227E3Q
EN User manual
1
28
33
Customer care and warranty
Troubleshooting & FAQs
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1. Important
#ꢀ Please use approved power cord provided
by Philips all the time. If your power cord
is missing, please contact with your local
service center. (Please refer to Customer
Care Consumer Information Center)
1. Important
This electronic user’s guide is intended for
anyone who uses the Philips monitor.Take time
to read this user manual before you use your
monitor. It contains important information and
notes regarding operating your monitor.
#ꢀ Do not subject the monitor to severe
vibration or high impact conditions during
operation.
The Philips guarantee applies provided the
product is handled properly for its intended use,
in accordance with its operating instructions and
upon presentation of the original invoice or cash
receipt, indicating the date of purchase, dealer’s
name and model and production number of the
product.
#ꢀ Do not knock or drop the monitor during
operation or transportation.
Maintenance
#ꢀ To protect your monitor from possible
damage, do not put excessive pressure on
the LCD panel. When moving your moni-
tor, grasp the frame to lift; do not lift the
monitor by placing your hand or fingers on
the LCD panel.
1.1 Safety precautions and mainte-
nance
#ꢀ Unplug the monitor if you are not going to
use it for an extensive period of time.
Warnings
Use of controls, adjustments or procedures
other than those specified in this documentation
may result in exposure to shock, electrical
hazards and/or mechanical hazards.
#ꢀ Unplug the monitor if you need to clean it
with a slightly damp cloth. The screen may
be wiped with a dry cloth when the power
is off. However, never use organic solvent,
such as, alcohol, or ammonia-based liquids
to clean your monitor.
Read and follow these instructions when
connecting and using your computer monitor.
#ꢀ To avoid the risk of shock or permanent
damage to the set, do not expose the
monitor to dust, rain, water, or excessive
moisture environment.
Operation
#ꢀ Please Keep the monitor out of direct
sunlight, very strong bright lights and
away from any other heat source. Lengthy
exposure to this type of environment may
result in discoloration and damage to the
monitor .
#ꢀ If your monitor gets wet, wipe it with dry
cloth as soon as possible.
#ꢀ If foreign substance or water gets in your
monitor, please turn the power off immedi-
ately and disconnect the power cord.Then,
remove the foreign substance or water, and
send it to the maintenance center.
#ꢀ Remove any object that could fall into
ventilation holes or prevent proper cooling
of the monitor’s electronics.
#ꢀ Do not block the ventilation holes on the
#ꢀ Do not store or use the monitor in loca-
tions exposed to heat, direct sunlight or
extreme cold.
cabinet.
#ꢀ When positioning the monitor, make sure
the power plug and outlet are easily ac-
cessible.
#ꢀ In order to maintain the best performance
of your monitor and use it for a longer life-
time, please use the monitor in a location
that falls within the following temperature
and humidity ranges.
#ꢀ If turning off the monitor by detaching the
power cable or DC power cord, wait for 6
seconds before attaching the power cable
or DC power cord for normal operation.
1
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1. Important
#ꢀ Temperature: 0-40°C 32-95°F
#ꢀ Humidity: 20-80% RH
1.2 Notational Descriptions
The following subsections describe notational
conventions used in this document.
#ꢀ IMPORTANT: Always activate a moving
screen saver program when you leave
your monitor unattended. Always activate
a periodic screen refresh application
if your monitor will display unchanging
static content. Uninterrupted display of
still or static images over an extended
period may cause “burn in”, also known as
“after-imaging” or “ghost imaging”, on your
screen.
Notes, Cautions andWarnings
Throughout this guide, blocks of text may be
accompanied by an icon and printed in bold or
italic type.These blocks contain notes, cautions
or warnings.They are used as follows:
Note
This icon indicates important information and
tips that help you make better use of your
computer system.
"Burn-in", "after-imaging", or "ghost imag-
ing" is a well-known phenomenon in LCD
panel technology. In most cases, the
“burned in” or “after-imaging” or “ghost
imaging” will disappear gradually over a
period of time after the power has been
switched off.
Caution
This icon indicates information that tells you
how to avoid either potential damage to
hardware or loss of data.
Warning
Warning
Severe” burn-in” or “after-image” or “ghost
image” symptoms will not disappear and cannot
be repaired.The damage mentioned above is
not covered under your warranty.
This icon indicates the potential for bodily harm
and tells you how to avoid the problem.
Some warnings may appear in alternate formats
and may not be accompanied by an icon. In such
cases, the specific presentation of the warning is
mandated by the relevant regulatory authority.
Service
#ꢀ The casing cover should be opened only
by qualified service personnel.
#ꢀ If there is any need for any document for
repair or integration, please contact with
your local service center. (please refer to
the chapter of "Consumer Information
Center")
#ꢀ For transportation information, please
refer to "Technical Specifications".
#ꢀ Do not leave your monitor in a car/trunk
under direct sun light.
Note
Consult a service technician if the monitor
does not operate normally, or you are not sure
what procedure to take when the operating
instructions given in this manual have been
followed.
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1. Important
Recycling Information for Customers
1.3 Disposal of product and packing
material
Your display is manufactured with high quality
materials and components which can be
recycled and reused.
Waste Electrical and Electronic Equipment-
WEEE
To learn more about our recycling program
recycling.
This marking on the product or on its
packaging illustrates that, under European
Directive 2002/96/EC governing used electrical
and electronic appliances, this product may
not be disposed of with normal household
waste.You are responsible for disposal of
this equipment through a designated waste
electrical and electronic equipment collection.
To determine the locations for dropping off
such waste electrical and electronic, contact
your local government office, the waste disposal
organization that serves your household or the
store at which you purchased the product.
Your new monitor contains materials that can
be recycled and reused. Specialized companies
can recycle your product to increase the
amount of reusable materials and to minimize
the amount to be disposed of.
All redundant packing material has been
omitted.We have done our utmost to make the
packaging easily separable into mono materials.
Please find out about the local regulations on
how to dispose of your old monitor and packing
from your sales representative.
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2. Setting up the monitor
Install base stand
2. Setting up the monitor
1. Place the monitor face down on soft
and smooth surface taking care to avoid
scratching or damaging the screen.
2.1 Installation
Package contents
Q
Register your product and get support at
227E3
Quick
Start
2. Hold the base stand with both hands and
firmly insert the base stand into the base
column.
1
4
1
3
(1) Gently attach the base to the base
column until the latch locks the base.
2
i
s
e
r
v
r
M
p
t
a
v
a
ti
(2) Use your fingers to tighten the screw
located at the bottom of the base, and
secure the base to the column tightly.
DVI (optional)
VGA (optional)
2
1
4
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2. Setting up the monitor
Connecting to your PC
Connect to PC
1. Connect the power cord to the back of
the monitor firmly.
Model 227E3Q:
2. Turn off your computer and unplug its
power cable.
3. Connect the monitor signal cable to the
video connector on the back of your
computer.
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4. Plug the power cord of your computer and
your monitor into a nearby outlet.
5. Turn on your computer and monitor. If the
monitor displays an image, installation is
complete.
AC power input
VGA input
DVI-D input
Kensington anti-theft lock
Model 227E3QPH:
5
6
5
AC power input
VGA input
DVI-D input
HDMI input
HDMI audio output
Kensington anti-theft lock
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2. Setting up the monitor
Model 227E3QPH:
2.2 Operating the monitor
5
7
6
4
3
2
Switch monitor’s power ON and
OFF.
Access the OSD menu
.
Return to previous OSD level.
Front view product description
Model 227E3Q:
Set the sensor level for backlight
automatic control.
Adjust the OSD menu.
5
Change the signal input source.
SmartImage Lite.There are three
modes to be selected: Standard,
Internet and Game.
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6
4
3
2
Switch monitor’s power ON and
OFF.
Access the OSD menu
.
Return to previous OSD level.
Change display format.
Adjust the OSD menu.
Change the signal input source.
SmartImage Lite.There are three
modes to be selected: Standard,
Internet and Game.
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2. Setting up the monitor
Description of the On Screen Display
reference when you want to work your way
around the different adjustments later on.
