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3
Contents
Overview
Important Safety Information....................................................................................5
Service and Repair Indicators ...................................................................................7
3M Touch Systems Support Services .......................................................................8
Contact 3M Touch Systems ......................................................................................8
Chapter 1
Chapter 2
Introduction to Flat Panel Displays
Overview ...................................................................................................................9
Native Video Resolution on a Flat Panel Display...................................................10
Setting Up Your M1500SS Display
System Requirements..............................................................................................11
Unpacking Your Touch Display .............................................................................12
Arm Mounting Option.............................................................................................12
Countertop Base Mounting Option.........................................................................13
Access to the Video Controls..................................................................................14
Adjusting the Viewing Angle..................................................................................14
Installing the Video Card and Video Driver ...........................................................15
Configuring the Display Settings............................................................................15
Multimedia Features................................................................................................16
Optional Card Reader Bracket ................................................................................16
Supported MagStripe Readers.................................................................................16
Connecting the Display...........................................................................................18
Cable Management System.....................................................................................20
Testing the M1500SS Display ................................................................................21
Installing Touch Software.......................................................................................22
Chapter 3
Video Display Options
Adjusting the M1500SS Video Display..................................................................23
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Chapter 4
Maintenance and Troubleshooting
Maintaining Your Touch Display ...........................................................................29
Touch Sensor Care and Cleaning............................................................................29
Display Installation Problems .................................................................................30
Troubleshooting the Touch Sensor .........................................................................31
Power Management.................................................................................................31
Regulatory Agency Approvals................................................................................32
CE Conformity for Europe......................................................................................33
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Overview
Welcome to the world of 3M Touch Systems — a world where using a computer is as
simple as touching the sensor. This guide describes how to set up your 3MTM
MicroTouchTM Display M1500SS.
This document assumes you have basic computer skills. You should know how to use the
mouse and keyboard, choose commands from menus, open and run application programs,
and save files.
3M Touch Systems, Inc. is committed to being a premier supplier in touch systems
throughout the world. As a 3M Touch Systems, Inc. customer, you are aware that we
have strong internal programs that meet or exceed environmental regulations of our
customers and the regions in which we conduct business.
Important Safety Information
Read and understand all safety information before using this product. Follow all
instructions marked on the product and described in this document. Pay close attention to
the following installation warnings and safety precautions.
Intended Use
The M1500SS Display was designed for touch input and tested to replace an existing
display. These displays are intended for indoor use only and are not designed for use
in hazardous locations.
Explanation of Signal Word Consequences
DANGER: Indicates a potentially hazardous situation, which, if not avoided,
will result in death or serious injury and/or property damage.
WARNING: Indicates a potentially hazardous situation, which, if not avoided,
could result in death or serious injury and/or property damage.
CAUTION: Indicates a potentially hazardous situation, which, if not avoided,
may result in minor or moderate injury and/or property damage.
CAUTION: Indicates a potentially hazardous situation, which, if not avoided, may
result in property damage.
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3M™ MicroTouch™ Display M1500SS User Guide
DANGER
To avoid the risk of fire and/or explosion which will result in serious injury or
death:
Do not install or use this product in a hazardous location.
WARNING
To avoid the risk of fire which could result in serious injury or death:
Do not remove the cover or back of the display.
To avoid the risk of electric shock which could result in serious injury or death:
• This device must be operated with the original power supply, part numbers
• HJC - HASU05F
• AC Adapter – STD1203
• Li Shin – LSE9901B1250
• CHI -- CH-1234
•
•
Do not use a damaged power supply.
Do not use a power cord that is frayed or otherwise damaged.
CAUTION
To avoid the risk of electric shock which may result in minor or moderate injury:
•
The socket-outlet should be installed near the equipment and should be easily
accessible.
•
Use a power cable that is properly grounded. Always use the appropriate AC cord
certified for the individual country. Some examples are listed below:
USA
UL
SwitzerlandSEV
Canada
Britain
CSA
BASE/BS
Germany VDE
Japan
Electric Appliance Control Act
•
Do not service the Display.
o
o
o
There are no user serviceable parts inside.
Refer all servicing to qualified service personnel.
The backlight inverter output is at high voltage.
•
•
•
•
•
Do not use non-conforming replacement parts.
Do not place wet or damp objects on the display.
