Welcome to your
®
Sleep Number Bed
u
3000 model
assembly instructions inside
45
80
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35
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Welcome and
Congratulations
55
Welcome and Congratulations,
™
Congratulations on your purchase of The Sleep Number Bed by Select Comfort ! You’re
about to join more than 5 million people who’ve traded their innerspring mattresses for
®
the most innovative sleep surface ever. The technology behind the SLEEP NUMBER bed
is one that recognizes the unique sleeping needs of every individual, which vary according
to comfort preference, body type, height, weight, sleeping position, and other health and
®
lifestyle factors. By creating a fully personalized sleep surface, your new Sleep Number bed
offers you customized comfort that can significantly improve your sleep quality.
You’ll enjoy years of the latest generation of sleep comfort and technology in your
®
Sleep Number bed. Our commitment to constant innovation, value and customer satisfaction
®
has repeatedly earned us the Consumers Digest Best Buy award. Sleep Number bed owners
like you have made us the No.1 bedding retailer year after year, as ranked by Furniture/Today.
We invite you to tell your friends and neighbors about this revolutionary product that can
help them attain the most comfortable sleep possible. When your referral results in a purchase,
®
you’ll earn valuable rewards* that will make it easier for you to add another Sleep Number
bed to your home and ensure improved sleep for your children or your guests.
We thank you for your purchase and wish you years of personal comfort and restful sleep.
William R. McLaughlin
President & CEO
®
My Sleep Number is 55
®
* See Owners’ COMFORT CLUB Rewards on page 38.
1
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WhaT’S inSide
u Foundation Assembly ....................................pg 3
u Mattress Assembly.........................................pg 11
™
u Firmness Control System .............................pg 23
u Mattress Care.................................................pg 31
u Accessories.....................................................pg 33
®
u Warranty and Comfort Club .........................pg 35
®
u Comfort Club Rewards.................................pg 38
2
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Foundation
Assembly
3
Note: Texture and surface appearance may vary.
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Foundation
Assembly
If you are missing any items
listed on the following page,
please e-mail Customer
Service at customerservice@
selectcomfort.com or call
1.800.472.7185
BeFORe yOU Begin
u Carefully check the contents of your foundation boxes
u Decide where to put your new bed
u Make sure there’s an electric power source nearby
™
for use with your Firmness Control System
u Assemble your bed frame if you have one
your foundation should be assembled directly onto your bed frame
or on the floor. Some bed frames have slats that run from one side
of the bed to the other. if your bed frame has slats, position the slats
evenly to support the foundation. if your bed frame has fewer than
three slats, we recommend adding additional slats to ensure
adequate support for your foundation.
TROUBLESHOOTING
For answers to some common
questions regarding your
foundation, see the Frequently
asked Questions at the end
of this section.
Caution: With some styles of bed frames, the foundation length
may extend beyond the frame’s support legs. This situation makes it
possible for the frame to tip when significant weight is placed at the
foot of the bed. Please use caution when sitting or placing weight
on the foot of the bed when using these types of frames.
u King foundation
“ I assembled the Sleep Number
bed by myself. My wife was in
doubt at first, but, after sleeping
one night, she said it was magic
how well she slept without back
pain. Now we sleep longer and
more comfortably than on any
previous mattress we’ve owned.”
The King foundation consists of two Twins side by side. Complete
the assembly of one unit, assemble the second, then place side by
side on the bed frame.
- C. Clark Shedd, Tucson, AZ
4
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COnTenTS
Carefully check the contents of your foundation boxes
and compare with the list below. each component is
clearly labeled with the part name and part number.
QUANTITy
Twin
Full
Queen
King
B
A
2 each
2 each
2 each
4 each
Side Rails
Support /End Beams
Texture and surface appearance may vary
6
6
6
12
Deck Panels
2
2
4
2
4
2
4
4
Texture and surface appearance may vary
Pin Components
Fabric Coverlet
Packaged in the
mattress box
1
0
1
0
1
4
1
0
Shown as packaged
Expanded Queen only
Corner Brackets
Packaged in the mattress box
5
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1
COnneCT Side RaiLS
Push the components labeled
a side rail and B side rail
together.
