LCD Monitor
User Manual
GL930/GL930A
GL931/GL931A
GL2030/GL2030A
GL2230/GL2230A
GL2231/GL2231A
Welcome
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Table of Contents
Back view .........................................................................................................................................6
How to assemble your monitor hardware ...................................................................... 7
Getting the most from your BenQ monitor ................................................................. 11
How to upgrade the monitor on an existing computer ..............................................................13
Picture optimization ...................................................................................................... 17
The control panel ..........................................................................................................................18
Hot key mode ................................................................................................................................19
Troubleshooting ............................................................................................................. 32
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1. Getting started
When unpacking please check you have the following items. If any are missing or damaged, please
contact the place of purchase for a replacement.
BenQ LCD Monitor
Monitor Base
Quick Start Guide
CD-ROM
Power Cord
(Picture may differ from product
supplied for your region.)
Video Cable: D-Sub
4
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Video Cable: DVI-D
(Optional accessory for models with
DVI inputs, sold separately)
Consider keeping the box and packaging in storage for use in the future when you may need to transport
the monitor. The fitted foam packing is ideal for protecting the monitor during transport.
Getting started
5
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2. Getting to know your monitor
Front view
1. Control buttons
2. Power button
1
2
Back view
3. AC Power Input jack
4. DVI-D socket (Analog-only models
do not have the DVI-D input socket)
5. D-Sub socket
6. Lock switch
6
3
4
5
• Above diagram may vary depending on the model.
• Picture may differ from product supplied for your region.
6
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3. How to assemble your monitor hardware
If the computer is turned on you must turn it off before continuing.
Do not plug-in or turn-on the power to the monitor until instructed to do so.
1. Attach the monitor base.
Please be careful to prevent damage to the monitor.
Placing the screen surface on an object like a stapler
or a mouse will crack the glass or damage the LCD
substrate voiding your warranty. Sliding or scraping the
monitor around on your desk will scratch or damage
the monitor surround and controls.
Protect the monitor and screen by clearing a flat open
area on your desk and placing a soft item like the
monitor packaging bag on the desk for padding.
Gently lay the screen face down on a flat clean padded
surface.
While holding the monitor firmly against the desk, pull
the monitor stand arm upwards clear of the monitor.
Orient and align the stand base socket with the end of
the stand arm, then push them together until they click
and lock into place.
Gently attempt to pull them back apart to check that
they have properly engaged.
Carefully lift the monitor, turn it over and place it
upright on its stand on a flat even surface.
You should position the monitor and angle the screen
to minimize unwanted reflections from other light
sources.
O
-5
O
~ +20
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2. Connect the PC video cable
Either
Do not use both DVI-D cable and D-Sub cable on the
same PC. The only case in which both cables can be
used is if they are connected to two different PCs with
appropriate video systems. (Not available for
analog-only models).
To Connect the D-Sub Cable
Connect the plug of the D-Sub cable (at the end
without the ferrite filter) to the monitor video socket.
Connect the other end of the cable (at the end with the
ferrite filter) to the computer video socket.
Tighten all finger screws to prevent the plugs from
accidently falling out during use.
To Connect the DVI-D Cable
Or
Connect the plug of the DVI-D cable (at the end
without the ferrite filter) to the monitor video socket.
Connect the other end of the cable (at the end with the
ferrite filter) to the computer video socket.
Tighten all finger screws to prevent the plugs from
accidently falling out during use.
The DVI-D format is used for direct digital connection
between source video and digital LCD monitors or
projectors. The digital video signals produce a superior
quality picture than analog video signals.
The video cable included in your package and the
socket illustrations on the right may vary depending on
the LCD model.
3. Connect the power cable to the monitor.
Plug one end of the power cord into the socket labelled
‘POWER IN’ on the rear of the monitor. Do not
connect the other end to a power outlet just yet.
8
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4. Connect-to and turn-on the power.
Plug the other end of the power cord into a power
outlet and turn it on.
Picture may differ from product supplied for your
region.
Turn on the monitor by pressing the power button on
the right of the monitor.
Turn on the computer too, and follow the instructions
in Section 4: Getting the most from your BenQ monitor
on page 11 to install the monitor software.
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How to detach the stand base
1. Prepare the monitor and area.
Turn off the monitor and the power before unplugging
the power cable. Turn off the computer before
unplugging the monitor signal cable.
