

93 transmit error: no answer

94 transmit error: canceled by operator

95 transmit error: failed to train

96 transmit error: busy

97 transmit error: no dial tone

100 poll-in error: no document to poll

101 document jam

102 receive error: too many mailbox

logs

103 receive error: had poll document but

no memory for receive

104 transmit error: no MCF

105 image processing chip fell behind

106 transmit: modem output buffer error

107 PIN received

108 RR/RNR timeout

109 generic ECM error

110 possible missing/partial pages in

ECM

111 T4 bit not set in DIS

112 wrong password

113 communications error in remote

setup (JetFax only)

114 fax document was lost (JetFax only)

115 blacklist

116 SUB/PWD error

117 timeout waiting for image

processing chip

118 no fax detected

119 remote access

120 caller disconnected prematurely

42 Installation and operation

Table 9. Control panel messages

Message

Cause

Solution

Configuration

Err # (number 1-4)

An error was detected in the SRAM.

Unplug the power cord from the power

source, wait 10 seconds, and replug in

the power cord.

Try plugging the power cord into a

different power source.

If the error persists, see Chapter 6,

“Troubleshooting.”

Config. Stuck Addr

Config. Tied Addr.

In Service Mode only, SRAM stuck

address test.

Unplug the power cord from the power

source, wait 10 seconds, and replug in

the power cord. If the error persists, see

Chapter 6, “Troubleshooting.”

In Service Mode only, SRAM tied address Unplug the power cord from the power

test.

source, wait 10 seconds, and replug in

the power cord. If the error persists, see

Chapter 6, “Troubleshooting.”

Decoding Error #

(number 1-3)

There was an error in decoding with the

image processing chip.

Unplug the power cord from the power

source, wait 10 seconds, and replug in

the power cord.

Try plugging the power cord into a

different power source.

If the error persists, see Chapter 6,

“Troubleshooting.”

Documents Were

Lost START to

Continue

Power to the HP LaserJet 3100/3150

product was interrupted, and documents 3150 product prints a report. Check the

in memory were lost.

Press START. The HP LaserJet 3100/

Status column for the “Fax Document

was Lost” message. The associated

incoming and outgoing faxes should be

resent.

Encoding Error

There was an error in encoding with the

image processing chip.

Unplug the power cord from the power

source, wait 10 seconds, and replug in

the power cord. If the error persists, see

Chapter 6, “Troubleshooting.”

Errors Likely in

Pages

The fax transmission was completed, but Try resending the fax or asking the

there are likely to be errors in the pages

specified.

sender to resend the fax to you.

Try faxing to another fax number.

Try connecting the product to a different

phone line.

Control panel 43

Table 9. Control panel messages

Message Cause

Solution

Fax Document was Faxes in memory were lost as a result of a If you set up faxes to be sent at a future

Lost

power failure.

time or to be polled, or if the product

was set to receive faxes to memory,

print a fax log to identify the lost faxes.

The lost faxes should be resent.

Fax Memory Error

#(number 1-5)

An error was detected in DRAM.

Unplug the power cord from the power

source, wait 10 seconds, and replug in

the power cord.

Try a different power source or surge

protector.

If the error persists, see Chapter 6,

“Troubleshooting.”

Group is Empty, Use Appears when you are creating a group- Begin adding fax numbers to the group-

ONE-TOUCH/

SPEED DIAL

dial code.

dial code. For more information, see

“Programming group-dial codes from

the control panel” in the user guide.

Input Limit Reached Too many fax numbers were dialed when The maximum number of fax numbers

you tried to send to an ad-hoc group.

that can be added to an ad-hoc group is

100. Resend the fax to 100 or fewer

numbers.

Invalid Date or Time An invalid time or date was entered, such Re-enter the date and time. If the error

as 25:99 PM or June 35

persists, see Chapter 6,

“Troubleshooting.”

Keypad Test Failed

In Service Mode only, the keypad test

failed.

Check the cabling connections and run

the keypad test again.