What is On-Screen Display (OSD)?
Main menu
Sub menu
On-Screen Display (OSD) is a feature in all
Philips LCD monitors. It allows an end user to
adjust screen performance or select functions
of the monitors directly through an on-screen
instruction window.A user friendly on screen
display interface is shown as below:
Power Sensor
On
Off
0~4
(available for selective models)
VGA
Input
DVI (available for selective models)
HDMI (available for selective models)
Wide Screen, 4:3
Picture Format
Brightness
Picture
Model 227E3Q:
0~100
0~100
Contrast
ꢊꢋꢌ
ꢎꢏꢐꢈꢇ
ꢍꢊꢎ
Off，Fast，Faster，Fastest
(available for selective models)
SmartResponse
SmartContrast
On, Off
ꢄꢅꢆꢇꢈꢃꢉ
0~100 (available for selective models)
Volume
Audio
Color
ꢀꢁꢂꢁꢃ
Stand Alone
On, Off
On, Off
Mute
ꢑꢒꢏꢓꢈꢒꢓꢉ
ꢔꢕꢍꢖꢕꢉꢇꢇꢅꢏꢓꢗ
6500K, 9300K
Color Temperature
sRGB
Red: 0~100
Green: 0~100
Blue: 0~100
User Define
Model 227E3QPH:
Language
English Español, Français, Deutsch, Italiano,
࿒፩ၭĭ
!
Türkçe
Português, Русский
ꢙ
ꢔꢏ
ꢔꢚꢚ
ꢄꢁꢛꢉꢃꢖꢕꢉꢏꢗꢁꢃ
ꢎꢏꢐꢈꢇ
0~100
0~100
Horizontal
Vertical
OSD Settings
Off, 1, 2, 3, 4
Transparency
ꢄꢅꢆꢇꢈꢃꢉ
5, 10, 20, 30, 60
OSD Time out
ꢌꢈꢘꢅꢁ
ꢀꢁꢂꢁꢃ
Auto
Setup
0, 1, 2, 3, 4
Power LED
Pixel Orbiting
Over Scan
On, Off
On, Off (available for selective models)
0~100
0~100
0~100
0~100
H. Position
V. Position
Phase
Basic and simple instruction on the control
keys
Clock
In the OSD shown above, you can press
buttons at the front bezel of the monitor
to move the cursor, and press OK button to
confirm the choice or change.
Resolution Notification
Reset
On, Off
Yes, No
Information
The OSD Menu
Below is an overall view of the structure of
the On-Screen Display.You can use this as a
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2. Setting up the monitor
Resolution notification
2.3 Remove Base Stand
This monitor is designed for optimal
performance at its native resolution, 1920 ×
1080 @ 60 Hz.When the monitor is powered
on at a different resolution, an alert is displayed
on screen: Use 1920 × 1080 @ 60 Hz for best
results.
Remove the Base Stand
Before you start disassembling the monitor
base, please follow the instructions below to
avoid any possible damage or injury.
1. Place the monitor face down on a smooth
surface, taking care to avoid scratching or
damaging the screen.
Display of the native resolution alert can be
switched off from Setup in the OSD (On
Screen Display) menu.
Physical Function
Tilt
2. Detach the base stand away from the base
column by:
(1) Use your fingers to loosen the screw
located at the bottom of the base.
(2) Gently move up-and-down to release
the latch that locks the base and pull
the base away from the base column.
1
2
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3. Image Optimization
3. The SmartImage Lite on screen display
will remain on screen for 5 seconds or
you can also press OK button to make
confirmation.
3. Image Optimization
3.1 SmartImage Lite
4. When SmartImage Lite is enabled, the
sRGB scheme is disabled automatically.To
use sRGB you need to disable SmartImage
What is it?
SmartImage Lite provides presets that
Lite with the
button at the front bezel
optimize display for different types of content,
dynamically adjusting brightness, contrast, color
and sharpness in real time.Whether you're
working with text applications, displaying images
or watching a video, Philips SmartImage Lite
delivers great optimized monitor performance.
of your monitor.
Except using
also press
key to scroll down, you can
buttons to choose and press
OK button to confirm selection and close the
SmartImage Lite OSD.
There are three modes to be selected: Standard,
Internet, Game.
Why do I need it?
You want a monitor that delivers optimized
display all your favorite types of content,
SmartImage Lite software dynamically adjust
brightness, contrast, color and sharpness in
real time to enhance your monitor viewing
experience.
How does it work?
SmartImage Lite is an exclusive, leading edge
Philips technology that analyzes the content
displayed on your screen. Based on a scenario
you select, SmartImage Lite dynamically
enhances the contrast, color saturation and
sharpness of images to enhance the contents
being displayed - all in real time with the press
of a single button.
ꢀꢁ Standard: Enhances text and dampens
brightness to increase readability and
reduce eye strain.This mode significantly
enhances readability and productivity when
you're working with spreadsheets, PDF files,
scanned articles or other general office
applications.
How to enable SmartImage Lite?
ꢀꢁ Internet:This profile combines color
saturation, dynamic contrast and sharpness
enhancement to display photos and other
images with outstanding clarity in vibrant
colors - all without artifacts and faded
colors.
ꢀꢁ Game:Turn on over drive circuit for best
response time, reduce jaggy edges for fast
moving objects on screen, enhance contrast
ratio for bright and dark scheme, this
profile delivers the best gaming experience
for gamers.
1. Press
screen display;
2. Keep pressing
Standard, Internet, Game.
to launch the SmartImage Lite on
to toggle between
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3. Image Optimization
3.2 SmartContrast
What is it?
ꢀꢁ Follow the instruction and complete the
installation.
ꢀꢁ You can launch after installation is
completed.
Unique technology that dynamically analyzes
displayed content and automatically optimizes
a LCD monitor's contrast ratio for maximum
visual clarity and viewing enjoyment, stepping
up backlighting for clearer, crisper and brighter
images or dimming backlighting for clear display
of images on dark backgrounds.
ꢀꢁ If you want to launch later, you can either
click the shortcut on desktop or toolbar.
Why do I need it?
You want the very best visual clarity and
viewing comfort for every type of content.
SmartContrast dynamically controls contrast
and adjusts backlighting for clear, crisp, bright
gaming and video images or displays clear,
readable text for office work. By reducing your
monitor's power consumption, you save on
energy costs and extend the lifetime of your
monitor.
First launch -Wizard
ꢀꢁ The first time after installation of
SmartControl Lite, it will automatically go
to Wizard for first time launch.
How does it work?
When you activate SmartContrast, it will analyse
the content you are displaying in real time to
adjust colors and control backlight intensity.This
function will dynamically enhance contrast for a
great entertainment experience when viewing
videos or playing games.
ꢀꢁ The wizard will guide you through
adjustment your monitor performance step
by step.
ꢀꢁ You can go to Plug-in menu to launch
wizard later on as well.
ꢀꢁ You can adjust more options without
wizard by Standard pane.
3.3 Philips SmartControl Lite
The new SmartControl Lite software by Phillips
allows you to control your monitor via an easy
to use on-screen graphic interface. Complicated
adjustments are a thing of the past as this user
friendly software guides you through fine-
tuning resolution, Color calibration, Clock/Phase
adjustments, RGB White point adjustment, etc.
Equipped with latest technology in core
algorithm for fast processing and response, this
Windows 7 compliant eye catching animated
Icon based software is ready to enhance your
experience with Philips monitors!
Installation
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3. Image Optimization
Start with Standard pane:
Adjust menu:
ꢀꢁ Adjust Menu allow you to adjust Brightness,
Contrast, Focus, Position and Resolution.
ꢀꢁ You can follow the instruction and do the
adjustment.
ꢀꢁ Cancel prompts user if you want to cancel
installation.
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3. Image Optimization
Color menu:
ꢀꢁ Color Menu allow you to adjust RGB,
Black Level,White Point, Color Calibration,
and SmartImage Lite (Please refer to
SmartImage Lite section).
ꢀꢁ You can follow the instruction and do the
adjustment.