Protect the monitor and screen by clearing a flat open
area on your desk and placing a soft item like a towel on
the desk for padding, before laying the screen face down
on a flat clean padded surface.
Please be careful to prevent damage to the monitor.
Placing the screen surface on an object like a stapler
or a mouse will crack the glass or damage the LCD
substrate voiding your warranty. Sliding or scraping the
monitor around on your desk will scratch or damage
the monitor surround and controls.
2. Press the locking clips to detach the monitor base
from the monitor stand arm.
10
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4. Getting the most from your BenQ monitor
To gain the most benefit from your new BenQ color LCD flat screen monitor, you should install
the custom BenQ LCD Monitor driver software as provided on the BenQ LCD Monitor CD-ROM.
The circumstances under which you connect and install your BenQ LCD Monitor will determine
which process you need to follow to successfully install the BenQ LCD Monitor driver software.
These circumstances relate to which version of Microsoft Windows you are using, and whether
you are connecting the monitor and installing the software onto a new computer (without existing
monitor driver software), or whether you are upgrading an existing installation (which already has
existing monitor driver software) with a newer monitor.
In either case however, the very next time you turn on your computer (after connecting the
monitor to your computer), Windows will automatically recognize the new (or different)
hardware, and will launch its Found New Hardware wizard.
Follow the wizard instructions until it asks you to select a monitor model. At that point, click the
Have Disk button, insert the BenQ LCD Monitor CD-ROM and select the appropriate monitor
model. Further details and step-by-step instructions for either an automatic (new) or upgrade
(existing) installation, see:
• If you require a User Name and Password to login to your Windows computer, you must be
logged on as an Administrator or as a member of the Administrators group in order to install the
monitor driver software. Furthermore, if your computer is connected to a network which has
security access requirements, network policy settings may prevent you from installing software
on your computer.
• To check the name of the purchased model, refer to the specification label on the back of the
monitor.
Getting the most from your BenQ monitor
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How to install the monitor on a new computer
This instruction details the procedure for selecting and installing the BenQ LCD Monitor driver
software on a new computer which has never had a monitor driver installed before. This
instruction is only suitable for a computer which has never been used before, and for which the
BenQ LCD Monitor is the first ever monitor to be connected to it.
If you are adding the BenQ LCD Monitor to an existing computer that has already had another monitor
connected to it (and has monitor driver software installed), you should not be following these instructions.
You should instead be following the instructions for How to upgrade the monitor on an existing computer.
When Windows starts, it will automatically detect the new monitor and launch the Found New
Hardware Wizard. Follow the prompts until it displays the option to Install Hardware Device
Drivers.
2. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.
3. Check Search for a suitable driver for my device option, and click Next.
4. Check the option for CD-ROM drives (uncheck all others) and click Next.
5. Look to confirm that the wizard has selected the correct name of your monitor and click
Next.
6. Click Finish.
7. Restart the computer.
To find the suitable driver files for the purchased model, refer to the following table.
Driver files
Suitable models
GL930
GL930, GL930M
GL930A
GL931
GL930A, GL930AM
GL931, GL931M
GL931A
GL2030
GL2030A
GL2230
GL2230A
GL2231
GL2231A
GL931A, GL931AM
GL2030, GL2030M
GL2030A, GL2030AM
GL2230, GL2230M
GL2230A, GL2230AM
GL2231, GL2231M
GL2231A, GL2231AM
12
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How to upgrade the monitor on an existing computer
This instruction details the procedure for manually updating the existing monitor driver software
on your Microsoft Windows computer. It is currently tested as compatible for Windows XP,
Windows Vista, and Windows 7 Operating System (OS).
The BenQ LCD Monitor driver for your model may well function perfectly with other versions of Windows,
however, as at the time of writing, BenQ has done no testing of this driver on other versions of Windows
and cannot guarantee its operation on those systems.
Installing monitor driver software involves selecting an appropriate information file (.inf) on the
BenQ LCD Monitor CD-ROM for the particular model monitor you have connected, and letting
Windows install the corresponding driver files from the CD. You need only steer it in the right
direction. Windows has an Upgrade Device Driver Wizard to automate the task and guide you
through the file selection and installation process.
See:
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How to install on Windows 7 system
1. Open Display Properties.
Go to Start, Control Panel, Hardware and Sound, Devices and Printers and right-click the
name of your monitor from the menu.
