Aastra Telecom Telephone 9516CW User Manual

9516CW Installation

and

User Guide

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Table of Contents

Controlled playback using

the Callers List

Playback Options

Make Message New

Selective message delete

Call screening

Call intercept

Calling party control

Toll saver

Introduction

Key Descriptions

The Set Options list

Basic Installation

Connecting the handset cord

Connecting the line cord

Connecting an optional fax

machine or modem

Connecting the power adaptor

Checking your telephone

Desk Mounting

Optional Wall Mounting

Adjusting the Display

The Set Options Key

Memos

Recording a memo

Listening to a memo

Deleting a memo

Directory

Creating a New Directory Entry

Entering Names

Call Announce (Voice Tag)

Call Announcment (Voice Tag)

options

Saving a displayed number to the

Directory

Saving a memory key entry to the

Directory

Personalized Greetings for

Directory entries

Finding items in the Directory

Making a call from the Directory

Editing in the Directory

Deleting items from the Directory

Basic Features

Making a call

Answering a call

Putting a call on hold

Making a Handsfree call

Putting a call on mute

Using the Redial List

Call Waiting Identiﬁcation

Super Call Waiting Identiﬁcation

SuperFlash

Turning the display of Call Waiting

Identiﬁcation on or off

Changing the display language

Setting the date and time

Turning the ringer on or off

Setting the ring tone and

ringer volume

Controlling the ringer volume

Controlling the handset volume

Controlling the speaker volume

Turning the Answering Machine

on or off

Mailboxes

Mailbox Greetings

Assigning people to a Mailbox

Callers List

Using the Callers List

Setting up the Callers List

Finding items in the Callers List:

Making a call from the Callers List 34

Number of Rings before answering 12

Editing in the Callers List

Listening to messages in

the Callers List

Saving displayed numbers from the

Callers List

Greetings

The General Greeting

The Special Greeting

The Private Greeting

Recording Greetings

Deleting items from the Callers List 35

Messages

Knowing when you have a message 16

Audible Message Alert

Auto playback

Memory keys

Saving numbers and names

to memory keys

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Table of Contents

General display messages

Callers List display messages

Learning about the Lights

Set indicator light messages

Handsfree indicator light messages 60

Viewing multiple display and light

Saving from the display

to memory keys

Recording a Call Announcement

(Voice Tag) for a memory key

Labeling the memory keys

Personalized Greetings for

Memory keys

Making calls from memory keys

Editing memory keys

Deleting memory keys

Saving features in memory keys

Using feature keys

messages

Special Information

Troubleshooting

Index

Saving a feature and light

to memory keys

Using Feature Light keys

Warranty returns and repairs

Advanced Features

Adding a timer key

Using the call Timer

Deleting a timer key

Adding a page key

Using the page

Deleting a page key

Installing the page lines

Selecting the dial pad mode

Entering area codes

Entering Dialing Restrictions

The Security Numbers feature

The Fax Switch

Incoming Calls

Outgoing Calls

Setting the Fax Switch

Copying the Directory to another

9516CW telephone

Call Blocking

Using a headset

Changing the headset mode

Automated Attendant

Example of Automated Attendant

Remote Notiﬁcation

Remote Access

Display messages and lights 57

The Callers List screen

Knowing when you have a

Voice Mail message

Clear Message Waiting

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Introduction

Thank you for purchasing Aastra’s 9516CW telephone. We think you’ll ﬁnd it’s full of

exciting features. With a built-in digital answering machine, personal Directory, and a

Callers list, your new telephone is designed to take full advantage of the latest services

offered by your local telephone company.

When you subscribe to services such as Calling Line Identiﬁcation and Call Waiting Iden-

†

tiﬁcation through your local telephone company, your 9516CW will show you all the

caller information you’ll need on its three-line back-lit display. For example, before you

even answer a call you’ll know who is calling, even if it’s a Call Waiting call. And Call

Waiting identiﬁcation information can appear on two telephone extensions at the same

time so that someone at either extension can initiate the switch to a Call Waiting call. Your

telephone will also tell you how many messages and new callers you have.

The answering machine doesn’t need an audio tape or batteries to work, so it’s easy to set

up. All you have to do is plug in your telephone and it’s ready to receive messages. It’s

also very reliable. You will not lose any of your messages or greetings (outgoing mes-

sages) if there is a power failure of up to 72 hours.

You can set up a personal Directory in which you can enter up to 75 names and numbers.

And for each of these numbers, you can record personalized greetings and Call Announce-

ments (Voice Tags).

Your Callers List will log up to 75 incoming calls and messages, and you can now record

personalized greetings and Call Announcements (Voice Tags) to numbers stored in mem-

ory keys.

The Options List makes it easy for you to personalize your telephone, and the back-lit

three-line display provides walk-through prompting that makes all of the many features

and options even easier to customize. Please read on for more information on the many

features of your 9516CW.

†

The names of these services may vary from area to area.

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Key Descriptions

Moveable backlit display

Light

Left/right arrows

Sliding panel

Down/up arrows

Number card and lens

Cont rast

Direct ory

S ave

Hold

Rls

Callers

Delet e

Link

Redial

G reet ings

Dial

Rec ord

Handsf ree

Mut e

P lay

Handset

Volume bar

Dial pad

Set Options

5 memory keys

∆

Cycles through eight settings to adjust the display contrast.

Allows you to store 75 numbers and names. You can also assign mailboxes

and record customized messages and Call Announcements (Voice Tags).

“

Stores numbers and names in the Directory and in memory keys. This key

also saves recordings, greetings and memos.

Allows you to move up and down any list such as the Set Options, Direc-

tory, Callers List, or Redial List.

Allows you to backspace and erase. This key is useful when predialing and

when adding or changing numbers and names in the Directory, Callers List

or in memory keys.

‘

Adds a space when entering names in the Directory or in memory keys.

Allows you to view several messages on the display.

Puts the call on hold, inserts a pause, shifts between upper and lower case or

pauses during the playback of a message.

The Release key always hangs up a call. Also allows you to leave any list

such as the Set Options List, Callers List, Redial List or Directory.

≈

Allows you to access a list of people who called as well as any messages

they have left.

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∑

Allows you to erase memory keys, delete single or all items in the Directory

and Callers List as well as the entire Redial List. You can also delete greet-

ings and messages.

When you hear the Call Waiting tone or to initiate Three Way Calling, press

Link to activate these features. Link is also known as Flash.

∂

Allows you access to a list of the last ten numbers you dialed.

Dials any displayed number. Activates Handsfree mode if you have not

lifted the handset.

Activates the Handsfree speaker and microphone so you can listen and talk

to a caller without lifting the handset. Also allows you to mute a handsfree

call so that a caller cannot hear you.

√

∫

Allows you to adjust the receiver, speaker, and ringer volume.

Memory keys store numbers, names, and features. You can also assign mail-

boxes and record customized messages and call announcements (voice

tags).

∞

†

Allows you to review your mailbox greetings (outgoing messages).

Allows you to record your greetings and memos.

Allows you to listen to your messages, memos or greetings.

The unlabeled Set Options key is hidden under the sliding panel and allows

you to access 26 options to customize your telephone.

The Set Options list

pag

Set Options list

01. Change display language

02. Set the time and date

03. Select the ring tone

04. Add a Timer key

14. Audible Message Alert

15. Call Announce (Voice Tag)

16. Call Blocking

17. Remote Notiﬁcation

18. Set Remote Number

19. Auto Attendant

05. Select the dial pad mode

06. Clear Message Waiting

07. Enter area codes

08. Change the Callers List

09. Answering Machine on or off

10. Toll Saver

20. Change the Fax Switch

21. Add a Page key

22. Headset

23. Enter Dialing Restrictions

24. Data transfer

11. Number of Rings

12. Set Password

25. Security Feature

13. Screen Calls

26. Call Waiting ID display on or off 10

Note : Please refer to each section for the default settings for the above options.

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Basic Installation

This section explains how to install your 9516CW telephone.

Connecting the handset cord

Connecting the line cord

Attach one end of the handset cord to the

handset and the other end to the handset

jack.

Attach one end of the line cord to jack

number 1 and the other end of the line

cord to the wall jack.

Connecting an optional fax

machine or modem

Connecting the power adaptor

Attach the line cord to jack number 2 and Attach the power adaptor to the base of

the other end to the modem or fax

machine. This line cord is not supplied

with the telephone.

the telephone where the warning symbol

is marked. Connect the power adaptor

into the closest electrical outlet.

To avoid potential electrical shock hazard to personnel or damage to the telephone, use

only the manufacturer-supplied equipment and installation procedures. Speciﬁcally, use

only 4 conductor modular teledapt plug/cords with this product, and an AC transformer

that is CSA/UL or CSA-NRTL/C approved Class 2 level C, rated as follows:

For North American Markets mains nominal AC voltage 110-117V, Input:

110/117VAC, 50/60Hz, 12W and Output: 16VAC 500mA.

For International Markets mains nominal AC voltage 220-240V, Input: 220/

240VAC, 50/60Hz, 12W and Output: 16VAC 500mA.

Substitution of non-approved equipment will void the Aastra Telecom warranty.

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Checking your telephone

When you ﬁrst plug in your 9516CW, the telephone initializes itself and then you may see

a message asking you to make a language selection. Follow the directions on the display to

select a language.

Your telephone also runs a test to ensure that the line cord is connected properly. If the test

fails, the display prompts you to check the line cord. Make sure that all connections are

fastened securely.

Desk Mounting

Slide the stand back until it clicks into the

locked position.

Lower the stand into the slots on the base

of the telephone, as shown above.

†

Optional Wall Mounting

Slide the stand back until it clicks into the

locked position.

Lower the stand into the slots on the base

of the telephone, as shown above.

The Set Options Key

Adjusting the Display

Move the sliding panel over to the right to

reveal the Set Options key.

Place your 9516CW on a table or hang it

on a wall, then adjust the display.

^†We recommend that you use a wall mounting plate which is available through your telephone company. If you are going to wall

mount your 9516CW, use the 20 cm (8”) line cord supplied with your telephone.

Note: The Ringer Equivalence Number (REN) is 1.4B for the 9516CW telephone. Please see the

base of your telephone or the Regulations sheet for more regulatory and safety information.

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Basic Features

Making a call

You can use the 9516CW to simply make a regular call, or else you can predial a telephone

number to ensure it is correct before it is dialed out. Follow the procedures below to make

a regular or predialed call.

To make a regular call:

To make a predialed call:

1. Lift the handset or press ©.

2. Enter the number using the dial pad.

1. Enter the number using the dial pad.

2. Lift the handset or press either

Note : If you have turned on the live dial pad option, you will not have to lift the handset

or press any buttons after entering the number. Refer to Selecting the dial pad

mode on page 45.

Answering a call

To answer a call:

1. Lift the handset or press ©

Calling Line Identiﬁcation information is sent from the telephone company to your

9516CW telephone between the ﬁrst and second ring (if you subscribe to the Calling Line

Identiﬁcation service through your local telephone company). Therefore, if you want the

telephone number of the incoming call to appear on the display and in the Callers List, you

must wait until the information appears on the display before answering the telephone.

Note : Contact your local telephone company to subscribe to CLID services.

Putting a call on hold

When you put a call on hold it is important to hang up the handset.

To put a call on hold and take a call off hold:

1. Make or answer a call.

2. Press ˙. The display shows that the call is on hold.

3. Hang up the handset.

4. To retrieve the call, lift the handset or press either ˙ or ©

If you don’t retrieve the call within 15 minutes, the call is automatically dropped.

Note : The 9516CW automatically releases the held call when a person on an extension

telephone picks up the call. If you don’t hang up the handset after you have put a

call on hold and that call is picked up by someone at another extension, the call is

taken off hold but remains connected to your telephone. If this happens, any back-

ground noise from your area will be heard by the caller and the person at the other

extension.

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Making a Handsfree call

You don’t have to use the handset to use your telephone. Instead, you can use Handsfree

mode to place a call, or you can switch to Handsfree mode while a call is already in

progress.

To dial without picking up the

handset:

To switch to a Handsfree call:

1. Press ©.

1. Lift the handset.

2. Enter the number using the dial pad.

3. When the call is answered, press

©.

4. Hang up the handset.

Putting a call on mute

You can turn off the microphone so that the caller cannot hear you but you can still hear

the caller. Muting a call only works when you are in Handsfree mode.