ꢀꢁ Refer to below table for sub-menu item
base on your input.
ꢀꢁ Example for Color Calibration:
1. "Show Me" starts color calibration tutorial.
2. Start - starts the 6-step color calibration
sequence.
3. QuickView loads the before/after images.
4. To return to Color home pane, click the
Cancel button.
5. Enable color calibration - by default is on.
If unchecked, does not allow for color
calibration to happen, dimes out start and
quick view buttons.
6. Must have patent info in calibration screen.
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3. Image Optimization
First color Calibration Screen:
ꢀꢁ Previous button is disabled until the second
color screen.
ꢀꢁ Next goes to the succeeding target
(6-targets).
ꢀꢁ Displays current preference settings.
ꢀꢁ Final next goes File>Presets pane.
ꢀꢁ A checked box enables the feature.The
check box is a toggle.
ꢀꢁ Cancel closes the UI and returns to the
plug in page.
ꢀꢁ Enable Context Menu on desktop is
checked (On) by default. Enable Context
menu displays SmartControl Lite selections
for Select Preset andTune Display in the
desktop right-click context menu. Disabled
removes SmartControl Lite from the right
click context menu.
SmartImage Lite
Allows user to change setting for better display
setting based on content.
When Entertainment is set, SmartContrast and
SmartResponse are enabled.
ꢀꢁ EnableTaskTray icon is checked (On) by
default. Enable context menu shows the
task tray menu for SmartControl Lite. A
right click on the task tray icon displays the
menu options for Help,Technical Support,
Check for Upgrade, About, and Exit.When
Enable task tray menu is disabled, the task
tray icon will only display EXIT.
ꢀꢁ Run at Startup is checked (On) by default.
When disabled, SmartControl Lite will not
launch at start or be in the task tray.The
only way to launch SmartControl Lite is
either from the desktop short cut or from
the program file. Any preset set to run
at startup will not load when this box is
unchecked (Disabled).
Options>Preferences - Will only be active
when selecting Preferences from the drop-
down Options menu. On a non-supported
display capable of DDC/CI, only the Help and
Options tabs are available.
ꢀꢁ Enable transparency mode (Windows 7,
Vista, XP). Default is 0% Opaque.
Options>Input - Will only be active when
selecting Input from the drop-down Options
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3. Image Optimization
menu. On a non-supported display capable of
DDC/CI, only the Help and Options tabs are
available.All other SmartControl Lite tabs are
not available.
Help>User Manual - Will only be active when
selecting User Manual from the drop-down
Help menu. On a non-supported display
capable of DDC/CI, only the Help and Options
tabs are available.
ꢀꢁ Display the Source instruction pane and
current input source setting.
Help>Version - Will only be active when
selectingVersion from the drop- down Help
menu. On a non-supported display capable of
DDC/CI, only the Help and Options tabs are
available.
ꢀꢁ On single input displays, this pane will not
be visible.
Options>Audio - Will only be active when
selecting Audio from the drop-down Options
menu.
On a non-supported display capable of DDC/
CI, only the Help and Options tabs are available.
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3. Image Optimization
Context Sensitive menu
ꢀꢁ Technical Support - displays the tech
support page.
The Context Sensitive menu is Enabled by
default. If Enable Context Menu has been
checked in the Options>Preferences pane, then
the menu will be visible.
ꢀꢁ Check for Update - takes the user to PDI
Landing and checks the user's version
against the most current available.
ꢀꢁ About - Displays detailed reference
information: product version, release
information, and product name.
ꢀꢁ Exit - Close SmartControl Lite.
To run SmartControl Lite again either select
SmartControl Lite from Program menu, double-
click the desktop PC icon or restart the system.
The Context Menu has four entries:
ꢀꢁ SmartControl Lite - When selected the
About Screen is displayed.
ꢀꢁ Select Preset - Provides a hierarchical
menu of saved presets for immediate use.
A check mark shows the currently selected
preset. Factory Preset can also be called
from the drop down menu.
ꢀꢁ Tune Display - Opens the SmartControl
Lite control panel.
TaskTray Menu Disabled
ꢀꢁ SmartImage Lite - Check current settings,
Standard, Internet, Game.
When theTaskTray is disabled in the preference
folder, only the EXIT selection is available.
To completely remove SmartControl Lite
from the task tray, disable Run at Startup in
Options>Preferences.
TaskTray Menu Enabled
The task tray menu can be displayed by right-
clicking on the SmartControl Lite icon from the
task tray. Left Click will launch the application.
The task tray has five entries:
ꢀꢁ Help - Access to User Manual file: Open
User Manual file using the default browser
window.
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4. PowerSensor™
(Available for model 227E3QPH only)
PowerSensor is a unique environmentally friendly technology from Philips which enables user to save
up to 80% of power consumption. In line with Philip’s Sense and Simplicity Promise, this user friendly
technology works for you right out of the box without any hardware or software installation, and
without any user intervention in the default mode.
How does it work?
ꢀꢁ PowerSensor works on principle of transmission and reception of harmless “infrared” signals in
order to detect user-presence.
ꢀꢁ When the user is in front of the monitor the monitor operates normally, at the predetermined
settings that the user has set- i.e. Brightness, contrast, color, etc.
ꢀꢁ Assuming that the monitor was set to 100% of brightness for example, when the user leaves
his seat and is no longer in front of the monitor, the monitor automatically reduces the power
consumption down to 80%.
Setting
Default settings
At its default setting, (Setting 3), PowerSensor is designed to detect the presence of the user located
between 90 and 110 cm (35.4 and 43.3 inches) from the display and within five degrees left or right of
the monitor.
Custom settings
ꢀꢁ If you prefer to be in a position outside the perimeters listed above, choose a higher strength
signal for optimal detection efficiency:The higher the setting, the stronger the detection signal. For
maximum PowerSensor efficiency and proper detection, please position yourself directly in front of
your monitor.
ꢀꢁ If you choose to position yourself more than 110 cm or 43.3 inches from the monitor use the
maximum detection signal for distances up to 130 cm or 51.2 inches. (Setting 4)
ꢀꢁ Since some dark colored clothing tends to absorb infrared signals even when the user is within
100 cm or 40 inches of the display, step up signal strength when wearing black or other dark
clothes.
ꢀꢁ You can return to the default mode at any time (Setting 3).
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Power Sensor
3
How to adjust settings
If PowerSensor is not operating correctly inside or outside the default range, here’s how to fine-tune
detection:
ꢀꢁ Press the PowerSensor hot key.
ꢀꢁ You will find the default position ‘3’ on the adjustment bar.
ꢀꢁ Adjust the PowerSensor detection adjustment to Setting 4 and press OK.
ꢀꢁ Test the new setup to see if PowerSensor properly detects you in your current position.
Note
A manually selected PowerSensor mode will remain operational unless and until it is readjusted or the
default mode is recalled. If you find that the PowerSensor is excessively sensitive to nearby motion for
some reason, please adjust to a lower signal strength.
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ꢀꢁꢂꢃꢄꢅꢆꢇꢈꢅꢉꢊꢂꢋꢌꢄꢅꢈ\ꢅꢉꢍꢈꢎꢇꢏ
5. Technical Specifications
Picture/Display
Monitor PanelType
Backlight
TFT-LCD
LED
Panel Size
Aspect Ratio
21.5" W (54.6cm)
16:9
Pixel Pitch
Brightness
0.248 x 0.248 mm
250 cd/m²
SmartContrast
Contrast Ratio (typ.)
ResponseTime (typ.)
Optimum Resolution
Viewing Angle
Picture Enhancement
Display Colors
Vertical Refresh Rate
Horizontal Frequency
sRGB
20,000,000:1
1000:1
14ms
1920 x 1080 @ 60Hz
178° (H) / 178° (V) @ C/R > 10
SmartImage Lite
16.7M
56Hz - 76Hz
30kHz - 83kHz
YES
Connectivity
DVI (digital),VGA (Analog),
HDMI (available for model 227E3QPH)
Separate Sync, Sync on Green
Signal Input
Input Signal
Convenience
227E3Q:
227E3QPH:
English, French, German, Spanish, Italian, Russian,
Simplified Chinese, Portuguese,Turkish
Kensington Lock
User Convenience
OSD Languages
Other Convenience
Plug & Play Compatibility
DDC/CI, sRGB,Windows 7/Vista/XP, Mac OSX, Linux
Stand
Tilt
-5 / +20
Power
227E3Q: 29.2W(typ.)