Alternatively, right-click the desktop and select Personalize, Display, Devices and Printers, and
right-click the name of your monitor from the menu.
2. Click the Hardware tab.
3. Click Generic PnP Monitor, and then the Properties button.
4. Click the Driver tab and the Update Driver button.
5. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.
6. In the Update Driver Software window, select the option Browse my computer for driver
software.
7. Click Browse and navigate to the following directory: d:\BenQ_LCD\Driver\ (where d is the
drive letter designator for the CD-ROM drive).
The drive letter for your CD drive may differ from the example above depending upon your system - it may
be 'D:' or 'E:' or 'F:' etc.
8. Select the correct folder name of your monitor from provided driver list, and click Next.
This will copy and install the appropriate monitor driver files to your computer.
9. Click Close.
You may be prompted to restart your computer after the driver update is complete.
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How to install on Windows Vista systems
1. Open Display Settings.
Right-click the desktop and select Personalize from the popup menu.
Select Display Settings from the Personalize appearance and sounds window.
The Display Settings window will display.
2. Click the Advanced Settings button.
The Generic PnP Monitor Properties window will display.
3. Click the Monitor tab and the Properties button.
4. Click Continue in the prompted User Account Control window.
5. Click the Driver tab and the Update Driver button.
6. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.
7. In the Update Driver Software window, select the option Browse my computer for driver
software.
8. Click Browse and navigate to the following directory: d:\BenQ_LCD\Driver\ (where d is the
drive letter designator for the CD-ROM drive).
The drive letter for your CD drive may differ from the example above depending upon your system – it may
be ‘D:’ or ‘E:’ or ‘F:’ etc.
9. Select the correct folder name of your monitor from provided driver list, and click Next.
This will copy and install the appropriate monitor driver files to your computer.
10. Click Close.
You may be prompted to restart your computer after the driver update is complete.
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How to install on Windows XP system
1. Open Display Properties.
The quickest shortcut to Display Properties is through the Windows desktop.
Right-click the desktop and select Properties from the popup menu.
Alternatively, the Windows menu to Display Properties is located in Control Panel.
In Windows XP version, Control Panel is located directly under the main Start menu item.
The menu options displayed will depend upon which type of view is selected for your system.
•
•
Under the Classic view, click Start | Control Panel | Display.
Under the Category view, click Start | Control Panel | Appearance and Themes | Change
the screen resolution.
The Display Properties window will display.
2. Click the Settings tab and the Advanced button.
The Advanced Display Properties window will display.
3. Click the Monitor tab and select the Plug and Play Monitor from the list.
If there is only one monitor in the list, it will already be selected for you.
4. Click the Properties button.
The Monitor Properties window will display.
If the driver provider is listed as BenQ, and the model matches that of your new monitor, the proper
drivers are already installed, and you need do nothing further. Cancel out of these property windows.
However, if BenQ is not listed as the manufacturer, or the correct model is not currently shown, you
will need to continue with these instructions.
5. Click the Driver tab and the Update Driver button.
The Hardware Update Wizard will display. Follow the wizard instructions noting the steps below:
6. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer you attached the
monitor to.
7. Check the option Install from a list or specific location and click Next.
8. Check the option Search for the best driver in these locations and also check Search
removable media, then click Next.
Please wait while the wizard searches for drives and the BenQ LCD Monitor CD inserted in step 6.
When completes, the wizard should have found and selected the BenQ driver on the CD appropriate to
your monitor model.
9. Select (single-click) the correct name of your monitor from provided driver list on the CD,
and click the Next button.
This will copy and install the appropriate monitor driver files to your computer.
10. Click Finish.
This will close the wizard and return you to the Monitor Properties window.
11. Click Close, OK, and OK.
This will close the Display Properties windows. You may be prompted to restart your computer
after the driver update is complete.
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5. Picture optimization
The easiest way to obtain an optimal display from an analog (D-Sub) input is to use the AUTO key
function. Press the AUTO key to optimize the currently displayed image to the screen.
When you connect a digital video output using a digital (DVI) cable to your monitor, the AUTO
key and the Auto Adjustment function will be disabled, because the monitor will automatically
display the best image.
Please ensure that the connected graphic card on your computer is set to the native resolution of the
monitor when you use the AUTO key function.
