®
A470e IMPACT
VALIDATION PRINTER
Users Guide
220292A-03 3/06
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A470e Users Guide
Disclaimer
Information in this document is subject to change without notice. Consult your Pertech® sales representative for information
that is applicable and current. Pertech reserves the right to improve products as new technology, components, software and
firmware become available.
No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any
purpose with out the express written permission of Pertech.
Copyright
Copyright © 2005 by Pertech Resources, Inc.
Riverton, Wyoming USA
All rights reserved
Printed in USA
Confidential, Unpublished
Property of Pertech Resources, Inc.
Trademarks
PERTECH® is a registered trademark of PERTECH RESOURCES, INC.
Other trademarks and registered trademarks are the property of their respective holders
Web site
Federal Communications Commission (FCC) Radio
Frequency Interference Statement
Warning
Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s
authority to operate the equipment.
Note
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the
FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and , if
not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense.
Information to the User
This equipment must be installed and used in strict accordance with the manufacturer’s instructions. However, there is no
guarantee that interference of radio communications will not occur in a particular commercial installation. If this equipment
does cause interference, which can be determined by turning the equipment off and on , the user is encouraged to contact
Pertech immediately.
Pertech is not responsible for any radio of television interference caused by unauthorized modification of this equipment, or
the substitution of attachment or connection cables and equipment other than those specified by Pertech. The correction of
interferences caused by such unauthorized modification, substitution or attachment will be the responsibility of the user.
Industry Canada
This Class A digital apparatus complies with Industry Canada Standard ICES-003.
Cet appareil numérique de la classe A est conforme à la norme NMB-003 d’Industrie Canada.
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A470e Users Guide
Important Information to the User
In order to ensure compliance with the Product Safety, FCC, and CE marking requirements, you must use the power supply,
power cord, and interface cable, which were shipped with this product or which meet the following parameters:
Power Supply
Input power to this product must be provided by one of the following:
(1) A NRTL Certified power source with a Limited Power Source.
(LPS) output for use in North America, input rated 100-240 Vac, 1.5 A, 50/60 Hz, output rated 24 Vdc at 2.5 A. Maximum and
60W Maximum, or
(2) A Power source with a Limited Power Source (LPS) output Certified by an agency recognized in the country of installation,
input rated 100-240 Vac, 1.5 A, 50/60 Hz, output rated 24 Vdc at 2.5 A. Maximum and 60W Maximum.
Use of this product with a power supply other than the Pertech power supply will require you to test this power supply and
Pertech printer for FCC and CE mark certification.
Interface Cable
A shielded (360 degree) interface cable must be used with this product. The shield must be connected to the frame or earth
ground connection or earth ground reference at EACH end of the cable.
Use of a cable other than described here will require that you test this cable with the Pertech printer and your system for FCC
and CE mark certification.
Power Cord
For North America a NRTL recognized detachable power cord must be used. For applications where the power supply module
may be located on the floor, or, a power cord with Type SJT marking must be used.
For applications outside North America, power cords which meet the country of installation’s certification and application
requirements must be used.
Use of a power cord other than described here may result in a violation of safety certifications which are in force in the country of
use.
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A470e Users Guide
Contents
Preface ...............................................................................................................vii
Chapter 1: About the Printer ..............................................................................1
Features and Options.................................................................................2
Paper: ............................................................................................3
Ribbons: ..........................................................................................3
Cables .............................................................................................3
Chapter 2: Operating the Printer........................................................................4
Paper Loading ............................................................................................5
Adjustable Features....................................................................................8
Validation .........................................................................................8
Maintaining The Printer............................................................................. 11
Configuration Report ................................................................................12
Extended Self Test....................................................................................16
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A470e Users Guide
Chapter 4: Communication...............................................................................17
RS232 Serial Interface .............................................................................18
Serial Interface Pinout ..............................................................................18
Flow Control..............................................................................................18
USB Interface ...........................................................................................19
Cash Drawer.............................................................................................20
Power Supply ...........................................................................................21
Service...........................................................................................25
Appendix A: Specifications..............................................................................26
Operating.................................................................................................26
Environment .............................................................................................26
Media........................................................................................................26
Electrical ...................................................................................................27
Hardware ..................................................................................................27
Index...................................................................................................................28
Warranty.............................................................................................................30
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A470e Users Guide
Preface
This manual has been written to help you install, operate and maintain your new Pertech A470e
Printer. Feel free to contact us if you need further assistance after reading this manual. Please see the
Troubleshooting Printer Problems section of this manual and determine the complete part number of your
printer prior to calling. Pertech provides technical support Monday through Friday from 8:00 AM to 5:00 PM
MST at 307-856-4821.
Every effort has been made to insure the information in this manual is complete and accurate. Feel free to
contact us with any comments concerning this manual. Pertech assumes no responsibility for errors.
Where to Get Additional information
The following publications contain more information about the A470e printer. Contact your Pertech sales
representative to obtain additional copies of this Owners Manual or any of the publications listed below.
