Dyson Vacuum Cleaner DC25 User Manual

OPERATING MANUAL  
ASSEMBLY  
ON/OFF  
2
click  
click  
click  
A
B
3
WASH FILTERS  
Wash filters with cold water  
regularly or as required.  
REGISTER  
YOUR DYSON  
2 YEAR  
GUARANTEE  
TODAY  
1
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Your Dyson vacuum cleaner will be covered for parts and  
labour for 2 years from the date of purchase, as detailed in  
the terms of the Dyson guarantee on page 9 of this Dyson  
Operating Manual.  
IMPORTANT SAFETY PRECAUTIONS  
READ ALL INSTRUCTIONS BEFORE USING THIS APPLIANCE  
When using an electrical appliance, basic precautions should always be followed, including the following:  
If you have a query about your Dyson vacuum cleaner, call  
the Dyson Customer Care Helpline with your serial number  
and details of where and when you bought the vacuum  
cleaner. Your serial number can be found on the main body  
of the vacuum cleaner behind the clear bin.  
WARNING  
TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, OR INJURY:  
1.  
2.  
3.  
Do not leave the Dyson vacuum when plugged in. Unplug from socket when not in use and before servicing  
Do not use outdoors or on wet surfaces. Suitable for dry locations only. Do not use to pick up water.  
Do not allow to be used as a toy. Close attention is necessary when used by or near children. Children should be  
supervised to ensure that they do not play with the Dyson vacuum.  
This Dyson vacuum is not intended for use by young children or infirm persons with reduced physical, sensory or  
reasoning capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction  
by a responsible person concerning use of the Dyson vacuum to ensure that they can use the Dyson vacuum safely.  
Use only as described in this manual. Use only Dyson recommended accessories and replacement parts. Do not  
carry out any maintenance other than that shown in this manual, or advised by the Dyson Customer Care Helpline.  
Contact the Dyson Customer Care Helpline when service or repair is required. Do not disassemble the Dyson  
vacuum as incorrect reassembly may result in an electric shock or fire.  
Do not use with a damaged cable or plug. If the Dyson vacuum is not working as it should, has been dropped,  
damaged, left outdoors, or dropped into water, do not use and contact the Dyson Customer Care Helpline. If the  
supply cable is damaged it must be replaced by Dyson, its service agent or similarly qualified person in order to  
avoid a hazard.  
Do not pull or carry by cable, use cable as a handle, close a door on cable, or pull cable around sharp edges or  
corners. Do not run the Dyson vacuum over cable. Keep cable away from heated surfaces. To avoid a tripping  
hazard wind the cable when not in use.  
Most queries can be solved over the phone by one of our  
Dyson Customer Care Helpline staff (details below).  
4.  
5.  
Visit our website to register your Dyson full parts  
and labour guarantee online (Australia and New  
Zealand only).  
6.  
7.  
Note your serial number for future reference  
8.  
9.  
Do not unplug by pulling on the cable. To unplug, grasp the plug, not the cable.  
Do not handle the plug or Dyson vacuum with wet hands.  
10. Do not put any object into openings. Do not use with any opening blocked; keep free of dust, lint, hair, and anything  
that may reduce airflow.  
11.  
Keep hair, loose clothing, fingers, and all parts of body away from openings and moving parts, such as the brush  
bar. Do not point the hose, wand or tools at your eyes or ears or put them in your mouth.  
This illustration is for example purposes only.  
12. Turn off all controls before unplugging.  
13. Use extra care when cleaning on stairs. Do not work with the Dyson vacuum above you on the stairs.  
14. Do not use to pick up flammable or combustible liquids, such as gasoline, or use in areas where they or their  
vapours may be present.  
15. Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.  
16. Do not use without the clear bin and filters in place.  
17.  
The use of an extension cable is not recommended.  