If you wish, you can always adjust the screen geometric settings manually using geometry menu
items. To assist you in this endeavour, BenQ has provided a screen test image utility which you can
use to check for screen color, grayscale and line gradient display.
1. Run the test program auto.exe from CD-ROM. You could also use any other image, such as
the desktop of your operating system. However, we recommend that you use auto.exe. As you
run auto.exe, a test pattern displays.
2. Press the AUTO key on the monitor.
3. Press the MENU key to access the monitor On-Screen Display (OSD) menu.
4. Use the
or
keys to select DISPLAY and press the ENTER key to enter the menu.
5. If you notice a vertical noise (like a curtain effect-shimmering of vertical lines), press the
or keys to select Pixel Clock and press the ENTER key. Then press the or keys to
adjust the monitor until the noise disappears.
6. If you notice a horizontal noise, press the
or
keys to select Phase and press the
ENTER key. Then press the
or
keys to adjust the monitor until the noise disappears.
Picture optimization
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6. How to adjust your monitor
The control panel
1
2
3
4
5
6
1. AUTO: Adjusts vertical position, phase, horizontal position and pixel clock automatically.
2. MENU key: Activates OSD main menu and return to the previous menu or exit OSD.
3.
/Display Mode key: For Up/Increase adjustment. The key is the hot key for Display
Mode.
4.
/Mode key: For Down/Decrease adjustment. The key is the hot key for Mode.
5. ENTER key: Enters sub menus and select items. For models with DVI inputs, this key is also
the hot key for Input.
6. Power: Turns the power on or off.
OSD = On Screen Display.
The hot keys will display a graduated scale for adjusting the value of that setting, and will only operate
while the OSD menu is not currently displaying. Hot key displays will disappear after a few seconds of no
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Hot key mode
The monitor keys perform as hot keys to provide direct access to particular functions whenever
the menu isn't currently displaying on-screen.
Display Mode hot key
Press the
key continually to switch
between Full and Aspect. The setting will
take effect immediately.
Mode hot key
Press the
key continually to switch
between the 6 modes for the main
window, including Standard, Movie,
Game, Photo, sRGB, and Eco. The
setting will take effect immediately.
Input hot key (not available for analog-only models)
Press the ENTER key to toggle between
different PC video signal inputs that may
be connected to your monitor.
The setting will take effect immediately.
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Main menu mode
You can use the OSD (On Screen Display) menu to adjust all the settings on your monitor.
Press the MENU key to display the following main OSD menu.
There are four main OSD menus:
1
2
3
4
1. Display
2. Picture
MODE: Standard
DISPLAY
3. Picture Advanced
4. System
Auto Adjustment
H. Position
V. Position
Pixel Clock
Phase
10
12
1
Use the
(up) or
(down) keys to
12
highlight a menu item, and press the
ENTER key to enter the Menu item
settings.
ENTER
MENU
Move
Select
Exit
The OSD menu languages may differ from the product supplied to your region, see “Language on page
30” under “OSD Settings” for more details.
For more information on each menu, please refer to the following pages:
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Display menu
1. Press the MENU key to display the main
menu.
2. Press the
or
keys to select
MODE: Standard
DISPLAY
DISPLAY and then press the ENTER
Auto Adjustment
H. Position
V. Position
Pixel Clock
Phase
key to enter the menu.
10
12
1
3. Press the
or
keys to move the
highlight to a menu item and then press
the ENTER key to select that item.
12
ENTER
MENU
4. Press the
or
keys to make
Move
Select
Exit
adjustments or selections.
5. To return to the previous menu, press
the MENU button.
Item
Function
Operation
Range
Auto
Adjustment
Optimizes and adjusts the Press the ENTER key to
screen settings select this option and make
automatically for you. The adjustment.
AUTO key is a ‘hot key’ for
this function.
When you connect a
digital video output
using a digital (DVI)
cable to your monitor,
the AUTO key and the
Auto Adjustment
function will be disabled.
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H. Position
V. Position
Pixel Clock
Adjusts the horizontal
position of the screen
image.
0 to 100
0 to 100
0 to 100
Press the
adjust the value.
or
keys to
Adjusts the vertical
position of the screen
image.
Adjusts the pixel clock
frequency timing to
synchronize with the
analog input video signal.
