MultiConnect Adapter
Serial-to-Ethernet Adapter with IP
User Guide
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Table of Contents
Table of Contents
Chapter 1 – Product Description & Specifications.................................................................................. 4
Product Description....................................................................................................................................................4
Applications................................................................................................................................................................4
Types of Adapters Available ......................................................................................................................................5
Package Contents......................................................................................................................................................5
Handling Precautions.................................................................................................................................................5
Specifications.............................................................................................................................................................6
LED Indicators............................................................................................................................................................8
Chapter 2 – Installation............................................................................................................................... 9
Attaching the MultiConnect to a Fixed Location .........................................................................................................9
Installation................................................................................................................................................................10
Chapter 3 – Managing and Configuring the MultiConnect Adapter..................................................... 12
Two Ways to Login...................................................................................................................................................12
About Data Mode and Command Mode...................................................................................................................12
Device Port...............................................................................................................................................................12
Chapter 4 – AT Commands ...................................................................................................................... 13
Chapter 5 – Auto-Discovery Manager..................................................................................................... 14
Introduction ..............................................................................................................................................................14
Chapter 6 – Upgrading the Firmware and Flash.................................................................................... 17
Upgrading the Firmware...........................................................................................................................................17
Using Windows TFTP to Upgrade............................................................................................................................17
Obtaining the Latest Firmware Version....................................................................................................................17
Upgrading the Flash.................................................................................................................................................18
Appendix A – Regulatory Information .................................................................................................... 19
Appendix B – Warranty and Service ....................................................................................................... 20
Index........................................................................................................................................................... 22
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Chapter 1 – Product Description & Specifications
Chapter 1 – Product Description &
Specifications
Product Description
The MultiConnect Adapter is a complete, ready to deploy serial-to-Ethernet Adapter for connecting legacy devices to
an IP network for remote monitoring, control and configuration. The Adapter provides a high performance Ethernet
bridge as well as a complete TCP/IP protocol stack. MultiConnect can make your existing and next generation
device, machine, or system IP-ready while you focus on developing its core features.
Serial-to-Ethernet Technology. MultiConnect provides the powerful ability to IP-enable legacy serial devices
allowing more options for data acquisition, device management, and industrial control than would otherwise be
available. The MultiConnect includes a processor, operating system, TCP/IP stack, Web server, and a network
connection to provide a complete serial-to-Ethernet bridge.
Internet-Enable Any Device. MultiConnect allows you to network-enable virtually any serial device. Using
embedded Internet protocols and a connection to an IP network, MultiConnect sends and receives data over the
Internet or Intranet connection.
Reduces Development Time. MultiConnect can make your existing and next generation serial device IP-ready
without requiring hardware changes to its design. MultiConnect actually provides faster time-to-market because it
relieves the burden and expense of writing and maintaining Internet applications. The complete, ready-to-integrate
MultiConnect Adapter allows you to enhance your product while you focus on developing its core features.
Management and Configuration. MultiConnect has several means of management and configuration built into the
design. It supports remote configuration, which means you can have central site setup and control of the remote
Adapters via the command line interface or telnet.
Applications
The MultiConnect Adapters will IP-enable any device to provide remote monitoring, control and configuration of any
system. The solution is ideal for the following applications:
•
•
•
•
•
•
•
•
•
•
•
•
•
Appliances
ATM terminals
Credit card and check verification systems
Data collection
Gas pumps
Industrial and medical remote monitoring systems
Point-of-sale terminals
Remote diagnostics
Remote metering
Security systems
Ticketing machines
Vending/gaming machines
And more…..
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Chapter 1 – Product Description & Specifications
Types of Adapters Available
Product
Adapter Description
Region
Global
Global
MTS2EA
MTS2EA-R
Serial-to-Ethernet + IP (Externally Power)
Serial-to-Ethernet + IP (RS-232 Power)
Note: The MTS2EA-R (RS-232 Powered) Adapter requires power to be
supplied into Pin 6 of the female DB9.
Package Contents
•
One MultiConnect Serial-to-Ethernet Adapter
•
One universal power supply with power cord included (included for the MTS2EA build; not included for the
MTS2EA-R build)
•
•
•
•
•
One RS-232 cable
Two mounting brackets
Four adhesive-backed rubber feet (table-top mounting)
One Quick Start Guide
One MultiConnect CD
Handling Precautions
All devices must be handled with certain precautions to avoid damage due to the accumulation of static charge.