To mute a call:

1. Press ©.

2. Without lifting the handset, make a call.

3. To turn the microphone off, press ©again.You can hear your caller but your

caller cannot hear you. The light beside © ﬂashes.

4. To speak to your caller, press © again. Each time you press ©, you turn

the microphone on or off.

5. When the call is over, press ®.

Using the Redial List

The Redial List stores the last ten numbers you dialed. When you press µ the last

number you called appears on the screen. You can scroll through the list to view the other

numbers. Note that if you press µ after either lifting the handset or pressing

©, your telephone automatically dials the last number in the Redial list.

To make a call from the Redial List:

1. Press µ. The display shows the last number you dialed.

2. Find the number you wish to call by pressing ª.

3. When the number is displayed, lift the handset or press either © or ∂.

There may be times when you want to delete the contents of the Redial List. For example,

if you have dialed a personal number such as a password or your calling card number, you

may not want it to appear in the list where anyone can see it.

To delete the Redial List:

1. Press µ.

2. Press ∑ twice. The entire Redial List is deleted.

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†

Call Waiting Identiﬁcation

The 9516CW is capable of displaying Call Waiting Identiﬁcation information of a second

incoming call while you have a call in progress. When you are on a call and you hear the

Call Waiting tone, the Call Waiting information is displayed as shown below.

Incoming caller's information

(Caller One) is displayed.

When you hear the Call Waiting tone,

Caller Two's information is displayed.

If you decide you want to speak to the new caller, simply press ˚. Your ﬁrst call will

not be disconnected. You may switch between callers as often as you like by pressing

˚. When you press ˚ and see a caller’s Identiﬁcation information but only

hear a dial tone, it means that the caller has hung up. Your Call Waiting calls will be stored

in the Callers List even if they are not answered. For more information about stored calls,

see Callers List on page 33.

Note : The Call Waiting Identiﬁcation option must be enabled in order to see the Call

Waiting Identiﬁcation information on the display. Refer to Turning the display of

Call Waiting Identiﬁcation on or off

on page 10.

Super Call Waiting Identiﬁcation

The Super Call Waiting Identiﬁcation feature allows the 9516CW and one other Aastra

Super Call Waiting Identiﬁcation compatible telephone to display identiﬁcation informa-

tion about the second call at the same time as shown below.

Incoming caller's information

(Caller One) is displayed.

Extension telephone picks up and also speaks with Caller One.

Extension

Call Waiting tone sounds and Caller Two's

information is displayed on both extensions.

Extension

†

You must subscribe to your telephone company for the Call Waiting with Calling Line Identiﬁcation service.

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†

SuperFlash

The SuperFlash feature allows either of two telephone extensions to activate the link to a

Call Waiting call. When a person at either extension presses ˚ both extensions

switch to and speak with the Call Waiting caller as shown in the diagrams below.

Incoming caller's information

(Caller One) is displayed.

Extension telephone picks up

and also speaks with Caller One.

Extension

Either telephone can press ˚

to speakwith Caller Two.

Call Waiting tone sounds and Caller Two's

information is displayed on both extensions.

Extension

Both telephones speak to Caller Two

and see the displayed information.

Either telephone can press ˚ again

to switch back to Caller One.

Calls will not be disconnected when you press ˚. If you wish to return to your ﬁrst

caller press ˚again. The 9516CW and one other Aastra SuperFlash-compatible tele-

phone extension will switch between the two callers each time you press ˚. Once

you have switched to one caller by pressing ˚, you must wait three seconds before

you can switch back to the previous caller. When you press ˚ and see a caller’s

Identiﬁcation information but only hear a dial tone, it means that the caller has hung up.

To end a call, ensure you can see that call’s identiﬁcation information (you may have to

press ˚), then press ®.

Note: SuperFlash and Super Call Waiting Identiﬁcation only work with Aastra SuperFlash and

Super Call Waiting Identiﬁcation-compatible telephones.

†

You must subscribe to your telephone company for the Call Waiting with Calling Line Identiﬁcation service.

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Turning the display of Call Waiting Identiﬁcation on or off

You can choose whether or not Call Waiting Identiﬁcation is displayed on your telephone.

To turn the display of Call Waiting Identification on or off:

1. Press the Set Options key.

2. Use ª to scroll to number 26 or press ¤ﬂ to go directly to the item.

3. Press • to turn the Call Waiting Identiﬁcation display on or off.

4. Press ®.

Note : Turning the display of Call Waiting Identiﬁcation on or off does not turn the feature

itself on or off. When the Call Waiting display is turned off, you will still hear the

Call Waiting tone when a Call Waiting call comes in, but the Identiﬁcation for the

Call Waiting caller will not appear on your screen. Contact your local telephone

company to subscribe or unsubscribe to Calling Line Identiﬁcation with Call Wait-

ing Identiﬁcation services.

Changing the display language

You may wish to change the language of the display messages and prompts.

To change the language:

1. Press the Set Options key.

2. Use ª to scroll to number 1 or press ‚⁄ to go directly to the item.

3. Press • to select the language.

4. Press ®.

Setting the date and time

If you subscribe to the Calling Line Identiﬁcation service from your telephone company,

the date and time are set automatically after you receive your ﬁrst incoming call. If you do

not subscribe, you must set the date and time manually.

To set the date and time manually:

1. Press the Set Options key.

2. Use ª to scroll to number 2 or press ‚¤ to go directly to the item

3. Follow the instructions on the display.

4. Press ®.

To resume the automatic date and time setting (if the date and time has been set manually),

disconnect the power supply, then re-connect it. After your ﬁrst incoming call, the date and

time are automatically set.

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Turning the ringer on or off

To turn the ringer on:

To turn the ringer off:

1. Press the right side of √. Con-

tinue pressing the right hand side until

you reach the desired ring volume.

1. Press the left side of √. Con-

tinue pressing the left hand side until

the ringer is off.

appears on the display.

Note: Do not lift the handset while you are turning the ringer on or off.

Setting the ring tone and ringer volume

You can choose one of four different ring tones and set the ringer volume.

To set the ring tone and volume:

1. Make sure that the ringer is turned on.

2. Press the Set Options key.

3. Use ª to scroll to number 3 or press ‚‹ to go directly to the item.

4. Follow the instructions on the display.

When choosing the ring tone, press √ to adjust the volume.

5. Press ß to end when you are satisﬁed with the ring tone and ringer volume.

Note :You cannot turn the volume off when you are choosing the ring tone.

6. Press ®.

Controlling the ringer volume

When the telephone is idle or ringing, you can press the left or right side of the volume bar

√ to adjust the ringer volume.

Controlling the handset volume

When you are on the telephone, you can press the left or right side of the volume bar

√ to adjust the handset volume. When you have completed your call, the handset

volume returns to default.

Controlling the speaker volume

When you are listening using handsfree, you can press the left or right side of the volume

bar √ to adjust the speaker volume. Call Announcements (Voice Tags) will be

played at the speaker volume.

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Turning the Answering Machine on or off

You can turn the answering machine on or off through the Set Options list. The default set-

ting is on.

To turn the answering machine on or off:

1. Press the Set Options key.

2. Use ª to scroll to number 9 or press ‚· to go directly to the item.

3. Press • to turn the answering machine on or off.

4. Press ®.

Even when the answering machine is turned off it will answer the call after 15 rings. This

allows you to turn on the answering machine using the Remote Access feature. For infor-

mation about Remote Access, see Remote Access on page 55.

Number of Rings before answering

You can set the number of rings the answering machine waits before answering. You can

choose from two to nine rings. The default setting is four rings.

To set the number of rings:

1. Press the Set Options key.

2. Use ª to scroll to number 11 or press ⁄⁄ to go directly to the item.

3. Press • to set the number of rings.

4. Enter the number of rings using the dial pad.

5. Press ß.

6. Press ®.

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Greetings

When the answering machine is turned on, a greeting is played to your incoming callers

when you are unavailable to take their calls. The 9516CW greets your callers with a fac-

tory-recorded General Greeting that asks your callers to leave a message. If you choose

not to use the factory General Greeting, you can record your own. See The General

Greeting on page 14 for more information.

The Special Greeting is the same as the General Greeting except that it is activated by a

distinctive ring. See The Special Greeting

on page 14 for more information.

When you have the Call Blocking option turned on, your 9516CW intercepts calls from

people who have blocked their telephone numbers and plays the Private Greeting. See

The Private Greeting

on page 15 and Call Blocking on page 51 for more informa-

tion.

Personal greetings are played when you want a speciﬁc greeting played to people that you

have entered in your Directory or memory keys. See Directory on page 20, Personal-

ized Greetings for Directory entries

on page 26, and Personalized Greet-

ings for Memory keys on page 38 for more information.

You can also assign Mailbox greetings to selected groups of people that have been entered

into your Directory. See Mailbox Greetings

on page 30 and Directory on page 20

for more information.

To achieve the best sound quality for recorded greetings and Call Announcements, it is

recommended that you record by speaking into the handset instead of the handsfree micro-

phone.

Sometimes callers choose not to listen to your greeting before recording a message. They

can press £ to skip your greeting and leave a message immediately. Note, however, that

pressing £ will not allow callers to skip the Automated Attendant greeting.

Note: The Special, Private, and Personalized Greeting features require that you subscribe

to your telephone company for the Calling Line Identiﬁcation service.

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The General Greeting

If you choose not to use the factory-recorded General Greeting, you can record your own.

The purpose of the General Greeting is to greet your callers and provide them with infor-

mation about leaving messages. After you ﬁnish recording, you should replay your greet-

ing to ensure it sounds the way you intended.

For example:

“Hi. This is Mike Prentice. I’m unable to take your call right now. Please leave a mes-

sage after the tone and I will return your call as soon as possible.”

While you are recording your greeting, you can press ˙to pause. A pause is useful if

you are interrupted while you are recording your greeting. When you are ready to continue

recording your greeting, press ˙again. The pause is not included in your greeting

and will not be heard by the callers.

Note : Although you can use either Handsfree or the handset to record your greeting, a

better recording results when you speak directly into the handset.

The Special Greeting

The Special Greeting is activated by a Distinctive Ring. For your telephone to receive a

Distinctive Ring, you must subscribe to your telephone company for Distinctive Ringing .

†

The telephone company will then provide you with an additional telephone number that

has a slightly different ring. The 9516CW will use the two ring types to determine whether

the caller should hear the General Greeting or the Special Greeting.

For example, the Special Greeting could be very useful if you are operating a business out

of your home. You could record a residential message for the General Greeting, and then

record a business message for the Special Greeting, as follows:

General Greeting - “Hi you’ve reached the Anderson’s. We’re unable to take your call

right now. Please leave your name and number and we’ll give you a call back as soon

as we can.”

Special Greeting - “Thank you for calling Anderson Graphics. No one is available to

take your call right now. Please leave your name and number and someone will get

back to you as soon as possible.”

All you would have to do in this case is give your business customers and associates your

Distinctive Ringing number, and they would only hear the business message (the Special

Greeting). On the other hand, friends and family who have your regular home number

would only hear the residential message (the General Greeting).

You can also have a caller who doesn’t have the Distinctive Ring number hear the Special

Greeting by assigning it to that caller’s number in the Directory or a memory key.

Note : If you subscribe to Long Distance Ringing, then the Special Greeting will be

played when you receive a long distance call. Also, you cannot use the Special

Greeting and the Fax Switch feature at the same time.

†

The actual name for the Distinctive Ringing service varies from area to area. This service may also be known as

Ident-a-call, Ident-a-ring, Teen Service, Signal Ring, Custom Ringing or Long Distance Ringing.

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†

The Private Greeting

The Private Greeting is played to callers who have blocked the display of their telephone

numbers. Calling Line Identiﬁcation for these callers appears as “Private name” and/or

“Private number”.

You must record the Private Greeting before it can be played to callers who have blocked

their telephone numbers or names. If you do not record a Private Greeting, these callers

will hear the General Greeting.

For example:

“You are calling from a private number, please identify the number you are calling

from and I will return the call.”

The Private Greeting is commonly used in conjunction with the Call Blocking feature. For

more information about the Call Blocking feature, see Call Blocking on page 51.

Recording Greetings

To record your greeting:

1. Press ∞.

2. Press ª to ﬁnd the type of greeting you want to record.

3. Press §.

4. Lift the handset and press § again.

5. Record your greeting.

6. Press ß to end your recording.

7. Press ®.

To listen to your greeting:

1. Press ∞.

2. Press ª to ﬁnd your greeting.

3. Press ¶.

4. Press ®.

To change your greeting:

1. Press ∞.

2. Press ª to ﬁnd the greeting you want to change.

3. Press §.

4. Lift the handset and press § again.

5. Re-record your greeting.

6. Press ß to end your recording.

7. Press ®.

†

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To delete your greeting:

1. Press ∞.

2. Press ª to ﬁnd the greeting you want to delete.

3. Press ∫

4. Press ®.

twice.