Not applicable to a digital
input signal.
See also: Picture
Phase
Adjusts the pixel clock
phase timing to
0 to 63
synchronize with the
analog input video signal.
Not applicable to a digital
input signal.
See also: Picture
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Picture menu
1. Press the MENU key to display the main
menu.
2. Press the
or
keys to select
MODE: Standard
PICTURE
PICTURE and then press the ENTER
Brightness
Contrast
Sharpness
Gamma
12
10
1
key to enter the menu.
3. Press the
or
keys to move the
2.2
highlight to a menu item and then press
Color
the ENTER key to select that item.
ENTER
MENU
Back
4. Press the
or
keys to make
Move
Select
adjustments or selections.
5. To return to the previous menu, press
the MENU button.
Item
Function
Operation
Range
Brightness
Adjusts the balance
between light and dark
shades.
0 to 100
Press the
key to
increase the brightness
and press the key to
decrease the brightness.
Contrast
Adjusts the degree of
difference between
darkness and lightness.
0 to 100
1 to 5
Press the
increase the contrast and
key to
press the key to
decrease the contrast.
Sharpness
Adjusts the clarity and
visibility of the edges of
the subjects in the image.
Press the
improve the crispness of
the display and press the
key to
key to have softness
effect on the display.
The above options for Brightness, Contrast, and Sharpness are available only in the Standard
mode.
Gamma
Adjusts the tone
1.8 ~ 2.6
Press the
increase the gamma value
(tone becomes darker)
key to
(available when
the Picture Mode
is set to Standard
or Eco)
luminance. The default
value is 2.2 (the standard
value for Windows).
and press the
key to
decrease the gamma value
(tone becomes lighter).
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Color - Press ENTER to enter the Color menu
This Color menu is available only in the Standard mode.
Normal
Allows video and still
photographs to be viewed
with natural coloring.
This is the factory default
color.
Press the
to select this option.
or
keys
Bluish
Applies a cool tint to the
image and is factory
pre-set to the PC industry
standard white color.
Reddish
User Mode
Applies a warm tint to the
image and is factory
pre-set to the news print
standard white color.
Tailors the image color
tint. The blend of the Red,
Green and Blue primary
colors can be altered to
change the color tint of
the image.
Decreasing one or more
of the colors will reduce
their respective influence
on the color tint of the
image. (e.g. if you reduce
the Blue level the image
will gradually take on a
yellowish tint. If you
reduce Green, the image
will become a magenta
tint.)
• Red
(0 to 100)
Press the
and the ENTER key to
select Red, Green, or
or
keys
• Green
(0 to 100)
Blue. Then use the
or
• Blue
(0 to 100)
keys to make the color
adjustments.
Hue: Adjusts the degree of
how we perceive colors.
0 to 100
0 to 100
Press the
to adjust the value.
or
keys
keys
Saturation: Adjusts the
purity degree of colors.
Press the
to adjust the value.
or
The above options for Hue and Saturation are available only if the signal
source is Component Video.
Reset Color
Resets the User Mode
custom color settings to
the factory defaults.
• YES
• NO
Press the
to change the settings.
or
keys
Press MENU to leave the Color menu.
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Picture Advanced menu
1. Press the MENU key to display the main
menu.
2. Press the
or
keys to select
MODE: Standard
PICTURE ADVANCED
PICTURE ADVANCED and then press
the ENTER key to enter the menu.
Picture Mode
Standard
OFF
Senseye Demo
Dynamic Contrast
Display Mode
Color Format
5
3. Press the
or
keys to move the
highlight to a menu item and then press
the ENTER key to select that item.
YUV
ENTER
MENU
Move
Select
Exit
4. Press the
or
keys to make
adjustments or selections.
5. To return to the previous menu, press
the MENU button.
Item
Function
Operation
Press the
Range
• Standard
• Movie
• Game
• Photo
• sRGB
• Eco
Picture Mode
Selects a picture mode that
best suits the type of
images shown on the
screen.
or
keys
to change the settings.
• Standard - for basic PC
application.
• Movie - for viewing
videos.
• Game - for playing video
games.
• Photo - for viewing still
images.
• sRGB - for better color
matching representation
with the peripheral
devices, such as printers,
DSCs, etc.
• Eco - for saving
electricity with low
power consumption by
providing minimum
brightness for all
running programs.