Although input protection circuitry has been incorporated into the devices to minimize the effect of this static buildup,
proper precautions should be taken to avoid exposure to electrostatic discharge during handling and mounting.
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Chapter 1 – Product Description & Specifications
Specifications
Category
Memory
Description
8 MEG
Flash Memory
2 MEG
Protocols Supported
ARP, DHCP, Telnet, UDP, TFTP, PPP, HTTP, SMTP, POP3, FTP, SNTP, RAW
UDP/TCP, ICMP, IP, TCP, SNMP
WAN Interface
Serial Interface
Data Formats
Data Rates
10/100BaseT Ethernet
Standard DCE Serial
Serial, binary, asynchronous
300; 1200; 2400; 4800; 9600; 19200; 38400; 57600; 115200; 230400 bps
RTS/CTS (hardware)
Flow Control
Management
Security
Serial; Telnet; Web
Username and password authentication using local database
System Software
Flash ROM standard: downloadable from a TCP/IP host (TFTP) or Xmodem via
Serial
LEDs
Link, Activity, Speed, Status, Power
IEEE 802.3
Ethernet
Power Requirements
With External Power (MTS2EA) Power Consumption
@ 9V DC:
Typical 250mA
Maximum 305mA
With RS-232 Power (MTS2EA-R) Power Consumption
@ 5V DC:
@ 10V DC:
@ 15V DC:
@ 20V DC:
@ 25V DC:
Typical 190mA
Typical 100mA
Typical 69mA
Typical 54mA
Typical 45mA
Maximum 245mA
Maximum 120mA
Maximum 83mA
Maximum 65mA
Maximum 55mA
Operating Temperature
Storage Temperature
32° to +104°F (0° to 40°C); humidity range 25-85% (non-condensing)
-40°C to +85°C
3.5" w x 2.1" h x 0.98" d; 3.4 oz.
8.8 cm x 5.3 cm x 6 cm; 96 g
Physical Dimensions
Certifications
Safety Certifications:
UL60950
cUL60950
EN60950
ACA TS001 / AS 3260
EMC Safety Approvals:
FCC Part 15 Class A
EN55022
EN55024
CE Marked
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Chapter 1 – Product Description & Specifications
Category
Description
Intelligent Features
High performance 10/100BaseT Ethernet bridge
Half duplex or full duplex support on the WAN interface
256 frame buffer
Stores 10,000 MAC addresses
Automatically learns MAC addresses
Serial interface supports DTE speeds to 230K bps
External and RS-232 power options
High performance processor runs the protocols
Command line interface
Flash memory to update firmware with the latest enhancements
Flexible IP protocol stack
Compact, rugged industrial chassis design with desktop or panel mounting
Two-year warranty
Software Features
Internet Applications
DHCP Client:
Request IP address for Ethernet Interfaces
Telnet Server:
Command Line Configuration
Auto Dial-out Feature
Command line via custom port (other than standard port 23)
Telnet Client:
Connect to remote Telnet Server
Serial Auto Dial-in Feature
UDP Server:
Auto Dialout Feature with UDP Server support
UDP Client:
Serial Auto Dial-in Feature with UDP Client support
Terminal Server:
Network to Serial Connectivity
Serial to Network Connectivity
TFTP Server:
Flash Upgrade
SMTP Client:
The email client embedded in the MultiConnect sends email to the configured
recipients.
Daylight savings mode feature.
SNMP Agent:
The SNMP Agent is used to configure the MultiConnect module or view the
module's configuration or statistics using the SNMP manager compiled with
proprietary MIB.
RAW UDP/TCP Socket Support via Serial:
Commands to simulate the BSD system calls of UDP and TCP which can be
used to build a proprietary protocol on the serial device. Also to switch
between the sockets in a single session.
Supports to open, flush, send, receive, close, view statistics of TCP and UDP
sockets via Serial.
Supports both Client and Server modes for TCP and UDP.
POP3 Client:
The email client embedded in the MultiConnect receives email from the POP3
Server. This feature is useful for field upgrades. Firmware upgrades can be
sent as attachments.
HTTP Server:
To host Web pages on behalf of the serial device for monitoring and
configuration of the serial device.
Viewing configuration or statistics support.
FTP Client:
FTP Client embedded in the MultiConnect module lists the directory contents
or sends/receives text/binary files to/from a remote server respectively. This
feature is useful for field upgrades, etc. Firmware upgrades can be sent or
received via FTP transfer. It also supports passive mode connection.