Joints fit tightly. Push firmly.
B
A
2
inSeRT Pin
Slide pins in, “T” end up.
Push firmly.
6
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3
inSeRT SUPPORT/
end BeaMS
Pin
Pin
For Twin, Queen and
eastern King models:
– insert support beams
with tabs up and textured
side out.
For Full and California
King models:
– insert labeled end beams
followed by remaining
support beams with tabs up.
Joints fit tightly. Push firmly
until top is flush.
expanded Queen
models only
attach a corner bracket over
each end before connecting
to the side rail.
7
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4
inSeRT SUPPORT
BeaMS
Tabs up, match “a” end with
“a” groove; match “B” end
with “B” groove.
Joints fit tightly, push firmly
until top is flush.
B
A
A
B
Slide the remaining
support beams into th
next set of channels.
B
A
A
B
8
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Twin shown
5
PLaCe deCK PaneLS
Slide panels in until they are
flush on sides.
Panels fit snugly, do not force.
Queen shown
Reminder
King foundation
consists of two
Twins side by side.
6
PUT On COveRLeT
Work on carefully, one
corner at a time, position
seam at head of bed.
Expanded Queen coverlet will
go over the corner brackets.
u
You’re done! next step MaTTReSS aSSeMBLy
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9
Foundation
Frequently
Asked Questions
Make sure the letter on the center support beam matches the side rail.
What if I can’t get my
center support beams
flush with the side rails?
For example, the end of the center beam labeled “a” should connect
to the side rail with the “a” on it. additional force may be required.
all pins are wider at one end and narrower at the other end. Make
sure the “T” end is up and the narrow end goes into the side rail first.
you may need to use a bit of force to get it in place.
How can I get my pins
in all the way?
First, make sure all the pins and beams are flush. Then, set the deck
panel over the notches. you should then be able to slide the panel
into place.
What can I do if I can’t
get the deck panels to
lay flat?
The same hardware for attaching the legs to the foundation is used for
attaching the brackets. align the bracket with the holes for the leg bolts.
attach the leg per the instructions.
Where is the hardware
for the footboard and
headboard brackets?
If you still have questions or need assistance, look for answers on our Web site
sleepnumber.com or please call Customer Service at 1.800.472.7185
10
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Mattress
Assembly
11
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Mattress
Assembly
If you are missing any items
listed on the following page,
please e-mail Customer
Service at customerservice@
selectcomfort.com or call
1.800.472.7185
BeFORe yOU Begin
u Carefully check the contents of your mattress boxes
u Orientation
These instructions refer to “left” and “right” as if you are standing
at the head of the bed looking toward the foot of the bed.
u Using a Surge Protector
™
TROUBLESHOOTING
While the Firmness Control System may be plugged directly into
a wall outlet, we recommend using a surge protector to guard
For answers to some common
questions regarding your
mattress, see the Frequently
asked Questions at the end
of this section.
against unexpected power surges. We recommend using a surge
®
protector that is listed to UL 1449 with a clamping voltage of
330 volts, and a joule rating of 700 or higher.
Please note: your 20-year Limited Warranty does not cover damage
™
to the Firmness Control System due to a power surge, regardless
of the source. See the Limited Warranty on page 37 for more details.
“ This is the first time in three
years that I slept through the
entire night without getting up
two or three times. I’m thrilled
and amazed! Unbelievable! I wish
we had purchased your sleeping
system years ago.”
- Keith Fisher, Jackson, MI
12
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COnTenTS
Carefully check the contents of your mattress boxes
and compare with the list below. each component is
clearly labeled with the part name and part number.
QUANTITy
Twin
Full/Queen Dbl/Queen
King
Single Chamber
Dual Chamber
Mattress Cover
Color and pattern will
vary by model
1
1
1
1
Shown as packaged
Foam Border Walls
Two long and two short
Shown as packaged
4
4
4
4
4
4
4
4
™
Corner Lock
System
Shown as packaged
1
1
0
1
1
0
2
1
1
2
1
1
Air Chambers
™
Firmness Control
System with Remotes
Remotes may vary
Center Foam Wall
dual Chamber models only
13
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1
POSiTiOn MaTTReSS
COveR
Color and pattern may vary.