227E3QPH: 29.2W(typ.), 32.2W(max.)
On Mode (typ.)
Energy Consumption
(EnergyStar 5.0 test
method)
AC InputVoltage at AC InputVoltage at AC InputVoltage at
100VAC +/-5VAC, 115VAC +/-5VAC, 230VAC +/-5VAC, 50Hz
50Hz +/-3Hz
60Hz +/-3Hz
25W
+/-3Hz
Normal Operation (typ.) 25.2W
24.8W
Sleep
0.5W
0.5W
0.5W
0.5W(227E3Q)
0.3W(227E3QPH)
Off
0.5W
0.5W
18
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ꢀꢁꢂꢃꢄꢅꢆꢇꢈꢅꢉꢊꢂꢋꢌꢄꢅꢈ\ꢅꢉꢍꢈꢎꢇꢏ
AC InputVoltage at AC InputVoltage at AC InputVoltage at
100VAC +/-5VAC, 115VAC +/-5VAC, 230VAC +/-5VAC, 50Hz
Heat Dissipation*
50Hz +/-3Hz
86.0 BTU/hr
1.71 BTU/hr
60Hz +/-3Hz
85.3 BTU/hr
1.71 BTU/hr
+/-3Hz
84.6 BTU/hr
1.71 BTU/hr
Normal Operation
Sleep
1.71 BTU/hr(227E3Q)
1.02 BTU/hr(227E3QPH)
Off
1.71 BTU/hr
1.71 BTU/hr
Power LED indicator
Power Supply
On mode:White, Standby/Sleep mode:White (blinking)
Built-in, 100-240VAC, 50/60Hz
Dimension
Product with stand (WxHxD)
Product without stand
(WxHxD)
534.34 x 407.9 x 216 mm
534.34 x 335.89 x 41.1 mm
Weight
Product with stand
Product without stand
Product with packaging
4.01kg
3.47kg
4.17kg
Operating Condition
Temperature range (operation)
Temperature range
0°C to 40 °C
-20°C to 60°C
(Non-operation)
Relative humidity
20% to 80%
Operation: + 12,000ft (3,658m)
Non-operation: + 40,000ft (12,192m)
Altitude
MTBF
30,000hrs
Environmental
ROHS
YES
EPEAT
Packaging
Silver (www.epeat.net)
100% recyclable
Compliance and standards
CE Mark, FCC Class B, GOAST, SEMKO,TCO Certified, UL/cUL,
BSMI, ISO9241-307
Regulatory Approvals
Cabinet
Color
Finish
Black (Back), Blue (Front)
Glossy
Note
1. EPEAT Gold or Silver is valid only where Philips registers the product. Please visit www.epeat.net
for registration status in your country.
latest version of leaflet.
19
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ꢀꢁꢂꢃꢄꢅꢆꢇꢈꢅꢉꢊꢂꢋꢌꢄꢅꢈ\ꢅꢉꢍꢈꢎꢇꢏ
5.1 Resolution & Preset Modes
Maximum Resolution
1920 x 1080 @ 60 Hz (analog input)
1920 x 1080 @ 60 Hz (digital input)
Recommended Resolution
1920 x 1080 @ 60 Hz (digital input)
H. freq (kHz) Resolution
V. freq (Hz)
31.47
31.47
35.00
37.86
37.50
37.88
46.88
48.36
60.02
63.89
79.98
55.94
70.64
65.29
67.50
720x400
640x480
70.09
59.94
66.67
72.81
75.00
60.32
75.00
60.00
75.03
60.02
75.03
59.89
74.98
59.95
60.00
640x480
640x480
640x480
800x600
800x600
1024x768
1024x768
1280x1024
1280x1024
1440x900
1440x900
1680x1050
1920x1080
Note
Please notice that your display works best at
native resolution of 1920 X 1080 @ 60Hz. For
best display quality, please follow this resolution
recommendation.
20
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6. Power Management
6. Power Management
If you haveVESA DPM compliance display card
or software installed in your PC, the monitor
can automatically reduce its power consumption
when not in use. If an input from a keyboard,
mouse or other input device is detected,
the monitor will 'wake up' automatically.The
following table shows the power consumption
and signaling of this automatic power saving
feature:
227E3Q:
Power Management Definition
VESA
Mode
Video H-sync V-sync
Power Used
< 29.2 W (typ.)
< 0.5 W (typ.)
< 0.5 W (typ.)
LED Color
White
Active
ON
OFF
Yes
No
-
Yes
No
-
White
(blink)
Sleep
Switch Off OFF
OFF
227E3QPH:
Power Management Definition
VESA
Mode
Video H-sync V-sync
Power Used
< 29.2 W (typ.)
< 0.5 W (typ.)
< 0.3 W (typ.)
LED Color
White
Active
Sleep
ON
OFF
Yes
No
-
Yes
No
-
White
(blink)
Switch Off OFF
OFF
The following setup is used to measure power
consumption on this monitor.
ꢀꢁ Native resolution: 1920 x 1080
ꢀꢁ Contrast: 50%
ꢀꢁ Brightness: 250 nits
ꢀꢁ Color temperature: 6500k with full white
pattern
Note
This data is subject to change without notice.
21
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7. Regulatory Infomation
ꢀꢁ Electric and magnetic fields emissions as
low as normal household background
levels.
7. Regulatory Information
Lead-free Product
ꢀꢁ Low acoustic noise emissions (when
applicable).
Lead free display promotes
environmentally sound recovery
and disposal of waste from electrical
and electronic equipment.Toxic
Some of the Environmental features of the
TCO Certified for displays:
substances like Lead has been eliminated
and compliance with European community’s
stringent RoHs directive mandating restrictions
on hazardous substances in electrical and
electronic equipment have been adhered to
in order to make Philips monitors safe to use
throughout its life cycle.
ꢀꢁ The brand owner demonstrates corporate
social responsibility and has a certified
environmental management system (EMAS
or ISO 14001).
ꢀꢁ Very low energy consumption both in on-
and standby mode minimize climate impact.
ꢀꢁ Restrictions on chlorinated and brominated
flame retardants, plasticizers, plastics and
heavy metals such as cadmium, mercury
and lead (RoHS compliance).
Congratulations!
This display is designed for both you and the
planet
ꢀꢁ Both product and product packaging is
prepared for recycling.
The display you have just purchased
carries theTCO Certified label.
This ensures that your display is
ꢀꢁ The brand owner offers take-back options.
The requirements can be downloaded from our
web site.The requirements included in this label
have been developed byTCO Development in
co-operation with scientists, experts, users as
well as manufacturers all over the world. Since
the end of the 1980sTCO has been involved
in influencing the development of IT equipment
in a more user-friendly direction. Our labeling
system started with displays in 1992 and is
now requested by users and IT-manufacturers
all over the world.About 50% of all displays
worldwide areTCO certified.
designed, manufactured and tested according to
some of the strictest quality and environmental
requirements in the world.This makes for a high
performance product, designed with the user
in focus that also minimizes the impact on the
climate and our natural environment.
TCO Certified is a third party verified program,
where every product model is tested by an
accredited impartial test laboratory.TCO
Certified represents one of the toughest
certifications for displays worldwide.
Some of the Usability features of theTCO
Certified for displays:
For more information, please visit:
ꢀꢁ Visual ergonomics for good image quality
is tested to ensure top performance and
reduce sight and strain problems. Important
parameters are luminance, contrast,
resolution, black level, gamma curve, colour
and luminance uniformity and colour
rendering.
TCOF1058TCO Document,Ver. 2.1
Technology for you and the planet
ꢀꢁ Products are tested according to rigorous
safety standards at impartial laboratories.