Messages

The maximum recording time for each greeting and incoming message is two minutes.

The maximum total time for all of your greetings and messages is 30 minutes. As you

delete messages and delete or record memos, the amount of time remaining is shown on

the display.

Knowing when you have a message

The 9516CW indicator light ﬂashes slowly to let you know when you have a message and

appears on the display.

Audible Message Alert

You can also program the 9516CW to alert you audibly when there is a message or a

memo for you. A reminder tone sounds every 20 seconds reminding you that you have a

message or memo.

To enable audible message alert:

1. Press the Set Options key.

2. Use ª to scroll to number 14 or press ⁄› to go directly to the item.

3. Press • to enable or disable audible message alert.

4. Press ®.

Auto playback

You can listen to all of your new messages in the order that they were left through the

handsfree speaker.

To listen to your messages:

1. Press ¶.

2. Press • for the General mailbox, £ for the Special mailbox, or one of the dial pad

numbers to select the mailbox.

Note : This selects all of the messages from a single mailbox. If you want to listen to

all of the messages in all of the mailboxes, do not select a mailbox.

3. Press ¶.Your messages will be played through the Handsfree speaker.

Note : If you want to hear your messages privately, lift the handset before pressing

¶ the second time.

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Controlled playback using the Callers List

You can select or screen the messages that are played back by using the Callers List.

To select the order of messages:

1. Press ≈.

2. Press ª to ﬁnd the message you want.

3. Press ¶ to listen to a message.

4. After you have listened to your message, press ®.

Playback Options

There are ﬁve options you can use when you are listening to your messages:

• pressing ‘ once allows you to listen to your messages at a faster than normal

speed and still understand the message,

• pressing “ once skips back ﬁve seconds in the message and returns to normal

speed,

• pressing ˙ once pauses the message,

• pressing – advances to the next message,

• pressing ∑ twice erases the message during controlled playback only (i.e., when

you select a message from the callers list).

Make Message New

You might have listened to a message that was intended for someone else. The 9516CW

allows you to make the message new again.

To make a message new:

1. Press ≈.

2. Use ª to ﬁnd the message that you want to make new.

3. Press •.The indicator light begins ﬂashing.

4. Press ®.

Selective message delete

You can delete individual messages at any time without changing the order of the message

list.

To delete messages one at a time:

1. Press ≈.

2. Use ª to ﬁnd the message you want to delete.

3. Press ∑ twice.

4. Press ®.

5. To continue deleting messages one at a time, repeat steps 1 through 4.

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To delete all messages:

Note : When you delete all messages, you also delete all entries in the

Callers List.

1. Press ≈.

2. Press – once.

3. Press ∑ twice.

4. Press ®.

Call screening

When the 9516CW answers a call, your greeting and the voice of the person calling is

played back through the handsfree speaker. You can choose to pick up the call or let the

call go to the answering machine. The Call Screening option is on by default.

To disable call screening:

1. Press the Set Options key.

2. Use ª to scroll to number 13 or press ⁄‹ to go directly to the item.

3. Press • to enable or disable call screening.

4. Press ®.

Call intercept

If the 9516CW answers a call and you want to speak to the caller, you can disconnect the

recording by either lifting the handset, pressing ©or by picking up the handset from

an another extension telephone.

Calling party control

If your caller decides not to leave a message and hangs up, the 9516CW stops recording

and hangs up. The call will still be logged in the Callers List.

Toll saver

When you have the Toll Saver option enabled and you call the 9516CW, the number of

rings prior to answering tells you if there are any new messages. If the answering machine

answers on the second ring, there has been a new message recorded. If there have been no

new messages recorded, the 9516CW answers after the number of rings you have speciﬁed

in the options list. This is particularly useful if you are calling long distance or from a pay

phone. The Toll Saver option is disabled by default.

Note : You must set the 9516CW to answer after three or more rings in order for the Toll

saver feature to work.

To enable the toll saver:

1. Press the Set Options key.

2. Use ª to scroll to number 10 or press ⁄‚ to go directly to the item.

3. Press • to enable the toll saver.

4. Press ®.

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Memos

If you are going out and want to leave a message for someone, you can record a memo

directly into the 9516CW. Memos can be retrieved at the telephone or remotely.

Memos are stored in the Callers List along with your messages. The set indicator light

ﬂashes letting you know there is a memo. If it is a new memo, the display shows:

For example, if you wanted to remind Gino of his dentist appointment, you would record:

“Remember Gino, you have a dentist appointment at 2:30 p.m. today.”

Recording a memo

To record a memo:

1. Press §.

2. Lift the handset and press §.

3. Record your memo.

4. Press ß.

5. Press ¶ to review your memo or ß to move on.

6. Select the mailbox you want your memo stored in.

Note : If you do not select a mailbox, the memo is stored in the General Mailbox.

7. Press ß.

8. Press ®.

Listening to a memo

To listen to a memo:

1. Press ≈.

2. Press ª to ﬁnd the memo.

3. Press ¶.

4. Press ®.

Deleting a memo

To delete a memo:

1. Press ≈.

2. Press ª to ﬁnd the memo you want to delete.

3. Press ∑ twice.

4. Press ®.

Note : The 9516CW also allows you to make memos new. See Make Message New

page 17.

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Directory

The 9516CW stores the numbers and names of up to 75 of your business associates, cli-

ents, contacts, and friends in your Directory. You can dial these numbers by selecting

them.

Names are sorted alphabetically starting with their ﬁrst character. (If you want your

Directory sorted by the last name, enter the last name ﬁrst.) If you do not enter a name, the

item is sorted by telephone number. The Directory items with only a telephone number are

numerically sorted at the beginning of the Directory.

You also use the Directory to assign Personalized Greetings, Mailbox Greetings and Call

Announcements (Voice Tags) to phone numbers.

A greeting is the message that callers hear when they are leaving a message on the

9516CW. These greetings can be personalized for a particular person or group of people

stored in your Directory. (For more information on greetings in general, see Greetings

on page 13.)

A mailbox is a storage place for messages. The 9516CW has 12 mailboxes. When some-

one calls and their number matches a Directory item, the call is automatically routed to the

mailbox assigned to it in the Directory. (For more information about mailboxes, see

Mailboxes on page 29 and Mailbox Greetings

on page 30.)

A Call Announcement (Voice Tag) can be recorded for each person that you have entered

into your Directory. This announcement is played through the handsfree speaker of the

9516CW when someone at that number calls so you know who is calling without looking

at the telephone display. (For more information about Call Announce (Voice Tag), see

Call Announce (Voice Tag)

on page 22).

Note : To achieve the best sound quality for recorded greetings and Call Announcements,

it is recommended t hat you record by speaking into the handset instead of the

handsfree microphone.

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Creating a New Directory Entry

To save a new entry to the Directory:

1. Press ß.

2. Press ¢.

3. Enter the number (up to 24 digits) using the dial pad.

4. Press ß. Only the number is stored at this point.

5. If you do not want a name, go to step 6. To enter a name, use the dial pad.

See Entering Names below.

6. Press ß.

7. Select the mailbox number you want to assign to this person. If you do not select a

mailbox, the General Mailbox is assigned. See Mailboxes on page 29.

8. Press ß.

9. Lift the handset and press § to record a Call Announcement (Voice Tag). See

Call Announce (Voice Tag) on page 22.

Note : If you do not want to record a Call Announce message, go to step 13.

10. Record your Call Announcement (Voice Tag) after the tone.

11. Press ß.

12. Press ¶ to review your recording.

13. Press ß to end your recording.

14. Press § to record a personalized greeting.

15. Pick up the handset and press §.

16. Record your personalized greeting after the tone.

17. Press ß.

18. Press ¶ to review your recording.

19. Press ®.

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Entering Names

You can enter names (up to 16 letters) to correspond with numbers you have entered into

the Directory or a memory key. The following paragraphs explain how to enter letters

using the dial pad. Before you can use the dial pad to enter names, you must ﬁrst save or

edit a number in the Directory or a memory key.

To program a name, ﬁnd the dial pad key that has the ﬁrst character of the name. Keep

watching the display as you press the key until that character appears on the display. Press

a different dial pad key for the next character. If the next character is on the same key,

press ‘ to move to the next space. To display upper case letters, press ˙, then

press the appropriate dial pad key.

For example: to enter the name

, press these keys:

‡ ‡‡,° °,‘,°,››

If you wish to change a digit or letter after you have entered it, press “ to erase it.

⁄

›

‡

•

, - ’ & . ( ) 1

g G h H i I 4

p P q Q r R s S 7

ﬁ

‚

a A b B c C 2

j J k K l L 5

t T u U v V 8

‹

ﬂ

d D e E f F 3

m M n N o O 6

w W x X y Y z Z 9

To backspace and erase a mistake, press “. To insert a space, press ‘.

Call Announce (Voice Tag)

You can record a brief announcement associated with an entry in the Directory. See Cre-

ating a New Directory Entry

on page 21 for more information on Directory entries.

Generally this announcement is the name of a person matching the entry. When an incom-

ing number matches a number in the Directory, the Call Announcement (Voice Tag) is

†

played through the 9516CW speaker.

To record a name for Call Announce (Voice Tag) to the Directory:

1. Press ¢.

2. Press ª to scroll to the name or use the dial pad to enter the name. For infor-

mation about entering names, refer to Entering Names , above.

3. Press “ to begin editing.

4. Press ß three times.

5. Lift the handset and press §.

6. Record the announcement.

7. Press ß twice.

8. Press ®.

Note : If you have adjusted your speaker volume, your Call Announcement (Voice Tag)

will be played through the speaker at the new volume. See Controlling the Speaker

Volume on page 11 for more information.

†

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You can also record a Call Announcement (Voice Tag) to a programmed memory key.

To record a Call Announcement (Voice Tag) to a programmed memory

key:

1. Press the desired memory key.

2. Press “

3. Press ß three times.

4. Lift the handset and press §.

5. Record the announcement.

6. Press ß twice.

7. Press ®.

Note: The Live dial pad option must be turned off to edit memory keys. If you have

adjusted your speaker volume, your Call Announcement (Voice Tag) will be played

through the speaker at the new volume. See Controlling the Speaker

Volume on page 11 for more information.

Call Announcment (Voice Tag) options

There are three different choices under the Call Announcement (Voice Tag) option.

No Announce

When you choose No Announce, nothing is played through the 9516CW speaker after the

ﬁrst ring. No Announce is enabled by default.

To enable No Announce:

1. Press the Set Options key.

2. Use ª to scroll to number 15 or press ⁄ﬁ to go directly to the item.

3. Press • to change.

4. Press £ for No Announce.

5. Press ®.

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Name Only:

When you choose Name Only, the 9516CW announces the name through the handsfree

speaker if you have recorded a Call Announcement (Voice Tag) for that number in your

Directory.

To enable Name Only:

1. Press the Set Options key.

2. Use ª to scroll to number 15 or press ⁄ﬁ to go directly to the item.

3. Press • to change.

4. Press – once to go to Name Only.

5. Press £ for Name Only.

6. Press ®.

For example: If someone in your Directory named Linda calls and the incoming telephone

number matches the telephone number in the Directory, the 9516CW plays your Call

Announcement (Voice Tag) after the ﬁrst ring:

“Linda calling”

If there is no Call Announcement (Voice Tag) attached to the entry in your Directory, only

the number is shown on the display and there is no Call Announcement (Voice Tag). The

No Announce option is enabled by default.

Name or Number:

When you choose Name or Number, the 9516CW announces the name through the hands-

free speaker if you have recorded a Call Announcement (Voice Tag) for that person in your

Directory. If you have not recorded a Call Announcement (Voice Tag) for that person, the

9516CW announces the number through the handsfree speaker.

To enable Name and Number:

1. Press the Set Options key.

2. Use ª to scroll to number 15 or press ⁄ﬁ to go directly to the item.

3. Press • to change.

4. Press – twice to go to Name and Number.

5. Press £ for Name and Number.

6. Press ®.

For example: If the incoming number is 291-7468, the 9516CW announces

“2 9 1 - 7 4 6 8” after the ﬁrst ring.