Foot
Place on foundation
or on existing
bed platform.
)PMFT
)PMFT
Head
Make sure the holes
in the bottom of the cover
are at the head of the bed.
2
UnZiP MaTTReSS
COveR
Set cover aside.
14
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3
PLaCe CORneR
LOCKS
Place one in each corner.
Corner locks must go under
the border wrap.
4
inSTaLL FOaM
BORdeR WaLLS
Place l
along
15
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5
inSTaLL FOaM
B
Pla
he
Foot
Ma
Head
wa
sq
co
6
inSTaLL aiR
ChaMBeRS
Place air chambers so the
hose connectors face the
head of the bed, and lay on
bottom when inflated.
Dual chambers shown
16
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7
COnneCT FiRMneSS
COnTROL SySTeM
™
™
Place the Firmness Control
System on the floor at the
head of the bed and plug in
the power cord.
Key step:
pass the hose marked ”L”
through the hole on the left
side of the mattress cover and
connect to the left air chamber.
Press hose connections
together until they click.
Then complete the right side.
Foot
R
L
R
Head
L
17
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8
inFLaTe aiR
ChaMBeR(S)
®
Using remote, inflate air chamber.
if using a digital SLeeP nUMBeR remote, press L or R
to activate and select a side.
For dual chamber models,
repeat for second air chamber.
Press and hold the firmer button to inflate
the mattress.
insert center foam wall
between the two chambers.
Important Notice: To ensure compliance with federal and state
flammability requirements, the border wrap must be positioned
correctly within the mattress as shown in the steps below.
9
veRiFy BORdeR
WRaP POSiTiOning
Position the border wrap
over foam border walls and
air chambers as shown.
18
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10
MaTTReSS COveR
Zip the top of the
mattress cover.
Store air chamber caps inside
mattress at head of bed.
Color and pattern may vary.
u
You’re done! next step
™
The FiRMneSS COnTROL SySTeM
19
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Mattress
Frequently
Asked Questions
™
The caps are in the Firmness Control System box. Please
store these in the mattress cover in case you should ever want to
disassemble your bed and temporarily cap your air chamber(s).
Where are the caps
for air chamber(s)?
And where should
I store them?
™
Make sure the power cord is securely plugged into the Firmness Control
What do I do if the
Firmness Control
System doesn’t run?
™
System and the wall outlet. Check to see if the power cord is plugged into
an outlet that has power and is not connected to an on/off wall switch.
although rare, these sensations could potentially be experienced
if one side of the mattress is set quite firm and the other side quite
soft. Call Customer Service for a remedy to this situation if it is
bothersome to you.
What if I feel like I’m
rolling toward the edge
or toward the center of
the mattress?
The odor you may smell is non-toxic and will fade over time.
To minimize the smell, allow the air chamber to air out for a few hours
and then lay a couple of dryer sheets on top of the air chamber.
What if I notice a rubber
smell from the air
chamber?
20
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no, your mattress will maintain its firmness. To protect your Firmness
Will my bed deflate if
there is a power surge or
power loss?
™
Control System, we do recommend using a surge protector.
The air loss could be caused by either the air chamber or the Firmness
The mattress is losing air.
What should I do?
™
Control System. To determine which component is causing the air loss,
follow these troubleshooting steps:
• Inflate the side of the bed that is losing air to the preferred firmness. If using a
®
digital SLeeP nUMBeR remote, set it to your setting plus five (i.e., if you sleep
at a setting of 40, inflate the bed to 45).
• Locate the caps, and cap the side of the bed that is losing air. The
assembly instructions suggested storing the air chamber caps in the
mattress cover, at the head of the bed, where the zipper starts/ends.
• Leave the air chamber capped for at least eight hours. It is preferable
to cap it overnight while sleeping on it.
• Contact Customer Service with the results of the troubleshooting. They
will facilitate a component replacement under the terms of the warranty.