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7. Regulatory Infomation
EPEAT
CE Declaration of Conformity
(www.epeat.net)
This product is in conformity with the following
standards
“The EPEAT (Electronic Product
Environmental AssessmentTool)
program evaluates computer
ꢀꢁ EN60950-1:2006 (Safety requirement of
InformationTechnology Equipment).
desktops, laptops, and monitors
ꢀꢁ EN55022:2006 (Radio Disturbance
requirement of InformationTechnology
Equipment).
based on 51 environmental criteria developed
through an extensive stakeholder consensus
process supported by US EPA.
ꢀꢁ EN55024:1998+A1:2001+A2:2003
(Immunity requirement of Information
Technology Equipment).
EPEAT system helps purchasers in the public
and private sectors evaluate, compare and
select desktop computers, notebooks and
monitors based on their environmental
attributes. EPEAT also provides a clear and
consistent set of performance criteria for the
design of products, and provides an opportunity
for manufacturers to secure market recognition
for efforts to reduce the environmental impact
of its products.”
ꢀꢁ EN61000-3-2:2006 (Limits for Harmonic
Current Emission).
ꢀꢁ EN61000-3-3:1995+A1:2001+A2:2005
(Limitation ofVoltage Fluctuation and
Flicker) following provisions of directives
applicable.
ꢀꢁ 2006/95/EC (LowVoltage Directive).
ꢀꢁ 2004/108/EC (EMC Directive).
Benefits of EPEAT
ꢀꢁ 2005/32/EC (EuP Directive, EC No.
1275/2008 mplementing Directive
for Standby and Off mode power
consumption) and is produced by a
manufacturing organization on ISO9000
level.
Reduce use of primary materials
Reduce use of toxic materials
Avoid the disposal of hazardous waste EPEAT’S
requirement that all registered products meet
ENERGY STAR’s energy efficiency specifications,
means that these products will consume less
energy throughout their life.
The product also comply with the following
standards
ꢀꢁ ISO9241-307:2008 (Ergonomic
requirement, Analysis and compliance test
methods for electronic visual displays).
ꢀꢁ GS EK1-2000:2009 (GS mark requirement).
ꢀꢁ prEN50279:1998 (Low Frequency Electric
and Magnetic fields forVisual Display).
ꢀꢁ MPR-II (MPR:1990:8/1990:10 Low
Frequency Electric and Magnetic fields).
ꢀꢁ TCO CERTIFIED (Requirement for
Environment Labeling of Ergonomics,
Energy, Ecology and Emission,TCO: Swedish
Confederation of Professional Employees)
forTCO versions.
23
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7. Regulatory Infomation
Energy Star Declaration
(www.energystar.gov)
Changes or modifications not expressly
approved by the party responsible for
compliance could void the user's authority
to operate the equipment.
As an ENERGY STAR® Partner, we
have determined that this product
meets the ENERGY STAR®
Use only RF shielded cable that was supplied
with the monitor when connecting this monitor
to a computer device.
guidelines for energy efficiency.
Note
To prevent damage which may result in fire or
shock hazard, do not expose this appliance to
rain or excessive moisture.
We recommend you switch off the monitor
when it is not in use for a long time.
THIS CLASS B DIGITAL APPARATUS MEETS
ALL REQUIREMENTS OFTHE CANADIAN
INTERFERENCE-CAUSING EQUIPMENT
REGULATIONS.
Federal Communications Commission (FCC)
Notice (U.S. Only)
This equipment has been tested and found
to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC
Rules.These limits are designed to provide
reasonable protection against harmful
interference in a residential installation.
This equipment generates, uses and can
radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interference
to radio communications.
FCC Declaration of Conformity
Declaration of Conformity for Products Marked
with FCC Logo,
United States Only
This device complies with Part 15 of the FCC
Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any
interference received, including interference that
may cause undesired operation.
However, there is no guarantee that
interference will not occur in a particular
installation. If this equipment does cause
harmful interference to radio or television
reception, which can be determined by
turning the equipment off and on, the
user is encouraged to try to correct
the interference by one or more of the
following measures:
Commission Federale de la Communication
(FCC Declaration)
Cet équipement a été testé et déclaré
conforme auxlimites des appareils
numériques de class B,aux termes de
l'article 15 Des règles de la FCC. Ces
limites sont conçues de façon à fourir
une protection raisonnable contre les
interférences nuisibles dans le cadre d'une
installation résidentielle.
ꢀꢁ Reorient or relocate the receiving antenna.
ꢀꢁ Increase the separation between the
equipment and receiver.
ꢀꢁ Connect the equipment into an outlet on
a circuit different from that to which the
receiver is connected.
ꢀꢁ Consult the dealer or an experienced
radio/TV technician for help.
CET appareil produit, utilise et peut émettre
des hyperfréquences qui, si l'appareil n'est
pas installé et utilisé selon les consignes
données, peuvent causer des interférences
nuisibles aux communications radio.
24
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7. Regulatory Infomation
Cependant, rien ne peut garantir l'absence
d'interférences dans le cadre d'une
installation particulière. Si cet appareil est
la cause d'interférences nuisibles pour
la réception des signaux de radio ou de
télévision, ce qui peut être décelé en
fermant l'équipement, puis en le remettant
en fonction, l'utilisateur pourrait essayer de
corriger la situation en prenant les mesures
suivantes:
EN 55022 Compliance (Czech Republic Only)
Polish Center forTesting and Certification
Notice
The equipment should draw power from a
socket with an attached protection circuit (a
three-prong socket).All equipment that works
together (computer, monitor, printer, and so on)
should have the same power supply source.
ꢀꢁ Réorienter ou déplacer l’antenne de
réception.
ꢀꢁ Augmenter la distance entre l’équipement
et le récepteur.
ꢀꢁ Brancher l’équipement sur un autre circuit
que celui utilisé par le récepteur.
The phasing conductor of the room's electrical
installation should have a reserve short-circuit
protection device in the form of a fuse with a
nominal value no larger than 16 amperes (A).
ꢀꢁ Demander l’aide du marchand ou d’un
technicien chevronné en radio/télévision.
Toutes modifications n'ayant pas reçu
l'approbation des services compétents
en matière de conformité est susceptible
d'interdire à l'utilisateur l'usage du présent
équipement.
To completely switch off the equipment, the
power supply cable must be removed from the
power supply socket, which should be located
near the equipment and easily accessible.
A protection mark "B" confirms that the
equipment is in compliance with the protection
usage requirements of standards PN-93/T-42107
and PN-89/E-06251.
N'utiliser que des câbles RF armés pour
les connections avec des ordinateurs ou
périphériques.
CET APPAREIL NUMERIQUE DE LA CLASSE
B RESPECTETOUTES LES EXIGENCES DU
REGLEMENT SUR LE MATERIEL BROUILLEUR
DU CANADA.
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7. Regulatory Infomation
North Europe (Nordic Countries) Information
Ergonomie Hinweis (nur Deutschland)
Der von uns gelieferte Farbmonitor entspricht
den in der "Verordnung über den Schutz vor
Schäden durch Röntgenstrahlen" festgelegten
Vorschriften.
Placering/Ventilation
VARNING:
FÖRSÄKRA DIG OM ATT HUVUDBRYTARE
OCH UTTAG ÄR LÄTÅTKOMLIGA, NÄR
DU STÄLLER DIN UTRUSTNING PÅPLATS.
Auf der Rückwand des Gerätes befindet sich
ein Aufkleber, der auf die Unbedenklichkeit der
Inbetriebnahme hinweist, da dieVorschriften
über die Bauart von Störstrahlern nach Anlage
ꢂꢂꢂꢁꢃꢁꢄꢁꢅꢆꢇꢈꢁꢉꢁꢊꢋꢌꢁꢍꢎꢏꢐꢑꢋꢏꢒꢋꢌꢓꢌꢊꢏꢔꢏꢑꢁꢋꢌꢕꢖꢗꢗꢐꢁꢇꢘꢏꢊꢈꢁ
Placering/Ventilation
ADVARSEL:
SØRG VED PLACERINGEN FOR, AT
NETLEDNINGENS STIK OG STIKKONTAKT
ER NEMTTILGÆNGELIGE.
