Owners Guide
and
Installation Instructions
Gas Heavy Duty
Water Heater
265 Litre and 275 Litre Models
This water heater must be installed and serviced by an authorised person.
Please leave this guide with a responsible officer.
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CONTENTS
RESPONSIBLE OFFICER - We recommend you read pages 4 - 14.
The other pages are intended for the installer but may be of interest.
How Your Water Heater Works...................................................8
Save A Service Call ...................................................................11
Installation..................................................................................15
Connections – Plumbing ..........................................................25
Connections – Electrical...........................................................28
Multiple Installations.................................................................32
Commissioning..........................................................................37
Lighting The Water Heater........................................................39
Draining The Water Heater .......................................................42
Temperature Control.................................................................43
Water Supplies...........................................................................46
Warranty.....................................................................................47
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ABOUT YOUR WATER HEATER
MODEL TYPE
Congratulations for choosing a Rheem® Heavy Duty Gas water heater. The
model you have chosen is either a 265 litre or 275 litre indoor or outdoor quick
recovery water heater.
HOW HOT SHOULD THE WATER BE?
The water heater has
a
maximum
maximum thermostat
setting (82°C)
temperature setting of 82°C and a minimum
temperature setting of 60°C. Refer to
“Temperature Adjustment” on page 4.
minimum recommended
stored water temperature
and minimum thermostat
setting
For
applications
requiring
sanitising
temperatures, the thermostat should be set
at 82°C. Note: For temperatures above
80°C, a circulator must be installed.
maximum recommended
supply temperature to
bathrooms, ensuites and
public areas
To meet the requirements of the National
Plumbing Standard the temperature of the
stored water must not be below 60°C.
If this water heater is installed as an in-series booster water heater as part of a
commercial solar water heating system, to maximise solar contribution it is
recommended the thermostat is set at 60°C, unless sanitising temperatures are
required.
HOTTER WATER INCREASES THE RISK OF SCALD INJURY.
This water heater can deliver water at temperatures which can cause scalding.
Check the water temperature before use, such as when entering a shower or
filling a bath or basin, to ensure it is suitable for the application and will not
cause scald injury.
We recommend and it may also be required by regulations that an approved
temperature limiting device be fitted into the hot water pipe work to the bathing
and public areas when this water heater is installed. This will keep the water
temperature below the maximum permitted by AS/NZS 3500.4 to these areas.
The risk of scald injury will be reduced and still allow hotter water to the kitchen,
laundry and other areas requiring sanitising temperatures.
TEMPERATURE ADJUSTMENT
The water heater features an electronic adjustable thermostat. We recommend
only a licensed tradesperson make any temperature adjustments. We advise
the thermostat be adjusted to the lowest temperature setting that meets your
needs, especially if there are young children or elderly people in the premises.
Refer to “Hotter Water Increases the Risk of Scald Injury” on page 4.
4
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ABOUT YOUR WATER HEATER
WARNING
This water heater is not intended to be operated, adjusted or tampered with by
young children or infirm persons. Young children should be supervised to
ensure they do not interfere with the water heater.
The removal of the access cover(s) will expose 240 V wiring. They must only
be removed by an authorised or service person.
SAFETY
•
Do not store flammable or
combustible materials near the
water heater. Flammable liquids
(such as petrol), newspapers and
similar articles must be kept well
away from the water heater and the
draught diverter or flue terminal.
•
Gases from some aerosol sprays,
stain removers and household
chemicals become corrosive when
drawn into a flame. Do not use
aerosols and stain removers near
the water heater whilst it is working.
•
•
•
Do not store swimming pool
chemicals, household cleaners,
etc., near the water heater.
Do not place anything on top of the water heater or in contact with the
draught diverter or flue terminal. Ensure the flue terminal is not obstructed in
any way at any time.
Do not use Propane / Butane gas mixtures in a Propane model. A Propane
model is designed to operate on Propane only. The use of
Propane / Butane mixture, such as automotive LPG fuel, in a Propane
model is unsafe and can cause damage to the water heater.
If the power supply cord or electrical conduit to the water heater is damaged, it
must be replaced by an authorised person in order to avoid a hazard. The
power supply cord and plug must be replaced with a genuine replacement part
available from Rheem. Phone your nearest Rheem Service Department or
Accredited Service Agent to arrange for an inspection.
5
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ABOUT YOUR WATER HEATER
This water heater is supplied with a thermostat, an over-temperature cut-out,
and a combination temperature pressure relief valve. These devices must not
be tampered with or removed. The water heater must not be operated unless
each of these devices is fitted and is in working order.
The warranty can become void if relief valves or other safety devices are
tampered with or if the installation is not in accordance with these
instructions.
TO TURN OFF THE WATER HEATER
If it is necessary to turn off the water heater:
•
•
•
Switch off the electrical supply at the isolating switch to the water heater(s).
Close the gas isolation valve(s) at the inlet to the gas control(s).
Close the cold water isolation valve on the cold water line to the water
heater(s) to shut down the entire system, or;
•
Close the isolation valves on the cold and hot water branches to shut down
an individual water heater in a bank.
TO TURN ON THE WATER HEATER
•
Open the isolation valves fully on the cold and hot water branches to the
water heater(s) installed in a bank.
•
Open the cold water isolation valve on the cold water line to the water
heater(s). Air will be forced out of the taps.
•
•
Open the gas isolation valve(s) fully at the inlets to the gas control(s).
Switch on the electrical supply at the isolating switch to the water heater(s).
HOW DO I KNOW THE WATER HEATER IS INSTALLED CORRECTLY?
Installation requirements are shown on pages 22 to 23 and pages 32 to 36. The
water heater must be installed by an authorised person and the installation
must comply with National Standards AS/NZS 3500.4, AS/NZS 3000, AS 5601
and all local codes and regulatory authority requirements. In New Zealand the
installation must conform with NZS 5261 Code of Practice for Installation of
Gas Burning Appliances and the New Zealand Building Code.
6
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ABOUT YOUR WATER HEATER
DOES THE WATER QUALITY AFFECT THE WATER HEATER?
The water heater is suitable for most public water supplies, however some
water qualities may have detrimental effects on the cylinder and fittings. If you
are in a known harsh water area you must read page 46. If you are not sure,
have your water quality checked against the conditions described on page 46.
HOW LONG WILL THE WATER HEATER LAST?
heater will provide. These include the water quality, the water pressure, the
water temperature (inlet and outlet) and the water usage pattern. However,
your Rheem water heater is supported by a comprehensive warranty (refer to
page 48).
ANODE PROTECTION
The anode(s) installed in your water heater will slowly dissipate whilst
protecting the cylinder. The life of the water heater cylinder may be extended
by arranging for an authorised person to inspect the anode(s) and replace if
required.
The suggested time after installation when the anode(s) should be inspected is:
Heavy Duty
7 years.
For softened water supplies or in areas of poor water quality, it is
recommended the anode(s) be inspected 3 years earlier than shown (refer to
“Water Supplies” on page 46).
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HOW YOUR WATER HEATER WORKS
Water is stored in a vitreous enamel lined steel cylinder and heated by a gas
burner located under the cylinder. The heat produced by the burner is
transferred to the water through the base of the cylinder and through the wall of
a flue pipe which passes through the centre of the cylinder. A flue baffle in this
flue ensures the efficiency of the water heater is correct. The gas supply to the
burner is controlled by the thermostat so the water is heated to a constant
temperature. Automatic safety controls are fitted to the water heater to provide
safe and efficient operation.
