Models KAWS700G, KAWS750G, KAWS800G, KAWS850G
3950451C
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WASHER SAFETY
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and obey all
safety messages.
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or hurt you and others.
All safety messages will follow the safety alert symbol and either the word “DANGER” or
“WARNING.” These words mean:
You can be killed or seriously injured if you don't
immediately follow instructions.
You can be killed or seriously injured if you don't
follow instructions.
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you
what can happen if the instructions are not followed.
IMPORTANT SAFETY INSTRUCTIONS
WARNING: To reduce the risk of fire, electric shock, or injury to persons when using the washer, follow basic
precautions, including the following:
■
Read all instructions before using the washer.
■ Do not allow children to play on or in the washer. Close
supervision of children is necessary when the washer
is used near children.
■ Do not wash articles that have been previously
cleaned in, washed in, soaked in, or spotted with
gasoline, dry-cleaning solvents, other flammable,
or explosive substances as they give off vapors
that could ignite or explode.
discarded,
■ Before the washer is removed from service or
remove the lid.
■ Do not reach into the washer if the tub or agitator is
moving.
■
Do not add gasoline, dry-cleaning solvents, or
other flammable, or explosive substances to the
wash water. These substances give off vapors
that could ignite or explode.
■ Do not install or store the washer where it will be
exposed to the weather.
■ Do not tamper with controls.
■ Under certain conditions, hydrogen gas may be
produced in a hot water system that has not been
used for 2 weeks or more. HYDROGEN GAS IS
EXPLOSIVE. If the hot water system has not
been used for such a period, before using the
washing machine, turn on all hot water faucets
and let the water flow from each for several
minutes. This will release any accumulated
hydrogen gas. As the gas is flammable, do not
smoke or use an open flame during this time.
■ Do not repair or replace any part of the washer or
attempt any servicing unless specifically recommended
in this Use and Care Guide or in published user-repair
instructions that you understand and have the skills to
carry out.
■ See Installation Instructions for grounding
requirements.
SAVE THESE INSTRUCTIONS
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PARTS AND FEATURES
This manual covers several different models. The washer you have purchased may have some or all of the parts and
features listed below.
1. Control panel
7. Basket
2. Model and serial number label
3. Liquid fabric softener dispenser
8. Tub
9. Self-cleaning lint filter
10.White porcelain basket
®
4. SURE CARE agitator
5. Lid
Other feature your washer may have
SENSORSURE temperature control
6. Liquid chlorine bleach dispenser
™
Control panel
4
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Loading
Loading suggestions
For these suggested full-sized loads, set the LOAD SIZE
selector to the highest load size setting.
USING YOUR
WASHER
SUPER CAPACITY PLUS WASHERS
Understanding Washer
Cycles
Heavy Work Clothes
3 pair pants
3 shirts
4 pair jeans
1 coverall
1 overall
When the Cycle Control knob is set to a number and pulled
out, the washer fills (to the selected load size) before
agitation and timing start. The washer begins agitating
immediately after filling; agitation occurs with the washer
lid up or down.
Delicates
3 camisoles
1 quilted robe
4 slips
2 bras
2 nighties
1 baby’s dress
During agitation, the agitator creates a continuous rollover
action that provides a thorough cleaning of the wash load.
4 panties
Towels
10 bath towels
10 hand towels
14 wash cloths
1 bath mat
Mixed Load
3 double sheets
4 pillowcases
8 T-shirts
2 shirts
2 blouses
8 handkerchiefs
After agitation starts, the Cycle Control knob turns
6 pair shorts
clockwise until it points to an OFF area and the cycle ends.
NOTE: The washer pauses briefly throughout each cycle.
These pauses are normal for washer operation.
Normal Washer Sounds
Your new washer may make sounds your old one didn’t.
Because the sounds might be unfamiliar, you may be
concerned about them. These sounds are normal.
WASH
RINSE
1. Fill
1. Fill
During washing
When you select a small load size setting, your washer has
a lower water level. This can cause a clicking sound from
the upper part of the agitator.
2. Wash
2. Rinse
3. Drain
selected
time
†
During drain
If water is drained quickly from your washer (depending on
your installation), you may hear air being pulled through
the pump during the end of draining.
3. Drain
No agitation
No agitation
4. Spin
4. Spin-Spray
rinse
After drain and before spin
When the cycle changes from draining to spinning, you
may hear gears engaging.
