HP ProLiant MicroServer Gen8
User Guide
Abstract
This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the
servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
Part Number: 718898-001
June 2013
Edition: 1
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Contents
Component identification............................................................................................................... 6
System board components.......................................................................................................................... 9
DIMM slot locations....................................................................................................................... 11
Power up the server................................................................................................................................. 15
Electrical grounding requirements.................................................................................................... 24
Server warnings and cautions................................................................................................................... 25
Identifying the server box contents............................................................................................................. 25
Connecting peripheral devices.................................................................................................................. 26
Contents
3
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Memory options...................................................................................................................................... 52
DIMM identification....................................................................................................................... 52
Single-rank and dual-rank DIMMs.................................................................................................... 53
Memory subsystem architecture....................................................................................................... 53
General DIMM slot population guidelines......................................................................................... 54
Installing a DIMM.......................................................................................................................... 54
HP Trusted Platform Module option............................................................................................................ 57
Installing the Trusted Platform Module board..................................................................................... 57
Cabling..................................................................................................................................... 60
Cabling overview.................................................................................................................................... 60
Optical drive cabling............................................................................................................................... 62
Front I/O assembly cabling...................................................................................................................... 62
Server mode........................................................................................................................................... 65
HP iLO......................................................................................................................................... 65
HP Insight Remote Support software................................................................................................. 69
Re-entering the server serial number and product ID........................................................................... 72
Array Configuration Utility.............................................................................................................. 73
Contents
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Version control.............................................................................................................................. 76
Troubleshooting.......................................................................................................................... 78
Ukraine RoHS material content declaration................................................................................................. 80
Electrostatic discharge................................................................................................................. 81
Preventing electrostatic discharge.............................................................................................................. 81
Grounding methods to prevent electrostatic discharge.................................................................................. 81
Specifications............................................................................................................................. 82
Server specifications................................................................................................................................ 82
HP contact information............................................................................................................................. 84
Contents
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Front panel LEDs and buttons
Item
Description
Status
Power On/Standby button
and system power LED
Solid green = System on
Flashing green (1 Hz/cycle per sec) = Performing power on sequence
Solid amber = System in standby
1
Off = No power present*
NIC status LED
Drive status LED
Health LED
Solid green = Link to network
Flashing green (1 Hz/cycle per sec) = Network active
Off = No network activity
2
3
4
Solid green = System on
Flashing green = Drive activity
Off = System in standby or no power present
Solid blue = Normal
Flashing amber = System degraded
Flashing red (1 Hz/cycle per sec) = System critical
Fast-flashing red (4 Hz/cycles per sec) = Power fault**
* Facility power is not present, power cord is not attached, no power supplies are installed, power supply failure has
occurred, or the power button cable is disconnected.
** To identify components in a degraded or critical state, see the iLO/BIOS logs and the server troubleshooting guide.
Component identification
7
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Rear panel components
Item
Description
Kensington security slot
1
Power supply
2
3
Serial number/iLO information tag*
Power cord connector
4
5
Dedicated iLO 4 connector
Video connector
6
USB 3.0 connectors
USB 2.0 connectors
NIC connector 2
7
8
9
NIC connector 1/shared iLO 4 connector
System fan
10
11
* The serial number/iLO information tag shows the server serial number and the default iLO account information. The
same information is printed on separate labels located on the rear panel.
Component identification
8
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Rear panel LEDs and buttons
Item
Description
Status
NIC link LED
Solid green = Link exists
Off = No link exists
1
NIC status LED
Solid green = Link to network
Flashing green (1 Hz/cycle per sec) = Network
active
2
Off = No network activity
System board components
Component identification
9
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Item
Description
Fan connector
1
DIMM slots
2
Front I/O connector
Processor socket
3
4
TPM connector
5
System battery
6
Mini-SAS connector
Optical drive SATA connector
Ambient temperature sensor connector
24-pin system board power connector
Internal USB 2.0 connector
microSD card slot
7
8
9
10
11
12
13
NMI header
PCIe2 x16 (8, 4, 1) slot
14
15
System maintenance switch
Component identification 10
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DIMM slot locations
DIMM slots are numbered sequentially (1 through 4) for the processor. The supported AMP modes use the
letter assignments for population guidelines.
System maintenance switch
Position
Default
Function
Off
Off = iLO 4 security is enabled.
On = iLO 4 security is disabled.
S1
Off
Off = System configuration can be
changed.
S2
On = System configuration is locked.
Off
Off
Off
Reserved
Reserved
S3
S4
S5
Off = Power-on password is enabled.
On = Power-on password is disabled.
Off
Off = No function
S6
On = ROM reads system configuration
as invalid.
—
—
—
—
—
—
Reserved
Reserved
Reserved
Reserved
Reserved
Reserved
S7
S8
S9
S10
S11
S12
To access redundant ROM, set S1, S5, and S6 to on.
When the system maintenance switch position 6 is set to the On position, the system is prepared to erase all
system configuration settings from both CMOS and NVRAM.
Component identification 11
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CAUTION: Clearing CMOS and/or NVRAM deletes configuration information. Be sure to
properly configure the server or data loss could occur.
NMI functionality
An NMI crash dump creates a crash dump log before resetting a system which is not responding.
Crash dump log analysis is an essential part of diagnosing reliability problems, such as failures of operating
systems, device drivers, and applications. Many crashes freeze a system, and the only available action for
administrators is to restart the system. Resetting the system erases any information which could support
problem analysis, but the NMI feature preserves that information by performing a memory dump before a
system reset.
To force the system to invoke the NMI handler and generate a crash dump log, do one of the following:
•
•
Use the iLO Virtual NMI feature.
For more information, see the HP website
Drive numbering
The server supports four LFF non-hot-plug SATA drives.
Component identification 12
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FBWC module LED definitions
The FBWC module has three single-color LEDs (one amber and two green). The LEDs are duplicated on the
reverse side of the cache module to facilitate status viewing.
1 - Amber
2 - Green
3 - Green
Interpretation
Off
Off
The cache module is not powered.
Off
Off
Flashing 0.5 Hz Flashing 0.5 Hz The cache microcontroller is executing from within its
boot loader and receiving new flash code from the host
controller.
Flashing 1 Hz
Flashing 1 Hz
Flashing 1 Hz
On
The cache module is powering up, and the capacitor
pack is charging.
Off
Off
Off
Off
Off
Off
On
The cache module is idle, and the capacitor pack is
charging.
The cache module is idle, and the capacitor pack is
charged.
On
The cache module is idle, the capacitor pack is charged,
and the cache contains data that has not yet been
written to the drives.
Flashing 1 Hz
On
Off
Off
Off
On
A backup is in progress.
Off
The current backup is complete with no errors.
The current backup failed, and data has been lost.
Off
Flashing 1 Hz
Flashing 1 Hz
Flashing 1 Hz
Flashing 1 Hz
A power error occurred during the previous or current
boot. Data may be corrupt.
On
Off
Off
On
An overtemperature condition exists.
The capacitor pack is not attached.
Flashing 1 Hz
Flashing 2 Hz
Flashing 2 Hz
Flashing 2 Hz
Flashing 2 Hz
The capacitor has been charging for 10 minutes, but
has not reached sufficient charge to perform a full
backup.
On
On
Off
On
The current backup is complete, but power fluctuations
occurred during the backup.
On
On
The cache module microcontroller has failed.
Component identification 13
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Fan location
The server has one system fan located at the rear of the server.
T-10/T-15 Torx screwdriver
The server includes a T-10/T-15 Torx screwdriver located on the front panel. Use this screwdriver to loosen
screws during hardware configuration procedures.
Component identification 14
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Operations
Power up the server
1.
2.
Press the Power On/Standby button.
The server exits standby mode and applies full power to the system. The system power LED changes
from amber to green.
Power down the server
Before powering down the server for any upgrade or maintenance procedures, perform a backup of critical
server data and programs.
WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,
remove the power cord to remove power from the server. The front panel Power On/Standby
button does not completely shut off system power. Portions of the power supply and some internal
circuitry remain active until AC power is removed.
IMPORTANT: When the server is in standby mode, auxiliary power is still being provided to the
system.
To power down the server, use one of the following methods:
•
Press and release the Power On/Standby button.
This method initiates a controlled shutdown of applications and the OS before the server enters standby
mode.
Operations 15
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•
•
Press and hold the Power On/Standby button for more than 4 seconds to force the server to enter
standby mode.
This method forces the server to enter standby mode without properly exiting applications and the OS.
If an application stops responding, you can use this method to force a shutdown.
Use a virtual power button selection through iLO 4.
This method initiates a controlled remote shutdown of applications and the OS before the server enters
standby mode.
Before proceeding, verify the server is in standby mode by observing that the system power LED is amber.
Open the front bezel
If the front bezel is not secured from inside the chassis, open the bezel.
If the front bezel is secured from inside the chassis, do the following (Perform steps 1 to 3 only if the server
is turned on.):
1.
2.
3.
4.
Disconnect the power cord from the AC source.
Disconnect the power cord from the server.
Operations 16
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2.
Release the bezel hinges from the front panel.
Install the front bezel
1.
2.
Attach the bezel to the front panel, and then close it.
3.
If the chassis cover was removed, do the following:
b. Press the Power On/Standby button.
The server exits standby mode and applies full power to the system. The system power LED changes
from amber to green.
Operations 18
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Remove the chassis cover
1.
2.
3.
4.
5.
Disconnect the power cord from the AC source.
Disconnect the power cord from the server.
Disconnect all peripheral cables from the server.
If a Kensington security cable is installed, disconnect it from the rear panel. See the security cable
documentation for instructions.
6.
7.
Loosen the rear thumbscrews that secure the chassis cover.
Slide the chassis cover toward the rear panel, and then lift it to remove it from the chassis.
Install the chassis cover
1.
Align the installation markers on the chassis cover with those located on the front edge of the chassis,
and then slide the chassis cover back onto the server.
Operations 19
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2.
Tighten the rear thumbscrews to secure the chassis cover in place.
3.
4.
