TROUBLESHOOTING GUIDE
FOR THE 30” FIREPLACE
MODEL NUMBER:
EF3003
SF3003
DF3003
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EF3003, SF3003, DF3003
TROUBLESHOOTING GUIDE
HEATER
Service Manual
Reference
Problem
Cause
Solution
Defective heater on/off switch Replace heater on/off switch Page 17
Heater is not
turning off
Improper operation
Loose wiring
See User’s Guide
Trace wiring in unit
Page 9
Defective heater on/off switch Replace heater on/off switch Page 17
Heater is not
turning on
Defective heater assembly
Improper operation
Loose wiring
Replace heater assembly
See User’s Guide
Page 18
Page 9
Trace wiring in unit
Normal operation is when
the heater emits an odour for
a brief period after the
Heater emits an
odour
Normal operation
heater is initially turned on.
The heater is burning off any
dust accumulated during
manufacturing or operation.
Defective heater assembly
Replace heater assembly
Page 18
Page 9
Loose wiring
Trace wiring in unit
See User’s Guide
Improper operation
Heater fan turns on
but heater lacks
heat
Loose wiring
Trace wiring in unit
Page 5
Defective heater assembly
Replace heater assembly
Page 18
Small glowing sections of
the element are considered
normal.
Normal operation
Heating element is
glowing red
If larger glowing sections are
causing the heater to trip the
thermal cut out, unplug unit,
discontinue use and replace
heater assembly
Defective heater assembly
Page 18
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EF3003, SF3003, DF3003
TROUBLESHOOTING GUIDE
HEATER (CONTINUED)
Service Manual
Reference
Problem
Cause
Solution
Loose wiring
Trace wiring in unit
Page 9
Heater fan runs
continuously
Defective heater on/off switch Replace heater on/off switch Page 17
Defective heater assembly
Replace heater assembly
Page 18
NOISE
Service Manual
Reference
Problem
Cause
Solution
Dirty blower assembly
Clean blower assembly
Excessive noise
with the heater on
Defective blower assembly
Replace heater assembly
Page 18
Moving flame rod hitting or
rubbing against internal
components
Grinding or
excessive noise
with the heater off
Flame rod replacement
Replace flame motor
Page 15
Page 15
Defective flame motor
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