Damit Ihr Monitor immer den in der Zulassung
geforderten Werten entspricht, ist darauf zu
achten, daß
Paikka/Ilmankierto
VAROITUS:
1. Reparaturen nur durch Fachpersonal
durchgeführt werden.
SIJOITA LAITE SITEN, ETTÄ VERKKOJOHTO
VOIDAAN TARVITTAESSA HELPOSTI
IRROTTAA PISTORASIASTA.
2. nur original-Ersatzteile verwendet werden.
3. bei Ersatz der Bildröhre nur eine
bauartgleiche eingebaut wird.
Plassering/Ventilasjon
ADVARSEL:
NÅR DETTE UTSTYRET PLASSERES, MÅ
DU PASSE PÅ AT KONTAKTENE FOR
STØMTILFØRSEL ER LETTE Å NÅ.
Aus ergonomischen Gründen wird empfohlen,
die Grundfarben Blau und Rot nicht auf
dunklem Untergrund zu verwenden (schlechte
Lesbarkeit und erhöhte Augenbelastung bei zu
geringem Zeichenkontrast wären die Folge).
Der arbeitsplatzbezogene Schalldruckpegel
nach DIN 45 635 beträgt 70dB (A) oder
weniger.
BSMI Notice (Taiwan Only)
ACHTUNG: BEIM AUFSTELLEN
DIESES GERÄTES DARAUF
ACHTEN, DAß NETZSTECKER UND
NETZKABELANSCHLUß LEICHT
ZUGÄNGLICH SIND.
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7. Regulatory Infomation
China RoHS
ʳ㩾অ
شࠌ ཚૻʳ The People's Republic of China released a
regulation called "Management Methods for
Controlling Pollution by Electronic Information
Products" or commonly referred to as China
RoHS.All products including CRT and Monitor
which are produced and sold for China market
have to meet China RoHS request.
ڼ 䰬兘ਐཚૻʻԼڣ ʼʿ䶣ॾஒ䣈խܶڶ ऱ
ڶ ڶ ୭ढ凝ࢨ ցైإڇ ൄشࠌ ऱ㦕ٙ Հլ㢸䦡
س ؆इࢨ ડ䦣ʿʳ䶣ॾஒ䣈ش 㡬 ࠌ ش 具䶣ॾஒ䣈լ㢸㢑㩾ቼທګ 䢘ૹ ۆ ࢨ 㢑ࠡԳߪ Εʳ凗䣈ທګ 䢘ૹ䮦୭ऱཚ ૻΗ
π䬙㥯䶣ᕴ䶣䣈
گڃ 㢊ጥ㦕ࠏ ρ༼ࢤق 円
ࣔ 䢠Ա
چړޓ 䤤䵋֗অ䮍چ Δ㣞ش 㡬լ٦Ꮑ ڼ 䣈
ࢨ 䣈㥣ࡎ 伡ַ㦍Δ冉ᙅښ 㧺୮䬙㥯䶣ᕴ䶣 䣈
گڃ 㢊ઌ䤤ऄ৳ऄ億Δ㰒ٌࠡ伲㣞چ ࠠ ڶ 㧺୮儶ױ ऱگڃ 㢊凹凝ऱᩈ劓۩گڃ 㢊 Ζ
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8. Customer care and warranty
black pixel. Other combinations of lit and dark
sub pixels appear as single pixels of other colors.
8. Customer care and
warranty
Types of Pixel Defects
Pixel and sub pixel defects appear on the screen
in different ways.There are two categories of
pixel defects and several types of sub pixel
defects within each category.
8.1 Philips’ Flat Panel Monitors Pixel
Defect Policy
Philips strives to deliver the highest quality
products.We use some of the industry's most
advanced manufacturing processes and practice
stringent quality control. However, pixel or
sub pixel defects on theTFT Monitor panels
used in flat panel monitors are sometimes
unavoidable. No manufacturer can guarantee
that all panels will be free from pixel defects,
but Philips guarantees that any monitor with an
unacceptable number of defects will be repaired
or replaced under warranty.This notice explains
the different types of pixel defects and defines
acceptable defect levels for each type. In order
to qualify for repair or replacement under
warranty, the number of pixel defects on aTFT
Monitor panel must exceed these acceptable
levels. For example, no more than 0.0004% of
the sub pixels on a monitor may be defective.
Furthermore, Philips sets even higher quality
standards for certain types or combinations
of pixel defects that are more noticeable than
others.This policy is valid worldwide.
Bright Dot Defects
Bright dot defects appear as pixels or sub pixels
that are always lit or 'on'.That is, a bright dot is
a sub-pixel that stands out on the screen when
the monitor displays a dark pattern.There are
the types of bright dot defects.
One lit red, green or blue sub pixel.
Two adjacent lit sub pixels:
-
-
Red + Blue = Purple
Red + Green =Yellow
-
Green + Blue = Cyan (Light Blue)
Pixels and Sub pixels
A pixel, or picture element, is composed of
three sub pixels in the primary colors of red,
green and blue. Many pixels together form an
image.When all sub pixels of a pixel are lit, the
three colored sub pixels together appear as a
single white pixel.When all are dark, the three
colored sub pixels together appear as a single
Three adjacent lit sub pixels (one white pixel).
28
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8. Customer care and warranty
Note
Proximity of Pixel Defects
A red or blue bright dot must be more
than 50
Because pixel and sub pixels defects of the
same type that are near to one another may be
more noticeable, Philips also specifies tolerances
for the proximity of pixel defects.
percent brighter than neighboring dots while
a green bright dot is 30 percent brighter than
neighboring dots.
Black Dot Defects
Black dot defects appear as pixels or sub pixels
that are always dark or 'off'.That is, a dark dot is
a sub-pixel that stands out on the screen when
the monitor displays a light pattern.These are
the types of black dot defects.
Pixel DefectTolerances
In order to qualify for repair or replacement
due to pixel defects during the warranty period,
aTFT Monitor panel in a Philips flat panel
monitor must have pixel or sub pixel defects
exceeding the tolerances listed in the following
tables.
BRIGHT DOT DEFECTS
ACCEPTABLE LEVEL
1 lit subpixel
3
2 adjacent lit subpixels
1
3 adjacent lit subpixels (one white pixel)
Distance between two bright dot defects*
Total bright dot defects of all types
0
>15mm
3
BLACK DOT DEFECTS
1 dark subpixel
2 adjacent dark subpixels
3 adjacent dark subpixels
Distance between two black dot defects*
Total black dot defects of all types
ACCEPTABLE LEVEL
5 or fewer
2 or fewer
0
>15mm
5 or fewer
TOTAL DOT DEFECTS
ACCEPTABLE LEVEL
Total bright or black dot defects of all types
5 or fewer
Note
1. 1 or 2 adjacent sub pixel defects = 1 dot defect
2. This monitor is ISO9241-307 compliant (ISO9241-307: Ergonomic requirement,analysis and
compliance test methods for electronic visual displays)
29
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8. Customer care and warranty
8.2 Customer Care &Warranty
For warranty coverage information and additional support requirement valid for your region, please visit
Center number listed below.