If a Kensington security cable was removed, connect it to the rear panel. See the security cable
documentation for instructions.
5.
Connect the server to the network. Do one of the following:
o
o
6.
7.
Remove the system board assembly
1.
2.
3.
4.
5.
Disconnect the power cord from the AC source.
Disconnect the power cord from the server.
It is recommended that you take a picture of the current system board cable connections for reference
during server reassembly.
6.
7.
If the drive cage is connected to a storage controller board, disconnect the Mini-SAS cable from the
board.
Disconnect all cables connected to the system board.
o
o
o
o
o
o
24-pin system board power supply cable
SATA cable (only if an optical drive is installed)
Mini-SAS cable (only if the drive cage is connected to the system board)
Front I/O cable (pulling up the blue loop to disconnect the cable)
Fan cable
Ambient temperature sensor cable (pulling up the brown loop to disconnect the cable)
Operations 20
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In the following illustration of the system board, the gray connectors correspond to the system board
cables that you must disconnect.
8.
Press the system board tray latch.
Operations 21
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9.
Slide the system board assembly completely out of the chassis.
Install the system board assembly
1.
Slide the system board assembly into the chassis.
2.
Connect all cables disconnected from the system board and/or expansion board.
Operations 22
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Setup
Optional installation services
Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and
running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate
both hardware and software support into a single package. A number of service level options are available
to meet your needs.
HP Care Pack Services offer upgraded service levels to expand your standard product warranty with
easy-to-buy, easy-to-use support packages that help you make the most of your server investments. Some of
the Care Pack services are:
•
Hardware support
o
o
o
6-Hour Call-to-Repair
4-Hour 24x7 Same Day
4-Hour Same Business Day
•
Software support
o
o
o
o
Microsoft®
Linux
HP ProLiant Essentials (HP SIM and RDP)
VMware
•
•
Integrated hardware and software support
o
o
o
o
Critical Service
Proactive 24
Support Plus
Support Plus 24
Startup and implementation services for both hardware and software
For more information on HP Care Pack Services, see the HP website
Optimum environment
When installing the server, select a location that meets the environmental standards described in this section.
Space and airflow requirements
Leave at least a 10 cm (4 inch) clearance space at the front and back of the server for proper ventilation.
CAUTION: To prevent improper cooling and damage to the equipment, do not block the
ventilation openings.
Setup 23
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Temperature requirements
To ensure continued, safe, and reliable equipment operation, install or position the system in a
well-ventilated, climate-controlled environment.
The maximum recommended TMRA for most server products is 35°C (95°F). The temperature in the room
where the server is located must not exceed 35°C (95°F).
CAUTION: To reduce the risk of damage to the equipment when installing third-party options:
• Do not permit optional equipment to impede airflow around the server beyond the maximum
allowable limits.
• Do not exceed the manufacturer’s TMRA.
Power requirements
Installation of this equipment must comply with local and regional electrical regulations governing the
installation of information technology equipment by licensed electricians. This equipment is designed to
operate in installations covered by NFPA 70, 1999 Edition (National Electric Code) and NFPA-75, 1992
(code for Protection of Electronic Computer/Data Processing Equipment). For electrical power ratings on
options, see the product rating label or the user documentation supplied with that option.
CAUTION: Protect the server from power fluctuations and temporary interruptions with a
regulating uninterruptible power supply. This device protects the hardware from damage caused
by power surges and voltage spikes and keeps the system in operation during a power failure.
When installing more than one server, you might have to use additional power distribution devices to safely
provide power to all devices. Observe the following guidelines:
•
•
•
•
Balance the server power load between available AC supply branch circuits.
Do not allow the overall system AC current load to exceed 80% of the branch circuit AC current rating.
Do not use common power outlet strips for this equipment.
Provide a separate electrical circuit for the server.
Electrical grounding requirements
The server must be grounded properly for proper operation and safety. In the United States, you must install
the equipment in accordance with NFPA 70, 1999 Edition (National Electric Code), Article 250, as well as
any local and regional building codes. In Canada, you must install the equipment in accordance with
Canadian Standards Association, CSA C22.1, Canadian Electrical Code. In all other countries, you must
install the equipment in accordance with any regional or national electrical wiring codes, such as the
International Electrotechnical Commission (IEC) Code 364, parts 1 through 7. Furthermore, you must be sure
that all power distribution devices used in the installation, such as branch wiring and receptacles, are listed
or certified grounding-type devices.
Because of the high ground-leakage currents associated with multiple servers connected to the same power
source, HP recommends the use of a PDU that is either permanently wired to the building’s branch circuit or
includes a nondetachable cord that is wired to an industrial-style plug. NEMA locking-style plugs or those
complying with IEC 60309 are considered suitable for this purpose. Using common power outlet strips for
the server is not recommended.
Setup 24
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Server warnings and cautions
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,
remove the power cord to remove power from the server. The front panel Power On/Standby
button does not completely shut off system power. Portions of the power supply and some internal
circuitry remain active until AC power is removed.
CAUTION: Protect the server from power fluctuations and temporary interruptions with a
regulating uninterruptible power supply. This device protects the hardware from damage caused
by power surges and voltage spikes and keeps the system in operation during a power failure.
CAUTION: Do not operate the server for long periods with the chassis cover open or removed.
Operating the server in this manner results in improper airflow and improper cooling that might
lead to thermal damage.
CAUTION: When installing hardware or performing maintenance procedures requiring access
to internal components, HP recommends that you first back up all server data to avoid loss.
Identifying the server box contents
Unpack the server shipping carton and locate the materials and documentation necessary for installing the
server.
The contents of the server shipping carton include:
•
•
•
Server
Power cord
Printed setup documentation, Documentation CD, and software products
You need the following items for some procedures:
•
•
•
•
Hardware options
Network switch option
Operating system or application software
Installing hardware options
Install any hardware options before initializing the server. For options installation information, see the option
Setup 25
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Connecting peripheral devices
The I/O connectors are color coded and are marked with icons.
The server has seven USB connectors:
•
•
•
Four external USB 2.0
connectors, two each on the front and rear panels
connectors
Two external rear USB 3.0
One internal USB 2.0 connector on the system board
IMPORTANT: When running the Microsoft Windows Server 2008 SP2 (x86 and x86-64
editions) or the Microsoft Windows Server 2008 R2 SP1 operating systems, native USB 3.0
support is not available. Download the USB 3.0 driver from the HP Support Center website
When connecting USB devices, observe the following:
•
During the initial server setup or when configuring BIOS settings, only the USB 2.0
are enabled; the USB 3.0 connectors are nonfunctional during these operations.
connectors
•
Connect the USB keyboard and mouse to the USB 2.0 connectors.
Connecting the Ethernet cable
The server supports the following Ethernet connectors located on the rear panel:
•
•
NIC 1/shared iLO connector
NIC 2 connector
Setup 26
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•
Dedicated iLO connector
To connect an Ethernet cable:
1.
2.
Connect one end of the Ethernet cable to the NIC 1 connector.
Connect the other end of the Ethernet cable to a network jack.
Setup 27
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Connecting the power cord
WARNING: To reduce the risk of electric shock or damage to the equipment:
• Do not disable the power cord grounding plug. The grounding plug is an important safety
feature.
• Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all
times.
• Unplug the power cord from the power supply to disconnect power to the equipment.
• Do not route the power cord where it can be walked on or pinched by items placed against it.
Pay particular attention to the plug, electrical outlet, and the point where the cord extends from
the storage system.
1.
2.
3.
4.
Connect the power cord to the server.
Open the power cord retaining clip, and then thread the power cord through the strain relief clip.
To secure the power cord, snap the clip into place.
Connect the power cord to the AC power source.
Setup 28
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Powering on and selecting boot options
1.
Press the Power On/Standby button.
2.
Check the server Power LED status
is established.
. The LED flashes green to indicate that the AC power connection
3.
During the initial server boot (POST), do one of the following:
o
For advanced users, to modify the server configuration ROM default settings, press F9 when
prompted to enter the RBSU. By default, the RBSU runs in the English language.
o
To retain the HP recommended default server configuration and install the operating system, press
F10 to initiate Intelligent Provisioning. Proceed to the next section.
For more information on automatic server configuration, see the HP ROM-Based Setup Utility User Guide on
the Documentation CD or the HP Intelligent Provisioning Information Library
Setup 29
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Performing the initial system setup
HP recommends using Intelligent Provisioning to install the server operating system. All firmware, drivers, and
tools required by the system are installed during the same process.
Intelligent Provisioning provides installation help for the following operating systems: Microsoft Windows,
Red Hat and SUSE Linux, and VMware.
IMPORTANT: When installing a Windows operating system, Intelligent Provisioning can assist
with installing only the 64-bit version of the operating system.
IMPORTANT: Installing VMware ESXi or ESX requires a custom HP image, which includes the
drivers for VMware devices not included in the VMware base image. The image is available on
Activate Intelligent Provisioning
Follow the prompts on the Set Preferences screen to activate Intelligent Provisioning.
If you intend to register for HP Insight Remote Support, you should already have configured an IRS host
server. For more information, see the HP Insight Remote Support and Insight Online Setup Guide for ProLiant
Configure the drive
If you intend to use an HP Smart Array controller card option, record the model name for this procedure.
1.
2.
On the Intelligent Provisioning main screen, click Perform Maintenance.
On the Configuration tab of the Array Configuration Utility screen, select the Smart Array controller in
the server from the drop-down list.
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3.
Click Create Array.
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4.
Select the check box next to the drives to include in the RAID logical drive, and then click OK.
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5.
The new drive array is listed on the left side of the screen. Select the drive array, and then click Create
Logical Drive.
6.
The system determines the optimum RAID configuration settings based on the number of drives selected.
To retain these settings, click Save.
For advanced users, to modify these default settings, see the Configuring Arrays on HP Smart Array
7.
8.
Click Exit ACU.
Click PREVIOUS
.
Install the operating system
1.
If you are installing the OS from a disc or an external USB drive, do one of the following:
o
Load the OS image disc to the server optical drive. If an optical drive is not installed, connect a USB
optical drive to the server USB 2.0 connector.
