Infinity Vacuum Cleaner NV28 User Manual

Owner’s Guide  
Manual del usuario  
Guide d’utilisation  
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NV28 NV29 NV30K NV30CK  
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NV31K NV31CK NV32  
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IMPORTANT SAFETY INSTRUCTIONS  
SAVE THESE INSTRUCTIONS For Household Use Only  
When using an electrical appliance, basic  
WARNING:  
TO REDUCE THE RISK OF ELECTRIC SHOCK OR INJURY.  
DO NOT USE OUTDOORS OR ON WET SURFACES:  
safety precautions should always be  
observed, including the following:  
General Electrical Safety:  
READ ALL INSTRUCTIONS BEFORE  
USING YOUR INFINITY UPRIGHT  
VACUUM.  
Unplug from electrical outlet when not in use and before servicing.  
DO NOT use vacuum with a damaged cord or plug.  
DO NOT pull or carry vacuum by the cord.  
WARNING:  
To reduce the risk of electric shock,  
the two-pronged power cord plug  
is polarized [one prong is larger  
than the other]; it will fit into the  
outlet only one way. DO NOT  
force into outlet or try to modify  
to fit.  
DO NOT unplug by pulling on cord; to unplug, grasp the plug, not the cord.  
DO NOT handle plug or vacuum cleaner with wet hands.  
DO NOT run the vacuum over the power cord.  
DO NOT use the cord as a handle.  
DO NOT close a door on the cord.  
DO NOT pull cord around sharp corners.  
DO NOT leave appliance when plugged in.  
Keep cord away from heated surfaces.  
Turn off all controls before plugging or unplugging vacuum cleaner.  
Hose Attachments:  
DO NOT use if air flow is restricted; if the air paths, the hose, or the extension  
tube become blocked, turn the vacuum cleaner off. Remove all obstructions  
before you turn on the unit again.  
Keep the end of the hose, wands and other openings away from face and body.  
Keep rotating brush and suction openings away from hair, face, fingers,  
uncovered feet or loose clothing.  
Only use manufacturer’s recommended attachments.  
General Use:  
Use only as described in this manual.  
DO NOT put any objects into openings.  
Keep your work area well lit.  
Keep the vacuum moving over the carpet surface at all times to avoid damaging  
the carpet fibers.  
DO NOT place vacuum on unstable surfaces such as chairs or tables.  
DO NOT allow young children to operate the vacuum or use as a toy.  
DO NOT use vacuum cleaner if it has been dropped, damaged, left outdoors, or  
submerged in water. Return to EURO-PRO Operating LLC for examination, repair,  
or adjustment.  
2
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Cyclonic Chamber/Dust Cup/Filters:  
Before turning on the vacuum:  
• Make sure that dust cup, cyclonic chamber and all filters are in place after  
routine maintenance.  
• Make sure that all components and filters are thoroughly dry after routine  
cleaning.  
• Only use filters and accessories provided by EURO-PRO Operating LLC  
[Failure to do so will void the warranty.]  
General Cleaning:  
DO NOT run the vacuum over large-sized objects.  
DO NOT pick up hard or sharp objects such as glass, nails, screws or coins that  
could damage the vacuum cleaner.  
DO NOT pick up smoking or burning objects such as hot coals, cigarette butts, or  
matches.  
DO NOT pick up flammable or combustible materials such as lighter fluid,  
gasoline, kerosene or use in areas where they may be present.  
DO NOT pick up toxic solutions such as chlorine bleach, ammonia, or drain  
cleaner.  
DO NOT use in an enclosed space where vapors are present from paint, paint  
thinner, moth-proofing substances, flammable dust or other explosive or toxic  
materials.  
DO NOT vacuum up any liquids.  
DO NOT immerse vacuum cleaner in water or other liquids.  
DO NOT use outdoors or on wet surfaces; use only on dry surfaces.  
Use extra care when cleaning on stairs.  
3
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Getting Started  
1
a
5
b
2
c
d
4
e
f
g
3
*h  
*i  
Along with your upright unit, you will  
find the following components:  
Your Infinity Upright is a snap to  
assemble:  
4
5
Slide the Telescopic Wand into the  
upright unit to click in place.  
a
b
c
d
e
f
Detachable Handle (Ergonomic Grip)  
Telescopic Wand  
Cleaning Attachments  
Upper Hose Holder  
Extra Filters  
1
Lock into upright position.  