Contact Information forWESTERN EUROPE region:
Country
Germany
United Kingdom
Ireland
ASC
Consumer care number
+49 01803 386 853
+44 0207 949 0069
+353 01 601 1161
+34 902 888 785
+358 09 2290 1908
+33 082161 1658
+30 00800 3122 1223
+39 840 320 041
+31 0900 0400 063
+45 3525 8761
Price
0.09
Siemens I&S
Invec Scotland
Invec Scotland
Eatsa Spain
A-novo
€
Local call tariff
Local call tariff
Spain
0.10
€
Finland
Local call tariff
France
A-novo
0.09
€
Greece
Allman Hellas
A-novo
Free of charge
Italy
0.08
0.10
€
€
Netherlands
Denmark
Norway
Sweden
Poland
E Care
A-novo
Local call tariff
Local call tariff
Local call tariff
Local call tariff
A-novo
+47 2270 8250
A-novo
+46 08 632 0016
+48 0223491505
+43 0810 000206
+32 078 250851
Zolter
Austria
Siemens I&S
E Care
0.07
0.06
€
€
Belgium
Luxembourg
Portugal
Switzerland
E Care
+352 26 84 30 00
+351 2 1359 1440
+41 02 2310 2116
Local call tariff
Local call tariff
Local call tariff
Eatsa Spain
A-novo
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8. Customer care and warranty
Contact Information for CENTRAL AND EASTERN EUROPE region:
Country
Belarus
Bulgaria
Croatia
Estonia
Latvia
Call center
NA
ASC
Consumer care number
+375 17 217 3386
+359 2 960 2360
+385 1 333 0974
+372 6519900
IBA
NA
LAN Service
Renoprom
FUJITSU
NA
NA
NA
“ServiceNet LV” Ltd.
UAB "Servicenet"
Blue Ridge Intl.
+371 7460399
Lithuania
Romania
NA
+370 7400088
NA
+40 21 2101969
Serbia &
Montenegro
NA
KimTec d.o.o.
+381 11 20 70 684
Slovenia
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
PC H.and
+386 1 530 08 24
+380 562320045
Comel
Ukraine
Topaz-Service Company
CPS
+38 044 245 73 31
+7 (495) 645 6746 (for repair)
+7 (495) 645 3010 (for sales)
+421 2 49207155
+90 212 444 4 832
800 100 697
Russia
CEEE Partners
Datalan Service
Techpro
Slovakia
Turkey
Czech Rep.
Asupport
Serware
+36 1 2426331
Hungary
Profi Service
+36 1 814 8080
Contact Information for LATIN AMERICA region:
Country
Brazil
Call center
Consumer care number
0800-7254101
Vermont
Argentina
0800 3330 856
Contact Information for China:
China
Consumer care number : 4008 800 008
Contact Information for NORTH AMERICA :
Country
U.S.A.
Call center
TOS
ASC
Consumer care number
(877) 835-1838
Teleplan
Supercom
Canada
Supercom
(800)479-6696
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8. Customer care and warranty
Contact Information for APMEA region:
Country
Call center
NA
ASC
Consumer care number
1300 360 386
Australia
AGOS NETWORK PTY LTD
Visual Group Ltd.
New Zealand NA
0800 657447
Hong Kong /
NA
Hong Kong:Tel: +852 2619 9639
Macau:Tel: (853)-0800-987
Smart PixelsTechnology Ltd.
REDINGTON INDIA LTD
Macau
Tel: 1 800 425 6396
SMS: PHILIPS to 56677
India
NA
Tel: 62 21 75909053, 75909056,
7511530
Indonesia
South Korea
Malaysia
NA
NA
NA
NA
PT. Gadingsari elektronika Prima
PCS One Korea Ltd.
080-600-6600
After Market Solutions (CE)
Sdn Bhd
603 7953 3370
(9221) 2737411-16
Pakistan
Philips Consumer Service
Philips Electronics Singapore
Singapore
Taiwan
NA
Pte Ltd (Philips Consumer Care (65) 6882 3999
Center)
PCCW
Teleservices
Taiwan
FETEC.CO
0800-231-099
Thailand
NA
NA
Axis Computer System Co., Ltd. (662) 934-5498
SylvaraTechnologies Pty Ltd 086 0000 888
South Africa
United Arab
Emirates
NA
NA
AL SHAHD COMPUTER L.L.C 00971 4 2276525
Israel
Eastronics LTD
1-800-567000
+84 8 38248007 Ho Chi Minh City
+84 5113.562666 Danang City
+84 5113.562666 Can tho Province
FPT Service Informatic
Company Ltd.
Vietnam
NA
(02) 633-4533 to 34,
(02) 637-6559 to 60
Philippines
Sri Lanka
Bangladesh
Nepal
NA
NA
NA
NA
Glee Electronics, Inc.
no distributor and/or service
provider currently
Distributor: Computer Source 880-2-9141747, 9127592
Ltd (warranty buy-out)
880-2-8128848 / 52
Distributor: Syakar Co. Ltd
(warranty buy-out)
977-1-4222395
Distributor: NeatTechnology
Pte Ltd (Singapore) (warranty
buy-out)
Cambodia
NA
855-023-999992
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9.Troubleshooting & FAQs
Note
9. Troubleshooting & FAQs
The Auto Function is not applicable in DVI-
Digital mode as it is not necessary.
9.1 Troubleshooting
Visible signs of smoke or sparks
ꢀꢁ Do not perform any troubleshooting steps
This page deals with problems that can be
corrected by a user. If the problem still persists
after you have tried these solutions, contact
Philips customer service representative.
ꢀꢁ Disconnect the monitor from mains power
source immediately for safety
ꢀꢁ Contact with Philips customer service
representative immediately.
Common Problems
Imaging Problems
No Picture (Power LED not lit)
Image is not centered
ꢀꢁ Make sure the power cord is plugged into
the power outlet and into the back of the
monitor.
ꢀꢁ Adjust the image position using the “Auto”
function in OSD Main Controls.
ꢀꢁ First, ensure that the power button on the
front of the monitor is in the OFF position,
then press it to the ON position.
ꢀꢁ Adjust the image position using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only inVGA mode.
No Picture (Power LED isWhite)
Image vibrates on the screen
ꢀꢁ Make sure the computer is turned on.
ꢀꢁ Check that the signal cable is properly
securely connected to the graphics board
or PC.
ꢀꢁ Make sure the signal cable is properly
connected to your computer.
ꢀꢁ Make sure the monitor cable has no bent
pins on the connect side. If yes, repair or
replace the cable.
Vertical flicker appears
ꢀꢁ The Energy Saving feature may be activated
Screen says
ꢀꢁ Adjust the image using the “Auto” function
in OSD Main Controls.
Attention
ꢀꢁ Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only inVGA mode.
Check cable connection
Horizontal flicker appears
ꢀꢁ Make sure the monitor cable is properly
connected to your computer. (Also refer to
the Quick Start Guide).
ꢀꢁ Check to see if the monitor cable has bent
pins.
ꢀꢁ Adjust the image using the “Auto” function
in OSD Main Controls.
ꢀꢁ Make sure the computer is turned on.
ꢀꢁ Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only inVGA mode.
AUTO button doesn't function
ꢀꢁ The auto function is applicable only in
VGA-Analog mode. If the result is not
satisfactory, you can do manual adjustments
via the OSD menu.
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9.Troubleshooting & FAQs
Image appears blurred, indistinct or too dark
9.2 SmartControl Lite FAQs
ꢀꢁ Adjust the contrast and brightness on
On-Screen Display.
Q1. I change the monitor on a PC to a
different one and the SmartControl Lite
becomes un-usable, what do I do?
Ans.: Restart your PC and see if SmartControl
Lite can work. Otherwise, you will need
to remove and re-install SmartControl
Lite to ensure proper driver is installed.
An "after-image", "burn-in" or "ghost image"
remains after the power has been turned off.
ꢀꢁ Uninterrupted display of still or static
images over an extended period may cause
"burn in", also known as "after-imaging "
or "ghost imaging", on your screen. "Burn-
in", "after-imaging", or "ghost imaging" is a
well-known phenomenon in LCD panel
technology. In most cases, the "burned in"
or "after-imaging" or "ghost imaging" will
disappear gradually over a period of time
after the power has been switched off.
Q2. The SmartControl Lite functions worked
well before, but it does not work
anymore, what can I do?
Ans.: If the following actions were executed,
the monitor driver may need to be re-
installed.
ꢀꢁ Changed video graphic adapter to another
one
ꢀꢁ Always activate a moving screen saver
program when you leave your monitor
unattended.
ꢀꢁ Updated video driver
ꢀꢁ Activities on OS, such as service pack or
patch
ꢀꢁ Always activate a periodic screen refresh
application if your LCD monitor will display
unchanging static content.