If the error persists, see Chapter 6,

“Troubleshooting.”

Long Page?

The HP LaserJet 3100/3150 product

If there is no jam, quickly press START to

START to Continue senses a document over 39 inches (991 continue scanning. If you do not press

mm), such as a banner, may be feeding START within a few seconds, the product

through the document feeder tray or that a assumes that a page is jammed and

paper jam has occured.

cancels the job.

If there is a jam, remove it and restart

the job.

If you are sending a fax or copying a

document longer than 39 inches (991

mm), you can also set the control panel

to use the “Send long pages” procedure.

44 Installation and operation

Table 9. Control panel messages

Message Cause

Solution

Memory Full - Send During the fax job the memory filled. All

Reload the pages that were not sent

Unscanned Pages

pages of the fax have to be in memory for and send them.

a fax job to work correctly. Only the pages

that fit into memory were sent.

Memory is Full

The HP LaserJet 3100/3150 product

memory was completely filled during a

copy or a scan.

This message should clear

automatically when the next task starts

(for example when you start a copy or

receive a fax).

Modem Error #

(number 1-3)

An error was detected with the modem.

Make sure that the telephone cord is

securely connected on both ends.

Unplug the power cord from the power

source, wait 10 seconds, and replug in

the power cord.

Try a different power source or surge

protector.

No Answer

You tried to send a fax, but the receiving Check the fax number and try again to

fax line did not answer.

send the fax.

Try to send the fax to another fax

machine or try again later.

No Dial Tone

The HP LaserJet 3100/3150 product

cannot detect a dial tone

Make sure that the telephone cord is

securely connected on both ends.

Press and hold STOP/CLEAR for seven

seconds to check for a dial tone.

Make sure the phone line is working by

disconnecting the HP LaserJet 3100/

3150 product, plugging in a telephone to

the phone line, and making a voice call.

Connect the product to a different phone

line.

No Fax in (number) The HP LaserJet 3100/3150 product failed Check the fax number and try again to

Tries to connect to the receiving fax machine in send the fax. If the message appears

the number of redials specified.

again, try to send the fax to another fax

machine or try again later.

Control panel 45

Table 9. Control panel messages

Message

Cause

Solution

No Memory for

Report

Erase/Print

Document

There is not enough memory to print a

Print faxes that have been received to

report because memory is being used to memory.

store faxes that have been received to

memory.

There is not enough memory to print a

If you have several faxes set up to be

report because memory is being used to sent at a future time or to be polled, try

store faxes set up to be sent at a future

time or to be polled.

clearing these faxes using job status.

No Modem Installed There is a problem with the line interface Unplug the power cord from the power

unit (LIU).

source, wait 10 seconds, and replug in

the power cord.

Connect the product to a different power

source.

If the error persists, see Chapter 6,

“Troubleshooting.”

No Room in Fax Log The fax log was unable to print because of Solve the error condition so that the

an error; for example, the product is out of product can print the fax log.

paper.

Not Enough Memory There is not enough memory to complete Try again to send the job. If the error

the job indicated.

persists, press and hold STOP/CLEAR for

seven seconds to reset the product.

Not Enough Memory The HP LaserJet 3100/3150 product does Divide the copy job into smaller sections

to Duplicate for

COPY

not have enough memory to complete the and then try again to copy.

copy job.

Use the Document Assistant to

complete the copy job.

No Fax Pages in

Memory to Reprint

The HP LaserJet 3100/3150 product

attempted to execute “Reprint Last Fax”

when nothing was in memory.

Wait for a fax, then as soon as a fax is in

the memory, the HP LaserJet 3100/

3150 product will reprint the fax.

Nov-22-93 06:30 PM The battery inside the HP LaserJet 3100/ The battery should be replaced. You can

(An incorrect date

appears.)

3150 product has failed, causing all Menu continue to use the HP LaserJet 3100/

features to revert to the factory settings.

Settings that contained alphabetic and

3150 product without replacing the

battery, but any information you enter

numeric characters you entered, such as will be erased again if power is lost.

header information and speed-dial names

and numbers, have been erased.