Connect the USB storage drive containing the OS image to the server USB 2.0
o
connector.
2.
3.
On the Intelligent Provisioning main screen, select Configure and Install.
The system detects the default hardware settings. Retain these settings or customize them according to
your requirements.
4.
Follow the onscreen prompts to install the OS.
Setup 33
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Complete the system setup
Check the status of the server LEDs to ensure that the server is operating normally:
•
•
•
•
System power LED
NIC status LED
—Solid green
—Solid green
Drive status LED —Solid green
Health LED bar—Solid blue
For server management tasks after the initial server setup, use either the dedicated iLO connector
(enabled by default) or the NIC 1/shared iLO connector
iLO function in iLO RBSU).
(It is disabled by default. Enable the shared
For more information on iLO management tasks, see the HP website
Registering the server
To experience quicker service and more efficient support, register the product at the HP Product Registration
Setting up the HP PS1810-8G Switch (optional)
If you intend to use the server with the companion HP PS1810-8G Switch, follow the procedures in this
section. For deployments requiring more than eight network ports, HP recommends using the HP
PS1810-24G Switch instead of the HP PS1810-8G Switch.
For more information on switch-related settings and operational procedures, see the documentation for your
Setup 34
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Mount the switch with the server
1.
Attach the self-adhesive rubber pads to the bottom surface of the switch.
2.
Stack the switch with the server:
CAUTION: The switch has a limitation on how much weight can be placed on top of it. To reduce
the risk of personal injury or damage to the equipment because of an unstable server-switch
stacking, stack no more than two servers on top of the switch.
o
Top stacking—Stack the server on top of the switch.
Setup 35
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o
Bottom stacking—Stack the switch on the top of the server. You can stack up to three MicroServers.
Complete the switch Self-Test
1.
Connect an Ethernet cable to the switch, and then connect the cable to a network jack.
2.
If you are using a wall-mount power adapter, do the following:
a. Connect the power adapter to the switch.
Setup 36
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b. Connect the power adapter to the AC power source.
3.
If you are using an in-line power adapter, do the following:
a. Connect the power adapter to the switch.
b. Connect the power cord to the adapter.
c. Connect the power cord to the AC power source.
4.
5.
Check the status of the switch Power LED. This LED is solid green to indicate that the power connection
is established.
Check the status of the following switch LEDs:
o
Link/Act LED on the switch network port that is being used—Initially, solid green to indicate
successful connection, and then flashing green to indicate active communication with the network.
o
Fault LED—Remains off to indicate successful Self-Test completion.
For more information on the location of the switch LEDs and their behavior during the Self-Test process,
see the switch documentation.
Connect the server to the switch
You can connect the server to the switch through the following methods:
•
•
•
A simple Ethernet connection with no iLO functionality
An Ethernet connection with iLO functionality, using the dedicated iLO 4 connector
An Ethernet connection with iLO functionality, using the shared iLO 4 connector
Setup 37
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To establish a simple Ethernet connection:
1.
2.
Connect an Ethernet cable to the server NIC connector 1 or 2.
Connect the cable to any switch network port.
To establish an Ethernet connection with iLO functionality by using the dedicated iLO connector:
1.
2.
3.
Connect an Ethernet cable to the server NIC connector 1 or 2.
Connect the cable to any switch network port.
Connect an Ethernet cable to the server dedicated iLO connector, and then connect the cable to any
switch network port.
To establish an Ethernet connection with iLO functionality by using the shared iLO connector:
1.
Access the iLO RBSU by rebooting the server, and then pressing F8 during POST.
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2.
Under the Network menu, select the NIC and TCP/IP option.
3.
Set the Network Interface Adapter field to Shared Network Port — LOM.
4.
5.
To save the change, press F10.
To close the iLO RBSU, under the File menu, select the Exit option.
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6.
Connect an Ethernet cable to the server NIC 1/shared iLO connector, and then connect the cable to any
switch network port.
Complete the switch setup
After the Ethernet cable connection is made, check the network LED status on both the server and the switch
to confirm successful connection:
•
•
In the server front panel, the NIC status LED
—Solid green
In the switch, the Link/Act LED on the network connector used—Initially, solid green to indicate
successful connection, and then flashing green to indicate active communication with the network.
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Hardware options installation
Introduction
If more than one option is being installed, read the installation instructions for all the hardware options and
identify similar steps to streamline the installation process.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: To prevent damage to electrical components, properly ground the server before
beginning any installation procedure. Improper grounding can cause electrostatic discharge.
Bezel faceplate
Use the interchangeable, colored bezel faceplates in this option kit to customize the look of your server.
•
•
Decorative purpose—Choose the faceplate color that complements your office environment.
Functional purpose—In a multiserver office, use different colored faceplates to identify a server unit,
based on the assigned function.
For more information about product features, specifications, options, configurations, and compatibility, see
To install the component:
Perform steps 1 to 3 only if the front bezel is secured from inside the chassis.
1.
2.
3.
4.
5.
Disconnect the power cord from the AC source.
Disconnect the power cord from the server.
Remove the screws securing the bezel frame to the attached bezel faceplate.
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6.
Separate the bezel faceplate from the bezel frame.
Store the removed bezel faceplate for future use.
7.
Install the preferred bezel faceplate to the bezel frame, and then secure the assembly with the screws
removed in the previous step.
Spare screws are also included in the option kit.
8.
Install the front bezel, and then close it.
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If the chassis cover was removed during preinstallation, you can secure the bezel to the chassis by
sliding the release tab downward.
9.
If the chassis cover was removed, do the following:
c. Press the Power On/Standby button.
The server exits standby mode and applies full power to the system. The system power LED changes
from amber to green.
Drive options
The server supports four LFF non-hot-plug SATA drives.
Drive installation guidelines
When adding drives to the server, observe the following general guidelines:
•
•
The system automatically sets all device numbers.
Populate drive bays, based on the drive numbering sequence. Start from the drive bay with the lowest
device number.
•
When drives are grouped together into the same drive array, they must be of the same capacity to
provide the greatest storage space efficiency.
Installing a non-hot-plug drive
For more information about product features, specifications, options, configurations, and compatibility, see
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all bays are populated with either a component or a blank.
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To install the component:
1.
2.
3.
4.
5.
Disconnect the power cord from the AC source.
Disconnect the power cord from the server.
Remove the drive carrier.
6.
Remove the two metal brackets from the drive carrier.
7.
Install the drive in the carrier.
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8.
Install the drive.
9.
Close the front bezel.
10. If the chassis cover was removed, do the following:
c. Press the Power On/Standby button.
The server exits standby mode and applies full power to the system. The system power LED changes
from amber to green.
To configure arrays, see the Configuring Arrays on HP Smart Array Controllers Reference Guide on the HP
Controller options
The server ships with an embedded Smart Array B120i controller. For more information about the controller
and its features, see the HP Dynamic Smart Array RAID Controller User Guide on the HP website
To configure arrays, see the Configuring Arrays on HP Smart Array Controllers Reference Guide on the HP
For more information about product features, specifications, options, configurations, and compatibility, see
The server supports FBWC. FBWC consists of a cache module and a capacitor pack. The DDR cache module
buffers and stores data being written by the controller. When the system is powered on, the capacitor pack
fully charges in approximately 5 minutes. If a system power failure occurs, a fully charged capacitor pack
provides power for up to 80 seconds. During that interval, the controller transfers the cached data from DDR
memory to flash memory, where the data remains indefinitely or until a controller retrieves the data.
The data protection and the time limit also apply if a power outage occurs. When power is restored to the
system, an initialization process writes the preserved data to the storage drives.
CAUTION: The cache module connector does not use the industry-standard DDR3 mini-DIMMs.
Do not use the controller with cache modules designed for other controller models, because the
controller can malfunction and you can lose data. Also, do not transfer this cache module to an
unsupported controller model, because you can lose data.
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CAUTION: To prevent a server malfunction or damage to the equipment, do not add or remove
the capacitor pack while an array capacity expansion, RAID level migration, or stripe size
migration is in progress.
CAUTION: After the server is powered down, wait for 30 seconds, and then check the amber LED
before unplugging the cable from the cache module. If the amber LED flashes after 30 seconds,
do not remove the cable from the cache module. The cache module is backing up data. Data will
be lost if the cable is detached when the amber LED is still flashing.
IMPORTANT: The capacitor pack might have a low charge when installed. If the pack does have
low charge a POST error message appears when the server is powered up, indicating that the
capacitor pack is temporarily disabled. No action is necessary. The internal circuitry
automatically recharges the capacitors and enables the capacitor pack. This process might take
up to 4 hours. During this time, the cache module functions properly but without the performance
advantage of the capacitor pack.
Installing a storage controller
IMPORTANT: For additional installation and configuration information, see the documentation
that ships with the option.
To install the component:
1.
2.
3.
4.
5.
6.
Disconnect the power cord from the AC source.
Disconnect the power cord from the server.
Connect all necessary internal cables to the storage controller. For internal drive cabling information,
7.
8.
9.
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all bays are populated with either a component or a blank.
10. Close the front bezel.
13. Connect all necessary external cables to the storage controller. For more information on these cabling
requirements, see the documentation that ships with the option.
14. Press the Power On/Standby button.
The server exits standby mode and applies full power to the system. The system power LED changes
from amber to green.
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For more information about the controller and its features, see the HP Smart Array Controllers for HP ProLiant
configure arrays, see the Configuring Arrays on HP Smart Array Controllers Reference Guide on the HP
Installing the FBWC module and capacitor pack
CAUTION: In systems that use external data storage, be sure that the server is the first unit to be
powered down and the last to be powered back up. Taking this precaution ensures that the system
does not erroneously mark the external drives as failed when the server is powered up.
To install the component:
1.
2.
3.
4.
5.
6.
Disconnect the power cord from the AC source.
Disconnect the power cord from the server.
Install the cache module on the storage controller.
7.