MAINS PRESSURE
The water heater is designed to operate at mains
pressure by connecting directly to the mains water
supply. If the mains supply pressure in your area
exceeds that shown on page 18, a pressure limiting
valve must be fitted. The supply pressure should be
greater than 350 kPa for true mains pressure
operation to be achieved.
ELECTRONIC THERMOSTAT
control by switching its power on and off, so a
constant temperature is maintained. The thermostat
is mounted externally on the water heater and the
protective over temperature cut out is mounted inside
the lower front cover of the water heater.
There is no need to switch the water heater off when
it is not in use. The thermostat is fully automatic and
only allows the gas control to open when the burner
requires gas for heating. The thermostat may flash
“AH” (alarm high) and the current water temperature,
or “AL” (alarm low) and the current water
temperature. This is not a cause for concern unless
the temperature displayed is more than 10ºC above
the set temperature. Refer to “Diagnostic Features of
Electronic Thermostat” on page 12. To adjust the
thermostat settings refer to “Temperature Control” on
page 43.
HOT SURFACE IGNITION
The water heater incorporates an automatic burner ignition system. A hot
surface igniter (HSI) probe automatically heats up when the thermostat
registers heating of the water is required. When the HSI probe is fully
energised, the gas valve opens allowing gas to the burner which in turn is
ignited by the HSI probe.
8
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REGULAR CARE
TEMPERATURE PRESSURE RELIEF VALVE
This valve is near the top of the water heater and is essential for its safe
operation. It is possible for the valve to release a little water through the drain
line during each heating period. This occurs as the water is heated and
expands by approximately 1/50 of its volume.
Continuous leakage of water from the valve and its drain line may indicate a
problem with the water heater (refer to “Temperature Pressure Relief Valve
Running” on page 13).
WARNING: Never block the outlet of this valve or its drain line for any
reason.
Operate the easing lever on the
temperature pressure relief valve once
every six months. It is very important
you raise and lower the lever gently.
water
heater
DANGER: Failure to do this may result
in the water heater cylinder failing.
If water does not flow freely from the
drain line when the lever is lifted, then
the water heater should be checked by
Rheem Service Department or their
Accredited Service Agent.
lift until water
flows from the
drain line –
drain
line
lower gently
The temperature pressure relief valve should be checked for performance or
replaced at intervals not exceeding 5 years, or more frequently in areas where
there is a high incidence of water deposits (refer to “Water Supplies” on
page 46).
EXPANSION CONTROL VALVE
In many areas, including South Australia, Western Australia and scaling water
areas, an expansion control valve is fitted to the cold water line to the water
heater. Water will flow from its drain line during the heating period.
Operate the easing lever on the expansion control valve once every six
months. It is very important you raise and lower the lever gently. The
expansion control valve should be checked for performance or replaced at
intervals not exceeding 5 years, or more frequently in areas where there is a
high incidence of water deposits.
9
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REGULAR CARE
SERVICING
For efficient operation the water heater should be serviced annually by your
nearest Rheem Service Department or their Accredited Service Agent. Only
genuine replacement parts should be used on this water heater.
Warning: Servicing of a gas water heater should only be carried out by
authorised personnel.
In commercial applications where large volumes of hot water are used,
sediment may build up on the bottom of the cylinder and reduce the heating
efficiency. In extreme cases, particularly in areas of high water sediment,
draining and flushing out may be necessary. Contact your plumber to drain and
flush the water heater.
10
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SAVE A SERVICE CALL
Check the items below before making a service call. You will be charged for
a part.
NOT ENOUGH HOT WATER (OR NO HOT WATER)
•
Is the electricity switched on?
Inspect the isolating switch adjacent
to the water heater and ensure it is
turned on.
•
Is there a time clock on the power
supply?
Check the settings on the time clock
and ensure they are suitable to enable
heating when it is required.
•
Is the ignition system ‘locked out’?
Reset the water heater. Refer to
“Water Heater Not Operating” on
page 12.
•
•
Is a code displayed on the electronic thermostat?
Check the LED display on the electronic thermostat. If a code is displayed,
refer to “Diagnostic Features of Electronic Thermostat” on page 12.
Are you using more hot water than you think?
Very often it is not realised the amount of hot water used, particularly when
showering. Carefully review the hot water usage. Have your plumber fit a
flow control valve to each shower outlet to reduce water usage.
•
•
Temperature pressure relief valve running
Is the relief valve discharging too much water? (Refer to “Temperature
Pressure Relief Valve Running” on page 13).
Thermostat setting
Ensure the thermostat setting is appropriate. You may choose to have your
electrician adjust the thermostats upwards to gain additional hot water
capacity.
Note: Hotter water increases the risk of scald injury.
•
Water heater size
Do you have the correct size water heater for your requirements? The sizing
guide in the Rheem sales literature and on the Rheem website
(www.rheem.com.au) suggests average sizes that may be needed.
11
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WATER HEATER NOT OPERATING
The ignition system may have ‘locked out’. To reset the water heater, switch
the electrical supply off at the isolating switch, wait ten seconds then switch on
again. If the water heater fails to light, phone your nearest Rheem Service
DIAGNOSTIC FEATURES OF ELECTRONIC THERMOSTAT
This water heater incorporates an electronic thermostat. In the event of a fault
occurring a 2-digit code will be displayed on the thermostat LED to diagnose
the fault.
Code
Fault
Temperature below the minimum set point (60ºC).
Refer to “Electronic Thermostat” on page 8.
AL
Temperature above the maximum set point (82ºC).
Refer to “Electronic Thermostat” on page 8.
AH
EE
E1
Memory error
Temperature sensor failure
In the event of an “AL” fault, an attempt should be made to reset the electronic
control if the burner is not already alight (refer to “Water Heater Not Operating”
on page 12).
All other fault conditions should be attended to by your nearest Rheem Service
Department or Accredited Service Agent.
BURNER WILL NOT LIGHT
•
Is the fan in the air duct (631 275 model only) operating continuously?
Ensure the front cover is securely in position. Switch off the electrical supply
at the isolating switch, wait 30 seconds and then switch the electrical supply
on again. Phone your nearest Rheem Service Department or Accredited
Service Agent to arrange for an inspection if the water heater burner fails to
light.
•
•
•
Is there gas to the water heater?
Check the gas isolation valve on the gas supply line is open.
Is there a normal gas supply to the rest of the premises?
Try lighting another gas appliance. If there is no gas call your gas provider.
Is the ignition system ‘locked out’?
Try resetting the water heater. Refer to “Water Heater Not Operating” on
page 12.
12
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SAVE A SERVICE CALL
TEMPERATURE PRESSURE RELIEF VALVE RUNNING
•
•
•
Normal Operation
It is normal and desirable that this
valve allows a small quantity of
water to escape during the heating
cycle. However, if the discharge is
deemed excessive (more than 2%
of hot water used), there may be
another problem.
Continuous dribble
Try gently raising the easing lever
on the relief valve for a few seconds
(refer to “Temperature Pressure
Relief Valve” on page 9). This may
dislodge a small particle of foreign
matter and clear the fault. Release
the lever gently.