Do not expose the display to rain or other sources of water, steam, or moisture.
Do not place foreign objects on the display or its cables.
Do not remove the cover or back of the display.
To avoid the risk of glass breakage which may result in minor or moderate
injury:
•
Handle the display with care to avoid breaking the touch sensor. The display
contains glass parts. Dropping the display may cause the glass parts to break.
Do not place foreign objects on the display.
•
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CAUTION
To avoid the potentially hazardous situations associated with the use of isopropyl
alcohol which may result in minor or moderate injury or property damage:
Follow all instructions and recommendations in the manufacturer's Material Safety
Data Sheet and product label.
To avoid possible environmental contamination which may result in minor or
moderate injury:
•
The lamp(s) inside this product contain mercury (Hg) and must be recycled or
disposed of in accordance with local, state, or federal laws. Check your individual
state's requirements to see if specific recycling requirements exist for mercury-
containing products or other electronic products. Refer to
http://www.nema.org/lamprecycle/ or call 3M Touch Systems 1-866-407-6666 for
further information.
•
Dispose of the flat panel display according to applicable governmental regulations
.
Important Notes:
•
•
•
•
•
Plug power cord into appropriate power source.
Plug power cord into a grounded receptacle.
When unplugging power supply cord, pull on plug not cord.
Do not connect or disconnect this product during an electrical storm.
Install the display in a well-ventilated area. Always maintain adequate ventilation to
protect the display from overheating and to ensure reliable and continued operation.
Do not expose this display to heat. Passive heat may cause damage to the case and
other parts.
Do not install this display in areas where extreme vibrations may be generated. For
example, nearby manufacturing equipment may produce strong vibrations. The
vibrations may cause the display to exhibit picture discoloration or poor video
quality.
•
•
•
•
Ensure that metal does not contact the touch sensor.
To avoid ergonomic concerns:
Do not install the display in a manner or location with awkward accessibility.
Extended use may result in muscle, tendon, or fixed posture strains. It is
recommended you take periodic breaks from continuous use.
Service and Repair Indicators
Do not attempt to service this unit yourself. Removing the display cover may expose you
to dangerous voltage or other risks and will void the warranty.
WARNING
To avoid the risk of fire which could result in serious injury or death:
Do not remove the cover or back of the display.
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3M™ MicroTouch™ Display M1500SS User Guide
CAUTION
To avoid the risk of electric shock which may result in minor or moderate
injury:
•
•
•
•
Do not service the display.
There are no user serviceable parts inside.
Refer all servicing to qualified service personnel.
Do not remove the cover or back of the display.
Unplug the display from the power outlet and refer servicing to qualified service
personnel in the event that:
•
•
•
•
•
Liquid is spilled into the product or the product is exposed to rain or water.
The product does not operate properly when operating instructions are followed.
The product has been dropped or the case has been damaged.
The product shows a distinct change in performance, indicating a need for service.
The power cable or plug is damaged or frayed.
3M Touch Systems Support Services
3M Touch Systems, Inc. provides extensive support services through our website and
technical support organization. Visit the 3M Touch Systems website at
http://www.3m.com/touch, where you can download MT 7 software and drivers, obtain
regularly updated technical documentation on 3M Touch Systems products, and learn
more about our company.
Whenever you contact Technical Support, please provide the following information:
•
•
•
•
Touch display size, part number and serial number
Current driver version
Operating system used
Information on additional peripherals
Technical Support is available Monday through Friday 8:30 a.m. to 5:30 p.m. with
limited call back service after 5:30 p.m. until 8:00 p.m. US Eastern Standard Time – 9
a.m. to 5 p.m. throughout Europe.
You can contact 3M Touch Systems, Inc. Technical Support (US only -- Eastern
Standard Time) by calling the hot line, sending email or a fax.
•
•
•
•
Technical Support Hot Line: 978-659-9200
Technical Support Fax: 978-659-9400
Toll Free: 1-866-407-6666 (Option 3)
Email: [email protected]
Contact 3M Touch Systems
Contact information for all offices can be found on our website at: http://www.3m/touch
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CHAPTER 1
Introduction to Flat Panel Displays
Overview
The 3M Touch Systems product line of Flat Panel Display (FPD) touch displays offers
the M1500SS Display for desktop and countertop applications with built-in multimedia
options. The display is available with 3M Touch System’s ClearTek® surface capacitive
touch sensor. Surface capacitive is the touch sensor of choice for public access
applications requiring high levels of durability and reliable performance 24 hours a day,
7 days a week.