21
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Mattress
Frequently
Asked Questions
For the best looking, most crisp appearance, customers
should fully inflate the mattress (100 if using a digital Sleep number
Why are there body
impressions on the
mattress cover?
®
remote). if going to full inflation does not help with body impressions
in the cover, the quilted top can be removed and shaken to restore
some of the loft to the fiberfill. in addition, a vacuum nozzle may be
used to fluff the cover in areas where the fibers have settled from use.
Body impressions in a normal innerspring mattress would be an
indication that the spring support is compressing or breaking down.
®
The Sleep number bed uses air to support your body. Since air
cannot break down, you receive the same support after years of
use as you do on the first day of use.
Please contact Customer Service with further questions.
If you still have questions or need assistance, look for answers on our Web site
sleepnumber.com or please call Customer Service at 1.800.472.7185
22
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Firmness
™
Control System
23
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Firmness
™
Control System
If you are missing any items
listed on the following page,
please e-mail Customer
Service at customerservice@
selectcomfort.com or call
1.800.472.7185
ThingS TO ReMeMBeR
u Reasons to alter the firmness of your bed
- strained muscles
- back pain
- weight change
- pregnancy
- sunburn
TROUBLESHOOTING
- new sleep position
For answers to some common
as well as
questions regarding your
- to facilitate getting out of bed, if needed
™
Firmness Control System, see
- to achieve a fuller bed appearance
the Frequently asked Questions
at the end of this section.
u Dual Adjustability
if you purchased a dual chamber model, you have the ability to
®
personalize each side of your SLeeP nUMBeR bed. Since no two
body types are the same, each sleep partner should find their
own comfort level.
if your model came with one remote for a dual chamber bed,
the “L” button on the remote corresponds to the left side of the
bed (left is determined when lying on your back on the bed).
“ I had forgotten what it feels
like to wake up feeling good and
with energy. Sleeping on the
Sleep Number bed has made
a big difference. Thank you for
making me feel good again.”
- Vicky Hendricks, Hartford, KY
24
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®
WhaT iS a SLeeP nUMBeR SeTTing?
®
your Sleep number is a setting between 0–100 that represents the ideal combination of mattress
comfort, firmness and support for your body, giving you the best night’s sleep possible.
®
yOUR SLeeP nUMBeR SeTTing
™
When you shopped for The Sleep number Bed by Select Comfort , you may have discovered your
®
®
Sleep number setting. you should use this as a starting point when setting the firmness of your Sleep number
®
mattress. if you don’t have your Sleep number setting, this section will take you through the process of finding
®
®
your Sleep number setting and will provide you with additional information about your Sleep number bed.
®
if you don’t already have your Sleep number setting or if you would like to experiment with finding a different
®
Sleep number setting, use the instructions below.
evaLUaTing yOUR COMFORT LeveL
®
as you are customizing the Sleep number bed for your optimum comfort level, you will want to evaluate your
sleep position and determine how you feel as compared to the diagrams below, then make adjustments to your
firmness or pillow if needed. your pillow should help keep your body aligned properly, otherwise it may interfere
SM
with your ability to sleep comfortably. visit sleepnumber.com or one of our stores to get a PillowFit profile and
see the extensive selection of innovative pillows we carry for all sleep positions and fill preferences.
RIGHT
WRONG
• Neck and back are aligned in the same position as
• Body alignment is not straight.
when you are upright.
• Your pillow makes your head tilt at an angle to
• No discomfort at shoulder and hip pressure points.
the rest of your body.
• You feel the mattress support the small of your back
• You feel discomfort from pressure at your neck,
(back sleepers) or the curve of your side (side sleepers).
shoulders, back, hips or legs.
give iT TiMe
®
it sometimes takes several nights of sleeping at different settings to discover your ideal Sleep number . if you
®
would like to experiment further with your Sleep number setting, you may want to consider keeping a sleep
®
journal. When you have found a Sleep number setting where you feel comfortable, log this number into your sleep
®
journal. Try to sleep at this Sleep number setting for a minimum of five nights, adjusting in increments of 5 or 10
only. it will take your body that long to become accustomed to a new sleep surface. after five nights, reevaluate
your comfort level and log the new setting into your sleep journal, adding comments if helpful. Repeat the process
until you have found the perfect setting for you.