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Chapter 1 – Product Description & Specifications
Category
Description
Software Features
Functional Features
Command Line Configuration over Serial or Ethernet
Serial – TTY
(continued)
Ethernet – Telnet – Web
Username and Password Authentication Using Local Database
The Username and Password can be created using commands.
The User database authenticates the Users before access to command mode
of the MultiConnect Adapter is enabled.
Remote Transparent Bridging
Ethernet-to-Serial Bridging
Point-to-Point Protocol (PPP)
Negotiations Bridging Control Protocol
802.3 MAC Type
CCP Compression
Discovery Support and IP Module Port Capture Using WinMCSI Port
Redirector
The Serial-to-Ethernet Adapter can be discovered by new WinMCSI Port
Redirector software on windows and the serial status can be viewed using
WinMCSI Client.
The Serial-to-Ethernet Adapter's serial port can be captured using any terminal
application after creating and mapping a virtual port.
LED Indicators
Name
LNK
ACT
SPD
STS
Description
Link – Lit when data connection has been established.
Activity – Lit when data is being transmitted or received.
Speed – Lit when the speed is 100 Mbps. Off for 10 Mbps.
Status – Blinks to indicate that the unit is functioning.
Power – Lit when the Adapter is turned on.
PWR
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Chapter 2 – Installation
Chapter 2 – Installation
Attaching the MultiConnect to a Fixed
Location
The MultiConnect Adapter is design to be used on the desktop or to be panel-mounted. To attach the bracket for
panel-mounting, following these steps:
1. Typically, the MultiConnect Adapter is mounted against a flat surface with two mounting screws. Drill the
mounting holes at the desired location. The mounting holes must separated by 4 -7/16 inches center-to-center.
2. To attach the brackets to the MultiConnect, slide the mounting brackets into the corresponding slots on the back
of the MultiConnect chassis.
3. Attach the Adapter to the surface with two screws.
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Chapter 2 – Installation
Installation
This is an example of a typical setup.
Serial-to-Ethernet Power Connections
The Adapters are powered in one of two ways:
Powered by External Power Supply
MTS2EA
Powered through RS-232 Cable (Pin 6)
MTS2EA-R
Adapter Ethernet Connector
Adapter Ethernet Connector
Adapter RS-232 Power Pin Connector
Adapter RS-232 & External Power Connectors
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Chapter 2 – Installation
Female End of the Multi-Tech Adapter
The following tables explain the Multi-Tech Adapter pin functions.
External Power
Multi-Tech
Adapter
Powered
Through Pin 6
Female Connector
Signal IN/OUT
Signal
IN/OUT
Pin 1 CD
Pin 2 TX
O
O
I
Pin 1 CD
Pin 2 TX
Pin 3 RX
Pin 4 DTR
Pin 5 GND
Pin 6*
O
O
Pin 3 RX
Pin 4 DTR
Pin 5 GND
Pin 6 DSR
Pin 7 CTS
Pin 8 RTS
Pin 9 RI
I
I
I
--
O
I
--
Power
Pin 7 CTS
Pin 8 RTS
Pin 9 RI
I
O
O
O
O
*Pin 6 Input Power Consumption
@ 5V DC:
@ 10V DC:
@ 15V DC:
@ 20V DC:
@ 25V DC:
Typical 190mA
Typical 100mA
Typical 69mA
Typical 54mA
Typical 45mA
Maximum 245mA
Maximum 120mA
Maximum 83mA
Maximum 65mA
Maximum 55mA
Warning:
When supplying power to the RS-232 connector of the adapter, make sure
the power does not feed the DTE device.
Male End of the Multi-Tech Adapter
The following table explains the Multi-Tech Adapter pin functions.
RS-232
Multi-Tech
Adapter
Male Connector
Signal
IN/OUT
Pin 1 CD
Pin 2 RX
Pin 3 TX
I
I
O
O
-
Pin 4 DTR
Pin 5 GND
Pin 6 DSR
Pin 7 RTS
Pin 8 CTS
Pin 9 RI
I
O
I
I
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Chapter 3 – Managing and Configuring the MultiConnect Adapter
Chapter 3 – Managing and
Configuring the MultiConnect
Adapter
Two Ways to Login
Login Using Telnet Client
•
Use Telnet Client to configure the MultiConnect Adapter for the first time. Type the default IP address
of the Adapter: 192.168.2.1.
Note: The workstation must be on the same subnet.
•
At the Login prompt, type admin.
At the Password prompt, type admin.
Important: User Name and Password are case-sensitive. They must be typed in lowercase letters.
Login Using TTY
Use a terminal program, such as HyperTerminal, to access the serial port.
