Pitney Bowes Postal Equipment DM125 User Manual

DM100i / DM125 / DM200L / DM225  
Digital Mailing Systems  
Operator Guide  
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Declaration of Conformity According to FCC Rules Part 2 , Para-  
graph 2.1077  
This device complies with Part 15 of the FCC Rules. Operation is subject to the  
following two conditions: (1) this device may not cause harmful interference, and  
(2) this device must accept any interference received, including interference that  
may cause undesired operation. Responsible party: Pitney Bowes, 1 Elmcroft  
Rd., Stamford, CT 06926-0700.  
Note for all models: This equipment has been tested and found to comply with  
the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These  
limits are designed to provide reasonable protection against interference in a  
residential installation. This equipment generates, uses, and can radiate radio  
frequency energy and, if not installed and used in accordance with the instruc-  
tion manual, may cause interference to radio communications. However, there  
is no guarantee that interference will not occur in a particular installation. If this  
equipment does cause interference to radio or television reception, which can be  
determined by turning the equipment off and on, the user is encouraged to try to  
correct the interference by one or more of the following measures:  
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and receiver.  
Connect the equipment into an outlet on a circuit different from that to which  
the receiver is connected.  
Consult the dealer or an experienced radio/TV technician for help.  
CAUTION: Changes or modifications to this equipment not  
expressly approved by the party responsible for compliance  
could void the user’s authority to operate the equipment.  
Shielded I/O and USB cables must be used with this equipment to ensure  
compliance with the limits. Use of unshielded cables is prohibited.  
Servicing  
This equipment is not intended to be serviceable. Please refer to the war-  
ranty information if problems occur. Failed units will be returned to the Pitney  
Bowes U.S. Service Center. For reference purposes, the Pitney Bowes U.S.  
Service Center contact address is: Pitney Bowes Inc., 1 Elmcroft Road,  
Stamford, CT, 06926-0700. All inquiries can be done by calling 1-800 522-  
0020 and following the telephone prompts. Customer Service Representa-  
tives are available Monday through Friday, 8:00 AM - 8:00 PM ET.  
ii  
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FCC Part 68 Compliance of the Modem  
This equipment complies with Part 68 of the FCC rules and the require-  
ments adopted by the ACTA. On the bottom of this equipment is a label  
that contains, among other information, a product identifier in the format  
US:AAAEQ##TXXXX. If requested, this number must be provided to the  
telephone company.  
This equipment is designed to be connected to a Facility Interface Code  
02LS2 network with RJ11C network interface.  
A plug and jack used to connect this equipment to the premises wiring and  
telephone network must comply with the applicable FCC Part 68 rules and  
requirements adopted by the ACTA. A compliant telephone cord and modular  
plug is provided with this product. It is designed to be connected to a compatible  
modular jack that is also compliant. See installation instructions for details.  
The ringer equivalence number (REN) is used to determine the number of  
devices that may be connected to a telephone line. Excessive RENs on a tele-  
phone line may result in the devices not ringing in response to an incoming call.  
In most but not all areas, the sum of RENs should not exceed five (5.0). To be  
certain of the number of devices that may be connected to a line, as determined  
by the total RENs, contact the local telephone company. The REN for this prod-  
uct is part of the product identifier that has the format US:AAAEQ##TXXXX. The  
digits represented by ## are the REN without a decimal point (for example, these  
models are 10 which is a REN of 1.0).  
If this equipment causes harm to the telephone network, the telephone com-  
pany will notify you in advance that temporary discontinuance of service may be  
required. But if advance notice isn’t practical, the telephone company will notify  
you as soon as possible. Also, you will be advised of your right to file a com-  
plaint with the FCC if you believe it is necessary.  
The telephone company may make changes in its facilities, equipment,  
operations, or procedures that could affect the operation of the equipment. If  
this happens the telephone company will provide advance notice in order for  
you to make necessary modifications to maintain uninterrupted service.  
If trouble is experienced with this equipment, please contact Pitney Bowes,  
1 Elmcroft Rd., Stamford, CT 06926-0700, for repair or warranty information  
(also see Servicing section above). If the equipment is causing harm to the  
telephone network, the telephone company may request that you disconnect  
the equipment until the problem is resolved. This equipment is not intended  
to be repaired by the customer (user).  
Connection to party-line service is subject to state tariffs. Contact the state  
public utility commission, public service commission, or corporation commis-  
sion for information.  
If the installation site has specially wired alarm equipment connected to  
the telephone line, ensure the installation of this mailing machine does not  
disable the alarm equipment. If you have questions about what will disable  
alarm equipment, consult your telephone company or a qualified installer.  
iii  
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Industry Canada  
This product meets the applicable Industry Canada technical specifications.  
The Ringer Equivalence Number (REN) is an indication of the maximum  
number of devices allowed to be connected to a telephone interface. The  
Ringer Equivalence Number (REN) of this terminal equipment is 1.0. The  
termination on an interface may consist of any combination of devices sub-  
ject only to the requirement that the sum of the RENs of all devices does not  
exceed five.  
The abbreviation, IC, before the registration number signifies that registration  
was performed based on a Declaration of Conformity indicating that Industry  
Canada technical specifications were met. It does not imply that Industry  
Canada approved the equipment.  
iv  
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Pitney Bowes Contact List  
Machine Identification  
Product Name: DM100i Digital Mailing System  
Model Number: P700  
Product Name: DM125 Digital Mailing System  
Model Number: PR00  
Product Name: DM200L Digital Mailing System  
Model Number: P7L1  
Product Name: DM225 Digital Mailing System  
Model Number: PRL1  
Resources  
For support information:  
DM100i: www.pitneyworks.com/DM100  
DM125: www.pb.com/DM125support  
DM200L: www.pitneyworks.com/DM200  
DM225: www.pb.com/DM225support  
To order PB supplies and accessories, go to:  
www.pb.com and click on Supplies  
OR  
order by phone at 1-800-243-7824 (M-F 8:00 AM to 8:00 PM E.T.)  
To view a list of your equipment, pay invoices online, or you have  
questions about your Postage-by-Phone account go to:  
www.pb.com and click on My Account  
For questions about your account or the product, call the Pitney  
Bowes Customer Care Center at 1-800-522-0020.  
To contact the United Stated Postal Service® (USPS), visit:  
www.USPS.com  
v
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Table of Contents  
1 • Introduction  
What's in this Guide ................................................................. 1-1  
About Your Digital Mailing System........................................... 1-2  
Postal Requirements................................................................ 1-3  
Sections of the Meter Stamp.................................................... 1-4  
What is IntelliLink™? ............................................................... 1-4  
About Constant Connection (LAN Network Connectivity)........ 1-5  
About PC Meter Connect ...................................................... 1-5  
Other Sources of Information................................................... 1-6  
Important Safety Notes ............................................................ 1-6  
2 • Getting to Know Your System  
Parts of the Machine ............................................................... 2-2  
Control Panel .......................................................................... 2-4  
Connections on Back of Machine (DM100i/DM200L).............. 2-6  
Connections on Back of Machine (DM125/DM225)................. 2-7  
3 • Running Mail  
Home Screen........................................................................... 3-1  
Checking Funds (Postage) Availability in Machine .................. 3-1  
At PC Using PC Meter Connect™ .................................. 3-1  
At Meter............................................................................. 3-1  
Applying Postage..................................................................... 3-2  
Keying In the Postage Directly .......................................... 3-3  
Entering Weight Manually ................................................. 3-4  
Using the Weighing Platform (Scale)................................. 3-5  
Using Differential Weighing ............................................... 3-6  
Selecting an Account to Track Postage .................................. 3-8  
Using the Batch Count ............................................................ 3-9  
Viewing (Checking) the Batch Count................................. 3-9  
Printing the Batch Count.................................................. 3-10  
Clearing the Batch Count ................................................ 3-10  
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Table of Contents  
4 • Printing Options  
Printing Options Overview ....................................................... 4-1  
Sections of the Meter Stamp.................................................... 4-1  
Printing a $0.00 Meter Stamp .................................................. 4-2  
Auto-Advance of Printed Date for the Meter Stamp................. 4-2  
Manually Changing Printed Date for the Meter Stamp ............ 4-2  
At PC Using PC Meter Connect™ .................................. 4-3  
At Meter............................................................................. 4-4  
Bypass All Printing and Only Seal the Envelope...................... 4-5  
Omitting/Restoring Day or Date on the Meter Stamp .............. 4-6  
Adding/Removing a Postal Inscription to Meter Stamp.............. 4-7  
At PC Using PC Meter Connect™ .................................. 4-7  
At Meter............................................................................. 4-8  
Adding/Removing an Envelope Ad to the Meter Stamp........... 4-9  
At PC Using PC Meter Connect™ .................................. 4-9  
At Meter........................................................................... 4-10  
Printing the Date and Time Only (no meter stamp).................4-11  
Printing Ad, Date, and Time Only (no meter stamp) .............. 4-12  
Adjusting Horizontal Print Position of Meter Stamp ............... 4-13  
5 • Normal and Custom Presets  
What is a Preset?..................................................................... 5-1  
Why Should I Use Presets?..................................................... 5-1  
Why Should I Always Include a USPS® “Class” in my Preset? 5-1  
Normal Preset.......................................................................... 5-2  
Viewing (and Selecting) the Normal Preset ...................... 5-3  
At PC Using PC Meter Connect™ ............................. 5-3  
At Meter ........................................................................ 5-4  
Defining New Values for the Normal Preset ...................... 5-5  
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Table of Contents  
Custom Presets ....................................................................... 5-6  
Selecting a Custom Preset................................................ 5-7  
At PC Using PC Meter Connect™ ............................. 5-7  
At Meter ........................................................................ 5-7  
Defining a New Custom Preset ......................................... 5-7  
Viewing (and Selecting) a Custom Preset ........................ 5-8  
At PC Using PC Meter Connect™ ............................. 5-9  
At Meter ...................................................................... 5-10  
Editing a Custom Preset Name ........................................5-11  
Deleting a Custom Preset.................................................5-11  
6 • Adding Postage/Connecting to Data Center  
Postage and Your Machine...................................................... 6-1  
Establishing Communications Between Your Machine and the  
Pitney Bowes Data Center....................................................... 6-1  
Downloads from the Data Center to Your Machine ..................... 6-2  
Using a LAN Network to Establish Communications with the  
Data Center [DM125/DM225] .................................................. 6-5  
Using PC Meter Connect to Establish Communications  
with the Data Center .............................................................. 6-6  
Using Analog Phone Line to Establish Communications with the  
Data Center.............................................................................. 6-7  
Checking Funds (Postage) Availability in Machine .................. 6-8  
At PC Using PC Meter Connect™ .................................. 6-8  
At Meter............................................................................. 6-8  
Checking Your Postage by Phone® Account Balance............. 6-9  
At PC Using PC Meter Connect™ .................................. 6-9  
At Meter............................................................................. 6-9  
Adding Postage...................................................................... 6-10  
At PC Using PC Meter Connect™ ................................ 6-10  
At Meter............................................................................6-11  
Printing a Funds (Postage) Report ........................................ 6-13  
Performing USPS Meter Inspection....................................... 6-14  
At PC Using PC Meter Connect™ ................................ 6-14  
At Meter........................................................................... 6-14  
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Table of Contents  
Downloading Files or Updating System................................. 6-15  
Settings for Connecting to the Data Center.............................. 6-16  
Phone Parameters...................................................................6-17  
Firewall Settings .............................................................. 6-19  
Distributor Values ............................................................ 6-20  
7 • System Options  
System Options Overview........................................................ 7-1  
Basic Options........................................................................... 7-2  
Advancing the Printed Date for the Meter Stamp.............. 7-2  
At PC Using PC Meter Connect™ ............................. 7-3  
At Meter ........................................................................ 7-4  
Set Meter Stamp to Today's Date...................................... 7-5  
Adjusting the Contrast of the Display ................................ 7-5  
Turning Features On and Off............................................. 7-6  
Setting the Date, Time, and Timeouts ............................... 7-7  
Setting System Time At PC Using PC Meter  
Connect™...................................................................7-11  
Setting Postage Values (Funds Warnings).......................7-11  
Setting the High Value Warning.................................. 7-12  
At PC Using PC Meter Connect™ ...................... 7-12  
At Meter ................................................................. 7-13  
Setting the Low Funds Warning ................................. 7-14  
At PC Using PC Meter Connect™ ...................... 7-14  
At Meter ................................................................. 7-14  
Changing the Lock Codes and Passwords...................... 7-15  
Setting Scale Options ..................................................... 7-17  
Advanced Options.................................................................. 7-21  
Barcode Scanner............................................................. 7-22  
Change Language........................................................... 7-22  
Meter Withdrawal (Withdrawing Postage Funds) ............ 7-23  
Run Install Mode.............................................................. 7-25  
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Table of Contents  
8 • Standard Accounting  
Standard Accounting Overview................................................ 8-1  
Activating/Setting Up Standard Accounting Option.................. 8-2  
Turning On Accounting............................................................. 8-4  
Turning Off Accounting............................................................. 8-5  
Turning On Account Passwords............................................... 8-6  
Turning Off Account Passwords............................................... 8-7  
Creating an Account................................................................. 8-8  
Editing Account Names and Passwords .................................. 8-9  
Selecting an Account ..............................................................8-11  
Displaying Account Totals ...................................................... 8-12  
Printing a Single Account Report ........................................... 8-13  
Printing a Multi-Account Summary Report............................. 8-13  
Clearing an Account............................................................... 8-14  
Clearing all Accounts ............................................................. 8-15  
Deleting an Account............................................................... 8-16  
9 • Reports  
Overview of Reports ................................................................ 9-1  
Printing a Report...................................................................... 9-2  
Printing on an Envelope or Tape Strip............................... 9-2  
Printing to an Attached Printer........................................... 9-2  
Register Report (Funds Report)............................................... 9-3  
Add Postage Report................................................................. 9-4  
Single Accounts Report (Accounting) ...................................... 9-5  
Multi-Account Summary Report (Accounting).......................... 9-5  
Account List Report (Accounting) ............................................ 9-6  
System Setup Report............................................................... 9-6  
Special Services Report (USPS® Confirmation Services) .......... 9-7  
Rates Summary Report ........................................................... 9-8  
Configuration Report................................................................ 9-9  
Error Report ........................................................................... 9-10  
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Table of Contents  
10 • Maintenance  
Messages Indicating Ink Cartridge Replacement .................. 10-1  
Messages Indicating Waste Ink Tank Replacement............... 10-1  
Printing a $0.00 Meter Stamp ................................................ 10-1  
Replacing the Ink Cartridge ................................................... 10-2  
Filling the Moistener............................................................... 10-4  
Maintaining the Moistener...................................................... 10-5  
Removing and Cleaning the Moistener Brush................. 10-5  
Removing/Cleaning the Moistener Wick and Holder....... 10-7  
Replacing the Print Head....................................................... 10-8  
Running Print Tests.............................................................. 10-12  
Test Print........................................................................ 10-13  
Purge............................................................................. 10-14  
Replacement of Print Head or Cartridge ....................... 10-15  
11 • Troubleshooting  
Getting Help............................................................................11-1  
Messages on LCD Display......................................................11-1  
Blank Display ..........................................................................11-1  
Display Problems (display hard to read).................................11-2  
Feeding Problems (stalled envelopes) ...................................11-2  
Printing Problems....................................................................11-3  
Moistening Problems (envelopes don't seal) ..........................11-4  
Problems Connecting to the Data Center via LAN..................11-5  
Problems Connecting to the Data Center via Analog Line......11-5  
Accidentally Printing the Wrong Postage................................11-6  
Viewing System Configuration Levels.....................................11-7  
12 • Supplies and Options  
Supplies ................................................................................. 12-1  
Options................................................................................... 12-1  
Appendix A • PC Meter Connect™  
Appendix B • How to Enter Text  
Appendix C • Glossary  
Appendix D • Specifications  
Index  
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1 • Introduction  
What's in this Guide  
Section  
Description  
Chapter 1  
Introduction  
Describes the key features of your mailing system. It  
also includes important safety notes.  
Chapter 2  
Explains the purpose and shows the location of each  
Getting to Know control and machine feature. Please read this section  
Your System  
carefully. It provides a foundation for the instructions in  
later sections of this book.  
Chapter 3  
Running Mail  
Explains how to process mail. The operations covered  
here are the ones you'll use most often.  
Chapter 4  
Explains your printing options for incoming and outgoing  
Printing Options mail.  
Chapter 5  
Explains the Normal and Custom Presets feature for  
Normal and  
Custom Presets  
saving commonly-used settings on your machine  
Chapter 6  
Explains how to connect your system to the Pitney  
Adding Postage Bowes Data Center so you can add postage and down-  
/Connecting to  
Data Center  
load the latest postal rates and software to your meter  
Chapter 7  
Provides step-by-step instructions for customizing sys-  
System Options tem operation to suit your own needs  
Chapter 8  
Provides instructions for setting up the optional standard  
Accounting  
accounting feature.  
Chapter 9  
Reports  
Provides a description of reports you can print on your  
system  
Chapter 10  
Maintenance  
Explains how to check print quality and take care of the  
ink cartridge and moistener.  
Chapter 11  
Explains how to fix common problems and tells you  
Troubleshooting what error messages mean.  
Chapter 12  
Lists the supplies and options that add to the versatility of  
Supplies/Options your mailing machine.  
Appendix A  
PC Meter  
Connect™  
Discusses PC Meter Connect™, which allows high-  
speed Internet connection to the Data Center as well as  
convenient access to machine settings from your PC.  
Appendix B  
Entering Text  
Explains how you enter text for postal codes, presets  
and special characters.  
Appendix C  
Explains terms unique to the world of mailing  
Glossary  
Appendix D  
Provides material and equipment specifications  
Specifications  
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1 • Introduction  
About Your Digital Mailing System  
Your digital mailing system's advanced features include:  
Space-saving, compact footprint  
ENERGY STAR® qualified design lowers operating costs and  
helps preserve the environment  
Large, easy-to-read display shows system status and prompts  
you through setup operations  
Semi-automatic envelope feeding, transport, and auto-eject  
Automatic date advance  
Keyboard-selectable envelope ads and inscriptions  
Convenient, one-button postage-adding via Postage By Phone®  
Stacker neatly stacks finished envelopes  
Ink jet printer provides clear, crisp imprints  
Integrated weighing platform weighs mail pieces (optional)  
Integrated rating feature calculates correct postage  
Date and time stamp for use on incoming mail or on sensitive  
documents  
Optional accounting feature tracks postage costs by department  
Password protection limits access to authorized personnel  
Full report printing capability provides hard-copy records of your  
postage transactions  
In-line moistener wets envelopes for sealing (optional)  
Ability to electronically download postage and software updates  
quickly to your machine.  
USB communication port which allows you to do postage refills/  
meter updates quickly and conveniently from your PC via the PC  
Meter Connect™ application.  
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1 • Introduction  
Postal Requirements  
The meter on your mailing machine is licensed by the United States  
Postal Service (USPS®) and you must follow some basic requirements.  
Mail must have the correct date and postage amount in the me-  
ter stamp (indicia).  
Metered mail must bear the ZIP Code location of the post office  
where the postage meter (mailing machine) is registered.  
If you move to another ZIP Code location, you must update the  
ZIP Code by calling our Customer Care Center (see page v).  
The USPS® requires a postal inspection of your machine every  
120 days. This postal inspection requirement can be automati-  
cally met by connecting to the Pitney Bowes Data Center to  
check your Postage By Phone® meter payment account balance  
or to add postage to your meter.  
NOTE: If the interval between inspections is more than 90  
i
days, your machine's display prompts "Inspection Due." If  
the interval between inspections is more than 120 days, the  
display prompts "Inspection Required." At this point, you  
won't be able to use your mailing system until your system  
is inspected. In either case, to satisfy the postal inspection  
requirement, simply:  
Follow the prompts on the "Inspection Due" screen or  
Press Add Postage and select "Check PBP Account Bal-  
ance" (which will not decrease or change the funds in your  
account).  
Tape sheets are used to apply postage on mail pieces that are  
too thick or too large to run through your machine. These sheets  
must conform to postal specifications. For best performance, we  
recommend Pitney Bowes tape sheets (see Chapter 12, Sup-  
plies and page v for ordering information).  
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1 • Introduction  
Sections of the Meter Stamp  
These are the sections that make up the meter stamp printed on  
your mail piece.  
Postage Value  
Applied  
Inscription*  
Meter Serial  
Number  
Datamatrix  
Barcode  
ZIP Code  
Origination  
Envelope Ad  
Date  
Optional Printing  
Required Printing  
*required only for certain classes of mail  
What is IntelliLink™?  
Your mailing system takes full advantage of IntelliLink™, your digital  
gateway to an entire suite of services and information that can move  
your mail more efficiently and enhance your business performance.  
IntelliLink™ technology gives you the ability to:  
Add postage funds conveniently  
You can add funds to your machine electronically via Pitney Bowes  
Postage By Phone® (requires analog phone line, a Windows PC with In-  
ternet connection, or a LAN Internet connection (DM125/DM225 only).  
Download Postal Rate Updates  
The latest postal rates can be downloaded precisely when you need  
them.  
Use USPS® Confirmation Services  
You can take advantage of special services offered by the USPS®  
such as Delivery Confirmation, Signature Confirmation, and Certified  
Mail if you have this optional feature.  
Add Features On Demand  
You can easily download envelope ads, postal inscriptions, and op-  
tional features such as departmental accounting.  
Keep Your System Current  
Electronic software download capability means you'll always have  
the latest version of your machine's operating system.  
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1 • Introduction  
About Constant Connection (LAN Network)  
[DM125 and DM225]  
Constant Connection is an option that allows you to connect your  
DM125 or DM225 machine to the Pitney Bowes Data Center via a LAN  
network that has Internet access. Constant Connection’s high-speed  
connectivity eliminates the need for an analog line and provides faster  
transmission speed when connecting through your local network.  
To use, plug one end of the Ethernet cable (supplied) to your Internet  
LAN network port and the other end to the USB adapter which plugs  
into the USB port on the back of the machine (see also Chapter 6,  
Adding Postage).  
You may leave this connected on a permanent basis; hence the  
name "constant connection".  
About PC Meter Connect™  
PC Meter Connect is another high-speed connectivity option that  
eliminates the need for an analog line. Similar to Constant Connec-  
tion, PC Meter Connect enables your meter to connect to the Inter-  
net but it does so via a Windows PC having an Internet connection.  
You simply load the PC Meter Connect™ software from the CD  
included in your starter kit into a PC with an internet connection  
(broadband, DSL, network, etc.) and connect a USB cable between  
your meter and the PC. See Appendix A - PC Meter Connect™ for  
more information.  
Before installing the PC Meter Connect software, make sure your  
PC meets these minimum requirements:  
Windows® Vista (32-bit), Windows XP, or Windows 2000 operating  
systems with the latest service packs (Mac OS is not supported)  
1.2 GHz processor  
512 MB of RAM  
administrative rights to install software  
an Internet connection.  
There are two versions of PC Meter Connect documented in this  
guide, Basic for DM100i/DM200L, and Enhanced for DM125/DM225.  
DM100i/DM200L Basic Version  
This version allows your meter to communicate to the Data Center for  
postage downloads and rate/meter updates via a PC with internet ac-  
cess. All functions are performed at the meter.  
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1 • Introduction  
About PC Meter Connect™  
DM125/DM225 Enhanced Version  
Besides the Basic features, the Enhanced version lets you, from your PC:  
walk through the entire installation process of your meter (if that is  
the method you choose when first installing)  
see status messages (such as "low funds") from the meter  
see or print your postage refill history  
set machine settings, such as date and time, printing options,  
presets, etc.  
run accounting reports  
The Enhanced version also includes links from your PC to:  
demos to walk you through common procedures  
a PDF version of this Operator Guide  
online support for your system  
the Pitney Bowes Online Store, which provides an easy and con-  
venient way to order ink cartridges, E-Z Seal®, envelopes, and  
other supplies for your system.  
See Appendix A - PC Meter Connect™ for more information.  
NOTE: Topic headings in this manual that refer to a PC Meter  
Connect™ Enhanced feature will be listed in green text.  
i
Other Sources of Information  
Other sources of information for your machine include:  
The Quick Reference Guide has condensed versions of many of  
the topics covered in this book.  
The Pitney Bowes Contact List on page v, which provides helpful  
websites and phone numbers.  
Important Safety Notes  
Follow the normal safety precautions for all office equipment.  
Please read all instructions before you attempt to operate the sys-  
tem. Save these instructions for future use.  
Use only Pitney Bowes-approved supplies, in particular aerosol  
dusters. Improper storage and use of aerosol dusters or flam-  
mable aerosol dusters can cause an explosive-like condition that  
could result in personal injury and/or property damage. Never  
use aerosol dusters labeled flammable and always read instruc-  
tions and safety precautions on the duster label.  
1-6  
SV62276 Rev. A  
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1 • Introduction  
Important Safety Notes  
Use the power cord supplied with the machine and plug it into a  
properly grounded wall outlet that's located near the machine and  
easily accessible. Failure to properly ground the machine can re-  
sult in severe personal injury and/or fire.  
The power cord wall plug is the primary means of disconnecting  
the machine from the AC supply. The unit is on whenever it is  
plugged into a live receptacle, even though the operator display  
may be blank.  
Place the mailing machine base close to an easily accessible  
wall outlet. DO NOT use a wall outlet controlled by a wall switch  
or one that is shared with other equipment.  
Do not use an adapter plug on the line cord or wall outlet.  
Do not remove the ground pin from the line cord.  
Make sure the area in front of the wall outlet into which the ma-  
chine is plugged is free from obstruction.  
DO NOT route the power cord over sharp edges or trap it be-  
tween pieces of furniture. Make sure there is no strain on the  
power cord.  
To reduce the risk of fire or electrical shock, DO NOT attempt to  
remove covers or disassemble the control panel or its base. The  
cabinet encloses hazardous parts. If you should drop or otherwise  
damage the unit, call Pitney Bowes.  
Use only Pitney Bowes approved ink, tape strips, and clean-  
ers. To obtain Material Safety Data Sheets (MSDS) for OSHA  
requirements, please go to www.pb.com/msds. When prompted,  
enter the product name, manufacturer, the Pitney Bowes MSDS  
Number, or reorder number of the item you are interested in.  
Keep fingers, long hair, jewelry and loose clothing away from  
moving parts at all times.  
Avoid touching moving parts or materials while the machine is in  
use. Before clearing a stall (jam), be sure machine mechanisms  
come to a complete stop.  
To prevent overheating, do not cover the machine.  
When removing stalled material, avoid using too much force to pro-  
tect against minor personal injury and damage to the equipment.  
Use the equipment only for its intended purpose.  
Always follow the specific occupational safety and health  
standards prescribed for your workplace.  
1-7  
SV62276 Rev. A  
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1 • Introduction  
Important Safety Notes  
CAUTION: In case of an ink spill, leaking ink or ex-  
cessive ink accumulation, immediately disconnect  
the power cord from the wall plug and contact Pitney  
Bowes. All inquiries can be done by calling 1-800 522-  
0020 and following the telephone prompts. Customer  
Service Representatives are available Monday through  
Friday, 8:00 AM - 8:00 PM ET.  
Note for California Customers Only  
The battery in this product contains perchlorate material. California  
requires perchlorate-containing products to be accompanied by the  
following notice: Percholrate Material - special handling may apply.  
See: http://www.dtsc.ca.gov/hazardouswaste/perchlorate/  
Important Telephone Safety Instructions  
The machine connects directly to analog telephone lines. For your  
protection, basic safety precautions should always be followed to  
reduce the risk of fire, electric shock, and injury to persons. These  
safety precautions include:  
WARNING: To reduce the risk of fire, use only the 26  
AWG telecommunication line cord supplied with your  
mailing machine.  
Never install telephone wiring during a lightning storm.  
Disconnect the system's telephone line during a lightning storm.  
Avoid using a telephone or equipment that connects to a tele-  
phone line during an electrical storm; there may be a remote risk  
of electrical shock from lightning.  
