INSTALLER: THESE INSTRUCTIONS MUST BE CONVEYED TO AND REMAIN WITH THE HOMEOWNER.
CERTIFIED UNDER CANADIAN AND AMERICAN NATIONAL STANDARDS, CSA C2.22 No46 / UL1278 CSA STANDARD.
INSTALLATION AND OPERATION INSTRUCTIONS FOR
ELECTRIC FIREPLACE HEATER
MODEL EF38H
WARNING: IF THE INFORMATION IN THESE INSTRUCTIONS IS NOT FOLLOWED EXACTLY,
AN ELECTRICAL SHOCK OR FIRE MAY RESULT CAUSING PROPERTY DAMAGE, PERSONAL
INJURY OR LOSS OF LIFE.
FOR YOUR SAFETY
DO NOT STORE OR USE GASOLINE OR OTHER FLAMMABLE VAPOURS AND
LIQUIDS IN THE VICINITY OF THIS OR ANY OTHER APPLIANCE.
R-2000
Wolf Steel Ltd., 24 Napoleon Rd., Barrie, ON L4M 4Y8 Canada • (705)721-1212 • fax(705)722-6031
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3
NAPOLEON electric fireplaces are manufactured under the strict Standard of the world recognized
ISO 9001:2000 Quality Assurance Certificate.
NAPOLEON products are designed with superior components and materials, assembled by trained craftsmen
who take great pride in their work. Once assembled the complete fireplace is thoroughly inspected by a qualified
technician before packaging to ensure that you, the customer, receive the quality product that you expect from
NAPOLEON.
NAPOLEON ELECTRIC FIREPLACE LIMITED WARRANTY
Electrical components and wearable parts such as fan/heater, motors, switches, nylon bear-
ing components and remote controls are covered and Napoleon will provide replacement parts
free of charge during the first year of the limited warranty.
Light bulbs are NOT covered by the warranty.
Any labour related to warranty repair is not covered.
CONDITIONS AND LIMITATIONS
NAPOLEON warrants its products against manufacturing defects to the original purchaser only -- i.e., the individual or legal entity (registered customer) whose name appears on the
warranty registration card filed with NAPOLEON -- provided that the purchase was made through an authorized NAPOLEON dealer and is subject to the following conditions and limitations:
This factory warranty is nontransferable and may not be extended whatsoever by any of our representatives.
Installation must be done in accordance with the installation instructions included with the product and all local and national building and fire codes.
This limited warranty does not cover damages caused by misuse, lack of maintenance, accident, alterations, abuse or neglect and parts installed from other manufacturers will nullify this
warranty.
This limited warranty further does not cover any scratches, dents, corrosion or discolouring caused by excessive heat, abrasive and chemical cleaners nor chipping on porcelain enamel
parts, mechanical breakage of PHAZER™ logs and embers.
In the first year only, this warranty extends to the repair or replacement of warranted parts which are defective in material or workmanship provided that the product has been operated in
accordance with the operation instructions and under normal conditions.
Napoleon will not be responsible for installation, labour or any other expences related to the re-installation of a warranted part and such expences are not covered by this warranty.
Notwithstanding any provisions contained in this Limited Warranty, NAPOLEON’S responsibility under this warranty is defined as above and it shall not in any event extend to any incidental,
consequential or indirect damages.
This warranty defines the obligations and liability of NAPOLEON with respect to the NAPOLEON electric fireplace and any other warranties expressed or implied with respect to this
product, its components or accessories are excluded.
Napoleon neither assumes, nor authorizes any third party to assume, on it's behalf, any other liabilities with respect to the sale of the product.
Any damages to fireplace, brass trim or other component due to water, weather damage, long periods of dampness, condensation, damaging chemicals or cleaners will not be the
responsibility of NAPOLEON.
The bill of sale or copy will be required together with a serial number and a model number when making any warranty claims from your authorized dealer. The warranty registration card
must be returned within fourteen days to register the warranty.
NAPOLEON reserves the right to have its representative inspect any product or part thereof prior to honouring any warranty claim.