•
Use TTY to configure your Adapter for the first time. Configure the workstation’s serial port to the
defaults listed below:
Baud: 115.2K
Data: 8
Parity: N
Stop: 1
Flow-Control: None
•
•
Press the Enter key three times to get to the Login prompt.
At the Login prompt, type admin.
At the Password prompt, type admin.
Important: The User Name and Password are case-sensitive. They must be typed in lowercase
letters.
About Data Mode and Command Mode
•
In Command Mode, a # sign designates the prompt. Help, at the command prompt, accesses a complete list
of commands supported.
•
•
•
•
Usage, at the command prompt, provides the semantics of the commands.
In Data Mode, the # sign is not displayed.
To end Command Mode, exit your terminal or Telnet session or invoke Exit at the command prompt.
See the Restore command and IP Escape String command.
Device Port
The RS-232 port.
Connects to the Host/Serial interface on the device.
Referred to as S0.
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Chapter 4 – AT Commands
Chapter 4 – AT Commands
See the separate Command Line Interface and Application Examples Reference Guide. The guide is included on
Serial-to-Ethernet Adapter CD and on the Multi-Tech Web site.
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Chapter 5 – Auto-Discovery Manager
Chapter 5 – Auto-Discovery Manager
Introduction
The Windows-Based Auto-Discovery Manager for the Serial-to-Ethernet
Adapter
The Auto-Discovery Manager is a mechanism for remotely monitoring the IPModule. It also provides support for
configuring several key parameters, such as DHCP Status (enable/disable), IP Address, and the Hostname of a
Serial-to-Ethernet Adapter.
The Auto-Discovery mechanism is utilized by running a Windows-based Server Application that can
monitor/configure the Serial-to-Ethernet Adapter. Communication between the Serial-to-Ethernet Adapter and the
Windows-based Server is through MAC level broadcasts on a configured UDP port.
Auto-Discovery Components
The Auto-Discovery Manager is composed of two components:
•
•
The Client Component – The Client component periodically broadcasts its current configuration over
the network.
The Server Component – The Server component receives the broadcasts from the client.
Client Component
The Auto-Discovery Client component is integrated with Serial-to-Ethernet Adapter. It broadcasts its
current configuration over the network on a specific UDP SERVER-PORT. By default the SERVER-
PORT is set to 1020. The configuration parameters broadcast are
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•
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Version details
MAC Address
Static IP Address
DHCP Status
DHCP Assigned IP Address
Host Name
Broadcast interval
Port number on which the client listens
How to Disable the Client Auto-Discovery Broadcasts
#set auto-discovery disable
Note: By default it is enabled
How to Change the Periodic Timer of Client's Broadcast
#set auto-discovery broadcast-timer <t secs>
Note: By default it is 10 seconds.
How to Change the Server-Port
#set auto-discovery server-port <port number>
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Chapter 5 – Auto-Discovery Manager
Server Component
The Server component listens on the SERVER-PORT. It receives the broadcasts from the client and
updates the list of configuration parameters. This list can be viewed by the administrator through the
User Interface:
The List
of
Entries
Detailed
Informati
on about
a
Selected
Entry
Log
Files will
display
here
How to View the Detailed Information
New entries are appended to the list shown on the screen above. Only the first ten entries are
displayed on the screen. However the administrator can scroll down to view more entries. Clicking
on an entry displays the detailed information about that entry.
How to Edit the List and Make the Changes Permanent
1. Double-click on the entry you wish to edit.
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Chapter 5 – Auto-Discovery Manager
Continued: How to Edit the List and Make the Changes Permanent
2. After clicking the desired entry, a new dialog box displays showing the current configuration.
3. Enter the new parameters and click the SET button. The server sends the modified parameters
to the client.
Upon receiving the broadcast from the Server, the Client validates the packet. The Client
determines whether the packet is destined for its own MAC Address. If so, it sets the modified
parameters that are different from its current configuration, and it broadcasts the newly
configured parameters.
The Client Status is set to Active upon the receipt of a broadcast packet.
The Client Status is made Inactive if there is no request from the client for a stipulated period.
(3 * periodic timer value).
How to Set the Parameters to the Previous Configuration
When the RESET button is clicked, the parameters are set to the defaults received. In other words,
RESET is similar to UNDO (it sets the modifications to the previous ones).
Supported Feature – Saving the Log
The logs can be saved to a file. They are spooled into the third part of the window in the main dialog box. To save the
log:
Select File > Save Log As option to save the log.
