Synergy TRU-Balance
BASIC OPERATION INSTRUCTIONS
TM
Po
Remote Plus Controller
Remote Plus
Controller
ACN# 088 609 661
ACN# 088 609 661
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TABLE OF CONTENTS
INTRODUCTION ................................................................................. 4
REMOTE PLUS CONTROLLER ................................................... 6
PRECAUTIONARY GUIDELINES................................................. 6
OPERATING THE REMOTE PLUS CONTROLLER............ 10
3-PIN OFF-BOARD CHARGER/PROGRAMMING SOCKET . 13
CONTROLLER COMMUNICATIONS CONNECTOR ........... 14
ACTUATOR ADJUSTMENT ......................................................... 14
SPEED ADJUSTMENT/PROFILE SELECT........................... 15
SLEEP MODE .................................................................................... 15
THERMAL ROLLBACK .................................................................. 15
FAULT CODES ................................................................................... 16
CARE AND MAINTENANCE ........................................................ 17
WARRANTY ........................................................................................ 17
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4
Basic Operation Instructions
INTRODUCTION
WELCOME to Pride Mobility Products Corporation (Pride). The product you
have purchased combines state-of-the-art components with safety, comfort, and
styling in mind. We are confident that the design features will provide you with the
conveniences you expect during your daily activities. Understanding how tosafely
operate and care for this product should bring you years of trouble free operations
and service.
Readand followall instructions, warnings, and notes in this manual and all other
accompanying literature before attempting to operate this product for the first
time. In addition, yoursafetydepends upon you, as well as your provider, caretaker,
or healthcare professional in using good judgement.
Thismanualistobeusedinadditiontothepowerbaseowner’smanualthatcamewith
yourpowerchair.Ifthereisanyinformationinthismanualwhichyoudonotunderstand,
or if you require additional assistance for setup or operation, please contact your
authorizedPrideProvider. Failure to follow the instructions, warnings, and notes
in this manual and those located on your Pride product can result in personal
injury and/orproduct damage and will void Pride’s product warranty.
PURCHASER’S AGREEMENT
By accepting delivery of this product, you promise that you will not change, alter,
or modify this product or remove or render inoperable or unsafe any guards,
shields, or other safety features of this product; fail, refuse, or neglect to install any
retrofit kits from time to time provided by Pride to enhance or preserve the safe
use of this product.
INFORMATION EXCHANGE
We want to hear your questions, comments, and suggestions about this manual.
We would also like to hear about the safety and reliability of your new Pride
product, and about the service you received from your authorized Pride Provider.
Please notify us of any change of address, so we can keep you apprised of important
information about safety, new products, and new options that can increase your
ability to use and enjoy your Pride product.
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Basic Operation Instructions
5
NOTE: If you ever lose or misplace your product registration card or your
copy of this manual, contact us and we will be glad to send you a new one
immediately.
My authorized Pride Provider Is:
Name: _____________________________________________________
Address:____________________________________________________
Phone Number: ______________________________________________
Purchase Date: _______________________________________________
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6
Basic Operation Instructions
REMOTE PLUS CONTROLLER
The Remote Plus Controller is a fully-programmable, modular electronic controller
system that allows you to operate your power chair. It is designed to allow the user
to have complete control over chair movement and speed.
The controller has been pre-programmed to meet a typical user’s needs. The
program is set using either a personal computer with software provided by the
controller manufacturer or with a hand-held programmer, also provided by the
controller manufacturer.
WARNING! The controller program can affect speed,
acceleration, deceleration, dynamic stability, and braking.
If it is programmed incorrectly or outside of the safe limits
as determined by your healthcare professional, it can create
a dangerous situation. Only the power chair manufacturer,
an authorized representative of the manufacturer, or a trained
service technician should program the controller.
PRECAUTIONARY GUIDELINES
Before operating the Remote Plus Controller, please read the following. These
guidelines are provided for your benefit and will aid you in the safe operation of
the controller system.
! Turn off the power to the controller when transferring to or from your power
chair.
! Follow all of the procedures and heed the warnings as explained in your power
chair owner’s manual.
Failure to heed the above warnings can result in personal injury and/or
equipment damage.
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Basic Operation Instructions
7
Electromagnetic and Radio Frequency Interference (EMI/RFI)
WARNING! Laboratory tests have shown that electromagnetic
and radio frequency waves can have an adverse affect on
the performance of electrically-powered mobility vehicles.