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Saving a displayed number to the Directory

To save a displayed number to the Directory when not on an active call:

1. Ensure that a number appears on the display. For example, access the Redial List,

the Callers List, or a memory key.

2. Press ß.

3. Press ¢. If the name is displayed with the number, both are now saved in the

Directory.

4. If no name is displayed you are prompted to enter one. If you do not want a name, go

to step 5. To enter a name, use the dial pad. See Entering Names on page

page 22.

5. Press ß.

6. Select the mailbox number you want to assign to this person. If you do not select a

mailbox, the General Mailbox is assigned. See Mailboxes on page 29.

7. Press ß.

8. Lift the handset and press § to record a Call Announcement (Voice Tag). See

Call Announce (Voice Tag)

on page 22.

Note : If you do not want to record a Call Announcement (Voice Tag) go to step 12.

9. Record your Call Announcement (Voice Tag) after the tone.

10. Press ß.

11. Press ¶ to review your recording.

12. Press ß to end your recording.

13. Press ®.

Note : If you want to save a displayed long distance number to the Directory, you may

have to add digits. Using the dial pad, press ⁄ and the area code if necessary.

To save a displayed number to the Directory when on an active call:

1. Make or answer a call.

2. Press ß.

3. Press ¢. If the name is displayed with the number, both are now saved in the

Directory.

4. Select the mailbox number you want to assign to this number. If you do not select a

mailbox, the General Mailbox is assigned. See Mailboxes on page 29.

5. Press ß. Do not press ® or else you will hang up your call.

Note : If you want to save a displayed long distance number to the Directory, you may

have to add digits. Using the dial pad, press ⁄ and the area code if necessary.

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Saving a memory key entry to the Directory

To save a memory key entry to the Directory:

1. Press the desired memory key. Ensure the live dial pad option is turned off.

2. Press ß.

3. Press ¢. If the name was displayed with the number, both are now saved in the

Directory. If no name is saved, you are prompted to enter one. If you do not want to

enter a name, go to step 5. To enter a name, use the dial pad. (See Entering

Names on page 22.)

4. Select the mailbox.

5. Press ß.

6. Lift the handset and press § to record a Call Announcement (Voice Tag). See

Call Announce (Voice Tag)

on page 22.

Note : If you do not want to record a Call Announcement (Voice Tag) go to step 11.

7. Record your Call Announcement (Voice Tag) after the tone.

8. Press ß.

9. Press ¶ to review your recording.

10. Press ß to end your recording.

11. Press ®. To record a personalized greeting for this directory entry, see Personal-

ized Greetings for Directory entries

, below.

Personalized Greetings for Directory entries

You can record a personal greeting for each number (up to 75) that you have entered in the

Directory. When the call is received and the incoming number is matched to a number in

†

the Directory, the caller will hear a personal greeting.

For example, if someone named Peter calls, the message could be:

“Hi Peter. The time for the dinner meeting tonight is now 7:30 pm instead of 6:30 pm.”

To record a personalized greeting:

1. Press ¢.

2. Press ª to ﬁnd the name you want or press the ﬁrst letter of the name using

the dial pad. See Entering Names on page 22.

3. Press §.

4. Lift handset and press §.

5. Record your personalized greeting.

6. Press ß to end your recording.

7. Press ®.

Note : If you assign a personal greeting to a number that is already assigned to a

mailbox, a person dialing that number will hear the Personal greeting, not

the General greeting.

†

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To listen to a personalized greeting:

1. Press ¢.

2. Press ª to ﬁnd your greeting.

3. Press ¶.

4. Press ®.

To change a personalized greeting:

1. Press ¢.

2. Press ª to ﬁnd the greeting you want to change.

3. Press §.

4. Lift handset and press §.

5. Re-record your greeting.

6. Press ß to end your recording.

7. Press ®.

To delete a personalized greeting:

1. Press ¢

2. Press ª to ﬁnd the name you want or press the ﬁrst letter of the name using

the dial pad. See Entering Names on page 22.

3. Press ¶.

4. While the personalized greeting is playing, press ∑ twice.

5. Press ®.

Note: If you don’t have a personalized greeting assigned to a number in your direc-

tory, the person calling you from that number will hear the General Mailbox greeting

if you have recorded one. If you have not recorded a general greeting, the caller will

hear the factory-programmed greeting.

Finding items in the Directory

To find items in the Directory:

1. To see the Directory heading, press ¢.

2. To see the listings that start with a particular letter, press the appropriate dial pad key.

To see the other listings under that letter, press –. (For example: ﬁ takes you

to the ﬁrst “J” listing, then – takes you to the next “J” listing. ﬁ ﬁ takes you to

the ﬁrst “K” listing). See Entering Names

on page 22.

Or, to move down and up the list, press – or ≠. If you want to scroll

steadily, press and hold – or ≠. To view which mailbox you have

assigned someone or to listen to a voice tag you have recorded for someone, press

‘. To listen to the personalized greeting for a Directory entry, press ¶.

3. To leave the Directory at any time, press ¢ or ®.

Note: If you are on a call while you are viewing the Directory, pressing ® also

drops the call.

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Making a call from the Directory

To make a call from the Directory:

1. Press ¢.

2. Press ª or use the dial pad to ﬁnd the number you want to dial.

3. Lift the handset or press either © or ∂.

4. To end the call, hang up the handset or press ®.

Editing in the Directory

To edit a Directory entry:

1. Press ¢.

2. Press ª to ﬁnd the item you want to edit.

3. To begin editing, press “.

4. To backspace and erase digits, press “. To add digits, use the dial pad.

5. Press ß.

6. If you do not want to change the name, go to step 7. To change the name, use

“ and the dial pad. See Entering Names page 22.

Note: If you edit the wrong item or want to quit without saving changes, press

¢ or ®.

7. Press ß.

8. Select the mailbox number you want to assign to this person. If you do not select a

mailbox, the General Mailbox is assigned. See Mailboxes on page 29.

9. Press ß.

10. If a Call Announcement already exists, the display asks you to press ¶ to

review it.To record a new Call Announcement (Voice Tag), lift the handset and press

§ twice.

Or, if a Call Announcement does not already exist and you want to record a new one,

lift the handset and press record.

Note : If you do not want to record a new Call Announce message, go to step 14.

See Call Announcement

(Voice Tag) on page 22 for more information.

11. Record your Call Announcement (Voice Tag) after the tone.

12. Press ß.

13. Press ¶ to review your recording.

14. Press ß.

15. Press ¶to review the greeting assigned to this Directory entry.To record a new

greeting, press §.

16. Pick up the handset and press §.

17. Record your personalized greeting after the tone.

18. Press ß.

19. Press ¶ to review your recording.

20. Press ®.

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Deleting items from the Directory

To delete individual items:

1. Press ¢.

2. Press ª to ﬁnd the item you want to delete.

3. Press ∑ twice.You are still in the Directory.

4. Press ® or ¢ to exit the Directory at any time.

To delete all items:

1. Press ¢.

2. Press ∑.

3. Press ∑ again to conﬁrm deletion of the entire Directory.

4. Press ®.

Mailboxes

The 9516CW is equipped with 12 mailboxes for individual message storage. It uses Call-

ing Line Identiﬁcation information to send the incoming calls to the assigned mailboxes

†

automatically. When an incoming number matches an entry in the Directory, the call is

routed to the assigned mailbox. If there is no match to a Directory entry, the calls are

routed to the General mailbox.

When an incoming call is routed to a mailbox, that caller hears the greeting recorded for

that mailbox. This greeting is called a mailbox greeting. You can record a different mail-

box greeting for each of the mailboxes. If you do not record a greeting for a particular

mailbox, the greeting recorded for the General mailbox is used. For more information

about mailbox greetings, see Mailbox Greetings

on page 30.

There are three classes of mailboxes:

Normal - The 9516CW plays the mailbox greeting and then callers are given an opportu-

nity to leave a message.

Announce Only - A mailbox greeting is played to the caller, but the caller is not given

an opportunity to leave a message. This type of mailbox provides information to the caller

(for example, a greeting that states hours the business is open).

Ring Through - The callers hear a tone indicating that they are on hold, but the

9516CW rings to let you know someone is in that mailbox. If you do not answer after four

rings, the General Mailbox Greeting is played. The 9516CW plays a message to the caller

that no one is available to take their call and to leave a message. This type of mailbox is

used only with the Automated Attendant feature. See Automated Attendant

on page

52.

†

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All mailboxes default to the Normal class. To change the class of the mailbox, you must

use the editing function below. Note that you cannot change the class of the General and

Special mailboxes.

Editing the mailbox name and class:

1. Press ∞.

2. Press ª to ﬁnd the mailbox or use the dial pad to enter the mailbox number.

3. Press “ to start editing the mailbox.

4. Use the dial pad to enter the name of the mailbox. See Entering names on

page 22.

5. Press ß.

6. Choose the mailbox class. Press ß for a Normal mailbox, press ⁄ for an

Announce Only mailbox, or press ¤ for a Ring Through mailbox.

7. Press ®.

Mailbox Greetings

Each of the 12 mailboxes on the 9516CW can have a speciﬁc greeting assigned to it. These

greetings are called Mailbox greetings.

Mailbox greetings allow you to assign a particular greeting to one or more callers. The

caller’s telephone number must match one of the numbers in the Directory and be assigned

to a mailbox. When a call is received from callers assigned to a mailbox, they will hear the

greeting assigned to that mailbox.

For example, John entered the numbers of his baseball teammates into his Directory and

assigned them all to one particular mailbox. Then he recorded a greeting for that mailbox

that contained information about baseball practice. Now, when any of his teammates calls

from a number he has stored in his Directory, the 9516CW plays the following message:

“Hi team, the baseball practice has been rescheduled to Friday. Leave me a message to

let me know if you can still attend.”

The 9516CW plays a factory-recorded General Greeting unless you record your own Gen-

eral Greeting. Each mailbox will contain the General Greeting (the factory-recorded one

or your own recorded one) until you record a unique mailbox greeting.You record mailbox

greetings in the Greeting list.

Sometimes callers choose not to listen to your greeting before recording a message. They

can press £ to skip your greeting and leave their message immediately.

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To record your greeting:

1. Press ∞.

2. Press ª to ﬁnd the greeting you want to record.

3. Press §.

4. Lift the handset and press § again.

5. Record your greeting.

6. Press ß to end your recording.

7. Press ®.

To listen to your greeting:

1. Press ∞.

2. Press ª to ﬁnd your greeting.

3. Press ¶.

4. Press ®.

To change your greeting:

1. Press ∞.

2. Press ª to ﬁnd the greeting you want to change.

3. Press §.

4. Lift the handset and press § again.

5. Re-record your greeting.

6. Press ß to end your recording.

7. Press ®.

To delete your greeting:

1. Press ∞.

2. Press ª to ﬁnd the greeting you want to delete.

3. Press ∫

4. Press ∑ again to conﬁrm deletion of your greeting.

5. Press ®.

Note: If you delete your General mailbox greeting, callers will hear the factory-pro-

grammed greeting.

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Assigning people to a Mailbox

A person’s telephone number must be entered into the Directory before you can assign

that person to a mailbox. For more information on Directory entries, see Creating a

New Directory Entry

on page 21.

You can assign a mailbox to a group of family members or colleagues. Every person in

this group will hear the same greeting. Also, only messages left by this group are stored in

this mailbox.

To assign people to a mailbox:

1. Press ¢

2. Press ª to ﬁnd the person you are assigning to the mailbox.

3. Press “ to begin editing.

4. Press ß twice.

5. Use the dial pad to enter the mailbox number.

6. Press ß twice to end.

7. Press ®.

Follow steps 2 through 6 until you have all the people you want assigned to the mailbox.

Callers who do not appear in the Directory can also be directed to a mailbox. For callers to

leave a message in a speciﬁc mailbox, they must enter the mailbox number before they

record their message. For this to work properly you must inform the caller which number

to press to get the right mailbox.

For example, you may have three people who share the 9516CW and they want to have

their messages stored in separate mailboxes.

“Hello, we are unable to take your call right now. To leave a message for Bob, press ⁄;

to leave a message for John, press ¤; to leave a message for Adam, press ‹

When a caller who wants to speak to Bob presses ⁄that caller’s message is stored in mail-

box 1.

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Callers List

Using the Callers List

The 9516CW stores up to 75 calls and messages in the Callers List. Your telephone logs

callers’ numbers (and names if available), when they last called, the number of times they

†

tried to reach you and the messages they left. You use the Callers List to access your

stored calls and messages. See Callers List display messages

on page 59 for a

description of the display messages and icons.