Title
Part Number
220291
220292
A470e Transaction Printer: Setup Guide
A470e Transaction Printer: Users Guide
A470e Transaction Printer: Parts Identification Manual
A470e Transaction Printer: Programming Manuals:
Native A470
220293
220282
220283
220284
220285
220286
Advanced Command Language
DO214
ZC2979
ZC5979
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A470e Users Guide
Chapter 1: About the Printer
The A470e printer is a fast reliable printer designed to meet your immediate and long term
needs.
Industry standard RS-232 and USB interfaces allow for connection to any host computer
or terminal system .The A470e printer features a one button configuration setup with five
compatibility modes for easy integration into existing systems.
When you receive your new A470e printer it will be packed in impact resistant foam
packing. Remove the foam packing and anti static bag from the printer. The printer comes
with a auto ranging power supply and the setup guide. This Users Guide is available at
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A470e Users Guide
Features and Options
This manual covers several models and describes features and options which do not apply to all
versions. Refer to the model list below to determine which features your printer supports.
Standard Features:
Interfaces
RS-232 DB9 Serial, USB.
Memory/Firmware
Resident Character Sets
Dual Cash Drawer
Paper Low Sensor
Form In Sensor
Flash Memory.
A470 PCL; US, UK, French, German, Italian, Spain I
Connectors for two Cash Drawers.
Status (LED) indicator on front of printer.
Slip In (LED) indicator on front of printer.
No dip switches, access to printer settings through one button
configuration menu.
One Button Setup
Model specific features:
MODEL
4810
4811
REWIND
RECEIPT
VALIDATION
FEED TYPE *
CASE SIZE
LONG 11.54”
LONG 11.54”
LONG 11.54”
SHORT 8.3”
SHORT 8.3”
SHORT 8.3”
SHORT 8.3”
Y
Y
Y
N
N
N
N
Y
Y
Y
Y
Y
Y
N
N
Y
Y
N
Y
Y
Y
-
I
4812
4870
4871
4872
4874
C
-
I
C
-
* FEED TYPE:
I - Independent feed printers provide either roll paper or validation media feed at
any given time depending on which print mode has been selected. This feature
saves roll paper media during validation printing.
C - Concurrent feed printers provide both roll paper and validation media feed at
the same time. This feature provides a roll paper copy of the printed validation
message when self-contained roll paper is used. Validation media is not required
for normal roll paper printing.
V - Validation only printers do not support roll paper printing functions.
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A470e Users Guide
Ordering Paper and Supplies
The following section lists the paper and supplies available for order. In addition to paper
and ribbons, parts, service and repair may be obtained by calling 800-800-6614.
Paper:
Paper Ply
Part Number
One ............................................................................................................103292016
Two ............................................................................................................103292017
Three .........................................................................................................103292021
Ribbons:
Description
Part Number
Standard Life Ribbon
Purple ink.......................................................................................105109001
Black Ink........................................................................................105109002
Long Life Ribbon
Purple Ink ......................................................................................105109008
Black ink ........................................................................................105109006
Purple Ink -- Black Case................................................................105108001
Black ink -- Black Case..................................................................105108002
Cables
Description
Part Number
RS232 DB9F TO DB9F Serial....................................................................... 106356010
USB................................................................................................................ 106356011
Documentation:
Title
Part Number
A470e Transaction Printer: Setup Guide ..................................................... 220291
A470e Transaction Printer: Users Guide ...................................................... 220292
A470e Transaction Printer: Parts Identification Manual ............................... 220293
A470e Transaction Printer: Programming Manuals:
Native A470 ..................................................................................... 220282
Advanced Command Language ...................................................... 220283
DO214 .............................................................................................. 220284
ZC2979 ............................................................................................ 220285
ZC5979. ........................................................................................... 220286
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A470e Users Guide
Chapter 2: Operating the Printer
This chapter describes the printer controls and provides procedures for loading
Paper and Ribbons . Additionally, the adjustment procedures for setting the Air Gap,
Document Stop and Low Paper Sensor are provided,
Using the Controls
The A470e printer includes the following controls:
Paper feed button used to advance paper
Power switch used to turn the printer on and off
The A470e also includes a Slow Down mode which prevents damage to the printer by reducing
the print speed during long periods of continuous printing. The printhead automatically returns
to normal speed when usage returns to normal. Do not cycle the printer power or Reset the
printer while in Slow Down mode or damage could result.
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A470e Users Guide
Paper Loading
Roll paper must be 3.25 inches wide with a maximum diameter of 3.5 inches. Receipt / Journal
printers can accommodate 1, 2 or 3 ply paper. Paper and other printer consumables may be
purchased from Pertech by calling 1-800-800-6614.
To load paper the power must be turned ON. Refer to the pictorial paper loading instructions in
the lid of the printer. Specific steps may vary depending on the printer configuration. Follow the
instructions on this page for model 487x printers. Use the following page for 481x models.
Failure to load paper correctly may result in a paper jam.
To remove paper that has jammed, it is advisable to:
1) Tear off any paper that fed out of the top of the
mechanism
2) Press downward on the metal release bracket
3) While pulling the remaining paper out of the
mechanism backwards
487X Paper Loading Instructions
2 Insert the leading
edge of the paper
into the roller on
the black block.
1 Raise cover and
remove the spent
roll. Insert the new
roll so the paper
exits from the
bottom of the roll
3 Press and hold
downward on
the green paper
loading button...