Electromagnetic and Radio Frequency Interference can come from sources such as
cellular phones, mobile two-way radios (such as walkie-talkies), radio stations, TV
stations, amateurradio(HAM)transmitters, wirelesscomputerlinks, microwavesig-
nals, pagingtransmitters, andmedium-rangemobiletransceiversusedbyemergency
vehicles. In some cases, these waves can cause unintended movement or damage to
thecontrolsystem. Everyelectrically-poweredmobilityvehiclehasanimmunity(or
resistance) to EMI. The higher the immunity level, the greater the protection against
EMI. This product has been tested and has passed at an immunity level of 20 V/m.
WARNING! Be aware that cell phones, two-way radios,
laptops, and other types of radio transmitters may cause
unintended movement of your electrically-powered mobility
vehicle due to EMI. Exercise caution when using any of these
items while operating your mobility vehicle and avoid coming
into close proximity of radio and TV stations.
WARNING! The addition of accessories or components to
the electrically-powered mobility vehicle can increase the
susceptibility of the vehicle to EMI. Do not modify your power
chair in any way not authorized by Pride.
WARNING! The electrically-powered mobility vehicle itself
can disturb the performance of other electrical devices
located nearby, such as alarm systems.
NOTE: For further information on EMI/RFI, go to the Resource Center on
your controller off as soon as it is safe to do so. Call Pride or your authorized
Pride Provider to report the incident.
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8
Basic Operation Instructions
Remote Plus Controller Features
Figure 1 provides information on the Remote Plus components and connections.
Use this diagram to familiarize yourself with the function and location of each
component before using the Remote Plus Controller.
The following functions are available with the Remote Plus Controller:
! Joystick Control
The joystick is used to control the direction and speed of the power chair.
! ActuatorAdjustment
The user can control positioning of power accessory actuators with the Remote
Plus.
! Drive Profile Selection
The user can select one of five available drive profiles.
! SpeedAdjustment
The user can increase or decrease the maximum speed of the power chair.
! Sleep Mode
This feature is designed to preserve battery charge, and can be disabled through
programming.
! Thermal Rollback
This is a safety feature designed to prevent the power chair from overheating
and causing damage to the motors or controller.
NOTE: The Remote Plus can be programmed to have up to five drive
profiles or one drive profile and five speed adjustments.
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Basic Operation Instructions
9
On/Off Button
Press to power on or off the
power chair and controller.
Battery Condition Meter
Indicates the approximate
amount of battery life using
color-coded LED bars.
Mode Button
Used to select the various
functions available with the
Remote Plus.
Horn Button
Activates a warning horn.
Actuator Indicators
Four LEDs indicate
recline, tilt, power leg
rests, and elevating seat
actuator modes.
Speed/Profile Indicator
Series of five colored LEDs
which display the speed or
profile setting.
Joystick
A multi-functional tool used
to control speed, direction,
and actuator adjustment.
BACK VIEW
Off-board Charger/
Programming Port
Used to charge or
program the power base.
Mounting Bracket Access
An alternate Remote Plus mounting option
may be available with your power chair.
Harness Connector Port
Used to connect the Remote Plus to the
power base.
Figure 1. Remote Plus Components and Connections (3-Key Shown)
Remote Plus Controller
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10
Basic Operation Instructions
OPERATING THE REMOTE PLUS CONTROLLER
The Remote Plus Controller is used to operate your power chair and all of its
components.
The Remote Plus controller consists of (see figure 2):
1. joystick
2. keypad
3. controller communications connector
4. 3-pin off-board charger/programming socket
5. power module
6. intermediate harness with charger connection
Joystick Control
The joystick controls the direction and speed of your power chair. When you
move the joystick from the neutral (center) position, the electromagnetic brakes
release and allow your power chair to move. The farther you push the joystick
from its neutral position, the faster your power chair moves. When you release the
joystick and allow it to return to the neutral position, you engage the electromag-
netic brakes. This causes your power chair to decelerate and come to a complete
stop.
Keypad
The keypad is located directly in front of the joystick. It contains keys that you will
use to control your power chair. See figures 3 and 4.
On/Off Key
The on/off key turns the system on and off.
WARNING! Unless faced with an emergency situation, do
not use the on/off key to stop the chair. This will cause the
power chair to stop abruptly.
WARNING! Always turn the power off when you are stationary
to prevent unexpected movement.