Do not use the telephone or equipment connected to the tele-  
phone to report a gas leak if the telephone is in the vicinity of the  
leak.  
Never install telephone jacks in wet locations.  
Do not use this product near water, for example, near a bath tub,  
wash bowl, kitchen sink or laundry tub, in a wet basement or  
near a swimming pool.  
Never touch uninsulated telephone wires or terminals unless the  
telephone line has been disconnected at the network interface.  
1-8  
SV62276 Rev. A  
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2 • Getting to Know Your System  
DM100i  
DM125  
DM200L  
DM225  
2-1  
SV62214 Rev. A  
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2 • Getting to Know Your System  
Parts of the Machine  
3
2
1
4
10  
8
5
6
7
9
DM100i/DM125  
3
2
1
4
5
10  
8
7
6
11  
9
DM200L/DM225  
2-2  
SV62214 Rev. A  
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2 • Getting to Know Your System  
Parts of the Machine  
Item Part  
Description  
Control Panel  
Allows you to enter and set up information on  
your machine (see next page for details)  
1
2
3
Top Cover  
Opens up to allow replacement of the ink car-  
tridge (see Chapter 10, Maintenance)  
Weighing  
Platform  
(optional)  
Allows you to weigh a mail piece (your system  
can then calculate postage based on the service  
selected)  
LED  
Lights green when your system is on; lights or-  
ange when your system is in "sleep" mode  
4
Stacker Tray  
Utility Slot  
Allows the neat stacking of finished mail pieces  
5
6
Allows you store the Quick Reference Guide,  
tape strips, etc. for easy access.  
Transport Re-  
lease Lever  
(two position  
Home - transport rollers engaged for processing  
mail (normal)  
7
Released - transport rollers disengaged so you  
can clear a stalled mail piece  
NOTE: The machine won't process mail  
when the lever is left in the released position.  
i
Feed Deck  
Supports your envelope, post card or tape sheet  
as it passes under the printer mechanism  
8
9
Ink Waste Tank Collects ink waste. Can slide out for mainte-  
(DM125/DM225 nance.  
only, partially  
hidden in figure)  
Moistener  
(optional)  
Applies sealing fluid to the envelope flap (you  
can seal envelopes or leave them unsealed,  
depending on how you feed them)  
10  
11  
Storage Drawer Holds your USPS® Confirmation Services and  
(DM200L/  
USPS® Return Receipt labels when used  
DM225 only)  
2-3  
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2 • Getting to Know Your System  
Control Panel  
4
2
3
1
OCT2409  
44  
6
7
7
5
Item Part/Key  
Description  
Screen Selection Allows you to select an option (◄) on the  
1
2
3
Keys  
screen with the corresponding key  
LCD Display  
Shows the current status of your system and  
prompts you through all operations  
Page Up/Page  
Down (Scroll  
Keys)  
Allows you to scroll up and down through menu  
choices (when lit, it indicates more choices)  
Lock/Power Key  
Allows you to power up or power down machine.  
4
If the lock code feature has been enabled, you  
can either power down the machine or put the  
machine into lock-down mode. In lock-down  
mode, access to the machine requires entering  
a four-digit lock code.  
Yes/Enter and  
No Keys  
Allows you to confirm an operation or answer  
Yes” or "No" to a prompt (the Yes key also  
functions as the Enter key for data entry)  
5
6
Alpha/Numeric  
Keypad  
Allows you to type in numbers and letters for  
account names, postage values, and other in-  
formation (see Appendix A, How to Enter Text)  
2-4  
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2 • Getting to Know Your System  
Control Panel  
Item Part/Key  
Description  
Feature Keys  
Allows you quick access to the key features on the  
system:  
7
Home  
Takes you back to the Home (date/postage) screen  
Normal Preset Allows you to recall settings that contain the most  
commonly printed postage value you use in your  
home or office (see Chapter 5, Normal and Custom  
Presets)  
Custom Preset Allows you access to up to five or ten custom set-  
tings that you can assign values such as postage  
amount, ad, account number, etc. (see Chapter 5,  
Normal and Custom Presets)  
Funds  
Allows you to check your postage funds and num-  
ber of mail pieces processed (see Chapter 6, Add-  
ing Postage)  
Add Postage  
Reports  
Allows you to add (refill) postage funds to your ma-  
chine conveniently (see Chapter 6, Adding Postage)  
Allows you to generate reports for postage, ac-  
counting, and other types of data (see Chapter 9,  
Reports)  
Weigh/Rate  
Options  
Allows you to weigh and calculate postage based  
on service selected (see Chapter 3, Running Mail)  
Allows you to access system setup information  
such as date, time, postage, accounts, passwords,  
etc. (see Chapter 7, System Options)  
Print Menu  
Allows you access to all the information printed on  
a mail piece such as date, time, postage, ad, in-  
scriptions, etc. (see Chapter 3, Running Mail)  
IMPORTANT: When you press one of the Feature keys, any entry  
in the preceding screen is lost unless you have first pressed the  
Yes/Enter key to confirm the entry. For example, if you entered  
an account name on one screen and then immediately pressed  
another Feature key, the account name will not be recorded by the  
system.  
2-5  
SV62214 Rev. A  
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2 • Getting to Know Your System  
Connections on Back of Machine (DM100i/DM200L)  
1
3
2
Item Part  
Description  
Phone Jack Allows you to connect to an analog phone line via a  
standard RJ-11 phone plug (supplied) so you can con-  
nect to the Pitney Bowes Data Center (see Chapter  
6, Adding Postage)  
1
USB Port  
(type B  
peripheral  
port)  
Used to connect to:  
2
• the Pitney Bowes Data Center via a USB cable con-  
nected to a Windows PC that has Internet access  
(known as PC Meter Connect™). See Chapter 6,  
Adding Postage or Appendix A for more information.  
• Data Exchange (optional software product), which  
allows you to transfer Standard Accounting data  
from your meter to your PC  
Power Input Connects to AC power cord (supplied)  
3
2-6  
SV62214 Rev. A  
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2 • Getting to Know Your System  
Connections on Back of Machine (DM125/DM225)  
2
1
5
4
3
Item Part  
Description  
Phone Jack Allows you to connect to an analog phone line via  
a standard RJ-11 phone plug (supplied) so you can  
connect to the Pitney Bowes Data Center (see  
Chapter 6, Adding Postage)  
1
Power  
Switch  
Turns power On or Off to the machine  
2
Power Input Connects to AC power cord (supplied)  
3
4
USB Port  
(type A host  
port)  
Used to connect:  
• to the Pitney Bowes Data Center via LAN Internet  
using a USB to LAN network adapter (a method  
known as "Constant Connection")  
• an external printer to print report data  
• a scanner for scanning barcodes applied to certain  
USPS Confirmation Services on mail pieces  
• an external weighing platform (scale)  
• to communicate to high-end accounting systems  
(e.g., Budget Manager, Business Manger) via a PC  
or a USB flash drive  
USB Port  
(type B  
peripheral  
port)  
Used to connect to:  
5
• the Pitney Bowes Data Center via a USB cable  
connected to a Windows PC that has Internet ac-  
cess (known as PC Meter Connect™). See Chap-  
ter 6, Adding Postage for more information.  
• Data Exchange via a PC (optional software prod-  
uct), which allows you to transfer Standard Ac-  
counting data from your meter to your PC  
2-7  
SV62214 Rev. A  
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2 • Getting to Know Your System  
This page was put in as a placeholder so you can print this guide in a  
duplex (double-sided) mode while keeping the proper page positions.  
2-8  
SV62214 Rev. A  
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3 • Running Mail  
Home Screen  
When you power up your system, the Home screen appears on the  
operating display. If your system has been set up to require a lock  
code or password, you are prompted to enter it.  
A typical Home screen is shown below (your screen may vary slightly  
depending on the options you may have on your machine):  
Page  
Up  
mmm dd yy  
◄ACCT: Name  
◄CLASS: None  
≡0.00≡  
Page  
Down  
(lit key indicates  
more menu choices)  
◄SCALE: 0lb 0.0oz  
NOTE: Topic headings in this manual that refer to a PC Meter  
Connect™ Enhanced feature will be listed in green text.  
i
Checking Funds (Postage) Availability in Machine  
At a PC Using PC Meter Connect™ (Enhanced Version)  
At the Postage tab (which is the default tab that displays when you-  
first launch the program), the postage in the meter is displayed under  
the "Current Meter Balance" section.  
NOTE: If you are accessing features from PC Meter Connect™  
(Enhanced version), please keep in mind the following:  
i
If the meter is in "sleep" mode, accessing a feature from the  
Main Window will "awaken" the meter.  
Once in an awaken state, the meter must be at the "Home"  
screen (ready to print postage) to use features found on the  
Postage, Updates, and My Meter tabs on the Main Window.  
Otherwise, a "meter is busy" message displays on the PC. This  
condition can happen, for example, if you have the Accounting  
option set up on the meter and the meter is waiting for someone  
to select an account for printing postage.  
3-1  
SV62276 Rev. A  
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3 • Running Mail  
Checking Funds (Postage) Availability in Machine  
At Meter  
1. Press Funds.  
2. The funds left, used, and pieces processed display.  
FUNDS  
Available  
Used  
Total Pieces  
$204.94  
$17.06  
40  
Available – the amount of funds (postage) left in your meter  
Used – the total of all postage ever used in the meter  
Total Pieces – the total number of mail pieces run through the  
meter that had postage applied  
3. Press Clear (back arrow key) or Home to return to Home screen.  
Applying Postage  
There are several ways you can apply postage using your mailing system:  
Key in the postage directly from the keyboard when you already  
know the amount  
Enter the weight of the mail piece manually and have the system  
calculate the postage amount using the system's internal rating  
feature  
Place the mail piece on the integrated weighing platform and  
have the system calculate the weight and then postage amount  
using the system's internal rating feature  
Each method is described in its own section that follows.  
NOTE 1: Use tape sheets to apply postage for large pieces and  
i
parcels that can't be run through the machine (see Chapter 12,  
Supplies and Options for ordering tape sheets). Feed the tape  
sheets into the machine the same way you would feed an enve-  
lope. Apply the postage tape sheets on the mail piece or parcel.  
NOTE 2: The system allows you to enter either a ZIP code or a  
i
Zone number for those USPS® classes and services that require  
a destination entry (e.g., Priority class over 1 lb.). When prompt-  
ed to enter a destination in these cases, you may either key in  
the one-digit Zone number (0-8) and select "This is a Zone" or  
key in the 5-digit ZIP code and select "This is a ZIP Code".  
3-2  
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3 • Running Mail  
Applying Postage  
Keying In the Postage Directly  
1. From the Home screen, enter the postage using the numeric  
keys. Do not enter the decimal point.  
2. Press Yes/Enter to confirm the amount.  
mmm dd yy  
≡0.42≡  
◄ACCT: Name  
◄CLASS: None  
◄SCALE: 0lb 0.0oz  
3. If using the moistener, place flap along moistener and move to-  
wards the right.  
4. Place the envelope up against the registration wall of the system  
and slide it to the right until the system grasps it. The system  
prints the meter stamp and ejects the envelope/tape sheet  
Registration  
Wall  
3-3  
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3 • Running Mail  
Applying Postage  
Entering Weight Manually  
This procedure can be used when you already know the weight of a  
mail piece and you are not using the integrated weighing platform.  
1. Press Weigh/Rate.  
2. Select “Enter Manual Weight”.  
0 lb 0.0oz  
Place mail on scale  
◄Enter manual weight  
◄Diff. weighing  
3. Key in pounds and select “Set Pounds” (maximum is 70 lbs.).  
4. Key in ounces and select “Set oz and Continue”.  
5. Select the desired class by pressing the key next to the class  
name (use the scroll keys to see additional classes).  
6. If there is no value next to the class name, more information  
is needed. Follow the prompts for the options and/or services  
available for this class of service. The last screen is usually "Ser-  
vices" and lists special services such as COD and Insurance.  
NOTE: If you are unsure if a particular class is valid for your  
mail piece, call your local post office or visit www.USPS.com.  
i
7. Select "Done" when finished entering all the class options and fees.  
8. If using the moistener, place flap  
along moistener and move towards  
the right.  
9. Place the envelope up against the  
registration wall of the system and  
slide it to the right until the system  
grasps it. The system prints the me-  
ter stamp and ejects the envelope/  
tape sheet.  
3-4  
SV62276 Rev. A  
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3 • Running Mail  
Applying Postage  
Using the Weighing Platform (Scale)  
1. Make sure scale is activated (you will see “0lb. and 0.0oz” next  
to the "Scale" on the display). See Chapter 7, System Options to  
turn your scale on if necessary.  
2. Place mail piece on scale. The weight of the mail piece will ap-  
pear on the top-line of the display and valid classes and rates for  
this weight are displayed.  
0 lb 2.3 oz  
◄1st Class  
◄Priority  
$2.67  
$3.85  
◄Pkg Service  
3. Select the desired class by pressing the key next to the class  
name (use the scroll keys to see additional classes).  
NOTE: If you are unsure if a particular class is valid for your  
mail piece, call your local post office or visit www.USPS.com.  
i
4. If there is no value next to the class name, more information is  
needed. Follow the prompts for the options and/or services avail-  
able for this class of service. The last screen shows "Services"  
and lists special services such as COD and Insurance.  
5. Select "Done" when finished entering all the class options and fees.  
6. If using the moistener, place flap  
along moistener and move towards  
the right.  
7. Place the envelope up against the  
registration wall of the system and  
slide it to the right until the system  
grasps it. The system prints the me-  
ter stamp and ejects the envelope/  
tape sheet.  
3-5  
SV62276 Rev. A  
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3 • Running Mail  
Using Differential Weighing  
Differential weighing is an optional feature that allows you to place  
multiple items on the scale, remove one item at a time, rate that  
item, and put postage on it. This is repeated until you have finished  
all of the items on the scale. This procedure is usually done when  
you have multiple mail pieces with different weights but all using the  
same class for rating.  
1. Press Weigh/Rate.  
2. Select “Diff. weighing”.  
0 lb 0.0oz  
Place mail on scale  
◄Enter manual weight  
◄Diff. weighing  
3. Place all items on the scale.  
4. Select the desired class by pressing the key next to the class  
name (use the scroll keys to see additional classes).  
5. If there is no value next to the class name, more information  
is needed. Follow the prompts for the options and/or services  
available for this class of service. The last screen is usually "Ser-  
vices" and lists special services such as COD and Insurance.  
NOTE: If you are unsure if a particular class is valid for your  
mail piece, call your local post office or visit www.USPS.com.  
i
6. Select "Done" when finished entering all the class options and fees.  
7. Remove one item from the scale.  
DIFF. WEIGHING  
Remove one mailpiece  
TOTAL:  
xlb. x.xoz  
8. A ready to print postage screen displays, which includes the rating  
class you've chosen and piece weight of the item removed.  
mmm dd yy  
≡0.00≡  
◄ACCT: Name  
◄CLASS: xxxxxxx  
◄PIECE: xlb x.xoz  
3-6  
SV62276 Rev. A  
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3 • Running Mail  
Using Differential Weighing  
9. If using the moistener, place flap  
along moistener and move towards  
the right.  
10. Place the envelope up against the  
registration wall of the system and  
slide it to the right until the system  
grasps it. The system prints the me-  
ter stamp and ejects the envelope/  
tape sheet.  
11. The same screen from Step 7 appears.  
DIFF. WEIGHING  
Remove one mailpiece  
TOTAL:  
xlb. x.xoz  
Repeat steps 7 -10 for each item that needs postage.  
12. When you have removed the last item from the scale, the "LAST  
ITEM" screen displays.  
LAST ITEM  
◄Rate this item  
◄Exit Diff. Weighing  
◄Continue  
Rate this item – select this option if you want to rate the last  
piece removed. A ready to print postage screen displays.  
Follow Steps 8-11 above. The Home screen displays when  
you are done.  
Exit Diff. Weighing – select this option if you want to exit this mode  
without rating the last item. The Home screen displays.  
Continue – select this option if you want to continue rating more  
items with the same rate. A "Place mail on scale" screen dis-  
plays. Follow Steps 7-11 above to continue.  
3-7  
SV62276 Rev. A  
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3 • Running Mail  
Selecting an Account to Track Postage  
The Departmental Accounting feature allows you to track postage by  
account. See Chapter 8, Standard Accounting, for information on set-  
ting up this feature.  
1. From Home screen, press the selection key next to ACCT: line to  
display the Accounts menu.  
2. Select "Select an account"  
ACCOUNTS  
◄Select an account  
◄Create an account  
◄Delete an account  
3. The "Select an Account" screen displays (a sample is shown be-  
low). Press Page Down to see more choices (if lit). To select an  
account:  
SELECT AN ACCOUNT  
◄0  
◄1  
(Use keypad)  
- None  
- Sales  
A. You may either key in the first digit of the account number if  
you know it and press Yes/Enter, OR  
B. Use the appropriate selection key next to the arrow.  
4. If a password has been assigned to this account, you will be  
prompted to enter one. Key in the 4-digit password if necessary.  
5. You return to the Home screen with the name of the account  
listed (the example below shows "Sales" as the account chosen).  
mmm dd yy  
≡0.00≡  
◄ACCT: Sales  
◄CLASS: None  
◄SCALE: 0lb 0.0oz  
3-8  
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3 • Running Mail  
Checking and Clearing the Batch Count  
Your system has the ability to keep track of batches of mail if desired.  
You may use this feature to track the amount of mail going out per  
day, per week, per month, etc. The system stores the postage value  
and piece count information in a "batch register". You can view and  
print the batch register values at any time. You can also clear/ reset  
the batch register to zero when necessary.  
Viewing (Checking) the Batch Count  
1. Press Funds.  
2. Press Page Down.  
3. The display shows the batch information (a sample screen is  
shown below).  
Ct l Sum  
Batch Value  
Batch Count  
$222.00  
$11.65  
3
◄Clear batch values  
Batch Count – the number of mail pieces that had postage ap-  
plied since the last time the batch count was cleared  
Batch Value – the amount of postage applied since the last time  
the batch value was cleared  
4. Press Clear (back arrow key) or press Home to return to the  
Home screen.  
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3 • Running Mail  
Checking and Clearing the Batch Count  
Printing the Batch Count  
1. Press Funds.  
2. Press Page Down twice and select "Print Funds Report".  
3. At the "Please insert envelope or tape sheet to print report"  
prompt, place the envelope/tape sheet up against the back wall of  
the system and slide it to the right until the system grasps it. The  
Funds Reports is printed and the envelope/tape strip is ejected.  
JAN 07 08  
Used:  
$464 . 270  
$000 . 000  
9:55P  
Available:  
Batch Count:  
Batch Value:  
733  
Total Pieces: 735  
$464 . 270  
Control Sum: $464 . 270  
PBP Serial No.: 0011969  
Used – the total of all postage ever used in the meter  
Available – the amount of postage left in the meter  
Total Pieces – the total number of mail pieces run through the  
meter that had postage applied  
Control Sum – the total of all postage refills for the meter. It equals  
the amount Used plus Available funds. This is a postal requirement  
that verifies an accurate accounting of postage in your machine.  
Batch Count – the number of mail pieces that had postage ap-  
plied since the last time the batch count was cleared  
Batch Value – the amount of postage applied since the last time  
the batch value was cleared  
PBP Serial No. – serial number of this meter (normally meter  
number)  
4. Press Home to return to the Home screen.  
Clearing the Batch Count  
IMPORTANT: Make sure you really want to clear the batch count;  
once you do, you can't restore the data.  
1. Press Funds.  
2. Press Page Down and select "Clear batch values".  
3. At the "Confirm Clear" prompt, press Yes/Enter to confirm. The  
batch value and batch piece registers return to zero  
4. Press Home to return to the Home screen.  
3-10  
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4 • Printing Options  
Printing Options Overview  
There are various printing options available when processing mail  
through your machine. Refer to the table below.  
Used for Used for  
Outgoing Incoming  
Mail Mail  
Printing Option  
Print a normal meter stamp (postage indicia)  
Manually changing printed date for meter stamp  
Bypass all printing and only seal the envelope  
Omit day or date when printing a meter stamp  
Add a postal inscription to the meter stamp  
Add an envelope advertisement to the meter stamp  
Adjust horizontal print position of the meter stamp  
Print the time and date only (no meter stamp)  
Print an ad, time and date only (no meter stamp)  
X
X
X
X
X
X
X
X
X
NOTE: Topic headings in this manual that refer to a PC Meter  
Connect™ Enhanced feature will be listed in green text.  
i
Sections of the Meter Stamp  
These are the sections that make up the meter stamp printed on  
your mail piece.  
Postage Value  
Applied  
Inscription*  
Meter Serial  
Number  
Datamatrix  
Barcode  
ZIP Code  
Origination  
Envelope Ad  
Date  
Optional Printing  
Required Printing  
*required only for certain classes of mail  
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4 • Printing Options  
Printing a $0.00 Meter Stamp  
If you want to check the ink imprint (meter stamp) on your machine,  
you can generate a $0.00 meter stamp for this purpose. At the Home  
screen, simply press Zero, then press Yes/Enter, and slide an enve-  
lope (or tape sheet) through the machine.  
Auto-Advance of Printed Date for the Meter Stamp  
The system is set from the factory to automatically advance the print-  
ed date on the meter stamp (as well as its internally held date) when  
the system time reaches 12:00 AM. However, you may change the  
time of day when the auto-advance of the date occurs (see Chapter  
7, System Options for more information).  
Manually Changing Printed Date for the Meter Stamp  
You may want to advance the date printed on the meter stamp if it is  
after normal business hours and you want to prepare outgoing mail  
for a future business day's mailing.  
IMPORTANT:  
You can advance the date up to 30 days from the current date.  
Changing the printed date does not change the meter's inter-  
nally held date.  
You can always return the printed date to the current date.  
You cannot change the printed date to a date earlier than the  
meter's internally held date (in an effort to "backdate" the mail).  
Accounting data is posted on the actual date the mail piece is  
run (per the internal clock/calendar in the mailing system), not  
by the date printed on the meter stamp.  
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4 • Printing Options  
Manually Changing Printed Date for the Meter Stamp  
At PC Using PC Meter Connect™ (Enhanced Version)  
1. At the My Meter tab, select Meter Settings.  
2. Select Date and Time.  
3. In the Print Date field, access the dropdown calendar. Use the <  
or > keys to select the month, then click on the day you want to  
print on your meter stamp.  
4. Click Apply. A confirmation screen displays the new date. Click OK.  
5. To set the date on your mail back to the current date, repeat  
steps 1-4 and select today's date.  
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4 • Printing Options  
Manually Changing Printed Date for the Meter Stamp  
At PC Using PC Meter Connect™ (Enhanced Version)  
NOTE: If you are accessing features from PC Meter Connect™  
(Enhanced version), please keep in mind the following:  
i
If the meter is in "sleep" mode, accessing a feature from the  
Main Window will "awaken" the meter.  
Once in an awaken state, the meter must be at the "Home"  
screen (ready to print postage) to use features found on the  
Postage, Updates, and My Meter tabs on the Main Window.  
Otherwise, a "meter is busy" message displays on the PC. This  
condition can happen, for example, if you have the Accounting  
option set up on the meter and the meter is waiting for someone  
to select an account for printing postage.  
At Meter  
1. Press Options.  
2. Select “Advance the date”.  
3. Displays current date in MM DD YY format. You may either:  
A. Select “Add one day” to advance date one day for each  
pressing of the key.  
B. Key in a number (in US from 1-30) representing the number  
of days you want to advance the date, then select “Add x  
days (1-30)”.  
4. Select “Continue”. The new date now shows in the Home screen.  
5. To set the date on your mail back to the current date, press Op-  
tions and select “Set to todays date”. You will be returned to the  
Home screen with the current (today's) date set.  
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4 • Printing Options  
Bypass All Printing and Only Seal the Envelope  
If using the moistener with pre-addressed envelopes, you can set up  
your mailing system to seal envelopes without printing a meter stamp  
on them.  
1. Press Print Menu.  
2. Select "Seal Only".  
PRINT MENU  
◄Seal Only  
◄Date & Time Only  
◄Ad Only  
The "Seal Only- No Printing" screen appears.  
3. Place flap along moistener and move towards the right.  
4. Slide the envelope to the right until the system takes hold of it.  
The system seals and ejects the piece.  
5. Select “Exit Seal Only” when finished to return to the Home  
screen.  
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4 • Printing Options  
Omitting/Restoring Day or Date on the Meter Stamp  
For most mailings, you normally print the date as part of the meter  
stamp. However, for certain classes of mail, you may want to turn off  
the date. Call your local post office or visit www.USPS.com for fur-  
ther information.  
1. Press Print Menu.  
2. Press Page Down and select “Omit day/date/other".  
PRINT MENU  
◄Ad, Date & Time  
◄Omit day/date/other  
◄Horiz. print pos  
3. Select either "Omit the day" or "Omit the date".  
◄Omit the day  
◄Omit the date  
4. You will return to the Home Screen and either the day or date will  
not display or print on the meter stamp.  
Day Omitted  
Dec - - 08  
≡0.00≡  
◄ACCT: None  
◄CLASS: None  
◄SCALE:  
0lb 0.0oz  
Date Omitted  
≡0.00≡  
- - - - - - -  
◄ACCT: None  
◄CLASS: None  
◄SCALE:  
0lb 0.0oz  
NOTE: If you want to restore the day or date, do Steps 1  
and 2 above, but select "Restore the day" or "Restore the  
date which will now display in Step 3.  
i
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4 • Printing Options  
Adding/Removing a Postal Inscription to Meter Stamp  
IMPORTANT:  
The postal inscription that prints on the meter stamp is a separate  
setting from the postal class you have chosen to rate your mail  
piece. The two normally should match for your mail piece. However,  
changing one on your meter does NOT automatically change the  
other. You need to change each in their separate settings (see Chap-  
ter 3, Running Mailing for changing the postal class for rating).  
At a PC Using PC Meter Connect™ (Enhanced Version)  
1. At the My Meter tab, select Meter Settings.  
2. Select Ads & Inscriptions.  
3. In the Inscription field, use the dropdown list to select the desired  
inscription, or select the blank option to remove an inscription. If  
you've chosen an inscription, the inscription displays on the screen.  
4. Click Apply.  
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4 • Printing Options  
Adding/Removing a Postal Inscription to Meter Stamp  
At Meter  
1. From Home screen, press Page Down to second screen and  
select "Insc.”  
◄AD: None  
◄Insc: None  
2. Select “Select an Inscript”.  
3. You may either:  
A. Key in the inscription number and press Yes/Enter.  
B. Scroll through inscriptions and then select the inscription.  
4. You return to the Home screen with the name of the inscription  
listed on the second screen.  
Downloading a Postal Inscription into Your Machine  
Your system comes pre-loaded with certain postal inscriptions. If you  
want another postal inscription, contact Pitney Bowes (see page v). In-  
scriptions can be purchased and downloaded directly into your meter.  
NOTE: Your inscription must be purchased and the machine must be  
connected to Pitney Bowes Data Center for this download procedure.  
i
1. From Home screen, press Page Down to second screen and  
select "Insc.”  
2. Select “Install an Inscript.”.  
3. Select "Connect now". The system connects to the Pitney Bowes  
Data Center (this may take a few moments). Various screens  
display, letting you know the status of the process.  
4. After connection is made and the download has completed, a  
message stating so displays. Select "OK".  
5. You return to the Home screen. Follow the procedure "Adding/  
Removing a Postal Inscription to the Meter Stamp" above to se-  
lect your new inscription.  
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4 • Printing Options  
Adding/Removing an Envelope Ad to the Meter Stamp  
At a PC Using PC Meter Connect™ (Enhanced Version)  
1. At the My Meter tab, select Meter Settings.  
2. Select Ads & Inscriptions.  
3. In the Envelope Ads field, use the dropdown list to select the  
desired Ad, or select the blank option to remove an ad. If you've  
chosen an ad, the ad displays on the screen.  