4 ... Until six inches
of paper exits from
the mechanism.
5 Insert the paper
through the receipt
slot and lower the
cover
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A470e Users Guide
481X Paper Loading Instructions
1. Raise cover
and remove the
spent roll. Flip
the green paper
loading chute
to the raised
position.
2. Install the new
roll so the paper
exits from the
bottom of the roll.
3. Insert the
leading edge of
the paper into
the green loading
chute.
4. Press and hold
downward on the
green paper loading
button ...
5. ... Until one
foot of paper
exits from the
mechanism
6. Flip the green
paper loading chute
to the lowered
position.
7. Separate the
paper plies if
more than one ply
is used.
8. Fold and insert
the leading edge of
the back ply into the
rewind spool slot.
Rotate as shown to
wind up slack.
9. Replace the
rewind spool in
the printer and
snap into place.
10. Insert the
receipt ply through
the receipt slot and
lower the cover.
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A470e Users Guide
Ribbon Cartridge Replacement
To replace the ribbon raise the printer cover. Leave the printer power on. Press on the Ribbon
Interlock Tab and ribbon will disengage from the innerframe. Lift the old Ribbon Cartridge up
and out of the printer and discard. Remove new cartridge from the plastic bag and rotate the
advance tab until all slack is removed. Align the new cartridge so the exposed ribbon is between
the printhead guide and the first silver roller. Lower the cartridge into place. Do not turn the
advance tab after the cartridge has been installed. Close the printer cover.
Ribbon Interlock Tab
CAUTION: METAL SURFACES OF PRINTHEAD MAY BE HOT - AVOID CONTACT! Call 1-
800-800-6614 to order replacement ribbon cartridges.
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A470e Users Guide
Validation
A Validation Form can be inserted from the top or top and left once the clamp has opened. The
printer will automatically clamp the form when it has been detected. Wait until the printer has
finished printing and released the form prior to removal.
Adjustable Features
Air Gap Adjustment
The air gap may need adjustment if 3 ply roll paper is used. If adjustment is required it will be
evidenced by ink smudge on a Self Test printout. Most 3 ply paper can be accommodated by
turning the 2 adjustment screws clockwise 1/8 of a turn.
CAUTION: Metal surfaces of
printhead may be hot - avoid
contact! The air gap is the
distance between the print head
and the print bar. This space must
be large enough to accommodate
the ribbon material and the print
media. Too great an air gap will
cause light print or missing dots
and too small an air gap will
produce ink smudge on the media.
The air gap can be changed by
turning the 5/64 hex socket drive
screws near each end of the print
bar. These screws are visible
5/64 Adjustment Screws
once the cover is raised and
the ribbon cartridge is removed.
Clockwise adjustment will increase
the air gap and counter-clockwise
adjustment will decrease the air
gap.
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A470e Users Guide
Document Stop Adjustment
The Document Stop limits the depth an inserted form can be placed into the Validation Slot. This
defines the validation printfield height. Printers are manufactured with the maximum printfield
setting of 2.16 inches but the dimension can be reduced to 1.44 inches by turning a slotted
screw in the bottom of the printer case counter-clockwise (CCW). Each CCW revolution raises
the document stop and decreases the printfield height 1/32” (.03125”) or .79375 mm. DO NOT
ATTEMPT TO ADJUST THE DOCUMENT STOP OUTSIDE THE PRESCRIBED LIMITS OR
DAMAGE TO THE PRINTER COULD RESULT. The validation form must be at least 1 inch taller
than the selected printfield.
Printfield Height
1" Min.
Ccw Rev
Inches
Mm
Validation
Printfield
Print
Field
0
1
2.16
2.13
2.10
2.07
2.04
2.00
1.97
1.94
1.91
1.88
1.85
1.82
1.79
1.75
1.72
1.69
1.66
1.63
1.60
1.57
1.54
1.50
1.47
1.44
54.9
54.1
53.3
52.5
51.7
50.9
50.1
49.3
48.5
47.7
46.9
46.1
45.3
44.5
43.8
43.0
42.2
41.4
40.6
39.8
39.
2
2.78"
3
3.6"
4
5
6
Clockwise rotating lowers the
document stop and increases the
print field.
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
CW
Counter clockwise rotation raises
the document stop and decreases
the print field.
38.2
37.4
36.6
CCW
Verification of the desired document stop setting can be made by printing a Configuration
Report Self Test on validation media and measuring the printfield. A Configuration Report Self
Test is initialized by turning the printer power off, pressing and holding the Paper Feed Button,
inserting a form into the printer and turning the power back on. The validation rollers can be
opened manually by raising the printer cover and pressing downward on the yellow sector gear
if the printer will not accept a form. The printfield dimension is measured from the top of the
first line of print to the bottom of the form.
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A470e Users Guide
Low Paper Sensor Adjustment
The Low Paper Sensor is located on the inner-frame to the right side of the paper roll.
This sensor is a reflective optical device that can be adjusted to accommodate various roll core
diameters and quantities of paper present when low paper indication occurs. The sensor mounts
on a friction bracket and can be adjusted up or down. Lowering the bracket will cause the low
paper indication to occur earlier and raising the bracket will cause the low paper indication to
occur later.