Steady flows for long period
(often at night)
This may indicate the mains water
pressure sometimes rises above the
designed pressure of the water
heater. Ask your installing plumber
to fit a pressure limiting valve.
NEVER replace the relief valve with one of a higher pressure rating.
•
Heavy flows of hot water until water heater is cold - then stops until
water reheats
The water heater must be switched off at the switchboard. Phone your
nearest Rheem Service Department or Accredited Service Agent to arrange
for an inspection.
EXPANSION CONTROL VALVE RUNNING
If an expansion control valve is fitted in the cold water line to the water heater
(refer to page 25) it may discharge a small quantity of water instead of the
temperature pressure relief valve on the water heater. The benefit is that
energy is conserved as the discharged water is cooler.
13
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WATER HEATER APPEARS TO BE LEAKING
When the water heater is first lit or after a large usage of hot water,
condensation may form on the burner of the water heater. This is quite normal,
especially in winter months and will dry off as the water is heated.
HIGH GAS BILLS
Should you at any time feel your gas account is too high, we suggest you check
the following points:
•
•
•
Is
the
relief
valve
(Refer
running
to
excessively?
“Temperature Pressure Relief Valve
Are outlets (especially the showers)
using more hot water than you
think? (Refer to “Not Enough Hot
Water” on page 11).
Is there a leaking hot water pipe,
dripping hot water tap, etc? Even a
small leak will waste a surprising
quantity of hot water and gas.
Replace faulty tap washers, and
have your plumber rectify any
leaking pipe work.
•
Consider recent changes to your hot water usage pattern and check if there
has been any increase in tariffs since your previous account.
IF YOU HAVE CHECKED ALL THE FOREGOING AND STILL BELIEVE YOU
NEED ASSISTANCE, PHONE YOUR NEAREST RHEEM SERVICE
DEPARTMENT OR ACCREDITED SERVICE AGENT
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INSTALLATION
THIS WATER HEATER IS NOT SUITABLE FOR POOL HEATING
Check the water heater is suitable for the gas type available
(refer to the rating label on the water heater)
Note: In Australia, natural gas models can be connected to SNG, however the
hourly gas consumption may be reduced (typically by 10%).
WATER HEATER LOCATION
An indoor model must be installed indoors and an outdoor model must be
installed outdoors, except where a 631 275 model water heater is installed
indoors with a Rheem room sealed installation kit. The water heater should be
installed either close to the most frequently used outlets or with a circulated
flow and return system and its position chosen with safety and service in mind.
Make sure people (particularly children) will not touch the flue outlet. The flue
terminal must be clear of obstructions and shrubbery.
Clearance must be allowed for servicing of the water heater. The water heater
must be accessible without the use of a ladder or scaffold. Make sure the
temperature pressure relief valve lever is accessible and the front covers or
panels, thermostats and burner can be removed for service.
You must be able to read the information on the rating plate. If possible leave
headroom of one water heater length so the anode can be inspected or
replaced. Remember you may have to take the entire water heater out later for
servicing.
The installation must comply with the requirements of AS/NZS 3500.4,
AS/NZS 3000, AS 5601 and all local codes and regulatory authority
requirements. In New Zealand, the installation must conform with NZS 5261
Code of Practice for Installation of Gas Burning Appliances and the New
Zealand Building Code.
The water heater must not be installed in an area with a corrosive atmosphere
where chemicals are stored or where aerosol propellants are released.
Remember the air may be safe to breathe, but when it goes through a flame,
chemical changes take place which may attack the water heater.
For a single water heater installation, follow the diagrams on pages 22 and 23.
For multiple water heater installations, follow the instructions on pages 32
to 36.
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INSTALLATION
INDOOR INSTALLATION
A secondary flue must be installed with an indoor water heater to discharge
combustion products outside the building. The flue must be self supporting and
not impose a load on the water heater. Use a slip joint or similar to allow for
disconnection. There must be a vertical rise of 600 mm from the draught
diverter before changing direction. The flue design and installation must comply
with AS 5601. There are particular fluing requirements for a 631 275 model
water heater installed with a room sealed installation kit. Refer to the
installation instructions supplied with the kit.
For indoor models the distances set out in
the diagram should be observed. Keep the
water heater and flue at least 25 mm clear
of walls, cupboards, timber or any other
combustibles and at least 500 mm clear of
curtains and furnishings.
The water heater is to be installed at
ground or floor level and must stand
vertically upright. There are also special
requirements in AS 5601 for water heaters
installed in a garage, an enclosed space
and other locations. Remember all local
authorities have regulations about putting
water heaters into roof spaces.
If installed in a cupboard, an adequate air
supply must be provided. For efficient
water heater operation allow a free open
space at both the top and bottom of the
access door, each of at least:
•
•
66,000 mm2 for each 110 MJ model
120,000 mm2 for each 200 MJ model.
SAFE TRAY
It is a requirement of AS/NZS 3500.4 that
for a new installation, a water heater be
installed in a safe tray where in the event
of a leak, property may otherwise be
damaged. Construction, installation and
draining of a safe tray must comply with
the abovementioned Standard.
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INSTALLATION
OUTDOOR INSTALLATION
The water heater is to be installed at
ground level on a concrete or brick
plinth (fire proof base) and must stand
vertically upright with the back of the
water heater against an external wall
or alternatively against
a
fireproof
screen extending at least 500mm
above, below and either side of the flue
terminal. Failure to observe this
precaution can cause problems in high
wind areas. A secondary flue is not
required.
For outdoor models the following
distances should be observed:
•
At least 500mm between the top of
the water heater and the eaves.
•
At least 500mm (265) or 1500mm
(275) horizontally between the
water heater and the edge of any
opening into the building.
•
•
•
At least 1000mm (265) or 1500mm
(275) vertically from the top of the
water heater to the bottom edge of
an openable window.
At
least
500mm
measured
horizontally along the wall between
the water heater and a return wall
or external corner.
At least 500mm clear of any
combustibles.
17
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INSTALLATION
MAINS WATER SUPPLY
Where the mains water supply pressure exceeds that shown in the table below,
an approved pressure limiting valve is required and should be fitted as shown
in the installation diagram (refer to installation diagram on page 25).
Model
265, 275
Relief valve setting
1000kPa
Expansion control valve setting*
850kPa
Max. mains supply pressure
With expansion control valve
Without expansion control valve
680kPa
800kPa
* Expansion control valve not supplied with water heater
TANK WATER SUPPLY
If the water heater is supplied with water from a tank supply, then the bottom of
the supply tank must be at least 1 m above the highest hot water outlet and
care taken to avoid air locks. The cold water line to the water heater should be
adequately sized and fitted with a full flow gate valve or ball valve.
HOT WATER DELIVERY
This water heater can deliver water at temperatures which can cause scalding.
It is necessary and we recommend that a temperature limiting device be fitted
between the water heater and the hot water outlets in any ablution and public
areas such as bathrooms, ensuites or public amenities, to reduce the risk of
scalding. The installing plumber may have a legal obligation to ensure the
installation of this water heater meets the delivery water temperature
requirements of AS/NZS 3500.4 so that scalding water temperatures are not
delivered to a bathroom, ensuite, or other ablution or public area.