4. Click Apply.  
NOTE: The meter must be at the "Home" screen before the  
changes can be applied.  
i
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4 • Printing Options  
Adding/Removing an Envelope Ad to the Meter Stamp  
At Meter  
1. From Home screen, press Page Down to second screen and  
select “AD:”.  
◄AD: None  
◄Insc: None  
2. Select “Select an Ad”.  
3. You may either:  
A. Key in the ad number and press Yes/Enter.  
B. Scroll through ads and then select the ad.  
4. You return to the Home screen with the name of the account  
listed on the second screen.  
Downloading an Envelope Ad into Your Machine  
Your system comes pre-loaded with several envelope ads. If you  
want another envelope ad, contact Pitney Bowes (see page v).  
Ready-made items can be purchased and downloaded directly into  
your meter. We can also work with you to create custom ads.  
NOTE: Your ad must be purchased and the machine must be con-  
nected to Pitney Bowes Data Center for this download procedure.  
i
1. From Home screen, press Page Down to second screen and  
select "AD.”  
2. Select “Install an Ad”.  
3. Select "Connect now". The system connects to the Pitney Bowes  
Data Center (this may take a few moments). Various screens  
display, letting you know the status of the process.  
4. After connection is made and the download has completed, a  
message stating so displays. Select "OK".  
5. You return to the Home screen. Follow the procedure "Adding/  
Removing an Envelope Ad to the Meter Stamp" above to select  
your new ad.  
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4 • Printing Options  
Printing the Date and Time Only (no meter stamp)  
You may want to use this feature to time-stamp incoming mail or sen-  
sitive documents.  
1. Press Print Menu.  
2. Select "Date & Time Only".  
PRINT MENU  
◄Seal Only  
◄Date & Time Only  
◄Ad Only  
The "Date and Time Only - No Postage Printing" screen appears.  
3. Place the envelope up against the  
registration wall of the system and  
slide it to the right until the system  
grasps it. The system prints the time  
and date and ejects the envelope/  
tape sheet.  
NOTE: Make sure you orient the  
i
mail piece so the date and time  
prints on a blank section of the  
mail piece.  
4. Select “Exit Date and Time” when finished to return to the Home  
screen.  
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4 • Printing Options  
Printing an Ad, Date, and Time Only (no meter stamp)  
You may want to use this feature in conjunction with selecting the  
"Received" envelope ad to time-stamp incoming mail or sensitive  
documents.  
1. Press Print Menu.  
2. Press Page Down and select "Ad, Date & Time".  
PRINT MENU  
◄Ad, Date & Time  
◄Omit day/date/other  
◄Horiz. print pos.  
3. The "Print Ad, Date & Time" screen appears.  
If you have already an envelope ad set as part of your meter  
stamp, that ad is listed on the display next to the "Ad" selec-  
tion. If this is the correct ad, continue with step 4.  
If you need to change the ad, or select one if none was  
chosen, select "Ad", then select "Select an Ad". Choose an  
ad from the list provided. You return to the "Print Ad, Date &  
Time" screen.  
4. Place the envelope up against the  
registration wall of the system and  
slide it to the right until the system  
grasps it. The system prints the ad,  
time and date, and ejects the enve-  
lope/tape sheet.  
NOTE: Make sure you orient the  
i
mail piece so the date and time  
prints on a blank section of the  
mail piece.  
5. Select “Exit Ad Date & Time” when finished to return to the Home  
screen.  
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4 • Printing Options  
Adjusting Horizontal Print Position of Meter Stamp  
You may need to adjust slightly the left/right print position of the me-  
ter stamp on a mail piece.  
1. Press Print Menu.  
2. Press Page Down and select “Horiz. print pos.”  
PRINT MENU  
◄Ad, Date & Time  
◄Omit day/date/other  
◄Horiz. print pos.  
3. Key in the print distance from the right edge of the envelope to  
the meter stamp (from 3-24 mm).  
4. Press Yes/Enter to return to the Print Menu.  
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4 • Printing Options  
This page was put in as a placeholder so you can print this guide in a  
duplex (double-sided) mode while keeping the proper page positions.  
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5 • Normal and Custom Presets  
What is a Preset?  
A preset is very similar to a “shortcut” on your computer. It recalls a  
setting that already contains the postage class, the postage value,  
fees for special service such as Delivery Confirmation, and possibly  
other values.  
Your machine has two types of presets, Normal and Custom; and  
they actually work the same way. The Normal Preset is simply the  
“most frequently used” preset, and contains the values that always  
appear on your machine when it is first powered on or after it awak-  
ens from a "sleep" mode. Generally, Custom Presets contain more  
postal parameters than the Normal Preset, and are used less frequently.  
Why Should I Use Presets?  
Presets save you time. You don’t have to concern yourself with indi-  
vidually selecting the class, special services, etc. – all that informa-  
tion is automatically contained in the preset.  
The Normal preset is generally set to the most commonly printed  
postage value you use in your home or office. Many of our customers  
choose to set the Normal preset for First Class Letter, since that is  
the cost of mailing a 1-ounce, First Class letter.  
®
Why Should I Always Include a USPS “Class” in my  
Preset?  
The advantage of including a Class as part of your Preset is that  
anytime there is a USPS® rate change, when you download the new  
rates into your meter, your Preset will automatically be updated with  
the new rate, if applicable. If there is no Class associated with your  
Preset, the system has no way of knowing which value to update.  
NOTE: Topic headings in this manual that refer to a PC Meter  
Connect™ Enhanced feature will be listed in green text.  
i
5-1  
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5 • Normal and Custom Presets  
Normal Preset  
Normal Preset comes pre-configured. You can change these settings  
by re-defining new values (vs. editing existing values) by following  
the procedure below.  
IMPORTANT:  
You cannot delete the Normal Preset, but you can define new  
values for the Normal Preset based on the current condition of  
the machine.  
The Normal preset must include a class.  
The Normal preset displays after you turn on your machine or  
after you activate the machine from "sleep" mode.  
When a rate change become effective, always check the post-  
age values assigned to all presets to make sure that they com-  
ply with the new rates.  
5-2  
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5 • Normal and Custom Presets  
Normal Preset  
Viewing (and Selecting) the Normal Preset  
At a PC Using PC Meter Connect™ (Enhanced Version)  
1. Select the My Meter tab.  
2. Click Meter Settings.  
3. Click on "View Preset".  
4. At the Preset field, use the dropdown menu to view or select  
the Normal preset.  
View Presets Screen from  
PC Meter Connect™  
5. Click OK (to accept the new choice) or Cancel (to leave the old  
choice).  
NOTE: If you are accessing features from PC Meter Connect™  
(Enhanced version), please keep in mind the following:  
i
If the meter is in "sleep" mode, accessing a feature from the  
Main Window will "awaken" the meter.  
Once in an awaken state, the meter must be at the "Home"  
screen (ready to print postage) to use features found on the  
Postage, Updates, and My Meter tabs on the Main Window.  
Otherwise, a "meter is busy" message displays on the PC. This  
condition can happen, for example, if you have the Accounting  
option set up on the meter and the meter is waiting for someone  
to select an account for printing postage.  
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5 • Normal and Custom Presets  
Normal Preset  
Viewing (and Selecting) the Normal Preset (cont'd)  
At Meter  
1. Press Custom Preset.  
2. Press Page Down.  
3. Select "View Preset". The display lists all presets.  
4. Select "Normal Preset" (it should be the first preset on the list).  
The first screen of defined values for Normal Preset is listed.  
Press Page Down to see the remainder of the defined values.  
NOTE: The number of screens and the values displayed may  
vary, depending on the options used for your preset and the  
options installed on your machine.  
i
0-Normal Preset  
Postage:  
Class:  
Ad:  
$0.00  
1st Cl Ltr  
None  
0-Normal Preset  
None  
Insc:  
Date print:  
Mode  
Yes  
Key In  
0-Normal Preset  
Horiz Pos:  
9
5. When you press Page Down to the last screen, you have a choice:  
0-Normal Preset  
◄Select this preset  
◄Continue  
A. If you want to use the Normal Preset as is, select "Select this  
preset". You return to the Home screen with the Normal  
Preset chosen (using the values just shown).  
B. Select "Continue" to return to the View a Preset screen.  
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5 • Normal and Custom Presets  
Normal Preset  
Defining New Values for the Normal Preset  
To define new values (change the settings) for the Normal preset:  
1. Establish the proper settings on the machine (such as 1st Class  
letter, No Ad, etc.) that you want the preset to contain.  
2. Press Custom Preset.  
3. Select "Define Normal Preset".  
4. You will be prompted if all current values are correct:  
A. If you press Yes/Enter, the new values are saved and you  
return to the Custom Presets menu.  
B. If you press No, the system will display the current values.  
Press Page Down to see the remainder of the current values.  
NOTE: The number of screens and the values displayed  
may vary, depending on the options used for your preset  
and the options installed on your machine.  
i
Current Values  
Postage:  
Class:  
Ad:  
$0.44  
1st Cl Ltr  
None  
Current Values  
Insc:  
Date print:  
Mode  
None  
Yes  
Key In  
Current Values  
Horiz Pos:  
9
Current Values  
◄Continue  
5. Select "Continue" at the last screen to return to the first screen in  
step 4, and save the current values as the Normal preset, or press  
Home to return to the Home screen to establish the proper settings  
(see step 1).  
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5 • Normal and Custom Presets  
Custom Presets  
The machine can store up to 10 Custom Presets. Press Custom  
Preset to access the Customer Preset menu:  
CUSTOM PRESETS  
◄Select Preset  
◄Define New Preset  
◄Define Normal Preset  
CUSTOM PRESETS  
◄View Preset  
◄Delete Preset  
◄Edit Preset Name  
IMPORTANT:  
Preset postage values are subject to the high value warning  
feature. This feature warns you when you manually key in a  
postage value that is higher than your typical value (see Chap-  
ter 7, System Options) to help prevent you from accidentally  
printing an incorrect postage value.  
When a rate change becomes effective, always check the post-  
age values assigned to all presets to make sure that they com-  
ply with the new rates.  
5-6  
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5 • Normal and Custom Presets  
Custom Presets  
Selecting a Custom Preset  
At a PC Using PC Meter Connect™ (Enhanced Version)  
1. Select the My Meter tab.  
2. Click Meter Settings.  
3. Click on "View Preset".  
4. At the Preset field, use the dropdown menu to select the preset  
desired.  
View Presets Screen from  
PC Meter Connect™  
5. Click OK (to accept the new choice) or Cancel (to leave the old  
choice).  
At Meter  
1. Press Custom Preset.  
2. Select "Select Preset". The display lists all presets created on  
your system. A sample list is shown below.  
SELECT CUSTOM PRESET  
◄1 Preset 1 First Class  
◄2 Preset 2 Parcels  
◄3 Preset 3 Priority  
3. Press Page Down to see additional choices (if available).  
4. Select the preset you want to use. You return to the Home  
screen with the preset values chosen.  
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5 • Normal and Custom Presets  
Custom Presets  
Defining a New Custom Preset  
To define (create) a new Custom Preset:  
1. Establish the proper settings on the machine (such as No Ad,  
$0.44, etc.) that you want the preset to contain.  
2. Press Custom Preset.  
3. Select "Define New Preset".  
4. You will be prompted if all current values are correct.  
A. If you press Yes/Enter, the system will prompt for the name of  
this preset. Key in a name for the preset. It can be up to twelve  
alpha/numeric characters long. To access alpha characters,  
repeatedly press the appropriate number key until the desired  
character displays. When finished, select "OK". The new val-  
ues are saved and you return to the Custom Preset menu.  
B. If you press No , the system will display the current values.  
Press Page Down to see the remainder of the defined values.  
NOTE: The number of screens and the values displayed may  
vary, depending on the options used for your preset and the  
options installed on your machine.  
i
Current Values  
Postage:  
Class  
Ad:  
$0.44  
1st Cl Ltr  
None  
Current Values  
Insc:  
Date print:  
Mode  
None  
Yes  
Key In  
Current Values  
Horiz Pos:  
9
Current Values  
◄Continue  
5. Select "Continue" at the last screen to return to the correct values  
prompt in Step 4, or press Home to return to the Home screen.  
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5 • Normal and Custom Presets  
Custom Presets  
Viewing (and Selecting) a Custom Preset  
At a PC Using PC Meter Connect™ (Enhanced Version)  
1. Select the My Meter tab.  
2. Click Meter Settings.  
3. Click on "View Preset".  
4. At the Preset field, use the dropdown menu to select the preset  
desired.  
View Presets Screen from  
PC Meter Connect™  
5. Click OK (to accept the new choice) or Cancel (to leave the old  
choice).  
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5 • Normal and Custom Presets  
Custom Presets  
Viewing (and Selecting) a Custom Preset (cont'd)  
At Meter  
1. Press Custom Preset.  
2. Press Page Down.  
3. Select "View Preset". The display lists all presets.  
4. Select the preset you want to view. The first screen of defined  
values for the Custom Preset is listed. Press Page Down to see  
the remainder of the defined values.  
NOTE: The number of screens and the values displayed may  
vary, depending on the options used for your preset and the  
options installed on your machine.  
i
1-Preset 1 First Class  
Postage:  
Class:  
Ad:  
$0.44  
1st Cl Ltr  
None  
1-Preset 1 First Class  
Insc: None  
Date print:  
Mode  
Yes  
Key In  
1-Preset 1 First Class  
Horiz Pos:  
9
5. When you press Page Down to the last screen, you have a choice:  
1-Preset 1 First Class  
◄Select this preset  
◄Continue  
A. If you want to use this Custom Preset as is, select "Select  
this preset". You return to the Home screen with this Custom  
Preset chosen (using the values just shown).  
B. Select "Continue" to return to the View a Preset screen.  
5-10  
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5 • Normal and Custom Presets  
Custom Presets  
Editing a Custom Preset Name  
You may change the name of a preset if you want.  
1. Press Custom Preset.  
2. Press Page Down and select "Edit Preset Name".  
3. The display lists all the Custom Presets. Select the preset you  
want to edit.  
4. The system will prompt for the new name of this preset. Key in  
the new name for this preset. It can be up to twelve alpha/numer-  
ic characters long. To access alpha characters, repeatedly press  
the appropriate number key until the desired character displays.  
5. When finished, select "OK". You return to the Custom Preset  
menu.  
6. Press Home to return to the Home screen.  
Deleting a Custom Preset  
Deleting a preset removes all the values assigned to it and removes  
it from the Preset Menu.  
IMPORTANT: Once you delete a preset, its values are gone. You  
can't recover a deleted preset.  
1. Press Custom Preset.  
2. Press Page Down and select "Delete Preset". The display lists  
all presets.  
3. Select the preset you want to delete.  
4. At the prompt to clear the Preset, press Yes/Enter. The preset is  
deleted.  
5. The system confirms that the preset has been deleted. Select  
"Continue". You return to the Custom Preset menu.  
6. Press Home to return to the Home screen.  
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5 • Normal and Custom Presets  
This page was put in as a placeholder so you can print this guide in a  
duplex (double-sided) mode while keeping the proper page positions.  
5-12  
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6 • Adding Postage/Connecting to  
Data Center  
Postage and Your Machine  
Postage is stored internally in your meter. When you need to add more,  
you simply establish communications between your meter and the Pit-  
ney Bowes Data Center, and specify the amount of postage you wish to  
download. The postage is electronically transferred to your meter from  
your Pitney Bowes Postage By Phone® meter payment account.  
You must establish a Pitney Bowes Postage By Phone® meter pay-  
ment account and have funds available in it before you can down-  
load the funds (for postage) to your meter. There are several ways  
you can arrange to have funds put in your Postage By Phone® me-  
ter payment account (send in a check, direct withdrawal, establish  
credit, etc.). See the Pitney Bowes Contact List on page v to call for  
further information.  
NOTE: Topic headings in this manual that refer to a PC Meter  
Connect™ Enhanced feature will be listed in green text.  
i
Establishing Communications Between Your Machine  
and the Pitney Bowes Data Center  
You can establish communications between your meter and the  
Pitney Bowes Data Center in three ways:  
Connect your machine to a LAN network that has Internet ac-  
cess. This is known as "Constant Connection" (see page 6-5).  
[DM125/DM225 models only]  
Install the PC Meter Connectsoftware on a Windows PC that has  
Internet access and connect a USB cable between your meter and  
the PC (see page 6-6, and also Appendix A - PC Meter Connect™).  
Connect the meter to an analog phone line if you do not have In-  
ternet access via a LAN network or a PC (see page 6-7).  
NOTE: Postage refills, software upgrades and rates downloads  
will typically be much faster using an Internet connection.  
i
IMPORTANT:  
For printing postage, the meter does not have to be connected to the  
Pitney Bowes Data Center. However, we recommended you keep your  
meter in a "ready-to-connect" state to the Pitney Bowes Data Center on  
a permanent basis (using any one of the above connection methods).  
6-1  
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6 • Adding Postage/Connecting to Data Center  
Downloads from the Data Center to Your Machine  
When you connect to the Pitney Bowes Data Center to add postage  
or perform other transactions, the Data Center may activate other  
downloads while the machine is connected. If some type of software/  
postal update or download is available, a message stating so dis-  
plays.  
If a download is not mandatory, you will be prompted with either  
“Get Update now” or “Skip; Get later”. Select the one that makes  
sense to you at that time.  
If a download is mandatory, only “Get Update now" displays and  
you must perform the download.  
After the download has completed, a message stating so displays.  
If you need to reboot the system, the prompt "Restart now" dis-  
plays. Select this to restart the system.  
If no rebooting is necessary, simply select "Continue" to return to  
the Home screen.  
IMPORTANT:  
While the meter is processing a download from the Pitney Bowes  
Data Center, do not disconnect the analog phone line, USB cable,  
or power from the meter.  
Wait until the meter has finished processing before disconnecting  
the meter. You will know this has occurred when the meter's Home  
screen showing postage and date displays.  
The following downloads/activities may occur when your system is  
connected to the Pitney Bowes Data Center:  
System/Software Update  
If there has been an important update to the software that runs your  
system, you will be notified that a required update is necessary.  
Envelope Ads/Postal Inscriptions  
If you ordered new envelope advertisements or postal inscriptions,  
you will be notified that you can perform a download to obtain these.  
6-2  
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6 • Adding Postage/Connecting to Data Center  
Downloads from the Data Center to Your Machine  
®
Upload Pending Electronic USPS Confirmation Service Records  
If you are using the optional USPS® Confirmation Services feature,  
your services records can be uploaded to USPS® for processing. See  
Pitney Bowes publication SV61156 for more information on this option-  
al feature. Visit our website (see page v) and enter "SV61156" in the  
search box on the home page to locate and view this document.  
Postal/ZIP Code Update  
If the Postal Code on record at the Pitney Bowes Data Center does  
not match the Postal/ZIP Code of your system, the code will be  
downloaded into your system. (When a system is moved to a new  
Postal Code, the Data Center enters the new code into the record. The  
system is updated when a connection is made to the Data Center.)  
Postal Inspection  
The USPS® requires a postal inspection of your machine every 120  
days. This postal inspection requirement can be automatically met  
by connecting to the Pitney Bowes Data Center to check your Post-  
age By Phone® meter payment account balance or to add postage to  
your meter.  
NOTE: If the interval between inspections is more than 90 days,  
i
your machine's display prompts "Inspection Due." If the interval  
between inspections is more than 120 days, the display prompts  
"Inspection Required." At this point, you won't be able to use  
your mailing system until your system is inspected. In either  
case, to satisfy the postal inspection requirement, simply:  
Follow the prompts on the "Inspection Due" screen, or  
Press Add Postage and select "Check PBP Account Bal-  
ance" (which will not decrease or change the funds in your  
account).  
6-3  
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6 • Adding Postage/Connecting to Data Center  
Downloads from the Data Center to Your Machine  
Postal Rate Update  
Postal rates change periodically by the USPS®. If new rates are avail-  
able, you can download them quickly and easily directly from the Pitney  
Bowes Data Center. The new rates are normally available for download  
at least seven days before the effective date. Once the effective date  
has been reached (or passed), you have to download the new rates.  
The display tells you when a Rate Change update is complete. It  
also tells you if the update is immediate or takes effect at a later date  
by listing the new date.  
NOTE: If you decide to take the update and the rates go into  
effect in the future, you will not be printing postage at the new  
rates until the effective date is reached.  
i
If the rate for a First Class letter has changed and is effective imme-  
diately, a screen displays showing the present preset postage and  
asks you if you want to reset the normal preset postage. Press Yes/  
Enter. A screen displays for you to enter the new rate.  
NOTE: When a Rate Change update takes place it may also af-  
i
fect other presets you have set in your mailing machine. You  
must check all your presets to insure that they conform to the  
new rates. See Chapter 7, System Options for instructions on  
changing preset values.  
As part of downloading the new rates, we recommend that you print  
the last rates update report (see figure below) when prompted.  
System will begin using new rates on the date effective.  
Description  
Zip/Zone  
US Rates  
Version  
C .01  
F .02  
Effective  
DEC 06 07  
MAY 12 08  
Meter No.:  
3231234  
of  
Page  
1
1
Downloaded: MAY 10 08 11:59A  
Printed: MAY 10 08 12:05P  
Description – the specific type of rate that is affected  
Version – the alpha-numeric identifier used for this rate  
Effective Date – the date the new rate takes effect  
Meter No. – the serial number of this meter  
Downloaded – the date and time the new rates were downloaded  
into the machine  
Printed – the date and time this report was printed  
6-4  
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6 • Adding Postage/Connecting to Data Center  
Using a LAN Network (Constant Connection) to  
Establish Communications with the Data Center  
[DM125/DM225]  
Constant Connection is an option that allows you to connect your  
DM125 or DM225 machine to the Pitney Bowes Data Center via a  
LAN network that has Internet access. Constant Connection’s high-  
speed connectivity eliminates the need for an analog line and pro-  
vides faster transmission speed when connecting through your local  
network.  
To use, plug one end of the Ethernet cable (supplied) to your Internet  
LAN network port and the other end to the USB adapter which plugs  
into either one of the two USB "A" ports on the back bottom of the  
machine (see figure below).  
You may leave this connected on a permanent basis; hence the  
name "constant connection".  
USB to LAN  
network  
adapter plugs  
into either  
one of these  
USB "A"  
ports  
DM125/DM225 Back of Machine  
6-5  
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6 • Adding Postage/Connecting to Data Center  
Using PC Meter Connect™ to Establish Communications  
with the Data Center  
NOTE: For information on installing this feature on your PC, see  
i
™.  
Appendix A - PC Meter Connect  
Once installed, all you need to do is verify that the PC Meter Con-  
nect™ icon is in the system tray (this indicates it is running), and that  
there is no red "X" on the icon (which indicates the meter is not de-  
teced by the application).  
Icon in System Tray  
NOTE: If the PC Meter Connect software was not running for  
i
some reason (you'll know this when you don't see the PC Meter  
Connect icon in the system tray), double clicking on the desktop  
icon will restart the software. Alternately, you may click on the Start  
button > All Programs > Pitney Bowes > PC Meter Connect. A PC  
Meter Connect icon will then appear in system tray.  
Desktop  
Shortcut Icon  
If you connect or disconnect your machine from the PC, messages  
display from the PC Meter Connecticon in the system tray:  
"Meter Not Connected" displays when you disconnect your meter  
from the PC. The red "x" stays on the icon thereafter.  
"Meter detected" displays when you connect your meter to the PC  
(after it had been disconnected). The red "x" disappears.  
6-6  
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6 • Adding Postage/Connecting to Data Center  
Using Analog Phone Line to Establish Communications  
with the Data Center  
If you do not have a Windows PC available with Internet access, you  
may establish communications to the Pitney Bowes Data Center using  
an analog phone line. The following are usually analog phone lines:  
Fax lines  
Residential phone lines  
Lines used by modems or credit card readers  
Plug the telephone line (supplied) into the connector on the back  
of the meter (see Chapter 2, Getting to Know Your System). Use a  
dedicated analog phone line if possible (one that is not shared with  
other devices) to avoid possible issues.  
NOTE: Postage refills, software upgrades and rates downloads  
will typically be much faster using an Internet connection.  
i
IMPORTANT:  
Phone systems installed in some businesses are not analog  
and may damage your system. If you are unsure about your  
phone line, contact your telephone company or local network  
administrator.  
If you have a DSL line and want to connect your meter using  
the analog phone jack on the back for the meter, you should  
install a DSL filter obtained from your DSL provider before con-  
necting the meter.  
While the meter is processing a download from the Pitney  
Bowes Data Center, do not disconnect the analog phone line,  
USB cable, or power from the meter. Wait until the meter's  
main screen showing postage and date displays before discon-  
necting and moving the meter.  
PC Meter Connect™ is a much faster method to perform postage  
refills and software downloads than using an analog phone con-  
nection.  
If you want to use the PC Meter Connect method of connect-  
ing to the Data Center, unplug the analog phone line from the  
back of the machine, then connect the USB cable between  
your machine and your PC.  
6-7  
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6 • Adding Postage/Connecting to Data Center  
Checking Funds (Postage) Availability in Machine  
At a PC Using PC Meter Connect™ (Enhanced Version)  
At the Postage tab (which is the default tab that displays when you-  
first launch the program), the postage in the meter is displayed under  
the "Current Meter Balance" section.  
NOTE: If you are accessing features from PC Meter Connect™  
(Enhanced version), please keep in mind the following:  
i
If the meter is in "sleep" mode, accessing a feature from the  
Main Window will "awaken" the meter.  
Once in an awaken state, the meter must be at the "Home"  
screen (ready to print postage) to use features found on the  
Postage, Updates, and My Meter tabs on the Main Window.  
Otherwise, a "meter is busy" message displays on the PC. This  
condition can happen, for example, if you have the Accounting  
option set up on the meter and the meter is waiting for someone  
to select an account for printing postage.  
At Meter  
1. Press Funds.  
2. The funds left, used, and pieces processed display.  
FUNDS  
Available  
Used  
Total Pieces  
$204.94  
$17.06  
40  
Available – the amount of funds (postage) left in your meter  
Used – the total of all postage ever used in the meter  
Total Pieces – the total number of mail pieces run through the  
meter that had postage applied  
3. Press Clear (back arrow key) or Home to return to Home  
screen.  
6-8  
SV62276 Rev. A  
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6 • Adding Postage/Connecting to Data Center  
Checking Your Account Balance in the Postage By  
®
Phone System  
NOTE: The Postage By Phone® account balance represents the  
i
funds in your account, not the amount in your meter. Also, your  
system must be connected to the Pitney Bowes Data Center to  
view this balance.  
Other items that display with your Postage By Phone balance include:  
Prepaid – the amount you have prepaid in your Postage By  
Phone® account balance (by sending in a check, using your  
credit card, etc.)  
Other – the amount you have on credit on your Postage By  
Phone® account balance (by signing up to one of the various  
Pitney Bowes credit programs such as Purchase Power, etc.)  
At a PC Using PC Meter Connect™ (Enhanced Version)  
At the Postage tab (which is the default tab that displays when you  
first launch the program), view "Account Balance at Pitney Bowes".  
At Meter  
1. Make sure your machine can make connection to the Data Center.  
2. Press Add Postage.  
3. Select “Check PBP balance”.  
ADD POSTAGE TO METER  
◄Add $xx  
◄Add another amount  
◄Check PBP balance  
4. The system connects to the Pitney Bowes Data Center (this may  
take a few moments). Various screens displays, letting you know  
the status of the process.  
5. The Prepaid and Other balances displays. Press No.  
PBP Balance  
Prepaid  
Other  
$xxx  
$xxx  
Add postage? (yes or no)  
If there are no updates for your system, you will return to the  
Home screen. If there are updates available, the display notifies  
you of this fact.  
6-9  
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6 • Adding Postage/Connecting to Data Center  
Adding Postage  
You can add postage to your machine any time you need to, as long  
as you have enough funds in your Postage By Phone® account and  
your system is connected to the Pitney Bowes Data Center.  
At a PC Using PC Meter Connect™ (Enhanced Version)  
1. At the Postage tab, click on Add Postage to Meter.  
2. Enter in the amount you desire, or choose one of the pre-set  
amounts for quicker selection. Click Confirm to continue.  