46 Installation and operation

Table 9. Control panel messages

Message Cause

Solution

Paper Bin is Empty The paper input bin is empty.

Please Add Paper

Load paper. If paper is already loaded,

remove it. Check for and remove any

jammed sheets and discard them. Then,

reload the paper stack in the paper input

bin.

Password must be 4 An attempt was made to enter a password Re-enter four-digit password.

Digits

that was not four digits.

Paused (Memory

Full)

The HP LaserJet 3100/3150 product

memory is full, and the current job in the 3100/3150 product, or wait for other jobs

document feeder tray is paused to wait for to finish so that memory will be freed.

Reduce activity on the HP LaserJet

memory to become available.

If there are faxes set up to be polled or

sent at a future time, you may want to

cancel these jobs to free memory.

PC Not Detected

Address Invalid

If you tried to send a document to an e-

mail address in a one-touch key, speed-

Make sure that the parallel cable is

securely connected between the

dial code, group-dial code, or to one that computer and the HP LaserJet

you entered manually at the control panel, 3100.3150 product.

the product must be directly connected to Make sure that the computer is on.

a computer using a parallel cable, the Make sure that a compatible e-mail

computer must be on, and a compatible e- program and the JetSuite Pro software

mail program must be installed on the

computer.

are installed on the computer.

PC Print Timed Out The print job took too long to print, and the Let the “print jobs retry” continue for five

HP LaserJet 3100/3150 product timed

out.

minutes. If the HP LaserJet 3100/3150

product still does not print, cancel the

current print job and resend it.

Phone Number Error Too many characters were entered when The maximum number of characters

dialing a phone number.

that can be entered is 60. If you have a

number longer than 60 characters,

break the number into smaller chunks.

Enter the first part of the number, and

press REDIAL/PAUSE as the last

character in the first number. Then,

enter the second part of the number as

if it were a second number going to a

group. When the product dials, it will

treat both numbers as if they are one.

Control panel 47

Table 9. Control panel messages

Message

Cause

Solution

Polling-In Error

The HP LaserJet 3100/3150 product tried Make sure that the sender’s fax machine

to poll another fax machine. The poll failed is ready to be polled, and check the fax

because there was no answer, the line

was busy, or the other fax machine was

not ready to be polled.

number. Then, set up to poll again.

Printer Comm Error There was an error in communicating with Make sure that the parallel cable is

the HP LaserJet 3100/3150 product.

securely connected between the HP

LaserJet 3100/3150 product and the

computer.

If the problem persists, unplug the

power cord from the power source for 10

seconds, and then replug it in.

Try connecting the product to a different

power source.

If the error persists, see Chapter 6,

“Troubleshooting.”

Printer Comm Error In Service Mode only. There was an error Make sure that the parallel cable is

in communicating with the HP LaserJet

3100/3150 product.

securely connected between the HP

LaserJet 3100/3150 product and the

computer.

If the problem persists, unplug the

power cord from the power source for 5

seconds, and then replug it in.

If neither of these solutions works, see

Chapter 6, “Troubleshooting.”

Printer Cover Open The printer door is open or the toner

Make sure that the printer door is

closed.

or No Cartridge

cartridge is not installed properly.

Check the toner cartridge for proper

installation.

Printer Fixing Error

Replace Fixing Unit

There is an error with the print engine.

Unplug the power cord from the power

source for 10 seconds, and then replug

it in.

Try connecting the product to a different

power source.

If the error persists, see Chapter 6,

“Troubleshooting.”

48 Installation and operation

Table 9. Control panel messages

Message

Cause

Solution

Printer is Busy

The HP LaserJet 3100/3150 product is

No action is needed. If you already

temporarily unavailable for other types of started another job, such as you sent a

printing (such as printing faxes or copies). copy job through the document feeder

tray and it was scanned in or you

requested a report to print, the job will

be completed when the HP LaserJet

3100/3150 product becomes available.

Printer Laser Error

Call for Service

The printer door is not latched securely.