5. Spin
6. Off
†
The Permanent Press
cycle partially drains,
fills, agitates briefly, and
drains.
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■ To reduce wrinkling of permanent press clothes and
some synthetic knits, use a large load size to provide
more space (see step 5).
Starting Your Washer
2. (OPTIONAL STEP) Pour measured liquid chlorine
bleach into the liquid chlorine bleach dispenser. Bleach
will be diluted automatically during the wash part of the
cycle.
Fire Hazard
Never place items in the washer that are
dampened with gasoline or other flammable
fluids.
■ Never use more than 1 cup (250 mL) for a full load.
Use less with a smaller load size.
■ Follow the manufacturer’s directions for safe use.
No washer can completely remove oil.
■ To avoid spilling, use a cup with a pouring spout. Do
not let bleach splash, drip, or run down into the
washer basket.
Do not dry anything that has ever had any type of
oil on it (including cooking oils).
Doing so can result in death, explosion, or fire.
■ Use only liquid chlorine bleach in this dispenser.
3. (OPTIONAL STEP) Pour measured liquid fabric
softener into the liquid fabric softener dispenser.
Softener is added automatically during the rinse
portion of the cycle.
WARNING
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Dilute liquid fabric softener by filling the dispenser with
warm water until liquid reaches the crossbar in the
opening.
■ Do not spill or drip any fabric softener on the
clothes.
Do not use an extension cord.
■ Use only liquid fabric softener in this dispenser.
4. Close the washer lid.
Failure to follow these instructions can result in
death, fire, or electrical shock.
5. Turn the LOAD SIZE selector to the correct setting for
your wash load and the type of fabric being washed.
1. Measure detergent and pour it into the washer. If
desired, add powdered or liquid color safe bleach. Add
extra detergent for the Extra Wash cycle.
■ Choose a load size that allows the load to move
freely for best fabric care. See “Loading.”
■ To change the load size selection after the washer
has started filling, turn the selector to the desired
setting. On models with a Reset option, first move
the selector to RESET, then to the new load size.
6. Turn the TEMPERATURE selector to the correct setting
for the type of fabric and soils being washed. Use the
warmest water safe for fabric. Follow garment label
instructions.
Drop a sorted load of clothes loosely into your washer.
■ Load evenly to maintain washer balance. Mix large
and small items.
■ Items should move easily through the wash water.
Overloading can cause poor cleaning.
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To stop or start your washer
Water Temp
Use For
■
To stop the washer at any time, push in the Cycle
Hot
Whites and pastels
Control knob.
111°F (44°C)
or above
Heavy and greasy soils
■
To restart the washer, close the lid (if open) and pull out
the Cycle Control knob.
Warm
Bright colors
90°-110°F
(32°-43°C)
Moderate to light soils
Selecting a Cycle and Time
This section describes the available wash cycles and will
help you make the best cycle selections for your wash
loads. Each cycle is designed for different types of fabric
and soil levels.
Cold
70°-90°F
(21°-32°C)
Colors that bleed or fade
Light soils
■
The washer pauses briefly throughout each cycle.
These pauses are normal. Refer to “Normal Washer
Sounds” to learn more about the sounds you may hear
during a wash cycle.
NOTE: In wash water temperatures colder than 70ºF
(21ºC), detergents do not dissolve well. Soils can be
difficult to remove. Some fabrics can retain wear
wrinkles and have increased pilling (the formation of
small lint-like balls on the surface of garments).
■
Refer to “Understanding Washer Cycles” to learn what
happens during a wash cycle.
■
Some models have an electronic sensor control that
maintains a uniform water temperature. See
“SENSORSURE Temperature Control.”
NOTE: This manual covers several different models. The
Cycle Control knob for each model is shown below. Once
you find your model number, use the cycle descriptions for
that particular washer.
™
7. (OPTIONAL STEP) Some models have an EXTRA
RINSE selector. For an additional rinse and spin at the
end of the Normal wash cycle, set the selector to On.
Model KAWS700G
8. (OPTIONAL STEP) Some models have an OPTIONS
selector. This allows you to select an End of Cycle
Signal at the end of any cycle and/or add an Extra
Rinse to your Normal wash cycle only.
■
The End of Cycle Signal is helpful when you are
washing items that should be removed from the
washer as soon as the cycle ends.
■
An Extra Rinse removes additional detergent
residue from heavily soiled or special care items.