3. A status bar displays, letting you know the progress of the trans-  
action. After the postage has been downloaded into your meter,  
you have choice to print a receipt from your PC:  
A. To bypass the printing of the receipt, click Skip.  
B. To print, click Print Receipt. The Refill Receipt screen displays.  
Refill Receipt  
from PC Meter  
Connect™  
C. Click Print to continue. The receipt prints at your PC printer.  
Click Done when finished.  
Postage in Meter - amount of postage (funds) in your meter.  
Prepaid on Account - amount you have left in your Postage By  
Phone® system account of those funds you paid for in advance  
(by sending in a check, direct withdrawal, etc.)  
Credit Line Available - amount you have left in your Postage By  
Phone® system account of those funds you established as credit  
with Pitney Bowes (such as Purchase Power®, etc.).  
Refill Amount - amount of your refill.  
Account No. - your Postage By Phone® system account number.  
Meter No. - your meter serial number (on record with the USPS)  
which is printed on the meter stamp.  
6-10  
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6 • Adding Postage/Connecting to Data Center  
Adding Postage  
At Meter  
1. Make sure your machine can make connection to the Data Center.  
2. Press Add Postage.  
3. You may select “Add $xx” to add the amount shown.  
OR  
Select “Add another amount”. Key in the amount, in whole dol-  
lars, that you want to add and select “Continue”.  
ADD POSTAGE TO METER  
◄Add $xx  
◄Add another amount  
◄Check PBP balance  
NOTE 1: The minimum amount of postage you can add is $1.  
i
NOTE 2: The amount shown in the "Add $xx" selection line  
represents the amount of postage you added the last time.  
i
4. The system connects to the Pitney Bowes Data Center (this may  
take a few moments). Various screens display, letting you know  
the status of the process.  
5. The Amount Added and Available balances displays.  
POSTAGE ADDED  
AmountAdded  
Available  
$xx  
$xx  
Receipt? (Yes or No)  
Amount Added – the amount of the postage downloaded into the  
meter  
Available – the amount of postage available to use in the meter.  
This represents any balance you had in the meter before adding  
postage, plus the refill amount.  
6-11  
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6 • Adding Postage/Connecting to Data Center  
Adding Postage  
At Meter (cont'd)  
6. If a receipt is desired, press Yes/Enter and insert envelope/tape  
sheet through machine (see sample below) OR press No or  
Home to return to the Home Screen.  
Account No: 17907023  
Refill: OCT 23 08 11:38A  
Refill Amount: $100.000  
Meter No.: 3167354  
OCT 23 08  
Funds Available in Meter: $115.000  
Prepaid: $935.780  
11:38A  
Additional Funds Available: $000.000  
Refill – the date and time the new postage was added to your  
machine  
Refill Amount – the amount of the new postage you downloaded  
into your machine  
Funds Available in Meter – the amount of postage available to  
use in the meter. This represents any balance you had in the  
meter before adding postage, plus the refill amount.  
Prepaid – the amount you have prepaid in your Postage By  
Phone® account balance (by sending in a check, using your  
credit card, etc.)  
Additional Funds Available – the amount you have on credit on  
your Postage By Phone® account balance (by signing up to one  
of the various Pitney Bowes credit programs such as Purchase  
Power, etc.)  
Account No. – your Postage By Phone® account number  
Meter No. – the serial number of this meter  
6-12  
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6 • Adding Postage/Connecting to Data Center  
Printing a Funds (Postage) Report  
(only accessible at the meter itself)  
A funds report allows you to print a record of how much postage has  
been used and how much is remaining in the machine.  
1. Press Funds.  
2. Press Page Down to the third screen.  
◄Check PBP balance  
◄Print Funds Report  
3. Select "Print Funds Report".  
4. At the insert envelope or tape sheet prompt, insert an envelope  
or tape sheet into the machine. The machine prints the funds  
report (see sample below).  
5. Press Clear (back arrow key) or Home to return to Home  
screen.  
JAN 07 08  
Used:  
$464 . 270  
$000 . 000  
9:55P  
Available:  
Batch Count:  
Batch Value:  
733  
Total Pieces: 735  
$464 . 270  
Control Sum: $464 . 270  
PBP Serial No.: 0011969  
Used – the total of all postage ever used in the meter  
Available – the amount of postage left in the meter  
Total Pieces – the total number of mail pieces run through the  
meter that had postage applied  
Control Sum – the total of all postage refills for the meter and equals  
the amount Used plus Available. This is a postal requirement that  
verifies an accurate accounting of the postage in your machine.  
Batch Count – the number of mail pieces that had postage ap-  
plied since the last time the batch count was cleared  
Batch Value – the amount of postage applied since the last time  
the batch value was cleared  
PBP Serial No. – serial number of this meter (normally meter number)  
6-13  
SV62276 Rev. A  
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6 • Adding Postage/Connecting to Data Center  
Performing USPS Meter Inspection  
At a PC Using PC Meter Connect™ (Enhanced Version)  
Select the Updates tab, then click on "Perform Meter Inspection" Af-  
ter several moments, a Meter Inspection Completed screen displays.  
Click OK.  
At Meter  
Even though this procedure is the same as checking your Postage By  
Phone account balance, it satisfies the USPS® inspection requirements.  
1. Make sure your machine can make connection to the Data Center.  
2. Press Add Postage.  
3. Select “Check PBP balance”.  
ADD POSTAGE TO METER  
◄Add $xx  
◄Add another amount  
◄Check PBP balance  
4. The system connects to the Pitney Bowes Data Center (this may  
take a few moments). Various screens displays, letting you know  
the status of the process.  
5. The Prepaid and Other balances displays. Press No.  
PBP Balance  
Prepaid  
Other  
$xxx  
$xxx  
Add postage? (yes or no)  
If there are no updates for your system, you will return to the  
Home screen. If there are updates available, the display notifies  
you of this fact.  
6-14  
SV62276 Rev. A  
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6 • Adding Postage/Connecting to Data Center  
Downloading Files or Updating System  
Use this option when you need to manually:  
Restart an interrupted download  
Download postal inscriptions, envelope ads, meter software up-  
dates, rate updates, or updating PC Meter Connect™ software  
At a PC Using PC Meter Connect™ (Enhanced Version)  
Select the Updates tab, then click on Update Software. The pro-  
gram will check and inform you if you need any updates. When  
prompted, click Continue. When it is finished, click Done.  
At Meter  
1. Make sure your machine can make connection to the Data Center.  
2. Press Options.  
3. Press Page Down to the third screen.  
4. Select "Connect-Data Center".  
OPTIONS  
◄Postage Values  
◄LockCode/Passwords  
◄Connect-Data Center  
5. Select "Uploads & Downloads".  
DATA CENTER  
◄Uploads & Downloads  
◄Phone Parameters  
◄Distributor Values  
6. The system connects to the Pitney Bowes Data Center (this may  
take a few moments). Various screens display, letting you know  
the status of the process.  
6-15  
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6 • Adding Postage/Connecting to Data Center  
Settings for Connecting to the Data Center  
You can modify the settings on your machine that are used to con-  
nect to the Pitney Bowes Data Center. These include analog phone  
line settings (tone or pulse, dial prefix, etc.), firewall settings, and  
distributor settings. The Data Center menu choices are:  
Uploads and Downloads  
Phone Parameters (affects analog phone connections to Data  
Center)  
Firewall settings (affects PC Internet connections to Data Center)  
Distributor Values (affects both analog phone line and PC inter-  
net connections to Data Center)  
DATA CENTER  
◄Uploads and Downloads  
◄Phone Parameters  
◄Firewall Settings  
DATA CENTER  
◄Distributor Values  
IMPORTANT: For Data Center settings so marked in this manual,  
do not change the settings unless directed to do so by your Pitney  
Bowes representative.  
Uploads and Downloads  
Use this feature to connect to the Pitney Bowes Data Center for soft-  
ware downloads, new updates, etc. See Downloading Files or Updat-  
ing System on preceding page for procedure.  
6-16  
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6 • Adding Postage/Connecting to Data Center  
Settings for Connecting to the Data Center  
Phone Parameters (for analog line connection to Data Center)  
This menu option allows you to modify the phone connection settings  
on your machine (tone or pulse, dial prefix, etc.) when using an ana-  
log phone line to connect to the Pitney Bowes Data Center.  
PHONE PARAMETERS  
Tone/Pulse  
◄Dialing Prefix  
◄Change PbP Number  
PHONE PARAMETERS  
◄Modem Parameters  
Selecting Tone/Pulse  
Use this to tell the system whether you have a tone or pulse type phone.  
1. Press Options.  
2. Press Page Down twice.  
3. Select "Connect-Data Center".  
4. Select "Phone Parameters".  
5. Select "Tone/Pulse".  
6. Select Tone or Pulse, whichever is appropriate. The display  
shows the new setting.  
7. Press Clear (back arrow key) to return to Data Center menu.  
8. Press Clear (back arrow key) to return to Options menu.  
Entering the Dial Prefix  
Use this if you need to dial a prefix number (like 9) to get an outside  
line.  
1. Press Options.  
2. Press Page Down twice.  
3. Select "Connect-Data Center".  
4. Select "Phone Parameters".  
5. Select "Dialing Prefix".  
6. Key in the prefix number you want (such as a "9").  
7. Select "OK". You return to the Data Center menu.  
8. Press Clear (back arrow key) to return to Options menu.  
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6 • Adding Postage/Connecting to Data Center  
Settings for Connecting to the Data Center  
Phone Parameters (cont'd)  
Change Postage By Phone® (PbP) Number  
NOTE: Use this if you need to change the number for Postage By  
Phone® but only if you are directed to by a Pitney Bowes agent.  
i
1. Press Options.  
2. Press Page Down twice.  
3. Select "Connect-Data Center".  
4. Select "Phone Parameters"  
5. Select "Change PbP Number".  
6. A warning that you should only change this number if instructed  
to by Pitney Bowes displays. Press Yes/Enter to continue, or No  
to return to the Data Center menu.  
7. Press Clear (back arrow key) to delete the existing phone number.  
8. Key in the new phone number (excluding prefix).  
9. Select "OK". You return to the Data Center menu.  
10. Press Clear (back arrow key) to return to Options menu.  
Change Modem Parameters  
NOTE: Use this if you need to change the modem settings used  
to dial into the Pitney Bowes Data Center but only if you are di-  
rected to by a Pitney Bowes representative  
i
1. Press Options.  
2. Press Page Down twice.  
3. Select "Connect-Data Center".  
4. Select "Phone Parameters".  
5. Press Page Down  
6. Select "Modem Parameters".  
7. A warning displays telling you that you should only change this  
number if instructed to by Pitney Bowes. Press Yes/Enter to  
continue or No to return to the Data Center menu.  
8. Key in the new modem parameters (they will contain both alpha  
and numeric characters) as given by your Pitney Bowes agent.  
9. Select "Set New Value". The display will show "Modem Init String  
has been updated".  
10 Select "Continue". You return to the Phone Parameters menu.  
11. Press Clear (back arrow key) twice to return to Options menu.  
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6 • Adding Postage/Connecting to Data Center  
Settings for Connecting to the Data Center  
Firewall Settings (affects PC Internet connections to Data  
Center)  
This menu option allows you to modify the firewall settings when us-  
ing an Internet connection via LAN to connect to the Pitney Bowes  
Data Center. Further information on Internet settings can be found in  
the Troubleshooting section of Appendix A - PC Meter Connect™.  
To access the firewall settings:  
1. Press Options.  
2. Press Page Down twice.  
3. Select "Connect-Data Center".  
4. Select "Firewall Settings".  
5. The following selections appear.  
A. Ping - press the soft key next to this selection to toggle be-  
tween “Enabled” or “Disabled”.  
If you enable Ping, then your mailing system will respond to  
electronic inquiries (pings) from external hosts. These inqui-  
ries are generally used by external systems to determine if  
your system is accessible. If you reply to a Ping, you will re-  
turn your mailing system’s IP address to the requesting host.  
B. Trust - Press the soft key next to this selection to see the choices:  
None – No external hosts have been verified as trust-  
worthy/secure and you cannot communicate externally.  
All – All external computer system will be considered  
trustworthy, and will be allowed to contact your mailing  
system through your firewall.  
Trusted Host Only – Only those computer systems that  
you have specifically identified (by supplying their IP ad-  
dress) will be allowed to communicate with your system.  
Press the soft key next to the desired selection to choose it.  
6. After you make you choices, you return the Firewall menu. Press  
Clear (back arrow key) to return to Options menu.  
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6 • Adding Postage/Connecting to Data Center  
Settings for Connecting to the Data Center  
Distributor Values (affects both analog line and PC internet  
connections to Data Center)  
This option allows you to modify the parameters that your machine  
uses to connect to the Pitney Bowes Data Center. A brief description  
of each parameter is provided on the next page.  
IMPORTANT: Do not change the Distributor Values unless directed  
to do so by your Pitney Bowes representative.  
To access the Distributor Values:  
1. Press Options.  
2. Press Page Down twice.  
3. Select "Connect-Data Center".  
4. Select "Distributor Values".  
5. Select the parameter you want to modify from the list appearing  
in the display. Use Page Down if needed to access your choice.  
SELECT TO VIEW/EDIT  
◄Account & User ID  
◄Global Password  
◄ANI/LCZ Server IP  
SELECT TO VIEW/EDIT  
◄ANI/LCZ Server Port  
◄Primary DNS Server  
◄Secondary DNS Server  
SELECT TO VIEW/EDIT  
◄Distributor URL  
◄Backup PbP URL  
6. A warning message displays that reminds you that entering a  
wrong value may result in errors connecting to the Data Center.  
If you want to continue, press Yes/Enter; otherwise, press No to  
return to the Select to View/Edit menu.  
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6 • Adding Postage/Connecting to Data Center  
Settings for Connecting to the Data Center  
Distributor Values (cont'd)  
7. Key in a new entry for that parameter (some entries may require  
alpha-numeric characters). When finished, either select "Restore  
Default" (if you made a mistake or changed your mind) or "Set  
the new value" (if you are satisfied with your new entry).  
8. If you have changed a parameter, a message confirming the new  
setting displays. If you selected "Restore Default", a message in-  
forming you that the parameter has been set to the original Fac-  
tory setting displays. In either case, select "Continue" to return to  
the Select to View/Edit menu.  
9. Press Clear (back arrow key) to return to Options menu.  
Account and User ID  
This is the account number and the user ID that your system uses to  
dial into the internet service provider (ISP) that allows you to connect  
to Pitney Bowes.  
Global Password  
This is the password your system uses to dial into your internet ser-  
vice provider.  
ANI/LCZ Server IP  
This is the internet address of the Automatic Number Identification  
(ANI)/Least Cost Zone (LCZ) server that identifies your system and  
routes your call to a zone that ensures the lowest cost for the con-  
nection.  
ANI/LCZ Server Port  
The server port number identifies the port number on the ANI/LCZ  
server to which your system connects.  
Primary DNS Server  
This is the internet address of the Pitney Bowes primary domain  
name server (DNS). The domain name server converts your system  
name to its IP address.  
Secondary DNS Server  
This is the internet address of the Pitney Bowes secondary domain  
name server (DNS).  
Distributor URL  
The Universal Resource Locator (URL) of the web page to which  
your system connects.  
Backup PbP URL  
The Universal Resource Locator (URL) of the backup web page to  
which your system connects.  
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6 • Adding Postage/Connecting to Data Center  
This page was put in as a placeholder so you can print this guide in a  
duplex (double-sided) mode while keeping the proper page positions.  
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7 • System Options  
System Options Overview  
System options allow you to customize the machine to be configured  
to your organization's unique needs.  
Basic options include:  
Advancing the printed date for the meter stamp  
Setting the machine to the current (today's) date  
Adjusting the Contrast (of the display)  
Turning Features On or Off (if installed on machine)  
Setting Date, Time, and Timeouts  
Setting Postage Values (Funds Warnings)  
Setting Lock Code and Passwords  
Scale Options (accessed from the Home screen)  
Connecting to Data Center settings (see Chapter 6- Adding Post-  
age/Connecting to Data Center)  
Most of the basic system options are accessed by pressing Options  
and selecting your choice from the menu as shown below. The one  
exception is Scale settings, which is accessed by the Scale selection  
key at the Home screen.  
OPTIONS  
◄Advance the date  
◄Set to todays date  
◄Adjust the Contrast  
OPTIONS  
◄Turn items ON/OFF  
◄Time and Timeouts  
◄Postage Values  
OPTIONS  
◄LockCode/Passwords  
◄Connect-Data Center  
◄Advanced Features  
NOTE: Topic headings in this manual that refer to a PC Meter  
Connect™ Enhanced feature will be listed in green text.  
i
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7 • System Options  
System Options Overview  
Advanced options include:  
Manage USPS® Confirmation Delivery Records. See Pitney  
Bowes publication SV61156 for more information on this optional  
feature. Visit our website (see page v) and enter "SV61156" in  
the search box on the home page to view this document.  
Barcode Scanner (used to enter and track USPS special ser-  
vices on certain mail pieces with the above optional feature)  
Maintenance Mode (see Chapter 10, Maintenance)  
Change Language  
Meter Withdrawal (for withdrawing postage funds)  
Run Install Mode  
The advanced options are accessed by pressing Options and se-  
lecting "Advanced Features", which displays a menu of options:  
ADVANCED FEATURES  
◄Manage Conf Records  
◄Barcode Scanner  
◄Maintenance mode  
ADVANCED FEATURES  
◄Change Language  
◄Meter Withdrawal  
◄Run Install Mode  
Basic Options  
Advancing the Printed Date for the Meter Stamp  
You may want to advance the date printed on the meter stamp if it is  
after normal business hours and you want to prepare outgoing mail  
for a future business day's mailing.  
IMPORTANT:  
You can advance the date up to 30 days from the current date.  
Changing the printed date does not change the meter's inter-  
nally held date.  
You can always return the printed date to the current date.  
You cannot change the printed date to a date earlier than the  
meter's internally held date (in an effort to "backdate" the mail).  
Accounting data is posted on the actual date the mail piece is  
run (per the internal clock/calendar in the mailing system), not  
by the date printed on the meter stamp.  
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7 • System Options  
Basic Options  
Advancing the Printed Date for the Meter Stamp (cont'd)  
At PC Using PC Meter Connect™ (Enhanced Version)  
1. At the My Meter tab, select Meter Settings.  
2. Select Date and Time.  
3. In the Print Date field, access the dropdown calendar. Use the <  
or > keys to select the month, then click on the day you want to  
print on your meter stamp.  
4. Click Apply. A confirmation screen displays the new date. Click OK.  
5. To set the date on your mail back to the current date, repeat  
steps 1-4 and select today's date.  
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7 • System Options  
Basic Options  
Advancing the Printed Date for the Meter Stamp (cont'd)  
At PC Using PC Meter Connect™ (Enhanced Version)  
NOTE: If you are accessing features from PC Meter Connect™  
(Enhanced version), please keep in mind the following:  
i
If the meter is in "sleep" mode, accessing a feature from the  
Main Window will "awaken" the meter.  
Once in an awaken state, the meter must be at the "Home"  
screen (ready to print postage) to use features found on the  
Postage, Updates, and My Meter tabs on the Main Window.  
Otherwise, a "meter is busy" message displays on the PC. This  
condition can happen, for example, if you have the Accounting  
option set up on the meter and the meter is waiting for someone  
to select an account for printing postage.  
At Meter  
1. Press Options.  
2. Select “Advance the date”.  
3. Displays current date in MMM DD YY format (for US). You may  
either:  
Select “Add one day” to advance date one day for each  
pressing of the key.  
OR  
Key in a number (in US from 1-30) representing the number  
of days you want to advance the date, then select “Add x  
days (1-30)”.  
4. Select “Continue”. The new date now shows in the Home screen.  
5. To set the date on your mail back to the current date, press Op-  
tions and select “Set to todays date”. You will be returned to the  
Home screen with the current (today's) date set.  
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7 • System Options  
Basic Options  
Set Meter Stamp to Today's Date  
1. Press Options.  
2. Select "Set to todays date". You will be returned to the Home  
screen with the current (today's) date set.  
Adjusting the Contrast of the Display  
1. Press Options.  
2. Select "Adjust the Contrast".  
3. Select "Increase Contrast" or "Decrease Contrast" to change the  
contrast level as necessary.  
ADJUST CONTRAST  
◄Increase Contrast  
◄Decrease Contrast  
█ █ █ █ █ █  
4. Press Clear (back arrow key) or Yes/Enter to return to the Op-  
tions menu.  
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7 • System Options  
Basic Options  
Turning Features On and Off  
You can turn on and off several features on your machine.  
1. Press Options.  
2. Press Page Down.  
3. Select "Turn items ON/OFF".  
4. Depending on the options available, you may have one or more  
features listed.  
TURN FEATURES ON/OFF  
◄Accounting  
◄Account Passwords  
◄Auto Rating  
TURN FEATURES ON/OFF  
◄Special Services  
◄Preset Class Lookup  
5. Select the feature you want to turn on or off. You will be prompt-  
ed to turn the feature ON or OFF, depending on the current state  
of the machine. Options listed below may or may not be avail-  
able on your machine.  
Accounting - this turns on or off the Standard Accounting  
feature (see Chapter 8, Standard Accounting).  
Accounting Passwords - this turns on or off the requirement  
for operators to enter passwords when choosing a depart-  
mental account if accounting passwords are set up (see  
Chapter 8, Standard Accounting).  
Auto-Rating - this turns on or off the auto-rating feature,  
which calculates the postage amount for a mail piece based  
on the weight, the class, and services selected.  
Special Services - this allows you to customize prompts for  
the USPS® Confirmation Services feature. Items include:  
Prompt Receipt - turns on or off the prompt to print a receipt  
after uploading your USPS® Confirmation Services records  
Upload Records - turns on or off the prompt to upload your  
USPS® Confirmation Services records  
Records Warning - turns on or off the prompt that notifies  
you when a specified number of USPS® Confirmation Ser-  
vices records has been reached in your system. Key in a  
number between 1 and 200, and press Yes/Enter.  
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7 • System Options  
Basic Options  
Turning Features On and Off (cont'd)  
Preset Class Lookup - this turns on or off the prompt for a  
class when you are saving a preset that has no class listed  
(also known as "key-in postage").  
6. Depending on the features chosen, you may need to press Clear  
(back arrow key) to return to the Options Menu.  
Setting the Date, Time, and Timeouts  
You can change the system date/time, set the date/time to daylight  
savings time, change the time at which your system advances the  
date/time to the next day, and set the amount of time your system  
can remain inactive before reverting to the normal preset values.  
TIME & TIMEOUTS  
◄Normal Preset  
◄Sleep Mode  
◄Autodate Advance  
TIME & TIMEOUTS  
◄Correct Drift  
◄Daylight Saving  
Setting the Time for Machine to Revert to Normal Preset  
The normal preset is a set of values (postage, ad, account and so  
on) that your machine display automatically returns to after a set pe-  
riod of time. You can set the amount of time the display takes before  
it reverts to the normal preset.  
1. Press Options.  
2. Press Page Down.  
3. Select "Time and Timeouts".  
4. Select "Normal Preset"  
5. Key in the amount of minutes (from 1-240) before the system  
returns to the normal preset.  
6. Select "OK". The display returns to Time and Timeouts menu.  
7. Press Clear (back arrow key) to return to Options Menu.  
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7 • System Options  
Basic Options  
Setting the Date, Time, and Timeouts (cont'd)  
Setting ENERGY STAR® Sleep Mode Activation Time  
You can set the amount of time the machine waits until entering  
"sleep mode". When the machine is in sleep mode, the display is  
blank and you can't process mail. You awaken the machine by mere-  
ly pressing any button on the control panel.  
1. Press Options.  
2. Press Page Down.  
3. Select "Time and Timeouts".  
4. Select "Sleep Mode"  
5. Key in the amount of minutes (from 1-240) before the system  
goes into sleep mode.  
6. Select "OK". The display returns to Time and Timeouts menu.  
7. Press Clear (back arrow key) to return to Options menu.  
Standby Mode for DM125/DM225 Models–In order to reach the  
lowest use of power while still plugged into an outlet, the switch on  
the back of the meter may be toggled "off". Before resuming power to  
the meter, the switch will need to be switched to the "on" position.  
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7 • System Options  
Basic Options  
Setting the Date, Time, and Timeouts (cont'd)  
Setting Autodate Advance  
The feature is factory set to 12:00 AM. This means that at 12:00 AM,  
the system advances the date of the meter stamp to the new date.  
You can set the system to advance the date of the meter stamp at  
12:00 PM (afternoon) instead. With this setting, it allows you to meter  
mail in the afternoon for the next day's mailing mail if your mail is  
sent out in the morning.  
1. Press Options.  
2. Press Page Down.  
3. Select "Time and Timeouts".  
4. Select "Autodate advance".  
5. The following selections appear.  
A. Switch AM/PM Use the soft key next to this selection to  
toggle between "AM or "PM". Select "Continue".  
B. Disable - Use the soft key next to this selection to disable the  
feature and return to using 12:00 AM as the time when the  
machine advances the date of the meter stamp.  
6. The display returns to Time and Timeouts menu.  
7. Press Clear (back arrow key) to return to Options menu.  
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7 • System Options  
Basic Options  
Setting the Date, Time, and Timeouts (cont'd)  
Correct Drift  
Sometimes, the time on the machine may need to be corrected due  
to internal "drift" or the activation of Daylight Saving Time.  
1. Press Options.  
2. Press Page Down.  
3. Select "Time and Timeouts".  
4. Press Page Down.  
5. Select "Correct Drift".  
6. You have your choice of adding or subtracting minutes from the  
current time displayed.  
ADJUST THE TIME  
Currently:  
5:52 PM  
◄Add 1-120 min  
◄Subtract 1-120 min  
A. To add minutes:  
• Select "Add 1-120 min" to add minutes.  
• Key in the number of minutes you need to add and select  
"Continue".  
B. To subtract minutes:  
• Select "Add 1-120 min" to subtract minutes.  
• Key in the number of minutes you need to subtract and  
select "Continue".  
7. The display returns to Time and Timeouts menu.  
8. Press Clear (back arrow key) to return to Options menu.  
Setting Daylight Savings Time  
1. Press Options.  
2. Press Page Down.  
3. Select "Time and Timeouts".  
4. Press Page Down.  
5. Select "Daylight Saving". The display shows the current setting.  
6. Select "Enable" to use Daylight Saving Time, or select "Disable"  
if you don't use Daylight Saving Time. Your selected setting is  
saved and the display returns to the Time and Timeouts menu.  
7. Press Clear (back arrow key) to return to Options menu.  
7-10  
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7 • System Options  
Basic Options  
Setting the Date, Time, and Timeouts (cont'd)  
Setting System Time  
NOTE: You cannot change the system time to a date earlier than  
the actual date, and you can advance the time to the next day's  
date only.  
i
At a PC Using PC Meter Connect™ (Enhanced Version)  
1. At the My Meter tab, select Meter Settings.  
2. Select Date and Time.  
3. In the system field, place your cursor over the day, hour or minute  
and use the ^ or v keys to select the time/date of your machine.  
4. Click Apply. A confirmation screen displays the new time. Click OK.  
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7 • System Options  
Basic Options  
Setting Postage Values (Funds Warnings)  
You can specify values so that when your postage funds drop below  
a certain level, or if you try to enter too much postage for a piece of  
mail, the system displays a warning.  
Setting the High Value Warning  
You can have the machine warn you when you manually key in a  
postage value that is higher than a maximum amount that you spec-  
ify. This feature helps prevent you from accidentally printing a post-  
age value that's more than you need.  
NOTE: This warning does not display for postage amounts deter-  
mined by the internal rating feature.  
i
At a PC Using PC Meter Connect™ (Enhanced Version)  
1. Select the My Meter tab  
2. Click Meter Settings.  
3. Click Warnings.  
4. At the High Value Warning field, enter a value up to $99.000 for  
which you want the system to prompt you for high warning.  