Where a temperature limiting device is installed adjacent to the water heater,
the cold water line to the temperature limiting device can be branched off the
cold water line either before or after the isolation valve, pressure limiting valve
and non return valve to the water heater. If an expansion control valve is
required, it must always be installed after the non return valve and be the last
valve prior to the water heater.
If a pressure limiting valve is installed on the cold water line to the water heater
and the cold water line to a temperature limiting device branches off before this
valve or from another cold water line in the premises, then a pressure limiting
valve may be required prior to the temperature limiting device.
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INSTALLATION
Two Temperature Zones Using a Temperature Limiting Device
CIRCULATED HOT WATER FLOW AND RETURN SYSTEM
If a Rheem water heater is to be installed as part of a circulated hot water flow
and return system, a storage water heater able to provide a hot water outlet
temperature of at least 60°C must be used. Note: The thermostat must always
be set to at least 60°C. Refer to the diagram on page 20.
Refer also to “Recirculation System” on page 43.
Temperature Limiting Device
A temperature limiting device cannot be installed in circulated hot water flow
and return pipe work unless it is specifically designed to do so, such as the
Rheem Guardian warm water system.
The tempered water from a temperature limiting device cannot be circulated.
Where a circulated hot water flow and return system is required in a building, a
temperature limiting device can only be installed on a dead leg, branching off
the circulated hot water flow and return pipe.
If circulated tempered water were to be returned back to the water heater,
depending on the location of the return line connection on the water supply line
to the water heater, then either:
•
water will be supplied to the cold water inlet of the temperature limiting
device at a temperature exceeding the maximum recommended water
supply temperature, or
•
when the hot taps are closed no water will be supplied to the cold water
inlet of the temperature limiting device whilst hot water will continue to be
supplied to the hot water inlet of the temperature limiting device.
19
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INSTALLATION
These conditions may result in either water at a temperature exceeding the
requirements of AS/NZS 3500.4 being delivered to the hot water outlets in the
ablution areas, or the device closing completely and not delivering water at all,
or the device failing. Under either condition, the operation and performance of
the device cannot be guaranteed.
Circulated Hot Water Flow and Return System – Gas Water Heater
REDUCING HEAT LOSSES
The cold water line to and the hot water line from the water heater must be
insulated in accordance with the requirements of AS/NZS 3500.4. The
insulation must be weatherproof and UV resistant if exposed.
Keep temperature settings down. Lower temperatures reduce heat losses and
prolong cylinder life. Do not set the controlling electronic thermostat above
70°C unless it is necessary. A time clock to control the electrical supply can be
used to switch off the water heater during hours or days when it is not in use.
ANODE TYPES
The correct anode type for the water supply being used must be fitted in the
water heater (refer to “Water Supplies” on page 46). The black anode is fitted
as standard.
Total Dissolved Solids in water supply to the water heater
Anode colour code
0-40 mg/L
40-600 mg/L
600-2500 mg/L
Green
Black
Blue
20
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INSTALLATION
SADDLING PIPE WORK
To prevent damage to the cylinder when attaching pipe clips or saddles to the
water heater jacket, we recommend the use of self drilling screws with a
maximum length of 12 mm. Should pre drilling be required, extreme caution
must be observed when penetrating the jacket of the water heater.
Note: Damage to the cylinder as a result of saddling to the jacket will void
the warranty.
21
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INSTALLATION
DIMENSIONS AND TECHNICAL DATA
Model No.
621265
(Indoor)
265
631265
(Outdoor)
265
621275
(Indoor)
275
631275
(Outdoor)
275
Storage capacity (litres)
Nominal Dimensions (mm)
A
B
C
D
E
F
1795
610
1835
610
1895
640
1865
640
750
710
780
780
750
750
760
760
700
700
700
700
380
380
340
340
G
H
K
L
1655
36°
1655
36°
1695
36°
1695
36°
660
660
722
722
302
302
320
320
M
P
125
-
200
-
-
420
-
320
Weight empty (kg)
Gas Details
129
136
180
190
Hourly Gas
Consumption (MJ)
265 275
110 / 100 200 / 180
Min. Gas Pressure
(kPa)
Test Point Gas
Pressure (kPa)
265
1.13
0.75
0.75
2.75
2.75
275
1.13
0.75
0.75
2.75
2.75
265
0.85
0.32
0.32
2.5
275
0.9
Natural / SNG (typical)
Town
95
90
190
190
190
160
0.5
TLP
0.5
Propane
Butane
100
95
2.65
2.65
2.5
Model numbers: N = Natural; T = Town; P = Propane; B = Butane. Letter N, T, P or B is
included in the model number, eg 621275N0, to denote gas type.
Specifications are subject to change with ongoing product improvements.
24
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CONNECTIONS – PLUMBING
CONNECTION SIZES
•
•
•
•
Hot water connection: RP 1¼/32.
Cold water connection: RP 1¼/32.
Relief valve connection: RP ¾/20.
Gas inlet: RP¾/20.
requirements.
All gas work must be carried out by a qualified person and in accordance with
the Australian Gas Installations Standard AS 5601 and local authority
requirements.
WATER INLET AND OUTLET
All pipe work must be cleared of foreign matter before connection and purged
before attempting to operate the water heater. All olive compression fittings
must use brass or copper olives. Use thread sealing tape or approved thread
sealant on all fittings.
An isolation valve and non-return
valve must be installed on the cold
water line to the water heater. Use
the arrangement shown in the
installations. Refer also to “Hot Water
Delivery” on page 18.
A disconnection union must always
be provided at the cold water inlet
and hot water outlet on the water
heater to allow for disconnection of
the water heater.
All water heaters have a plastic dip
tube or fitting liner in the inlet and
outlet fittings (see diagram). These
must be in place for the water heater
to function properly. Do not remove or
damage them by using heat nearby.
They will be pushed into the correct
position as the fitting is screwed in.
25
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CONNECTIONS – PLUMBING
GAS INLET
The gas connection is made to the left hand side of the gas control. The pipe
work must be cleared of foreign matter before connection and purged before
attempting to light the water heater. An isolation valve and disconnection union
must be used to allow servicing and removal of the water heater. Refer to the
Gas Installations Standard AS 5601 for the correct pipe sizing.
Warning: Always isolate the water heater before pressure testing the gas
supply system. Disconnect the water heater after the isolating cock to prevent
the risk of serious damage to the gas control. Warranty does not cover damage
of any nature resulting from failure to observe this precaution. Refer to rating
label for gas types and pressures.
Ensure the gas line is also purged at the union of the gas control. If this
procedure is not followed, a retry lockout (i.e. single flashes on control module)
may result on initial start up. The HSI system has a flame sensing period of
2.5 seconds from the time the gas valve opens. If the burner flame is not
sensed during this period, a five minute waiting period follows so any unburnt
gas can escape before a second and third burner ignition is automatically
attempted. If the third attempt is also unsuccessful, the system enters the re-
ignition attempt lockout mode. The LED on the control module has a series of
flashes to indicate this mode (refer to label on the access cover). The electrical
supply to the water heater must be turned off and then on again, or the reset
button on the control module must be pressed to allow further ignition attempts.
valve casting may crack if the fittings are over tightened. Cracked valve
castings are not covered under warranty. Damaged valves must be replaced.