ALL SPECIFICATIONSAND DESIGNSARE SUBJECTTO CHANGE WITHOUT PRIOR NOTICE DUE TO ON-GOING PRODUCTIMPROVEMENTS. NAPOLEON® ISAREGISTERED
TRADEMARK OF WOLF STEELLTD. PATENTS U.S. 5.303.693.801 - CAN. 2.073.411, 2.082.915. © WOLF STEELLTD.
W415-0330 / B / 03.25.04
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4
IMPORTANT INSTRUCTIONS
LOCATINGYOUR ELECTRIC FIREPLACE
1. READ ALL INSTRUCTIONS BEFORE USING THIS APPLI- Your new fireplace may be installed into an existing
ANCE. THIS APPLIANCE IS HOT WHEN USED.
masonary or zero clearance fireplace. It may also be in-
stalled using a prefabricated cabinet available from your
dealer or may be built into a wall. For the best effect, install
the fireplace out of direct sunlight.
2. To avoid burns, DO NOT let bare skin touch hot surfaces.
The trim around the heat outlet becomes hot during fire-
place operation. Keep combustible material; such as fur-
niture, pillows, bedding, paper, clothes and draperies at
least 3 feet from the front of the unit.
3. CAUTION: Extreme caution is necessary when any fire-
place is used by or near children or invalids, also when-
ever the heater is left operating and unattended.
4. Do not operate if the power cord or fireplace is dam-
aged, or if the unit is dropped or damaged in any manner.
5. Under no circumstances should this fireplace be modi-
fied. Use it only as described in the manual. Any repairs to
the fireplace should be carried out by a qualified service
person.
6. Do not use outdoors.
7. Do not insert or allow foreign objects to enter any venti-
lation or exhaust openings as this may cause an electrical
short or fire. This could also damage the fireplace.
8. To prevent a possible fire, DO NOT block air intakes or
exhaust in any manner. DO NOT use on soft surfaces where
openings may become blocked.
9. This heater has hot and arcing or sparking parts inside.
DO NOT use in areas where gasoline, paint or flammable
liquids are used or stored. This fireplace SHOULD NOT be
used as a drying rack.
10. This fireplace is NOT intended for wood or other flam-
mable material to be burned inside of it.
11. Make sure the fireplace is unplugged before any clean-
ing or maintenance is performed on the heater.
12. Avoid the use of extension cords. The extension cord
may overheat and cause a fire.
13. Do not strike the glass on the fireplace.
14. Always unplug heater when not in use.
15. This heater is not intended for use in bathrooms, laun-
dry areas and similar indoor locations. Never locate heater
where it may fall into a bathtub or other water container.
16. Do not run cord under carpeting. Do not cover cord with
throw rugs, runners or similar coverings. Arrange cord away
from traffic area and where it will not be tripped over.
17. To disconnect heater, turn controls to off, then remove
the plug from the outlet.
18. Use this heater only as described in this manual. Any
other use not recommended by the manufacturer may
cause fire, electric shock or injury to persons.
19. SAVE THESE INSTRUCTIONS.
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5
OPERATION
This fireplace is supplied with a infrared remote control.
This remote control operates with an arc of 50º and has
to be pointed at the infrared eye for it to work. (See fig. 1)
MANUAL CONTROLS
By opening the top louvres with the louvre tabs you can
access the manual controls for the fireplace.
REMOTE CONTROL INITIALIZATION
1. Power - activates power to the fireplace. Must be on for
the fireplace to work.
This procedure is required every time the power is turned
off, or lost to the unit.
2. Manual Control - activates buttons 3, 4 & 5.
1. Turn on the power button of the hand held remote con-
trol. If there is no beep, access the front control panel.
3. Fire Log Accent Light - switches the light on and off that
illuminates the fireplace. (Can be used as a Nite Lite).
2. To access the control panel, open the louvres with the
4. Flame Effect and Speed - switches the flame on. Re-
peated pressing of the switch cycles the flame through
speeds 1 to 4 and off.
louvre tabs.