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Basic Operation Instructions
11
1
2
6
4
5
3
Figure 2. Remote Plus Controller
Figure 4. 7-Key Controller Keypad
Figure 3. 3-Key Controller Keypad
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12
Basic Operation Instructions
Mode Key (Speed Settings)
The mode key controls the speed settings. The Remote Plus speed settings range
from 1 to 5. Typically, the slowest speed setting is 1 and the fastest speed setting
is 5. The settings are indicated by the number of lights that are lit on the speed
setting indicator.
NOTE: The speed settings are preset at the factory. If your authorized
Pride Provider changes the order of these settings, please make note of
these changes. Contact your authorized Pride Provider for more informa-
tion.
NOTE: Profiled joysticks function differently than those without profiles.
If your power chair was programmed with more than one drive profile,
contact your authorized Pride Provider for more information regarding
operation.
Horn Key
The horn key activates a warning horn.
Battery Condition Meter
The battery condition meter is a 10-segment illuminated display located in front of
the joystick. When the lights are on, it indicates that there is power to the Remote
Plus. The lights also indicate battery status, Remote Plus operational status, and
electrical system status.
! Red, yellow, and green lights lit: Batteries charged; controller and electrical
system OK.
! Red and yellow lights lit:Charge batteries if possible; controller and electrical
system OK.
! Red lights only lit or slow flash: Charge batteries as soon as possible;
controller and electrical system OK.
! Rapid flash of lights: The Remote Plus has detected a problem in the electrical
system and power chair drive operation is inhibited. Refer to “Fault Codes.”
! Ripple up and down of lights: The joystick was not in the neutral position
when the controller was turned on. If you get “ripple up and down of lights,”
turn off the controller and allow the joystick to return to the neutral position,
then turn on the controller.
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Basic Operation Instructions
13
NOTE: If you still get “ripple up and down of lights,” contact your au-
thorized Pride Provider.
NOTE: When the batteries approach a discharged state, the red lights
will begin to slowly flash, reminding you the batteries need to be charged
immediately!
Right/Left Turn Indicator Keys (For Optional Equipment)
The right/left turn indicator keys toggle either the left or right turn indicators. Press
once to turn on and press again to turn off.You can also turn off the selected turn
indicator by pressing the opposite indicator key or the hazard key.
Light Key (For Optional Equipment)
Thelightkeyturnstheheadlights/taillightsonandoffindependentofotherindicators.
Hazard Key (For Optional Equipment)
The hazard key activates both turn indicators at the same time. You can only
cancel this by pressing the hazard key again.
Power Accessory Indicator (For Optional Equipment)
Indicates the selected power accessory. This is for optional accessories only.
NOTE: If your power chair is equipped with power accessories such as a
power elevating seat or power elevating leg rests, you can operate them
through the keypad and joystick. Refer to “Actuator Adjustment.”
3-PINOFF-BOARDCHARGER/
PROGRAMMINGSOCKET
You may use an off-board charger to
charge your power chair batteries
through the 3-pin socket located on the
front of the Remote Plus. See figure 5.
If you use an off-board charger, the
charger current should not exceed 8
amps. Contact your authorized Pride
Provider for more information.
Figure 5. 3-pin Off-Board Charger
Socket
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14
Basic Operation Instructions
WARNING! Only chargers with Neutrik NC3MX plugs should
be connected to the 3-pin off-board charger/programming
socket. See your authorized Pride Provider for more
information.
NOTE: Changes to the programming can only be made by an autho-
rized Pride Provider.
CONTROLLER COMMUNICATIONS CONNECTOR
ThecontrollercommunicationsconnectorprovidestheRemotePluswithaconnection
to the power module via an intermediate harness equipped with an onboard/off-
board charger connector.
ACTUATOR ADJUSTMENT
The Remote Plus Controller can control five actuators using the mode key and the
joystick. The active actuator is indicated by an illuminated actuator LED. See
figure 6.
To select and adjust an actuator:
1. Press the on/off key to power on the
controller.
2. Press the mode key twice to select
RECLINE (BACK ONLY)
TILT (BACK AND
BASE)
ActuatorAdjustment Mode.
3. Push the joystick to the right to cycle
through the available actuators. The
actuatorindicatorswilldisplaywhich
ELEVATING SEAT
actuator is activated. See figure 6.