Slide the Detachable Handle onto  
the Telescopic Wand.  
2
Attach the Upper Hose Holder: use a  
Phillips Head screwdriver to remove  
the screw attached to the vacuum  
body.  
Super Stretch Hose  
Spare Motor Belt  
3
Place the Upper Hose Holder into the  
slot; screw the holder onto the  
vacuum body.  
g
*
Note: depending on the model you  
select, your Infinity comes with a Pet Hair  
Power Brush ( ) and Low Reach Bare Floor  
Brush ( ) that are kept in a separate  
h
i
accessory bag.  
4
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6
7
8
6
Attach each end of the Super Stretch  
Hose to the vacuum and press into  
Upper Hose Holder for easy storage.  
7
Store Crevice Tool and Upholstery/  
Dusting Brush on the unit.  
8
When storing your vacuum, wind  
cord around the two cord holders  
and secure with cord clip:  
IMPORTANT:  
To prevent vacuum  
from tipping, secure  
hose in lower holder.  
• Quick Cord release at the top of  
the unit – place in the upright  
position.  
• Second holder [fixed] near the  
base.  
To release the cord, turn the Quick  
Cord release to the left or right.  
5
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Using the Vacuum  
Your Infinity Upright Vacuum is a  
versatile tool that can be used to clean  
bare floor surfaces or carpets – with the  
click of a button.  
Lock vacuum into the upright position.  
Plug in the vacuum.  
Bare Floors  
(and Tools)  
Bare Floors  
1
Carpets  
Carpets  
5
1
4
2
3
1
2
3
1
Set the Height Adjustment Dial.  
2
Set the Brush Roll Pedal for bare  
floors/tools or carpets.  
3
Step on Handle Release Pedal to  
release unit from locked position.  
When cleaning bare floors:  
When cleaning bare floors:  
Set Height Adjustment Dial at  
When cleaning carpets:  
Depress bare floors/tools side of  
pedal [forward] to lock the brush roll.  
Adjust the Height Adjustment Dial  
When cleaning carpets:  
1
5
from to , depending on your  
carpet style (low pile/scatter rugs,  
plush carpets, deep pile carpets).  
Depress carpets side of pedal [back]  
to engage the brush roll.  
• Select lowest setting for maximum  
cleaning.  
• Select higher settings for easier  
pushing on thicker carpets.  
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Transporting the Vacuum  
Lock vacuum into the upright position.  
Unplug the vacuum.  
Wind cord around the two cord holders.  
Secure Super Stretch Hose in both  
hose holders.  
2
1
4
4
Step on Power Button to turn unit on  
and off.  
1
To roll the vacuum:  
2
To carry the vacuum:  
Hold the Detachable Handle  
(Ergonomic Grip) and tilt unit back  
on wheels.  
Make sure unit is locked into the  
upright position.  
Push to vacuum.  
Note: If vacuum is difficult to push,  
adjust the Height Adjustment Dial  
until vacuum glides easily over the  
carpet surface.  
Lift by the Dust Cup Assembly  
Handle (carry handle).  
CAUTION:  
DO NOT use the Detachable Handle  
(Ergonomic Grip) to carry unit.  
CAUTION:  
When lifting or carrying, DO NOT  
press Dust Cup Assembly release  
button.  
7
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Cleaning with the Vacuum Accessories  
Before cleaning with your accessories:  
Lock vacuum into upright position.  
Secure Super Stretch Hose in the lower  
hose holder to prevent tipping.  
Change the  
Brush Roll Pedal  
to the bare floors/  
tools position.  
DO NOT pull vacuum cleaner  
around by the hose.  
DO NOT overextend the hose  
beyond its reach.  
a
*
Vacuum Accessories  
Your vacuum comes a Detachable  
Handle and Telescopic Wand. Use  
one or the other to attach your  
cleaning accessories.  
Super Stretch Hose –  
extends so that you can  
reach the length of a  
typical staircase.  
Using the Detachable Handle:  
Lock vacuum into upright position.  