When you have a new message,

appears on the display. For more infor-

mation about messages, see Messages on page 16. If the telephone number of the incom-

ing call matches a number that you have programmed with a name in a memory key or the

Directory, the Callers List shows the name ﬁrst and then the number. You can choose to

log either all incoming calls or only unanswered calls in the Callers List.

Setting up the Callers List

You can program the 9516CW to record only unanswered calls or all incoming calls. The

default is to record all calls.

To change the Callers List:

1. Press the Set Options key.

2. Use ª to scroll to number 8 or press ‚° to go directly to the item.

3. Press • and follow the instructions on the display to change the Callers List.

4. Press ®.

Finding items in the Callers List:

To find items in the Callers List:

1. To see the Callers List heading, press ≈.

2. To see the ﬁrst new caller in the list, press – twice.

To move down and up the list, press ª.

If you want to scroll steadily, press and hold ª

3. To leave the Callers List at any time, press ≈ or ®.

Note: If you are on a call while viewing the Callers List, pressing ® also drops the

call.

†

You must subscribe to your telephone company for the Calling Line Identiﬁcation service.

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Making a call from the Callers List

To dial a number in the Callers List:

1. Press ≈.

2. Use ª to ﬁnd the number you want to dial.

3. Lift the handset or press either © or ∂.

4. To end the call, hang up the handset or press ®.

Note : When you ﬁnish the call, the display returns to the Callers List.

If you call a number from the Callers List and you do not get connected, you may have to

edit the number (for example, the number may be long distance and you may have to add

“1”). See Editing in the Callers List

below.

Editing in the Callers List

To edit a number in the Callers List:

1. Press ≈.

2. Use ª to ﬁnd the item you want to edit.

3. Press any key on the dialpad to begin editing.

4. To add digits, use the dial pad. To erase one digit to the right of the cursor, press

‘. To erase one digit to the left of the cursor, press “.

Caution: The Callers List does not save changes. If you plan to call the number

again, copy it to the Directory or a memory key. See Saving Displayed Num-

bers from the Callers List

on page 35.

5. To dial the edited number, lift the handset or press either © or ∂.

To have the Callers List show local numbers without the area code and internal numbers as

extensions, see Entering area codes

on page 46.

To dial back a long distance number in the Callers List:

1. Press ≈.

2. Use ª to ﬁnd the item you want to edit.

3. Using the dial pad, press ⁄ and the area code if necessary.

4. To dial the edited number, lift the handset or press either ©or ∂.

5. If you want to save the number to the directory, press ß See To save a

displayed number to the Directory when not on an active call:

page 25.

Listening to messages in the Callers List

To listen to messages in the Callers List:

1. Press ≈.

2. Use ª to ﬁnd the message you want to hear.

3. Press ¶.

4. Press ® when you have ﬁnished listening to the message.

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To make the message new in the Callers List:

1. Press ≈.

2. Use ª to ﬁnd the message that you want to make new.

3. Press •. The indicator light begins ﬂashing and

Once you exit the Callers list,

new message.

appears on the display.

appears on the display indicating a

Saving displayed numbers from the Callers List

To copy a number from the Callers List to the Directory or to a memory

key:

1. Press ≈.

2. Use ª to ﬁnd the item you want to copy.

3. Press ß.

4. Press ¢ or the memory key where you want to store the number.

5. If no name is displayed, you are prompted to enter one.To enter a name, use the dial

pad. See Entering Names on page 22. If you do not want to enter a name, go to

step 7.

6. Press ß.

7. Use the dial pad to enter a mailbox number. See Assigning people to a Mail-

box on page 32.

8. Press ß.

9. Lift the handset and press § to record the name. See Call Announce

(Voice Tag) on page 22.

10. Record the name.

11. Press ß.

12. Press ¶ to review the recording.

13. Press ß.

Note : Omit steps 7 through 12 if you do not want to assign a mailbox or record a

name from the Callers List.

14. To leave the Callers List at any time, press ≈ or ®.

Deleting items from the Callers List

To delete an item in the Callers List:

1. Press ≈.

2. Use ª to ﬁnd the item you want to delete.

3. Press ∑ twice.

You are still in the Callers List.

4. To leave the Callers List at any time, press ≈ or ®.

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To delete all items in the Callers List:

1. Press ≈.

2. Press – once.

3. Press ∑.

4. Press ∑ again to conﬁrm deletion of the entire Callers List.

5. Press ®.

Memory keys

Saving numbers and names to memory keys

You can save the numbers and names of your customers, business associates, or anyone

you call frequently in 9516CW’s ﬁve memory keys. You can also assign those numbers

Call Announcements (Voice Tags) and personal greetings. See Directory on page 20 for

more information on saving additional numbers and names to the Directory.

Note: To achieve the best sound quality for recorded greetings and Call Announcements,

it is recommended that you record by speaking into the handset instead of the

handsfree microphone.

To save a new name and number to a memory key:

1. Press ß.

2. Press the desired memory key.

Note: If you attempt to save to a memory key that already contains an entry, the

message,

appears. You must ﬁrst delete the old entry

before saving a new one. See Deleting memory keys

on page 40 for more

information.

3. Enter the number using the dial pad.

4. Press ß. Only the number is stored at this point.

5. If you do not want a name, go to step 6. To enter a name, use the dial pad.

See Entering Names

on page 22.

6. Press ß.

7. Select the mailbox number you want to assign to this person. If you do not select a

mailbox, the General Mailbox is assigned. See Mailboxes on page 29.

8. Press ß.

9. Lift the handset and press § to record a Call Announcement (Voice Tag). See

Call Announce (Voice Tag)

on page 22.

Note : If you do not want to record a Call Announce message, go to step 13.

10. Record your Call Announcement (Voice Tag) after the tone.

11. Press ß.

12. Press ¶ to review your recording.

13. Press ß.

14. Press ®.

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Saving from the display to memory keys

To save from the display to a memory key when not on an active call:

1. Ensure that a number is on the display. (For example, access the Redial List or Call-

ers List.)

2. Press ß.

3. Press the desired memory key. If the name was displayed with the number, both are

now saved in the memory key.

4. If no name is displayed, you are prompted to enter one. If you do not want to enter a

name, go to step 5. To enter a name, use the dial pad. See Entering Names on

page 22.

5. Press ß.

6. Select the mailbox number you want to assign to this person. If you do not select a

mailbox, the General Mailbox is assigned. See Mailboxes on page 29.

7. Press ß.

8. Lift the handset and press § to record a Call Announcement (Voice Tag). See

Call Announce (Voice Tag) on page 22.

Note : If you do not want to record a Call Announce message, go to step 13.

9. Record your Call Announcement (Voice Tag) after the tone.

10. Press ß.

11. Press ¶ to review your recording.

12. Press ß to end your recording.

13. Press ®.

14. Label the memory key. See the diagram Labeling the memory keys

on page

38.

Note: To record a personalized greeting for a memory key entry, see Personal-

ized Greetings for Memory keys on page 38.

Note : Some of the memory keys may be factory programmed. These keys are locked and

cannot be erased or reprogrammed.

To save a displayed number to a memory key when on an active call:

1. Make or answer a call.

2. Press ß.

3. Press the desired memory key. If the name is displayed with the number, both are

now saved in the memory key.

4. Select the mailbox number you want to assign to this number. If you do not select a

mailbox, the General Mailbox is assigned. See Mailboxes on page 29.

5. Press ß. Do not press ® or else you will hang up on your call.

Note : If you want to save a displayed long distance number to a memory key, you may

have to add digits. Using the dial pad, press ⁄ and the area code if necessary.

Note : Some of the memory keys may be factory programmed. These keys are locked and

cannot be erased or reprogrammed.

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Recording a Call Announcement (Voice Tag) for a memory key

You can also record Call Announcement (Voice Tag) to a programmed memory key. See

Call Announcement (Voice Tag)

on page 22 for more information.

Labeling the memory keys

Cont ras t

Direc t ory

Direct ory

S ave

S av e

Joe

Linda

K aren

Joe

Linda

B rian

Christ ine

K aren

Christ ine

G reet ings

Record

G reet ings

Record

†

After programming the memory keys, label them with the supplied blank labels and key caps.

††

Personalized Greetings for Memory keys

You can record a personal greeting for the numbers stored in your memory keys. When the

call is received and the number is matched to a number in a memory key, the caller will

hear the personal greeting you have recorded.

For example, if someone named Peter calls, the message could be:

“Hi Peter. The time for the dinner meeting tonight is now 7:30 pm instead of 6:30 pm.”

Note : If you assign a personal greeting to someone who is already assigned to a mailbox,

that person will hear the Personal Greeting instead of the mailbox greeting.

To record a personalized greeting for a memory key:

1. Press the desired memory key.

2. Press §.

3. Lift handset and press §.

4. Record your personalized greeting.

5. Press ß to end your recording.

6. Press ®.

^†Keep key caps and the sliding panel away from small children. These small parts may come off the telephone if it is dropped.

^††You must subscribe to your telephone company for the Calling Line Identiﬁcation service for this feature to work.

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To listen to a personalized greeting stored in a memory key:

1. Press the desired memory key.

2. Press ¶.

3. Press ®.

Note: The Live dial pad option must be turned off to listen to greetings in memory keys.

See Selecting the dial pad mode

on page 45 for more information.

To change a personalized greeting stored in a memory key:

1. Press the desired memory key.

2. Press §.

3. Lift handset and press §

4. Re-record your greeting.

5. Press ß to end your recording.

6. Press ®.

Note: The Live dial pad option must be turned off to edit memory keys. See Selecting

the dial pad mode

on page 45 for more information.

To delete a personalized greeting stored in a memory key:

1. Press the desired memory key.

2. Press ¶.

3. While the personalized greeting is playing, press ∑ twice.

4. Press ®.

Note: The Live dial pad option must be turned off to edit memory keys. See Selecting

the dial pad mode

on page 45 for more information.

Making calls from memory keys

To call from a memory key:

To predial from a memory key:

1. Lift the handset or press either ©

or ∂.

1. Press the memory key with the number

you want to dial out.

2. Press the memory key with the number

you want to dial out.

2. Lift the handset or press either ©

or ∂.

Note : If the Live dial pad option is turned on, you do not have to lift the handset or press

any other button. Pressing the memory key will automatically dial the number and

put the telephone in Handsfree mode.

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Editing memory keys

To edit a memory key:

1. To see its contents, press the memory key.

2. Press “.

3. If you do not want to change the number, go to step 4. To backspace and erase dig-

its, press “. To add digits, use the dial pad.

4. Press ß.

5. If you do not want to change the name, go to step 6. To add letters, use the dial pad.

See Entering Names on page 22. To erase letters, press “.

6. Press ß.

7. Select the mailbox number you want to assign to this person. If you do not select a

mailbox, the General Mailbox is assigned. See Mailboxes on page 29.

8. Press ß.

9. If a Call Announcement already exists, the display asks you to press ¶ to

review it. To record a new Call Announcement (Voice Tag), lift the handset and press

§ twice.

If a Call Announcement does not already exist and you want to record a new one, lift

the handset and press record.

Note : If you do not want to record a new Call Announce message, go to step 13.

See Call Announcement

(Voice Tag) on page 22 for more information.

10. Record your Call Announcement (Voice Tag) after the tone.

11. Press ß.

12. Press ¶ to review your recording.

13. Press ß.

14. Press ®.

Note: The Live dial pad option must be turned off to edit memory keys. See Selecting

the dial pad mode

on page 45 for more information.

Deleting memory keys

Before you can save to a memory key that already contains a saved entry (a name, number,

feature code, etc.), you must ﬁrst delete the old contents of the memory key.

To delete a memory key:

1. To see its contents, press the memory key.

2. To erase, press ∑ twice.

Note: The Live dial pad option must be turned off to edit memory keys. See Selecting

the dial pad mode

on page 45 for more information.

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†

Saving features in memory keys

For easy access, you can save the feature codes of telephone company services in your

memory keys. This works well with network features such as Call Forwarding, Call Wait-

ing and Call Return. Some features require an On and Off code in two separate keys, while

other features are stored in only one key. The following procedures show you how to save

both On and Off codes.

To save a feature On code:

To save a feature Off code:

1. Press ß.

2. Press the desired memory key.

Note: If you attempt to save to a

memory key that already contains an

entry, the message,

2. Press the desired memory key.

Note: If you attempt to save to a

memory key that already contains an

entry, the message,

appears. You must

ﬁrst delete the old entry before saving

a new one. See Deleting memory

keys on page 40.