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Senseye Demo Displays the preview of
screen images under the
selected mode from
• ON
Press the
to change the settings.
or
keys
• OFF
Picture Mode. The screen
will be divided into two
windows; the left window
demonstrates images of
Standard mode, while the
right window presents the
images under the specified
mode.
Dynamic
Contrast
(available
when the
Picture Mode
The function is to
Press the ENTER key to
select this option. Press
0 to 5
automatically detect the
distribution of an input
visual signal, and then to
create the optimal
the
or
keys to
change the settings.
is set to Movie, contrast.
Game, or
Photo)
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Display Mode This feature is provided to
allow aspect ratios other
than 16:9 or 16:10
When the signal
source is from a
DVI or D-sub
source, and the
input image is of
non-wide aspect
ratio:
Press the
to change the settings.
or
keys
(depending on the
purchased model) to be
displayed without
The options under
Display Mode will be
different depending on
the input signal
geometric distortion.
sources.
• Overscan - Slightly
enlarges the input image.
Use this feature to hide
annoying edge noise if
present around your
image.
• Full
• Aspect
Or
When the signal
source is from a
D-sub (VGA
converted from
Component)
source:
• Full - Scales the input
image to fill the screen.
Ideal for 16:9 or 16:10
(depending on the
purchased model) aspect
images.
• Overscan
• Full
• Aspect - The input image
is displayed without
geometric distortion
filling as much of the
display as possible.
Depending on the
• Aspect
purchased model, 16:9
or 16:10 images will fill
the screen horizontally
while 4:3 or 5:4 images
will fill the screen
vertically.
To find out the monitor
aspect ratio of the
purchased model,
please check the
Specification document
on the provided CD.
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Color Format
Determines the color space Press the ENTER key to
• RGB
• YUV
(RGB or YUV) based on
the following detected
video signal:
select this option. Press
the or keys to
change the settings.
• D-Sub (VGA) from PC:
The default Color
Format is RGB.
• D-Sub (Component)
from a video device: The
default Color Format is
YUV.
You might need to
manually set the Color
Format if colors shown
on the monitor screen
do not display properly.
• DVI (for models with
DVI inputs): Color
Format is automatically
set to RGB.
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System menu
1. Press the MENU key to display the main
menu.
2. Press the
or
keys to select
MODE: Standard
SYSTEM
SYSTEM and then press the ENTER key
to enter the menu.
Input
DVI
OSD Settings
DDC/CI
Auto Power off
Information
Reset All
3. Press the
or
keys to move the
OFF
highlight to a menu item and then press
the ENTER key to select that item.
MENU
Back
4. Press the
or
keys to make
Move
adjustments or selections.
5. To return to the previous menu, press
the MENU button.
Item
Function
Operation
Press the
Range
Input
Use this to change the
input to that appropriate
to your video cable
connection type.
• DVI
or
change the settings.
keys to
• D-sub (VGA)
Analog-only models do
not have the Input
function.
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OSD Settings - Press ENTER to enter the OSD Settings menu.
Language
Sets the OSD menu
language.
• English
• French
• German
• Italian
• Spanish
• Polish
Press the
change the settings.
or
keys to
The language options
displayed on your OSD
may differ from those
shown on the right,
depending on the product
supplied in your region.
• Japanese
• Czech
• Traditional
Chinese
• Hungarian
• Simplified
Chinese
• Serbo-Croatian
• Romanian
• Dutch
• Russian
• Swedish
• Portuguese
0 to 100
H. Position
V. Position
Display Time
Adjusts the horizontal
position of the OSD menu.
Press the
change the settings.
or
keys to
Adjusts the vertical
position of the OSD menu.
0 to 100
Adjusts the display time of
the OSD menu.
• 5 Sec.
• 10 Sec.
• 15 Sec.
• 20 Sec.
• 25 Sec.
• 30 Sec.
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OSD Lock
Prevents all the monitor
settings from being
accidentally changed.
When this function is
activated, the OSD
controls and hotkey
operations will be
disabled.
• YES
• NO
Press the
change the settings.
or
keys to
To unlock the OSD
controls when the OSD is
preset to be locked, press
and hold the "MENU" key
for 15 seconds to enter
the "OSD Lock" option
and make changes.