3 EASY WAYS TO REGISTER YOUR DYSON 2 YEAR GUARANTEE  
READ AND SAVE THESE INSTRUCTIONS  
THIS DYSON VACUUM IS INTENDED FOR HOUSEHOLD USE ONLY  
REGISTER  
REGISTER  
REGISTER  
ONLINE  
BY PHONE  
BY MAIL  
Visit our website to register your  
Dyson full parts and labour  
guarantee online (Australia  
and New Zealand only).  
Call our dedicated Helpline.  
Complete and return  
the form to Dyson in the  
envelope supplied.  
AU 1800 239 766  
NZ 0800 397 667  
SG 7000 435 7546  
ID 021 707 39766  
Do not pull on  
the cable.  
Do not store near  
heat sources.  
Do not use near  
naked flame.  
Do not run over  
the cable.  
Do not pick up  
water or liquids.  
Do not pick up  
burning objects.  
Do not use above  
you on the stairs.  
Do not put hands  
near the brush bar  
when the vacuum  
cleaner is in use.  
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2
3
High-reach cleaning  
Usage  
Carpets/hard floors  
ON  
ON/OFF  
OFF  
Emptying the clear bin  
click  
click  
2
3
click  
click  
1
Looking for blockages  
Clearing brush bar obstructions  
1
2
2
1
3
4
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4
5
Wash filters with cold water regularly or as required.  
IMPORTANT!  
WASH FILTERS  
Register for a filter wash reminder by email (Australia only):  
A
Filter  
12  
11  
7
1
5
10  
2
9
8
24  
3
4
6
B
Filter  
12  
11  
1
10  
2
9
24  
3
8
4
7
5
6
Rinse and shake filter under tap.  
Turn over and tap very firmly to  
remove motor emissions.  
Repeat until water runs clear.  
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6
7
When vacuuming, certain carpets may generate small static charges in the clear  
bin. These are entirely harmless and are not associated with the mains supply.  
To minimise any effect from this, do not put your hand or insert any object into  
the clear bin unless you have first emptied it and rinsed it out with cold water.  
Clean the shroud with a cloth or dry brush to remove lint and dust.  
ASSEMBLY  
AUSTRALIAN CONSUMER LAW  
DYSON CUSTOMER CARE  
Lie vacuum cleaner flat and push on cleaner head until it clicks. Stand vacuum  
up straight, insert wand into hose and push into place until it clicks. Attach tool  
to the side of the vacuum cleaner.  
The details of the Dyson guarantee are set out below. In addition to your rights  
under the Dyson guarantee, we also provide the following statement as  
THANK YOU FOR CHOOSING TO BUY A DYSON VACUUM CLEANER  
If you have a query about your Dyson vacuum cleaner, call the Dyson Customer  
Care Helpline and quote your serial number, or contact us via the website.  
Your serial number can be found on the main body of the Dyson vacuum  
cleaner behind the clear bin.  
required by the Australian Consumer Law: In Australia, your Dyson vacuum cleaner  
comes with statutory guarantees that cannot be excluded under the Australian  
Consumer Law. You are entitled to a replacement or refund for a major failure and  
for compensation for any other reasonably foreseeable loss or damage. You are  
also entitled to have your Dyson vacuum cleaner repaired or replaced if it fails to be  
of acceptable quality and the failure does not amount to a major failure.  
USING YOUR DYSON VACUUM CLEANER  
WASHING YOUR FILTERS  
CAUTION:  
Most queries can be solved over the phone by one of our Dyson Customer Care  
Helpline staff.  
If your Dyson vacuum cleaner needs a service, call the Dyson Customer Care  
Helpline so we can discuss the available options.  
To enable us to carry out work on your Dyson vacuum cleaner please contact the  
Dyson Customer Care Helpline to obtain a reply paid delivery address in your  
state (available in Australia only).  
If your vacuum cleaner is under Dyson guarantee and the repair or replacement  
is covered, it will be repaired or replaced at no cost. If the repair or replacement  
is found not to be covered under the Dyson guarantee, the repair or  
replacement of the vacuum cleaner and any associated delivery charges (both  
to and from us) will be at your cost, subject to your statutory rights and remedies  
as a consumer.  