ﬁrst delete the old entry before saving

a new one. See Deleting memory

keys on page 40.

3. Enter the telephone company feature

†

code for turning the feature on. Read

code for turning the feature off. Read

the display to conﬁrm the number.

4. Press ß again.

5. Enter the feature name using the dial

pad. See Entering Names on

page 22.

5. Enter the feature name using the dial

pad. See Entering Names on

page 22.

6. Press ß three times to save the

name and skip the mailbox and voice

tag prompts.

6. Press ß three times to save the

name and skip the mailbox and voice

tag prompts.

7. Label the memory key. See the dia-

gram on page 38.

7. Label the memory key. See the dia-

gram on page 38.

†

Note: Contact your local telephone company for the appropriate feature codes.

Using feature keys

When a memory key is programmed with a feature code, you can use the memory key to

activate or deactivate the feature.

To turn a feature on or off:

1. Press the memory key where you stored the desired feature. The display shows the

feature name and code.

2. Lift the handset or press either © or ∂.

The feature code is dialed out, which turns the feature on or off.

Note : If the Live dial pad option is turned on, you do not have to lift the handset or press

any other button. Pressing the memory key will automatically dial the feature code

and put the telephone in Handsfree mode.

^†You must subscribe to your telephone company for Custom Calling Features.

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Saving a feature and light to memory keys

You can make the set indicator light come on when you turn a feature on and go off when

you turn that same feature off. You can only do this with one feature, and the feature must

have separate On and Off codes (such as Call Forwarding).

For example, you may want the light to remind you that you have turned Call Forwarding

on. To do this, use one key to turn the indicator light on when you activate the feature. Use

the second key to turn the indicator light off when you deactivate that same feature. The

following procedure shows you how to program a Feature Light On and Off key.

To save a FeatureLight On key:

To save a FeatureLight Off key:

1. Press ß. Do NOT select a

memory key yet.

2. To program the light on, press ⁄.

2. To program the light off, press ‚.

3. Press the desired memory key.

Note: If you attempt to save to a

memory key that already contains an

entry, the message,

3. Press the desired memory key.

Note: If you attempt to save to a

memory key that already contains an

entry, the message,

appears. You must

ﬁrst delete the old entry before saving

a new one. See Deleting mem-

ory keys on page 40 for more infor-

mation.

ﬁrst delete the old entry before saving

a new one. See Deleting mem-

ory keys on page 40 for more infor-

mation.

4. Enter the telephone company feature

†

code for turning the feature on.

code for turning the feature off.

5. Press ß.

6. Read the display to conﬁrm the num-

ber.

6. Read the display to conﬁrm the num-

ber.

7. Label the memory key.

See the diagram on page 38.

7. Label the memory key.

See the diagram on page 38.

^†Note: Contact your telephone company for the appropriate feature codes.

Using Feature Light keys

To turn a feature and its light on or off:

1. Press the memory key where you stored the FeatureLight.

The display shows

2. Lift the handset or press either ©or ∂.

The feature and light turn on or off. (When the feature and light are on and you are

not using the telephone, the display shows as a reminder).

Note : If the Live dial pad option is turned on, you do not have to lift the handset or press

any other button. Pressing the memory key will automatically dial the feature code

and put the telephone in Handsfree mode.

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Advanced Features

Adding a timer key

You can program any of the memory keys to be a timer key.

To add a timer key:

1. Press the Set Options key.

2. Use ª to scroll to number 4 or press ‚› to go directly to the item.

3. Press • to add a timer key.

4. Press a memory key.

5. Press ß.

6. Press ®.

7. Label the timer key. See the diagram on page 38.

Using the call Timer

The timer key is used to time the length of a call.

To show the timer on the display:

1. Make or answer a call. The timer starts running automatically.

2. Once on the call, press the Timer key. The display shows the running time of the call.

Press the Timer key again to return the display to the date and time.

3. When the call is over, hang up the handset or press ®. The timer stops counting. To

show the elapsed time of the most recent call (or last call) when you are not on a call,

press the Timer key.

Deleting a timer key

To delete the timer key:

1. Press the timer key.

2. Press ∑ twice.

Adding a page key

You can program any of the memory keys to be a page key. If the page key is assigned, the

9516CW is able to receive and initiate page transmissions.

To add a page key:

1. Press the Set Options key.

2. Use ª to scroll to number 21 or press ¤⁄ to go directly to the item.

3. Press • to add a page key.

4. Press a memory key.

5. Press ß.

6. Press ®.

7. Label the page key. See the diagram on page 38.

Note : For proper operation of the Page feature, all phones must have Page keys assigned.

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Using the page

The page feature of the 9516CW allows you to send a page message to other 9516CW

telephones, to an external speaker within your ofﬁce, or to other page- compatible 9000

series telephones (such as the 9417CW). Before you can use this feature, you must pro-

gram one memory key on each telephone in the paging network to be the page key. Also,

page lines must be connected between all of the 9000 series telephones. See Installing

the Page Lines on page 45 for more information on connecting the page lines.

When the Page feature is activated, page lines are installed and the Call Announce Option

on your telephone is set to either “Name Only” or “Name or Number”, either the Call

Announce (Voice Tag) or the number of the caller who phones your telephone will be

heard over the other Page-enabled telephones and any attached external speakers. For

example, if you have Joe’s number stored in your Directory with the Call Announce, “It’s

Joe calling,” and Joe calls your Page-enabled telephone, all phones in the paging network

will hear, “It’s Joe calling,” before they hear Joe’s page message.

To send a page message:

1. Lift the handset.

2. Press the page key and speak into the microphone or handset.

3. Replace the handset or press ® to end a page.

Deleting a page key

To delete a page key, you must ﬁrst reprogram the key to be a memory key. You can then

delete the memory key.

To delete a page key:

First, reprogram the key to be a memory key:

1. Press ß.

2. Press the page key.

3. Press ‡ to begin re-programming the page key to be a memory key.

4. Press ß four times to skip the number, name, mailbox and voice tag prompts.

The page key has been changed to a memory key.

Second, clear the contents of the memory key:

5. Press the page key.

6. Press ∑ twice.

Note: The Live dial pad option must be turned off to delete a page key. To save a number

into the memory key, refer to Memory Keys on page 38.

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Installing the page lines

The page lines must be connected in parallel with each other on pins 1 and 6 of Jack #2 as

shown below:

Meridian

9516CW/9417CW

Set#2

Jack 2

1 2 3 4 5 6

Meridian

9516CW/9417CW

Set #1

Meridian

9516CW/9417CW

Set #3

Jack 2

1 2 3 4 5 6

Jack 2

1 2 3 4 5 6

Distribution Block

Optional

External

Page

Amplifier

Note : A separate jack and a 6 conductor line cord is required to connect page lines. This

cord is not supplied with the 9516CW telephone. Contact your telephone company

representative to have page lines connected to your telephones.

Selecting the dial pad mode

When you select the dial pad mode, you are turning the Live dial pad option on or off.

With Live dial pad on, the telephone automatically dials out and turns on Handsfree as

soon as you press a dial pad key or a memory key. When Live dial pad is off, the telephone

is in regular or predial mode. This means after you dial the telephone number you must lift

the handset or press either ∂ or © before the telephone number is dialed. The

Live dial pad option default is off.

To select the dial pad mode:

1. Press the Set Options key.

2. Use ª to scroll to number 5 or press ‚ﬁ to go directly to the item.

3. Press • to change the dial pad mode.

4. Press ®.

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Entering area codes

When you enter an area code or preﬁx using this feature, your 9516CW telephone will

remove that code or preﬁx from incoming numbers. For example, if you enter your area

code into this option, all calls in your area code will appear in the Callers List with the

area code stripped off (the area code will appear in brackets after the number). This feature

may make it easier to identify local calls. You can enter three separate area codes or pre-

ﬁxes, each up to seven digits long.

To enter area codes and prefixes:

1. Press the Set Options key.

2. Use ª to scroll to number 7 or press ‚‡ to go directly to the item.

3. Press •.

4. Enter the area code or preﬁx and press ß.

Repeat this step for each area code or preﬁx you want to enter.

5. Press ®.

To delete or change an area code or prefix:

1. Press the Set Options key.

2. Use ª to scroll to number 7 or press ‚‡ to go directly to the item.

3. Press •. The ﬁrst area code is displayed. If this is the number you want to delete or

change, go to step 5.

4. Press ß until you see the number you want to change or delete.

5. Press “ to backspace and delete or change the area code or preﬁx.

6. Press ß.

7. Press ®.

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Entering Dialing Restrictions

Dialing Restrictions are used to prevent certain numbers from being dialed out. There are

three codes (up to seven digits each) that can be programmed to prevent certain numbers

from being dialed. If you attempt to dial a number that matches the restricted digits, the

message,

appears on the display. For example, if you entered the

codes below:

1st code> 0

2nd code>1

3rd code> 411

Any number beginning with 0, 1 or 411 could not be dialed from the telephone. However,

the number 555-0411 could be dialed because it does not begin with the restricted digits.

To enter Dialing Restrictions:

1. Press the Set Options key.

2. Use ª to scroll to number 23 or press ¤‹ to go directly to the item.

3. Press •.

4. Enter the digits you want restricted and press ß.

Repeat this step for each dialing restriction you want to enter.

5. Press ®.

To delete or change Dialing Restrictions:

1. Press the Set Options key.

2. Use ª to scroll to number 23 or press ¤‹ to go directly to the item.

3. Press •.

4. Press “ to back space and delete or change restricted digits.

5. Press ß. Repeat steps 4 and 5 for the restricted digits that you want to delete.

6. Press ®.

Important: Care must be taken when you are restricting numbers that start with 9. If you

enter 9, 91, or 911 as one of the dialing restrictions, you will not be able to

dial the emergency services number 911.

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The Security Numbers feature

The 9516CW is equipped with a Security Numbers feature to keep selected numbers pri-

vate when you dial. When you have entered a security number using this option, your tele-

phone does not display or store the digits that you dial after that security number. Instead,

the numbers that follow the security number are replaced with the * symbol on the display.

You can secure up to ﬁve 12-digit numbers.

For example, Joe enters 291-9000 as a security number through the Set Options list. His

Voice Mail number is 1234 and his password is 5678. To access his messages, Joe dials

291-9000 1234 5678. Because the Voice Mail number and password follow the security

number, the display shows 291-9000 **** ****, and Joe’s password is not displayed or

stored in the Redial List. For more information on the Redial List, refer to Using the

Redial List on page 7.

To enter security numbers:

1. Press the Set options key.

2. Use ª to scroll to number 25 or press ¤ﬁ to go directly to the item.

3. Press •.

4. Using the dial pad, enter the security number.

5. Press ß to save your number.

Repeat steps 4 and 5 for each secure number you want to enter.

6. Press ®.

To delete or change a security number:

1. Press the Set options key.

2. Use ª to scroll to number 25 or press ¤ﬁ to go directly to the item.

3. Press •.

4. Press ßuntil you ﬁnd the number you want to change or delete.

5. Press “ to backspace and simply delete the secure number, or delete the

secure number and use the dial pad to enter the changed number.

6. Press ß.

7. Press ®.

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The Fax Switch

The Fax Switch feature allows you to have two telephone numbers on one incoming line.

There is one telephone number for the line and another telephone number for a Fax Switch

peripheral (e.g. fax machine).

To use the Fax Switch, you must subscribe to your telephone company for Distinctive

†

Ringing . The telephone company will then provide you with an additional telephone

number (for your Fax Switch peripheral) which will have a slightly different ring. The

9516CW will use the two ring types to determine whether an incoming call is for the tele-

phone or the peripheral. The peripheral should be set to answer after three or more rings.

†

Note: If Long Distance Ringing is available in your area, long distance calls will be sent

to the Fax Switch peripheral. Also, you cannot use the Fax Switch feature and the

Special Greeting feature at the same time.

The 9516CW must be conﬁgured so the Fax Switch peripheral is connected to pins 3 and 4

of jack number 2. See Connecting an optional fax machine or modem

page 4 for more information.

Note: If you subscribe to your telephone company for Call Waiting services, your Fax

Switch peripheral may lose data or get disconnected if someone calls while your

fax is receiving data. We recommend that you do not subscribe to the Call Waiting

service from your telephone company if you are using the Fax Switch feature.