Figure 1 M1500SS Display Adjustment Mechanism
Yoke
Adjustment Knob
Spine
The M1500SS Display features an innovative design adjustable to approximately 60ꢀ off
the vertical to accommodate different counter and user heights, a positive locking
mechanism, a touch sensor interface, several mounting options, and built-in cable
management.
The M1500SS Display also features a space saving design, high resolution, low
radiation, and low power consumption. These qualities make the M1500SS Display ideal
for applications that require superior color, resolution, and clarity.
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3M™ MicroTouch™ Display M1500SS User Guide
The M1500SS Display is available in a 15" diagonal screen size using active-matrix thin-
film transistor (AM-TFT) liquid crystal display technology. The M1500SS Display
supports a full-screen resolution of 1024 x 768.
Note: The M1500SS Display has a power LED as well as four buttons for using the
on-screen menu and adjusting the video display. Refer to Chapter 3 for more
information on these controls.
Native Video Resolution on a Flat Panel Display
Flat panel displays, unlike CRTs, are optimized to run at one resolution. A flat panel
display has discrete points that determine the exact location of a pixel. Each flat panel
display has an exact number of pixels associated with it. There is a one-to-one mapping
between the number of pixels and the video resolution.
A flat panel display should be used at the resolution dictated by the number of pixels on
the panel for optimum performance. For example, the M1500SS Display has 1024 pixels
across the screen and 768 lines of pixels down the screen and can accurately display this
resolution at full screen.
Options for Using Other Video Resolutions
The M1500SS Display supports all standard resolutions up to their respective native
resolution for display setup. Refer to Table 1 for additional details. Many video cards
initially display a screen image at the SVGA or VGA resolution. By supporting these
resolutions, the display can display the desktop controls that let you change to the
optimal resolution of 1024 x 768.
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CHAPTER 2
Setting Up Your M1500SS Display
This chapter describes how to set up and integrate your 3MTM MicroTouchTM M1500SS
Display into a touch application system. You need to complete the following tasks:
• Unpack the components
• Connect the video and power cables to your computer
• Power on the display and test your setup
• Install the MT 7 software then connect the sensor cable
• Calibrate the touch sensor
System Requirements
The M1500SS Display requires a personal computer (PC). This touch display will not
work with Apple Macintosh computers.
The requirements for your PC are as follows:
• Your PC must have an available RS-232 serial communication (COM) port or USB
port. You connect the touch sensor to this port.
• Your PC must have a video card and video driver already installed for the display. If
you need to install a video card or a video driver, refer to your computer
documentation for instructions.
• Your PC must have a unique interrupt request (IRQ) available to the touch sensor
COM port. The touch sensor cannot share an IRQ with another device.
When choosing your workspace, select a sturdy, level surface. Also, make sure you can
easily access the back of the touch display and the computer. Easy access helps ensure a
smooth setup of the touch display.
Note: Before setting up your M1500SS Display, refer to the Important Safety
Information section at the beginning of this document.
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Unpacking Your Touch Display
Carefully unpack the carton and inspect the contents. Your M1500SS Display includes
the following cables as well as a touch software CD.
Figure 2 Cables Included with Your M1500SS
15-pin video cable
9-pin RS-232 serial communication
cable (if applicable)
AC power cable
AC/DC power supply
(12V DC output)
USB Cable (if applicable)
Multimedia audio cables
Arm Mounting Option
The unit has a 75 mm VESA mounting pattern on the back to allow for arm mount
capability. Follow the manufacturer's instructions included with the mounting device to
properly attach your display.
In order to arm-mount the M1500SS Display, you will need to remove the display head
from the stand and yoke.
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Figure 3 Disassembling the Yoke & Base for Arm Mounting
Step 1 -- Unlock the yoke. With the unit laying face
down safely and securely on a nonabrasive surface,
remove the two screws connecting the top of the yoke.
Lift yoke and pull down to disengage tabs to remove.
Step 2 -- Remove the bottom two screws holding the
hinge cover in place. Remove the small hinge cover.
Step 3 -- Remove the inner four screws holding the
base to the display and gently remove the base.