Press the Detachable Handle release  
button (a) to release handle.  
Crevice Tool – this tool is used for  
cleaning between cushions, under  
radiators and baseboards, or hard-  
to-reach crevices and corners.  
The Detachable Handle and Super  
Stretch Hose are now separate from the  
Telescopic Wand.  
Upholstery/Dusting Brush – this tool can be used with or without  
the Dusting Brush attachment.  
Push the selected cleaning tool into the  
handle.  
Attach or remove the Dusting Brush with one snap. With the Dusting  
Brush in place, you can dust a variety of surfaces from furniture and  
window blinds to lamp shades and book shelves; without the Dusting  
Brush attachment, use the tool to remove dust and/or pet hairs from  
upholstery surfaces and carpeted stairs.  
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c
*
b
*
Using the Telescopic Wand:  
*Note: depending on the model you select, your Infinity comes with a Pet Hair Power  
Brush and Low Reach Bare Floor Brush that are kept in a separate accessory bag.  
Lock vacuum into upright position.  
Pet Hair Power Brush – this unique tool has dual felt strips  
along the cleaning surface that are designed for heavy-duty pet  
hair removal.  
Press the Telescopic Wand release  
button (b).  
Hold Telescopic Wand and pull out of  
unit.  
Low Reach Bare Floor Brush – only use this tool with the  
Telescopic Wand. The Bare Floor Brush is used when you need  
to clean floor surfaces such as hardwood, hardwood laminates,  
and tile. The soft natural bristles provide an easy-glide action  
to protect all bare floor surfaces.  
Push the selected cleaning tool onto the  
end of the wand.  
Press the Telescopic Height Adjustment  
Button (c) to adjust wand to desired  
length.  
Note: you should only use the Low Reach Bare Floor Brush with the Telescopic Wand.  
To order additional parts and accessories, go to www.infinityvac.com or call  
1-888-668-9600. Note: some parts may be available at your local Infinity retailer.  
9
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Emptying the Dust Cup Assembly  
For best results empty the Dust Cup  
Assembly after each use; empty several  
times during prolonged usage.  
Or empty the Dust Cup Assembly when  
it reaches the MAX fill line; NEVER  
OVER-FILL THE DUST CUP.  
Lock vacuum into upright position.  
Turn vacuum off.  
CAUTION:  
Unplug the vacuum;  
failure to do so  
Might result in  
electric shock.  
3
2
1
4
2
Insert Dust Cup Assembly deep  
inside trash receptacle to contain  
dust and debris.  
3
Snap door in place.  
4
Position Dust Cup Assembly at a  
forward angle over unit and then  
snap into place.  
Press the Dust Cup Door release  
button; tap container gently to  
dislodge and release dust and  
debris.  
To empty the Dust Cup Assembly:  
1
Grip carry handle and press the Dust  
Cup release button to remove Dust  
Cup Assembly.  
10  
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Proper Care of Your Infinity Upright Vacuum  
Date Purchased:  
For proper care, consult the table to the  
right for the maintenance schedule of  
Component  
Maintenance Schedule  
your Cyclonic Chamber and Filters.  
1
2
3
Cyclonic Chamber  
Foam and Felt Filters (2)  
HEPA Filter  
Empty every 3 to 5 months, under normal use  
Wash every 3 to 5 months, under normal use  
Tap clean every 3 years for optimum performance  
Lock vacuum into upright position.  
Turn vacuum off.  
CAUTION:  
Unplug the vacuum;  
failure to do so  
might result in  
electric shock.  
1
Cleaning the Cyclonic Chamber:  
Twist Cyclonic Chamber to the left (counter clockwise) to unlock and separate from  
Dust Cup (a).  
Press Cyclonic Chamber Release Button to open the bottom door (b).  
Remove Dust Cup Assembly.  
Gently tap open Cyclonic Chamber over trash receptacle to release dust and then  
close chamber door.  
Position Cyclonic Chamber onto Dust Cup; line up the solid arrows on the back (c).  
1
Twist Cyclonic Chamber to the right (clockwise) until the top solid arrow lines up with  
the bottom open arrow (d) to lock.  
b
c
a
d
2
Washing the Foam and Felt Filters:  
Remove the Foam and the Felt Filters from the Filter Holder.  