Using the OPTIONS selector
■
Set the selector at On/On for an End of Cycle Signal
and an Extra Rinse.
Normal cycle
■
Set the selector at On/Off for an End of Cycle Signal
only.
The Normal cycle features extended agitation time for
cleaning cottons and linens, and longer spin times to
shorten drying time. Select 6, 10, or 12 minutes of wash
time, depending on whether your load is lightly, moderately
or heavily soiled.
■
■
Set the selector at Off/On for an Extra Rinse only.
Set the selector at Off/Off if you do not desire an
End of Cycle Signal or an Extra Rinse.
Extra Wash - Select the 16-minute Extra Wash feature to
wash heavily soiled loads that need maximum soil
removal. Use two times the amount of recommended
detergent for this cycle.
9. Push in the Cycle Control knob and turn it clockwise to
the wash cycle you want. Reduce wash time when
using a small load size setting. See “Selecting a Cycle
and Time.”
Wrinkle Resist/Permanent Press cycle
The Wrinkle Resist/Permanent Press cycle starts with high
agitation and then steps to low for cleaning permanent press
blends and synthetic fabrics. To maximize water removal but
minimize wrinkling, this cycle features a cool-down rinse and a
final spin that steps through extra low, low and high spin. Select
6 or 10 minutes of wash time for lightly to moderately soiled
loads.
Pull out the Cycle Control knob to start the washer.
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Delicate cycle
The 6-minute Delicate cycle can be used to gently clean
delicate items and washable knits. This cycle offers low
agitation and spin speeds.
To use this cycle
1. Turn the Cycle Control knob to Delicate/
Handwashables.
2. Set the HANDWASH selector to Off.
Normal cycle
Handwashables cycle
The Normal cycle is used with the Fabric Select option to
provide the best wash and spin action for a given load.
Select 6, 10 or 12 minutes of wash time depending on
whether your load is lightly, moderately or heavily soiled.
The 6-minute Handwashables cycle features brief periods
of low speed agitation and soak time. Low spin speed
reduces wrinkling. Use this cycle for cleaning lightly soiled
hand washables.
Extra Wash – Select the 16-minute Extra Wash feature to
wash heavily soiled loads that need maximum soil
removal. Use two times the amount of recommended
detergent for this cycle.
To use this cycle
1. Turn the Cycle Control knob to Delicate/
Handwashables.
2. Set the HANDWASH selector to On.
Wrinkle Resist/Permanent Press cycle
Soak cycle
The Wrinkle Resist/Permanent Press cycle is used with the
Fabric Select option to provide the best wash and spin
action for a given load. The Wrinkle Resist/Permanent
Press cycle features a pause and cool down rinse to
reduce wrinkling. Use 6 or 10 minutes of wash time for
lightly to moderately soiled loads.
The Soak cycle features brief periods of agitation and soak
time to help remove heavy soils and stains that need pre-
treatment.
■
■
■
Use warm water when soaking laundry. Hot water can
set some stains.
Use the amount of detergent or presoak additive
recommended by the manufacturer.
Soak cycle
The Soak cycle features brief periods of agitation and soak
time to help remove heavy soils and stains that need
pretreatment.
The Soak cycle automatically advances into the Pre-
Wash cycle.
■
■
■
Use warm water when soaking laundry. Hot water can
set stains.
Pre-Wash cycle
The Pre-Wash cycle features 4 minutes of agitation to help
remove heavy soils and stains that need pre-treatment.
When the Pre-Wash period ends, add detergent and start
a new wash cycle.
Use the amount of detergent or presoak additive
recommended by the manufacturer.
The Soak cycle automatically advances into the Pre-
Wash cycle.
Pre-Wash cycle
Models KAWS750G, KAWS800G,
KAWS850G
The Pre-Wash cycle features 4 minutes of agitation to help
remove heavy soils and stains that need pre-treatment.
When the Pre-Wash period ends, add detergent and start
a new wash cycle.
Additional Fabric Select options
available on the KAWS850G model
Sweaters option
Use this option to gently clean non-wool sweaters.
20
To use this option
1. Turn the FABRIC SELECT option to Sweaters.
2. Set the TEMPERATURE selector to the
SENSORSURE™ Cold/Cold setting.
3. Set the Cycle Control knob to a 6-minute Normal wash
cycle.
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Handwash/Wool option
Use this option to gently clean washable wool garments
(refer to your garment’s care label).