Countertop Base Mounting Option
Keyhole slots in the bottom of the base plate enable you to secure the unit to a desktop or
countertop. Use standard screws in the desktop or countertop and then slide the base
plate on for a secure fit.
Note: A full size template has been included in the back of this manual for your
convenience. Simply tear out the template and drill directly through the holes indicated
to secure your display to any surface.
Figure 4 Keyhole Mounting Slots
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Access to the Video Controls
The controls for adjusting the video display are located on the front of the M1500SS
Display. These buttons let you display the on-screen menu and adjust the phase, image
position, contrast, and brightness. Make sure you have unobstructed access to the video
controls once the M1500SS Display is installed. Refer to Chapter 3 for more details on
these controls.
Figure 5 Video Display Controls
MENU
Microphone
O/Left
SELECT
M/Right
LED
Adjusting the Viewing Angle
The yoke and spine were designed with touch stability in mind. This innovative design
keeps the display face stable during touch. The unit can be adjusted to any locked
position from 0 up to 60 degrees from vertical. This allows for users of different heights
to view the display at the angle that best suits them with no degradation in touch
stability.
Turn the positive locking mechanism adjustment knob one quarter turn (horizontal to
vertical) to loosen. Adjust the M1500SS Display by pushing on the top front of the
display until the screen is at the best viewing angle for you. Then turn the adjustment
knob a 1/4 turn back to lock in place. To raise the display back to vertical, unlock the
adjustment knob, lift slightly on the adjustment knob and pull up.
Figure 6 Viewing Angle Adjustable from 0 up to 60 degrees
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Note: When the adjustment knob is horizontal it is locked; when it is in the vertical
position it is unlocked.
Always maintain adequate ventilation to protect the display from overheating and to
ensure reliable and continued operation.
Installing the Video Card and Video Driver
Before you can connect your touch display, make sure your computer has a video card
and driver already installed for the display. The video driver is supplied by the video
card manufacturer and may be found on the disks that came with your computer. If you
need information on installing a video card or video driver, refer to your computer
documentation for instructions.
Supported Video Display Modes and Refresh Rates
Your video card should support one of the display modes specified in Table 1. If you
select an unsupported video mode, the display may stop working or display
unsatisfactory picture quality.
Table 1. Applicable Display Mode and Refresh Rate
Display Mode Refresh Rate
VGA (640 x 480) 60
72
75
US Text (720 x 400) 70
SVGA (800 x 600)
56 Hz
60
72
75
XGA (1024 x 768)
60
70
75
Configuring the Display Settings
After you connect your M1500SS Display and turn on your computer, you may need to
configure one or more of these display settings. The ideal settings for this display are as
follows:
•
•
•
Display mode (also called desktop area or video resolution) 1024 x 768
Refresh rate (also called vertical scan rate or vertical sync) 60 Hz
Color depth (also called color palette or number of colors) at least 16-bit (high color)
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Using the Standard Controls for the Video Card
In addition to the standard controls on the display, each video card has several controls
that let you adjust the display settings. The software and driver for each video card is
unique. In most cases, you adjust these settings by using a program or utility provided
by the manufacturer of the video card.
For example, you can use the Windows Display Properties control panel to adjust the
desktop area (resolution), color depth, and refresh rate. Whenever you change these
settings or calibrate the touch sensor, the image size, position, or shape may change.
This behavior is normal. You can readjust the image using the display controls described
in Chapter 3 of this guide.
For more information on adjusting the desktop area (resolution), color depth, or refresh
rate, refer to your video card documentation.
Multimedia Features
The M1500SS Display comes with multimedia features built-in. It has a microphone and
speakers built into the back of the display bezel and includes multimedia cables. These
cables can be connected from either the rear of the display or in front -- two separate sets
of jacks are included.
Figure 7 Multimedia Cables
Optional Card Reader Bracket
The M1500SS Display is available with an optional card reader bracket (and (2) M3
screws) that supports IDTech and MagTech brand electronic card readers. The black
version is part number 5013923 and the beige version is 5103924. The M1500SS has
been designed with slots on either side of the bezel to accommodate this card reader
bracket. Simply slide the bracket into the appropriate holes and pull down slightly to
lock in place. Refer to the illustration below for wiring suggestions. Note that 3M Touch
Systems does not supply these card readers.