3. Make sure that the main power switch 1 of the front con-
trol panel is turned on.
5. Fan / Heater - turns the fan and heater on and off.
4. Repeat step #1.
6. Thermostat - Controls the temperature of the area.
To increase the temperature, turn the dial clockwise.
USAGE OF THE REMOTE CONTROL
Note
A - Main power on/off : Activates the power to
the firelace from the remote control.
The heater may emit a slight, harmless
odour when first used. This odour is a
normal condition caused by initial heat-
B - Fire Log Accent Light: To illuminate
the fireplace.(Can be used as a Nite Lite)
C
D
B
ing of internal heater parts. Thereaf-
ter, any odour is normally the result
C - Flame effect and speed: 1,2,3,4, off.
E
D - Fan/Heater on/off: Turns the fan
and heater on and off.
of household dust settling on the
heater element.
E - Sound (optional)
A
Batteries NOT included.
Two AA batteries required.
6
5
4
3
2
1
Manual Controls
MAINTENANCE
5. Replace access panel and front facia.
6. Turn on the power or plug the appliance back in.
BULB REPLACEMENT
If you notice the flame look is darker on one side of the
fireplace, check the light bulbs to ensure that one has not
burned out.
7. Turn on the main power and test.
FIGURE 1
Bulb must be replaced with a MAX 60 watt incandescent
clear light bulb.
Infrared Eye
1. Replace the bulb, turn the circuit breaker off or unplug
the appliance.
2. Remove the front facia.
3. Detach the light access panel by removing the four
screws.
4. Replace the burned out light bulb using a new 60 watt
clear incandescent bulb.
Light Access Panel
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6
FINISHING
1. Choose fireplace location.
MANTEL
2. Place fireplace in position.
Depending on the width of the mantel, it may be installed
higher or lower from the top of the louvre opening. See
drawing and chart below for proper installation height of
your combustible mantel piece. Non-combustible mantels
may be installed at any height above the appliance open-
ing.
3. Frame in fireplace with header across the top. It is im-
portant to allow for the finished facing materials when set-
ting the depth of the frame.
4. Remove the two screws
from the sides of the fire-
place and attach the nail-
ing tabs with the screws.
When using paint or lacquer to finish the
mantel, such paint or lacquer must be heat
resistant to prevent discolouration.
5. To determine the final
location of the nailing tab,
you must first determine
the thickness of your fin-
ishing material (i.e.
drywall) This will determine the dimension from the con-
trol panel front edge to the nailing tab. Secure with a sheet
metal screw supplied.
6. Attach the nailing tabs to the frame.
Corner Installation
Top View
CLEARANCE TO COMBUSTIBLES
Sides......................... 0 inches
Back..........................0 inches
Floor...........................0 inches
Top............................0 inches
Front View
FRAMING AND FINISHING
Nailing
Tab
Installation
Sheet
Metal
Screw
Note: In order to avoid the possibility of exposed insulation
or vapour barrier coming in contact with the
Set the control panel front
edge flush with the finished
wall surface.
fireplace body, it is recommended that the walls of the
fireplace enclosure be “finished” (ie: drywall/sheetrock), as
you would finish any other outside wall of a home. This will
ensure that clearance to combustibles is maintained within
the cavity.
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7
HEARTH
A hearth is NOT necessary but is recommended for aes-
thetic purposes.
#2
The finished height of the hearth must be accounted for
when framing in the fireplace to ensure that there is 3/8"
air space under the fireplace.
#1
COLD CLIMATE INSTALLATION
WARNING: It is MANDATORY to have an insulated wall be-
hind the fireplace, when the fireplace is being installed
on an outside wall or chase.
D
3. The bottom end of log #2 is pressed against the inner
right side of the chamber. The underside branch of log #2
fits under the top end of log #1 to achieve the final position.
LOG INSTALLATION
GLASS REPLACEMENT
LOG BASE
Slot for glass
Slot for glass
A
#1
B
1. Position log #1 as shown, so that the bottom end is
pressed against the left inner side of the chamber. The log
base is molded to cradle the underside of log #1, allowing
it to rest diagonally, as shown.