Rinse and Spin
When using extra detergent for heavily soiled clothes, or
washing special-care items, you may find an extra rinse
and spin is needed.
To use this option
1. Turn the FABRIC SELECT option to Handwash/Wool.
1. Push in the Cycle Control knob and turn it clockwise to
2. Set the TEMPERATURE selector to the
any of the Rinse settings.
SENSORSURE™ Cold/Cold setting.
2. Pull out the Cycle Control knob. The washer fills to the
3. Set the Cycle Control knob to a 6-minute Normal wash
selected load size, agitates, drains, and spins.
cycle.
NOTE: An EXTRA RINSE option is available (on some
models). See “Starting Your Washer.”
™
SENSORSURE
Temperature Control
Drain and Spin
SENSORSURE temperature control electronically senses
and maintains a uniform water temperature by regulating
incoming hot and cold water.
A drain and spin may help shorten drying times for some
heavy fabrics or special-care items by removing excess
water.
SENSORSURE keeps warm and cold water temperatures
within recommended ranges for best detergent
performance and fabric care.
1. Push in the Cycle Control knob and turn it clockwise to
any of the Spin settings.
2. Pull out the Cycle Control knob. The washer drains,
■
■
Cold wash is regulated at approximately 75°F (24ºC).
Warm wash is regulated at approximately 100°F (38°C).
then spins.
To select SENSORSURE
Self-Cleaning Lint Filter
Turn the TEMPERATURE selector to a SENSORSURE
setting.
Your washer has a self-cleaning lint filter at the bottom of
the basket. Wash and rinse water flow over the filter during
agitation, separating the lint from the water. The lint spins
out of the system during the spin part of the cycle.
If your washer drains into a tub, remove any lint collected
in the tub or strainer.
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Vacation, Storage,
and Moving Care
CARING FOR
YOUR WASHER
Install and store your washer where it will not freeze.
Because some water may stay in the hoses, freezing can
damage your washer. If storing or moving your washer
during freezing weather, winterize it.
Cleaning Your Washer
Cleaning the exterior
Use a soft, damp cloth or sponge to wipe up any spills
such as detergent or bleach. Occasionally wipe the
outside of your washer to keep it looking new.
Non-use or vacation care
Operate your washer only when you are at home. If you will
be on vacation or not using your washer for an extended
period of time, you should:
■ Unplug washer or disconnect power.
■ Turn off the water supply to the washer. This helps avoid
accidental flooding (due to a water pressure surge)
while you are away.
Cleaning the interior
Clean your washer interior by mixing 1 cup (250 mL) of
chlorine bleach and 2 cups (500 mL) of detergent. Pour
this into your washer and run it through a complete cycle
using hot water. Repeat this process if necessary.
To winterize washer
1. Shut off both water faucets.
NOTE: Remove any hard water deposits using only
cleaners labeled as washer safe.
2. Disconnect and drain water inlet hoses.
3. Put 1 quart (1 L) of R.V.-type antifreeze in the basket.
Cleaning the liquid fabric softener dispenser
4. Run washer on a drain and spin setting (see “Drain and
spin”) for about 30 seconds to mix the antifreeze and
water.
Flush dispenser periodically with warm water, as shown.
Remove the dispenser by grasping the top of the
dispenser with both hands and squeezing and pushing
upwards with thumbs. Clean the dispenser by rinsing it
under a water faucet. Replace it after cleaning.
5. Unplug washer or disconnect power.
To use washer again
1. Flush water pipes and hoses.
NOTE: Do not wash clothes with this dispenser removed.
Do not add detergent or bleach to this dispenser; it is for
liquid fabric softener use only.
2. Reconnect water inlet hoses.
3. Turn on both water faucets.
4. Plug in washer or reconnect power.
5. Run the washer through a complete cycle with 1 cup
(250 mL) of detergent to clean out antifreeze.
Water Inlet Hoses
Replace inlet hoses after five years of use to reduce the
risk of hose failure. Periodically inspect and replace inlet
hoses if bulges, kinks, cuts, wear or leaks are found.
When replacing your inlet hoses, mark the date of
replacement on the label with a permanent marker.
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Washer won’t drain or spin
TROUBLE-
SHOOTING
■
Is the drain hose clogged, or the end of the drain
hose more than 72 inches (183 cm) above the floor?
See the Installation Instructions for proper installation
of drain hose.
■
■
Is the lid open?