Supported MagStripe Readers
At the time of publication, the following “mini” magnetic card readers have been tested
to fit the 3M Touch Systems optional card reader bracket. Consult your card reader sales
representative for model numbers not listed here.
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Table 2. Supported MagStripe Readers
ID Tech
MagTek
all "mini" sized readers
2180201
all MiniMag™ readers
IDT 3331-02U
IDT 3331-12U
IDT 3331-23U
IDT 3331-33U
IDT 3321-02
IDT 3321-33
IDT 3321-33PP
IDT 3331-02
IDT 3331-12
IDT 3331-23
IDT 3331-33
IDT3301-02
IDT3301-12
IDT3301-23
IDT3301-33
2180202
2180203
2180204
2180205
IDT 3321-02PP
IDT 3321-12
2180206
21040103
IDT 3321-12PP
IDT 3321-23
21040104
IDT 3321-23PP
Figure 8 Card Reader Mounting and Cable Management
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3M™ MicroTouch™ Display M1500SS User Guide
Connecting the Display
CAUTION
You are cautioned that any change or modification to the equipment not expressly
approved by the party responsible for compliance could void your authority to operate
such equipment.
To connect the M1500SS Display:
1. Turn off your computer. You should always turn off the computer before connecting
or disconnecting any device.
2. Connect one end of the video cable to the video connector on the display. Connect
the other end to the video card in your computer.
3. Connect one end of the touch sensor cable (either serial or USB) to the display.
Connect the other end to an available port on the back of your computer. If you are
using a USB connection, make sure you have installed the Touch Software drivers
prior to connecting the touch sensor cable.
4. Plug the AC/DC power supply into the M1500SS Display. Be sure to use the power
supply included with the display.
Figure 9 Identifying Your Display Connections
Touch Sensor
Power
Line In
Video Connection
Microphone out
WARNING
To avoid the risk of electric shock which could result in serious injury or death:
This device must be operated with the original power supply, part numbers
•
•
•
•
HJC - HASU05F
AC Adapter – STD1203
Li Shin – LSE9901B1250
CHI -- CH-1234.
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CAUTION
To avoid the risk of electric shock which may result in minor or moderate
injury:
ꢀ The socket-outlet should be installed near the equipment and should be easily
accessible.
ꢀ Use a power cable that is properly grounded. Always use the appropriate AC cord
certified for the individual country. Some examples are listed below:
USA
UL
SwitzerlandSEV
Canada
Britain
CSA
BASE/BS
Germany VDE
Japan
Electric Appliance Control Act
5. Connect the power cable to the AC/DC supply. Connect the other end to the
appropriate AC outlet.
Figure 10 Connecting the M1500SS Cables to your Computer
You should be sure all cable connections are secure -- tighten all cable screws. Shaking
and vibration may dislodge cables that are improperly connected.
Route all wiring and cabling away from heat sources and sharp metal edges to avoid
damage. Also, keep the touch sensor cable away from sources of electromagnetic and
radio frequency interference.
WARNING
To avoid the risk of electric shock which could result in serious injury or death:
•
•
Do not use a damaged power supply.
Do not use a power cord that is frayed or otherwise damaged.
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3M™ MicroTouch™ Display M1500SS User Guide
Cable Management System
Figure 11 Removing the Cable Management Cover
Once you have connected your M1500SS Display to your computer, you should take
advantage of the cable management system designed into the base of the M1500SS
Display as shown above.
In order to properly route all cables through the cable management system, the cover on
the base unit must be removed. To remove this cover:
1. Push in and lift up on each of the two tabs located on the left and right sides of the
cover. This action will release the cover tabs from the base.
Figure 12 Cable Management Cover Tabs
2. Slide the cover back towards you to remove.
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Figure 13 Sliding Cable Management Cover Off Base
Testing the M1500SS Display
Note: The M1500SS Display has a power status light located on the front of the bezel.
After connection, turn on the power switch located at the bottom of the front bezel.
Before you test your display, make sure all cables are connected properly and routed
through the cable management system. Be sure to tighten all cable screws.
Head Phones
Power switch
Volume
Microphone in
To test that the display is working properly:
1. Turn on your computer.
2. Make sure the video image is displayed. If it is not, turn on your display. Check to
see that the LED on the front bezel is green – orange indicates power but no signal.