Open the printer door and reclose it

making sure both latches are secure.

A problem has occurred with the print

engine.

Unplug the power cord from the power

source, wait 10 seconds, and replug in

the power cord.

Try connecting the product to a different

power source.

If the error persists, see Chapter 6,

“Troubleshooting.”

Printer Motor Error

Call for Service

A problem has occurred with the print

engine.

Unplug the power cord from the power

source, wait 10 seconds, and replug in

the power cord.

Try connecting the product to a different

power source.

If the error persists, see Chapter 6,

“Troubleshooting.”

Printer Paper Jam

Check Paper Path

A paper jam has occurred.

Clear the jam. The job should continue

to print. If it doesn’t, try reprinting the

job.

Printer signal error

The printer door is not latched securely.

Open the printer door and reclose it

making sure both latches are secure.

There was an error in the HP LaserJet

3100/3150 product print unit.

Unplug the power cord from the power

source, wait 10 seconds, and replug in

the power cord.

Try connecting the product to a different

power source.

If the error persists, see Chapter 6,

“Troubleshooting.”

Receive Error

An error occurred while the HP LaserJet Ask the sender to resend the fax.

3100/3150 product was receiving a fax.

If the error persists, see Chapter 6,

“Troubleshooting.”

Control panel 49

Table 9. Control panel messages

Message

Cause

Solution

Redial Failed

Attempts to redial a fax number failed.

Try resending the fax. If the fax still fails

to transmit, call the recipient to make

sure that the fax machine is on and

ready.

Make sure that you are dialing the

correct fax number.

Disconnect the telephone cord from

both the product and the wall outlet and

then reconnect it.

Press and hold down STOP/CLEAR for 7

seconds to check for a dial tone.

Make sure the phone line is working by

disconnecting the HP LaserJet 3100/

3150 product, plugging in a telephone to

the phone line, and making a voice call.

Connect the product to a different phone

line.

If the error persists, see Chapter 6,

“Troubleshooting.”

Remote Fax was

Busy

The fax number dialed was busy.

Try again later.

Scan Reference

Error

There was an error detected in the HP

LaserJet 3100/3150 product.

Recalibrate the document scanner.

Scanner Error #1

An error has occurred in the SRAM.

Press and hold down the STOP/CLEAR

key for 7 seconds to reset the product.

If the error persists, unplug the power

cord from its power source for 10

seconds, and then replug it in.

Try connecting the product to a different

power source.

If the error persists, see Chapter 6,

“Troubleshooting.”

Scanner isn’t

Available

The document scanner mechanism is in Wait until the document scanner has

use.

finished the current job before sending

the next job.

Scanner Jam -

Reload

A document has jammed in the document Pull open the document release door

scanner area. and then remove the jammed document.

50 Installation and operation

Table 9. Control panel messages

Message Cause

Solution

Speed Dial (number) You tried to dial a speed-dial code that

Choose a speed-dial code to which you

is not Assigned

doesn’t have a fax number stored in it or have already assigned a fax number.

you assigned a non-defined one-touch

key to a group.

System Error

An error has occurred.

Unplug the power cord from the power

source, wait 10 seconds, and replug in

the power cord.

Try connecting the product to a different

power source.

If the error persists, record the three-

digit error number in the message and

see Chapter 6, “Troubleshooting.”

There are No

Documents in

Memory

HP LaserJet 3100/3150 product tried to

print faxes from memory when no faxes

had been received to memory.

No action is required. There are no

faxes to retrieve.

Unrecognized

Format

When printing, the incorrect printer driver After selecting the Print command in the

was selected or an error occured on the

parallel interface.

program from which you are printing,

select the HP LaserJet 3100 or 3150

as the printer. Reprint the job.

Disconnect and reconnect the parallel

cable from both the product and the

computer

Unsuccessful Call

The fax number entered could not be

reached.

Check the fax number and try resending

the fax.

Try to send the fax to another fax

machine or try again later.