5. Click Apply.  
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7 • System Options  
Basic Options  
Setting Postage Values (Funds Warnings) (cont'd)  
Setting the High Value Warning (cont'd)  
At Meter  
1. Press Options.  
2. Press Page Down.  
3. Select "Postage Values".  
4. Select "High postage amount".  
SET POSTAGE VALUES  
◄High postage amount  
◄Low funds amount  
5. Key in the value you want, including the digits to the right of the  
decimal point if you want a fractional value like .75 or $1.50. Se-  
lect "OK".  
6. Press Clear (back arrow key) to return to Options menu.  
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7 • System Options  
Basic Options  
Setting Postage Values (Funds Warnings) (cont'd)  
Setting the Low Funds Warning  
You can set up the system so that when the postage remaining  
reaches a certain level, the system will remind you to add postage.  
At a PC Using PC Meter Connect™ (Enhanced Version)  
1. Select the My Meter tab  
2. Click Meter Settings.  
3. Click Warnings.  
4. At the Low Funds Warning field, enter a value up to $9999.990 for  
which you want the system to prompt you for low funds warning.  
5. Click Apply.  
At Meter  
1. Press Options.  
2. Press Page Down.  
3. Select "Postage Values".  
4. Select "Low funds amount".  
5. Key in the amount you want (in whole dollars only). Select "OK".  
6. Press Clear (back arrow key) to return to Options menu.  
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7 • System Options  
Basic Options  
Changing the Lock Codes and Passwords  
Setting/Disabling the Lock Code  
The Lock Code feature prevents unauthorized access to your mailing  
system. If you establish a lock code, then a user will need to enter  
the Lock Code after:  
you power-up the machine  
the machine has entered sleep mode and you need to awaken it  
you press the Lock/Power key and choose "Lock the meter", and  
you want to access the machine  
1. Press Options.  
2. Press Page Down twice.  
3. Select "LockCode/Passwords".  
4. Select "Meter Lock Code". If there is an existing lock code, you  
are prompted to key in the 4-digit code.  
PASSWORDS  
◄Meter Lock Code  
◄Supervisor Password  
5. You then have a choice to either disable the lock code (if pres-  
ent) or change (or establish) the lock code.  
Meter Lock Options  
◄Disable Lock Code  
◄Change Lock Code  
A. To disable the lock code:  
Select "Disable Lock Code". At the "Meter Lock Code has  
been disabled" message, select "Continue".  
B. To change or establish the lock code:  
Select "Change Lock Code". At the prompt, type in a new  
lock code (4 digits) and select "Continue". Re-enter the new  
lock code again to confirm and select "Continue". At the  
"Meter Lock Code has been enabled" message, select "Con-  
tinue".  
6. Press Clear (back arrow key) to return to Options menu.  
7-15  
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7 • System Options  
Basic Options  
Changing the Lock Codes and Passwords (cont'd)  
Setting/Disabling the Supervisor Password  
A Supervisor password can be used to prevent unauthorized account  
changes within the Departmental Accounting feature. If you establish  
a Supervisor password, a user will need to enter this password to  
add, edit, or delete Departmental Accounts; and for clearing Depart-  
mental Account totals.  
NOTE: You need to set up a Supervisor password also if you  
want to enable Account passwords (see Chapter 8, Standard  
i
Accounting).  
1. Press Options.  
2. Press Page Down twice.  
3. Select "LockCode/Passwords".  
4. Select "Supervisor Password" If there is an existing supervisor  
password, you are prompted to key in the 4-digit code.  
PASSWORDS  
◄Meter Lock Code  
◄Supervisor Password  
5. You then have a choice to either disable the password (if pres-  
ent) or change (or establish) the password.  
Supervisor Options  
◄Disable password  
◄Change password  
A. To disable the password:  
Select "Disable Password". At the "Supervisor Password has  
been disabled" message, select "Continue".  
B. To change or establish the password:  
Select "Change password". At the prompt, type in a new  
password (4 digits) and select "Continue". Re-enter the new  
password again to confirm and select "Continue". At the  
"Supervisor Password has been enabled" message, select  
"Continue".  
6. Press Clear (back arrow key) to return to Options menu.  
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SV62276 Rev. A  
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7 • System Options  
Basic Options  
Setting Scale Options  
There are several options you can set with your scale such as zero-  
ing the weight on the scale, turning the scale on/off, viewing metric  
weights, and saving/changing class or ZIP settings when weight  
changes on your scale. Most of the scale options are accessed by  
pressing the selection key next to SCALE: line at the Home screen.  
Dec 23 09  
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◄ACCT: Sales  
◄CLASS: None  
◄SCALE: 0lb 0.0oz  
The Scale Options menu choices are:  
SCALE OPTIONS  
◄Zero the scale  
◄Turn Scale OFF  
◄View metric weight  
WHEN WEIGHT CHANGES  
◄Change/Retain class  
◄Change/Retain ZIP  
Zeroing the Scale  
You can reset the scale to zero to lessen the chance of accidentally  
printing the wrong postage.  
At a Using PC Meter Connect™  
Select the My Meter tab, then click Reset Scale To Zero. A "Scale  
Has Been Recalibrated" message displays.  
At Meter  
1. At the Home screen, press the selection key next to SCALE: line.  
2. Select "Zero the scale".  
3. The scale will zero out the weight and you return to the Home  
screen.  
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SV62276 Rev. A  
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7 • System Options  
Basic Options  
Setting Scale Options (cont'd)  
Turning Scale On or Off  
You may turn on and off the scale function as necessary.  
1. At the Home screen, press the selection key next to SCALE: line.  
2. Select "Turn Scale OFF (or ON)".  
3. You return to the Home screen with either the scale on or off.  
Scale Turned On Screen  
Scale Turned Off Screen  
Dec 23 09  
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Dec 23 09  
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◄CLASS: None  
◄SCALE: 0lb 0.0oz  
◄ACCT: Sales  
◄CLASS: None  
◄SCALE: OFF  
Viewing Metric Weight  
You may view the weight currently displayed on the scale in grams.  
1. At the Home screen, press the selection key next to SCALE: line.  
2. Select "View metric weight".  
3. The current weight displays in grams.  
Current weight is:  
73g  
◄Continue  
4. Select "Continue" to return to the Home screen.  
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SV62276 Rev. A  
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7 • System Options  
Basic Options  
Setting Scale Options (cont'd)  
Setting Weight Change Options  
You can set how the scale reacts regarding the class of service or  
ZIP code when the weight changes.  
1. At the Home screen, press the selection key next to SCALE: line.  
2. Press Page Down.  
3. You have a choice to set the class setting or ZIP setting.  
WHEN WEIGHT CHANGES  
◄Change/Retain class  
◄Change/Retain ZIP  
A. To change Class settings, select "Change/Retain class".  
Select either change class or retain class when weight  
changes. The current condition is listed at the bottom of the  
screen.  
WHEN WEIGHT CHANGES  
◄Change Class  
◄Retain Class  
(Currently Change)  
B. To change ZIP settings, select "Change/Retain ZIP". Select  
either change ZIP or retain ZIP when weight changes. The  
current condition is listed at the bottom of the screen.  
WHEN WEIGHT CHANGES  
◄Change ZIP  
◄Retain ZIP  
(Currently Change)  
4. Press Clear (back arrow key) to return to the Home screen.  
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SV62276 Rev. A  
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7 • System Options  
Basic Options  
Setting Scale Options (cont'd)  
Setting Class Change Options  
You can set how the scale reacts regarding the ZIP code when the  
class changes.  
1. At the Home screen, press the selection key next to SCALE: line.  
2. Press Page Down twice.  
3. Select "Change/Retain ZIP".  
WHEN CLASS CHANGES  
◄Change/Retain ZIP  
4. Select either change ZIP or retain ZIP when class changes. The  
current condition is listed at the bottom of the screen.  
WHEN CLASS CHANGES  
◄Change ZIP  
◄Retain ZIP  
(Currently Change)  
5. Press Clear (back arrow key) to return to the Home screen.  
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SV62276 Rev. A  
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7 • System Options  
Advanced Options  
Advanced options allow you access to features that are used very  
infrequently such as maintenance mode, meter withdrawal, etc. The  
Advanced Feature menu includes:  
Manage USPS® Confirmation Delivery Records (refer to Pitney  
Bowes publication SV61156 for information on this optional fea-  
ture). Visit our website (see page v) and enter "SV61156" in the  
search box on the home page to locate and view this document.  
Barcode Scanner (used to enter and track USPS special ser-  
vices on certain mail pieces with the above optional feature)  
Maintenance Mode (refer to Chapter 10, Maintenance for infor-  
mation on this option)  
Change Language  
Meter Withdrawal (for withdrawing postage funds from your sys-  
tem and for taking your system out of service)  
Run Install Mode  
ADVANCED FEATURES  
◄Manage Conf Records  
◄Barcode Scanner  
◄Maintenance mode  
ADVANCED FEATURES  
◄Change Language  
◄Meter Withdrawal  
◄Run Install Mode  
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SV62276 Rev. A  
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7 • System Options  
Advanced Options  
Barcode Scanner  
This option allows you to set how the optional barcode scanner inter-  
prets data read from the barcode label attached to mail pieces that  
have a USPS Confirmation Services feature applied on them.  
1. Press Options.  
2. Press Page Down twice.  
3. Select "Advanced Features".  
4. Select "Barcode Scanner".  
5. The following selections appear.  
A. Default - Use the soft key next to this selection to toggle be-  
tween "E-Service" or "ZIP". This determines how the scanner  
interprets the data being scanned– as either an E-service  
code or a ZIP code – when entering USPS Confirmation ser-  
vices records into your mailing machine.  
B. Auto-Enter - Use the soft key next to this selection to toggle  
between "OFF" or "ON". This determines if the system auto-  
matically advances to the next screen after scanning a post  
code or barcode label, without having to press the softkey to  
continue to the next screen. If the setting is off, you have to  
manually press the softkey to continue to the next screen.  
Change Language  
The machine is capable of displaying all screens, operator prompts,  
and options in either English or Spanish (Español). English is the de-  
fault language when the machine is initially powered up. To change  
the screens to Spanish (or back to English when Español is selected):  
1. Press Options.  
2. Press Page Down twice.  
3. Select "Advanced Features".  
4. Press Page Down once.  
5. Select "Change Language".  
6. Select the desired language, English or Español  
Your system will return to the first Advanced Features screen in  
the new language. To return to the Main screen press Home. The  
language you selected will remain in effect until it is changed again.  
7-22  
SV62276 Rev. A  
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7 • System Options  
Advanced Options  
Meter Withdrawal (Withdrawing Postage Funds)  
For a meter withdrawal, you need to move the remaining balance of  
postage from your machine into your Postage By Phone® Account.  
Normally this is done if you are no longer going to use the machine.  
NOTE 1: Contact Pitney Bowes first before withdrawing funds.  
i
NOTE 2: Machine must be connected to the Pitney Bowes Data  
Center.  
i
1. Press Options.  
2. Press Page Down to the third screen.  
3. Select "Advanced Features".  
OPTIONS  
◄Advanced Features  
4. Press Page Down to the second screen.  
5. Select "Meter Withdrawal".  
ADVANCED FEATURES  
◄Meter Withdrawal  
6. Select "Transfer all funds from meter to PBP account".  
REMOVE FUNDS  
◄Transfer all funds  
from meter to PBP  
account  
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SV62276 Rev. A  
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7 • System Options  
Advanced Options  
Meter Withdrawal (Withdrawing Postage Funds) (cont'd)  
7. The system dials into the Pitney Bowes Data Center (this may  
take a few moments). Various screens displays, letting you know  
the status of the process.  
8. The Transfer Successful screen displays. Select "Continue".  
TRANSFER SUCCESSFUL  
Funds moved to PBP  
account  
$xxx.xx  
◄Continue  
9. At the prompt "Print Funds Report?", press Yes/Enter and insert  
envelope/tape sheet through machine (see sample below) OR  
simply press Home. "Out of Service" appears on the display.  
JAN 07 08  
Used:  
$464 . 270  
$000 . 000  
9:55P  
Available:  
Batch Count:  
Batch Value:  
733  
Total Pieces: 735  
$464 . 270  
Control Sum: $464 . 270  
PBP Serial No.: 0011969  
NOTE: "Available" should show a zero ($000.000) dollar  
amount.  
i
7-24  
SV62276 Rev. A  
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7 • System Options  
Advanced Options  
Run Install Mode  
Running “Install Mode” allows you to review, and change if desired,  
most of the values that were selected when the machine was first  
installed via the procedure in the Quick Install Guide. This option  
provides a convenient location to set several values all at once. Pa-  
rameters that may be set by running the Install mode include:  
Select a language  
Key in the correct local time  
Print a test pattern  
Enter the two-digit scale location code  
Set the dialing prefix (the number you have to dial to get an  
outside line)  
To run the install mode:  
1. Press Options.  
2. Press Page Down twice  
3. Select "Advanced Features".  
4. Press Page Down once  
5. Select "Run Install Mode".  
At this point you will be presented the option to select a language,  
which is the first step of the install procedure. Simply follow the  
screen prompts until you reach the “Installation Successful” screen.  
Select "OK" and you will be returned to the main screen with your  
new values active.  
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SV62276 Rev. A  
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7 • System Options  
This page was put in as a placeholder so you can print this guide in a  
duplex (double-sided) mode while keeping the proper page positions.  
7-26  
SV62276 Rev. A  
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8 • Standard Accounting (Option)  
Standard Accounting Overview  
An accounting feature on a mailing system allows you to track  
your postage costs by categories. These categories can represent  
whatever makes sense to your organization - departments, people,  
locations, projects, etc. Tracking your mailing expenses by category  
allows you to manage and budget your postal costs in a more effi-  
cient manner.  
The optional standard accounting feature allows you to store the follow-  
ing information for each account:  
A name up to 12 alphanumeric characters long.  
An account number.  
The item total. This is the total number of pieces of mail charged  
to an account since it was last cleared.  
The value total. This is the total amount of postage charged to an  
account since it was last cleared.  
An account password (if set up)  
The maintenance of your accounts is done through programs on the  
Accounts menu (below), accessible by pressing the selection key  
next to ACCT: line at the Home screen (if the feature is activated).  
Dec 23 09  
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◄CLASS: None  
◄SCALE: 0lb 0.0oz  
Each Accounts menu option is discussed in this chapter.  
ACCOUNTS  
◄Select an account  
◄Create an account  
◄Delete an account  
ACCOUNTS  
◄Edit an account  
◄Display acct totals  
◄Clear an account  
ACCOUNTS  
◄Clear all accounts  
◄Turn accounting OFF  
◄Acct Passwords  
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8 • Standard Accounting (option)  
Activating/Setting Up Standard Accounting Option  
Use the table below to step you through the process of setting up  
standard accounting (assuming you purchased it). The table covers  
the entire "life cycle" of an account, from creation to deletion.  
Step Action  
Description/Procedure  
Turn On  
Accounting  
Turns on the Accounting feature. This is neces-  
sary before you can create accounts.  
1
Feature  
1. Press Options.  
2. Press Page Down.  
3. Select "Turn items ON/OFF.  
4. Select "Accounting".  
5. Select "Turn Accounting ON".  
Create a  
Supervisor  
Password  
If you establish a Supervisor password, a user will  
need to enter this password to add, edit, or delete  
Departmental Accounts; and for clearing Depart-  
mental Account totals. Also, you need to set up a  
Supervisor password before you can enable Ac-  
count passwords. If you don't need this option, or  
you don't need passwords, you can skip to step 4.  
2
1. Press Options.  
2. Press Page Down twice.  
3. Select "LockCode/Passwords".  
4. Select "Supervisor Password".  
5. At the prompt, type in a password (4 digits)  
and select "Continue". Re-enter the new  
password again to confirm and select "Con-  
tinue".  
6
At the "Supervisor Password has been en-  
abled" message, select "Continue".  
Turn On  
Turns on the requirement for all operators to enter  
passwords when choosing an account (if a pass-  
word has been established for an account).  
3
Accounting  
Passwords  
Option  
1. From Home screen, press the selection key  
next to ACCT: line to display the Accounts  
menu.  
2. Press Page Down twice and select "Acct  
Passwords".  
3. Select "Turn Passwords ON". You return back  
to the Accounts menu.  
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8 • Standard Accounting (option)  
Activating/Setting Up Standard Accounting Option  
Step Action  
Description/Procedure  
Create  
Account  
Sets up your account name (and password if de-  
sired). See Creating an Account later in this chap-  
ter for procedure.  
4
Maintain (Edit) Allows you to change the name and/or password  
5
6
Account  
of an account. See Editing Account Names and  
Passwords later in this chapter for procedure.  
Select  
Account  
Allows you to choose the specific account for re-  
cording postage.  
1. From Home screen, press the selection key  
next to ACCT: line.  
2. Select "Select an account".  
3. Press Page Down to see more choices (if lit).  
Select an account.  
NOTE: If a password has been assigned to  
this account, you will be prompted to enter  
one. Key in the 4-digit password if necessary.  
i
4. You return to the Home screen with the name  
of the account listed below the date and  
amount line.  
View/Print  
Account Totals account.  
Allows you to see the accumulated totals for this  
7
For viewing totals, see Displaying Account  
Totals later in this chapter for procedure.  
For printing totals, see Printing a Single Ac-  
count Report or Printing a Multi-Account Sum-  
mary Report later in this chapter for procedure.  
Clear Accounts Allows you to clear the postage totals on accounts  
8
9
(for example, at the beginning of a new fiscal year)  
For a single account, see Clearing an Ac-  
count later in this chapter for procedure.  
For all accounts, see Clearing all Accounts  
later in this chapter for procedure.  
Delete  
Allows you to delete an account. See Deleting an  
Accounts  
Account later in this chapter for procedure.  
NOTE: Make sure you really want to delete an  
account. Once you do, the account informa-  
tion is gone.  
i
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8 • Standard Accounting (option)  
Turning On Accounting  
1. At the home screen, press Options.  
2. Press Page Down and select "Turn items ON/OFF".  
OPTIONS  
◄Turn items ON/OFF  
◄Time and Timeouts  
◄Postage Values  
3. Select "Accounting".  
TURN FEATURES ON/OFF  
◄Accounting  
◄Account Passwords  
◄Auto Rating  
4. Select "Turn Accounting ON".  
If a Supervisor password has been enabled, you are prompted  
to enter one. Key in the 4-digit password if necessary. You return  
back to the Home screen.  
5. From the Home screen, press the selection key next to the  
ACCT: line to display the Accounts menu.  
6. Select "Select an account".  
ACCOUNTS  
◄Select an account  
◄Create an account  
◄Delete an account  
7. The "Select an Account" screen displays (a sample is shown be-  
low). Press Page Down to see more choices (if lit). To select an  
account:  
SELECT AN ACCOUNT  
◄1  
◄0  
◄2  
(Use keypad)  
None  
Sales  
A. You may either key in the first digit of the account number if  
you know it and press Yes/Enter, OR  
B. Use the appropriate selection key next to the display.  
8-4  
SV62276 Rev. A  
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8 • Standard Accounting (option)  
Turning On Accounting  
8. If a password has been assigned to this account, you will be  
prompted to enter one. Key in the 4-digit password if necessary.  
9. You return to the Home screen with the name of the account  
listed (the example below shows "Sales" as the account chosen).  
Dec 23 09  
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◄ACCT: Sales  
◄CLASS: None  
◄SCALE: 0lb 0.0oz  
Turning Off Accounting  
You can temporarily turn off the Departmental Accounting whenever  
you wish.  
NOTE: You will not be tracking postage by account when this fea-  
ture is turned off.  
i
1. From Home screen, press the selection key next to ACCT: line to  
display the Accounts menu.  
2. Press Page Down twice and select "Turn accounting OFF". If  
a Supervisor password has been enabled, you are prompted to  
enter one. Key in the 4-digit password if necessary.  
ACCOUNTS  
◄Clear all accounts  
◄Turn accounting OFF  
◄Acct Passwords  
3. You return to the Home screen with no account displayed (see  
example below).  
Dec 23 09  
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◄CLASS: None  
◄SCALE: 0lb 0.0oz  
8-5  
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8 • Standard Accounting (option)  
Turning On Account Passwords  
You can turn on the requirement for all operators to enter passwords  
when choosing an account.  
NOTE 1: You need to set up a Supervisor password (see Chapter  
7, System Options) before you can enable Account passwords.  
i
NOTE 2: Turning on the account password feature forces you to  
select a new account, just in case your existing account uses a  
password.  
i
1. From Home screen, press the selection key next to ACCT: line to  
display the Accounts menu.  
2. Press Page Down twice and select "Acct Passwords".  
ACCOUNTS  
◄Clear all accounts  
◄Turn accounting OFF  
◄Acct Passwords  
3. Select "Turn Passwords ON". You return back to the Accounts  
menu.  
4. Select "Select an account".  
5. The "Select an Account" screen displays (a sample is shown be-  
low). Press Page Down to see more choices (if lit). To select an  
account:  
SELECT AN ACCOUNT  
◄1  
◄0  
◄2  
(Use keypad)  
None  
Sales  
A. You may either key in the first digit of the account number if  
you know it and press Yes/Enter, OR  
B. Use the appropriate selection key next to the display.  
6. Key in the 4-digit password for that account.  
7. You return to the Home screen with the name of the account  
listed (the example below shows "Sales" as the account chosen).  
Dec 23 09  
≡0.00≡  
◄ACCT: Sales  
◄CLASS: None  
◄SCALE: 0lb 0.0oz  
8-6  
SV62276 Rev. A  
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8 • Standard Accounting (option)  
Turning Off Account Passwords  
You can turn off the requirement for all operators to enter passwords  
(if passwords are set up) when choosing an account.  
1. From Home screen, press the selection key next to ACCT: line to  
display the Accounts menu.  
2. Press Page Down twice and select "Acct Passwords".  
ACCOUNTS  
◄Clear all accounts  
◄Turn accounting OFF  
◄Acct Passwords  
3. Select "Turn Passwords OFF".  
4. You are prompted to enter the Supervisor password. Key in the  
4-digit password. You return back to the Accounts menu.  
5. Press Clear (back arrow key) or Home to return to the Home  
screen.  
8-7  
SV62276 Rev. A  
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8 • Standard Accounting (option)  
Creating an Account  
You need to create an account before you can use the departmental  
accounting feature to track postage.  
1. From Home screen, press the selection key next to ACCT: line to  
display the Accounts menu.  
2. Select "Create an account". If a Supervisor password has been  
enabled, you are prompted to enter one. Key in the 4-digit pass-  
word if necessary..  
ACCOUNTS  
◄Select an account  
◄Create an account  
◄Delete an account  
3. The system will prompt for the name of this account. Key in a  
name for the account. It can be up to twelve alpha/numeric char-  
acters long. To access alpha characters, repeatedly press the  
appropriate number key until the desired character displays.  
4. When finished, select "Continue". If Account Passwords are  
turned ON (see earlier section in this chapter Turning On Ac-  
count Passwords), you are prompted to create a password for  
the new account. Key in a four digit code. At the prompt, to cre-  
ate another account, either:  
A. Press Yes/Enter and go back to Step 3 to enter another ac-  
count OR  
B. Press No to continue. You return to the Accounts menu.  
5. Press Clear (back arrow key) or Home to return to the Home  
screen.  
8-8  
SV62276 Rev. A  
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8 • Standard Accounting (option)  
Editing Account Names and Passwords  
You can edit an account name and establish passwords for each ac-  
count if you wish.  
1. From Home screen, press the selection key next to ACCT: line to  
display the Accounts menu.  
2. Press Page Down and select "Edit an account". If a Supervisor  
password has been enabled, you are prompted to enter one. Key  
in the 4-digit password if necessary.  
ACCOUNTS  
◄Edit an account  
◄Display acct totals  
◄Clear an account  
3. The "Edit an Account" screen displays (a sample is shown below).  
Press Page Down to see more choices (if lit). To select an account:  
EDIT AN ACCOUNT  
◄1  
◄0  
◄2  
(Use keypad)  
None  
Sales  
A. You may either key in the first digit of the account number if  
you know it and press Yes/Enter, OR  
B. Use the appropriate selection key next to the display.  
4. After the account is selected, you have a choice to edit the ac-  
count name or edit the account password.  
Edit Account Name option  
A. If you select "Edit acct. name", the system prompts you for  
the new name. Key in a new name for the account. It can be  
up to twelve alpha/numeric characters long. To access alpha  
characters, repeatedly press the appropriate number key  
until the desired character displays.  
B. Select "OK" when done.  
C. You are prompted if you want to change the account pass-  
word also. If you select "Yes", continue with Step B from Edit  
Account Password Option on the next page; otherwise, you  
return to the "Edit an Account" screen.  
8-9  
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8 • Standard Accounting (option)  
Editing Account Names and Passwords  
Edit Account Password option  
A. If you select "Edit acct. password", the system confirms you  
want to change the password. Press Yes/Enter.  
B. The system prompts you for the new password. Key in the  
new 4-digit password.  
C. Select "Continue" when done.  
D. At the confirmation password prompt, re-enter the new pass-  
word.  
E. Select "Set". You return to the "Edit an Account" screen.  
5. Press Clear (back arrow key) twice to return to the Options  
menu.  
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SV62276 Rev. A  
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8 • Standard Accounting (option)  
Selecting an Account  
You need to select an account to track postage when using Depart-  
mental Accounting.  
1. From Home screen, press the selection key next to ACCT: line to  
display the Accounts menu.  
2. Select "Select an account"  
ACCOUNTS  
◄Select an account  
◄Create an account  
◄Delete an account  
3. The "Select an Account" screen displays (a sample is shown be-  
low). Press Page Down to see more choices (if lit). To select an  
account:  
SELECT AN ACCOUNT  
◄1  
◄0  
◄2  
(Use keypad)  
None  
Sales  
A. You may either key in the first digit of the account number if  
you know it and press Yes/Enter, OR  
B. Use the appropriate selection key next to the display.  
4. If a password has been assigned to this account, you will be  
prompted to enter one. Key in the 4-digit password if necessary.  
5. You return to the Home screen with the name of the account  
listed (the example below shows "Sales" as the account chosen).  
Dec 23 09  
≡0.00≡  
◄ACCT: Sales  
◄CLASS: None  
◄SCALE: 0lb 0.0oz  
8-11  
SV62276 Rev. A  
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8 • Standard Accounting (option)  
Displaying Account Totals  
You can view your account totals anytime using this option.  
1. From Home screen, press the selection key next to ACCT: line to  
display the Accounts menu.  
2. Press Page Down and select "Display acct totals"  
ACCOUNTS  
◄Edit an account  
◄Display acct totals  
◄Clear an account  
3. The "Display an Account" screen displays (a sample is shown  
below). Press Page Down to see more choices (if lit). To select  
an account:  
DISPLAY AN ACCOUNT  
◄1  
◄0  
◄2  
(Use keypad)  
None  
Sales  
A. You may either key in the first digit of the account number if  
you know it and press Yes/Enter, OR  
B. Use the appropriate selection key next to the display.  
4. The account number, name, pieces, and value of the postage  
used displays. Select "Continue".  
2
- SALES  
Value  
Pieces  
$0.00  
0
◄Continue  
5. You have a choice to either clear the account, view another ac-  
count, or exit.  
A. Select "Clear this account" if you want to clear account  
totals. If your system has been set up to require a supervi-  
sor or account password, you are prompted to enter it. The  
"Clear an Account" screen displays and you continue with  
Step 3 from Clearing an Account on the next page.  
B. Select "View another acct" and go back to Step 3 to enter  
another account to view.  
C. Follow the prompts to exit this screen if you are finished.  
6. You return back to the Accounts menu. Press Clear (back arrow  
key) or Home to return to the Home screen.  
8-12  
SV62276 Rev. A  
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8 • Standard Accounting (option)  
Printing a Single Account Report  
This report provides the postage amount and number of pieces ap-  
plied for a single account (if the Departmental Accounting feature is  
set up on your system).  
1. Press Reports.  
2. Select "Printable report".  
3. Select "Single Accounts Rpt".  
4. Key in an account.  
5. When prompted, insert tape sheet or envelope into machine. The  
report is printed and you return back to the Printable reports menu.  