3. Make sure the video image is centered within the screen area. Use the display
controls to adjust the image, if necessary.
Perform an Auto Config first, then if you wish you can adjust the horizontal and vertical
position, contrast, and brightness to better suit your video card and your personal
preference. Refer to Chapter 3 for more information on using the on-screen menu to
adjust the video display.
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3M™ MicroTouch™ Display M1500SS User Guide
Installing Touch Software
A MicroTouch™ MT 7 driver is required to operate your M1500SS Display. To enhance
your touch experience, refer to the MT7 Software User Guide for complete instructions.
These drivers and relevant technical documentation can be found on the enclosed 3M
Touch Solutions CD (31197) and are also available for download from our website at
activate the touch sensor driver.
The Touch Solutions CD includes the touch sensor driver and control panel that enable
your touch sensor to work with your computer. When you install the CD included with
your display, MT7 Software will be automatically loaded on your system. MT7 software
provides touch sensor drivers for Windows Vista, Windows XP, and Windows 2000.
For older systems, software is provided on the CD – select the Browse CD option to
enable you to load legacy touch software for Windows NT 4.0, Windows 95 or 98, or
Windows Me. Because these are legacy systems, make sure to install the TouchWare
software before connecting the USB touch sensor cable to your system.
To complete the setup of your touch display, make sure you calibrate the touch sensor.
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CHAPTER 3
Video Display Options
This chapter provides guidelines for adjusting the video display and using the display
controls to adjust the image to your liking. Before you make any adjustments:
•
•
Be sure to adjust the controls in your normal lighting conditions.
Display a test image or pattern whenever you adjust the video.
Adjusting the M1500SS Video Display
Your M1500SS Display has four controls to adjust the video display.
•
MENU – Shows or hides the menu.
•
SELECT -- Highlights the current menu option or saves the current setting. Press M
or O to change the value.
•
•
O/Left -- Enables you to scroll backwards through items on the menu -- decrease the
value of selected option or move to the previous menu item.
M/Right -- Enables you to scroll forward through items on the menu -- increase the
value of selected option or move to the next menu item.
If you do not press the Menu, Select, or O/left or M/right adjust buttons for 45 seconds,
the display adjustment program times out and hides the menu options. You can press the
Menu button at any time to display the options again.
Pressing MENU will pull up the On Screen Display (OSD) menu, as shown below.
Figure 14 M1500SS Main Menu Options
Auto
Config
Bright
Contrast
Color
Position
Image
Misc
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Auto Config
To perform an Auto Config, press the O/left arrow key once then press SELECT. The
Main Menu item Auto Config is used to adjust the configuration of the phase clock
vertical and horizontal position automatically. A confirmation box is displayed to
confirm the user selection. The default selection in the box is NO and is highlighted by a
red bar.
If the Select key is pressed, the main menu is redisplayed and nothing is changed. When
“Yes” is selected an automatic configuration is started. After the process is completed
successfully, a confirmation box “Does this image look correct?” is displayed. If the
image looks the way you want it to look, select “Yes” to save this setting and exit the
confirmation box. If image does not look the way you want, select “No” to go to
IMAGE > PHASE to adjust the phase manually to the best image quality. Refer to that
section for more details.
Brightness
Selecting the Brightness option will allow you to adjust the brightness of the display.
Adjust the brightness using the O/left and M/right arrow buttons, and press SELECT to
confirm the new setting.
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Contrast
Selecting the Contrast option will allow you to adjust the contrast of the display. Adjust
the contrast using the O/left and M/right arrow buttons, and press SELECT to confirm
the new setting.
Color
When you choose the Color option from the OSD, this will bring up a sub-menu that
allows you to adjust the RGB or Black Level color balance for your display. Use the
O/left and M/right arrow buttons to scroll through the color menu.
You can also use the Auto Contrast feature to automatically adjust the color and contrast
of your display.
By adjusting a single color, you can make the picture look warmer (biased towards red)
or cooler (biased towards blue). Adjusting all three levels will make colors appear more
or less striking.
Position
You can use the Position option to center the image on the display manually. Use the
O/left and M/right arrow buttons to scroll through the position menu.
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•
•
H-Position is used to adjust the horizontal image position manually.
V-Position is used to adjust the vertical image position manually.
Image
Use the O/left and M/right arrow buttons to scroll through the image menu.