Control panel 51

Menu tree

The following page shows the layout of the menu settings in a

hierarchical diagram. You may want to refer to this menu tree before

making changes to settings and features. To see the current settings,

print a configuration report. Current settings are marked with an

asterisk (*).

The service menu and the extended service menu are discussed in

Chapter 6, “Troubleshooting.”

To print a menu tree

Press ENTER/MENU.

Use the < and > keys to select Reportsand press ENTER/MENU.

Use the < and > keys to select Print the Menu and press ENTER/

MENU.

The HP LaserJet 3100/3150 product exits the menu settings and

prints the menu tree.

52 Installation and operation

Menu tree for the HP LaserJet 3100 product

Press ENTER/

Use the < and > keys Use the < and > keys to Use the < and > keys to

MENU to access to select one of the

select one of the

select one of the choices

the Menu.

choices below and

choices below and press below and press ENTER/

press ENTER/MENU.

ENTER/MENU.

MENU, or see the display.

Job Status

Fax Functions

Delayed Fax

Reprint Last Faxes

Print Faxes

Clear Memory

Send Confirmation

Polling

Receive

Send

Time/Date, Header

Reports

Time/Date

Fax Header

Fax Log

Print Fax Log

Automatic Log

Transmission Reports

Phonebook

Print the Menu

Print Config Report

Self Test

Print All

Copy Settings

Fax Settings

Default Collation

Next Copy Size

Phonebook

Speed Dial Setup

Group Dial Setup

Outgoing Faxes

Dialing Mode

Number of Redials

Time Between Redials

Dial Symbols

Send Long Pages

Incoming Faxes

Answer Mode

Rings to Answer

Distinctive Ring*

Extension Phone

Silence Detection

Auto Reduction

Stamp Received Faxes

Pager Notification

Memory Receive

Fax Forwarding

All Faxes

Error Correction

Remote Retrieval

User Defaults

Language

Default Resolution

Default Contrast

Copy Size

Paper Size

Print Density

Volume Settings

Alarm Volume

Ring Volume

Front Panel Keys

Restore Defaults

Control panel 53

Menu tree for the HP LaserJet 3150 product

Press ENTER/

Use the < and > keys Use the < and > keys to Use the < and > keys to

MENU to access to select one of the

select one of the

select one of the choices

the Menu.

choices below and

choices below and press below and press ENTER/

press ENTER/MENU.

ENTER/MENU.

MENU, or see the display.

Job Status

Fax Functions

Delayed Fax

Reprint Last Faxes

Print Faxes

Clear Memory

Polling

Receive

Send

Time/Date, Header

Reports

Time/Date

Fax Header

Fax Log

Print Fax Log

Automatic Log

Transmission Reports

Speed Dials

Print the Menu

Print Config Report

Print Billing Report

Blocked Fax List

Self Test

Print All

Copy Settings

Fax Settings

Default Collation

Next Copy Size

Speed Dials

Speed Dial Setup

Group Dial Setup

E-Dial Setup

Outgoing Faxes

Dialing Mode*

Number of Redials

Time Between Redials

Dial Symbols

Dial Prefix

Send Long Pages

Detect Dial Tone

Billing Codes

Incoming Faxes

Answer Mode

Rings to Answer

Distinctive Ring*

Extension Phone

Silence Detection

Auto Reduction

Stamp Received Faxes

Pager Notification

Memory Receive

Fax Forwarding

Block Faxes

Compression

All Faxes

Error Correction

Remote Retrieval

User Defaults

Language

Default Resolution

Default Contrast

Copy Size

Paper Size

Print Density

Volume Settings

Alarm Volume

Ring Volume

Front Panel Keys

* denotes

limited

availability.

Restore Defaults

54 Installation and operation

Maintenance

Chapter contents

Life expectancies of consumables. . . . . . . . . . . . . . . . . . . . . . . . . . 56

Cleaning and maintaining the equipment . . . . . . . . . . . . . . . . . . . . 57

Cleaning the document scanner path . . . . . . . . . . . . . . . . . . . . . . . 58

Cleaning the print path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Using a cleaning page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Chapter contents 55

Life expectancies of consumables

Inspect the consumables when servicing the HP LaserJet 3100/3150.