The lid must be closed during operation.
First try the solutions suggested here and
possibly avoid the cost of a service call...
Is there excessive sudsing?
Always measure detergent. Follow manufacturer’s
directions. If you have very soft water, you might need
to use less detergent.
Washer won’t fill, rinse or agitate
■
Check the following:
Is the power cord plugged in?
■
Is your voltage low?
Check your electrical source or call an electrician. Do
not use an extension cord.
Is the indicator on the Cycle Control knob properly
lined up with a cycle? Turn the Cycle Control knob to
the right slightly and pull to start.
Washer continues to fill or drain, or the cycle
seems stuck
Are the water inlet valve screens clogged?
Are both the hot and cold water faucets turned on?
Is the water inlet hose kinked?
■
■
Is the top of drain hose lower than the water level in
washer?
The top of the hose must be higher than the water level
in the washer for proper operation. See the Installation
Instructions.
■
Does the water level seem too low, or the washer
appears to not fill completely?
The top of the agitator is much higher than the highest
water level. This creates a perception that the washer is
not filling completely. This is normal.
Does the drain hose fit too tightly in the standpipe,
or is it taped to the standpipe?
The drain hose should be loose yet fit securely. Do not
seal the drain hose with tape. The hose needs an air
gap. See the Installation Instructions.
Washer stops
■
Check the following:
Is the power cord plugged in?
Washer makes noise
Is the indicator on the Cycle Control knob properly
lined up with a cycle? Turn the Cycle Control knob to
the right slightly and pull to start.
■
Is the load balanced and the washer level?
The wash load should be balanced and not overloaded.
The washer must be level. The front feet should be
properly installed and the nuts tightened. Reset the rear
leveling legs (if needed). See the Installation
Instructions.
Are the water inlet valve screens clogged?
Are both the hot and cold water faucets turned on?
Is the water inlet hose kinked?
■
■
Did you completely remove the yellow shipping
strap with cotter pins?
See the Installation Instructions.
■
■
■
■
Is there power at the plug?
Check your electrical source or call an electrician.
Has a fuse blown or is the circuit breaker open?
If problem continues, call an electrician.
Are the gears engaging after the drain and before
spin, or is the upper part of agitator clicking during
wash?
Are you using an extension cord?
Do not use an extension cord.
These are normal washer noises.
Is the washer in a normal pause in the Permanent
Press (or Hand Washables) cycle?
The washer pauses for about 2 minutes in the
Permanent Press cycle. Allow the cycle to continue.
The Hand Washables cycle (on some models) features
periods of agitation and soak.
■
Is the washer overloaded?
Wash smaller loads.
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Washer leaks
Load too wet
■
Check the following:
■
■
Did you use the right cycle for the load being
washed?
Select a cycle with a higher spin speed (if available).
Are the fill hoses tight? Are the fill hose washers
properly seated? Is the drain hose clamp properly
installed? See the Installation Instructions.
Did you use a cold rinse?
■
■
Is the sink or drain clogged?
Sink and standpipe must be able to handle 17 gallons
(64 L) of water per minute.
Cold rinses leave loads wetter than warm rinses. This is
normal.
Is water deflecting off the tub ring or the load?
Center the tub before starting the washer.
Residue or lint on load
■
■
Did you sort properly?
Sort lint givers (towels, chenille) from lint takers
(corduroy, synthetics). Also sort by color.
The wash load should be balanced and not overloaded.
The fill or spray rinses can deflect off the load.
The washer must be level. The front feet should be
properly installed and the nuts tightened. Reset the rear
leveling legs (if needed). See the Installation
Instructions.
Did you overload the washer?
The wash load must be balanced and not overloaded.
Lint can be trapped in the load if overloaded. Wash
smaller loads.
■
Check household plumbing for leaks.
■
Check the following:
Was paper or tissue left in the pockets?
Washer basket is crooked
Did you use enough detergent? Follow manufacturer’s
directions. Use enough detergent to hold the lint in the
water.
■
■
Was the washer basket pulled forward during
loading?
The wash load should be balanced and not overloaded.
Push the basket to the center before starting wash.
Is your water colder than 70°F (21°C)? Wash water
colder than 70°F (21°C) may not completely dissolve
the detergent.
Is the load balanced and the washer level?
The wash load should be balanced and not overloaded.
Stains on load
The washer must be level. The front feet should be
properly installed and the nuts tightened. Reset the rear
leveling legs (if needed). See the Installation
Instructions.