®
®
If, after trying four different Sleep Number settings, you have not found your ideal Sleep Number setting and
would like additional assistance, go to sleepnumber.com and click on Customer Center or call 1.800.472.7185
to reach a Customer Service Representative. Our trained Customer Service Representatives may be able to
recommend adjustments, make suggestions or pinpoint concerns that might be contributing to less than ideal
comfort. Improving your sleep is our expertise.
25
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idenTiFy yOUR ReMOTe
and iTS FUnCTiOnS
3000 wired
3000 wired
3000 wired
Single Chamber
Dual Chamber
Firmer
Side
Softer
Firmer
Softer
Firmer
Softer
wakes when any
button is pressed
wakes when any
button is pressed
wakes when L or R
button is pressed
BUTTON
FUNCTION
Press and hold down buttons to make the bed softer or firmer until
comfortable, then release.
3000 Firmer
Softer
®
Press to choose a side, it will display the previous SLeeP nUMBeR setting.
Side (L) and (R)
Class B Device Statement: (Section 15.105 (b) of the FCC Rules) “Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed and used in accordance with the instructions may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired operation.
26
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®
Finding yOUR SLeeP nUMBeR SeTTing
u Step 1
®
- Lie on one side of the Sleep number bed in your normal sleep position,
holding your remote.
u Step 2
- evaluate your comfort level.
u Step 3
- if you have a dual chamber model press L or R to choose a side.
u Step 4
- Press and hold the firmer or softer buttons and let the bed adjust. Repeat
until you have reached your desired level of comfort. if you’ve upgraded
®
to a digital remote, your new Sleep number setting will be displayed.
u Step 5
- your setting will be displayed for five seconds.
u Step 6
®
- Try this Sleep number setting for a minimum of five nights, then reevaluate
and make adjustments accordingly.
®
SLeeP nUMBeR STUdy
®
as you can see, Sleep number bed owners
ꢃꢂꢁ
find comfort at all settings from 0–100, however
®
the majority of sleepers find their Sleep number
setting between 35–50.
ꢃꢀꢁ
ꢂꢁ
ꢀꢁ
ꢄꢀ
ꢅꢀ
ꢆꢀ
ꢇꢀ
ꢃꢀꢀ
®
Sleep Number setting
27
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Firmness
™
Control System
Frequently
Asked Questions
no, your mattress will maintain its firmness. To protect your Firmness
Will my bed deflate if
there is a power surge
or power loss?
™
Control System, we recommend using a surge protector.
Make sure the power cord is securely plugged into the wall outlet. Check
What do I do if the
Firmness Control
System doesn’t run?
™
to see if the power cord is plugged into an outlet that has power and is not
™
connected to an on/off wall switch. if the Firmness Control System still will
not function, call Customer Service.
There are several factors that can contribute to the fluctuations in
Why does my
Sleep Number
setting change?
®
®
®
a SLeeP nUMBeR setting. a Sleep number setting is based on the
combination of body weight, volume of air in the air chamber and
sleep position.
• Temperature: An increase or decrease in temperature can cause changes in the
Sleep number® setting. a heated mattress pad will cause the Sleep number®
setting to increase.
• Barometric Pressure: Changes in atmospheric pressure related to weather and
altitude can cause your Sleep number® setting to change.
™
• Weight: The Firmness Control System acts similarly to a scale; more weight
®
means a higher Sleep number setting. in addition, the way that the weight
is distributed will affect the reading.
• Sleep Position: The more concentrated the weight is, the greater chance the
Sleep number® setting will be higher (i.e., when you lie on your side). When it is
distributed throughout the chamber more, it is more likely that the Sleep number®
setting will be lower (i.e., when you lie on your back or stomach).