Replace consumables as needed, based on failures or wear, not

strictly on usage.

The following table lists approximate schedules for replacing

consumables.

Table 10. Life expectancies of consumables

Description

Part number

Estimated

Remarks

life (pages)

Toner cartridge (user

replaceable)

C3906A

2,500*

50,000

When print becomes faint,

redistribute toner in the cartridge.

Printer transfer roller

RF5-1534-000CN

RG5-3486-040CN

Can affect print quality and/or

paper movement.

Printer pickup roller

assembly

Look for glazing and/or cracks.

Printer separation pad and RY7-5008-000CN

subpads

Can affect paper movement.

Heating element

RG5-4678-000CN (110V) 50,000

RG5-4681-000CN (220V)

Can affect print quality and/or

paper movement.

Pressure roller

RF5-2362-000CN

50,000

25,000

Look for marks on pressure roller

or upper Teflon sleeve.

Document scanner pickup RG5-4688-000CN

roller assembly

Look for glazing and/or cracks.

Can affect document movement.

Document scanner

separation pad kit

RY7-5055-000CN

Document scanner feed

roller and document

scanner delivery roller

RG5-4223-000CN

(Document scanner

assembly)

* The estimated toner cartridge life is based on Letter- or A4-sized paper with an average of 5% toner

coverage and a medium density setting. Toner cartridge life can be extended further by conserving toner

using draft mode settings.

56 Maintenance

Cleaning and maintaining the equipment

WARNING!

Before you perform these steps, unplug the printer to avoid shock

hazard.

To maintain quality, thoroughly clean the HP LaserJet 3100/3150

product:

● Any time a new toner cartridge is installed.

● After printing approximately 2,500 pages.

● Whenever print quality problems appear.

Clean the outside of the printer with a slightly water-dampened cloth.

Clean the inside with only a dry, lint-free cloth (such as lens tissues).

To avoid permanent damage to the toner cartridge, do not use

ammonia-based cleaners on or around the HP LaserJet 3100/3150

product.

WARNING!

CAUTION

Note

When cleaning around the printer door area, avoid touching the heating

element. It might be very hot and can cause burns.

Do not touch the surface of the transfer roller. Contaminants on the

roller can cause print quality problems.

Be careful not to touch the glass surface of the image sensor. If you

inadvertently touch the glass, clean it according to the instructions on

the following pages.

Cleaning and maintaining the equipment 57

Cleaning the document scanner path

Clean parts of the document scanner if

the ink on items you are scanning can be

smudged with your hand, or if the parts

have excessive amounts of dust or dirt

on them. Also clean these parts if there

are smudges, lines, or other marks on

original documents, copies, or scans of

documents.

WARNING!

Before cleaning the HP LaserJet 3100/

3150 product, disconnect it from the

power source.

Open the document release door.

If the white sheet is dirty, clean it

with a dry cotton swab. If there is still

something on the white sheet, dab a

swab in a small amount of isopropyl

alcohol and gently clean the white

sheet.

CAUTION

When you use alcohol, only use a very

small amount. Exposing internal parts to

dripping alcohol can damage them.

If the glass surface of the contact

image sensor is dirty, clean it with a

dry cotton swab. If there is still

something on the glass, dab a swab

in a small amount of isopropyl

alcohol and gently clean the glass.

58 Maintenance

Inspect each of the six rollers in the

document scanner area for dirt or

debris. Using a lint-free cloth

dampened with a small amount of

isopropyl alcohol, wipe any dirty

rollers using a side-to-side motion.

CAUTION

Do not spray alcohol or any other liquid

directly into the HP LaserJet 3100/3150

product. Doing so can damage the

product.

CAUTION

As much as possible, avoid touching the

white sheet and the glass surface with

alcohol.