Install the capacitor pack:
a. Open the capacitor pack holder.
b. Position the capacitor pack between the two vertical tabs near the holder.
c. Close the capacitor pack holder.
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d. Route the capacitor pack cable through the internal left side chassis opening down to the system
board.
8.
Connect the capacitor pack cable to the cache module.
9.
Secure the capacitor pack cable in the designated cable management clips:
a. Secure the cable in the two rear side cable clips.
b. Secure the cable in the internal left side chassis cable clip.
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c. Secure the excess length of the cable in the top chassis cable clip.
12. Press the Power On/Standby button.
The server exits standby mode and applies full power to the system. The system power LED changes
from amber to green.
Optical drive option
For more information about product features, specifications, options, configurations, and compatibility, see
To install the component:
1.
2.
3.
4.
Disconnect the power cord from the AC source.
Disconnect the power cord from the server.
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5.
Press the optical drive blank release latches, and then pull the blank out of the drive bay.
Retain the blank for future use.
6.
Install the optical drive into the bay.
7.
Connect the optical drive SATA Y-cable:
a. Connect the common end of the Y-cable to the optical drive.
b. Connect the power end of the Y-cable to the power supply cable labeled P3.
c. Route the data end of the Y-cable through the left side chassis opening down to the system board.
d. Connect the data end of the Y-cable to the system board SATA connector.
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8.
Secure the optical drive SATA cable in the designated cable management clips:
a. Secure the excess cable in the top chassis cable clip.
b. Secure the cable in the internal left side chassis cable clip.
9.
11. Press the Power On/Standby button.
The server exits standby mode and applies full power to the system. The system power LED changes
from amber to green.
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Memory options
The server memory subsystem supports UDIMMs only. UDIMMs represent the most basic type of memory
module and offer lower latency and (relatively) low power consumption, but are limited in capacity.
The server supports dual-rank, PC3-10600E/PC3-12800E (DDR3 ECC) DIMMs operating at 1333 MHz or
1600 MHz speed.
Memory speed depends on the type of processor and the number of DIMMs installed in the server. Installed
DIMMs can operate at either 1600 MT/s or 1333 MT/s. For more information, see the technical
specification of the installed processor.
HP SmartMemory
HP SmartMemory, introduced for Gen8 servers, authenticates and unlocks certain features available only on
HP Qualified memory and verifies whether installed memory has passed HP qualification and test processes.
Qualified memory is performance-tuned for HP ProLiant and BladeSystem servers and provides future
enhanced support through HP Active Health and manageability software.
Certain performance features are unique with HP SmartMemory. The industry supports UDIMM at 2 DIMMs
per channel at 1066 MT/s. HP SmartMemory supports 2 DIMMs per channel at 1333 MT/s, or 25% greater
bandwidth.
DIMM identification
To determine DIMM characteristics, use the label attached to the DIMM and the following illustration and
table.
Item Description
Definition
Size
—
1
2
Rank
1R = Single-rank
2R = Dual-rank
3R = Three-rank
4R = Quad-rank
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Item Description
Definition
Data width
x4 = 4-bit
x8 = 8-bit
3
Voltage rating
L = Low voltage (1.35V)
U = Ultra low voltage (1.25V)
Blank or omitted = Standard
4
Memory speed
DIMM type
12800 = 1600-MT/s
10600 = 1333-MT/s
8500 = 1066-MT/s
5
6
R = RDIMM (registered)
E = UDIMM (unbuffered with ECC)
L = LRDIMM (load reduced)
For the latest supported memory information, see the QuickSpecs on the HP website
geographic region, and then locate the product by name or product category.
Single-rank and dual-rank DIMMs
DIMM configuration requirements are based on these classifications:
•
Single-rank DIMM—One set of memory chips that is accessed while writing to or reading from the
memory.
•
Dual-rank DIMM—Two single-rank DIMMs on the same module, with only one rank accessible at a time.
The server memory control subsystem selects the proper rank within the DIMM when writing to or reading
from the DIMM.
Dual-rank DIMMs provide the greatest capacity with the existing memory technology. For example, if current
DRAM technology supports 2-GB single-rank DIMMs, a dual-rank DIMM would be 4 GB.
Memory subsystem architecture
The memory subsystem in this server is divided into channels. The processor supports two channels, and each
channel supports a DIMM slot.
Channel
Population order
Slot number
A
B
1
2
1
2
DIMM slots are identified by number and by letter. Letters identify the population order. Slot numbers are
reported by ROM messages during boot and are used for error reporting. For the DIMM slot locations, see
ECC memory
The server supports the standard ECC memory correction mode. Standard ECC can correct single-bit memory
errors and detect multibit memory errors. When multibit errors are detected, the error is signaled to the server
and causes the server to halt.
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General DIMM slot population guidelines
•
•
•
The server supports a maximum of 16 GB memory using two 8 GB single-rank or dual-rank UDIMMs.
The server supports up to 1600 MT/s ECC UDIMMs.
LV DIMMs operate at 1.35 V instead of the 1.5 V for standard DDR3 DIMMs. LV DIMMs can be
installed in this server, but the system does not recognize the reduced power consumption feature. It will
be treated as a standard DDR3 DIMM.
•
Memory speed depends on the type of processor and the number of DIMMs installed in the server.
Installed DIMMs can operate at either 1600 MT/s or 1333 MT/s. For more information, see the
technical specification of the installed processor.
•
•
•
•
When installing DIMMs, populate the 1-A DIMM slot first and, then the 2-B slot.
For DIMM spare replacement, install the DIMMs per slot number as instructed by the system software.
Use only HP qualified DIMMs.
The server does not support:
o
o
RDIMMs
Non-ECC UDIMMs
•
The minimum DIMM requirement to make this server bootable is a DIMM in either DIMM slot.
For detailed memory configuration rules and guidelines, use the Online DDR3 Memory Configuration Tool
Installing a DIMM
For more information about product features, specifications, options, configurations, and compatibility, see
To install the component:
1.
2.
3.
4.
5.
Disconnect the power cord from the AC source.
Disconnect the power cord from the server.
Open the DIMM slot latches.
CAUTION: The DIMM slots are structured to ensure proper installation. If you try to insert a DIMM
but it does not fit easily into the slot, you may have positioned it incorrectly. Reverse the
orientation of the DIMM and insert it again.
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6.
Align the notch on the bottom edge of the memory module with the keyed surface of the DIMM slot, and
then fully press the memory module into the slot until the latches snap back into place.
7.
8.
9.
Press the Power On/Standby button.
The server exits standby mode and applies full power to the system. The system power LED changes
from amber to green.
Expansion board options
The server has one low-profile PCIe2 x16 expansion slot for controller option installation.
For more information about product features, specifications, options, configurations, and compatibility, see
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all PCI slots have either an expansion slot cover or an expansion board installed.
To install the component:
1.
2.
3.
4.
5.
6.
Disconnect the power cord from the AC source.
Disconnect the power cord from the server.
To open the expansion slot cover retainer latch, press it.
Remove the expansion slot cover.
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7.
For added board stability, remove the screw located underneath the slot cover retainer latch, and then
use it to secure the expansion board.
8.
9.
Verify that any switches or jumpers on the expansion board are set properly. For more information, see
the documentation that ships with the option.
Install the expansion board. Verify that the board is firmly seated in the slot.
10. For added board stability, use the screw removed in step 7 to secure the board.
11. Connect all necessary internal cabling to the expansion board. For more information on these cabling
requirements, see the documentation that ships with the option.
12. Secure the expansion board internal cables in the internal left side cable clip.
14. Connect all necessary external cabling to the expansion board. For more information on these cabling
requirements, see the documentation that ships with the option.
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16. Press the Power On/Standby button.
The server exits standby mode and applies full power to the system. The system power LED changes
from amber to green.
HP Trusted Platform Module option
For more information about product features, specifications, options, configurations, and compatibility, see
Use these instructions to install and enable a TPM on a supported server. This procedure includes three
sections:
1.
2.
3.
TPM installation requires the use of drive encryption technology, such as the Microsoft Windows BitLocker
Drive Encryption feature. For more information on BitLocker, see the Microsoft website
CAUTION: Always observe the guidelines in this document. Failure to follow these guidelines
can cause hardware damage or halt data access.
When installing or replacing a TPM, observe the following guidelines:
•
•
•
•
Do not remove an installed TPM. Once installed, the TPM becomes a permanent part of the system
board.
When installing or replacing hardware, HP service providers cannot enable the TPM or the encryption
technology. For security reasons, only the customer can enable these features.
When returning a system board for service replacement, do not remove the TPM from the system board.
When requested, HP Service provides a TPM with the spare system board.
Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security
rivet. Upon locating a broken or disfigured rivet on an installed TPM, administrators should consider the
system compromised and take appropriate measures to ensure the integrity of the system data.
•
•
When using BitLocker, always retain the recovery key/password. The recovery key/password is
required to enter Recovery Mode after BitLocker detects a possible compromise of system integrity.
HP is not liable for blocked data access caused by improper TPM use. For operating instructions, see the
encryption technology feature documentation provided by the operating system.
Installing the Trusted Platform Module board
WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,
remove the power cord to remove power from the server. The front panel Power On/Standby
button does not completely shut off system power. Portions of the power supply and some internal
circuitry remain active until AC power is removed.
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WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
1.
2.
3.
4.
5.
Disconnect the power cord from the AC source.
Disconnect the power cord from the server.
CAUTION: Any attempt to remove an installed TPM from the system board breaks or disfigures
the TPM security rivet. Upon locating a broken or disfigured rivet on an installed TPM,
administrators should consider the system compromised and take appropriate measures to ensure
the integrity of the system data.
6.
7.
Install the TPM security rivet by pressing the rivet firmly into the system board.
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8.
9.
10. Press the Power On/Standby button.
The server exits standby mode and applies full power to the system. The system power LED changes
from amber to green.
Retaining the recovery key/password
The recovery key/password is generated during BitLocker™ setup, and can be saved and printed after
BitLocker™ is enabled. When using BitLocker™, always retain the recovery key/password. The recovery
key/password is required to enter Recovery Mode after BitLocker™ detects a possible compromise of system
integrity.