■
Did you follow the manufacturer’s directions when
adding detergent and fabric softener?
Measure detergent and fabric softener. Use enough
■
■
The washer basket moves while washing.
This is normal.
detergent to remove soil and hold it in suspension.
Dilute fabric softener and add to the rinse portion of a
cycle only. Do not drip fabric softener on clothes.
Agitator operation
■
■
■
Is there above average iron (rust) in water?
You may need to install an iron filter.
The top of the agitator is loose, or moves in only
one direction.
This is normal.
Did you properly sort the load?
Sort dark clothes from whites and lights.
Did you unload the washer promptly?
To avoid dye transfer, unload the washer as soon as it
stops.
Dispensers clogged or bleach leaking
■
Did you follow the manufacturer’s directions when
adding detergent and fabric softener to the
dispensers?
Measure detergent and fabric softener. Carefully pour
into the dispensers. Wipe up all spills.
Dilute fabric softener in the fabric softener dispenser.
■
Did you put powdered or color-safe bleach in the
liquid chlorine bleach dispenser?
Add powdered or liquid color-safe bleach directly to the
basket. Do not use the chlorine bleach dispenser for
color-safe bleach.
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Load is wrinkled
Garment damage
■
■
Did you unload the washer promptly?
Unload the washer as soon as it stops.
■
Check the following:
Were sharp items removed from pockets before
washing? Empty pockets, zip zippers, snap or hook
fasteners before washing.
Did you use the right cycle for the load being
washed?
Use the Permanent Press cycle or another cycle with
low spin speeds (if available) to reduce wrinkling.
Were strings and sashes tied to prevent tangling?
Were items damaged before washing? Mend rips and
broken threads in seams before washing.
■
■
Did you overload the washer?
The wash load must be balanced and not overloaded.
Loads should move freely during washing.
■
■
■
Did you overload the washer?
The wash load must be balanced and not overloaded.
Loads should move freely during washing.
Was the wash water warm enough to relax wrinkles,
or are you using warm rinses?
If safe for the load, use warm or hot wash water. Use
cold rinse water.
Did you properly add chlorine bleach?
Do not pour chlorine bleach directly on load. Wipe up
bleach spills. Undiluted bleach will damage fabrics.
■
Are the hot and cold water hoses reversed?
Check to be sure the hot and cold water hoses are
connected to the right faucets. See the Installation
Instructions.
Did you follow the manufacturer’s care label
instructions?
Load is tangled or twisted
■
■
Did you overload the washer?
The wash load must be balanced and not overloaded.
Loads should move freely during washing.
Did you wrap items around the agitator?
Drop items loosely into the washer. Do not wrap items
around the agitator.
Gray whites, dingy colors
■
■
Did you properly sort the load?
Dye transfer can occur when mixing whites and colors
in a load. Sort dark clothes from whites and lights.
Was the wash temperature too low?
Use hot or warm washes if safe for the load. Hot water
should be at least 111°F (44°C) to clean heavy or
greasy soils.
■
■
Did you use enough detergent, or do you have hard
water?
Use more detergent for washing heavy soils in cold or
hard water.
Are the hot and cold water hoses reversed?
Check to be sure the hot and cold water hoses are
connected to the right faucets. See the Installation
Instructions.
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In Canada
toll free: 1-800-461-5681 8:30 a.m. - 6:00 p.m. (EST)
ASSISTANCE
OR SERVICE
Call the KitchenAid Canada Consumer Assistance Center
Our consultants provide assistance with:
■
■
Features and specifications on our full line of
appliances.
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service
call. If you still need help, follow the instructions below.
Referrals to local dealers.
When calling, please know the purchase date and the
complete model and serial number of your appliance. This
information will help us to better respond to your request.
For service in Canada
Call 1-800-807-6777. KitchenAid designated service
technicians are trained to fulfill the product warranty and
provide after-warranty service, anywhere in Canada.
If you need replacement parts
If you need to order replacement parts, we recommend
that you only use factory specified parts. These parts will
fit right and work right, because they are made with the
For further assistance
If you need further assistance, you can write to KitchenAid
Canada with any questions or concerns at:
®
same precision used to build every new KITCHENAID
appliance. To locate factory specified replacement parts in
your area, call our Consumer Assistance Center telephone
number or your nearest designated service center.