Incoming Calls

The ﬁrst ring of an incoming call will ring at the 9516CW and the Fax Switch peripheral.

The 9516CW uses this ring to identify which device the call is intended for. If it is a nor-

mal ring, the call is routed to the 9516CW and the Fax Switch peripheral stops ringing and

is disconnected. If it is a distinctive ring, the call is rerouted to the Fax Switch peripheral

and the 9516CW stops ringing.

Outgoing Calls

When the Fax Switch peripheral is idle, the 9516CW can be used as a normal line. When

the Fax Switch peripheral is in use, the set indicator light and

on the display.

appears

Setting the Fax Switch

You can program the telephone to enable or disable the Fax Switch feature.

To set the Fax Switch:

1. Press the Options key.

2. Use ª to scroll to number 20 or press ¤‚.

3. Press • to enable or to disable the Fax Switch.

4. Press ®.

Note: For proper operation of this feature, all of the 9516CW telephones/peripherals

must have the Fax Switch enabled. By default, the Fax Switch is off.

^†The actual name for the Distinctive Ringing service varies from area to area. This service may also be known as Ident-a-call,

Ident-a-ring, Teen Service, Signal Ring, Custom Ringing or Long Distance Ringing.

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Copying the Directory to another 9516CW telephone

The contents of the Directory of one 9516CW telephone can be copied into the Directory

of another 9516CW. You can save a lot of programming time by copying the contents of a

completed Directory to another Directory instead of entering the names and numbers

again. The contents of the Directory can also be transferred into any other 8000 & 9000

series telephone that supports Directory transfer. (For example, the 9417CW).

While the Directory is being transferred, the telephone is out of service.

Note : Both 9516CW telephones must have separate telephone numbers.

To copy the Directory to another 9516CW telephone:

Steps 1 to 3 must be completed on both 9516CW telephones.

Note :You can only transfer the Directory to one 9516CW at a time.

1. Press the Set Options key.

2. Use ª to scroll to number 24 or press ¤› to go directly to the item.

Note : Once you have enabled the Data transfer option, you have four minutes to

begin the data transfer before the option times out.

3. Follow the instructions on the display to begin the Directory transfer.

4. On the 9516CW telephone you are copying the Directory from, use handsfree mode

to dial the telephone number of the other 9516CW. The receiving 9516CW automati-

cally answers the call after the ﬁrst ring and begins copying the data being sent. The

display shows a message indicating that the Directory information is being sent and

received.

Note : The handset must remain in the cradle while the Directory is being trans-

ferred. During the transfer, press the left side of √ to turn down the volume.

5. The display shows:

when the Directory Transfer is com-

plete. If the transfer is unsuccessful, the display shows:

Note : To end the Directory Transfer at any time, press ®.

If the Directory on the telephone receiving the information ﬁlls before the Directory

Transfer is ﬁnished, the rest of the Directory items are not sent. For example, if the tele-

phone receiving the information already has 50 items in its Directory, only the ﬁrst 25

Directory items are transferred.

When you transfer directory items from one 9516CW to another, any information such as

call announcements/voice tags, mailbox greetings or mailbox numbers are not trans-

ferred. You need to re-enter this information to the receiving 9516CW.

Note : If you subscribe to the Call Waiting service from your telephone company and

someone calls while the Directory Transfer is in progress, the transfer may be cor-

rupted by the Call Waiting tone.

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Call Blocking

The Call Blocking feature detects “Private Name” and/or “Private number” incoming

calls. When “Private Name” or “Private number” calls are received, Call Blocking directs

the call to be answered after the ﬁrst ring by the answering machine. The caller will hear

the Private Greeting if you have recorded one. See The Private Greeting

on page 15

for more information. The Call Blocking option default is off.

For example:

You may be receiving nuisance calls from “Private Number” and/or “Private Name” call-

ers. Enabling Call Blocking sends these types of calls to the answering machine after the

ﬁrst ring instead of interrupting you.

To enable call blocking:

1. Press the Set Options key.

2. Use ª to scroll to number 16 or press ⁄ ﬂ to go directly to the item.

3. Press • to enable or disable call blocking.

4. Press ®.

Using a headset

To connect the headset, you must disconnect the handset and attach the headset to the jack

labeled

answer the call. Press ® when the call is ﬁnished.

Note: When the headset mode is enabled, the handset must remain in the cradle. The

headset mode default is off.

Changing the headset mode

To change the headset mode:

1. Press the Set Options key.

2. Use ª to scroll to number 22 or press ¤¤.

3. Press • to enable or disable the headset mode.

4. Press ®.

We suggest contacting the manufacturers Brock Telecom, UNEX, ACS Communications

or Plantronics for compatible headsets/ampliﬁers.

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Automated Attendant

The Automated Attendant feature of the 9516CW works as the receptionist for a small

business. When activated, the Automated Attendant prompts provide a list of options so

your callers can:

• receive information

• leave messages

• be connected to an operator

The Automated Attendant feature provides your callers with commands to use each of

these options. The callers press the key on the dial pad associated with the option they

want to activate.

When the Automated Attendant feature is turned on, callers always hear the Automated

Attendant greeting, even if you have recorded a personal greeting. Callers cannot skip the

Automated Attendant greeting by pressing £.

Example of Automated Attendant

The following example explains how to set up the mailboxes and greetings to use the auto-

mated attendant.

Joe’s Bistro has some customers who prefer to use English and some who prefer to use

Italian. For this reason, Joe has decided to change his automated attendant to include both

languages.

The ﬁrst thing Joe did was subscribe to his telephone company to get Distinctive Ringing

service. This gives him one telephone number for his English customers and one for his

Italian customers.

Next, Joe recorded his General Mailbox Greeting:

“Thank you for calling Joe’s Bistro. For today’s lunch specials, press ⁄; for our busi-

ness hours, press ¤; to leave a message, press ‹; to speak to Joe, press ›.”

Then Joe recorded his Special Mailbox Greeting to take advantage of his Distinctive Ring

feature. This greeting is in Italian and tells the customers to press ﬁ for lunch specials, ﬂ

for business hours, ‡ to leave a message and ° to speak to Joe.

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Joe then set up his mailboxes as shown in this table.

Mailbox # Mailbox type Greeting

Announce

“The special for today is corned beef on rye.”

“Our business hours are 7:00 am to 9:00 pm on week days

and 11:00 am to 11:30 pm on Saturdays.”

Normal

“Please leave a message after the tone and I will get back to

you as soon as possible.”

Ring through The caller will hear a tone and the telephone will ring to let

Joe know that someone would rather speak to him than leave

a message. If Joe does not answer this call, the following

message is played: “I’m sorry, but I cannot answer the phone

right now. Please leave a message after the tone and I will

get back to you as soon as possible.”

Announce

Normal

Same as mailbox 1, but greeting is in Italian.

Same as mailbox 2, but greeting is in Italian.

Same as mailbox 3, but greeting is in Italian.

Ring through Same as mailbox 4, but greeting is in Italian.

Enabling or disabling the Automated Attendant feature is done through the Set Options

list.

To enable or disable the Automated Attendant:

1. Press the Set Options key.

2. Press ª to scroll to number 19 or press ⁄· to go directly to the item.

3. Press • to enable or disable Automated Attendant.

4. Press ®.

When Automated Attendant is enabled all calls are answered by either your General, Spe-

cial or Private Greetings. If your caller does not press any of the dial pad keys after the

greeting has played, the greeting will play a second time and the caller is given the oppor-

tunity to leave a message. The Automated Attendant default is off.

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Remote Notiﬁcation

You can program the 9516CW to call you at a different telephone number when there is a

new message for you.

If the Remote Notiﬁcation call is not answered, the 9516CW will attempt to call you ﬁve

more times. The Remote Notiﬁcation default is off.

To enable or disable Remote Notification:

1. Press the Set Options key.

2. Press ª to scroll to number 17 or press ⁄‡ to go directly to the item.

3. Press • to enable or to disable remote notiﬁcation.

4. Press ®.

To set the remote Notification Number:

1. Press the Set Options key.

2. Press ª to scroll to number 18 or press ⁄° to go directly to the item.

3. Press •.

4. Using the dial pad enter the Remote Notiﬁcation number.

5. Press ß.

6. Press ®.

Note : You should enable the Remote Notiﬁcation feature from the number you want to be

contacted at to avoid missing messages.

The 9516CW audibly alerts the remote location to remind them that the Remote Notiﬁca-

tion feature is still enabled. Remote Notiﬁcation can be disabled by the remote location by

pressing £.

For example:

If someone comes to visit you and uses your telephone number as the Remote Notiﬁca-

tion number and forgets to disable it before leaving, you can disable Remote Notiﬁca-

tion by pressing £.

If you have set up your 9516CW to call a paging system you must insert a pause between

the pager number and the number to be paged. Pressing ˙ inserts a three second

pause between the two numbers. Depending on the type of paging service, multiple pauses

may have to be inserted.

For example:

If the pager number is 222-1234, and the number to be paged is 222-5678:

Dial 222-1234, press ˙ ˙222-5678.

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Remote Access

You can access the 9516CW from another telephone number to retrieve your messages

and/or call log information.

Call your 9516CW and listen to the greeting. During the greeting press •. The 9516CW

prompts you to enter your password. Using the dial pad, enter your four digit password (as

shown below). After you have entered the correct password, the main menu prompts you

to press a dial pad key to select the option you want. Select the option and follow the voice

prompt. See the Remote Access chart on the next page for more information about the

main menu prompts.

For example:

Press ⁄ for Callers:

• You can listen to the numbers in your callers list, the date and time calls were logged

and any messages that you have. You can delete, replay, and renew your messages.

Press ¤ for Directory:

• You can listen to names and numbers that you have entered in your Directory or change

your personalized Greeting.

Press ‹ for Greetings:

• You can listen to or change the General, Special, Private or Mailbox greetings that you

have recorded.

Note : You cannot access individual mailboxes remotely.

Press › for Options:

• You can turn the answering machine on or off, enable or disable the Toll Saver, turn

Remote Notiﬁcation on or off, enter your Remote Notiﬁcation number.

Press ﬁ to record a memo.

You set your password for remote access through the Set Options list.

To set your password:

1. Press the Set Options key.

2. Press ª to scroll to number 12 or press ⁄¤ to go directly to the item.

3. Press •.

4. Using the dial pad enter your four digit password.

5. Press ß.

6. Press ®.

Note : The 9516CW comes with the password set at 2222. We recommend that you

change your password when you are personalizing your telephone.

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To listen to your messages remotely:

1. Dial the telephone number of the remote 9516CW.

2. While the greeting is playing, press •. Even if your answering machine is turned off,

it will still pick up after 15 rings to allow you to turn it on or access other options.

3. Enter your password.

4. Press ⁄ for Callers and listen to the prompts.

5. Press ®.

Remote Access

Main Menu

›Options List

•Main Menu

¤Directory

•Main Menu

°Hear First

⁄Replay

‹Greetings List

Main Menu

ﬁRecord a Memo

Record at Tone

£To End

⁄Callers

•

• Main Menu

°Hear General

(Spec, Priv,

MB 1-9)

°Answer On/Off

°First Call

›Change

⁄ Replay

ﬁPrevious Item

°Next Item

•Main Menu

›Record

Personal

Greeting

⁄Replay

›Change

¤Make New

Record at tone

£To End

Record at Tone

°Toll Saver

›Change

›Delete

£To End

ﬁPrevious

°Next Call

ﬁPrevious Item

°Next Item

•Main Menu

ﬁPrevious

ﬂPlay

°Next Greeting

£Call

°Hear Next

•Main Menu

Stamp

(Spec, Priv,

MB 1- 9)

°Remote Notiﬁcation

›Change

•Main Menu

ﬁPrevious Item

°Next Item

•Main Menu

°Remote Notiﬁcation #

⁄Hear Number

›Change

ﬁPrevious Item

°Next Item

•Main Menu

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Display messages and lights

The 9516CW has a back-lit three-line display that uses icons and messages for your call

information as shown below.

The Callers List screen

A Sample Callers List screen is shown below.

May also read:

Call has been

returned.

The list number.

May also read:

The call was answered

by you or your answer-

ing machine.

The area code 403 has

been stripped off.

The caller called

three times.

Long distance call.

New voice message.

Time and date of call.

Unanswered call

Answered call

New Voice Message

New Call

Call Waiting Identification call

Old Voice Message

Knowing when you have a Voice Mail message

The 9516CW’s set indicator light lets you know that your telephone company Voice Mail

system has a message for you. The set indicator light ﬂashes slowly and the display shows

after your voice mail has received a call. Contact your local telephone

company to ﬁnd out how you can subscribe to Voice Mail services.