4. When the desired actuator is
selected, give a forward command
to the joystick to raise the actuator
or give a reverse command to the
joystick to lower the actuator.
(BASE ONLY)
LEFT POWER LEG REST
RIGHT POWER LEG REST
Figure 6. Actuator Selection
5. Press the mode key again to return
to the Drive Mode.
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Basic Operation Instructions
15
SPEED ADJUSTMENT/PROFILE SELECT
To select a speed setting:
1. Press the on/off key to power on the controller.
2. Press the mode key once.
3. To increase chair speed, push the joystick to the right. Each time you push the
joystick, you will increase the speed setting in the speed setting indicator.
4. To decrease chair speed, push the joystick to the left. Each time you push the
joystick, you decrease the speed setting in the speed setting indicator.
5. Once you select the desired speed setting, press the mode key once to keep
the setting or push the joystick in the forward or reverse direction. The chair
will resume operation at the selected speed.
NOTE: Drive profiles are set by your authorized Pride Provider. Contact
your authorized Pride Provider to change a drive profile or change speed
settings.
SLEEP MODE
The Remote Plus Controller features a sleep mode. Sleep mode is a built-in circuit
that will automatically shut off the main power if the joystick is not moved in any
direction for a period of time. This time factor is programmed into the controller.
To restore power and continue, push any key on the control panel.
THERMAL ROLLBACK
The Remote Plus Controller is equipped with a thermal rollback circuit which
monitors the temperature of the chair’s motors and controller. If either exceeds
the safe operating temperature, the controller reduces the output to 50% of full
operation level. This reduces the chair’s speed and allows a cool down period.
Once the temperature returns to a safe level, the chair will resume normal operation.
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16
Basic Operation Instructions
FAULT CODES
The battery condition meter will flash fault codes when the controller system detects
an abnormal condition in the electrical system. All of the battery condition meter
LEDs will flash a number of times quickly, then pause, then flash again.The battery
condition meter will continue to flash the fault codes until the problem is fixed. The
following table identifies the individual fault codes. If you receive any of these fault
codesorifyouexperienceanyotherproblems, contactyourauthorizedPrideProvider.
Fault
Code
1 Flash
Probable Cause(s)
Possible Solution
The batteries need charging. Check the battery connections. If the
There is a bad connection
to the batteries.
battery connections are good, then
try charging the batteries.
2 Flashes
3 Flashes
4 Flashes
5 Flashes
6 Flashes
7 Flashes
There is a bad connection on Check the left motor connections and
the left motor. wiring harnesses.
The left motor has a short to Contact your authorized Pride
a battery connection. Provider.
There is a bad connection on Check the right motor connections
the right motor. and wiring harnesses.
The right motor has a short to Contact your authorized Pride
a battery connection.
The charge inhibit has been
activated.
Provider.
Make sure that the battery charger
is not connected to the power base.
Make sure the joystick is in the center
position; power the unit off and then
on again.
There is a joystick fault.
8 Flashes
9 Flashes
There is a control system fault. Check power module and joystick
module connections and wiring.
The park brakes have a bad
connection.
Check the left and right motor
connections and wiring.
10 Flashes An excessive voltage has
been applied to the control
system.
Check the battery connections.
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NOTES
B
CARE AND MAINTENANCE
Refer to your power chair owner’s manual for proper cleaning and disposal
instructions.
WARRANTY
For two (2) years from the date of purchase, Pride will repair or replace at our
optiontotheoriginalpurchaser, freeofcharge, thecontrolleroranyofitscomponents
found upon examination by an authorized representative of Pride to be defective
in material and/or workmanship.
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NOTES
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B
NOTES
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Pride Mobility Products Corporation
182 Susquehanna Avenue
Exeter, PA 18643-2694
USA
Pride Mobility Products Company
380 Vansickle Road Unit 350
St. Catharines, Ontario L2R 6P7
Canada
Pride Mobility Products Ltd.
Unit 106, Heyford Park Camp Road
Upper Heyford, Oxfordshire OX25 5HA
Pride Mobility Products Australia Pty. Ltd.
21 Healey Road
Dandenong, 3175
Victoria, Australia
Pride Mobility Products Italia S.r.l.
Via del Progresso - ang. Via del Lavoro
Loc. Prato della Corte
00065-Fiano Romano (RM)
Pride Mobility Products Europe B.V.
Tijnmuiden 28
1046 AL Amsterdam
The Netherlands
*I NFMANU1773*
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