Rinse in lukewarm water until water runs clear.  
2
3
Squeeze filters and let air dry for 24 hours before replacing; do not use hairdryer or  
other heating methods to dry. Insert replacement filters while others are drying.  
DO NOT operate the vacuum without ALL the filters in place.  
DO NOT operate vacuum with WET filters.  
3
Cleaning the HEPA Filter:  
Lift up the Foam/Felt Filter Holder to access the HEPA Filter.  
Lift out the HEPA Filter Unit.  
Tap vigorously against a firm surface to dislodge residual dust particles.  
NOTE: Your white Foam, Felt,and HEPA Filters will discolor over time; this is normal  
and will not affect the performance of the filters.  
11  
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Troubleshooting  
WARNING: to reduce the risk of electric shock,  
the power cord must be disconnected before  
performing maintenance/troubleshooting checks.  
Problem  
Suggested Action  
Check to see if plugged in properly.  
Vacuum will not run.  
Check circuit breaker/fuse.  
Check On/Off switch.  
If vacuum still does not run, see Resetting the Motor  
Thermostat on page 14.  
Vacuum is not picking up dirt.  
Check the Dust Cup.  
Check the Filters.  
Check Height Adjustment Dial setting; see Using the  
Vacuum on page 6.  
If the Dust Cup doesn’t need cleaning, check for blockages; see  
Checking for Blockages on next page.  
Vacuum pushes scatter rugs (lightweight, movable rugs) on  
Move carpet-to-floor pedal to bare floors/tools to disengage  
carpets setting.  
the Brush Roll.  
Vacuum too hard to push on carpets setting.  
Raise Height Adjustment Dial setting until vacuum glides easily  
over carpet; see Using the Vacuum on page 6.  
Vacuum turns off on its own.  
Motor Thermostat needs to be reset; see Resetting the Motor  
Thermostat on page 14.  
Headlight is off.  
Change bulb; see Changing the Headlight Bulb on page 14.  
Brush roll does not engage when pedal is in carpets position.  
Check to see if belt is broken or improperly installed.  
Change belt, if broken; see Replacing the Power Nozzle  
Drive Belt on page 14.  
Airflow is restricted.  
Check for blockages; see Checking for Blockages on  
next page.  
Check attachments for suction strength; clear blockages,  
as required.  
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Checking for Blockages  
Blockages may cause your vacuum to  
overheat and shut down. If so, clear the  
blockages, then follow the instructions  
for Resetting the Motor Thermostat  
on page 14.  
1
Detachable Handle:  
Lock vacuum into upright position.  
Remove Detachable Handle and Telescopic Wand;  
disconnect the hose.  
1
Check both openings on the Detachable Handle, hose,  
and wand for clogs.  
WARNING: Never insert sharp  
objects into any opening to clear an  
obstruction.  
2
Dust Cup Air Duct:  
IMPORTANT: Damages caused  
while clearing or attempting to clear  
blockages are not covered under  
your product’s limited warranty.  
Lock into upright position.  
2
3
Remove Dust Cup Assembly and empty Dust Cup,  
if necessary.  
Disconnect the Super Stretch Hose.  
Unplug the  
vacuum before  
checking for  
blockages.  
Check Air Duct behind Dust Cup for clogs; clear before  
replacing Dust Cup Assembly.  
3
Intake Opening behind the Brush Roll:  
Reassemble all parts securely before  
operating vacuum.  
Lock vacuum and lay flat.  
Check opening behind the Brush Roll for clogs.  
Clear the opening.  
1
Clear the Brush Roll; use scissors to carefully cut  
away threads, hair or other debris that might be  
trapped in the bristles.  
4 Nozzle Hose Connector:  
Remove Dust Cup Assembly.  
2
Lock vacuum, lay flat and turn over.  
Use a Phillips Head screwdriver to:  
a
b
Remove 2 screws from the access port cover and remove.  
Remove 2 screws to release the Nozzle Hose.  
3
4
a
b
Check Nozzle Hose for clogs.  