To help ensure maximum security, observe the following guidelines when retaining the recovery
key/password:
•
•
•
Always store the recovery key/password in multiple locations.
Always store copies of the recovery key/password away from the server.
Do not save the recovery key/password on the encrypted hard drive.
Enabling the Trusted Platform Module
Press the F10 key to access BIOS Setup. See the BIOS setup information for the specific procedure to enable
the TPM on a ProLiant 100 Series server or a ProLiant MicroServer.
CAUTION: When a TPM is installed and enabled on the server, data access is locked if you fail
to follow the proper procedures for updating the system or option firmware, replacing the system
board, replacing a hard drive, or modifying OS application TPM settings.
For more information on firmware updates and hardware procedures, see the HP Trusted Platform Module
For more information on adjusting TPM usage in BitLocker™, see the Microsoft website
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Cabling
Cabling overview
This section provides guidelines that help you make informed decisions about cabling the server and
hardware options to optimize performance.
For information on cabling peripheral components, refer to the white paper on high-density deployment at
CAUTION: When routing cables, always be sure that the cables are not in a position where they
can be pinched or crimped.
Storage cabling
Four bay LFF non-hot-plug drive cage cabling
•
Mini-SAS cable connected to the system board
Item
Description
4-pin power cable (connected to the PSU P2 cable)
Mini-SAS cable
1
2
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Optical drive cabling
Item
Description
4-pin power connector (connected to the PSU P3 cable) of the optical
drive SATA Y-cable
1
Common end of the optical drive SATA Y-cable
SATA connector of the optical drive SATA Y-cable
2
3
Front I/O assembly cabling
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Software and configuration utilities
Server mode
The software and configuration utilities presented in this section operate in online mode, offline mode, or in
both modes.
Software or configuration utility
Server mode
Online and Offline
Online and Offline
Online and Offline
Offline
Online and Offline
Online
Online
Offline
Online
Online and Offline
Online and Offline
Offline
Online and Offline
Offline
Offline
HP product QuickSpecs
For more information about product features, specifications, options, configurations, and compatibility, see
HP iLO Management Engine
The HP iLO Management Engine is a set of embedded management features supporting the complete
lifecycle of the server, from initial deployment through ongoing management.
HP iLO
The iLO 4 subsystem is a standard component of selected HP ProLiant servers that simplifies initial server
setup, server health monitoring, power and thermal optimization, and remote server administration. The iLO
4 subsystem includes an intelligent microprocessor, secure memory, and a dedicated network interface. This
design makes iLO 4 independent of the host server and its operating system.
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Management. All key internal subsystems are monitored by iLO 4. SNMP alerts are sent directly by iLO 4
regardless of the host operating system or even if no host operating system is installed.
HP Insight Remote Support software (on page 69) is also available in HP iLO with no operating system
software, drivers, or agents.
Using iLO 4, you can do the following:
•
•
•
•
•
•
•
Access a high-performance and secure Remote Console to the server from anywhere in the world.
Use the shared iLO 4 Remote Console to collaborate with up to six server administrators.
Remotely mount high-performance Virtual Media devices to the server.
Securely and remotely control the power state of the managed server.
Have true Agentless Management with SNMP alerts from iLO 4 regardless of the state of the host server.
Access Active Health System troubleshooting features through the iLO 4 interface.
Subscribe to HP Insight Remote Support software without installing any drivers or agents.
For more information about iLO 4 features (which may require an iLO Advanced Pack or iLO Advanced for
BladeSystem license), see the iLO 4 documentation on the Documentation CD or on the HP website
Active Health System
HP Active Health System provides the following features:
•
•
•
•
•
Combined diagnostics tools/scanners
Always on, continuous monitoring for increased stability and shorter downtimes
Rich configuration history
Health and service alerts
Easy export and upload to Service and Support
The HP Active Health System monitors and records changes in the server hardware and system configuration.
The Active Health System assists in diagnosing problems and delivering rapid resolution when server failures
occur.
The Active Health System collects the following types of data:
•
•
•
•
•
•
Server model
Serial number
Processor model and speed
Storage capacity and speed
Memory capacity and speed
Firmware/BIOS
HP Active Health System does not collect information about Active Health System users' operations, finances,
customers, employees, partners, or data center, such as IP addresses, host names, user names, and
passwords. HP Active Health System does not parse or change operating system data from third-party error
event log activities, such as content created or passed through by the operating system.
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The data that is collected is managed according to the HP Data Privacy policy. For more information see the
The Active Health System log, in conjunction with the system monitoring provided by Agentless Management
or SNMP Pass-thru, provides continuous monitoring of hardware and configuration changes, system status,
and service alerts for various server components.
The Agentless Management Service is available in the SPP, which is a disk image (.iso) that you can
be downloaded manually from iLO 4 or HP Intelligent Provisioning and sent to HP. For more information, see
the HP iLO User Guide or HP Intelligent Provisioning User Guide on the HP website
Integrated Management Log
The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each event
with 1-minute granularity.
You can view recorded events in the IML in several ways, including the following:
•
•
From within HP SIM
From within operating system-specific IML viewers
o
o
For Windows: IML Viewer
For Linux: IML Viewer Application
•
•
From within the iLO 4 user interface
Intelligent Provisioning
Several packaging changes have taken place with HP ProLiant Gen8 servers: SmartStart CDs and the Smart
Update Firmware DVD will no longer ship with these new servers. Instead, the deployment capability is
embedded in the server as part of HP iLO Management Engine’s Intelligent Provisioning.
Intelligent Provisioning is an essential single-server deployment tool embedded in HP ProLiant Gen8 servers
that simplifies HP ProLiant server setup, providing a reliable and consistent way to deploy HP ProLiant server
configurations.
•
Intelligent Provisioning assists with the OS installation process by preparing the system for installing
"off-the-shelf" versions of leading operating system software and automatically integrating optimized
HP ProLiant server support software from SPP. SPP is the installation package for operating
system-specific bundles of HP ProLiant optimized drivers, utilities, management agents, and system
firmware.
•
•
Intelligent Provisioning provides maintenance-related tasks through Perform Maintenance features.
Intelligent Provisioning provides installation help for Microsoft Windows, Red Hat and SUSE Linux, and
VMware. For specific OS support, see the HP Intelligent Provisioning Release Notes on the HP website
For more information about Intelligent Provisioning software, see the HP website
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HP Insight Diagnostics
HP Insight Diagnostics is a proactive server management tool, available in both offline and online versions,
that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server
installations, troubleshoot problems, and perform repair validation.
HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the OS
HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and
other related data needed for effective server management. Available in Microsoft Windows and Linux
versions, the utility helps to ensure proper system operation.
For more information or to download the utility, see the HP website (http://www.hp.com/servers/diags). HP
Insight Diagnostics Online Edition is also available in the SPP. For more information, see the HP website
HP Insight Diagnostics survey functionality
HP Insight Diagnostics (on page 68) provides survey functionality that gathers critical hardware and software
information on ProLiant servers.
This functionality supports operating systems that are supported by the server. For operating systems
If a significant change occurs between data-gathering intervals, the survey function marks the previous
information and overwrites the survey data files to reflect the latest changes in the configuration.
Survey functionality is installed with every Intelligent Provisioning-assisted HP Insight Diagnostics installation,
Erase Utility
CAUTION: Perform a backup before running the System Erase Utility. The utility sets the system
to its original factory state, deletes the current hardware configuration information, including
array setup and disk partitioning, and erases all connected hard drives completely. Refer to the
instructions for using this utility.
Use the Erase Utility to erase hard drives and Active Health System logs, and to reset RBSU settings. Run the
Erase Utility if you must erase the system for the following reasons:
•
•
You want to install a new operating system on a server with an existing operating system.
You encounter an error when completing the steps of a factory-installed operating system installation.
To access the Erase Utility, click the Perform Maintenance icon from the Intelligent Provisioning home screen,
and then select Erase.
Run the Erase utility to:
•
•
•
Do not erase — does not erase hard drive operations.
Reset — erases the master boot record for the hard drives so they are no longer bootable.
Secure erase —performs an overwrite pattern erase so no data is recoverable.
After selecting the appropriate option, click Erase Selected. A Confirm Erase window is displayed, prompting
you to confirm or cancel the Erase.
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HP Insight Remote Support software
HP strongly recommends that you install HP Insight Remote Support software to complete the installation or
upgrade of your product and to enable enhanced delivery of your HP Warranty, HP Care Pack Service, or
HP contractual support agreement. HP Insight Remote Support supplements your monitoring continuously to
ensure maximum system availability by providing intelligent event diagnosis, and automatic, secure
submission of hardware event notifications to HP, which will initiate a fast and accurate resolution, based on
your product’s service level. Notifications may be sent to your authorized HP Channel Partner for onsite
service, if configured and available in your country.
The HP Insight Remote Support software extends the HP enterprise remote support portfolio for customers with
small and medium size IT environments. The software is available in two variants:
•
HP Insight Remote Support 7.x software is optimized to support up to 500 managed systems and can
be installed on a Windows ProLiant hosting device or a Windows ESXi Virtual Machine. It can be
integrated easily to work with a supported version of HP Systems Insight Manager. HP Insight Remote
Support 7.x provides anytime, anywhere personalized access to your IT environment through HP Insight
Online, and is also the recommended version for HP Proactive Care Service.
•
HP Insight Remote Support Advanced supports medium-sized to large environments with up to 3,500
devices. It can be installed on a Windows ProLiant hosting device or a Windows ESXi Virtual Machine
and requires HP Systems Insight Manager. Optionally, customers using HP Operations Manager or SAP
Solution Manager to manage their environment can integrate these platforms easily to create a single
view. This software is also optimized to deliver Mission Critical Services through additional features.
For more information about the Insight Remote Support Advanced software, see the HP website
The HP Insight Remote Support Release Notes detail the prerequisites, supported hardware, and associated
operating systems. The release notes are available on the HP website
(http://www.hp.com/go/insightremotesupport/docs). HP Insight Remote Support is included as part of HP
Warranty, HP Care Pack Service, or HP contractual support agreement.