Caution! The Low Paper Sensor will be disabled if the bracket is raised enough to “see” the
paper roll core.
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A470e Users Guide
Maintaining The Printer
There is no customer maintenance required for the A470e printer, however, you may
occasionally clean lint and paper dust out of the mechanism using low pressure canned air. It is
recommended that this is done on a regular basis, such as after every ribbon change. Clean the
cabinet as needed to remove finger marks and dust. Use any household cleaner designed for
plastics, but test it first on a small, unseen area. The cabinet finish and materials are durable and
resistant to the following:
Cleaning Solutions
Lubricants
Fuels
Cooking Oils
Ultraviolet Lights
Caution: Do not spray or try to clean the printhead or the inside of the printer with any kind of
cleaner. This may damage the printhead or the electronics.
Printers gather paper dust and other debris through normal use. Continued accumulation will
eventually prevent operation of the printer. A preventive maintenance program can help reduce
unnecessary failures and downtime. Pertech can offer a regular service program to meet your
needs. For more information call 800-800-6614.
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A470e Users Guide
Chapter 3: Print Tests and Setup Mode
Two reports are available:
Configuration Report : Includes read and write tests of internal RAM; and a printed report
listing the serial number, firmware, control language, font, serial parameters, USB, hardware
settings, memory information, tallies, and the printer compatibility mode.
Extended Self Test: Checks printhead pin firing, vertical line adjustment, fonts,
validation clamp, pitches and character sets.
Printer Configuration Mode can be entered after the Configuration Report is printed. The
Configuration Mode offers a variety of optional settings for the printer. See Configuration
Mode later in this chapter.
Configuration Report
The A470e produces a printout listing the current configuration settings. A sample printout is
included on the following page. Receipt and Receipt/Journal printers will print a Configuration
Report if the Paper Advance Button on the top cover is depressed and held while the printer
power is turned ON.
Validation printers will print a Configuration Report if the Paper Advance Button is pressed and
held down when the printer is powered on. It will take several inserted forms to print the entire
Configuration Report.
To print the configuration report, complete the following steps.
1. If necessary turn the printer off.
2. Press and hold the Paper Feed Button and then press the Power Button to the ON
position. Release the Paper Feed Button when the Slip LED begins flashing. The printer
will begin to print the Configuration Report.
3. If you want to change the configuration settings or run the Extended Self Test , when
prompted press the Paper Feed Button, otherwise, wait ten seconds for the printer to
return to normal operation.
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A470e Users Guide
Serial Number:
Main Firmware
Revision:
********
* ** ***
****
CRC
Boot Firmware
Revision:
CRC
* ** ***
****
Printer Control Language
PCL:
A470 Language
Standard Print
CR=CR
Diag Mode:
Auto LF:
Font:
Char/Line:
Intl Char Set:
Code Page:
Receipt LPI:
Validation LPI
40
USA
437 USA
6 Lines Per Inch
6 Lines Per Inch
RS232 Serial (when used)
Baud Rate:
Data Bits:
9600
8 Bits
1
None
Hardware
Stop Bits:
Parity:
Flow Control:
USB (when used)
Descriptor:
Model Number
Hardware
Mechanism Model:
LED Usage:
Validation Clamp:
Paper Low Sensor:
Paper Out Sensor:
A470e-48X1
Status/Slip
Closed
Enabled
Disabled
Paper Low Stop Print: Disabled
Memory
Installed RAM:
Installed ROM:
Logo/Font Storage:
128K
512K
128K
Tallies
Printed Lines:
Hours On;
Flash Updates:
Cover Opens:
xxxxxx
xxxxxx
xxxxxx
xxxxxx
Diagnostic:
0
0
0
=================================
Press paper feed to change configuration
SET-UP INSTRUCTIONS
PRESSING THE PAPER FEED BUTTON WHILE
THE GREEN LIGHT IS FLASHING WILL REJECT
THE LAST PRINTED PARAMETER. IF THE BUT-
TON IS NOT PRESSED WITHIN 5 SECONDS. THE
PARAMETER WILL BE ACCEPTED AND THE NEXT
SET-UP OPTION WILL BE LISTED.
PRESS THE PAPER FEED BUTTON NOW TO
REJECT THE CURRENT CONFIGURATION AND
CONTINUE WITH THE PRINTER SET-UP.
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A470e Users Guide
Configuration Mode
For journal and receipt printers, at the completion of the Configuration Report, the printer will
allow access to the Configuration Mode. Validation only printers will need to be configured
through the use of Command Codes. To enter the Configuration Mode press the Paper Feed
Button within 10 seconds. If the button is not pressed within this time limit, the printer will resume
normal operation. When the printer is in the Configuration Mode each configuration option will
be printed and the user will have 10 seconds to either change that option or to continue on
to the next option. Changes are made by pressing the Paper Feed Button. After the user has
completed the configuration the printer will print out its new configuration and return to normal
operation.
The first option for each available option is the default setting. Some options are only available
for specific Control Languages.