13  
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Maintenance  
Replacing the Power Nozzle  
Motor Belt  
Grasp both sides of the Brush Roll; with  
even tension, partially remove the right  
side from the side holder first then the  
left (c).  
Changing the Headlight Bulb  
You will need to order replacement  
or contact Customer Service at:  
1-888-668-9600.  
If the brush roll does not engage when  
the carpet-to-floor pedal is in the  
carpets position, the belt may be worn  
or broken.  
Then lift up the Brush Roll to relieve  
tension on the belt.  
Turn power off.  
To remove worn or damaged Belt:  
Unplug the vacuum.  
Unlock vacuum and lay flat.  
IMPORTANT: Depress carpets side  
of pedal [back] to engage the brush  
roll for proper belt alignment.  
Insert a Flathead screwdriver into one of  
the two top slots of the Headlight Cover;  
gently pry off cover from slots.  
If pedal is in the bare floors/tools  
position the belt will not align  
properly on the belt shifter and will  
break.  
Pull out the used light bulb.  
c
Slip Belt off the Brush Roll.  
Remove Belt from the motor-driven  
shaft (d).  
Push new light bulb into place.  
carpets  
Slide bottom tabs of the cover in first;  
then snap top slots into place.  
d
Resetting the Motor Thermostat  
Turn power off.  
Your Infinity Upright Vacuum is equipped  
with a protective Motor Thermostat. If  
the motor should overheat, the  
Unplug the vacuum.  
Remove Dust Cup Assembly.  
Lock vacuum, lay flat and turn over.  
thermostat shuts off the power.  
To reset the Motor Thermostat:  
Use Flathead screw driver [or a coin] to  
turn three screws on the belt and brush  
roll cover counter clockwise (a) to  
unlock.  
Press the On/Off Button once to turn  
power off.  
Unplug the vacuum.  
With the Brush Roll free, inspect for any  
hair build-up or string; if present, carefully  
cut out with scissors; take care not to  
damage the bristles.  
Check for clogged hose or filter; unclog  
hose and replace filter. Refer to  
Checking for Blockages on page13.  
Remove Belt and Brush Roll Cover (b).  
a
Wait 45 minutes for vacuum to cool;  
then plug in the vacuum.  
Press the On/Off Button to start the  
vacuum.  
Note: if vacuum still does not start,  
contact Customer Service at:  
b
1-888-668-9600  
.
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Push both ends all the way into the side  
holders at the same time.  
Cleaning the Pet Hair Power  
Brush  
To replace new Belt:  
Slide one end of the new Belt over the  
Slide locking latch (k) forward.  
motor-driven shaft (e).  
Gently tilt brush housing upward to open.  
Slide second end of the Belt around  
Brush Roll (f).  
IMPORTANT: DO NOT force; it will not  
open all the way.  
k
e  
f
Center Belt on motor-driven shaft; test  
Brush Roll for easy turning.  
Remove debris from turbine wheel and air  
passage.  
Line up the 4 tabs on the Belt and Brush  
Roll Cover with the slots on the Power  
Nozzle (i); push into place.  
Ordering Replacement Parts  
Partially insert the right end of the roller  
into one side holder (g).  
To order additional parts and accessories,  
go to www.infinityvac.com or call  
1-888-668-9600. Note: some parts may  
be available at your local Infinity retailer.  
Part  
Part No.  
1102-FP  
1088-FP  
1083-FP  
1082-FP  
1121-FP  
1119-FP  
1120-FP  
1086-FP  
1084-FP  
g
Motor Belt  
Headlight Bulb  
Foam and Felt Filters  
HEPA Filter  
i
Telescopic Wand  
Detachable Handle  
Super Stretch Hose  
Upper Hose Holder  
Turn the three locking screws clockwise  
(j) to tighten.  
Partially insert the left end into the other  
side holder (h).  
Crevice Tool  
Upholstry/Dusting Brush  
Pet Hair Power Brush  
Low Reach Bare Floor Brush  
1097-FP  
j
h
15  
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Warranty and Registration  
Your Infinity Upright Vacuum  
comes with a Five year limited  
warranty.  