6. Press Clear (back arrow key) to return to Report type menu or  
press Home to return to the Home screen.  
0000011969  
Account Name: SALES  
JAN 28 08  
11 : 01A  
Acct Number:  
Pieces:  
1
5
Postage:  
001 . 480  
8-13  
SV62276 Rev. A  
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8 • Standard Accounting (option)  
Printing a Multi-Account Summary Report  
This report provides the postage amount and number of pieces ap-  
plied for all of your accounts, listed individually (if the Departmental  
Accounting feature is set up on your system).  
At a PC Using PC Meter Connect™ (Enhanced Version)  
1. At the My Meter tab, click on Account Reports.  
2. An Accounting Report panel displays on the left, listing all of the  
accounts with the number of pieces and postage used for each.  
3. If you would like a printed version, click Print. An Account Report  
screen displays. Click Print to continue (or Cancel if you change  
you mind).  
4. Select the printer to use from the list provided in Windows. The  
report is printed and you return to the Accounting Report screen.  
8-14  
SV62276 Rev. A  
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8 • Standard Accounting (option)  
Printing a Multi-Account Summary Report  
At a PC Using PC Meter Connect™ (Enhanced Version) cont'd  
NOTE: If you are accessing features from PC Meter Connect™  
(Enhanced version), please keep in mind the following:  
i
If the meter is in "sleep" mode, accessing a feature from the  
Main Window will "awaken" the meter.  
Once in an awaken state, the meter must be at the "Home"  
screen (ready to print postage) to use features found on the  
Postage, Updates, and My Meter tabs on the Main Window.  
Otherwise, a "meter is busy" message displays on the PC. This  
condition can happen, for example, if you have the Accounting  
option set up on the meter and the meter is waiting for someone  
to select an account for printing postage.  
At Meter  
1. Press Reports.  
2. Select "Printable report".  
3. Select "Multi Acct Summary".  
4. When prompted, insert tape sheet or envelope into machine. The  
report is printed and the system returns back to the Printable re-  
ports menu.  
NOTE: If it is a multi-page report, you will be prompted to  
insert another envelope/tape sheet.  
i
5. Press Clear (back arrow key) to return to Report type menu or  
press Home to return to the Home screen.  
Account No.  
1
2
Pieces  
5
4
Postage  
001 . 480  
001 . 480  
0000011969  
JAN 15 08  
11 : 04A  
page 1 of  
1
8-15  
SV62276 Rev. A  
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8 • Standard Accounting (option)  
Clearing an Account  
You can clear the postage totals on an account when necessary.  
IMPORTANT: Make sure you really want to clear an account. Once  
you do, the account information is gone.  
1. From Home screen, press the selection key next to ACCT: line to  
display the Accounts menu.  
2. Press Page Down and select "Clear an account". If a Supervisor  
password has been enabled, you are prompted to enter one. Key  
in the 4-digit password if necessary.  
ACCOUNTS  
◄Edit an account  
◄Display acct totals  
◄Clear an account  
3. The "Clear an Account" screen displays (a sample is shown below).  
Press Page Down to see more choices (if lit). To select an account:  
CLEAR AN ACCOUNT  
◄1  
◄2  
◄3  
(Use keypad)  
Sales  
Engineering  
A. You may either key in the first digit of the account number if  
you know it and press Yes/Enter, OR  
B. Use the appropriate selection key next to the display.  
4. At the confirm clear prompt, press Yes/Enter (or No if you  
change your mind). The account is cleared and you return back  
to the Accounts menu.  
5. Press Clear (back arrow key) or Home to return to the Home  
screen.  
8-16  
SV62276 Rev. A  
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8 • Standard Accounting (option)  
Clearing All Accounts  
You can clear the postage totals on all accounts (for example, at the  
beginning of a new fiscal year) with this option.  
IMPORTANT: Make sure you really want to clear all accounts.  
Once you do, the account information is gone.  
1. From Home screen, press the selection key next to ACCT: line to  
display the Accounts menu.  
2. Press Page Down twice and select "Clear all accounts". If a Su-  
pervisor password has been enabled, you are prompted to enter  
one. Key in the 4-digit password if necessary.  
ACCOUNTS  
◄Clear all accounts  
◄Turn accounting OFF  
◄Acct Passwords  
3. At the confirm clear prompt, press Yes/Enter (or No if you  
change your mind). All the accounts are cleared and you return  
back to the Accounts menu.  
4. Press Clear (back arrow key) or Home to return to the Home  
screen.  
8-17  
SV62276 Rev. A  
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8 • Standard Accounting (option)  
Deleting an Account  
You can delete an account, but make sure you really want to be-  
cause you cannot get the information associated with that account  
back after it has been deleted.  
IMPORTANT: Make sure your really want to delete an account.  
Once you do, the account information is gone.  
1. From the Home screen, press the selection key next to ACCT:  
line to display the Accounts menu.  
2. Select "Delete an account". If a Supervisor password has been  
enabled, you are prompted to enter one. Key in the 4-digit pass-  
word if necessary.  
ACCOUNTS  
◄Select an account  
◄Create an account  
◄Delete an account  
3. The "Delete an Account" screen displays (a sample is shown be-  
low). Press Page Down to see more choices (if lit). To select an  
account:  
DELETE AN ACCOUNT  
◄1  
◄2  
◄3  
(Use keypad)  
Sales  
Engineering  
A. You may either key in the first digit of the account number if  
you know it and press Yes/Enter, OR  
B. Use the appropriate selection key next to the display.  
4. At the confirmation prompt to delete the account selected, press  
Yes/Enter to delete (or No if you change your mind).  
5. In either case, you return to the Accounts menu screen. Press  
Clear (back arrow key) or Home to return to the Home screen.  
8-18  
SV62276 Rev. A  
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9 • Reports  
Overview of Reports  
Your system allows you to print reports for funds usage, postage  
refills, postage tracked by account, and other valuable data. The re-  
ports are accessed by pressing Reports and selecting "Reports".  
NOTE: Some reports can be printed on an envelope or tape strip;  
others require an optional attached printer (laser).  
i
The available reports may include:  
Add Postage Report  
Single Account Report  
Multi-Account Summary Report  
Account List Report (can only be printed on a laser printer)  
Special Services Report  
Register (Funds) Report  
Configuration Report  
System Setup Report (can only be printed on a laser printer)  
Error Report  
Rates Summary Report  
NOTE: The number of reports may vary, depending on the  
options installed on your machine.  
i
REPORTS  
◄Add Postage Report  
◄Single Account Rpt.  
◄Multi Acct Summary  
REPORTS  
◄Account List Report  
◄Special Services  
◄Register Report  
REPORTS  
◄Configuration Rpt.  
◄System Setup Report  
◄Error Report  
REPORTS  
◄Rates Summary Rpt.  
9-1  
SV62276 Rev. A  
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9 • Reports  
Printing a Report  
The report printing options available to you will depend on the type of  
report you have selected.  
Printing on an Envelope or Tape Strip  
1. Press Menu.  
2. Select "Reports".  
3. Select the appropriate report from the list. You may need to  
press the down arrow key to view additional reports.  
NOTE: If it have an attached printer, but want to print on  
an envelope or tape strip, select "Mailing Machine" when  
prompted.  
i
Place the envelope up against the back wall of the system and  
slide it to the right until the system grasps it.  
NOTE: If it is a multi-page report, you will be prompted to  
insert another envelope.  
i
4. You will be prompted to print another report once printing is com-  
plete.  
Select "Yes" to print an additional report.  
Select "No" to return to the Home screen.  
Printing to an Attached Printer  
1. Press Menu.  
2. Select "Reports".  
3. Select the appropriate report from the list. You may need to  
press the green down arrow key to view additional reports.  
4. When prompted, select "Attached Printer".  
5. A message will appear indicating the report will be printed to the  
attached printer. Select "Return to Report Menu" to continue.  
9-2  
SV62276 Rev. A  
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9 • Reports  
Register Report (Funds Report)  
This report lists the postage used, postage available, pieces pro-  
cessed, and other information about your machine usage.  
1. Press Reports.  
2. Select "Printable report".  
3. Select "Register Report".  
4. When prompted, insert tape sheet or envelope into machine. The  
report is printed and the system returns back to the Printable re-  
ports menu.  
5. Press Clear (back arrow key) to return to Report type menu or  
press Home to return to the Home screen.  
JAN 07 08  
Used:  
$464 . 270  
$000 . 000  
9:55P  
Available:  
Batch Count:  
Batch Value:  
733  
Total Pieces: 735  
$464 . 270  
Control Sum: $464 . 270  
PBP Serial No.: 0011969  
Used – the total of all postage ever used in the meter  
Available – the amount of postage left in the meter  
Total Pieces – the total number of mail pieces run through the  
meter that had postage applied  
Control Sum – the total of all postage refills for the meter and equals  
the amount Used plus Available. This is a postal requirement that  
verifies an accurate accounting of the postage in your machine.  
Batch Count – the number of mail pieces that had postage ap-  
plied since the last time the batch count was cleared  
Batch Value – the amount of postage applied since the last time  
the batch value was cleared  
PBP Serial No. – serial number of this meter (normally meter  
number)  
9-3  
SV62276 Rev. A  
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9 • Reports  
Add Postage Report  
This report lists the last five postage refills.  
1. Press Reports.  
2. Select "Printable report".  
3. Select "Add Postage Report".  
4. When prompted, insert tape sheet or envelope into machine. The  
report is printed and the system returns back to the Printable re-  
ports menu.  
5. Press Clear (back arrow key) to return to Report type menu or  
press Home to return to the Home screen.  
Date of Refill  
Time  
Refill Amount  
Acct No.:  
Meter No.:  
Printed:  
9 9 9 9 9 9 9 9  
0 0 11 9 6 9  
JAN 28 08  
JAN 06 08  
DEC 10 07  
NOV 17 07  
8 : 32A  
8 : 15A  
7 : 47A  
7 : 53A  
$ 0 2 5  
$ 2 7 5  
$ 3 0 0  
$ 1 4 6  
.
.
.
.
0 0 0  
0 0 0  
0 0 0  
0 0 0  
JAN 28 08  
Date of Refill – the date of refill  
Time – the time of refill  
Refill Amount – amount of refill  
Account No. – your Postage By Phone® system account number  
Meter No. – serial number of this meter (normally meter number)  
Printed – the date the report was printed  
9-4  
SV62276 Rev. A  
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9 • Reports  
Single Accounts Report (Accounting)  
This report provides the postage amount and number of pieces ap-  
plied for a single account (if the Departmental Accounting feature is  
set up on your system).  
1. Press Reports.  
2. Select "Printable report".  
3. Select "Single Accounts Rpt".  
4. Key in an account.  
5. When prompted, insert tape sheet or envelope into machine. The  
report is printed and the system returns back to the Printable re-  
ports menu.  
6. Press Clear (back arrow key) to return to Report type menu or  
press Home to return to the Home screen.  
0000011969  
Account Name: SALES  
JAN 28 08  
11 : 01A  
Acct Number:  
Pieces:  
1
5
Postage:  
001 . 480  
9-5  
SV62276 Rev. A  
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9 • Reports  
Multi-Account Summary Report (Accounting)  
This report provides the postage amount and number of pieces ap-  
plied for all of your accounts, listed individually (if the Departmental  
Accounting feature is set up on your system).  
At a PC Using PC Meter Connect™ (Enhanced Version)  
1. At the My Meter tab, click on Account Reports.  
2. An Accounting Report panel displays on the left, listing all of the  
accounts with the number of pieces and postage used for each.  
3. If you would like a printed version, click Print. An Account Report  
screen displays. Click Print to continue (or Cancel if you change  
you mind).  
4. Select the printer to use from the list provided in Windows. The  
report is printed and you return to the Accounting Report screen.  
9-6  
SV62276 Rev. A  
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9 • Reports  
Multi-Account Summary Report (Accounting)  
At a PC Using PC Meter Connect™ (Enhanced Version) cont'd  
NOTE: If you are accessing features from PC Meter Connect™  
(Enhanced version), please keep in mind the following:  
i
If the meter is in "sleep" mode, accessing a feature from the  
Main Window will "awaken" the meter.  
Once in an awaken state, the meter must be at the "Home"  
screen (ready to print postage) to use features found on the  
Postage, Updates, and My Meter tabs on the Main Window.  
Otherwise, a "meter is busy" message displays on the PC. This  
condition can happen, for example, if you have the Accounting  
option set up on the meter and the meter is waiting for someone  
to select an account for printing postage.  
At Meter  
1. Press Reports.  
2. Select "Printable report".  
3. Select "Multi Acct Summary".  
4. When prompted, insert tape sheet or envelope into machine. The  
report is printed and the system returns back to the Printable re-  
ports menu.  
NOTE: If it is a multi-page report, you will be prompted to  
insert another envelope/tape sheet.  
i
5. Press Clear (back arrow key) to return to Report type menu or  
press Home to return to the Home screen.  
Account No.  
1
2
Pieces  
5
4
Postage  
001 . 480  
001 . 480  
0000011969  
JAN 15 08  
11 : 04A  
page 1 of  
1
9-7  
SV62276 Rev. A  
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9 • Reports  
Account List Report (Accounting)  
This is a laser printed report only that provides the postage amount  
and number of pieces applied to all of your accounts (if the Depart-  
mental Accounting feature is set up on your system).  
1. Press Reports.  
2. Select "Printable report".  
3. Select "Account List Report".  
4. When prompted, make sure the laser printed is connected to your  
machine, then select "Continue"  
5. The report is printed and you to return to Report type menu.  
System Setup Report  
The System Setup Report is laser printed report only that gives you  
comprehensive information about your total mailing machine. The en-  
tire report must be printed on an attached printer. It provides informa-  
tion on:  
Serial Numbers  
Software Versions  
Funds and Piece Information  
Warning Values  
Time Settings  
Advertisements  
Inscriptions  
Accounting Set Up  
Modem Set Up  
Scale Settings  
Presets  
1. Press Reports.  
2. Select "Printable report".  
3. Select "System Setup Report".  
4. When prompted, make sure the laser printed is connected to your  
machine, then select "Continue"  
5. The report is printed and you to return to Report type menu.  
9-8  
SV62276 Rev. A  
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9 • Reports  
®
Special Services Report (USPS Confirmation Services)  
This report is used in conjunction with the optional USPS® Confirma-  
tion Services feature and provides a list of the last 20 mail pieces (by  
barcode number) that had one of the USPS® Confirmation Services  
applied to them.  
1. Press Reports.  
2. Select "Printable report".  
3. Select "Special Services".  
4. When prompted, insert tape sheet or envelope into machine. The  
report is printed and the system returns back to the Printable re-  
ports menu.  
NOTE: If it is a multi-page report, you will be prompted to  
insert another envelope/tape sheet.  
i
5. Press Clear (back arrow key) to return to Report type menu or  
press Home to return to the Home screen.  
Barcode  
1234567890  
2345678901  
Postage  
001 . 480  
001 . 480  
ZIP  
06484  
06902  
Uploaded  
JAN 11 08  
JAN 12 08  
Printed: JAN 28 08 12 : 17P  
page 1 of  
1
Barcode – the barcode number entered when applying the Con-  
firmation Service to a particular mail piece  
Postage – the total amount of postage applied to this mail piece  
ZIP – the delivery ZIP code of the mail piece  
Uploaded – the date this USPS® Confirmation Services record  
was uploaded to the Pitney Bowes (and later) USPS® data center  
Printed – the date and time this report was printed  
9-9  
SV62276 Rev. A  
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9 • Reports  
Rates Summary Report  
This report provides a summary of the rate files that are currently  
active in your system. You can print this as a way to confirm that you  
have received the latest rates.  
1. Press Reports.  
2. Select "Printable report".  
3. Press Page Down once  
4. Select "Rates Summary Rpt".  
5. When prompted, insert tape sheet or envelope into machine. The  
report is printed and the system returns back to the Printable re-  
ports menu.  
NOTE: If it is a multi-page report, you will be prompted to  
insert another envelope/tape sheet.  
i
6. Press Clear (back arrow key) to return to Report type menu, or  
press Home to return to the main screen.  
Description  
P7US002  
P7US001  
Version  
B.01  
B.04  
Effective  
JAN 13 08  
JAN 13 08  
Active  
Yes  
Yes  
Meter No.:  
2699901  
JAN 28 08  
9 : 25A  
page 1 of  
1
Description – the specific type of rate  
Version – the alpha-numeric identifier used for this rate  
Effective Date – the date the rate takes effect  
Active – indicates if the rate is active ("Yes" or No")  
Meter No. – the serial number of this meter  
9-10  
SV62276 Rev. A  
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9 • Reports  
Configuration Report  
This report lists configuration information about your machine and  
Postage By Phone® account. It is generally a report you will not  
have to access unless your Pitney Bowes Customer Service Repre-  
sentative requests that you print it out.  
1. Press Reports.  
2. Select "Printable report".  
3. Select "Configuration Report".  
4. When prompted, insert tape sheet or envelope into machine. The  
report is printed and the system returns back to the Printable re-  
ports menu.  
5. Press Clear (back arrow key) to return to Report type menu or  
press Home to return to the Home screen.  
SEP 28 08  
PBP Serial No: 0 0 11 9 6 9  
PBP Account: 9 9 9 9 9 9 9 9  
PSD Ser. # 4C46000000007E4C  
PrtHd No.: 5 0 0 0 0 1 0 4  
PSD: 09. 00. 00  
UIC: 16 . 02  
9 : 25A  
Rate Mgr: 04 . 02  
PHS: 1 . 11  
PCN: P700  
SMR: 000  
Printer Ser.#: 999999999  
Platform: D1.01  
9-11  
SV62276 Rev. A  
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9 • Reports  
Error Report  
This report provides a history of error codes that your machine has  
encountered. It is generally a report you will not have to access un-  
less your Pitney Bowes Customer Service Representative requests  
that you print it out.  
1. Press Reports.  
2. Select "Printable report".  
3. Select "Error Report".  
4. When prompted, insert tape sheet or envelope into machine. The  
report is printed and the system returns back to the Printable re-  
ports menu.  
NOTE: If it is a multi-page report, you will be prompted to  
insert another envelope/tape sheet.  
i
5. Press Clear (back arrow key) to return to Report type menu or  
press Home to return to the Home screen.  
Error Date  
JAN 10 08  
DEC 22 07  
SEP 08 07  
JUL 01 07  
JUN 1 8 07  
Time  
Identifier  
Count  
001  
008  
004  
000  
0011969  
JAN 28 08  
9: 25A  
04 : 25P 1879  
11 : 47A 0802  
03 : 08A 010E  
09 : 36A 1848  
12 : 52A Oaff  
000  
page 1 of  
1
9-12  
SV62276 Rev. A  
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10 • Maintenance  
Messages Indicating Ink Cartridge Replacement  
NOTE: We recommend that you keep a spare ink cartridge on  
hand at all times.  
i
Your actual ink usage will vary, depending on whether you routinely  
print ads, how many pieces of mail you print a day and other factors.  
The machine display tells you when the ink supply is low or exhaust-  
ed with the following messages:  
“Low Ink"  
Replace the ink cartridge soon. You can print about another 300 im-  
pressions or leave the system running for six days without printing.  
If you don’t have a replacement cartridge on hand, you should order  
one now. See Chapter 12, Supplies and Options for part numbers to  
order this item.  
"Ink Out”  
Replace the ink cartridge immediately. The ink supply is gone; you  
won't be able to print postage in this condition.  
IMPORTANT: Have a spare the ink cartridge available as soon as  
you see the “Low Ink” alert.  
Messages Indicating Ink Waste Tank Replacement  
“Waste Tank - Tank is nearly full"  
The waste ink tank is nearly full. Call Pitney Bowes (see page v). You  
will be able to print postage in this condition, but only for a limited time.  
“Waste Tank Full!"  
The waste ink tank is full. Call Pitney Bowes (see page v). You will  
not be able to print postage in this condition.  
Printing a $0.00 Meter Stamp  
If you want to check the ink imprint (meter stamp) on your machine,  
you can generate a $0.00 meter stamp for this purpose. At the Home  
screen, simply press Zero, then Yes/Enter, and slide an envelope  
(or tape sheet) through the machine.  
10-1  
SV62276 Rev. A  
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10 • Maintenance  
Replacing the Ink Cartridge  
1. If you have a DM200L/DM225L, remove the weighing platform  
by lifting it straight up.  
2. Open the top cover. A "Top Cover Open" message displays.  
3. Select "Replace Ink Tank" to continue (if you don't want to  
change the ink cartridge at this time, simply close the top cover).  
The message "Moving ink tank to replacement position" displays.  
4. Unlatch and flip open the ink cartridge guard.  
Ink Cartridge  
Guard  
5. Lift up and remove old ink cartridge and discard.  
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10 • Maintenance  
Replacing the Ink Cartridge  
6. Remove tape on bottom of new ink tank cartridge.  
7. Lower the ink cartridge into the cavity (the label on the top of the  
cartridge should face the front of your system). The ridges on  
either side of the cartridge will slide into the grooves.  
Ridge  
Ridge  
Groove  
8. Close the ink cartridge guard and click to secure.  
9. Close the cover. The system automatically starts an ink initialization  
process and in a few moments returns you to the Home screen.  
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10 • Maintenance  
Filling the Moistener  
Refer to the following procedure to refill the moistener.  
1. Check the moistener tank to see how much sealing solution is  
left.  
Fill Here  
Check Level Here  
2. Add enough E-Z Seal® to bring the sealant level up to the bottom  
of the fill hole. We recommend E-Z Seal because it helps keep  
your moistener clean and improves sealing efficiency. See Chap-  
ter 12, Supplies and Options for part numbers to order this item.  
3. If the tank was empty, allow 30 minutes for the moistener  
brush and wick to get completely wet.  
IMPORTANT: Do not overfill the moistener tank.  
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10 • Maintenance  
Maintaining the Moistener  
If you notice incomplete or poor sealing and the moistener tank is  
full, you may need to clean the moistener brush or wick. If seal qual-  
ity doesn't improve after cleaning, you can replace the moistener  
brush or wick as needed.  
Wick  
Brush  
See Chapter 12, Supplies and Options for part numbers to order  
these items for your machine.  
Removing and Cleaning the Moistener Brush  
1. Push down on the blue release lever on the moistener.  
Release  
Lever  
2. Pull the moistener straight out to the left.  
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10 • Maintenance  
Maintaining the Moistener  
Removing and Cleaning the Moistener Brush (cont'd)  
3. Open the hinged brush holder.  
Brush Holder  
Brush  
4. Grasp the bristles and slide the  
brush out of the hinged brush  
holder, toward the front of the  
moistener tank.  
5. Clean the brush in plain water, and rinse thoroughly. Blot the  
brush with a paper towel to remove excess water  
6. Position the brush as shown at  
right so its bottom edge is under  
the mounting tabs.  
7. Slide the brush back toward the  
rear of the moistener.  
NOTE: At this point, if you need to clean the wick and holder,  
i
go to" Removing and Cleaning the Moistener Wick and Hold-  
er" procedure on the next page. Otherwise, just continue  
with step 8.  
8. Reinstall the moistener. Push down on the blue release lever on  
the moistener.  
Release  
Lever  
9. Slide the moistener back onto the machine. You should hear a  
click as it engages.  
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10 • Maintenance  
Maintaining the Moistener  
Removing and Cleaning the Moistener Wick and Holder  
NOTE: This procedure assumes you have done steps 1 to 7 from  
the previous "Removing and Cleaning the Moistener Brush" section.  
i
1. Pull up and remove the holder and wick from the moistener as  
shown here.  
Holder  
Wick  
2. Separate wick from metal holder, clean the wick in plain water,  
and rinse thoroughly. Blot the wick with a paper towel to remove  
excess water  
3. Place the wick back in the holder.  
4. Reinstall the wick and holder assembly into moistener. Be sure  
to seat the holder against the top of the wick.  
5. Reinstall the moistener. Push down on the blue release lever on  
the moistener.  
Release  
Lever  
6. Slide the moistener back onto the machine. You should hear a  
click as it engages.  
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10 • Maintenance  
Replacing the Print Head  
1. If you have a DM200L/DM225L, remove the weighing platform  
by lifting it straight up  
2. Open the top cover. A "Top Cover Open" message displays.  
3. Select "Replace Ink Tank" to continue (if you don't want to  
change the print head at this time, simply close the top cover).  
The message "Moving ink tank to replacement position" displays.  
4. Unlatch the ink cartridge guard by sliding the green lever to the  
right and flipping the guard open.  
Ink Cartridge  
Guard  
5. Lift up and remove ink cartridge.  
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10 • Maintenance  
Replacing the Print Head  
6. Squeeze in on the two gray tabs on either side of the print head  
so that they slide toward each other.  
7. While squeezing, lift and tilt the print head to the right toward the  
space for the ink cartridge. The print head should come up out of  
the machine.  
8. Remove the print head from packaging.  
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10 • Maintenance  
Replacing the Print Head  
9. Remove the protective tape or the black cap from the bottom of the  
replacement print head.  
OR  
Protective Tape  
Black Cap  
10. Squeeze the two gray tabs on either side of the new print head  
and slightly angle the print head while pushing the print head  
flush against the wall.  
Flush Against Wall  
Tabs  
11. If you are using the same ink cartridge you removed in Step 5,  
continue with step 12.  
Otherwise, if you are putting in a new ink cartridge, remove tape  
on bottom of new ink tank cartridge.  
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10 • Maintenance  
Replacing the Print Head  
12. Lower the ink cartridge into the cavity (the label on the top of the  
cartridge should face the front of your system). The ridges on  
either side of the cartridge will slide into the grooves.  
Ridge  
Ridge  
Groove  
13. Close the ink cartridge guard and click to secure.  
14. Close the cover. The system automatically recognizes the new  
cartridge and in a few moments returns you to the Home screen.  
10-11  
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10 • Maintenance  
Running Print Tests  
The system has several tests that let you check print performance  
and help you determine printing problems.  
These tests are accessible by pressing Options, pressing Page  
Down to the third screen, and selecting "Advance Features".  
OPTIONS  
◄Advance the date  
◄Set to todays date  
◄Adjust the Contrast  
OPTIONS  
◄Turn items ON/OFF  
◄Time and Timeouts  
◄Postage Values  
OPTIONS  
◄LockCode/Passwords  
◄Connect-Data Center  
◄Advanced Features  
Once you are in Advanced features, select "Maintenance Mode".  
ADVANCED FEATURES  
◄Manage Conf Records  
◄Maintenance mode  
◄Intra BMC ZIPS  
Once you are in Maintenance menu, select "Printer maintenance".  
MAINTENANCE  
◄Printer maintenance  
◄View system Info  
The PM Maintenance menu displays.  
PM MAINTENANCE  
Test Print  
◄Purge  
◄Replacement  
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10 • Maintenance  
Running Print Tests  
Test Print  
The test print allows you to print a test pattern to see if the print head  
is functioning properly or you have enough ink in the cartridge.  
1. Press Options.  
2. Press Page Down twice.  
3. Select "Advanced Features".  
4. Select "Maintenance mode".  
5. Select "Printer maintenance".  
6. Select "Test Print".  
7. When prompted, insert an envelope through the machine.  
8. You are prompted if the test pattern is OK.  
A. If yes, press Yes and you return to the PM Maintenance  
menu.  
Good Test Print  
(No Missing Lines)  
B. If no, press No and the system executes a purge. This may  
take a few moments. When finished, you return to the PM  
Maintenance menu.  
Poor Test Print  
(Missing Lines)  
9. Press Home or Clear (back arrow key) 4 times to return to the  
Home screen.  
10-13  
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10 • Maintenance  
Running Print Tests  
Purge  
The test print allows you to purge the print heads in an effort to fix a  
printing problem  
1. Press Options.  
2. Press Page Down twice.  
3. Select "Advanced Features".  
4. Select "Maintenance mode".  
5. Select "Printer maintenance".  
6. Select "Purge".  
7. You have a choice of 4 purges to use. Normally selecting "Purge  
A" is sufficient to purge the system, unless directed by a Pitney  
Bowes agent to do otherwise.  