HP Insight Online
HP Insight Online is a new capability of the HP Support Center portal. Combined with HP Insight Remote
Support 7.x, it automatically aggregates device health, asset, and support information from iLO
Management Engine with contract and warranty information, and then secures it in a single, personalized
dashboard that is viewable from anywhere at any time. The dashboard organizes your IT and service data
to help you understand and respond to that information more quickly. With specific authorization from you,
an authorized HP Channel Partner can also view your IT environment remotely at HP Insight Online.
•
For more information about using HP Insight Online, see the HP Insight Online Getting Started Guide on
•
To install HP Insight Remote Support and enable HP Insight Online, see the HP Insight Online Integrated
Solution and Management Setup Guide on the HP website
Scripting Toolkit
The Scripting Toolkit is a server deployment product that enables you to build an unattended automated
installation for high-volume server deployments. The Scripting Toolkit is designed to support ProLiant BL, ML,
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DL, and SL servers. The toolkit includes a modular set of utilities and important documentation that describes
how to apply these tools to build an automated server deployment process.
The Scripting Toolkit provides a flexible way to create standard server configuration scripts. These scripts are
used to automate many of the manual steps in the server configuration process. This automated server
configuration process cuts time from each deployment, making it possible to scale rapid, high-volume server
deployments.
For more information, and to download the Scripting Toolkit, see the HP website
HP Service Pack for ProLiant
SPP is a release set that contains a comprehensive collection of firmware and system software components,
all tested together as a single solution stack for HP ProLiant servers, their options, BladeSystem enclosures,
and limited HP external storage.
SPP has several key features for updating HP ProLiant servers. Using HP SUM as the deployment tool, SPP can
be used in an online mode on a Windows or Linux hosted operating system, or in an offline mode where the
server is booted to the ISO so that the server can be updated automatically with no user interaction or
updated in interactive mode.
HP Smart Update Manager
HP SUM is included in many HP products for installing and updating firmware and software on HP ProLiant
servers. HP SUM provides a GUI and a command-line scriptable interface for deployment of firmware and
software for single or one-to-many HP ProLiant servers and network-based targets, such as iLOs, OAs, and
VC Ethernet and Fibre Channel modules.
Key features of HP SUM include:
•
Dependency checking, which ensures appropriate installation order and dependency checking
between components
•
•
•
•
•
•
•
Intelligent deployment of only required updates
Simultaneous firmware and software deployment for multiple remote targets in both GUI and CLI modes
Improved deployment performance
Local online deployment of HP ProLiant servers and enclosures
Remote (one-to-many) online deployment of HP ProLiant servers and enclosures
Local offline firmware deployments with HP Support Pack for ProLiant deliverables
Remote offline deployment when used with the Scripting Toolkit (HP ProLiant Gen8 and later), iLO
Virtual Media, or PXE booted media
•
•
•
GUI or CLI scripts with extensive logging
Remote command-line deployment
Support for updating firmware on network-based targets such as the OA, iLO through the Network
Management Port, VC Ethernet and Fibre Channel modules, and 3Gb/6Gb SAS BL Switch
interconnects on HP ProLiant servers
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For more information about HP SUM and to access the HP Smart Update Manager User Guide, see the HP
HP ROM-Based Setup Utility
RBSU is a configuration utility embedded in HP ProLiant servers that performs a wide range of configuration
activities that can include the following:
•
•
•
•
•
•
Configuring system devices and installed options
Enabling and disabling system features
Displaying system information
Selecting the primary boot controller
Configuring memory options
Language selection
For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or
Using RBSU
To use RBSU, use the following keys:
•
•
•
•
To access RBSU, press the F9 key during power-up when prompted.
To navigate the menu system, use the arrow keys.
To make selections, press the Enter key.
To access Help for a highlighted configuration option, press the F1 key.
IMPORTANT: RBSU automatically saves settings when you press the Enter key. The utility does
not prompt you for confirmation of settings before you exit the utility. To change a selected setting,
you must select a different setting and press the Enter key.
Default configuration settings are applied to the server at one of the following times:
•
•
Upon the first system power-up
After defaults have been restored
Default configuration settings are sufficient for proper typical server operation, but configuration settings can
be modified using RBSU. The system will prompt you for access to RBSU with each power-up.
Auto-configuration process
The auto-configuration process automatically runs when you boot the server for the first time. During the
power-up sequence, the system ROM automatically configures the entire system without needing any
intervention. During this process, the ORCA utility, in most cases, automatically configures the array to a
default setting based on the number of drives connected to the server.
NOTE: If the boot drive is not empty or has been written to in the past, ORCA does not
automatically configure the array. You must run ORCA to configure the array settings.
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NOTE: The server may not support all the following examples.
Drives installed
Drives used
1
RAID level
RAID 0
RAID 1
RAID 5
None
1
2
2
3, 4, 5, or 6
0
3, 4, 5, or 6
More than 6
To change any ORCA default settings and override the auto-configuration process, press the F8 key when
prompted.
For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or
Boot options
Near the end of the boot process, the boot options screen is displayed. This screen is visible for several
seconds before the system attempts to boot from a supported boot device. During this time, you can do the
following:
•
•
•
•
Access RBSU by pressing the F9 key.
Access Intelligent Provisioning Maintenance Menu by pressing the F10 key.
Access the boot menu by pressing the F11 key.
Force a PXE Network boot by pressing the F12 key.
Re-entering the server serial number and product ID
After you replace the system board, you must re-enter the server serial number and the product ID.
1.
2.
3.
4.
During the server startup sequence, press the F9 key to access RBSU.
Select the Advanced Options menu.
Select Service Options.
Select Serial Number. The following warning appears:
Warning: The serial number should ONLY be modified by qualified service
personnel. This value should always match the serial number located on the
chassis.
5.
6.
7.
Press the Enter key to clear the warning.
Enter the serial number and press the Enter key.
Select Product ID. The following warning appears:
Warning: The Product ID should ONLY be modified by qualified service
personnel. This value should always match the Product ID located on the
chassis.
8.
9.
Enter the product ID and press the Enter key.
Press the Esc key to close the menu.
10. Press the Esc key to exit RBSU.
11. Press the F10 key to confirm exiting RBSU. The server automatically reboots.
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Utilities and features
Array Configuration Utility
ACU is a utility with the following features:
•
•
Runs as a local application or remote service accessed through the HP System Management Homepage
Supports online array capacity expansion, logical drive extension, assignment of online spares, and
RAID or stripe size migration
•
•
Suggests the optimum configuration for an unconfigured system
For supported controllers, provides access to licensed features, including:
o
o
o
o
o
o
o
Moving and deleting individual logical volumes
Advanced Capacity Expansion (SATA to SAS and SAS to SATA)
Offline Split Mirror
RAID 6 and RAID 60
RAID 1 (ADM) and RAID 10 (ADM)
HP Drive Erase
Video-On-Demand Advanced Controller Settings
•
Provides different operating modes, enabling faster configuration or greater control over the
configuration options
•
•
•
•
Remains available any time that the server is on
Displays on-screen tips for individual steps of a configuration procedure
Provides context-sensitive searchable help content
Provides diagnostic and SmartSSD Wear Gauge functionality on the Diagnostics tab
ACU is now available as an embedded utility, starting with HP ProLiant Gen8 servers. To access ACU, use
one of the following methods:
•
•
If an optional controller is not installed, press F10 during boot.
If an optional controller is installed, when the system recognizes the controller during POST, press F5.
For optimum performance, the minimum display settings are 1024 × 768 resolution and 16-bit color. Servers
running Microsoft® operating systems require one of the following supported browsers:
•
•
Internet Explorer 6.0 or later
Mozilla Firefox 2.0 or later
For Linux servers, see the README.TXT file for additional browser and support information.
For more information about the controller and its features, see the HP Smart Array Controllers for HP ProLiant
configure arrays, see the Configuring Arrays on HP Smart Array Controllers Reference Guide on the HP
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Option ROM Configuration for Arrays
Before installing an operating system, you can use the ORCA utility to create the first logical drive, assign
RAID levels, and establish online spare configurations.
The utility also provides support for the following functions:
•
•
•
•
•
Reconfiguring one or more logical drives
Viewing the current logical drive configuration
Deleting a logical drive configuration
Setting the controller to be the boot controller
Selecting the boot volume
If you do not use the utility, ORCA will default to the standard configuration.
For more information regarding the default configurations that ORCA uses, see the HP ROM-Based Setup
For more information about the controller and its features, see the HP Smart Array Controllers for HP ProLiant
configure arrays, see the Configuring Arrays on HP Smart Array Controllers Reference Guide on the HP
ROMPaq utility
The ROMPaq utility enables you to upgrade the system firmware (BIOS). To upgrade the firmware, insert a
ROMPaq USB Key into an available USB port and boot the system. In addition to ROMPaq, Online Flash
Components for Windows and Linux operating systems are available for updating the system firmware.
The ROMPaq utility checks the system and provides a choice (if more than one exists) of available firmware
revisions.
For more information, go to the HP website (http://www.hp.com/go/hpsc) and click on Drivers, Software
& Firmware. Then, enter your product name in the Find an HP product field and click Go.
Automatic Server Recovery
ASR is a feature that causes the system to restart when a catastrophic operating system error occurs, such as
a blue screen, ABEND (does not apply to HP ProLiant DL980 Servers), or panic. A system fail-safe timer, the
ASR timer, starts when the System Management driver, also known as the Health Driver, is loaded. When the
operating system is functioning properly, the system periodically resets the timer. However, when the
operating system fails, the timer expires and restarts the server.
ASR increases server availability by restarting the server within a specified time after a system hang. At the
same time, the HP SIM console notifies you by sending a message to a designated pager number that ASR
has restarted the system. You can disable ASR from the System Management Homepage or through RBSU.
USB support
HP provides standard USB 2.0 support, standard USB 3.0 support, and legacy USB support. Standard
support is provided by the OS through the appropriate USB device drivers.