PIPE SIZES
The pipe sizing for hot water supply systems should be carried out by persons
competent to do so, choosing the most suitable pipe size for each individual
application. Reference to the technical specifications of the water heater and
local regulatory authority requirements must be made.
RELIEF VALVE
The temperature pressure relief valve is shipped in the plastic bag attached to
the side of the water heater. The temperature pressure relief valve must be
fitted before the water heater is operated. Before fitting the relief valve, make
sure the probe has not been bent. Seal the thread with Teflon tape - never
hemp. Make sure the tape does not hang over the end of the thread.
Screw the valve into the correct opening (refer to the installation diagram on
page 22) leaving the valve outlet pointing downwards. Do not use a wrench on
the valve body - use the spanner flats provided.
26
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CONNECTIONS – PLUMBING
RELIEF VALVE DRAIN
A copper drain line must be fitted to the relief valve to carry the discharge clear
of the water heater. Connect the drain line to the relief valve using a
disconnection union. The pipe work from the relief valve to the drain should be
as short as possible and fall all the way from the water heater with no
restrictions. It should have no more than three right angle bends in it. Use
DN20 pipe.
The outlet of the drain line must be in such a position that flow out of the pipe
can be easily seen (refer to AS/NZS 3500.4) - but arranged so hot water
discharge will not cause injury, damage or nuisance. The drain line must
discharge at an outlet or air break not more than 9 metres from the relief valve.
In locations where water pipes are prone to freezing, the drain line must be
insulated and not exceed 300 mm in length. In this instance, the drain line is to
discharge into a tundish through an air gap of between 75 mm and 150 mm.
For multiple installations the drain line from each water heater can discharge
into a common tundish (refer to “Multiple Installations” on pages 32 and 33).
Warning: As the function of the temperature pressure relief valve on this water
heater is to discharge high temperature water under certain conditions, it is
strongly recommended the pipe work downstream of the relief valve be capable
of carrying water exceeding 93°C. Failure to observe this precaution may result
in damage to pipe work and property.
EXPANSION CONTROL VALVE
Local regulations may make it mandatory to install an expansion control valve
(ECV) in the cold water line to the water heater. In other areas, an ECV is not
required unless the saturation index is greater than +0.4 (refer to “Water
Supplies” on page 46). However, an ECV may be needed in a corrosive water
area where there are sufficient quantities of silica dissolved in the water.
The expansion control valve must always be installed after the non return valve
and be the last valve installed prior to the water heater (refer to diagram on
page 25). A copper drain line must be run separately from the drain of the relief
valve.
27
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CONNECTIONS – ELECTRICAL
The power supply to the water heater must not be switched on until the
water heater is filled with water and a satisfactory megger reading is
obtained.
All electrical work and permanent wiring must be carried out by a qualified
person and in accordance with the Wiring Rules AS/NZS 3000 and local
authority requirements.
The water heater, supplied with a 1.8 metre power cord, requires a 240 V
general power outlet (GPO) to be located within 1.2 metres of the installation.
The GPO is required to be weatherproof for an outdoor installation.
Should it be necessary to provide permanent wiring, the water heater must be
directly connected to a 240V AC 50 Hz mains power supply with a double pole
isolating switch installed adjacent to and accessible from the water heater. A
20 mm flexible conduit is required for the electrical cable to the water heater.
The conduit is to be connected to the unit with a 20 mm terminator. Ensure
there are no excess wire loops inside the front cover.
The water heater can be wired
for use with a remote control
thermostat or a remote time
switch.
The
water
heater
thermostat should be adjusted to
a temperature higher than the
setting on a remote thermostat.
THERMOSTAT SETTING
The thermostat is adjustable
from 60°C to 82°C. For reasons
of safety and economy, we
advise the thermostat is set at
the lowest temperature that will
provide sufficient hot water.
Discuss the thermostat setting
requirements with a responsible
officer. Refer to “Temperature
Control” on page 43.
Method of Wiring for
Remote Control or Time Switch
If this water heater is installed as an in-series booster water heater as part of a
commercial solar water heating system, to maximise solar contribution it is
recommended the thermostat is set at 60°C, unless sanitising temperatures are
required.
28
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CONNECTIONS – ELECTRICAL
WIRING A POWER FLUED SYSTEM TO THE WATER HEATER
An indoor model can be wired to a power flued system. A power flued system
must be designed by a qualified person to suit the particular installation and for
approval by the gas supply authority. The power flue system must be
interlocked with the water heater(s) to prevent the water heater(s) from
operating if the power flue is not working.
The principle of operation for multiple gas water heater control with a power
flue is the same as for a single water heater. Any water heater can switch on
the fan and the burners can only come on when the sail switch is closed.
To connect a power flue into the water heater system design, it is necessary to
remove the bridging wire from the terminal block of the water heater and
connect the wiring to the power flue to these two terminals. Refer to the wiring
diagrams for the connection points on the water heater.
621 265
621 275
Wiring Diagrams
29
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CONNECTIONS – ELECTRICAL
POWER FLUE EXTERNAL CONTROLS – INTERMITTENT OPERATION
Notes
1. Power source for the water heater, fan and
control circuit must be from the same circuit.
2. R1 monitors return signal.
3. R2 monitors alarm signal.
4. T1 to be set for 20-30 seconds.
5. Meets requirements of Clause H.2.2.6 of
AS5601 – 2004, providing lockout in the event of
flue product flow failure.
6. Where intermittent fan operation is utilised, it is
necessary to run the fan for some time after
combustion ceases to prevent flue spillage of
combustion products. T2 to be set for 5 minutes.
For a single water heater
jumper lead must be removed
installation, connect 1 and 2
for connection to a power flue
directly to the water heater
2
1
2
1
1
2
1
2
INTERLOCK TERMINAL
621 SERIES RHEEM
multiple water heater installation
30
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CONNECTIONS – ELECTRICAL
POWER FLUE EXTERNAL CONTROLS – 24 HOUR OPERATION
Notes:
1. Power source for the water heater, fan and control circuit must be from the same
circuit.
2. R1 monitors return signal.
3. R2 monitors alarm signal.
4. T1 to be set for 20-30 seconds.
5. Use SPO with round earth terminal. Water heater supply cord must be changed to
suit.
6. Meets requirements of Clause H.2.2.6 of AS5601 – 2004, providing lockout in the
event of flue product flow failure.
31
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MULTIPLE INSTALLATIONS
A multiple installation of Rheem water heaters on a single manifold or multiple
manifolds is possible, using the Rheem Equa-Flow® manifold system, where
large volumes of hot water are required. The Equa-Flow principle will function
with water heaters in line, around a corner or in rows back to back (refer to the
diagrams on page 33).
The cold water and hot water manifolds must be designed to balance the flow
from each water heater. To achieve this, there are basic installation
requirements and principles which must be followed:
1. The maximum number of water heaters in a bank should be 8, however
several banks of water heaters can be installed.
2. The hot water line from the manifold must leave from the opposite end to
which the cold water line enters the manifold.
3. The water heaters must be of the same model.
4. The cold water line, cold and hot headers and hot water line must be sized
to meet the requirements of both AS/NZS 3500.4 and the application.
5. A non return valve, isolation valve and if required a pressure limiting valve
and expansion control valve, must be installed on the cold water line to the
system.
water branch of each water heater.