Press foot pedal and recline handle to use. The stabiliser stand will automatically  
lift up. To switch ‘ON, press power button in front of handle. When finished  
cleaning, push vacuum cleaner into an upright position and stabiliser wheels will  
automatically drop. Use the carrying handle to carry the vacuum cleaner.  
Switch ‘OFF’ and unplug the vacuum cleaner before removing the filters.  
Ensure filters are completely dry before refitting into the vacuum cleaner.  
DYSON 2 YEAR GUARANTEE  
TERMS AND CONDITIONS  
PLEASE NOTE:  
CAUTION:  
This vacuum cleaner has two filters, located as shown. It is important to check  
your filters and wash with cold water regularly or as required, according to  
instructions, to maintain performance.  
The filter in the ball should be rinsed and tapped out until the water runs clean,  
then tapped out again to ensure all excess water is removed. Please leave to dry  
completely for 24 hours.  
It is normal for the filter in the ball to turn grey in colour. The filters may require  
more frequent washing if vacuuming fine dust.  
Do not use detergents to clean the filters.  
Do not put the filters in a dishwasher, washing machine, tumble dryer, oven,  
microwave or near a naked flame.  
Register for a filter wash reminder by email (Australia only);  
When returning to the upright position, ensure that the stabiliser wheels are fully  
engaged before releasing the cleaner.  
Do not press the cyclone release button while carrying the vacuum cleaner or it  
could fall and cause injury.  
Terms and conditions of your Dyson 2 year guarantee.  
The Dyson guarantee becomes effective from the date of purchase.  
All work will be carried out by Dyson Appliances (Aust) Pty Ltd., Avery Robinson  
Ltd. (NZ), Singapore’s authorised agent - Service @Home Pte Ltd., Indonesia’s  
authorised agent - PT Higienis Indonesia or their authorised agents.  
Any parts replaced will become the property of Dyson Appliances (Aust) Pty Ltd.,  
Avery Robinson Ltd. (NZ), Dyson Singapore Pte Ltd. or PT Higienis Indonesia.  
The repair and replacement of your Dyson vacuum cleaner under Dyson  
guarantee will not extend the Dyson guarantee period.  
PLEASE NOTE:  
Fine dust such as plaster or flour should only be vacuumed in very small  
amounts.  
Do not use the vacuum cleaner to pick up sharp hard objects, such as small toys,  
pins, paper clips etc.  
Consult your flooring manufacturer’s recommended instructions before  
vacuuming and caring for your flooring, rugs and carpets. Some carpets will  
fuzz if a rotating brush bar is used when vacuuming. If this is the case, we  
recommend vacuuming in hard floors mode and consulting with your flooring  
manufacturer. (Refer to carpets/hard floors section.)  
If used in a garage when cleaning the car, care should be taken to wipe the  
soleplate and wheels with a dry cloth after vacuuming to clean off any sand, dirt  
or pebbles which could damage delicate floors.  
When vacuuming, certain carpets may generate small static charges in the clear  
bin. These are entirely harmless and not associated with the main supply. To  
minimise any effect from this, do not put your hand or insert any object into  
the clear bin unless you have emptied it and rinsed it out with cold water.  
Only use parts recommended by Dyson; failure to do so could invalidate  
your guarantee.  
Do not use any lubricants, cleaning agents, polishes or air fresheners on any  
part of the Dyson vacuum.  
This Dyson vacuum is fitted with a thermal cut-out. If any part of the Dyson  
vacuum becomes blocked the machine may overheat and automatically shut  
off. If this happens, switch off and unplug the Dyson vacuum and allow to cool  
before attempting to check filters or for blockages. Clear any blockages before  
restarting.  
DYSON CUSTOMER CARE DETAILS  
If there are any queries, please call the Dyson Customer Care Helpline.  