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Before the OS loads, HP provides support for USB 2.0 devices through legacy USB support, which is enabled
by default in the system ROM. USB 3.0 ports are not functional before the OS loads. The native OS provides
USB 3.0 support through appropriate xHCI drivers.
Legacy USB support provides USB functionality in environments where USB support is not available normally.
Specifically, HP provides legacy USB functionality for the following:
•
•
•
•
•
POST
RBSU
Diagnostics
DOS
Operating environments which do not provide native USB support
Redundant ROM support
The server enables you to upgrade or configure the ROM safely with redundant ROM support. The server has
a single ROM that acts as two separate ROM images. In the standard implementation, one side of the ROM
contains the current ROM program version, while the other side of the ROM contains a backup version.
NOTE: The server ships with the same version programmed on each side of the ROM.
Safety and security benefits
When you flash the system ROM, ROMPaq writes over the backup ROM and saves the current ROM as a
backup, enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted for
any reason. This feature protects the existing ROM version, even if you experience a power failure while
flashing the ROM.
Keeping the system current
Drivers
IMPORTANT: Always perform a backup before installing or updating device drivers.
The server includes new hardware that may not have driver support on all OS installation media.
If you are installing an Intelligent Provisioning-supported OS, use Intelligent Provisioning (on page 67) and its
Configure and Install feature to install the OS and latest supported drivers.
If you do not use Intelligent Provisioning to install an OS, drivers for some of the new hardware are required.
These drivers, as well as other option drivers, ROM images, and value-add software can be downloaded as
part of an SPP.
If you are installing drivers from SPP, be sure that you are using the latest SPP version that your server
supports. To verify that your server is using the latest supported version and for more information about SPP,
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To locate the drivers for a particular server, go to the HP website (http://www.hp.com/go/hpsc) and click
on Drivers, Software & Firmware. Then, enter your product name in the Find an HP product field and click
Go.
Software and firmware
Software and firmware should be updated before using the server for the first time, unless any installed
software or components require an older version. For system software and firmware updates, download the
Version control
The VCRM and VCA are web-enabled Insight Management Agents tools that HP SIM uses to schedule
software update tasks to the entire enterprise.
•
VCRM manages the repository for SPP. Administrators can view the SPP contents or configure VCRM to
automatically update the repository with internet downloads of the latest software and firmware from
HP.
•
VCA compares installed software versions on the node with updates available in the VCRM managed
repository. Administrators configure VCA to point to a repository managed by VCRM.
For more information about version control tools, see the HP Systems Insight Manager User Guide, the HP
Version Control Agent User Guide, and the HP Version Control Repository User Guide on the HP website
HP operating systems and virtualization software support for
ProLiant servers
For information about specific versions of a supported operating system, see the HP website
HP Technology Service Portfolio
HP Technology Services offers a targeted set of consultancy, deployment, and service solutions to meet the
support needs of most business and IT environments.
Foundation Care services—Delivers scalable hardware and software support packages for HP ProLiant
server and industry-standard software. You can choose the type and level of service that is most suitable for
your business needs.
HP Collaborative Support—With a single call, HP addresses initial hardware and software support needs
and helps to quickly identify if a problem is related to hardware or software. If the problem is related to
hardware, HP resolves the problem according to service level commitments. If the reported incident is related
to an HP software product or a supported third-party software product and cannot be resolved by applying
known fixes, HP contacts the third-party vendor and creates a problem incident on your behalf.
HP Proactive Care—For customers running business critical environments where downtime is not an option,
HP Proactive Care helps to deliver high levels of availability. Key to these service options is the delivery of
proactive service management tools to help you avoid the causes of downtime. If a problem arises, then HP
offers advanced technical response from critical system support specialists for problem identification and
resolution.
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HP Support Center—For all service options, the HP Support Center delivers the information, tools, and
experts required to support HP business products.
HP Insight Remote Support—Provides 24x7 secure remote monitoring, diagnosis, and problem resolution.
For more information, see one of the following websites:
•
•
Change control and proactive notification
HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of
upcoming hardware and software changes on HP commercial products.
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Troubleshooting
Troubleshooting resources
The HP ProLiant Gen8 Troubleshooting Guide, Volume I: Troubleshooting provides procedures for resolving
common problems and comprehensive courses of action for fault isolation and identification, issue resolution,
and software maintenance on ProLiant servers and server blades. To view the guide, select a language:
•
•
•
•
•
•
The HP ProLiant Gen8 Troubleshooting Guide, Volume II: Error Messages provides a list of error messages
and information to assist with interpreting and resolving error messages on ProLiant servers and server
blades. To view the guide, select a language:
•
•
•
•
•
•
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System battery replacement
If the server no longer automatically displays the correct date and time, then replace the battery that provides
power to the real-time clock. Under normal use, battery life is 5 to 10 years.
WARNING: The computer contains an internal lithium manganese dioxide, a vanadium
pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not
properly handled. To reduce the risk of personal injury:
• Do not attempt to recharge the battery.
• Do not expose the battery to temperatures higher than 60°C (140°F).
• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
• Replace only with the spare designated for this product.
To remove the component:
1.
2.
3.
4.
5.
6.
7.
Disconnect the power cord from the AC source.
Disconnect the power cord from the server.
Remove the battery.
IMPORTANT: Replacing the system board battery resets the system ROM to its default
configuration. After replacing the battery, reconfigure the system through RBSU.
To replace the component, reverse the removal procedure.
For more information about battery replacement or proper disposal, contact an authorized reseller or an
authorized service provider.
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Regulatory information
Safety and regulatory compliance
For safety, environmental, and regulatory information, see Safety and Compliance Information for Server,
Storage, Power, Networking, and Rack Products, available at the HP website
Belarus Kazakhstan Russia marking
Turkey RoHS material content declaration
Ukraine RoHS material content declaration
Warranty information
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Electrostatic discharge
Preventing electrostatic discharge
To prevent damaging the system, be aware of the precautions you need to follow when setting up the system
or handling parts. A discharge of static electricity from a finger or other conductor may damage system
boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device.
To prevent electrostatic damage:
•
•
•
•
•
Avoid hand contact by transporting and storing products in static-safe containers.
Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
Place parts on a grounded surface before removing them from their containers.
Avoid touching pins, leads, or circuitry.
Always be properly grounded when touching a static-sensitive component or assembly.
Grounding methods to prevent electrostatic discharge
Several methods are used for grounding. Use one or more of the following methods when handling or
installing electrostatic-sensitive parts:
•
Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist
straps are flexible straps with a minimum of 1 megohm ±10 percent resistance in the ground cords. To
provide proper ground, wear the strap snug against the skin.
•
Use heel straps, toe straps, or boot straps at standing workstations. Wear the straps on both feet when
standing on conductive floors or dissipating floor mats.
•
•
Use conductive field service tools.
Use a portable field service kit with a folding static-dissipating work mat.
If you do not have any of the suggested equipment for proper grounding, have an authorized reseller install
the part.
For more information on static electricity or assistance with product installation, contact an authorized
reseller.
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Specifications
Environmental specifications
Specification
Value
Temperature range*
Operating
10°C to 35°C (50°F to 95°F)
-30°C to 60°C (-22°F to 140°F)
Nonoperating
Relative humidity
(noncondensing)
10% to 90%
5% to 95%
Operating, maximum wet bulb
temperature of 28°C (82.4°F)
Nonoperating, maximum wet
bulb temperature of 38.7°C
(101.7°F)
* All temperature ratings shown are for sea level. An altitude derating of 1°C per 304.8 m (1.8°F per 1,000 ft) to 3048
m (10,000 ft) is applicable. No direct sunlight allowed.
Server specifications
Specification
Server
23.24 cm (9.15 in)
22.97 cm (9.04 in)
24.51 cm (9.65 in)
6.80 kg (15.13 lb)
Height
Depth
Width
Weight, minimum
(one drive, power supply, and
processor installed)
9.80 kg (21.60 lb)
Weight, maximum
(all drives, power supply, and
processor installed)
Power supply specifications
The server supports one HP 150 W Integrated Power Supply.
CAUTION: Check the system and power supply input ratings before powering up the server.
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HP 150 W Integrated Power Supply
Specification
Value
—
Input requirements
Rated input voltage
Rated input frequency
Rated input current
Rated input power
100 V AC to 240 V AC
47 Hz to 63 Hz
3.5 A
150 W
70%
Efficiency (minimum)
Power supply output
Rated steady-state power
Maximum peak power
Rated output power
—
150 W
200 W
150 W
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Support and other resources
Before you contact HP
Be sure to have the following information available before you call HP:
•
Active Health System log (HP ProLiant Gen8 or later products)
Download and have available an Active Health System log for 3 days before the failure was detected.
For more information, see the HP iLO 4 User Guide or HP Intelligent Provisioning User Guide on the HP
•
Onboard Administrator SHOW ALL report (for HP BladeSystem products only)
For more information on obtaining the Onboard Administrator SHOW ALL report, see the HP website
•
•
•
•
•
•
•
•
Technical support registration number (if applicable)
Product serial number
Product model name and number
Product identification number
Applicable error messages
Add-on boards or hardware
Third-party hardware or software
Operating system type and revision level
HP contact information
For United States and worldwide contact information, see the Contact HP website
In the United States:
•
To contact HP by phone, call 1-800-334-5144. For continuous quality improvement, calls may be
recorded or monitored.
•
If you have purchased a Care Pack (service upgrade), see the Support & Drivers website
call 1-800-633-3600. For more information about Care Packs, see the HP website
Customer Self Repair
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for
greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service
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providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will
ship that part directly to you for replacement. There are two categories of CSR parts:
•
Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts,
you will be charged for the travel and labor costs of this service.
•
Optional—Parts for which customer self repair is optional. These parts are also designed for customer
self repair. If, however, you require that HP replace them for you, there may or may not be additional
charges, depending on the type of warranty service designated for your product.
NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty,
HP requires that an authorized service provider replace the part. These parts are identified as "No" in the
Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour delivery may be offered at an additional charge where geography permits.