7. Non return valves or pressure limiting valves must not be installed on the
branch lines to the water heaters.
8. All fittings, valves and branch lines must be matched sets all the way along
the manifold.
9. Sufficient space must be left to enable access, servicing or removal of any
water heater. Outdoor 631 265 models must be spaced at minimum
920 mm centres to provide the required clearance between flue terminals.
10.The temperature pressure relief valve drain line from each water heater can
terminate at a common tundish (funnel) with a visible air break at each drain
discharge point (refer to the diagram on page 33 and to “Relief Drain Line”
on page 27).
Refer to the diagrams on pages 33 to 36 for installation and plant layout details.
32
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MULTIPLE INSTALLATIONS
In Line Manifold
NOTES:
1. Minimum
recommended
space
between wall and back of water heater
is 100 mm.
Angle Manifold
2.
A
minimum of 900 mm (E*
&
F*)
should be left in front of the water
heater for access, servicing and water
heater removal.
Installation Layout Minimum Dimensions
Model
A
B
C
D
E *
F *
900
900
900
900
621 265
621 275
631 265
631 275
860
890
920
890
610
640
610
640
300
300
410
350
100
100
410
350
1750
1780
1710
1780
Back to Back Manifold
INSTALLATION DIMENSIONS – RHEEM HEAVY DUTY GAS WATER HEATERS
35
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COMMISSIONING
TO FILL AND TURN ON THE WATER HEATER
The power supply to the water heater must not be switched on until the
water heater is filled with water and a satisfactory megger reading is
obtained.
•
•
•
Open all of the hot water tap(s) in the building (don’t forget the showers)
and supply cock(s) and valve(s) in the system.
Open the isolation valves fully on the cold and hot water branches to the
water heater(s) installed in a bank.
Open the cold water isolation valve on the cold water line to the water
heater(s).
Air will be forced out of the taps.
•
•
•
•
•
•
Close each tap as water flows freely from it.
Check the pipe work for leaks.
Open the gas isolation valve fully.
Check the gas pipe work for leaks.
Switch on the electrical supply at the isolating switch to the water heater(s).
Check the pipe work again for leaks when the system has reached its
working temperature.
Warning: Upon completion of the installation and commissioning of the water
heater, leave this guide with the householder or responsible officer.
DO NOT leave this guide inside of the cover of the water heater, as it may
interfere with the safe operation of the water heater or ignite when the water
heater is turned on.
37
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COMMISSIONING
GAS INLET PRESSURE
IMPORTANT – CHECK the gas supply pressure at the inlet to the water heater
with the water heater and all other gas burning appliances in the premises
operating (burners alight). The minimum gas supply pressures are:
Natural Gas 1.13 kPa
Town / TLP 0.75 kPa
Propane
Butane
2.75 kPa
2.75 kPa
If this minimum cannot be achieved, it may indicate the meter or the gas line to
the water heater is undersized. It is important to ensure that an adequate gas
supply pressure is available to the water heater when other gas burning
appliances, on the same gas supply, are operating.
TO TURN OFF THE WATER HEATER
If it is necessary to turn off the water heater on completion of the installation,
such as on a building site or where the premises is vacant, then:
•
•
•
Switch off the electrical supply at the isolating switch to the water heater(s).
Close the gas isolation valve(s) at the inlet to the gas control(s).
Close the cold water isolation valve on the cold water line to the water
heater(s) to shut down the entire system, or;
•
Close the isolation valves on the cold and hot water branches to shut down
an individual water heater in a bank.
38
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LIGHTING THE WATER HEATER
FOR YOUR SAFETY READ BEFORE LIGHTING
Warning: This gas water heater is designed to operate reliably and safely as
long as the lighting procedure is followed exactly.
Make sure the water heater is filled with water and the water supply is on,
otherwise serious damage to the vitreous enamel cylinder lining and
plastic components may occur.
The installer must purge the gas line up to the gas control (refer to “Gas Inlet”
on page 26), check all gas connections for leaks, gas supply pressure, test
point pressure (refer rating label) and adjust burner aeration if necessary (refer
to “Air Adjustment” on page 41).
transport clip
Note:
•
621 275 indoor model - remove the
transport clip from the flue damper
housing.
•
631 275 outdoor model - the front cover must be in place before the burner
will operate. If the front cover is off when power is switched on, the system
will enter re-ignition attempt lockout (refer to “Diagnostic Features Of Hot
Surface Ignition Control” on page 40).
•
A viewing window is provided to check burner operation on the water
heater.
LIGHTING PROCEDURE
The water heater incorporates an automatic ignition system.
1. Switch on the electrical supply at the isolating switch to the water heater.
2. When the controlling thermostat registers heating is required, the hot
surface igniter rod warms up for 20 seconds. The burner will automatically
ignite.
3. If burner ignition is unsuccessful, a second and third re-ignition attempt will
occur after a five (5) minute delay between each try. This delay is to allow
for any build up of unburnt gas to escape.
4. If the third re-ignition attempt is unsuccessful, the system will enter lockout.
To reset the water heater, switch the electrical supply off at the isolating
switch, wait ten seconds then switch on again. If the water heater fails to
light, phone your nearest Rheem Service Department or Accredited Service
Agent to arrange for an inspection. (Authorised Service Person only: refer to
“Diagnostic Features of Hot Surface Ignition Control” on page 40).
39
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LIGHTING THE WATER HEATER
DIAGNOSTIC FEATURES OF HOT SURFACE IGNITION CONTROL
Warning: The removal of the access covers will expose 240 V wiring. They
must only be removed by an authorised or service person only.
The water heater incorporates an electronic control module. This is located
inside the access cover of an indoor model and to the right of the access cover
inside the air duct on an outdoor model (refer to installation diagrams on
pages 22 and 23).
An LED light on the module will flash once when power is switched on to the
water heater. In the event of a fault occurring in or affecting the Hot Surface
Ignition system, the system will enter “lock out” and the LED will emit a series
of flashes diagnosing the fault. There will be a 2 second interval between each
group of flashes.
Flashes Fault
1
Re-ignition attempt lockout.
reset button
2
631 275 models only – Pressure switch not open.
631 275 models only – Pressure switch not closed.
Faulty igniter/igniter sensing circuit.
3
4
5
6
Flame sensed with gas valve de-energized.
Active and neutral wiring reversed.
LED
indicator light
7
Check flame sensor and/or appliance grounding.
Frequency check failure.
Rapid
Remains
on
Press the reset button.*
* Note: If the LED light remains on after pressing the
reset button, the electronic control must be replaced.
Phone your nearest Rheem Service Department or
Accredited Service Agent.
TEST THE WATER HEATER AFTER INSTALLATION
•
•
•
The operation of the water heater must be thoroughly checked by the
installer.
The burner flame must light smoothly and quickly from the hot surface
igniter and must go out quietly and completely.
The burner flame must be stable, although slight lifting at the front edge of
the burner is acceptable when the burner is cold.
40
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LIGHTING THE WATER HEATER
•
luminous yellow or “floating” flames are not acceptable and must be
corrected by opening the interrupter screw (refer to “Air Adjustment” on
page 41).
•
•
Check the test point pressure and compare with the rating label. Adjust if
necessary.