EURO-PRO FIVE-YEAR (5) LIMITED WARRANTY  
EURO-PRO Operating LLC warrants this product to be free from defects in material and  
workmanship for a period of five (5) years from the date of the original purchase, when  
utilized for normal household use, subject to the following conditions, exclusions and  
exceptions.  
FOR CANADIAN CONSUMERS ONLY  
Please fill out and mail the Owner  
Registration Card within ten (10) days  
of purchase. The registration will enable  
us to contact you in the unlikely event of  
a product safety notification. By  
If your appliance fails to operate properly while in use under normal household conditions  
within the warranty period, return the complete appliance and accessories, freight prepaid  
to:  
• U.S.: EURO-PRO Operating LLC  
For customer service support call 1-800-798-7398  
returning this card you acknowledge to  
have read and understood the  
instructions for use, and warnings set  
forth in the accompanying instructions.  
• Canada: EURO-PRO Operating LLC  
4400 Bois Franc, St. Laurent, Québec H4S 1A7  
If the appliance is found to be defective in material or workmanship, EURO-PRO  
Operating LLC will repair or replace it free of charge. Proof of purchase date and $16.99  
to cover the cost of return shipping and handling must be included.*  
Non-durable parts including, without limitation, filters, brushes and electrical parts which  
normally require replacement are specifically excluded from warranty.  
The liability of EURO-PRO Operating LLC is limited solely to the cost of the repair or  
replacement of the unit at our option. This warranty does not cover normal wear of parts  
and does not apply to any unit that has been tampered with or used for commercial  
purposes. This limited warranty does not cover damage caused by misuse, abuse,  
negligent handling or damage due to faulty packaging or mishandling in transit. This  
warranty does not cover damage or defects caused by or resulting from damages from  
shipping or repairs, service or alterations to the product or any of its parts, which have  
been performed by a repair person not authorized by EURO-PRO Operating LLC.  
This warranty is extended to the original purchaser of the unit and excludes all other legal  
and/or conventional warranties. The responsibility of EURO-PRO Operating LLC if any, is  
limited to the specific obligations expressly assumed by it under the terms of the limited  
warranty. In no event is EURO-PRO Operating LLC liable for incidental or consequential  
damages of any nature whatsoever. Some states do not permit the exclusion or limitation  
of incidental or consequential damages, so the above may not apply to you.  
This warranty gives you specific legal rights, and you may also have other rights which  
vary from state to state or province to province.  
*IMPORTANT: Carefully pack item to avoid damage in shipping. Be sure to include  
proof of purchase date and to attach tag to item before packing with your name,  
complete address and phone number with a note giving purchase information, model  
number and what you believe is the problem with item. We recommend you insure the  
package (as damage in shipping is not covered by your warranty). Mark the outside of  
your package “ATTENTION CUSTOMER SERVICE”. We are constantly striving to  
improve our products, therefore the specifications contained herein are subject to  
change without notice.  
Manufactured by:  
EURO-PRO Operating LLC  
Copyright© Euro-Pro Operating LLC 2008  
Printed in China  
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Owner Registration Card  
FOR CANADIAN CONSUMERS ONLY  
Please fill out and mail this sheet within ten (10) days of purchase. The  
registration will enable us to contact you in the unlikely event of a product  
safety notification. By returning this card you acknowledge to have read  
and understood the instructions for use, and warnings set forth in the  
accompanying instructions. Mail to the following address:  
• Canada: EURO-PRO Operating LLC  
4400 Bois Franc, St. Laurent, Québec H4S 1A7  
Owners Name:  
Address:  
City:  
Prov.:  
Postal Code:  
Date Purchased:  
Name of Store:  
Vacuum Model:  
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U.S.:  
EURO-PRO Operating LLC  
Boston, MA 02465  
Canada:  
EURO-PRO Operating LLC  
4400 Bois Franc  
Ville St. Laurent, Québec H4S 1A7  
1-888-668-9600  
COPYRIGHT© EURO-PRO OPERATING LLC 2008  
DERECHOS RESERVADOS© EURO-PRO OPERATING LLC 2008  
TOUS DROITS RÉSERVÉS © EURO-PRO OPERATING LLC 2008  
PRINTED IN CHINA  
IMPRESO EN CHINA  
IMPRIMÉ EN CHINE  
REV. 080220  
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