Printer configuration options:
Printer Control Language:
PCL:
A470 Language
ACL Mode(Advanced Command Language)
Mode 1 (DO214)
Mode 2 (ZC2979)
Mode 3 (ZC5979)
Diagnostic Mode:
Standard Print
Hex Dump
Auto line feed:
CR=CR + LF (Line Feed)
CR =CR (Carriage Return)
ACK on CR (ZC5979 Only)
Enabled
Disabled)
Soft Fault Recover (ACL Mode Only).
Host Controlled
Automatic
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A470e Users Guide
Font:
Font:
All Modes Except A470: Standard , Compressed , Expanded
A470 Mode: 40 , 33 , 36 , 44 , 50 , 57 , 66
Intl Char Set: (Available Character Sets Vary with Control Language .)
USA , UK , German , French , Italian , Spain I , Hebrew,
Denmark I, Sweden, Japan, Norway, Denmark II
Code Page:
437-USA , 850 Latin I , 860 Portuguese , 863 Canadian-French
865 Nordic , Katakana, 858 Latin I + Euro, 1252 Latin I.
Receipt LPI: 6 , 5 , 7 , 8
Validation LPI: 6 , 5 , 7 , 8
RS232 Serial ( when used)
Baud: 38.4K , 19.2K , 9600 , 4800 , 2400 , 1200
Data Rate: 8-bits
Stop Bits: 1-Bit, 2-BIT
Parity: None , Even , Odd
Flow Control: Hardware, Busy Handshaking: If the Serial interface
is used the following busy handshake options are available:
Software =XON/XOFF, Hardware =(DTR/DSR).
USB (when used)
Descriptor: Serial Number, Model Number
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A470e Users Guide
Hardware
Mechanism Model:
A470E-48X1
A470E-48X0
A470E-4812
A470E-4872
A470E-4874
Independent Validate
Receipt Only
Concurrent Validate With Rewind
Concurrent Validate
Validate Only
The Mechanism Model Option is Not Selectable in Configuration Mode.
Setup for this option is done via Command Codes. Setting the mechanism
model incorrectly could result in damage to the printer.
Please contact your Pertech service representative if you are unsure of the
model your printer should be set to.
LED Usage
Status / Slip
Power / Paper Low
Validation Clamp: (A470 Mode Only).
Closed
Open
Form Insert Wait (ACL Mode Only):
0-15 Minute
Paper Low Sensor:
Enabled
Disabled
Paper Out Sensor
Disabled
Equals Paper Low
Virtual Paper Out
2FT
4FT
6FT
8FT
10FT 12FT
Extended Self Test
At the completion of the Configuration Report Self Test, the printer will prompt for access to the
Configuration Mode, let the option for the Configuration Mode expire. The printer will then prompt
for the Extended Self Test. To begin the Extended Self Test press the Paper Feed Button within
10 seconds. If the button is not pressed within this time limit, the printer will resume normal
operation.
The Extended Self Test performs a printhead pin firing test, character drop test, checks the
vertical line adjustments, fonts, validation clamp, pitches and character sets.
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A470e Users Guide
Chapter 4: Communication
The A470e comes with two communication interfaces, RS-232 Serial or USB. Additionally, the
printer is configured with dual cash drawer ports and a 3 Pin Mini-Din power coupling. The RS-
232 interface connector is a DB-9 Male connector and requires a Null Modem Serial cable for
standard PC to printer connections. The USB is a Standard Version 1.1 compatible interface.
Two RJ-11 ports provide a unique cash drawer Interface, capable of running two cash drawers.
All connectors are located on the back of the printer in the order listed below.
3 Pin Mini-Din RJ-11 Cash Drawer
Power Connector Connector
DB9 Male Serial
Connector
USB
Connector
Warning: use of incompatible cables will damage the printer and will void the warranty.
When purchasing a cash drawer for this product please make sure the vendor is aware
of the product specifications. This Cash Drawer Pinout is unique to Pertech Resources
A470 / DH Technology 4700 series printers.
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A470e Users Guide
RS232 Serial Interface
The A470e printer serial interface has a DB9 Pin Male connector. The cable must be Null Mo-
dem Serial for standard PC communications compatibility. The Baud Rate and Parity and Flow
Control are selectable through Command Codes or via the Configuration Mode. The settings
for the port on the PC must be configured the same as the printer or communication will fail.
9
8
7
6
5
4
3
2
1
Serial Interface Pinout
DB9F to DB9F Serial
Interface Cable
Pertech Part Number
106356010
Printer
Computer
DB-9M
DB-9M
Pin
Pin
1 N/C
1 N/C
2.RXD
3 TXD
4 DTR
5 SIG. GND.
6 DSR
(TTL FORM IN)
7 RTS
8 CTS
(TTL LOW PAPER)
9. N/C
←
→
→
←
←
→
→
←
→
3
2
6
5
4
8
7
N/C
Flow Control
The RS-232 interface uses either XON/XOFF(Software) or DTR/DSR(Hardware) protocol. This
is set in the Configuration Mode under the serial interface selections for Flow Control for XON/
XOFF, a particular character is sent back and forth between the host computer and the printer
to regulate the communication. For DTR/DSR, changes in the DTR/DSR signal coordinate the
information flow.
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A470e Users Guide
USB Interface
The USB interface is compatible with USB 2.0 Specification. Using the USB interface with the
printer requires that you have USB drivers installed. The USB driver is installed automatically by
most standard operating systems.