AU: 1800 239 766  
(Mon-Fri 8:00am to 6:00pm EST, Sat-Sun 8:30am to 4:00pm EST)  
NZ: 0800 397 667 (Mon-Fri 8:30am to 5:00pm)  
SG: 7000 435 7546 (Mon-Fri 9:00am to 6:00pm)  
ID: 021 707 39766 (Mon-Fri 9:00am to 5:00pm)  
The Dyson guarantee provides benefits which are additional to and do not affect  
your statutory rights and remedies as a consumer.  
You must provide proof of (both original and any subsequent) delivery/purchase  
before any work can be carried out on your Dyson vacuum cleaner. Without  
this proof, any work carried out pursuant to the Dyson guarantee and any  
associated delivery charges (both to and from us) will be at your cost, subject to  
your statutory rights and remedies as a consumer. Please keep your receipt or  
delivery note.  
LOOKING FOR BLOCKAGES  
CAUTION:  
Switch ‘OFF’ and unplug the vacuum cleaner before checking for blockages.  
Please ensure vacuum cleaner is upright before removing hose or airway  
inspection parts.  
Beware of sharp objects when clearing blockages.  
Refit all parts of the vacuum cleaner securely before using.  
WHAT IS COVERED  
Your Dyson guarantee covers:  
The repair or replacement of your Dyson vacuum cleaner if your Dyson vacuum  
cleaner is found to be defective due to faulty materials, workmanship or function  
within 2 years of purchase or delivery (if any part is no longer available or out of  
manufacture Dyson will replace it with a functional replacement part).  
Use of the Dyson vacuum cleaner in the country of purchase.  
ABOUT YOUR PRIVACY  
Dyson may use your information provided for future marketing and research  
purposes (including sending commercial electronic messages) and may disclose  
it to third parties for the purposes of providing the services you have requested,  
or to our business partners or professional advisers. If you wish to access your  
personal information or see our full privacy policy, please contact us at  
PLEASE NOTE:  
Clearing blockages is not covered by your vacuum cleaner’s limited guarantee.  
If any part of your vacuum cleaner becomes blocked, it may overheat and then  
automatically shut off. Unplug the vacuum cleaner and leave to cool down.  
Clear blockage before restarting.  
WHAT IS NOT COVERED  
Under your Dyson guarantee, Dyson shall not be liable for costs of repair or  
replacement of a product incurred as a result of:  
Normal wear and tear (e.g. fuse, belt, brush bar, batteries etc).  
Industrial use of the Dyson vacuum cleaner such as vacuuming gyprock dust or  
builders dust. This may void your Dyson guarantee.  
Accidental damage, faults caused by negligent use or care, neglect, careless  
operation or handling of the Dyson vacuum cleaner which is not in accordance  
with this Dyson Operating Manual.  
Blockages – please refer to this Dyson Operating Manual for details of how to  
unblock your Dyson vacuum cleaner.  
Use of the Dyson vacuum cleaner for anything other than normal domestic  
household purposes in the country of purchase.  
Use of parts not assembled or installed in accordance with the instructions  
of Dyson.  
Use of parts and accessories other than those produced or recommended by Dyson.  
Damage from external sources such as transit, weather, electrical outages or  
power surges.  
DISPOSAL INFORMATION  
Dyson products are made from high grade recyclable materials. Please dispose  
of this product responsibly and recycle where possible.  
CLEARING BRUSH BAR OBSTRUCTIONS  
CAUTION:  
Store the vacuum cleaner indoors. Do not use or store this vacuum cleaner  
below 0°C (32°F). Ensure that the vacuum cleaner is at room temperature  
before operating.  
Switch off and unplug the vacuum cleaner before clearing brush bar  
obstructions. Failure to do so could result in personal injury.  
If your brush bar is obstructed, it may shut off. If this happens you will need to  
remove the brush bar as shown and clear any obstructing debris.  
When your Dyson vacuum cleaner reaches the end of its life, we are responsible  
for its safe disposal. You can send your old Dyson vacuum cleaner back to us (at  
our cost) and we will organise for it to be recycled.*  
*Please note that not all parts are recyclable. Recycling of parts is subject to the  
capabilities of 3rd party suppliers. Available in Australia only.  