ꢀꢁ Run Windows Update and updated
monitor and/or video driver
ꢀꢁ Severe” burn-in” or “after-image” or “ghost
image” symptoms will not disappear and
cannot be repaired.The damage mentioned
above is not covered under your warranty.
ꢀꢁ Windows was booted with the monitor
power off or disconnected.
ꢀꢁ To find out, please right click My Computer
and click on Properties->Hardware->
Device Manager.
Image appears distorted.Text is fuzzy or
blurred.
ꢀꢁ If you see "Plug and Play Monitor" shows
under Monitor, then you need to re-install.
Simply remove SmartControl Lite and
re-install it.
ꢀꢁ Set the PC’s display resolution to the same
mode as monitor’s recommended screen
native resolution.
Green, red, blue, dark, and white dots appears
on the screen
Q3. After installing SmartControl Lite,
when clicking on SmartControl Lite
tab, nothing shows up after a while or a
failure message shows, what happened?
Ans.: It might be your graphic adaptor is not
compatible with the SmartControl Lite. If
your graphic adaptor is one of the above
mentioned brands, try to download the
most updated graphic adaptor driver from
corresponding companies’ web site.
ꢀꢁ The remaining dots are normal
characteristic of the liquid crystal used in
today’s technology, Please refer the pixel
policy for more detail.
The "power on" light is too strong and is
disturbing
ꢀꢁ You can adjust “power on” light using the
power LED Setup in OSD main Controls.
Install the driver. Remove SmartControl
Lite, and re-install it once more.
If it is still not working, we are sorry that
For further assistance, refer to the Consumer
Information Centers list and contact Philips
customer service representative.
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9.Troubleshooting & FAQs
the graphic adaptor is not supported.
Please visit Philips website and check if
an updated SmartControl Lite driver is
available.
9.3 General FAQs
Q1: When I install my monitor what should
I do if the screen shows 'Cannot display
this video mode'?
Ans.: Recommended resolution for this
monitor: 1920 x 1080 @ 60 Hz.
Q4. When I click on Product Information,
only partial information is shown, what
happened?
ꢀꢁ Unplug all cables, then connect your PC to
the monitor that you used previously.
Ans.: It might be your graphic card adaptor
driver is not the most updated version
which fully supporting DDC/CI interface.
Please try to download the most
updated graphic adaptor driver from
corresponding companies’ web site. Install
the driver. Remove SmartControl Lite and
re-install it once more.
ꢀꢁ In the Windows Start Menu, select Settings/
Control Panel. In the Control Panel
Window, select the Display icon. Inside the
Display Control Panel, select the 'Settings'
tab. Under the setting tab, in box labelled
'desktop area', move the sidebar to 1920 x
1080 pixels.
Attention
ꢀꢁ Open 'Advanced Properties' and set the
Refresh Rate to 60 Hz, then click OK.
Theft mode enabled
ꢀꢁ Restart your computer and repeat step 2
and 3 to verify that your PC is set at 1920
x 1080 @ 60 Hz.
Q5. I forgot my PIN forTheft Deterrence
Function.What can I do?
Ans.: Philips Service center has a right to ask for
legitimate identification and authorization,
in order to establish ownership of the
monitor.
ꢀꢁ Shut down your computer, disconnect your
old monitor and reconnect your Philips
LCD monitor.
ꢀꢁ Turn on your monitor and then turn on
your PC.
Please note that the anti-theft deterrence
function is provided as a convenient free
option. Managing PIN numbers is the
sole responsibility of the individual user or
the organization who sets it. In case the
PIN number is forgotten, Philips service
center can re-set it for you at a nominal
charge after verification of ownership.
Please note that this activity is not
covered by standard warranty terms.
Q2: What is the recommended refresh rate
for LCD monitor?
Ans.: Recommended refresh rate in LCD
monitors is 60 Hz, In case of any
disturbance on screen, you can set it
up to 75 Hz to see if that removes the
disturbance.
Q3: What are the .inf and .icm files on the
CD-ROM? How do I install the drivers
(.inf and .icm)?
Ans.: These are the driver files for your
monitor. Follow the instructions in your
user manual to install the drivers.Your
computer may ask you for monitor
drivers (.inf and .icm files) or a driver disk
when you first install your monitor. Follow
the instructions to insert the ( companion
CD-ROM) included in this package.
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9.Troubleshooting & FAQs
Monitor drivers (.inf and .icm files) will be
installed automatically.
2. sRGB; this is a standard setting for
ensuring correct exchange of colors
between different device (e.g. digital
cameras, monitors, printers, scanners,
etc)
Q4: How do I adjust the resolution?
Ans.: Your video card/graphic driver and
monitor together determine the available
resolutions.You can select the desired
resolution under Windows® Control
Panel with the "Display properties".
3. User Define; the user can choose his/
her preference color setting by adjusting
red, green blue color.
Q5: What if I get lost when I am making
monitor adjustments via OSD?
Ans.: Simply press the OK button, then select
'Reset' to recall all of the original factory
settings.
Note
A measurement of the color of light radiated
by an object while it is being heated.This
measurement is expressed in terms of
absolute scale, (degrees Kelvin). Lower Kevin
temperatures such as 2004K are red; higher
temperatures such as 9300K are blue. Neutral
temperature is white, at 6504K.
Q6: Is the LCD screen resistant to scratches?
Ans.: In general it is recommended that the
panel surface is not subjected to excessive
shocks and is protected from sharp or
blunt objects.When handling the monitor,
make sure that there is no pressure or
force applied to the panel surface side.
This may affect your warranty conditions.
Q9: Can I connect my LCD monitor to any
PC, workstation or Mac?
Ans.: Yes.All Philips LCD monitors are fully
compatible with standard PCs, Macs
and workstations.You may need a cable
adapter to connect the monitor to your
Mac system. Please contact your Philips
sales representative for more information.
Q7: How should I clean the LCD surface?
Ans.: For normal cleaning, use a clean, soft
cloth. For extensive cleaning, please use
isopropyl alcohol. Do not use other
solvents such as ethyl alcohol, ethanol,
acetone, hexane, etc.
Q10: Are Philips LCD monitors Plug-and-
Play?
Ans.: Yes, the monitors are Plug-and-Play
compatible with Windows 7/Vista/XP/NT,
Mac OSX, Linux
Q8: Can I change the color setting of my
monitor?
Ans.: Yes, you can change your color setting
through OSD control as the following
procedures,
Q11: What is Image Sticking, or Image Burn-in,
or After Image, or Ghost Image in LCD
panels?
Ans.: Uninterrupted display of still or static
images over an extended period may
cause "burn in", also known as "after-
imaging" or "ghost imaging", on your
screen. "Burn-in", "after-imaging", or "ghost
imaging" is a well-known phenomenon in
LCD panel technology. In most cases, the
"burned in" or "atter-imaging" or "ghost
imaging" will disappear gradually over a
period of time after the power has been
switched off.
ꢀꢁ Press "OK" to show the OSD (On Screen
Display) menu
ꢀꢁ Press "Down Arrow" to select the option
"Color" then press "OK" to enter color
setting, there are three settings as below.
1. ColorTemperature;With settings in the
6500K range the panel appears "warm,
with a red-white color tone", while a
9300K temperature yields "cool, blue-
white toning".
Always activate a moving screen saver
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9.Troubleshooting & FAQs
program when you leave your monitor
unattended.
Always activate a periodic screen refresh
application if your LCD monitor will
display unchanging static content.
Warning
Severe"burn-in" or "after-image" or "ghost image"
symptoms will not disappear and cannot be
repaired.The damage mentioned above is not
covered under your warranty.
Q12: Why is my Display not showing sharp
text, and is displaying jagged characters?
Ans.: Your LCD monitor works best at its native
resolution of 1920 x 1080 @ 60 Hz. For
best display, please use this resolution.
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2011 © Koninklijke Philips Electronics N.V. All rights reserved.
Philips and the Philips Shield Emblem are registered trademarks of
Koninklijke Philips Electronics N.V. and are used under license from
Koninklijke Philips Electronics N.V.
Specifications are subject to change without notice.
Version: M3227EQ1T
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