The USB cable may be attached or detached when
the system is on. When Using the USB interface
the Windows® Operating System will automatically
install the USB port driver. Pertech has available
Computer end of
USB Cable
Printer end of
USB Cable
Warning: When Hot Swapping USB cable
make sure that cable is installed into the
correct connectors or damage to the printer
could result.
USB Cable Part
Number 106356011
USB Interface Cable PinOut
Pin 1
Pin 2
Pin 3
Pin 4
Pin 5
Pin 6
EOT/VCC
D-
D+
GRD
GRD
GRD
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A470e Users Guide
Cash Drawer
Each cash drawer driver will source 24 volts for 75 ms to the “solenoid +” pin of the appropri-
ate RJ-11 jack when the proper cash drawer command is executed. The cash drawer com-
mand must be preceded by a line terminator. The command for the cash drawer may vary for
the Compatibility Mode selected.
Pin # Cash
Drawer A
N /C
Cash
Drawer B
1
2
3
4
5
6
Solenoid +
N /C
Solenoid +
Solenoid -
Switch
Solenoid -
Switch
Switch
N / C
Switch
N /C
Advanced Command Language Cash Drawer Command
Immediate Peripheral
s: Peripheral Select
m: Peripheral On Time
n: Peripheral Off Time
ASCII
DLE DC4 10 14
Hex
Decimal
16 20
s m n
Immediately generates a pulse of (m x 2 msec) followed by an off time of (n x 2 msec) on the
peripheral output. If s = 00, the first peripheral on pin 2 is activated and if s =01, the second
peripheral on pin 1 is activated.
Off Time should be set so that it is greater than or equal to On Time.
Buffered Peripheral Pulse
s: Peripheral Select
m: Peripheral On Time
n: Peripheral Off Time
ASCII
ESC p
Hex
1B 70 27 112
Decimal
s m n
Generates a pulse of (m x 2 msec) followed by an off time of (n x 2 msec) on the peripheral output.
If s = 00, the first peripheral on pin 2 is activated and if s =01, the second peripheral on pin 1 is
activated.
Off Time should be set so that it is greater than or equal to On Time.
A470 Command Language Cash Drawer Commands
Synopsis
Cash Drawer “A”
Cash Drawer “B”
ASCII
ESC BEL
ESC BS
Hex
1B 07
1B 08
Decimal
27 7
27 8
Warning: This Printer is designed for use only with Pertech Resources A470 / DH Tech-
nology 4700 compatible cash drawers. Damage can result if the A470e is connected to a
cash drawer that is incompatible. The cash drawer solenoid resistance must be at least
25 ohms or damage to the printer could result.
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A470e Users Guide
Power Supply
The A470e printer uses a NTRL Certified external switching power source with a Limited Power
Source (LPS) output for use in North America, input 100-240 Vac, 50/60 Hz, 1.5 A, with a
maximum power consumption of 60 watts, output is rated at 24 Vdc,2.5A.
The following illustration shows the power cable connector and the pin assignments. The
power cable connector is a 3 pin Mini-Din plug and is located at the back or the printer.
Printer View End (Female)
Power Supply and Cord
Gnd.
24 Vdc
N.C.
Use of this product with a power supply other than the Pertech power supply will require you
to test this power supply and Pertech printer for FCC and CE mark Certifications. ( See FCC
Radio Frequency Interference Statement on page iii of this manual).
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A470e Users Guide
Chapter 5: Trouble Shooting Printer Problems
Trouble Shooting General Issues
Following are symptoms your printer may exhibit and simple
solutions the printer operator could implement.
• Printer failed to print after the roll paper was replaced.
The top cover must be closed for the printer to print.
• The power switch is turned ON but the printer is dead. The Green Status light is Off.
Make sure the outlet has power and the power cord is plugged into the
back of the printer.
• The printer will print a Configuration Report but will not respond to the system commands.
Check to see that the interface cable is connected to the back
of the terminal/ PC, and to the back of the printer.
• Printer prints too light to read easily.
Replace the ribbon cartridge and check the Air Gap adjustment. See Chapter 2 Operating the Printer \
Adjustable Features \ Air Gap Adjustment.
Call 1-800-800-6614 to order new Ribbon Cartridge’s’.
• Flashing Red Status LED indicator.
Lid open or paper is low/out.
• System reports low paper even though the roll is nearly new
See Chapter 2 Operating the Printer \ Adjustable Features \ Low Paper Adjustment.
• Colored stripe on the receipt.
Paper Low, adjust the paper low sensor, replace
the paper. See Chapter 2 Operating the Printer \
Adjustable Features \ Low Paper Adjustment..
Low Paper Sensor Adjustment
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A470e Users Guide
• Receipt does not come all the way out.
Printer is jammed.
To remove paper that has jammed, it is
advisable to:
1) Tear off any paper that fed out of
the top of the mechanism
2) Press downward on the metal
release bracket
3) While pulling the remaining
paper out of the mechanism
backwards
• Status light is Red (not Green) and printer will not respond.
Remove the ribbon cartridge and paper roll. Using Low Pressure Canned Air spray out the
areas around the three sensors. (See Illustration below).