28
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Sleep
Journal
®
Sleep Number setting
Number of nights
Comments
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®
Sleep Number setting
Number of nights
Comments
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Mattress
Care
25
60
31
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MaTTReSS CaRe
®
The cover of your SLeeP nUMBeR mattress may be spot cleaned
with carbonated water. do not dry clean the mattress cover or
put it in a washing machine. also, please do not apply stain guard,
as it may cause yellowing of the fabric.
Creating a Healthy
Sleep Environment
Select Comfort is a leader in the industry in the use of materials
designed to inhibit the growth of allergens or microorganisms
that, in rare circumstances, can form inside any mattress, bedding,
pillow or upholstered product.
an estimated 50 million americans suffer
from allergies, and the bedroom presents some
especially difficult challenges. a few simple
steps you can take to create a healthy sleep
environment include:
advanced antimicrobial safeguards are incorporated into every
®
Sleep number bed. Key components of the mattress have been
treated to protect the bed from contaminants such as mold,
• Use a dehumidifier to reduce any potential
mold or mildew growth. Keep humidity
levels under 60 percent.
mildew and bacteria growth. The unique, zip-open design of
®
the Sleep number bed allows you to easily open, ventilate
or vacuum if you choose.
• Use a high-quality mattress pad to protect
your mattress from moisture. you may want
to consider a waterproof mattress pad if
you perspire heavily while sleeping.
in rare instances under the right conditions, mold or mildew can
form inside many types of mattresses, bedding or upholstered
products. Should this condition occur in your mattress, please
contact our customer service department so we can work with
you to return your bed to factory-fresh condition.
• Use allergen covers on pillows and
mattresses to reduce dust mites, which can
trigger allergies and asthma. Wash bedding
weekly in hot water.
®
TRanSPORTing yOUR SLeeP nUMBeR Bed
• Vacuum the bedroom regularly, using a high
quality vacuum cleaner such as one with
a hePa filter, one that does deep cleaning,
or a central vacuum system.
®
your Sleep number bed is lighter than any conventional bed,
making it much easier to move.
Moving it yourself
• Wait 20-30 minutes before making your
bed each morning, turning the covers back
and allowing the mattress to air out for a bit.
• The foundation should always be disassembled. Bag all hardware
so that it is not lost.
• The cover and foam should all be double bagged to prevent stains.
• If possible, avoid placing your bed on an
outside wall or above an air conditioning
or heating vent, which can cause condensation
and increase the likelihood of mold growth in
many mattresses.
• The chambers should be deflated and boxed to prevent possible
abrasions and other damage.
™
• The Firmness Control System should be packed in a box, surrounded
by some sort of packing material if the original box is not available.
• The remote, caps and instructions should be tucked
• You could also use a high-quality electronic
air purifier to remove additional airborne
particulates from the bedroom.
in the box with the pump to prevent them from being lost.
Using a moving company
• Please note: Ozone generators ARE NOT
• The foundation should always be disassembled. Bag all hardware
recommended for use in the same room
so that it is not lost.
®
with the Sleep number bed, as they can
• The mattress can be fully inflated, capped off, and should be packaged
degrade components of the bed over time.
in a mattress box for moving.
™
• The Firmness Control System should be packed in a box, with packing
material, and transported in a manner where it will be exposed to
minimal shock and vibration.
32
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Accessories
313
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PeRSOnaLiZed COMFORT FROM
SM
head TO TOe WiTh exCLUSive
®
SeLeCT COMFORT aCCeSSORieS
Pillows
®
Our sleep-position pillows are available in memory foam, intralux
comfort material, 100% down, down blend or down-alternative fills. you’ll
be amazed at the difference a perfectly fitted pillow can make. We can
fit you with a comfortable, supportive pillow that fits your sleep position,
®
unique shape, and mattress firmness or SLeeP nUMBeR setting.
Blankets and Comforters
experience all-season comfort with products designed to meet the
different warmth needs of every sleeper. dual warmth items allow
couples to further customize their sleep.
Sheet Sets
®
Custom designed to fit your Sleep number bed, our sheet sets are
®
available in pima cotton sateen, luxurious Supima cotton and our
finest egyptian cotton. available in a variety of colors.