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Chapter 6 – Upgrading the Firmware and Flash
Chapter 6 – Upgrading the Firmware
and Flash
Upgrading the Firmware
Prerequisites
1. Serial Port Configuration
The default serial port parameters should be:
Data length – 8 bits
Parity – None
Stop bits – 1
Baud-rate of the serial port to which the Adapter is connected should be set to 115200 bps for
proper operation.
2. Enabling TFTP Server
Enable TFTP server on Adapter by issuing the following command:
# set ip tftp enable
OK
Using Windows TFTP to Upgrade
1. Open Command Prompt
Open the Windows Command Prompt program:
•
•
•
•
Click the Start button in the lower left-hand corner of your screen.
Click Programs.
Click Accessories.
Double-click Command Prompt.
2. Enter the Upload Request
At the C: prompt, type:
tftp -i <ip-address> put <firmware-filename> AMD-tftp.bin
Then press Enter.
Example:
tftp -i 192.168.2.1 put c:\example.bin AMD-tftp.bin (Press Enter)
Definitions of the Upload Request Parameters:
•
•
•
<ip-address>
Address of the Serial-to-Ethernet Adapter to which you are uploading the firmware image.
<firmware filename>
Filename under which the firmware file was saved on your PC or local network.
AMD-tftp.bin <destination filename>
Filename must be AMD-tftp.bin. This is a case-sensitive file name; type it as shown here.
Obtaining the Latest Firmware Version
To obtain the latest version of the firmware, contact you Multi-Tech Sales Representative or contact Multi-Tech
directly by phone or email:
Phone: 763-785-3500 or 800-328-9717
Email: [email protected]
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Chapter 6 – Upgrading the Firmware and Flash
Upgrading the Flash
Serial Flash Upgrade
The following steps explain the procedure to upgrade a flash using the serial COM port (serial flash upgrade).
Connect the Adapter to a PC COM Port.
•
•
•
•
•
•
•
Open an application through which we can access the serial device(e.g., Meterm, zoc, hyperterm).
Reboot the Adapter.
Wait for the boot message and prompt “press d to download” to appear.
Press d when prompted.
Select the XMODEM Protocol from the Terminal application.
Choose a file (MTXCSEM-TFTP-…) file to be uploaded.
Perform a file upload.
The Adapter reboots and will be up after a few seconds (10-15 secs).
Ethernet Flash Upgrade
The Adapter can be remotely upgraded over a network. Make sure a TFTP client is already installed on the
machine.
The following steps explain the method to perform flash upgrade from Ethernet.
•
•
Make sure the Adapter is reachable on the LAN.
Perform a TFTP to the Adapter from a TFTP client.
–
–
Set binary mode on (Note: This step is very important)
Binary
•
•
Put the binary file.
put <binary filename>
–
Exit the TFTP session.
quit
–
The Adapter reboots after it has been successfully upgraded.
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Appendix A – Regulatory Information
Appendix A – Regulatory
Information
Regulatory Information
FCC Part 15 Regulation
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC
rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Plug the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC rules. Operation of this device is subject to the following conditions: (1) This device
may not cause harmful interference, and (2) this device must accept any interference that may cause undesired operation.
WARNING – Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the
user’s authority to operate the equipment.
Industry Canada
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Reglement Canadien sur le matériel brouilleur.
EMC, Safety, and Directive Compliance
The CE mark is affixed to this product to confirm compliance with the following European Community Directives:
Council Directive 89/336/EEC of 3 May 1989 on the approximation of the laws of Member States relating to electromagnetic
compatibility;
and
Council Directive 73/23/EEC of 19 February 1973 on the harmonization of the laws of Member States relating to electrical
equipment designed for use within certain voltage limits.
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Appendix B – Warranty and Service
Appendix B – Warranty and Service
Multi-Tech Warranty Statement
Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for a
period of two years from date of purchase, or if proof of purchase is not provided two years from date of shipment.
MTS MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.
This warranty does not apply to any products which have been damaged by lightning storms, water, or power surges or which have
been neglected, altered, abused, used for a purpose other than the one for which they were manufactured, repaired by Customer or
any party without MTS’s written authorization, or used in any manner inconsistent with MTS’s instructions.
MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or replacement of any products which prove to
be defective within the warranty period or, at MTS’s option, issuance of a refund of the purchase price. Defective products must be
returned by Customer to MTS’s factory — transportation prepaid.
MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES, AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY
EXCEED THE PRICE FOR DEFECTIVE PRODUCTS.