Phase: If the phase of your display is not fine-tuned, you may observe unstable
horizontal noise lines and cross-talk stretching from the edge of small windows on your
display.
If you change your display to Windows shut down mode, this noise will be more visible,
and easier to eliminate. Click on the "Start" button at the bottom right side, and then
click Shut Down. This will bring you to the Windows shutdown mode. After finishing
phase adjustment, click on the "Cancel” to return to your original Windows display.
Clock: If the clock setting of your image is not fine-tuned, you may observe periodic
vertical bars of video noise on your image. These bars of noise are usually adjusted out
when an Auto Configuration is performed. If the bars of noise are still present, this
setting can be adjusted manually.
Adjust this setting so that either the vertical bars of noise are replaced by an even amount
of noise across the whole screen, or the noise disappears completely.
If you do an Auto Config, the display will try to find the best Clock/Phase setting. If you
are not satisfied with the auto adjustment, fine-tune the phase manually as described
above.
Miscellaneous Menu
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The Miscellaneous Menu contains three options: Reset, OSD Position, and System info.
• Reset is used to reload all factory default parameters.
• OSD position is used to setup the OSD menu position – horizontal and vertical
position is adjusted separately. Each position item will bring up the slider window –
the maximum value of the sliders is based on the size of the OSD menu.
• System Info is used to provide detailed information regarding the current input
resolution/frequencies and firmware version.
Note: After 45 seconds of inactivity, the OSD will timeout without saving any new
settings.
Lock Out Feature
Once you have fine-tuned your display, you may want to restrict users from inadvertently
making changes. In order to do this, follow this simple procedure. Repeat the procedure
to restore access.
1. Press SELECT and then press the O/left arrow key. Hold both keys for 10 seconds.
DO NOT RELEASE.
2. Then press the M/right arrow key and hold all three keys together for an additional
10 seconds.
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CHAPTER 4
Maintenance and Troubleshooting
If you have a problem setting up or using your display, you may be able to solve it
yourself. Before calling 3M Touch Systems, try the suggested actions that are
appropriate to the problems you are experiencing with the display. You may also want to
consult your video card user’s manual for additional troubleshooting advice.
Maintaining Your Touch Display
To maintain your display and keep your display operating at peak performance:
• Keep your display and touch sensor clean.
• Adjust the display video controls. Refer to Chapter 3 for more information.
• Do not install the display in a place where ventilation may be hindered. Always
maintain adequate ventilation to protect the display from overheating and to ensure
reliable and continued operation.
Touch Sensor Care and Cleaning
The touch sensor requires very little maintenance. 3M Touch Systems recommends that
you periodically clean the glass touch sensor surface.
Typically, an isopropyl alcohol and water solution ratio of 50:50 is the best cleaning
agent for your touch sensor. You can also use straight isopropyl alcohol.
CAUTION
To avoid the potentially hazardous situations associated with the use of alcohol or
other solvents which may result in minor or moderate injury or property damage:
• Follow all instructions and recommendations in the manufacturer's Material Safety
Data Sheet and product label.
• Be sure to follow solvent manufacturer's precautions and directions for use when
using any solvents
• It is important to avoid using any caustic chemicals on the touch sensor. Do not use
any vinegar-based solutions.
• Apply the cleaner with a soft, lint-free cloth. Avoid using gritty cloths.
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• Always dampen the cloth and then clean the sensor. Be sure to spray the cleaning
liquid onto the cloth, not the sensor, so that drips do not seep inside the display or
stain the bezel.
• Always handle the touch sensor with care. Do not pull on or stress cables.
Display Installation Problems
Table 3. Installation Concerns
Problem
No image
Possible Causes and Solutions
Is the display receiving power?
displayed (blank
screen)
•
Check that the computer’s power cable is connected properly and securely in a
grounded electrical outlet.
•
•
Check that the AC/DC power supply is firmly plugged into the display.
Check that the green light appears on the bezel indicating the display is
powered on and receiving a signal.
•
Check that the AC/DC power supply cable is connected properly and securely
to an electrical outlet. Check that the LED is showing green on the AC/DC
power supply.
•
•
Try using another power cable.
Try using another electrical outlet.
Is the display receiving a valid video signal from the PC?
•
•
Check that the computer is powered on.
Check that the video cable is connected properly and securely to the display and
the computer.