Clear Message Waiting

There may be times when

appears on the display when there are no

more voice messages. You can turn the display message off using the Clear Message Wait-

ing feature.

To clear message waiting:

1. Press the Set Options key.

2. Use ª to scroll to number six or press ‚ﬂ to go directly to the item.

3. Press • to clear message waiting.

4. Press ®.

Note : This only applies when you subscribe to Voice Mail services from your telephone

company.

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General display messages

Message

What it means

If there is no dial tone, make sure the line cord and handset

cord are attached securely.

The transfer of Directory information from one 9516CW to

another 9516CW has begun.

The transfer of Directory information has been aborted.

The number you have entered cannot be dialed because it

has been entered into the Dialing Restrictions feature.

The Directory remains empty until you add numbers and

names to it.

The Directory has a 75 entry limit. If you want to add an item,

delete an item you no longer use.

An extension telephone is using the same line that you want

to use. Wait until the message disappears before making

your call.

The FeatureLight On key has been pressed and the code

dialed out.To turn off the feature and the light, press the Fea-

tureLight Off key and lift the handset or press either

©or ∂.

The call is forwarded from another telephone.

The memory key is factory-programmed and cannot be

erased or reprogrammed. Program a different memory key.

The caller is calling from outside your local area. Long dis-

tance dialing is required to return the call.

Your Voice Mail service has received a call for you. To sub-

scribe to voice mail service contact your telephone company.

The caller has requested that the telephone company not

deliver the number or name.

This appears if you press µ before making any calls

on your telephone or if power has been interrupted.

The ringer volume is turned off.To turn the ringer on; without

lifting the handset, press the right side of the volume bar.

The name or number is unavailable from the telephone com-

pany.

The telephone number is longer than the display.The display

shows and 14 or 15 digits of the number depending on

whether the phone is on or off hook.

Indicates an incoming call.

Indicates that the telephone is off hook.

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Message

What it means

Indicates an incoming Call Waiting call.

Indicates the number of new messages in your 9516CW

answering machine.

When you are not on the telephone and not in the Callers

List, the display shows you how many callers have been

added to the list since you last checked it.

You have tried to save to a memory key that already contains

an entry. First delete the existing entry, then try again.

Callers List display messages

Message

What it means

Your telephone does not record incoming calls until you sub-

scribe to the Calling Line Identiﬁcation service. If you do sub-

scribe, you have not received any calls in the list yet or you

have deleted all numbers in the Callers List.

xx is the number of old calls automatically removed to make

room for incoming new calls in the Callers List.The limit is 50

calls.

The call is forwarded from another location.

The caller has called from outside your local area. Long dis-

tance dialing is required to return the call.

You are trying to call someone in your Callers List and the

number is unknown or private.

The caller has requested that the telephone company not

deliver the number or name.

The name or number is unavailable from the telephone

company.

N means a new call.

means the number is longer than the display.

means you have returned the call from the Callers List.

Means you have a saved memo.

Indicates an unanswered call in the Callers List

Indicates an answered call in the Callers List

Indicates a Call Waiting call in the Callers List

2x means this caller has called twice.

The display shows the date and time of the last call from that

caller.

Indicates a new voice message in the Callers List.

Indicates a played voice message in the Callers List.

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Learning about the Lights

The 9516CW’s set indicator light also alerts you when another extension is on the line, the

telephone rings, a call is on hold or a feature is on. There is a small red light beside

Set indicator light messages

Feature

Light

Call is on hold

Extension in use

Feature ON

Set indicator light ﬂashes quickly.

Set indicator light is on.

†

Message Waiting

Visual Ringing

x New Messages

Set indicator light ﬂashes slowly.

Set indicator light ﬂashes very quickly.

Set indicator light ﬂashes quickly.

†

You must subscribe to Voice Mail services from your telephone company for this feature to work.

Handsfree indicator light messages

Feature

Light

Call is on Handsfree

Microphone is muted

Handsfree/Mute indicator light is on.

Handsfree/Mute indicator light ﬂashes quickly.

Viewing multiple display and light messages

When you are not using the telephone, there are several messages that can be active at any

time, such as

more than one of these messages is active, the display shows the most recent message and

an arrow beside it (e.g., You can view the other messages by pressing

and

. When

‘. Each time you press ‘, the display shows the next active message and its

associated light.

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Special Information about your 9516CW

If a power failure occurs while you are on your call, your call will not be disconnected.

Your 9516CW is capable of maintaining your call during a power failure.

If a power failure occurs while you are on a handset call:

• Your call will continue as usual with no interruptions.

If a power failure occurs while you are on a handsfree call:

• Your call is automatically placed on hold.

• Lift the handset to retrieve the call.

Note: The display on your 9516CW will be blank during the power interruption.

When power is restored to the telephone, it will re-initialize just as it did when you origi-

nally set up the 9516CW. The telephone display will show:

for approximately 15 seconds.

Note: If you did not retrieve your handsfree call before power was restored, the telephone

will display will show:

after the “

” display is cleared.

TIPS

• If you subscribe to Calling Line Identiﬁcation services from your local telephone com-

pany, the date and time will be automatically reset for you after receiving your ﬁrst

incoming call. If you do not subscribe to Calling Line Identiﬁcation services, you must

set the date and time manually. See Setting the date and time

on page 10 in the

9516CW Installation and User Guide for more information.

• All stored Directory items and call information in the Callers List in your 9516CW will

be saved during a power failure.

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Troubleshooting

The display is in the alternate language.

You can change to the other language by pressing the Set Options key, then pressing ‚⁄

and pressing •.

The cursor does not move when I am saving in the Directory.

The number or name is too long. Numbers can be no longer than 24 digits and names can

be no longer than 16 characters.

Callers are not identiﬁed on the display.

Let the telephone ring at least twice before answering. If that does not work, you may not

†

have Calling Line Identiﬁcation service. To subscribe, contact your local telephone

company.

The Callers List is empty.

Until you subscribe to Calling Line Identiﬁcation service, your telephone does not record

†

incoming calls.

The Handsfree / speakerphone is not working.

If the speakerphone is not working, the option for the headset may be enabled. To ﬁx this

problem, go to option 22 and turn it off.

I cannot hear a caller or be heard.

Make sure the handset cord is inserted securely into the jack and make sure the receiver

volume is high enough.

The caller is hearing the greeting twice before being able to leave a

message.

The auto attendant, option 19, has been enabled, which makes the greeting play two times.

Disable this option to correct the problem.

The power is out and the display is blank.

9516CW still operates as a regular telephone during a power failure.You can dial using the

dial pad and you can receive calls, but the answering machine, other keys or the display

will not operate until the power is restored.

The display works but you cannot hear a dial tone.

Your telephone lines may be wired differently from the telephone jack. To have a service

person correct the wiring, contact your local telephone company.

Also check to ensure that the Headset mode is disabled.

The telephone wobbles.

Check that the handset cord is placed in the channel between the stand and the telephone.

See the illustration on page 4.

I cannot program a memory key.

Some of the memory keys may be factory-programmed. These keys are locked and cannot

be erased or reprogrammed.

^†The actual name for this service may differ in your area. Please consult your telephone company for information.

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Call Waiting Identiﬁcation information is not being displayed.

Make sure that the Call Waiting Identiﬁcation information option is enabled, and that you

†

have subscribed to a Call Waiting ID service.

I am unable to call back from the Callers List.

The Callers List will record the area code of any call, including local calls. You need to

take the area code out when dialing numbers from the Callers List.

How do I record a greeting?

For detailed instructions on recording a greeting, refer to Greetings on page 13.

How do I answer Call Waiting?

To answer a Call Waiting call, press ˚.You may have to subscribe to a Call Waiting

†

service to use this feature.

I can view regular Caller ID information, so why can’t I see who is

calling on Call Waiting?

Ensure that the Call Waiting Identiﬁcation option (option 26) is on, and that you have sub-

†

scribed to a Call Waiting ID service from your telephone company. Also note that you

will not recieve Call Waiting ID when an extension is in use.

How do I connect my fax to work with this phone?

To set up a fax machine to work with the M9516CW, you must ﬁrst subscribe to a Distinct

†

Ring service through your telephone company. Connect the fax to the M9516CW jack

marked 2 . Next, set the fax machine to pick up after at least three rings (consult the fax

machine manual for details). Finally, enable the fax switch option (option 20) on the

M9516CW. For more details, refer to Connecting an optional fax machine or

modem on page 4 and The Fax Switch on page 49.

How do I set up call announcement?

Call announcement must be turned on in the Option List for either Name & Number, or

Name Only. To get names to announce, voice tags must be recorded with an associated

directory entry. Refer to Call Announce (Voice Tag)

on page 22 for more informa-

tion.

How do I have the M9516CW notify a pager of new messages?

First, set option 17 to on. Under option 18, enter the pager number as the Remote Notify

number. For more information, refer to Remote Notiﬁcation

on page 54.

How do I listen to old messages?

You must ﬁnd the associated caller ID entry in the Callers List. Old messages are saved

with the caller ID for that call.

Why does my greeting say, “We are unable to take your call – please

call back later”?

You have used up the thirty minutes available recording time. Delete old messages and

greetings to free up recording time for new messages.

^†The actual name for this service may differ in your area. Please consult your telephone company for information.

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Index

see Calling Line Identification

Connecting

Answering Machine

number of rings before answering 12

turning off/on 12

fax or modem 4

handset cord 4

line cord 4

Area codes 46

Automated Attendant 52

power adaptor 4

Contrast key 2

Cords

see Connecting

Call Announce (Voice Tag) 22

options 23

recording a name 22, 23

setting the volume 11

Call Blocking

enabling/disabling 51

Call Display

see Calling Line Identification

Call Waiting Identification 8

turning display on/off 10

Call Waiting tone

see Call Waiting Identification

Callers key 2

Date and time 10

Delete key 3

Deleting

area codes 46

dialing restrictions 47

Directory items 29

items in the Callers List 35

memory key 40

memos 19

messages 17, 18

page key 44

Redial List 7

Callers List 33

deleting in 35

security number 48

timer key 43

dialing long distance 34

display messages 59

editing 34

finding items 33

listening to messages 34

making a call 34

Dial key 3

Dial pad

entering names 22

selecting the mode 45

Dialing

long distance 34

restrictions 47

Directory

making a message new again 35

saving to memory keys 35

Calling

from a memory key 39

from the Callers List 34

from the Directory 28

from the Redial List 7

Calling Line Identification 6, 8, 10, 13, 15,

22, 26, 29, 33, 38, 59, 62

Calls

deleting items 29

editing 28

entering names 22

finding items 27

key 2

making a call from 28

personalized greeting 26, 38

saving numbers and names 20

transfer 50

answering 6

call screening 18

Call Waiting 8

calling from the Redial List 7

handsfree 7

intercepting unwanted 18

making 6

muting 7

Display

language

changing 10

messages 58

Callers List 59

general 58

putting a call on hold 6

CLID

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Index

Lights 60

Link

Editing

Call Waiting Identification 9

key 3

SuperFlash 9

area codes 46

dialing restrictions

mailbox names 30

memory keys 40

Security numbers 48

the Callers List 34

the Directory 28

Long distance calling 34

Mailboxes

Announce Only 29

editing 30

greetings 30

Normal 29

Ring Through 29

Memory keys 36

deleting 40

Fax Switch 49

Feature Light keys 42

Finding items

in Options List 3

in the Callers List 33

in the Directory 27

Flash

editing 40

labeling 38

making calls from 39

predialing from 39

saving Feature/light to 41

saving from the display 37

saving numbers and names 36

trouble shooting 62

Memos

see Link, SuperFlash

General greeting 29

Greetings

Automated Attendant 52

choosing to skip 30

general 29, 31

key 3

personalized 26, 38

private 15

deleting 19

listening to 19

making new 17

recording 19

Message Waiting 58, 60

clear 57

Messages

special 14

trouble shooting 62

audible alert 16

auto playback 16

Callers List display 59

calling party

Handsfree 7

Handsfree/Mute key 3

Headset

using 51

Hold 6

control 18

skip 30

key 2

clear Message Waiting 57

deleting

all 18

Installation 4

one at a time 17

listening

from the Callers List 34

remotely 56

make new 17

Key descriptions 2

Language

see Display language

Left Arrow key 2

Letters

page 44

Remote Notification 54