If unable to get the water heater working properly, contact your nearest
Rheem Service Department or Accredited Service Agent to arrange for an
inspection.
•
•
When satisfied everything is working properly instruct the user in the correct
method of operation.
Removal of the front cover on the 631 275 model whilst burner is operating
will lead to re-ignition lockout (refer to “Diagnostic Features of Hot Surface
Ignition Control” on page 40).
BURNER PRESSURE ADJUSTMENT
•
•
•
•
•
Switch off the electrical supply at the isolating switch.
Attach a manometer to the test spigot at side of gas control.
Switch on the electrical supply at the isolating switch.
Check the gas pressure (refer to data plate).
If necessary adjust the regulator under the cap on top of the gas control.
AIR ADJUSTMENT
The normal setting is to have the interrupter screw clear of the burner throat for
Natural and LP gases. For some Town and TLP gases, the screw may need to
be closed slightly to prevent flame lift-off or burning back inside burner tube.
41
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DRAINING THE WATER HEATER
To drain the water heater:
•
Turn off the water heater (refer to “To Turn Off The Water Heater” on
page 38).
•
•
Close all hot water taps.
Operate the relief valve release lever - do not let the lever snap back or you
will damage the valve seat.
Operating the lever will release the pressure in the water heater.
Attach a hose to the water heater drain cock.
Let the other end of the hose go to a drain.
Open the drain cock.
•
•
•
Operate the relief valve again.
This will let air into the water heater and allow the water to drain through the
hose.
42
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TEMPERATURE CONTROL
HOTTER WATER INCREASES THE RISK OF SCALD INJURY.
This water heater can deliver water at temperatures which can cause scalding.
It is necessary and we recommend that a temperature limiting device be fitted
between the water heater and the hot water outlets in any ablution and public
areas such as bathrooms, ensuites or public amenities, to reduce the risk of
scalding. The installing plumber may have a legal obligation to ensure the
installation of this water heater meets the delivery water temperature
requirements of AS/NZS 3500.4 so that scalding water temperatures are not
delivered to a bathroom, ensuite, or other ablution or public area.
RECIRCULATION SYSTEM
Where the installation involves close
temperature control for any purpose, or
the installation is providing water above
80°C, it is essential to install a circulating
pump. All valves and associated
equipment must be suitable for safe
operation up to the maximum thermal
discharge temperature of the temperature
pressure relief valve, i.e. 99°C.
Where water is required at a sanitising temperature of 82°C for dishwashing or
air conditioning applications, the following installation is strongly recommended:
1. A recirculation pump must be fitted.
2. The pump must be capable of withstanding working pressures greater than
1000 kPa and be constructed of materials corrosion resistant to hot water.
3. The pump should be installed with a full flow service valve on each side of
it.
4. A non-return valve should be fitted in the recirculation line to prevent back
flow of hot or cold water.
5. Length of branch lines off the main recirculation line should be kept to a
minimum.
6. The installation of gas, electric and water services must comply with all
relevant local Authorities’ regulations.
7. The cold water supply pressure or the setting of the pressure limiting valve
must not exceed the working pressure of the pump.
43
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TEMPERATURE CONTROL
THERMOSTAT ADJUSTMENT
The water heater is supplied with the thermostat preset at 70ºC. It will be
necessary to adjust the thermostat temperature setting if another temperature
is required.
When
adjusting
the
thermostat
Temperature
Offset
14
temperature it is necessary to alter the
thermostat offset. The table outlines the
60
65
15
thermostat
temperature
and
the
70
16
corresponding offset. Failure to adjust
the offset will result in incorrect water
temperature.
75
17
80
18
82 *
18
* Recirculation required for 82°C setting
To adjust the thermostat setting and offset:
1. Press the down button (▼) for five (5) seconds. The current set point value
will be displayed.
2. Press the down button (▼) to decrease the set point or the up button (▲) to
increase the set point.
3. Once the required temperature is selected press and hold the down
button (▼) and the up button (▲) simultaneously. The display will revert to
the current temperature in the water heater.
4. Press and hold the down button (▼) and the up button (▲) simultaneously
for ten (10) seconds, “C0” (offset program) will be displayed. Release the
buttons.
5. Press and hold the down button (▼) and the up button (▲) simultaneously
again. The current setting for “C0” will be displayed. Release the buttons.
6. Press the down button (▼) to decrease the setting or the up button (▲) to
increase the setting according to the table, i.e. if the temperature set in step
three is 60 then the offset value will be 14.
7. Once the required offset is selected press and hold the down button (▼)
and the up button (▲) simultaneously, “C0” will be displayed.
8. Press the down button (▼) once; “EP” (exit program) will be displayed.
9. Press and hold the down button (▼) and the up button (▲) simultaneously;
the current temperature in the water heater will now be displayed and
programming complete.
Note: During the programming process if a button is not pressed for 25
seconds the thermostat will revert to its previous temperature display. It will be
necessary to start again from step 1.
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This page is intentionally blank.
45
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WATER SUPPLIES
Your water heater is manufactured to suit the water conditions of most
metropolitan supplies. However, there are some known water supplies which
can have detrimental effects on the water heater and its operation and/or life
expectancy. If you are unsure of your water quality, you can obtain information
from your local water supply authority.
ANODE
In areas where the total dissolved solids (TDS) exceeds 600 mg/L it is possible
the black anode, which is the standard anode fitted to the water heater, may be
excessively active. To alleviate this, the black anode should be replaced with
one colour coded blue. Where the TDS of the water is less than 40 mg/L, such
as when the water has been deionised or is from an alpine supply, a high
potential anode, colour coded green, should be used. The changing of anodes
must be carried out by a plumber or qualified service person.
CAUTION
If your water supply has a TDS greater than 600 mg/L and the anode has not
been changed to a blue one, there is the possibility hydrogen gas could
accumulate in the top of the water heater during long periods of no use.
If, under these conditions, the water heater has not been used for two or more
weeks the following procedure should be carried out before using any electrical
appliances (automatic washing machines and dishwashers) which are
connected to the hot water supply.
The hydrogen, which is highly flammable, should be vented safely by opening a
hot tap and allowing the water to flow. There should be no smoking or naked
flame near the tap whilst it is turned on. Any hydrogen gas will be dissipated.
This is indicated by an unusual spurting of the water from the tap. Once the
water runs freely again, any hydrogen in the system will have been released. In
areas where this is likely to occur, the householder should be instructed by the
installer on how to dissipate the gas safely.
SATURATION INDEX
The saturation index is used as a measure of the water’s corrosive or scaling
properties. In a corrosive water supply, the water can attack copper parts and
cause them to fail. In a scaling water supply calcium carbonate is deposited out
of the water onto any hot metallic surface. Where the saturation index exceeds
+0.40, the water is scaling and an expansion control valve* must be fitted on
the cold water line after the non-return valve.
* Refer to the cold water connection detail on page 25.
WATER HEATERS NOT INSTALLED IN ACCORDANCE WITH THE ABOVE
ADVICE WILL NOT BE COVERED BY THE WARRANTY.
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RHEEM MAINS PRESSURE WATER HEATER WARRANTY
- AUSTRALIA ONLY -
WARRANTY CONDITIONS
Accredited Service Agent’s premises and the installed site
shall be the owner’s responsibility.