Alternatively, you may
use the
or
keys to
select "NO" in the "OSD
Lock" submenu from the
"OSD Settings" menu,
and all OSD controls will
be accessible.
Press MENU to leave the OSD Settings menu.
DDC/CI*
Allows the monitor
Press the ENTER key to
• ON
settings to be set through
the software on the PC.
select this option. Press the
• OFF
or
keys to change
the settings.
Auto Power off Sets the time to power off
Press the ENTER key to
• OFF
the monitor automatically select this option. Press the
in power saving mode.
• 10min.
• 20min.
• 30min.
• Input
or
keys to change
the settings.
Information
Displays the current
monitor property settings.
• Current
Resolution
• Optimum
Resolution
(best with the
monitor)
• Model Name
• YES
Reset All
Resets all mode, color and
geometry settings to the
factory default values.
Press the
change the settings.
or
keys to
• NO
*DDC/CI, short for Display Data Channel/Command Interface, which was developed by Video Electronics
Standards Association (VESA). DDC/CI capability allows monitor controls to be sent via the software for
remote diagnostics.
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7. Troubleshooting
Frequently asked questions (FAQ)
The image is blurred:
Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then select the
correct resolution, refresh rate and make adjustments based on these instructions.
How do you use a VGA extension cable?
Remove the extension cable for the test. Is the image now in focus? If not, optimize the image by
working through the instructions in the "Adjusting the refresh rate" section on the link "Adjusting
the Screen Resolution". It is normal for blurring to occur due to conduction losses in extension
cables. You can minimize these losses by using an extension cable with better conduction quality
or with a built-in booster.
Does the blurring only occur at resolutions lower than the native (maximum) resolution?
Read the instructions on the link "Adjusting the Screen Resolution" on the CD. Select the native
resolution.
Pixel errors can be seen:
One of several pixels is permanently black, one or more pixels are permanently white, one or more
pixels are permanently red, green, blue or another color.
• Clean the LCD screen.
• Cycle power on-off.
• These are pixels that are permanently on or off and is a natural defect that occurs in LCD
technology.
The image has a faulty coloration:
It has a yellow, blue or pink appearance.
Select MENU > PICTURE > Color > Reset Color, and then choose “YES” in the “Caution”
message box to reset the color settings to the factory defaults.
If the image is still not correct and the OSD also has faulty coloration, this means one of the three
primary colors is missing in the signal input. Now check the signal cable connectors. If any pin is
bent or broken off, please contact your dealer to get necessary support.
No image can be seen:
Is the prompt on the display illuminated in green?
If the LED is illuminated in green and there is a message “Out of Range” on the screen, this means
you are using a display mode that this monitor does not support, please change the setting to one
of the supported mode. Please read the “Preset display modes” section from the link "Adjusting
the Screen Resolution".
Faint shadow from the static image displayed is visible on the screen:
• Activate the power management function to let your computer and monitor go into a low
power "sleep" mode when not actively in use.
• Use a screensaver to prevent the occurrence of image retention.
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Is the prompt on the display illuminated in orange?
If the LED is illuminated in orange, the power management mode is active. Press any button on
the computer keyboard or move the mouse. If that does not help, check the signal cable
connectors. If any pin is bent or broken off, please contact your dealer to get necessary support.
Is the prompt on the display not illuminated at all?
Check the power supply mains socket, the external power supply and the mains switch.
The image is distorted, flashes or flickers:
Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then select the
correct resolution, refresh rate and make adjustments based on these instructions.
You are running the monitor at its native resolution, but the image is still distorted.
Images from different input sources may appear distorted or stretched on the monitor running at
its native resolution. To have the optimal display performance of each type of input sources, you
can use the "Display Mode" function to set a proper aspect ratio for the input sources. See Display
Mode on page 27 for details.
The image is displaced in one direction:
Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then select the
correct resolution, refresh rate and make adjustments based on these instructions.
The OSD controls are inaccessible:
• To unlock the OSD controls when the OSD is preset to be locked, press and hold the “MENU”
key for 15 seconds to enter the “OSD Lock” option and make changes.
• Alternatively, you may use the
or
keys to select “NO” in the “OSD Lock” submenu
from the “OSD Settings” menu (under SYSTEM), and all OSD controls will be accessible.
Need more help?
If your problems remain after checking this manual, please contact your place of purchase or
e-mail us at: [email protected].
Troubleshooting
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