CARPETS/HARD FLOORS  
The brush bar will always default to ‘ON’ (spinning) each time you switch on the  
vacuum cleaner and recline it for cleaning. The brush bar will automatically stop  
if it becomes obstructed. If the brush bar stops during use, please refer to the  
‘Clearing brush bar obstructions’ section.  
Simply:  
1. Box up your old Dyson vacuum cleaner  
2. Take the package to your local post office and send to the address below:  
To switch the brush bar off (e.g. for hard floors), recline the vacuum cleaner and  
turn it ‘ON, then press the brush bar ‘on/off’ button – the brush bar will stop  
spinning.  
Dyson We Recycle  
Reply Paid 83215  
Dyson Service Centre  
Unit 6 & 7, 7-11 Parraweena Rd  
Taren Point, NSW 2229  
HIGH-REACH CLEANING  
CAUTION:  
Failures caused by circumstances outside Dyson’s control.  
Repairs or alterations carried out by parties other than Dyson or its  
authorised agents.  
Switch ‘OFF’ the vacuum before changing tools.  
PRODUCT INFORMATION  
Please note: Small details may vary from those shown.  
Powerful suction can cause the hose to ‘pull back’ – please take care.  
To avoid personal injury and to prevent the vacuum cleaner from falling when  
cleaning stairs, do not work with the vacuum above you on the stairs.  
Ensure vacuum is in upright position before using tools.  
If your Dyson guarantee does not apply, you may have statutory rights and  
remedies available to you as a consumer.  
If you are in any doubt as to what is covered by your Dyson guarantee, please  
call the Dyson Customer Care Helpline on:  
Australia 1800 239 766  
New Zealand 0800 397 667  
Singapore 7000 435 7546  
Indonesia 021 707 39766  
Remember: Always disconnect plug from mains before inspecting for problems.  
PLEASE NOTE:  
To release the wand, open the wand cap and pull the red tube until the wand  
releases from the vacuum. Tools can be attached to either the hose or wand.  
The brush bar will not rotate when the vacuum is in an upright position.  
Ensure wand cap is closed when not in use.  
If your Dyson vacuum cleaner will not operate, first check mains socket has  
electricity supply and the plug is properly inserted into the socket.  
Sucking up certain items such as stockings, clippings of cloth, sizeable pieces  
of paper etc may block the hose or ducts. Should a blockage occur, refer to the  
‘Looking for blockages’ section in this Dyson Operating Manual (see pages 4,  
5 and 8).  
Never pick up hot cinders or lit cigarette ends.  
Do not attempt to pick up water with your Dyson vacuum cleaner. It has not  
been designed as a wet pick-up cleaner.  
EMPTYING THE CLEAR BIN  
CAUTION:  
Switch ‘OFF’ and unplug the vacuum cleaner before emptying the clear bin.  
Empty as soon as the dirt reaches the level of the MAX mark – do not overfill.  
To remove the clear bin from the vacuum cleaner press the button at rear of  
carrying handle. To release the dirt, press the red bin release button.  
To minimize dust/allergen contact when emptying, encase base of bin tightly  
in a plastic bag before trigger releases dirt. Remove bin carefully and seal bag  
tightly, dispose as normal.  
REGISTERING YOUR DYSON GUARANTEE  
To help us ensure you receive prompt and efficient service, please register as a  
Dyson vacuum cleaner owner. There are three ways to do this:  
Online (Australia and New Zealand only)  
PLEASE NOTE:  
Do not use the vacuum cleaner without the clear bin in place.  
CLEANING THE CLEAR BIN  
By calling the Dyson Customer Care Helpline.  
By completing and returning the enclosed form to us by mail.  
This will confirm ownership of your Dyson vacuum cleaner in the event of an  
insurance loss, and enable us to contact you if necessary.  
CAUTION:  
Do not immerse the whole cyclone in water or pour water into the cyclones.  
Ensure the clear bin is completely dry before replacing.  