• Printer prints when the Power is turned On even though the form is not inserted.
Spray air in the validation slot and make sure no paper pieces are blocking the sensor.
Form In Sensor
There are three sensors in the
area directly under where the
Ribbon Cartridge is installed.
Check these to make sure that
they are free from dust and
debris. Reinstall the Ribbon
Cartridge and Paper. Close the
Lid and Print a Configuration
Report. If the Status Light
remains red see “Fault” later in
this chapter.
Motor Sensor
Margin Sensor
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A470e Users Guide
Trouble Shooting Other Issues
Fault Mode
The printer will enter a Fault Mode and will not operate when certain failure conditions are
encountered. Confirmation of this condition can be accomplished by the host on the DTR (pin 8) or
status with an RS-232 interface.
The color of the LEFT LED on the front panel of the
printer will change from Green to Red if a fault condition
STATUS
POWER
SLIP
is encountered. Depressing the paper feed button on
the printer cover will cause the printer to enter diagnostic
mode. This will cause the LED to flash a 3 bit code
to define the specific reason the printer entered Fault
Mode. The error code is followed by a delay before
being repeated. The diagnostic code will toggle the DTR
line and flash the Red LED if the RS-232 interface is
selected.
LOW
PAPER
STATUS
SLIP
Error code
Diagnosed failure
● ● ▬
● ▬ ●
● ▬ ▬
▬ ● ●
▬ ▬ ▬
Short
Short
Short
Long
Long
Short
Long
Long
Short
Long
Long
Short
Long
Short
Long
No motor sensor signal
Ram test failure
Firmware Error
No margin sensor signal
Head drive motor stalled
The printer will remain in FAULT Mode until the power is cycled or the printer is reset with the
<ESC> <NUL> command. (A470 Mode Only).
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A470e Users Guide
Getting Service and Technical Support
Service
You can rely on Pertech for fast turnaround, flexibility, and a highly trained and dedicated staff to
return your equipment back in first class working order. As part of Pertech, we are very familiar
with all Pertech printers. This affiliation gives us the technical and production capabilities, as
well as the financial resources and materials access, to provide product quality unequaled in
the industry
Maintenance Agreement
To keep your Pertech Product in top working order, we recommend the Pertech Maintenance
Agreement program. This service provides cleaning and upgrading for most of the printer
products we manufacture and service. Once per year, or whenever necessary, we give your
units the once over for routine maintenance, cleaning and applicable upgrades. The units are
disassembled, print heads cleaned, firmware upgraded, necessary parts replaced, and then
returned to you for another year of flawless use. Contact your Pertech Representative for
details on this and other available service and extended warranty programs.
Technical Support
Pertech provides Technical Support for this product by calling 307-856-4821 between the
hours of 8AM to 5PM Monday through Friday MST, or by submitting a Support Inquiry at the
The Model Number, Revision, Date, and Serial Number can be located on the Label attached
on the inside of the printer behind the paper roll. Please have this information available when
you contact Pertech.
���� �� ��� ���
�����
��
�����������
�����
���
Pertech
�����
�� �� ����
����
������
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A470e Users Guide
Appendix A: Specifications
Some features listed in this specification do not apply to all products in the
Pertech A470e series. Refer to Chapter 1: Features and Options of this
manual to determine which features apply to a particular model.
Media
Roll Paper Width........................................... 3.25 +/-.03 Inches
Roll Paper Plies............................................ 1, 2 Or 3
Roll Diameter ............................................... 3.5” Maximum
Roll Paper Thickness Per Ply ....................... .003”-.005”
Roll Paper Thickness Total ........................... .003”-.012”
Maximum Form Thickness............................ .020”
Maximum Total Media Thickness.................. .020”
Operating
Print Speed................................................... 3.85 Lines Per Second
Paper Feed Speed ....................................... 3.47 Inches Per Second
Validation ...................................................... Up To 17 Lines
Printed Line Width ........................................ 2.78” (70.6 Mm)
Pitch/font Combinations................................ 14
Pitch Range.................................................. 6 To 24
Characters Per Line...................................... 16 To 66
Character Sets.............................................. 6
Characters Per Set....................................... 224
Graphics ....................................................... 9 Wire
Line Pitch...................................................... 5.33, 6.0. 6,86 & 8.0 LPI
Environment
Storage Temperature .................................... -40°c To +65°c
...................................................................... -40°f To +150°f
Humidity (Non-condensing) .......................... 0% To 90%
Operating Temperature................................. 0°c To +50°c
...................................................................... +32°f To +122°f
Humidity (Non-condensing) .......................... 0% To 90%
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A470e Users Guide
Electrical
Interfaces...................................................... RS-232 And USB
Baud Rates................................................... 1200 To 38400
Buffer ............................................................ 7 K
RS-232 Connector........................................ DB9 Male
USB Connector............................................. Standard Male
Cash Drawer Drivers .................................... 2 With Sense
Cash Drawer Connectors ............................. 6 Post. RJ-11 Female.