Repair Procedures for U.S. and Canadian Customers
In the event that service is required, products may be shipped, freight prepaid, to our Mounds View, Minnesota factory:
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, MN 55112
Attn: Repairs, Serial # ____________
A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be paid by MTS to destinations in
U.S. and Canada.
Please include, inside the shipping box, a description of the problem, a return shipping address (must have street address, not P.O.
Box), your telephone number, and if the product is out of warranty, a check or purchase order for repair charges.
For out of warranty repair charges, go to www.multitech.com/DOCUMENTS/Company/warranty/
Extended two-year overnight replacement service agreements are available for selected products. Please call MTS customer
service at (888) 288-5470 or visit our web site at www.multitech.com/PARTNERS/Programs/orc/ for details on rates and coverage’s.
Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our
Technical Support department at (800) 972-2439 or email [email protected]. Please direct your questions regarding repair
expediting, receiving, shipping, billing, etc., to our Repair Accounting department at (800) 328-9717 or (763) 717-5631, or email
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused
damages are billed on a time-plus-materials basis.
Repair Procedures for International Customers (Outside U.S.A. and
Canada)
Your original point of purchase Reseller may offer the quickest and most economical repair option for your Multi-Tech product. You
may also contact any Multi-Tech sales office for information about the nearest distributor or other repair service for your Multi-Tech
In the event that factory service is required, products may be shipped, freight prepaid to our Mounds View, Minnesota factory.
Recommended international shipment methods are via Federal Express, UPS or DHL courier services, or by airmail parcel post;
shipments made by any other method will be refused. A Returned Materials Authorization (RMA) is required for products shipped
from outside the U.S.A. and Canada. Please contact us for return authorization and shipping instructions on any International
shipments to the U.S.A. Please include, inside the shipping box, a description of the problem, a return shipping address (must have
street address, not P.O. Box), your telephone number, and if the product is out of warranty, a check drawn on a U.S. bank or your
company’s purchase order for repair charges. Repaired units shall be shipped freight collect, unless other arrangements are made
in advance.
Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our
Technical Support department nearest you or email [email protected]. When calling the U.S., please direct your questions
regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at +(763) 717-5631 in the U.S.A.,
or email [email protected].
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused
damages are billed on a time-plus-materials basis.
Multi-Tech Systems, Inc. MultiConnect Serial-to-Ethernet Adapter User Guide (S000344D)
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Appendix B – Warranty and Service
Repair Procedures for International Distributors
International distributors should contact their MTS International sales representative for information about the repairs for their Multi-
Tech product.
Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our
International Technical Support department at +(763)717-5863. When calling the U.S., please direct your questions regarding repair
expediting, receiving, shipping, billing, etc., to our Repair Accounting department at +(763) 717-5631 in the U.S.A. or email
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused
damages are billed on a time-plus-materials basis.
Replacement Parts
SupplyNet, Inc., can supply you with replacement power supplies, cables and connectors for selected Multi-Tech products. You can
place an order with SupplyNet via mail, phone, fax or the Internet at the following addresses:
Mail:
SupplyNet, Inc.
614 Corporate Way
Valley Cottage, NY 10989
Phone:
Fax:
800 826-0279
914 267-2420
Email:
Internet:
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Index
Index
A
L
Applications........................................................................4
AT Commands..................................................................13
Auto-Discovery Manager .................................................14
LED Indicators................................................................... 8
Login Using Telnet Client................................................ 12
Login Using TTY............................................................. 12
C
O
Command Mode ...............................................................12
Connecting the Power.......................................................10
Ordering Replacement Parts............................................. 21
P
D
Package Contents ............................................................... 5
Pin Functions.................................................................... 11
Data Mode ........................................................................12
E
R
EMC, Safety, and Directive Compliance.....................19
Reduced Development Time.............................................. 4
Repairs and Service...................................................... 20
Replacement Parts............................................................ 21
Ending Command Mode...................................................12
F
S
FCC Part 15 Regulation ...................................................19
Firmware upgrading..........................................................17
Flash Upgrade - Ethernet ..................................................18
Flash Upgrade - Serial ......................................................18
Functional Features.............................................................8
Setup Example ................................................................. 10
Software Features............................................................... 7
Specifications..................................................................... 6
T
H
TTY login......................................................................... 12
Handling Precautions..........................................................5
U
I
Upgrading firmware......................................................... 17
Installation ..........................................................................9
Internet Applications...........................................................7
Internet-Enable Any Device ...............................................4
W
Warranty........................................................................... 20
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