PURGE  
◄Purge A  
◄Purge B  
◄Purge C  
8. The system executes a purge. This may take a few moments.  
When finished, you return to the Purge screen.  
9. Press Clear (back arrow key) 5 times to return to the Home  
screen.  
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10 • Maintenance  
Running Print Tests  
Replacement of Print Head or Cartridge  
This option steps you through the procedure to replace either the  
print head or ink tank (cartridge).  
NOTE: See "Replacing the Ink Cartridge" or "Replacing the Print  
Head" at the beginning of this chapter which explains these pro-  
cedures in detail using figures.  
i
1. Press Options.  
2. Press Page Down twice.  
3. Select "Advanced Features".  
4. Select "Maintenance mode".  
5. Select "Printer maintenance".  
6. Select "Replacement".  
7. You have a choice to replace the print head or ink tank (cartridge)  
PM REPLACEMENT  
◄Replace Print Head  
◄Replace Ink tank  
The steps for each are the same, the only difference is with the  
maintenance the system performs.  
8. You are prompted to open the top cover.  
9. After the cover is opened and the print head moves into replace-  
ment position, you are prompted to replace the print head or ink  
tank.  
Ink Tank - Follow steps on pages 10-2 through 10-3 for instruc-  
tions.  
Print Head - Follow steps on pages 10-8 through 10-11 for in-  
structions.  
10. After replacing the print head and closing the cover, the machine  
resets and you return to the Home screen.  
10-15  
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10 • Maintenance  
This page was put in as a placeholder so you can print this guide in a  
duplex (double-sided) mode while keeping the proper page positions.  
10-16  
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11 • Troubleshooting  
Getting Help  
There may be times when you need help to solve a problem, or you  
may want more information about how your mailing system works.  
Pitney Bowes provides several information resources. See page v for  
our web and phone support information.  
Before you contact us, please read the troubleshooting information  
in this chapter. In many cases, it can help you resolve the problem.  
Also, you can often restore normal operation by powering down the  
unit and then powering it on. On the DM100i and DM200L, this is done  
by disconnecting the power cord and reconnecting it. On the DM125  
and DM225, simply use the power switch on the rear of the unit.  
If you need to call, please have the following information at hand:  
Model Identification: See page v and Chapter 2, Getting to Know  
Your System  
Serial number: See the back of the system.  
Nature of problem: What happens and when does it happen? Did  
the machine display an error message?  
The steps you've already taken to solve the problem and the results.  
Messages on the LCD Display  
From time to time your system will display an alert or error message.  
An alert tells you that something needs attention; an error message  
usually tells you about a system condition you can fix. In rare in-  
stances you may have to call for service or assistance (see page v).  
Blank Display  
Symptom  
Cause  
Solution  
Power lamp is not lit No power  
Check that:  
on the machine  
coming into  
machine  
• Power switch, located above the  
power receptacle on the backside  
of the machine, is turned on.  
• power cord is plugged into both mail-  
ing machine base and wall outlet  
• power cord is not connected to a  
switched wall outlet, power strip,  
or surge protector  
Power lamp is yellow Machine in  
on the machine sleep mode  
Press any key to "awaken" it.  
11-1  
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11 • Troubleshooting  
Display Problems (display hard to read)  
The display contrast needs adjustment.  
1. Press Options.  
2. Select "Adjust the Contrast".  
3. Select "Increase Contrast" or "Decrease Contrast" to change the  
contrast level as necessary.  
4. Press Home to return to the Home screen.  
Feeding Problems (stalled envelopes)  
1. Move transport release lever 1/4 turn to the right (clockwise) to  
the "released" position (vertical).  
2. Carefully pull envelope out from right.  
3. Make sure deck is clear of paper fragments.  
4. Move transport release lever 1/4 turn to the left (counter-clock-  
wise) back to the "home" position (horizontal).  
NOTE: To avoid stalled (jammed) envelopes:  
i
Make sure your envelopes meet our published specifica-  
tions. See Appendix D, Specifications.  
Feed envelopes correctly. See the instructions in Chapter 3,  
Running Mail. Don't try to feed oversize envelopes through  
the machine. Use tape strips instead.  
11-2  
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11 • Troubleshooting  
Printing Problems  
Symptom  
Machine won't Machine is in  
print seal-only mode  
Cause  
Solution  
This mode disables printing. Press  
Home to return to Home screen and  
resume printing.  
Meter Stamp is Ink cartridge  
Replace ink cartridge. See the  
instructions in Chapter 10, Mainte-  
nance.  
incomplete or  
streaked; poor  
print quality  
needs replacing  
Print nozzles  
clogged  
Perform a print purge in an effort to  
fix the printing problem (see proce-  
dure below)  
"Waste Tank  
Full!" message is full  
Waste ink tank  
Call Pitney Bowes (see page v). You  
will not be able to print postage in  
this condition.  
"Waste Tank -  
Tank is nearly  
full" message  
Waste ink tank is Call Pitney Bowes (see page v). You  
nearly full  
will be able to print postage in this  
condition, but only for a limited time.  
Print Purge Procedure  
1. Press Options.  
2. Press Page Down twice.  
3. Select "Advanced Features".  
4. Select "Maintenance mode".  
5. Select "Printer maintenance".  
6. Select "Purge".  
7. You have a choice of four purges to use. Normally selecting  
"Purge A" is sufficient to purge the system, unless directed by a  
Pitney Bowes agent to do otherwise.  
PURGE  
◄Purge A  
◄Purge B  
◄Purge C  
8. The system executes a purge. This may take a few moments.  
When finished, you return to the Purge screen.  
9. Press Clear (back arrow key) five times to return to the Home  
screen.  
NOTE: If printer maintenance fails to correct the problem, call  
Pitney Bowes (see page v).  
i
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11 • Troubleshooting  
Moistening Problems (envelopes don't seal)  
Symptom  
Solution  
Incorrect feeding  
Make sure you slide the envelope flap under  
the blue edge of the feed deck. If you don't, the  
moistener can't wet the flap.  
Low sealant level  
Check the sight glass on the left side of the  
moistener tank. If the sealant level is low, add  
E-Z Seal® solution until it reaches the bottom of  
the fill hole. See the instructions in Chapter 10,  
Maintenance.  
Dry moistener brush  
Dirty moistener brush  
Try wetting the moistener brush. If the brush drys  
out quickly, replace the moistener wick as ex-  
plained in Chapter 10, Maintenance.  
Remove the moistener brush. Clean it in plain  
water and rinse thoroughly (see Chapter 10,  
Maintenance)  
Worn moistener brush Replace the moistener brush (see Chapter 10,  
Maintenance)  
NOTE: See Chapter 12, Supplies and Options for part numbers for  
replacement brushes and E-Z Seal® solution. See page v for con-  
i
tact information.  
Problems Connecting to the Data Center or Refilling  
Postage via PC  
See "Troubleshooting" in Appendix A - PC Meter Connect™.  
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11 • Troubleshooting  
Problems Connecting to Data Center via LAN Network  
Symptom  
Solution  
Machine may not be  
connected to LAN  
Internet Connection  
Make sure you've connected your machine to a  
working LAN Internet connection. Contact your  
network administrator if you suspect issues with  
your LAN network.  
• Make sure the LAN internet cable USB Internet  
adapter connectors are firmly seated in their re-  
ceptacles  
• Make sure the adapter lights are lit to show an  
active connection.  
• Ensure that no phone cord is connected to the  
mailing machine when the LAN is installed.  
• If LAN internet connectivity is not available,  
disconnect the USB network adapter and LAN  
internet cable from the USB port. Connect via a  
USB cable connected to a PC having PC Meter  
Connect or via analog phone line using the ana-  
log phone cable to the phone port (see Chapter 6,  
Adding Postage/Connecting to the Data Center).  
Problems Connecting to the Data Center via Analog Line  
Symptom  
Solution  
Improper phone line • Make sure you've connected your meter to a dedi-  
or phone line not  
connected to meter  
cated analog phone line (the same type you con-  
nect your home phone to). If you are using a DSL  
line, you should use a DSL filter obtained from  
your DSL provider.  
• Make sure the phone line connectors are firmly  
seated in their receptacles.  
• Try using the PC Meter Connect method to com-  
municate with the Data Center if an internet PC  
is available (see Chapter 6, Adding Postage/Con-  
necting to the Data Center).  
Incorrect setup of  
system options  
Go to the Chapter 7, System Options, and check  
the following:  
• Does your phone system require you to dial a  
prefix number to get an outside phone line? Make  
sure to include this in the setup if needed.  
• Is the dial method correct? You have to tell the  
machine if your phone uses a pulse or tone for  
dialing.  
11-5  
SV62276 Rev. A  
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11 • Troubleshooting  
Accidentally Printing the Wrong Postage  
Once you have printed a meter stamp, the postage funds have been  
“used up” by the machine, even if the printing is illegible. That’s why  
it is so important to make sure the correct value is shown on the ma-  
chine before inserting the mail piece or tape sheet, and that you do  
not let the ink level get too low. We recommend you always keep a  
spare ink cartridge on hand just for this reason.  
If you would like a refund, you can go in person to the Post Office  
where you meter is registered (i.e., the ZIP Code of your meter  
stamp) within 60 days of the meter stamp date. You will need to bring  
the specific meter stamps as proof for your claim (they must be leg-  
ible) and complete form 3533 “Application and Voucher for Refund of  
Postage, Fees, and Services”.  
NOTE: If your application for refund is accepted, the USPS® will  
refund 90% of the original meter stamp amount.  
i
IMPORTANT: To help prevent you from accidentally printing a  
postage value that's more than you need, you can have your meter  
warn you when you manually key in a postage value that is higher  
than the values you typically use. This setting is known as the high  
value warning (see Chapter 7 - System Options to set this option).  
The high warning value feature is effective when you manually key  
in the postage value, but does not function if the internal rating  
feature is used.  
11-6  
SV62276 Rev. A  
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11 • Troubleshooting  
Viewing System Configuration Levels  
Sometimes in an effort to fix your problem over the phone, a Pitney  
Bowes agent may request you to look up the software and firmware  
level that is on your machine. Follow these steps to do this:  
1. Press Options.  
2. Press Page Down twice.  
3. Select "Advanced Features".  
4. Select "Maintenance mode".  
5. Select "View system info".  
6. There are five screens of information available about your ma-  
chine. Press Page Down to scroll through all the screens if  
needed.  
INTERNAL INFORMATION  
IND  
PBI  
UIC  
SN:  
SN:  
Ver:  
xxxxxxxxxx  
xxxxxxxxxx  
xx.xx.xx  
INTERNAL INFORMATION  
PM Ver:  
PHS Ver:  
ASIC Ver:  
xx.xx.xx  
x.xx  
x.xx  
INTERNAL INFORMATION  
LCD Ver:  
PSD Ver:  
RM Ver:  
x.xx  
xx.xx.xx  
xx.xx  
INTERNAL INFORMATION  
RATE Eff:  
UIC Sum:  
RM Sum:  
xxxxxxxx  
xxxxxxxxxx  
xxxxx  
INTERNAL INFORMATION  
TREE Ver:  
LANG Ver:  
xxxx  
xxxx  
7. Press Clear (back arrow key) four times to return to the Home  
screen.  
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11 • Troubleshooting  
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duplex (double-sided) mode while keeping the proper page positions.  
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12 • Supplies and Options  
Supplies  
Description  
Number  
793-5  
946-1  
612-9  
620-9  
601-9  
601-0  
Ink Cartridge, Red Fluorescent  
Moistener Brush/Wick Assembly  
Double Tape Sheets—50  
Double Tape Sheets—300  
E-Z Seal® 4-Ounce Flip Top Bottles—4  
E-Z Seal® 16-Ounce Bottles—4  
Refer to Pitney Bowes Contact List on page v for web addresses and  
phone numbers to order supplies.  
Options  
Pitney Bowes offers a number of flexible options so you can tailor  
your mailing system to meet your exact needs today, and expand it  
as your business grows tomorrow. Contact your Pitney Bowes Sales  
Representative for more information (see page v in the front of this  
guide for web addresses and phone numbers).  
Integrated Weighing Platform (Scale)  
The weighing platform allows you to accurately weigh mail and pack-  
ages. You can select from either a 5 lb. or a 10 lb. capacity scale.  
See Chapter 3, Running Mail for details on using the weighing plat-  
form.  
Moistener  
The moistener applies sealing fluid to the envelope flap. You can  
seal envelopes or leave them unsealed, depending on how you feed  
them. See Chapter 3, Running Mail for details.  
Standard Accounting  
The Standard Accounting feature tracks postage costs for depart-  
mental accounts. Depending on your model, you can order up to 50  
accounts for your machine. See Chapter 8, Standard Accounting for  
details.  
12-1  
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12 • Supplies and Options  
Options  
Electronic USPS® Confirmation Services  
This option allows you to get discounted fees from USPS® for se-  
lected services. See Pitney Bowes publication SV61156 for more  
information on this feature. Visit our website (see page v) and enter  
"SV61156" in the search box on the home page to locate and view this  
document  
Postal Inscriptions/Advertisements  
Your system comes pre-loaded with several envelope ads and postal  
inscriptions. These give your mail a professional appearance and  
can turn your mailings into a powerful promotional tool. Pitney Bowes  
can also provide additional envelope adds and inscriptions if your  
needs require it, up to a total of 20 ads and 20 inscriptions.  
Optional inscriptions and ads are convenient to add because they  
are done as software downloads via the Pitney Bowes Data Center.  
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Appendix A • PC Meter Connect  
About PC Meter Connect™  
PC Meter Connect is a high-speed connectivity option that eliminates  
the need for an analog line. Similar to Constant Connection (LAN  
Connection), PC Meter Connect enables your meter to connect to  
the Internet but it does so via a Windows PC having an Internet con-  
nection.  
You simply load the PC Meter Connect™ software from the CD  
included in your starter kit into a PC with an internet connection  
(broadband, DSL, network, etc.) and connect a USB cable between  
your meter and the PC.  
There are two versions of PC Meter Connect documented in this  
guide, Basic for DM100i/DM200L, and Enhanced for DM125/DM225.  
DM100i/DM200L Basic Version  
This version allows your meter to communicate to the Data Center  
for postage downloads and rate/meter updates via a PC with internet  
access. All functions are performed at the meter.  
DM125/DM225 Enhanced Version  
Besides the Basic features, the Enhanced version lets you, from your PC:  
walk through the entire installation process of your meter (if that is  
the method you choose when first installing)  
see status messages (such as "low funds") from the meter  
see or print your postage refill history  
set machine settings, such as date and time, printing options,  
presets, etc.  
run accounting reports  
The Enhanced version also includes links from your PC to:  
demos to walk you through common procedures  
a PDF version of this Operator Guide  
online support for your system  
the Pitney Bowes Online Store, which provides an easy and con-  
venient way to order ink cartridges, E-Z Seal®, envelopes, and  
other supplies for your system.  
NOTE: Topic headings in this manual that refer to a PC Meter  
Connect™ Enhanced feature will be listed in green text.  
i
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Appendix A • PC Meter Connect  
Installation Requirements  
Before installing the PC Meter Connect™ software, make sure your  
PC meets these minimum requirements:  
®
®
®
Windows Vista (32-bit only), Windows XP, or Windows 2000  
operating systems with the latest service packs. Mac OS is not  
supported.  
1.2 GHz processor and 512 MB of RAM  
administrative rights to install software  
an Internet connection  
Installation  
Locate the PC Meter Connect™ install CD and USB cable supplied  
with your machine and follow these instructions:  
NOTE: If you cannot use the CD provided (or have lost the CD),  
please contact Pitney Bowes (see page v).  
i
1. Do not connect the USB cable to your PC or your machine yet.  
Do not connect the power to your mailing machine yet.  
You will be prompted at the proper times to do these during the  
install.  
2. Insert the PC Meter ConnectInstallation CD in your CD drive on  
your PC.  
3. The install program automatically starts. Follow the prompts on  
screen.  
4. When installation is complete, a PC Meter Connecticon will be  
installed on your desktop and an icon will reside on your PC's  
system tray, usually in the lower right corner of the screen (see  
figures below). For the Enhanced version install, you may also  
see a desktop shortcut icon to this User Guide if you chose that  
option during the install.  
Icon in System Tray  
Desktop  
Shortcut Icon  
Desktop Shortcut  
Icon to User Guide  
5. To make sure you are running the latest version of the software,  
launch the application, select Updates tab, then select Update  
Software.  
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Appendix A • PC Meter Connect  
Access/Launching the Application  
The program is loaded in the background automatically when you  
boot up your computer. You will know this by seeing the PC Meter  
Connect™ icon in the system tray.  
NOTE: If the PC Meter Connect software was not running for  
i
some reason (you'll know this when you don't see the PC Meter  
Connect icon in the system tray), double clicking on the desk-  
top icon will restart the software. Alternately, you may click on the  
Start button > All Programs > Pitney Bowes > PC Meter Connect.  
A PC Meter Connect icon will then appear in system tray.  
If you connect or disconnect your machine from the PC, messages  
display from the PC Meter Connecticon in the system tray:  
"Meter Not Connected" displays when you disconnect your meter  
from the PC. The red "x" stays on the icon thereafter.  
"Meter detected" displays when you connect your meter to the PC  
(after it had been disconnected). The red "x" disappears.  
To access more features of the program, review the following pages.  
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Appendix A • PC Meter Connect  
Accessing Features from the System Tray Icon  
(Basic Version)  
If you right-click on PC Meter Connecticon in the system tray, you  
can access several options for the PC Meter ConnectBasic software.  
Options Screen  
for Basic PC Meter  
Connect™  
Right Click on PC Meter Connect™  
Icon in System Tray  
Option  
Description  
Update PC Meter Connects you to a Pitney Bowes website for the latest  
Connect  
version of the PC Meter Connect software  
Internet Settings... Allows you to change your Internet settings for best  
operation with PC Meter Connect (see Trouble-  
shooting section later in this chapter for more details)  
About PC Meter  
Lists the PC Meter Connect software version  
Connect  
About Your Meter Displays whether or not the meter is connected to  
your PC; also allows access to a PDF version of this  
Operator Guide  
Contact Us  
Provides email and phone number information to  
contact Pitney Bowes  
Exit  
Exits the program (to restart, simply click on the PC  
Meter Connect desktop icon)  
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Appendix A • PC Meter Connect  
Accessing Features from the System Tray Icon  
(Enhanced Version)  
If you right-click on PC Meter Connecticon in the system tray, you  
can access several options of the PC Meter ConnectEnhanced soft-  
ware. These are in addition to the Main Window features described on  
the following pages.  
Options Screen for  
Enhanced PC Meter  
Connect™  
Right Click on PC Meter Connect™  
Icon in System Tray  
Option  
Description  
Internet Settings... Allows you to change your Internet settings for best  
operation with PC Meter Connect (see Trouble-  
shooting section later in this chapter for more details)  
About PC Meter  
Lists the PC Meter Connect software version. It also  
allows you to send the software logs to Pitney Bowes  
support for troubleshooting purposes.  
Connect  
About Your Meter Provides the model, serial number, and other informa-  
tion about your meter  
Contact Us  
Exit  
Provides email and phone number information to  
contact Pitney Bowes  
Exits the program (to restart, simply click on the PC  
Meter Connect desktop icon)  
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Appendix A • PC Meter Connect  
PC Connect Main Window (Enhanced Version)  
Once you double-click the desktop icon or the system tray icon, the  
PC Meter Connect™ Main window displays (see figure below). PC  
Meter Connect™ connects to the Data Center and provides the post-  
age amount in your meter, your Postage-By-Phone account balance,  
your Purchase Power balance, and lists any updates needed.  
PC Meter Connect™ Main Window (after Connecting to Data Center)  
An explanation of the features and the tabs accessible from the PC  
Meter Connect™ Main Window are provided on the following pages.  
NOTE: Please keep in mind the following when accessing fea-  
tures from the PC Meter Connect™ Main Window:  
i
If the meter is in "sleep" mode, accessing a feature from the  
Main Window will "awaken" the meter.  
Once in an awaken state, the meter must be at the "Home"  
screen (ready to print postage) to use features found on the  
Postage, Updates, and My Meter tabs. Otherwise, a "meter is  
busy" message displays on the PC. This condition can happen,  
for example, if you have the Accounting option set up on the  
meter and the meter is waiting for someone to select an account  
for printing postage.  
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Appendix A • PC Meter Connect  
PC Connect Main Window (Enhanced Version)  
1
2
3
5
4
PC Meter Connect™ Main Window  
1. Connection Status—indicates whether your PC can commu-  
nicate with the Internet and to your meter. A green check indi-  
cates a good connection, while a red X means the devices can not  
communicate.  
Internet  
PC  
Meter  
Internet  
PC  
Meter  
PC not communicating  
with meter  
Good communications  
Internet  
PC  
Meter  
Internet  
PC  
Meter  
PC not communicating  
with Internet  
PC not communicating  
with Internet or meter  
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Appendix A • PC Meter Connect  
PC Connect Main Window (Enhanced Version)  
2. Messages from Meter—displays status messages (such as  
"Funds Low") to help you keep your machine up and running.  
3. Feature Tabs (described in detail on the following pages)—allows  
access to the features of the software:  
Postage - for refilling postage and checking meter balances  
Supplies - for ordering ink cartridges, E-Z Seal®, envelopes, and  
other supplies for your machine from the Pitney Bowes On-  
line Store  
Updates - for downloading software updates for your meter,  
postal inscriptions/envelope ads, perform USPS inspections  
and rate updates  
Support - provides links to online help, product demos, a PDF of  
this User Guide, online support, and FAQs.  
My Meter - allows you to set machine settings, such as date and  
time, printing options, presets, etc.  
4. Support Information—displays the supporting data for the func-  
tions of the feature tab. For example, under the Postage tab, this  
screen displays funds (postage) available in your meter, in your  
Postage-by-Phone® account balance, and in your Purchase Power  
balance.  
5. Task Panel—lists the tasks you can run from this feature tab.  
Click on the link to perform the task you want (such as "Add  
Postage to Meter").  
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Appendix A • PC Meter Connect  
Feature Tabs (Enhanced Version)  
Postage  
Postage Tab - Main Screen  
Support Information  
Provides the postage amount in your meter, your Postage-By-Phone  
balance, and your Purchase Power balance.  
Task Panel  
Allows you to add postage to your meter. Simply:  
1. Click on Add Postage to Meter.  
2
Select either the amount your  
used for your last refill or one  
of the predetermined amounts.  
(You can also enter another  
amount and click Enter).  
3. Click Continue to proceed  
with the refill (or Cancel if you  
changed your mind).  
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Appendix A • PC Meter Connect  
Feature Tabs (Enhanced Version)  
Supplies  
Supplies Tab - Main Screen  
Task Panel  
Provides links to the respective web pages on www.pb.com to order:  
Supplies  
Cleaning Kits  
Envelopes  
Envelope Ads  
Laser Toner and Ink Cartridges  
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Appendix A • PC Meter Connect  
Feature Tabs (Enhanced Version)  
Updates  
Updates Tab - Summary Mode Screen  
Updates Tab - Detail Mode Screen  
Support Information  
Provides the rate version information stored in your meter, in either a  
summary or detail mode.  
Task Panel  
Allows you to connect to the Pitney Bowes Data Center and:  
update the machine's software  
perform a meter inspection  
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Appendix A • PC Meter Connect  
Feature Tabs (Enhanced Version)  
Support  
Support Tab - Main Screen  
Support Tab - Demos Screen  
Task Panel  
Provides links to these support functions:  
My Account on www.pb.com  
On-line Help on www.pitneyworks.com  
demonstrations about your machine (brings up a separate dem-  
os screen to choose from, see above)  
a PDF of this guide  
Frequently Asked Questions (FAQs) on www.pitneyworks.com  
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Appendix A • PC Meter Connect  
Feature Tabs (Enhanced Version)  
My Meter  
My Meter - Main Screen  
Task Panel  
Allows you to access to machine features such as:  
meter settings (date, time, preset, etc.). See next pages for details.  
resetting the scale to zero (see Chapter 7 - System Options)  
a postage refill history, either onscreen or by printing a report  
(see Chapter 9 - Reports)  
viewing or printing accounting reports (see Chapter 8 - Standard  
Accounting)  
link to INVIEW™ Total Meter Reporting on www.pb.com (if you  
have purchased that optional feature)  
My Meter - Refill History Screen  
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Appendix A • PC Meter Connect  
Feature Tabs (Enhanced Version)  
My Meter (cont'd)  
Task Panel  
The Meter Settings screen (see below) provides access to these ad-  
ditional machine features:  
Date and Time (see Chapter 4 - Printing Options)  
Ads and Inscriptions (see Chapter 4 - Printing Options)  
Warnings (see Chapter 7 - System Options)  
Weight Hold (not implemented on this model)  
View Preset (see Chapter 7 - System Options)  
Change Preset (see Chapter 7 - System Options)  
My Meter - Meter Settings Main Screen  
Date and Time  
My Meter - Meter Settings Screen - Date and Time  
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Appendix A • PC Meter Connect  
Feature Tabs (Enhanced Version)  
My Meter (cont'd)  
Task Panel  
Ads & Inscriptions  
My Meter - Meter Settings Screen - Ads & Inscriptions (None Chosen)  
My Meter - Meter Settings Screen - Ads & Inscriptions (Chosen)  
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Appendix A • PC Meter Connect  
Feature Tabs (Enhanced Version)  
My Meter (cont'd)  
Task Panel  
Warnings  
My Meter - Meter Settings - Warnings Screen  
Task Panel  
View Preset  
My Meter - Meter Settings Screen - View Preset  
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Appendix A • PC Meter Connect  
Troubleshooting  
IMPORTANT:  
When using PC Meter Connect , disconnect the analog line to  
your mailing machine.  
If you want to use the analog phone line method of connecting  
to the Data Center, unplug the USB cable from the back of the  
machine, then connect the analog phone line.  
If you have virus checking/firewall software installed on your  
PC (e.g., Norton, McAfee, etc.), please check your settings to  
ensure that FTP downloads are allowed. If FTP downloads are  
restricted, this will interfere with your machine downloading in-  
formation from the Pitney Bowes Data Center when using PC  
Meter Connect . If necessary, contact your network/IT adminis-  
trator to confirm the proper settings.  
If you install PC Meter Connect on a PC with other Pitney  
Bowes applications, you will need to exit PC Meter Connect  
before you can use the other Pitney Bowes applications. Sim-  
ply right-click on the PC Meter Connecticon in the system  
™.  
tray and select Exit to exit PC Meter Connect To restart PC  
Meter Connect , just double-click on the PC Meter Connect  
desktop icon.  
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Appendix A • PC Meter Connect  
Displaying PC Meter Connect™ Icon on System Tray  
If you minimize or close the PC Meter Connect™ window, the appli-  
cation will still be running in the background as indicated by the icon  
in the system tray. If you cannot see the PC Meter Connect™ icon in  
the system tray and you want to verify that the program is running,  
follow these steps to display all icons on your system tray.  
1. On your desktop taskbar (usually located on the bottom of your  
screen, although it may be moved to any side of your screen),  
right click on a blank area.  
Blank Area of Desktop Taskbar  
2. Click on Properties from the list of choices that displays.  
3. At the Taskbar and Start Menu Properties window, on the Task-  
bar tab, verify that the Hide inactive icons field is unchecked  
(blank). If necessary, click to uncheck it. Click OK to finish.  
4. If you see the PC Meter Connect™ icon in the system tray, you  
know the program is running. If you need to start the application,  
simply double-click the PC Meter Connect™ desktop icon (see  
figures on previous page).  
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Appendix A • PC Meter Connect  
Problems Connecting to the Data Center via the PC  
You cannot access www.pb.com from your PC using Internet  
Explorer  
Contact your IT administrator for any special setup needed to enable  
your PC and Internet Explorer to access the Internet.  
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Appendix A • PC Meter Connect  
Problems Connecting to the Data Center via the PC  
You can access www.pb.com using Internet Explorer but PC  
Meter Connect™ cannot detect the Internet.  