If assistance is required, you can call the HP Technical Support Center and a technician will help you over the
telephone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must
be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective
part back to HP within a defined period of time, normally five (5) business days. The defective part must be
returned with the associated documentation in the provided shipping material. Failure to return the defective
part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping
and part return costs and determine the courier/carrier to be used.
For more information about HP's Customer Self Repair program, contact your local service provider. For the
Réparation par le client (CSR)
Les produits HP comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le client) afin
de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant la
période de diagnostic, HP (ou ses partenaires ou mainteneurs agréés) détermine que la réparation peut être
effectuée à l'aide d'une pièce CSR, HP vous l'envoie directement. Il existe deux catégories de pièces CSR:
Obligatoire - Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de
remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
Facultatif - Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également
conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à HP de
remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à
votre produit.
REMARQUE: Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même la
réparation. Pour que la garantie puisse s'appliquer, HP exige que le remplacement de la pièce soit effectué
par un Mainteneur Agréé. Ces pièces sont identifiées par la mention "Non" dans le Catalogue illustré.
Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre situation
géographique. Si votre situation géographique le permet et que vous demandez une livraison le jour même
ou dans les 4 heures, celle-ci vous sera facturée. Pour bénéficier d'une assistance téléphonique, appelez le
Centre d'assistance technique HP. Dans les documents envoyés avec la pièce de rechange CSR, HP précise
s'il est nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai
indiqué, généralement cinq (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans
l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, HP se réserve le droit de vous facturer les
coûts de remplacement. Dans le cas d'une pièce CSR, HP supporte l'ensemble des frais d'expédition et de
retour, et détermine la société de courses ou le transporteur à utiliser.
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Pour plus d'informations sur le programme CSR de HP, contactez votre Mainteneur Agrée local. Pour plus
d'informations sur ce programme en Amérique du Nord, consultez le site Web HP
Riparazione da parte del cliente
Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti
difettose, i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente
dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di assistenza
HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente al cliente per
la sostituzione. Vi sono due categorie di parti CSR:
Obbligatorie – Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la
riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio.
Opzionali – Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti
progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad HP, potrebbe dover sostenere
spese addizionali a seconda del tipo di garanzia previsto per il prodotto.
NOTA: alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare la
garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono
identificate da un "No" nel Catalogo illustrato dei componenti.
In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il
giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento
di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di un addetto del
centro di supporto tecnico HP. Nel materiale fornito con una parte di ricambio CSR, HP specifica se il cliente
deve restituire dei componenti. Qualora sia richiesta la resa ad HP del componente difettoso, lo si deve
spedire ad HP entro un determinato periodo di tempo, generalmente cinque (5) giorni lavorativi. Il
componente difettoso deve essere restituito con la documentazione associata nell'imballo di spedizione
fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP.
Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e resa e sceglie il
corriere/vettore da utilizzare.
Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona. Per il
Customer Self Repair
HP Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten zu minimieren und höhere
Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn HP (oder ein HP Servicepartner) bei der
Diagnose feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen HP dieses
Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien unterteilt:
Zwingend – Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den
Austausch dieser Teile von HP vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen
Service berechnet.
Optional – Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer
Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen möchten,
können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche
Kosten anfallen.
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HINWEIS: Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des
Kunden zu erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog
sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert.
Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen
Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das HP technische Support Center anrufen und
sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien, die mit einem CSR-Ersatzteil geliefert
werden, können Sie entnehmen, ob das defekte Teil an HP zurückgeschickt werden muss. Wenn es
erforderlich ist, das defekte Teil an HP zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen
Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss mit der zugehörigen
Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie das
defekte Teil nicht zurückschicken, kann HP Ihnen das Ersatzteil in Rechnung stellen. Im Falle von Customer
Self Repair kommt HP für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den
Kurier-/Frachtdienst.
Weitere Informationen über das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner
vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der HP Website unter
Reparaciones del propio cliente
Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar (Customer Self
Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de realizar
sustituciones de componentes defectuosos. Si, durante la fase de diagnóstico, HP (o los proveedores o socios
de servicio de HP) identifica que una reparación puede llevarse a cabo mediante el uso de un componente
CSR, HP le enviará dicho componente directamente para que realice su sustitución. Los componentes CSR se
clasifican en dos categorías:
•
Obligatorio: componentes para los que la reparación por parte del usuario es obligatoria. Si solicita a
HP que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de
desplazamiento y de mano de obra de dicho servicio.
•
Opcional: componentes para los que la reparación por parte del usuario es opcional. Estos
componentes también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si
precisa que HP realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de
servicio de garantía correspondiente al producto.
NOTA: Algunos componentes no están diseñados para que puedan ser reparados por el usuario. Para que
el usuario haga valer su garantía, HP pone como condición que un proveedor de servicios autorizado
realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra "No" en el
catálogo ilustrado de componentes.
Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a su
destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en el
mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al Centro de
asistencia técnica de HP y recibirá ayuda telefónica por parte de un técnico. Con el envío de materiales
para la sustitución de componentes CSR, HP especificará si los componentes defectuosos deberán
devolverse a HP. En aquellos casos en los que sea necesario devolver algún componente a HP, deberá
hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los componentes
defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje de envío. Si no
enviara el componente defectuoso requerido, HP podrá cobrarle por el de sustitución. En el caso de todas
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sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de
componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en
contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica, visite
Customer Self Repair
Veel onderdelen in HP producten zijn door de klant zelf te repareren, waardoor de reparatieduur tot een
minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is. Deze
onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als HP (of een HP Service Partner) bij
de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt HP dat
onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee
categorieën CSR-onderdelen:
Verplicht: Onderdelen waarvoor reparatie door de klant verplicht is. Als u HP verzoekt deze onderdelen
voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht.
Optioneel: Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn ontworpen
voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen voor u te vervangen, kunnen
daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het
product.
OPMERKING: Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met
de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen.
Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".
Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de
eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden
aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie gewenst is, belt u een HP Service
Partner om via de telefoon technische ondersteuning te ontvangen. HP vermeldt in de documentatie bij het
vervangende CSR-onderdeel of het defecte onderdeel aan HP moet worden geretourneerd. Als het defecte
onderdeel aan HP moet worden teruggezonden, moet u het defecte onderdeel binnen een bepaalde
periode, gewoonlijk vijf (5) werkdagen, retourneren aan HP. Het defecte onderdeel moet met de
bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het
defecte onderdeel niet terugzendt, kan HP u voor het vervangende onderdeel kosten in rekening brengen. Bij
reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en
kiest HP zelf welke koerier/transportonderneming hiervoor wordt gebruikt.
Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma
van HP. Informatie over Service Partners vindt u op de HP website (http://www.hp.com/go/selfrepair).
Reparo feito pelo cliente
Os produtos da HP são projetados com muitas peças para reparo feito pelo cliente (CSR) de modo a
minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito. Se,
durante o período de diagnóstico, a HP (ou fornecedores/parceiros de serviço da HP) concluir que o reparo
pode ser efetuado pelo uso de uma peça CSR, a peça de reposição será enviada diretamente ao cliente.
Existem duas categorias de peças CSR:
Obrigatória – Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua essas peças,
serão cobradas as despesas de transporte e mão-de-obra do serviço.
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Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o
reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de
taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
OBSERVAÇÃO: Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de
cumprir a garantia do cliente, a HP exige que um técnico autorizado substitua a peça. Essas peças estão
identificadas com a marca "No" (Não), no catálogo de peças ilustrado.
Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após o
pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode ser
feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte técnico
da HP para que um técnico o ajude por telefone. A HP especifica nos materiais fornecidos com a peça CSR
de reposição se a peça com defeito deve ser devolvida à HP. Nos casos em que isso for necessário, é
preciso enviar a peça com defeito à HP dentro do período determinado, normalmente cinco (5) dias úteis.
A peça com defeito deve ser enviada com a documentação correspondente no material de transporte
fornecido. Caso não o faça, a HP poderá cobrar a reposição. Para as peças de reparo feito pelo cliente, a
HP paga todas as despesas de transporte e de devolução da peça e determina a transportadora/serviço
postal a ser utilizado.
Para obter mais informações sobre o programa de reparo feito pelo cliente da HP, entre em contato com o
fornecedor de serviços local. Para o programa norte-americano, visite o site da HP
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Acronyms and abbreviations
ABEND
abnormal end
ACU
Array Configuration Utility
ADM
Advanced Data Mirroring
AMP
Advanced Memory Protection
ASR
Automatic Server Recovery
CSA
Canadian Standards Association
CSR
Customer Self Repair
DDR3
double data rate-3
EAC
EuroAsian Economic Commission
FBWC
flash-backed write cache
HP SIM
HP Systems Insight Manager
HP SUM
HP Smart Update Manager
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IEC
International Electrotechnical Commission
iLO
Integrated Lights-Out
IML
Integrated Management Log
IRS
Insight Remote Support
ISO
International Organization for Standardization
LFF
large form factor
LOM
Lights-Out Management
LRDIMM
load reduced dual in-line memory module
LV DIMM
low-voltage DIMM
NMI
nonmaskable interrupt
NVRAM
nonvolatile memory
OA
Onboard Administrator
ORCA
Option ROM Configuration for Arrays
PCIe
Peripheral Component Interconnect Express
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PDU
power distribution unit
POST
Power-On Self Test
PSU
power supply unit
PXE
preboot execution environment
RBSU
ROM-Based Setup Utility
RDIMM
registered dual in-line memory module
RDP
Rapid Deployment Pack
RoHS
Restriction of Hazardous Substances
SAS
serial attached SCSI
SATA
serial ATA
SD
Secure Digital
SPP
HP Service Pack for ProLiant
TMRA
recommended ambient operating temperature
TPM
Trusted Platform Module
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UDIMM
unregistered dual in-line memory module
USB
universal serial bus
VC
Virtual Connect
VCA
Version Control Agent
VCRM
Version Control Repository Manager
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Include the document title and part number, version number, or the URL when submitting your feedback.
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