Mattress Pads
Protect your investment with our high-quality mattress pads, and add
®
a layer of comfort and breathability to your Sleep number bed.
TM
LOgiC LaBeL
TM
The Logic Label takes guesswork out of
where to start making your bed. instead
of trying to fit mattress pads or sheets
around the wrong bed corners and coming
up short, you’ll be guided with a simple
visual cue that perfectly positions all your
®
Sleep number bedding. each bedding
accessory carries a small label to match
the one featured at the end of your
®
Sleep number bed—your bed linens
will be positioned correctly when all the
labels align.
34
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Warranty and
®
Comfort Club
80
35
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“ We love our bed. Now all
of our friends are getting
Sleep Number beds and they
love them too. I just received
an email from a friend who
purchased a King Sleep Number
bed and finally found relief
from his back pain. What more
can we say than ‘Thank You’ for
this fabulous product. We’ll
never stop recommending
your beds.”
deFeCTive OR daMaged COMPOnenTS
if any component of the mattress or foundation is found to be defective
in materials or workmanship within first two years of the original purchase
date, they will be replaced by Select Comfort at no cost to you. Within the
first two years, all shipping charges to replace a defective component will be
covered by Select Comfort. if any component of the mattress or foundation
is found to be defective in materials or workmanship after two years from
the original purchase date, the terms of the Limited Warranty will apply.
after two years from the date of purchase, you will be responsible for the
cost of shipping the defective component back to Select Comfort and any
related costs. Contact our Customer Service department at 1.800.472.7185
for troubleshooting assistance and if you need to process the replacement
order. We recognize the fact that components may break, become soiled
or unusable and may not be covered under the warranty. as long as you
own our bed and can provide proof of purchase, you can purchase
replacement components. all component sales are final and carry a 2-year
Limited Warranty from the purchase date. Product discounts and accessory
promotions do not apply to components. Call our Customer Service
department for current pricing and to process the component purchase.
- Jolie C., Homewood, IL
ReTURn POLiCy
®
We hope you are completely satisfied with your SLeeP nUMBeR bed,
but if you decide to return the bed during the in-home Trial, contact
Customer Service before packing your bed. all merchandise being
returned must be in good condition and be given a Return Merchandise
authorization number from Customer Service, which will expire 30 days
from date of issue. all refunds will be issued to the original method of
payment within approximately 15 business days after all products have
been received at Select Comfort. all shipping and incidental charges to
return the bed are the customer’s responsibility.
36
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LIMITed waRRaNTy
What is covered:
• Select Comfort reserves the right to substitute
products or components of equal or better quality,
and to use or deliver refurbished products or
components in the repair or replacement of any
product under this Limited Warranty.
• Select Comfort warrants that your mattress and/or
foundation will be free from defects in materials
and workmanship for a period of 20 years from the
original purchase date.
• Warranty is limited to product repair or
replacement only.
What will void this warranty:
• Tampering with any component or opening the
Firmness Control System and its hand control unit.
What is not covered:
™
• Conditions arising from normal wear and tear.
(Conditions arising from normal wear and tear include,
but are not limited to: mattress cover compression,
foam compression, or discoloration of components.)
• Misuse or abuse of the warranted product
or component.
• Sale, transfer or other disposal of the warranted
product or component.
• Damage from tampering with any component or
from opening the Firmness Control System.
™
Limitations:
• Damage from misuse or abuse of the warranted
product or component.
• Your exclusive remedy, IN LIEU OF ALL INCIDEN-
TAL, SPECIAL OR CONSEQUENTIAL DAMAGES,
INCLUDING FOR NEGLIGENCE, is limited to
repair or replacement of any product or component
deemed to be defective under the terms and conditions
stated above. Select Comfort will bear no other
damages or expenses.
• Damage from laundering or dry-cleaning.
• Acts of God, such as but not limited to lightning
damage.
What you must do:
• Return the warranted product or component in sanitary
condition to an authorized SELECT COMFORT service
center. Select Comfort will incur the cost of shipping up
to two years after the original purchase date; after two
years, the return shipping to Select Comfort will be at
the customer’s expense.