1. Right click on the PC Meter Connecttray icon and select "In-  
ternet Settings...".  
Right Click  
on Tray Icon  
Select "Internet  
Settings..."  
2. At the Internet Settings configuration screen, do either of the following:  
Solution A - Set your PC Meter Connect™ to use the same  
settings that Internet Explorer uses to connect to the Internet.  
Choose “Use Internet Explorer proxy settings” under Proxy Ad-  
dress Assignment (see screen below) and click OK.  
Use Internet  
Explorer  
proxy settings  
Internet Settings Screen in PC Meter Connect™  
continued->  
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Appendix A • PC Meter Connect  
Problems Connecting to the Data Center via the PC  
You can access www.pb.com using Internet Explorer but PC  
Meter Connect™ cannot detect the Internet (continued)  
Solution B - Enter your own network's Proxy Address and Au-  
thentication settings (if used). Contact your IT administrator for  
these settings. Click "Manual proxy settings", and enter the proxy  
settings and proxy authentication (if used) provided by your IT  
administrator (see screen below). Click OK.  
Use "Manual  
proxy settings"  
(and "Proxy  
Authentication",  
if used)  
Internet Settings Screen in PC Meter Connect™  
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Appendix A • PC Meter Connect  
Problems Connecting to the Data Center via the PC  
You can access www.pb.com using Internet Explorer but you  
are having problems downloading files to your meter.  
1. Right click on the PC Meter Connecttray icon and select "In-  
ternet Settings...".  
Right Click  
on Tray Icon  
Select "Internet  
Settings..."  
2. At the Internet Settings configuration screen, choose "Passive"  
for FTP Mode (see screen below) and click OK.  
Use "Passive"  
for FTP Mode  
Internet Settings Screen in PC Meter Connect™  
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Appendix B • How to Enter Text  
When is Text Entry Used?  
Text is entered for these functions:  
International mail (selecting a country)  
Entering Canada and UK Postal Codes  
Naming a Custom Preset  
Naming an Account in the Departmental Accounting feature  
How is Text Entry Done?  
Text entry is done via the numeric keypad in a fashion similar to cur-  
rent cell phone text entry. Each key, 2 through 9, has three or four  
letters displayed above it.  
There is no dedicated key to switch between alpha and numeric  
mode. On those screens (and only those screens) where either an  
alpha or numeric character may be entered (e.g. preset names,  
postal codes, account names), press a numeric key to cycle through  
the 4 possibilities for that key. For example, pressing the “2” numeric  
key cycles through "2" - "A" - "B" - "C". Extended character sets are  
provided for foreign markets on a country-by-country basis. In those  
cases, a numeric key may be pressed more than four times to cycle  
through the complete character set associated with a key.  
Postal Codes  
In postal codes, all alpha characters are uppercase. For non-US  
postal codes that follow a fixed format of alpha and numeric charac-  
ters, only the appropriate alpha or numeric in each specific position  
is allowed.  
Custom Preset Names and Account Names  
For Preset names, and Account names, the first letter of the first  
word automatically defaults to uppercase.  
If you wish to enter two consecutive alpha characters that are located  
on the same numeric key (such as “DE”), you must wait for the cursor  
to automatically move right to the second character’s position before  
entering the second character. There is about a 1-second delay follow-  
ing an alpha entry before the cursor moves one position to the right.  
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Appendix B • How to Enter Text  
Special Characters  
Special characters are accessed by repeatedly pressing the “1” key.  
Special characters include:  
Symbol  
Name  
,
*
Comma  
Asterisk  
.
Period  
:
Colon  
$
-
Dollar sign  
Minus sign (dash)  
Question mark  
Forward slash  
Back slash  
Open parenthesis  
Close parenthesis  
Exclamation point  
“At” sign  
?
/
\
(
)
!
@
+
#
^
=
&
%
_
"
Plus sign  
Number sign  
Carrot  
Equals  
Ampersand  
Percent  
Underscore  
Quotation mark  
The zero (0) key on the keypad functions as the space key. The word  
“Space” is printed on the machine to indicate this.  
The decimal point key (.) functions as the Shift key. The word “Shift”  
is printed on the machine to indicate this. This key toggles between  
“all uppercase letters” and “all lowercase letters.” The current mode  
is presented on line 4 of the display. ABC to indicate the uppercase  
mode, or abc to indicate the lowercase mode.  
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Appendix C • Glossary  
Account—set up when using the Standard Accounting option. An ac-  
count can be an organization, person, department (e.g., “Sales”), or  
project to which postage is charged. You can assign a unique name  
to each. The machine stores the total postage used and the number  
of mail pieces processed for each account. The total number of ac-  
counts available on your machine depends on the option purchased.  
Advertisement, Envelope—An advertising message that appears  
next to the machine's meter stamp. You can choose from an array of  
standard and custom ads.  
Analog Line–a "standard" phone line supplied by the phone com-  
pany. You use an analog phone line when you connect to the Pitney  
Bowes Data Center using your machine's modem. Analog phone  
lines are usually Fax lines, residential phone lines, and lines used by  
modems or credit card readers. See also Digital Line  
Default—A value or setting the machine automatically uses unless  
you change it. As delivered, your machine has factory-set defaults or  
“normal” settings. You may change these if you wish.  
Digital Line–a type of line used on digital phone systems (so called  
PBX systems). Many PBX manufacturers have designed phone  
systems that deliver much more current to the phone than does a  
"standard" analog phone line supplied by the phone company. As a  
result, if you connect your machine's modem to a PBX digital line,  
thinking that it’s an analog line, you could damage your modem with  
too much current and not even know it.  
Home Screen—The machine display that shows your current selec-  
tions. It indicates that you're ready to print postage.  
Inspection—The process of examining the postage usage through  
the machine to assure accurate postal funds accounting. Your ma-  
chine is subject to remote inspection whenever you add postage to  
it. If you haven't refilled your machine for 90 days, the display shows  
the message “Inspection Due”. If you haven't refilled it for 120 days,  
you'll see “Inspection Required.”  
To do an inspection, simply add postage or connect to the Data Center.  
®
IntelliLink —A Pitney Bowes technology that allows you to down-  
load machine features, and postal rate and system software updates  
via a digital link.  
Lock Code—A four-digit code that can be set up which acts as a  
password to gain access to the machine after it powers up or after it  
is awakened from a sleep mode.  
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Appendix C • Glossary  
Meter Stamp—The imprint produced by the machine (machine  
stamp or indicia). Depending on your settings, it may include:  
The indicia (includes the postage amount, date, ZIP code, etc.)  
An advertisement, which is an optional part of the machine stamp  
that lets you convey your own special message to the mail recipient.  
Modem–a device on your machine for connecting to the Pitney  
Bowes Data Center over a standard (analog) telephone line. This  
modem should NOT be connected to a digital line (as is used on  
most PBX systems in offices).  
Origin Postal Code—The Postal Code assigned to your city or  
town. Mail processed on your machine must be posted from a loca-  
tion in your Postal Code area.  
PC Meter Connecta small software application you install on your  
PC to allow your meter to connect to the Pitney Bowes Data Center  
through your PC’s Internet connection rather than over a standard  
telephone line. Postage refills and system software updates can be  
completed efficiently and much quicker via the Internet.  
®
Postage-By-Phone —A service available through Pitney Bowes that  
allows you to buy postage and check account status via a phone line  
or the Internet. It also permits convenient postal inspection.  
Presets—A custom machine setting you can call up instantly at the  
push of a button. You can assign each preset a number of values,  
depending on the postage mode you're in, how your machine is set  
up and what options are installed. A preset will always have a name  
and postage amount, and could also have an account, ad, class of  
service, operating mode and other values assigned to it.  
Serial Number—The serial number found on the rear of the machine.  
Sleep Mode—An energy-saving feature of your machine that clears  
the display after a certain period of idle time. Pressing any key wakes  
up the display.  
Standby Mode (DM125/DM225 only) – The lowest power consump-  
tion mode that may persist for an indefinite time when the product is  
connected to an outlet and switched "off" at the back of the machine.  
Standby is the product’s minimum power mode.  
Supervisor Password—A four-digit code that can be set up to  
protect unauthorized users from changing accounts when using the  
Standard Accounting feature.  
Tape Sheets—A sheet of self-adhering paper which you print post-  
age on and apply to a piece of mail or package that is too big or thick  
to be processed through the machine.  
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Appendix D • Specifications  
Equipment  
Size  
DM100i/DM200L  
Base Model 8.5" (215 mm) H x 13.6" (345 mm) W  
x 15.8" (401 mm) D  
With Scale 8.9" (226 mm) H x 13.6" (345 mm) W x  
15.8" (401 mm) D  
With Scale and Moistener 8.9" (226 mm) H x 18.5"  
(470 mm) W x 15.8" (401 mm) D  
DM125/DM225  
Base Model 9.7" (246 mm) H x 13.6" (345 mm) W  
x 15.8" (401 mm) D  
With Scale 10.1" (257 mm) H x 13.6" (345 mm) W  
x 15.8" (401 mm) D  
With Scale and Moistener 10.1" (257 mm) H x  
18.5" (470 mm) W x 15.8" (401 mm) D  
Weight  
DM100i /DM125i 15 lbs. (6.8 kg)  
DM200L/DM225L 16 lbs. (7.3 kg)  
Power Requirements 100-240 VAC, 50/60Hz. 1.0A  
Ports  
DM100i/DM200L 1 USB Slave, 1 RJ-11  
DM125/DM225 2 USB Host, 1 USB Slave, 1 RJ-11  
Operating Temp.  
Sound Level  
40°F (4°C) to 108°F (42°C)  
Machine noise is less than 70dba in accordance  
with EN ISO 7779, and ANSI 12.10.  
LCD Display  
Throughput  
4 lines, 20 characters long  
DM100i Up to 30 letters per minute  
DM125 Up to 35 letters per minute  
DM200L Up to 40 letters per minute  
DM225 Up to 45 letters per minute  
Actual throughput will vary, depending on the mate-  
rial used, machine condition, use of moistener, etc.  
Print Resolution  
Print Image Area  
Ink Cartridge Life  
600 x 400 dpi  
At least 1" (25.4 mm) x 6-5/8" (170 mm)  
Up to 3,000 impressions without an envelope ad.  
Actual ink yields vary with usage, graphics printed  
and environmental conditions.  
Tape Sheets  
Self-adhesive type, dual tape sheets for use on mail  
pieces that are too thick/ large to run in machine.  
Envelope Ads  
Up to 20 (internally held)  
Up to 20 (internally held)  
$99.999  
Postal Inscriptions  
Maximum Imprint  
D-1  
SV62214 Rev. B  
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Appendix D • Specifications  
Material (see also figure below)  
Minimum Size  
5" x 3" (127 mm x 76 mm)  
Maximum Size  
15" x 13" (381 x 330 mm)  
7/8" (22 mm)  
Minimum Flap Depth  
Maximum Flap Depth  
Minimum Thickness  
Maximum Thickness  
3" (76 mm)  
0.007" (0.18 mm)  
3/8" (9.5 mm)  
Maximum Stack Height for Mail 2.5" (60 mm)  
IMPORTANT: For best results, always make sure your material  
conforms to these specifications.  
D-2  
SV62214 Rev. B  
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Index  
A
Account  
Glossary Entry C-1  
Selecting to Track Postage 3-8  
Accounting  
Activating/Setting Up Standard Accounting Option 8-2, 8-3  
Standard Accounting Overview 8-1  
Turning Off Accounting 8-5  
Turning Off Account Passwords 8-7  
Turning On Accounting 8-4  
Turning On Account Passwords 8-6  
Turning On/Off 7-6  
Account List Report (Accounting) 9-8  
Account No., Refill Receipt Listing 6-10  
Accounts  
Clearing All Accounts 8-17  
Clearing One Account 8-16  
Creating 8-8  
Deleting 8-18  
Displaying Totals 8-12  
Editing Account Names and Passwords 8-9  
Printing a Multi-Account Summary Report 8-14  
Printing a Single Account Report 8-13  
Selecting an Account 8-11  
Adding funds (postage)  
To your machine 6-10  
To your Postage By Phone® account 6-10  
Add Postage Report 9-4  
Advertisement, Envelope  
Downloading 4-10, 6-2  
Glossary Entry C-1  
Printing 4-9, 4-10  
Analog Phone Line  
Establish communications to data center 6-7  
Glossary Entry C-1  
Applying Postage  
Entering Weight Manually 3-4  
Keying In the Postage Directly 3-3  
Overview 3-2  
Using the Weighing Platform (Scale) 3-5  
I-1  
SV62276 Rev. A  
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Index  
Auto-Advance of Printed Date  
Setting 7-9  
When Used 4-2  
Auto-Rating, Turning On/Off 7-6  
B
Batch Count  
Checking/Viewing 3-9  
Clearing 3-10  
Printing 3-10  
C
Change Language 7-22  
Checking account balance in Postage by Phone® System 6-9  
Checking Funds (Postage) Availability in Machine 6-8  
Class  
Selecting When Rating Mail 3-4, 3-5, 3-6  
Setting Class Change Options 7-20  
Setting Weight Change Options 7-19, 7-20  
Communications, Establishing Between Machine and Data Center  
Analog Phone Line 6-7  
LAN Network (Constant Connection) 6-5  
Overview 6-1  
PC Meter Connect™ 6-6  
Configuration Report 9-11  
Confirmation Services Records Report (USPS) 9-9  
Connections on Back of Machine  
DM100i/DM200L 2-6  
DM125/DM225 2-7  
Constant Connection (LAN Network) 1-5, 6-5  
Contrast, Adjusting of LCD Display 7-5  
Control Panel  
Description 2-4  
Figure 2-4  
Location 2-3  
Credit Line Available, Refill Receipt Listing 6-10  
Custom Presets. See Presets  
I-2  
SV62276 Rev. A  
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Index  
D
Data Center (Pitney Bowes)  
Connecting via Analog Phone Line 6-7  
Connecting via LAN Network (Constant Connection) 6-5  
Connecting via PC Meter Connect™ 6-6  
Settings Used for Connecting 6-16  
Data Center, Problems Connecting  
via Analog Line 11-5  
via LAN Network 11-5  
via the PC A-19  
Date  
Auto-advance of date 4-2, 4-3, 4-4  
Manually changing printed date 4-2, 4-3  
Omitting/Restoring on Meter Stamp 4-6  
Day  
Omitting/Restoring on Meter Stamp 4-6  
Daylight Savings, Setting 7-10  
Default  
Glossary Entry C-1  
Dial Prefix, Settings 6-17  
Digital Line  
Glossary Entry C-1  
Display, Adjusting Contrast 7-5  
Display Problems  
Blank 11-1  
Hard to read 11-2  
Distributor Values, Setting 6-20  
Documentation (Sources of Information) 1-6  
Downloads from the data center to your machine  
Downloading Files or Updating System 6-2, 6-15, 6-16  
Envelope Ads/Postal Inscriptions 6-2  
Overview 6-2  
Postal Inspection 6-3  
Postal Rate Update 6-4  
Postal/ZIP Code Update 6-3  
System/Software Update 6-2  
Upload Pending Electronic USPS Confirmation Service Records 6-3  
Drift (for Time), Correcting 7-10  
I-3  
SV62276 Rev. A  
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Index  
E
Enter/Yes Key 2-4  
Envelope  
Feeding Problems 11-2  
Proper Feeding 3-3, 3-4  
Sealing Only 4-5  
Specifications D-2  
Envelope Ad, Using and Downloading 4-9, 4-10  
Equipment Specifications D-1  
Error Report 9-12  
Establishing Communications Between Your Machine and the Pitney  
Bowes Data Center 6-1  
External printer 2-7  
External weighing platform 2-7  
E-Z Seal®  
Filling Moistener 10-4  
Order Number 12-1  
F
Feature Keys 2-4  
Features of System  
Overview 1-2  
Turning On /Off 7-6  
Feed Deck 2-3  
Feeding Problems 11-2  
Figures of All Models 2-1  
Firmware, Viewing Level of 11-7  
Funds (Postage)  
Adding to Machine 6-10  
Checking account balance in Postage by Phone® System 6-9  
Checking in Machine 3-1, 3-2, 6-8  
Report Printing 6-13  
Setting Warnings 7-12, 7-13, 7-14  
Withdrawing 7-23  
Funds Report (Register Report) 9-3  
G
Glossary C-1  
I-4  
SV62276 Rev. A  
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Index  
H
Help, Getting 11-1  
High value warning, Explanation and setting 7-12  
Home Screen 3-1  
Glossary Entry C-1  
I
Illustration, of mailing systems 2-1, 2-2  
Ink Cartridge  
Messages Indicating Replacement 10-1  
Order Number 12-1  
Replacing 10-2  
Ink Out, Message 10-1  
Ink Waste Tank  
Location 2-3  
Messages Indicating Replacement 10-1  
Inspections, Postal  
Fulfilling USPS requirements 6-14  
Glossary Entry C-1  
IntelliLink® 1-4  
Glossary Entry C-1  
L
LAN Network (Constant Connection)  
Establish Communications with Data Center 6-5  
LCD Display 2-4  
LED, Location 2-3  
Lock Code  
Glossary Entry C-1  
Setting 7-15, 7-16  
Using at the Home Screen 3-1  
Lock/Power Key 2-4  
Low Funds Warning 7-14  
Low Ink, Message 10-1  
M
Machine Settings. See System Options  
Manually Changing Printed Date for the Meter Stamp 4-2, 4-3, 4-4  
Manually Entering Weight 3-4  
I-5  
SV62276 Rev. A  
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Index  
Material Specifications D-2  
Messages Indicating Ink Cartridge Replacement 10-1  
Messages Indicating Waste Ink Tank Replacement 10-1  
Messages on the LCD Display 11-1  
Meter No., Refill Receipt Listing 6-10  
Meter serial number  
Location on refill receipt 6-10  
Meter Stamp (see also "Printing")  
Figure showing sections of 1-4, 4-1  
Glossary Entry C-2  
Manually changing printed date 4-1, 4-2  
Meter Withdrawal, Procedure 7-24  
Metric Weight, Viewing 7-18  
Model Number v  
Modem  
Glossary Entry C-2  
Settings 6-18  
Moistener  
Brush, Order Number 12-1  
Description/Location 2-3  
Filling 10-4  
Maintaining 10-5  
Problems (envelopes don't seal) 11-4  
Removing and Cleaning the Moistener Brush 10-5  
Removing and Cleaning the Moistener Wick and Holder 10-7  
Wick, Order Number 12-1  
Multi-Account Summary Report (Accounting) 9-7  
N
No Key, Location of 2-4  
Normal Preset. See Presets  
Normal Preset, Default Time Setting 7-7  
O
Options. See Machine Settings  
Origin Postal Code  
Glossary Entry C-2  
Overview, of book 1-1  
I-6  
SV62276 Rev. A  
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Index  
P
Page Up/Page Down keys 2-6, 2-7  
Parts of the Machine  
Descriptions 2-3  
Figures 2-2  
Passwords  
Editing/Setting for Accounts 8-9  
On the Home Screen 3-1  
Setting/Disabling Lock Code 7-15, 7-16  
Setting/Disabling Supervisor 7-16  
Turning Off for Accounting 8-7  
Turning On for Accounting 8-6  
PC Meter Connect. See Appendix A  
Accessing Features from System Tray Icon (Basic Version) A-4  
Accessing Features from System Tray Icon (Enhanced Version) A-5  
Access/Launching the Application A-3  
Basic Version (DM100i/DM200L) 1-5, A-1  
Connection Status Icons A-7  
Displaying PC Meter Connect™ Icon on System Tray A-18  
Enhanced Version (DM125/DM225) 1-6, A-1  
Establish communications to data center 6-6  
Features Overview (Basic & Enhanced) 1-5, 1-6, A-1  
Installation Procedure A-2  
Installation Requirements A-2  
Main Window A-6, A-7  
Messages from Meter A-8  
My Meter Tab A-13  
Postage Tab A-9  
Problems Connecting to the Data Center via the PC A-19  
Problems (not Data Center related) A-17  
Supplies Tab A-10  
Support Information A-8  
Support Tab A-12  
Task Panel A-8  
Updates Tab A-11  
Phone Jack, Analog Line 2-6, 2-7  
Phone Line, Analog Settings 6-17, 6-18  
I-7  
SV62276 Rev. A  
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Index  
Postage  
Adding funds (postage) to your Postage By Phone® account 6-1  
Adding to Machine 6-10  
Applying 3-2  
Checking Funds in machine 3-1, 3-2, 6-8  
Definition of postage in meter on report 6-10  
How it is stored in your meter 6-1  
How to check account balance in Postage by Phone® System 6-9  
Keying in Postage Directly 3-3  
Minimum Amount for Adding to machine 6-11  
Printing a Funds (Postage) Report 6-12  
Printing a Receipt After Downloading 6-13  
Setting Funds Warning 7-12, 7-13, 7-14  
Tracking by Selecting an Account 3-8  
Withdrawing Funds 7-23  
Postage-By-Phone®  
Changing Phone Number 6-18  
Checking your account balance 6-9  
Glossary Entry C-2  
Postal Class  
Setting a matching inscription 4-7  
Postal Inscription  
Downloading 4-8, 6-2  
Printing 4-1, 4-7  
Postal Requirements 1-3  
Power Key 2-4, 2-7  
Power Receptacle  
DM100i/DM200L 2-6  
DM125/DM225 2-7  
Power Switch (DM125/DM225) 2-7  
Presets  
Custom, Defining New 5-8  
Custom, Deleting 5-11  
Custom, Description 5-6  
Custom, Editing Preset Name 5-11  
Custom, Selecting 5-7  
Custom, Viewing 5-9, 5-10  
Glossary Entry C-2  
Key Location 2-5  
I-8  
SV62276 Rev. A  
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Index  
Normal Preset - Defining New Values 5-5  
Normal Preset - Description 5-2  
Normal Preset - Viewing (and Selecting) 5-3, 5-4  
What is a Preset 5-1  
Why Should I Always Include a USPS® “Class” 5-1  
Why Should I Use Presets 5-1  
Print Head  
Purge 10-14  
Replacing 10-8, 10-15  
Test Print 10-13  
Printing  
Adding/Removing an Envelope Ad to the Meter Stamp 4-9, 4-10  
Adding/Removing a Postal Inscription to Meter Stamp 4-7, 4-8  
Adjusting Horizontal Print Position of Meter Stamp 4-13  
Auto-Advance of Printed Date 4-2  
Bypass all Printing and Only Seal the Envelope 4-5  
Manually Changing Printed Date for the Meter Stamp 4-2, 4-3, 4-4  
Omitting/Restoring Day or Date on the Meter Stamp 4-6  
Printing a $0.00 meter stamp 4-2  
Printing an Ad, Date, and Time Only (no meter stamp) 4-12  
Printing a Report on Envelope/Tape Sheet 9-2  
Printing a Report to an Attached Printer 9-2  
Printing Options Overview 4-1  
Printing the Date and Time Only (no meter stamp) 4-11  
Printing a $0.00 Meter Stamp 10-1  
Printing Problems 11-3  
Print Purge 10-14  
Print Tests 10-12  
Problems  
Accidentally Printing the Wrong Postage 11-6  
Connecting to Data Center via Analog Line 11-5  
Connecting to Data Center via LAN Network 11-5  
Connecting to Data Center via PC A-19  
Feeding 11-2  
LCD Display 11-2  
Moistening 11-4  
Printing 11-3  
Product Name v  
Purge, Print Head 10-14  
I-9  
SV62276 Rev. A  
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Index  
R
Rates Summary Report 9-10  
Refill Amount, Refill Receipt Listing 6-10  
Register Report (Funds Report) 9-3  
Registration Wall 3-3  
Reports  
Account List Report (Accounting) 9-8  
Add Postage Report (Refill) 9-4  
Configuration Report 9-11  
Confirmation Services Report 9-9  
Error Report 9-12  
Funds (Register) Report 9-3  
Multi-Account Report (Accounting Feature) 8-14, 9-6, 9-7  
Overview 9-1  
Printing on an Envelope or Tape Strip 9-2  
Printing to an Attached Printer 9-2  
Rates Summary Report 9-10  
Single Account Report (Accounting Feature) 8-13, 9-5  
Special Services Report (USPS® Confirmation Services) 9-9  
System Setup Report 9-8  
Requirements  
Postal, for Your Machine 1-3  
Run Install Mode 7-25  
S
Safety Notes 1-6, 1-7, 1-8  
Safety, Telephone 1-8  
Scale  
Differential Weighing 3-6  
Location 2-3  
Setting Options 7-17, 7-18, 7-19, 7-20  
Turning On/Off 7-18  
Used in Applying Postage 3-5  
Viewing Metric Weight 7-18  
Screen Selection Keys, Location of 2-4  
Security. See Passwords  
Serial Number  
Glossary Entry C-2  
Services, Special  
Used during rating 3-4  
Settings, Machine. See System Options  
Single Accounts Report (Accounting) 9-5  
I-10  
SV62276 Rev. A  
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Index  
Sleep Mode 7-8, C-2  
Software/System Configuration, Viewing Levels of 11-7  
Sources of Information 1-6  
Special Characters, Text Entry B-2  
Special Services Report (USPS® Confirmation Services) 9-9  
Specifications  
Equipment D-1  
Material D-2  
Stacker Tray 2-3  
Storage Drawer (DM200L/DM225 only) 2-3  
Supervisor Password, Setting/Disabling 7-16  
Supplies v, 12-1  
System Options (Machine Settings)  
Adjusting the Contrast of the Display 7-5  
Advanced Options Overview 7-21  
Advancing the Printed Date for the Meter Stamp 7-2  
Barcode Scanner 7-22  
Change Language 7-22  
Changing the Lock Codes and Passwords 7-15  
Dial Prefix 6-17  
Distributor Values (connecting to Data Center) 6-20, 6-21  
Meter Withdrawal (Withdrawing Postage Funds) 7-23  
Modem 6-18  
Overview 7-1  
Phone Connection Settings 6-17, 6-18  
Purchasable Features on Machine 12-1, 12-2  
Run Install Mode 7-25  
Set Meter Stamp to Today's Date 7-5  
Setting Postage Values (Funds Warnings) 7-12  
Setting Scale Options 7-17  
Settings for Connecting to the Data Center 6-16  
Setting the Date, Time, and Timeouts 7-7  
Tone/Pulse 6-17  
Turning Features On and Off 7-6  
Zeroing the Scale 7-17  
System Setup Report 9-8  
T
Tape Sheets  
Glossary Entry C-2  
Order Number 12-1  
Use in Applying Postage 3-2  
I-11  
SV62276 Rev. A  
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Index  
Telephone, Safety 1-8  
Test Print 10-13  
Tests, Print Head 10-12  
Text Entry  
How to Enter B-1  
Special Characters B-2  
When it is used B-1  
Time  
Correcting Drift 7-10  
Part of printing with Date on Meter Stamp 4-11, 4-12  
Setting Daylight Savings 7-10  
Setting System Time 7-11  
Timeouts  
for Normal Preset to Appear 7-7  
Sleep Mode 7-8  
Top Cover 2-2  
Transport Release Lever 2-3  
Troubleshooting. See Problems  
U
United States Postal Service Website v  
USB Ports  
DM100i/DM200L 2-6  
DM125/DM225 2-7  
Utility Slot 2-3  
W
Warnings, Ink Related 10-1  
Weighing. See also Scale  
Auto-rating with scale 3-5  
Differential Weighing 3-6  
Entering Weight Manually 3-4  
Platform Description/Location 2-3  
Setting Options 7-19  
Weighing Platform. See also Scale  
Location 2-3  
Wick/Brush Assembly, Order Number 12-1  
Y
Yes/Enter Key 2-4  
I-12  
SV62276 Rev. A  
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1 Elmcroft Road  
Stamford, Connecticut 06926-0700  
www.pitneybowes.com  
PB Form SV62276 Rev. A 10/09  
© 2009 Pitney Bowes Inc.  
All Rights Reserved  
*SV62276REVA*  
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