Insert the glass into the slots located at the sides of the
viewing area. Slide the glass down the front of the unit until
it rests against the bottom lip of the viewing area.
#2
C
2. For correct positoning of log #2, the top end of log #1
must be lifted up off the base, as shown.
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8
TRIM INSTALLATION
NOTE: Bending the tabs may be
required in order to achieve
correct alignment with the slots,
as shown.
1. Insert the top clips on the
2. The lower clips, located
underneath the viewing
area of the appliance, fit
over the slots on the bot-
tom window ledge of the
trim, as shown. The trim is
secure when you hear the
bottom clips click into
place.
back of the trim into the
slots in the top of the view-
ing area on the appliance,
as shown.
LOUVRES
OPENING AND CLOSING
CHAIN
During operation of the
appliance, the louvres
may become hot.
The louves must be
opened and closed using
the tabs located on the
ends of the second lou-
vre from the top, as
shown.
The securing chains on
the louvres must be at-
tached during operation.
Should the chains be re-
moved, re-install by plac-
ing one end into the large
hole in the brackets
shown and snap down
into the smaller hole.
TAB
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9
ELECTRICAL CONNECTION
This fireplace requires a 15 amp, 120 volt and 60 hz
ELECTRICAL DIAGRAM LEGEND
circuit that is grounded to the electrical socket. The fire-
place should be on its own circuit. If there are other
appliances on the same circuit, this may cause the cir-
cuit breaker or fuse to blow when the fireplace heater is
in operation.
1. Power (Rocker Switch)
2. Manual Control
(moment switch)
3. Fire Log Accent Light (moment switch)
4. Flame Effect Switch (moment switch)
5. Heater Switch (moment switch)
6. Thermostat Switch
The unit comes with a 6' electrical cord, exiting the top
right side. Plan your installation to avoid the use of an
extension cord. If you require an extension cord, it must
be at least 16 awg wire and be rated for 2025 watts.
Electrical outlet wires must comply with local building
codes to reduce the risk of fire, electrical shock and
injury.
7. Fan / Heater Assembly
8. Jumper Wire Board
Do NOT use the fireplace if any part has been under
water.
9. Fire Log Accent (7 watts max.)
10. Main Circuit Board
Call a qualified service technician IMMEDIATELY to have
the fireplace inspected for damage to the electrical cir-
cuit.
11. DC Motor (flame effect)
12. Main Power Cord
13. Strain Relief
HARD WIRING CONNECTION
14. Flame Effect Light (four light sockets-60 watts max)
15. Infrared Eye
If it is necessary to hard wire this fireplace, a qualified
electrician may remove the cord connection, and wire
this unit directly to the house hold wiring.
16. Nylon Cable Tie
Permanently framing the fireplace with an enclosure, re-
quires the fireplace to be hardwired.
This fireplace must be electrically connected and grounded
in accordance with local codes. In the absence of local
codes, use the current CSA C22.1 CANADIAN ELECTRI-
CAL CODE in Canada or theANSI/NFPA70-1996 NATIONAL
ELECTRICAL CODE in the United States.
Electric Diagram
12
6
5
4
3
2
1
16
16
13
15
White / Green
10
9
8
White / Green
16
14
P10 P8 P6 P4 P2
P9 P7 P5 P3 P1
7
11
Black
White
16
16
16
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10
REPLACEMENTS
Contact your dealer for questions concerning prices and 1. MODEL & SERIAL NUMBER OF FIREPLACE
availability of replacement parts. Normally all parts can be
ordered through your Napoleon dealer or distributor.
2. INSTALLATION DATE OF FIREPLACE
3. PART NUMBER
When ordering replacement parts always give the follow-
ing information:
4. DESCRIPTION OF PART
5. FINISH
FOR WARRANTY REPLACEMENT PARTS, A PHOTOCOPY OF
THE ORIGINAL INVOICE WILL BE REQUIRED TO HONOUR THE
CLAIM.