1. This warranty is applicable only to water heaters
manufactured from 1st September 2005.
5. Where the water heater is installed in a position that does
not allow safe, ready access, the cost of accessing the site
safely, including the cost of additional materials handling
and / or safety equipment, shall be the owner’s
responsibility.
2. The water heater must be installed in accordance with the
Rheem water heater installation instructions, supplied with
the water heater, and in accordance with all relevant
statutory and local requirements of the State in which the
water heater is installed.
6. The warranty only applies to the water heater and original
or genuine (company) component replacement parts and
therefore does not cover any plumbing or electrical parts
supplied by the installer and not an integral part of the
water heater, e.g. pressure limiting valve; isolation valves;
non-return valves; electrical switches; pumps or fuse.
7. The water heater must be sized to supply the hot water
demand in accordance with the guidelines in the Rheem
water heater literature.
3. Where a failed component or water heater is replaced
under warranty, the balance of the original warranty period
will remain effective. The replaced part or water heater
does not carry a new warranty.
4. Where the water heater is installed outside the boundaries
of a metropolitan area as defined by Rheem or further than
25 km from a regional Rheem branch office, or an
Accredited Service Agent, the cost of transport, insurance
and travelling costs between the nearest Rheem
WARRANTY EXCLUSIONS
1. REPAIR AND REPLACEMENT WORK WILL BE CARRIED OUT AS SET OUT IN THE RHEEM WATER
HEATER WARRANTY, HOWEVER THE FOLLOWING EXCLUSIONS MAY CAUSE THE WATER HEATER
WARRANTY TO BECOME VOID AND MAY INCUR A SERVICE CHARGE AND / OR COST OF PARTS.
formation in the water ways of a solar water heater system:
without a freeze protection system; with a freeze protection
system where the electricity supply has been switched off
or has failed; (Hiline) installed at an altitude more than
600 metres above sea level; (Loline) installed at an altitude
more than 800 metres above sea level; where the system
has not been installed in accordance with the water heater
installation instructions.
a) Accidental damage to the water heater or any component,
including: Acts of God; failure due to misuse; incorrect
installation; attempts to repair the water heater other than
by a Rheem Accredited Service Agent or the Rheem
Service Department.
b) Where it is found there is nothing wrong with the water
heater; where the complaint is related to excessive
discharge from the temperature and / or pressure relief
valve due to high water pressure; where there is no flow of
hot water due to faulty plumbing; where water leaks are
related to plumbing and not the water heater or water
heater components; where there is a failure of gas,
electricity or water supplies; where the supply of gas,
electricity or water does not comply with relevant codes or
acts.
c) Where the water heater or water heater component has
failed directly or indirectly as a result of: excessive water
pressure; excessive temperature and / or thermal input;
blocked overflow / vent drain; corrosive atmosphere; ice
formation in the pipe work to or from the water heater.
d) Where the solar water heater or solar water heater
component has failed directly or indirectly as a result of ice
e) Where the water heater is located in a position that does
not comply with the Rheem water heater installation
instructions or relevant statutory requirements, causing the
need for major dismantling or removal of cupboards, doors
or walls, or use of special equipment to bring the water
heater to floor or ground level or to a serviceable position.
f) Repair and / or replacement of the water heater due to
scale formation in the waterways or the effects of corrosive
water when the water heater has been connected to a
scaling or corrosive water supply as outlined in the
Owner’s Guide and Installation Instructions booklet.
g) Breakage of collector glass for any reason including hail
damage. (We suggest that the collector glass be covered
by your home insurance policy).
2. SUBJECT TO ANY STATUTORY PROVISIONS TO THE CONTRARY, THIS WARRANTY EXCLUDES ANY
AND ALL CLAIMS FOR DAMAGE TO FURNITURE, CARPETS, WALLS, FOUNDATIONS OR ANY OTHER
CONSEQUENTIAL LOSS EITHER DIRECTLY OR INDIRECTLY DUE TO LEAKAGE FROM THE WATER
HEATER, OR DUE TO LEAKAGE FROM FITTINGS AND / OR PIPE WORK OF METAL, PLASTIC OR
OTHER MATERIALS CAUSED BY WATER TEMPERATURE, WORKMANSHIP OR OTHER MODES OF
FAILURE.
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RHEEM MAINS PRESSURE WATER HEATER WARRANTY
- AUSTRALIA ONLY -
WARRANTY
Rheem will:
a) Repair or, if necessary replace any Rheem water heater; or
b) Replace any component (or, if necessary, arrange the installation of a new water heater),
which falls within the Warranty Periods specified below, subject to the warranty conditions and exclusions.
Installation
Model
Period
Warranty
All Components (from date of installation)
Year New component or water heater (at Rheem’s sole
discretion), free of charge, including labour.**
All installations
All models
1
Sealed System * (from date of installation)
Water heater installed in a “single-
family domestic dwelling with a
thermostat setting below 76°C”
Year New sealed system component, free of charge, including
Heat Pump
2
labour.**
Cylinder and SuperFlue (from date of installation)
Rheemglas
RheemPlus
Loline
Hiline
Heat Pump
Years
2 & 3
New water heater, free of charge, including labour.**
Years New water heater, free of charge, with installation and
4 & 5 labour costs being the responsibility of the owner.
Water heater installed in a “single-
family domestic dwelling with a
thermostat setting below 76°C”
Years
2 to 5
Stellar
Optima
Heavy Duty
New water heater, free of charge, including labour.**
Years New water heater, free of charge, with installation and
6 to 10 labour costs being the responsibility of the owner.
Rheemglas
RheemPlus
Loline
Hiline
Heat Pump
Stellar
Years New water heater, free of charge, with installation and
2 & 3 labour costs being the responsibility of the owner.
Water heater installed in any other than
a “single-family domestic dwelling with
a thermostat setting below 76°C”
Years New water heater, free of charge, with installation and
2 to 5 labour costs being the responsibility of the owner.
Optima
Heavy Duty
Solar Collector (from date of installation)
SCT200
SBT200
NPT200
Years New solar collector, free of charge, with installation and
2 to 5 labour costs being the responsibility of the owner.
All installations
Notes:
* The Sealed System includes components that carry refrigerant only, e.g. Compressor, Condenser, TX Valve, Receiver/Drier,
Evaporator and associated pipe work.
** Refer to items 4 and 5 of warranty conditions.
Rheem reserves the right to transfer fully functional components from the defective water heater to the replacement water heater
if required. The term “water heater” used in the Warranty, Warranty Conditions and Warranty Exclusions means the Rheem
supplied water heater(s), solar storage tank(s), solar collector(s), kit(s) and components.
In addition to this warranty, the Trade Practices Act 1974 and similar laws in each state and territory provide the owner under
certain circumstances with certain minimum statutory rights in relation to your Rheem water heater. This warranty must be read
subject to that legislation and nothing in this warranty has the effect of excluding, restricting or modifying those rights.
FOR SERVICE TELEPHONE
RHEEM AUSTRALIA PTY LTD
131 031 AUSTRALIA
A.B.N. 21 098 823 511
0800 657 335 NEW ZEALAND
or refer local Yellow Pages
NOTE: Every care has been taken to ensure accuracy in preparation of this publication. No liability can be
accepted for any consequences, which may arise as a result of its application
122092B
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