• Customer maintains responsibility for installation of
parts replaced under terms of the warranty.
®
• Select Comfort reserves the right to refuse to repair
or replace any product or component that is returned
in an unsanitary condition.
• This Limited Warranty applies only to the product
as used in the United States and Canada. It is not
applicable in U.S. territories or other countries.
• Please telephone our Customer Service Department at
1.800.472.7185 to locate the nearest authorized service
center and arrange for the return of the warranted
product or component.
• This Limited Warranty is non-transferable.
• Repair or replacement of a product or component
under the terms of this Limited Warranty in no way
lengthens the Limited Warranty period.
What we will do:
• Select Comfort, at its option, will repair or replace the
defective product or component at a cost to the original
purchaser based on the following table. The “price”
is the price of the defective product or component at
the time the warranty claim is made, or the price of
a comparable product or component if the original
product or component is no longer in production.
• ANY IMPLIED WARRANTIES APPLICABLE TO THIS
PRODUCT, INCLUDING ANY WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE, ARE LIMITED IN DURATION TO THE
DURATION OF THIS WRITTEN LIMITED WARRANTY.
Some states do not allow the exclusion or limitation
of incidental or consequential damages, or limitations
on how long an implied warranty lasts, so the above
limitations may not apply to you. This warranty gives
you specific legal rights and you may also have other
rights, which vary from state to state.
Years after purchase date
Up to 2 years
Original purchaser’s cost
No Cost
2-20 years
20% plus 4% of price for each year
from original purchase date.
All claims relating to the Limited Warranty of
®
Select Comfort products should be made by
• For example, if a warranty claim arises 12 years after
the original purchase date, the cost to the original
purchaser would be 68% of the price (that is, 20% plus
4% for each of the 12 years) and Select Comfort would
be responsible for the remaining 32% of the price.
contacting Customer Service at 1.800.472.7185
or writing to Select Comfort Customer Service,
6105 Trenton Lane North, Minneapolis, MN 55442.
37
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®
CoMFoRT CLuB RewaRdS
®
It’s amazing how many SLeeP NuMBeR bed purchasers are referred to
us by family and friends! Chances are you will soon be telling someone
®
about the difference the Sleep Number bed has made in your life. we
appreciate it when owners like you help us spread the word to others about
our revolutionary bed. It is our company’s mission to improve lives by
SM
Revolutionizing the way america Sleeps — one bed at a time.
Tell Your Family and Friends and Earn Rewards!
as an owner, you are eligible to participate in our owners-only rewards
program. every time someone you refer purchases The Sleep Number Bed
TM
®
by Select Comfort , you can earn Comfort Club Reward Certificates!
These certificates can be redeemed any time you shop with us—on
accessories such as pillows or mattress pads, or even toward the purchase
of another bed! Call 1.800.422.4204 for details.
Tell Us Why You Like Your Bed
®
we’d love to hear why you like your new Sleep Number bed. If you have any comments about the product
and service you received, or suggestions as to how we might serve you better, please fill out the form on this
page and send it in.
u
TM
Please tell us why you like your new Sleep Number Bed by Select Comfort .
Comments:
Name
Email
Address
City/State/Zip
Phone
Bed model purchased
®
Your Sleep Number setting
May we reprint your comments?
Y
N
38
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Another satisfied
®
Sleep Number bed owner
NO POSTAGE
NECESSARY
IF MAILED
IN THE
UNITED STATES
BUSINESS REPLY MAIL
FIRST-CLASS MAIL PERMIT NO.6 MINNEAPOLIS, MN
POSTAGE WILL BE PAID BY ADDRESSEE
SELECT COMFORT CORPORATION
6105 TRENTON LANE NORTH
MINNEAPOLIS MN 55442
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Help is just a click or
phone call away.
If you ever have product questions or need
additional assistance obtaining optimal
comfort, please visit us at:
sleepnumber.com
or call
1.800.472.7185
Representatives are available (CST):
Monday–Friday
Saturday
7am – 10pm
8am – 5:30pm
10am – 6:30pm
Sunday
6105 Trenton Lane North, Minneapolis, Minnesota 55442
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