* IDENTIFIES ITEMS WHICH ARE NOT ILLUSTRATED. FOR
FURTHER INFORMATION, CONTACT YOUR NAPOLEON
DEALER.
REPLACEMENT PARTS
ACCESSORIES
#
1*
2
3
4
5
6
7
8
PART NO.
W300-0061
W497-0001
W272-0001
W062-0016
W380-0013
W385-0256
W385-0258
W387-0001
W387-0002
W435-0004
W660-0022
W660-0023
W660-0024
W660-0032
W660-0033
W010-0936
W045-0001
GL-637
DESCRIPTION
FRONT GLASS
PLASTIC DIFFUSER
RUBBER FOOT
FAN / HEATER ASSEMBLY
THERMOSTAT KNOB
CONTROL PANEL LABEL A
CONTROL PANEL LABEL B
60 WATT LIGHT BULB
7 WATT LIGHT BULB
FLAME EFFECT MOTOR
THERMOSTAT SWITCH
MAIN POWER SWITCH
MOMENT SWITCH
REMOTE CONTROL TRANSMITTER
RECEIVER
FLAME EFFECTASSEMBLY
NYLON BEARING
LOG SET
LOG #1
Use only accessories designed for and listed with the
EF38H model.
#
PART NO.
EFF-K
DESCRIPTION
FRONT FACIA
21
22
22
22
22
CDV3-4L
LOUVRE OVERLAY - POLISHED BRASS
LOUVRE OVERLAY - POLISHED BRASS
LOUVRE OVERLAY - STAINLESS STEEL
LOUVRE OVERLAY - STAINLESS STEEL
CDV3-24L
CDV3-4LSS
CDV3-24LSS
9
10
11
12
13
14
15
16
17*
18
19
20
W135-0173
W135-0174
LOG #2
7
11
2
W385-0256
W385-0258
6
12
8
10
16
4
22
13
15
9
5
3
18
21
14
20
19
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11
TROUBLE SHOOTING GUIDE
SYMPTOM
PROBLEM
TEST SOLUTION
No Flame Light but
everything else is
working properly.
- Light bulbs have burned out.
- Light could be loose.
- Remove access panel and change
light bulbs.
- Remove access panel and tighten light bulb.
Flame light, but no
- Flame generator motor has burned out. - Consult your local dealer.
movement in the flame - Flame generator has come loose.
- Remove the access panel and check to make
sure the flame generator is in the flame
generator bracket, and is secured to the
motor with the rubber tube.
Remote control
not working
- Dead batteries.
- No power to the unit.
- Power turned off.
- Make sure batteries are charged.
- Make sure main power is on.
- Turn on manual power switch.
Heater works but
there is no air flow.
- Fan on heater is not working.
- Air inlet is blocked.
- Consult your local dealer.
- Check that there is nothing blocking the air
inlets at either side near the bottom of the
fireplace.
Fan works but there is - Heater is not working.
no heat.
- Consult your local dealer.
Fireplace will not
turn on.
- Breaker or fuse has blown.
- Fuse on circuit board may be blown
or loose.
- Check main power switch is turned on.
- Consult your local dealer.
Heater does not turn off. - Thermostat is set to high.
- Thermostat may be faulty.
- Turn thermostat counter-clockwise.
- Consult your local dealer.
Excessive noise coming - Dirt build up on fan bearing.
from the top of the unit. - Defective blower.
- Consult your local dealer.
- Vacuum the top control compartment.
Odour
- Dust has settled on the
heater element.
- Run heater until odour ceases
(approx. 1/2 hr)
- Consult your local dealer.
Heater cycling on
and off
- Air intlets blocked.
- Fuse may be loose
- Check to make sure there is nothing blocking
the air inlets on the bottom of the unit.
- Should not be on high pile carpet that can
block air inlets.
The fireplace turns off
- Consult your local dealer
when moved or bumped.
(Remove the 5 screws from the control panel
and check that the fuse is not blown or loose.)
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