Consumer Relations Center
KitchenAid Canada
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your
correspondence.
In the U.S.A.
Call the KitchenAid Consumer Assistance Center
toll free: 1-800-422-1230.
Our consultants provide assistance with:
■
Features and specifications on our full line of
appliances.
■
■
■
■
Installation information.
Use and maintenance procedures.
Accessory and repair parts sales.
Specialized customer assistance (Spanish speaking,
hearing impaired, limited vision, etc.).
■
Referrals to local dealers, repair parts distributors, and
service companies. KitchenAid designated service
technicians are trained to fulfill the product warranty
and provide after-warranty service, anywhere in the
United States.
To locate the KitchenAid designated service company
in your area, you can also look in your telephone
directory Yellow Pages.
For further assistance
If you need further assistance, you can write to KitchenAid
with any questions or concerns at:
KitchenAid Brand Home Appliances
Consumer Assistance Center
c/o Correspondence Dept.
2000 North M-63
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your
correspondence.
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®
KITCHENAID WASHER WARRANTY
TWO-YEAR FULL WARRANTY
For two years from the date of purchase, when this washer is operated and maintained according to instructions attached to or
furnished with the product, KITCHENAID will pay for replacement parts and repair labor to correct defects in materials or workmanship.
Service must be provided by a KITCHENAID designated service company.
THIRD THROUGH FIFTH YEAR LIMITED WARRANTY
For the third through fifth year from the date of purchase, when this washer is operated and maintained according to instructions
attached to or furnished with the product, KITCHENAID will pay for replacement parts for the motor and center post assembly bearings
if defective in materials or workmanship.
THIRD THROUGH TENTH YEAR LIMITED WARRANTY
For the third through tenth year from the date of purchase, when this washer is operated and maintained according to instructions
attached to or furnished with the product, KITCHENAID will pay for replacement parts for the following components if defective in
materials or workmanship: the top/lid and cabinet assembly due to rust; any part of the gearcase assembly; the outer tub should it
crack, or fail to contain water.
LIFETIME LIMITED WARRANTY
For the lifetime of the washer, when this washer is operated and maintained according to instructions attached to or furnished with the
product, KITCHENAID will pay for replacement parts for the white porcelain basket should it chip or rust due to defects in materials or
workmanship.
KitchenAid will not pay for:
1. Service calls to correct the installation of your washer, to instruct you how to use your washer, or to replace house fuses or correct
house wiring or plumbing.
2. Repairs when your washer is used in other than normal, single-family household use.
3. Damage resulting from accident, alteration, misuse, abuse, fire, flood, acts of God, improper installation, or installation not in
accordance with local electrical and plumbing codes.
4. Any labor costs during the limited warranties.
5. Replacement parts or repair labor costs for units operated outside the United States and Canada.
6. Pickup and delivery. This product is designed to be repaired in the home.
7. Repairs to parts or systems resulting from unauthorized modifications made to the appliance.
8. In Canada, travel or transportation expenses for customers who reside in remote areas.
KITCHENAID AND KITCHENAID CANADA DO NOT ASSUME
ANY RESPONSIBILITY FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES.
Outside the 50 United States and Canada, this warranty does
not apply. Contact your local KITCHENAID dealer to
determine if another warranty applies.
Some states and provinces do not allow the exclusion or
limitation of incidental or consequential damages, so this
exclusion or limitation may not apply to you. This warranty gives
you specific legal rights and you may also have other rights which
vary from state to state or province to province.
If you need service, first see “Troubleshooting.” Additional help
can be found by checking “Assistance or Service,” or by calling
our Consumer Assistance Center at 1-800-422-1230, from
anywhere in the U.S.A. or write: KitchenAid Brand Home
Appliances, Consumer Assistance Center, c/o Correspondence
Dept., 2000 North M-63, Benton Harbor, MI 49022-2692. In
Canada, call KitchenAid Canada at 1-800-807-6777.
11/99
Keep this book and your sales slip together for future
reference. You must provide proof of purchase or installation
date for in-warranty service.
Dealer name_________________________________________
Address ____________________________________________
Phone number _______________________________________
Model number _______________________________________
Serial number _______________________________________
Purchase date _______________________________________
Write down the following information about your washer to better
help you obtain assistance or service if you ever need it. You will
need to know your complete model number and serial number.
You can find this information on the model and serial number
label/plate, located on your appliance as shown in “Parts and
Features.”
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