•
•
•
Check that no pins are bent in the video cable connector.
Check that the video card is firmly seated in the card slot in your computer.
Check that the video input from the video card falls within the refresh rate of
the display. Refer to Table 1 for details.
•
Check that your computer is using a supported display mode. Refer to Table 1
for details.
Is the display in Power Management mode?
•
Touch the sensor, press any key on the keyboard, or move the mouse to restore
operation.
Are the brightness and contrast settings too low?
•
•
Use the display controls to adjust these values.
Check that the video input from the video card falls within the refresh rate of
the display. Refer to Table 1 for details.
Abnormal image
•
Check that the video cable is connected properly and securely to the display and
the computer.
•
•
Perform an Auto Config.
Check that the video cable is connected properly and securely to the display and
the computer.
Colors of image
are abnormal
•
•
Check that no pins are bent in the video cable connector.
The video display adjustments are incorrect. Refer to Chapter 3 for adjusting
procedures.
Disturbances on
the screen
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Troubleshooting the Touch Sensor
If you are experiencing problems with the touch sensor, check the following list of
common installation errors.
Table 4 Common Sensor Installation Issues
Common Installation Issues Possible Solutions
Sensor does not respond to touch
• Review the installation procedures. Are all cables connected
properly?
• After you installed touch software, did you restart your PC to
activate the touch driver?
• Are the communication settings correct? Is the touch sensor trying
to use the COM port or IRQ of another device (for example, a
mouse)? If so, a hardware device conflict will result and the touch
sensor will not work.
Sensor is not accurate
• Calibrate the touch sensor for the current video resolution and
operating system.
Cursor does not follow finger
movement or does not reach the
edges of the screen
• Calibrate the touch sensor for the current video resolution and
operating system.
Cursor is not located directly
underneath your finger
• Open the touch sensor control panel and make sure all cursor
offsets (vertical, edge/horizontal) are turned off.
• Calibrate the touch sensor for the current video resolution and
operating system.
Cursor is extremely jittery or
erratic
• Stabilize the cursor by adjusting the operating frequency of the
controller using the control panel.
Power Management
The M1500SS Display conforms to the Video Electronics Standards Association
(VESA) Display Power Management Signaling (DPMS) standard. To benefit from power
management, the display must be used in conjunction with a computer and video card
that implements the VESA DPMS standard.
The PC automatically invokes the power management feature if you do not use the touch
sensor, mouse, or keyboard for a user-defined period of time. To restore the video
image, simply touch the sensor, press a key, or move the mouse.
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Regulatory Agency Approvals
Your product complies with the following regulatory standards:
FCC-B
CE
•
•
•
•
•
UL/cUL
CCC
C-tick
This equipment has been tested and found to comply within limits for a Class B digital
device, pursuant to Part 15 of the FCC rules. These limits are designed to provide
reasonable protection against harmful interference in residential installations. This
equipment generates, uses and can radiate radio frequency energy, and if not installed
and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause interference to radio or television
equipment reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Move the equipment away from the receiver.
• Consult the dealer or an experienced radio/television technician for additional
suggestions.
CAUTION
You are cautioned that any change or modification to the equipment not expressly
approved by the party responsible for compliance could void your authority to operate
such equipment.
This Class B digital apparatus meets all requirements of the Canadian Interference-
Causing Equipment Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le
matériel brouilleur du Canada.
This device complies with Part 15 of the FCC rules: Operation is subject to the following
two conditions: (1) This device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired
operation.
FCC Warning
To assure continued FCC compliance, the user must use grounded power supply cord
and the provided shielded video interface cable with bonded ferrite cores. If a BNC cable
is going to be used, use only a shielded BNC(5) cable. Also, any unauthorized changes or
modifications not expressly approved by the party responsible for compliance could void
the user’s authority to operate this device.
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3M Touch Systems is not responsible for any radio or television interference caused by
using other than recommended cables and connectors or by unauthorized changes or
modifications to this equipment.
CE Conformity for Europe
The device complies with the requirements of the EU RoHS Directive 2011/65/EU, the
ECC directive 89/336/EEC as amended by 92/31/EEC and 93/68/EEC Art.5 with regard
to “Electromagnetic compatibility”, and 73/23/EEC as amended by 93/68/EEC Art.13
with regard to “Safety”.
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