PLEASE NOTE:  
Do not use detergents, polishes or air fresheners to clean the clear bin.  
Do not put the bin in a dishwasher.  
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8
9
QUESTIONNAIRE  
IMPORTANT!  
Please take a few moments to answer our questions.  
They will help us develop new products for the future.  
WASH FILTERS  
1
This vacuum cleaner is…  
6
7
Do you own other Dyson products?  
My first vacuum cleaner (please go to question 3)  
A replacement vacuum cleaner  
An additional vacuum cleaner  
Handheld  
Vacuum cleaner  
No  
Fan  
Handstick  
2
Which brand of vacuum cleaner are you replacing or adding  
to?  
What is your average household income?  
Wash your filter with cold water regularly or as required.  
Less than $45,000  
Dyson  
Hoover  
Miele  
Electrolux  
LG  
Nilfisk  
Between $45,000 – $74,999  
Between $75,000 – $100,000  
Over $100,000  
Vax  
Wertheim  
Volta  
8
9
Do you have any household pets?  
Register for a filter wash reminder by email (Australia only):  
Other, please specify  
Dog  
No  
Cat  
Other  
3
Why did you choose to buy a Dyson vacuum cleaner?  
(Please rank in order, 1-5. 1 being the most important).  
Does anyone in your household suffer from any of the following?  
Dyson reputation  
Good for pet hair pick-up  
No loss of suction  
Asthma  
No  
Allergies  
Previous experience of Dyson  
HEPA filter/benefit for asthma and allergy sufferers  
Features  
10 To which age group do you belong?  
16 – 24  
35 – 44  
55 – 64  
25 – 34  
45 – 54  
65+  
Dyson Customer Care  
If you have a question about your Dyson vacuum cleaner, call  
the Dyson Customer Care Helpline with your serial number and  
details of where and when you bought the vacuum cleaner, or  
contact us via the Dyson website. The serial number can be found  
on the main body of the vacuum cleaner behind the clear bin.  
Price/special offer  
Wanted a bagless cleaner  
Compact and easy to store  
Store staff recommendation  
Picks up more dust than others  
Latest model/technology  
Reliability/quality  
11 Would you recommend a Dyson vacuum cleaner to your family  
and friends?  
Yes  
No  
AU Dyson Customer Care  
1800 239 766  
Friend/family recommendation  
Other  
12 Do you have children?  
Dyson Appliances (Aust) Pty Ltd.,  
PO Box 2835,  
Pre-school  
Aged 5-17 years  
Taren Point, NSW 2229  
Australia  
Aged +17 years  
Pregnant  
Children no longer at home  
No children  
4
Where did you first hear about Dyson?  
From friends and family  
Saw it on the internet  
From TV/a magazine advert  
Saw it in a store catalogue  
Saw it in a store  
NZ Dyson Customer Care  
0800 397 667  
13 Which best describes your house?  
(Tick one from each column).  
Avery Robinson Ltd.,  
Own house  
Rented house  
Own apartment/villa  
Rented apartment/villa  
Share accommodation  
Live with parents  
Up to 2 beds  
3-4 beds  
More than 4 beds  
Unit F, 151D Marua Road,  
Ellerslie, Auckland, 1051  
New Zealand  
Recommended by salesperson  
5
Where did you look for additional information?  
SG Dyson Customer Care  
7000 435 7546  
Dyson website  
Online reviews and forums  
Talked to retail staff  
Service @ Home Pte. Ltd.,  
2 Leng Kee Road,  
Retail catalogue  
#04-09A Thye Hong Centre,  
Singapore 159086  
Didn’t do any additional research  
ID Dyson Customer Care  
021 707 39766  
PT. Higienis Indonesia,  
Permata Plaza Top Floor, TF-04,  
JI, M. H. Thamrin Kav. 57,  
Jakarta 10350  
Indonesia  
THANK YOU FOR YOUR TIME  
www.dyson.com  
JN.41817 PN.14647-04-06 23.08.11  
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