External Supply Input ................................... 90 To 264 Vac
Supply Input Frequency................................ 50 To 60 Hz
Power
Maximum................................................ 55 Watts
Standby ................................................. 2.5 Watts
Hardware
Print Head..................................................... 9 Wire Impact
Wire Diameter............................................... .012”
Center To Center Dimension......................... .0139”
Width ............................................................ 6.34” (161 Mm)
Height............................................................ 5.57” (141 Mm)
Length (471x)................................................ 11.54” (293 Mm)
Length (477x)................................................ 8.3” (211 Mm)
Printer Weight (471x).................................... 6.5 Lbs (2.95 Kg)
Printer Weight (477x).................................... 5.7 Lbs (2.59 Kg)
Power Supply Weigh..................................... 1.1 Lbs (.50 Kg)
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A470e Users Guide
Index
A
H
Adjustable Features 8, 22
Air Gap Adjustment 8, 22
Auto line feed 14
Hardware 15, 16, 18, 27
Head drive motor stalled 24
Hex Dump 14
Advanced Command Language 3, vii
I
B
Incorrect ROM checksum 24
Independent feed 2
Baud 15, 18, 27
Information to the User iii
Interfaces 2, 27
C
Interface Cable 19, iv
Canned air 11
Cash drawer 17, 20
Caution 10, 11
J
Character Sets 2, 15, 26
Cleaning Solutions 11
Code Page 15
Jammed. 23
L
Communication interfaces 17
Compatibility modes 1
Concurrent feed 2
Low Paper Sensor Adjustment 10, 22
Lubricants 11
Configuration Mode 12, 14, 16, 18
Configuration Report 9, 12, 14, 16
Copyright iii
M
Maintenance 11, 25
Margin Sensor 23
Media 26
D
Model specific features 2
Motor Sensor 23
Data Rate 15
Default setting 14
Diagnostic code 24
Diagnostic Mode 14
Disclaimer iii
N
Note iii
No margin sensor signal 24
No motor sensor signal 24
Null Modem 17, 18
Document Stop 9
Driver Class 15
E
O
Environment 26
Optional settings 12
F
P
Fault Mode 24
Paper Feed Button 9, 12
Paper Loading 5
Paper Low Sensor 2, 16
Paper Out Sensor 16
Parity 15, 18
FEED TYPE 2
Flash Memory. 2
Flow Control 15, 18
Font 15
Form Insert Wait 16
Form In Sensor 2, 23
Power Cord iv
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A470e Users Guide
Power Supply 21, 27, iv
Printer controls 4
T
Technical Support 25
Trademarks iii
Trouble Shooting 22, 24
Printer Control Language 14
Printfield dimension 9
Print Speed 26
Publications vii
U
R
USB 1, 2, 12, 15, 17, 19, 27
Ram test failure 24
Receipt LPI 15
V
Resident character sets 2
Revision 25
Ribbon Cartridge 7, 23
Ribbon Interlock Tab 7
Roll Diameter 26
Validation Clamp 16
Validation Form 8
Validation LPI 15
Validation printfield height 9
Roll Paper Plies 26
Roll Paper Width 26
RS232 Serial 15
W
Warning 17, 19, iii
Warranty 30
Web site iii
S
Sector gear 9
Z
Self Test 8, 9, 12, 16
Serial Number 25
Serial number 12
Service 25
ZC2979 3, 14, vii
ZC5979 3, vii
Service 3, 11, 16, 25
Slow Down mode 4
Soft Fault Recover 14
Specifications 26
Standard Features 2
Status light 22, 23
Stop Bits 15
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A470e Users Guide
Warranty
Warranty
Pertech Resources warrants all of its transaction printers against defects in material and
workmanship for a period of 24 months from date of shipment by Pertech Resources or the
rated maximum number of transactions for the specific product – whichever comes first. Kiosk
printers, mechanisms and distributed products carry warranties specific to their application or
product warranty.
Pertech Resources does not consider damage caused by replacement ribbons or replacement
parts supplied by parties other than Pertech Resources to be a defect in material or workmanship.
This is a limited warranty, limited exclusively to its terms, including the exclusive remedies set
forth below. In addition, this warranty is void if the product has been altered, misused, taken apart
or otherwise abused. All other warranties, expressed or implied are excluded, including but not
limited to the implied warranties of merchantability and fitness for particular purpose. Any warranty
claims must be supported by proof of purchase, represented by reference to the customers’
purchase order.
Buyer’s Remedies
Pertech Resources’ obligations and liabilities under the foregoing warranty are limited to repair or
replacement of the product without charge, provided it is shipped prepaid to Pertech Resources,
860 College View Drive, Riverton, WY 82501-2298. A charge is made for repairs after the
expiration of the warranty period. In addition, if a printer is returned and replacement ribbons or
other replacement parts not supplied by Pertech Resources have caused the printer damage, a
reasonable charge for repair will be assessed. Printers returned under warranty discovered to
be a “no fault found” will be charged the standard repair cost plus return freight. In no event shall
Pertech Resources be liable for claims based upon breach of expressed or implied warranty
or negligence or any other damages whether direct, immediate, foreseeable, consequential
or special or for any expenses incurred by reason of the use or misuse, sale or fabrications of
products which do not conform to the terms and conditions of this contract.
®
860 College View Drive
Riverton, Wyoming, 82501
307-856-4821
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