Near the top, inside edge of the

document release door, inspect the

three pressure feet and pad for dirt

or debris. If they are dirty, clean

them with a lint-free cloth dampened

with a small amount of alcohol.

Close the document release door

after allowing alcohol to dry.

Note

If, after cleaning the document scanner

path, you still notice that copies, items

scanned to the computer, or faxes you

send have black or white lines running

through them, see Chapter 6,

“Troubleshooting,” for information about

recalibrating the document scanner and

interpreting the calibration graph.

Cleaning the document scanner path 59

Cleaning the print path

Clean the print path to re-establish print

quality if you frequently duplex or if you

notice other marks on printed pages.

WARNING!

Before cleaning the HP LaserJet 3100/

3150 product, disconnect it from the

power source.

Clean the outside of the device with

a slightly damp cloth (use only

water).

CAUTION

Using ammonia-based cleaners on or

around the HP LaserJet 3100/3150

product can damage it.

Use the two latches on the printer

door to open it. Clean the inside of

the HP LaserJet 3100/3150 product

with a dry, lint-free cloth. Remove all

dust, spilled toner, and particles of

paper.

CAUTION

Only use a dry, lint-free cloth to remove

dust and toner. Using a vacuum or other

device to clean inside the product can

damage it. Also, do not touch the

transfer roller. Touching it can reduce the

print quality of output.

60 Maintenance

Note

If toner gets on your clothing, wipe it off

with a dry cloth and wash clothing in cold

water. Hot water and the heat of the

dryer set toner into the fabric.

Remove the toner cartridge.

Note

If you notice excessive amounts of toner

inside the HP LaserJet 3100/3150

product, the toner cartridge may be

defective. Use HP LaserJet toner

cartridges to ensure high-quality printing

and to reduce incidence of excessive

toner.

Dab a lint-free cloth in isopropyl

alcohol.

Locate the light gray pickup roller

near the center in the opening.

Note

Do not touch the transfer roller. Touching

it can reduce the print quality of output.

Cleaning the print path 61

Scrub the exposed area (top and

front) of the pickup roller using a

side-to-side motion. Do not rotate

the roller to clean the unexposed

sides.

Using a dry, lint-free cloth, dry the

exposed area of the pickup roller

using a side-to-side motion.

After the alcohol inside the product

has dried completely, replace the

toner cartridge and close the printer

door.

62 Maintenance

Using a cleaning page

After you have cleaned the printer parts,

use this procedure to print and use a

cleaning page, if needed. This cleaning

page can help remove toner specks on

your printed pages.

To use a cleaning page

Place a stack of plain letter- or A4-

sized paper into the paper input bin.

(Do not use thick or rough paper.)

For Windows 9x, open Windows

Explorer.

- Or -

For Windows 3.1x, open File

Manager.

Open the JetSuite folder (if the

JetSuite Pro software was installed

to the default location, the path is

“C:\JetSuite”).

Note

If you do not have access to JetSuite Pro

software, a cleaning page is available

from the HP web addresses:

http://www.hp.com/support/lj3100

-or-

http://www.hp.com/support/lj3150

Double-click CleanPg.jsd to open

the cleaning page.

When the document opens in the

JetSuite Pro software, click Print in

the link icon bar at the bottom of the

dialog.

After the cleaning page has printed,

remove the stack of paper from the

paper input bin.

Using a cleaning page 63

Place the cleaning page into the

paper input bin, top first, face down.

Print a different file.

Inspect the page. If there are no

shiny, black spots on the page’s

black strip, the print path is clean.

Discard the page, and the procedure

has been completed.

10 If there are shiny, black spots on the

page’s black strip, toner has been

cleaned from the print path. Discard

the page. Repeat steps 1 through 9

until there are no shiny, black spots

on the page.

Note

If toner specks appear often and there is

a frequent need to clean the print path,

try using a different type of paper, and

make sure the paper meets HP paper

specifications. If the problem persists,

see Chapter 6, “Troubleshooting,” for

detailed information about repetitive

defects and other image quality

problems.

64 Maintenance

Functional overview